Senior Account Director - FTC page is loaded Senior Account Director - FTC Apply remote type Hybrid locations London time type Full time posted on Posted 2 Days Ago job requisition id JR Hybrid Agency : Havas Play Job Description Summary : Job Title Senior Account Director Reports To Managing Partner Role Summary Senior Account Director that sits within the Activation team at Havas Play UK, delivering multi-channel campaigns for sport, culture, and entertainment clients. An integrated role spanning partnerships, activation, rights management, with an understanding of social, comms, experiential and events. Job Description : Job Title Senior Account Director Reports To Managing Partner Role Summary Senior Account Director that sits within the Activation team at Havas Play UK, delivering multi-channel campaigns for sport, culture, and entertainment clients. An integrated role spanning partnerships, activation, rights management, with an understanding of social, comms, experiential and events. Purpose of Role The Senior Account Director is the most senior day to day account support and is responsible for the teams' response to briefs and on time delivery of campaigns and projects, as well as being abreast of all the financial procedures. The SAD should be an exceptional client handler who is adept at managing multiple clients, leading and developing the team and working within a diverse mix of team structures. You should possess a commercial mindset; be able to manage large-scale budgets and identify and deliver on potential growth opportunities for the business. That SAD should be highly organised and process-driven; someone who can thrive in a fast-past environment. It is their responsibility to delegate out work that comes in and have an eye on all work going out, whilst being aware of the workload of all team members, flagging any capacity pinches ahead of them becoming a problem. You need an in-depth knowledge of the industry and strong interpersonal skills, so you can understand the demands of clients, different teams within the business, media, talent, agents and suppliers - and connect them at the appropriate times to deliver success. Key Responsibilities As a Senior Account Director, you should be confident in all the areas laid out below: Multiple Account Management: Oversee multiple accounts and increased workloads through proof of delegation (both upwards and downwards) of tasks and responsibilities. Work across multiple clients and projects at one time whilst maintaining a high work standard. Staying calm and displaying a positive attitude whilst under pressure, and successfully delegating to keep work manageable. Proactively drive projects forward, bringing in wider agency expertise and personnel in the process; ensuring all steps and stakeholders are factored into project timelines. Connect teams within the business to deliver on client work of the highest standard. Manage the capacity of the account teams, keeping work to scope and having a handle on any over or under delivery. Writing and presentation skills: Have strong creative and corporate writing skills, to be used across external documents such as client proposals and reports, as well as internal documents such as toolkits and case studies. Adapt your communications based on the needs of your clients and your team, flexing your approach to different requirements, working styles and personalities. Effectively communicate (both verbally and in writing) clear and concise client comms, as well as when briefing suppliers and the internal team. Have great attention to detail and ensure all written work is delivered to a high standard of quality. Demonstrate confidence in competently talking clients though a document or pitching an idea, outlining the process you've taken to answer the brief. Instil confidence by showcasing your understanding of the client's brand and business when "selling" the idea to them. Review and reinforce a high standard of comms and presentations going out to clients, stakeholders, and campaign partners. Challenge and press the agency view but always with a solution-based mindset. Approach, initiative, and problem solving: Be positive, proactive and solutions-driven - always think one step ahead. Remain fully accountable for day-to-day operations, at the same time as training and empowering the team to feel in control and accountable themselves (particularly AM, SAM and AE). Be abreast of all day-to-day account work, anticipating potential problems or opportunities. Have meticulous time management; allocating time appropriately to planning, scope and budgets, campaign activity and wrap up. Relationships: Develop a very strong working relationship with your client, listening actively to really understand your clients' desires and dislikes. Be approachable and accessible to every member of your team. Have solid day-to-day working relationships with all teams within the agency, knowing how to work with different departments such as experience, social, strategy and creative - following the processes of these teams and overarching Havas Play planning process. Manage line reports, staying close to their development, ambitions, and objectives. Set a great example and high standard for AEs, SAEs, AMs, SAMs and ADs - so they can learn and develop from you. Strategic skills and answering briefs: Be a champion for the agency's processes - set an example for your team on how to interrogate and answer a brief creatively, and how to position and articulate ideas to the client. Confidently deliver the response to brief process; interrogating the brief and delivering insight, strategy and creative. Demonstrate clear strategic thinking in your day-to-day work across your accounts and how this is framing the client's campaign against their business objectives. Campaign execution and administration: Oversee all plans, organise and manage comms activations from kick off to completion, including PR stunts, news sell ins, media events, content generation, influencer engagement and coordinating all relevant suppliers to deliver. Understand time needed to execute projects successfully. Be confident in writing scopes and negotiating these with client. Ensure you have the right team in place, with the right capacity and skillset to deliver excellent work for your clients. Make sure your team is aligned on the objectives for the client and as an agency team. Maintain motivation of your team; ensuring no one is overwhelmed with workload or falling behind on deliverables. Oversee the AM/SAM's administrative processes on your accounts (status reports, campaign reporting, budget trackers) and ensure they are being updated and delivered to the client on time Client services and industry knowledge: Understand your client's business so that you are in the best possible position to advise, challenge and upsell. Stay abreast of new innovations within the industry to be able to contribute effectively to brainstorms and be proactive about new ideas for current or prospective clients Integrated marketing & comms: Hold a very comprehensive understanding of the current media and cultural landscape, and how this evolves and can be affected by local/world events. Have a thorough knowledge of media partners and influencers across appropriate sectors and be able to provide a high level of strategic recommendations to clients on approach for working with them. Hold a comprehensive understanding of developments in social and digital media (including new platforms, technologies, brand opportunities and creative campaigns) and be able to advise clients on the appropriate strategies and targets/platforms to achieve their objectives. Work closely with wider teams (creative, production) to develop and deliver creative content to a high standard, using a range of external suppliers. New business Identify opportunities for organic client growth; capitalise on these moments and take initiative to implement actions to achieve it. Deliver a target of 10% YOY organic growth on current client set. Hold strong contacts within relevant industries; nurture and grow these relationships to bring in new opportunities to the business. Feel confident taking a lead role in new business pitches, understanding briefs, galvanising teams and delivering on time. People Management Manage day-to-day running of the team, keeping all members up-to-date on account work status, and ensuring regular internal meetings and/or check-ins are arranged. Continually assess capacity of teams and distribution of work. Give clear guidance to your team, from initial briefing, through to support along the way and any developmental feedback required. Time Management Deliver logical planning, strong communication and the ability to manage expectations both internally and externally. Deliver highly efficient time management; ensure that you and the team are delivering work on time and are conscientious with deadlines. Anticipate pinch points on your accounts; be aware of your team's time (under-capacity or those feeling the pressure with too much on). . click apply for full job details
Apr 18, 2024
Full time
Senior Account Director - FTC page is loaded Senior Account Director - FTC Apply remote type Hybrid locations London time type Full time posted on Posted 2 Days Ago job requisition id JR Hybrid Agency : Havas Play Job Description Summary : Job Title Senior Account Director Reports To Managing Partner Role Summary Senior Account Director that sits within the Activation team at Havas Play UK, delivering multi-channel campaigns for sport, culture, and entertainment clients. An integrated role spanning partnerships, activation, rights management, with an understanding of social, comms, experiential and events. Job Description : Job Title Senior Account Director Reports To Managing Partner Role Summary Senior Account Director that sits within the Activation team at Havas Play UK, delivering multi-channel campaigns for sport, culture, and entertainment clients. An integrated role spanning partnerships, activation, rights management, with an understanding of social, comms, experiential and events. Purpose of Role The Senior Account Director is the most senior day to day account support and is responsible for the teams' response to briefs and on time delivery of campaigns and projects, as well as being abreast of all the financial procedures. The SAD should be an exceptional client handler who is adept at managing multiple clients, leading and developing the team and working within a diverse mix of team structures. You should possess a commercial mindset; be able to manage large-scale budgets and identify and deliver on potential growth opportunities for the business. That SAD should be highly organised and process-driven; someone who can thrive in a fast-past environment. It is their responsibility to delegate out work that comes in and have an eye on all work going out, whilst being aware of the workload of all team members, flagging any capacity pinches ahead of them becoming a problem. You need an in-depth knowledge of the industry and strong interpersonal skills, so you can understand the demands of clients, different teams within the business, media, talent, agents and suppliers - and connect them at the appropriate times to deliver success. Key Responsibilities As a Senior Account Director, you should be confident in all the areas laid out below: Multiple Account Management: Oversee multiple accounts and increased workloads through proof of delegation (both upwards and downwards) of tasks and responsibilities. Work across multiple clients and projects at one time whilst maintaining a high work standard. Staying calm and displaying a positive attitude whilst under pressure, and successfully delegating to keep work manageable. Proactively drive projects forward, bringing in wider agency expertise and personnel in the process; ensuring all steps and stakeholders are factored into project timelines. Connect teams within the business to deliver on client work of the highest standard. Manage the capacity of the account teams, keeping work to scope and having a handle on any over or under delivery. Writing and presentation skills: Have strong creative and corporate writing skills, to be used across external documents such as client proposals and reports, as well as internal documents such as toolkits and case studies. Adapt your communications based on the needs of your clients and your team, flexing your approach to different requirements, working styles and personalities. Effectively communicate (both verbally and in writing) clear and concise client comms, as well as when briefing suppliers and the internal team. Have great attention to detail and ensure all written work is delivered to a high standard of quality. Demonstrate confidence in competently talking clients though a document or pitching an idea, outlining the process you've taken to answer the brief. Instil confidence by showcasing your understanding of the client's brand and business when "selling" the idea to them. Review and reinforce a high standard of comms and presentations going out to clients, stakeholders, and campaign partners. Challenge and press the agency view but always with a solution-based mindset. Approach, initiative, and problem solving: Be positive, proactive and solutions-driven - always think one step ahead. Remain fully accountable for day-to-day operations, at the same time as training and empowering the team to feel in control and accountable themselves (particularly AM, SAM and AE). Be abreast of all day-to-day account work, anticipating potential problems or opportunities. Have meticulous time management; allocating time appropriately to planning, scope and budgets, campaign activity and wrap up. Relationships: Develop a very strong working relationship with your client, listening actively to really understand your clients' desires and dislikes. Be approachable and accessible to every member of your team. Have solid day-to-day working relationships with all teams within the agency, knowing how to work with different departments such as experience, social, strategy and creative - following the processes of these teams and overarching Havas Play planning process. Manage line reports, staying close to their development, ambitions, and objectives. Set a great example and high standard for AEs, SAEs, AMs, SAMs and ADs - so they can learn and develop from you. Strategic skills and answering briefs: Be a champion for the agency's processes - set an example for your team on how to interrogate and answer a brief creatively, and how to position and articulate ideas to the client. Confidently deliver the response to brief process; interrogating the brief and delivering insight, strategy and creative. Demonstrate clear strategic thinking in your day-to-day work across your accounts and how this is framing the client's campaign against their business objectives. Campaign execution and administration: Oversee all plans, organise and manage comms activations from kick off to completion, including PR stunts, news sell ins, media events, content generation, influencer engagement and coordinating all relevant suppliers to deliver. Understand time needed to execute projects successfully. Be confident in writing scopes and negotiating these with client. Ensure you have the right team in place, with the right capacity and skillset to deliver excellent work for your clients. Make sure your team is aligned on the objectives for the client and as an agency team. Maintain motivation of your team; ensuring no one is overwhelmed with workload or falling behind on deliverables. Oversee the AM/SAM's administrative processes on your accounts (status reports, campaign reporting, budget trackers) and ensure they are being updated and delivered to the client on time Client services and industry knowledge: Understand your client's business so that you are in the best possible position to advise, challenge and upsell. Stay abreast of new innovations within the industry to be able to contribute effectively to brainstorms and be proactive about new ideas for current or prospective clients Integrated marketing & comms: Hold a very comprehensive understanding of the current media and cultural landscape, and how this evolves and can be affected by local/world events. Have a thorough knowledge of media partners and influencers across appropriate sectors and be able to provide a high level of strategic recommendations to clients on approach for working with them. Hold a comprehensive understanding of developments in social and digital media (including new platforms, technologies, brand opportunities and creative campaigns) and be able to advise clients on the appropriate strategies and targets/platforms to achieve their objectives. Work closely with wider teams (creative, production) to develop and deliver creative content to a high standard, using a range of external suppliers. New business Identify opportunities for organic client growth; capitalise on these moments and take initiative to implement actions to achieve it. Deliver a target of 10% YOY organic growth on current client set. Hold strong contacts within relevant industries; nurture and grow these relationships to bring in new opportunities to the business. Feel confident taking a lead role in new business pitches, understanding briefs, galvanising teams and delivering on time. People Management Manage day-to-day running of the team, keeping all members up-to-date on account work status, and ensuring regular internal meetings and/or check-ins are arranged. Continually assess capacity of teams and distribution of work. Give clear guidance to your team, from initial briefing, through to support along the way and any developmental feedback required. Time Management Deliver logical planning, strong communication and the ability to manage expectations both internally and externally. Deliver highly efficient time management; ensure that you and the team are delivering work on time and are conscientious with deadlines. Anticipate pinch points on your accounts; be aware of your team's time (under-capacity or those feeling the pressure with too much on). . click apply for full job details
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 18, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 18, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 18, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Our Client, a successful and well known Broker, is looking to recruit another Commercial Account Handler for their team. This is a strongly growing business with long term Client relationships. You will have an enthusiastic client focused approach and the ability to support colleagues within a close-knit team. Our Client offers an attractive benefits package and a proven interest in career developme click apply for full job details
Apr 18, 2024
Full time
Our Client, a successful and well known Broker, is looking to recruit another Commercial Account Handler for their team. This is a strongly growing business with long term Client relationships. You will have an enthusiastic client focused approach and the ability to support colleagues within a close-knit team. Our Client offers an attractive benefits package and a proven interest in career developme click apply for full job details
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 18, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Account Executive Location: Stockport Package: Negotiable + Benefits + Bonus + Car Allowance We're expanding our team at Thompson Brothers to ensure we continue providing an outstanding service to our clients. The team in Stockport have been recording some excellent growth over the last few years and we need to make sure they are fully supported as we continue to grow. Our growth is fuelled by our people, so we want to look after them and make sure they can do what they do best - look after clients, this role is key to ensuring the team can carry on pushing forwards to win and retain more clients in the region. Accordingly we'd be interested in talking to Account Handlers/execs who are comfortable in dealing with a broad range of small and medium sized clients with exposure to larger risks being beneficial but not essential On a day to day basis you'll be: Assisting clients with renewals, mid-term adjustments, documentation queries and quotations for additional products Working closely with the account executives on larger cases Building strong relationships with clients and insurers to maximise retention levels Ensuring documentation and systems are accurate Working in a compliant and timely manner on all cases. Liaising with both internal and external stakeholders What's on offer: A fantastic team environment within a business that are growing at over 20% year on year and some excellent career prospects A negotiable starting salary with regular 1-2-1's coupled with the standard benefits package (Holiday, Pension etc.) and a culture built around developing its staff Full support for professional qualifications Your experience: You'll have a solid grounding in commercial and corporate insurance with exposure to the main commercial insurance products including Property, Liability, Fleet, PI, D & O, Cyber and packaged solutions You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Acturis in an ideal world) Comfortable in dealing with customer enquiries via phone, face to face and email
Apr 18, 2024
Full time
Commercial Account Executive Location: Stockport Package: Negotiable + Benefits + Bonus + Car Allowance We're expanding our team at Thompson Brothers to ensure we continue providing an outstanding service to our clients. The team in Stockport have been recording some excellent growth over the last few years and we need to make sure they are fully supported as we continue to grow. Our growth is fuelled by our people, so we want to look after them and make sure they can do what they do best - look after clients, this role is key to ensuring the team can carry on pushing forwards to win and retain more clients in the region. Accordingly we'd be interested in talking to Account Handlers/execs who are comfortable in dealing with a broad range of small and medium sized clients with exposure to larger risks being beneficial but not essential On a day to day basis you'll be: Assisting clients with renewals, mid-term adjustments, documentation queries and quotations for additional products Working closely with the account executives on larger cases Building strong relationships with clients and insurers to maximise retention levels Ensuring documentation and systems are accurate Working in a compliant and timely manner on all cases. Liaising with both internal and external stakeholders What's on offer: A fantastic team environment within a business that are growing at over 20% year on year and some excellent career prospects A negotiable starting salary with regular 1-2-1's coupled with the standard benefits package (Holiday, Pension etc.) and a culture built around developing its staff Full support for professional qualifications Your experience: You'll have a solid grounding in commercial and corporate insurance with exposure to the main commercial insurance products including Property, Liability, Fleet, PI, D & O, Cyber and packaged solutions You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Acturis in an ideal world) Comfortable in dealing with customer enquiries via phone, face to face and email
Job Role: Commercial Motor Insurance Handler Location: Lutterworth Salary: 28- 30K Per Annum DOE Benefits: (e.g-Company pension + Company vehicle + Company credit card + Ongoing training + Company uniform + free parking + up to 20 hours overtime a week.) The Company: Our client is an insurance company dealing with all insurance needs in the commercial sector and are looking for a Commercial Motor insurance Call handler join the team. The Candidate: This is an office-based role, handling telephone renewals, managing client expectations and communications to provide a high level of customer service and dealing with existing client enquiries. The policies dealt with includes Motor Fleet and Commercial Vehicles. We're looking for candidates who: Possess excellent communication skills, both verbal and written. Can handle difficult situations with patience and professionalism. Demonstrate strong decision-making and analytical abilities. Job Role Responsibilities: Conduct thorough "fact-finding" to understand client needs and provide suitable quotations. Communicate effectively with clients, advising on the best options for price and coverage. Manage policy renewals and generate new business income. Handle commercial lines administration tasks and ensure team efficiency. Essential: Experience using Acturis Motor fleet experience
Apr 18, 2024
Full time
Job Role: Commercial Motor Insurance Handler Location: Lutterworth Salary: 28- 30K Per Annum DOE Benefits: (e.g-Company pension + Company vehicle + Company credit card + Ongoing training + Company uniform + free parking + up to 20 hours overtime a week.) The Company: Our client is an insurance company dealing with all insurance needs in the commercial sector and are looking for a Commercial Motor insurance Call handler join the team. The Candidate: This is an office-based role, handling telephone renewals, managing client expectations and communications to provide a high level of customer service and dealing with existing client enquiries. The policies dealt with includes Motor Fleet and Commercial Vehicles. We're looking for candidates who: Possess excellent communication skills, both verbal and written. Can handle difficult situations with patience and professionalism. Demonstrate strong decision-making and analytical abilities. Job Role Responsibilities: Conduct thorough "fact-finding" to understand client needs and provide suitable quotations. Communicate effectively with clients, advising on the best options for price and coverage. Manage policy renewals and generate new business income. Handle commercial lines administration tasks and ensure team efficiency. Essential: Experience using Acturis Motor fleet experience
Introduction Gallagher isn't just a company; it's a global community driven by shared values and an unyielding commitment to excellence. With over 49,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you'll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients. Join us and become part of a story that transforms aspirations into reality. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Covering predominantly the North East and Yorkshire regions as one of RMP'S Account Directors, your main responsibility will be to develop and maintain strong client relationships, resulting in the retention and growth of our existing portfolio of clients. You will have a portfolio of existing and prospective clients including local authorities, police and fire authorities and higher education institutions with responsibility for managing the renewal process and responding to tenders. How you'll make an impact Ensure that the needs of the client come first by working with empathy and integrity to understand and meet their needs. Proactively collaborate with underwriters, account handlers, the claims team and other internal and external stakeholders. Conduct business in an appropriate manner, adhering to the Standard Operating Procedure and all relevant policies and procedures. Actively engage in national and regional events, including ALARM and Insurance Officers Group meetings. Take opportunities to network with brokers, clients, and suppliers. Regional Business Plan - Support the implementation of the Regional Business Plan as required. Maintain and develop relationships with key brokers, clients, and lost clients/prospects through regular meetings and involvement of relevant stakeholders. Attend workshops, conferences, events, and training to stay updated on regulatory requirements and support your professional development. About you Knowledge Required Basic understanding and knowledge of FCA rules and guidelines. Detailed understanding and knowledge of general insurance and underlying legal principles. Strong understanding of the commercial marketplace, preferably in insurance and public sector. Skills Required: Strong presentation skills. Ability to prioritize and organize workload to meet deadlines. Ability to work under pressure and without supervision. Effective communication and interpersonal skills. Ability to construct written communications and confident telephone skills. Location: Home-based, ideally in the North East / Yorkshire. If you are a motivated and client-focused professional with a strong understanding of the insurance industry, we invite you to apply for the position of Account Director at RMP! Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a callback, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Apr 17, 2024
Full time
Introduction Gallagher isn't just a company; it's a global community driven by shared values and an unyielding commitment to excellence. With over 49,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you'll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients. Join us and become part of a story that transforms aspirations into reality. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Covering predominantly the North East and Yorkshire regions as one of RMP'S Account Directors, your main responsibility will be to develop and maintain strong client relationships, resulting in the retention and growth of our existing portfolio of clients. You will have a portfolio of existing and prospective clients including local authorities, police and fire authorities and higher education institutions with responsibility for managing the renewal process and responding to tenders. How you'll make an impact Ensure that the needs of the client come first by working with empathy and integrity to understand and meet their needs. Proactively collaborate with underwriters, account handlers, the claims team and other internal and external stakeholders. Conduct business in an appropriate manner, adhering to the Standard Operating Procedure and all relevant policies and procedures. Actively engage in national and regional events, including ALARM and Insurance Officers Group meetings. Take opportunities to network with brokers, clients, and suppliers. Regional Business Plan - Support the implementation of the Regional Business Plan as required. Maintain and develop relationships with key brokers, clients, and lost clients/prospects through regular meetings and involvement of relevant stakeholders. Attend workshops, conferences, events, and training to stay updated on regulatory requirements and support your professional development. About you Knowledge Required Basic understanding and knowledge of FCA rules and guidelines. Detailed understanding and knowledge of general insurance and underlying legal principles. Strong understanding of the commercial marketplace, preferably in insurance and public sector. Skills Required: Strong presentation skills. Ability to prioritize and organize workload to meet deadlines. Ability to work under pressure and without supervision. Effective communication and interpersonal skills. Ability to construct written communications and confident telephone skills. Location: Home-based, ideally in the North East / Yorkshire. If you are a motivated and client-focused professional with a strong understanding of the insurance industry, we invite you to apply for the position of Account Director at RMP! Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a callback, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Location: Edenbridge, Kent Salary: up to £30,000 per annum plus generous quarterly bonus Benefits: Full training, 25 days holiday + bank holidays per year, pension scheme, free parking, subsidised gym membership Hours: Full time Mon- Fri 9:00-17:00 Are you a Junior Insurance Account Handler looking for your next career move? My client based in Edenbridge are looking for a confident, switched-on and pro click apply for full job details
Apr 17, 2024
Full time
Location: Edenbridge, Kent Salary: up to £30,000 per annum plus generous quarterly bonus Benefits: Full training, 25 days holiday + bank holidays per year, pension scheme, free parking, subsidised gym membership Hours: Full time Mon- Fri 9:00-17:00 Are you a Junior Insurance Account Handler looking for your next career move? My client based in Edenbridge are looking for a confident, switched-on and pro click apply for full job details
A well respected and growing Insurance Broker is looking for another Account Handler to join its busy Healthcare & Protection team. This is a role that can be performed working from home on a hybrid basis including working from their office. Working closely with the Director you will provide support to assist their Commercial and Corporate Clients with their Healthcare and Protection Insurance needs click apply for full job details
Apr 17, 2024
Full time
A well respected and growing Insurance Broker is looking for another Account Handler to join its busy Healthcare & Protection team. This is a role that can be performed working from home on a hybrid basis including working from their office. Working closely with the Director you will provide support to assist their Commercial and Corporate Clients with their Healthcare and Protection Insurance needs click apply for full job details
A highly regarded national broker are currently looking to add a Client Account Handler to their established team in Gloucester. They seek a driven and motivated professional with previous commercial insurance experience to support the needs of a diverse and interesting group of clients. The Account Handler will provide support to the Account Executive with running of the client portfolio, includi click apply for full job details
Apr 16, 2024
Full time
A highly regarded national broker are currently looking to add a Client Account Handler to their established team in Gloucester. They seek a driven and motivated professional with previous commercial insurance experience to support the needs of a diverse and interesting group of clients. The Account Handler will provide support to the Account Executive with running of the client portfolio, includi click apply for full job details
A successful and well established Insurance Broking firm based in Middlesex are looking to hire a Commercial Account Handler into their commercial team. Will be responsible for new and existing business including renewals. The ideal applicant will have experience within the Insurance industry transacting commercial insurance, new business and renewals. Must have a positive attitude, a willingness to learn and would like to join a small and growing company. Broking experience essential including familiarity with Construction, Commercial SME Packages, Motor fleet, PI, Cyber Liability as well as Property Owners and Liability contracts. Sound detailed knowledge of insurance principles and practices. Knowledge of current compliance regime for general insurance Progress towards Cert CII qualifications is essential. Systems used are OpenGI which is beneficial. If you are a team player and looking for a new challenge then please apply.
Apr 15, 2024
Full time
A successful and well established Insurance Broking firm based in Middlesex are looking to hire a Commercial Account Handler into their commercial team. Will be responsible for new and existing business including renewals. The ideal applicant will have experience within the Insurance industry transacting commercial insurance, new business and renewals. Must have a positive attitude, a willingness to learn and would like to join a small and growing company. Broking experience essential including familiarity with Construction, Commercial SME Packages, Motor fleet, PI, Cyber Liability as well as Property Owners and Liability contracts. Sound detailed knowledge of insurance principles and practices. Knowledge of current compliance regime for general insurance Progress towards Cert CII qualifications is essential. Systems used are OpenGI which is beneficial. If you are a team player and looking for a new challenge then please apply.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 15, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 15, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Title: Commercial Account Handler - Complex CommercialLocation: Poole/NewburySalary: Negotiable plus benefits Overview: Alan & Thomas Insurance Brokers (part of Brown & Brown Europe) are an established Insurance Broker that consistently aim to deliver outstanding service to clients and an enjoyable working environment for our staff. Your position as Commercial Account Handler (Broking Support) is an important role in providing technical, customer relationship and administrative support to a nominated Account Executive (AE) and the wider Alan & Thomas Team. In this role you will be responsible for handling commercial & corporate sized risks for prestigious clients across a range of industries and their cross class commercial insurance needs. You will deal with existing business and new business broking opportunities whilst also having the opportunity to visit clients. The position will require servicing of client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Recent experience of working as an Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge and looking for the next step or to take on wider responsibilities. The day to day: Work with Account Executives in achievement of their New Business and Renewal targets through proactive administration and customer support of the AE. Proactively support AE's through management of their prospect pipeline, provide profiling support to AE on prospects through use of telephone, other media and by accessing information within the public domain. Be aware of current New Business appointments and undertake some pre visit fact finding on behalf of the AE. This will include research of Credit Safe, Google, website etc. and produce documentation in agreed format In advance of new business visit obtain quotations for possible up sales (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) Make client renewal appointments on behalf of the AE and accompany them on approximately 1 or 2 a month to enhance client relationship Prepare detailed Renewal Review reports on behalf of the AE and obtain current claims experience where needed Obtain quotations for agreed 'up sales' (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in review document Broking New Business or Renewals to the market in agreement with AE strategy preparing a comprehensive and high quality business submission document. Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE if necessary due to technical nature or relationship issue. Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms Liaise with insurers and other third parties regarding the administration of client's insurance needs. Provide high level administration and customer support to another colleague on occasions, as directed by the Commercial Administration Team leader What's on offer: Competitive salary package & benefits Joint Pension contribution scheme Salary Sacrifice options including dental and healthcare Discounts site for restaurants, cinema, retailers Cycle to work scheme Health & Wellbeing programme Casual dress code in office Performance related bonus Annual leave that rises with length of service Your Experience: Requirement of at least 2+ years commercial insurance experience either broking or underwriting Ability to handle new business enquiries, renewals and midterm adjustments of various insurance policies Excellent understanding of Commercial Insurance products and insurance options Acturis insurance broking software knowledge is an advantage Commitment to progress towards Cert CII Possession of a full driving licence
Apr 15, 2024
Full time
Title: Commercial Account Handler - Complex CommercialLocation: Poole/NewburySalary: Negotiable plus benefits Overview: Alan & Thomas Insurance Brokers (part of Brown & Brown Europe) are an established Insurance Broker that consistently aim to deliver outstanding service to clients and an enjoyable working environment for our staff. Your position as Commercial Account Handler (Broking Support) is an important role in providing technical, customer relationship and administrative support to a nominated Account Executive (AE) and the wider Alan & Thomas Team. In this role you will be responsible for handling commercial & corporate sized risks for prestigious clients across a range of industries and their cross class commercial insurance needs. You will deal with existing business and new business broking opportunities whilst also having the opportunity to visit clients. The position will require servicing of client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Recent experience of working as an Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge and looking for the next step or to take on wider responsibilities. The day to day: Work with Account Executives in achievement of their New Business and Renewal targets through proactive administration and customer support of the AE. Proactively support AE's through management of their prospect pipeline, provide profiling support to AE on prospects through use of telephone, other media and by accessing information within the public domain. Be aware of current New Business appointments and undertake some pre visit fact finding on behalf of the AE. This will include research of Credit Safe, Google, website etc. and produce documentation in agreed format In advance of new business visit obtain quotations for possible up sales (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) Make client renewal appointments on behalf of the AE and accompany them on approximately 1 or 2 a month to enhance client relationship Prepare detailed Renewal Review reports on behalf of the AE and obtain current claims experience where needed Obtain quotations for agreed 'up sales' (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in review document Broking New Business or Renewals to the market in agreement with AE strategy preparing a comprehensive and high quality business submission document. Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE if necessary due to technical nature or relationship issue. Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms Liaise with insurers and other third parties regarding the administration of client's insurance needs. Provide high level administration and customer support to another colleague on occasions, as directed by the Commercial Administration Team leader What's on offer: Competitive salary package & benefits Joint Pension contribution scheme Salary Sacrifice options including dental and healthcare Discounts site for restaurants, cinema, retailers Cycle to work scheme Health & Wellbeing programme Casual dress code in office Performance related bonus Annual leave that rises with length of service Your Experience: Requirement of at least 2+ years commercial insurance experience either broking or underwriting Ability to handle new business enquiries, renewals and midterm adjustments of various insurance policies Excellent understanding of Commercial Insurance products and insurance options Acturis insurance broking software knowledge is an advantage Commitment to progress towards Cert CII Possession of a full driving licence
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 15, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Title: Senior Commercial Account Handler Location: Poole Salary: Negotiable + benefits Overview: Alan & Thomas Insurance Group (part of Brown & Brown Europe) are currently looking for an experienced Senior/Corporate Account Handler to join their professional and welcoming team based out of the Poole office. Alan & Thomas Insurance Group experience enables the provision of independent advice and specialist expertise in various trade sectors. The objective being to provide unbiased and informed choices, fantastic customer service and market buying power that delivers the right insurance protection. In this role you will be responsible for handling commercial & mid corporate sized risks for prestigious clients across a range of industries and their cross class commercial insurance needs. You will deal with predominantly existing clients and on occasion new business opportunities. The position will require servicing of client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Ideally you will have 5 years or more experience working as an Account Handler (commercial classes) and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge that is looking for the next step or to take on wider responsibilities. The day to day: Broking/handling commercial insurances (new business, mid-term adjustment and renewals) to the market and preparing comprehensive high quality business submission documents. Work with Account Executives/Directors in the achievement of new business and renewal targets through proactive administration and customer support. Secure and arrange appropriate/competitive cover at renewal completing all relevant documentation/computer work and hand over to relevant Account Executive/Director (if allocated case). Take/action instructions relating to the provision of insurance cover from clients and Account Executives when appropriate. Support Account Executives/Directors through management of their prospect pipeline, provide profiling on prospects by use of telephone, other media and accessing information within the public domain. Prepare Renewal Review reports on behalf of the book or AE including current claims experience Obtain quotations for agreed 'up sales' (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in the review document Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE/Director if necessary due to technical nature or relationship issue. Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms Liaise with insurers and other third parties regarding the administration of client's insurance needs. What's on offer: Competitive/Negotiable salary package & additional benefits Joint Pension contribution scheme Annual leave that rises with length of service Your Experience: Requirement of at least 5+ years commercial insurance broking experience. Confident in handling quotation enquiries, renewals and midterm adjustments for various insurance policies Strong understanding of commercial insurance markets, products, wordings and options Acturis insurance broking software knowledge is an advantage
Apr 15, 2024
Full time
Title: Senior Commercial Account Handler Location: Poole Salary: Negotiable + benefits Overview: Alan & Thomas Insurance Group (part of Brown & Brown Europe) are currently looking for an experienced Senior/Corporate Account Handler to join their professional and welcoming team based out of the Poole office. Alan & Thomas Insurance Group experience enables the provision of independent advice and specialist expertise in various trade sectors. The objective being to provide unbiased and informed choices, fantastic customer service and market buying power that delivers the right insurance protection. In this role you will be responsible for handling commercial & mid corporate sized risks for prestigious clients across a range of industries and their cross class commercial insurance needs. You will deal with predominantly existing clients and on occasion new business opportunities. The position will require servicing of client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Ideally you will have 5 years or more experience working as an Account Handler (commercial classes) and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge that is looking for the next step or to take on wider responsibilities. The day to day: Broking/handling commercial insurances (new business, mid-term adjustment and renewals) to the market and preparing comprehensive high quality business submission documents. Work with Account Executives/Directors in the achievement of new business and renewal targets through proactive administration and customer support. Secure and arrange appropriate/competitive cover at renewal completing all relevant documentation/computer work and hand over to relevant Account Executive/Director (if allocated case). Take/action instructions relating to the provision of insurance cover from clients and Account Executives when appropriate. Support Account Executives/Directors through management of their prospect pipeline, provide profiling on prospects by use of telephone, other media and accessing information within the public domain. Prepare Renewal Review reports on behalf of the book or AE including current claims experience Obtain quotations for agreed 'up sales' (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in the review document Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE/Director if necessary due to technical nature or relationship issue. Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms Liaise with insurers and other third parties regarding the administration of client's insurance needs. What's on offer: Competitive/Negotiable salary package & additional benefits Joint Pension contribution scheme Annual leave that rises with length of service Your Experience: Requirement of at least 5+ years commercial insurance broking experience. Confident in handling quotation enquiries, renewals and midterm adjustments for various insurance policies Strong understanding of commercial insurance markets, products, wordings and options Acturis insurance broking software knowledge is an advantage
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Renovation Plan are on the hunt for an Account Handler to support their team for the administration of clients' insurance requirements, including general enquiries, new business quotes and invoicing of premiums. Dealing with our commercial schemes clients, you will have a passion for providing excellent service to your clients. This role could suit someone who has a passion for sales and wanting to pursue a career in insurance or someone who has a years' experience in industry and wants to join a fantastic team who can lead them to be a successful new business account handler. Please note this is a full-time, permanent opportunity. You will be based in our Burnham-On-Crouch office and ideally be onsite for 2 days per week on average. Overview: Assist in achieving Group/Division client retention targets by providing an excellent level of service. Processing new business quotes on a daily basis from warm leads. Dealing with open quotes from a managed team inbox. Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures. Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards. Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system. Produce accurate and professional documentation at all times using relevant Howden templates. Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium. Actively cross-sell products from other Divisions. Liaise with and assist other branches and Group Resources as necessary. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 1 years' experience general insurance experience. A minimum of 12 months experience in a sales role where you want to pursue a career in insurance. Skills: Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills Excellent oral and written communication skills. Ability to gather and analyse information from the client. Ability to identify and respond appropriately to an individual client's level of understanding. Ability to persuade and influence others. Qualifications: GCSEs A-C in Maths & English. Cert CII (desirable). Acturis ( desirable). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Apr 15, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Renovation Plan are on the hunt for an Account Handler to support their team for the administration of clients' insurance requirements, including general enquiries, new business quotes and invoicing of premiums. Dealing with our commercial schemes clients, you will have a passion for providing excellent service to your clients. This role could suit someone who has a passion for sales and wanting to pursue a career in insurance or someone who has a years' experience in industry and wants to join a fantastic team who can lead them to be a successful new business account handler. Please note this is a full-time, permanent opportunity. You will be based in our Burnham-On-Crouch office and ideally be onsite for 2 days per week on average. Overview: Assist in achieving Group/Division client retention targets by providing an excellent level of service. Processing new business quotes on a daily basis from warm leads. Dealing with open quotes from a managed team inbox. Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures. Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards. Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system. Produce accurate and professional documentation at all times using relevant Howden templates. Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium. Actively cross-sell products from other Divisions. Liaise with and assist other branches and Group Resources as necessary. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 1 years' experience general insurance experience. A minimum of 12 months experience in a sales role where you want to pursue a career in insurance. Skills: Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills Excellent oral and written communication skills. Ability to gather and analyse information from the client. Ability to identify and respond appropriately to an individual client's level of understanding. Ability to persuade and influence others. Qualifications: GCSEs A-C in Maths & English. Cert CII (desirable). Acturis ( desirable). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Howden, Corporate & Commercial are on the hunt for a Senior Account Handler to support their team to deliver an excellent and comprehensive service in the administration of new business (supporting clients purchasing cover from us online via our quote and buy system), renewal and mid-term changes so that customers' needs are best satisfied through suitable cover and pricing. Offering professional advice to our corporate clients. Please note this is a full-time, permanent opportunity. You will be based in our Colchester office and ideally be onsite for 2 days per week on average. Overview: Assist in achieving Group/Division client retention targets by providing an excellent level of service. Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable). Obtain renewal terms and present to client. Produce and issue professional summaries and reports using Howden templates. Issue renewal documentation in line with contract certainty. Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures. Prioritise and handle all work promptly and accurately. Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards. Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system. Produce accurate and professional documentation at all times using relevant Howden templates. Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium. Refer all queries that fall outside own experience, knowledge and authority to senior staff. Liaise with and assist other branches and Group Resources as necessary. Knowledge: Working knowledge of all the main classes of general insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 5 years' corporate insurance experience. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain any required CPD points. Skills: Excellent level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Excellent level of negotiation and broking skills. Excellent oral and written communication skills. Ability to gather and analyse information from the client. Ability to identity and respond appropriately to an individual clients level of understanding. Ability to persuade and influence others. Qualifications: GCSE Maths and English (or equivalent). A levels (desirable). Certificate in Insurance (desirable). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Apr 15, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Howden, Corporate & Commercial are on the hunt for a Senior Account Handler to support their team to deliver an excellent and comprehensive service in the administration of new business (supporting clients purchasing cover from us online via our quote and buy system), renewal and mid-term changes so that customers' needs are best satisfied through suitable cover and pricing. Offering professional advice to our corporate clients. Please note this is a full-time, permanent opportunity. You will be based in our Colchester office and ideally be onsite for 2 days per week on average. Overview: Assist in achieving Group/Division client retention targets by providing an excellent level of service. Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable). Obtain renewal terms and present to client. Produce and issue professional summaries and reports using Howden templates. Issue renewal documentation in line with contract certainty. Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures. Prioritise and handle all work promptly and accurately. Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards. Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system. Produce accurate and professional documentation at all times using relevant Howden templates. Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium. Refer all queries that fall outside own experience, knowledge and authority to senior staff. Liaise with and assist other branches and Group Resources as necessary. Knowledge: Working knowledge of all the main classes of general insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 5 years' corporate insurance experience. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain any required CPD points. Skills: Excellent level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Excellent level of negotiation and broking skills. Excellent oral and written communication skills. Ability to gather and analyse information from the client. Ability to identity and respond appropriately to an individual clients level of understanding. Ability to persuade and influence others. Qualifications: GCSE Maths and English (or equivalent). A levels (desirable). Certificate in Insurance (desirable). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.