This position will be based at our headquarters in Luxembourg. At Amazon, we're working to be the most customer-centric company on earth and to grow in a safe environment for both our associates and our customers. We are looking for an EU Program Manager to join our Dangerous Goods team. This position is located in our EU Headquarters in Luxembourg. The Dangerous Goods Program Manager will ensure Dangerous Goods meet applicable European regulatory requirements, strategize with internal stakeholders to support business expansion, develop best-in-class standard operational processes, improve them and provide support to stakeholders during the implementation phase. The candidate will maintain and continually seek opportunities to improve existing processes via benchmark and best practices while interacting with a broad group of stakeholders and functions. The candidate needs to be able to work in an ambiguous environment, while managing projects and diving deep into operations. The role also requires an aptitude to adapt to scope changes, to propose solutions, to be able to drive processes across Amazon's expanding network and linking into global initiatives. The successful candidate will closely work with Amazon Technology, Transportation, Legal, Retail, Fulfilled by Amazon and our Fulfillment Center teams. Job Responsibilities include: - Define standard operational processes applicable to EU Dangerous Goods, implement / support the implementation, maintain and align these operational processes across EU; - Continuous improvement: identify, analyze, develop, deploy and actively seek cross-functional coordination opportunities to improve processes, safety and customer experience; - Clear, precise, and regular communication with all stakeholders including ongoing project/program status reports as well as capturing requirements from various stakeholders; - Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program; - Become a subject matter expert in Dangerous Goods and advisor for stakeholders Key job responsibilities - Define standard operational processes applicable to EU Dangerous Goods, implement / support the implementation, maintain and align these operational processes across EU; - Continuous improvement: identify, analyze, develop, deploy and actively seek cross-functional coordination opportunities to improve processes, safety and customer experience; - Clear, precise, and regular communication with all stakeholders including ongoing project/program status reports as well as capturing requirements from various stakeholders; - Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program; - Become a subject matter expert in Dangerous Goods and advisor for stakeholders We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent - Experience handling confidential information PREFERRED QUALIFICATIONS - Professional auditing qualification, or similar risk or compliance credentials - Experience with SQL and Excel - Experience in program requirements definition, together with data and metrics leveraging to drive improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Apr 19, 2024
Full time
This position will be based at our headquarters in Luxembourg. At Amazon, we're working to be the most customer-centric company on earth and to grow in a safe environment for both our associates and our customers. We are looking for an EU Program Manager to join our Dangerous Goods team. This position is located in our EU Headquarters in Luxembourg. The Dangerous Goods Program Manager will ensure Dangerous Goods meet applicable European regulatory requirements, strategize with internal stakeholders to support business expansion, develop best-in-class standard operational processes, improve them and provide support to stakeholders during the implementation phase. The candidate will maintain and continually seek opportunities to improve existing processes via benchmark and best practices while interacting with a broad group of stakeholders and functions. The candidate needs to be able to work in an ambiguous environment, while managing projects and diving deep into operations. The role also requires an aptitude to adapt to scope changes, to propose solutions, to be able to drive processes across Amazon's expanding network and linking into global initiatives. The successful candidate will closely work with Amazon Technology, Transportation, Legal, Retail, Fulfilled by Amazon and our Fulfillment Center teams. Job Responsibilities include: - Define standard operational processes applicable to EU Dangerous Goods, implement / support the implementation, maintain and align these operational processes across EU; - Continuous improvement: identify, analyze, develop, deploy and actively seek cross-functional coordination opportunities to improve processes, safety and customer experience; - Clear, precise, and regular communication with all stakeholders including ongoing project/program status reports as well as capturing requirements from various stakeholders; - Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program; - Become a subject matter expert in Dangerous Goods and advisor for stakeholders Key job responsibilities - Define standard operational processes applicable to EU Dangerous Goods, implement / support the implementation, maintain and align these operational processes across EU; - Continuous improvement: identify, analyze, develop, deploy and actively seek cross-functional coordination opportunities to improve processes, safety and customer experience; - Clear, precise, and regular communication with all stakeholders including ongoing project/program status reports as well as capturing requirements from various stakeholders; - Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program; - Become a subject matter expert in Dangerous Goods and advisor for stakeholders We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent - Experience handling confidential information PREFERRED QUALIFICATIONS - Professional auditing qualification, or similar risk or compliance credentials - Experience with SQL and Excel - Experience in program requirements definition, together with data and metrics leveraging to drive improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Are you currently working in retail or hospitality and looking to transfer those skills into an office position? Would you like to join a business that provide full training and an excellent progression plan? Are you passionate about delivering the best possible customer journey? Then this could be the role for you! Client Details Are you currently working in retail or hospitality and looking to transfer those skills into an office position? Would you like to join a business that provide full training and an excellent progression plan? Are you passionate about delivering the best possible customer journey? Then this could be the role for you! Description As a Customer Service Advisor you will be working for a reputable law firm within a regulated environment handling a high volume of calls and ensuring the best level of customer service at all times. You will be managing your own caseload of customers making sure service level agreements are exceeded and the process is as smooth and efficient as possible. Profile Previous customer service experience this could be from a range of backgrounds An excellent telephone manner Able to handle high volumes of work Extremely customer centric A good team player Job Offer Salary up to 24500 dependant on experience+ reputable law firm in Leeds+ full training provided+ excellent progression and development+ significantly growing business+ excellent transport links+ no shift patterns or weekends+ superb offices and environment+ brilliant on site facilities+ great team and culture+ immediate interview
Apr 19, 2024
Full time
Are you currently working in retail or hospitality and looking to transfer those skills into an office position? Would you like to join a business that provide full training and an excellent progression plan? Are you passionate about delivering the best possible customer journey? Then this could be the role for you! Client Details Are you currently working in retail or hospitality and looking to transfer those skills into an office position? Would you like to join a business that provide full training and an excellent progression plan? Are you passionate about delivering the best possible customer journey? Then this could be the role for you! Description As a Customer Service Advisor you will be working for a reputable law firm within a regulated environment handling a high volume of calls and ensuring the best level of customer service at all times. You will be managing your own caseload of customers making sure service level agreements are exceeded and the process is as smooth and efficient as possible. Profile Previous customer service experience this could be from a range of backgrounds An excellent telephone manner Able to handle high volumes of work Extremely customer centric A good team player Job Offer Salary up to 24500 dependant on experience+ reputable law firm in Leeds+ full training provided+ excellent progression and development+ significantly growing business+ excellent transport links+ no shift patterns or weekends+ superb offices and environment+ brilliant on site facilities+ great team and culture+ immediate interview
You might have thought that as Technology Partner of the Year 2023 our software team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and to help us to manage our exciting upcoming projects. Are you ready for your next mission? If so, we d love to hear from you Role Info: Senior Project Manager Remote Working with Occasional Travel to Ellesmere Port Office-Based Minimum as Required Competitive Market Salary Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with ability to work flexible hours. Operational Hours 8am 7pm. Reporting to: Professional Services Director Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Software Project Delivery, Team Leadership, Project Management, Stakeholder Management, Problem Solving, Risk Management. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience overseeing Software Implementation Projects? We are looking for a passionate and experienced senior project manager to oversee end-to-end software implementations and ensure the successful delivery of complex projects within predefined budgetary, timeline, and quality parameters while fostering strong collaboration with customer stakeholders. Additionally, this role entails continuous improvement efforts to enhance project delivery processes and outcomes, ultimately aiming to deliver high-quality software solutions that meet or exceed customer requirements and expectations. Where you ll add value: + Developing detailed project plans + Create and manage project budgets + Defining project scope, objectives, and deliverables in collaboration with stakeholders + Identifying project resource requirements + Developing project schedules and timelines + Identifying potential risks and issues that may impact project delivery + Acting as the primary point of contact for customer and internal stakeholders + Implementing quality assurance processes to ensure that deliverables meet the required standards + Facilitating the management of change requests + Identifying and resolving issues and conflicts that arise during the project + Providing leadership and direction to project team members About you: + Proven track record of successfully managing end-to-end software implementation projects + Prior experience interacting with customers and managing client relationships + Hold a Project Management Certification such as PMP (Project Management Professional), PRINCE2, or Agile certifications (e.g., Certified ScrumMaster) is beneficial but not essential + Excellent demonstrated leadership skills + Strong analytical and problem-solving skills + Proficiency in assessing and mitigating project risks What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 19, 2024
Full time
You might have thought that as Technology Partner of the Year 2023 our software team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and to help us to manage our exciting upcoming projects. Are you ready for your next mission? If so, we d love to hear from you Role Info: Senior Project Manager Remote Working with Occasional Travel to Ellesmere Port Office-Based Minimum as Required Competitive Market Salary Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with ability to work flexible hours. Operational Hours 8am 7pm. Reporting to: Professional Services Director Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Software Project Delivery, Team Leadership, Project Management, Stakeholder Management, Problem Solving, Risk Management. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience overseeing Software Implementation Projects? We are looking for a passionate and experienced senior project manager to oversee end-to-end software implementations and ensure the successful delivery of complex projects within predefined budgetary, timeline, and quality parameters while fostering strong collaboration with customer stakeholders. Additionally, this role entails continuous improvement efforts to enhance project delivery processes and outcomes, ultimately aiming to deliver high-quality software solutions that meet or exceed customer requirements and expectations. Where you ll add value: + Developing detailed project plans + Create and manage project budgets + Defining project scope, objectives, and deliverables in collaboration with stakeholders + Identifying project resource requirements + Developing project schedules and timelines + Identifying potential risks and issues that may impact project delivery + Acting as the primary point of contact for customer and internal stakeholders + Implementing quality assurance processes to ensure that deliverables meet the required standards + Facilitating the management of change requests + Identifying and resolving issues and conflicts that arise during the project + Providing leadership and direction to project team members About you: + Proven track record of successfully managing end-to-end software implementation projects + Prior experience interacting with customers and managing client relationships + Hold a Project Management Certification such as PMP (Project Management Professional), PRINCE2, or Agile certifications (e.g., Certified ScrumMaster) is beneficial but not essential + Excellent demonstrated leadership skills + Strong analytical and problem-solving skills + Proficiency in assessing and mitigating project risks What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
You might have thought that as Technology Partner of the Year 2023 our software team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and to help us to manage our exciting upcoming projects. Are you ready for your next mission? If so, we d love to hear from you Role Info: Senior Project Manager Remote Working with Occasional Travel to Ellesmere Port Office-Based Minimum as Required Competitive Market Salary Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with ability to work flexible hours. Operational Hours 8am 7pm. Reporting to: Professional Services Director Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Software Project Delivery, Team Leadership, Project Management, Stakeholder Management, Problem Solving, Risk Management. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience overseeing Software Implementation Projects? We are looking for a passionate and experienced senior project manager to oversee end-to-end software implementations and ensure the successful delivery of complex projects within predefined budgetary, timeline, and quality parameters while fostering strong collaboration with customer stakeholders. Additionally, this role entails continuous improvement efforts to enhance project delivery processes and outcomes, ultimately aiming to deliver high-quality software solutions that meet or exceed customer requirements and expectations. Where you ll add value: + Developing detailed project plans + Create and manage project budgets + Defining project scope, objectives, and deliverables in collaboration with stakeholders + Identifying project resource requirements + Developing project schedules and timelines + Identifying potential risks and issues that may impact project delivery + Acting as the primary point of contact for customer and internal stakeholders + Implementing quality assurance processes to ensure that deliverables meet the required standards + Facilitating the management of change requests + Identifying and resolving issues and conflicts that arise during the project + Providing leadership and direction to project team members About you: + Proven track record of successfully managing end-to-end software implementation projects + Prior experience interacting with customers and managing client relationships + Hold a Project Management Certification such as PMP (Project Management Professional), PRINCE2, or Agile certifications (e.g., Certified ScrumMaster) is beneficial but not essential + Excellent demonstrated leadership skills + Strong analytical and problem-solving skills + Proficiency in assessing and mitigating project risks What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 19, 2024
Full time
You might have thought that as Technology Partner of the Year 2023 our software team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and to help us to manage our exciting upcoming projects. Are you ready for your next mission? If so, we d love to hear from you Role Info: Senior Project Manager Remote Working with Occasional Travel to Ellesmere Port Office-Based Minimum as Required Competitive Market Salary Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with ability to work flexible hours. Operational Hours 8am 7pm. Reporting to: Professional Services Director Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Software Project Delivery, Team Leadership, Project Management, Stakeholder Management, Problem Solving, Risk Management. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience overseeing Software Implementation Projects? We are looking for a passionate and experienced senior project manager to oversee end-to-end software implementations and ensure the successful delivery of complex projects within predefined budgetary, timeline, and quality parameters while fostering strong collaboration with customer stakeholders. Additionally, this role entails continuous improvement efforts to enhance project delivery processes and outcomes, ultimately aiming to deliver high-quality software solutions that meet or exceed customer requirements and expectations. Where you ll add value: + Developing detailed project plans + Create and manage project budgets + Defining project scope, objectives, and deliverables in collaboration with stakeholders + Identifying project resource requirements + Developing project schedules and timelines + Identifying potential risks and issues that may impact project delivery + Acting as the primary point of contact for customer and internal stakeholders + Implementing quality assurance processes to ensure that deliverables meet the required standards + Facilitating the management of change requests + Identifying and resolving issues and conflicts that arise during the project + Providing leadership and direction to project team members About you: + Proven track record of successfully managing end-to-end software implementation projects + Prior experience interacting with customers and managing client relationships + Hold a Project Management Certification such as PMP (Project Management Professional), PRINCE2, or Agile certifications (e.g., Certified ScrumMaster) is beneficial but not essential + Excellent demonstrated leadership skills + Strong analytical and problem-solving skills + Proficiency in assessing and mitigating project risks What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
SThree are delighted to announce a wonderful new opportunity for a HR Advisor to join our brilliant team. The HR Advisor will be responsible for delivering high quality first line HR advice and guidance to team members and managers on HR best practice, policy and people related matters, demonstrating a customer and people focused attitude and a right first time approach. Support Senior HRBPs and HR Director with the delivery of projects and initiatives aligned to the RoE People Plan. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone. What are the day-to-day tasks? Provide an excellent level of support to managers with issues and concerns relating to performance management, wellbeing, grievances and disciplinary matters, seeing cases through to successful resolution. Coach, guide and advise managers as appropriate and attend disciplinary or grievance meetings where required. Proactively manage and prioritise caseload effectively. Provide prompt and efficient high quality advice and guidance on a wide range of first line queries, from team members and managers, in line with company policy, agreed ways of working and HR and People Management best practice. Signpost queries to relevant colleagues, escalating any issues or concerns to appropriate stakeholders, using your HR acumen to manage things independently when necessary. Proactively share trends with the relevant Senior HRBP. Provide support to the Senior HRBPs and HR Director when required to support business needs. Work closely with other HR Advisors to ensure consistent policy application across the region Build effective relationships with the broader People team and the relevant operational colleagues in Glasgow to support seamless service delivery in region Provide reporting and analysis of ER cases, both formal and informal, flagging trends and offering solutions. Maintain ER tracker, ensuring case work is logged in a timely manner and tracked through to closure/completion. Support the development, review and implementation of HR policies and procedures in line with company and local legislation requirements. Maintain confidentiality and drive compliance as required. Drive self-development, continuously maintaining and updating own knowledge of HR issues Support Senior HRBPs and HR Director with specific project related activity aligned to the RoE people plan. Experience Proven experience of providing outstanding first line HR advice in a fast paced organisation and building credible working relationships with customers across multiple sites. Able to demonstrate strong competence and the confidence to challenge others when needed, acting in accordance with SThree's core values and standards of behaviour Experienced in and a level of comfort with working independently and remotely. Solid experience of participation and effective delivery of HR projects. Previous experience in professional services and a centre of excellence environment would be ideal but not essential. Skills & Knowledge Excellent interpersonal skills and the ability to establish and maintain strong working relationships whilst working remotely. Strong organisational skills and ability to effectively manage multiple priorities. Up to date knowledge of UK employment law and HR best practice. Sound knowledge of Microsoft suite (Word, Excel, PowerPoint, Outlook). CIPD accreditation desirable, but not essential. Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 19, 2024
Full time
SThree are delighted to announce a wonderful new opportunity for a HR Advisor to join our brilliant team. The HR Advisor will be responsible for delivering high quality first line HR advice and guidance to team members and managers on HR best practice, policy and people related matters, demonstrating a customer and people focused attitude and a right first time approach. Support Senior HRBPs and HR Director with the delivery of projects and initiatives aligned to the RoE People Plan. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone. What are the day-to-day tasks? Provide an excellent level of support to managers with issues and concerns relating to performance management, wellbeing, grievances and disciplinary matters, seeing cases through to successful resolution. Coach, guide and advise managers as appropriate and attend disciplinary or grievance meetings where required. Proactively manage and prioritise caseload effectively. Provide prompt and efficient high quality advice and guidance on a wide range of first line queries, from team members and managers, in line with company policy, agreed ways of working and HR and People Management best practice. Signpost queries to relevant colleagues, escalating any issues or concerns to appropriate stakeholders, using your HR acumen to manage things independently when necessary. Proactively share trends with the relevant Senior HRBP. Provide support to the Senior HRBPs and HR Director when required to support business needs. Work closely with other HR Advisors to ensure consistent policy application across the region Build effective relationships with the broader People team and the relevant operational colleagues in Glasgow to support seamless service delivery in region Provide reporting and analysis of ER cases, both formal and informal, flagging trends and offering solutions. Maintain ER tracker, ensuring case work is logged in a timely manner and tracked through to closure/completion. Support the development, review and implementation of HR policies and procedures in line with company and local legislation requirements. Maintain confidentiality and drive compliance as required. Drive self-development, continuously maintaining and updating own knowledge of HR issues Support Senior HRBPs and HR Director with specific project related activity aligned to the RoE people plan. Experience Proven experience of providing outstanding first line HR advice in a fast paced organisation and building credible working relationships with customers across multiple sites. Able to demonstrate strong competence and the confidence to challenge others when needed, acting in accordance with SThree's core values and standards of behaviour Experienced in and a level of comfort with working independently and remotely. Solid experience of participation and effective delivery of HR projects. Previous experience in professional services and a centre of excellence environment would be ideal but not essential. Skills & Knowledge Excellent interpersonal skills and the ability to establish and maintain strong working relationships whilst working remotely. Strong organisational skills and ability to effectively manage multiple priorities. Up to date knowledge of UK employment law and HR best practice. Sound knowledge of Microsoft suite (Word, Excel, PowerPoint, Outlook). CIPD accreditation desirable, but not essential. Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
As a Retail Sales Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range click apply for full job details
Apr 19, 2024
Full time
As a Retail Sales Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range click apply for full job details
This position is a job share working two days per week on a Monday & Tuesday At American Golf, we're passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts. As a People Advisor, you'll be at the forefront of handling diverse People-related matters, ensuring quick and effective resolutions in line with legal requirements and company procedures. Your expertise will be key to maintaining a positive and compliant workplace environment. Key Responsibilities: Act as the primary contact for People-related inquiries, ensuring timely and effective resolutions. Champion compliance with legislation, company procedures, and organizational values. Handle various employee relation matters, including disciplinary issues, grievances, and performance management. Cultivate a coaching culture with line managers, enlightening them on company policies and employee relations processes. Collaborate closely with investigating managers to ensure seamless alignment with company procedures. Support the People Business Partner with complex matters such as TUPE, Redundancy, and other employee relation projects. Proactively manage medical questionnaire responses, prioritizing the well-being of our valued employees. Contribute to project work, aligning with the objectives of our dynamic People strategy. The Candidate: HR Expertise: CIPD qualified with a strong foundation in HR, staying abreast of industry best practices. People and ER Proficiency: Proven experience in a generalist People or ER role, providing adept advice and coaching to senior management. Adaptability: Experienced in fast-paced, multi-site environments. Effective Communication: Exceptional communicator, influencing change across all organizational levels. Legal Acumen: Solid knowledge of employment law, ensuring compliance and informed decision-making. Commercial Insight: Pragmatic and commercially astute, translating People strategies into actionable solutions. Organisational Mastery: Outstanding organizational skills, adept at effective time management in dynamic settings. If you are ready to be the heartbeat of our people-centric service and contribute to a thriving workplace, we invite you to apply. Join American Golf in shaping a positive and vibrant work environment.
Apr 19, 2024
Full time
This position is a job share working two days per week on a Monday & Tuesday At American Golf, we're passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts. As a People Advisor, you'll be at the forefront of handling diverse People-related matters, ensuring quick and effective resolutions in line with legal requirements and company procedures. Your expertise will be key to maintaining a positive and compliant workplace environment. Key Responsibilities: Act as the primary contact for People-related inquiries, ensuring timely and effective resolutions. Champion compliance with legislation, company procedures, and organizational values. Handle various employee relation matters, including disciplinary issues, grievances, and performance management. Cultivate a coaching culture with line managers, enlightening them on company policies and employee relations processes. Collaborate closely with investigating managers to ensure seamless alignment with company procedures. Support the People Business Partner with complex matters such as TUPE, Redundancy, and other employee relation projects. Proactively manage medical questionnaire responses, prioritizing the well-being of our valued employees. Contribute to project work, aligning with the objectives of our dynamic People strategy. The Candidate: HR Expertise: CIPD qualified with a strong foundation in HR, staying abreast of industry best practices. People and ER Proficiency: Proven experience in a generalist People or ER role, providing adept advice and coaching to senior management. Adaptability: Experienced in fast-paced, multi-site environments. Effective Communication: Exceptional communicator, influencing change across all organizational levels. Legal Acumen: Solid knowledge of employment law, ensuring compliance and informed decision-making. Commercial Insight: Pragmatic and commercially astute, translating People strategies into actionable solutions. Organisational Mastery: Outstanding organizational skills, adept at effective time management in dynamic settings. If you are ready to be the heartbeat of our people-centric service and contribute to a thriving workplace, we invite you to apply. Join American Golf in shaping a positive and vibrant work environment.
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion. What you'll be doing day to day. Listen to our customers, it's the first step to providing a great experience and we love how passionate our customers are about our brand. Put our customers at ease. You'll get to know our fantastic products, recommending items that they hadn't considered. You're really personable approach will keep our customers coming back. Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of. Inspire the in-store team with your really personable customer care, helping them any way you can. How will you do it? Make our customers feel really good - it's more than just answering their questions, it's about giving our customers a really great experience. Even if it's just offering them a basket when you notice their hands are full. You'll let them know you're here to help - it's the little things that make a real difference. Get to know our in-store promotions and schemes, and promote them - the more info we can give our customers the better. Know our customers, find more about them, what they like and what they don't - it can make such a difference to the way we do things. What you'll need to have. We're looking for really great people, with a friendly personality. It's all about working together as one great team - after all it's our people that are at the heart of our business. It would be great if you had experience of dealing with customers. But it isn't just about experience, it's personality that really counts, we're interested in seeing a bit more, the real you - and that makes us all feel good. Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days) Boots Retirement Savings Plan pension scheme Discretionary annual bonus scheme Enhanced Maternity / Paternity / Adoption leave pay £100 gift card for colleagues expecting/adopting a baby Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only) Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare) Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only) Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.
Apr 19, 2024
Full time
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion. What you'll be doing day to day. Listen to our customers, it's the first step to providing a great experience and we love how passionate our customers are about our brand. Put our customers at ease. You'll get to know our fantastic products, recommending items that they hadn't considered. You're really personable approach will keep our customers coming back. Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of. Inspire the in-store team with your really personable customer care, helping them any way you can. How will you do it? Make our customers feel really good - it's more than just answering their questions, it's about giving our customers a really great experience. Even if it's just offering them a basket when you notice their hands are full. You'll let them know you're here to help - it's the little things that make a real difference. Get to know our in-store promotions and schemes, and promote them - the more info we can give our customers the better. Know our customers, find more about them, what they like and what they don't - it can make such a difference to the way we do things. What you'll need to have. We're looking for really great people, with a friendly personality. It's all about working together as one great team - after all it's our people that are at the heart of our business. It would be great if you had experience of dealing with customers. But it isn't just about experience, it's personality that really counts, we're interested in seeing a bit more, the real you - and that makes us all feel good. Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days) Boots Retirement Savings Plan pension scheme Discretionary annual bonus scheme Enhanced Maternity / Paternity / Adoption leave pay £100 gift card for colleagues expecting/adopting a baby Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only) Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare) Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only) Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.
Head of Cyber and Information Security This position will be a hybrid role based out of London. Description Purpose of Role: The Head of Cyber & Information Security forms part of the senior leadership team within the Security function reporting directly to the Chief Security Officer (CSO) You will act as a trusted advisor to the CSO and C-Suite stakeholders across the UK and work with them to ensure the business is secure and compliant with the policies, standards and regulations set out in the Security Operating Model This is a highly operational and highly visible leadership role, as you will take overall charge of the UK's Cyber Defence and Security Operations teams. You will also have overall responsibility for Security Governance, Risk & Compliance and lead the Business Continuity and Crisis Management teams, working across the whole of the business to ensure we are resilient and prepared should business interruption occur. Team Description: We work in a heavily regulated environment and must secure one of the most visited websites in the UK, a very large retail channel and numerous back-office systems spread across both on premise datacenters and the Cloud. The Security function is comprised of 3 Team Groups Enterprise Security Security Architecture Security Design Engineering Security Consultancy Security Testing Cyber & Information Security Governance, Risk & Compliance Cyber Defence Security Operations Protective Security Physical Security Investigations Intelligence The Cyber & Information Security team form a key pillar in our security operating model - you will be responsible for leading the activities of the Cyber and Information security team, and you will be expected to get deeply involved in ensuring our key suppliers operate to the same high security standards we demand of ourselves. Key Accountabilities or Duties: Manage, develop & Lead the Cyber & Information Security teams Be a member of the Security SLT Identify, measure, control and report on security risks within information systems Accountable for the creation and upkeep of our documented security standards, policies, processes Manage the budget of the Cyber & Information Security Cost Centre Co-create the security strategy Manage operational teams that protect, defend and respond to threats Anticipate, influence and assist the organization to assess and rapidly adjust to changing threat conditions and trends both internally and externally Establish and maintain relationships with industry peers, other Group operating companies and external security organisations, working with Specialist consultants where appropriate Implement KPIs and metrics to measure our security performance and assess and track our exposure to risk Accountable for continuous improvement / maturity of our Cyber Defence team and ensuring our capabilities are operating at optimal levels to both identify threats and maintain effectiveness of the SOC Overall Accountability for overall leadership of the 24/7 SOC and the efficient response to Cyber attacks. Overall Accountability for Business Continuity and Crisis Management the UK Overall Accountability for ensuring we maintain or achieve certification to ISO22301/2700/27701/27002/PCI DSS/ WLA SCS2020 / NCSC CAF As part of the senior nature of this role, you'll be required to be available outside of normal office hours Skills & Experience: The successful individual will be one of the most important Information Security professional across the global organisation and will advise the most senior of our employees on Security Operations. As well as having the experience and influence to operate in this manner, you will have: At least five years' experience gained in a technically focussed security role Demonstrable experience of successful delivery in a technically focussed role Ability to articulate complex technical or sensitive issues to a wide audience is essential Experience of managing internet threats and risk mitigation Strong understanding of external and internal threat landscapes Broad experience of a wide range of security technologies and products Understanding of information security governance principles Ability to demonstrate an understanding of common security management principles (eg PCI-DSS) Bring the skills, experience and ability to adapt to be able to deliver any desired solution potentially using a wide variety of technologies that will help reduce security related risks Excellent communication skills Excellent judgement Line management experience Experienced in deploying security technology in a cloud environment. Cyber security incident management experience Desirable: Experience of working with AWS and Azure Working in a regulated environment
Apr 19, 2024
Full time
Head of Cyber and Information Security This position will be a hybrid role based out of London. Description Purpose of Role: The Head of Cyber & Information Security forms part of the senior leadership team within the Security function reporting directly to the Chief Security Officer (CSO) You will act as a trusted advisor to the CSO and C-Suite stakeholders across the UK and work with them to ensure the business is secure and compliant with the policies, standards and regulations set out in the Security Operating Model This is a highly operational and highly visible leadership role, as you will take overall charge of the UK's Cyber Defence and Security Operations teams. You will also have overall responsibility for Security Governance, Risk & Compliance and lead the Business Continuity and Crisis Management teams, working across the whole of the business to ensure we are resilient and prepared should business interruption occur. Team Description: We work in a heavily regulated environment and must secure one of the most visited websites in the UK, a very large retail channel and numerous back-office systems spread across both on premise datacenters and the Cloud. The Security function is comprised of 3 Team Groups Enterprise Security Security Architecture Security Design Engineering Security Consultancy Security Testing Cyber & Information Security Governance, Risk & Compliance Cyber Defence Security Operations Protective Security Physical Security Investigations Intelligence The Cyber & Information Security team form a key pillar in our security operating model - you will be responsible for leading the activities of the Cyber and Information security team, and you will be expected to get deeply involved in ensuring our key suppliers operate to the same high security standards we demand of ourselves. Key Accountabilities or Duties: Manage, develop & Lead the Cyber & Information Security teams Be a member of the Security SLT Identify, measure, control and report on security risks within information systems Accountable for the creation and upkeep of our documented security standards, policies, processes Manage the budget of the Cyber & Information Security Cost Centre Co-create the security strategy Manage operational teams that protect, defend and respond to threats Anticipate, influence and assist the organization to assess and rapidly adjust to changing threat conditions and trends both internally and externally Establish and maintain relationships with industry peers, other Group operating companies and external security organisations, working with Specialist consultants where appropriate Implement KPIs and metrics to measure our security performance and assess and track our exposure to risk Accountable for continuous improvement / maturity of our Cyber Defence team and ensuring our capabilities are operating at optimal levels to both identify threats and maintain effectiveness of the SOC Overall Accountability for overall leadership of the 24/7 SOC and the efficient response to Cyber attacks. Overall Accountability for Business Continuity and Crisis Management the UK Overall Accountability for ensuring we maintain or achieve certification to ISO22301/2700/27701/27002/PCI DSS/ WLA SCS2020 / NCSC CAF As part of the senior nature of this role, you'll be required to be available outside of normal office hours Skills & Experience: The successful individual will be one of the most important Information Security professional across the global organisation and will advise the most senior of our employees on Security Operations. As well as having the experience and influence to operate in this manner, you will have: At least five years' experience gained in a technically focussed security role Demonstrable experience of successful delivery in a technically focussed role Ability to articulate complex technical or sensitive issues to a wide audience is essential Experience of managing internet threats and risk mitigation Strong understanding of external and internal threat landscapes Broad experience of a wide range of security technologies and products Understanding of information security governance principles Ability to demonstrate an understanding of common security management principles (eg PCI-DSS) Bring the skills, experience and ability to adapt to be able to deliver any desired solution potentially using a wide variety of technologies that will help reduce security related risks Excellent communication skills Excellent judgement Line management experience Experienced in deploying security technology in a cloud environment. Cyber security incident management experience Desirable: Experience of working with AWS and Azure Working in a regulated environment
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 12 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Apr 19, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 12 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Do you enjoy creating energy and excitement around a product and turning visitors into loyal customers? An exciting opportunity has arisen for a motivated Vehicle Sales / Customer Experience Advisor to work in our vibrant dealership. We love diversity and welcome applications from Sales, Retail, Hospitality & Customer Service backgrounds click apply for full job details
Apr 18, 2024
Full time
Do you enjoy creating energy and excitement around a product and turning visitors into loyal customers? An exciting opportunity has arisen for a motivated Vehicle Sales / Customer Experience Advisor to work in our vibrant dealership. We love diversity and welcome applications from Sales, Retail, Hospitality & Customer Service backgrounds click apply for full job details
We are seeking a proactive and solutions-oriented ER Advisor to join our client, a provider within Early Years education. The ER Advisor will play a crucial role in managing Employee Relations matters across their multiple sites, collaborating with the wider People Team to ensure effective communication with employees within an open and supportive culture. This is a hybrid role with four days working remotely and one day based at their Central London offices. Acting as a trusted advisor to senior management on complex ER matters you will provide expert guidance and recommendations. You will also conduct training sessions for line managers on best practices for conducting investigations, disciplinary procedures, and fostering a culture of self-sufficiency among managers. You will develop and implement ER policies and procedures in alignment with company values and legal requirements; in addition to the revision of people policies, procedures and written communications to generate positive outcomes in the future. As manager of the ER tracker system, you will accurately document and monitor employee relations cases in conjunction with the wider people team and analyse employee feedback on a regular basis. The ideal candidates will have: Previous experience within an ER role Strong knowledge of HR procedures and Employment law Experience in managing ER cases and conducting investigations. Solid HRIS/ER tracker system knowledge Exceptional written and verbal communication skills Ability to remain calm in fast paced environment. Strong negotiation skills and ability to influence multilevel stakeholders. The salary for this role is paying up to £40,000 plus benefits including pension, 25 days holiday + bank holidays and annual wellness day, 50% childcare discount, retail discount scheme, L&D support, Employee Assistance Programme
Apr 18, 2024
Full time
We are seeking a proactive and solutions-oriented ER Advisor to join our client, a provider within Early Years education. The ER Advisor will play a crucial role in managing Employee Relations matters across their multiple sites, collaborating with the wider People Team to ensure effective communication with employees within an open and supportive culture. This is a hybrid role with four days working remotely and one day based at their Central London offices. Acting as a trusted advisor to senior management on complex ER matters you will provide expert guidance and recommendations. You will also conduct training sessions for line managers on best practices for conducting investigations, disciplinary procedures, and fostering a culture of self-sufficiency among managers. You will develop and implement ER policies and procedures in alignment with company values and legal requirements; in addition to the revision of people policies, procedures and written communications to generate positive outcomes in the future. As manager of the ER tracker system, you will accurately document and monitor employee relations cases in conjunction with the wider people team and analyse employee feedback on a regular basis. The ideal candidates will have: Previous experience within an ER role Strong knowledge of HR procedures and Employment law Experience in managing ER cases and conducting investigations. Solid HRIS/ER tracker system knowledge Exceptional written and verbal communication skills Ability to remain calm in fast paced environment. Strong negotiation skills and ability to influence multilevel stakeholders. The salary for this role is paying up to £40,000 plus benefits including pension, 25 days holiday + bank holidays and annual wellness day, 50% childcare discount, retail discount scheme, L&D support, Employee Assistance Programme
Who We Are: IMG is a global leader in sports, fashion, events and media. The company manages some of the world's greatest athletes and fashion icons; owns and operates hundreds of live events annually; and is a leading independent producer and distributor of sports and entertainment media. IMG also specializes in licensing, sports training and league development. IMG is a subsidiary of Endeavor, a global sports and entertainment company.Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. What You'll Do: The candidate will be required to handle their own workload whilst working with the lawyers as and when required. As such, the role is suitable for candidates who are flexible, seek responsibility, are team players and have a positive attitude. Working to support the IMG Licensing division, this position will be required to handle their own caseload whilst assisting other lawyers within the IMG Licensing legal team as and when required. As such, the role is looking for candidates who seek responsibility, are team players and have a positive attitude. Experience in assisting with the structuring, drafting and negotiating of commercial licensing contracts (such as product licensing, retail, events and intellectual property licensing agreements) is required, and experience in the media and entertainment industry in EMEA is preferred. This position is located at IMG Licensing office in Central London. You Have These: Qualified solicitor in UK or other common jurisdiction 3-5 years PQE Previous intellectual property licensing and other commercial contracts experience is essential. Previous experience in the media, sports and entertainment industry is preferred. Meticulous attention to detail. Ability to problem solve, anticipated and actual, and think independently. Ability to prioritise a varied and heavy workload with the ability to plan ahead. Able to work to deadlines with efficiency and accuracy. Able to communicate clearly and concisely with clients, outside counsel, and opposing counsel, of all levels, both internally and externally. Ability to take responsibility and show initiative. Team-orientated and focused. Develop rapport with immediate and wider colleagues. Be disciplined, hard-working and committed. Exercise judgement and common sense. Have the ability to take ownership and responsibility for projects. We'd Love If You Also Have These: French, Spanish or Italian would be desirable, but not essential. Working Conditions: Permanent, London, City Road, EC1V Working hours are: 35 hours per week Working days are: Mon-Fri Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week. We see immeasurable value internally and throughout the core of the businesses we support. Endeavor unites and brings people together in our love of sport, culture, and entertainment. Weunderstand this can only be accomplished when we lead with a lens of diversity,equity,andinclusionineverything we do. As a global companythatdrivesculture,westrive to reflect theworld'sdiversevoices.Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. About Us Endeavor (NYSE: EDR) is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through OpenBet. Endeavor is also the majority owner of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. Diversity Statement for Endeavor Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. It means that we engage in anti-racism and allyship the way we do anything. Fiercely and Fearlessly. As a global company that drives culture we endeavor to reflect the world's diverse voices both internally and externally to ensure success in our mission.
Apr 18, 2024
Full time
Who We Are: IMG is a global leader in sports, fashion, events and media. The company manages some of the world's greatest athletes and fashion icons; owns and operates hundreds of live events annually; and is a leading independent producer and distributor of sports and entertainment media. IMG also specializes in licensing, sports training and league development. IMG is a subsidiary of Endeavor, a global sports and entertainment company.Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. What You'll Do: The candidate will be required to handle their own workload whilst working with the lawyers as and when required. As such, the role is suitable for candidates who are flexible, seek responsibility, are team players and have a positive attitude. Working to support the IMG Licensing division, this position will be required to handle their own caseload whilst assisting other lawyers within the IMG Licensing legal team as and when required. As such, the role is looking for candidates who seek responsibility, are team players and have a positive attitude. Experience in assisting with the structuring, drafting and negotiating of commercial licensing contracts (such as product licensing, retail, events and intellectual property licensing agreements) is required, and experience in the media and entertainment industry in EMEA is preferred. This position is located at IMG Licensing office in Central London. You Have These: Qualified solicitor in UK or other common jurisdiction 3-5 years PQE Previous intellectual property licensing and other commercial contracts experience is essential. Previous experience in the media, sports and entertainment industry is preferred. Meticulous attention to detail. Ability to problem solve, anticipated and actual, and think independently. Ability to prioritise a varied and heavy workload with the ability to plan ahead. Able to work to deadlines with efficiency and accuracy. Able to communicate clearly and concisely with clients, outside counsel, and opposing counsel, of all levels, both internally and externally. Ability to take responsibility and show initiative. Team-orientated and focused. Develop rapport with immediate and wider colleagues. Be disciplined, hard-working and committed. Exercise judgement and common sense. Have the ability to take ownership and responsibility for projects. We'd Love If You Also Have These: French, Spanish or Italian would be desirable, but not essential. Working Conditions: Permanent, London, City Road, EC1V Working hours are: 35 hours per week Working days are: Mon-Fri Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week. We see immeasurable value internally and throughout the core of the businesses we support. Endeavor unites and brings people together in our love of sport, culture, and entertainment. Weunderstand this can only be accomplished when we lead with a lens of diversity,equity,andinclusionineverything we do. As a global companythatdrivesculture,westrive to reflect theworld'sdiversevoices.Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. About Us Endeavor (NYSE: EDR) is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through OpenBet. Endeavor is also the majority owner of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. Diversity Statement for Endeavor Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. It means that we engage in anti-racism and allyship the way we do anything. Fiercely and Fearlessly. As a global company that drives culture we endeavor to reflect the world's diverse voices both internally and externally to ensure success in our mission.
The hourly rate for this role is £11.44 and up to £12.02 across selected location. The hourly rate will increase after 6 months in role. Our airport stores typically have an earliest shift start time of 3am and the latest shift end time of 11.30pm. To obtain an airside pass you will need to provide 5 years of references with any gaps in employment covered by character references. About the role You will work onsite and report into the Assistant or Store Manager and in the bustle of the airport where customers are rushing through to catch that flight it's important that we create a great shopping environment. Here's how you will do it: Working with our customers. There are so many different customers from those travelling on business, to those travelling long distance and you'll be there to help provide a great shopping experience. Working as a team. From helping with the delivery and putting products on to shelves, to being on the tills, no two days are the same. Working as a team, you will help to make sure that our stores are clean, tidy, and presentable and provide a store that we can be really proud of. Be an expert. You will know the products across your store meaning you can give great advice, showing your customers options they might not have considered before. What you'll need to have Full training is provided for this role, and we are looking for people who: Excel in a varied environment, working at pace Communicate and listen Enjoy working as part of a team, promoting a collaborative team dynamic Know that the little things make the biggest difference for customer interactions Desire to be a proud brand ambassador for Boots and help our customers find the best products for them It would be great if you also have Experience providing customer care and delivering great customer service but this is not essential. Our benefits Boots Retirement Savings Plan Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care about changing things for the better. You'll join a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, click here. What's next If your application is successful, the hiring manager will be in touch to arrange an in-store interview within the next 14 days. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Apr 18, 2024
Full time
The hourly rate for this role is £11.44 and up to £12.02 across selected location. The hourly rate will increase after 6 months in role. Our airport stores typically have an earliest shift start time of 3am and the latest shift end time of 11.30pm. To obtain an airside pass you will need to provide 5 years of references with any gaps in employment covered by character references. About the role You will work onsite and report into the Assistant or Store Manager and in the bustle of the airport where customers are rushing through to catch that flight it's important that we create a great shopping environment. Here's how you will do it: Working with our customers. There are so many different customers from those travelling on business, to those travelling long distance and you'll be there to help provide a great shopping experience. Working as a team. From helping with the delivery and putting products on to shelves, to being on the tills, no two days are the same. Working as a team, you will help to make sure that our stores are clean, tidy, and presentable and provide a store that we can be really proud of. Be an expert. You will know the products across your store meaning you can give great advice, showing your customers options they might not have considered before. What you'll need to have Full training is provided for this role, and we are looking for people who: Excel in a varied environment, working at pace Communicate and listen Enjoy working as part of a team, promoting a collaborative team dynamic Know that the little things make the biggest difference for customer interactions Desire to be a proud brand ambassador for Boots and help our customers find the best products for them It would be great if you also have Experience providing customer care and delivering great customer service but this is not essential. Our benefits Boots Retirement Savings Plan Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care about changing things for the better. You'll join a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, click here. What's next If your application is successful, the hiring manager will be in touch to arrange an in-store interview within the next 14 days. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion. What you'll be doing day to day. Listen to our customers, it's the first step to providing a great experience and we love how passionate our customers are about our brand. Put our customers at ease. You'll get to know our fantastic products, recommending items that they hadn't considered. You're really personable approach will keep our customers coming back. Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of. Inspire the in-store team with your really personable customer care, helping them any way you can. How will you do it? Make our customers feel really good - it's more than just answering their questions, it's about giving our customers a really great experience. Even if it's just offering them a basket when you notice their hands are full. You'll let them know you're here to help - it's the little things that make a real difference. Get to know our in-store promotions and schemes, and promote them - the more info we can give our customers the better. Know our customers, find more about them, what they like and what they don't - it can make such a difference to the way we do things. What you'll need to have. We're looking for really great people, with a friendly personality. It's all about working together as one great team - after all it's our people that are at the heart of our business. It would be great if you had experience of dealing with customers. But it isn't just about experience, it's personality that really counts, we're interested in seeing a bit more, the real you - and that makes us all feel good. Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days) Boots Retirement Savings Plan pension scheme Discretionary annual bonus scheme Enhanced Maternity / Paternity / Adoption leave pay £100 gift card for colleagues expecting/adopting a baby Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only) Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare) Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only) Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.
Apr 18, 2024
Full time
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion. What you'll be doing day to day. Listen to our customers, it's the first step to providing a great experience and we love how passionate our customers are about our brand. Put our customers at ease. You'll get to know our fantastic products, recommending items that they hadn't considered. You're really personable approach will keep our customers coming back. Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of. Inspire the in-store team with your really personable customer care, helping them any way you can. How will you do it? Make our customers feel really good - it's more than just answering their questions, it's about giving our customers a really great experience. Even if it's just offering them a basket when you notice their hands are full. You'll let them know you're here to help - it's the little things that make a real difference. Get to know our in-store promotions and schemes, and promote them - the more info we can give our customers the better. Know our customers, find more about them, what they like and what they don't - it can make such a difference to the way we do things. What you'll need to have. We're looking for really great people, with a friendly personality. It's all about working together as one great team - after all it's our people that are at the heart of our business. It would be great if you had experience of dealing with customers. But it isn't just about experience, it's personality that really counts, we're interested in seeing a bit more, the real you - and that makes us all feel good. Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days) Boots Retirement Savings Plan pension scheme Discretionary annual bonus scheme Enhanced Maternity / Paternity / Adoption leave pay £100 gift card for colleagues expecting/adopting a baby Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only) Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare) Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only) Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
Apr 18, 2024
Full time
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
Huntswood is looking for Customer Service Advisor with financial services experience to join a large campaign for a leading retail bank. If you have excellent customer service skills, great people skills and an understanding of general banking products, then we have a great role for you. Start Date: April 2024 Salary: £12 per hour plus performance bonus (£25, 398pa OTE) Location: Working from home - Must live commutable distance to Sunderland Working hours: 37.5 hours per week, 5 days per week 4 Week Rotational shift pattern between Monday to Friday, 8am - 8pm, 1 in 4 Saturdays! What Huntswood can offer: Comprehensive Training Generous staff discounts- access to our intranet with exclusive discounts from leading retailers Team Building activities Access to an online Well-being centre that has a variety of tools to nurture your overall health Offer & support with 1 Volunteering Day per year Refer a friend scheme (earn £600 for each person you refer) Mentorship program to grow and develop within the company What Huntswood is looking for: Proven experience in a Financial Service role preferably in a customer centric environment Excellent communication and people skills Goal-oriented with a drive to succeed in a customer centric environment Persistent and resilient attitude towards rejection and challenges Adaptability to quickly learn about new products and industries Ability to work under pressure and meet tight deadlines Suitable work space at home with strong broadband connection Familiarity with CRM software and complaints management tool Ability to work independently and as part of a team Able to work on a 4 week rotational shift pattern of Week 1 : 8am - 4pm - Monday to Friday Week 2 : 12pm - 8pm - Monday to Friday Week 3: 9am- 5pm - Monday to Friday Week 4 : 12pm-8pm - Monday - Wednesday, Friday and Saturday As a Banking Customer Service Advisor, you will be taking calls from customers to support them with general banking enquires. This could be anything from account balances, transaction history, account setup, and general account maintenance. You may also have to address customer concerns complaints and try to resolve these for the customers. Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now! 'It's not just about what we do, but the way we do it. And it's our values that make us special.' To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Apr 18, 2024
Full time
Huntswood is looking for Customer Service Advisor with financial services experience to join a large campaign for a leading retail bank. If you have excellent customer service skills, great people skills and an understanding of general banking products, then we have a great role for you. Start Date: April 2024 Salary: £12 per hour plus performance bonus (£25, 398pa OTE) Location: Working from home - Must live commutable distance to Sunderland Working hours: 37.5 hours per week, 5 days per week 4 Week Rotational shift pattern between Monday to Friday, 8am - 8pm, 1 in 4 Saturdays! What Huntswood can offer: Comprehensive Training Generous staff discounts- access to our intranet with exclusive discounts from leading retailers Team Building activities Access to an online Well-being centre that has a variety of tools to nurture your overall health Offer & support with 1 Volunteering Day per year Refer a friend scheme (earn £600 for each person you refer) Mentorship program to grow and develop within the company What Huntswood is looking for: Proven experience in a Financial Service role preferably in a customer centric environment Excellent communication and people skills Goal-oriented with a drive to succeed in a customer centric environment Persistent and resilient attitude towards rejection and challenges Adaptability to quickly learn about new products and industries Ability to work under pressure and meet tight deadlines Suitable work space at home with strong broadband connection Familiarity with CRM software and complaints management tool Ability to work independently and as part of a team Able to work on a 4 week rotational shift pattern of Week 1 : 8am - 4pm - Monday to Friday Week 2 : 12pm - 8pm - Monday to Friday Week 3: 9am- 5pm - Monday to Friday Week 4 : 12pm-8pm - Monday - Wednesday, Friday and Saturday As a Banking Customer Service Advisor, you will be taking calls from customers to support them with general banking enquires. This could be anything from account balances, transaction history, account setup, and general account maintenance. You may also have to address customer concerns complaints and try to resolve these for the customers. Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now! 'It's not just about what we do, but the way we do it. And it's our values that make us special.' To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
We are seeking an experienced HR Advisor to join our HR team at Company Shop Group (CGS), part of Biffa Group, to provide HR advice to key stakeholders including leaders, managers and supervisors across our Retail Superstores and Staff Shops. You will work closely with the HR Business Partner to support the implementation of business objectives in line with our Balanced Business Plan (strategy) Your core responsibilities To support the Head of HR and HR Business Partner in delivering the Retail People Plans in line with the business strategy. Provide professional and responsive HR advice and support on all employee relations including disciplinary & grievance, performance capability, ill health capability, bullying and harassment and absence management. Support on wider HR Projects including stakeholder training, HR policies and initiatives. Work with the HR Business Partner to enhance organisational success. i.e., increase engagement, reduce attrition, increase retention and reduce absence. Develop and coach line managers to ensure effective people management, mitigating risks associated with ER activities. Support the regional management teams in the implementation of key employee relations projects and activities. Embed HR policies and practices. Support the wider HR Team on delivering the diversity and inclusion agenda, as well as wellbeing initiatives. About us Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn. Requirements Minimum Level 3 CIPD qualified. An experienced HR Advisor with strong generalist HR experience, including complex case work. Experience working in a fast paced, high-volume environment (ideally within retail) Exceptional interpersonal and communication skills. Ability to work on own initiative Strong attention to detail, particularly when writing complex case letters and reports Strong problem-solving skills and strategic mindset. In-depth knowledge of HR best practices and employment legislation. Confident and resilient with the ability to influence and challenge stakeholders at all levels To be flexible and adaptable to support the needs of the business Ability to effectively plan, organise and manage own workload whilst working to strict deadlines A desire to continually focus on your own continued professional development Ability to work with the highest levels of discretion Benefits Personal Development including CIPD Professional Qualifications and/or Apprenticeships. Free membership to Company Shop for you and 10 x nominees, providing you with heavily discounted products including groceries. Discount on thousands of retailers through Perkbox. Eligible for Costco membership, Cycle 2 Work Scheme and UK Fuel Card discounts. Free access to our Employee Assistance Programme, Grocery Aid Freshly cooked breakfast, lunch and dinner available from our staff kitchen at heavily discounted prices. Life Assurance benefit and contributory pension scheme. Free on-site Parking. Competitive salary with details available upon application Company car Location and Hours: 40 Hour Contract Monday to Friday Requirement to travel to our Retail Superstores and Staff Shops across the UK at least 3 days a week. Flexibility to work from home.
Apr 18, 2024
Full time
We are seeking an experienced HR Advisor to join our HR team at Company Shop Group (CGS), part of Biffa Group, to provide HR advice to key stakeholders including leaders, managers and supervisors across our Retail Superstores and Staff Shops. You will work closely with the HR Business Partner to support the implementation of business objectives in line with our Balanced Business Plan (strategy) Your core responsibilities To support the Head of HR and HR Business Partner in delivering the Retail People Plans in line with the business strategy. Provide professional and responsive HR advice and support on all employee relations including disciplinary & grievance, performance capability, ill health capability, bullying and harassment and absence management. Support on wider HR Projects including stakeholder training, HR policies and initiatives. Work with the HR Business Partner to enhance organisational success. i.e., increase engagement, reduce attrition, increase retention and reduce absence. Develop and coach line managers to ensure effective people management, mitigating risks associated with ER activities. Support the regional management teams in the implementation of key employee relations projects and activities. Embed HR policies and practices. Support the wider HR Team on delivering the diversity and inclusion agenda, as well as wellbeing initiatives. About us Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn. Requirements Minimum Level 3 CIPD qualified. An experienced HR Advisor with strong generalist HR experience, including complex case work. Experience working in a fast paced, high-volume environment (ideally within retail) Exceptional interpersonal and communication skills. Ability to work on own initiative Strong attention to detail, particularly when writing complex case letters and reports Strong problem-solving skills and strategic mindset. In-depth knowledge of HR best practices and employment legislation. Confident and resilient with the ability to influence and challenge stakeholders at all levels To be flexible and adaptable to support the needs of the business Ability to effectively plan, organise and manage own workload whilst working to strict deadlines A desire to continually focus on your own continued professional development Ability to work with the highest levels of discretion Benefits Personal Development including CIPD Professional Qualifications and/or Apprenticeships. Free membership to Company Shop for you and 10 x nominees, providing you with heavily discounted products including groceries. Discount on thousands of retailers through Perkbox. Eligible for Costco membership, Cycle 2 Work Scheme and UK Fuel Card discounts. Free access to our Employee Assistance Programme, Grocery Aid Freshly cooked breakfast, lunch and dinner available from our staff kitchen at heavily discounted prices. Life Assurance benefit and contributory pension scheme. Free on-site Parking. Competitive salary with details available upon application Company car Location and Hours: 40 Hour Contract Monday to Friday Requirement to travel to our Retail Superstores and Staff Shops across the UK at least 3 days a week. Flexibility to work from home.
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion. What you'll be doing day to day. Listen to our customers, it's the first step to providing a great experience and we love how passionate our customers are about our brand. Put our customers at ease. You'll get to know our fantastic products, recommending items that they hadn't considered. You're really personable approach will keep our customers coming back. Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of. Inspire the in-store team with your really personable customer care, helping them any way you can. How will you do it? Make our customers feel really good - it's more than just answering their questions, it's about giving our customers a really great experience. Even if it's just offering them a basket when you notice their hands are full. You'll let them know you're here to help - it's the little things that make a real difference. Get to know our in-store promotions and schemes, and promote them - the more info we can give our customers the better. Know our customers, find more about them, what they like and what they don't - it can make such a difference to the way we do things. What you'll need to have. We're looking for really great people, with a friendly personality. It's all about working together as one great team - after all it's our people that are at the heart of our business. It would be great if you had experience of dealing with customers. But it isn't just about experience, it's personality that really counts, we're interested in seeing a bit more, the real you - and that makes us all feel good. Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days) Boots Retirement Savings Plan pension scheme Discretionary annual bonus scheme Enhanced Maternity / Paternity / Adoption leave pay £100 gift card for colleagues expecting/adopting a baby Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only) Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare) Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only) Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.
Apr 18, 2024
Full time
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion. What you'll be doing day to day. Listen to our customers, it's the first step to providing a great experience and we love how passionate our customers are about our brand. Put our customers at ease. You'll get to know our fantastic products, recommending items that they hadn't considered. You're really personable approach will keep our customers coming back. Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of. Inspire the in-store team with your really personable customer care, helping them any way you can. How will you do it? Make our customers feel really good - it's more than just answering their questions, it's about giving our customers a really great experience. Even if it's just offering them a basket when you notice their hands are full. You'll let them know you're here to help - it's the little things that make a real difference. Get to know our in-store promotions and schemes, and promote them - the more info we can give our customers the better. Know our customers, find more about them, what they like and what they don't - it can make such a difference to the way we do things. What you'll need to have. We're looking for really great people, with a friendly personality. It's all about working together as one great team - after all it's our people that are at the heart of our business. It would be great if you had experience of dealing with customers. But it isn't just about experience, it's personality that really counts, we're interested in seeing a bit more, the real you - and that makes us all feel good. Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days) Boots Retirement Savings Plan pension scheme Discretionary annual bonus scheme Enhanced Maternity / Paternity / Adoption leave pay £100 gift card for colleagues expecting/adopting a baby Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only) Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare) Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only) Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.
Customer Retentions Advisor Salary: 24,000 - 25,000 per annum Location: Bournemouth/Poole area Hours: 37 hours per week Contract: Full Time, Permanent Our client, a highly respected specialist insurance company, is looking for a passionate and professional individual to join their Retentions/Renewals team. Working as a Retention Advisor, your role is to retain existing policy holders in the household Insurance market. In this telephony-based position, you will manage a portfolio of customers whilst working with Insurers, management agencies and the administration team to ensure continued retention of existing business ensuring you meet the clients diverse customer needs and requirements. Main Responsibilities: Managing clients within the retention cycle Making outbound calls to existing customers to discuss their upcoming renewal Adherence to the requirements laid out by the FCA in terms of compliance and customer risk Build relationships with 3rd party Insurers and Underwriters Upselling additional products, seek cross sale and referral opportunities where applicable Providing first class customer service through advice and expertise In order to be successful in this Retentions role, our client is looking for someone who has: Excellent communication skills - listening and building relationships with customers as it's important that you really get to know and understand their requirements. You have amazing problem-solving skills -you will need to come up with tailor made solutions as our client doesn't have a "one size fits all" approach for their customers No previous experience required as our client offers on-site training, workshops, coaching and will support you through industry qualifications. Professional and ambitious A great team-player In return for your hard work and commitment, our client offers fantastic benefits including: 25 days holiday, increasing to 27 days through service (plus bank holidays) Access to a Healthcare Cashplan, which gives you access to lots of different benefits Excellent training and development schemes with accelerated career progression Company funded CII professional qualification Enhanced maternity and paternity policies Cycle to work loan scheme Discount on gym membership across the UK Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc. Access to hundreds of high street retailer discounts Employee Assistance Programme
Apr 18, 2024
Full time
Customer Retentions Advisor Salary: 24,000 - 25,000 per annum Location: Bournemouth/Poole area Hours: 37 hours per week Contract: Full Time, Permanent Our client, a highly respected specialist insurance company, is looking for a passionate and professional individual to join their Retentions/Renewals team. Working as a Retention Advisor, your role is to retain existing policy holders in the household Insurance market. In this telephony-based position, you will manage a portfolio of customers whilst working with Insurers, management agencies and the administration team to ensure continued retention of existing business ensuring you meet the clients diverse customer needs and requirements. Main Responsibilities: Managing clients within the retention cycle Making outbound calls to existing customers to discuss their upcoming renewal Adherence to the requirements laid out by the FCA in terms of compliance and customer risk Build relationships with 3rd party Insurers and Underwriters Upselling additional products, seek cross sale and referral opportunities where applicable Providing first class customer service through advice and expertise In order to be successful in this Retentions role, our client is looking for someone who has: Excellent communication skills - listening and building relationships with customers as it's important that you really get to know and understand their requirements. You have amazing problem-solving skills -you will need to come up with tailor made solutions as our client doesn't have a "one size fits all" approach for their customers No previous experience required as our client offers on-site training, workshops, coaching and will support you through industry qualifications. Professional and ambitious A great team-player In return for your hard work and commitment, our client offers fantastic benefits including: 25 days holiday, increasing to 27 days through service (plus bank holidays) Access to a Healthcare Cashplan, which gives you access to lots of different benefits Excellent training and development schemes with accelerated career progression Company funded CII professional qualification Enhanced maternity and paternity policies Cycle to work loan scheme Discount on gym membership across the UK Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc. Access to hundreds of high street retailer discounts Employee Assistance Programme