Whether you're already a Trainer, Assessor or Coach, or thinking about becoming one, it's time you made the change to Lifetime. Who we are:? One of the UK's leading Apprenticeship providers, we help businesses realise their potential by delivering training that builds a better workforce. Most importantly, we're all about a democracy of opportunity so we put quality first, we work collaboratively, and we embrace change. In practice, that means training our own Learning Coaches: selecting industry experts with a wealth of experience and showing them how to pass on their skills and knowledge to the next generation of professionals. If you're can-do, hardworking, thrive on challenge and fancy a change, this could be the opportunity you're looking for to go further, faster. Why Lifetime Business Administration is a key discipline across all sectors within the UK and the demand for skilled individuals continues to grow. The market for developing the future of this industry depends upon the strategy of growing talent from within and this is where apprenticeships come in to their own. We are leading the way in this endeavour by offering the apprenticeships that attracts new talent and realises potential and need talented professionals like yourself who are experienced and hard-working, ready for fresh challenge and opportunity. That's where you come in: using your skills and experience to shape the next generation of industry professionals and giving them the skills to do a job and build a career. Along the way, you'll enjoy more flexible working practices and support for your own professional development. If you've learned on the job, we can help to turn that experience into qualifications. Working with learners remotely and at their place of work, you'll deliver the apprenticeship standard. That includes providing the support, guidance and motivation that helps them to get career-building qualifications. You'll also help them to achieve transferable skills (in Maths and English) if needed, managing your own admin along the way. What will you be doing Visiting individuals in their workplace using your vocational experience and knowledge to teach and support learners achieve their apprenticeship? Managing your own diary to ensure you are delivering against your KPIs, arranging and attending scheduled visits and completing both company and personal administration? What will you bring to the role Extensive, relevant vocational experience as a Customer Service Manager or have office management experience Experience of managing a team essential Experience and/or understanding of end to end management and delivery of projects If you already have a minimum Level 3 Teaching qualification and/or experience of operating within WBL/education environment, even better. What is in it for you In return for applying your skills and experience to drive real change across your industry, and as well as enjoying an exciting, life changing role, you will enjoy a package of benefits designed to reward your hard work and realise your professional potential: Generous mileage allowance Full IT kit including laptop and phone, printer/scanner Great benefits, reward and recognition and wellbeing package London weighting where applicable And to get you started, we also offer: Award-winning onboarding programme Full training designed for you Structured support to achieve L4 Assessor Coach qualification Protected and comprehensive CPD time Join us with at least a level 3 teaching qualification and you'll start on £26,500.? If you don't have a teaching qualification, you'll start on £25,500 rising to £26,500 on completion of the Level 4 Assessor Coach apprenticeship.
Dec 09, 2022
Full time
Whether you're already a Trainer, Assessor or Coach, or thinking about becoming one, it's time you made the change to Lifetime. Who we are:? One of the UK's leading Apprenticeship providers, we help businesses realise their potential by delivering training that builds a better workforce. Most importantly, we're all about a democracy of opportunity so we put quality first, we work collaboratively, and we embrace change. In practice, that means training our own Learning Coaches: selecting industry experts with a wealth of experience and showing them how to pass on their skills and knowledge to the next generation of professionals. If you're can-do, hardworking, thrive on challenge and fancy a change, this could be the opportunity you're looking for to go further, faster. Why Lifetime Business Administration is a key discipline across all sectors within the UK and the demand for skilled individuals continues to grow. The market for developing the future of this industry depends upon the strategy of growing talent from within and this is where apprenticeships come in to their own. We are leading the way in this endeavour by offering the apprenticeships that attracts new talent and realises potential and need talented professionals like yourself who are experienced and hard-working, ready for fresh challenge and opportunity. That's where you come in: using your skills and experience to shape the next generation of industry professionals and giving them the skills to do a job and build a career. Along the way, you'll enjoy more flexible working practices and support for your own professional development. If you've learned on the job, we can help to turn that experience into qualifications. Working with learners remotely and at their place of work, you'll deliver the apprenticeship standard. That includes providing the support, guidance and motivation that helps them to get career-building qualifications. You'll also help them to achieve transferable skills (in Maths and English) if needed, managing your own admin along the way. What will you be doing Visiting individuals in their workplace using your vocational experience and knowledge to teach and support learners achieve their apprenticeship? Managing your own diary to ensure you are delivering against your KPIs, arranging and attending scheduled visits and completing both company and personal administration? What will you bring to the role Extensive, relevant vocational experience as a Customer Service Manager or have office management experience Experience of managing a team essential Experience and/or understanding of end to end management and delivery of projects If you already have a minimum Level 3 Teaching qualification and/or experience of operating within WBL/education environment, even better. What is in it for you In return for applying your skills and experience to drive real change across your industry, and as well as enjoying an exciting, life changing role, you will enjoy a package of benefits designed to reward your hard work and realise your professional potential: Generous mileage allowance Full IT kit including laptop and phone, printer/scanner Great benefits, reward and recognition and wellbeing package London weighting where applicable And to get you started, we also offer: Award-winning onboarding programme Full training designed for you Structured support to achieve L4 Assessor Coach qualification Protected and comprehensive CPD time Join us with at least a level 3 teaching qualification and you'll start on £26,500.? If you don't have a teaching qualification, you'll start on £25,500 rising to £26,500 on completion of the Level 4 Assessor Coach apprenticeship.
*Employer description: * We are a leading independent provider of IT Support services and IT infrastructure management. We can advise you on your IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage your technology infrastructures on your behalf. We deliver on-site services in London and the South East and offer support throughout the whole of the UK. At every stage, we make our customers businesses more efficient by improving cost efficiencies, removing complexities and barriers to change across their IT infrastructures. Our clients are served by our head office located in Tonbridge, Kent; with onsite resources in Croydon, Central and West London, we also have key business alliances throughout the UK. Our fully featured managed helpdesk currently service more than thousand support requests a year. *Main responsibilities: * * Actively work towards achieving your Level 3 apprenticeship qualification * Provide a first, and single, point of contact into Services Desks for all supported businesses * Ensuring incoming incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software * Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) * Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times * Provide problem diagnosis, using appropriate support tools and resolution for desktop problems. Assign calls to correct third party queues where appropriate * Maintain customer service standards by answering all calls promptly, remaining courteous and professional at all times * Proactively manage Customers expectations through either resolution of or updating on progress of their outstanding incidents/requests * Escalate any issues but try and ensure they are dealt with before problems occur * Resolve and close cases to customer satisfaction or escalate to the appropriate * Compliance those of the supported businesses * Ensure processes are documented and updated as necessary * Demonstrate a positive attitude towards change by words and behaviours *Desired skills: * We're looking for an IT-enthusiast with: * Good basic knowledge and understanding of IT * There is an element of manual handling in this role * You will be keen to advance your knowledge and expertise in IT *Personal qualities: * * You will be keen to advance your knowledge and expertise in IT * Most importantly, in order to succeed in this role, you will need a good telephone manner together with excellent customer facing skills and the ability to work under pressure and as part of a team is essential. * You don't need loads of professional experience in IT. *Entry requirements: * You need to have 5 GCSE's: * Maths and English (or equivalents) at grades D or above * 3x GCSE's grade A-C in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. *Find out more here: * *Future prospects: * CHS Networks is a growing organisation that invests in their employees' development and personal growth meaning, you will receive full on job training. By working hard and demonstrating your ability, drive and commitment throughout your 16-month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation. *Things to consider: * This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. *Important Information: * QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. Reference ID: 76595 Application deadline: 04/11/2021 Job Types: Full-time, Apprenticeship Salary: £10,000.00-£12,000.00 per year Schedule: * Monday to Friday Work remotely: * No
Dec 04, 2021
Full time
*Employer description: * We are a leading independent provider of IT Support services and IT infrastructure management. We can advise you on your IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage your technology infrastructures on your behalf. We deliver on-site services in London and the South East and offer support throughout the whole of the UK. At every stage, we make our customers businesses more efficient by improving cost efficiencies, removing complexities and barriers to change across their IT infrastructures. Our clients are served by our head office located in Tonbridge, Kent; with onsite resources in Croydon, Central and West London, we also have key business alliances throughout the UK. Our fully featured managed helpdesk currently service more than thousand support requests a year. *Main responsibilities: * * Actively work towards achieving your Level 3 apprenticeship qualification * Provide a first, and single, point of contact into Services Desks for all supported businesses * Ensuring incoming incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software * Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) * Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times * Provide problem diagnosis, using appropriate support tools and resolution for desktop problems. Assign calls to correct third party queues where appropriate * Maintain customer service standards by answering all calls promptly, remaining courteous and professional at all times * Proactively manage Customers expectations through either resolution of or updating on progress of their outstanding incidents/requests * Escalate any issues but try and ensure they are dealt with before problems occur * Resolve and close cases to customer satisfaction or escalate to the appropriate * Compliance those of the supported businesses * Ensure processes are documented and updated as necessary * Demonstrate a positive attitude towards change by words and behaviours *Desired skills: * We're looking for an IT-enthusiast with: * Good basic knowledge and understanding of IT * There is an element of manual handling in this role * You will be keen to advance your knowledge and expertise in IT *Personal qualities: * * You will be keen to advance your knowledge and expertise in IT * Most importantly, in order to succeed in this role, you will need a good telephone manner together with excellent customer facing skills and the ability to work under pressure and as part of a team is essential. * You don't need loads of professional experience in IT. *Entry requirements: * You need to have 5 GCSE's: * Maths and English (or equivalents) at grades D or above * 3x GCSE's grade A-C in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. *Find out more here: * *Future prospects: * CHS Networks is a growing organisation that invests in their employees' development and personal growth meaning, you will receive full on job training. By working hard and demonstrating your ability, drive and commitment throughout your 16-month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation. *Things to consider: * This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. *Important Information: * QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. Reference ID: 76595 Application deadline: 04/11/2021 Job Types: Full-time, Apprenticeship Salary: £10,000.00-£12,000.00 per year Schedule: * Monday to Friday Work remotely: * No
*Employer description: * Symbol is a fun place to work with a relaxed atmosphere alongside a strong commitment to customer satisfaction. They are a growing company with solid opportunities for development and advancement. The IT and Telecoms marketplace is in a state of constant change and evolution. New products and services are brought to market on a daily basis; consumer opinions change and it can be difficult for organisations to marry their business objectives with a solid long-term investment in technology. Symbol Consulting evolved from an initial customer requirement to significantly reduce costs and increase value from their IT and Telecoms' investment. Since their incorporation in 2006, they've grown organically and aim to build and retain a loyal customer base, with whom we have an honest, pragmatic business relationship *Job overview: * The main responsibility of the IT Service Desk Analyst will be to provide first-class IT support to both internal and external customers ensuring that tickets are dealt with in a timely and professional manner. This is a fantastic opportunity to join an exciting and vibrant environment where you will be given the tools and skills to have a successful career in IT. *Primary duties include: * * Manning the support phone lines, providing first-class IT support * Dealing with retail store staff and managers and assisting them with IT/Telecoms first and second-line issues * Logging information on Service Desk software and raising a ticket * Providing updates to customers during ticket progression * Providing first-class support and either taking the issue to resolution or passing it on to the 3rd line support * Accurate document updating * Managing and configuring the installation of software * Managing 3rd party devices such as printers etc *Required skills/experience: * * A genuine interest in all aspects of IT * The ability to hold a professional business conversation delivering both positive and negative news * First class communication skills both written and verbal * Customer focussed way of working * Outgoing and confident telephone manner with strong customer service skills * The ability to work under pressure and to deadlines * The drive and ambition to have a successful IT career *Entry requirements: * You need to have 5 GCSE's: * Maths and English (or equivalents) at grades D or above * 3x GCSE's grade A-C in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. *Find out more here.* *Working week: * 5 days per week Monday - Friday, 9 am - 5.30 pm, 37.5 hrs per week [all details will be confirmed with the employer] *Salary: * £8,385 Per Annum *Future prospects: * On completion of the Apprenticeship, the individual could secure a full time position as a first or second line engineer with Smart IT, with a competitive salary, industry recognised qualifications and great prospects. *Important Information: * QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. Reference ID: 76647 Application deadline: 05/11/2021 Expected start date: 22/11/2021 Job Types: Full-time, Apprenticeship Salary: £8,385.00 per year Schedule: * Day shift * Monday to Friday Work remotely: * No
Dec 04, 2021
Full time
*Employer description: * Symbol is a fun place to work with a relaxed atmosphere alongside a strong commitment to customer satisfaction. They are a growing company with solid opportunities for development and advancement. The IT and Telecoms marketplace is in a state of constant change and evolution. New products and services are brought to market on a daily basis; consumer opinions change and it can be difficult for organisations to marry their business objectives with a solid long-term investment in technology. Symbol Consulting evolved from an initial customer requirement to significantly reduce costs and increase value from their IT and Telecoms' investment. Since their incorporation in 2006, they've grown organically and aim to build and retain a loyal customer base, with whom we have an honest, pragmatic business relationship *Job overview: * The main responsibility of the IT Service Desk Analyst will be to provide first-class IT support to both internal and external customers ensuring that tickets are dealt with in a timely and professional manner. This is a fantastic opportunity to join an exciting and vibrant environment where you will be given the tools and skills to have a successful career in IT. *Primary duties include: * * Manning the support phone lines, providing first-class IT support * Dealing with retail store staff and managers and assisting them with IT/Telecoms first and second-line issues * Logging information on Service Desk software and raising a ticket * Providing updates to customers during ticket progression * Providing first-class support and either taking the issue to resolution or passing it on to the 3rd line support * Accurate document updating * Managing and configuring the installation of software * Managing 3rd party devices such as printers etc *Required skills/experience: * * A genuine interest in all aspects of IT * The ability to hold a professional business conversation delivering both positive and negative news * First class communication skills both written and verbal * Customer focussed way of working * Outgoing and confident telephone manner with strong customer service skills * The ability to work under pressure and to deadlines * The drive and ambition to have a successful IT career *Entry requirements: * You need to have 5 GCSE's: * Maths and English (or equivalents) at grades D or above * 3x GCSE's grade A-C in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. *Find out more here.* *Working week: * 5 days per week Monday - Friday, 9 am - 5.30 pm, 37.5 hrs per week [all details will be confirmed with the employer] *Salary: * £8,385 Per Annum *Future prospects: * On completion of the Apprenticeship, the individual could secure a full time position as a first or second line engineer with Smart IT, with a competitive salary, industry recognised qualifications and great prospects. *Important Information: * QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. Reference ID: 76647 Application deadline: 05/11/2021 Expected start date: 22/11/2021 Job Types: Full-time, Apprenticeship Salary: £8,385.00 per year Schedule: * Day shift * Monday to Friday Work remotely: * No
*Employer description: * Apollo Technology is a privately owned company established in January 2010. We are based in Radstock, near Bath where we have brand new bespoke offices and workshop. We provide IT solutions to schools and education centres, as well as businesses usually within a 40-mile radius of Radstock. *Main role: * You will have the opportunity to gain valuable skills, knowledge and experience *Primary duties include: * * Answering phone calls and emails relating to support queries. * Work through tickets that have been assigned and support the IT support team with queries. * Updating internal systems - Accurate updates on tickets and other systems to help you and others in the workplace * Customer site visits for IT setup and maintenance tasks. * Timekeeping - Arrive at the office or customer site in plenty of time to start work promptly, if booked on remote work be ready to start on time. Ability to manage your own time in accordance with the work set. * Own Calendar - Check the calendar in plenty of time to know what the following week has in store *Required qualities, skills and experiences: * * Good communicator * Good timekeeper * good customer service skills * Good understanding of hardware and software * Good Telephone Manner * Smartly dressed * Works well on own as well as in a team * Professionality *Entry requirements: * You need to have 5 GCSE's: * Maths and English (or equivalents) at grades D or above * 3x GCSE's grade A-C in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here. *Working week: * Monday - Friday, 5 days per week, 9am-5pm, *Salary: * You will be paid £230.76 - £288.46 per week whilst in your apprenticeship; if you successfully complete your apprenticeship, you will be offered a competitive salary as a First Line Engineer. *Benefits of the role: * * Our office is part of modern development in Radstock with pleasant outlook onto the pedestrian area with maintained planting. The outside seating provides a nice area to relax during breaks. * There is free parking just a few minutes walk and local shops and food outlets. We also have access to a secure bicycle store. * We do have full kitchen facilities and also a full-size pool table which is used daily. * We offer a company pension and holiday entitlement increases with the length of service. *Future prospects: * The apprentice will be considered as a real team member and they will be able to make a real impact in the company growth in terms of IT. After completion of the apprenticeship, the apprentice will be offered a permanent position if we are the right fit for each other. *Important Information: * QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. Reference ID: 75941 Job Types: Full-time, Apprenticeship Salary: £12,000.00-£15,000.00 per year Schedule: * Monday to Friday Education: * GCSE or equivalent (preferred) Work remotely: * No
Dec 04, 2021
Full time
*Employer description: * Apollo Technology is a privately owned company established in January 2010. We are based in Radstock, near Bath where we have brand new bespoke offices and workshop. We provide IT solutions to schools and education centres, as well as businesses usually within a 40-mile radius of Radstock. *Main role: * You will have the opportunity to gain valuable skills, knowledge and experience *Primary duties include: * * Answering phone calls and emails relating to support queries. * Work through tickets that have been assigned and support the IT support team with queries. * Updating internal systems - Accurate updates on tickets and other systems to help you and others in the workplace * Customer site visits for IT setup and maintenance tasks. * Timekeeping - Arrive at the office or customer site in plenty of time to start work promptly, if booked on remote work be ready to start on time. Ability to manage your own time in accordance with the work set. * Own Calendar - Check the calendar in plenty of time to know what the following week has in store *Required qualities, skills and experiences: * * Good communicator * Good timekeeper * good customer service skills * Good understanding of hardware and software * Good Telephone Manner * Smartly dressed * Works well on own as well as in a team * Professionality *Entry requirements: * You need to have 5 GCSE's: * Maths and English (or equivalents) at grades D or above * 3x GCSE's grade A-C in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here. *Working week: * Monday - Friday, 5 days per week, 9am-5pm, *Salary: * You will be paid £230.76 - £288.46 per week whilst in your apprenticeship; if you successfully complete your apprenticeship, you will be offered a competitive salary as a First Line Engineer. *Benefits of the role: * * Our office is part of modern development in Radstock with pleasant outlook onto the pedestrian area with maintained planting. The outside seating provides a nice area to relax during breaks. * There is free parking just a few minutes walk and local shops and food outlets. We also have access to a secure bicycle store. * We do have full kitchen facilities and also a full-size pool table which is used daily. * We offer a company pension and holiday entitlement increases with the length of service. *Future prospects: * The apprentice will be considered as a real team member and they will be able to make a real impact in the company growth in terms of IT. After completion of the apprenticeship, the apprentice will be offered a permanent position if we are the right fit for each other. *Important Information: * QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. Reference ID: 75941 Job Types: Full-time, Apprenticeship Salary: £12,000.00-£15,000.00 per year Schedule: * Monday to Friday Education: * GCSE or equivalent (preferred) Work remotely: * No
Employer description: LCS Group are an expert in providing IT Consultancy, Telephony Systems, Infrastructure & IT support and have been contributing to making their customers some of the most successful in their sectors for 25 years! Supported by highly trained and dedicated consultants and account managers LCS Group enable their client's teams to deliver the highest level of service possible to their customers… and that is where you come in! LCS Group have proven experience in developing academy talent from apprenticeship level through to qualified engineers and they are now looking for an apprentice to join their successful and growing team. Overview: LCS Group are looking for a confident individual to join their expanding technical team with the opportunity to learn methods to deploy business networks and support infrastructure for a wide range of businesses. As a managed service provider, LCS Group has a diverse customer base ranging from micro businesses to corporate clients. They are looking for outgoing and confident individuals who have a strong desire to continue learning and who aren't scared to use their initiative within the workplace. The Academy Network Engineer will have a unique opportunity to work in an agile team without the limitations of large organisations, giving them access to configure network hardware and equipment from day one along with a diverse range of software platforms. On the job training will be provided by a team of Microsoft & ZyXEL accredited network engineers with additional vendor training provided on top of the apprenticeship elements as part of a 2-year program. Role: Academy Network Engineer Apprentice Location: Grimsby Salary: £14,000 a year, plus benefits For more information on this exciting opportunity, please visit: https://it-academy/ Main role / Responsibilities: [will involve the following:] Ad-Hoc PC & Network Equipment Setup & Site Installation Monitoring of infrastructure alerts and resolution activities Work assisting on infrastructure replacement projects under a dedicated project manager Remote and onsite customer support of Windows environments, network infrastructure & third-party applications Proactive server maintenance Security compliance checking VoIP & hybrid telephony infrastructure installation and support activities Office 365 / Azure Administration & Support What we are looking for / Skills and Personal qualities: In order to be successful throughout this process, candidates must be able to demonstrate the following attributes: Experience or passion in PC hardware, building machines and installing operating systems Networking devices in a home or learning environment Willingness to learn new skills throughout apprenticeship and beyond Confident communication skills Outgoing personality with the ability to work as part of a team but the passion to use their own initiative in the workplace Ability to multitask between work and apprenticeship studies Driving License is desirable, due to travelling being key [but not essential] If you are passionate about IT and have the drive and ambition to further your academic studies whilst gaining invaluable first-hand technical experience within a reputable and successful IT organisation, then this could be the perfect opportunity for you. Waste no time in applying today! Entry requirements: An A Level in ICT, or An International Baccalaureate at Level 3 in ICT, or A Level 3 apprenticeship in a similar subject, or A BTEC Extended Diploma in IT (180 credits), or A minimum of 12 months of experience within the last 24 months or 18 months in the last 36 months in an IT role. Specific roles that are acceptable are: IT Support roles e.g. Help Desk, First line Software Development Role You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here: https://Qualifications/UKQRS/Default.aspx Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
Dec 03, 2021
Full time
Employer description: LCS Group are an expert in providing IT Consultancy, Telephony Systems, Infrastructure & IT support and have been contributing to making their customers some of the most successful in their sectors for 25 years! Supported by highly trained and dedicated consultants and account managers LCS Group enable their client's teams to deliver the highest level of service possible to their customers… and that is where you come in! LCS Group have proven experience in developing academy talent from apprenticeship level through to qualified engineers and they are now looking for an apprentice to join their successful and growing team. Overview: LCS Group are looking for a confident individual to join their expanding technical team with the opportunity to learn methods to deploy business networks and support infrastructure for a wide range of businesses. As a managed service provider, LCS Group has a diverse customer base ranging from micro businesses to corporate clients. They are looking for outgoing and confident individuals who have a strong desire to continue learning and who aren't scared to use their initiative within the workplace. The Academy Network Engineer will have a unique opportunity to work in an agile team without the limitations of large organisations, giving them access to configure network hardware and equipment from day one along with a diverse range of software platforms. On the job training will be provided by a team of Microsoft & ZyXEL accredited network engineers with additional vendor training provided on top of the apprenticeship elements as part of a 2-year program. Role: Academy Network Engineer Apprentice Location: Grimsby Salary: £14,000 a year, plus benefits For more information on this exciting opportunity, please visit: https://it-academy/ Main role / Responsibilities: [will involve the following:] Ad-Hoc PC & Network Equipment Setup & Site Installation Monitoring of infrastructure alerts and resolution activities Work assisting on infrastructure replacement projects under a dedicated project manager Remote and onsite customer support of Windows environments, network infrastructure & third-party applications Proactive server maintenance Security compliance checking VoIP & hybrid telephony infrastructure installation and support activities Office 365 / Azure Administration & Support What we are looking for / Skills and Personal qualities: In order to be successful throughout this process, candidates must be able to demonstrate the following attributes: Experience or passion in PC hardware, building machines and installing operating systems Networking devices in a home or learning environment Willingness to learn new skills throughout apprenticeship and beyond Confident communication skills Outgoing personality with the ability to work as part of a team but the passion to use their own initiative in the workplace Ability to multitask between work and apprenticeship studies Driving License is desirable, due to travelling being key [but not essential] If you are passionate about IT and have the drive and ambition to further your academic studies whilst gaining invaluable first-hand technical experience within a reputable and successful IT organisation, then this could be the perfect opportunity for you. Waste no time in applying today! Entry requirements: An A Level in ICT, or An International Baccalaureate at Level 3 in ICT, or A Level 3 apprenticeship in a similar subject, or A BTEC Extended Diploma in IT (180 credits), or A minimum of 12 months of experience within the last 24 months or 18 months in the last 36 months in an IT role. Specific roles that are acceptable are: IT Support roles e.g. Help Desk, First line Software Development Role You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here: https://Qualifications/UKQRS/Default.aspx Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
*Employer description: * Silverbug is an innovative, dynamic technology company serving an impressive array of industry leading customers. Privately owned and established in 2002, Silverbug has grown in reputation and influence in the Managed Service Provider space. Silverbug is striving to new standards in the IT world and we believe this can only be accomplished with the right people. We value our employees by supporting career development and progression. Together we set the standard others follow. As Microsoft Gold Partners, we work closely with Microsoft to ensure the highest quality deployments are delivered to our clients, whilst continually refreshing our skills to keep ahead of the curve. *Overview: * As a core member of the Service Desk team, you will aim to resolve support calls at your first point of contact from the Customer. In all cases, you will see incidents you log through to resolution even when escalating calls to more senior technicians. This approach increases your exposure to different technologies used in the desktop environment and in turn increases your ability to progress your technical knowledge in this area. As a Service Desk Analyst Apprentice at Silverbug, you will be passionate about our Customers and will work within our Business Excellence Framework. This includes resolving support calls within Service Level Agreements with the ultimate target of receiving consistently good Customer feedback. You will be required to understand a range of applications and services supported by the Service Desk by making use of any appropriate Knowledge Bases and working with colleagues whilst ensuring that calls are logged correctly and accurately by obtaining the correct and relevant details from the user and logging these within the companies ticketing software. A natural problem solver, you must be able to break incidents down to their component parts and identify how the issue has occurred and quickly determine its resolution. *Main responsibilities: * * To provide Service Desk support to clients via telephone and email * Logging and updating all key information regarding the support call on the Company's Incident Management Application * Resolving the support call in a quick and efficient manner, paying particular attention to Company SLA's * Creation of support documentation. * Liaison third parties and customers to ensure that agreed service levels are met. * To escalate calls where necessary to Second Line * To keep up to date with appropriate technologies as used by the Company and its Clients from time to time * To familiarise yourself with all key Company systems * To show a genuine desire to continually improve your technical knowledge and ability through self-study and in conjunction with the Company's offer of training * Handle technical support issues via incident management escalations As an employee of Silverbug you are expected to be aware of our information security processes and procedure's ensuring that these are adhered to in line with ISO27001 at all times. *Desired skills and Personal qualities: * * Confident when dealing with client requests * Clear and effective communicator * Projects a positive, friendly and professional image in person and on the phone * Demonstrates a passion for customer service * Desire to study for technical qualifications * Reliable and flexible * Good team player *Entry requirements: * You need to have 5 GCSE's: * Maths and English (or equivalents) at grades D or above * 3x GCSE's grade A-C in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. *Find out more here: * *Future prospects: * Potential to gain a full-time opportunity, if you successful complete the apprenticeship programme. *Important Information: * QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. Reference ID: 77303 Job Types: Full-time, Apprenticeship Salary: £12,000.00-£14,000.00 per year Schedule: * 8 hour shift Education: * GCSE or equivalent (preferred) Work remotely: * No
Dec 01, 2021
Full time
*Employer description: * Silverbug is an innovative, dynamic technology company serving an impressive array of industry leading customers. Privately owned and established in 2002, Silverbug has grown in reputation and influence in the Managed Service Provider space. Silverbug is striving to new standards in the IT world and we believe this can only be accomplished with the right people. We value our employees by supporting career development and progression. Together we set the standard others follow. As Microsoft Gold Partners, we work closely with Microsoft to ensure the highest quality deployments are delivered to our clients, whilst continually refreshing our skills to keep ahead of the curve. *Overview: * As a core member of the Service Desk team, you will aim to resolve support calls at your first point of contact from the Customer. In all cases, you will see incidents you log through to resolution even when escalating calls to more senior technicians. This approach increases your exposure to different technologies used in the desktop environment and in turn increases your ability to progress your technical knowledge in this area. As a Service Desk Analyst Apprentice at Silverbug, you will be passionate about our Customers and will work within our Business Excellence Framework. This includes resolving support calls within Service Level Agreements with the ultimate target of receiving consistently good Customer feedback. You will be required to understand a range of applications and services supported by the Service Desk by making use of any appropriate Knowledge Bases and working with colleagues whilst ensuring that calls are logged correctly and accurately by obtaining the correct and relevant details from the user and logging these within the companies ticketing software. A natural problem solver, you must be able to break incidents down to their component parts and identify how the issue has occurred and quickly determine its resolution. *Main responsibilities: * * To provide Service Desk support to clients via telephone and email * Logging and updating all key information regarding the support call on the Company's Incident Management Application * Resolving the support call in a quick and efficient manner, paying particular attention to Company SLA's * Creation of support documentation. * Liaison third parties and customers to ensure that agreed service levels are met. * To escalate calls where necessary to Second Line * To keep up to date with appropriate technologies as used by the Company and its Clients from time to time * To familiarise yourself with all key Company systems * To show a genuine desire to continually improve your technical knowledge and ability through self-study and in conjunction with the Company's offer of training * Handle technical support issues via incident management escalations As an employee of Silverbug you are expected to be aware of our information security processes and procedure's ensuring that these are adhered to in line with ISO27001 at all times. *Desired skills and Personal qualities: * * Confident when dealing with client requests * Clear and effective communicator * Projects a positive, friendly and professional image in person and on the phone * Demonstrates a passion for customer service * Desire to study for technical qualifications * Reliable and flexible * Good team player *Entry requirements: * You need to have 5 GCSE's: * Maths and English (or equivalents) at grades D or above * 3x GCSE's grade A-C in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. *Find out more here: * *Future prospects: * Potential to gain a full-time opportunity, if you successful complete the apprenticeship programme. *Important Information: * QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. Reference ID: 77303 Job Types: Full-time, Apprenticeship Salary: £12,000.00-£14,000.00 per year Schedule: * 8 hour shift Education: * GCSE or equivalent (preferred) Work remotely: * No
*Employer description: * This team provides high-quality equipment installation, technical support and advisory services for EKHUFT staff. They proactively manage incidents and requests, accepting ownership, evaluating, resolving and enabling the rapid resolution of a broad range of issues. This will include the testing and implementing of new and replacement hardware and appropriate software and the resolving of malfunctions. They look to achieve high standards of customer service and delivery of maximum business benefits. *Overview: * In this position, the IT apprentice will work alongside the IT field-based team in one of our acute Hospital sites. *Responsibilities will vary but duties usually include: * * Replacing, fixing and maintaining equipment, such as PCs, laptops, iPads, iPhones * Assisting with system upgrades and setting up new devices * Testing systems prior to dispatch * Resolving faults and explaining to the user the work that has been carried out *Key Result Areas: * This apprenticeship offers a unique opportunity to learn a wide range of IT-related skills. The applicant will deal with a wide range of IT equipment including PCs, Laptops, Servers, Networking equipment and Tablets. You will build towards a specialisation based on your skills and aims. The successful applicant will work alongside 1st and 2nd line support staff to assist our hospital staff and work on hardware including the following: * Desktops * Laptops * Tablets * VMWare * Microsoft operating systems * CISCO * Networking * Remote working * Development And much more. The role is diverse and fast-paced and offers a lot of learning, leading to opportunities to specialise. *Working closely with the field-based team, the Apprentice will: * * Undertake the installation of new and replacement desktop hardware and associated software, using standard installation instructions and diagnostic tools within established procedures and quality systems. * Support with the integration, conversion and configuration of equipment, in order to assist with the rollout of new technology and systems throughout the Trust. * Evaluate, test and monitor desktop hardware performance, report details of equipment installed and removed * Maintain and reconcile equipment and user databases, ensuring that all change management procedures are followed * Undertake directory and system administration for all end-user devices including workstations, printers, tablets, smartphones and peripherals * Provide high-quality customer service and technical advisory service to desktop users, resolve problems, maintain continuity of service and provide appropriate information and guidance, in order to achieve a high level of customer satisfaction and help ensure that the level of service and support matches or exceeds user expectations. * Assist with the auditing of desktop equipment and maintenance of the hardware records, maintain details of equipment installed and removed, evaluate equipment for decommissioning, identify or remove equipment as appropriate * Develop and maintain effective working relationships with suppliers, contractors and internal customers regarding the ordering, delivery and repair of equipment, resolve queries and provide for new and replacement equipment as necessary, in order to ensure that work stations and associated hardware is appropriate, compatible and meets the needs of the customer. *Desired skills/ Experience: * * The IT Incident and Service Apprentice will have a general understanding of IT Operations, Service Desk and Incident Management and the handling of customer issues * The post holder will have a basic grasp of the principles of working within ITIL service support processes and practices and the application of quality and performance standards to all aspects of 1st and 2nd line technical support duties and systems * The IT Incident and Service Apprentice will have a general understanding of IT Operations, Service Desk and Incident Management and the handling of customer issues * The post holder will have a basic grasp of the principles of working within ITIL service support processes and practices and the application of quality and performance standards to all aspects of 1st and 2nd line technical support duties and systems *Knowledge: * * The IT Service and Incident Apprentice will possess some technical appreciation and understanding to diagnose a broad range of faults to hardware and carry out repairs such as replacing fans, hard drives, motherboards and printers. He/she must have the knowledge and ability to install equipment and achieve appropriate configuration in a way that ensures they operate within their planned specification. * He/she will possess some knowledge of IT applications and service processes and must have the ability to install and maintain hardware systems in a way that ensures they operate within their planned specification and are safe to use by those authorised to work with them. * Some knowledge of IT infrastructure; hardware, databases, operating systems, local area networks etc. * The post holder will possess a basic knowledge of common IT applications and service processes should have the potential to understand, instruct and follow technical support procedures. * He/she must be familiar with a basic desktop and mobile data technology and be familiar with the use of office automation or productivity packages such as MS Office and email clients. *Other: * He / She will endeavour to uphold and model the Trust values. *Entry requirements: * You need to have 5 GCSE's: * Maths and English (or equivalents) at grades D or above * 3x GCSE's grade A-C in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. *Find out more here: * *Important Information: * QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. Reference ID: 77081 Application deadline: 18/11/2021 Job Type: Apprenticeship Salary: £8,385.00 per year Schedule: * Day shift * Monday to Friday Work remotely: * No
Dec 01, 2021
Full time
*Employer description: * This team provides high-quality equipment installation, technical support and advisory services for EKHUFT staff. They proactively manage incidents and requests, accepting ownership, evaluating, resolving and enabling the rapid resolution of a broad range of issues. This will include the testing and implementing of new and replacement hardware and appropriate software and the resolving of malfunctions. They look to achieve high standards of customer service and delivery of maximum business benefits. *Overview: * In this position, the IT apprentice will work alongside the IT field-based team in one of our acute Hospital sites. *Responsibilities will vary but duties usually include: * * Replacing, fixing and maintaining equipment, such as PCs, laptops, iPads, iPhones * Assisting with system upgrades and setting up new devices * Testing systems prior to dispatch * Resolving faults and explaining to the user the work that has been carried out *Key Result Areas: * This apprenticeship offers a unique opportunity to learn a wide range of IT-related skills. The applicant will deal with a wide range of IT equipment including PCs, Laptops, Servers, Networking equipment and Tablets. You will build towards a specialisation based on your skills and aims. The successful applicant will work alongside 1st and 2nd line support staff to assist our hospital staff and work on hardware including the following: * Desktops * Laptops * Tablets * VMWare * Microsoft operating systems * CISCO * Networking * Remote working * Development And much more. The role is diverse and fast-paced and offers a lot of learning, leading to opportunities to specialise. *Working closely with the field-based team, the Apprentice will: * * Undertake the installation of new and replacement desktop hardware and associated software, using standard installation instructions and diagnostic tools within established procedures and quality systems. * Support with the integration, conversion and configuration of equipment, in order to assist with the rollout of new technology and systems throughout the Trust. * Evaluate, test and monitor desktop hardware performance, report details of equipment installed and removed * Maintain and reconcile equipment and user databases, ensuring that all change management procedures are followed * Undertake directory and system administration for all end-user devices including workstations, printers, tablets, smartphones and peripherals * Provide high-quality customer service and technical advisory service to desktop users, resolve problems, maintain continuity of service and provide appropriate information and guidance, in order to achieve a high level of customer satisfaction and help ensure that the level of service and support matches or exceeds user expectations. * Assist with the auditing of desktop equipment and maintenance of the hardware records, maintain details of equipment installed and removed, evaluate equipment for decommissioning, identify or remove equipment as appropriate * Develop and maintain effective working relationships with suppliers, contractors and internal customers regarding the ordering, delivery and repair of equipment, resolve queries and provide for new and replacement equipment as necessary, in order to ensure that work stations and associated hardware is appropriate, compatible and meets the needs of the customer. *Desired skills/ Experience: * * The IT Incident and Service Apprentice will have a general understanding of IT Operations, Service Desk and Incident Management and the handling of customer issues * The post holder will have a basic grasp of the principles of working within ITIL service support processes and practices and the application of quality and performance standards to all aspects of 1st and 2nd line technical support duties and systems * The IT Incident and Service Apprentice will have a general understanding of IT Operations, Service Desk and Incident Management and the handling of customer issues * The post holder will have a basic grasp of the principles of working within ITIL service support processes and practices and the application of quality and performance standards to all aspects of 1st and 2nd line technical support duties and systems *Knowledge: * * The IT Service and Incident Apprentice will possess some technical appreciation and understanding to diagnose a broad range of faults to hardware and carry out repairs such as replacing fans, hard drives, motherboards and printers. He/she must have the knowledge and ability to install equipment and achieve appropriate configuration in a way that ensures they operate within their planned specification. * He/she will possess some knowledge of IT applications and service processes and must have the ability to install and maintain hardware systems in a way that ensures they operate within their planned specification and are safe to use by those authorised to work with them. * Some knowledge of IT infrastructure; hardware, databases, operating systems, local area networks etc. * The post holder will possess a basic knowledge of common IT applications and service processes should have the potential to understand, instruct and follow technical support procedures. * He/she must be familiar with a basic desktop and mobile data technology and be familiar with the use of office automation or productivity packages such as MS Office and email clients. *Other: * He / She will endeavour to uphold and model the Trust values. *Entry requirements: * You need to have 5 GCSE's: * Maths and English (or equivalents) at grades D or above * 3x GCSE's grade A-C in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. *Find out more here: * *Important Information: * QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. Reference ID: 77081 Application deadline: 18/11/2021 Job Type: Apprenticeship Salary: £8,385.00 per year Schedule: * Day shift * Monday to Friday Work remotely: * No