1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Mar 28, 2024
Full time
1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Mar 28, 2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
The demand for newly trained and qualified Cyber Security professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits; due to the fact that companies across the globe try to protect themselves from an increase in cyber attacks We can help you develop the skills alongside industry certifications employers are looking for and launch your new career in Cyber Security. Newto Training can support you at any stage of your career journey whether you're new to the industry or looking to exchange your skills, this Cyber Security course is designed to get you role-ready if you're considering a career in Cyber Security. This is a training course which leads to guaranteed interviews upon completion. Fees apply. Within our Cyber Security training programme you will cover the following certifications: CompTIA Network+: Network+ certifies the essential skills needed to confidently design, configure, manage and troubleshoot any wired and wireless devices. CompTIA Security+: Security+ provides a global benchmark for best practices in IT network and operational security, one of the fastest-growing fields in IT. Microsoft Azure Foundations.: This provides you with the fundamental knowledge of cloud concepts, along with Azure services, workloads, security, privacy and support. CompTIA CySA+ Cybersecurity Analyst (CySA+): applies behavioral analytics to the IT security field to improve the overall state of IT security. CompTIA PenTest+: CompTIA PenTest+ is for intermediate level cybersecurity professionals who are tasked with penetration testing to manage vulnerabilities on a network. Upon completion of your course we'll put you in touch with our partner companies to get you interviews for a role in I.T. Course cost - £1795, or, £179.50 per month No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. APPLY NOW for more information.
Mar 26, 2024
Full time
The demand for newly trained and qualified Cyber Security professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits; due to the fact that companies across the globe try to protect themselves from an increase in cyber attacks We can help you develop the skills alongside industry certifications employers are looking for and launch your new career in Cyber Security. Newto Training can support you at any stage of your career journey whether you're new to the industry or looking to exchange your skills, this Cyber Security course is designed to get you role-ready if you're considering a career in Cyber Security. This is a training course which leads to guaranteed interviews upon completion. Fees apply. Within our Cyber Security training programme you will cover the following certifications: CompTIA Network+: Network+ certifies the essential skills needed to confidently design, configure, manage and troubleshoot any wired and wireless devices. CompTIA Security+: Security+ provides a global benchmark for best practices in IT network and operational security, one of the fastest-growing fields in IT. Microsoft Azure Foundations.: This provides you with the fundamental knowledge of cloud concepts, along with Azure services, workloads, security, privacy and support. CompTIA CySA+ Cybersecurity Analyst (CySA+): applies behavioral analytics to the IT security field to improve the overall state of IT security. CompTIA PenTest+: CompTIA PenTest+ is for intermediate level cybersecurity professionals who are tasked with penetration testing to manage vulnerabilities on a network. Upon completion of your course we'll put you in touch with our partner companies to get you interviews for a role in I.T. Course cost - £1795, or, £179.50 per month No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. APPLY NOW for more information.
1st line Service Desk Analyst Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help the customers having technical difficulties. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre 45968LF INDMANJ
Mar 22, 2024
Full time
1st line Service Desk Analyst Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help the customers having technical difficulties. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre 45968LF INDMANJ
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 30,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 15, 2024
Full time
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 30,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
This is a rare chance to work for a one-of-a-kind IT company, who's ethos and culture is based around innovation, openness among people, a hands-on approach and excellence with smartness. The team is a bright bunch who will support you in and out of the office. Responsibilities They are seeking a highly motivated, self-sufficient, and technically minded Apprentice Support Analyst to join their growing team, providing 1st line IT support as part of the Service Desk Team. As part of the Service Desk Team, you will be providing IT support directly to their managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. You will learn Act as the first point of contact for customers seeking technical assistance over the phone, email or chat Qualifying, assigning and documenting the problems raised by customers into service tickets; Responsible for handling service requests which relate to all technology including; Microsoft 365, workstations, servers, printers, networks, and vendor-specific hardware and software Provide remote and telephone support for client networks and applications. Person Specification (desirable) Knowledge of Windows Desktop Support and Microsoft Office 365 management and administration (desirable) You will have demonstrable experience of working with the following technologies: Microsoft 365 Administration & support. This should include the ability to troubleshoot basic problems and perform basic changes General IT Administration and Support of both Desktop and Servers across Windows, Mac OSX & Mobile operating systems LAN, Wireless Networking Skills Essential Skills / Experience: Excellent organisation and prioritisation skills that can adapt to changing priorities Astute problems solving skills - with the ability to analyse data to reach conclusions A confident telephone manner and excellent written and verbal communication skills Well organised and methodical approach to work - most importantly seeing tasks and projects through to completion Ability to remain calm under pressure during challenging times Ability to develop and maintain strong customer relationships Exceptional customer service skills including experience of dealing with diverse customer groups. Ability to take a problem outside of your knowledge and aim to resolve or draw on resource to ensure resolution Information Communications Technician Training During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as: Data Security Hardware & Software Computer Networking and so much more. You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about: Cloud & Mobile Technologies Technical Problem Solving Advanced-Data Security Computer Networks IT Communication & much more. These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential. Progression Ongoing personal development & training is at the core of the businesses ethos. They believe that when team members are developing their skills, the customers also reap the benefits. Most IT companies follow a traditional support service, where if one person can't resolve the issue, it is passed onto the next person. All of this company's team members have the opportunity & support to be able to resolve the issues themselves & learn, rather than just escalating. This encourages personal development. Culture & Benefits As a company that encourages and builds on a great work/life balance, this company have a strong set of core values and work ethic to help a positive work environment. Relaxed, environment, where they value pushing their analysts forward Career development and training plans for all team members Your birthday as a holiday each year on top of your holiday allowance Job Types: Full-time, Apprenticeship Salary: £12,000.00 per year Benefits: Company events Schedule: Monday to Friday Education: GCSE or equivalent (required) Work Location: In person
Mar 12, 2024
Full time
This is a rare chance to work for a one-of-a-kind IT company, who's ethos and culture is based around innovation, openness among people, a hands-on approach and excellence with smartness. The team is a bright bunch who will support you in and out of the office. Responsibilities They are seeking a highly motivated, self-sufficient, and technically minded Apprentice Support Analyst to join their growing team, providing 1st line IT support as part of the Service Desk Team. As part of the Service Desk Team, you will be providing IT support directly to their managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. You will learn Act as the first point of contact for customers seeking technical assistance over the phone, email or chat Qualifying, assigning and documenting the problems raised by customers into service tickets; Responsible for handling service requests which relate to all technology including; Microsoft 365, workstations, servers, printers, networks, and vendor-specific hardware and software Provide remote and telephone support for client networks and applications. Person Specification (desirable) Knowledge of Windows Desktop Support and Microsoft Office 365 management and administration (desirable) You will have demonstrable experience of working with the following technologies: Microsoft 365 Administration & support. This should include the ability to troubleshoot basic problems and perform basic changes General IT Administration and Support of both Desktop and Servers across Windows, Mac OSX & Mobile operating systems LAN, Wireless Networking Skills Essential Skills / Experience: Excellent organisation and prioritisation skills that can adapt to changing priorities Astute problems solving skills - with the ability to analyse data to reach conclusions A confident telephone manner and excellent written and verbal communication skills Well organised and methodical approach to work - most importantly seeing tasks and projects through to completion Ability to remain calm under pressure during challenging times Ability to develop and maintain strong customer relationships Exceptional customer service skills including experience of dealing with diverse customer groups. Ability to take a problem outside of your knowledge and aim to resolve or draw on resource to ensure resolution Information Communications Technician Training During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as: Data Security Hardware & Software Computer Networking and so much more. You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about: Cloud & Mobile Technologies Technical Problem Solving Advanced-Data Security Computer Networks IT Communication & much more. These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential. Progression Ongoing personal development & training is at the core of the businesses ethos. They believe that when team members are developing their skills, the customers also reap the benefits. Most IT companies follow a traditional support service, where if one person can't resolve the issue, it is passed onto the next person. All of this company's team members have the opportunity & support to be able to resolve the issues themselves & learn, rather than just escalating. This encourages personal development. Culture & Benefits As a company that encourages and builds on a great work/life balance, this company have a strong set of core values and work ethic to help a positive work environment. Relaxed, environment, where they value pushing their analysts forward Career development and training plans for all team members Your birthday as a holiday each year on top of your holiday allowance Job Types: Full-time, Apprenticeship Salary: £12,000.00 per year Benefits: Company events Schedule: Monday to Friday Education: GCSE or equivalent (required) Work Location: In person
1st Line Support Analyst - Contract 12 monthsmonths + initially Glasgow (Hybrid) - 2 days pw in Glasgow Office Public Sector In the region of £150-£175 per day (Inside IR35 - working via an Umbrella Company) A Glasgow based Public Sector Client is currently seeking a 1st Line Support Analyst Contractor to join their team on an 12month+ basis. Supporting upwards of 3000 users, this role requires someone who is immediately available/available at short notice and someone who has the following knowledge & experience: Key skills Previous experience in another similar 1st Line Support or Helpdesk Support Role Strong Technical knowledge covering Windows technologies, Printers and ideally ServiceNow for Ticketing Strong problem-solving & troubleshooting skills with excellent internal Customer Service skills Previous experience in another Public Sector Client/Organisations would be highly advantageous, but not essential Excellent communication skills is a must If you're available now and actively seeking new Contracts, PLEASE APPLY NOW to be considered for this Contract. Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
Jan 31, 2024
Contractor
1st Line Support Analyst - Contract 12 monthsmonths + initially Glasgow (Hybrid) - 2 days pw in Glasgow Office Public Sector In the region of £150-£175 per day (Inside IR35 - working via an Umbrella Company) A Glasgow based Public Sector Client is currently seeking a 1st Line Support Analyst Contractor to join their team on an 12month+ basis. Supporting upwards of 3000 users, this role requires someone who is immediately available/available at short notice and someone who has the following knowledge & experience: Key skills Previous experience in another similar 1st Line Support or Helpdesk Support Role Strong Technical knowledge covering Windows technologies, Printers and ideally ServiceNow for Ticketing Strong problem-solving & troubleshooting skills with excellent internal Customer Service skills Previous experience in another Public Sector Client/Organisations would be highly advantageous, but not essential Excellent communication skills is a must If you're available now and actively seeking new Contracts, PLEASE APPLY NOW to be considered for this Contract. Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Jan 26, 2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
IT 1st Line Support - £25,000 - Fantastic Training Role : IT 1st Line Support Location : Canterbury Salary : £20,000 - £25,000 + Fantastic TrainingInterviewing Immediately - Apply NowAre you looking to kick start your IT career? If so, I have read on!I have a fantastic opportunity for a junior IT support professional to get the chance to be exposed to the latest technology in the market. My client is looking for a 1st line technician with ideally a years' experience or someone who has right attitude who can quickly get up where the technically need to be.The perfect candidate will have 1 years' experience on a helpdesk and have strong troubleshooting skills. However as pointed out before, attitude is everything!There is fantastic training programme with paid for certifications to get you up to speed and progress you to 2nd - 3rd line support. There is also a market leading training programme that you will be enrolled in from day 1! This will last 5 weeks.Please do not hesitate and apply today, I am looking to move very fast with this position. Skills: IT Literate Troubleshooting Helpdesk Support Hardware - Printers/Laptops/Desktops/Mobile Devices/Routers/Switches Beneficial: 1 years IT experience Benefits: 5-week training plan Paid for certifications! Fantastic training programme Generous pension schemeThe client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at sean comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, IT Engineer, Internal IT Support, Remote IT Support Interviewing Immediately - Apply Now Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Dec 18, 2022
Full time
IT 1st Line Support - £25,000 - Fantastic Training Role : IT 1st Line Support Location : Canterbury Salary : £20,000 - £25,000 + Fantastic TrainingInterviewing Immediately - Apply NowAre you looking to kick start your IT career? If so, I have read on!I have a fantastic opportunity for a junior IT support professional to get the chance to be exposed to the latest technology in the market. My client is looking for a 1st line technician with ideally a years' experience or someone who has right attitude who can quickly get up where the technically need to be.The perfect candidate will have 1 years' experience on a helpdesk and have strong troubleshooting skills. However as pointed out before, attitude is everything!There is fantastic training programme with paid for certifications to get you up to speed and progress you to 2nd - 3rd line support. There is also a market leading training programme that you will be enrolled in from day 1! This will last 5 weeks.Please do not hesitate and apply today, I am looking to move very fast with this position. Skills: IT Literate Troubleshooting Helpdesk Support Hardware - Printers/Laptops/Desktops/Mobile Devices/Routers/Switches Beneficial: 1 years IT experience Benefits: 5-week training plan Paid for certifications! Fantastic training programme Generous pension schemeThe client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at sean comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, IT Engineer, Internal IT Support, Remote IT Support Interviewing Immediately - Apply Now Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
1st Line Analyst Cromwell Hospital, London Permanent Up to £27,000 neg (depending on exp.) + fantastic benefits Full time, 37.5 hours Shift times: Shift Rota, covering (8am - 7pm Mon to Fri) Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way. Role Overview The Level 1 Service Desk Analyst role is to provide a single point of contact for end users to receive support and maintenance within the organisation's desktop computing environment What you'll do: First point of contact for all incoming requests to the Service Desk via both telephone and e-mail. Log all requests/incidents in Bupa's ITSM tool (ServiceNow) Apply first time fixes where appropriate and diagnostic utilities to aid in troubleshooting. Perform post-resolution follow ups to help requests. Develop help sheets and FAQ lists for end users. Reinforce SLAs to manage end-user expectations Set up user access as required (Windows Active Directory) Troubleshoot all hardware related instances Commission / decommission hardware where necessary What you'll bring: Prior experience in a Level-1 IT Support function (necessary) Experience working in an ITIL environment, working to SLA / process driven environment Basic knowledge of call logging and incident management Experience of ITSM tools (Service Now- distinct advantage) Experience with Office Applications and Microsoft 365 Support and Administration Proficiency in IT facilities and tools Hands-on hardware troubleshooting experience. Effective interpersonal skills and relationship-building skills. Strong written and oral communication skills Must be comfortable lifting and transporting moderately heavy objects, such as computers and peripherals Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You'll be eligible for: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in Time Type: Full time
Dec 17, 2022
Full time
1st Line Analyst Cromwell Hospital, London Permanent Up to £27,000 neg (depending on exp.) + fantastic benefits Full time, 37.5 hours Shift times: Shift Rota, covering (8am - 7pm Mon to Fri) Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way. Role Overview The Level 1 Service Desk Analyst role is to provide a single point of contact for end users to receive support and maintenance within the organisation's desktop computing environment What you'll do: First point of contact for all incoming requests to the Service Desk via both telephone and e-mail. Log all requests/incidents in Bupa's ITSM tool (ServiceNow) Apply first time fixes where appropriate and diagnostic utilities to aid in troubleshooting. Perform post-resolution follow ups to help requests. Develop help sheets and FAQ lists for end users. Reinforce SLAs to manage end-user expectations Set up user access as required (Windows Active Directory) Troubleshoot all hardware related instances Commission / decommission hardware where necessary What you'll bring: Prior experience in a Level-1 IT Support function (necessary) Experience working in an ITIL environment, working to SLA / process driven environment Basic knowledge of call logging and incident management Experience of ITSM tools (Service Now- distinct advantage) Experience with Office Applications and Microsoft 365 Support and Administration Proficiency in IT facilities and tools Hands-on hardware troubleshooting experience. Effective interpersonal skills and relationship-building skills. Strong written and oral communication skills Must be comfortable lifting and transporting moderately heavy objects, such as computers and peripherals Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You'll be eligible for: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in Time Type: Full time
Service Desk Analyst - Bournemouth An urgent opportunity has arisen for a Service Desk analyst, to join our customer on an initial 3-month contract, based in Bournemouth. The successful candidate will be joining a busy team to help with a short, staffed helpdesk. 1st line remote support for windows 10, O365 and various applications. Working with the ServiceDesk tool including ServiceNow and ITSM Working on AD Accounts, Reset Password etc Any vendor accreditation beneficial: A+, MCP etc. If you are available and interested, then please apply for full details.
Dec 15, 2022
Contractor
Service Desk Analyst - Bournemouth An urgent opportunity has arisen for a Service Desk analyst, to join our customer on an initial 3-month contract, based in Bournemouth. The successful candidate will be joining a busy team to help with a short, staffed helpdesk. 1st line remote support for windows 10, O365 and various applications. Working with the ServiceDesk tool including ServiceNow and ITSM Working on AD Accounts, Reset Password etc Any vendor accreditation beneficial: A+, MCP etc. If you are available and interested, then please apply for full details.
Role : 1st Line Support Engineer Location : Chobham Salary : £22,000 - £26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude.My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at owen comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Dec 15, 2022
Full time
Role : 1st Line Support Engineer Location : Chobham Salary : £22,000 - £26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude.My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at owen comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Aldermaston, Berkshire
SC cleared Service Desk Analyst - 1st line Support. Hybrid working, 1 in 4 weeks onsite the rest from home Our client are looking for SC cleared Service Desk Analysts Main responsibilities: This is a Technical Remote role within a Service Desk team working from home with a rotated 1 in 4 week in the office to provide 1st Line telephone/e-mail/chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email support. This role involves working a shift from 07:00 till 18:00 hours. ROLE OVERVIEW: DETAILED JOB DESCRIPTION: * Troubleshooting a variety of hardware and software issues * Logging reports and managing requests * Monitoring systems, repairs, upgrades, installations and many other technical tasks * Being the first point of contact for customers and escalating issues when necessary * Keen to collaborate with others, knowing that the best results come from pooling ideas, experience, and expertise * Self-motivated and can work on their own initiative * Able to navigate a degree of ambiguity * Proven track record of performing under pressure * Great attention to detail and able to adopt new process and procedures * An attitude towards delivering top quality customer service in a challenging environment ESSENTIALS SKILLS/QUALIFICATIONS: * Experience of having worked in a previous helpdesk environment within the IT sector DESIRABLE SKILLS/QUALIFICATIONS: * Good knowledge of remote control technology/applications * TCP/IP knowledge * Knowledge or awareness of network infrastructures and terminology's * HP Service Manager 7 * ITIL Foundation * MCP/MCSE * Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003/2010 * The candidate should have experience of Active Directory including Admin Functions * Exchange Admin If you have the above skills or looking to get into a good company where you can progress your career in IT and are SC cleared please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Dec 14, 2022
Full time
SC cleared Service Desk Analyst - 1st line Support. Hybrid working, 1 in 4 weeks onsite the rest from home Our client are looking for SC cleared Service Desk Analysts Main responsibilities: This is a Technical Remote role within a Service Desk team working from home with a rotated 1 in 4 week in the office to provide 1st Line telephone/e-mail/chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email support. This role involves working a shift from 07:00 till 18:00 hours. ROLE OVERVIEW: DETAILED JOB DESCRIPTION: * Troubleshooting a variety of hardware and software issues * Logging reports and managing requests * Monitoring systems, repairs, upgrades, installations and many other technical tasks * Being the first point of contact for customers and escalating issues when necessary * Keen to collaborate with others, knowing that the best results come from pooling ideas, experience, and expertise * Self-motivated and can work on their own initiative * Able to navigate a degree of ambiguity * Proven track record of performing under pressure * Great attention to detail and able to adopt new process and procedures * An attitude towards delivering top quality customer service in a challenging environment ESSENTIALS SKILLS/QUALIFICATIONS: * Experience of having worked in a previous helpdesk environment within the IT sector DESIRABLE SKILLS/QUALIFICATIONS: * Good knowledge of remote control technology/applications * TCP/IP knowledge * Knowledge or awareness of network infrastructures and terminology's * HP Service Manager 7 * ITIL Foundation * MCP/MCSE * Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003/2010 * The candidate should have experience of Active Directory including Admin Functions * Exchange Admin If you have the above skills or looking to get into a good company where you can progress your career in IT and are SC cleared please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
1 st Line Technical Support Analyst Based in the Oxfordshrie area Paying between £16k-£20k We require 1 st line analyst to work on a busy helpdesk to deliver technical support via the telephone, email and using remote access software, to our increasing client base. You must be a self-motivated individual with superb communication skills and be very well presented click apply for full job details
Nov 30, 2022
Full time
1 st Line Technical Support Analyst Based in the Oxfordshrie area Paying between £16k-£20k We require 1 st line analyst to work on a busy helpdesk to deliver technical support via the telephone, email and using remote access software, to our increasing client base. You must be a self-motivated individual with superb communication skills and be very well presented click apply for full job details
1st Line Service Desk Engineer Oxford Full time, permanent We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey. Excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in. We're now looking for 1st Line Service Desk Engineer to join our team and help us deliver great results for our clients. The Role As a 1st Line Service Desk Engineer, you will act as the first point of contact for IT-related queries from across our client base. About You To join us as a 1st Line Service Desk Engineer, you will need: Previous experience providing IT support Exemplary customer service and problem-solving skills Experience of administering and supporting the latest Microsoft technologies Strong troubleshooting skills with Microsoft Office issues (2003 and onwards) The ability to build, configure, administer and support all versions of Windows desktops Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services Evidence of continued professional development Shift pattern is 8 - 6 Monday to Friday oncall shifts currently 1 in 8 weeks. Specifically, you will: Provide efficient and effective customer service to end-users and other stakeholders Act as the first point of contact for technical service requests Log and maintain chronological details throughout a service ticket lifecycle Provide 1st line diagnosis and resolution with a high level of first-time fixes Respond appropriately to more complex problems through escalation Prioritise and manage your workload to ensure client SLAs are met The Benefits Attractive remuneration packages Flexible, hybrid working 25 days annual leave + bank holidays with the option to buy and sell up to 5 days. Private medical insurance or the option to buy into scheme. Free flu jabs Tiered pension Perks including quarterly and annual staff awards, funded social events, referral bonuses. Excellent learning and development opportunities Free fruit and snacks in the offices Barista style coffee machines Mileage allowance Green travel scheme Other organisations may call this role Helpdesk Engineer, Service Desk Engineer, IT Support Engineer, IT Support Analyst, 1st Line Engineer, 1st Line Support Engineer, or 1st Line Helpdesk Engineer. Air IT is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be. So, if you're seeking your next challenge as a 1st Line Service Desk Engineer, please apply via the button shown. hdMDznAlc1
Sep 23, 2022
Full time
1st Line Service Desk Engineer Oxford Full time, permanent We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey. Excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in. We're now looking for 1st Line Service Desk Engineer to join our team and help us deliver great results for our clients. The Role As a 1st Line Service Desk Engineer, you will act as the first point of contact for IT-related queries from across our client base. About You To join us as a 1st Line Service Desk Engineer, you will need: Previous experience providing IT support Exemplary customer service and problem-solving skills Experience of administering and supporting the latest Microsoft technologies Strong troubleshooting skills with Microsoft Office issues (2003 and onwards) The ability to build, configure, administer and support all versions of Windows desktops Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services Evidence of continued professional development Shift pattern is 8 - 6 Monday to Friday oncall shifts currently 1 in 8 weeks. Specifically, you will: Provide efficient and effective customer service to end-users and other stakeholders Act as the first point of contact for technical service requests Log and maintain chronological details throughout a service ticket lifecycle Provide 1st line diagnosis and resolution with a high level of first-time fixes Respond appropriately to more complex problems through escalation Prioritise and manage your workload to ensure client SLAs are met The Benefits Attractive remuneration packages Flexible, hybrid working 25 days annual leave + bank holidays with the option to buy and sell up to 5 days. Private medical insurance or the option to buy into scheme. Free flu jabs Tiered pension Perks including quarterly and annual staff awards, funded social events, referral bonuses. Excellent learning and development opportunities Free fruit and snacks in the offices Barista style coffee machines Mileage allowance Green travel scheme Other organisations may call this role Helpdesk Engineer, Service Desk Engineer, IT Support Engineer, IT Support Analyst, 1st Line Engineer, 1st Line Support Engineer, or 1st Line Helpdesk Engineer. Air IT is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be. So, if you're seeking your next challenge as a 1st Line Service Desk Engineer, please apply via the button shown. hdMDznAlc1
Date: 08-Sep-2022 Location: United Kingdom, Whiteley, Hampshire, GB Business Applications Support Analyst Competitive salary and company benefits Professional and collaborative team Global organisation with a footprint in UK, Europe, Australia, and the US Conduct research and Analysis for our global team as well as be an active support to IT infrastructure Maintenance and service desk management. About us Domo Tactical Communications offers secure and reliable security and surveillance products, along with high performance wireless broadcast systems for all industries. Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments we perform in, whether on the battlefield, the streets of our cities or the world's largest sporting events. High performance surveillance, communications and broadcast systems enable our customers to securely monitor, communicate and share information with confidence in complex environments and in the most demanding situations. What will you be doing? This role is to provide support and further development of the Business's applications and act as back up to other Business Critical Systems Administrators. As a key member of the team, you must be able to: Provide Admin support to Business Systems including ERP and CRM related systems Work stakeholders to understand, specify, and deliver system improvements and functionality changes Provide 1st and 2nd line support to Business Applications and IT Systems Assist with the maintenance of IT and Computer systems, such as Active Directory, laptop/desktop support Provide technical support to the Sales teams What makes a successful Business Applications Support Analyst? At least 2 years' experience working in an IT support helpdesk environment Experience with ERP and/or CRM systems, e.g. Microsoft Dynamics, Salesforce Knowledge of SQL databases and queries Experience of BI reporting tools (cube management / report building) Dedication to delivery, quality outcomes and team participation Benefits and Culture Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do. Our staff receive holiday entitlements, a generous pension plan, first assist and income protection. Additionally, we offer flexible core working hours, the ability to work from home, relocation assistance and support, and we take a personal approach to training and development. Enjoy working as part of a global organisation with teams in Whiteley, Hampshire, USA, Denmark, Singapore, and Australia. IND1
Sep 13, 2022
Full time
Date: 08-Sep-2022 Location: United Kingdom, Whiteley, Hampshire, GB Business Applications Support Analyst Competitive salary and company benefits Professional and collaborative team Global organisation with a footprint in UK, Europe, Australia, and the US Conduct research and Analysis for our global team as well as be an active support to IT infrastructure Maintenance and service desk management. About us Domo Tactical Communications offers secure and reliable security and surveillance products, along with high performance wireless broadcast systems for all industries. Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments we perform in, whether on the battlefield, the streets of our cities or the world's largest sporting events. High performance surveillance, communications and broadcast systems enable our customers to securely monitor, communicate and share information with confidence in complex environments and in the most demanding situations. What will you be doing? This role is to provide support and further development of the Business's applications and act as back up to other Business Critical Systems Administrators. As a key member of the team, you must be able to: Provide Admin support to Business Systems including ERP and CRM related systems Work stakeholders to understand, specify, and deliver system improvements and functionality changes Provide 1st and 2nd line support to Business Applications and IT Systems Assist with the maintenance of IT and Computer systems, such as Active Directory, laptop/desktop support Provide technical support to the Sales teams What makes a successful Business Applications Support Analyst? At least 2 years' experience working in an IT support helpdesk environment Experience with ERP and/or CRM systems, e.g. Microsoft Dynamics, Salesforce Knowledge of SQL databases and queries Experience of BI reporting tools (cube management / report building) Dedication to delivery, quality outcomes and team participation Benefits and Culture Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do. Our staff receive holiday entitlements, a generous pension plan, first assist and income protection. Additionally, we offer flexible core working hours, the ability to work from home, relocation assistance and support, and we take a personal approach to training and development. Enjoy working as part of a global organisation with teams in Whiteley, Hampshire, USA, Denmark, Singapore, and Australia. IND1
Title: Support Analyst Location: Glasgow Full time, permanent Salary: £20,000 - £23,000 HYBRID Working- 2days' in the office and 3 days' WFH Tes Global is a global digital education company that has been supporting educators for over 100 years. We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. Role Purpose: We drive improvements in parental engagement at over 7,500 schools worldwide by providing solutions for managing parents evenings, after-school clubs & room booking. Due to rapid growth we re looking to add to our highly-regarded Support Team to provide 1st and 2nd line support to our customers by phone and email - dealing primarily with school office staff, headteachers and school business managers. Key Responsibilities: • Becoming an expert in our products to provide 1st and 2nd line support • Assisting customers by phone in the friendly and efficient manner for which we are known • Responding promptly to email queries and attempt to resolve on the first contact • Escalating issues when required • Writing and updating support documentation • Using your problem-solving skills to solve sometimes challenging issues • Staying informed on product changes and rapidly learning new product functionality • Identifying bugs reported by customers and adding to bug tracking software Education and experience requirements: • Someone who enjoys engaging with customers • Excellent communication skills and good telephone manner • A stickler for perfect grammar and spelling • Tech-savvy and find using new software/websites effortless • Willing to learn new tools • Driven and self-motivated - you want to excel at what you do! • Previous helpdesk or education experience is desirable. • Any experience with databases & writing SQL queries would be a bonus What do you get in return? • 25 days annual leave rising to 30 • 5% pension after probation • State of the art offices • Access to My Benefits World • Health cover • Life Assurance • Cycle to Work Scheme • Referral Scheme • Season Ticket Loan • EAP (Employee assistance programme) • Access to an extensive Learning and Development menu Who are Tes? With more than 13.7m education professionals and enthusiasts in our online community using over 900k classroom resources and working relationships with 25,000 schools in over 100 countries, Tes have the scale to make a difference. Our innovative products and services are delivered through a range of partners across the globe. We help schools find the teachers they need; we bring new teachers into the profession through initial teacher training; we provide teachers with continuous professional development and help educators with safeguarding training and compliance. We provide innovative tools to help teachers succeed in the classroom as well as bring educators together online, so they can share expertise and provide them with vital news and information about education. We are leaders in using digital technology to make life easier for schools and teachers. The services offered through (url removed) play a critical role in helping teachers and school leaders deal with the challenges of providing high quality education to millions of children across the globe. We are proud of our people centric culture where everyone is driven to achieve the same goal, to support and connect teachers and schools worldwide, helping them to improve children's lives through education. Tes Group are an equal opportunities employer
Aug 29, 2022
Full time
Title: Support Analyst Location: Glasgow Full time, permanent Salary: £20,000 - £23,000 HYBRID Working- 2days' in the office and 3 days' WFH Tes Global is a global digital education company that has been supporting educators for over 100 years. We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. Role Purpose: We drive improvements in parental engagement at over 7,500 schools worldwide by providing solutions for managing parents evenings, after-school clubs & room booking. Due to rapid growth we re looking to add to our highly-regarded Support Team to provide 1st and 2nd line support to our customers by phone and email - dealing primarily with school office staff, headteachers and school business managers. Key Responsibilities: • Becoming an expert in our products to provide 1st and 2nd line support • Assisting customers by phone in the friendly and efficient manner for which we are known • Responding promptly to email queries and attempt to resolve on the first contact • Escalating issues when required • Writing and updating support documentation • Using your problem-solving skills to solve sometimes challenging issues • Staying informed on product changes and rapidly learning new product functionality • Identifying bugs reported by customers and adding to bug tracking software Education and experience requirements: • Someone who enjoys engaging with customers • Excellent communication skills and good telephone manner • A stickler for perfect grammar and spelling • Tech-savvy and find using new software/websites effortless • Willing to learn new tools • Driven and self-motivated - you want to excel at what you do! • Previous helpdesk or education experience is desirable. • Any experience with databases & writing SQL queries would be a bonus What do you get in return? • 25 days annual leave rising to 30 • 5% pension after probation • State of the art offices • Access to My Benefits World • Health cover • Life Assurance • Cycle to Work Scheme • Referral Scheme • Season Ticket Loan • EAP (Employee assistance programme) • Access to an extensive Learning and Development menu Who are Tes? With more than 13.7m education professionals and enthusiasts in our online community using over 900k classroom resources and working relationships with 25,000 schools in over 100 countries, Tes have the scale to make a difference. Our innovative products and services are delivered through a range of partners across the globe. We help schools find the teachers they need; we bring new teachers into the profession through initial teacher training; we provide teachers with continuous professional development and help educators with safeguarding training and compliance. We provide innovative tools to help teachers succeed in the classroom as well as bring educators together online, so they can share expertise and provide them with vital news and information about education. We are leaders in using digital technology to make life easier for schools and teachers. The services offered through (url removed) play a critical role in helping teachers and school leaders deal with the challenges of providing high quality education to millions of children across the globe. We are proud of our people centric culture where everyone is driven to achieve the same goal, to support and connect teachers and schools worldwide, helping them to improve children's lives through education. Tes Group are an equal opportunities employer
1st Line Service Desk Analyst - Cambridgeshire / WFH - Service Desk - Azure - SCCM - 365 Salary: £20,000-£25,000 Location: Cambridgeshire Role: Technical Support Analyst Concept IT are looking for a service desk analyst to join a well-established and growing IT solutions organization. You will be providing 1st line desktop support for customers and application support. This 1st Line Support Engineer role is a great opportunity with a growing organization to work with the latest technologies. You will also work alongside senior engineers to help mentor and develop your skills. Great opportunity for an aspiring IT engineer to grow and develop, or an experienced customer service candidate passionate about breaking into the IT Industry The role is Monday to Friday operating in shift patterns between 7:30-6:00 (8 hour shifts) Job Overview You will be providing technical support for customers and monitoring the company's internal systems Opportunity to implement latest technologies including, SCCM, Active Directory Technical Requirements Previous experience of providing technical support Passion and willingness to learn Previous experience working within a service desk / ITIL environment (highly desirable) Experience working with customers and good communication skills Salary on offer is £25,000 + benefits
Feb 04, 2022
Full time
1st Line Service Desk Analyst - Cambridgeshire / WFH - Service Desk - Azure - SCCM - 365 Salary: £20,000-£25,000 Location: Cambridgeshire Role: Technical Support Analyst Concept IT are looking for a service desk analyst to join a well-established and growing IT solutions organization. You will be providing 1st line desktop support for customers and application support. This 1st Line Support Engineer role is a great opportunity with a growing organization to work with the latest technologies. You will also work alongside senior engineers to help mentor and develop your skills. Great opportunity for an aspiring IT engineer to grow and develop, or an experienced customer service candidate passionate about breaking into the IT Industry The role is Monday to Friday operating in shift patterns between 7:30-6:00 (8 hour shifts) Job Overview You will be providing technical support for customers and monitoring the company's internal systems Opportunity to implement latest technologies including, SCCM, Active Directory Technical Requirements Previous experience of providing technical support Passion and willingness to learn Previous experience working within a service desk / ITIL environment (highly desirable) Experience working with customers and good communication skills Salary on offer is £25,000 + benefits
A large, international engineering firm that delivers innovative, single source solutions to the Small Hydropower & High Horsepower Engine markets is looking for a Senior IT Technician to be based in their head office in Kendal. Working meticulously with their customers to ensure the very best in product design, total cost of ownership & operational excellence, their range of hydropower turbines and engine cooling pumps deliver solutions to meet the most demanding of technical specifications and environments. With international credentials earned in over 85 countries, a Royal Warrant and over 165 years of design and manufacturing experience behind them, they are small enough to be agile and responsive, whilst large enough to have the technical and engineering competence needed to be one of the world's leading brands. Key Responsibilities: Provision of 1st & 2nd line support to end users over a range of hardware and software, liaising with 3rd parties as required Implement procedures relating to security, backup, and disaster recovery Aid in maintenance and monitoring of the AV/Security provision and overall security of the IT systems Administration of MS cloud services Roll out software upgrades, patches and new applications as required Assist the Network Manager in the operation of the helpdesk service Ensure any documentation produced is to a high standard Contribute to the professional development of other members of the IT Service team Person Specification: The company is looking for an IT professional who is highly self motivated and focussed, with a keen interest and enjoyment in technology and the ability to prioritise in a high-pressure environment. Reporting to the Network & Systems Manager, you will be responsible for assisting in delivering, maintaining, and supporting technology at the business and its subsidiary companies. This is a vital and varied role providing front line support to users, maintaining systems and working towards the continuous improvement of applications and IT services to the business. The ability to present technical ideas in user-friendly language is essential. Experience of a SME manufacturing environment is desirable. Other experience/personal skills: Minimum 5 years' experience in a similar role Experience of MS o365, SharePoint, Teams administration and related Azure Exposure to Enterprise mobility management platforms (Knox, Dep, Airwatch) MS Windows 10 Desktop OS, Windows server 12-16 Veeam Availability suite Technical knowledge of PC/Laptop/Tablet, Windows/Android Benefits: Generous pension scheme 25 days annual leave, plus bank holidays Life Assurance Retailer discount benefits Sounds interesting? It is! So click APPLY to send your CV for immediate consideration. Applicants with the following job titles; IT Support Technician, Windows Support Analyst, IT Floorwalker, IT Technician, 2nd/3rd Line Engineer, 2nd/3rd Line IT Support Engineer, 2nd/3rd Line Support, 2nd/3rd Line IT Technician, 2nd/3rd Line Service Engineer, Network Engineer, Networking Engineer may also be considered for this role. IND123
Dec 08, 2021
Full time
A large, international engineering firm that delivers innovative, single source solutions to the Small Hydropower & High Horsepower Engine markets is looking for a Senior IT Technician to be based in their head office in Kendal. Working meticulously with their customers to ensure the very best in product design, total cost of ownership & operational excellence, their range of hydropower turbines and engine cooling pumps deliver solutions to meet the most demanding of technical specifications and environments. With international credentials earned in over 85 countries, a Royal Warrant and over 165 years of design and manufacturing experience behind them, they are small enough to be agile and responsive, whilst large enough to have the technical and engineering competence needed to be one of the world's leading brands. Key Responsibilities: Provision of 1st & 2nd line support to end users over a range of hardware and software, liaising with 3rd parties as required Implement procedures relating to security, backup, and disaster recovery Aid in maintenance and monitoring of the AV/Security provision and overall security of the IT systems Administration of MS cloud services Roll out software upgrades, patches and new applications as required Assist the Network Manager in the operation of the helpdesk service Ensure any documentation produced is to a high standard Contribute to the professional development of other members of the IT Service team Person Specification: The company is looking for an IT professional who is highly self motivated and focussed, with a keen interest and enjoyment in technology and the ability to prioritise in a high-pressure environment. Reporting to the Network & Systems Manager, you will be responsible for assisting in delivering, maintaining, and supporting technology at the business and its subsidiary companies. This is a vital and varied role providing front line support to users, maintaining systems and working towards the continuous improvement of applications and IT services to the business. The ability to present technical ideas in user-friendly language is essential. Experience of a SME manufacturing environment is desirable. Other experience/personal skills: Minimum 5 years' experience in a similar role Experience of MS o365, SharePoint, Teams administration and related Azure Exposure to Enterprise mobility management platforms (Knox, Dep, Airwatch) MS Windows 10 Desktop OS, Windows server 12-16 Veeam Availability suite Technical knowledge of PC/Laptop/Tablet, Windows/Android Benefits: Generous pension scheme 25 days annual leave, plus bank holidays Life Assurance Retailer discount benefits Sounds interesting? It is! So click APPLY to send your CV for immediate consideration. Applicants with the following job titles; IT Support Technician, Windows Support Analyst, IT Floorwalker, IT Technician, 2nd/3rd Line Engineer, 2nd/3rd Line IT Support Engineer, 2nd/3rd Line Support, 2nd/3rd Line IT Technician, 2nd/3rd Line Service Engineer, Network Engineer, Networking Engineer may also be considered for this role. IND123
Here at Profitero, we're a leading global SaaS company that provides actionable eCommerce insights to 4,000 consumer brands, including Adidas, Kraft-Heinz, L'Oreal and General Mills. Every year, we're more than doubling our eCommerce business which is why we're looking for a talented Technical Support Manager to join our global team. Profitero is at the forefront of the eCommerce revolution and our analytics help some of the largest brands optimise their sales and profitably. Our Tech Support Manager will work closely with our client experience teams to help quickly and efficiently resolve any reported issues and keep our systems running to their expected exceptional standard. About the role: You will be responsible for setting the strategy and driving Level 2 and Level 3 technical support for our global customers across all product areas Lead a team of support engineers to triage customer reported issues and identify potential root causes Solve complex, multifaceted technical problems working with the appropriate engineering teams Improve service level efficiencies through process refinements and workflow optimizations Convey timely status on escalated issues You will initially lead a team of up to 6 FTEs located in Eastern Europe, covering support operations for customers in EMEA, APAC, and the US (this team has the potential to grow over time) About you: 5+ years of Technical Support experience in enterprise B2B applications that feature data, analytics, & insights 3+ years of management experience Strong application troubleshooting & configuration experience Strong customer focus, and attention to detail Excellent in communicating to non-technical commercial stakeholders Hands-on experience with writing SQL queries Expert in JIRA and Zendesk workflow and processes Confident using metrics and KPIs to demonstrate value delivered Skillful at communicating to business and commercial teams Results-driven and proactive Company benefits: Employee healthcare plan Dental care plan Eye care scheme 24-hour online GP service Employee Assisted Programme (EAP) Company pension scheme Tax-free childcare scheme Cycle to work scheme 25 days holiday plus bank holidays Gym membership Employee referral program Personal employee development plan Profitero Hero scheme Flexible working hours Hybrid working Sounds interesting? Click the APPLY button now. Candidates with previous job titles and experience including; Technical Support Analyst, Application Support Analyst, Technical Support Engineer, Application Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, may also be considered for your role.
Dec 08, 2021
Full time
Here at Profitero, we're a leading global SaaS company that provides actionable eCommerce insights to 4,000 consumer brands, including Adidas, Kraft-Heinz, L'Oreal and General Mills. Every year, we're more than doubling our eCommerce business which is why we're looking for a talented Technical Support Manager to join our global team. Profitero is at the forefront of the eCommerce revolution and our analytics help some of the largest brands optimise their sales and profitably. Our Tech Support Manager will work closely with our client experience teams to help quickly and efficiently resolve any reported issues and keep our systems running to their expected exceptional standard. About the role: You will be responsible for setting the strategy and driving Level 2 and Level 3 technical support for our global customers across all product areas Lead a team of support engineers to triage customer reported issues and identify potential root causes Solve complex, multifaceted technical problems working with the appropriate engineering teams Improve service level efficiencies through process refinements and workflow optimizations Convey timely status on escalated issues You will initially lead a team of up to 6 FTEs located in Eastern Europe, covering support operations for customers in EMEA, APAC, and the US (this team has the potential to grow over time) About you: 5+ years of Technical Support experience in enterprise B2B applications that feature data, analytics, & insights 3+ years of management experience Strong application troubleshooting & configuration experience Strong customer focus, and attention to detail Excellent in communicating to non-technical commercial stakeholders Hands-on experience with writing SQL queries Expert in JIRA and Zendesk workflow and processes Confident using metrics and KPIs to demonstrate value delivered Skillful at communicating to business and commercial teams Results-driven and proactive Company benefits: Employee healthcare plan Dental care plan Eye care scheme 24-hour online GP service Employee Assisted Programme (EAP) Company pension scheme Tax-free childcare scheme Cycle to work scheme 25 days holiday plus bank holidays Gym membership Employee referral program Personal employee development plan Profitero Hero scheme Flexible working hours Hybrid working Sounds interesting? Click the APPLY button now. Candidates with previous job titles and experience including; Technical Support Analyst, Application Support Analyst, Technical Support Engineer, Application Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, may also be considered for your role.