The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Apr 20, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
WHAT YOU'LL DO Position Overview This role sits within the L-A-B Accounting and Operations team and reports directly to the Senior Finance Manager. The primary responsibility will be the day-to-day management of Finance Operations in L-A-B system (London - Amsterdam - Brussels) which includes Source to Pay (S2P), Travel and Expenses (T&E), Corporate card processes, regulatory reporting and other ad hoc finance operation matters. Amongst other tasks, the Finance Operations Manager will also be responsible for the oversight of Senior Advisor program for L-A-B System. The core objective of this role is to efficiently manage these functions and provide insightful reporting with advanced analytics to ensure delivery of high-quality services that meets the needs of the Finance leadership team and other stakeholders. What will you do Main duties will involve: Oversee all aspects of the S2P, T&E and Corporate card processes. Work closely with the In-house shared service team (GFOS AP, T&E and R2R) teams providing first point of contact for complex issue escalation and resolution. Perform regular transactions and reporting audits to ensure compliance with the Purchasing and T&E policies. Conduct advanced analytical and investigative review/reconciliations of transactions to ensure accurate, timely and insightful reporting to support decision-making. Design compelling analytical reporting tool that draws insights and provides insightful reporting to finance senior leadership team. Review the weekly payment run batches and proposals (domestic and international) prior to payment release. Lead standardisation and re-design of the operation processes within L-A-B and GFOS teams following the implementation of Coupa and SAP ERP. Provide training on expenses policy including inductions for new joiners. Ensure efficient month and year-end closing in line with the Global Accounting timetable and Finance minimum standards. Oversee the administration of all aspects for the Senior Advisor program as L-A-B office senior contact- close engagement with the senior advisor regional team, the induction of senior advisors, escalation, maintenance of relevant policies and information deck and approval of senior advisor invoices. Management of the American Express corporate card's programmes i.e. the corporate travel account, corporate cards and Vpayment cards via Coupa. This includes acting as the programme administrator and having oversight of the account set up, user management and reporting. Contribute to the finance future finance transformation journey to team more effectively and advance our capabilities, skills and expertise in the area of finance operations. Continuous process improvement and sharing of best practice. Embedding risk management into the financial operations team ensuring adequate systems of internal controls (segregation of duties, reconciliations, check AP balances and oversight). Ensures the key controls within the operation processes are efficient and fit for purpose in compliance with BCG finance minimum standards and cash management policies. Enhance internal controls, continuously seeking to reengineer local operation process to obtain efficiencies, manage risk, reduce costs and leading improvements as required. Ensuring appropriate policies and procedures are in place and monitored and global policies are adhered to and kept up to date. Have direct line management of the Financial Operations team: Build, manage, coach and develop direct team. Act as a mentor and coach to the wider L-A-B Finance team. Support during sickness and holidays to ensure smooth overall running of L-A-B Operations functions. Create an encouraging, supporting and stimulating work environment for all finance staff. Being an active change manager in all global finance initiative and working towards establishing effective and efficient relationship with any global service delivery hub that is created. YOU'RE GOOD AT Understanding of the consulting business, and the nature of work we do with clients. High proficiency in all standard software and ERP (Excel, Powerpoint, Word, Oracle, S4hana etc). A 'can do' attitude, creative problem-solving skills and tenacity to find solutions. Forward-looking, pioneering and entrepreneurial thinking. Having excellent project management skills to ensure timely closure of actions etc. Strong business judgment and business analytical skills. Strong investigative and strategic analytical capabilities. Excellent numeracy skills with an ability to spot inaccuracies. Telling a story using analytical models and presentation of data clearly and creatively. Ability to use extensive business processes knowledge and context to draw insights. Identifying KPIs and financial /non-financial metrics to inform business performance. Stakeholder management with ability to work positively and collaboratively with others. Clear and concise communication. Demonstrating good judgement and independent critical thinking in resolution of complex issues. Performing role with highest level of integrity and ability to handle confidential information. Well organized, with strong ability to plan and ability to manage a number of initiatives in parallel. Professional, impartial and independent attitude. High degree of integrity. Strong commitment to confidentiality. Attributes Flexibility to work in an environment that has short-term shifts in priorities to meet a diverse customer base Customer focused/service oriented Professional/confident manner Commitment to get the job done and ability to work to tight deadlines Good team player, motivator, and coach Self -driven, acts upon needs than upon request Strong interpersonal and communication skills Ability to lead a wide range of people and personalities YOU BRING (EXPERIENCE & QUALIFICATIONS) You have successfully operated in a matrixed environment with a track record of influencing change within that setting. You will also understand professional services to empathies with a dynamic in highly instinctual and fast paced environments. Educated to bachelor's degree or equivalent. Advanced knowledge of Accounts Payable, T&E and corporate card sub-processes. 5+ years' experience in finance operations role. Operating as part of a leadership team within professional services, partnership or similar matrix organisation. Operational and technical experience in general accounting, Accounts Payable / Procure-to-Pay/Source-to-Pay and T &E. Working with outsource or in-house shared services for transactional processes. Excellent analytical capabilities including data visualisation, trend analysis and data science skills. Demonstrate ability to work effectively in an international environment with people at all organisation levels by establishing positive and productive stakeholder relationships. Proficient with accounting systems and ERPs. Accounting knowledge and qualification would be considered as an advantage. Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change YOU'LL WORK WITH Internal stakeholders within both consulting and functional teams from local, system and global levels. These stakeholders will include Colleagues within L-A-B including senior directors and MDPs Finance colleagues in L-A-B and the GFOS teams in Delhi Other functional teams (Global Procurement, Risk, IT and Ops teams) Global and regional teams (Finance, PSG and Senior Advisor program teams) External stakeholders: External auditors 3rd party suppliers
Apr 20, 2024
Full time
WHAT YOU'LL DO Position Overview This role sits within the L-A-B Accounting and Operations team and reports directly to the Senior Finance Manager. The primary responsibility will be the day-to-day management of Finance Operations in L-A-B system (London - Amsterdam - Brussels) which includes Source to Pay (S2P), Travel and Expenses (T&E), Corporate card processes, regulatory reporting and other ad hoc finance operation matters. Amongst other tasks, the Finance Operations Manager will also be responsible for the oversight of Senior Advisor program for L-A-B System. The core objective of this role is to efficiently manage these functions and provide insightful reporting with advanced analytics to ensure delivery of high-quality services that meets the needs of the Finance leadership team and other stakeholders. What will you do Main duties will involve: Oversee all aspects of the S2P, T&E and Corporate card processes. Work closely with the In-house shared service team (GFOS AP, T&E and R2R) teams providing first point of contact for complex issue escalation and resolution. Perform regular transactions and reporting audits to ensure compliance with the Purchasing and T&E policies. Conduct advanced analytical and investigative review/reconciliations of transactions to ensure accurate, timely and insightful reporting to support decision-making. Design compelling analytical reporting tool that draws insights and provides insightful reporting to finance senior leadership team. Review the weekly payment run batches and proposals (domestic and international) prior to payment release. Lead standardisation and re-design of the operation processes within L-A-B and GFOS teams following the implementation of Coupa and SAP ERP. Provide training on expenses policy including inductions for new joiners. Ensure efficient month and year-end closing in line with the Global Accounting timetable and Finance minimum standards. Oversee the administration of all aspects for the Senior Advisor program as L-A-B office senior contact- close engagement with the senior advisor regional team, the induction of senior advisors, escalation, maintenance of relevant policies and information deck and approval of senior advisor invoices. Management of the American Express corporate card's programmes i.e. the corporate travel account, corporate cards and Vpayment cards via Coupa. This includes acting as the programme administrator and having oversight of the account set up, user management and reporting. Contribute to the finance future finance transformation journey to team more effectively and advance our capabilities, skills and expertise in the area of finance operations. Continuous process improvement and sharing of best practice. Embedding risk management into the financial operations team ensuring adequate systems of internal controls (segregation of duties, reconciliations, check AP balances and oversight). Ensures the key controls within the operation processes are efficient and fit for purpose in compliance with BCG finance minimum standards and cash management policies. Enhance internal controls, continuously seeking to reengineer local operation process to obtain efficiencies, manage risk, reduce costs and leading improvements as required. Ensuring appropriate policies and procedures are in place and monitored and global policies are adhered to and kept up to date. Have direct line management of the Financial Operations team: Build, manage, coach and develop direct team. Act as a mentor and coach to the wider L-A-B Finance team. Support during sickness and holidays to ensure smooth overall running of L-A-B Operations functions. Create an encouraging, supporting and stimulating work environment for all finance staff. Being an active change manager in all global finance initiative and working towards establishing effective and efficient relationship with any global service delivery hub that is created. YOU'RE GOOD AT Understanding of the consulting business, and the nature of work we do with clients. High proficiency in all standard software and ERP (Excel, Powerpoint, Word, Oracle, S4hana etc). A 'can do' attitude, creative problem-solving skills and tenacity to find solutions. Forward-looking, pioneering and entrepreneurial thinking. Having excellent project management skills to ensure timely closure of actions etc. Strong business judgment and business analytical skills. Strong investigative and strategic analytical capabilities. Excellent numeracy skills with an ability to spot inaccuracies. Telling a story using analytical models and presentation of data clearly and creatively. Ability to use extensive business processes knowledge and context to draw insights. Identifying KPIs and financial /non-financial metrics to inform business performance. Stakeholder management with ability to work positively and collaboratively with others. Clear and concise communication. Demonstrating good judgement and independent critical thinking in resolution of complex issues. Performing role with highest level of integrity and ability to handle confidential information. Well organized, with strong ability to plan and ability to manage a number of initiatives in parallel. Professional, impartial and independent attitude. High degree of integrity. Strong commitment to confidentiality. Attributes Flexibility to work in an environment that has short-term shifts in priorities to meet a diverse customer base Customer focused/service oriented Professional/confident manner Commitment to get the job done and ability to work to tight deadlines Good team player, motivator, and coach Self -driven, acts upon needs than upon request Strong interpersonal and communication skills Ability to lead a wide range of people and personalities YOU BRING (EXPERIENCE & QUALIFICATIONS) You have successfully operated in a matrixed environment with a track record of influencing change within that setting. You will also understand professional services to empathies with a dynamic in highly instinctual and fast paced environments. Educated to bachelor's degree or equivalent. Advanced knowledge of Accounts Payable, T&E and corporate card sub-processes. 5+ years' experience in finance operations role. Operating as part of a leadership team within professional services, partnership or similar matrix organisation. Operational and technical experience in general accounting, Accounts Payable / Procure-to-Pay/Source-to-Pay and T &E. Working with outsource or in-house shared services for transactional processes. Excellent analytical capabilities including data visualisation, trend analysis and data science skills. Demonstrate ability to work effectively in an international environment with people at all organisation levels by establishing positive and productive stakeholder relationships. Proficient with accounting systems and ERPs. Accounting knowledge and qualification would be considered as an advantage. Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change YOU'LL WORK WITH Internal stakeholders within both consulting and functional teams from local, system and global levels. These stakeholders will include Colleagues within L-A-B including senior directors and MDPs Finance colleagues in L-A-B and the GFOS teams in Delhi Other functional teams (Global Procurement, Risk, IT and Ops teams) Global and regional teams (Finance, PSG and Senior Advisor program teams) External stakeholders: External auditors 3rd party suppliers
The Team: As a Senior Value Engineer you'll be joining our UK Value Engineering function, based in London. This function is part of the wider Value Engineering organisation at Celonis. The position of Value Engineer is a trusted advisor helping customers achieve their strategic goals and realise significant value using the Celonis Execution Management System. A Value Engineer has full responsibility for the end-to-end value journey of our customers - landing, expanding, adopting and renewing. Responsibilities include translating customers' objectives into value assessments or proof-of-value projects, building specific Celonis business cases and demos, running value workshops, and engaging with multiple senior stakeholders to deliver value driven results and secure long term partnership agreements. The Role: You are spearheading our mission of data-driven business transformation with our customers. You will work in partnership with the Celonis Sales Teams and have full responsibility for the end-to-end value journey of our customers. You are our customers trusted advisor and help them achieve their strategic goals and realize significant value using Celonis EMS. In collaboration with our partners and Celonis Services, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will blend deep process and industry expertise with a proven consulting skill set with strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide. The work you'll do: Identify & Frame Value Discover and translate customers' strategic priorities into high-impact Celonis use cases Build demos and business cases, leveraging industry benchmarks and best practices in order to win new customers Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity and strategic roadmap to C-Level executives Realize Value Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement Derive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives Present results and realized value to senior management and C-level executives Scale Value Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewing Build a strategic expansion roadmap for customers embedding Celonis EMS as a strategic business transformation platform in their organization and therefore drive adoption and expansion Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use cases The qualifications you need: Live for Customer Value: Several years experience in an analytical role with the objective to demonstrate or secure value through business data analysis / analytics, business process improvement and respective Software deployment . Ideally in a customer-facing role in Solution Consulting, Sales Engineering or IT/Management Consulting with a Software provider or a Consultancy. Alternatively in an inhouse role (e.g. Center of Excellence for Data Mining / Analytics / Intelligence) within an Enterprise Data, Analytics, Applications & IT: Good knowledge of Business Software applications and experience in using and/ or building dashboards, Apps and Action Flows. Experience in collaborating with IT teams Process Improvement & Value Realization: Experience in identifying use cases for business process improvement and deploying improvement measures, being a change agent and training users/process owners to realize value Project Management: Experience in planning and managing project scopes, expectations and timelines. You will manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible Executive Stakeholder Management: Experience in preparing and communicating (value) roadmaps and results to stakeholders and management, both internally and externally. Excellent communication and presentation skills in English Business Domain Expertise: Deep understanding of the Finance and/or Supply Chain domain as well as strategic transformation initiatives (e.g. Shared Services Transformation or System Transformation) Degree: in Technology & Management, Industrial/Business Engineering, Business Informatics, Computer Science, Mathematics, Economics or a comparable degree program
Apr 20, 2024
Full time
The Team: As a Senior Value Engineer you'll be joining our UK Value Engineering function, based in London. This function is part of the wider Value Engineering organisation at Celonis. The position of Value Engineer is a trusted advisor helping customers achieve their strategic goals and realise significant value using the Celonis Execution Management System. A Value Engineer has full responsibility for the end-to-end value journey of our customers - landing, expanding, adopting and renewing. Responsibilities include translating customers' objectives into value assessments or proof-of-value projects, building specific Celonis business cases and demos, running value workshops, and engaging with multiple senior stakeholders to deliver value driven results and secure long term partnership agreements. The Role: You are spearheading our mission of data-driven business transformation with our customers. You will work in partnership with the Celonis Sales Teams and have full responsibility for the end-to-end value journey of our customers. You are our customers trusted advisor and help them achieve their strategic goals and realize significant value using Celonis EMS. In collaboration with our partners and Celonis Services, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will blend deep process and industry expertise with a proven consulting skill set with strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide. The work you'll do: Identify & Frame Value Discover and translate customers' strategic priorities into high-impact Celonis use cases Build demos and business cases, leveraging industry benchmarks and best practices in order to win new customers Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity and strategic roadmap to C-Level executives Realize Value Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement Derive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives Present results and realized value to senior management and C-level executives Scale Value Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewing Build a strategic expansion roadmap for customers embedding Celonis EMS as a strategic business transformation platform in their organization and therefore drive adoption and expansion Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use cases The qualifications you need: Live for Customer Value: Several years experience in an analytical role with the objective to demonstrate or secure value through business data analysis / analytics, business process improvement and respective Software deployment . Ideally in a customer-facing role in Solution Consulting, Sales Engineering or IT/Management Consulting with a Software provider or a Consultancy. Alternatively in an inhouse role (e.g. Center of Excellence for Data Mining / Analytics / Intelligence) within an Enterprise Data, Analytics, Applications & IT: Good knowledge of Business Software applications and experience in using and/ or building dashboards, Apps and Action Flows. Experience in collaborating with IT teams Process Improvement & Value Realization: Experience in identifying use cases for business process improvement and deploying improvement measures, being a change agent and training users/process owners to realize value Project Management: Experience in planning and managing project scopes, expectations and timelines. You will manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible Executive Stakeholder Management: Experience in preparing and communicating (value) roadmaps and results to stakeholders and management, both internally and externally. Excellent communication and presentation skills in English Business Domain Expertise: Deep understanding of the Finance and/or Supply Chain domain as well as strategic transformation initiatives (e.g. Shared Services Transformation or System Transformation) Degree: in Technology & Management, Industrial/Business Engineering, Business Informatics, Computer Science, Mathematics, Economics or a comparable degree program
Overview Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family? Responsibilities The Role; Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department. Qualifications Desirable qualifications and experience; A strong customer focussed background Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual Clean Full UK Drivers licence Excellent organisational skills Communication PC literate Passionate about customer service Who are Solus and what can they do for you? Solus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years. Competitive bonus Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family Our excellent benefits and rewards packages Competitive employer matched pension contributions Discounts on Aviva products and services Savings and benefits schemes Discounts and schemes for electric vehicle purchase for all employees Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields Links with Thatcham to get the best products and training here in the UK We have a variety of locations, hours and working patterns to suit our customers, business, and you. We interview every disabled applicant who meets the minimum criteria for the job. Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you. We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future. What next? Please apply online and our recruitment team will be in contact within 7 days
Apr 20, 2024
Full time
Overview Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family? Responsibilities The Role; Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department. Qualifications Desirable qualifications and experience; A strong customer focussed background Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual Clean Full UK Drivers licence Excellent organisational skills Communication PC literate Passionate about customer service Who are Solus and what can they do for you? Solus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years. Competitive bonus Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family Our excellent benefits and rewards packages Competitive employer matched pension contributions Discounts on Aviva products and services Savings and benefits schemes Discounts and schemes for electric vehicle purchase for all employees Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields Links with Thatcham to get the best products and training here in the UK We have a variety of locations, hours and working patterns to suit our customers, business, and you. We interview every disabled applicant who meets the minimum criteria for the job. Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you. We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future. What next? Please apply online and our recruitment team will be in contact within 7 days
Solus Accident Repair Centres
Cumbernauld, Lanarkshire
Overview Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family? Responsibilities The Role; Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department. Qualifications Desirable qualifications and experience; A strong customer focussed background Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual Clean Full UK Drivers licence Excellent organisational skills Communication PC literate Passionate about customer service Who are Solus and what can they do for you? Solus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years. Competitive bonus Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family Our excellent benefits and rewards packages Competitive employer matched pension contributions Discounts on Aviva products and services Savings and benefits schemes Discounts and schemes for electric vehicle purchase for all employees Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields Links with Thatcham to get the best products and training here in the UK We have a variety of locations, hours and working patterns to suit our customers, business, and you. We interview every disabled applicant who meets the minimum criteria for the job. Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you. We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future. What next? Please apply online and our recruitment team will be in contact within 7 days
Apr 20, 2024
Full time
Overview Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family? Responsibilities The Role; Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department. Qualifications Desirable qualifications and experience; A strong customer focussed background Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual Clean Full UK Drivers licence Excellent organisational skills Communication PC literate Passionate about customer service Who are Solus and what can they do for you? Solus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years. Competitive bonus Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family Our excellent benefits and rewards packages Competitive employer matched pension contributions Discounts on Aviva products and services Savings and benefits schemes Discounts and schemes for electric vehicle purchase for all employees Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields Links with Thatcham to get the best products and training here in the UK We have a variety of locations, hours and working patterns to suit our customers, business, and you. We interview every disabled applicant who meets the minimum criteria for the job. Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you. We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future. What next? Please apply online and our recruitment team will be in contact within 7 days
Customer Service Advisor Are you passionate about the art industry and looking for your next step as a customer service advisor? We have an exciting opportunity to work for our client based in Colnbrook who ships all things art around the UK. Main Duties Include: Taking inbound calls to the art team liaising with galleries, agents, artists, and buyers about the collection and shipping of artworks. This will be via the telephone and a shared inbox system. Data entry booking collections, deliveries, and shipments onto CODA (our shipping system) Tracking shipment progress through our supplier network and updating CODA with the latest delivery information and POD. Advising the art team and clients of delays. Learning to price and quote for packing, insurance, and shipping. Booking packing jobs with our professional packing partner. Arranging storage at our premises for art clients and booking in said storage. Work schedule : Monday to Friday Hours : 09:00 - 18:00 Salary : £24,720.00 Applicants must be organised and methodical with an excellent telephone and email manner. Good keyboard skills and sound geographical knowledge are essential. Full training on our shipping system will be given. If you think you are suitable for the role get in touch! We look forward to hearing from you.
Apr 20, 2024
Full time
Customer Service Advisor Are you passionate about the art industry and looking for your next step as a customer service advisor? We have an exciting opportunity to work for our client based in Colnbrook who ships all things art around the UK. Main Duties Include: Taking inbound calls to the art team liaising with galleries, agents, artists, and buyers about the collection and shipping of artworks. This will be via the telephone and a shared inbox system. Data entry booking collections, deliveries, and shipments onto CODA (our shipping system) Tracking shipment progress through our supplier network and updating CODA with the latest delivery information and POD. Advising the art team and clients of delays. Learning to price and quote for packing, insurance, and shipping. Booking packing jobs with our professional packing partner. Arranging storage at our premises for art clients and booking in said storage. Work schedule : Monday to Friday Hours : 09:00 - 18:00 Salary : £24,720.00 Applicants must be organised and methodical with an excellent telephone and email manner. Good keyboard skills and sound geographical knowledge are essential. Full training on our shipping system will be given. If you think you are suitable for the role get in touch! We look forward to hearing from you.
Job: Customer Service Advisor /Call Centre Operative Location: Elland ,Yorkshire (Flexibility once trained to Work from Home and the office) Salary: From £23,500 Job type: Permanent, Full Time Hours: Summary: To provide industry leading service support to customers who contact via an increasingly diverse range of channels. As well as transacting orders received for Bulk and Cylinder products in a timely manner, ensures that customer accounts are administered by providing seamless and value adding interactions through the effective utilisation of customer facing systems Key Responsibilities: Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach Have a strong sense of ownership and take pride in your work Be well organized and able to work under pressure Have excellent attention to detail Have good IT systems knowledge Effectively answering inbound calls, emails, social media contact Deploys and confirms customers ordering and delivery requirements Able to resolve queries regarding customer accounts including billing, payment plans and general administration Provide speedy and accurate information by telephone and in writing in line with procedures Communicate effectively with all relevant site/company and external departments Ensure that all incoming customer calls are handled efficiently and with compete customer satisfaction Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader and ensure that these are met Experience, attributes & skills sought: Strong, clear, concise and confident telephone manner High attention to detail Able to prioritise tasks and work confidently under pressure The ability to work in a fast paced environment, managing a diverse workload The ability to challenge yourself and others to make step changes in knowledge, skills and behaviour, sharing best practice Strong written and verbal communications skills Good IT skills, Microsoft Office suite and ideally SAP Personal Attributes: Focused and motivated, with a positive attitude towards learning, growth and change Resilient, and able to thrive in a rapidly changing environment Integrity and the ability to conduct all interactions with leaders, peers and customers with honesty and openness Solution orientated approach to problem solving, bringing forward new ideas and improvements Benefits: Matched 4.5% pension to 7.5% after 2 years , 4x salary Life assurance , Income protection cover 50% sal after 2 years , Free EAP cover , Corporate Headspace app , 33 days holiday inc bank hols increasing with length of service , Various corporate discounts Closing date is 15th of May 2024 . Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Apr 20, 2024
Full time
Job: Customer Service Advisor /Call Centre Operative Location: Elland ,Yorkshire (Flexibility once trained to Work from Home and the office) Salary: From £23,500 Job type: Permanent, Full Time Hours: Summary: To provide industry leading service support to customers who contact via an increasingly diverse range of channels. As well as transacting orders received for Bulk and Cylinder products in a timely manner, ensures that customer accounts are administered by providing seamless and value adding interactions through the effective utilisation of customer facing systems Key Responsibilities: Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach Have a strong sense of ownership and take pride in your work Be well organized and able to work under pressure Have excellent attention to detail Have good IT systems knowledge Effectively answering inbound calls, emails, social media contact Deploys and confirms customers ordering and delivery requirements Able to resolve queries regarding customer accounts including billing, payment plans and general administration Provide speedy and accurate information by telephone and in writing in line with procedures Communicate effectively with all relevant site/company and external departments Ensure that all incoming customer calls are handled efficiently and with compete customer satisfaction Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader and ensure that these are met Experience, attributes & skills sought: Strong, clear, concise and confident telephone manner High attention to detail Able to prioritise tasks and work confidently under pressure The ability to work in a fast paced environment, managing a diverse workload The ability to challenge yourself and others to make step changes in knowledge, skills and behaviour, sharing best practice Strong written and verbal communications skills Good IT skills, Microsoft Office suite and ideally SAP Personal Attributes: Focused and motivated, with a positive attitude towards learning, growth and change Resilient, and able to thrive in a rapidly changing environment Integrity and the ability to conduct all interactions with leaders, peers and customers with honesty and openness Solution orientated approach to problem solving, bringing forward new ideas and improvements Benefits: Matched 4.5% pension to 7.5% after 2 years , 4x salary Life assurance , Income protection cover 50% sal after 2 years , Free EAP cover , Corporate Headspace app , 33 days holiday inc bank hols increasing with length of service , Various corporate discounts Closing date is 15th of May 2024 . Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Job: Customer Service Advisor (Full Training will be provided) Location: Coryton (Flexibility once trained to Work from Home and the office) Salary: up to £25,300 Job type: Permanent, Full Time Shift pattern: 08:00 to 16:30, 09:30 to 18:00 and 11:00 to 20:00 hours Summary: To provide industry leading service support to customers who contact via an increasingly diverse range of channels. As well as transacting orders received for Bulk and Cylinder products in a timely manner, ensures that customer accounts are administered by providing seamless and value adding interactions through the effective utilisation of customer facing systems Key Responsibilities: Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach Have a strong sense of ownership and take pride in your work Be well organized and able to work under pressure Have excellent attention to detail Have good IT systems knowledge Effectively answering inbound calls, emails, social media contact Deploys and confirms customers ordering and delivery requirements Able to resolve queries regarding customer accounts including billing, payment plans and general administration Provide speedy and accurate information by telephone and in writing in line with procedures Communicate effectively with all relevant site/company and external departments Ensure that all incoming customer calls are handled efficiently and with compete customer satisfaction Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader and ensure that these are met Experience, attributes & skills sought: Strong, clear, concise and confident telephone manner High attention to detail Able to prioritise tasks and work confidently under pressure The ability to work in a fast paced environment, managing a diverse workload The ability to challenge yourself and others to make step changes in knowledge, skills and behaviour, sharing best practice Strong written and verbal communications skills Good IT skills, Microsoft Office suite and ideally SAP Personal Attributes: Focused and motivated, with a positive attitude towards learning, growth and change Resilient, and able to thrive in a rapidly changing environment Integrity and the ability to conduct all interactions with leaders, peers and customers with honesty and openness Solution orientated approach to problem solving, bringing forward new ideas and improvements Benefits: Matched 4.5% pension to 7.5% after 2 years , 4x salary Life assurance , Income protection cover 50% sal after 2 years , Free EAP cover , Corporate Headspace app , 33 days holiday inc bank hols increasing with length of service , Various corporate discounts Closing date is 15th of May 2024. Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Apr 20, 2024
Full time
Job: Customer Service Advisor (Full Training will be provided) Location: Coryton (Flexibility once trained to Work from Home and the office) Salary: up to £25,300 Job type: Permanent, Full Time Shift pattern: 08:00 to 16:30, 09:30 to 18:00 and 11:00 to 20:00 hours Summary: To provide industry leading service support to customers who contact via an increasingly diverse range of channels. As well as transacting orders received for Bulk and Cylinder products in a timely manner, ensures that customer accounts are administered by providing seamless and value adding interactions through the effective utilisation of customer facing systems Key Responsibilities: Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach Have a strong sense of ownership and take pride in your work Be well organized and able to work under pressure Have excellent attention to detail Have good IT systems knowledge Effectively answering inbound calls, emails, social media contact Deploys and confirms customers ordering and delivery requirements Able to resolve queries regarding customer accounts including billing, payment plans and general administration Provide speedy and accurate information by telephone and in writing in line with procedures Communicate effectively with all relevant site/company and external departments Ensure that all incoming customer calls are handled efficiently and with compete customer satisfaction Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader and ensure that these are met Experience, attributes & skills sought: Strong, clear, concise and confident telephone manner High attention to detail Able to prioritise tasks and work confidently under pressure The ability to work in a fast paced environment, managing a diverse workload The ability to challenge yourself and others to make step changes in knowledge, skills and behaviour, sharing best practice Strong written and verbal communications skills Good IT skills, Microsoft Office suite and ideally SAP Personal Attributes: Focused and motivated, with a positive attitude towards learning, growth and change Resilient, and able to thrive in a rapidly changing environment Integrity and the ability to conduct all interactions with leaders, peers and customers with honesty and openness Solution orientated approach to problem solving, bringing forward new ideas and improvements Benefits: Matched 4.5% pension to 7.5% after 2 years , 4x salary Life assurance , Income protection cover 50% sal after 2 years , Free EAP cover , Corporate Headspace app , 33 days holiday inc bank hols increasing with length of service , Various corporate discounts Closing date is 15th of May 2024. Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
About the Role We have a permanent opportunity for an Independent Living Advisor to join our team in Heywood. Reporting to the Independent Living Manager, you will be responsible for providing an intensive housing management service to Guinness sheltered housing and extra care customers click apply for full job details
Apr 20, 2024
Full time
About the Role We have a permanent opportunity for an Independent Living Advisor to join our team in Heywood. Reporting to the Independent Living Manager, you will be responsible for providing an intensive housing management service to Guinness sheltered housing and extra care customers click apply for full job details
Language Speaking Customer Service Coordinator - French, Spanish or Italian Benefits: • 33 holidays (inc Bank Holidays) • Free parking onsite • Great working environment Elevation Recruitment Group are currently working with a key client based in Rotherham who are looking to recruit a Language Speaking Customer Service Advisor to join their customer service team. This is an exciting opportunity to work for a choice employer in the area. Key Accountabilities for the Customer Service role are: • Provide technical customer support • Communicate fluently in French, Spanish or Italian, both verbal and written • First point of contact for Customer enquiries through to resolution if needed • Processing customer orders, ordering stock and bills of material Requirements: • Fluent in French, Spanish or Italian • Confident dealing with Customers seeking technical advice (training will be provided) • Must be IT literate and possess strong verbal communication skills • Previous Customer Service Experience • Customer focused • Adaptability • Strong ability to relate to and collaborate with others Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on Administration positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
Apr 20, 2024
Full time
Language Speaking Customer Service Coordinator - French, Spanish or Italian Benefits: • 33 holidays (inc Bank Holidays) • Free parking onsite • Great working environment Elevation Recruitment Group are currently working with a key client based in Rotherham who are looking to recruit a Language Speaking Customer Service Advisor to join their customer service team. This is an exciting opportunity to work for a choice employer in the area. Key Accountabilities for the Customer Service role are: • Provide technical customer support • Communicate fluently in French, Spanish or Italian, both verbal and written • First point of contact for Customer enquiries through to resolution if needed • Processing customer orders, ordering stock and bills of material Requirements: • Fluent in French, Spanish or Italian • Confident dealing with Customers seeking technical advice (training will be provided) • Must be IT literate and possess strong verbal communication skills • Previous Customer Service Experience • Customer focused • Adaptability • Strong ability to relate to and collaborate with others Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on Administration positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
Think Specialist Recruitment are delighted to be working with a fantastic company based within the Radlett area. This market leader in their field have an exciting opportunity for the right candidate to join their team. This position would suit someone who has worked within a customer service environment, this position will be assisting with technical faults so some interest in the technical world will be helpful. This is working within a team of 10 people, this person will need to be a strong team player, as well as happy to commute to the office. Hours - Monday - Friday - 37.5 hours a week This working pattern varies between: 08:00 - 16:30 9:00 - 17:30 10:00 - 18:30 Some of the duties will include: Answering the calls and accurately logging all contact onto the system Progressing cases until resolution, making sure the customer is always kept up to date Logging all bugs, requirements and issues Escalating customer cases to the Manager where necessary Liaising with technical staff to ascertain the best way to solve issues Liaising with colleagues and customers to provide a professional service Fault finding to resolution Offer advice to customers on new features to create more sales opportunities Update IT systems as necessary to maintain a contact database The suitable candidate: Good problem-solving skills Organised and methodical approach Good ability with Microsoft products Good customer and communication skills. A polite, empathetic and helpful manner. Ability to proficiently and accurately use a PC and Windows Ability to deal with customers, handling them in a professional manner. Good team player Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Apr 20, 2024
Full time
Think Specialist Recruitment are delighted to be working with a fantastic company based within the Radlett area. This market leader in their field have an exciting opportunity for the right candidate to join their team. This position would suit someone who has worked within a customer service environment, this position will be assisting with technical faults so some interest in the technical world will be helpful. This is working within a team of 10 people, this person will need to be a strong team player, as well as happy to commute to the office. Hours - Monday - Friday - 37.5 hours a week This working pattern varies between: 08:00 - 16:30 9:00 - 17:30 10:00 - 18:30 Some of the duties will include: Answering the calls and accurately logging all contact onto the system Progressing cases until resolution, making sure the customer is always kept up to date Logging all bugs, requirements and issues Escalating customer cases to the Manager where necessary Liaising with technical staff to ascertain the best way to solve issues Liaising with colleagues and customers to provide a professional service Fault finding to resolution Offer advice to customers on new features to create more sales opportunities Update IT systems as necessary to maintain a contact database The suitable candidate: Good problem-solving skills Organised and methodical approach Good ability with Microsoft products Good customer and communication skills. A polite, empathetic and helpful manner. Ability to proficiently and accurately use a PC and Windows Ability to deal with customers, handling them in a professional manner. Good team player Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 20, 2024
Full time
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
We are looking for enthusiastic people who are looking to join a thriving, forward thinking business with great benefits and genuine opportunities for growth and progression! If you're a resilient peoples person who loves providing great customer service, this might be the job for you. Our client, are a contractor accountancy firm who are, due to growth, seeking customer service advisors to join their award winning Customer Care department. This is working within a high-volume, fast-paced environment, dealing with inbound calls and emails you'll provide a first-class service to customers calling in with enquiries of all nature - anything from general enquiries to complex queries and complaints. The Role Be the first point of contact for any inbound enquiries via telephone and email Dealing with complex and technical queries over the phone and email Supporting new customers through the learning curve of setting up their own business or being employed through an Umbrella company Resolving queries by sourcing information to provide accurate updates to customers Working to achievable team related KPI s based on query response times The Candidate Experienced in a high-volume, fast-paced, inbound contact centre role or similar (essential) Is a naturally confident communicator with great people skills Resilient and able to problem solve and think on your feet Is keen to develop a career within customer service Knowledge of recruitment agencies and contractor payroll is highly desirable, but not essential Salary + Benefits A generous base salary of £27,000 is available for this role. The business is proud of their "Great Place To Work" status, and this is clear in how they treat their staff, through personal and professional incentives. Flexibility on working hours and days, including hybrid working (2 days a week from home 09:00 - 18:00) OR condensed hours to work a 4 day week (10 hours shifts across 4 days)! This business offer a great work life balance for their staff. There s no requirement to work weekends or Bank Holidays in this role, the working hours are 9am-6pm Monday to Friday (1 hour lunch). Other benefits start from including 23 days holidays plus bank holidays PLUS your birthday! Company pension, free on-site parking (first come first served), fully funded study support, genuine opportunity for career development with a PDP set out from day 1, annual appraisals and salary reviews, regular team building events and treats, and much, much more! If you're interested in learning more, please forward your CV for immediate consideration. Customer Service, Customer Care, Customer Advisor, Customer Experience, Client Services, Call Centre, Customer Support, Customer Success, Complaints Advisor, Complaints Handler
Apr 20, 2024
Full time
We are looking for enthusiastic people who are looking to join a thriving, forward thinking business with great benefits and genuine opportunities for growth and progression! If you're a resilient peoples person who loves providing great customer service, this might be the job for you. Our client, are a contractor accountancy firm who are, due to growth, seeking customer service advisors to join their award winning Customer Care department. This is working within a high-volume, fast-paced environment, dealing with inbound calls and emails you'll provide a first-class service to customers calling in with enquiries of all nature - anything from general enquiries to complex queries and complaints. The Role Be the first point of contact for any inbound enquiries via telephone and email Dealing with complex and technical queries over the phone and email Supporting new customers through the learning curve of setting up their own business or being employed through an Umbrella company Resolving queries by sourcing information to provide accurate updates to customers Working to achievable team related KPI s based on query response times The Candidate Experienced in a high-volume, fast-paced, inbound contact centre role or similar (essential) Is a naturally confident communicator with great people skills Resilient and able to problem solve and think on your feet Is keen to develop a career within customer service Knowledge of recruitment agencies and contractor payroll is highly desirable, but not essential Salary + Benefits A generous base salary of £27,000 is available for this role. The business is proud of their "Great Place To Work" status, and this is clear in how they treat their staff, through personal and professional incentives. Flexibility on working hours and days, including hybrid working (2 days a week from home 09:00 - 18:00) OR condensed hours to work a 4 day week (10 hours shifts across 4 days)! This business offer a great work life balance for their staff. There s no requirement to work weekends or Bank Holidays in this role, the working hours are 9am-6pm Monday to Friday (1 hour lunch). Other benefits start from including 23 days holidays plus bank holidays PLUS your birthday! Company pension, free on-site parking (first come first served), fully funded study support, genuine opportunity for career development with a PDP set out from day 1, annual appraisals and salary reviews, regular team building events and treats, and much, much more! If you're interested in learning more, please forward your CV for immediate consideration. Customer Service, Customer Care, Customer Advisor, Customer Experience, Client Services, Call Centre, Customer Support, Customer Success, Complaints Advisor, Complaints Handler
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 20, 2024
Full time
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 20, 2024
Full time
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Complaints Handler/Customer Care Advisor Full time role Based in Shiremoor Immediate Start We are actively looking for a Customer Care Advisor for one of our prestigious clients. This role will be handling customer complaints, queries and escalations calls to a high quality. Our client offers an excellent work environment with ongoing training and development and they like to acknowledge and reward success and is aware how important it is that workers feel appreciated and part of the team. Base pay is 14.14 per hour. 37 hours per week over 5 days out of 7, Monday to Sunday working on a shift pattern, early shift starts at 6am. Free parking available, good transport links Temporary to Permanent opportunities Excellent training & development Strong customer service skills are essential. You must be confident in handling a wide range of incoming and outgoing calls with customers and work to a high quality standard of delivery. Experience of working in a customer service environment is essential, and working for a Utilities business is advantageous. Opportunities and excellent training will be given, however good IT literacy is essential, especially a good knowledge of Microsoft office packages along with excellent organisational skills. Key Responsibilities: Deliver excellent customer experience in line with the company's Quality Framework Investigates complaints against company policies and procedures and regulatory guidelines; Where possible, directly provides complaint solutions to customers; Ensures complaints are handled in line with process, procedures and within regulatory timeframes. Act as the primary point of contact to their customers providing advice and guidance through a variety of channels; primarily telephone, but also including email, SMS text and social media Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve the situation Input quality and accurate information into core IT systems, enabling operational colleagues to respond to the needs of the customer fully informed and in a timely fashion Liaise with internal departments and external companies to ensure a seamless and consistent service for customers If this role sounds of interest to you then please do not hesitate to apply and we can discuss further. Please contact Angela Sinton for more information on (phone number removed) or apply directly through this advert.
Apr 20, 2024
Seasonal
Complaints Handler/Customer Care Advisor Full time role Based in Shiremoor Immediate Start We are actively looking for a Customer Care Advisor for one of our prestigious clients. This role will be handling customer complaints, queries and escalations calls to a high quality. Our client offers an excellent work environment with ongoing training and development and they like to acknowledge and reward success and is aware how important it is that workers feel appreciated and part of the team. Base pay is 14.14 per hour. 37 hours per week over 5 days out of 7, Monday to Sunday working on a shift pattern, early shift starts at 6am. Free parking available, good transport links Temporary to Permanent opportunities Excellent training & development Strong customer service skills are essential. You must be confident in handling a wide range of incoming and outgoing calls with customers and work to a high quality standard of delivery. Experience of working in a customer service environment is essential, and working for a Utilities business is advantageous. Opportunities and excellent training will be given, however good IT literacy is essential, especially a good knowledge of Microsoft office packages along with excellent organisational skills. Key Responsibilities: Deliver excellent customer experience in line with the company's Quality Framework Investigates complaints against company policies and procedures and regulatory guidelines; Where possible, directly provides complaint solutions to customers; Ensures complaints are handled in line with process, procedures and within regulatory timeframes. Act as the primary point of contact to their customers providing advice and guidance through a variety of channels; primarily telephone, but also including email, SMS text and social media Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve the situation Input quality and accurate information into core IT systems, enabling operational colleagues to respond to the needs of the customer fully informed and in a timely fashion Liaise with internal departments and external companies to ensure a seamless and consistent service for customers If this role sounds of interest to you then please do not hesitate to apply and we can discuss further. Please contact Angela Sinton for more information on (phone number removed) or apply directly through this advert.
Customer Service Advisor - German Speaking Location: Ringwood Hybrid Working Salary: 26,678.88 Per Annum + 1k Bonus Hours: 40 hours per week, rota per month Permanent Are you a native German and English speaker? Do you enjoy providing an excellent service to customers? My client engages in the lotteries business in Germany and internationally and they are looking for someone to join their Customer Service team. They are looking for a native German & English speaker to join their team. The ideal candidate will be confident and have a good telephone manner on the phone. Responsibilities: To answer the phone promptly and professionally when required To respond to emails and live chat promptly and professionally when required To work closely with the Team Leader to ensure client expectations are met To present our clients in a professional manner at all times, whether in person, by phone or in writing To be well organised, professional and reliable To work flexibly between the hours of 8am and 8pm, Monday - Saturday To assist the QSE with training requirements for the team such as buddying new starters and supporting with quality check in busy periods/holiday Ability to help all team members with questions they may have Essential: Excellent telephone manner Excellent numeracy and literacy Excellent customer service skills Good analytical, decision making and problem solving abilities Excellent attention to detail
Apr 20, 2024
Full time
Customer Service Advisor - German Speaking Location: Ringwood Hybrid Working Salary: 26,678.88 Per Annum + 1k Bonus Hours: 40 hours per week, rota per month Permanent Are you a native German and English speaker? Do you enjoy providing an excellent service to customers? My client engages in the lotteries business in Germany and internationally and they are looking for someone to join their Customer Service team. They are looking for a native German & English speaker to join their team. The ideal candidate will be confident and have a good telephone manner on the phone. Responsibilities: To answer the phone promptly and professionally when required To respond to emails and live chat promptly and professionally when required To work closely with the Team Leader to ensure client expectations are met To present our clients in a professional manner at all times, whether in person, by phone or in writing To be well organised, professional and reliable To work flexibly between the hours of 8am and 8pm, Monday - Saturday To assist the QSE with training requirements for the team such as buddying new starters and supporting with quality check in busy periods/holiday Ability to help all team members with questions they may have Essential: Excellent telephone manner Excellent numeracy and literacy Excellent customer service skills Good analytical, decision making and problem solving abilities Excellent attention to detail
Job Description OTE: £26,000 - £30,000 - Uncapped Commission, Career Progression, Company Car/Car AllowanceWe're looking for a highly motivated Sales Valuer/Lister to complement our fantastic residential sales team in Peterborough working in our well known Bairstow Eves estate agency. What's in it for you as our Sales Valuer/Lister? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or car allowance Key responsibilities of a Sales Valuer/Lister The main purpose of the role is to win listings and gain new instructions for properties to market whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Sales Valuer/Lister Estate Agency experience Preferably an experienced Lister, Valuer, Instructions Manager, Valuations Manager or an Estate Agent / Sales Negotiator looking for that step up and career progression Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence holder Bairstow Eves has been an established name in the residential property market for over 120 years, working successfully as both sales and lettings agents since 1899. Originally starting life in North London, Essex and Hertfordshire we now have branches across the country. From London to Kent and Coventry to Nottingham, you can be sure that our extensive local knowledge and experienced and friendly staff are well placed to help you with your property move. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03765
Apr 20, 2024
Full time
Job Description OTE: £26,000 - £30,000 - Uncapped Commission, Career Progression, Company Car/Car AllowanceWe're looking for a highly motivated Sales Valuer/Lister to complement our fantastic residential sales team in Peterborough working in our well known Bairstow Eves estate agency. What's in it for you as our Sales Valuer/Lister? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or car allowance Key responsibilities of a Sales Valuer/Lister The main purpose of the role is to win listings and gain new instructions for properties to market whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Sales Valuer/Lister Estate Agency experience Preferably an experienced Lister, Valuer, Instructions Manager, Valuations Manager or an Estate Agent / Sales Negotiator looking for that step up and career progression Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence holder Bairstow Eves has been an established name in the residential property market for over 120 years, working successfully as both sales and lettings agents since 1899. Originally starting life in North London, Essex and Hertfordshire we now have branches across the country. From London to Kent and Coventry to Nottingham, you can be sure that our extensive local knowledge and experienced and friendly staff are well placed to help you with your property move. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03765
Blinds and Curtains Installer - £25,000-£35,000+ earnings p/a APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Are you looking for additional income? With flexible hours that work alongside other commitments? As a Hillary's advisor you can work either part or full time and still benefit from high earning potential. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available.
Apr 20, 2024
Full time
Blinds and Curtains Installer - £25,000-£35,000+ earnings p/a APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Are you looking for additional income? With flexible hours that work alongside other commitments? As a Hillary's advisor you can work either part or full time and still benefit from high earning potential. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available.
We have a fantastic opportunity for a Stannah Live Advisor to join the Sales team, based at our showroom in Audenshaw. In this role as a Stannah Live Advisor you will be supporting our sales channels with telephone and webchat communications plus live online demonstration of our product range and functionality. As a member of our sales support team, your objective is to assist our customers decision making process both pre and post appointment by promoting the benefits of our world class Stairlifts and Homelifts. We are seeking an individual who demonstrates confident communication skills and excels in building relationships, all while maintaining a customer-centric approach. Responsibilities: Provide on demand and pre booked telephone, webchat and live video promotion of our products and features, in line with customer and business needs To gain a thorough understanding of the products sold by the Company and to develop an understanding of competitor products and pricing policies To develop the ability to assess the needs of the client through good questioning techniques and to use the assessment to safely promote products and features suited to the clients needs. To fully understand the sales process appropriate to the market and to develop optimum sales ability through active participation in regular meetings and training sessions. To positively contribute to team objectives and continual performance improvement To always maintain the highest standards of professionalism, honesty & integrity in keeping with the Companys position as market leader. To be flexible and available to meet the demands of our customers To achieve KPIs and other targets that may be set from time to time by the Sales Management Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Free parking We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
Apr 20, 2024
Full time
We have a fantastic opportunity for a Stannah Live Advisor to join the Sales team, based at our showroom in Audenshaw. In this role as a Stannah Live Advisor you will be supporting our sales channels with telephone and webchat communications plus live online demonstration of our product range and functionality. As a member of our sales support team, your objective is to assist our customers decision making process both pre and post appointment by promoting the benefits of our world class Stairlifts and Homelifts. We are seeking an individual who demonstrates confident communication skills and excels in building relationships, all while maintaining a customer-centric approach. Responsibilities: Provide on demand and pre booked telephone, webchat and live video promotion of our products and features, in line with customer and business needs To gain a thorough understanding of the products sold by the Company and to develop an understanding of competitor products and pricing policies To develop the ability to assess the needs of the client through good questioning techniques and to use the assessment to safely promote products and features suited to the clients needs. To fully understand the sales process appropriate to the market and to develop optimum sales ability through active participation in regular meetings and training sessions. To positively contribute to team objectives and continual performance improvement To always maintain the highest standards of professionalism, honesty & integrity in keeping with the Companys position as market leader. To be flexible and available to meet the demands of our customers To achieve KPIs and other targets that may be set from time to time by the Sales Management Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Free parking We reserve the right to close this vacancy early if we receive high numbers of applications for the role.