Job Title: BMS Project Manager Mission : The position requires a proactive customer driven approach, demonstrating full ownership and responsibility for producing an overall Project Solution, helping to implement and complete projects with the required levels of customer satisfaction and the Schneider Project Team. The role involves managing, engineering, planning and resourcing multiple design projects within the End User Projects Team. The role requires close working with the Operations Manager, Project Managers and the Engineering Manager of the Region and brings the opportunity to progress within the Projects Team. Key responsibilities: Health & Safety - Ensure you operate and design with the safety of your work force and colleagues being the first concern and focus. Ensure everyone works in the safest of environments and takes responsibility for their own and others safety. Use QMS documentation and tolls to control standards, proactively identify skills and knowledge gaps to ensure Schneider safety level is maintained. Design and deliver multiple projects, commercially aware with financial understanding of the projects such as monthly forecasting, procurement, invoice approval, undertake full variation handling, final account agreement. Close liaison with the Project Team, Operations Manager and Commercial team Milestones & Performance : Ensure that you help to define scope and understand project goals, objectives and performance measures to ensure they are met or exceeded to provide the highest level. Responsible for : Carry out or be responsible for engineering design of BMS and integrated projects, I/O schedules, design ops/description of operation, control panel design approval, plant schematics, H & S documentation, O & M documentation to our expected levels of quality and maintain the required levels to ensure we maintain the required ISO Standards. Working with and scheduling Commissioning Engineers time on site. Team Support: Help to support, coach and mentor others within the team to successfully deliver. Identify specific project issues, identify any knowledge or skill gaps and work with Operations Manager to resolve in a timely manner. Customer: Take a proactive approach to gaining all information required to progress works. Attend site meetings with the customer, contractor, subcontractor, consultant as appropriate, maintain Customer first focus, health and safety, time constraints and financial control of the project. Motivation & Risk - Highly motivated whilst also being risk aware with an ability to problem solve and think analytically and pragmatically. Skills and Attributes: Technical Knowledge & Delivery: Understanding of building automation systems, control systems is essential with an understanding of HVAC systems, energy management, and related technologies. Proficiency in project planning, scheduling, budgeting, and resource management, able to adjust to changing project demands, work effectively in dynamic environments, make critical decisions, resolve conflicts, identify and mitigate project risks to ensure successful outcomes. Communication: Strong verbal and written communication skills for interacting with clients, team members, and stakeholders. Able to understand client needs, managing expectations, and building strong relationships. Product Knowledge & Innovation: Understanding of key products and technologies utilized in design, installation, and site operations. Capability to optimize projects by leveraging product and design expertise, alongside commercial acumen to identify efficiencies. Preference for experience with Schneider products and EcoStruxure, although not mandatory. Education HND/HNC Building Services, Engineering or construction with an M&E background. Bachelor's Degree in a related M&E, Building Services, Electronics background or equivalent professional experience. Project Management certification such as Prince 2, PMP or equivalent Electrical qualifications desirable but not essential What we offer you: Competitive salary & Bonus Scheme, Company Car or Allowance (within Car Policy criteria), 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Learning & Development, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. "We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability." Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue (Apply online only)+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Mar 28, 2024
Full time
Job Title: BMS Project Manager Mission : The position requires a proactive customer driven approach, demonstrating full ownership and responsibility for producing an overall Project Solution, helping to implement and complete projects with the required levels of customer satisfaction and the Schneider Project Team. The role involves managing, engineering, planning and resourcing multiple design projects within the End User Projects Team. The role requires close working with the Operations Manager, Project Managers and the Engineering Manager of the Region and brings the opportunity to progress within the Projects Team. Key responsibilities: Health & Safety - Ensure you operate and design with the safety of your work force and colleagues being the first concern and focus. Ensure everyone works in the safest of environments and takes responsibility for their own and others safety. Use QMS documentation and tolls to control standards, proactively identify skills and knowledge gaps to ensure Schneider safety level is maintained. Design and deliver multiple projects, commercially aware with financial understanding of the projects such as monthly forecasting, procurement, invoice approval, undertake full variation handling, final account agreement. Close liaison with the Project Team, Operations Manager and Commercial team Milestones & Performance : Ensure that you help to define scope and understand project goals, objectives and performance measures to ensure they are met or exceeded to provide the highest level. Responsible for : Carry out or be responsible for engineering design of BMS and integrated projects, I/O schedules, design ops/description of operation, control panel design approval, plant schematics, H & S documentation, O & M documentation to our expected levels of quality and maintain the required levels to ensure we maintain the required ISO Standards. Working with and scheduling Commissioning Engineers time on site. Team Support: Help to support, coach and mentor others within the team to successfully deliver. Identify specific project issues, identify any knowledge or skill gaps and work with Operations Manager to resolve in a timely manner. Customer: Take a proactive approach to gaining all information required to progress works. Attend site meetings with the customer, contractor, subcontractor, consultant as appropriate, maintain Customer first focus, health and safety, time constraints and financial control of the project. Motivation & Risk - Highly motivated whilst also being risk aware with an ability to problem solve and think analytically and pragmatically. Skills and Attributes: Technical Knowledge & Delivery: Understanding of building automation systems, control systems is essential with an understanding of HVAC systems, energy management, and related technologies. Proficiency in project planning, scheduling, budgeting, and resource management, able to adjust to changing project demands, work effectively in dynamic environments, make critical decisions, resolve conflicts, identify and mitigate project risks to ensure successful outcomes. Communication: Strong verbal and written communication skills for interacting with clients, team members, and stakeholders. Able to understand client needs, managing expectations, and building strong relationships. Product Knowledge & Innovation: Understanding of key products and technologies utilized in design, installation, and site operations. Capability to optimize projects by leveraging product and design expertise, alongside commercial acumen to identify efficiencies. Preference for experience with Schneider products and EcoStruxure, although not mandatory. Education HND/HNC Building Services, Engineering or construction with an M&E background. Bachelor's Degree in a related M&E, Building Services, Electronics background or equivalent professional experience. Project Management certification such as Prince 2, PMP or equivalent Electrical qualifications desirable but not essential What we offer you: Competitive salary & Bonus Scheme, Company Car or Allowance (within Car Policy criteria), 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Learning & Development, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. "We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability." Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue (Apply online only)+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
UK Power Networks (Operations) Ltd
Colchester, Essex
87Proactive LV Field Engineer - 78790 This LV Proactive Field Engineer will report to the LV Proactive & Repeat Repair Engineer and will work within Networks Operations based in our Sussex/Surrey/Kent regions. You will be a permanent employee. You will attract a salary of 48,326 - 71,914 per annum and a bonus of 3%. If you are successful, you will need to undertake a medical and DBS reference check Close Date: 11th April 2024. We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. JOB PURPOSE: Ensure that all of safety management and network security risk management prevail throughout all responsibilities. The role of the SPN LV Proactive Field Engineer is to manage the area's fleet of LV reclosers, fault locating devices and proactive fault repairs across the area in collaboration with the Region's Operations Managers, delivering high class customer service. You will take ownership of the processes to reduce CML's incurred with direction, and prioritisation. You will deliver improvements in the management of LV reclosers and proactive fault repairs. You will provide focused technical support, make decisions regarding implementation strategies and plans, to ensure we achieve the benefit of the investment in LV reclosers by undertaking as many proactive LV repairs as possible, maximising costs allocated to capex expenditure. Minimise holes in the network and multiple interruptions that can cause unnecessary losses of CI's and CML's. Support the Network Operations LV Repeat & Proactive Repair Engineer and the LV Control & Dispatch teams providing business processes and direction to deliver fault and customer information management. Work with Area Operations Managers, Lead Field Engineers and field teams providing management decisions, technical support and advice. DIMENSIONS: LV Faults Budget: 4 million Staff: As the Proactive process and team develops and evolves across each Region, the SPN LV Proactive Field Engineer will manage multiple Jointing Teams across all areas of a Region. It is expected that they will have circa 4 staff reporting to them. PRINCIPAL ACCOUNTABILITIES: Ensure Public safety is maintained utilising current procedures and all available systems to prioritise and take immediate action to reduce any risk Ensure that of safety management and network security risk management prevail throughout all responsibilities Manage the fleet of LV reclosers and fault locating devices to ensure the maximum utilisation and CI/CML benefit is achieved i.e. maximum number of proactive LV repairs To minimise the impact of CI's and CML's for LV interruptions and repeats To ensure the affected customers experience is the best and reflected in their associated broad measure score To ensure that all works are carried out as efficiently as possible and within UCI costs / guidelines To ensure that proactive repairs are correctly classified and raised within OFGEM's Regulatory Instruction and Guidance To provide training and support to the wider Region's Teams around LV reclosers, proactive repairs and repeat interruptions Represent SPN Region concerning LV Reclosers and Proactive Repairs Provide and present reports to the Region's Management Team Ensure Information both internally and externally remain of the highest quality and remain accurate all times Ensure LV repeat interruptions are managed and reduced within the current fault management processes Manage/monitor workload and escalate NATURE AND SCOPE: The SPN LV Proactive Field Engineer is responsible for the utilisation, prioritisation installation of the fleet of devices across the area's LV Network. The management and control of LV proactive repairs including correct Capex cost allocation following financial guidance rules. You will ensure there is a procedure for recording contoured impedance maps marked with the respective phase impedance (for multi-phase faults) and loop impedance values to ensure the impedance calculations and TDR waveforms provide fault locations to enable proactive repairs before the fault becomes permanent. Resolve fault scenarios together with the field engineer where there is more than one possible fault location. They work as part of a team that delivers great performance in a safe manner, providing rapid response to safety related incidents, network faults, swift restoration of customer's supplies and excellent customer service through information provision including well informed Estimated Time of Restoration (ETRs). You carrying out this role is likely to be an experienced Field Engineer with suitable knowledge and qualifications who can demonstrate success in managing the critical activities of faults and re-interrupted supplies business critical activities in a real-time environment. You have integrity and hold the appropriate electrical engineering qualifications or equivalent. You must demonstrate intelligent balanced judgements in all matters. You will demonstrate organisational skills at all levels and deliver organisational transformation. Network Operations operates 24 hours a day, 365 days of the year, the Regional LV Repeat and Proactive Repair Engineer will not require shift work. UK Power Networks is committed to a policy of equality in its employment practices and values a workforce that is representative of the customers we serve and the communities in which we work. We consider our people to be crucial to achieving success. We believe that it is important for our employees to strike a sensible balance between work and life outside work and will consider requests for working arrangements under the Work-Life Solutions process. Full details of the Equal Opportunities Policy and Work-Life Solutions can be found on the Human Resources intranet site. UK Power Networks is committed to securing the highest standards of health and safety at work and of care for the safety and the environment that apply to this business and are required for this role. SKILLS, QUALIFICATIONS AND EXPEREINCE: Minimum of City & Guilds in Electrical Engineering or equivalent and ONC/HNC Experience operating the LV network Experience of LV fault finding techniques and practices Use Microsoft Office suite, Outlook and other bespoke software packages Experience in process development. Work with other staff and teams within UKPN and external partners Working knowledge of ADMS / Netmap and PowerOn Knowledge of fault location techniques using TDR's and phase / loop impedances Good level PC literacy, and use a variety of systems with fast and accurate keyboard skills. Team working - The ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team. Flexible attitude to work and working hours. Please Note: Internal candidates are eligible to apply for internal positions once they have completed any contractual probationary period. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Mar 28, 2024
Full time
87Proactive LV Field Engineer - 78790 This LV Proactive Field Engineer will report to the LV Proactive & Repeat Repair Engineer and will work within Networks Operations based in our Sussex/Surrey/Kent regions. You will be a permanent employee. You will attract a salary of 48,326 - 71,914 per annum and a bonus of 3%. If you are successful, you will need to undertake a medical and DBS reference check Close Date: 11th April 2024. We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. JOB PURPOSE: Ensure that all of safety management and network security risk management prevail throughout all responsibilities. The role of the SPN LV Proactive Field Engineer is to manage the area's fleet of LV reclosers, fault locating devices and proactive fault repairs across the area in collaboration with the Region's Operations Managers, delivering high class customer service. You will take ownership of the processes to reduce CML's incurred with direction, and prioritisation. You will deliver improvements in the management of LV reclosers and proactive fault repairs. You will provide focused technical support, make decisions regarding implementation strategies and plans, to ensure we achieve the benefit of the investment in LV reclosers by undertaking as many proactive LV repairs as possible, maximising costs allocated to capex expenditure. Minimise holes in the network and multiple interruptions that can cause unnecessary losses of CI's and CML's. Support the Network Operations LV Repeat & Proactive Repair Engineer and the LV Control & Dispatch teams providing business processes and direction to deliver fault and customer information management. Work with Area Operations Managers, Lead Field Engineers and field teams providing management decisions, technical support and advice. DIMENSIONS: LV Faults Budget: 4 million Staff: As the Proactive process and team develops and evolves across each Region, the SPN LV Proactive Field Engineer will manage multiple Jointing Teams across all areas of a Region. It is expected that they will have circa 4 staff reporting to them. PRINCIPAL ACCOUNTABILITIES: Ensure Public safety is maintained utilising current procedures and all available systems to prioritise and take immediate action to reduce any risk Ensure that of safety management and network security risk management prevail throughout all responsibilities Manage the fleet of LV reclosers and fault locating devices to ensure the maximum utilisation and CI/CML benefit is achieved i.e. maximum number of proactive LV repairs To minimise the impact of CI's and CML's for LV interruptions and repeats To ensure the affected customers experience is the best and reflected in their associated broad measure score To ensure that all works are carried out as efficiently as possible and within UCI costs / guidelines To ensure that proactive repairs are correctly classified and raised within OFGEM's Regulatory Instruction and Guidance To provide training and support to the wider Region's Teams around LV reclosers, proactive repairs and repeat interruptions Represent SPN Region concerning LV Reclosers and Proactive Repairs Provide and present reports to the Region's Management Team Ensure Information both internally and externally remain of the highest quality and remain accurate all times Ensure LV repeat interruptions are managed and reduced within the current fault management processes Manage/monitor workload and escalate NATURE AND SCOPE: The SPN LV Proactive Field Engineer is responsible for the utilisation, prioritisation installation of the fleet of devices across the area's LV Network. The management and control of LV proactive repairs including correct Capex cost allocation following financial guidance rules. You will ensure there is a procedure for recording contoured impedance maps marked with the respective phase impedance (for multi-phase faults) and loop impedance values to ensure the impedance calculations and TDR waveforms provide fault locations to enable proactive repairs before the fault becomes permanent. Resolve fault scenarios together with the field engineer where there is more than one possible fault location. They work as part of a team that delivers great performance in a safe manner, providing rapid response to safety related incidents, network faults, swift restoration of customer's supplies and excellent customer service through information provision including well informed Estimated Time of Restoration (ETRs). You carrying out this role is likely to be an experienced Field Engineer with suitable knowledge and qualifications who can demonstrate success in managing the critical activities of faults and re-interrupted supplies business critical activities in a real-time environment. You have integrity and hold the appropriate electrical engineering qualifications or equivalent. You must demonstrate intelligent balanced judgements in all matters. You will demonstrate organisational skills at all levels and deliver organisational transformation. Network Operations operates 24 hours a day, 365 days of the year, the Regional LV Repeat and Proactive Repair Engineer will not require shift work. UK Power Networks is committed to a policy of equality in its employment practices and values a workforce that is representative of the customers we serve and the communities in which we work. We consider our people to be crucial to achieving success. We believe that it is important for our employees to strike a sensible balance between work and life outside work and will consider requests for working arrangements under the Work-Life Solutions process. Full details of the Equal Opportunities Policy and Work-Life Solutions can be found on the Human Resources intranet site. UK Power Networks is committed to securing the highest standards of health and safety at work and of care for the safety and the environment that apply to this business and are required for this role. SKILLS, QUALIFICATIONS AND EXPEREINCE: Minimum of City & Guilds in Electrical Engineering or equivalent and ONC/HNC Experience operating the LV network Experience of LV fault finding techniques and practices Use Microsoft Office suite, Outlook and other bespoke software packages Experience in process development. Work with other staff and teams within UKPN and external partners Working knowledge of ADMS / Netmap and PowerOn Knowledge of fault location techniques using TDR's and phase / loop impedances Good level PC literacy, and use a variety of systems with fast and accurate keyboard skills. Team working - The ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team. Flexible attitude to work and working hours. Please Note: Internal candidates are eligible to apply for internal positions once they have completed any contractual probationary period. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
UK Power Networks (Operations) Ltd
Borehamwood, Hertfordshire
78755 - Customer Service Coordinator This Customer Service Coordinator will report to the Highways Assets Team Manager and will work within Network Operations based in our Borehamwood - Hybrid working office. You will be a permanent employee. You will attract a salary of 29,647 per annum and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 11th April 2024. We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: To provide a focal contact for Highway Assets customers who operate across the UK Power Networks footprint. The portfolio of work will include metered and unmetered connections, therefore providing one contact and single ownership of specific customers, such as such as Local Authorities, street lighting and street furniture agents, for all of their highway connection needs. You will provide quotations, receiving orders, raising MPAN numbers and co-ordinating the execution of the work programming. Principal Accountabilities: Undertake any range of projects designed to support the business efficiency of the Highway Assets Department. This may include financial, business process, regulatory or compliance activities Receive and process the customer's initial enquiry Raise, issue and manage customer's quotations Raise work packs that are fit for purpose and include utility drawings Raise and provide our customer with MPAN numbers Schedule and monitor all works into weekly programmes Manage regulatory compliance of existing Guaranteed Standards of Performance including operating or controlling the GRT reporting tool Liaise with both operatives and contractors on any site issues Report and have constant customer communication Finalise payment to contractors Invoice customers for work that is carried out Manage project cost control activities using SAP ECC and SAP CRM, liaising with Finance and other departments and customers. Prepare Customer Reports Business close work Qualifications: Knowledge of SAP, or similar financial system and ability to produce and analyse reports Both verbally and in writing and the ability to engage and present complex information to our senior managers Manage and reprioritise workload Deep understanding of regulatory requirements Good PC skills including comprehensive knowledge in use of Microsoft Office and Excel Experience being able to provide excellent customer service in dealing with both internal and external customers Experience working as a member of a team and Experience seeing through a problem Nature and Scope: The Highway Assets team deal with the management of both metered and unmetered connections end to end process. It manages all DNO street furniture connections on the highway. The Highway Assets team following EGS and Licence Conditions and the team forms part of the Highway Services and Disconnections department. The team covers all of the daily responsibilities involved in running an efficient Highways Assets business including the active procurement of all customers' needs and accurate processing through our SAP computer system. The Highway Assets team is managed by the Highway Assets Manager who reports directly to the Head of Highway Services & Disconnections, Connection Services and GE & Smart Metering. The Highway Services Coordinator will report directly to the Highway Assets Manager Important Competencies: Define and align with the companies vision A practical, hands-on, value adding individual That establish relationships A team player and develop, enthusiastic about sharing knowledge and enjoys working with others Desired Competencies: Financial awareness including: Meet monthly budgets Strategic Saving Invoicing Debt Management Use Microsoft Excel to a good standard Please Note: Candidates, who are still within a probationary period, must obtain the written approval of their manager, which must be submitted with their application. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Mar 28, 2024
Full time
78755 - Customer Service Coordinator This Customer Service Coordinator will report to the Highways Assets Team Manager and will work within Network Operations based in our Borehamwood - Hybrid working office. You will be a permanent employee. You will attract a salary of 29,647 per annum and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 11th April 2024. We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: To provide a focal contact for Highway Assets customers who operate across the UK Power Networks footprint. The portfolio of work will include metered and unmetered connections, therefore providing one contact and single ownership of specific customers, such as such as Local Authorities, street lighting and street furniture agents, for all of their highway connection needs. You will provide quotations, receiving orders, raising MPAN numbers and co-ordinating the execution of the work programming. Principal Accountabilities: Undertake any range of projects designed to support the business efficiency of the Highway Assets Department. This may include financial, business process, regulatory or compliance activities Receive and process the customer's initial enquiry Raise, issue and manage customer's quotations Raise work packs that are fit for purpose and include utility drawings Raise and provide our customer with MPAN numbers Schedule and monitor all works into weekly programmes Manage regulatory compliance of existing Guaranteed Standards of Performance including operating or controlling the GRT reporting tool Liaise with both operatives and contractors on any site issues Report and have constant customer communication Finalise payment to contractors Invoice customers for work that is carried out Manage project cost control activities using SAP ECC and SAP CRM, liaising with Finance and other departments and customers. Prepare Customer Reports Business close work Qualifications: Knowledge of SAP, or similar financial system and ability to produce and analyse reports Both verbally and in writing and the ability to engage and present complex information to our senior managers Manage and reprioritise workload Deep understanding of regulatory requirements Good PC skills including comprehensive knowledge in use of Microsoft Office and Excel Experience being able to provide excellent customer service in dealing with both internal and external customers Experience working as a member of a team and Experience seeing through a problem Nature and Scope: The Highway Assets team deal with the management of both metered and unmetered connections end to end process. It manages all DNO street furniture connections on the highway. The Highway Assets team following EGS and Licence Conditions and the team forms part of the Highway Services and Disconnections department. The team covers all of the daily responsibilities involved in running an efficient Highways Assets business including the active procurement of all customers' needs and accurate processing through our SAP computer system. The Highway Assets team is managed by the Highway Assets Manager who reports directly to the Head of Highway Services & Disconnections, Connection Services and GE & Smart Metering. The Highway Services Coordinator will report directly to the Highway Assets Manager Important Competencies: Define and align with the companies vision A practical, hands-on, value adding individual That establish relationships A team player and develop, enthusiastic about sharing knowledge and enjoys working with others Desired Competencies: Financial awareness including: Meet monthly budgets Strategic Saving Invoicing Debt Management Use Microsoft Excel to a good standard Please Note: Candidates, who are still within a probationary period, must obtain the written approval of their manager, which must be submitted with their application. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Salary: Circa 30,000 pa depending on skills and experience Full time/37 hrs a week/permanent? Location: ?Huntingdon? Anglian Water offers a flexible approach, this role offers you the flexibility to work from home and from an Anglian Water office. Your location can be flexible across Peterborough and Huntingdon. Make every drop of your potential count. Join our team! This is a great opportunity to join our team as a PMO Analyst. In this key role, you'll support in the delivery of the key day-to-day PMO services required by 'Customers' of the PMO. You will also support the PMO Lead/Manager by taking ownership of a small selection of the PMO services.? ? These services include maintaining schedules and plans; planning and facilitation support for strategic prioritisation events; decision-support; benefits tracking; maintaining risks,?actions, issues and change registers, dependency management, resource management, supporting the communication mechanism and developing documentation. You will coordinate the production of reports to support governance, by collating, analysing, evaluating and manipulating data, records and other information. You'll also maintain libraries, registers and systems. You'll provide education, training and first line support on the agreed Programme procedures, processes and tools, assuring?the quality of their application of delivery through agreed standards. ? ? As a valued employee you'll be entitled to: -Competitive pension scheme - Anglian Water double-matches your contributions up to 6%? -Personal private health care? -Annual bonus scheme? -Opportunity to volunteer do unpaid work in the community? -23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion? -Life Cover at 8x your salary? -Personal Accident cover - up to 5x your salary? -Flexible benefits to support your wellbeing and lifestyle? -Lots of great benefits including 20% off new EE mobile contracts, discounted cinema tickets and a Cycle2Work scheme? -Free parking at all offices, site and leisure parks? What does it take to be successful? Project management qualification or experience working on projects/programmes? Experience of coaching/training either on a one-to-one basis, group or virtually? Experience in a project/programme/portfolio level PMO? Experience collating data and producing reports? Experience of writing risks and issues? Experience working across teams with varying levels of resources and experience? Experience taking minutes and/or actions? Good stakeholder management skills? Excellent communication and relationship building skills with the ability to influence ? Strong organisational, prioritisation and risk management skills? Good understanding of risk and risk management processes ? Good IT skills particularly in the use of MS Office, and SharePoint.? Inclusion at Anglian Water: Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer and we play a leading part in the Women's Utility Network. Closing date: ? 10/04/2024 ?
Mar 28, 2024
Full time
Salary: Circa 30,000 pa depending on skills and experience Full time/37 hrs a week/permanent? Location: ?Huntingdon? Anglian Water offers a flexible approach, this role offers you the flexibility to work from home and from an Anglian Water office. Your location can be flexible across Peterborough and Huntingdon. Make every drop of your potential count. Join our team! This is a great opportunity to join our team as a PMO Analyst. In this key role, you'll support in the delivery of the key day-to-day PMO services required by 'Customers' of the PMO. You will also support the PMO Lead/Manager by taking ownership of a small selection of the PMO services.? ? These services include maintaining schedules and plans; planning and facilitation support for strategic prioritisation events; decision-support; benefits tracking; maintaining risks,?actions, issues and change registers, dependency management, resource management, supporting the communication mechanism and developing documentation. You will coordinate the production of reports to support governance, by collating, analysing, evaluating and manipulating data, records and other information. You'll also maintain libraries, registers and systems. You'll provide education, training and first line support on the agreed Programme procedures, processes and tools, assuring?the quality of their application of delivery through agreed standards. ? ? As a valued employee you'll be entitled to: -Competitive pension scheme - Anglian Water double-matches your contributions up to 6%? -Personal private health care? -Annual bonus scheme? -Opportunity to volunteer do unpaid work in the community? -23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion? -Life Cover at 8x your salary? -Personal Accident cover - up to 5x your salary? -Flexible benefits to support your wellbeing and lifestyle? -Lots of great benefits including 20% off new EE mobile contracts, discounted cinema tickets and a Cycle2Work scheme? -Free parking at all offices, site and leisure parks? What does it take to be successful? Project management qualification or experience working on projects/programmes? Experience of coaching/training either on a one-to-one basis, group or virtually? Experience in a project/programme/portfolio level PMO? Experience collating data and producing reports? Experience of writing risks and issues? Experience working across teams with varying levels of resources and experience? Experience taking minutes and/or actions? Good stakeholder management skills? Excellent communication and relationship building skills with the ability to influence ? Strong organisational, prioritisation and risk management skills? Good understanding of risk and risk management processes ? Good IT skills particularly in the use of MS Office, and SharePoint.? Inclusion at Anglian Water: Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer and we play a leading part in the Women's Utility Network. Closing date: ? 10/04/2024 ?
Purpose The Project Controller is a key member of the project team and works directly with the Project Manager to help define the project's goals and objectives, creating and maintaining a project's budget and schedule, analysing progress reported against work schedules, and recommending actions to improve progress. Accountabilities Maximise productivity by supporting the project team and all resources, Enter new projects, clients, and resources on the Electronic Project Management System (EPMS) and SAP, Assist with the compilation and processing of monthly project invoices, taking ownership of the processing of invoices for assigned projects, Creation of products and charges as required on EPMS, Work alongside project management to develop and deliver project reports via EPMS and other systems Develop and produce project trackers using native SAP data and coordinating with Project Managers to update forecasts, Work as an EPMS Super-User to support team members and assist with long term development plans for EPMS, Implement and monitor Resource Plans across projects, Monitor CTR and DDS trackers across assigned projects including Earned Value reporting Assist with the compilation and issuing of all necessary cost and schedule progress reports, including earned value, in line with company procedures, and act in a timely manner to correct any issues likely to result in poorer outturn figures Production, compilation, issue, receipt and filing of project documentation between departments, clients, and sub-contractors, including tender documents, design drawings/documents, data dossiers and certification manuals, ensuring traceability and conformance to company quality standards within assigned projects Expediting timely responses to technical queries and variation orders on assigned projects, Generating purchase orders specific to project requirement on SAP, Maintaining, updating, and proof-reading project documentation including registers, cost spreadsheets and quality plan etc., on assigned projects Ensure all project and test documentation is correctly produced and securely filed, being submitted to the client within contract timescales, Implement company procedures, or any other instructions given by the Project Manager or other management, ensuring that all controls are in place Proof reading project documentation including registers and cost spreadsheets, Assisting with internal audits Competencies Able to budget, cost and price various products and services and able to produce accurate financial reports and analysis, Able to effectively and efficiently produce and report cost and time within a project., Good understanding of how to achieve effective contract management Can effectively deal with change and claims, Able to analyse the Engineering and Construction project environment, Understands project and contract terms and invoicing procedures, Shows awareness and monitoring of WIP Can conduct simple procurement exercises, including setting evaluation criteria and ranking potential suppliers, Good understanding of change management in relation to scope management, document control and version control Understands the need for ethical working, values, integrity and codes of conduct and the need to observe these in the execution of work in a way that contributes to professionalism, Has the ability to communicate project controls information effectively to a range of stakeholders including technical and non-technical audiences, Can identify and quantify project-related risks and opportunities, Can recommend contingencies and/or mitigation of risks Can review information and identify assumptions, gaps, conflicting data, ambiguities, actions to take to resolve the above, Good ability to produce a document that details the scope of the project Understands the implications of a sound approach to the development of and use of diverse types of breakdown and coding structures, Prepare and present breakdown and coding structures that meet project requirements and are flexible Able to gather and validate the information required to produce schedules, Able to determine timescales for component activities and check that developed timescales are consistent with achieving the requirements Able to develop basis of schedule/schedule narrative, Can develop the initial budget for control of work scope delivery using cost estimates, project schedules and breakdown structures Has an organised approach to the maintenance of project files, Has good attention to detail, Has good working knowledge of Microsoft Office i.e., Excel, Word, PowerPoint, Is confident to learn software tools to support project activities Key Indicators/Requirements Achievement of Key Performance Indicators and Service Level Agreements, as set by your line manager from time-to-time, Satisfied clients, both internal and/or external, Timely completion of work, Quality of work Adherence to relevant processes, procedures, and Policies, Professionalism, Integrity, Trust, Team Spirit, Caring Commercial & Risk Inform project manager / line manager of potential risks identified in a timely manner, Work within allocated CTR or allocated hours where applicable. Demonstrate clear understating of relevant commercial and budgetary landscape, Work to agreed plans, using initiative to identify improvements/savings. Function as an ambassador for the Company, always presenting the right image to existing and potential clients, To attend meetings and forums, representing the Company, Forge links and establish communication with relevant colleagues and other stakeholders. Health, Safety, Environment & Quality Inform line/project manager of potential project risks identified in a timely manner., Working within the Company s ISO9001:2008 quality systems. Responsible for own safety at work, Consideration to be given to others in working environment. Adhere to Company and client health and safety procedures, Comply with and work to - relevant procedures, policies, processes, and standards, to meet the required level of quality in all outputs, Zero non-conformances to all Company, client, and project specific quality and safety plans, Adherence to PPE requirements, where applicable. Technical Requirements Keep up to date with latest industry and functional standards, technology, and norms, Be familiar with all relevant systems. A good understanding of the availability and use of all relevant electronic tools and software, Full awareness and understanding of relevant legislation and standards, and their practical application, Awareness and understanding of all relevant Company Policies, processes, and procedures. Knowledge, Skills, Experience & Qualifications The role is required to have a formal UK qualification in Project Controls and Degree or master's degree in a related field, Experience in a similar role, Leadership experience People skills, Honesty, integrity, and reliability, Solid written and verbal communication skills, High diligence Organisational skills, Critical thinking and problem-solving skills, Research and Analytical skills Excellent computer skills, including MS Office, particularly Excel, Word, and Outlook, Good presentation skills (PowerPoint) and Understanding of data privacy standards These roles and responsibilities are issued as a guideline to help you understand the duties you are expected to undertake as part of your role. They may be subject to change from time-to-time to meet business needs, and you may be required to carry-out additional duties that are reasonably consistent with your skills and status.
Mar 28, 2024
Full time
Purpose The Project Controller is a key member of the project team and works directly with the Project Manager to help define the project's goals and objectives, creating and maintaining a project's budget and schedule, analysing progress reported against work schedules, and recommending actions to improve progress. Accountabilities Maximise productivity by supporting the project team and all resources, Enter new projects, clients, and resources on the Electronic Project Management System (EPMS) and SAP, Assist with the compilation and processing of monthly project invoices, taking ownership of the processing of invoices for assigned projects, Creation of products and charges as required on EPMS, Work alongside project management to develop and deliver project reports via EPMS and other systems Develop and produce project trackers using native SAP data and coordinating with Project Managers to update forecasts, Work as an EPMS Super-User to support team members and assist with long term development plans for EPMS, Implement and monitor Resource Plans across projects, Monitor CTR and DDS trackers across assigned projects including Earned Value reporting Assist with the compilation and issuing of all necessary cost and schedule progress reports, including earned value, in line with company procedures, and act in a timely manner to correct any issues likely to result in poorer outturn figures Production, compilation, issue, receipt and filing of project documentation between departments, clients, and sub-contractors, including tender documents, design drawings/documents, data dossiers and certification manuals, ensuring traceability and conformance to company quality standards within assigned projects Expediting timely responses to technical queries and variation orders on assigned projects, Generating purchase orders specific to project requirement on SAP, Maintaining, updating, and proof-reading project documentation including registers, cost spreadsheets and quality plan etc., on assigned projects Ensure all project and test documentation is correctly produced and securely filed, being submitted to the client within contract timescales, Implement company procedures, or any other instructions given by the Project Manager or other management, ensuring that all controls are in place Proof reading project documentation including registers and cost spreadsheets, Assisting with internal audits Competencies Able to budget, cost and price various products and services and able to produce accurate financial reports and analysis, Able to effectively and efficiently produce and report cost and time within a project., Good understanding of how to achieve effective contract management Can effectively deal with change and claims, Able to analyse the Engineering and Construction project environment, Understands project and contract terms and invoicing procedures, Shows awareness and monitoring of WIP Can conduct simple procurement exercises, including setting evaluation criteria and ranking potential suppliers, Good understanding of change management in relation to scope management, document control and version control Understands the need for ethical working, values, integrity and codes of conduct and the need to observe these in the execution of work in a way that contributes to professionalism, Has the ability to communicate project controls information effectively to a range of stakeholders including technical and non-technical audiences, Can identify and quantify project-related risks and opportunities, Can recommend contingencies and/or mitigation of risks Can review information and identify assumptions, gaps, conflicting data, ambiguities, actions to take to resolve the above, Good ability to produce a document that details the scope of the project Understands the implications of a sound approach to the development of and use of diverse types of breakdown and coding structures, Prepare and present breakdown and coding structures that meet project requirements and are flexible Able to gather and validate the information required to produce schedules, Able to determine timescales for component activities and check that developed timescales are consistent with achieving the requirements Able to develop basis of schedule/schedule narrative, Can develop the initial budget for control of work scope delivery using cost estimates, project schedules and breakdown structures Has an organised approach to the maintenance of project files, Has good attention to detail, Has good working knowledge of Microsoft Office i.e., Excel, Word, PowerPoint, Is confident to learn software tools to support project activities Key Indicators/Requirements Achievement of Key Performance Indicators and Service Level Agreements, as set by your line manager from time-to-time, Satisfied clients, both internal and/or external, Timely completion of work, Quality of work Adherence to relevant processes, procedures, and Policies, Professionalism, Integrity, Trust, Team Spirit, Caring Commercial & Risk Inform project manager / line manager of potential risks identified in a timely manner, Work within allocated CTR or allocated hours where applicable. Demonstrate clear understating of relevant commercial and budgetary landscape, Work to agreed plans, using initiative to identify improvements/savings. Function as an ambassador for the Company, always presenting the right image to existing and potential clients, To attend meetings and forums, representing the Company, Forge links and establish communication with relevant colleagues and other stakeholders. Health, Safety, Environment & Quality Inform line/project manager of potential project risks identified in a timely manner., Working within the Company s ISO9001:2008 quality systems. Responsible for own safety at work, Consideration to be given to others in working environment. Adhere to Company and client health and safety procedures, Comply with and work to - relevant procedures, policies, processes, and standards, to meet the required level of quality in all outputs, Zero non-conformances to all Company, client, and project specific quality and safety plans, Adherence to PPE requirements, where applicable. Technical Requirements Keep up to date with latest industry and functional standards, technology, and norms, Be familiar with all relevant systems. A good understanding of the availability and use of all relevant electronic tools and software, Full awareness and understanding of relevant legislation and standards, and their practical application, Awareness and understanding of all relevant Company Policies, processes, and procedures. Knowledge, Skills, Experience & Qualifications The role is required to have a formal UK qualification in Project Controls and Degree or master's degree in a related field, Experience in a similar role, Leadership experience People skills, Honesty, integrity, and reliability, Solid written and verbal communication skills, High diligence Organisational skills, Critical thinking and problem-solving skills, Research and Analytical skills Excellent computer skills, including MS Office, particularly Excel, Word, and Outlook, Good presentation skills (PowerPoint) and Understanding of data privacy standards These roles and responsibilities are issued as a guideline to help you understand the duties you are expected to undertake as part of your role. They may be subject to change from time-to-time to meet business needs, and you may be required to carry-out additional duties that are reasonably consistent with your skills and status.
Purpose The Project Controller is a key member of the project team and works directly with the Project Manager to help define the project's goals and objectives, creating and maintaining a project's budget and schedule, analysing progress reported against work schedules, and recommending actions to improve progress. Accountabilities Maximise productivity by supporting the project team and all resources, Enter new projects, clients, and resources on the Electronic Project Management System (EPMS) and SAP, Assist with the compilation and processing of monthly project invoices, taking ownership of the processing of invoices for assigned projects, Creation of products and charges as required on EPMS, Work alongside project management to develop and deliver project reports via EPMS and other systems Develop and produce project trackers using native SAP data and coordinating with Project Managers to update forecasts, Work as an EPMS Super-User to support team members and assist with long term development plans for EPMS, Implement and monitor Resource Plans across projects, Monitor CTR and DDS trackers across assigned projects including Earned Value reporting Assist with the compilation and issuing of all necessary cost and schedule progress reports, including earned value, in line with company procedures, and act in a timely manner to correct any issues likely to result in poorer outturn figures Production, compilation, issue, receipt and filing of project documentation between departments, clients, and sub-contractors, including tender documents, design drawings/documents, data dossiers and certification manuals, ensuring traceability and conformance to company quality standards within assigned projects Expediting timely responses to technical queries and variation orders on assigned projects, Generating purchase orders specific to project requirement on SAP, Maintaining, updating, and proof-reading project documentation including registers, cost spreadsheets and quality plan etc., on assigned projects Ensure all project and test documentation is correctly produced and securely filed, being submitted to the client within contract timescales, Implement company procedures, or any other instructions given by the Project Manager or other management, ensuring that all controls are in place Proof reading project documentation including registers and cost spreadsheets, Assisting with internal audits Competencies Able to budget, cost and price various products and services and able to produce accurate financial reports and analysis, Able to effectively and efficiently produce and report cost and time within a project., Good understanding of how to achieve effective contract management Can effectively deal with change and claims, Able to analyse the Engineering and Construction project environment, Understands project and contract terms and invoicing procedures, Shows awareness and monitoring of WIP Can conduct simple procurement exercises, including setting evaluation criteria and ranking potential suppliers, Good understanding of change management in relation to scope management, document control and version control Understands the need for ethical working, values, integrity and codes of conduct and the need to observe these in the execution of work in a way that contributes to professionalism, Has the ability to communicate project controls information effectively to a range of stakeholders including technical and non-technical audiences, Can identify and quantify project-related risks and opportunities, Can recommend contingencies and/or mitigation of risks Can review information and identify assumptions, gaps, conflicting data, ambiguities, actions to take to resolve the above, Good ability to produce a document that details the scope of the project Understands the implications of a sound approach to the development of and use of diverse types of breakdown and coding structures, Prepare and present breakdown and coding structures that meet project requirements and are flexible Able to gather and validate the information required to produce schedules, Able to determine timescales for component activities and check that developed timescales are consistent with achieving the requirements Able to develop basis of schedule/schedule narrative, Can develop the initial budget for control of work scope delivery using cost estimates, project schedules and breakdown structures Has an organised approach to the maintenance of project files, Has good attention to detail, Has good working knowledge of Microsoft Office i.e., Excel, Word, PowerPoint, Is confident to learn software tools to support project activities Key Indicators/Requirements Achievement of Key Performance Indicators and Service Level Agreements, as set by your line manager from time-to-time, Satisfied clients, both internal and/or external, Timely completion of work, Quality of work Adherence to relevant processes, procedures, and Policies, Professionalism, Integrity, Trust, Team Spirit, Caring Commercial & Risk Inform project manager / line manager of potential risks identified in a timely manner, Work within allocated CTR or allocated hours where applicable. Demonstrate clear understating of relevant commercial and budgetary landscape, Work to agreed plans, using initiative to identify improvements/savings. Function as an ambassador for the Company, always presenting the right image to existing and potential clients, To attend meetings and forums, representing the Company, Forge links and establish communication with relevant colleagues and other stakeholders. Health, Safety, Environment & Quality Inform line/project manager of potential project risks identified in a timely manner., Working within the Company s ISO9001:2008 quality systems. Responsible for own safety at work, Consideration to be given to others in working environment. Adhere to Company and client health and safety procedures, Comply with and work to - relevant procedures, policies, processes, and standards, to meet the required level of quality in all outputs, Zero non-conformances to all Company, client, and project specific quality and safety plans, Adherence to PPE requirements, where applicable. Technical Requirements Keep up to date with latest industry and functional standards, technology, and norms, Be familiar with all relevant systems. A good understanding of the availability and use of all relevant electronic tools and software, Full awareness and understanding of relevant legislation and standards, and their practical application, Awareness and understanding of all relevant Company Policies, processes, and procedures. Knowledge, Skills, Experience & Qualifications The role is required to have a formal UK qualification in Project Controls and Degree or master's degree in a related field, Experience in a similar role, Leadership experience People skills, Honesty, integrity, and reliability, Solid written and verbal communication skills, High diligence Organisational skills, Critical thinking and problem-solving skills, Research and Analytical skills Excellent computer skills, including MS Office, particularly Excel, Word, and Outlook, Good presentation skills (PowerPoint) and Understanding of data privacy standards These roles and responsibilities are issued as a guideline to help you understand the duties you are expected to undertake as part of your role. They may be subject to change from time-to-time to meet business needs, and you may be required to carry-out additional duties that are reasonably consistent with your skills and status.
Mar 28, 2024
Full time
Purpose The Project Controller is a key member of the project team and works directly with the Project Manager to help define the project's goals and objectives, creating and maintaining a project's budget and schedule, analysing progress reported against work schedules, and recommending actions to improve progress. Accountabilities Maximise productivity by supporting the project team and all resources, Enter new projects, clients, and resources on the Electronic Project Management System (EPMS) and SAP, Assist with the compilation and processing of monthly project invoices, taking ownership of the processing of invoices for assigned projects, Creation of products and charges as required on EPMS, Work alongside project management to develop and deliver project reports via EPMS and other systems Develop and produce project trackers using native SAP data and coordinating with Project Managers to update forecasts, Work as an EPMS Super-User to support team members and assist with long term development plans for EPMS, Implement and monitor Resource Plans across projects, Monitor CTR and DDS trackers across assigned projects including Earned Value reporting Assist with the compilation and issuing of all necessary cost and schedule progress reports, including earned value, in line with company procedures, and act in a timely manner to correct any issues likely to result in poorer outturn figures Production, compilation, issue, receipt and filing of project documentation between departments, clients, and sub-contractors, including tender documents, design drawings/documents, data dossiers and certification manuals, ensuring traceability and conformance to company quality standards within assigned projects Expediting timely responses to technical queries and variation orders on assigned projects, Generating purchase orders specific to project requirement on SAP, Maintaining, updating, and proof-reading project documentation including registers, cost spreadsheets and quality plan etc., on assigned projects Ensure all project and test documentation is correctly produced and securely filed, being submitted to the client within contract timescales, Implement company procedures, or any other instructions given by the Project Manager or other management, ensuring that all controls are in place Proof reading project documentation including registers and cost spreadsheets, Assisting with internal audits Competencies Able to budget, cost and price various products and services and able to produce accurate financial reports and analysis, Able to effectively and efficiently produce and report cost and time within a project., Good understanding of how to achieve effective contract management Can effectively deal with change and claims, Able to analyse the Engineering and Construction project environment, Understands project and contract terms and invoicing procedures, Shows awareness and monitoring of WIP Can conduct simple procurement exercises, including setting evaluation criteria and ranking potential suppliers, Good understanding of change management in relation to scope management, document control and version control Understands the need for ethical working, values, integrity and codes of conduct and the need to observe these in the execution of work in a way that contributes to professionalism, Has the ability to communicate project controls information effectively to a range of stakeholders including technical and non-technical audiences, Can identify and quantify project-related risks and opportunities, Can recommend contingencies and/or mitigation of risks Can review information and identify assumptions, gaps, conflicting data, ambiguities, actions to take to resolve the above, Good ability to produce a document that details the scope of the project Understands the implications of a sound approach to the development of and use of diverse types of breakdown and coding structures, Prepare and present breakdown and coding structures that meet project requirements and are flexible Able to gather and validate the information required to produce schedules, Able to determine timescales for component activities and check that developed timescales are consistent with achieving the requirements Able to develop basis of schedule/schedule narrative, Can develop the initial budget for control of work scope delivery using cost estimates, project schedules and breakdown structures Has an organised approach to the maintenance of project files, Has good attention to detail, Has good working knowledge of Microsoft Office i.e., Excel, Word, PowerPoint, Is confident to learn software tools to support project activities Key Indicators/Requirements Achievement of Key Performance Indicators and Service Level Agreements, as set by your line manager from time-to-time, Satisfied clients, both internal and/or external, Timely completion of work, Quality of work Adherence to relevant processes, procedures, and Policies, Professionalism, Integrity, Trust, Team Spirit, Caring Commercial & Risk Inform project manager / line manager of potential risks identified in a timely manner, Work within allocated CTR or allocated hours where applicable. Demonstrate clear understating of relevant commercial and budgetary landscape, Work to agreed plans, using initiative to identify improvements/savings. Function as an ambassador for the Company, always presenting the right image to existing and potential clients, To attend meetings and forums, representing the Company, Forge links and establish communication with relevant colleagues and other stakeholders. Health, Safety, Environment & Quality Inform line/project manager of potential project risks identified in a timely manner., Working within the Company s ISO9001:2008 quality systems. Responsible for own safety at work, Consideration to be given to others in working environment. Adhere to Company and client health and safety procedures, Comply with and work to - relevant procedures, policies, processes, and standards, to meet the required level of quality in all outputs, Zero non-conformances to all Company, client, and project specific quality and safety plans, Adherence to PPE requirements, where applicable. Technical Requirements Keep up to date with latest industry and functional standards, technology, and norms, Be familiar with all relevant systems. A good understanding of the availability and use of all relevant electronic tools and software, Full awareness and understanding of relevant legislation and standards, and their practical application, Awareness and understanding of all relevant Company Policies, processes, and procedures. Knowledge, Skills, Experience & Qualifications The role is required to have a formal UK qualification in Project Controls and Degree or master's degree in a related field, Experience in a similar role, Leadership experience People skills, Honesty, integrity, and reliability, Solid written and verbal communication skills, High diligence Organisational skills, Critical thinking and problem-solving skills, Research and Analytical skills Excellent computer skills, including MS Office, particularly Excel, Word, and Outlook, Good presentation skills (PowerPoint) and Understanding of data privacy standards These roles and responsibilities are issued as a guideline to help you understand the duties you are expected to undertake as part of your role. They may be subject to change from time-to-time to meet business needs, and you may be required to carry-out additional duties that are reasonably consistent with your skills and status.
About the role An opportunity has arisen for a Multiskilled Shift Engineer to join us at our site in Hinckley. The role entails coordinating and conducting all routine preventative and reactive asset maintenance to ensure safe operation and equipment reliability to meet production demands. You will also manage routine maintenance, spare parts inventory and the expedition of additional spares or support requirements to deliver the equipment back to production within agreed timescales. Working closely with OEMs and other contract service providers, you will lead the site maintenance strategy focusing on equipment and process reliability and continuous improvement. As a Multiskilled Shift Engineer, you are required to monitor asset performance and maintenance effectiveness and identify and prioritise areas for continuous improvement focus. By continually developing an environment that promotes constructive involvement and engagement in the Engineering team, we believe that the right candidate in this position will help us deliver a world-class service in a fast-paced environment so that we can continue to delight our customers and grow our business. We operate very high safety standards and you will liaise with Shift Managers, Health & Safety Managers and other team members, instilling confidence and taking ownership. Your remit includes supervising contractor visits and ensuring safe systems and permits to work. You would be joining an 42hour/week Panama shift rota. Some flexibility might be required to cover absence/holidays (max 3 times a year) that is compensated with time in lieu. About you Minimum requirements: Fully qualified multi skilled Electrical / Mechanical accredited to a minimum of NVQ Level 3 or BTEC. Evidence of PPM implementation, delivery and control Must have a demonstrable background in a Maintenance environment Continuous Improvement/Operational Excellence training e.g.5S, Lean Manufacturing, Root Cause Problem Solving techniques. Experience in a fast-paced, multi-shift manufacturing environment. Experience of using SAP is an advantage Comfortable using Microsoft packages such as Excel Ability to handle purchasing, stock control, and supplier communication and correspondence via a variety of business systems Benefits Salary £54,059.40 Overtime possible 25 days' holiday plus bank holidays Pension scheme, life assurance and income protection Sharesave scheme Employee assistance programme Cycle to work scheme Corporate discounts
Mar 28, 2024
Full time
About the role An opportunity has arisen for a Multiskilled Shift Engineer to join us at our site in Hinckley. The role entails coordinating and conducting all routine preventative and reactive asset maintenance to ensure safe operation and equipment reliability to meet production demands. You will also manage routine maintenance, spare parts inventory and the expedition of additional spares or support requirements to deliver the equipment back to production within agreed timescales. Working closely with OEMs and other contract service providers, you will lead the site maintenance strategy focusing on equipment and process reliability and continuous improvement. As a Multiskilled Shift Engineer, you are required to monitor asset performance and maintenance effectiveness and identify and prioritise areas for continuous improvement focus. By continually developing an environment that promotes constructive involvement and engagement in the Engineering team, we believe that the right candidate in this position will help us deliver a world-class service in a fast-paced environment so that we can continue to delight our customers and grow our business. We operate very high safety standards and you will liaise with Shift Managers, Health & Safety Managers and other team members, instilling confidence and taking ownership. Your remit includes supervising contractor visits and ensuring safe systems and permits to work. You would be joining an 42hour/week Panama shift rota. Some flexibility might be required to cover absence/holidays (max 3 times a year) that is compensated with time in lieu. About you Minimum requirements: Fully qualified multi skilled Electrical / Mechanical accredited to a minimum of NVQ Level 3 or BTEC. Evidence of PPM implementation, delivery and control Must have a demonstrable background in a Maintenance environment Continuous Improvement/Operational Excellence training e.g.5S, Lean Manufacturing, Root Cause Problem Solving techniques. Experience in a fast-paced, multi-shift manufacturing environment. Experience of using SAP is an advantage Comfortable using Microsoft packages such as Excel Ability to handle purchasing, stock control, and supplier communication and correspondence via a variety of business systems Benefits Salary £54,059.40 Overtime possible 25 days' holiday plus bank holidays Pension scheme, life assurance and income protection Sharesave scheme Employee assistance programme Cycle to work scheme Corporate discounts
Rheinmetall BAE Systems Land (RBSL)
Gateshead, Tyne And Wear
WHAT WE ARE LOOKING FOR Rheinmetall BAE Systems Land (RBSL) designs, manufactures and supports world leading military vehicles. The business is currently preparing for an exciting period of growth ahead of key armoured vehicle programmes for the UK MOD. We are now looking for proactive individuals with a willingness to lead and integrate into large engineering development programmes. given the opportunity to stretch and grow, and continuously develop in a dynamic and high performing group delivering a high status project. If you are driven to succeed, thrive on challenge, and are interested making your mark in the field of military vehicle development, this role should hold much appeal. Overview - Position Purpose This individual will report into the Project Controls Manager (PCM) and will hold responsibility for the overall planning activity on the Challenger 3 programme. This will include; This is a unique opportunity to become part of the team developing, integrating and testing one of the most revered and battle-proven armoured vehicles in the world. You will become a key part of the engineering team, leading and executing your own technical area to enable the successful delivery of the programme. We are building a team of engineers, managers and leaders who will drive excellence and deliver the best for our customers. As part of this team you will be development and maintenance of the L1 programme plan; establishing and reporting against the programme critical path; management of L2 plan interfaces; management and coaching of planning team; ownership of the customer planning relationship Key Stakeholders for the role include (but are not limited to) Project Control Manager Control Account Managers Technical Project Management Team Project Professionals Programme planners Programme Manager Position Duties and Responsibilities Generation, update and maintenance of the L0 and L1 Joint Integrated Project Schedule (JIPS) summarising numerous subordinate schedules using several planning methodologies Establishment of programme critical path and reporting on performance and variances to plans Management and review of the L2 plans, in particular the interfaces between the plans and the structure to support the L1 plan Oversight of updates to Level 4 plans by the planning team Ownership of the planning relationship and deliverable to the customer Maintaining quality standards within all plans, ensuring compliance with industry standard schedule health measures Undertake what if/scenario planning Provide leadership and guidance to planners on the programme Provide support to PCM monthly review cycle as planning SME Key involvement in programme planning governance cycle Support the PCM within monthly Control Account Manager reviews including assisting with planning dependant outputs such as Risk Management, resource management, EVM and reporting Share best practice in planning techniques from across industry WHAT QUALIFICATIONS YOU SHOULD HAVE Proven experience in planning and integration of various internal & external schedules into a master schedule (Essential) Advanced level proficiency of MS Project (Essential) Broad experience in a complex project environment, a PMO or other project reporting environment (Essential) Project management qualification from an accredited body such as APM or PRINCE (Desirable) Good working knowledge of Earned Value Management (Desirable) A good understanding on the principles of risk and schedule risk management (Desirable) Excellent communication skills, both verbal and presentational Ability to work cross-functionally Excellent attention to detail Confidence to challenge and question their peers when needed WHAT WE OFFER YOU We want RBSL to be an employer of choice and for our employees to build a career they can be proud of with us. Through our contracts to deliver world-class products and support, we are able to offer great opportunities for personal development and career advancement through specialist technical roles, essential support functions and leadership positions. In addition, RBSL offer: Competitive salaries reviewed each year against market Hybrid and flexible working over a 4.5 day week Annual incentive scheme Life assurance 5 weeks holiday plus bank holidays Long Service rewards with additional holiday Holiday purchase scheme Health cash plan Employer pension contributions up to 10% Salary sacrifice benefits including cycle to work and electric vehicles schemes Access to high street and gym discounts and cashback Enhanced maternity and paternity benefits Private health care, car allowances and company car for some employees CONTACT INFORMATION Contact Person: Simon Fletcher
Mar 28, 2024
Full time
WHAT WE ARE LOOKING FOR Rheinmetall BAE Systems Land (RBSL) designs, manufactures and supports world leading military vehicles. The business is currently preparing for an exciting period of growth ahead of key armoured vehicle programmes for the UK MOD. We are now looking for proactive individuals with a willingness to lead and integrate into large engineering development programmes. given the opportunity to stretch and grow, and continuously develop in a dynamic and high performing group delivering a high status project. If you are driven to succeed, thrive on challenge, and are interested making your mark in the field of military vehicle development, this role should hold much appeal. Overview - Position Purpose This individual will report into the Project Controls Manager (PCM) and will hold responsibility for the overall planning activity on the Challenger 3 programme. This will include; This is a unique opportunity to become part of the team developing, integrating and testing one of the most revered and battle-proven armoured vehicles in the world. You will become a key part of the engineering team, leading and executing your own technical area to enable the successful delivery of the programme. We are building a team of engineers, managers and leaders who will drive excellence and deliver the best for our customers. As part of this team you will be development and maintenance of the L1 programme plan; establishing and reporting against the programme critical path; management of L2 plan interfaces; management and coaching of planning team; ownership of the customer planning relationship Key Stakeholders for the role include (but are not limited to) Project Control Manager Control Account Managers Technical Project Management Team Project Professionals Programme planners Programme Manager Position Duties and Responsibilities Generation, update and maintenance of the L0 and L1 Joint Integrated Project Schedule (JIPS) summarising numerous subordinate schedules using several planning methodologies Establishment of programme critical path and reporting on performance and variances to plans Management and review of the L2 plans, in particular the interfaces between the plans and the structure to support the L1 plan Oversight of updates to Level 4 plans by the planning team Ownership of the planning relationship and deliverable to the customer Maintaining quality standards within all plans, ensuring compliance with industry standard schedule health measures Undertake what if/scenario planning Provide leadership and guidance to planners on the programme Provide support to PCM monthly review cycle as planning SME Key involvement in programme planning governance cycle Support the PCM within monthly Control Account Manager reviews including assisting with planning dependant outputs such as Risk Management, resource management, EVM and reporting Share best practice in planning techniques from across industry WHAT QUALIFICATIONS YOU SHOULD HAVE Proven experience in planning and integration of various internal & external schedules into a master schedule (Essential) Advanced level proficiency of MS Project (Essential) Broad experience in a complex project environment, a PMO or other project reporting environment (Essential) Project management qualification from an accredited body such as APM or PRINCE (Desirable) Good working knowledge of Earned Value Management (Desirable) A good understanding on the principles of risk and schedule risk management (Desirable) Excellent communication skills, both verbal and presentational Ability to work cross-functionally Excellent attention to detail Confidence to challenge and question their peers when needed WHAT WE OFFER YOU We want RBSL to be an employer of choice and for our employees to build a career they can be proud of with us. Through our contracts to deliver world-class products and support, we are able to offer great opportunities for personal development and career advancement through specialist technical roles, essential support functions and leadership positions. In addition, RBSL offer: Competitive salaries reviewed each year against market Hybrid and flexible working over a 4.5 day week Annual incentive scheme Life assurance 5 weeks holiday plus bank holidays Long Service rewards with additional holiday Holiday purchase scheme Health cash plan Employer pension contributions up to 10% Salary sacrifice benefits including cycle to work and electric vehicles schemes Access to high street and gym discounts and cashback Enhanced maternity and paternity benefits Private health care, car allowances and company car for some employees CONTACT INFORMATION Contact Person: Simon Fletcher
Reporting to the Operations Director with full accountability for both onsite & global quality activities, driving process & organisational excellence to ensure consumer expectations of a luxury product are exceeded. To define & establish quality standards; procedures; control of documentation; analysis of results; initiatives to sustain and improve standards. Control and monitor systems of audit and training to secure ownership of quality by all staff. Ensure that the quality values are defined, understood & delivered. Key Responsibilities: Budgeting, reporting, and financial counselling of the team to evaluate operational results in terms of cost, budget, operating policies, trends and increased profit opportunity Effective leadership, management, and development of the supply chain team, following the H+S regulation and guidance Implement group strategies, policies and procedures throughout the supply chain Analysing the supply chain functions and metrics, resolving issues and implementing initiatives Leading the Sales and Operational planning processes for the site, working in collaboration with other key functions, deploying it to the medium term plan and following it to the production schedule and execution Manage the company Global Logistics functions, achieving the level of service, quality, costs and ensure company compliance and performance to regulatory standards Driving the improvement of supplier performance specifically the quality of delivered goods and services, building a resilient supply network Negotiating supplier agreements, preparation of contracts and tender management. Analyse data, produce reports monitoring supplier performance, spends, cost saving opportunities and risk Working with the procurement team in relation to reductions in raw material costs, increased supplier flexibility with exceptional service levels To assess and manage risk to the organisation through management of part shortages and escalation process Engage suppliers in sustainability programs, improving environmental footprint To ensure material schedules/PO's are actioned in a timely manner and achieved by suppliers. To ensure integrity and control in the planning and supply data, inclusive of shortages across all commodities Further development of material replenishment systems and processes to optimise customer service Manage the Working Capital ensure best practice inventory management techniques, manage phase-in/phase-out of goods in stock to reduce obsolescence, inventory deviations and loss of margin. To understand the ERP and MRP requirements, implementing and utilising the appropriate functionality with the ERP/MRP systems Quoting of all lead-times, plus driving lead-times down across the product portfolio Ensure business compliance with all the latest industry legislation, accreditation, requirements, and best practice guidelines Ensure the security and sustainability of sources of essential products and services, adhering to health, safety and environmental regulations KPI's: Controlling cost of field quality and true cost of Quality Securing 'In process' and 'final' inspection quality Data capture; collation; secure audit trail and analysis Training and application of all quality procedures Key Performance Indicators: Level of service, on time delivery and in full of Raw Materials, Trading Goods and Finish Goods Logistics costs: Freight costs, Lead-time performance. Working capital: Inventory levels, payment terms reduction in site stock holding Minimal quality issues (Support Quality Manager) Maximizing margin opportunity through achieving best material prices Drive and Develop teams KPIs Direct reports: Purchasing manager Logistics manager Warehouse manager Essential Experience / Qualifications and Attributes Required: Experience in P&L management and in a similar position of at least 7 years Ideally educated to degree level in appropriate discipline Supply chain or Logistics specific qualification - CIPS, APICS or IOSCM Excellent understanding of MRP/ERP systems, preferably SAP Experienced in material supply methodologies, including Lean principles Strong problem-solving analysis, judgement, and decision making-skills Excellent IT skills and be fully competent in the use of Microsoft Office products Workplace and Travel: Plymouth Factory Visits to Suppliers, warehouses, and trade fair as necessary If you have the relevant experience as detailed, please submit an up to date CV by using the 'apply' button.
Mar 28, 2024
Full time
Reporting to the Operations Director with full accountability for both onsite & global quality activities, driving process & organisational excellence to ensure consumer expectations of a luxury product are exceeded. To define & establish quality standards; procedures; control of documentation; analysis of results; initiatives to sustain and improve standards. Control and monitor systems of audit and training to secure ownership of quality by all staff. Ensure that the quality values are defined, understood & delivered. Key Responsibilities: Budgeting, reporting, and financial counselling of the team to evaluate operational results in terms of cost, budget, operating policies, trends and increased profit opportunity Effective leadership, management, and development of the supply chain team, following the H+S regulation and guidance Implement group strategies, policies and procedures throughout the supply chain Analysing the supply chain functions and metrics, resolving issues and implementing initiatives Leading the Sales and Operational planning processes for the site, working in collaboration with other key functions, deploying it to the medium term plan and following it to the production schedule and execution Manage the company Global Logistics functions, achieving the level of service, quality, costs and ensure company compliance and performance to regulatory standards Driving the improvement of supplier performance specifically the quality of delivered goods and services, building a resilient supply network Negotiating supplier agreements, preparation of contracts and tender management. Analyse data, produce reports monitoring supplier performance, spends, cost saving opportunities and risk Working with the procurement team in relation to reductions in raw material costs, increased supplier flexibility with exceptional service levels To assess and manage risk to the organisation through management of part shortages and escalation process Engage suppliers in sustainability programs, improving environmental footprint To ensure material schedules/PO's are actioned in a timely manner and achieved by suppliers. To ensure integrity and control in the planning and supply data, inclusive of shortages across all commodities Further development of material replenishment systems and processes to optimise customer service Manage the Working Capital ensure best practice inventory management techniques, manage phase-in/phase-out of goods in stock to reduce obsolescence, inventory deviations and loss of margin. To understand the ERP and MRP requirements, implementing and utilising the appropriate functionality with the ERP/MRP systems Quoting of all lead-times, plus driving lead-times down across the product portfolio Ensure business compliance with all the latest industry legislation, accreditation, requirements, and best practice guidelines Ensure the security and sustainability of sources of essential products and services, adhering to health, safety and environmental regulations KPI's: Controlling cost of field quality and true cost of Quality Securing 'In process' and 'final' inspection quality Data capture; collation; secure audit trail and analysis Training and application of all quality procedures Key Performance Indicators: Level of service, on time delivery and in full of Raw Materials, Trading Goods and Finish Goods Logistics costs: Freight costs, Lead-time performance. Working capital: Inventory levels, payment terms reduction in site stock holding Minimal quality issues (Support Quality Manager) Maximizing margin opportunity through achieving best material prices Drive and Develop teams KPIs Direct reports: Purchasing manager Logistics manager Warehouse manager Essential Experience / Qualifications and Attributes Required: Experience in P&L management and in a similar position of at least 7 years Ideally educated to degree level in appropriate discipline Supply chain or Logistics specific qualification - CIPS, APICS or IOSCM Excellent understanding of MRP/ERP systems, preferably SAP Experienced in material supply methodologies, including Lean principles Strong problem-solving analysis, judgement, and decision making-skills Excellent IT skills and be fully competent in the use of Microsoft Office products Workplace and Travel: Plymouth Factory Visits to Suppliers, warehouses, and trade fair as necessary If you have the relevant experience as detailed, please submit an up to date CV by using the 'apply' button.
Rheinmetall BAE Systems Land (RBSL)
Telford, Shropshire
WHAT WE ARE LOOKING FOR Rheinmetall BAE Systems Land (RBSL) designs, manufactures and supports world leading military vehicles. The business is currently preparing for an exciting period of growth ahead of key armoured vehicle programmes for the UK MOD. We are now looking for proactive individuals with a willingness to lead and integrate into large engineering development programmes. given the opportunity to stretch and grow, and continuously develop in a dynamic and high performing group delivering a high status project. If you are driven to succeed, thrive on challenge, and are interested making your mark in the field of military vehicle development, this role should hold much appeal. Overview - Position Purpose This individual will report into the Project Controls Manager (PCM) and will hold responsibility for the overall planning activity on the Challenger 3 programme. This will include; This is a unique opportunity to become part of the team developing, integrating and testing one of the most revered and battle-proven armoured vehicles in the world. You will become a key part of the engineering team, leading and executing your own technical area to enable the successful delivery of the programme. We are building a team of engineers, managers and leaders who will drive excellence and deliver the best for our customers. As part of this team you will be development and maintenance of the L1 programme plan; establishing and reporting against the programme critical path; management of L2 plan interfaces; management and coaching of planning team; ownership of the customer planning relationship Key Stakeholders for the role include (but are not limited to) Project Control Manager Control Account Managers Technical Project Management Team Project Professionals Programme planners Programme Manager Position Duties and Responsibilities Generation, update and maintenance of the L0 and L1 Joint Integrated Project Schedule (JIPS) summarising numerous subordinate schedules using several planning methodologies Establishment of programme critical path and reporting on performance and variances to plans Management and review of the L2 plans, in particular the interfaces between the plans and the structure to support the L1 plan Oversight of updates to Level 4 plans by the planning team Ownership of the planning relationship and deliverable to the customer Maintaining quality standards within all plans, ensuring compliance with industry standard schedule health measures Undertake what if/scenario planning Provide leadership and guidance to planners on the programme Provide support to PCM monthly review cycle as planning SME Key involvement in programme planning governance cycle Support the PCM within monthly Control Account Manager reviews including assisting with planning dependant outputs such as Risk Management, resource management, EVM and reporting Share best practice in planning techniques from across industry WHAT QUALIFICATIONS YOU SHOULD HAVE Proven experience in planning and integration of various internal & external schedules into a master schedule (Essential) Advanced level proficiency of MS Project (Essential) Broad experience in a complex project environment, a PMO or other project reporting environment (Essential) Project management qualification from an accredited body such as APM or PRINCE (Desirable) Good working knowledge of Earned Value Management (Desirable) A good understanding on the principles of risk and schedule risk management (Desirable) Excellent communication skills, both verbal and presentational Ability to work cross-functionally Excellent attention to detail Confidence to challenge and question their peers when needed WHAT WE OFFER YOU We want RBSL to be an employer of choice and for our employees to build a career they can be proud of with us. Through our contracts to deliver world-class products and support, we are able to offer great opportunities for personal development and career advancement through specialist technical roles, essential support functions and leadership positions. In addition, RBSL offer: Competitive salaries reviewed each year against market Hybrid and flexible working over a 4.5 day week Annual incentive scheme Life assurance 5 weeks holiday plus bank holidays Long Service rewards with additional holiday Holiday purchase scheme Health cash plan Employer pension contributions up to 10% Salary sacrifice benefits including cycle to work and electric vehicles schemes Access to high street and gym discounts and cashback Enhanced maternity and paternity benefits Private health care, car allowances and company car for some employees CONTACT INFORMATION Contact Person: Iwona Kurpiewska
Mar 28, 2024
Full time
WHAT WE ARE LOOKING FOR Rheinmetall BAE Systems Land (RBSL) designs, manufactures and supports world leading military vehicles. The business is currently preparing for an exciting period of growth ahead of key armoured vehicle programmes for the UK MOD. We are now looking for proactive individuals with a willingness to lead and integrate into large engineering development programmes. given the opportunity to stretch and grow, and continuously develop in a dynamic and high performing group delivering a high status project. If you are driven to succeed, thrive on challenge, and are interested making your mark in the field of military vehicle development, this role should hold much appeal. Overview - Position Purpose This individual will report into the Project Controls Manager (PCM) and will hold responsibility for the overall planning activity on the Challenger 3 programme. This will include; This is a unique opportunity to become part of the team developing, integrating and testing one of the most revered and battle-proven armoured vehicles in the world. You will become a key part of the engineering team, leading and executing your own technical area to enable the successful delivery of the programme. We are building a team of engineers, managers and leaders who will drive excellence and deliver the best for our customers. As part of this team you will be development and maintenance of the L1 programme plan; establishing and reporting against the programme critical path; management of L2 plan interfaces; management and coaching of planning team; ownership of the customer planning relationship Key Stakeholders for the role include (but are not limited to) Project Control Manager Control Account Managers Technical Project Management Team Project Professionals Programme planners Programme Manager Position Duties and Responsibilities Generation, update and maintenance of the L0 and L1 Joint Integrated Project Schedule (JIPS) summarising numerous subordinate schedules using several planning methodologies Establishment of programme critical path and reporting on performance and variances to plans Management and review of the L2 plans, in particular the interfaces between the plans and the structure to support the L1 plan Oversight of updates to Level 4 plans by the planning team Ownership of the planning relationship and deliverable to the customer Maintaining quality standards within all plans, ensuring compliance with industry standard schedule health measures Undertake what if/scenario planning Provide leadership and guidance to planners on the programme Provide support to PCM monthly review cycle as planning SME Key involvement in programme planning governance cycle Support the PCM within monthly Control Account Manager reviews including assisting with planning dependant outputs such as Risk Management, resource management, EVM and reporting Share best practice in planning techniques from across industry WHAT QUALIFICATIONS YOU SHOULD HAVE Proven experience in planning and integration of various internal & external schedules into a master schedule (Essential) Advanced level proficiency of MS Project (Essential) Broad experience in a complex project environment, a PMO or other project reporting environment (Essential) Project management qualification from an accredited body such as APM or PRINCE (Desirable) Good working knowledge of Earned Value Management (Desirable) A good understanding on the principles of risk and schedule risk management (Desirable) Excellent communication skills, both verbal and presentational Ability to work cross-functionally Excellent attention to detail Confidence to challenge and question their peers when needed WHAT WE OFFER YOU We want RBSL to be an employer of choice and for our employees to build a career they can be proud of with us. Through our contracts to deliver world-class products and support, we are able to offer great opportunities for personal development and career advancement through specialist technical roles, essential support functions and leadership positions. In addition, RBSL offer: Competitive salaries reviewed each year against market Hybrid and flexible working over a 4.5 day week Annual incentive scheme Life assurance 5 weeks holiday plus bank holidays Long Service rewards with additional holiday Holiday purchase scheme Health cash plan Employer pension contributions up to 10% Salary sacrifice benefits including cycle to work and electric vehicles schemes Access to high street and gym discounts and cashback Enhanced maternity and paternity benefits Private health care, car allowances and company car for some employees CONTACT INFORMATION Contact Person: Iwona Kurpiewska
WHAT WE ARE LOOKING FOR Rheinmetall BAE Systems Land (RBSL) designs, manufactures and supports world leading military vehicles. The business is currently preparing for an exciting period of growth ahead of key armoured vehicle programmes for the UK MOD. We are now looking for proactive individuals with a willingness to lead and integrate into large engineering development programmes. given the opportunity to stretch and grow, and continuously develop in a dynamic and high performing group delivering a high status project. If you are driven to succeed, thrive on challenge, and are interested making your mark in the field of military vehicle development, this role should hold much appeal. Overview - Position Purpose This individual will report into the Project Controls Manager (PCM) and will hold responsibility for the overall planning activity on the Challenger 3 programme. This will include; This is a unique opportunity to become part of the team developing, integrating and testing one of the most revered and battle-proven armoured vehicles in the world. You will become a key part of the engineering team, leading and executing your own technical area to enable the successful delivery of the programme. We are building a team of engineers, managers and leaders who will drive excellence and deliver the best for our customers. As part of this team you will be development and maintenance of the L1 programme plan; establishing and reporting against the programme critical path; management of L2 plan interfaces; management and coaching of planning team; ownership of the customer planning relationship Key Stakeholders for the role include (but are not limited to) Project Control Manager Control Account Managers Technical Project Management Team Project Professionals Programme planners Programme Manager Position Duties and Responsibilities Generation, update and maintenance of the L0 and L1 Joint Integrated Project Schedule (JIPS) summarising numerous subordinate schedules using several planning methodologies Establishment of programme critical path and reporting on performance and variances to plans Management and review of the L2 plans, in particular the interfaces between the plans and the structure to support the L1 plan Oversight of updates to Level 4 plans by the planning team Ownership of the planning relationship and deliverable to the customer Maintaining quality standards within all plans, ensuring compliance with industry standard schedule health measures Undertake what if/scenario planning Provide leadership and guidance to planners on the programme Provide support to PCM monthly review cycle as planning SME Key involvement in programme planning governance cycle Support the PCM within monthly Control Account Manager reviews including assisting with planning dependant outputs such as Risk Management, resource management, EVM and reporting Share best practice in planning techniques from across industry WHAT QUALIFICATIONS YOU SHOULD HAVE Proven experience in planning and integration of various internal & external schedules into a master schedule (Essential) Advanced level proficiency of MS Project (Essential) Broad experience in a complex project environment, a PMO or other project reporting environment (Essential) Project management qualification from an accredited body such as APM or PRINCE (Desirable) Good working knowledge of Earned Value Management (Desirable) A good understanding on the principles of risk and schedule risk management (Desirable) Excellent communication skills, both verbal and presentational Ability to work cross-functionally Excellent attention to detail Confidence to challenge and question their peers when needed WHAT WE OFFER YOU We want RBSL to be an employer of choice and for our employees to build a career they can be proud of with us. Through our contracts to deliver world-class products and support, we are able to offer great opportunities for personal development and career advancement through specialist technical roles, essential support functions and leadership positions. In addition, RBSL offer: Competitive salaries reviewed each year against market Hybrid and flexible working over a 4.5 day week Annual incentive scheme Life assurance 5 weeks holiday plus bank holidays Long Service rewards with additional holiday Holiday purchase scheme Health cash plan Employer pension contributions up to 10% Salary sacrifice benefits including cycle to work and electric vehicles schemes Access to high street and gym discounts and cashback Enhanced maternity and paternity benefits Private health care, car allowances and company car for some employees CONTACT INFORMATION Contact Person: Simon Fletcher
Mar 28, 2024
Full time
WHAT WE ARE LOOKING FOR Rheinmetall BAE Systems Land (RBSL) designs, manufactures and supports world leading military vehicles. The business is currently preparing for an exciting period of growth ahead of key armoured vehicle programmes for the UK MOD. We are now looking for proactive individuals with a willingness to lead and integrate into large engineering development programmes. given the opportunity to stretch and grow, and continuously develop in a dynamic and high performing group delivering a high status project. If you are driven to succeed, thrive on challenge, and are interested making your mark in the field of military vehicle development, this role should hold much appeal. Overview - Position Purpose This individual will report into the Project Controls Manager (PCM) and will hold responsibility for the overall planning activity on the Challenger 3 programme. This will include; This is a unique opportunity to become part of the team developing, integrating and testing one of the most revered and battle-proven armoured vehicles in the world. You will become a key part of the engineering team, leading and executing your own technical area to enable the successful delivery of the programme. We are building a team of engineers, managers and leaders who will drive excellence and deliver the best for our customers. As part of this team you will be development and maintenance of the L1 programme plan; establishing and reporting against the programme critical path; management of L2 plan interfaces; management and coaching of planning team; ownership of the customer planning relationship Key Stakeholders for the role include (but are not limited to) Project Control Manager Control Account Managers Technical Project Management Team Project Professionals Programme planners Programme Manager Position Duties and Responsibilities Generation, update and maintenance of the L0 and L1 Joint Integrated Project Schedule (JIPS) summarising numerous subordinate schedules using several planning methodologies Establishment of programme critical path and reporting on performance and variances to plans Management and review of the L2 plans, in particular the interfaces between the plans and the structure to support the L1 plan Oversight of updates to Level 4 plans by the planning team Ownership of the planning relationship and deliverable to the customer Maintaining quality standards within all plans, ensuring compliance with industry standard schedule health measures Undertake what if/scenario planning Provide leadership and guidance to planners on the programme Provide support to PCM monthly review cycle as planning SME Key involvement in programme planning governance cycle Support the PCM within monthly Control Account Manager reviews including assisting with planning dependant outputs such as Risk Management, resource management, EVM and reporting Share best practice in planning techniques from across industry WHAT QUALIFICATIONS YOU SHOULD HAVE Proven experience in planning and integration of various internal & external schedules into a master schedule (Essential) Advanced level proficiency of MS Project (Essential) Broad experience in a complex project environment, a PMO or other project reporting environment (Essential) Project management qualification from an accredited body such as APM or PRINCE (Desirable) Good working knowledge of Earned Value Management (Desirable) A good understanding on the principles of risk and schedule risk management (Desirable) Excellent communication skills, both verbal and presentational Ability to work cross-functionally Excellent attention to detail Confidence to challenge and question their peers when needed WHAT WE OFFER YOU We want RBSL to be an employer of choice and for our employees to build a career they can be proud of with us. Through our contracts to deliver world-class products and support, we are able to offer great opportunities for personal development and career advancement through specialist technical roles, essential support functions and leadership positions. In addition, RBSL offer: Competitive salaries reviewed each year against market Hybrid and flexible working over a 4.5 day week Annual incentive scheme Life assurance 5 weeks holiday plus bank holidays Long Service rewards with additional holiday Holiday purchase scheme Health cash plan Employer pension contributions up to 10% Salary sacrifice benefits including cycle to work and electric vehicles schemes Access to high street and gym discounts and cashback Enhanced maternity and paternity benefits Private health care, car allowances and company car for some employees CONTACT INFORMATION Contact Person: Simon Fletcher
Workplace Experience Host Job Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. Responsible for all administrative/reception needs including but not limited to managing calls and calendar scheduling. Essential Duties and Key Responsibilities: Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific: Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Responsible for opening and locking up the pantry Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles. Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level preferable A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial
Mar 27, 2024
Full time
Workplace Experience Host Job Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. Responsible for all administrative/reception needs including but not limited to managing calls and calendar scheduling. Essential Duties and Key Responsibilities: Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific: Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Responsible for opening and locking up the pantry Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles. Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level preferable A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial
Workplace Experience Host Job Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. Responsible for all administrative/reception needs including but not limited to managing calls and calendar scheduling. Essential Duties and Key Responsibilities: Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific: Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Responsible for opening and locking up the pantry Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles. Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level preferable A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial
Mar 27, 2024
Full time
Workplace Experience Host Job Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. Responsible for all administrative/reception needs including but not limited to managing calls and calendar scheduling. Essential Duties and Key Responsibilities: Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific: Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Responsible for opening and locking up the pantry Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles. Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level preferable A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial
Job Title: Technical Author Responsibilities: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product life cycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 27, 2024
Contractor
Job Title: Technical Author Responsibilities: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product life cycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Vickers Neal Recruitment are delighted to be working with Elegant Clutter based at their site in Warwick, we currently have an exciting opportunity for I nstaller / Joiner to assist with the installation of Artwork for their commercial clients. Elegant Clutter work with high end hotels and restaurants and provide a bespoke and outstanding service to clients both within the UK and overseas. "At Elegant Clutter we believe that art can be anything. We also believe that anything is possible. So, we created Art Story, an international art consultancy that knows no limits. We are building a team that will help grow Elegant Clutter's art and sculpture business on a global scale." To assist with Installations on client sites you are required to: Work as a part of the team, providing an expert and professional service to our clients, always ensuring a professional attitude. Follow procedures for Loading and unloading the vans. Assist with installations of wallpaper and vinyl, training will be provided. Communicate with Project Managers to clearly identify installation requirements and regularly update any modifications, as necessary. To make sure that you have the correct tools & supplies before you depart for installations. You will be required to be proactive and gather all information necessary to complete successful installation. Work closely with your co-workers and Project Managers to ensure appropriate and safe fixing methods are used to install both 2D (framed artwork, mirrors) and 3D art (sculptural artwork, wall claddings etc.). Production: When not on site installing, you will be required to assist with the production, therefore you will get the chance to use your existing/ or learn new carpentry, picture framing or various art/ crafts skills. You will be required to ensure that H&S remains priority both on site and at Elegant Clutter production premises; this includes use of PPE at all times, manual handling techniques, correct use of install equipment including ladders and scaffold etc., general H&S on site. A clean driving license is a MUST for this position! Benefits for Installer/Joiner Paid overtime or time in lieu hand and power tools provided training provided CSCS, IPAF, PASMA, extra day holidays for birthday PPE provided Established family business pension Both permanent and contractors considered. This is an exciting opportunity to work for a truly dynamic and supportive business who are keen to see their employees develop further and further. Elegant clutter has two offices in Warwick which are truly unique and a wonderful setting to work in. If you think you have the imagination and passion to make a difference and feel engaged in Elegant Clutters values which are to, take ownership, find a way and truly consider yourself to be real people person, then please forward your application via the contact details provided. Upon application your CV will be sent to Vickers Neal Recruitment and Elegant Clutter ONLY. We do NOT send cvs to third parties.
Mar 27, 2024
Full time
Vickers Neal Recruitment are delighted to be working with Elegant Clutter based at their site in Warwick, we currently have an exciting opportunity for I nstaller / Joiner to assist with the installation of Artwork for their commercial clients. Elegant Clutter work with high end hotels and restaurants and provide a bespoke and outstanding service to clients both within the UK and overseas. "At Elegant Clutter we believe that art can be anything. We also believe that anything is possible. So, we created Art Story, an international art consultancy that knows no limits. We are building a team that will help grow Elegant Clutter's art and sculpture business on a global scale." To assist with Installations on client sites you are required to: Work as a part of the team, providing an expert and professional service to our clients, always ensuring a professional attitude. Follow procedures for Loading and unloading the vans. Assist with installations of wallpaper and vinyl, training will be provided. Communicate with Project Managers to clearly identify installation requirements and regularly update any modifications, as necessary. To make sure that you have the correct tools & supplies before you depart for installations. You will be required to be proactive and gather all information necessary to complete successful installation. Work closely with your co-workers and Project Managers to ensure appropriate and safe fixing methods are used to install both 2D (framed artwork, mirrors) and 3D art (sculptural artwork, wall claddings etc.). Production: When not on site installing, you will be required to assist with the production, therefore you will get the chance to use your existing/ or learn new carpentry, picture framing or various art/ crafts skills. You will be required to ensure that H&S remains priority both on site and at Elegant Clutter production premises; this includes use of PPE at all times, manual handling techniques, correct use of install equipment including ladders and scaffold etc., general H&S on site. A clean driving license is a MUST for this position! Benefits for Installer/Joiner Paid overtime or time in lieu hand and power tools provided training provided CSCS, IPAF, PASMA, extra day holidays for birthday PPE provided Established family business pension Both permanent and contractors considered. This is an exciting opportunity to work for a truly dynamic and supportive business who are keen to see their employees develop further and further. Elegant clutter has two offices in Warwick which are truly unique and a wonderful setting to work in. If you think you have the imagination and passion to make a difference and feel engaged in Elegant Clutters values which are to, take ownership, find a way and truly consider yourself to be real people person, then please forward your application via the contact details provided. Upon application your CV will be sent to Vickers Neal Recruitment and Elegant Clutter ONLY. We do NOT send cvs to third parties.
World Class Defence Organisation based in Stevenage, Hertfordshire (the role will be mainly remote, working from home. 2-4 days per month onsite on average) is currently looking to recruit a Technical Author subcontractor on an initial 12 month contract. Hourly Rate: 43ph (Umbrella). Contract Duration: 12 Months (initially and then ongoing and long-term thereafter) Technical Author Job Description: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product lifecycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time.
Mar 27, 2024
Contractor
World Class Defence Organisation based in Stevenage, Hertfordshire (the role will be mainly remote, working from home. 2-4 days per month onsite on average) is currently looking to recruit a Technical Author subcontractor on an initial 12 month contract. Hourly Rate: 43ph (Umbrella). Contract Duration: 12 Months (initially and then ongoing and long-term thereafter) Technical Author Job Description: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product lifecycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time.
We are recruiting for our well established client based on the beautiful Kings Dock on Liverpool's world famous waterfront. As Reception Assistant Manager your main objective is to support the Reception Manager in leading, managing and developing the Hotels Front Office team to ensure that the highest levels of hospitality and service are provided. You will be responsible for ensuring the team are engaged, and driven to deliver high levels of performance in all areas. Main responsibilities Manage all aspects of the front office, deliver a guest experience that is unique and brings the brand to life. As Receptionist / Assistant manager we need you to recognise the guest and help them feel valued and important. To assist the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management. Oversee the night audit function and preparation of daily financial reports. Support in developing plans to increase occupancy and ADR through walk-ins and up-selling at the front desk. To organise and manage staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback. Manage the team's professional development and discuss any area of concern with the team on a one to one basis. Manage the PDP process, ensuring all targets are met. Supporting in achieving departmental objectives/action plans. Support in managing rotas and holiday requests. Educate and train team members in compliance with local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties. Train team members on emergency procedures and serve as a central communications point during emergency/crisis situations Assist in completing departmental risk assessments. Conduct routine inspections of the front office and public areas and take immediate action to correct any deficiencies. Ensure staff are properly trained on systems, security and cash handling procedures, and service and quality standards. Ensure that the team adhere to company credit policies, check billing instruction and guest credit for compliance, ensuring that transactions are handled in a secure manner. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. Manage Ogone Payment procedures daily. Serve as the Manager on duty, on a rota basis, taking ownership for the safety and security of the Hotel during your shift. To undertake any other duties commensurate with this post as determined by the Reception Manager. Person Specification To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: At least three year's front office or guest service experience, management experience is also desirable Ability to demonstrate successful leadership combining effective communication, motivation and interpersonal skills within your team Display a role model behaviour and commitment to delivering customer excellence within the hotel Exceptional interpersonal skills with a passion for engagement Ability to work under pressure Flexibility to respond to a variety of different work situations Demonstrable high standards of service, along with impeccable presentation Possess a positive and engaging personality Must be capable of acting on own initiative Must speak fluent English plus any other languages (preferred) The right candidate will have competent use of all Microsoft suite of products Experience within a 4 or 5 star Hotel in a managerial capacity Hotel Duty Manager experience Knowledge or qualification in Health and Safety Benefits: Company events Company pension Discounted or free food Employee discount Free or subsidised travel Gym membership On-site parking Referral programme Schedule: Day shift Night shift Weekend availability Application question(s): Can commit to a full time 40 hour contract over 5 days If you think you would be a good fit for this position then please apply! The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace. The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
Mar 27, 2024
Full time
We are recruiting for our well established client based on the beautiful Kings Dock on Liverpool's world famous waterfront. As Reception Assistant Manager your main objective is to support the Reception Manager in leading, managing and developing the Hotels Front Office team to ensure that the highest levels of hospitality and service are provided. You will be responsible for ensuring the team are engaged, and driven to deliver high levels of performance in all areas. Main responsibilities Manage all aspects of the front office, deliver a guest experience that is unique and brings the brand to life. As Receptionist / Assistant manager we need you to recognise the guest and help them feel valued and important. To assist the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management. Oversee the night audit function and preparation of daily financial reports. Support in developing plans to increase occupancy and ADR through walk-ins and up-selling at the front desk. To organise and manage staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback. Manage the team's professional development and discuss any area of concern with the team on a one to one basis. Manage the PDP process, ensuring all targets are met. Supporting in achieving departmental objectives/action plans. Support in managing rotas and holiday requests. Educate and train team members in compliance with local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties. Train team members on emergency procedures and serve as a central communications point during emergency/crisis situations Assist in completing departmental risk assessments. Conduct routine inspections of the front office and public areas and take immediate action to correct any deficiencies. Ensure staff are properly trained on systems, security and cash handling procedures, and service and quality standards. Ensure that the team adhere to company credit policies, check billing instruction and guest credit for compliance, ensuring that transactions are handled in a secure manner. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. Manage Ogone Payment procedures daily. Serve as the Manager on duty, on a rota basis, taking ownership for the safety and security of the Hotel during your shift. To undertake any other duties commensurate with this post as determined by the Reception Manager. Person Specification To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: At least three year's front office or guest service experience, management experience is also desirable Ability to demonstrate successful leadership combining effective communication, motivation and interpersonal skills within your team Display a role model behaviour and commitment to delivering customer excellence within the hotel Exceptional interpersonal skills with a passion for engagement Ability to work under pressure Flexibility to respond to a variety of different work situations Demonstrable high standards of service, along with impeccable presentation Possess a positive and engaging personality Must be capable of acting on own initiative Must speak fluent English plus any other languages (preferred) The right candidate will have competent use of all Microsoft suite of products Experience within a 4 or 5 star Hotel in a managerial capacity Hotel Duty Manager experience Knowledge or qualification in Health and Safety Benefits: Company events Company pension Discounted or free food Employee discount Free or subsidised travel Gym membership On-site parking Referral programme Schedule: Day shift Night shift Weekend availability Application question(s): Can commit to a full time 40 hour contract over 5 days If you think you would be a good fit for this position then please apply! The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace. The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
As Client Partnerships Director, we need you to take charge and help us grow our engagements with clients, through developing senior client relationships, providing leadership across your portfolio of client accounts and proactively uncovering growth opportunities. You will delight our clients with innovative and creative solutions that cover our three business areas: Media, Creative & Technology. With your help, we will grow the business and win new clients. We will win awards and challenge the industry to be better. On a daily basis, you'll be responsible for creating client growth strategies and overseeing the smooth running of client campaigns. You will have the autonomy to proactively build strong working relationships with internal and external contacts whilst ensuring high levels of effectiveness and quality is delivered across your accounts. Reporting to the Head of Client Partnerships, the Client Partnerships Director role sits within the Client Partnerships function of the client team (and alongside our Delivery and Planning functions). You will build, develop and nurture client relationships so our client's and our agency business can grow in tandem. You will embed, and lead a client-centric agency culture to create amazing client experiences, turning these into sustainable agency revenue. Role responsibilities This is an important role within the agency, working closely with senior client stakeholders, client planning and delivery functions and internal craft teams and leading and contributing to new business opportunities, as well as successfully onboarding new clients into the agency. You will cover an array of disciplines within the role including offline, digital, social, creative, content production, analytics and sponsorships. The role will include leading key agency accounts, as well as acting as a senior figure on others, supported by other account handlers. You will work hand in hand with planning and delivery leads across your portfolio to ensure we deliver award winning work, on-time and on-budget and to a high level of quality. Every day you will Demonstrate exceptional client leadership and collaboration skills to deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Demonstrate exceptional client and relationship development skills and the ability to plan, manage and deliver growth strategies across your portfolio Develop strategic solutions to solve client challenges, drawing on expertise across the agency's core pillars of media, creative and technology Prepare client documentation, such as Statement of Works (SOWs), quotations and contracts Ensure all work that goes out of the agency is to a high standard and exceeds client expectations Coach and develop the Client Partnerships Managers, working with them to identify, develop, nurture and close account growth opportunities that broaden and deepen our engagement with their clients Retain commercial oversight on client engagements, maximising both quality and profit and managing agency risk Support the agency on leading inbound new business opportunities as required Collaborate with the planning leads to request, gather and interpret research, competitor analysis, campaign trends and metrics to support development of client opportunities Be a great communicator and listener, have excellent time-management skills and the ambition to take on more responsibilities Help grow our clients fees and scopes of engagement, working against individual client targets and the agency's financial targets Support the team in delivering against non-financial Objectives and Key Results (OKRs) linked to client experience, effectiveness and operations. Behaviours that drive success Everyone in the agency shares our Possiblist behaviours. Working within the wider team there are some core behaviours that will help you succeed within the role: You should be inquisitive and have the confidence/fearlessness to question the status quo Solve problems and grab opportunities A demonstrable interest in data and analysis Ability to distil information and pull out key insight Ability to solve problems in a logical, analytical and creative way A passion for building brands and behaviours. Your Skills, Strengths & Qualifications We are looking for you to come in and help our business grow. We want to draw on a wide range of your experience including: Five years+ account handling and client growth experience in an agency environment First class verbal and written English is essential Demonstrate market leading client management skills and the ability to plan, manage and deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Partner closely with Media and Creative leads to ensure our campaign ideas make most effective use of an integrated mix of owned, earned and paid channels, and are deployed via innovative, targeted media and technology Lead on the creation of measurable campaign KPI's, helping to enhance creative effectiveness and improve sell rate of innovative ideas Ensure that client expectations are met or exceeded and those client relationships are well managed Demonstrating an understanding of consumer behaviours within media, and a working knowledge of media relevant to the client's business including TV, digital, social, experiential, print, OOH, and search Excellent problem-solving skills, with the ability to identify and execute effective solutions Proactive attitude to try and improve the creative work and/or the delivery of campaigns Ability to develop a deep understanding of clients' businesses, objectives and challenges Ability to articulate client benefits derived from technical products and solutions in a clear and concise way A great listener, with the ability to ask the right questions to uncover valuable opportunities, insights and challenges Works well under pressure and thrives in a busy agency environment Creates strong and effective internal and external partnerships and collaborates across the business. Listens and values the opinions of others Focuses on the efficient, accurate and timely delivery of client projects Takes ownership of personal actions and outcomes Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change Proactively seeks opportunities to increase knowledge, skills and abilities Monitors and pursues growth opportunities to enhance expertise and drive career development Demonstrable interest and passion for all things media and marketing-related Great interpersonal skills for the purposes of: Working as part of a team Stakeholder management and client relationship development Presentations and proposals Write clear, cohesive, client-ready documents. You have strong written and verbal interactions with internal and external teams (marketing, other capabilities, outside suppliers & partners). Our Culture - aiPeople: Our shared values are what makes our business. We're brave - We embrace uncertainty. We test, learn, improve and go again. We're diverse and united. We love meeting new people, embracing new ideas and exploring the possibilities. We come from all walks of life. When we work with great people, anything is possible. We're grown up. We show maturity in our outlook and attitude. We are fair and positive, but aren't afraid to say it how it is and constructively challenge. We want to change things. We want to make a difference to our clients and our people, every day. We work happily. We come in, do the business and have fun. We have high expectations of you You must challenge the status quo and see no boundaries to what we can achieve. Be ambitious, be adaptable and be an expert in your field. Help us be better and don't settle for average. You will be an inspiration to the rest of the agency, to our clients and a leader within your area of expertise. We want to take you out of your comfort zone, to stretch and to learn. You must believe that anything is possible. In short, we want you to be the best person you can be. We are a young business and this is an exciting time. You are joining the business in its infancy and have the opportunity to shape what we are. But that doesn't mean we skimp on benefits. Fantastic holiday, flexible working and a self-improvement budget for life are just a few of the things we offer. This is on top of a competitive salary (DOE) and a flexible, supportive working environment. We're asking a lot. But we'll give a lot back. Full IPA & BIMA Membership Ongoing dedicated training budget Regular agency socials (non-compulsory!) and all the perks of agency life Self-development funding for life, not just as an aip employee Access to hospitality at a Premier League football stadium Headspace subscription and further wellbeing initiatives London and Brighton offices Access to a world-class research suite including Nielsen, Similarweb, WARC, IPA, BARB, SEMrush, aipAware, YouGov Access to aip's business library - if we don't have the book you want to read (unlikely!), we add it to the bookshelf. How to apply If this role sounds like a bit of you, send your CV and a covering letter to - and let's get going. . click apply for full job details
Mar 27, 2024
Full time
As Client Partnerships Director, we need you to take charge and help us grow our engagements with clients, through developing senior client relationships, providing leadership across your portfolio of client accounts and proactively uncovering growth opportunities. You will delight our clients with innovative and creative solutions that cover our three business areas: Media, Creative & Technology. With your help, we will grow the business and win new clients. We will win awards and challenge the industry to be better. On a daily basis, you'll be responsible for creating client growth strategies and overseeing the smooth running of client campaigns. You will have the autonomy to proactively build strong working relationships with internal and external contacts whilst ensuring high levels of effectiveness and quality is delivered across your accounts. Reporting to the Head of Client Partnerships, the Client Partnerships Director role sits within the Client Partnerships function of the client team (and alongside our Delivery and Planning functions). You will build, develop and nurture client relationships so our client's and our agency business can grow in tandem. You will embed, and lead a client-centric agency culture to create amazing client experiences, turning these into sustainable agency revenue. Role responsibilities This is an important role within the agency, working closely with senior client stakeholders, client planning and delivery functions and internal craft teams and leading and contributing to new business opportunities, as well as successfully onboarding new clients into the agency. You will cover an array of disciplines within the role including offline, digital, social, creative, content production, analytics and sponsorships. The role will include leading key agency accounts, as well as acting as a senior figure on others, supported by other account handlers. You will work hand in hand with planning and delivery leads across your portfolio to ensure we deliver award winning work, on-time and on-budget and to a high level of quality. Every day you will Demonstrate exceptional client leadership and collaboration skills to deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Demonstrate exceptional client and relationship development skills and the ability to plan, manage and deliver growth strategies across your portfolio Develop strategic solutions to solve client challenges, drawing on expertise across the agency's core pillars of media, creative and technology Prepare client documentation, such as Statement of Works (SOWs), quotations and contracts Ensure all work that goes out of the agency is to a high standard and exceeds client expectations Coach and develop the Client Partnerships Managers, working with them to identify, develop, nurture and close account growth opportunities that broaden and deepen our engagement with their clients Retain commercial oversight on client engagements, maximising both quality and profit and managing agency risk Support the agency on leading inbound new business opportunities as required Collaborate with the planning leads to request, gather and interpret research, competitor analysis, campaign trends and metrics to support development of client opportunities Be a great communicator and listener, have excellent time-management skills and the ambition to take on more responsibilities Help grow our clients fees and scopes of engagement, working against individual client targets and the agency's financial targets Support the team in delivering against non-financial Objectives and Key Results (OKRs) linked to client experience, effectiveness and operations. Behaviours that drive success Everyone in the agency shares our Possiblist behaviours. Working within the wider team there are some core behaviours that will help you succeed within the role: You should be inquisitive and have the confidence/fearlessness to question the status quo Solve problems and grab opportunities A demonstrable interest in data and analysis Ability to distil information and pull out key insight Ability to solve problems in a logical, analytical and creative way A passion for building brands and behaviours. Your Skills, Strengths & Qualifications We are looking for you to come in and help our business grow. We want to draw on a wide range of your experience including: Five years+ account handling and client growth experience in an agency environment First class verbal and written English is essential Demonstrate market leading client management skills and the ability to plan, manage and deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Partner closely with Media and Creative leads to ensure our campaign ideas make most effective use of an integrated mix of owned, earned and paid channels, and are deployed via innovative, targeted media and technology Lead on the creation of measurable campaign KPI's, helping to enhance creative effectiveness and improve sell rate of innovative ideas Ensure that client expectations are met or exceeded and those client relationships are well managed Demonstrating an understanding of consumer behaviours within media, and a working knowledge of media relevant to the client's business including TV, digital, social, experiential, print, OOH, and search Excellent problem-solving skills, with the ability to identify and execute effective solutions Proactive attitude to try and improve the creative work and/or the delivery of campaigns Ability to develop a deep understanding of clients' businesses, objectives and challenges Ability to articulate client benefits derived from technical products and solutions in a clear and concise way A great listener, with the ability to ask the right questions to uncover valuable opportunities, insights and challenges Works well under pressure and thrives in a busy agency environment Creates strong and effective internal and external partnerships and collaborates across the business. Listens and values the opinions of others Focuses on the efficient, accurate and timely delivery of client projects Takes ownership of personal actions and outcomes Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change Proactively seeks opportunities to increase knowledge, skills and abilities Monitors and pursues growth opportunities to enhance expertise and drive career development Demonstrable interest and passion for all things media and marketing-related Great interpersonal skills for the purposes of: Working as part of a team Stakeholder management and client relationship development Presentations and proposals Write clear, cohesive, client-ready documents. You have strong written and verbal interactions with internal and external teams (marketing, other capabilities, outside suppliers & partners). Our Culture - aiPeople: Our shared values are what makes our business. We're brave - We embrace uncertainty. We test, learn, improve and go again. We're diverse and united. We love meeting new people, embracing new ideas and exploring the possibilities. We come from all walks of life. When we work with great people, anything is possible. We're grown up. We show maturity in our outlook and attitude. We are fair and positive, but aren't afraid to say it how it is and constructively challenge. We want to change things. We want to make a difference to our clients and our people, every day. We work happily. We come in, do the business and have fun. We have high expectations of you You must challenge the status quo and see no boundaries to what we can achieve. Be ambitious, be adaptable and be an expert in your field. Help us be better and don't settle for average. You will be an inspiration to the rest of the agency, to our clients and a leader within your area of expertise. We want to take you out of your comfort zone, to stretch and to learn. You must believe that anything is possible. In short, we want you to be the best person you can be. We are a young business and this is an exciting time. You are joining the business in its infancy and have the opportunity to shape what we are. But that doesn't mean we skimp on benefits. Fantastic holiday, flexible working and a self-improvement budget for life are just a few of the things we offer. This is on top of a competitive salary (DOE) and a flexible, supportive working environment. We're asking a lot. But we'll give a lot back. Full IPA & BIMA Membership Ongoing dedicated training budget Regular agency socials (non-compulsory!) and all the perks of agency life Self-development funding for life, not just as an aip employee Access to hospitality at a Premier League football stadium Headspace subscription and further wellbeing initiatives London and Brighton offices Access to a world-class research suite including Nielsen, Similarweb, WARC, IPA, BARB, SEMrush, aipAware, YouGov Access to aip's business library - if we don't have the book you want to read (unlikely!), we add it to the bookshelf. How to apply If this role sounds like a bit of you, send your CV and a covering letter to - and let's get going. . click apply for full job details
Overview Apply your skills and experience in the commercial legal domain in a dynamic multi-national business owned by and serving the air transport industry, shaping the future of air travel in a carbon constrained world At SITA, we are meeting the new needs of travel - today. In an international high-performing culture, combining IT, Telecommunications, Air Transport and Critical Infrastructure, where people do great things together. SITA is one of the world's smallest multi-nationals. Our 4500 people are present across over 120 countries, in which we have over 300 legal entities. We serve an industry that is by its nature international. Our products and services are designed to support more efficient, easier, safer and greener air travel. Under the overall accountability of the Group General Counsel & Company Secretary, SITA is looking for an experienced commercial lawyer to lead a small team devoted to the support of all customer and related activity in the European Geography, primarily focusing on the work SITA does at Airports and in the field of communications & data exchange. This is sleeves rolled up deal support - requiring strong attention to both the control and enablement aspects of the legal function. On top of the functional skills and experience, this position requires a high sense of ownership, strong commercial acumen, the willingness to get into the detail while keeping a clear sense of direction and purpose and the ability to work with colleagues across the SITA business - whether in other of the Legal teams, in Finance, Tax, Operations, Engineering, Product or elsewhere. This important role reports to the Group General Counsel & Company Secretary who is based in Geneva. The principal internal client is SITA's EUR GEO team, led by SITA's President, Europe. You will join the Global Legal Management Tam and you will also act as member and a trusted business partner and advisor of the GEO Management Team. The role will involve challenging and influencing stakeholders, fostering relationships, and navigating complex, ambiguous situations to deliver transformative outcomes. It is also highly pragmatic in focus: this is about stuff that needs doing each day. Your Mission In short, in this role you will be responsible for support all commercial activity in EUR, focusing on customer deals arising in the SITA AT AIRPORTS business unit and in its Communications & Data Exchange business unit. As well as teams supporting geographies and business units, SITA Legal includes specialists/teams in M&A, Corporate Legal, Data, IPR, Sanctions, Ethics, Regulatory. The EURO GEO Legal Director will be supported by, and work closely with, these teams as relevant. You will also engage external counsel where needed. You will directly manage a small team, currently comprising three other colleagues. You will be fully integrated into a great General Counsel function of 30+ lawyers and other professionals looking after legal, regulatory and compliance matters of SITA across the globe. Example of key responsibilities include: Provide legal management for SITA's EUR GEO focusing on deals related to SITA AT AIRPORTS and the Communication & Data Exchange business units Plan manage and address areas of legal risk and /or compliance on these GEO projects Advise and influence senior management levels (at SVP level) with requisite communication and inter-personal skills Lead regional legal team and provide coaching and support to this team Lead legal support on transactions within the GEO including major or complex customer transactions Advise, negotiate and decide on material GEO legal contract matters including risk assessment Support GEO dispute resolution in terms of business issues potential or actual litigation Manage law firm relationship and invoicing effectively in the GEO Prepare and deliver legal and ethics training to GEO functions Ensure legal compliance when launching major initiatives & projects in the GEO Support local HR on employee related legal issues as requested Manage risk mitigation of trade related activities, in coordination with Compliance, Sanctions & Ethics team Ensure delivery against internal GEO customer satisfaction expectations Qualifications Do you recognize yourself ? Drive & Problem Solver : You're ambitious, you work hard because you love it, you own things and get them done People-centric : You can boost employee morale and motivation through setting a clear vision, objectives and sense of pride in the work being done (even when you are not the line manager). Analytical Mind : You thrive on ambiguity. You challenge your assumptions, and those of others, you are able quickly to identify and formulate problems and their solutions, and support your analysis with data and reasoning Growth over Ego : You are eager to learn, and receive feedback to grow. You let others speak and seek to understand their viewpoints. Effective Communicator : at all levels - colleagues across all functions, advisors, regulatory & government entities, senior management and Board. Curious & Courageous: You are willing to ask, and be asked, tough questions Your experience & skills Qualified Lawyer, likely at Masters level You thrive in a fast-paced, change-oriented commercial environment and you understand financial principles and practices in a multi-national corporate context. And you probably already have 12+ years relevant work experience Strong project management principles (task identification and prioritization, timeline management, results focus). But you don't just manage, you "do" stuff ! Analytical mindset with the ability to assess complex situations and develop appropriate strategies Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels Ability to work independently and collaboratively in a fast-paced environment Completely fluent in English (written and spoken); all other languages a real plus What we offer SITA's workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who've been working here for decades collaborate with those just out of college and early in their careers. We work together, in our offices , 3 days a week (and up to 5). We offer Flex-work: Flex-week: work from home up to two days a week Flex-in your day : you may wish to flex your arrival time at the office, to beat the rush hour, or you may want to leave the office earlier to pick up your children from school, or to go to your padel/tennis game. We support you in being open about your needs and routine with your manager. Flex-in your location: benefit for 30 working days from anywhere around the world each year! and there is more. Welcome to SITA SITA is the world's leading specialist in air transport communications and information technology. We don't just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, flight and passenger process in air transport. We design, build, and support technology solutions all with one vision: to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities? SITA is an Employment Equity Employer and values a diverse workforce. In support of our Employment Equity Program, women, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
Mar 27, 2024
Full time
Overview Apply your skills and experience in the commercial legal domain in a dynamic multi-national business owned by and serving the air transport industry, shaping the future of air travel in a carbon constrained world At SITA, we are meeting the new needs of travel - today. In an international high-performing culture, combining IT, Telecommunications, Air Transport and Critical Infrastructure, where people do great things together. SITA is one of the world's smallest multi-nationals. Our 4500 people are present across over 120 countries, in which we have over 300 legal entities. We serve an industry that is by its nature international. Our products and services are designed to support more efficient, easier, safer and greener air travel. Under the overall accountability of the Group General Counsel & Company Secretary, SITA is looking for an experienced commercial lawyer to lead a small team devoted to the support of all customer and related activity in the European Geography, primarily focusing on the work SITA does at Airports and in the field of communications & data exchange. This is sleeves rolled up deal support - requiring strong attention to both the control and enablement aspects of the legal function. On top of the functional skills and experience, this position requires a high sense of ownership, strong commercial acumen, the willingness to get into the detail while keeping a clear sense of direction and purpose and the ability to work with colleagues across the SITA business - whether in other of the Legal teams, in Finance, Tax, Operations, Engineering, Product or elsewhere. This important role reports to the Group General Counsel & Company Secretary who is based in Geneva. The principal internal client is SITA's EUR GEO team, led by SITA's President, Europe. You will join the Global Legal Management Tam and you will also act as member and a trusted business partner and advisor of the GEO Management Team. The role will involve challenging and influencing stakeholders, fostering relationships, and navigating complex, ambiguous situations to deliver transformative outcomes. It is also highly pragmatic in focus: this is about stuff that needs doing each day. Your Mission In short, in this role you will be responsible for support all commercial activity in EUR, focusing on customer deals arising in the SITA AT AIRPORTS business unit and in its Communications & Data Exchange business unit. As well as teams supporting geographies and business units, SITA Legal includes specialists/teams in M&A, Corporate Legal, Data, IPR, Sanctions, Ethics, Regulatory. The EURO GEO Legal Director will be supported by, and work closely with, these teams as relevant. You will also engage external counsel where needed. You will directly manage a small team, currently comprising three other colleagues. You will be fully integrated into a great General Counsel function of 30+ lawyers and other professionals looking after legal, regulatory and compliance matters of SITA across the globe. Example of key responsibilities include: Provide legal management for SITA's EUR GEO focusing on deals related to SITA AT AIRPORTS and the Communication & Data Exchange business units Plan manage and address areas of legal risk and /or compliance on these GEO projects Advise and influence senior management levels (at SVP level) with requisite communication and inter-personal skills Lead regional legal team and provide coaching and support to this team Lead legal support on transactions within the GEO including major or complex customer transactions Advise, negotiate and decide on material GEO legal contract matters including risk assessment Support GEO dispute resolution in terms of business issues potential or actual litigation Manage law firm relationship and invoicing effectively in the GEO Prepare and deliver legal and ethics training to GEO functions Ensure legal compliance when launching major initiatives & projects in the GEO Support local HR on employee related legal issues as requested Manage risk mitigation of trade related activities, in coordination with Compliance, Sanctions & Ethics team Ensure delivery against internal GEO customer satisfaction expectations Qualifications Do you recognize yourself ? Drive & Problem Solver : You're ambitious, you work hard because you love it, you own things and get them done People-centric : You can boost employee morale and motivation through setting a clear vision, objectives and sense of pride in the work being done (even when you are not the line manager). Analytical Mind : You thrive on ambiguity. You challenge your assumptions, and those of others, you are able quickly to identify and formulate problems and their solutions, and support your analysis with data and reasoning Growth over Ego : You are eager to learn, and receive feedback to grow. You let others speak and seek to understand their viewpoints. Effective Communicator : at all levels - colleagues across all functions, advisors, regulatory & government entities, senior management and Board. Curious & Courageous: You are willing to ask, and be asked, tough questions Your experience & skills Qualified Lawyer, likely at Masters level You thrive in a fast-paced, change-oriented commercial environment and you understand financial principles and practices in a multi-national corporate context. And you probably already have 12+ years relevant work experience Strong project management principles (task identification and prioritization, timeline management, results focus). But you don't just manage, you "do" stuff ! Analytical mindset with the ability to assess complex situations and develop appropriate strategies Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels Ability to work independently and collaboratively in a fast-paced environment Completely fluent in English (written and spoken); all other languages a real plus What we offer SITA's workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who've been working here for decades collaborate with those just out of college and early in their careers. We work together, in our offices , 3 days a week (and up to 5). We offer Flex-work: Flex-week: work from home up to two days a week Flex-in your day : you may wish to flex your arrival time at the office, to beat the rush hour, or you may want to leave the office earlier to pick up your children from school, or to go to your padel/tennis game. We support you in being open about your needs and routine with your manager. Flex-in your location: benefit for 30 working days from anywhere around the world each year! and there is more. Welcome to SITA SITA is the world's leading specialist in air transport communications and information technology. We don't just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, flight and passenger process in air transport. We design, build, and support technology solutions all with one vision: to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities? SITA is an Employment Equity Employer and values a diverse workforce. In support of our Employment Equity Program, women, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
Metropolitan Thames Valley
Nottingham, Nottinghamshire
Senior Housing with Support Manager Nottingham 32,690 About Us: Metropolitan Thames Valley Housing is dedicated to the vision that "everyone has a home and the opportunity to live well." We work collaboratively to create sustainable and vibrant neighbourhoods, providing homes for over 120,000 residents. Join us in achieving People Powered Living! Overall responsibility The Area Manager for Later Living Services is responsible for up to 800 geographically dispersed units of accommodation split between Category 1 age designated accommodation, Category 2 sheltered accommodation and leaseholder/shared ownership accommodation. Properties may be centred around community provision, in blocks or dispersed. The post holder will recruit, train, lead, manage and support a team of site-based colleagues and will be responsible for all aspects of operational activity to include: Improving key performance around quality assurance, occupancy, debt, ASB management, customer engagement, complaint handling, safeguarding and compliance (list not exhaustive). Contribution to and delivery of the later living strategic plan at a local level and drive a continuous improvement culture whilst maintaining a focus on colleague competency and wellbeing. Raising customer voice and encouraging input to help shape services at a local level and building relationships with key stakeholders to support that delivery Making sure local service delivery is compliant with all regulatory, statutory, and internal governance/policy requirements. Colleague Management Customer Care Develop and maintain local multi-agency links for the benefit of customers and MTVH and use these to deliver efficient, co-ordinated services to customers. Understand the frameworks in place to support customers at risk and use these effectively. Work in partnership with all areas of the business and external providers to provide appropriate support for vulnerable customers. Manage complaints effectively, using strong customer and communication skills to resolve complaints at the first stage. Develop and maintain local relationships with key local stakeholders, and respond to enquiries from MPs, Councillors and other stakeholders relating to local issues. Feedback and engagement with customers on areas such as changes to Service Charges, Planned Works, Service Delivery? own the patch! To participate in any response to an emergency situation. Estate Services Be the lead for tenant and resident associations and any other estate or block resident forum, coordinating the input and performance of other internal and external performance areas to deliver a satisfactory outcome for residents and MTVH. Represent MTVH at local meetings and events with customers and stakeholders, and act as the public face of MTVH in the local area, and support the work of the Regional Panel. Take the lead on managing the local environment, working with customers, contractors and stakeholders to ensure that the environment meets service standards and customer expectations. Accountable for regular estate inspections and regular monitoring of service contracts including cleaning and grounds maintenance, acting to drive up standards of our partner contractors. Building productive and positive relationships with the accountable people for the contract management in different areas of the business. Report and monitor communal repairs reported during an estate inspection, escalating as necessary. Manage parking issues Conduct non-technical, health and safety checks on a regular basis and report any failures through the designated system, ensuring that remedial works are subsequently carried out Tenancy Management Manage complex tenancy and lease related issues, including succession, mutual exchange, assignment of tenancies. Deal with service charge queries as required having a good local knowledge of the delivery of services and costs Tenancy Enforcement Take the lead on managing ASB cases in your assigned area, drawing in the support of the specialist Tenancy Enforcement team where needed. Deliver a robust approach to tenancy and estate management, including a clear and decisive approach to tackling fraud and subletting. Work with the central income team to manage arrears up to a defined limit including resident visits, referral to money advice and pre court action. Ensure tenants and leaseholders comply with the terms of their tenancy and lease agreements, undertaking investigations for allegations of anti-social behaviour, and undertaking tenancy and lease enforcement through formal warnings and the legal systems where necessary, including preparing cases for presentation to court. Lettings Management Support colleagues managed to conduct viewings of empty properties with new customers and complete new tenancy sign ups. Make sure pre tenancy termination and mutual exchange visits for all properties in the area take place as required, referring to the Property Directorate where appropriate. Ensuing settling in visits to ensure the well-being of new customers and refer to internal support agencies take place. Liaise with internal teams to promote the efficient management of empty properties. Budget Management Recruitment, management, and professional development of Housing with Support Managers and ensuring resources are effectively deployed within their area of responsibility Accountable for the Sheltered Housing Service reporting on and meeting internal and external KPI?s Working with business development to bring on line new initiatives to improve the offer to our customers, colleagues and commissioners. Manage relationships with customers, internal departments, managing agents, lease tenants, leaseholders and organisations providing support under an agreement with Metropolitan and follow up actions where required. Lead services by example, adhering to business standards, policies, processes, and procedures. Embed a positive safeguarding culture across their specified locality and manage complaints and incidents across their specified locality ensuring that policy and process have been followed. Contribute to the management of the service income and expenditure budgets effectively, to meet contract and business requirements, maintaining excellent standards of service delivery. Personal Competencies: Flexibility to meet the needs of the customers. Ability to remain assertive yet respond sympathetically and with understanding to customers in relation to often highly personal and distressing matters The ability to self-direct, manage and prioritise workload. Ability to lone work in the community and as part of a team. Skills/Knowledge/Experience: A competent manager and task supervisor who has the ability to inspire teams to achieve the very best through instilling a performance supportive culture An affinity with the work of the care & support sector with a proven ability of meeting the needs of older people living independently within a community setting. An excellent communicator to your customer audience, presenting care and support issues in a user friendly manner. financial acumen to manage budgets Good written and verbal communication skills. Ideally have experience of working at a ?Supervisory/Management? level in an organization specifically with regards to people management. Awareness of Adult safeguarding and Child protection procedures and responsibilities. Basic IT Literacy General Responsibilities: To understand and comply with MTVH?s safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization. Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity. Play an active role in contributing to effective cross team working and provide cover for colleagues as required. To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy. To comply with MTVH?s Health and Safety policies, procedures and processes and to promote health and safety compliance for all. To act at all times within MTVH?s policies, procedures and code of conduct and uphold MTVH?s commitment to Equality and Diversity This profile only contains the main accountabilities relating to the job and does not describe in detail all the duties and tasks required to carry them out. You may be required to perform any reasonable tasks comparable with the level of responsibility at the request of your manager. MTVH reserves the right to alter the content of this job profile to reflect changes to the organisation or the services it provides. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year . click apply for full job details
Mar 27, 2024
Contractor
Senior Housing with Support Manager Nottingham 32,690 About Us: Metropolitan Thames Valley Housing is dedicated to the vision that "everyone has a home and the opportunity to live well." We work collaboratively to create sustainable and vibrant neighbourhoods, providing homes for over 120,000 residents. Join us in achieving People Powered Living! Overall responsibility The Area Manager for Later Living Services is responsible for up to 800 geographically dispersed units of accommodation split between Category 1 age designated accommodation, Category 2 sheltered accommodation and leaseholder/shared ownership accommodation. Properties may be centred around community provision, in blocks or dispersed. The post holder will recruit, train, lead, manage and support a team of site-based colleagues and will be responsible for all aspects of operational activity to include: Improving key performance around quality assurance, occupancy, debt, ASB management, customer engagement, complaint handling, safeguarding and compliance (list not exhaustive). Contribution to and delivery of the later living strategic plan at a local level and drive a continuous improvement culture whilst maintaining a focus on colleague competency and wellbeing. Raising customer voice and encouraging input to help shape services at a local level and building relationships with key stakeholders to support that delivery Making sure local service delivery is compliant with all regulatory, statutory, and internal governance/policy requirements. Colleague Management Customer Care Develop and maintain local multi-agency links for the benefit of customers and MTVH and use these to deliver efficient, co-ordinated services to customers. Understand the frameworks in place to support customers at risk and use these effectively. Work in partnership with all areas of the business and external providers to provide appropriate support for vulnerable customers. Manage complaints effectively, using strong customer and communication skills to resolve complaints at the first stage. Develop and maintain local relationships with key local stakeholders, and respond to enquiries from MPs, Councillors and other stakeholders relating to local issues. Feedback and engagement with customers on areas such as changes to Service Charges, Planned Works, Service Delivery? own the patch! To participate in any response to an emergency situation. Estate Services Be the lead for tenant and resident associations and any other estate or block resident forum, coordinating the input and performance of other internal and external performance areas to deliver a satisfactory outcome for residents and MTVH. Represent MTVH at local meetings and events with customers and stakeholders, and act as the public face of MTVH in the local area, and support the work of the Regional Panel. Take the lead on managing the local environment, working with customers, contractors and stakeholders to ensure that the environment meets service standards and customer expectations. Accountable for regular estate inspections and regular monitoring of service contracts including cleaning and grounds maintenance, acting to drive up standards of our partner contractors. Building productive and positive relationships with the accountable people for the contract management in different areas of the business. Report and monitor communal repairs reported during an estate inspection, escalating as necessary. Manage parking issues Conduct non-technical, health and safety checks on a regular basis and report any failures through the designated system, ensuring that remedial works are subsequently carried out Tenancy Management Manage complex tenancy and lease related issues, including succession, mutual exchange, assignment of tenancies. Deal with service charge queries as required having a good local knowledge of the delivery of services and costs Tenancy Enforcement Take the lead on managing ASB cases in your assigned area, drawing in the support of the specialist Tenancy Enforcement team where needed. Deliver a robust approach to tenancy and estate management, including a clear and decisive approach to tackling fraud and subletting. Work with the central income team to manage arrears up to a defined limit including resident visits, referral to money advice and pre court action. Ensure tenants and leaseholders comply with the terms of their tenancy and lease agreements, undertaking investigations for allegations of anti-social behaviour, and undertaking tenancy and lease enforcement through formal warnings and the legal systems where necessary, including preparing cases for presentation to court. Lettings Management Support colleagues managed to conduct viewings of empty properties with new customers and complete new tenancy sign ups. Make sure pre tenancy termination and mutual exchange visits for all properties in the area take place as required, referring to the Property Directorate where appropriate. Ensuing settling in visits to ensure the well-being of new customers and refer to internal support agencies take place. Liaise with internal teams to promote the efficient management of empty properties. Budget Management Recruitment, management, and professional development of Housing with Support Managers and ensuring resources are effectively deployed within their area of responsibility Accountable for the Sheltered Housing Service reporting on and meeting internal and external KPI?s Working with business development to bring on line new initiatives to improve the offer to our customers, colleagues and commissioners. Manage relationships with customers, internal departments, managing agents, lease tenants, leaseholders and organisations providing support under an agreement with Metropolitan and follow up actions where required. Lead services by example, adhering to business standards, policies, processes, and procedures. Embed a positive safeguarding culture across their specified locality and manage complaints and incidents across their specified locality ensuring that policy and process have been followed. Contribute to the management of the service income and expenditure budgets effectively, to meet contract and business requirements, maintaining excellent standards of service delivery. Personal Competencies: Flexibility to meet the needs of the customers. Ability to remain assertive yet respond sympathetically and with understanding to customers in relation to often highly personal and distressing matters The ability to self-direct, manage and prioritise workload. Ability to lone work in the community and as part of a team. Skills/Knowledge/Experience: A competent manager and task supervisor who has the ability to inspire teams to achieve the very best through instilling a performance supportive culture An affinity with the work of the care & support sector with a proven ability of meeting the needs of older people living independently within a community setting. An excellent communicator to your customer audience, presenting care and support issues in a user friendly manner. financial acumen to manage budgets Good written and verbal communication skills. Ideally have experience of working at a ?Supervisory/Management? level in an organization specifically with regards to people management. Awareness of Adult safeguarding and Child protection procedures and responsibilities. Basic IT Literacy General Responsibilities: To understand and comply with MTVH?s safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization. Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity. Play an active role in contributing to effective cross team working and provide cover for colleagues as required. To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy. To comply with MTVH?s Health and Safety policies, procedures and processes and to promote health and safety compliance for all. To act at all times within MTVH?s policies, procedures and code of conduct and uphold MTVH?s commitment to Equality and Diversity This profile only contains the main accountabilities relating to the job and does not describe in detail all the duties and tasks required to carry them out. You may be required to perform any reasonable tasks comparable with the level of responsibility at the request of your manager. MTVH reserves the right to alter the content of this job profile to reflect changes to the organisation or the services it provides. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year . click apply for full job details