Account Handler About us Birkdale insurance Group have a great team of people, with a wealth of experience within the insurance industry. Since setting up Birkdale Insurance group, we have gone from strength to strength. This is thanks to the hard work from the team, putting our customers at the heart of everything we do click apply for full job details
Mar 29, 2024
Full time
Account Handler About us Birkdale insurance Group have a great team of people, with a wealth of experience within the insurance industry. Since setting up Birkdale Insurance group, we have gone from strength to strength. This is thanks to the hard work from the team, putting our customers at the heart of everything we do click apply for full job details
Job Title: Claimant Personal Injury - Compliance Executive Location: Sharston Salary: Competitive Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all. The Role: Express Solicitors are currently looking to appoint an additional Legal Compliance Executive reporting to the Head of the Professional Support Department, Raana Lowery. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits and quality control. The role's focus will be to perform deep file audits in addition to analysing performance and trends and identify where improvements can be made. It will also involve managing reporting and accountability for some higher risk profile cases to ensure compliance with the firm's systems and reducing the risk exposure. Any experience working with Proclaim case management system will be a distinct advantage. Responsibilities: Working across business teams to review files on a regular basis for all personnel within those teams Working from various reports to assess and manage the risk of certain profiles of cases such as those close to limitation Providing guidance and assistance on interpretation of case progress as defined by in-house standards Assist with trouble shooting common issues and refer to stakeholders as required and provide feedback to the training team to assist with the implementation of further training where required To conduct case related investigations on policy requirements, legal practices and case progression Provide advice and guidance on the Management Information metrics and how these can be used to their best advantage Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of fee earners Assisting with reports on compliance, efficiencies & policy performance Data analyst and reporting function to management Maintain an accurate audit log of activity Provide feedback to assist with devising and delivering training (at all levels) on core compliance issues Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other Compliance Queries Person Specification: Essential criteria Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Ability to conduct case related investigations Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgment and make decisions based on clear understanding of the regulations but also the tactics and commercial element Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Desirable criteria Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Salary, Hours and Benefits: Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service Private medical insurance available after 2 years' service Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive, Legal Compliance Support, Legal Compliance, Claimant Personal Injury, Person Injury Law, Legal Assistant, Legal Aid may also be considered for this role.
Mar 28, 2024
Full time
Job Title: Claimant Personal Injury - Compliance Executive Location: Sharston Salary: Competitive Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all. The Role: Express Solicitors are currently looking to appoint an additional Legal Compliance Executive reporting to the Head of the Professional Support Department, Raana Lowery. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits and quality control. The role's focus will be to perform deep file audits in addition to analysing performance and trends and identify where improvements can be made. It will also involve managing reporting and accountability for some higher risk profile cases to ensure compliance with the firm's systems and reducing the risk exposure. Any experience working with Proclaim case management system will be a distinct advantage. Responsibilities: Working across business teams to review files on a regular basis for all personnel within those teams Working from various reports to assess and manage the risk of certain profiles of cases such as those close to limitation Providing guidance and assistance on interpretation of case progress as defined by in-house standards Assist with trouble shooting common issues and refer to stakeholders as required and provide feedback to the training team to assist with the implementation of further training where required To conduct case related investigations on policy requirements, legal practices and case progression Provide advice and guidance on the Management Information metrics and how these can be used to their best advantage Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of fee earners Assisting with reports on compliance, efficiencies & policy performance Data analyst and reporting function to management Maintain an accurate audit log of activity Provide feedback to assist with devising and delivering training (at all levels) on core compliance issues Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other Compliance Queries Person Specification: Essential criteria Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Ability to conduct case related investigations Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgment and make decisions based on clear understanding of the regulations but also the tactics and commercial element Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Desirable criteria Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Salary, Hours and Benefits: Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service Private medical insurance available after 2 years' service Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive, Legal Compliance Support, Legal Compliance, Claimant Personal Injury, Person Injury Law, Legal Assistant, Legal Aid may also be considered for this role.
You will be working with major Clients who have wide ranging Commercial Insurance needs. Employment Specialists are pleased to be working alongside a well-respected name within the Insurance Industry and are looking to recruit an additional Senior Commercial Account Handler within their commercial Insurance team with the option to work from home/office flexibility click apply for full job details
Mar 28, 2024
Full time
You will be working with major Clients who have wide ranging Commercial Insurance needs. Employment Specialists are pleased to be working alongside a well-respected name within the Insurance Industry and are looking to recruit an additional Senior Commercial Account Handler within their commercial Insurance team with the option to work from home/office flexibility click apply for full job details
We're seeking an experienced Motor TradeAccount Handler to join our clients energetic team at a prestigious, award-winning insurance company based in Surrey. As an account handler, you will: Manage a portfolio ofrenewal customers, ensuring theircommercial motor, motor trade, and taxi insurance needsare met click apply for full job details
Mar 28, 2024
Full time
We're seeking an experienced Motor TradeAccount Handler to join our clients energetic team at a prestigious, award-winning insurance company based in Surrey. As an account handler, you will: Manage a portfolio ofrenewal customers, ensuring theircommercial motor, motor trade, and taxi insurance needsare met click apply for full job details
A Claims Handler with motor claims experience is required for a unique service provider. This is a new permanent role to engage with drivers to understand cases, claims, queries and supporting them from incident to completion. This claims handler role is office based 5 days a week. This is within a busy office setting, working within a team of 5 ensuring the best claims handling service and fleet service support for both internal drivers and external parties. The duties involve: Coordinate correspondence between all parties involved, including colleagues, employees, third party drivers, customers, insurance companies through to stakeholders and local authorities. Assess claims and compile facts, evidence, statements and confirm insurance position to the Claims Manager. Manage key relationships with all parties including external and internal. Manage each claim through checks, policy checks, correspondence, FCA. MOJ, MIB, DPA, ABI/GTA processes and record through the claims handling system. Balance process, compliance and professionalism with an awareness of timely recovery of costs and operational requirement. Debt recovery for claims including complex and aged. Support with general fleet location and hire vehicles. Recommend solicitors as appropriate We are looking for: Motor claims insurance sector experience Claims handling database / software experience such as Eclipse Proclaim Knowledge and training on FCA, MOJ or other relevant compliance Outstanding communication and administration skills Most importantly, empathy, understanding and great communication skills The details: Hours of work 9:00-5:00pm Monday to Friday. Full training in this unique setting is provided and supported offering a clear career path in this growing and leading company. There is free parking next to the offices. Great perks and benefits. Interviews are immediate and there is an immediate start available subject to your notice period. To apply, send your full CV today to Louise at Sayjo Recruitment and we will aim to respond within 48 hours.
Mar 28, 2024
Full time
A Claims Handler with motor claims experience is required for a unique service provider. This is a new permanent role to engage with drivers to understand cases, claims, queries and supporting them from incident to completion. This claims handler role is office based 5 days a week. This is within a busy office setting, working within a team of 5 ensuring the best claims handling service and fleet service support for both internal drivers and external parties. The duties involve: Coordinate correspondence between all parties involved, including colleagues, employees, third party drivers, customers, insurance companies through to stakeholders and local authorities. Assess claims and compile facts, evidence, statements and confirm insurance position to the Claims Manager. Manage key relationships with all parties including external and internal. Manage each claim through checks, policy checks, correspondence, FCA. MOJ, MIB, DPA, ABI/GTA processes and record through the claims handling system. Balance process, compliance and professionalism with an awareness of timely recovery of costs and operational requirement. Debt recovery for claims including complex and aged. Support with general fleet location and hire vehicles. Recommend solicitors as appropriate We are looking for: Motor claims insurance sector experience Claims handling database / software experience such as Eclipse Proclaim Knowledge and training on FCA, MOJ or other relevant compliance Outstanding communication and administration skills Most importantly, empathy, understanding and great communication skills The details: Hours of work 9:00-5:00pm Monday to Friday. Full training in this unique setting is provided and supported offering a clear career path in this growing and leading company. There is free parking next to the offices. Great perks and benefits. Interviews are immediate and there is an immediate start available subject to your notice period. To apply, send your full CV today to Louise at Sayjo Recruitment and we will aim to respond within 48 hours.
Brook Street Recruitment is working with our insurance client in Belfast to recruit a new full time and permanent Commercial Insurance Account Handler Our Insurance Client draws on decades of insurance services experience. They combine their expertise with innovative tailor-made solutions and place complex programmes for companies, large and small click apply for full job details
Mar 27, 2024
Full time
Brook Street Recruitment is working with our insurance client in Belfast to recruit a new full time and permanent Commercial Insurance Account Handler Our Insurance Client draws on decades of insurance services experience. They combine their expertise with innovative tailor-made solutions and place complex programmes for companies, large and small click apply for full job details
As Client Partnerships Director, we need you to take charge and help us grow our engagements with clients, through developing senior client relationships, providing leadership across your portfolio of client accounts and proactively uncovering growth opportunities. You will delight our clients with innovative and creative solutions that cover our three business areas: Media, Creative & Technology. With your help, we will grow the business and win new clients. We will win awards and challenge the industry to be better. On a daily basis, you'll be responsible for creating client growth strategies and overseeing the smooth running of client campaigns. You will have the autonomy to proactively build strong working relationships with internal and external contacts whilst ensuring high levels of effectiveness and quality is delivered across your accounts. Reporting to the Head of Client Partnerships, the Client Partnerships Director role sits within the Client Partnerships function of the client team (and alongside our Delivery and Planning functions). You will build, develop and nurture client relationships so our client's and our agency business can grow in tandem. You will embed, and lead a client-centric agency culture to create amazing client experiences, turning these into sustainable agency revenue. Role responsibilities This is an important role within the agency, working closely with senior client stakeholders, client planning and delivery functions and internal craft teams and leading and contributing to new business opportunities, as well as successfully onboarding new clients into the agency. You will cover an array of disciplines within the role including offline, digital, social, creative, content production, analytics and sponsorships. The role will include leading key agency accounts, as well as acting as a senior figure on others, supported by other account handlers. You will work hand in hand with planning and delivery leads across your portfolio to ensure we deliver award winning work, on-time and on-budget and to a high level of quality. Every day you will Demonstrate exceptional client leadership and collaboration skills to deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Demonstrate exceptional client and relationship development skills and the ability to plan, manage and deliver growth strategies across your portfolio Develop strategic solutions to solve client challenges, drawing on expertise across the agency's core pillars of media, creative and technology Prepare client documentation, such as Statement of Works (SOWs), quotations and contracts Ensure all work that goes out of the agency is to a high standard and exceeds client expectations Coach and develop the Client Partnerships Managers, working with them to identify, develop, nurture and close account growth opportunities that broaden and deepen our engagement with their clients Retain commercial oversight on client engagements, maximising both quality and profit and managing agency risk Support the agency on leading inbound new business opportunities as required Collaborate with the planning leads to request, gather and interpret research, competitor analysis, campaign trends and metrics to support development of client opportunities Be a great communicator and listener, have excellent time-management skills and the ambition to take on more responsibilities Help grow our clients fees and scopes of engagement, working against individual client targets and the agency's financial targets Support the team in delivering against non-financial Objectives and Key Results (OKRs) linked to client experience, effectiveness and operations. Behaviours that drive success Everyone in the agency shares our Possiblist behaviours. Working within the wider team there are some core behaviours that will help you succeed within the role: You should be inquisitive and have the confidence/fearlessness to question the status quo Solve problems and grab opportunities A demonstrable interest in data and analysis Ability to distil information and pull out key insight Ability to solve problems in a logical, analytical and creative way A passion for building brands and behaviours. Your Skills, Strengths & Qualifications We are looking for you to come in and help our business grow. We want to draw on a wide range of your experience including: Five years+ account handling and client growth experience in an agency environment First class verbal and written English is essential Demonstrate market leading client management skills and the ability to plan, manage and deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Partner closely with Media and Creative leads to ensure our campaign ideas make most effective use of an integrated mix of owned, earned and paid channels, and are deployed via innovative, targeted media and technology Lead on the creation of measurable campaign KPI's, helping to enhance creative effectiveness and improve sell rate of innovative ideas Ensure that client expectations are met or exceeded and those client relationships are well managed Demonstrating an understanding of consumer behaviours within media, and a working knowledge of media relevant to the client's business including TV, digital, social, experiential, print, OOH, and search Excellent problem-solving skills, with the ability to identify and execute effective solutions Proactive attitude to try and improve the creative work and/or the delivery of campaigns Ability to develop a deep understanding of clients' businesses, objectives and challenges Ability to articulate client benefits derived from technical products and solutions in a clear and concise way A great listener, with the ability to ask the right questions to uncover valuable opportunities, insights and challenges Works well under pressure and thrives in a busy agency environment Creates strong and effective internal and external partnerships and collaborates across the business. Listens and values the opinions of others Focuses on the efficient, accurate and timely delivery of client projects Takes ownership of personal actions and outcomes Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change Proactively seeks opportunities to increase knowledge, skills and abilities Monitors and pursues growth opportunities to enhance expertise and drive career development Demonstrable interest and passion for all things media and marketing-related Great interpersonal skills for the purposes of: Working as part of a team Stakeholder management and client relationship development Presentations and proposals Write clear, cohesive, client-ready documents. You have strong written and verbal interactions with internal and external teams (marketing, other capabilities, outside suppliers & partners). Our Culture - aiPeople: Our shared values are what makes our business. We're brave - We embrace uncertainty. We test, learn, improve and go again. We're diverse and united. We love meeting new people, embracing new ideas and exploring the possibilities. We come from all walks of life. When we work with great people, anything is possible. We're grown up. We show maturity in our outlook and attitude. We are fair and positive, but aren't afraid to say it how it is and constructively challenge. We want to change things. We want to make a difference to our clients and our people, every day. We work happily. We come in, do the business and have fun. We have high expectations of you You must challenge the status quo and see no boundaries to what we can achieve. Be ambitious, be adaptable and be an expert in your field. Help us be better and don't settle for average. You will be an inspiration to the rest of the agency, to our clients and a leader within your area of expertise. We want to take you out of your comfort zone, to stretch and to learn. You must believe that anything is possible. In short, we want you to be the best person you can be. We are a young business and this is an exciting time. You are joining the business in its infancy and have the opportunity to shape what we are. But that doesn't mean we skimp on benefits. Fantastic holiday, flexible working and a self-improvement budget for life are just a few of the things we offer. This is on top of a competitive salary (DOE) and a flexible, supportive working environment. We're asking a lot. But we'll give a lot back. Full IPA & BIMA Membership Ongoing dedicated training budget Regular agency socials (non-compulsory!) and all the perks of agency life Self-development funding for life, not just as an aip employee Access to hospitality at a Premier League football stadium Headspace subscription and further wellbeing initiatives London and Brighton offices Access to a world-class research suite including Nielsen, Similarweb, WARC, IPA, BARB, SEMrush, aipAware, YouGov Access to aip's business library - if we don't have the book you want to read (unlikely!), we add it to the bookshelf. How to apply If this role sounds like a bit of you, send your CV and a covering letter to - and let's get going. . click apply for full job details
Mar 27, 2024
Full time
As Client Partnerships Director, we need you to take charge and help us grow our engagements with clients, through developing senior client relationships, providing leadership across your portfolio of client accounts and proactively uncovering growth opportunities. You will delight our clients with innovative and creative solutions that cover our three business areas: Media, Creative & Technology. With your help, we will grow the business and win new clients. We will win awards and challenge the industry to be better. On a daily basis, you'll be responsible for creating client growth strategies and overseeing the smooth running of client campaigns. You will have the autonomy to proactively build strong working relationships with internal and external contacts whilst ensuring high levels of effectiveness and quality is delivered across your accounts. Reporting to the Head of Client Partnerships, the Client Partnerships Director role sits within the Client Partnerships function of the client team (and alongside our Delivery and Planning functions). You will build, develop and nurture client relationships so our client's and our agency business can grow in tandem. You will embed, and lead a client-centric agency culture to create amazing client experiences, turning these into sustainable agency revenue. Role responsibilities This is an important role within the agency, working closely with senior client stakeholders, client planning and delivery functions and internal craft teams and leading and contributing to new business opportunities, as well as successfully onboarding new clients into the agency. You will cover an array of disciplines within the role including offline, digital, social, creative, content production, analytics and sponsorships. The role will include leading key agency accounts, as well as acting as a senior figure on others, supported by other account handlers. You will work hand in hand with planning and delivery leads across your portfolio to ensure we deliver award winning work, on-time and on-budget and to a high level of quality. Every day you will Demonstrate exceptional client leadership and collaboration skills to deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Demonstrate exceptional client and relationship development skills and the ability to plan, manage and deliver growth strategies across your portfolio Develop strategic solutions to solve client challenges, drawing on expertise across the agency's core pillars of media, creative and technology Prepare client documentation, such as Statement of Works (SOWs), quotations and contracts Ensure all work that goes out of the agency is to a high standard and exceeds client expectations Coach and develop the Client Partnerships Managers, working with them to identify, develop, nurture and close account growth opportunities that broaden and deepen our engagement with their clients Retain commercial oversight on client engagements, maximising both quality and profit and managing agency risk Support the agency on leading inbound new business opportunities as required Collaborate with the planning leads to request, gather and interpret research, competitor analysis, campaign trends and metrics to support development of client opportunities Be a great communicator and listener, have excellent time-management skills and the ambition to take on more responsibilities Help grow our clients fees and scopes of engagement, working against individual client targets and the agency's financial targets Support the team in delivering against non-financial Objectives and Key Results (OKRs) linked to client experience, effectiveness and operations. Behaviours that drive success Everyone in the agency shares our Possiblist behaviours. Working within the wider team there are some core behaviours that will help you succeed within the role: You should be inquisitive and have the confidence/fearlessness to question the status quo Solve problems and grab opportunities A demonstrable interest in data and analysis Ability to distil information and pull out key insight Ability to solve problems in a logical, analytical and creative way A passion for building brands and behaviours. Your Skills, Strengths & Qualifications We are looking for you to come in and help our business grow. We want to draw on a wide range of your experience including: Five years+ account handling and client growth experience in an agency environment First class verbal and written English is essential Demonstrate market leading client management skills and the ability to plan, manage and deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Partner closely with Media and Creative leads to ensure our campaign ideas make most effective use of an integrated mix of owned, earned and paid channels, and are deployed via innovative, targeted media and technology Lead on the creation of measurable campaign KPI's, helping to enhance creative effectiveness and improve sell rate of innovative ideas Ensure that client expectations are met or exceeded and those client relationships are well managed Demonstrating an understanding of consumer behaviours within media, and a working knowledge of media relevant to the client's business including TV, digital, social, experiential, print, OOH, and search Excellent problem-solving skills, with the ability to identify and execute effective solutions Proactive attitude to try and improve the creative work and/or the delivery of campaigns Ability to develop a deep understanding of clients' businesses, objectives and challenges Ability to articulate client benefits derived from technical products and solutions in a clear and concise way A great listener, with the ability to ask the right questions to uncover valuable opportunities, insights and challenges Works well under pressure and thrives in a busy agency environment Creates strong and effective internal and external partnerships and collaborates across the business. Listens and values the opinions of others Focuses on the efficient, accurate and timely delivery of client projects Takes ownership of personal actions and outcomes Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change Proactively seeks opportunities to increase knowledge, skills and abilities Monitors and pursues growth opportunities to enhance expertise and drive career development Demonstrable interest and passion for all things media and marketing-related Great interpersonal skills for the purposes of: Working as part of a team Stakeholder management and client relationship development Presentations and proposals Write clear, cohesive, client-ready documents. You have strong written and verbal interactions with internal and external teams (marketing, other capabilities, outside suppliers & partners). Our Culture - aiPeople: Our shared values are what makes our business. We're brave - We embrace uncertainty. We test, learn, improve and go again. We're diverse and united. We love meeting new people, embracing new ideas and exploring the possibilities. We come from all walks of life. When we work with great people, anything is possible. We're grown up. We show maturity in our outlook and attitude. We are fair and positive, but aren't afraid to say it how it is and constructively challenge. We want to change things. We want to make a difference to our clients and our people, every day. We work happily. We come in, do the business and have fun. We have high expectations of you You must challenge the status quo and see no boundaries to what we can achieve. Be ambitious, be adaptable and be an expert in your field. Help us be better and don't settle for average. You will be an inspiration to the rest of the agency, to our clients and a leader within your area of expertise. We want to take you out of your comfort zone, to stretch and to learn. You must believe that anything is possible. In short, we want you to be the best person you can be. We are a young business and this is an exciting time. You are joining the business in its infancy and have the opportunity to shape what we are. But that doesn't mean we skimp on benefits. Fantastic holiday, flexible working and a self-improvement budget for life are just a few of the things we offer. This is on top of a competitive salary (DOE) and a flexible, supportive working environment. We're asking a lot. But we'll give a lot back. Full IPA & BIMA Membership Ongoing dedicated training budget Regular agency socials (non-compulsory!) and all the perks of agency life Self-development funding for life, not just as an aip employee Access to hospitality at a Premier League football stadium Headspace subscription and further wellbeing initiatives London and Brighton offices Access to a world-class research suite including Nielsen, Similarweb, WARC, IPA, BARB, SEMrush, aipAware, YouGov Access to aip's business library - if we don't have the book you want to read (unlikely!), we add it to the bookshelf. How to apply If this role sounds like a bit of you, send your CV and a covering letter to - and let's get going. . click apply for full job details
Due to expansion and re-structure we are currently looking to recruit a number of Call Handlers for our newly acquired Bolton depot. Benefits: In addition to a highly competitive salary, we offer a range of benefits including 25 days' holiday, generous contributory pension scheme, life assurance, a wide range of product discounts, work uniform, and health benefits Purpose of the position To provide frontline call answering for breakdowns, service related issues and all other enquires, once these calls are taken the individual will take responsibility for passing the relevant information to the correct department or person. Accurate creation of cases to allow the jobs to be allocated to the correct resource first time Deliver industry leading telephone service to our customers at all times Accountability Responsibilities: Answering calls within the agreed service level agreements that we have with our customers Accurately recording on the IFS system, all the details that are relevant to the customer and ensure a slick process as the work is passed to the coordination team Support the regional admin team at times where call volumes allow Providing an industry leading customer experience on every occasion Handle all call with a professional and empathetic manner. Tasks: Answering calls within the agreed KPI's Creating breakdown cases and transferring them to the unallocated screen in IFS Assisting the regional admin team with administration tasks when required. This could include but is not limited to, providing customer updates, sending service documentation, calibration certificates or any other documentation, sending customer proformas or contacting customers for purchase order numbers. Dealing with enquiries and routing them to the correct department or person Technical Competencies: Excellent communication skills Strong understanding of exceptional customer service Good IT skills Excellent telephone manner Education: Educated to GCSE level (essential) Customer service qualification (desirable) Experience: Experience working in a customer facing environment (desirable) Fleet or automotive experience (desirable) Additional local needs Such as requirements to be onsite, physical requirements, security clearance, environmental conditions, business travel needs etc. IND01
Mar 27, 2024
Full time
Due to expansion and re-structure we are currently looking to recruit a number of Call Handlers for our newly acquired Bolton depot. Benefits: In addition to a highly competitive salary, we offer a range of benefits including 25 days' holiday, generous contributory pension scheme, life assurance, a wide range of product discounts, work uniform, and health benefits Purpose of the position To provide frontline call answering for breakdowns, service related issues and all other enquires, once these calls are taken the individual will take responsibility for passing the relevant information to the correct department or person. Accurate creation of cases to allow the jobs to be allocated to the correct resource first time Deliver industry leading telephone service to our customers at all times Accountability Responsibilities: Answering calls within the agreed service level agreements that we have with our customers Accurately recording on the IFS system, all the details that are relevant to the customer and ensure a slick process as the work is passed to the coordination team Support the regional admin team at times where call volumes allow Providing an industry leading customer experience on every occasion Handle all call with a professional and empathetic manner. Tasks: Answering calls within the agreed KPI's Creating breakdown cases and transferring them to the unallocated screen in IFS Assisting the regional admin team with administration tasks when required. This could include but is not limited to, providing customer updates, sending service documentation, calibration certificates or any other documentation, sending customer proformas or contacting customers for purchase order numbers. Dealing with enquiries and routing them to the correct department or person Technical Competencies: Excellent communication skills Strong understanding of exceptional customer service Good IT skills Excellent telephone manner Education: Educated to GCSE level (essential) Customer service qualification (desirable) Experience: Experience working in a customer facing environment (desirable) Fleet or automotive experience (desirable) Additional local needs Such as requirements to be onsite, physical requirements, security clearance, environmental conditions, business travel needs etc. IND01
About the role It's an exciting time to join AXA Commercial as a Property Claims Handler. Working as a Property Claims Handler, you'll enhance your career by being part of our ever evolving Commercial Claims department. Our Commercial Claims department is accountable for managing all claims relating to Commercial Property, Casualty, Motor Engineering and Commercial Motor. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Bolton office. We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition. What you'll be doing: Managing your own portfolio of claims offering coaching and development to colleagues where applicable. Using your initiative as well as information resources available to provide the best outcome for the customer. Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer. Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most. About you What we're looking for: Proven experience in a Commercial Property Claims is essential. Experience in GIT/PA/CAR/Subsidence is advantageous but not essential. You'll have proactive management of own caseload and a commitment to customer service. Ability to make accurate and pragmatic policy and legal liability decisions. Developed quantum assessment and negotiation skills. Detailed end to end knowledge of commercial property claims process. Ideally progressing towards Cert CII. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . About AXA With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big. But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career. You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on. Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference. AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
Mar 27, 2024
Full time
About the role It's an exciting time to join AXA Commercial as a Property Claims Handler. Working as a Property Claims Handler, you'll enhance your career by being part of our ever evolving Commercial Claims department. Our Commercial Claims department is accountable for managing all claims relating to Commercial Property, Casualty, Motor Engineering and Commercial Motor. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Bolton office. We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition. What you'll be doing: Managing your own portfolio of claims offering coaching and development to colleagues where applicable. Using your initiative as well as information resources available to provide the best outcome for the customer. Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer. Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most. About you What we're looking for: Proven experience in a Commercial Property Claims is essential. Experience in GIT/PA/CAR/Subsidence is advantageous but not essential. You'll have proactive management of own caseload and a commitment to customer service. Ability to make accurate and pragmatic policy and legal liability decisions. Developed quantum assessment and negotiation skills. Detailed end to end knowledge of commercial property claims process. Ideally progressing towards Cert CII. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . About AXA With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big. But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career. You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on. Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference. AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
We have an exciting opportunity for a Personal Lines Account Handler to join our client who are based in Billericay on a permanent basis. You will need to have great communication skills both in written and verbal to provide high quality advice and service to clients. The role involves: Engaging with existing client accounts by cross / up selling and maintaining and growing them. Identifying and following a new business opportunity through to sale or forwarding this onto the appropriate member of staff if outside of authority level or product area. Ensuring that customer complaints are handled appropriately within the Company's complaints procedure. Managing and administering business which falls within the following categories: Private Car, Home Insurance, Travel, appropriate Add On products and any other Personal Lines products required by customers. Giving instructions to insurance providers Checking policy documents prior to receipt by clients Handling the invoicing of premiums due and maintaining credit control of allocated clients Processing correspondence, renewal, pre-renewal activity, quotations, and data input Ensuring that all post and diary activity is completed daily. Providing high quality advice and service to clients The ideal candidate will have: Excellent written and verbal communication skills Polite telephone manner Knowledge and experience of handling the following classes of business: Home, Motor, Travel, Add on products e.g. Legal Expenses, Breakdown Excellent organisational skills High attention to detail Ability to work independently and part of a team. Confident with all relevant MS Office packages, Acturis and OGI system Ability to identify new business opportunities and progress to a sale or forward to the appropriate member of staff to handle. This is an office-based role working Monday to Friday, 9.00am to 5.00pm. The salary for this position is up to £28,000 per annum DOE but the client is willing to increase the salary for the right candidate. If you have the relevant skills and experience, please apply with your CV attached to your application.
Mar 27, 2024
Full time
We have an exciting opportunity for a Personal Lines Account Handler to join our client who are based in Billericay on a permanent basis. You will need to have great communication skills both in written and verbal to provide high quality advice and service to clients. The role involves: Engaging with existing client accounts by cross / up selling and maintaining and growing them. Identifying and following a new business opportunity through to sale or forwarding this onto the appropriate member of staff if outside of authority level or product area. Ensuring that customer complaints are handled appropriately within the Company's complaints procedure. Managing and administering business which falls within the following categories: Private Car, Home Insurance, Travel, appropriate Add On products and any other Personal Lines products required by customers. Giving instructions to insurance providers Checking policy documents prior to receipt by clients Handling the invoicing of premiums due and maintaining credit control of allocated clients Processing correspondence, renewal, pre-renewal activity, quotations, and data input Ensuring that all post and diary activity is completed daily. Providing high quality advice and service to clients The ideal candidate will have: Excellent written and verbal communication skills Polite telephone manner Knowledge and experience of handling the following classes of business: Home, Motor, Travel, Add on products e.g. Legal Expenses, Breakdown Excellent organisational skills High attention to detail Ability to work independently and part of a team. Confident with all relevant MS Office packages, Acturis and OGI system Ability to identify new business opportunities and progress to a sale or forward to the appropriate member of staff to handle. This is an office-based role working Monday to Friday, 9.00am to 5.00pm. The salary for this position is up to £28,000 per annum DOE but the client is willing to increase the salary for the right candidate. If you have the relevant skills and experience, please apply with your CV attached to your application.
Job Description - Associate General Counsel - 12 month fixed term contract (M1D) Job Description Associate General Counsel - 12 month fixed term contract ( Job Number: M1D ) DISCOVER your opportunity Associate General Counsel - Litigation, UK & Lloyd's - 12 month Fixed Term Contract London, UK We are looking for a lawyer with extensive experience of insurance coverage litigation to join our small and collaborative Litigation, UK & Lloyd's team.The team provides legal advice regarding first and third-party coverage related matters spanning a wide range of property and casualty and specialty lines of business and plays a pivotal role in AXA XL's in-house claims counsel capabilities. It also assists the claims teams with day-to-day legal questions and management of litigation. As an Associate General Counsel - Litigation, UK & Lloyd's, you will provide a broad range of insurance law advice to claims handlers in respect of both contentious and non-contentious matters in a wide variety of jurisdictions. You will work on both pre-litigation and litigated claims, as well as managing coverage litigation together with the claims handling team. You will report directly to the Head of Litigation - UK & Lloyd's. You will be retained on a 12-month fixed term contract to commence from May 2024. DISCOVER your opportunity What will your essential responsibilities include? Developing comprehensive and high-quality coverage analyses, litigation and settlement strategies, keeping in mind both the particulars of each case as well as its impact on the entire book of claims and the business generally. Thinking strategically about and managing claims-related litigation. Outside of coverage and litigation advice, providing comprehensive general legal advice to the complex and multi-jurisdictional Claims organization of AXA XL, including regulatory and claims vendor contracting matters. Participating in the development of litigation management systems and processes in collaboration with other internal litigation units. Overseeing the selection and management of qualified, cost-effective outside counsel and other litigation vendors; managing, directing and actively partnering with outside counsel with respect to day-to-day file management, including the development and implementation of settlement, mediation, arbitration, or other dispute resolution strategies. Serving as a subject matter expert and resource to other units across our global insurance platform by providing comprehensive and timely legal advice and training to internal stakeholders including Claims. Reporting on significant case developments and litigation trends to senior management and other internal stakeholders; maintaining regular communication with internal clients and consulting on file strategy. Providing hands-on management for certain high-profile matters in addition to managing external counsel across a broad spectrum of claims-related litigation/arbitration matters. Focusing on individual and 'book of business' issues, including choice of law/venue and policy terms and conditions with a portfolio view of exposures and opportunities to change the law on appeal. You will work closely and collaboratively with the UK, US and Europe & Asia-Pac Claims teams. You will interact regularly with the Underwriting Legal and Policy Wordings teams to enhance the 'Underwriting and Claims feedback loop'. You will report to the Head of Litigation - UK & Lloyd's. We're looking for someone who has these abilities and skills: • International coverage experience: track record of insurance coverage experience, including coverage litigation, arbitration and mediation gained at a top law firm. • Legal credentials: Degree with high academic achievement and solicitor of the Supreme Court of England and Wales or UK barrister. • Preferred but not essential: Proficiency in another European language. • Preferred but not essential:property and casualty and financial lines insurance coverage litigation expertise. • Preferred but not essential: In-house experience with a specialty (re)insurer and experience of managing litigation inside and outside the UK. • Able to understand all facets of claims and apply that knowledge to the global claims organization to assist in moving the technical and strategic agenda forward. • Able to provide assistance with amending and drafting policy wordings from a legal perspective. • Research and Analysis: Possessing the knack for complete and comprehensive researching while being able to deliver crisp, targeted and on-point analysis in a fast-paced environment. • Strategic thinking: Visualize what doesn't exist and know how to get there. Can invent, design and build. Thought leader who is able to facilitate discussions and engage with subject matter experts. • Leadership skills: Demonstrate courage. Coach, train, set expectations, evaluate and hold people accountable for delivering results in a highly matrixed environment. Change agent who can influence others across the organization. • Drafting skills for both internal notes and external communications. • Overseeing e-discovery as and when required. • Cross Border Teamworking: ability to act independently as a number of the internal claims handler clients are based outside the UK. • Mental Agility: Innovative thinker, willing to turn ideas on their heads. Capable of handling highly complex financial data and situations. • Communication and negotiation: Excellent verbal and written communication, collaboration, negotiation and presentation skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. • Passion for Results: Work tenaciously to achieve outstanding results. A bias for action. Set high standards for self and others. Act with a sense of urgency and prudence. FIND your future AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. . click apply for full job details
Mar 27, 2024
Full time
Job Description - Associate General Counsel - 12 month fixed term contract (M1D) Job Description Associate General Counsel - 12 month fixed term contract ( Job Number: M1D ) DISCOVER your opportunity Associate General Counsel - Litigation, UK & Lloyd's - 12 month Fixed Term Contract London, UK We are looking for a lawyer with extensive experience of insurance coverage litigation to join our small and collaborative Litigation, UK & Lloyd's team.The team provides legal advice regarding first and third-party coverage related matters spanning a wide range of property and casualty and specialty lines of business and plays a pivotal role in AXA XL's in-house claims counsel capabilities. It also assists the claims teams with day-to-day legal questions and management of litigation. As an Associate General Counsel - Litigation, UK & Lloyd's, you will provide a broad range of insurance law advice to claims handlers in respect of both contentious and non-contentious matters in a wide variety of jurisdictions. You will work on both pre-litigation and litigated claims, as well as managing coverage litigation together with the claims handling team. You will report directly to the Head of Litigation - UK & Lloyd's. You will be retained on a 12-month fixed term contract to commence from May 2024. DISCOVER your opportunity What will your essential responsibilities include? Developing comprehensive and high-quality coverage analyses, litigation and settlement strategies, keeping in mind both the particulars of each case as well as its impact on the entire book of claims and the business generally. Thinking strategically about and managing claims-related litigation. Outside of coverage and litigation advice, providing comprehensive general legal advice to the complex and multi-jurisdictional Claims organization of AXA XL, including regulatory and claims vendor contracting matters. Participating in the development of litigation management systems and processes in collaboration with other internal litigation units. Overseeing the selection and management of qualified, cost-effective outside counsel and other litigation vendors; managing, directing and actively partnering with outside counsel with respect to day-to-day file management, including the development and implementation of settlement, mediation, arbitration, or other dispute resolution strategies. Serving as a subject matter expert and resource to other units across our global insurance platform by providing comprehensive and timely legal advice and training to internal stakeholders including Claims. Reporting on significant case developments and litigation trends to senior management and other internal stakeholders; maintaining regular communication with internal clients and consulting on file strategy. Providing hands-on management for certain high-profile matters in addition to managing external counsel across a broad spectrum of claims-related litigation/arbitration matters. Focusing on individual and 'book of business' issues, including choice of law/venue and policy terms and conditions with a portfolio view of exposures and opportunities to change the law on appeal. You will work closely and collaboratively with the UK, US and Europe & Asia-Pac Claims teams. You will interact regularly with the Underwriting Legal and Policy Wordings teams to enhance the 'Underwriting and Claims feedback loop'. You will report to the Head of Litigation - UK & Lloyd's. We're looking for someone who has these abilities and skills: • International coverage experience: track record of insurance coverage experience, including coverage litigation, arbitration and mediation gained at a top law firm. • Legal credentials: Degree with high academic achievement and solicitor of the Supreme Court of England and Wales or UK barrister. • Preferred but not essential: Proficiency in another European language. • Preferred but not essential:property and casualty and financial lines insurance coverage litigation expertise. • Preferred but not essential: In-house experience with a specialty (re)insurer and experience of managing litigation inside and outside the UK. • Able to understand all facets of claims and apply that knowledge to the global claims organization to assist in moving the technical and strategic agenda forward. • Able to provide assistance with amending and drafting policy wordings from a legal perspective. • Research and Analysis: Possessing the knack for complete and comprehensive researching while being able to deliver crisp, targeted and on-point analysis in a fast-paced environment. • Strategic thinking: Visualize what doesn't exist and know how to get there. Can invent, design and build. Thought leader who is able to facilitate discussions and engage with subject matter experts. • Leadership skills: Demonstrate courage. Coach, train, set expectations, evaluate and hold people accountable for delivering results in a highly matrixed environment. Change agent who can influence others across the organization. • Drafting skills for both internal notes and external communications. • Overseeing e-discovery as and when required. • Cross Border Teamworking: ability to act independently as a number of the internal claims handler clients are based outside the UK. • Mental Agility: Innovative thinker, willing to turn ideas on their heads. Capable of handling highly complex financial data and situations. • Communication and negotiation: Excellent verbal and written communication, collaboration, negotiation and presentation skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. • Passion for Results: Work tenaciously to achieve outstanding results. A bias for action. Set high standards for self and others. Act with a sense of urgency and prudence. FIND your future AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. . click apply for full job details
Broker / Account Handler (Insurance) £25,000 - £30,000 + Training + Progression + Company Benefits Ashford , Kent Are you a Broker or Account Handler with brokerage experience within the agricultural industry or similar, looking to progress your career with a highly reputable, specialist company, which will provide ongoing training and development opportunities, and the potential for fast track career click apply for full job details
Mar 27, 2024
Full time
Broker / Account Handler (Insurance) £25,000 - £30,000 + Training + Progression + Company Benefits Ashford , Kent Are you a Broker or Account Handler with brokerage experience within the agricultural industry or similar, looking to progress your career with a highly reputable, specialist company, which will provide ongoing training and development opportunities, and the potential for fast track career click apply for full job details
As an experienced Commercial Account Handler this is your opportunity to work for a growing business who delivers a first-class service and provides helpful Insurance products across the local region, to customers old and new. It is a business where honesty, integrity and trust are at the heart of their values and they focus on a personal approach to customer service. You'll join a growing and friendly team and work closely with your business customers and use your knowledge and expertise to help them with all of their Insurance requirements. This is a role where you will be able to work on a hybrid basis between their office and your home. As a Commercial Account Handler your responsibilities will include: Handling renewals and adjustments with Business customers directly Negotiating with Insurers/Underwriters to get the most appropriate cover for your clients at the best price Supporting and preparing renewal quotations for Account Executives Updating risk information Liaising with Account Executives Processing general customer enquiries, handling policy alterations and new and additional Insurance products Securing renewals whilst ensuring Company Standards/FCA requirements are met Occasional client visits with the Account Executives To be a successful Commercial Account Handler you will have: Experience and knowledge of general Commercial insurance products A desire to develop strong Client and Insurer relationships Drive and enthusiasm to provide fantastic customer service to all clients Confident and effective communication and interpersonal skills The ability to manage your own workload and prioritise accordingly Benefits include: Full Training and Development which includes soft skills and support with CII professional qualifications. 25 days holiday plus bank holidays. Free parking at the office.
Mar 27, 2024
Full time
As an experienced Commercial Account Handler this is your opportunity to work for a growing business who delivers a first-class service and provides helpful Insurance products across the local region, to customers old and new. It is a business where honesty, integrity and trust are at the heart of their values and they focus on a personal approach to customer service. You'll join a growing and friendly team and work closely with your business customers and use your knowledge and expertise to help them with all of their Insurance requirements. This is a role where you will be able to work on a hybrid basis between their office and your home. As a Commercial Account Handler your responsibilities will include: Handling renewals and adjustments with Business customers directly Negotiating with Insurers/Underwriters to get the most appropriate cover for your clients at the best price Supporting and preparing renewal quotations for Account Executives Updating risk information Liaising with Account Executives Processing general customer enquiries, handling policy alterations and new and additional Insurance products Securing renewals whilst ensuring Company Standards/FCA requirements are met Occasional client visits with the Account Executives To be a successful Commercial Account Handler you will have: Experience and knowledge of general Commercial insurance products A desire to develop strong Client and Insurer relationships Drive and enthusiasm to provide fantastic customer service to all clients Confident and effective communication and interpersonal skills The ability to manage your own workload and prioritise accordingly Benefits include: Full Training and Development which includes soft skills and support with CII professional qualifications. 25 days holiday plus bank holidays. Free parking at the office.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 26, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
A fantastic opportunity has arisen for a Commercial Insurance Account Handler working for a highly reputable Insurance Broker specialising in Commercial Insurance. You will be joining an exciting period of growth within the business and you will form a pivotal role within the business. Job Description: As the Commercial Insurance Account Handler, you will be responsible for completing Mid-Term Adjustments accurately The role will ensure accurate renewal proposals are presented to clients within agreed SLA s The Account Executive role will include Contract Checking typically JCT/CDM/Collateral Warranties Renewal broking and report writing General admin support within the department Candidate Requirements: Knowledge and experience of Commercial Insurance is essential Knowledge of Insurance Codes of Practice, Terms of Insurance, commercial insurance Driving licence A keen eye for detail and accuracy Written and Oral Presentation skills Knowledge of relevant IT systems and Software required to fulfill the role Excellent communication skills Working Hours - Monday - Friday 37.5hours Salary - Negotiable depending on experience This role would suit people who also have the following experience: Commercial Insurance, Insurance Handler, Account Handler, Business Insurance Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Mar 26, 2024
Full time
A fantastic opportunity has arisen for a Commercial Insurance Account Handler working for a highly reputable Insurance Broker specialising in Commercial Insurance. You will be joining an exciting period of growth within the business and you will form a pivotal role within the business. Job Description: As the Commercial Insurance Account Handler, you will be responsible for completing Mid-Term Adjustments accurately The role will ensure accurate renewal proposals are presented to clients within agreed SLA s The Account Executive role will include Contract Checking typically JCT/CDM/Collateral Warranties Renewal broking and report writing General admin support within the department Candidate Requirements: Knowledge and experience of Commercial Insurance is essential Knowledge of Insurance Codes of Practice, Terms of Insurance, commercial insurance Driving licence A keen eye for detail and accuracy Written and Oral Presentation skills Knowledge of relevant IT systems and Software required to fulfill the role Excellent communication skills Working Hours - Monday - Friday 37.5hours Salary - Negotiable depending on experience This role would suit people who also have the following experience: Commercial Insurance, Insurance Handler, Account Handler, Business Insurance Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 26, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
We are looking for enthusiastic people who are looking to join a thriving, forward thinking business with great benefits and genuine opportunities for growth and progression! If you're a resilient peoples person who loves providing great customer service, this might be the job for you. Our client, are a contractor accountancy firm who are, due to growth, seeking customer service advisors to join their award winning Customer Care department. This is working within a high-volume, fast-paced environment, dealing with inbound calls and emails you'll provide a first-class service to customers calling in with enquiries of all nature - anything from general enquiries to complex queries and complaints. The Role Be the first point of contact for any inbound enquiries via telephone and email Dealing with complex and technical queries over the phone and email Supporting new customers through the learning curve of setting up their own business or being employed through an Umbrella company Resolving queries by sourcing information to provide accurate updates to customers Working to achievable team related KPI s based on query response times The Candidate Experienced in a high-volume, fast-paced, inbound contact centre role or similar (essential) Is a naturally confident communicator with great people skills Resilient and able to problem solve and think on your feet Is keen to develop a career within customer service Knowledge of recruitment agencies and contractor payroll is highly desirable, but not essential Salary + Benefits A generous base salary of £27,000 is available for this role. The business is proud of their "Great Place To Work" status, and this is clear in how they treat their staff, through personal and professional incentives. Flexibility on working hours and days, including hybrid working (2 days a week from home 09:00 - 18:00) OR condensed hours to work a 4 day week (10 hours shifts across 4 days)! This business offer a great work life balance for their staff. There s no requirement to work weekends or Bank Holidays in this role, the working hours are 9am-6pm Monday to Friday (1 hour lunch). Other benefits start from including 23 days holidays plus bank holidays PLUS your birthday! Company pension, free on-site parking (first come first served), fully funded study support, genuine opportunity for career development with a PDP set out from day 1, annual appraisals and salary reviews, regular team building events and treats, and much, much more! If you're interested in learning more, please forward your CV for immediate consideration. Customer Service, Customer Care, Customer Advisor, Customer Experience, Client Services, Call Centre, Customer Support, Customer Success, Complaints Advisor, Complaints Handler
Mar 26, 2024
Full time
We are looking for enthusiastic people who are looking to join a thriving, forward thinking business with great benefits and genuine opportunities for growth and progression! If you're a resilient peoples person who loves providing great customer service, this might be the job for you. Our client, are a contractor accountancy firm who are, due to growth, seeking customer service advisors to join their award winning Customer Care department. This is working within a high-volume, fast-paced environment, dealing with inbound calls and emails you'll provide a first-class service to customers calling in with enquiries of all nature - anything from general enquiries to complex queries and complaints. The Role Be the first point of contact for any inbound enquiries via telephone and email Dealing with complex and technical queries over the phone and email Supporting new customers through the learning curve of setting up their own business or being employed through an Umbrella company Resolving queries by sourcing information to provide accurate updates to customers Working to achievable team related KPI s based on query response times The Candidate Experienced in a high-volume, fast-paced, inbound contact centre role or similar (essential) Is a naturally confident communicator with great people skills Resilient and able to problem solve and think on your feet Is keen to develop a career within customer service Knowledge of recruitment agencies and contractor payroll is highly desirable, but not essential Salary + Benefits A generous base salary of £27,000 is available for this role. The business is proud of their "Great Place To Work" status, and this is clear in how they treat their staff, through personal and professional incentives. Flexibility on working hours and days, including hybrid working (2 days a week from home 09:00 - 18:00) OR condensed hours to work a 4 day week (10 hours shifts across 4 days)! This business offer a great work life balance for their staff. There s no requirement to work weekends or Bank Holidays in this role, the working hours are 9am-6pm Monday to Friday (1 hour lunch). Other benefits start from including 23 days holidays plus bank holidays PLUS your birthday! Company pension, free on-site parking (first come first served), fully funded study support, genuine opportunity for career development with a PDP set out from day 1, annual appraisals and salary reviews, regular team building events and treats, and much, much more! If you're interested in learning more, please forward your CV for immediate consideration. Customer Service, Customer Care, Customer Advisor, Customer Experience, Client Services, Call Centre, Customer Support, Customer Success, Complaints Advisor, Complaints Handler
Job Purpose The claims handler will be responsible for managing a caseload of Public Liability claims up to a reserve value of £10,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Compensation Package A learning culture with employee development at the heart of the people development pathway, Excellent flexible benefits including Annual leave entitlement, Monday to Friday - 35 hours per week, Health Cash Plan, Death In Service - after 1 year, Pension Contribution Cycle to Work Scheme , Tech Scheme , Season Ticket Loan , Car Parking Scheme , Gym Flex , Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for Merlin Attractions nationwide, Discounts at local retail outlets, Flexible Working, 25 days holiday plus 8 bank holidays (with the option to buy or sell 3 additional days) Key Accountabilities To pro-actively manage a caseload of Public Liability & Property Damage claims Maintain accurate data on relevant case management system Comply with set client SLA's Wnsure quality service standards and productivity levels are maintained to a high standard Undertake appropriate additional tasks provided by the Team Leader Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch Primary location for this role is Liverpool Office. Essential Skills and Attributes: 6 months relevant experience or law degree or equivalent Excellent attention to detail Strong communication and negotiation skills Strong organisational skills Excellent client care and customer service skills Ability to manage own volume workload via task management Ability to work as a team and independently Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connected We are DynamicWe are Innovative We succeed together
Mar 26, 2024
Full time
Job Purpose The claims handler will be responsible for managing a caseload of Public Liability claims up to a reserve value of £10,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Compensation Package A learning culture with employee development at the heart of the people development pathway, Excellent flexible benefits including Annual leave entitlement, Monday to Friday - 35 hours per week, Health Cash Plan, Death In Service - after 1 year, Pension Contribution Cycle to Work Scheme , Tech Scheme , Season Ticket Loan , Car Parking Scheme , Gym Flex , Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for Merlin Attractions nationwide, Discounts at local retail outlets, Flexible Working, 25 days holiday plus 8 bank holidays (with the option to buy or sell 3 additional days) Key Accountabilities To pro-actively manage a caseload of Public Liability & Property Damage claims Maintain accurate data on relevant case management system Comply with set client SLA's Wnsure quality service standards and productivity levels are maintained to a high standard Undertake appropriate additional tasks provided by the Team Leader Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch Primary location for this role is Liverpool Office. Essential Skills and Attributes: 6 months relevant experience or law degree or equivalent Excellent attention to detail Strong communication and negotiation skills Strong organisational skills Excellent client care and customer service skills Ability to manage own volume workload via task management Ability to work as a team and independently Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connected We are DynamicWe are Innovative We succeed together
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 26, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
New Business Insurance Account Handler Maidstone, Kent Up to 30,000 plus benefits Exciting Opportunity for an Insurance New Business Account Handler! Are you a driven and customer-focused individual with a passion for insurance and helping clients secure the coverage they need? If so, we have an exciting career opportunity for you as an Insurance New Business Account Handler! Our client is a leading insurance business dedicated to providing top-notch insurance solutions to our clients. Our commitment to excellence and customer satisfaction has earned us a reputation for being a trusted partner in the insurance industry. Key Responsibilities: Build and maintain strong relationships with prospective clients. Identify client insurance needs and provide tailored solutions. Generate new business leads through various channels. Prepare and present insurance quotes to clients. Collaborate with underwriters to secure the best coverage options. Ensure all policies and documentation are accurate and compliant. Stay updated on industry trends and product offerings. Qualifications: Previous experience in insurance sales or account handling preferred. Strong communication and interpersonal skills. Excellent customer service orientation. Proven ability to meet and exceed sales targets. Detail-oriented with strong organizational skills. Insurance industry knowledge or relevant certifications is a plus. A passion for helping clients protect their assets and manage risks. What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive 200 in vouchers if we assist them in securing a new career. Job Synonyms: Account Handler, Business Development, Commercial Insurance
Mar 26, 2024
Full time
New Business Insurance Account Handler Maidstone, Kent Up to 30,000 plus benefits Exciting Opportunity for an Insurance New Business Account Handler! Are you a driven and customer-focused individual with a passion for insurance and helping clients secure the coverage they need? If so, we have an exciting career opportunity for you as an Insurance New Business Account Handler! Our client is a leading insurance business dedicated to providing top-notch insurance solutions to our clients. Our commitment to excellence and customer satisfaction has earned us a reputation for being a trusted partner in the insurance industry. Key Responsibilities: Build and maintain strong relationships with prospective clients. Identify client insurance needs and provide tailored solutions. Generate new business leads through various channels. Prepare and present insurance quotes to clients. Collaborate with underwriters to secure the best coverage options. Ensure all policies and documentation are accurate and compliant. Stay updated on industry trends and product offerings. Qualifications: Previous experience in insurance sales or account handling preferred. Strong communication and interpersonal skills. Excellent customer service orientation. Proven ability to meet and exceed sales targets. Detail-oriented with strong organizational skills. Insurance industry knowledge or relevant certifications is a plus. A passion for helping clients protect their assets and manage risks. What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive 200 in vouchers if we assist them in securing a new career. Job Synonyms: Account Handler, Business Development, Commercial Insurance