Are you passionate about Customer Service, getting things right first time and enjoy learning about your customer and products to really add value to the service you offer. As the Customer Service Advisor, you are the heartbeat of our business and connect us to our customers, you bring our products to life and create solutions by putting yourself in the customer's shoes and investing time to understand their business and how we can support their projects and goals, both now and in the future. PAM are part of Saint-Gobain UK & Ireland and is the premier supplier of ductile iron products and solutions to the UK's key utilities, telecoms, highways, civil engineering and construction industries. This role can be worked on a hybrid basis with two days in the office required per week. PAM also offers an early finish once a week at 1.30pm. What we're looking for: At PAM we "show we care", we "make it happen" and we "be our best". These values run through our business in everything we do. To live these values in the customer service team you will be customer centric and put yourself in the customer's shoes, go the extra mile and get it right first time to make it happen and be driven by continual improvement, learning and development to be your best self. Previous experience is not as important as the following: Strong communication skills to harvest business relationships Inquisitive and invested in understanding the business, products and your customers so we can add real value High attention to detail to get it right first time Digital competency to pick up new systems And the ability prioritise tasks to meet varied demands What you will be doing: You will be our customers main point of contact and communicate with them on daily basis on the phone, via email or EDI when they order online. You will truly understand your customer's needs, so you can give relevant and expert product guidance, common sense check their orders and make sure we get it right first time. Day to day you will be liaising with multiple departments to make sure we can fulfil our orders and keep customers informed regarding lead-time, despatch, and after-sales queries spotting areas to improve on as you go. Your role will involve: Expertly developing customer relationships and investing time to understanding their needs. Processing and managing orders from our customers from stock orders to more complex and bespoke orders ensuring we get it right first time. Liaising internally with all departments from logistics and sales to technical and finance to assure that all variables in a customer's order run smoothly and aftersales is effective and efficient. Responding to any customer complaint with empathy, ensuring all details of the concern are captured, logged and actioned, learning from any errors we made. Look for ways to continually improve customer experience and engage in team initiatives aimed at working better together. Is this job for you? Are PAM and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. Our standard working pattern is 8.30am-5pm Monday to Friday with an early finish at 1.30pm each week. If you need more flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you
Apr 17, 2024
Full time
Are you passionate about Customer Service, getting things right first time and enjoy learning about your customer and products to really add value to the service you offer. As the Customer Service Advisor, you are the heartbeat of our business and connect us to our customers, you bring our products to life and create solutions by putting yourself in the customer's shoes and investing time to understand their business and how we can support their projects and goals, both now and in the future. PAM are part of Saint-Gobain UK & Ireland and is the premier supplier of ductile iron products and solutions to the UK's key utilities, telecoms, highways, civil engineering and construction industries. This role can be worked on a hybrid basis with two days in the office required per week. PAM also offers an early finish once a week at 1.30pm. What we're looking for: At PAM we "show we care", we "make it happen" and we "be our best". These values run through our business in everything we do. To live these values in the customer service team you will be customer centric and put yourself in the customer's shoes, go the extra mile and get it right first time to make it happen and be driven by continual improvement, learning and development to be your best self. Previous experience is not as important as the following: Strong communication skills to harvest business relationships Inquisitive and invested in understanding the business, products and your customers so we can add real value High attention to detail to get it right first time Digital competency to pick up new systems And the ability prioritise tasks to meet varied demands What you will be doing: You will be our customers main point of contact and communicate with them on daily basis on the phone, via email or EDI when they order online. You will truly understand your customer's needs, so you can give relevant and expert product guidance, common sense check their orders and make sure we get it right first time. Day to day you will be liaising with multiple departments to make sure we can fulfil our orders and keep customers informed regarding lead-time, despatch, and after-sales queries spotting areas to improve on as you go. Your role will involve: Expertly developing customer relationships and investing time to understanding their needs. Processing and managing orders from our customers from stock orders to more complex and bespoke orders ensuring we get it right first time. Liaising internally with all departments from logistics and sales to technical and finance to assure that all variables in a customer's order run smoothly and aftersales is effective and efficient. Responding to any customer complaint with empathy, ensuring all details of the concern are captured, logged and actioned, learning from any errors we made. Look for ways to continually improve customer experience and engage in team initiatives aimed at working better together. Is this job for you? Are PAM and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. Our standard working pattern is 8.30am-5pm Monday to Friday with an early finish at 1.30pm each week. If you need more flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you
TSR NOTTINGHAM LTD
Stratford-upon-avon, Warwickshire
My client, a 5 Top 10 new build housing developer are recruiting for a Trainee Sales Advisor to join their passionate, successful and driven Sales Team. You will be required to work on a large and fast selling development, alongside an experienced Senior Sales Advisor, whilst learning all about the role and industry. The hours of work will be Thursday - Monday 10am - 5pm, working every weekend wit click apply for full job details
Apr 17, 2024
Full time
My client, a 5 Top 10 new build housing developer are recruiting for a Trainee Sales Advisor to join their passionate, successful and driven Sales Team. You will be required to work on a large and fast selling development, alongside an experienced Senior Sales Advisor, whilst learning all about the role and industry. The hours of work will be Thursday - Monday 10am - 5pm, working every weekend wit click apply for full job details
Call Centre Representative - Contact Centre Advisor - Inbound 1x Part Time (31hrs) - Tuesday to Saturday (Sun & Mon off) Tuesday to Friday - 8:00am to 2:00pm / Saturday - 8:00am 3:00pm Office Based Ashton in Makerfield (Nr Haydock) Do you have Receptionist, Customer Service, Call Centre experience? Are you customer focused, have basic computer skills & a great phone manner? A worldwide Manufacturer of Forecourt equipment are seeking a Customer Service Contact Centre Representative & Call Handler to join their office-based team in Ashton in Makerfield, near Haydock. The Role : Based in their offices, you will be the first point of contact for customers via phone. You will; Manage telephone calls & emails from customers & clients Log product issues & service calls on to the in-house database system Book in visits & manage diaries for Engineer visits Order parts internally Update in-house call management portal & spreadsheets The Ideal Candidate: A customer focused individual, you will be have a great telephone manner coupled to basic computer skills (Outlook, Excel, Word, etc) and administration/call centre or office experience. You may have experience in a Telpehone Customer Service, Call Centre, Receptionist, Call Handler, Scheduler, Telesales, etc capacity. Hours & Remuneration: Based within the company's Ashton in Makerfield offices, the hours are; Part Time (31hrs) - Tuesday to Saturday (Sun & Mon off) Tuesday to Friday - 8:00am to 2:00pm / Saturday - 8:00am - 3:00pm Basic Salary £18,441 + overtime Additionally: Overtime paid for Bank Holiday working and any additional days (double time) 25 days holiday Pension scheme and associated benefits Onsite parking If you are suitably experienced in a Customer Service, Call Centre or Receptionist role, please contact our retained consultants at Start Monday now!
Apr 17, 2024
Full time
Call Centre Representative - Contact Centre Advisor - Inbound 1x Part Time (31hrs) - Tuesday to Saturday (Sun & Mon off) Tuesday to Friday - 8:00am to 2:00pm / Saturday - 8:00am 3:00pm Office Based Ashton in Makerfield (Nr Haydock) Do you have Receptionist, Customer Service, Call Centre experience? Are you customer focused, have basic computer skills & a great phone manner? A worldwide Manufacturer of Forecourt equipment are seeking a Customer Service Contact Centre Representative & Call Handler to join their office-based team in Ashton in Makerfield, near Haydock. The Role : Based in their offices, you will be the first point of contact for customers via phone. You will; Manage telephone calls & emails from customers & clients Log product issues & service calls on to the in-house database system Book in visits & manage diaries for Engineer visits Order parts internally Update in-house call management portal & spreadsheets The Ideal Candidate: A customer focused individual, you will be have a great telephone manner coupled to basic computer skills (Outlook, Excel, Word, etc) and administration/call centre or office experience. You may have experience in a Telpehone Customer Service, Call Centre, Receptionist, Call Handler, Scheduler, Telesales, etc capacity. Hours & Remuneration: Based within the company's Ashton in Makerfield offices, the hours are; Part Time (31hrs) - Tuesday to Saturday (Sun & Mon off) Tuesday to Friday - 8:00am to 2:00pm / Saturday - 8:00am - 3:00pm Basic Salary £18,441 + overtime Additionally: Overtime paid for Bank Holiday working and any additional days (double time) 25 days holiday Pension scheme and associated benefits Onsite parking If you are suitably experienced in a Customer Service, Call Centre or Receptionist role, please contact our retained consultants at Start Monday now!
Job Description OTE: £30,000 - Uncapped Commission, Career ProgressionWe're looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in Filton working in our well known Taylors estate agency. Why join us as an Estate Agent / Sales Negotiator? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Your role as an Estate Agent / Sales Negotiator The main purpose of the role is to generate and book valuations, conduct property viewings, negotiate offers, agree sales & progress sales through to exchange and completion. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Estate Agent / Sales Negotiator Preferably an experienced sales person Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle With branches covering right across the region from Peterborough in the east to Cardiff in the west, Taylors helps people move every day. The size of our connected network branches give your property the widest audience of potential buyers or tenants, aiming to find the perfect person for your property in the shortest time possible. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03856
Apr 17, 2024
Full time
Job Description OTE: £30,000 - Uncapped Commission, Career ProgressionWe're looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in Filton working in our well known Taylors estate agency. Why join us as an Estate Agent / Sales Negotiator? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Your role as an Estate Agent / Sales Negotiator The main purpose of the role is to generate and book valuations, conduct property viewings, negotiate offers, agree sales & progress sales through to exchange and completion. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Estate Agent / Sales Negotiator Preferably an experienced sales person Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle With branches covering right across the region from Peterborough in the east to Cardiff in the west, Taylors helps people move every day. The size of our connected network branches give your property the widest audience of potential buyers or tenants, aiming to find the perfect person for your property in the shortest time possible. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03856
Job Description Uncapped Commission - Career ProgressionAt Connells, we're looking for a highly motivated Senior Estate Agent to complement our fantastic residential sales team as a Senior Sales Negotiator in branch in Mutley Plain. A quick look at the role In this role you will be helping people find their dream home by generating and booking valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. What's in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car Allowance Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04510
Apr 17, 2024
Full time
Job Description Uncapped Commission - Career ProgressionAt Connells, we're looking for a highly motivated Senior Estate Agent to complement our fantastic residential sales team as a Senior Sales Negotiator in branch in Mutley Plain. A quick look at the role In this role you will be helping people find their dream home by generating and booking valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. What's in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car Allowance Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04510
Job Description OTE - £28,000 - £30,000 - Uncapped Commission - Career ProgressionAt Sharman Quinney, part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Godmanchester. The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading development and training program. A quick look at the role In this role you will be helping people find their dream home. We will train you to generate and book valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Whats in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Sharman Quinney is of one of the region's largest estate agency networks with 22 branches across Cambridgeshire, Lincolnshire, Northamptonshire and Rutland providing greater coverage from local bases. Ours is a recognised brand name, with over 31 years of market leading estate agency experience and success; we enjoy a reputation for both results and customer service, which is perhaps why we attract so many people looking to buy or let their property. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04511
Apr 17, 2024
Full time
Job Description OTE - £28,000 - £30,000 - Uncapped Commission - Career ProgressionAt Sharman Quinney, part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Godmanchester. The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading development and training program. A quick look at the role In this role you will be helping people find their dream home. We will train you to generate and book valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Whats in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Sharman Quinney is of one of the region's largest estate agency networks with 22 branches across Cambridgeshire, Lincolnshire, Northamptonshire and Rutland providing greater coverage from local bases. Ours is a recognised brand name, with over 31 years of market leading estate agency experience and success; we enjoy a reputation for both results and customer service, which is perhaps why we attract so many people looking to buy or let their property. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04511
Job Description OTE - £25,000 - £30,000 - Uncapped Commission - Career ProgressionAt Peter Alan , part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Barry . The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading development and training program. A quick look at the role In this role you will be helping people find their dream home. We will train you to generate and book valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Whats in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Peter Alan are a part of Connells Group and as one of the largest estate agents in Wales we have worked hard to continue our ethos of the company as set in 1965. We celebrated our 50th year in 2015 and we are proud to be a company that still provides service with a personal touch. We believe that to keep providing exceptional service we have to evolve, our 50 years in business, 29 branches and the thousands of properties we sell each year is testament to that. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04506
Apr 17, 2024
Full time
Job Description OTE - £25,000 - £30,000 - Uncapped Commission - Career ProgressionAt Peter Alan , part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Barry . The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading development and training program. A quick look at the role In this role you will be helping people find their dream home. We will train you to generate and book valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Whats in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Peter Alan are a part of Connells Group and as one of the largest estate agents in Wales we have worked hard to continue our ethos of the company as set in 1965. We celebrated our 50th year in 2015 and we are proud to be a company that still provides service with a personal touch. We believe that to keep providing exceptional service we have to evolve, our 50 years in business, 29 branches and the thousands of properties we sell each year is testament to that. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04506
Job title: French speaking Customer Service & Sales Advisor Salary: Around £30,000 + 15% annual bonus Location: Basingstoke, Hampshire (Hybrid a mix of Homeworking and Office-based) Contract: Permanent Are you a fluent French speaker with a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you to join our client s team as a French speaking Customer Service & Sales Advisor. The role is diverse and will involve a mix of Customer Service, Sales Support and soft sales but there is no cold calling in the job as you will only ever speak to existing customers. We are a recruiting for a leading company in their industry, dedicated to providing outstanding products and services to their customers. As a French speaking Customer Service & Sales Advisor, you will play a crucial role in maintaining and developing relationships with our client s existing customers. You will have the opportunity to work in a dynamic and supportive environment with a flexible working policy. Responsibilities: Deliver exceptional customer service to French-speaking clients, ensuring their needs and expectations are met and exceeded. Provide sales support, assisting customers with product inquiries, order processing, and resolving any issues or concerns. Engage in soft sales techniques to identify opportunities for upselling and cross-selling, driving revenue growth. Build strong relationships with existing customers, understanding their business requirements and providing tailored solutions. Collaborate with internal teams to ensure smooth order fulfilment, delivery, and after-sales support. Maintain accurate records of customer interactions and sales activities in our CRM system. Requirements: Fluent in French (both written and spoken) is essential. Previous experience in customer service, sales support, account management, or inside sales. Strong interpersonal and communication skills, with the ability to build rapport with customers. Proactive and results-oriented mindset, with a focus on achieving sales targets and customer satisfaction. Excellent organizational skills, with the ability to multitask and prioritize effectively. Benefits: Competitive salary package. Private Healthcare. Great pension contribution. Staff discount on products. Competitive holiday allowance. If you are a motivated and customer-focused individual with French language skills, we would love to hear from you! If interested, please apply or send your CV direct to
Apr 17, 2024
Full time
Job title: French speaking Customer Service & Sales Advisor Salary: Around £30,000 + 15% annual bonus Location: Basingstoke, Hampshire (Hybrid a mix of Homeworking and Office-based) Contract: Permanent Are you a fluent French speaker with a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you to join our client s team as a French speaking Customer Service & Sales Advisor. The role is diverse and will involve a mix of Customer Service, Sales Support and soft sales but there is no cold calling in the job as you will only ever speak to existing customers. We are a recruiting for a leading company in their industry, dedicated to providing outstanding products and services to their customers. As a French speaking Customer Service & Sales Advisor, you will play a crucial role in maintaining and developing relationships with our client s existing customers. You will have the opportunity to work in a dynamic and supportive environment with a flexible working policy. Responsibilities: Deliver exceptional customer service to French-speaking clients, ensuring their needs and expectations are met and exceeded. Provide sales support, assisting customers with product inquiries, order processing, and resolving any issues or concerns. Engage in soft sales techniques to identify opportunities for upselling and cross-selling, driving revenue growth. Build strong relationships with existing customers, understanding their business requirements and providing tailored solutions. Collaborate with internal teams to ensure smooth order fulfilment, delivery, and after-sales support. Maintain accurate records of customer interactions and sales activities in our CRM system. Requirements: Fluent in French (both written and spoken) is essential. Previous experience in customer service, sales support, account management, or inside sales. Strong interpersonal and communication skills, with the ability to build rapport with customers. Proactive and results-oriented mindset, with a focus on achieving sales targets and customer satisfaction. Excellent organizational skills, with the ability to multitask and prioritize effectively. Benefits: Competitive salary package. Private Healthcare. Great pension contribution. Staff discount on products. Competitive holiday allowance. If you are a motivated and customer-focused individual with French language skills, we would love to hear from you! If interested, please apply or send your CV direct to
A leading manufacturer in Thame is looking for a Customer Service Advisor to be the first point of contact for existing and new clients from receipt of order through to manufacture and delivery and beyond providing a professional service and building customer relationships. Liaising with all to meet customer deadlines and internal business targets, providing exceptional customer service at all times. Key Accountabilities These will include: Work closely with all relevant areas internally to establish order requirements and coordinate the contact review process for complex customer orders taking into account varying terms and conditions. Manage the end-to-end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams through design, engineering and build stages to problem solve any potential issues in achieving the customer requirements. Order all equipment required to complete customer orders liaising with logistics and manufacturing globally to establish completion and delivery dates whilst engaging with the customer to ensure expectations are managed throughout and driving them to provide firm and accurate delivery dates. Manage all financial aspects, ensuring that advanced or staged payments are achieved, and payment delays avoided Proactively engage with the SIOP (sales and operations planning) process ensuring that the order book is monitored and maintained in line with internal targets, documenting changes and providing weekly updates on progress and order files fully reflect the current situation. Take ownership of any and all queries from the customer, supporting them through to resolution, collating information from elsewhere in the business when necessary Build and maintain customer and internal relationships by attending customer meetings if required or coordinating internal meetings, as necessary, where you act as the face of the customer Design and maintain open order, on time delivery and invoicing reports to meet individual customer requirements and internal KPI's (key performance indicators) Work with the relevant department, providing information and support where necessary, for customer support incidents to be logged and resolved. Helping to ensure all incidents are followed through to a satisfactory close Gain an understanding and awareness of all other elements covered by the Customer Service team (including Shipping & Logistics Coordinator role), working to develop your role sufficiently to provide cover when needed Drive improvements in customer satisfaction through the continual review of processes and procedures, helping to provide training to new and existing members Other ad hoc duties in relation to the department as required providing cover to the Shipping & Logistics Coordinator during busy / holiday periods This role is based in Thame and it is a 7.30am start each morning until 4.00pm and an early 12.30pm finish on a Friday. Salary offered is 24k, 25 days holiday, pension and life assurance.
Apr 17, 2024
Full time
A leading manufacturer in Thame is looking for a Customer Service Advisor to be the first point of contact for existing and new clients from receipt of order through to manufacture and delivery and beyond providing a professional service and building customer relationships. Liaising with all to meet customer deadlines and internal business targets, providing exceptional customer service at all times. Key Accountabilities These will include: Work closely with all relevant areas internally to establish order requirements and coordinate the contact review process for complex customer orders taking into account varying terms and conditions. Manage the end-to-end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams through design, engineering and build stages to problem solve any potential issues in achieving the customer requirements. Order all equipment required to complete customer orders liaising with logistics and manufacturing globally to establish completion and delivery dates whilst engaging with the customer to ensure expectations are managed throughout and driving them to provide firm and accurate delivery dates. Manage all financial aspects, ensuring that advanced or staged payments are achieved, and payment delays avoided Proactively engage with the SIOP (sales and operations planning) process ensuring that the order book is monitored and maintained in line with internal targets, documenting changes and providing weekly updates on progress and order files fully reflect the current situation. Take ownership of any and all queries from the customer, supporting them through to resolution, collating information from elsewhere in the business when necessary Build and maintain customer and internal relationships by attending customer meetings if required or coordinating internal meetings, as necessary, where you act as the face of the customer Design and maintain open order, on time delivery and invoicing reports to meet individual customer requirements and internal KPI's (key performance indicators) Work with the relevant department, providing information and support where necessary, for customer support incidents to be logged and resolved. Helping to ensure all incidents are followed through to a satisfactory close Gain an understanding and awareness of all other elements covered by the Customer Service team (including Shipping & Logistics Coordinator role), working to develop your role sufficiently to provide cover when needed Drive improvements in customer satisfaction through the continual review of processes and procedures, helping to provide training to new and existing members Other ad hoc duties in relation to the department as required providing cover to the Shipping & Logistics Coordinator during busy / holiday periods This role is based in Thame and it is a 7.30am start each morning until 4.00pm and an early 12.30pm finish on a Friday. Salary offered is 24k, 25 days holiday, pension and life assurance.
Gordon Anthony Mortgages Ltd Appointed Represenative of Stonebridge are looking for qualified mortgage and protection advisors to join their team. This is an excellent opportunity, to join an established brokerage with huge potential for career growth and guaranteed lead opportunities from one of the region's largest independent estate agency groups. If you consider yourself to be proactive, thrive in a fast-paced environment and are driven to succeed then we would love to speak to you. Positions available in Preston, Chorley, Rochdale areas Purpose: To offer mortgage and protection advice to any existing customers of GAM and to all new customers introduced by estate agent or new build partner. To offer advice in a thoroughly competent and professional manner, observing the regulatory requirements introduced by the FCA, together with following the Stonebridge Sales & Compliance procedures. To act with integrity, due skill, care and diligence and arrange the mortgage and protection cover for any client wishing to accept the advice offered. Why join Gordon Anthony Mortgages Basic salary of £25,000 - £35,000 per annum (Dependent on experience) with realistic on track earnings of £45,000 - £55,000 per annum with uncapped commission. Joining a culture that supports your development and encourages growth. Options for ongoing career development with paid for external courses and access to further industry qualifications Discounted staff rates for all services across the group 20 days holiday plus bank holidays Company laptop Functional Knowledge Practical understanding of the culture and style of the Financial Conduct Authority (FCA) and the scope of Conduct Risk and how business models should be based on a foundation of fair treatment of customers at all times. Good knowledge of Financial Services core products i.e., Mortgages, Life Assurance, Critical Illness, Income Protection and Buildings & Contents Insurance. Working knowledge and full understanding of the Training & Competence Scheme. A strong knowledge of, understanding and emphasis on Sales Quality and minimising corporate risks. An understanding of Estate Agency business practices. Understanding of customer relationship management techniques Working knowledge of all legislation impacting on a Financial Services business, specifically a mortgage & protection business Skills Strong influencing skills in a team environment. Well-developed analytical, planning and organising skills. Great communication skills and great attention to detail Ability to monitor, evaluate, coach and develop people. Ability to effectively implement processes in both a stable and changing business environment. Ability to proactively lead and drive continuous improvement across a multi-site operation. Behaviours Strong customer champion who leads by example, encouraging a culture that consistently delivers positive outcomes for customers. Results and action orientated. Exhibit strong team working skills as well as working on your own initiative. Demonstrate a collaborative style in a team environment. Strong, confident and works well under pressure. Ambassador for the Group, presenting a professional and corporate image. Background, Experience and Qualifications 1 years plus experience in Mortgage & Protection advice and recommendation or similar role in Financial Services, ideally within an estate agency / retail environment. Proven track record in motivating and influencing salespeople in a customer facing environment. Excellent perspective of financial services, estate agency and retail developments including latest technology developments. Relevant Professional qualifications to fulfil the role e.g., minimum Certificate in Mortgage advice and practice (CeMAP) or industry recognised equivalent. Understanding of all legislation impacting on a Financial Services business, specifically a mortgage & protection business.
Apr 17, 2024
Full time
Gordon Anthony Mortgages Ltd Appointed Represenative of Stonebridge are looking for qualified mortgage and protection advisors to join their team. This is an excellent opportunity, to join an established brokerage with huge potential for career growth and guaranteed lead opportunities from one of the region's largest independent estate agency groups. If you consider yourself to be proactive, thrive in a fast-paced environment and are driven to succeed then we would love to speak to you. Positions available in Preston, Chorley, Rochdale areas Purpose: To offer mortgage and protection advice to any existing customers of GAM and to all new customers introduced by estate agent or new build partner. To offer advice in a thoroughly competent and professional manner, observing the regulatory requirements introduced by the FCA, together with following the Stonebridge Sales & Compliance procedures. To act with integrity, due skill, care and diligence and arrange the mortgage and protection cover for any client wishing to accept the advice offered. Why join Gordon Anthony Mortgages Basic salary of £25,000 - £35,000 per annum (Dependent on experience) with realistic on track earnings of £45,000 - £55,000 per annum with uncapped commission. Joining a culture that supports your development and encourages growth. Options for ongoing career development with paid for external courses and access to further industry qualifications Discounted staff rates for all services across the group 20 days holiday plus bank holidays Company laptop Functional Knowledge Practical understanding of the culture and style of the Financial Conduct Authority (FCA) and the scope of Conduct Risk and how business models should be based on a foundation of fair treatment of customers at all times. Good knowledge of Financial Services core products i.e., Mortgages, Life Assurance, Critical Illness, Income Protection and Buildings & Contents Insurance. Working knowledge and full understanding of the Training & Competence Scheme. A strong knowledge of, understanding and emphasis on Sales Quality and minimising corporate risks. An understanding of Estate Agency business practices. Understanding of customer relationship management techniques Working knowledge of all legislation impacting on a Financial Services business, specifically a mortgage & protection business Skills Strong influencing skills in a team environment. Well-developed analytical, planning and organising skills. Great communication skills and great attention to detail Ability to monitor, evaluate, coach and develop people. Ability to effectively implement processes in both a stable and changing business environment. Ability to proactively lead and drive continuous improvement across a multi-site operation. Behaviours Strong customer champion who leads by example, encouraging a culture that consistently delivers positive outcomes for customers. Results and action orientated. Exhibit strong team working skills as well as working on your own initiative. Demonstrate a collaborative style in a team environment. Strong, confident and works well under pressure. Ambassador for the Group, presenting a professional and corporate image. Background, Experience and Qualifications 1 years plus experience in Mortgage & Protection advice and recommendation or similar role in Financial Services, ideally within an estate agency / retail environment. Proven track record in motivating and influencing salespeople in a customer facing environment. Excellent perspective of financial services, estate agency and retail developments including latest technology developments. Relevant Professional qualifications to fulfil the role e.g., minimum Certificate in Mortgage advice and practice (CeMAP) or industry recognised equivalent. Understanding of all legislation impacting on a Financial Services business, specifically a mortgage & protection business.
Our client are a leading insurance and risk management advisor to the Heritage Building and Museum sector, offering specialist advice and best in class service to a broad range of clients. As a business, they have a real focus on their staff, prioritising work/life balance, creating a culture which supports and develops individuals to allow them the very best opportunities to succeed in all areas o click apply for full job details
Apr 17, 2024
Full time
Our client are a leading insurance and risk management advisor to the Heritage Building and Museum sector, offering specialist advice and best in class service to a broad range of clients. As a business, they have a real focus on their staff, prioritising work/life balance, creating a culture which supports and develops individuals to allow them the very best opportunities to succeed in all areas o click apply for full job details
Join us as a Contact Centre Sales Advisor in our Stockport contact centre earning £24,400 per annum with incentives on top - you can earn an extra £4,900 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: Have great conversations to meet our customer's needs, letting your personality shine Take inbound calls from customers who are thinking of leaving or want to make changes to their Sky package . Be a Sky Ambassador selling the right package to the right customer Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. What you'll bring: A passion for great customer service Target driven Brilliant at connecting with people Ability to understand our customers' needs Creative approach to problem solving Willingness to learn new skills What we offer: Regular incentives & rewards In-depth sales training, that can be applied to any sales environment Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program The Benefits: There's a reason people can't stop talking about . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being Subsidised onsite gym or discounts on external gyms Cycle to work scheme Private healthcare and Digital GP via Aviva Dental and other healthcare options Financial wellbeing Sky pension plan and Life Assurance which gives you extra peace of mind Share in the Company success Annual sharesave scheme and long service awards In addition to all these great benefits, you'll have the opportunity to take part in 'Time to Care', our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky's pledge to help tackle loneliness for our customers and in our communities Where you'll work: Getting here is easy with Stockport train station a few minutes' walk. Onsite you'll have access to a subsidised canteen as well as table tennis and pool tables, free tea, coffee and fruit, prayer room, bike storage and shower facilities. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. APPLY NOW
Apr 17, 2024
Full time
Join us as a Contact Centre Sales Advisor in our Stockport contact centre earning £24,400 per annum with incentives on top - you can earn an extra £4,900 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: Have great conversations to meet our customer's needs, letting your personality shine Take inbound calls from customers who are thinking of leaving or want to make changes to their Sky package . Be a Sky Ambassador selling the right package to the right customer Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. What you'll bring: A passion for great customer service Target driven Brilliant at connecting with people Ability to understand our customers' needs Creative approach to problem solving Willingness to learn new skills What we offer: Regular incentives & rewards In-depth sales training, that can be applied to any sales environment Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program The Benefits: There's a reason people can't stop talking about . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being Subsidised onsite gym or discounts on external gyms Cycle to work scheme Private healthcare and Digital GP via Aviva Dental and other healthcare options Financial wellbeing Sky pension plan and Life Assurance which gives you extra peace of mind Share in the Company success Annual sharesave scheme and long service awards In addition to all these great benefits, you'll have the opportunity to take part in 'Time to Care', our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky's pledge to help tackle loneliness for our customers and in our communities Where you'll work: Getting here is easy with Stockport train station a few minutes' walk. Onsite you'll have access to a subsidised canteen as well as table tennis and pool tables, free tea, coffee and fruit, prayer room, bike storage and shower facilities. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. APPLY NOW
Workplace Experience Lead/Food Program Manager - EMEA page is loaded Workplace Experience Lead/Food Program Manager - EMEA Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ336922 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Workplace Experience Lead / Food Program Manager EMEA Work Dynamics EMEA - Corporate Accounts Summary The Workplace Experience Lead is responsible for all aspects of experience focused services on the account including soft services, amenity programming, customer experience training and operations. The Workplace Experience Lead will oversee an integrated service offering that creates memorable experiences within our client's space that are a key differentiator for how our client's organization is perceived and valued and positively impacts how the workplace is experienced by our client's employees and guests. Services may include, but are not limited to, reception / guest services, on-site fitness, foodservices, meeting & events, mail, print and other high touch employee services. The Experience Services Lead will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations. Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account. Establishes challenging, realistic, and obtainable goals to guide operation and performance. Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services. Strives to improve service performance. Achieves and exceeds goals including performance goals, budget goals, team goals. Develops and implements customer experience training plan that enables exceptional service delivery across the account globally. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Advocates sound financial/business decision making; demonstrates honesty/integrity. Leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days. Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance. Ensures that expectations and objectives are clearly communicated. Establishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their team. Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities. Monitors and manages 3rd party vendor performance related to soft services delivery. Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Shares plans to take corrective action based on KPI and survey results with client leadership. Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies. Perform additional job duties, as requested. In addition to the responsibilities mentioned, The Workplace Experience Lead is also responsible for food program management. This includes overseeing the foodservices aspect of the experience-focused services on the account. The Workplace Experience Lead will be responsible for developing and implementing foodservice programs that align with the client's goals and objectives. Specific responsibilities related to food program management may include: Collaborating with the client and internal stakeholders to understand their foodservice needs and preferences. Developing a comprehensive foodservice plan that enhances employee engagement and satisfaction. Managing the operational implementation of the food program, including menu planning, vendor selection, and quality control Ensuring compliance with food safety regulations and health standards Developing and implementing training programs for foodservice staff to ensure exceptional service delivery. Monitoring and managing vendor performance related to foodservices delivery. Analysing and interpreting foodservice data, such as customer feedback and sales trends, to make informed decisions and drive continuous improvement. Identifying and implementing innovative ideas and best practices in foodservice to enhance the overall experience for employees and guests. Collaborating with other teams, such as facility management and procurement, to ensure smooth coordination and integration of foodservices with other aspects of the client's operations. The Experience Services Lead will play a key role in transforming the client's food experience, ensuring that it aligns with their goals and contributes to a positive works. Sound like you? To apply you need to be: Bachelor's degree 10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred. Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment. Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions. Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise . click apply for full job details
Apr 17, 2024
Full time
Workplace Experience Lead/Food Program Manager - EMEA page is loaded Workplace Experience Lead/Food Program Manager - EMEA Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ336922 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Workplace Experience Lead / Food Program Manager EMEA Work Dynamics EMEA - Corporate Accounts Summary The Workplace Experience Lead is responsible for all aspects of experience focused services on the account including soft services, amenity programming, customer experience training and operations. The Workplace Experience Lead will oversee an integrated service offering that creates memorable experiences within our client's space that are a key differentiator for how our client's organization is perceived and valued and positively impacts how the workplace is experienced by our client's employees and guests. Services may include, but are not limited to, reception / guest services, on-site fitness, foodservices, meeting & events, mail, print and other high touch employee services. The Experience Services Lead will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations. Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account. Establishes challenging, realistic, and obtainable goals to guide operation and performance. Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services. Strives to improve service performance. Achieves and exceeds goals including performance goals, budget goals, team goals. Develops and implements customer experience training plan that enables exceptional service delivery across the account globally. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Advocates sound financial/business decision making; demonstrates honesty/integrity. Leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days. Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance. Ensures that expectations and objectives are clearly communicated. Establishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their team. Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities. Monitors and manages 3rd party vendor performance related to soft services delivery. Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Shares plans to take corrective action based on KPI and survey results with client leadership. Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies. Perform additional job duties, as requested. In addition to the responsibilities mentioned, The Workplace Experience Lead is also responsible for food program management. This includes overseeing the foodservices aspect of the experience-focused services on the account. The Workplace Experience Lead will be responsible for developing and implementing foodservice programs that align with the client's goals and objectives. Specific responsibilities related to food program management may include: Collaborating with the client and internal stakeholders to understand their foodservice needs and preferences. Developing a comprehensive foodservice plan that enhances employee engagement and satisfaction. Managing the operational implementation of the food program, including menu planning, vendor selection, and quality control Ensuring compliance with food safety regulations and health standards Developing and implementing training programs for foodservice staff to ensure exceptional service delivery. Monitoring and managing vendor performance related to foodservices delivery. Analysing and interpreting foodservice data, such as customer feedback and sales trends, to make informed decisions and drive continuous improvement. Identifying and implementing innovative ideas and best practices in foodservice to enhance the overall experience for employees and guests. Collaborating with other teams, such as facility management and procurement, to ensure smooth coordination and integration of foodservices with other aspects of the client's operations. The Experience Services Lead will play a key role in transforming the client's food experience, ensuring that it aligns with their goals and contributes to a positive works. Sound like you? To apply you need to be: Bachelor's degree 10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred. Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment. Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions. Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise . click apply for full job details
Sales Advisor Job Req ID: 28146 Posting Date: 5 Apr 2024 Function: EE Contact Centres Unit: Consumer Location: Contact Centre (EE), Newcastle, United Kingdom Salary: 23,504.00 Where: EE North Tyneside (Cobalt Business Park) Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Start Date: 28th June 2024 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Apr 17, 2024
Full time
Sales Advisor Job Req ID: 28146 Posting Date: 5 Apr 2024 Function: EE Contact Centres Unit: Consumer Location: Contact Centre (EE), Newcastle, United Kingdom Salary: 23,504.00 Where: EE North Tyneside (Cobalt Business Park) Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Start Date: 28th June 2024 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Vacancy - Customer Experience Manager Our client, one of the best employers in the North West, are looking to recruit an experienced Customer Experience Manager This role is basically the Assistant Service Manager and there's HUGE potential of progressing into the Service Manager role permanently. Would suit a Senior Service Advisor who is driven to progress their career. Your key role will be to oversee the 7 service advisors, and everything front of house, maximising profitability through reviewing retail and warranty labour hours sold. In addition to this You will assist the service advisors as and when required, effectively deal with any customer issues and complaints. Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets. Also assist with the Service Manager with his day to day duties The main responsibilities will include: To meet and exceed customer expectations in a customer focused environment. Be the first point of contact for Customer complaints within the department. Organise and prioritise work effectively to achieve targets in a timely and efficient manner. Responsible for the day to day running of the service reception and service advisors. 1-2-1 meetings with all service advisors, compiling reports or meeting and ensure training and development is up to date. Assisting the Aftersales Manager with day to day duties. My client is looking for someone who is energetic with a great personality, driven to succeed and have aspirations to progress their career. You should have the drive and leadership skills to push the department forward, implementing new ideas along the way. Candidates must have the ability to work effectively in what can be a high pressurised environment, determined and proactive. Working hours/days: Monday to Friday 8am - 6pm Saturday 8:30am - 12:30pm on a rota Salary: £31k basic (This will increase) £35k OTE and is uncapped so huge potential to earn much more. Further training and development with career prospect Who are you applying to?The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
Apr 17, 2024
Full time
Vacancy - Customer Experience Manager Our client, one of the best employers in the North West, are looking to recruit an experienced Customer Experience Manager This role is basically the Assistant Service Manager and there's HUGE potential of progressing into the Service Manager role permanently. Would suit a Senior Service Advisor who is driven to progress their career. Your key role will be to oversee the 7 service advisors, and everything front of house, maximising profitability through reviewing retail and warranty labour hours sold. In addition to this You will assist the service advisors as and when required, effectively deal with any customer issues and complaints. Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets. Also assist with the Service Manager with his day to day duties The main responsibilities will include: To meet and exceed customer expectations in a customer focused environment. Be the first point of contact for Customer complaints within the department. Organise and prioritise work effectively to achieve targets in a timely and efficient manner. Responsible for the day to day running of the service reception and service advisors. 1-2-1 meetings with all service advisors, compiling reports or meeting and ensure training and development is up to date. Assisting the Aftersales Manager with day to day duties. My client is looking for someone who is energetic with a great personality, driven to succeed and have aspirations to progress their career. You should have the drive and leadership skills to push the department forward, implementing new ideas along the way. Candidates must have the ability to work effectively in what can be a high pressurised environment, determined and proactive. Working hours/days: Monday to Friday 8am - 6pm Saturday 8:30am - 12:30pm on a rota Salary: £31k basic (This will increase) £35k OTE and is uncapped so huge potential to earn much more. Further training and development with career prospect Who are you applying to?The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
Sales Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working click apply for full job details
Apr 17, 2024
Full time
Sales Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working click apply for full job details
Sales Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working click apply for full job details
Apr 17, 2024
Full time
Sales Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working click apply for full job details
Sales Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working click apply for full job details
Apr 17, 2024
Full time
Sales Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working click apply for full job details
Summary Thanks for checking out our vacancy, we're delighted you want to learn more about Dechra! Dechra are a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide click apply for full job details
Apr 17, 2024
Full time
Summary Thanks for checking out our vacancy, we're delighted you want to learn more about Dechra! Dechra are a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide click apply for full job details
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skill set enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit. To apply please click the "Apply" button and follow the instructions. For further discussion, please contact Sam Stark. 83zero Limited is a boutique Tech & Data Recruitment Consultancy based in the UK. We provide high-quality interim and permanent Tech & Data professionals.
Apr 17, 2024
Full time
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skill set enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit. To apply please click the "Apply" button and follow the instructions. For further discussion, please contact Sam Stark. 83zero Limited is a boutique Tech & Data Recruitment Consultancy based in the UK. We provide high-quality interim and permanent Tech & Data professionals.