Quadient Intelligent Communication Automation (ICA) software solution empowers our customers to deliver relevant & personalized experience. We are recognized by leading market analysts such as Gartner, Forrester & IDC as a global leader in communication & financial automation software, generating more than €200M in revenue across all continents. We are looking for a UKI (United Kingdom and Ireland) Revenue Operations leader to drive our ICA growth. As a key member of the global Revenue Operations & Business Performance team, you will be responsible for boosting ICA results and make sure all components of the revenue operations are fully aligned for efficiency, from product strategy and go-to-market activities. This is a high-impact, high-stakes role, working in full partnership with the UKI Operations GTM VPs. You'll strive in this role if you love identifying areas of strengths regionally that have potential for global expansion, with a focus on Sales but interacting as well with Marketing, SDR, Presales, Customer Support, Implementation and Support teams to increase customer acquisition, satisfaction & retention. Identifying process optimization areas that will make the lives of our Go-To-Market teams easier will also be one of your key prerogatives, working hand in hand with our Revenue Systems team in that process. A data analyst at heart, you will have the mandate to own, develop, socialize & hold all teams accountable to KPIs. Key responsibilities: Running weekly Forecasting process for the ICA UKI region, in partnership with Operations leadership, Support GTM teams' interactions, making sure insights and feedback loops are shared and striving to improve performance, Synthesize data and be able work with finance and executive leaders on impact and strategy, Support the roll out of compensation plans, and ongoing management of commission process alongside Finance teams, Providing actionable intelligence on sales operations, rep performance, conversion rates, and other lead to cash KPIs on a recurring basis, Constantly review business processes to drive strategic alignment and deliver timely business insight, in coordination with the global Revenue Operations & Revenue Systems teams, Partner with GTM teams to ensure a high level of data quality in our systems, elevating customer data to a strategic asset, Lead, direct, evaluate and develop Sales Operations staff so that activities are completed accurately and on time, Drive transversal revenue projects that will shape the future of ICA, This role is initially focused on the ICA UKI Operations, but has potential to grow into a larger geographic scope over time, Skills and knowledge you should possess: Solid understanding of the tech industry and the SaaS world, Knowledge and understanding of Marketing, SDR, Sales, and Customer Success roles and processes, Solid functional understanding of CRM, ideally with a level of SFDC certification, Expert in Excel, and ability to deliver, clear, concise recommendations through PowerPoint or Word, Experience with creating and maintaining reports and dashboards that tell a story & drive to conclusions & actions Excellent analytical skills; able to breakdown ambiguous problems into concrete, manageable components and think through optimal solutions, Solid verbal and written communication skills, and highly organized; project or program management experience is a plus, Ability to escalate problems and roadblocks as needed, Ability to manage a team, About Quadient For thousands of customers around the world, Quadient is the driving force behind providing meaningful customer experiences, helping our customers create personalized interactions and make meaningful connections. We simplify the connections between people and what matters. Quadient. Because Connections Matter. We're a community of individuals with different points of view who enjoy opportunities to share our skills and ideas. We genuinely value people who will articulate their perspectives while respecting those of others. We value diversity, so here, you will find no limits to your professional growth. We will welcome you into the stimulating process of exchanging ideas for personal and professional growth.
Apr 18, 2024
Full time
Quadient Intelligent Communication Automation (ICA) software solution empowers our customers to deliver relevant & personalized experience. We are recognized by leading market analysts such as Gartner, Forrester & IDC as a global leader in communication & financial automation software, generating more than €200M in revenue across all continents. We are looking for a UKI (United Kingdom and Ireland) Revenue Operations leader to drive our ICA growth. As a key member of the global Revenue Operations & Business Performance team, you will be responsible for boosting ICA results and make sure all components of the revenue operations are fully aligned for efficiency, from product strategy and go-to-market activities. This is a high-impact, high-stakes role, working in full partnership with the UKI Operations GTM VPs. You'll strive in this role if you love identifying areas of strengths regionally that have potential for global expansion, with a focus on Sales but interacting as well with Marketing, SDR, Presales, Customer Support, Implementation and Support teams to increase customer acquisition, satisfaction & retention. Identifying process optimization areas that will make the lives of our Go-To-Market teams easier will also be one of your key prerogatives, working hand in hand with our Revenue Systems team in that process. A data analyst at heart, you will have the mandate to own, develop, socialize & hold all teams accountable to KPIs. Key responsibilities: Running weekly Forecasting process for the ICA UKI region, in partnership with Operations leadership, Support GTM teams' interactions, making sure insights and feedback loops are shared and striving to improve performance, Synthesize data and be able work with finance and executive leaders on impact and strategy, Support the roll out of compensation plans, and ongoing management of commission process alongside Finance teams, Providing actionable intelligence on sales operations, rep performance, conversion rates, and other lead to cash KPIs on a recurring basis, Constantly review business processes to drive strategic alignment and deliver timely business insight, in coordination with the global Revenue Operations & Revenue Systems teams, Partner with GTM teams to ensure a high level of data quality in our systems, elevating customer data to a strategic asset, Lead, direct, evaluate and develop Sales Operations staff so that activities are completed accurately and on time, Drive transversal revenue projects that will shape the future of ICA, This role is initially focused on the ICA UKI Operations, but has potential to grow into a larger geographic scope over time, Skills and knowledge you should possess: Solid understanding of the tech industry and the SaaS world, Knowledge and understanding of Marketing, SDR, Sales, and Customer Success roles and processes, Solid functional understanding of CRM, ideally with a level of SFDC certification, Expert in Excel, and ability to deliver, clear, concise recommendations through PowerPoint or Word, Experience with creating and maintaining reports and dashboards that tell a story & drive to conclusions & actions Excellent analytical skills; able to breakdown ambiguous problems into concrete, manageable components and think through optimal solutions, Solid verbal and written communication skills, and highly organized; project or program management experience is a plus, Ability to escalate problems and roadblocks as needed, Ability to manage a team, About Quadient For thousands of customers around the world, Quadient is the driving force behind providing meaningful customer experiences, helping our customers create personalized interactions and make meaningful connections. We simplify the connections between people and what matters. Quadient. Because Connections Matter. We're a community of individuals with different points of view who enjoy opportunities to share our skills and ideas. We genuinely value people who will articulate their perspectives while respecting those of others. We value diversity, so here, you will find no limits to your professional growth. We will welcome you into the stimulating process of exchanging ideas for personal and professional growth.
STRATEGIC RESOURCES EUROPEAN RECRUITMENT CONSULTANTS LTD
PROJECT COST ENGINEER (PAYE CONTRACT ROLE) Our client, a Major Oil and Gas Operator is seeking Project Cost Engineer to support the Project and Engineering teams. Previous experience in the oil and gas industry with cost reporting experience would be beneficial. This is a PAYE contract role initially until 30 November 2024 initially, however, is identified as a core ongoing position. CONTEXT: The role will be responsible for providing cost engineering support to Project and Engineering teams based either in the Technical Services or Asset departments. Support services include cost estimating, cost control, and contract performance. MAIN ACTIVITIES: Seek opportunities to minimise cost to company while maintaining safety. Support a smooth transition of Project or Modification delivery to Operations and close out is completed. Support the monitoring of contractors' performance in accordance with contractual requirements and ensure all company standards are met. Support the reporting to Project Engineers, Project Leader, Project and Engineering Manager and respective asset management team. Ensure preparation and management of annual budgets for the delivery of project services. Support PJC reporting. Support preparation for Project FID decision gate. VOWD, forecast/phasing input to asset Cost Analysts. Control/interface with Contract Engineer on compliance and invoicing. Prepare timely and accurate cost reporting for both internal and external clients. Analyse actual costs and forecast expenditure as directed and provide details on variances between budget and forecast. Adhoc queries and response to assets. SPECIFIC REQUIREMENTS: Preferably a graduate in a relevant discipline. Previous experience in the oil/gas industry with cost reporting experience. Previous brownfield modification and subsea project experience desirable. Detailed understanding of cost control / cost accounting principles. Analytical skills with a knowledge of financial analysis techniques and economic measures. Computer literate, with experience of SAP, Excel and Powerpoint. Team player with ability to work on own initiative. Ability to create positive relations with peers and stakeholders internally and externally. Good written and oral communication skills and the ability to present information in a clear and concise manner.
Apr 18, 2024
Contractor
PROJECT COST ENGINEER (PAYE CONTRACT ROLE) Our client, a Major Oil and Gas Operator is seeking Project Cost Engineer to support the Project and Engineering teams. Previous experience in the oil and gas industry with cost reporting experience would be beneficial. This is a PAYE contract role initially until 30 November 2024 initially, however, is identified as a core ongoing position. CONTEXT: The role will be responsible for providing cost engineering support to Project and Engineering teams based either in the Technical Services or Asset departments. Support services include cost estimating, cost control, and contract performance. MAIN ACTIVITIES: Seek opportunities to minimise cost to company while maintaining safety. Support a smooth transition of Project or Modification delivery to Operations and close out is completed. Support the monitoring of contractors' performance in accordance with contractual requirements and ensure all company standards are met. Support the reporting to Project Engineers, Project Leader, Project and Engineering Manager and respective asset management team. Ensure preparation and management of annual budgets for the delivery of project services. Support PJC reporting. Support preparation for Project FID decision gate. VOWD, forecast/phasing input to asset Cost Analysts. Control/interface with Contract Engineer on compliance and invoicing. Prepare timely and accurate cost reporting for both internal and external clients. Analyse actual costs and forecast expenditure as directed and provide details on variances between budget and forecast. Adhoc queries and response to assets. SPECIFIC REQUIREMENTS: Preferably a graduate in a relevant discipline. Previous experience in the oil/gas industry with cost reporting experience. Previous brownfield modification and subsea project experience desirable. Detailed understanding of cost control / cost accounting principles. Analytical skills with a knowledge of financial analysis techniques and economic measures. Computer literate, with experience of SAP, Excel and Powerpoint. Team player with ability to work on own initiative. Ability to create positive relations with peers and stakeholders internally and externally. Good written and oral communication skills and the ability to present information in a clear and concise manner.
Role: IT Security Operations Lead Type: Permanent, Full-time Locations: Hybrid - 2 days in Central London office Competitive salary + Car allowance, generous Pension, bonus & other benefits Our client is an internationally renowned mining corporation, boasting a diverse portfolio of valuable resources. They are looking for an IT Security Operations Lead to join their dynamic Information Management (IM) team and be at the forefront of driving digital transformation and security optimization within their enterprise. As a Cyber/IT Security Operations Lead, you will play a pivotal role in coordinating security operations within their IT environment. Your responsibilities will include managing cyber defence technologies, coordinating incident response, and leading threat hunting efforts. You will collaborate closely with internal teams and external partners to ensure the highest level of security across the organisation. Key Responsibilities: Manage a global team of IT security operations analysts, supporting their development and training. Select, deploy, and maintain cyber defence technologies such as Endpoint Detect and Response, Anti-Virus, SIEM, and SOAR. Monitor and manage the use of cyber defence tools, ensuring efficient performance and driving operational efficiency. Develop Standard Operating Procedures (SOPs) and other documentation to support cyber operations. Respond to cyber-related incidents, coordinating remediation efforts and post-incident reviews. Enable threat hunting through the fusion of threat intelligence and business risk analysis. Requirements: Strong understanding of network protocols, firewalls, and intrusion detection/prevention systems. Proficiency in securing operating systems such as Windows, Linux, and macOS. Knowledge of large-scale security technology deployments (SIEM/SOAR/EDR/NDR). Ability to lead technical teams and manage service providers effectively. Familiarity with threat intelligence sources and incident prioritization. Understanding of cybersecurity regulations and standards (e.g., GDPR, NIST). Working knowledge of the MITRE ATT&CK framework. Understanding of relevant cybersecurity regulations and standards (e.g., GDPR, HIPAA, NIST) If you feel like this is a good match for your skill set and experience, please apply to the role for an initial chat to find out more!
Apr 18, 2024
Full time
Role: IT Security Operations Lead Type: Permanent, Full-time Locations: Hybrid - 2 days in Central London office Competitive salary + Car allowance, generous Pension, bonus & other benefits Our client is an internationally renowned mining corporation, boasting a diverse portfolio of valuable resources. They are looking for an IT Security Operations Lead to join their dynamic Information Management (IM) team and be at the forefront of driving digital transformation and security optimization within their enterprise. As a Cyber/IT Security Operations Lead, you will play a pivotal role in coordinating security operations within their IT environment. Your responsibilities will include managing cyber defence technologies, coordinating incident response, and leading threat hunting efforts. You will collaborate closely with internal teams and external partners to ensure the highest level of security across the organisation. Key Responsibilities: Manage a global team of IT security operations analysts, supporting their development and training. Select, deploy, and maintain cyber defence technologies such as Endpoint Detect and Response, Anti-Virus, SIEM, and SOAR. Monitor and manage the use of cyber defence tools, ensuring efficient performance and driving operational efficiency. Develop Standard Operating Procedures (SOPs) and other documentation to support cyber operations. Respond to cyber-related incidents, coordinating remediation efforts and post-incident reviews. Enable threat hunting through the fusion of threat intelligence and business risk analysis. Requirements: Strong understanding of network protocols, firewalls, and intrusion detection/prevention systems. Proficiency in securing operating systems such as Windows, Linux, and macOS. Knowledge of large-scale security technology deployments (SIEM/SOAR/EDR/NDR). Ability to lead technical teams and manage service providers effectively. Familiarity with threat intelligence sources and incident prioritization. Understanding of cybersecurity regulations and standards (e.g., GDPR, NIST). Working knowledge of the MITRE ATT&CK framework. Understanding of relevant cybersecurity regulations and standards (e.g., GDPR, HIPAA, NIST) If you feel like this is a good match for your skill set and experience, please apply to the role for an initial chat to find out more!
As the Korean speaking Business Analyst you will be working within one of the best known and admired brands in the world, where you will be responsible for a variety of sales activities and Customer contract management and communication. Hybrid working - 3 days in the office, 2 days wfh. Key duties will include: Monthly invoicing, monthly/yearly business performance forecasts. Revenue and profit predictions, project execution from supplier contracts. Product/service delivery/implementation to payment to vendors, project profit management and project closing. Acting as a salesperson and a project manager from preparing quotations, making contracts, creating and issuing invoices to project completion. Liaising with the internal stakeholders to ensure timely project completion and deliveries of the services. Yearly and monthly business performance forecasting and reporting via Excel. Month-end closing including invoicing to customers and payment to suppliers. Liaising with the finance department and asset manager for IT assets management in the internal databases for both finance and operations. Skills & experience: Sales support (making contracts/ billing/ negotiating etc.) The ability to speak, read and write bilingual in English/Korean. Experience in Sales. Good use of MS Office (Especially Excel). SAP system and process training. Hours of work: 37.5 hour week - flexible working of 7.5 hours per day within 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance, e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this Korean speaking Business Analyst role is of interest, then please apply now.
Apr 18, 2024
Full time
As the Korean speaking Business Analyst you will be working within one of the best known and admired brands in the world, where you will be responsible for a variety of sales activities and Customer contract management and communication. Hybrid working - 3 days in the office, 2 days wfh. Key duties will include: Monthly invoicing, monthly/yearly business performance forecasts. Revenue and profit predictions, project execution from supplier contracts. Product/service delivery/implementation to payment to vendors, project profit management and project closing. Acting as a salesperson and a project manager from preparing quotations, making contracts, creating and issuing invoices to project completion. Liaising with the internal stakeholders to ensure timely project completion and deliveries of the services. Yearly and monthly business performance forecasting and reporting via Excel. Month-end closing including invoicing to customers and payment to suppliers. Liaising with the finance department and asset manager for IT assets management in the internal databases for both finance and operations. Skills & experience: Sales support (making contracts/ billing/ negotiating etc.) The ability to speak, read and write bilingual in English/Korean. Experience in Sales. Good use of MS Office (Especially Excel). SAP system and process training. Hours of work: 37.5 hour week - flexible working of 7.5 hours per day within 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance, e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this Korean speaking Business Analyst role is of interest, then please apply now.
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We are looking for a Portfolio Data Analyst to join our newly created Business Performance Analytics team based in London. In this role you will work across our Business Insurance Underwriting teams, including BI Specialty (syndicate), Retail and SME. You will use data to analyse and quantify insights and identify opportunities; giving our Underwriters and Business leaders insight into the portfolio and enabling them to make better, more informed, decisions. We are looking for someone with previous experience analysing, preparing and presenting data from multiple sources. You will able to report, monitor, analyse data and trends, communicate results across various audiences and build strong business partnerships. You will have previously worked within the insurance industry and ideally have used Qlik Sense and/ or R. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. This role is eligible for a £1,500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. What Will You Do? Use descriptive and diagnostic analysis to identify business trends and translate insights into business value. Use data visualization and storytelling to leverage insights, communicate the business story, and recommend solutions. Monitor data to recognize patterns and identify trends. Support Proofs of Concept by leveraging various tools and techniques to develop capabilities. Work with multi-level dimensional data towards the ultimate design required to meet business requests. Independently monitor business results to determine if desired results are achieved. Complete reasonability and validation tests. Work with cross functional teams on varying business initiatives. Perform other duties as assigned. What Will Our Ideal Candidate Have? Bachelor's degree in STEM (Science, Technology, Engineering, Mathematics), Economics, Business, or related. Solid analytics or related experience working in the P&C industry. Experience using business intelligence tools. Understanding of business functions, operations, analytic functions, and/or product of supported business line. Knowledge of descriptive and diagnostic analytic processes, including multi-variate analysis, data quality, data reporting, and data retrieval. Ability to effectively communicate and present technical data and trends impacting the business. Ability to collaborate effectively with business partners and develop productive professional relationships. Awareness and adherence to established data management practices and standards. Analytical mindset. What is a Must Have? Previous business analytics experience required. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Apr 18, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We are looking for a Portfolio Data Analyst to join our newly created Business Performance Analytics team based in London. In this role you will work across our Business Insurance Underwriting teams, including BI Specialty (syndicate), Retail and SME. You will use data to analyse and quantify insights and identify opportunities; giving our Underwriters and Business leaders insight into the portfolio and enabling them to make better, more informed, decisions. We are looking for someone with previous experience analysing, preparing and presenting data from multiple sources. You will able to report, monitor, analyse data and trends, communicate results across various audiences and build strong business partnerships. You will have previously worked within the insurance industry and ideally have used Qlik Sense and/ or R. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. This role is eligible for a £1,500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. What Will You Do? Use descriptive and diagnostic analysis to identify business trends and translate insights into business value. Use data visualization and storytelling to leverage insights, communicate the business story, and recommend solutions. Monitor data to recognize patterns and identify trends. Support Proofs of Concept by leveraging various tools and techniques to develop capabilities. Work with multi-level dimensional data towards the ultimate design required to meet business requests. Independently monitor business results to determine if desired results are achieved. Complete reasonability and validation tests. Work with cross functional teams on varying business initiatives. Perform other duties as assigned. What Will Our Ideal Candidate Have? Bachelor's degree in STEM (Science, Technology, Engineering, Mathematics), Economics, Business, or related. Solid analytics or related experience working in the P&C industry. Experience using business intelligence tools. Understanding of business functions, operations, analytic functions, and/or product of supported business line. Knowledge of descriptive and diagnostic analytic processes, including multi-variate analysis, data quality, data reporting, and data retrieval. Ability to effectively communicate and present technical data and trends impacting the business. Ability to collaborate effectively with business partners and develop productive professional relationships. Awareness and adherence to established data management practices and standards. Analytical mindset. What is a Must Have? Previous business analytics experience required. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Service Operations Analyst Hybrid - Remote with 2 days onsite per week in Sheffield Permanent 40,000 - 45,000 We are actively looking to secure a Service Operations Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Role Details Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner. Incident Management: Log and categorize incidents, ensuring that they are assigned to the appropriate teams for resolution. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the issue. Service Request Fulfillment: Process service requests from users, ensuring that they are fulfilled in accordance with agreed service levels. Documentation: Maintain accurate records of all service management activities, including incident logs, service requests, and problem records. Continuous Improvement: Contribute to the continuous improvement of service management processes, identifying opportunities for improvement and suggesting changes. Training: Stay up-to-date with the latest service management best practices and technologies, participating in training and development activities as required. Compliance: Ensure all activities comply with company policies and regulatory requirements. Team Collaboration: Work collaboratively with other team members to ensure a high level of service is maintained at all times. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay
Apr 18, 2024
Full time
Service Operations Analyst Hybrid - Remote with 2 days onsite per week in Sheffield Permanent 40,000 - 45,000 We are actively looking to secure a Service Operations Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Role Details Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner. Incident Management: Log and categorize incidents, ensuring that they are assigned to the appropriate teams for resolution. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the issue. Service Request Fulfillment: Process service requests from users, ensuring that they are fulfilled in accordance with agreed service levels. Documentation: Maintain accurate records of all service management activities, including incident logs, service requests, and problem records. Continuous Improvement: Contribute to the continuous improvement of service management processes, identifying opportunities for improvement and suggesting changes. Training: Stay up-to-date with the latest service management best practices and technologies, participating in training and development activities as required. Compliance: Ensure all activities comply with company policies and regulatory requirements. Team Collaboration: Work collaboratively with other team members to ensure a high level of service is maintained at all times. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay
Service Operations Analyst Hybrid - Remote with 2 days onsite per week in Sheffield Permanent £40,000 - £45,000 We are actively looking to secure a Service Operations Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Role Details Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner. Incident Management: Log and categorize incidents, ensuring that they are assigned to the appropriate teams for resolution. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the issue. Service Request Fulfillment: Process service requests from users, ensuring that they are fulfilled in accordance with agreed service levels. Documentation: Maintain accurate records of all service management activities, including incident logs, service requests, and problem records. Continuous Improvement: Contribute to the continuous improvement of service management processes, identifying opportunities for improvement and suggesting changes. Training: Stay up-to-date with the latest service management best practices and technologies, participating in training and development activities as required. Compliance: Ensure all activities comply with company policies and regulatory requirements. Team Collaboration: Work collaboratively with other team members to ensure a high level of service is maintained at all times. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay
Apr 18, 2024
Full time
Service Operations Analyst Hybrid - Remote with 2 days onsite per week in Sheffield Permanent £40,000 - £45,000 We are actively looking to secure a Service Operations Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Role Details Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner. Incident Management: Log and categorize incidents, ensuring that they are assigned to the appropriate teams for resolution. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the issue. Service Request Fulfillment: Process service requests from users, ensuring that they are fulfilled in accordance with agreed service levels. Documentation: Maintain accurate records of all service management activities, including incident logs, service requests, and problem records. Continuous Improvement: Contribute to the continuous improvement of service management processes, identifying opportunities for improvement and suggesting changes. Training: Stay up-to-date with the latest service management best practices and technologies, participating in training and development activities as required. Compliance: Ensure all activities comply with company policies and regulatory requirements. Team Collaboration: Work collaboratively with other team members to ensure a high level of service is maintained at all times. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay
Night Shift Service Desk Analyst As a Night Shift Service Desk Analyst, you'll be the guardian of our clients' digital infrastructure during the hours of the night. From troubleshooting technical issues to providing timely resolutions, you'll be the lifeline for users facing IT challenges outside of regular business hours. Armed with your technical expertise and a customer-centric approach, you'll field incoming calls and emails, triage support requests, and escalate critical issues as needed. This role isn't just about fixing problems; it's about delivering peace of mind to our clients and ensuring that their operations remain uninterrupted, even while the rest of the world sleeps. Key Responsibilities: Serve as the primary point of contact for clients seeking technical assistance during night shift hours. Respond promptly to support requests via phone, email, or ticketing system, providing troubleshooting and resolution for hardware, software, and network issues. Prioritize and escalate critical incidents to appropriate technical teams for expedited resolution. Perform remote troubleshooting through diagnostic techniques and relevant tools to identify and resolve technical issues. Document all support interactions, including steps taken and solutions provided, to maintain accurate records and facilitate knowledge sharing. Monitor system alerts and performance indicators to proactively identify and address potential issues before they escalate. Collaborate with cross-functional teams to implement and maintain ITIL best practices and service level agreements. Provide clear and concise communication to end-users regarding the status of their support requests and any relevant updates. Qualifications: 2+ years of experience in a technical support role, preferably in a service desk environment. Happy to work night shift hours. Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications. Familiarity with ITIL principles and best practices for incident management and service delivery. Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service. Ability to work independently and prioritize tasks in a fast-paced, high-pressure environment. Are you ready to be the hero of the night and join a team that's dedicated to keeping the digital world running smoothly 24/7? Then we want to hear from you! Please submit your resume today!
Apr 18, 2024
Full time
Night Shift Service Desk Analyst As a Night Shift Service Desk Analyst, you'll be the guardian of our clients' digital infrastructure during the hours of the night. From troubleshooting technical issues to providing timely resolutions, you'll be the lifeline for users facing IT challenges outside of regular business hours. Armed with your technical expertise and a customer-centric approach, you'll field incoming calls and emails, triage support requests, and escalate critical issues as needed. This role isn't just about fixing problems; it's about delivering peace of mind to our clients and ensuring that their operations remain uninterrupted, even while the rest of the world sleeps. Key Responsibilities: Serve as the primary point of contact for clients seeking technical assistance during night shift hours. Respond promptly to support requests via phone, email, or ticketing system, providing troubleshooting and resolution for hardware, software, and network issues. Prioritize and escalate critical incidents to appropriate technical teams for expedited resolution. Perform remote troubleshooting through diagnostic techniques and relevant tools to identify and resolve technical issues. Document all support interactions, including steps taken and solutions provided, to maintain accurate records and facilitate knowledge sharing. Monitor system alerts and performance indicators to proactively identify and address potential issues before they escalate. Collaborate with cross-functional teams to implement and maintain ITIL best practices and service level agreements. Provide clear and concise communication to end-users regarding the status of their support requests and any relevant updates. Qualifications: 2+ years of experience in a technical support role, preferably in a service desk environment. Happy to work night shift hours. Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications. Familiarity with ITIL principles and best practices for incident management and service delivery. Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service. Ability to work independently and prioritize tasks in a fast-paced, high-pressure environment. Are you ready to be the hero of the night and join a team that's dedicated to keeping the digital world running smoothly 24/7? Then we want to hear from you! Please submit your resume today!
Company description: ClearCourse Job description: Are you looking for your next exciting Senior Power Platform Developer role, working with a fast growing tech/software company and working within a dynamic team? ClearCourse are searching for a Senior Power Platform Developer who will work within a fast paced delivery team that will be made up of a mixture of developers, Solution Architects, QA Engineers, Business Analysts, Functional Consultants and Scrum Masters with a client facing Project Manager. Why work for us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships What will this role consist of? The Senior Power Platform Developer role is responsible for the delivery for all assigned user stories from estimation through code, bug fixing and documentation while achieving Target Velocity for the Sprint and or other measure of throughput as per the project methodology. This role has a strong delivery component and is responsible for delivery of software in agile Sprints. The Senior Power Platform Developer should take ownership of their User Stories as well as perform code reviews for others, taking care to think about performance, security and maintainability. Desirable experience/charactersitics : 5+ years of experience in software development Strong knowledge of the Microsoft Power Platform, including PowerApps, Power Automate, React, PCF Controls Experience with Dynamics 365 CE Experience in integrating with Email Marketing solutions Strong understanding of Azure services such as Azure functions, Logic Apps, Azure Service Bus, Azure DevOps, and other Azure services Strong experience with C#, .NET Strong experience in Unit Testing Experience with CI/CD for Power Platform and Azure Services Industry certifications such as Microsoft Certified: Power Platform Developer Associate is a plus Who are ClearCourse? ClearCourse is a disruptive tech company with one mission - to help our customers' businesses become even better As a business, we're growing (900+ employees in 5 years to be exact), currently providing more than 40 software and payments solutions to 20,000+ businesses. With ClearCourse Hubs, in London and Preston, and operations in various locations across the UK and overseas. We look forward to receiving your application.
Apr 18, 2024
Full time
Company description: ClearCourse Job description: Are you looking for your next exciting Senior Power Platform Developer role, working with a fast growing tech/software company and working within a dynamic team? ClearCourse are searching for a Senior Power Platform Developer who will work within a fast paced delivery team that will be made up of a mixture of developers, Solution Architects, QA Engineers, Business Analysts, Functional Consultants and Scrum Masters with a client facing Project Manager. Why work for us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships What will this role consist of? The Senior Power Platform Developer role is responsible for the delivery for all assigned user stories from estimation through code, bug fixing and documentation while achieving Target Velocity for the Sprint and or other measure of throughput as per the project methodology. This role has a strong delivery component and is responsible for delivery of software in agile Sprints. The Senior Power Platform Developer should take ownership of their User Stories as well as perform code reviews for others, taking care to think about performance, security and maintainability. Desirable experience/charactersitics : 5+ years of experience in software development Strong knowledge of the Microsoft Power Platform, including PowerApps, Power Automate, React, PCF Controls Experience with Dynamics 365 CE Experience in integrating with Email Marketing solutions Strong understanding of Azure services such as Azure functions, Logic Apps, Azure Service Bus, Azure DevOps, and other Azure services Strong experience with C#, .NET Strong experience in Unit Testing Experience with CI/CD for Power Platform and Azure Services Industry certifications such as Microsoft Certified: Power Platform Developer Associate is a plus Who are ClearCourse? ClearCourse is a disruptive tech company with one mission - to help our customers' businesses become even better As a business, we're growing (900+ employees in 5 years to be exact), currently providing more than 40 software and payments solutions to 20,000+ businesses. With ClearCourse Hubs, in London and Preston, and operations in various locations across the UK and overseas. We look forward to receiving your application.
SEI's Fiduciary Management team is seeking to hire a Director in the Client Strategy Team. The key objectives of this role are to lead on all aspects of SEI service delivery to clients as primary contact and client advocate within SEI; to provide timely and relevant advice to SEI's clients, a cornerstone of SEI's Fiduciary Management proposition; to help grow SEI's Fiduciary Management business through effective client and prospect relationship management. What you will do: You will provide advice to support institutional clients, including but not limited to defined benefit pension scheme trustees in establishing their fundamental investment beliefs Ensure the establishment and ongoing maintenance of appropriate documentation such as the Fiduciary Management Agreement (FMA) and internal Investment Governance Document (IGD) to fit clients' governance requirements and enable SEI to fulfil its duties Support and assist the sales process by providing input into RFPs, contribute to development of presentation materials and present in person to trustee board/CEO/CFO level Advise SEI clients on investment strategy taking into account factors such as risk tolerance, funding policy, investor sophistication, client constraints and nature and term of the liabilities. Deliver recommendations to clients in relation to: Setting of risk budget Spending the risk budget through establishing an appropriate long term investment strategy A 'Journey Plan' framework to support agreed investment objectives; Liability hedging Advise on and maintain the SIP accordingly as required either as a result of regulatory changes or changes to the investment strategy Report back on client's success in achieving investment objectives on a regular basis. This includes; Assessing the performance of the strategy and structure decisions Assessing performance against a liability or goals-based measure Discussing positioning and contribution to performance of the investment decisions taken by SEI Work collaboratively with colleagues internally and with clients as appropriate to deliver emerging investment opportunities Represent SEI through participation in roundtable events, seminars, conferences, media interviews and develop thought leadership in areas of strategic interest to Institutional investors Interact positively with other areas of Asset Management and the wider business to enable client feedback and needs to be known and addressed All SIEL employees are responsible for the identification, assessment and control of risks and risk events. Employees will maintain a good understanding of applicable policies, procedures, risk appetites and tolerance relevant to their function and or business unit, and are expected to consider current and potential risks when making or informing business decisions. Employees are responsible for the accurate and timely escalation and recording of incidents associated to relevant risks. In addition, employees are responsible for completing all required Risk Management training. What we need from you: Experience within the financial services industry (fiduciary management, investment consulting, fund management, investment banking or asset management) Strong technical knowledge of pension finance and investments Substantial pension scheme investment strategy experience Deep investment knowledge across multiple asset markets Excellent presentation and client influencing skills Regulatory Requirements: SMCR Category This role is identified as a Certified role and is therefore subject to the relevant Senior Manager and Certification Regime Rules set by the FCA. Qualifications required under MiFID II It is essential that you hold or are working towards one of the below qualifications. If not, it is essential that you are willing to undertake and complete one of these qualifications: FIA (Fellow of the Faculty & Institute of Actuaries) AIA FIA (Associate of the Faculty & Institute of Actuaries) CFA (Chartered Financial Analyst) Level 4 Investment Management Certificate Unit 1 Investment Environment What we would like from you: Excellent communication and technical skills, thinking outside the box to find solutions for the client Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information SEI's competitive advantage: To help you stay energised, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, strong pension plan, tuition reimbursement, hybrid working environment, and a work-life balance that enables you to relax, recharge and be there for the people you care about. We are a technology and asset management company delivering on our promise of building brave futures ( SM) -for our clients, our communities, and ourselves. Come build your brave future at SEI. SEI is an Equal Opportunity Employer and so much more After over 50 years, SEI remains a leading global provider of investment management, investment processing and investment operations solutions. Reflecting our experience within financial services and financial technology our UK office is based between the City of London and the growing technology hub of Shoreditch. The open plan nature of our office space, flowing lines and numerous art installations are designed to encourage innovation and creativity in our workforce. We recognise that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits, which include private medical care for you and your family, access to GPs online for appointments, enhanced family leave, volunteer days, access to thriving employee networks and not forgetting free fruit. SEI Investments (Europe) Ltd ('SIEL') is authorised and regulated by the Financial Conduct Authority (FRN 191713).
Apr 18, 2024
Full time
SEI's Fiduciary Management team is seeking to hire a Director in the Client Strategy Team. The key objectives of this role are to lead on all aspects of SEI service delivery to clients as primary contact and client advocate within SEI; to provide timely and relevant advice to SEI's clients, a cornerstone of SEI's Fiduciary Management proposition; to help grow SEI's Fiduciary Management business through effective client and prospect relationship management. What you will do: You will provide advice to support institutional clients, including but not limited to defined benefit pension scheme trustees in establishing their fundamental investment beliefs Ensure the establishment and ongoing maintenance of appropriate documentation such as the Fiduciary Management Agreement (FMA) and internal Investment Governance Document (IGD) to fit clients' governance requirements and enable SEI to fulfil its duties Support and assist the sales process by providing input into RFPs, contribute to development of presentation materials and present in person to trustee board/CEO/CFO level Advise SEI clients on investment strategy taking into account factors such as risk tolerance, funding policy, investor sophistication, client constraints and nature and term of the liabilities. Deliver recommendations to clients in relation to: Setting of risk budget Spending the risk budget through establishing an appropriate long term investment strategy A 'Journey Plan' framework to support agreed investment objectives; Liability hedging Advise on and maintain the SIP accordingly as required either as a result of regulatory changes or changes to the investment strategy Report back on client's success in achieving investment objectives on a regular basis. This includes; Assessing the performance of the strategy and structure decisions Assessing performance against a liability or goals-based measure Discussing positioning and contribution to performance of the investment decisions taken by SEI Work collaboratively with colleagues internally and with clients as appropriate to deliver emerging investment opportunities Represent SEI through participation in roundtable events, seminars, conferences, media interviews and develop thought leadership in areas of strategic interest to Institutional investors Interact positively with other areas of Asset Management and the wider business to enable client feedback and needs to be known and addressed All SIEL employees are responsible for the identification, assessment and control of risks and risk events. Employees will maintain a good understanding of applicable policies, procedures, risk appetites and tolerance relevant to their function and or business unit, and are expected to consider current and potential risks when making or informing business decisions. Employees are responsible for the accurate and timely escalation and recording of incidents associated to relevant risks. In addition, employees are responsible for completing all required Risk Management training. What we need from you: Experience within the financial services industry (fiduciary management, investment consulting, fund management, investment banking or asset management) Strong technical knowledge of pension finance and investments Substantial pension scheme investment strategy experience Deep investment knowledge across multiple asset markets Excellent presentation and client influencing skills Regulatory Requirements: SMCR Category This role is identified as a Certified role and is therefore subject to the relevant Senior Manager and Certification Regime Rules set by the FCA. Qualifications required under MiFID II It is essential that you hold or are working towards one of the below qualifications. If not, it is essential that you are willing to undertake and complete one of these qualifications: FIA (Fellow of the Faculty & Institute of Actuaries) AIA FIA (Associate of the Faculty & Institute of Actuaries) CFA (Chartered Financial Analyst) Level 4 Investment Management Certificate Unit 1 Investment Environment What we would like from you: Excellent communication and technical skills, thinking outside the box to find solutions for the client Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information SEI's competitive advantage: To help you stay energised, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, strong pension plan, tuition reimbursement, hybrid working environment, and a work-life balance that enables you to relax, recharge and be there for the people you care about. We are a technology and asset management company delivering on our promise of building brave futures ( SM) -for our clients, our communities, and ourselves. Come build your brave future at SEI. SEI is an Equal Opportunity Employer and so much more After over 50 years, SEI remains a leading global provider of investment management, investment processing and investment operations solutions. Reflecting our experience within financial services and financial technology our UK office is based between the City of London and the growing technology hub of Shoreditch. The open plan nature of our office space, flowing lines and numerous art installations are designed to encourage innovation and creativity in our workforce. We recognise that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits, which include private medical care for you and your family, access to GPs online for appointments, enhanced family leave, volunteer days, access to thriving employee networks and not forgetting free fruit. SEI Investments (Europe) Ltd ('SIEL') is authorised and regulated by the Financial Conduct Authority (FRN 191713).
Worked in a large financial services organization with a good understanding of current regulations impacting financial services. Product Management with IT Service Continuity/ITDR experience Understanding of IT Service Continuity tools such as Service Now Service Continuity and Fusion RM ITDR (or similar) 5+ years IT Service Continuity Management Understanding of Operational Resilience preferred but not essential. Proven experience (5+ years) working as a Business Analyst, ITDR Consultant, or in a similar role. Strong understanding of ITDR principles, methodologies, and frameworks (eg, ISO 22301, NIST SP 800-34, ITIL). Experience in developing and implementing ITDR policies, procedures, and plans. Proficiency in conducting risk assessments, impact analyses, and business process analyses. Excellent analytical, problem-solving, and decision-making skills. Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization. Conduct comprehensive analysis of business processes, systems, and infrastructure to identify ITDR requirements and risks. Collaborate with stakeholders to gather and document business requirements and ITDR needs. Develop and maintain ITDR policies, procedures, and plans in alignment with industry best practices and regulatory requirements. Define ITDR strategies, including disaster response, recovery, and restoration procedures, to minimize downtime and data loss. Design and implement ITDR testing and exercise programs to evaluate the effectiveness of ITDR plans and identify areas for improvement. Provide guidance and support to IT teams and business units in implementing ITDR measures, including data backup, replication, and recovery solutions. Conduct regular risk assessments and impact analyses to identify potential threats to business operations and IT systems. Collaborate with cross-functional teams to ensure ITDR plans are integrated into business continuity plans and overall risk management strategies. Stay informed about emerging ITDR technologies, trends, and best practices to continuously enhance ITDR capabilities. Prepare and present reports, dashboards, and recommendations to senior management and stakeholders on ITDR readiness, performance, and compliance.
Apr 17, 2024
Full time
Worked in a large financial services organization with a good understanding of current regulations impacting financial services. Product Management with IT Service Continuity/ITDR experience Understanding of IT Service Continuity tools such as Service Now Service Continuity and Fusion RM ITDR (or similar) 5+ years IT Service Continuity Management Understanding of Operational Resilience preferred but not essential. Proven experience (5+ years) working as a Business Analyst, ITDR Consultant, or in a similar role. Strong understanding of ITDR principles, methodologies, and frameworks (eg, ISO 22301, NIST SP 800-34, ITIL). Experience in developing and implementing ITDR policies, procedures, and plans. Proficiency in conducting risk assessments, impact analyses, and business process analyses. Excellent analytical, problem-solving, and decision-making skills. Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization. Conduct comprehensive analysis of business processes, systems, and infrastructure to identify ITDR requirements and risks. Collaborate with stakeholders to gather and document business requirements and ITDR needs. Develop and maintain ITDR policies, procedures, and plans in alignment with industry best practices and regulatory requirements. Define ITDR strategies, including disaster response, recovery, and restoration procedures, to minimize downtime and data loss. Design and implement ITDR testing and exercise programs to evaluate the effectiveness of ITDR plans and identify areas for improvement. Provide guidance and support to IT teams and business units in implementing ITDR measures, including data backup, replication, and recovery solutions. Conduct regular risk assessments and impact analyses to identify potential threats to business operations and IT systems. Collaborate with cross-functional teams to ensure ITDR plans are integrated into business continuity plans and overall risk management strategies. Stay informed about emerging ITDR technologies, trends, and best practices to continuously enhance ITDR capabilities. Prepare and present reports, dashboards, and recommendations to senior management and stakeholders on ITDR readiness, performance, and compliance.
Business Analyst Responsibilities The role of the Business Analysis Function is to ensure that all projects have clear business requirements that can be tracked through the life cycle of a project and used during testing to assure a successful business outcome. As a Business Analyst, you will be assigned to projects and programmes across our transformation plan and lead on eliciting and documenting the business requirements. You will document the "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability. You will ensure that these requirements are well understood by technical delivery partners and keep the business requirements document updated as the project progresses through to delivery. As part of the Business Analysis Function, you will also play an active role in building and evolving a common approach to requirements elicitation and tracking and support the efforts to embed this way of working with all delivery partners and assure it on an ongoing basis. What skills, qualifications and qualities do I need to be successful? A minimum of five years' experience in a Business Analyst role with proven experience of business analysis on transformational projects and programmes in complex and highly regulated business environment. Experience of working with stakeholders at all levels of the business. Experience of leading key business analysis activities including the definition of business problems, business objectives and scope, As-Is and To-Be process mapping. Experience of capturing business requirements using best practice approaches. Requirements engineering including data, processes, rules, reporting requirements and their acceptance criteria and business systems requirements, including functional and non-functional, and their acceptance criteria. Experience of multi-year transformational programmes in business areas including Customers Journeys and Experience, Product Catalogue, Product Ordering, Order Management, Customer Communications, Business Performance Reporting, Back Office Financial Operations, Business Data Analysis for Business Intelligence Reporting. Experience in being a change agent and continuous improvement of approaches for Business Analysis and Requirements Engineering. Bachelor's Degree , BCS ISEB Business Analysis certification, IIBA CBAP or equivalent . Competent in the use of industry-strength best practice in business analysis tools and techniques including BPMN, UML, Entity Relationship Modelling, Business Rules Modelling, Requirements Management Matrix, Product Backlog for all deliverables. Experience of the development of cost and benefits analysis and options analysis for business cases. Experience managing third party business analysts to deliver to internal standards (desirable). Experience mentoring junior business analysts (desirable). Experience fulfilling a business analyst role in a supply chain or healthcare environment (desirable). Exposure to DSDM or Scrum projects, APMP or MSP (desirable). If you are looking for an exciting opportunity within the public sector, we want to hear from you. Apply now to join our client's team as a Business Analyst.
Apr 17, 2024
Full time
Business Analyst Responsibilities The role of the Business Analysis Function is to ensure that all projects have clear business requirements that can be tracked through the life cycle of a project and used during testing to assure a successful business outcome. As a Business Analyst, you will be assigned to projects and programmes across our transformation plan and lead on eliciting and documenting the business requirements. You will document the "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability. You will ensure that these requirements are well understood by technical delivery partners and keep the business requirements document updated as the project progresses through to delivery. As part of the Business Analysis Function, you will also play an active role in building and evolving a common approach to requirements elicitation and tracking and support the efforts to embed this way of working with all delivery partners and assure it on an ongoing basis. What skills, qualifications and qualities do I need to be successful? A minimum of five years' experience in a Business Analyst role with proven experience of business analysis on transformational projects and programmes in complex and highly regulated business environment. Experience of working with stakeholders at all levels of the business. Experience of leading key business analysis activities including the definition of business problems, business objectives and scope, As-Is and To-Be process mapping. Experience of capturing business requirements using best practice approaches. Requirements engineering including data, processes, rules, reporting requirements and their acceptance criteria and business systems requirements, including functional and non-functional, and their acceptance criteria. Experience of multi-year transformational programmes in business areas including Customers Journeys and Experience, Product Catalogue, Product Ordering, Order Management, Customer Communications, Business Performance Reporting, Back Office Financial Operations, Business Data Analysis for Business Intelligence Reporting. Experience in being a change agent and continuous improvement of approaches for Business Analysis and Requirements Engineering. Bachelor's Degree , BCS ISEB Business Analysis certification, IIBA CBAP or equivalent . Competent in the use of industry-strength best practice in business analysis tools and techniques including BPMN, UML, Entity Relationship Modelling, Business Rules Modelling, Requirements Management Matrix, Product Backlog for all deliverables. Experience of the development of cost and benefits analysis and options analysis for business cases. Experience managing third party business analysts to deliver to internal standards (desirable). Experience mentoring junior business analysts (desirable). Experience fulfilling a business analyst role in a supply chain or healthcare environment (desirable). Exposure to DSDM or Scrum projects, APMP or MSP (desirable). If you are looking for an exciting opportunity within the public sector, we want to hear from you. Apply now to join our client's team as a Business Analyst.
LA International Computer Consultants Ltd
Hereford, Herefordshire
DV Cleared Onsite in Hereford Duration: 6 months initially Market Rates via Umbrella Role Description: Cyber Defence Engineer will join a growing security team responsible for the testing, implementation, deployment, maintenance, configuration and troubleshooting of the SOC's technology stack (hardware and software). The engineer will also assist with the continued development and maintenance of data pipelines and signature updates and the professional development of the system engineering team. Tasks: * Perform system administration on specific cyber defence applications and systems to include installation, configuration, maintenance, troubleshooting, backup and restoration. * Manage system/server resources including performance, capacity, availability, serviceability, and recoverability. * Diagnose and resolve customer reported system incidents, problems, and events to ensure continuing operability. * Coordinate with SOC and CTI Analysts to assist in the development of signatures which can be implemented on cyber defence network tools in response to new or observed threats within the network environment or enclave. * Manage the compilation, cataloguing, distribution, and retrieval of data from a range of enterprise networks and data sources. * Implement data management standards, requirements, and specifications. * Develop data standards, policies, and procedures. * Analyse data sources to provide actionable recommendations and facilitate data-gathering methods. * To share knowledge, skills and experience, create and improve documentation, and train new members of the data engineering team. Knowledge: * Knowledge of big data technologies and ecosystems (eg, NiFi). * Knowledge of current market and emerging leaders in data analytical and SIEM platforms. * Knowledge of network security implementations (eg, host-based IDS, IPS), including their function and placement in a network. * Knowledge of intrusion detection systems and signature development. * Knowledge of Front End collection systems, including network traffic collection, filtering, and selection. * Knowledge of system administration concepts for operating systems such as but not limited to Unix/Linux, IOS, Android, and Windows operating systems. * Knowledge of cyber defence and information security policies, procedures and regulations. * Knowledge of network security architecture concepts including topology, protocols, components and principles. Skills/Experience: * Previous experience of Enterprise ICS/network architectures and technologies. * Working with frameworks and technologies that support data-intensive distributed applications. * Experience maintaining and administrating data analytical and SIEM platforms. * Experience using host and network-based IDS/IPS. Experience using packet capture solutions. * Skill in developing and deploying signatures. * Skill to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation). * Ability to provide technical and service leadership to junior SOC Engineers (mentor/coach). Desirable Qualifications/Certifications * Red Hat System Administration I & II (RH124/RH134). * Baseline Cyber Courses eg Cyber Foundation Pathway, SANS SEC 301 Intro to Information Security, SANS 401 Security Essentials Bootcamp. * Certified engineer in a market leading data analysis/SIEM platform. * SANS SEC501 Advanced Security Essentials Enterprise Defender. * SANS SEC 511 Continuous Monitoring & Security Operations. * SANS SEC555: SIEM with Tactical Analytics Available locations: -Hereford -Northallerton -Corsham -Portsmouth Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Apr 17, 2024
Contractor
DV Cleared Onsite in Hereford Duration: 6 months initially Market Rates via Umbrella Role Description: Cyber Defence Engineer will join a growing security team responsible for the testing, implementation, deployment, maintenance, configuration and troubleshooting of the SOC's technology stack (hardware and software). The engineer will also assist with the continued development and maintenance of data pipelines and signature updates and the professional development of the system engineering team. Tasks: * Perform system administration on specific cyber defence applications and systems to include installation, configuration, maintenance, troubleshooting, backup and restoration. * Manage system/server resources including performance, capacity, availability, serviceability, and recoverability. * Diagnose and resolve customer reported system incidents, problems, and events to ensure continuing operability. * Coordinate with SOC and CTI Analysts to assist in the development of signatures which can be implemented on cyber defence network tools in response to new or observed threats within the network environment or enclave. * Manage the compilation, cataloguing, distribution, and retrieval of data from a range of enterprise networks and data sources. * Implement data management standards, requirements, and specifications. * Develop data standards, policies, and procedures. * Analyse data sources to provide actionable recommendations and facilitate data-gathering methods. * To share knowledge, skills and experience, create and improve documentation, and train new members of the data engineering team. Knowledge: * Knowledge of big data technologies and ecosystems (eg, NiFi). * Knowledge of current market and emerging leaders in data analytical and SIEM platforms. * Knowledge of network security implementations (eg, host-based IDS, IPS), including their function and placement in a network. * Knowledge of intrusion detection systems and signature development. * Knowledge of Front End collection systems, including network traffic collection, filtering, and selection. * Knowledge of system administration concepts for operating systems such as but not limited to Unix/Linux, IOS, Android, and Windows operating systems. * Knowledge of cyber defence and information security policies, procedures and regulations. * Knowledge of network security architecture concepts including topology, protocols, components and principles. Skills/Experience: * Previous experience of Enterprise ICS/network architectures and technologies. * Working with frameworks and technologies that support data-intensive distributed applications. * Experience maintaining and administrating data analytical and SIEM platforms. * Experience using host and network-based IDS/IPS. Experience using packet capture solutions. * Skill in developing and deploying signatures. * Skill to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation). * Ability to provide technical and service leadership to junior SOC Engineers (mentor/coach). Desirable Qualifications/Certifications * Red Hat System Administration I & II (RH124/RH134). * Baseline Cyber Courses eg Cyber Foundation Pathway, SANS SEC 301 Intro to Information Security, SANS 401 Security Essentials Bootcamp. * Certified engineer in a market leading data analysis/SIEM platform. * SANS SEC501 Advanced Security Essentials Enterprise Defender. * SANS SEC 511 Continuous Monitoring & Security Operations. * SANS SEC555: SIEM with Tactical Analytics Available locations: -Hereford -Northallerton -Corsham -Portsmouth Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
I am working with one of my favourite clients to recruit a Service Desk Manager to lead an expanding team of Service Desk Analysts within their UK Top 100 Professional Services firm. This position is based at my client's Bath office, offering a competitive salary of up to £45,000 plus a comprehensive benefits package. Our client places great emphasis on workplace culture, so the ideal candidate will be experienced in a Service Desk Manager or leadership role, preferably within a legal or professional services environment, and will also embody a friendly and approachable attitude to align with their team ethos. The ideal candidate will have the following skills and experience: Robust understanding of IT service management frameworks and hands-on experience implementing ITIL best practices. Exceptional communication and interpersonal abilities, capable of engaging effectively with stakeholders across all levels. Demonstrated proficiency in team leadership and motivation, with a focus on driving performance and fostering a collaborative atmosphere. Previous experience overseeing service desk operations, including incident management, problem resolution, and service request fulfilment. ITIL certification and familiarity with legal industry-specific technologies (eg, document management systems) are highly advantageous. Responsibilities: Lead and supervise the Service Desk team, ensuring prompt resolution of IT issues and smooth day-to-day operations. Oversee the implementation and adherence to ITIL best practices, ensuring service delivery conforms to industry standards. Develop and uphold IT service policies, procedures, and documentation to facilitate efficient operations and regulatory compliance. Provide strategic guidance on IT service management, resource allocation, and technology investments. Cultivate a culture of continuous learning and development within the Service Desk team, promoting professional growth and knowledge sharing. If you believe you're the right fit for this role and are seeking your next career opportunity, I'd love to hear from you. Our client actively encourages employee development and will support your long-term aspirations, making this an excellent opportunity for those looking to advance their IT career.
Apr 17, 2024
Full time
I am working with one of my favourite clients to recruit a Service Desk Manager to lead an expanding team of Service Desk Analysts within their UK Top 100 Professional Services firm. This position is based at my client's Bath office, offering a competitive salary of up to £45,000 plus a comprehensive benefits package. Our client places great emphasis on workplace culture, so the ideal candidate will be experienced in a Service Desk Manager or leadership role, preferably within a legal or professional services environment, and will also embody a friendly and approachable attitude to align with their team ethos. The ideal candidate will have the following skills and experience: Robust understanding of IT service management frameworks and hands-on experience implementing ITIL best practices. Exceptional communication and interpersonal abilities, capable of engaging effectively with stakeholders across all levels. Demonstrated proficiency in team leadership and motivation, with a focus on driving performance and fostering a collaborative atmosphere. Previous experience overseeing service desk operations, including incident management, problem resolution, and service request fulfilment. ITIL certification and familiarity with legal industry-specific technologies (eg, document management systems) are highly advantageous. Responsibilities: Lead and supervise the Service Desk team, ensuring prompt resolution of IT issues and smooth day-to-day operations. Oversee the implementation and adherence to ITIL best practices, ensuring service delivery conforms to industry standards. Develop and uphold IT service policies, procedures, and documentation to facilitate efficient operations and regulatory compliance. Provide strategic guidance on IT service management, resource allocation, and technology investments. Cultivate a culture of continuous learning and development within the Service Desk team, promoting professional growth and knowledge sharing. If you believe you're the right fit for this role and are seeking your next career opportunity, I'd love to hear from you. Our client actively encourages employee development and will support your long-term aspirations, making this an excellent opportunity for those looking to advance their IT career.
Service Desk Analyst Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable service desk analyst to assess and optimise the performance of our end-user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise results in enhanced end-user support and system performance. YOUR ROLE AND RESPONSIBILITIES : The Service Desk Analyst will be responsible and have: - Testing and analysing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimise IT performance and to prevent future problems. Keeping informed of advancements in IT. The ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers Able to work as part of a team. ITIL3/4 Foundation Level minimum Candidate Requirements: A knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first-time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
Apr 17, 2024
Full time
Service Desk Analyst Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable service desk analyst to assess and optimise the performance of our end-user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise results in enhanced end-user support and system performance. YOUR ROLE AND RESPONSIBILITIES : The Service Desk Analyst will be responsible and have: - Testing and analysing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimise IT performance and to prevent future problems. Keeping informed of advancements in IT. The ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers Able to work as part of a team. ITIL3/4 Foundation Level minimum Candidate Requirements: A knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first-time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
Planning Analytics Analyst - FP&A, Finance - Hybrid - Permanent Up to £60,000 base salary Based in Manchester A Renowned Lloyd's Market Syndicate is looking for a Planning Analytics (PA) Analyst to join their team on a permanent basis to assist the Finance Planning & Analytics (FP&A) department with planning analytical model work that support their day-to-day operations. In the role, you will work to support Planning Analytics (PA) through business-as-usual, project-work, reporting and user support. You will identify opportunities for process improvement and performance tuning while working with stakeholders inside and outside the business. The ideal candidate will have: Experience with PA model design best practice. Experience in Turbo Integrator process and Cube Rules. Built workflows in Planning Analytics Workspace. An Excel, SQL, OLAP and data warehousing skill set. Experience with TM1. A career defining opportunity to join a forward-thinking company within the insurance space. Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.
Apr 16, 2024
Full time
Planning Analytics Analyst - FP&A, Finance - Hybrid - Permanent Up to £60,000 base salary Based in Manchester A Renowned Lloyd's Market Syndicate is looking for a Planning Analytics (PA) Analyst to join their team on a permanent basis to assist the Finance Planning & Analytics (FP&A) department with planning analytical model work that support their day-to-day operations. In the role, you will work to support Planning Analytics (PA) through business-as-usual, project-work, reporting and user support. You will identify opportunities for process improvement and performance tuning while working with stakeholders inside and outside the business. The ideal candidate will have: Experience with PA model design best practice. Experience in Turbo Integrator process and Cube Rules. Built workflows in Planning Analytics Workspace. An Excel, SQL, OLAP and data warehousing skill set. Experience with TM1. A career defining opportunity to join a forward-thinking company within the insurance space. Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia. Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace. What you will be a part of Our Training and Simulation unit provides simulated training solutions to customers around the world. Our UK operation provides simulation support to enable realistic exercises in both open and urban terrain, from individual and combined arms at platoon level, to joint operations at brigade combat team level. As a total training provider, it is our objective to improve training performance and increase equipment availability. The DFWES contract which Saab has held with the British Army in one form or another since 1994 is an integral part of collective and individual training. Supporting up to 200 exercises a year the Ops Team is responsible for the planning and delivery of Field Team and equipment support to all of them. Job Purpose: To coordinate delivery of the DFWES contract. Manage support to deployable exercises, other DFWES commitments and manage manpower resources. Roles and responsibilities: Operational delivery Liaise with the customer to coordinate DFWES exercise bookings. Advise on equipment, manpower and manpower availability. Monitor usage of manpower and equipment. Manage all Field Team resources. Provide direction and taskings for the Field Teams. Manage relationships with British Army training establishments to ensure successful delivery of all DFWES supported training. Liaise and coordinate with the Saab Support Managers to ensure smooth and efficient exercise support. Maintain DFWES Field Team Working Instructions and ensure Field Team adherence. Deploy and act as an Analyst in a Field Team as required. Maintain a thorough understanding of British Army TTPs to Training Level FOXTROT. Support Capability Exploitation activity as required. Support marketing activity including demos, and presentations as required. Manage continual improvement and learning from experience Commercial/Financial Monitor monthly contractor invoices for accuracy against planned commitments. Produce Operational Requirement documents to support pricing for extra contractual exercises. Attend DFWES progress meeting and report on trends. Identify opportunities for organic growth and new sales. Qualifications Extensive Combat Arm experience. Currency in British Army TTPs to Training Level FOXTROT. Proficient in Microsoft Office. Driving Licence (B+E)
Apr 16, 2024
Full time
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia. Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace. What you will be a part of Our Training and Simulation unit provides simulated training solutions to customers around the world. Our UK operation provides simulation support to enable realistic exercises in both open and urban terrain, from individual and combined arms at platoon level, to joint operations at brigade combat team level. As a total training provider, it is our objective to improve training performance and increase equipment availability. The DFWES contract which Saab has held with the British Army in one form or another since 1994 is an integral part of collective and individual training. Supporting up to 200 exercises a year the Ops Team is responsible for the planning and delivery of Field Team and equipment support to all of them. Job Purpose: To coordinate delivery of the DFWES contract. Manage support to deployable exercises, other DFWES commitments and manage manpower resources. Roles and responsibilities: Operational delivery Liaise with the customer to coordinate DFWES exercise bookings. Advise on equipment, manpower and manpower availability. Monitor usage of manpower and equipment. Manage all Field Team resources. Provide direction and taskings for the Field Teams. Manage relationships with British Army training establishments to ensure successful delivery of all DFWES supported training. Liaise and coordinate with the Saab Support Managers to ensure smooth and efficient exercise support. Maintain DFWES Field Team Working Instructions and ensure Field Team adherence. Deploy and act as an Analyst in a Field Team as required. Maintain a thorough understanding of British Army TTPs to Training Level FOXTROT. Support Capability Exploitation activity as required. Support marketing activity including demos, and presentations as required. Manage continual improvement and learning from experience Commercial/Financial Monitor monthly contractor invoices for accuracy against planned commitments. Produce Operational Requirement documents to support pricing for extra contractual exercises. Attend DFWES progress meeting and report on trends. Identify opportunities for organic growth and new sales. Qualifications Extensive Combat Arm experience. Currency in British Army TTPs to Training Level FOXTROT. Proficient in Microsoft Office. Driving Licence (B+E)
Career Level: 07 Specialist Posting Date: 5 Apr 2024 Are you looking for your next exciting Senior Power Platform Developer role, working with a fast growing tech/software company and working within a dynamic team? ClearCourse are searching for a Senior Power Platform Developer who will work within a fast paced delivery team that will be made up of a mixture of developers, Solution Architects, QA Engineers, Business Analysts, Functional Consultants and Scrum Masters with a client facing Project Manager. Why work for us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships What will this role consist of? The Senior Power Platform Developer role is responsible for the delivery for all assigned user stories from estimation through code, bug fixing and documentation while achieving Target Velocity for the Sprint and or other measure of throughput as per the project methodology. This role has a strong delivery component and is responsible for delivery of software in agile Sprints. The Senior Power Platform Developer should take ownership of their User Stories as well as perform code reviews for others, taking care to think about performance, security and maintainability. Desirable experience/charactersitics : 5+ years of experience in software development Strong knowledge of the Microsoft Power Platform, including PowerApps, Power Automate, React, PCF Controls Experience with Dynamics 365 CE Experience in integrating with Email Marketing solutions Strong understanding of Azure services such as Azure functions, Logic Apps, Azure Service Bus, Azure DevOps, and other Azure services Strong experience with C#, .NET Strong experience in Unit Testing Experience with CI/CD for Power Platform and Azure Services Industry certifications such as Microsoft Certified: Power Platform Developer Associate is a plus Who are ClearCourse? ClearCourse is a disruptive tech company with one mission - to help our customers' businesses become even better As a business, we're growing (900+ employees in 5 years to be exact), currently providing more than 40 software and payments solutions to 20,000+ businesses. With ClearCourse Hubs, in London and Preston, and operations in various locations across the UK and overseas. We look forward to receiving your application. Why ClearCourse? We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business. As a ClearCourse employee, you'll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023. At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know. Across our business, we're investing in our people, expanding our expertise, and developing our vision. Want to get on board? We'd love to speak with you.
Apr 16, 2024
Full time
Career Level: 07 Specialist Posting Date: 5 Apr 2024 Are you looking for your next exciting Senior Power Platform Developer role, working with a fast growing tech/software company and working within a dynamic team? ClearCourse are searching for a Senior Power Platform Developer who will work within a fast paced delivery team that will be made up of a mixture of developers, Solution Architects, QA Engineers, Business Analysts, Functional Consultants and Scrum Masters with a client facing Project Manager. Why work for us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships What will this role consist of? The Senior Power Platform Developer role is responsible for the delivery for all assigned user stories from estimation through code, bug fixing and documentation while achieving Target Velocity for the Sprint and or other measure of throughput as per the project methodology. This role has a strong delivery component and is responsible for delivery of software in agile Sprints. The Senior Power Platform Developer should take ownership of their User Stories as well as perform code reviews for others, taking care to think about performance, security and maintainability. Desirable experience/charactersitics : 5+ years of experience in software development Strong knowledge of the Microsoft Power Platform, including PowerApps, Power Automate, React, PCF Controls Experience with Dynamics 365 CE Experience in integrating with Email Marketing solutions Strong understanding of Azure services such as Azure functions, Logic Apps, Azure Service Bus, Azure DevOps, and other Azure services Strong experience with C#, .NET Strong experience in Unit Testing Experience with CI/CD for Power Platform and Azure Services Industry certifications such as Microsoft Certified: Power Platform Developer Associate is a plus Who are ClearCourse? ClearCourse is a disruptive tech company with one mission - to help our customers' businesses become even better As a business, we're growing (900+ employees in 5 years to be exact), currently providing more than 40 software and payments solutions to 20,000+ businesses. With ClearCourse Hubs, in London and Preston, and operations in various locations across the UK and overseas. We look forward to receiving your application. Why ClearCourse? We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business. As a ClearCourse employee, you'll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023. At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know. Across our business, we're investing in our people, expanding our expertise, and developing our vision. Want to get on board? We'd love to speak with you.
Director of IT Opportunity for a Director of IT to join our clients leading non-profit organisation based in Birmingham. Salary up to £62,000 + additional benefits, including 28 days holiday + 8 bank holidays. Apply online or contact Declan Jones via / WHO WE ARE: We support young people across the West Midlands who are suffering with homelessness or are at risk of becoming homeless. OUR BENEFITS Technology Scheme Vouchers 28 days annual leave (+8 statutory bank holidays) Childcare Cycle to work and life assurance schemes. Intensive PIE - Psychologically Informed Environment training Shopping, leisure, and day out discounts WHAT WILL YOU BE DOING? Oversee the management of the IT department and the Performance Hub team. Develop and execute strategies for IT and Cybersecurity. Manage data collection systems, analysis, and reporting. Ensure alignment with organisational objectives and achievement of key performance indicators. Continuously evaluate and enhance services. Provide necessary IT and data support for operational functions. Identify and mitigate risks within your area of responsibility. Collaborate with other Directors to support Youth Services Managers and meet organisational objectives. Prepare comprehensive reports for Board, Committees, SLT, and YSMs. Work closely with the Finance Director to develop and monitor departmental budgets. Contribute to business planning and goal setting efforts. Optimise resource allocation within a Psychologically Informed Environment. Supervise a team of performance analysts. Develop and implement policies and strategies for organisational performance management. Implement monitoring systems for performance indicators. Analyse data to identify opportunities for improvement and propose actionable insights. Advise senior management on performance-related issues. Provide data-driven support to enhance performance across the organisation. Cultivate a culture of performance management at all levels. Deliver training sessions to managers and staff on performance improvement practices. Effectively communicate performance-related matters to all staff. Represent the organization in various meetings and events. Manage departmental budgets and expenses in line with approved allocations. Prepare and present reports to Board and Sub-Committees. Stay informed about developments in relevant areas. Coordinate the dissemination of performance indicator information to partners and funders. Assist in obtaining and maintaining external quality certifications. Provide data for the organisation's EDI Strategy objectives. Foster collaborative relationships with Finance and other key departments. Enhance performance reporting processes to reflect organisational evolution and technological advancements. Utilise external data and trends to inform decision-making processes. DIRECTOR OF IT - ESSENTIAL SKILLS Proficient in IT management and data analysis. Advanced skills in MS Power BI. Experience in developing reporting structures and conducting data analysis. Strong understanding of value creation and cybersecurity principles. Demonstrated leadership abilities. Experience managing budgets and operations in resource-constrained environments. Track record of providing strategic guidance at a leadership level. Experience in staff management and performance supervision. Proven success in optimising resources and promoting best practices. Ability to effectively communicate complex data through reports and presentations. Experience in building and maintaining relationships with external stakeholders. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key Skills: Power BI, Planning, Budgeting, Team leadership, Data Capture and Analysis , Value creation, Cyber Security
Apr 16, 2024
Full time
Director of IT Opportunity for a Director of IT to join our clients leading non-profit organisation based in Birmingham. Salary up to £62,000 + additional benefits, including 28 days holiday + 8 bank holidays. Apply online or contact Declan Jones via / WHO WE ARE: We support young people across the West Midlands who are suffering with homelessness or are at risk of becoming homeless. OUR BENEFITS Technology Scheme Vouchers 28 days annual leave (+8 statutory bank holidays) Childcare Cycle to work and life assurance schemes. Intensive PIE - Psychologically Informed Environment training Shopping, leisure, and day out discounts WHAT WILL YOU BE DOING? Oversee the management of the IT department and the Performance Hub team. Develop and execute strategies for IT and Cybersecurity. Manage data collection systems, analysis, and reporting. Ensure alignment with organisational objectives and achievement of key performance indicators. Continuously evaluate and enhance services. Provide necessary IT and data support for operational functions. Identify and mitigate risks within your area of responsibility. Collaborate with other Directors to support Youth Services Managers and meet organisational objectives. Prepare comprehensive reports for Board, Committees, SLT, and YSMs. Work closely with the Finance Director to develop and monitor departmental budgets. Contribute to business planning and goal setting efforts. Optimise resource allocation within a Psychologically Informed Environment. Supervise a team of performance analysts. Develop and implement policies and strategies for organisational performance management. Implement monitoring systems for performance indicators. Analyse data to identify opportunities for improvement and propose actionable insights. Advise senior management on performance-related issues. Provide data-driven support to enhance performance across the organisation. Cultivate a culture of performance management at all levels. Deliver training sessions to managers and staff on performance improvement practices. Effectively communicate performance-related matters to all staff. Represent the organization in various meetings and events. Manage departmental budgets and expenses in line with approved allocations. Prepare and present reports to Board and Sub-Committees. Stay informed about developments in relevant areas. Coordinate the dissemination of performance indicator information to partners and funders. Assist in obtaining and maintaining external quality certifications. Provide data for the organisation's EDI Strategy objectives. Foster collaborative relationships with Finance and other key departments. Enhance performance reporting processes to reflect organisational evolution and technological advancements. Utilise external data and trends to inform decision-making processes. DIRECTOR OF IT - ESSENTIAL SKILLS Proficient in IT management and data analysis. Advanced skills in MS Power BI. Experience in developing reporting structures and conducting data analysis. Strong understanding of value creation and cybersecurity principles. Demonstrated leadership abilities. Experience managing budgets and operations in resource-constrained environments. Track record of providing strategic guidance at a leadership level. Experience in staff management and performance supervision. Proven success in optimising resources and promoting best practices. Ability to effectively communicate complex data through reports and presentations. Experience in building and maintaining relationships with external stakeholders. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key Skills: Power BI, Planning, Budgeting, Team leadership, Data Capture and Analysis , Value creation, Cyber Security
Job Description Data Insight Coordinator - Sales Operations Ashford/Tamworth/Deeside - Hybrid Competitive salary, & Excellent Company Benefits Mon - Fri, 39 hours between 0730 - 1800hrs. The role: We have an exciting opportunity for a Data Analyst to join our Commercial Operations Team focussing on Sales Operations, to interpret data, develop reports, and provide insights for use by Sales Management, Commercial Leadership, Finance and the Sales Operations team in line with agreed initiatives, with a focus on sales performance output measures. You'll be the point of contact in supporting the sales performance of our teams by covering pipeline management, sales activity, lead management, data management, headcount planning and tracking, sales forecasting and territory management. There will be a number of Daily, Weekly and Monthly Reports to produce and add analysis/insight to, as well as direct involvement in the design, planning and implementation of new reports and new tools to collect required data and the continuous improvement of existing processes. What we are looking for; Prior experience of being able to provide data insights Excel proficiency and use of Power Query Experience of CRM systems such as salesforce would be great If you come from a sales background, that would also be desirable Able to work to a deadline and flexible in approach to new requests Able to establish good relationships with stakeholders and internal customers Self-motivated and able to learn quickly and apply new tools creatively Analytical and problem-solving skills What you'll get: A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more . There's a lot on offer, so what are you waiting for? Bring your whole self to work. At Brakes we're passionate about creating an inclusive workplace that celebrates and values diversity. We don't want you to 'fit' our culture, we want you to help define it. All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
Apr 15, 2024
Full time
Job Description Data Insight Coordinator - Sales Operations Ashford/Tamworth/Deeside - Hybrid Competitive salary, & Excellent Company Benefits Mon - Fri, 39 hours between 0730 - 1800hrs. The role: We have an exciting opportunity for a Data Analyst to join our Commercial Operations Team focussing on Sales Operations, to interpret data, develop reports, and provide insights for use by Sales Management, Commercial Leadership, Finance and the Sales Operations team in line with agreed initiatives, with a focus on sales performance output measures. You'll be the point of contact in supporting the sales performance of our teams by covering pipeline management, sales activity, lead management, data management, headcount planning and tracking, sales forecasting and territory management. There will be a number of Daily, Weekly and Monthly Reports to produce and add analysis/insight to, as well as direct involvement in the design, planning and implementation of new reports and new tools to collect required data and the continuous improvement of existing processes. What we are looking for; Prior experience of being able to provide data insights Excel proficiency and use of Power Query Experience of CRM systems such as salesforce would be great If you come from a sales background, that would also be desirable Able to work to a deadline and flexible in approach to new requests Able to establish good relationships with stakeholders and internal customers Self-motivated and able to learn quickly and apply new tools creatively Analytical and problem-solving skills What you'll get: A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more . There's a lot on offer, so what are you waiting for? Bring your whole self to work. At Brakes we're passionate about creating an inclusive workplace that celebrates and values diversity. We don't want you to 'fit' our culture, we want you to help define it. All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.