Portfolio HR & Reward are working with an award-winning and established manufacturing company looking for a Talent Advisor to manage the entire recruitment process. Working with the hiring managers and recruitment team, you will source the best people for the organisation and deliver a great onboarding experience to new starters. This is a hybrid role based in Eastleigh. Key Responsibilities: Manage the recruitment process with the emphasis on delivering an excellent candidate journey. Experience working in a similar advisory HR role providing advice and guidance to managers. Work with hiring managers in the business to truly understand their needs and unique role requirements. Create job descriptions and adverts, ensuring that they capture all relevant responsibilities, skills, and competencies required for the role. Deliver 1 to 1 coaching and training sessions to hiring managers. Support the development and use of the organisation's ATS system, making changes to streamline the process for recruitment, hiring managers and candidates. Network to attract potential candidates on various platforms, ensuring the organisation are in a competitive position to attract talented individuals. Champion competency-based interview techniques, embedding this approach across the organisation and ensuring high quality interviews take place. Job Requirements: Previous experience in an internal talent acquisition role. Knowledge of recruitment best practice principles and procedures. Experience of writing job descriptions and advising hiring managers. Experience of using an internal Applicant Tracking System. INDHRR 46453ZF
Apr 17, 2024
Full time
Portfolio HR & Reward are working with an award-winning and established manufacturing company looking for a Talent Advisor to manage the entire recruitment process. Working with the hiring managers and recruitment team, you will source the best people for the organisation and deliver a great onboarding experience to new starters. This is a hybrid role based in Eastleigh. Key Responsibilities: Manage the recruitment process with the emphasis on delivering an excellent candidate journey. Experience working in a similar advisory HR role providing advice and guidance to managers. Work with hiring managers in the business to truly understand their needs and unique role requirements. Create job descriptions and adverts, ensuring that they capture all relevant responsibilities, skills, and competencies required for the role. Deliver 1 to 1 coaching and training sessions to hiring managers. Support the development and use of the organisation's ATS system, making changes to streamline the process for recruitment, hiring managers and candidates. Network to attract potential candidates on various platforms, ensuring the organisation are in a competitive position to attract talented individuals. Champion competency-based interview techniques, embedding this approach across the organisation and ensuring high quality interviews take place. Job Requirements: Previous experience in an internal talent acquisition role. Knowledge of recruitment best practice principles and procedures. Experience of writing job descriptions and advising hiring managers. Experience of using an internal Applicant Tracking System. INDHRR 46453ZF
Where: Cardiff Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives Hourly Rate: £12.05 Shift: 12hrs Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Broadband Team in Cardiff. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided that you are naturally helpful, calm and can build relationships - we can train you the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you A great starting salary of £ 23,504 rising to £ 24,064 after 9 months of being here, plus incentives and bonuses Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Apr 17, 2024
Full time
Where: Cardiff Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives Hourly Rate: £12.05 Shift: 12hrs Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Broadband Team in Cardiff. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided that you are naturally helpful, calm and can build relationships - we can train you the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you A great starting salary of £ 23,504 rising to £ 24,064 after 9 months of being here, plus incentives and bonuses Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
PEARSON WHIFFIN RECRUITMENT LTD
Sittingbourne, Kent
HR Adviser- Part time FTE of circa £40k Mid Kent Office based (Must drive due to location) A fantastic opportunity for an ambitious HR Advisor has arisen to join a great employer based in Mid Kent. This position is part time, offering 20 hours per week and can be flexible for the right person! Duties include: To provide the business strategic and operational HR support & leadership Proactive support, coaching and mentoring for managers, providing advice on policies and procedures. Individual case management, including complex employee relation issues. Providing end-to-end recruitment support; including jobs adverts, candidate screening, interviews through to the onboarding process overseeing inductions and probation periods of all new starters. Monitor and develop all employee records from maternity to paternity requests, sickness and absence continuously reporting to senior management Develop and monitor performance, leave, and internal appraisal systems Execute, Develop, and maintain starter and leaver procedures Manage HR personnel files to ensure they are kept up to date Ensure UK employment legislation knowledge is up to date Support with other company projects as required The successful candidate will have: Ideally with CIPD Level 3 qualification Have previous experience working in a fast paced environment within manufacturing or warehouse Confident in using all MS Office applications. Able to meet deadlines and be organised in managing your own workload. The ability to work constructively as part of a team and independently. A positive attitude to any feedback from senior management Trustworthy and honest with excellent oral and written communication skills A team player: someone who doesn t mind getting stuck in! Submit your CV today for consideration! This role is being managed by Alarna Stocking, Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
Apr 17, 2024
Full time
HR Adviser- Part time FTE of circa £40k Mid Kent Office based (Must drive due to location) A fantastic opportunity for an ambitious HR Advisor has arisen to join a great employer based in Mid Kent. This position is part time, offering 20 hours per week and can be flexible for the right person! Duties include: To provide the business strategic and operational HR support & leadership Proactive support, coaching and mentoring for managers, providing advice on policies and procedures. Individual case management, including complex employee relation issues. Providing end-to-end recruitment support; including jobs adverts, candidate screening, interviews through to the onboarding process overseeing inductions and probation periods of all new starters. Monitor and develop all employee records from maternity to paternity requests, sickness and absence continuously reporting to senior management Develop and monitor performance, leave, and internal appraisal systems Execute, Develop, and maintain starter and leaver procedures Manage HR personnel files to ensure they are kept up to date Ensure UK employment legislation knowledge is up to date Support with other company projects as required The successful candidate will have: Ideally with CIPD Level 3 qualification Have previous experience working in a fast paced environment within manufacturing or warehouse Confident in using all MS Office applications. Able to meet deadlines and be organised in managing your own workload. The ability to work constructively as part of a team and independently. A positive attitude to any feedback from senior management Trustworthy and honest with excellent oral and written communication skills A team player: someone who doesn t mind getting stuck in! Submit your CV today for consideration! This role is being managed by Alarna Stocking, Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
Job Title: HR Advisor / Administrator Location: Leeds, West Yorkshire Salary: 30,000 per annum circa, depending on experience Job Type: Full time, Permanent (Office-based role) Working Hours: Mon-Thurs 8.30 - 4.30pm, Fri 8.30 - 4.00pm (Flex Fri pm scheme, with opportunity to leave at 1pm) If you want an exciting opportunity to join a great company with a fantastic culture, then this is the job for you! Our Core values are Trust Team Excellence. A company where people are encouraged to dream and take chances. We believe personal growth is just as important as the company's success. Everyone is encouraged to contribute, and every contribution is respected. Oilgear UK is part of the international Oilgear group producing High Pressure Hydraulic equipment and systems in the UK with facilities located strategically around the globe. Oilgear have been producing electronic control systems for over 40 years within a business that was created in 1921, we are celebrating 100 years in business. About the role: You will play an important part in supporting our teams and helping drive our people to achieve their goals and aspirations. You will have the opportunity to proactively look into ideas and initiatives to improve HR processes and working environment. You will need to be friendly and professional in your approach as well as enjoy communicating with people as you assist our HR Business Partner in supporting the Senior Leadership Team in all aspects of people management. Duties to include: Provide general HR advice & support to both management & staff Compiling & maintaining paper, digital & electronic employee data using HRIS (Breathe) Assist in the management of recruitment, & onboarding all new employees Assist managers in performance management processes Monitor and review staff learning & development programmes Arrange training both internal & external Liaising with apprentices & providers Attend and facilitate HR meetings and coordinate management employee communication Assist with HR initiatives such as employee surveys & forums Support HR related training programmes Assist in payroll preparation and processing What you will need to succeed: You will be pro-active and motivated and possess a professional manner that allows you to communicate efficiently with people at all levels The ideal candidate will have experience in a similar role and will be able to hit the ground running in this busy and varied role CIPD qualified to level 5 or working towards is desirable or proven experience and a willingness to gain accreditation The ability to build strong relationships at all levels and be adaptable to different ways of working Excellent communications skills The ability to prioritise and work to deadlines Good analytical, presentation, and IT skills Positive can-do attitude and able to work accurately at pace Strong administrative skills Familiarity with HRIS would be desirable, but not essential Benefits: In return you will get: Competitive rate of pay dependent on experience 30 days holiday (inc stats) increasing to 33 with service Pension contributions Flex Friday Afternoon Scheme Please Note: When applying you should provide a covering letter detailing your salary expectations and availability to commence work. All candidates must be currently eligible to both live and work in the United Kingdom. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Human Resources Administrator, Administrator, Employment Advisor, HR Graduate, HR Assistant, HR Advisor, Human Resources Advisor, HR Officer may also be considered for this role.
Apr 17, 2024
Full time
Job Title: HR Advisor / Administrator Location: Leeds, West Yorkshire Salary: 30,000 per annum circa, depending on experience Job Type: Full time, Permanent (Office-based role) Working Hours: Mon-Thurs 8.30 - 4.30pm, Fri 8.30 - 4.00pm (Flex Fri pm scheme, with opportunity to leave at 1pm) If you want an exciting opportunity to join a great company with a fantastic culture, then this is the job for you! Our Core values are Trust Team Excellence. A company where people are encouraged to dream and take chances. We believe personal growth is just as important as the company's success. Everyone is encouraged to contribute, and every contribution is respected. Oilgear UK is part of the international Oilgear group producing High Pressure Hydraulic equipment and systems in the UK with facilities located strategically around the globe. Oilgear have been producing electronic control systems for over 40 years within a business that was created in 1921, we are celebrating 100 years in business. About the role: You will play an important part in supporting our teams and helping drive our people to achieve their goals and aspirations. You will have the opportunity to proactively look into ideas and initiatives to improve HR processes and working environment. You will need to be friendly and professional in your approach as well as enjoy communicating with people as you assist our HR Business Partner in supporting the Senior Leadership Team in all aspects of people management. Duties to include: Provide general HR advice & support to both management & staff Compiling & maintaining paper, digital & electronic employee data using HRIS (Breathe) Assist in the management of recruitment, & onboarding all new employees Assist managers in performance management processes Monitor and review staff learning & development programmes Arrange training both internal & external Liaising with apprentices & providers Attend and facilitate HR meetings and coordinate management employee communication Assist with HR initiatives such as employee surveys & forums Support HR related training programmes Assist in payroll preparation and processing What you will need to succeed: You will be pro-active and motivated and possess a professional manner that allows you to communicate efficiently with people at all levels The ideal candidate will have experience in a similar role and will be able to hit the ground running in this busy and varied role CIPD qualified to level 5 or working towards is desirable or proven experience and a willingness to gain accreditation The ability to build strong relationships at all levels and be adaptable to different ways of working Excellent communications skills The ability to prioritise and work to deadlines Good analytical, presentation, and IT skills Positive can-do attitude and able to work accurately at pace Strong administrative skills Familiarity with HRIS would be desirable, but not essential Benefits: In return you will get: Competitive rate of pay dependent on experience 30 days holiday (inc stats) increasing to 33 with service Pension contributions Flex Friday Afternoon Scheme Please Note: When applying you should provide a covering letter detailing your salary expectations and availability to commence work. All candidates must be currently eligible to both live and work in the United Kingdom. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Human Resources Administrator, Administrator, Employment Advisor, HR Graduate, HR Assistant, HR Advisor, Human Resources Advisor, HR Officer may also be considered for this role.
Blinds and Curtains Installer - £35,000+ earnings p/a Flexible Hours to suit you - Full and Part-Time APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Trainers, experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available. If you would like to learn more about becoming a Blinds and Curtains Installer please complete the application form online and we will give you a call to book onto a discovery session.
Apr 17, 2024
Full time
Blinds and Curtains Installer - £35,000+ earnings p/a Flexible Hours to suit you - Full and Part-Time APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Trainers, experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available. If you would like to learn more about becoming a Blinds and Curtains Installer please complete the application form online and we will give you a call to book onto a discovery session.
Regional H&S Consultant Salary: £50k including travel Welcome to the epitome of Health and Safety excellence-welcome to Citation! We don't just offer jobs; we present you with an exclusive invitation to be a trailblazer in the world of H&S. At Citation, we believe in breaking boundaries, empowering our colleagues, and fostering a culture where your expertise isn't just valued; it's celebrated. We are one of the UK's biggest providers of Health & Safety, HR, Employment Law and ISO services to businesses. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies! Why make the move to a consultancy? - don't fret, we're not looking for you to have experience in every sector, that's not possible! Working at a Health and Safety consultancy provides an enriching experience that significantly expands your expertise and knowledge, offering exposure to diverse industries and the opportunity to navigate varied challenges, thus cultivating a well-rounded professional skill set. The role By being brilliant at what you do, you will be supporting and protecting our client's most valuable asset, their people. You understand that good health, wellbeing, and safety is about good management and will be passionate about instilling a culture of best practice to your clients. We are looking for engaging Health and Safety Professionals with brilliant people skills and a can-do approach to ensure we put the client at the heart of everything we do. Tackle Complexities: Pinpoint intricate client requirements with precision. Policy Expert: Spearhead the creation and implementation of advanced H&S policy documentation. Training Specialist: Master the art of client training, raising it to new heights. Standards Advisor: Guide clients on gold-standard practices and industry benchmarks. Client Support: Be the unwavering pillar of support for our valued client base. Legislation Expert: Stay ahead of regulatory changes, ensuring clients are well-informed. About youWe're on the lookout for engaging professionals with a passion for health and safety and a knack for people skills. If you're armed with a minimum of a NEBOSH Diploma or equivalent experience, you're our ideal match. Whether you're a Grad IOSH or pursuing Chartered status, or even if your expertise is grounded in experience, you'll find a welcoming team of over 150 ready to amplify your skills. What Awaits YouGet ready for 33 days of leave, exclusive gym membership discounts, private healthcare plans, a birthday celebration on us, opportunities to snag extra leave, robust pension contributions, and more. This isn't just a job; it's a thrilling expedition where your skills, passion, and growth are the guiding stars. Join us in redefining the future of Health and Safety. Hit Apply now to forward your CV.
Apr 17, 2024
Full time
Regional H&S Consultant Salary: £50k including travel Welcome to the epitome of Health and Safety excellence-welcome to Citation! We don't just offer jobs; we present you with an exclusive invitation to be a trailblazer in the world of H&S. At Citation, we believe in breaking boundaries, empowering our colleagues, and fostering a culture where your expertise isn't just valued; it's celebrated. We are one of the UK's biggest providers of Health & Safety, HR, Employment Law and ISO services to businesses. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies! Why make the move to a consultancy? - don't fret, we're not looking for you to have experience in every sector, that's not possible! Working at a Health and Safety consultancy provides an enriching experience that significantly expands your expertise and knowledge, offering exposure to diverse industries and the opportunity to navigate varied challenges, thus cultivating a well-rounded professional skill set. The role By being brilliant at what you do, you will be supporting and protecting our client's most valuable asset, their people. You understand that good health, wellbeing, and safety is about good management and will be passionate about instilling a culture of best practice to your clients. We are looking for engaging Health and Safety Professionals with brilliant people skills and a can-do approach to ensure we put the client at the heart of everything we do. Tackle Complexities: Pinpoint intricate client requirements with precision. Policy Expert: Spearhead the creation and implementation of advanced H&S policy documentation. Training Specialist: Master the art of client training, raising it to new heights. Standards Advisor: Guide clients on gold-standard practices and industry benchmarks. Client Support: Be the unwavering pillar of support for our valued client base. Legislation Expert: Stay ahead of regulatory changes, ensuring clients are well-informed. About youWe're on the lookout for engaging professionals with a passion for health and safety and a knack for people skills. If you're armed with a minimum of a NEBOSH Diploma or equivalent experience, you're our ideal match. Whether you're a Grad IOSH or pursuing Chartered status, or even if your expertise is grounded in experience, you'll find a welcoming team of over 150 ready to amplify your skills. What Awaits YouGet ready for 33 days of leave, exclusive gym membership discounts, private healthcare plans, a birthday celebration on us, opportunities to snag extra leave, robust pension contributions, and more. This isn't just a job; it's a thrilling expedition where your skills, passion, and growth are the guiding stars. Join us in redefining the future of Health and Safety. Hit Apply now to forward your CV.
Insurance Customer Service Advisor Location: Cheltenham (Hybrid) Package: Negotiable + Benefits Paul Baker Insurance Services, a valued part of Brown & Brown Europe, are looking to hire a Customer Service Advisor to join their busy & hard-working team. Paul Baker Insurance Services is a specialist insurance intermediary offering bespoke insurance cover for residential Park Homes and holiday Leisure Homes through an exclusive capacity agreement with a leading UK Insurer. We are a friendly people business, offering a more traditional, customer-focused service culture with freephone numbers, no engaged tones, no call centres and no answering machines. The day to day: Responding to all incoming enquiries quickly and efficiently Provide proposals that meet client requirements and communicate such proposals in a clear and helpful manner Accurate and timely processing of documentation Maintain the customer databases Ensure information held is correct and up-to-date Renewal of existing business Take renewal instructions from customers when received Undertake other such administration duties on a day-to-day basis as requested and provide assistance to colleagues when required The rewards: A client first environment where the team works together for a common outcome Hybrid working after training - 2 days per week in the office A highly competitive basic salary and all the normal benefits (Pension, Death in Service etc.) Ongoing training and development About you: Previous experience in customer-focused roles, ideally within the general insurance industry Foundation Insurance Test (FIT) - qualified Professional, proactive, positive and "can-do" attitude Excellent communication skills, both verbal and written Proficient in the use of MS Word, Outlook, Teams and Excel For more information please apply online or contact Dan Hurley.
Apr 17, 2024
Full time
Insurance Customer Service Advisor Location: Cheltenham (Hybrid) Package: Negotiable + Benefits Paul Baker Insurance Services, a valued part of Brown & Brown Europe, are looking to hire a Customer Service Advisor to join their busy & hard-working team. Paul Baker Insurance Services is a specialist insurance intermediary offering bespoke insurance cover for residential Park Homes and holiday Leisure Homes through an exclusive capacity agreement with a leading UK Insurer. We are a friendly people business, offering a more traditional, customer-focused service culture with freephone numbers, no engaged tones, no call centres and no answering machines. The day to day: Responding to all incoming enquiries quickly and efficiently Provide proposals that meet client requirements and communicate such proposals in a clear and helpful manner Accurate and timely processing of documentation Maintain the customer databases Ensure information held is correct and up-to-date Renewal of existing business Take renewal instructions from customers when received Undertake other such administration duties on a day-to-day basis as requested and provide assistance to colleagues when required The rewards: A client first environment where the team works together for a common outcome Hybrid working after training - 2 days per week in the office A highly competitive basic salary and all the normal benefits (Pension, Death in Service etc.) Ongoing training and development About you: Previous experience in customer-focused roles, ideally within the general insurance industry Foundation Insurance Test (FIT) - qualified Professional, proactive, positive and "can-do" attitude Excellent communication skills, both verbal and written Proficient in the use of MS Word, Outlook, Teams and Excel For more information please apply online or contact Dan Hurley.
Revised Techician benefits package for 2024 at Crawley JLR 4 day working week 1 year bonus guarantee at £1k per month Immediate enrolment to manufacturer training academy £36k+ Basic salary 25 days annual leave + Bank Holidays FREE Onsite Parking Job Purpose The role of the Vehicle Technician is to: To diagnose, repair and service the range of manufacturer products in accordance with manufacturer s work specifications. Policies All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role. Person Specification Essential- Proof of Right to Work in the UK. Experience Desirable Relevant manufacturer experience. Skills & Knowledge Essential Full UK driving licence. Smart appearance. Competency in numeracy, literacy and IT. Level 1/2/3/4 certification (as required). Key Responsibilities Through the use of diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Meet with customers to identify and clearly understand problems as and when required. Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them. Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification. Ensure all work is carried out observing safe working practices of self and others. Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified. Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out. Liaise with Service Advisor. Complete relevant service documentation (job sheets, PDI s, service reports) in line with brand standards, warranty and site requirements. Ensure that workshop housekeeping standards are maintained at all times including the use of special and personal tools.
Apr 17, 2024
Full time
Revised Techician benefits package for 2024 at Crawley JLR 4 day working week 1 year bonus guarantee at £1k per month Immediate enrolment to manufacturer training academy £36k+ Basic salary 25 days annual leave + Bank Holidays FREE Onsite Parking Job Purpose The role of the Vehicle Technician is to: To diagnose, repair and service the range of manufacturer products in accordance with manufacturer s work specifications. Policies All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role. Person Specification Essential- Proof of Right to Work in the UK. Experience Desirable Relevant manufacturer experience. Skills & Knowledge Essential Full UK driving licence. Smart appearance. Competency in numeracy, literacy and IT. Level 1/2/3/4 certification (as required). Key Responsibilities Through the use of diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Meet with customers to identify and clearly understand problems as and when required. Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them. Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification. Ensure all work is carried out observing safe working practices of self and others. Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified. Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out. Liaise with Service Advisor. Complete relevant service documentation (job sheets, PDI s, service reports) in line with brand standards, warranty and site requirements. Ensure that workshop housekeeping standards are maintained at all times including the use of special and personal tools.
Are you passionate about Customer Service, getting things right first time and enjoy learning about your customer and products to really add value to the service you offer. As the Customer Service Advisor, you are the heartbeat of our business and connect us to our customers, you bring our products to life and create solutions by putting yourself in the customer's shoes and investing time to understand their business and how we can support their projects and goals, both now and in the future. PAM are part of Saint-Gobain UK & Ireland and is the premier supplier of ductile iron products and solutions to the UK's key utilities, telecoms, highways, civil engineering and construction industries. This role can be worked on a hybrid basis with two days in the office required per week. PAM also offers an early finish once a week at 1.30pm. What we're looking for: At PAM we "show we care", we "make it happen" and we "be our best". These values run through our business in everything we do. To live these values in the customer service team you will be customer centric and put yourself in the customer's shoes, go the extra mile and get it right first time to make it happen and be driven by continual improvement, learning and development to be your best self. Previous experience is not as important as the following: Strong communication skills to harvest business relationships Inquisitive and invested in understanding the business, products and your customers so we can add real value High attention to detail to get it right first time Digital competency to pick up new systems And the ability prioritise tasks to meet varied demands What you will be doing: You will be our customers main point of contact and communicate with them on daily basis on the phone, via email or EDI when they order online. You will truly understand your customer's needs, so you can give relevant and expert product guidance, common sense check their orders and make sure we get it right first time. Day to day you will be liaising with multiple departments to make sure we can fulfil our orders and keep customers informed regarding lead-time, despatch, and after-sales queries spotting areas to improve on as you go. Your role will involve: Expertly developing customer relationships and investing time to understanding their needs. Processing and managing orders from our customers from stock orders to more complex and bespoke orders ensuring we get it right first time. Liaising internally with all departments from logistics and sales to technical and finance to assure that all variables in a customer's order run smoothly and aftersales is effective and efficient. Responding to any customer complaint with empathy, ensuring all details of the concern are captured, logged and actioned, learning from any errors we made. Look for ways to continually improve customer experience and engage in team initiatives aimed at working better together. Is this job for you? Are PAM and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. Our standard working pattern is 8.30am-5pm Monday to Friday with an early finish at 1.30pm each week. If you need more flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you
Apr 17, 2024
Full time
Are you passionate about Customer Service, getting things right first time and enjoy learning about your customer and products to really add value to the service you offer. As the Customer Service Advisor, you are the heartbeat of our business and connect us to our customers, you bring our products to life and create solutions by putting yourself in the customer's shoes and investing time to understand their business and how we can support their projects and goals, both now and in the future. PAM are part of Saint-Gobain UK & Ireland and is the premier supplier of ductile iron products and solutions to the UK's key utilities, telecoms, highways, civil engineering and construction industries. This role can be worked on a hybrid basis with two days in the office required per week. PAM also offers an early finish once a week at 1.30pm. What we're looking for: At PAM we "show we care", we "make it happen" and we "be our best". These values run through our business in everything we do. To live these values in the customer service team you will be customer centric and put yourself in the customer's shoes, go the extra mile and get it right first time to make it happen and be driven by continual improvement, learning and development to be your best self. Previous experience is not as important as the following: Strong communication skills to harvest business relationships Inquisitive and invested in understanding the business, products and your customers so we can add real value High attention to detail to get it right first time Digital competency to pick up new systems And the ability prioritise tasks to meet varied demands What you will be doing: You will be our customers main point of contact and communicate with them on daily basis on the phone, via email or EDI when they order online. You will truly understand your customer's needs, so you can give relevant and expert product guidance, common sense check their orders and make sure we get it right first time. Day to day you will be liaising with multiple departments to make sure we can fulfil our orders and keep customers informed regarding lead-time, despatch, and after-sales queries spotting areas to improve on as you go. Your role will involve: Expertly developing customer relationships and investing time to understanding their needs. Processing and managing orders from our customers from stock orders to more complex and bespoke orders ensuring we get it right first time. Liaising internally with all departments from logistics and sales to technical and finance to assure that all variables in a customer's order run smoothly and aftersales is effective and efficient. Responding to any customer complaint with empathy, ensuring all details of the concern are captured, logged and actioned, learning from any errors we made. Look for ways to continually improve customer experience and engage in team initiatives aimed at working better together. Is this job for you? Are PAM and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. Our standard working pattern is 8.30am-5pm Monday to Friday with an early finish at 1.30pm each week. If you need more flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you
Senior HR Advisor Pertemps are delighted to bring to market an opportunity for a Senior HR Advisor. The successful candidate will have strong experience with a wide range of HR products and services, to support outcomes aligned with the people and business strategy. 50,000 - 55,000 Hybrid Working Based in the West of Scotland Duties and Responsibilities Advise to Senior Business stakeholders, using insights and analytics to support the business and wider people strategy. Oversight on employee relationships. Advising on complex issues using HR knowledge. Skills and Experience Required Stakeholder management- experience partnering with various business areas. Ability to effectively manage complex issues. Good all-round experience of HR systems, practices and policies. Ability to communicate effectively both written and verbally.
Apr 17, 2024
Full time
Senior HR Advisor Pertemps are delighted to bring to market an opportunity for a Senior HR Advisor. The successful candidate will have strong experience with a wide range of HR products and services, to support outcomes aligned with the people and business strategy. 50,000 - 55,000 Hybrid Working Based in the West of Scotland Duties and Responsibilities Advise to Senior Business stakeholders, using insights and analytics to support the business and wider people strategy. Oversight on employee relationships. Advising on complex issues using HR knowledge. Skills and Experience Required Stakeholder management- experience partnering with various business areas. Ability to effectively manage complex issues. Good all-round experience of HR systems, practices and policies. Ability to communicate effectively both written and verbally.
12 MONTH FIXED-TERM CONTRACT - MATERNITY LEAVE Are you a passionate HR professional looking for an exciting opportunity to make a difference? Do you have a knack for building strong relationships and providing top-notch support to your team? Then we may have the perfect role for you! Our well established client is seeking an HR Advisor to join their team on a fixed-term contract for 12 months to cover maternity leave. As the HR Advisor, you will play a crucial role in supporting the HR team, ensuring that employees receive the best possible guidance and assistance throughout their employment journey. What you'll be doing: Providing expert advice and guidance on a range of HR issues, including employee relations, performance management, and absence management Supporting the HR team with the implementation of HR policies, procedures, and practises, ensuring compliance with employment legislation and best practise Assisting with the recruitment and selection process, from drafting job descriptions to conducting interviews and facilitating the onboarding process Collaborating with managers to develop and implement effective employee engagement strategies, ensuring a positive working environment for all staff Assisting with the administration of HR processes, such as maintaining personnel records, managing employee benefits, and processing payroll Supporting the HR team in identifying and implementing opportunities for continuous improvement, ensuring HR practises are efficient and effective What you'll need: Previous experience working in an HR advisory or generalist role, providing hands-on support and guidance on a range of HR issues A thorough understanding of employment legislation and HR best practises Excellent communication and interpersonal skills, with the ability to build strong relationships and provide professional advice to employees at all levels A CIPD qualification or working towards this is desirable Strong organisational skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment A positive and enthusiastic attitude, with a genuine passion for HR and a desire to make a difference in the workplace If you're ready to take the next step in your HR career and join a supportive and collaborative team, then we want to hear from you! Our client offers a competitive salary, along with a range of benefits to support your personal and professional development. Apply now and seize this exciting opportunity to really grow and develop in your HR career! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 17, 2024
Contractor
12 MONTH FIXED-TERM CONTRACT - MATERNITY LEAVE Are you a passionate HR professional looking for an exciting opportunity to make a difference? Do you have a knack for building strong relationships and providing top-notch support to your team? Then we may have the perfect role for you! Our well established client is seeking an HR Advisor to join their team on a fixed-term contract for 12 months to cover maternity leave. As the HR Advisor, you will play a crucial role in supporting the HR team, ensuring that employees receive the best possible guidance and assistance throughout their employment journey. What you'll be doing: Providing expert advice and guidance on a range of HR issues, including employee relations, performance management, and absence management Supporting the HR team with the implementation of HR policies, procedures, and practises, ensuring compliance with employment legislation and best practise Assisting with the recruitment and selection process, from drafting job descriptions to conducting interviews and facilitating the onboarding process Collaborating with managers to develop and implement effective employee engagement strategies, ensuring a positive working environment for all staff Assisting with the administration of HR processes, such as maintaining personnel records, managing employee benefits, and processing payroll Supporting the HR team in identifying and implementing opportunities for continuous improvement, ensuring HR practises are efficient and effective What you'll need: Previous experience working in an HR advisory or generalist role, providing hands-on support and guidance on a range of HR issues A thorough understanding of employment legislation and HR best practises Excellent communication and interpersonal skills, with the ability to build strong relationships and provide professional advice to employees at all levels A CIPD qualification or working towards this is desirable Strong organisational skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment A positive and enthusiastic attitude, with a genuine passion for HR and a desire to make a difference in the workplace If you're ready to take the next step in your HR career and join a supportive and collaborative team, then we want to hear from you! Our client offers a competitive salary, along with a range of benefits to support your personal and professional development. Apply now and seize this exciting opportunity to really grow and develop in your HR career! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Owing to growth a public service authority is looking for an experienced Senior HR Advisor to join their People Team for an immediate start! Criteria: Maternity cover role until end of March 2025 Working 2-3 days from offices in Hemel Paying up to 38k per annum HR Generalist role so previous HR casework experience is essential Must be able to do the transactional HR process and admin for the Employment cycle CIPD Level 7 qualified (or go the relevant UK based experience) Proficient in MS Office Word, Excel Previous experience on HR and Recruitment systems - we use iTrent Must have fluent and proficient verbal and written communication skills MUST be experienced in PUBLIC SECTOR HR roles If this sounds like YOU do not hesitate click APPLY today Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Apr 17, 2024
Seasonal
Owing to growth a public service authority is looking for an experienced Senior HR Advisor to join their People Team for an immediate start! Criteria: Maternity cover role until end of March 2025 Working 2-3 days from offices in Hemel Paying up to 38k per annum HR Generalist role so previous HR casework experience is essential Must be able to do the transactional HR process and admin for the Employment cycle CIPD Level 7 qualified (or go the relevant UK based experience) Proficient in MS Office Word, Excel Previous experience on HR and Recruitment systems - we use iTrent Must have fluent and proficient verbal and written communication skills MUST be experienced in PUBLIC SECTOR HR roles If this sounds like YOU do not hesitate click APPLY today Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Call Centre Representative - Contact Centre Advisor - Inbound 1x Part Time (31hrs) - Tuesday to Saturday (Sun & Mon off) Tuesday to Friday - 8:00am to 2:00pm / Saturday - 8:00am 3:00pm Office Based Ashton in Makerfield (Nr Haydock) Do you have Receptionist, Customer Service, Call Centre experience? Are you customer focused, have basic computer skills & a great phone manner? A worldwide Manufacturer of Forecourt equipment are seeking a Customer Service Contact Centre Representative & Call Handler to join their office-based team in Ashton in Makerfield, near Haydock. The Role : Based in their offices, you will be the first point of contact for customers via phone. You will; Manage telephone calls & emails from customers & clients Log product issues & service calls on to the in-house database system Book in visits & manage diaries for Engineer visits Order parts internally Update in-house call management portal & spreadsheets The Ideal Candidate: A customer focused individual, you will be have a great telephone manner coupled to basic computer skills (Outlook, Excel, Word, etc) and administration/call centre or office experience. You may have experience in a Telpehone Customer Service, Call Centre, Receptionist, Call Handler, Scheduler, Telesales, etc capacity. Hours & Remuneration: Based within the company's Ashton in Makerfield offices, the hours are; Part Time (31hrs) - Tuesday to Saturday (Sun & Mon off) Tuesday to Friday - 8:00am to 2:00pm / Saturday - 8:00am - 3:00pm Basic Salary £18,441 + overtime Additionally: Overtime paid for Bank Holiday working and any additional days (double time) 25 days holiday Pension scheme and associated benefits Onsite parking If you are suitably experienced in a Customer Service, Call Centre or Receptionist role, please contact our retained consultants at Start Monday now!
Apr 17, 2024
Full time
Call Centre Representative - Contact Centre Advisor - Inbound 1x Part Time (31hrs) - Tuesday to Saturday (Sun & Mon off) Tuesday to Friday - 8:00am to 2:00pm / Saturday - 8:00am 3:00pm Office Based Ashton in Makerfield (Nr Haydock) Do you have Receptionist, Customer Service, Call Centre experience? Are you customer focused, have basic computer skills & a great phone manner? A worldwide Manufacturer of Forecourt equipment are seeking a Customer Service Contact Centre Representative & Call Handler to join their office-based team in Ashton in Makerfield, near Haydock. The Role : Based in their offices, you will be the first point of contact for customers via phone. You will; Manage telephone calls & emails from customers & clients Log product issues & service calls on to the in-house database system Book in visits & manage diaries for Engineer visits Order parts internally Update in-house call management portal & spreadsheets The Ideal Candidate: A customer focused individual, you will be have a great telephone manner coupled to basic computer skills (Outlook, Excel, Word, etc) and administration/call centre or office experience. You may have experience in a Telpehone Customer Service, Call Centre, Receptionist, Call Handler, Scheduler, Telesales, etc capacity. Hours & Remuneration: Based within the company's Ashton in Makerfield offices, the hours are; Part Time (31hrs) - Tuesday to Saturday (Sun & Mon off) Tuesday to Friday - 8:00am to 2:00pm / Saturday - 8:00am - 3:00pm Basic Salary £18,441 + overtime Additionally: Overtime paid for Bank Holiday working and any additional days (double time) 25 days holiday Pension scheme and associated benefits Onsite parking If you are suitably experienced in a Customer Service, Call Centre or Receptionist role, please contact our retained consultants at Start Monday now!
Job Description OTE: £30,000 - Uncapped Commission, Career ProgressionWe're looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in Filton working in our well known Taylors estate agency. Why join us as an Estate Agent / Sales Negotiator? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Your role as an Estate Agent / Sales Negotiator The main purpose of the role is to generate and book valuations, conduct property viewings, negotiate offers, agree sales & progress sales through to exchange and completion. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Estate Agent / Sales Negotiator Preferably an experienced sales person Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle With branches covering right across the region from Peterborough in the east to Cardiff in the west, Taylors helps people move every day. The size of our connected network branches give your property the widest audience of potential buyers or tenants, aiming to find the perfect person for your property in the shortest time possible. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03856
Apr 17, 2024
Full time
Job Description OTE: £30,000 - Uncapped Commission, Career ProgressionWe're looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in Filton working in our well known Taylors estate agency. Why join us as an Estate Agent / Sales Negotiator? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Your role as an Estate Agent / Sales Negotiator The main purpose of the role is to generate and book valuations, conduct property viewings, negotiate offers, agree sales & progress sales through to exchange and completion. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Estate Agent / Sales Negotiator Preferably an experienced sales person Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle With branches covering right across the region from Peterborough in the east to Cardiff in the west, Taylors helps people move every day. The size of our connected network branches give your property the widest audience of potential buyers or tenants, aiming to find the perfect person for your property in the shortest time possible. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03856
Job Description OTE - £28,000 - £30,000 - Uncapped Commission - Career ProgressionAt Sharman Quinney, part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Godmanchester. The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading development and training program. A quick look at the role In this role you will be helping people find their dream home. We will train you to generate and book valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Whats in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Sharman Quinney is of one of the region's largest estate agency networks with 22 branches across Cambridgeshire, Lincolnshire, Northamptonshire and Rutland providing greater coverage from local bases. Ours is a recognised brand name, with over 31 years of market leading estate agency experience and success; we enjoy a reputation for both results and customer service, which is perhaps why we attract so many people looking to buy or let their property. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04511
Apr 17, 2024
Full time
Job Description OTE - £28,000 - £30,000 - Uncapped Commission - Career ProgressionAt Sharman Quinney, part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Godmanchester. The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading development and training program. A quick look at the role In this role you will be helping people find their dream home. We will train you to generate and book valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Whats in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Sharman Quinney is of one of the region's largest estate agency networks with 22 branches across Cambridgeshire, Lincolnshire, Northamptonshire and Rutland providing greater coverage from local bases. Ours is a recognised brand name, with over 31 years of market leading estate agency experience and success; we enjoy a reputation for both results and customer service, which is perhaps why we attract so many people looking to buy or let their property. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04511
Job Description OTE - £25,000 - £30,000 - Uncapped Commission - Career ProgressionAt Peter Alan , part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Barry . The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading development and training program. A quick look at the role In this role you will be helping people find their dream home. We will train you to generate and book valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Whats in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Peter Alan are a part of Connells Group and as one of the largest estate agents in Wales we have worked hard to continue our ethos of the company as set in 1965. We celebrated our 50th year in 2015 and we are proud to be a company that still provides service with a personal touch. We believe that to keep providing exceptional service we have to evolve, our 50 years in business, 29 branches and the thousands of properties we sell each year is testament to that. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04506
Apr 17, 2024
Full time
Job Description OTE - £25,000 - £30,000 - Uncapped Commission - Career ProgressionAt Peter Alan , part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Barry . The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading development and training program. A quick look at the role In this role you will be helping people find their dream home. We will train you to generate and book valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Whats in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Peter Alan are a part of Connells Group and as one of the largest estate agents in Wales we have worked hard to continue our ethos of the company as set in 1965. We celebrated our 50th year in 2015 and we are proud to be a company that still provides service with a personal touch. We believe that to keep providing exceptional service we have to evolve, our 50 years in business, 29 branches and the thousands of properties we sell each year is testament to that. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04506
Role Description Lead Associate Dentist Buckingham House Dental, 7 High Street, Buckingham, Buckinghamshire MK18 1NT £10,000 Joining Bonus iTero Scanner Local Parking available Co-Funding Opportunities Embark on an exciting career at Buckingham Dental, a practice located 20 minutes from Milton Keynes with large car park for pay and display. This practice specialises in Invisalign, implants and has a dedicated professional focusing on endodontics. The clinics are well-equipped with advanced technology to help with high quality diagnostics. Benefit from our skilled and experienced staff including clinical manager on site. Buckingham Dental offers a fantastic opportunity for professional growth and success in a dynamic and thriving environment. What is it like being a lead dentist at Rodericks Dental Partners? Working at Rodericks Dental Partners in an NHS dental practice offers plenty of variety as well as the chance to meet and treat patients from a wide socio-demographic background. Dentists are given the opportunity to be involved in fundamentally changing and improving patients' lives, which can offer a huge sense of career satisfaction. There is a clear company purpose committed to being an incredible place to work, with highly experienced teams, hygienists, well equipped practices, and excellent patient management software. There is peer to peer support from experienced Clinical Advisors and opportunities to undertake CPD and courses to upskill clinically, and offer patients greater choice with their treatments. As a Lead Dentist, you will support the clinicians on site with any clinical support they may require. You will also be added to the mentorship scheme which you will be financially compensated for, supporting an overseas clinician on their journey to becoming an Associate Dentist. You will receive an enhanced UDA rate and the ability to train and mentor colleagues as a Lead Associate Dentist with Rodericks Dental Partners. Improving lives through quality dentistry - together. At Rodericks Dental Partners we are committed to improving lives through quality dentistry - together. We do this by ensuring we reward you financially and personally as you develop your career by offering you great incentives, recognition, and opportunities. As a Dentist, you'll play a leading role in delivering the best service to your community of patients. You'll be supported by a hugely experienced team of Orthodontists, Endodontists, Periodontists, and Implantologists across the area. Regular meetings your Practice Manager and a dedicated clinical team, that will help your stay on track with your UDA targets and support you with the operational management of the practice. This is an outstanding time to join an experienced and growing business and your passion for delivering the best in community dentistry will be matched by our ambitions to help you succeed. Genuine career progression We are a 'progress from within' culture, with huge opportunities to learn new skills. Our career development programmes and the vast amounts of CPD all support a shared attitude for better. We have the investment, the strategy, the people and the National footprint ready. We now need the next generation of quality dentists to match our ambitions for growth. Talented, purpose-driven people We have the most experienced leaders in the sector. And the people who run our business, genuinely understand, and are passionate about, dentistry. We believe that our reputation is only as good as the people who work here. That's why we want to create an environment where people thrive, succeed, grow, and win together. We are a 'progress from within' culture, with huge opportunities to move into Lead, Management or Specialist roles. Clinically led care Following the merger of two great dentist groups in 2022, we are now perfectly placed to build on solid foundation and grow our footprint cross the UK. The clinical freedom we have allows us to choose the right solution with each patient. If your ambition is to grow your skills and career, talk to us. Community focus Everyone is empowered to increase access to care locally. And individual practices are given the freedom to do what is right for their local communities and promote oral health through local education. Working with the team, you'll help every patient in your community understand the options they have for treatment. And your passion for excellence within the team will be seen in the way you role-model and lead by example. 'Win-together' rewards We have a rewarding pay-structure and a range of Win together' rewards that recognise individual and team performance. And our focus on supporting life outside of work demonstrates our commitment to everyone and our recognition for their life pressures. Our flexibility is a key focus area and supports people with their commitments to childcare and other forms of care. If you would like to find out more about this opportunity or the other opportunities we have within the group, please get in touch Liam Brandom Recruitment Business Partner Mobile: Email: We consider that it is in both yours and our interests to send you information about future vacancies within the Rodericks Dental Partners Group. As such, when you apply for a position with us, you will automatically be opted-in to our system to be notified by email, SMS or telephone of future vacancies. If you wish to opt out at any time, you can manage this through your personal profile settings within your Tribepad account after application. For more details on how we process your data for recruitment process please click here for to see our Privacy Policy -Rodericks Dental Partners - Privacy Policy INDRSE
Apr 17, 2024
Full time
Role Description Lead Associate Dentist Buckingham House Dental, 7 High Street, Buckingham, Buckinghamshire MK18 1NT £10,000 Joining Bonus iTero Scanner Local Parking available Co-Funding Opportunities Embark on an exciting career at Buckingham Dental, a practice located 20 minutes from Milton Keynes with large car park for pay and display. This practice specialises in Invisalign, implants and has a dedicated professional focusing on endodontics. The clinics are well-equipped with advanced technology to help with high quality diagnostics. Benefit from our skilled and experienced staff including clinical manager on site. Buckingham Dental offers a fantastic opportunity for professional growth and success in a dynamic and thriving environment. What is it like being a lead dentist at Rodericks Dental Partners? Working at Rodericks Dental Partners in an NHS dental practice offers plenty of variety as well as the chance to meet and treat patients from a wide socio-demographic background. Dentists are given the opportunity to be involved in fundamentally changing and improving patients' lives, which can offer a huge sense of career satisfaction. There is a clear company purpose committed to being an incredible place to work, with highly experienced teams, hygienists, well equipped practices, and excellent patient management software. There is peer to peer support from experienced Clinical Advisors and opportunities to undertake CPD and courses to upskill clinically, and offer patients greater choice with their treatments. As a Lead Dentist, you will support the clinicians on site with any clinical support they may require. You will also be added to the mentorship scheme which you will be financially compensated for, supporting an overseas clinician on their journey to becoming an Associate Dentist. You will receive an enhanced UDA rate and the ability to train and mentor colleagues as a Lead Associate Dentist with Rodericks Dental Partners. Improving lives through quality dentistry - together. At Rodericks Dental Partners we are committed to improving lives through quality dentistry - together. We do this by ensuring we reward you financially and personally as you develop your career by offering you great incentives, recognition, and opportunities. As a Dentist, you'll play a leading role in delivering the best service to your community of patients. You'll be supported by a hugely experienced team of Orthodontists, Endodontists, Periodontists, and Implantologists across the area. Regular meetings your Practice Manager and a dedicated clinical team, that will help your stay on track with your UDA targets and support you with the operational management of the practice. This is an outstanding time to join an experienced and growing business and your passion for delivering the best in community dentistry will be matched by our ambitions to help you succeed. Genuine career progression We are a 'progress from within' culture, with huge opportunities to learn new skills. Our career development programmes and the vast amounts of CPD all support a shared attitude for better. We have the investment, the strategy, the people and the National footprint ready. We now need the next generation of quality dentists to match our ambitions for growth. Talented, purpose-driven people We have the most experienced leaders in the sector. And the people who run our business, genuinely understand, and are passionate about, dentistry. We believe that our reputation is only as good as the people who work here. That's why we want to create an environment where people thrive, succeed, grow, and win together. We are a 'progress from within' culture, with huge opportunities to move into Lead, Management or Specialist roles. Clinically led care Following the merger of two great dentist groups in 2022, we are now perfectly placed to build on solid foundation and grow our footprint cross the UK. The clinical freedom we have allows us to choose the right solution with each patient. If your ambition is to grow your skills and career, talk to us. Community focus Everyone is empowered to increase access to care locally. And individual practices are given the freedom to do what is right for their local communities and promote oral health through local education. Working with the team, you'll help every patient in your community understand the options they have for treatment. And your passion for excellence within the team will be seen in the way you role-model and lead by example. 'Win-together' rewards We have a rewarding pay-structure and a range of Win together' rewards that recognise individual and team performance. And our focus on supporting life outside of work demonstrates our commitment to everyone and our recognition for their life pressures. Our flexibility is a key focus area and supports people with their commitments to childcare and other forms of care. If you would like to find out more about this opportunity or the other opportunities we have within the group, please get in touch Liam Brandom Recruitment Business Partner Mobile: Email: We consider that it is in both yours and our interests to send you information about future vacancies within the Rodericks Dental Partners Group. As such, when you apply for a position with us, you will automatically be opted-in to our system to be notified by email, SMS or telephone of future vacancies. If you wish to opt out at any time, you can manage this through your personal profile settings within your Tribepad account after application. For more details on how we process your data for recruitment process please click here for to see our Privacy Policy -Rodericks Dental Partners - Privacy Policy INDRSE
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Job Description: The objective of the Applied Behavioral Insights Partner is to provide behavior change expertise, oversight and support for large, global businesses, functions or geographies in line with the global culture strategy. This role will support the design of behavioral interventions and provide expertise on experiment design to test and measure impact of interventions. The role will also ensure all behavior change efforts are aligned to the prioritized focus areas defined by the Culture Council and feed learnings into development programs. Responsibilities Oversee the project team and all phases of a behavioral change project with a specific business, function or geography Provide a deep level of expertise in behavior change, using behavioral science models Partner with Human Resource Advisors and business leaders to understand and identify the project requirements and outcomes measures Direct and oversee relevant literature reviews Partner with analytics and metrics partners on study design Lead the execution of quantitative and qualitative data collection activities, including surveys, interviews, observations and focus groups Design interventions to address root cause issues and set-up and run randomized controlled trials to test interventions Identify and mitigate project risks Build strong relationships with and manage key stakeholders Work with communication partners on communication plans including messaging, timing, audience, and channels Manage many, and sometimes conflicting, perspectives and influencing to ensure alignment of goals and approach Advocate for and reinforce Citi's culture target state behaviors in both the approach to the work and through the interventions delivered Active sharing of lessons learned, successful behaviors to scale globally and new external research and trends with the broader team Requirements Bachelor's Degree or equivalent and preferred post graduate degree in behavioral science, organizational psychology or related area Strong professional experience in behavioral science, organizational development or related field preferred Experience managing large, complex culture change projects Strong analytical thinking Ability to analyze and interpret data Ability to quickly establish credibility, build trusting relationships and influence senior stakeholders High tolerance for dealing with ambiguity and on-going change. Able to work in a complex environment with changing priorities Additional Information Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
Apr 17, 2024
Full time
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Job Description: The objective of the Applied Behavioral Insights Partner is to provide behavior change expertise, oversight and support for large, global businesses, functions or geographies in line with the global culture strategy. This role will support the design of behavioral interventions and provide expertise on experiment design to test and measure impact of interventions. The role will also ensure all behavior change efforts are aligned to the prioritized focus areas defined by the Culture Council and feed learnings into development programs. Responsibilities Oversee the project team and all phases of a behavioral change project with a specific business, function or geography Provide a deep level of expertise in behavior change, using behavioral science models Partner with Human Resource Advisors and business leaders to understand and identify the project requirements and outcomes measures Direct and oversee relevant literature reviews Partner with analytics and metrics partners on study design Lead the execution of quantitative and qualitative data collection activities, including surveys, interviews, observations and focus groups Design interventions to address root cause issues and set-up and run randomized controlled trials to test interventions Identify and mitigate project risks Build strong relationships with and manage key stakeholders Work with communication partners on communication plans including messaging, timing, audience, and channels Manage many, and sometimes conflicting, perspectives and influencing to ensure alignment of goals and approach Advocate for and reinforce Citi's culture target state behaviors in both the approach to the work and through the interventions delivered Active sharing of lessons learned, successful behaviors to scale globally and new external research and trends with the broader team Requirements Bachelor's Degree or equivalent and preferred post graduate degree in behavioral science, organizational psychology or related area Strong professional experience in behavioral science, organizational development or related field preferred Experience managing large, complex culture change projects Strong analytical thinking Ability to analyze and interpret data Ability to quickly establish credibility, build trusting relationships and influence senior stakeholders High tolerance for dealing with ambiguity and on-going change. Able to work in a complex environment with changing priorities Additional Information Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
Are you looking for a rewarding career in the private medical industry? Do you have excellent customer service skills and a passion for helping people? If so, you might be the perfect fit for our Medical Claims Assessor role! As a Medical Claims Assessor, you will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and the member, and ensuring that the member receives appropriate medical information and access to required medical services. This is a role where good Customer Service skills are key, and you are not required to have any medical qualifications. We are looking for candidates who are able to attend a recruitment day on Wednesday the 1st of May and are able to start with us on the 7th of May. If you are not able to, we would love to hear from you on another occasion. YOU WILL BE INVOLVED IN: Taking calls from clients, providers and specified members in relation to initial and/or ongoing claims Obtaining medical evidence from providers to substantiate claims decision/treatment Dealing with queries in relation to clinical treatment or pre-authorisation requests Arranging care with the appropriate medical team/facility Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members Negotiating provider fees within the Healix Reasonable and Customary fees, as part of cost containment for clients Ensuring all documents are correctly and accurately allocated on Case Management System Assisting the Case Managers with high cost claims where required PERSON SPECIFICATION We are looking for an individual with the following areas of expertise: A good understanding and previous experience of the private medical insurance industry and claims processing, would be an advantage. Proactive in keeping up to date on all our clients' requirements and able to locate and interpret all relevant policy documentation. High standard of customer service and ability to demonstrate customer led thinking. Decision making skills and ability to use own initiative. A diplomatic open style and approach, with excellent verbal and written communication. A high degree of accuracy and attention to detail and work well under pressure. The ability to work well both independently and as part of a team. Good problem solving and analytical skills. Good commercial awareness with the ability to make decisions with the "bigger picture" in mind. Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome. An overall external awareness of new technology or development within the industry to pre-empt and be prepared for possible related queries. About The Role About Healix Healix is a leading provider of global medical assistance and healthcare solutions. We have a large and varied client base which includes multinational corporations, travel insurance companies, charities, airlines, government and military departments. What we offer We offer welcoming, friendly and supportive working environment. At Healix, we truly believe that 'our people' are at the heart of our success; employees are treated with dignity and respect and are always encouraged to reach their full potential. We welcome applications from individuals of all backgrounds and characteristics. If you require any support in accessing this opportunity, please do get in touch 'I enjoy working at Healix as we are small enough for everyone to know each other and big enough to meet my career aspirations; There are plenty of opportunities for development' Luke, joined in 2018 Required Criteria Do you have Customer Service Experience? Do you have a good command of the English language? Desired Criteria Do you have medical claims handling experience? Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Hybrid Working Salary £26,000.00 - £28,000.00 per year
Apr 17, 2024
Full time
Are you looking for a rewarding career in the private medical industry? Do you have excellent customer service skills and a passion for helping people? If so, you might be the perfect fit for our Medical Claims Assessor role! As a Medical Claims Assessor, you will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and the member, and ensuring that the member receives appropriate medical information and access to required medical services. This is a role where good Customer Service skills are key, and you are not required to have any medical qualifications. We are looking for candidates who are able to attend a recruitment day on Wednesday the 1st of May and are able to start with us on the 7th of May. If you are not able to, we would love to hear from you on another occasion. YOU WILL BE INVOLVED IN: Taking calls from clients, providers and specified members in relation to initial and/or ongoing claims Obtaining medical evidence from providers to substantiate claims decision/treatment Dealing with queries in relation to clinical treatment or pre-authorisation requests Arranging care with the appropriate medical team/facility Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members Negotiating provider fees within the Healix Reasonable and Customary fees, as part of cost containment for clients Ensuring all documents are correctly and accurately allocated on Case Management System Assisting the Case Managers with high cost claims where required PERSON SPECIFICATION We are looking for an individual with the following areas of expertise: A good understanding and previous experience of the private medical insurance industry and claims processing, would be an advantage. Proactive in keeping up to date on all our clients' requirements and able to locate and interpret all relevant policy documentation. High standard of customer service and ability to demonstrate customer led thinking. Decision making skills and ability to use own initiative. A diplomatic open style and approach, with excellent verbal and written communication. A high degree of accuracy and attention to detail and work well under pressure. The ability to work well both independently and as part of a team. Good problem solving and analytical skills. Good commercial awareness with the ability to make decisions with the "bigger picture" in mind. Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome. An overall external awareness of new technology or development within the industry to pre-empt and be prepared for possible related queries. About The Role About Healix Healix is a leading provider of global medical assistance and healthcare solutions. We have a large and varied client base which includes multinational corporations, travel insurance companies, charities, airlines, government and military departments. What we offer We offer welcoming, friendly and supportive working environment. At Healix, we truly believe that 'our people' are at the heart of our success; employees are treated with dignity and respect and are always encouraged to reach their full potential. We welcome applications from individuals of all backgrounds and characteristics. If you require any support in accessing this opportunity, please do get in touch 'I enjoy working at Healix as we are small enough for everyone to know each other and big enough to meet my career aspirations; There are plenty of opportunities for development' Luke, joined in 2018 Required Criteria Do you have Customer Service Experience? Do you have a good command of the English language? Desired Criteria Do you have medical claims handling experience? Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Hybrid Working Salary £26,000.00 - £28,000.00 per year
Job Description Role: Customer Experience Manager Reports To: Head of Customer Services Location: This is an office role based in a converted manor house in Liphook Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm Fri Rocksteady: The largest and fastest growing Rock School in the world. Rocksteady have been delivering progressive and inclusive music lessons for over 15 years, sending passionate musicians into schools to teach primary school children how to perform music in a band. Our Vision: To transform music education, for the next generation, globally. Our Mission: Empower as many children as possible and transform their lives through progressive and inclusive music education which directly improves their wellbeing, confidence, and life skills. Purpose: At Rocksteady, our kids' experience is what matters most to us. The Customer Experience Manager has overall responsibility and accountable for providing effective leadership which inspires and motives a high performing mindset and delivers first class, service excellence, to all our customers. Effectively managing multiple workstreams, to the highest quality. Analysing data, reviewing the customer journey and the challenges they may face on a daily basis, proactively looks at ways we can improve the overall customer experience. Essential Duties: Positively engage with the Customer Services Strategy and be accountable for the team's engagement, performance and the customer experience. Currently manages a small team consisting of two Team Leaders and two Customer Experience Executives. To ensure we have the right people hired, who have a high performing mindset, and who are effectively trained, developed, and supported, who put the customer first, and delivers service excellence, every time. Analyses key data comprising of customer complaints, NPS, C-Sat, Trust Pilot, call reasons and refunds/credits to really understand the customer journey and proactively presents suggestions for improvement and helps support implementation of these changes. Ensures we have a clear quality framework, across all our channels, which drives service excellence. Ensure we have effective, up-to-date processes which put the customer at the heart, and which reduce escalations. Ensure we utilise our Zendesk technology (customer helpdesk and ticketing system) effectively, ensuring we are communicating effectively with our customers whilst making it easy and providing full support to our Customer Services Advisors. To ensure we achieve our key KPIs/SLAs, throughout our omni channel set up, and our team's performance is managed effectively. To ensure our team are engaged, by supporting, listening, and working with the team to drive improvements. Deliver effective, regular, 121's and coaching sessions, measuring the team's performance and progression against our development and training plans. Have a continuous improvement mindset, and encouraging this within the team, to drive efficiencies, improve processes/systems and ensure that we provide the best possible journey for our customers. Effectively manage escalated, complex, customer situations when required, ensuring a positive outcome and experience for our customers. Occasionally stand in for the team Leaders to help cover holidays/absence. Maintain a high level of knowledge about rocksteady products and services. Adhere to Rocksteady company policies and procedures. Skills and Experience Passionate about people development and putting the customer at heart of everything. Significant experience leading Team Leaders, within a similar, office based, environment. Continuous improvement experience essential and knowledge of CI frameworks Computer literate and experience managing customer interactions through omni channels i.e., calls, emails, chat, social. (Zendesk experience preferred but not essential) Effective Leadership - The ability to engage, motivate, and foster potential, utilising emotional intelligence. Evidence of effective performance management and setting quality standards Ability to prioritise multiple tasks, remain agile, and work in a fast-paced environment. Excellent written and verbal communication skills. Effective analytical skills and presentation skills. Experience in writing processes. A positive and enthusiastic approach to work and a great team player Benefits Full-time, permanent, position 25 days holiday plus bank holidays Annual staff bonus Work in our office which is a beautiful, converted manor house in rural Hampshire with vast grounds complete with its own lake and orchard. Free onsite parking Personal development opportunities Benefits package including discounts on everyday purchases, free 24/7 GP service and more. Fun - through annual staff away-day, Christmas party and opportunities to socialise with other like-minded and passionate individuals throughout the year. Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK. Additional Information We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment. As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975. You can find out more about our policy on recruitment of ex-offenders here. If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check. It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police. Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background. To find out more about Rocksteady, check out our website View our Privacy Policy for details on how we manage your personal data.
Apr 17, 2024
Full time
Job Description Role: Customer Experience Manager Reports To: Head of Customer Services Location: This is an office role based in a converted manor house in Liphook Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm Fri Rocksteady: The largest and fastest growing Rock School in the world. Rocksteady have been delivering progressive and inclusive music lessons for over 15 years, sending passionate musicians into schools to teach primary school children how to perform music in a band. Our Vision: To transform music education, for the next generation, globally. Our Mission: Empower as many children as possible and transform their lives through progressive and inclusive music education which directly improves their wellbeing, confidence, and life skills. Purpose: At Rocksteady, our kids' experience is what matters most to us. The Customer Experience Manager has overall responsibility and accountable for providing effective leadership which inspires and motives a high performing mindset and delivers first class, service excellence, to all our customers. Effectively managing multiple workstreams, to the highest quality. Analysing data, reviewing the customer journey and the challenges they may face on a daily basis, proactively looks at ways we can improve the overall customer experience. Essential Duties: Positively engage with the Customer Services Strategy and be accountable for the team's engagement, performance and the customer experience. Currently manages a small team consisting of two Team Leaders and two Customer Experience Executives. To ensure we have the right people hired, who have a high performing mindset, and who are effectively trained, developed, and supported, who put the customer first, and delivers service excellence, every time. Analyses key data comprising of customer complaints, NPS, C-Sat, Trust Pilot, call reasons and refunds/credits to really understand the customer journey and proactively presents suggestions for improvement and helps support implementation of these changes. Ensures we have a clear quality framework, across all our channels, which drives service excellence. Ensure we have effective, up-to-date processes which put the customer at the heart, and which reduce escalations. Ensure we utilise our Zendesk technology (customer helpdesk and ticketing system) effectively, ensuring we are communicating effectively with our customers whilst making it easy and providing full support to our Customer Services Advisors. To ensure we achieve our key KPIs/SLAs, throughout our omni channel set up, and our team's performance is managed effectively. To ensure our team are engaged, by supporting, listening, and working with the team to drive improvements. Deliver effective, regular, 121's and coaching sessions, measuring the team's performance and progression against our development and training plans. Have a continuous improvement mindset, and encouraging this within the team, to drive efficiencies, improve processes/systems and ensure that we provide the best possible journey for our customers. Effectively manage escalated, complex, customer situations when required, ensuring a positive outcome and experience for our customers. Occasionally stand in for the team Leaders to help cover holidays/absence. Maintain a high level of knowledge about rocksteady products and services. Adhere to Rocksteady company policies and procedures. Skills and Experience Passionate about people development and putting the customer at heart of everything. Significant experience leading Team Leaders, within a similar, office based, environment. Continuous improvement experience essential and knowledge of CI frameworks Computer literate and experience managing customer interactions through omni channels i.e., calls, emails, chat, social. (Zendesk experience preferred but not essential) Effective Leadership - The ability to engage, motivate, and foster potential, utilising emotional intelligence. Evidence of effective performance management and setting quality standards Ability to prioritise multiple tasks, remain agile, and work in a fast-paced environment. Excellent written and verbal communication skills. Effective analytical skills and presentation skills. Experience in writing processes. A positive and enthusiastic approach to work and a great team player Benefits Full-time, permanent, position 25 days holiday plus bank holidays Annual staff bonus Work in our office which is a beautiful, converted manor house in rural Hampshire with vast grounds complete with its own lake and orchard. Free onsite parking Personal development opportunities Benefits package including discounts on everyday purchases, free 24/7 GP service and more. Fun - through annual staff away-day, Christmas party and opportunities to socialise with other like-minded and passionate individuals throughout the year. Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK. Additional Information We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment. As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975. You can find out more about our policy on recruitment of ex-offenders here. If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check. It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police. Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background. To find out more about Rocksteady, check out our website View our Privacy Policy for details on how we manage your personal data.