Right Talent
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
Payroll Opportunities - Entry Level Real Living Wage plus bonus Grimsby, UK Permanent, Full Time Are you looking to kickstart a career in Finance? We have some exciting opportunities for Client Payroll Administrators to join our team in Grimsby. These full-time positions offer the chance to work alongside experienced Payroll Managers and Team Leaders, providing essential support in a fast-paced environment. Our Client Payroll Administrators take on key administrative responsibilities, ensuring the smooth functioning of our payroll operations. Your role will involve handling various administrative tasks, allowing our Payroll Managers to focus on delivering excellent service to our clients. These positions are ideal for recent graduates, career switchers, apprentices, or school leavers eager to gain valuable experience in the field, so don't miss out on this opportunity to grow and develop your skills! Join us! If you're ready to take the next step in your career, mark your calendars for our onsite assessment date on 9 April 2024. Join us and become an integral part of our team dedicated to providing top-class payroll services to our clients. Apply now and grab this fantastic opportunity! What will you be doing? As a Client Payroll Administrator in this team, your role will involve: Ensuring the accurate processing of client payrolls Managing and organising client documentation efficiently Updating documentation for newly onboarded clients promptly Maintaining various monthly spreadsheets to track payroll data accurately Handling incoming phone calls and directing them appropriately Verifying BACS and HMRC transmissions for accuracy and timeliness Conducting data entry checks against audit logs to uphold data integrity Managing customer schedules using scheduling software proficiently Assisting with the filing and organisation of client data systematically Archiving client data at the end of each fiscal year securely Overseeing the distribution of P60s to clients at year-end Providing general support to Team Leaders and Payroll Managers as required. What are we looking for? You will have: Proficiency in Microsoft Office suite The ability to prioritise client and customer satisfaction A commitment to continuous improvement The ability to innovate and have creative problem-solving skills Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore, we recommend you apply as soon as possible.
Apr 18, 2024
Full time
Payroll Opportunities - Entry Level Real Living Wage plus bonus Grimsby, UK Permanent, Full Time Are you looking to kickstart a career in Finance? We have some exciting opportunities for Client Payroll Administrators to join our team in Grimsby. These full-time positions offer the chance to work alongside experienced Payroll Managers and Team Leaders, providing essential support in a fast-paced environment. Our Client Payroll Administrators take on key administrative responsibilities, ensuring the smooth functioning of our payroll operations. Your role will involve handling various administrative tasks, allowing our Payroll Managers to focus on delivering excellent service to our clients. These positions are ideal for recent graduates, career switchers, apprentices, or school leavers eager to gain valuable experience in the field, so don't miss out on this opportunity to grow and develop your skills! Join us! If you're ready to take the next step in your career, mark your calendars for our onsite assessment date on 9 April 2024. Join us and become an integral part of our team dedicated to providing top-class payroll services to our clients. Apply now and grab this fantastic opportunity! What will you be doing? As a Client Payroll Administrator in this team, your role will involve: Ensuring the accurate processing of client payrolls Managing and organising client documentation efficiently Updating documentation for newly onboarded clients promptly Maintaining various monthly spreadsheets to track payroll data accurately Handling incoming phone calls and directing them appropriately Verifying BACS and HMRC transmissions for accuracy and timeliness Conducting data entry checks against audit logs to uphold data integrity Managing customer schedules using scheduling software proficiently Assisting with the filing and organisation of client data systematically Archiving client data at the end of each fiscal year securely Overseeing the distribution of P60s to clients at year-end Providing general support to Team Leaders and Payroll Managers as required. What are we looking for? You will have: Proficiency in Microsoft Office suite The ability to prioritise client and customer satisfaction A commitment to continuous improvement The ability to innovate and have creative problem-solving skills Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore, we recommend you apply as soon as possible.
Senior Product Manager (Telco) Location: London (hybrid) Salary: (phone number removed) per annum (+bens) 83DATA are partnered with a fast growing, AI technology company who work with clients across four different continents. They are currently on a exciting journey to become a highly successful product-led business and are building out there Product teams in the UK. They are seeking a highly experienced Senior Product Manager, to join the CPO and support the business in their growing worldwide Telco domain You will be responsible for driving the success of their products, from conception to launch and beyond. Central to the role is defining what the team builds and why; shaping the strategy and roadmap. Responsibilities: Product Strategy: Develop and communicate a clear product vision and strategy, collaborating with the domain teams and Define the product roadmap, goals, and priorities based on market research and business objectives Lead discovery and prototyping of new products and features Market Research: Conduct market analysis, competitive research, and customer feedback to identify opportunities and threats Stay updated on industry trends and emerging technologies Product Development: Collaborate with design, engineering, science and other teams to define product requirements and specifications Manage the product development process from ideation through to release Stakeholder Communication: Effectively communicate the product vision, progress, and roadmap to cross-functional teams, executives, and stakeholders Product Lifecycle Management: Monitor product performance and key metrics Make data-driven decisions to optimize and enhance the product throughout its lifecycle Develop and execute end-of-life and sunset strategies when necessary Product Marketing: Work closely with the marketing team to create go-to-market plans, product positioning, and marketing collateral Support sales and customer support teams with product knowledge and training Risk Management: Identify potential risks and challenges related to product development and take proactive Be a leader within the product community, coaching more junior colleagues and line managing as appropriate Requirements: Relevant undergraduate degree Must: Experience working in a Major Telco companies Proven experience as a Senior Product Manager, successfully bringing products to market Product experience with B2B products Excellent communications and stakeholder management Project management skills and ability to lead cross functional teams Familiarity with agile development methodologies and Product management tools
Apr 18, 2024
Full time
Senior Product Manager (Telco) Location: London (hybrid) Salary: (phone number removed) per annum (+bens) 83DATA are partnered with a fast growing, AI technology company who work with clients across four different continents. They are currently on a exciting journey to become a highly successful product-led business and are building out there Product teams in the UK. They are seeking a highly experienced Senior Product Manager, to join the CPO and support the business in their growing worldwide Telco domain You will be responsible for driving the success of their products, from conception to launch and beyond. Central to the role is defining what the team builds and why; shaping the strategy and roadmap. Responsibilities: Product Strategy: Develop and communicate a clear product vision and strategy, collaborating with the domain teams and Define the product roadmap, goals, and priorities based on market research and business objectives Lead discovery and prototyping of new products and features Market Research: Conduct market analysis, competitive research, and customer feedback to identify opportunities and threats Stay updated on industry trends and emerging technologies Product Development: Collaborate with design, engineering, science and other teams to define product requirements and specifications Manage the product development process from ideation through to release Stakeholder Communication: Effectively communicate the product vision, progress, and roadmap to cross-functional teams, executives, and stakeholders Product Lifecycle Management: Monitor product performance and key metrics Make data-driven decisions to optimize and enhance the product throughout its lifecycle Develop and execute end-of-life and sunset strategies when necessary Product Marketing: Work closely with the marketing team to create go-to-market plans, product positioning, and marketing collateral Support sales and customer support teams with product knowledge and training Risk Management: Identify potential risks and challenges related to product development and take proactive Be a leader within the product community, coaching more junior colleagues and line managing as appropriate Requirements: Relevant undergraduate degree Must: Experience working in a Major Telco companies Proven experience as a Senior Product Manager, successfully bringing products to market Product experience with B2B products Excellent communications and stakeholder management Project management skills and ability to lead cross functional teams Familiarity with agile development methodologies and Product management tools
Exciting Opportunity: Technical Coordinator Are you a seasoned professional with a background in technical coordination and a knack for delivering exceptional customer service? We're looking for a talented Technical Coordinator to join our team in Crewe. If you thrive in a dynamic environment and are passionate about providing top-notch support, we want to hear from you! Role Overview: As a Technica click apply for full job details
Apr 18, 2024
Full time
Exciting Opportunity: Technical Coordinator Are you a seasoned professional with a background in technical coordination and a knack for delivering exceptional customer service? We're looking for a talented Technical Coordinator to join our team in Crewe. If you thrive in a dynamic environment and are passionate about providing top-notch support, we want to hear from you! Role Overview: As a Technica click apply for full job details
Accelerate your career and take advantage of our generous £1200 guaranteed first-quarter bonus. You will also be able to take advantage of our uncapped bonus structure and earn from day 1! To find out more apply today! Company background Superbike Factory was founded in 2010, and today with our market-leading brands of SuperBikeFactory.co.uk, WeWantYourMotorbike, WeBuyAnyBike, and SuperBikeLoans.co.uk, we are the largest retailer of used motorbikes in Europe. With our industry-leading preparation facilities at our operational hubs in Cheshire, Donington Park, and West Yorkshire, we can offer customers a used motorbike with total peace of mind in terms of its quality. This is supported by our Excellent Trustpilot rating. Superbike Factory has grown significantly in recent years, underpinned by significant investment in the business with the development of the largest production facilities in Europe, the opening of our retail site at the iconic Donington Park race circuit, and additional direct-to-consumer showroom facilities around the UK. With over 300 colleagues, we recognise that people are at the heart of what Superbike Factory does, hence we offer industry-leading benefits packages, apprenticeship schemes, and an opportunity to succeed and develop in a fast-moving and fun business. This is an exciting time to join the organisation at the start of a transformational period of growth. You don't have to love motorbikes to work here, although many of our team have turned their passion into their career! The role: Sales Executive Key Responsibilities Providing an exceptional customer experience through all stages of the sales process. Giving customers a warm welcome to the showroom and answering queries. Managing and developing all sales inquiries via telephone (no cold calling). Maximising sales and profitability. Promoting additional products. Reporting sales figures to management. Assisting management in maintaining and developing showroom policies and procedures. Being a proud and passionate ambassador of Superbike Factory. Essential Experience: Working in a busy sales environment. Proven experience working to, and exceeding targets. Telesales/F2F sales. Team working. Desirable Experience: Motorcycle knowledge would be advantageous, whether that be your hobby or career. Experience within a B2C environment. Key Attributes: The ability to build strong working relationships with your customers, Superbike Factory places customer interests at the heart of the business. A passion for delivering outstanding customer service. Sales focused. Drive to achieve your goals and the goals of the business. Benefits • Netflix Membership • The Dining Group Discount Card • Gymflex Benefit • Group Life Assurance 4 x salary • 15% Staff Discount on Accessories • Staff Discounts on SBF Bikes • Salary Sacrifice Pension Scheme • Cycle to Work Scheme • Health Care + Wellbeing Benefits, Bereavement counselling, Critical illness support, Legal support, Cancer Support, Fitness plans and nutrition advice, Physiotherapy +Mental Health Consultation, 24/7 Employee Doctor Help Line We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes - Credit history - Criminal record/DBS check.NB. Employment credit searches will not affect your credit rating. We're an equal-opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status. We would love to respond to every application however due to the volume of applications we receive this isn't always possible. If you have not heard within 2 weeks of applying, please assume on this occasion that your application has not been shortlisted. We may retain your CV to contact you about future employment opportunities at Superbike Factory Ltd.
Apr 18, 2024
Full time
Accelerate your career and take advantage of our generous £1200 guaranteed first-quarter bonus. You will also be able to take advantage of our uncapped bonus structure and earn from day 1! To find out more apply today! Company background Superbike Factory was founded in 2010, and today with our market-leading brands of SuperBikeFactory.co.uk, WeWantYourMotorbike, WeBuyAnyBike, and SuperBikeLoans.co.uk, we are the largest retailer of used motorbikes in Europe. With our industry-leading preparation facilities at our operational hubs in Cheshire, Donington Park, and West Yorkshire, we can offer customers a used motorbike with total peace of mind in terms of its quality. This is supported by our Excellent Trustpilot rating. Superbike Factory has grown significantly in recent years, underpinned by significant investment in the business with the development of the largest production facilities in Europe, the opening of our retail site at the iconic Donington Park race circuit, and additional direct-to-consumer showroom facilities around the UK. With over 300 colleagues, we recognise that people are at the heart of what Superbike Factory does, hence we offer industry-leading benefits packages, apprenticeship schemes, and an opportunity to succeed and develop in a fast-moving and fun business. This is an exciting time to join the organisation at the start of a transformational period of growth. You don't have to love motorbikes to work here, although many of our team have turned their passion into their career! The role: Sales Executive Key Responsibilities Providing an exceptional customer experience through all stages of the sales process. Giving customers a warm welcome to the showroom and answering queries. Managing and developing all sales inquiries via telephone (no cold calling). Maximising sales and profitability. Promoting additional products. Reporting sales figures to management. Assisting management in maintaining and developing showroom policies and procedures. Being a proud and passionate ambassador of Superbike Factory. Essential Experience: Working in a busy sales environment. Proven experience working to, and exceeding targets. Telesales/F2F sales. Team working. Desirable Experience: Motorcycle knowledge would be advantageous, whether that be your hobby or career. Experience within a B2C environment. Key Attributes: The ability to build strong working relationships with your customers, Superbike Factory places customer interests at the heart of the business. A passion for delivering outstanding customer service. Sales focused. Drive to achieve your goals and the goals of the business. Benefits • Netflix Membership • The Dining Group Discount Card • Gymflex Benefit • Group Life Assurance 4 x salary • 15% Staff Discount on Accessories • Staff Discounts on SBF Bikes • Salary Sacrifice Pension Scheme • Cycle to Work Scheme • Health Care + Wellbeing Benefits, Bereavement counselling, Critical illness support, Legal support, Cancer Support, Fitness plans and nutrition advice, Physiotherapy +Mental Health Consultation, 24/7 Employee Doctor Help Line We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes - Credit history - Criminal record/DBS check.NB. Employment credit searches will not affect your credit rating. We're an equal-opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status. We would love to respond to every application however due to the volume of applications we receive this isn't always possible. If you have not heard within 2 weeks of applying, please assume on this occasion that your application has not been shortlisted. We may retain your CV to contact you about future employment opportunities at Superbike Factory Ltd.
Technical Team Lader Salary 36k Shifts 6:30 - 3:30 or 3:30 to 09:30 Location Magna Park, Lutterworth This is a fantastic opportunity to work for a bright, forward-thinking company who is a multinational logistics, supply chain and manufacturing organisation in their busy and fast paced environment as a Technical Team Leader. The role is to lead, manage, coach, motivate and engage a team of people to coordinate activities to achieve a number of technical and business goals through effective process compliance management, continuous improvement, quality and a focus on self and team development. KEY RESPONSIBILITIES Accountable for providing weekly daily and monthly performance reports, develop and maintain visual management boards for the team Ensure health, safety, environment and housekeeping standards are delivered on an ongoing basis and actively promote individual responsibility for health and safety. Create daily / weekly production schedules including hourly resource planning in conjunction with Planning and resource Manager. Continually evaluate Tact times for production line cells and identify opportunities to improve Quality and throughput. Drive and Monitor value added activities to maximise recoverable product value. Ensure all direct activities have a relevant standard operating procedure which are compliant to current client provided work instructions (GSX and Agile) Actively pursue the elimination of waste through the application of continuous improvement tools and techniques Proactively use problem solving techniques to explore and promote any initiatives that support driving costs down, without affecting quality Promote flexibility through skills training and personal development to meet future and current team capability targets. Provide accurate and concise End of Day production line analysis / reporting directly to senior Monitor team absence and performance, taking action where necessary, ensuring weekly reviews and accurate reporting Create and maintain a positive team culture and spirit, encouraging involvement from all team members when sharing group, divisional and team information SKILLS, KNOWLEDGE AND EXPERIENCE Essential: GCSE or equivalent level of education (including Maths and English) Previous experience of managing and leading a team in a fast paced or production environment. 3 years + Excellent Communication skills including effective listening Good IT skills, inc Microsoft Office, Google suite Proven logical thinker with skills in understanding, interpreting and proactively acting upon data Proven commitment to self-development and team development Proven experience of adapting to and leading programmes of change Understanding and implementing H&S standards Proven experience of delivering excellent customer service People management through HR processes and procedures Challenge-trg Recruitment (part of the Challenge-trg Group) is an Equal Opportunities Employer, we provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation. Challenge-trg Recruitment Ltd is acting as an employment business in relation to this vacancy
Apr 18, 2024
Full time
Technical Team Lader Salary 36k Shifts 6:30 - 3:30 or 3:30 to 09:30 Location Magna Park, Lutterworth This is a fantastic opportunity to work for a bright, forward-thinking company who is a multinational logistics, supply chain and manufacturing organisation in their busy and fast paced environment as a Technical Team Leader. The role is to lead, manage, coach, motivate and engage a team of people to coordinate activities to achieve a number of technical and business goals through effective process compliance management, continuous improvement, quality and a focus on self and team development. KEY RESPONSIBILITIES Accountable for providing weekly daily and monthly performance reports, develop and maintain visual management boards for the team Ensure health, safety, environment and housekeeping standards are delivered on an ongoing basis and actively promote individual responsibility for health and safety. Create daily / weekly production schedules including hourly resource planning in conjunction with Planning and resource Manager. Continually evaluate Tact times for production line cells and identify opportunities to improve Quality and throughput. Drive and Monitor value added activities to maximise recoverable product value. Ensure all direct activities have a relevant standard operating procedure which are compliant to current client provided work instructions (GSX and Agile) Actively pursue the elimination of waste through the application of continuous improvement tools and techniques Proactively use problem solving techniques to explore and promote any initiatives that support driving costs down, without affecting quality Promote flexibility through skills training and personal development to meet future and current team capability targets. Provide accurate and concise End of Day production line analysis / reporting directly to senior Monitor team absence and performance, taking action where necessary, ensuring weekly reviews and accurate reporting Create and maintain a positive team culture and spirit, encouraging involvement from all team members when sharing group, divisional and team information SKILLS, KNOWLEDGE AND EXPERIENCE Essential: GCSE or equivalent level of education (including Maths and English) Previous experience of managing and leading a team in a fast paced or production environment. 3 years + Excellent Communication skills including effective listening Good IT skills, inc Microsoft Office, Google suite Proven logical thinker with skills in understanding, interpreting and proactively acting upon data Proven commitment to self-development and team development Proven experience of adapting to and leading programmes of change Understanding and implementing H&S standards Proven experience of delivering excellent customer service People management through HR processes and procedures Challenge-trg Recruitment (part of the Challenge-trg Group) is an Equal Opportunities Employer, we provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation. Challenge-trg Recruitment Ltd is acting as an employment business in relation to this vacancy
Business Development Manager - Hybrid 50,000 - 60,000 + OTE Key purpose of the role: Assisting the Growth of the business from current level to next level as envisaged in five year financial plan, especially focusing on non-core business development. Aligning sales objectives with Company Business Growth Plan & strategy Support business development in transmission, renewable, industrial and possible new geographies Promote synergy of India & UK operations and develop new business opportunities using joint capabilities Key Result Areas: New Business Developed, new product introduced, new geography accesses and overall business impact in terms of order, sales and profit. Target level of Achievement of Order in Non-Core Business as per 5 Year Business Plan Timely execution of growth programs and ensuring compliance to approved project financials -Project Management Impact Building process and operating mechanism for new product, business and sector development Assist in helping to improve HIT Rate of Core Business Achievement of Growth Financials and Profitability of Non-Core Business Participate in key conferences, exhibitions to promote the client. Key tasks & responsibilities: Responsible for developing new business, new products and new geographies. Development of new customers, new accounts and sales agents/ channel partners Assists in the Technical Selling to utilities, industry, renewable energy and railway application or any other end user approval, qualification or prescription for non-core products. Assists in promoting the Engineering Service Offering to OEM, EPC and End users such as Utilities, Industries, renewable power plant and railway application in protection, control and switchgear engineering. Meets assigned Marketing KPI Dashboard and continuous improvement for non-core business. Establishes and maintains productive peer-to-peer relationships with senior managers ECM, customers, channel partners, agents and prospects. Works through Sales Team, Operations team, Contracts team, projects team and engineering teams team and finance to ensure timely order execution, customer co-ordination and contract closure for Non-core orders. Creating an effective communication model and growth program review mechanism at operating levels with UK and India Team and drive synergy business. Improving customer response and success rate in conversion of lead into equity and enquiry into order. Improve lead generation by pro-active sales, Marketing and Business Development Activities. Development of expanded market region in domestic and international market Develop New customer relations and promote joint interests of our clients & partners Educationcal Qualifications: BE / B Tech in Electrical Engineering Experience in Protection and Switchgear Industry Proven capability for developing new business in UK Transmission & Distribution market In return our client will offer: 50,000 - 60,000 + OTE Travel Expenses paid as will have to go to Ulverston office every now and then. Clear path to progression as the business contineus to grow successfully. If you feel you have the necessary skills to fulfil this position then please apply or reach out to (url removed)
Apr 18, 2024
Full time
Business Development Manager - Hybrid 50,000 - 60,000 + OTE Key purpose of the role: Assisting the Growth of the business from current level to next level as envisaged in five year financial plan, especially focusing on non-core business development. Aligning sales objectives with Company Business Growth Plan & strategy Support business development in transmission, renewable, industrial and possible new geographies Promote synergy of India & UK operations and develop new business opportunities using joint capabilities Key Result Areas: New Business Developed, new product introduced, new geography accesses and overall business impact in terms of order, sales and profit. Target level of Achievement of Order in Non-Core Business as per 5 Year Business Plan Timely execution of growth programs and ensuring compliance to approved project financials -Project Management Impact Building process and operating mechanism for new product, business and sector development Assist in helping to improve HIT Rate of Core Business Achievement of Growth Financials and Profitability of Non-Core Business Participate in key conferences, exhibitions to promote the client. Key tasks & responsibilities: Responsible for developing new business, new products and new geographies. Development of new customers, new accounts and sales agents/ channel partners Assists in the Technical Selling to utilities, industry, renewable energy and railway application or any other end user approval, qualification or prescription for non-core products. Assists in promoting the Engineering Service Offering to OEM, EPC and End users such as Utilities, Industries, renewable power plant and railway application in protection, control and switchgear engineering. Meets assigned Marketing KPI Dashboard and continuous improvement for non-core business. Establishes and maintains productive peer-to-peer relationships with senior managers ECM, customers, channel partners, agents and prospects. Works through Sales Team, Operations team, Contracts team, projects team and engineering teams team and finance to ensure timely order execution, customer co-ordination and contract closure for Non-core orders. Creating an effective communication model and growth program review mechanism at operating levels with UK and India Team and drive synergy business. Improving customer response and success rate in conversion of lead into equity and enquiry into order. Improve lead generation by pro-active sales, Marketing and Business Development Activities. Development of expanded market region in domestic and international market Develop New customer relations and promote joint interests of our clients & partners Educationcal Qualifications: BE / B Tech in Electrical Engineering Experience in Protection and Switchgear Industry Proven capability for developing new business in UK Transmission & Distribution market In return our client will offer: 50,000 - 60,000 + OTE Travel Expenses paid as will have to go to Ulverston office every now and then. Clear path to progression as the business contineus to grow successfully. If you feel you have the necessary skills to fulfil this position then please apply or reach out to (url removed)
Get Staffed Online Recruitment Limited
Cambridge, Cambridgeshire
Administrator (salary £24,500 to £26,350 depending on experience) is needed to join a well-established asbestos testing provider in Fenstanton. Don't worry. You don't need to know anything about asbestos to do this role. But. As the current team will tell you, you might just find yourself developing an interest so never say never! Most importantly, if you have an interest in helping a business to run smoothly and have demonstrable administrative experience and you're up for a challenge, this could be the role for you. You'll have a high degree of client engagement, booking in surveyor visits over the phone and preparing reports for clients. You'll need computer literacy, excellent telephone manner and lots of accuracy and attention to detail. The role requires lots of interpersonal and organisational skills as well as flexibility in your approach to work. In this role, you'll be asked to: Support the work of surveyors by making telephone calls to residents to arrange appointments for asbestos surveys and keeping up to date records. Answer residents' questions whenever possible to help them to prepare for the surveyor's visit. Ensure customer satisfaction and that surveys run smoothly and efficiently by contacting surveyors, booking appointments in their diaries and providing them with all the information required to undertake the job such as access details, information about the resident etc. Prepare and send client reports according to an agreed schedule. Help to maintain a reputation for customer service and create an excellent first impression by answering incoming calls, directing calls to the right person & greeting visitors to the office, ensuring they are well looked after. Training and support will be provided in every aspect of the role and everything you need to know will be made available to you as part of an ongoing training and induction programme. This is a full-time Monday to Friday role based in the office being part of a close-knit team, exchanging ideas and information as well as supporting each other. If you like being part of a team, this is a great role for you. In return, the successful Administrator will have the opportunity to grow and develop their overall skills within a busy team, receiving a competitive salary and opportunities for training and progression. Note that this is a relatively rural location so a driving licence and access to your own transport would be an advantage! If you are interested in this role and feel you meet the requirements above, please apply today, our client is keen to meet you!
Apr 18, 2024
Full time
Administrator (salary £24,500 to £26,350 depending on experience) is needed to join a well-established asbestos testing provider in Fenstanton. Don't worry. You don't need to know anything about asbestos to do this role. But. As the current team will tell you, you might just find yourself developing an interest so never say never! Most importantly, if you have an interest in helping a business to run smoothly and have demonstrable administrative experience and you're up for a challenge, this could be the role for you. You'll have a high degree of client engagement, booking in surveyor visits over the phone and preparing reports for clients. You'll need computer literacy, excellent telephone manner and lots of accuracy and attention to detail. The role requires lots of interpersonal and organisational skills as well as flexibility in your approach to work. In this role, you'll be asked to: Support the work of surveyors by making telephone calls to residents to arrange appointments for asbestos surveys and keeping up to date records. Answer residents' questions whenever possible to help them to prepare for the surveyor's visit. Ensure customer satisfaction and that surveys run smoothly and efficiently by contacting surveyors, booking appointments in their diaries and providing them with all the information required to undertake the job such as access details, information about the resident etc. Prepare and send client reports according to an agreed schedule. Help to maintain a reputation for customer service and create an excellent first impression by answering incoming calls, directing calls to the right person & greeting visitors to the office, ensuring they are well looked after. Training and support will be provided in every aspect of the role and everything you need to know will be made available to you as part of an ongoing training and induction programme. This is a full-time Monday to Friday role based in the office being part of a close-knit team, exchanging ideas and information as well as supporting each other. If you like being part of a team, this is a great role for you. In return, the successful Administrator will have the opportunity to grow and develop their overall skills within a busy team, receiving a competitive salary and opportunities for training and progression. Note that this is a relatively rural location so a driving licence and access to your own transport would be an advantage! If you are interested in this role and feel you meet the requirements above, please apply today, our client is keen to meet you!
Company description: Every day, the oil and gas industrys best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support ne click apply for full job details
Apr 18, 2024
Full time
Company description: Every day, the oil and gas industrys best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support ne click apply for full job details
As the Korean speaking Business Analyst you will be working within one of the best known and admired brands in the world, where you will be responsible for a variety of sales activities and Customer contract management and communication. Hybrid working - 3 days in the office, 2 days wfh. Key duties will include: Monthly invoicing, monthly/yearly business performance forecasts. Revenue and profit predictions, project execution from supplier contracts. Product/service delivery/implementation to payment to vendors, project profit management and project closing. Acting as a salesperson and a project manager from preparing quotations, making contracts, creating and issuing invoices to project completion. Liaising with the internal stakeholders to ensure timely project completion and deliveries of the services. Yearly and monthly business performance forecasting and reporting via Excel. Month-end closing including invoicing to customers and payment to suppliers. Liaising with the finance department and asset manager for IT assets management in the internal databases for both finance and operations. Skills & experience: Sales support (making contracts/ billing/ negotiating etc.) The ability to speak, read and write bilingual in English/Korean. Experience in Sales. Good use of MS Office (Especially Excel). SAP system and process training. Hours of work: 37.5 hour week - flexible working of 7.5 hours per day within 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance, e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this Korean speaking Business Analyst role is of interest, then please apply now.
Apr 18, 2024
Full time
As the Korean speaking Business Analyst you will be working within one of the best known and admired brands in the world, where you will be responsible for a variety of sales activities and Customer contract management and communication. Hybrid working - 3 days in the office, 2 days wfh. Key duties will include: Monthly invoicing, monthly/yearly business performance forecasts. Revenue and profit predictions, project execution from supplier contracts. Product/service delivery/implementation to payment to vendors, project profit management and project closing. Acting as a salesperson and a project manager from preparing quotations, making contracts, creating and issuing invoices to project completion. Liaising with the internal stakeholders to ensure timely project completion and deliveries of the services. Yearly and monthly business performance forecasting and reporting via Excel. Month-end closing including invoicing to customers and payment to suppliers. Liaising with the finance department and asset manager for IT assets management in the internal databases for both finance and operations. Skills & experience: Sales support (making contracts/ billing/ negotiating etc.) The ability to speak, read and write bilingual in English/Korean. Experience in Sales. Good use of MS Office (Especially Excel). SAP system and process training. Hours of work: 37.5 hour week - flexible working of 7.5 hours per day within 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance, e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this Korean speaking Business Analyst role is of interest, then please apply now.
Project Engineer 40,000 - 50,000 Cheltenham We are working with an IT company that specialises in providing managed IT services and security solutions to businesses. They aim to help businesses optimise their IT infrastructure, to support their operations effectively. They are seeking a Project Engineer to join their team in Cheltenham, on a full-time, permanent basis. As a Project Engineer, you'll be crucial in overseeing and implementing IT infrastructure projects for the company's clients. Your role will involve close collaboration with clients, and other key stakeholders, in order to guarantee the smooth delivery of projects. Responsibilities: Gather client requirements and draft technical specifications Develop detailed project plans for IT infrastructure projects Design, configure, and implement network, server, storage, and security solutions Generate accurate project quotes using specialised software Configure and optimise IT infrastructure components Install, configure, and update operating systems, applications, and software Assess existing IT infrastructure comprehensively Analyse infrastructure for improvement areas Resolve technical issues during project execution Provide level 3 technical support to clients Skills/ Experience: Able to manage and lead IT infrastructure projects Evaluation, analysis, and enhancement of existing IT infrastructure experience Good communication skills, with a customer-focused mindset Relevant certifications include; MCSE, CCNP, VCP (or equivalent) Strong technical experience with IT infrastructure GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk, Cyber, Java, C#, Python and Development. We manage Tech jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We work to the highest possible standards for our candidates and clients.
Apr 18, 2024
Full time
Project Engineer 40,000 - 50,000 Cheltenham We are working with an IT company that specialises in providing managed IT services and security solutions to businesses. They aim to help businesses optimise their IT infrastructure, to support their operations effectively. They are seeking a Project Engineer to join their team in Cheltenham, on a full-time, permanent basis. As a Project Engineer, you'll be crucial in overseeing and implementing IT infrastructure projects for the company's clients. Your role will involve close collaboration with clients, and other key stakeholders, in order to guarantee the smooth delivery of projects. Responsibilities: Gather client requirements and draft technical specifications Develop detailed project plans for IT infrastructure projects Design, configure, and implement network, server, storage, and security solutions Generate accurate project quotes using specialised software Configure and optimise IT infrastructure components Install, configure, and update operating systems, applications, and software Assess existing IT infrastructure comprehensively Analyse infrastructure for improvement areas Resolve technical issues during project execution Provide level 3 technical support to clients Skills/ Experience: Able to manage and lead IT infrastructure projects Evaluation, analysis, and enhancement of existing IT infrastructure experience Good communication skills, with a customer-focused mindset Relevant certifications include; MCSE, CCNP, VCP (or equivalent) Strong technical experience with IT infrastructure GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk, Cyber, Java, C#, Python and Development. We manage Tech jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We work to the highest possible standards for our candidates and clients.
Title: Field Sales Executive Location £30,000 to £60,000 Permanent Looking for a flexible new career with high earning potentials? Become a Thomas Sanderson Field Sales Executive and you can enjoy a successful career around your lifestyle and family. What does the role involve? Our Field Sales Executives drive to customer's home to assess the customer requirements, demonstrate our premium bespoke blinds, shutters & curtains from the comfort of the customer home. The role of Field Sales Executives is to offer a high level of customer service ensuring we deliver a tailored and personal experience. What experience do I need to succeed? To become a successful Field Sales Executive, you will require: Excellent people skills Drive to succeed A full driving license and your own vehicle Why Thomas Sanderson? Here at Thomas Sanderson, our aim is to provide the best possible experience for every customer. The quality and beauty of our blinds, shutters and curtains along with our premium customer service means customers fall in love with our products, making your job easier. Our field sales team are self-employed and currently earning an average of £30k-60k in their first year with our fantastic uncapped commission structure. With an initial one off £1,000 start-up investment from yourself you'll receive Your own brand new Android tablet with our user-friendly pricing programs and elearning platforms. A Designer Sales Kit with everything you'll need to inspire our customers and support you in running your own successful business including premium measuring equipment. Full training, guidance and support right from the start and throughout your career. With a weeks long training at our Training Academy. Inbound UK call centre that will qualify, book and confirm your leads - No cold calling! Our £11 million marketing budget is to support your business, you may have seen our recent Channel 4 advert. After 6 months with the business a car leasing scheme will be available. Please note payment options are available to help get your business started. Love the idea of becoming a Field Sales Executive? If you want to hear more about this exciting opportunity, apply now and our recruitment team will be in touch with 48hrs.
Apr 18, 2024
Full time
Title: Field Sales Executive Location £30,000 to £60,000 Permanent Looking for a flexible new career with high earning potentials? Become a Thomas Sanderson Field Sales Executive and you can enjoy a successful career around your lifestyle and family. What does the role involve? Our Field Sales Executives drive to customer's home to assess the customer requirements, demonstrate our premium bespoke blinds, shutters & curtains from the comfort of the customer home. The role of Field Sales Executives is to offer a high level of customer service ensuring we deliver a tailored and personal experience. What experience do I need to succeed? To become a successful Field Sales Executive, you will require: Excellent people skills Drive to succeed A full driving license and your own vehicle Why Thomas Sanderson? Here at Thomas Sanderson, our aim is to provide the best possible experience for every customer. The quality and beauty of our blinds, shutters and curtains along with our premium customer service means customers fall in love with our products, making your job easier. Our field sales team are self-employed and currently earning an average of £30k-60k in their first year with our fantastic uncapped commission structure. With an initial one off £1,000 start-up investment from yourself you'll receive Your own brand new Android tablet with our user-friendly pricing programs and elearning platforms. A Designer Sales Kit with everything you'll need to inspire our customers and support you in running your own successful business including premium measuring equipment. Full training, guidance and support right from the start and throughout your career. With a weeks long training at our Training Academy. Inbound UK call centre that will qualify, book and confirm your leads - No cold calling! Our £11 million marketing budget is to support your business, you may have seen our recent Channel 4 advert. After 6 months with the business a car leasing scheme will be available. Please note payment options are available to help get your business started. Love the idea of becoming a Field Sales Executive? If you want to hear more about this exciting opportunity, apply now and our recruitment team will be in touch with 48hrs.
Ipswich, we need an extra pair of hands! We need a solid recruitment consultant or an eager and professional salesperson who loves building those relationships and delivering top-class, thoughtful customer service. This will be a full desk dealing with everything from Receptionists to Secretaries and Customer Service superstars and everything in between. With lots of opportunities for growth, you will have everything you need to help you. You will join a close and supportive wider team and have all the IT systems and job boards you need to help you succeed. We are really passionate here at polkadotfrog and we are looking for a new teammate who will enjoy every day and bring everything to the table. You will look after our existing clients whilst always looking for new opportunities to introduce polkadotfrogs services. We really are bespoke in what we do. There are no shortcuts and candidate care is a priority. Supporting your candidates in every step of their job search with you and providing a real consultative service to clients. People's careers and work happiness is at the heart of everything we do coupled with finding those special people to support our clients' businesses. Every week you will be resourcing and interviewing the best talent in the local market, attending networking, client meetings to take job briefs, and developing your client base through calling, marketing and social media activities. You will be carefully matching your jobseekers to your vacancies and arranging interviews whilst guiding your clients and candidates through the entire process. Being a small independent company we are agile and able to adapt quickly to changing circumstances which has enabled us to thrive throughout the last few years and 2024 is looking fantastic. Did we mention the excellent commission and achievable targets too! The commission is the best in the area and your earning opportunities are limitless. An experienced consultant would be great, but some of our best people have come from varied backgrounds, the keys being, communication, people skills, confidence, bravery, organisation and thoughtfulness. You will have to have some sales/customer-facing experience here, the rest we can teach. It really is all here for you, and we would be delighted to speak to you further about our plans. Apply the usual way, or feel free to call Emma for an initial chat at any time on (phone number removed).
Apr 18, 2024
Full time
Ipswich, we need an extra pair of hands! We need a solid recruitment consultant or an eager and professional salesperson who loves building those relationships and delivering top-class, thoughtful customer service. This will be a full desk dealing with everything from Receptionists to Secretaries and Customer Service superstars and everything in between. With lots of opportunities for growth, you will have everything you need to help you. You will join a close and supportive wider team and have all the IT systems and job boards you need to help you succeed. We are really passionate here at polkadotfrog and we are looking for a new teammate who will enjoy every day and bring everything to the table. You will look after our existing clients whilst always looking for new opportunities to introduce polkadotfrogs services. We really are bespoke in what we do. There are no shortcuts and candidate care is a priority. Supporting your candidates in every step of their job search with you and providing a real consultative service to clients. People's careers and work happiness is at the heart of everything we do coupled with finding those special people to support our clients' businesses. Every week you will be resourcing and interviewing the best talent in the local market, attending networking, client meetings to take job briefs, and developing your client base through calling, marketing and social media activities. You will be carefully matching your jobseekers to your vacancies and arranging interviews whilst guiding your clients and candidates through the entire process. Being a small independent company we are agile and able to adapt quickly to changing circumstances which has enabled us to thrive throughout the last few years and 2024 is looking fantastic. Did we mention the excellent commission and achievable targets too! The commission is the best in the area and your earning opportunities are limitless. An experienced consultant would be great, but some of our best people have come from varied backgrounds, the keys being, communication, people skills, confidence, bravery, organisation and thoughtfulness. You will have to have some sales/customer-facing experience here, the rest we can teach. It really is all here for you, and we would be delighted to speak to you further about our plans. Apply the usual way, or feel free to call Emma for an initial chat at any time on (phone number removed).
We are working with a provider of social housing who are looking to recruit a Planned Works Supervisor to join their property services team on a permanent basis. We are looking for an experienced individual to lead a trades team of up to 10 people to deliver planned maintenance services, uphold safety standards, and provide technical guidance and support. Duties include: Managing trade operatives to deliver planned maintenance and cyclical repair services. Overseeing the team performance, including arranging necessary training Conducting pre and post-inspections to maintain high standards and customer satisfaction. Overseeing kitchen and bathroom improvements, as well as cyclical decoration projects. Ensuring efficient scheduling of void works Conducting regular site visits Addressing customer complaints We are looking for: Domestic experience, ideally working within the social housing sector either for a housing provider or contractor Knowledge of health and safety regulations and compliance procedures. Experience in performance management and maintaining quality standards. Excellent people management skills, Ability to collaborate with key stakeholders and maintain effective working relationships. Full driving licence To apply for this position, please submit your CV, or for more information contact a member of the team
Apr 18, 2024
Full time
We are working with a provider of social housing who are looking to recruit a Planned Works Supervisor to join their property services team on a permanent basis. We are looking for an experienced individual to lead a trades team of up to 10 people to deliver planned maintenance services, uphold safety standards, and provide technical guidance and support. Duties include: Managing trade operatives to deliver planned maintenance and cyclical repair services. Overseeing the team performance, including arranging necessary training Conducting pre and post-inspections to maintain high standards and customer satisfaction. Overseeing kitchen and bathroom improvements, as well as cyclical decoration projects. Ensuring efficient scheduling of void works Conducting regular site visits Addressing customer complaints We are looking for: Domestic experience, ideally working within the social housing sector either for a housing provider or contractor Knowledge of health and safety regulations and compliance procedures. Experience in performance management and maintaining quality standards. Excellent people management skills, Ability to collaborate with key stakeholders and maintain effective working relationships. Full driving licence To apply for this position, please submit your CV, or for more information contact a member of the team
Support Worker Title: Support Worker (Everall Court) Contract Type: Permanent, Part Time Hours of Work: 37 hours per week Persona: Site Based Location: Chingford, London Salary: £25,369 per annum Closing date for applications: 3rd April 2024 at 11:59 pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Care to work in a place where 78% of our staff told us it s a great place to work and 92% said their manager treats them with respect? (GPTW survey 2022) We are currently seeking a Support Worker to join our Everall Court team. Everall Court is a 24-hour supported living scheme supporting adults with high mental health support needs to build the skills to move on independently. At the organisation, we believe that being a caring person who shares our values and likes helping others is far more important than experience. Some of our best support workers have come straight from college, university or from other sectors such as customer service. If you possess the right attitude and values, we will provide the necessary training. We follow the ethos of Positive Behaviour Support, engaging individuals in active support and focusing on community participation. You will support individuals to access meaningful activities in the community and on-site, work with families and professionals and support opportunities to promote daily independence and well-being. You will also provide emotional support to service users. As a requirement of the role, you will be working on a rota basis including weekends, early mornings, afternoon shifts and sleep-ins. No previous experience is required. We will support you with a comprehensive induction and provide ongoing training and development. As the ideal candidate, you will be someone who shares our values: People - We care about the happiness and well-being of our customers and employees. Passion - We approach everything with energy, determination, and enthusiasm. Inclusion - We draw strength from our differences and work collaboratively. Responsibility - We own problems and deliver effective, lasting solutions. Impact - We measure what we do by the difference we make. Why work for the organisation? We are committed to paying our staff the Real Living Wage. Free training up to diploma level 5. We offer excellent benefits including 21 days annual leave, a pension scheme and non-contributory life assurance, a season ticket loan, employee discount scheme and a health and wellbeing program. You will have access to our spot bonus scheme for demonstrating how you embed our values. If you go way and beyond, we will reward you with a spot bonus of up to £1000. The opportunity to grow your career with us or other departments within the business. If you are interested in this role and share our values, then apply without delay! For this post, the successful candidate will need to apply for an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found online. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing the organisation. More information about the organisation s values can be found on our website and a copy of our behavioural framework can be provided on request. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.
Apr 18, 2024
Full time
Support Worker Title: Support Worker (Everall Court) Contract Type: Permanent, Part Time Hours of Work: 37 hours per week Persona: Site Based Location: Chingford, London Salary: £25,369 per annum Closing date for applications: 3rd April 2024 at 11:59 pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Care to work in a place where 78% of our staff told us it s a great place to work and 92% said their manager treats them with respect? (GPTW survey 2022) We are currently seeking a Support Worker to join our Everall Court team. Everall Court is a 24-hour supported living scheme supporting adults with high mental health support needs to build the skills to move on independently. At the organisation, we believe that being a caring person who shares our values and likes helping others is far more important than experience. Some of our best support workers have come straight from college, university or from other sectors such as customer service. If you possess the right attitude and values, we will provide the necessary training. We follow the ethos of Positive Behaviour Support, engaging individuals in active support and focusing on community participation. You will support individuals to access meaningful activities in the community and on-site, work with families and professionals and support opportunities to promote daily independence and well-being. You will also provide emotional support to service users. As a requirement of the role, you will be working on a rota basis including weekends, early mornings, afternoon shifts and sleep-ins. No previous experience is required. We will support you with a comprehensive induction and provide ongoing training and development. As the ideal candidate, you will be someone who shares our values: People - We care about the happiness and well-being of our customers and employees. Passion - We approach everything with energy, determination, and enthusiasm. Inclusion - We draw strength from our differences and work collaboratively. Responsibility - We own problems and deliver effective, lasting solutions. Impact - We measure what we do by the difference we make. Why work for the organisation? We are committed to paying our staff the Real Living Wage. Free training up to diploma level 5. We offer excellent benefits including 21 days annual leave, a pension scheme and non-contributory life assurance, a season ticket loan, employee discount scheme and a health and wellbeing program. You will have access to our spot bonus scheme for demonstrating how you embed our values. If you go way and beyond, we will reward you with a spot bonus of up to £1000. The opportunity to grow your career with us or other departments within the business. If you are interested in this role and share our values, then apply without delay! For this post, the successful candidate will need to apply for an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found online. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing the organisation. More information about the organisation s values can be found on our website and a copy of our behavioural framework can be provided on request. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.
We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory. Your duties as a Resident Liaison Officer will include: Use own transport to travel from site to site. To liaise with Clients, residents, internal workforce, sub-contractors to maintain excellent service standards. To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc). To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes. To contact residents prior to works commencing to arrange access and to ensure that residents are fully aware of all works due to be carried out, the timescales and details of the workforce carrying out the works. Ensure a high standard of customer care is maintained with residents whose homes or external environments are being worked on. Liaise with site management and keep residents informed, offer advice and practical solutions for any issues that might arise. To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. If unable to resolve initially then to ensure that the Customer Services Manager is fully briefed on cases that will require their input for resolution. To ensure that residents are issued with and taken through their Resident Information packs and that key information is explained in preparation for works. Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects. To ensure residents have been inducted in health and safety whilst works are carried out. To ensure that all communications with residents are available in languages other than English, should they be required. To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager. To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits. Ensure that all customer service policies and procedures are adhered to. Record keeping and administration. Benefits of a Resident Liaison Officer: Mileage reimbursed for site visits Training provided Your working hours of a Resident Liaison Officer: Monday to Thursday, 8am to 4:30pm, Friday, 8am to 4pm. 40 hours per week Rate of pay 12.50 per hour . Candidates with experience in customer focused roles such as the hospitality industry, retail or customer service environment etc. will be considered for this role. If you feel you have the right skills, we would love to hear from you! Please note that only shortlisted candidates will be contacted.
Apr 18, 2024
Seasonal
We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory. Your duties as a Resident Liaison Officer will include: Use own transport to travel from site to site. To liaise with Clients, residents, internal workforce, sub-contractors to maintain excellent service standards. To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc). To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes. To contact residents prior to works commencing to arrange access and to ensure that residents are fully aware of all works due to be carried out, the timescales and details of the workforce carrying out the works. Ensure a high standard of customer care is maintained with residents whose homes or external environments are being worked on. Liaise with site management and keep residents informed, offer advice and practical solutions for any issues that might arise. To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. If unable to resolve initially then to ensure that the Customer Services Manager is fully briefed on cases that will require their input for resolution. To ensure that residents are issued with and taken through their Resident Information packs and that key information is explained in preparation for works. Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects. To ensure residents have been inducted in health and safety whilst works are carried out. To ensure that all communications with residents are available in languages other than English, should they be required. To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager. To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits. Ensure that all customer service policies and procedures are adhered to. Record keeping and administration. Benefits of a Resident Liaison Officer: Mileage reimbursed for site visits Training provided Your working hours of a Resident Liaison Officer: Monday to Thursday, 8am to 4:30pm, Friday, 8am to 4pm. 40 hours per week Rate of pay 12.50 per hour . Candidates with experience in customer focused roles such as the hospitality industry, retail or customer service environment etc. will be considered for this role. If you feel you have the right skills, we would love to hear from you! Please note that only shortlisted candidates will be contacted.
Johnnie Johnson Housing Trust
Cheadle Hulme, Cheshire
Do you thrive in a fast-paced environment and have a passion for exceptional customer service? Are you looking for a new challenge? Do you like to make a difference? If this sounds like you, this could be the perfect role for you. We are a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. With a portfolio of 5,000+ homes, we currently house 7,000+ customers across the North West, North East, Yorkshire and Derbyshire. Due to retirement of the current postholder, we re looking for a Surveyor Capital Works to: Deliver a high quality, customer focused surveying/inspection service of planned, capital and cyclical work programs to all JJH properties. Ensure works at properties are completed to a high standard and within dedicated budget. Carry out inspections, site supervision and surveys associated with individual capital projects, Fire Safety works, Decent Homes projects, and cyclical works. Complete post inspections of work and actively resolve complaints and queries from residents, leaseholders, colleagues, and external customers relating to planned work. Project manage, from inception to completion, fire safety works, refurbishment, and Decent Homes programmes, including initial consultations, monitoring on site, agreeing final accounts, and rectifying defects. So now you ve heard a bit about what you ll do, let us tell you a bit about the team it s important to know who you might be working with, right? Our Team We are a close-knit team of eleven based at our great innovation Hub in Cheadle. We re led by Simon Lowe, our Senior Assets Operations Manager, and as well as providing support to the organisation and our customers, we support each other too. We work hard but we also like to have fun! About You We re looking for someone who has proven experience of a similar role and who understands the social housing sector. We d like you to have up to date knowledge of building construction and products relevant to properties and schemes as well as a solid understanding of Health & Safety legislation and CDM, as it related to refurbishment and maintenance contracts. You will have the ability to plan, lead and support projects and enjoy working at pace and with colleagues across the business. You ll be comfortable working with colleagues across the business in an environment focused on continuous improvement and digital innovation. If you think you ve got most of what we are looking for, but not everything, we d still love to hear from you. And the benefits of working for us? We work in a completely agile way, you can work from home as well as our innovation Hub in Cheadle, as long as our customers and colleagues are put first. You ll also have a degree of flexibility, so you can attend the important things in life. Whether that s going to the gym, your child s school play or maybe it s just that you ve got a delivery , we will work with you to be flexible. We offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years service. We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, early finishes or even a later start. We understand how important having a safe, affordable and comfortable home is, and the difference it can make. We pride ourselves on ensuring our properties support and help people live well and independently for longer. Our mission is to help all our customers to live longer and live better, in a place that they are proud to call home. Why don t you visit our careers site to find out more about us, the role and what we can offer you. We reserve the right to bring the closing date forward should we get enough quality applications. You may have seen or heard of the exciting news that we have recently joined Sanctuary Housing as a subsidiary. Sanctuary are one of the largest housing associations in the country with over 120,000 homes and like Johnnie Johnson, has been in operation for over 50 years. We have introduced a condensed 4.5 day working week for colleagues, which means our offices close, and we finish working at 1pm on a Friday. We believe this is a great extension to our already flexible My Lifestyle approach. This way of working has been endorsed by Sanctuary and will continue until we are fully integrated into their organisation, at which point Sanctuary will review this way of working.
Apr 18, 2024
Full time
Do you thrive in a fast-paced environment and have a passion for exceptional customer service? Are you looking for a new challenge? Do you like to make a difference? If this sounds like you, this could be the perfect role for you. We are a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. With a portfolio of 5,000+ homes, we currently house 7,000+ customers across the North West, North East, Yorkshire and Derbyshire. Due to retirement of the current postholder, we re looking for a Surveyor Capital Works to: Deliver a high quality, customer focused surveying/inspection service of planned, capital and cyclical work programs to all JJH properties. Ensure works at properties are completed to a high standard and within dedicated budget. Carry out inspections, site supervision and surveys associated with individual capital projects, Fire Safety works, Decent Homes projects, and cyclical works. Complete post inspections of work and actively resolve complaints and queries from residents, leaseholders, colleagues, and external customers relating to planned work. Project manage, from inception to completion, fire safety works, refurbishment, and Decent Homes programmes, including initial consultations, monitoring on site, agreeing final accounts, and rectifying defects. So now you ve heard a bit about what you ll do, let us tell you a bit about the team it s important to know who you might be working with, right? Our Team We are a close-knit team of eleven based at our great innovation Hub in Cheadle. We re led by Simon Lowe, our Senior Assets Operations Manager, and as well as providing support to the organisation and our customers, we support each other too. We work hard but we also like to have fun! About You We re looking for someone who has proven experience of a similar role and who understands the social housing sector. We d like you to have up to date knowledge of building construction and products relevant to properties and schemes as well as a solid understanding of Health & Safety legislation and CDM, as it related to refurbishment and maintenance contracts. You will have the ability to plan, lead and support projects and enjoy working at pace and with colleagues across the business. You ll be comfortable working with colleagues across the business in an environment focused on continuous improvement and digital innovation. If you think you ve got most of what we are looking for, but not everything, we d still love to hear from you. And the benefits of working for us? We work in a completely agile way, you can work from home as well as our innovation Hub in Cheadle, as long as our customers and colleagues are put first. You ll also have a degree of flexibility, so you can attend the important things in life. Whether that s going to the gym, your child s school play or maybe it s just that you ve got a delivery , we will work with you to be flexible. We offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years service. We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, early finishes or even a later start. We understand how important having a safe, affordable and comfortable home is, and the difference it can make. We pride ourselves on ensuring our properties support and help people live well and independently for longer. Our mission is to help all our customers to live longer and live better, in a place that they are proud to call home. Why don t you visit our careers site to find out more about us, the role and what we can offer you. We reserve the right to bring the closing date forward should we get enough quality applications. You may have seen or heard of the exciting news that we have recently joined Sanctuary Housing as a subsidiary. Sanctuary are one of the largest housing associations in the country with over 120,000 homes and like Johnnie Johnson, has been in operation for over 50 years. We have introduced a condensed 4.5 day working week for colleagues, which means our offices close, and we finish working at 1pm on a Friday. We believe this is a great extension to our already flexible My Lifestyle approach. This way of working has been endorsed by Sanctuary and will continue until we are fully integrated into their organisation, at which point Sanctuary will review this way of working.
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named Sunday Times Best Place to Work 2023 . In 2021, Croud acquired VERB Brands, a luxury performance marketing agency. VERB Brands specialises in full-service performance marketing solutions and partners with globally renowned luxury and premium brands such as Flannels, Calzedonia, Aston Martin, The Ritz, Maybourne Hotel Group and many more. We're now looking for a passionate and driven individual with a keen eye for luxury to join our SEO team as Account Director at an exciting time of growth for the agency. The overall purpose of this role is to support the Organic Strategy Director and team of Senior Account Managers, Managers, and Executives in implementing best-in-class organic strategies for key clients within the premium & luxury sector. Our clients range from premium challenger brands looking for growth within markets, to long-standing heritage brands who are looking to evolve their digital approaches. The successful candidate will recognise and aid both strategies, and be able to tailor recommendations to individual business needs. You will be responsible for the build and effective implementation of client roadmaps and development plans in order to achieve your client's annual business objectives and targets, as well as contributing to new business pitches and our innovation processes to ensure we always remain cutting edge in our craft. This role requires an analytical mindset coupled with a creative flair, willingness to take a risk, challenge, and push through change to achieve the best for our clients. Along with a proactive, can-do attitude to everything, you will also champion personal development & growth within the team. You will have excellent knowledge of all component parts of SEO and work with our specialist teams in these areas to lead on delivering a unified Organic Search strategy for luxury brands. Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. RESPONSIBILITIES Build strategic relationships with key client stakeholders, acting as a trusted advisor to formulate results-driven SEO strategies on your account Develop and execute of client strategies to increase profit while providing great customer service to clients Work together with wider teams to devise and deliver Account Development Plans (ADPs) for owned clients to sustain and grow client performance Work with the Org. Strategy Director and Snr. Account Managers to input into overall direction of department and pioneer this across the team Develop, mentor and train team members, both remotely and in person Ensure client accounts are following SEO best practice, ensuring that hygiene factors are monitored and managed accordingly Play an active role in defining SEO best practice and scalable processes that challenge luxury Stay up to date with new market tools and opportunities which would support client strategy our product offering, and share to the wider team (not limited to SEO) Surprise and delight clients through innovation, knowledge share & insight; highlighting successes on a weekly basis (monthly for smaller clients) Provide reporting and measurement of the effectiveness of campaigns, ensure client reports are delivered on time and accurately Provide direction and guidance to the SEO Executives and Managers to deliver excellence in required communication and client service standards for each client as well as generally Direct line manage a team of SEO Executives and Managers, managing monthly 1:1s and Quarterly Performance Reviews (QPRs), mentor new team members to become operational in their roles quickly and efficiently Advocate knowledge share, drive delivery of cross channel processes and sharing of tools. Lead by example and drive the team to share knowledge cross team and cross channel to support in identifying cross-channel upsells and knowledge growth Contribute to the new business process and pitches with support from wider & SEO teams Identify areas of development within existing business to upsell digital services where relevant across your client portfolio Drive overall performance within the team to achieve margin and incremental revenue month on month Proactively identify workflow efficiencies to counter ineffective process within the team - new ways of working, continuous process improvement Contribute to and supporting marketing activities including whitepapers, blog posts and industry insights specifically across SEO & luxury PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in Digital Marketing - experience within luxury is preferable, passion and interest is essential In-depth demonstrable experience in SEO advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Exceptional client service skills Highly organised and an ability to multi-task Impeccable attention to detail Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines Proven time management skills The ability to autonomously identify opportunities, generate ideas and formulate strategies Leadership skills: managing direct reports, a motivator Demonstrable line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations Clear passion for digital marketing, SEO and luxury to help drive our team forward COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! 25 days holiday a year with the option to purchase more Hybrid working model Annual performance bonus Recruitment referrals bonus Health & wellbeing contributions Cycle to Work scheme Free fruit, breakfast cereals and tea & coffee Regular socials and events planned Peer to peer recognition scheme 'bonusly' Enhanced maternity and paternity package Pension Employee Assistance Programme Access to Croud Campus (our bespoke learning and development platform) Life and income protection Medical cash plan Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
Apr 18, 2024
Full time
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named Sunday Times Best Place to Work 2023 . In 2021, Croud acquired VERB Brands, a luxury performance marketing agency. VERB Brands specialises in full-service performance marketing solutions and partners with globally renowned luxury and premium brands such as Flannels, Calzedonia, Aston Martin, The Ritz, Maybourne Hotel Group and many more. We're now looking for a passionate and driven individual with a keen eye for luxury to join our SEO team as Account Director at an exciting time of growth for the agency. The overall purpose of this role is to support the Organic Strategy Director and team of Senior Account Managers, Managers, and Executives in implementing best-in-class organic strategies for key clients within the premium & luxury sector. Our clients range from premium challenger brands looking for growth within markets, to long-standing heritage brands who are looking to evolve their digital approaches. The successful candidate will recognise and aid both strategies, and be able to tailor recommendations to individual business needs. You will be responsible for the build and effective implementation of client roadmaps and development plans in order to achieve your client's annual business objectives and targets, as well as contributing to new business pitches and our innovation processes to ensure we always remain cutting edge in our craft. This role requires an analytical mindset coupled with a creative flair, willingness to take a risk, challenge, and push through change to achieve the best for our clients. Along with a proactive, can-do attitude to everything, you will also champion personal development & growth within the team. You will have excellent knowledge of all component parts of SEO and work with our specialist teams in these areas to lead on delivering a unified Organic Search strategy for luxury brands. Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. RESPONSIBILITIES Build strategic relationships with key client stakeholders, acting as a trusted advisor to formulate results-driven SEO strategies on your account Develop and execute of client strategies to increase profit while providing great customer service to clients Work together with wider teams to devise and deliver Account Development Plans (ADPs) for owned clients to sustain and grow client performance Work with the Org. Strategy Director and Snr. Account Managers to input into overall direction of department and pioneer this across the team Develop, mentor and train team members, both remotely and in person Ensure client accounts are following SEO best practice, ensuring that hygiene factors are monitored and managed accordingly Play an active role in defining SEO best practice and scalable processes that challenge luxury Stay up to date with new market tools and opportunities which would support client strategy our product offering, and share to the wider team (not limited to SEO) Surprise and delight clients through innovation, knowledge share & insight; highlighting successes on a weekly basis (monthly for smaller clients) Provide reporting and measurement of the effectiveness of campaigns, ensure client reports are delivered on time and accurately Provide direction and guidance to the SEO Executives and Managers to deliver excellence in required communication and client service standards for each client as well as generally Direct line manage a team of SEO Executives and Managers, managing monthly 1:1s and Quarterly Performance Reviews (QPRs), mentor new team members to become operational in their roles quickly and efficiently Advocate knowledge share, drive delivery of cross channel processes and sharing of tools. Lead by example and drive the team to share knowledge cross team and cross channel to support in identifying cross-channel upsells and knowledge growth Contribute to the new business process and pitches with support from wider & SEO teams Identify areas of development within existing business to upsell digital services where relevant across your client portfolio Drive overall performance within the team to achieve margin and incremental revenue month on month Proactively identify workflow efficiencies to counter ineffective process within the team - new ways of working, continuous process improvement Contribute to and supporting marketing activities including whitepapers, blog posts and industry insights specifically across SEO & luxury PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in Digital Marketing - experience within luxury is preferable, passion and interest is essential In-depth demonstrable experience in SEO advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Exceptional client service skills Highly organised and an ability to multi-task Impeccable attention to detail Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines Proven time management skills The ability to autonomously identify opportunities, generate ideas and formulate strategies Leadership skills: managing direct reports, a motivator Demonstrable line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations Clear passion for digital marketing, SEO and luxury to help drive our team forward COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! 25 days holiday a year with the option to purchase more Hybrid working model Annual performance bonus Recruitment referrals bonus Health & wellbeing contributions Cycle to Work scheme Free fruit, breakfast cereals and tea & coffee Regular socials and events planned Peer to peer recognition scheme 'bonusly' Enhanced maternity and paternity package Pension Employee Assistance Programme Access to Croud Campus (our bespoke learning and development platform) Life and income protection Medical cash plan Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
Customer Service Coordinator Harron Homes are always on the lookout for new talented people to join their team and help grow their thriving business. Successful candidates will receive ongoing support and training, with long term career prospects and job security. There are many people involved in the housebuilding process all working together to ensure the continued success of Harron Homes. 6 Months FTC Key Purpose of Role- Customer Service Coordinator To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working closely with the Customer Service Manager to collate management information and data for analysis. Key Duties / Responsibilities Monitor own email inbox and the customer service departments email inbox. Record the outcome of all telephone calls, and emails from customers and contractors. Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports. To coordinate the scheduling of the Customer Service Operatives diaries. To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes. Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in store and on site as required. Process PO s, invoices and undertake any contra- charging process. Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager. Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home. Address unsuccessful or inadequate remediation of customer issues. To ensure the out of hours services, and reporting work effectively. Maintain complaint spreadsheets and provide weekly updates to the management team. Acknowledge and correspond with complainants within agreed timeframes. To ensure surveys and reports from external bodies, including contractors are maintained. Be professional with internal, external staff and customers. Experience Experience of working in a similar role in a house building company (desirable). Key knowledge and skills Ability to; work independently and within a team, prioritise work and take initiative. Ability to work well under pressure in a fast-moving environment. Excellent verbal and written communication skills. Excellent organisational skills. Personal attributes Excellent communicator and highly motivated. What we offer: Competitive Salary and full training and ongoing support Job Types: Full-time, Fixed term contract Benefits: Competitive Salary Company Pension Free Parking Full training and ongong support Free parking Schedule: 8 hour shift Monday to Friday
Apr 18, 2024
Full time
Customer Service Coordinator Harron Homes are always on the lookout for new talented people to join their team and help grow their thriving business. Successful candidates will receive ongoing support and training, with long term career prospects and job security. There are many people involved in the housebuilding process all working together to ensure the continued success of Harron Homes. 6 Months FTC Key Purpose of Role- Customer Service Coordinator To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working closely with the Customer Service Manager to collate management information and data for analysis. Key Duties / Responsibilities Monitor own email inbox and the customer service departments email inbox. Record the outcome of all telephone calls, and emails from customers and contractors. Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports. To coordinate the scheduling of the Customer Service Operatives diaries. To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes. Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in store and on site as required. Process PO s, invoices and undertake any contra- charging process. Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager. Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home. Address unsuccessful or inadequate remediation of customer issues. To ensure the out of hours services, and reporting work effectively. Maintain complaint spreadsheets and provide weekly updates to the management team. Acknowledge and correspond with complainants within agreed timeframes. To ensure surveys and reports from external bodies, including contractors are maintained. Be professional with internal, external staff and customers. Experience Experience of working in a similar role in a house building company (desirable). Key knowledge and skills Ability to; work independently and within a team, prioritise work and take initiative. Ability to work well under pressure in a fast-moving environment. Excellent verbal and written communication skills. Excellent organisational skills. Personal attributes Excellent communicator and highly motivated. What we offer: Competitive Salary and full training and ongoing support Job Types: Full-time, Fixed term contract Benefits: Competitive Salary Company Pension Free Parking Full training and ongong support Free parking Schedule: 8 hour shift Monday to Friday
Procurement / Operations Administrator Graduate Opportunity Slough £24,000 We have a fantastic opportunity for a business-related graduate seeking a role within a successful business that can offer a fast paced and dynamic environment. You will be providing administrative and operational support across all functions such as procurement, supply chain and sales. Duties Providing administrative support across business functions Handling customer inquiries and actioning in a timely manner Coordinating with suppliers, purchasing and providing procurement support Assisting with streamlining operational processes Assisting the sales team with sales support when required Analysing and collating data, reporting on data Requirements: A great attitude to learning and taking accountability for tasks Business related degree or relevant degree within supply chain Ideally you will have some office / admin based experience Excellent communication skills Advanced Excel skills are essential What s in it for you? Excellent career development opportunities with top notch training provided 25 days holiday + opportunities to sell and buy more days Parking on site Health Insurance Pension contributions Reward and Recognition scheme Please note that this is a 1 year full time contract with view to be extended and to go perm. This is a wonderful for a driven individual seeking to kickstart their commercial career within procurement and supply chain. What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.
Apr 18, 2024
Full time
Procurement / Operations Administrator Graduate Opportunity Slough £24,000 We have a fantastic opportunity for a business-related graduate seeking a role within a successful business that can offer a fast paced and dynamic environment. You will be providing administrative and operational support across all functions such as procurement, supply chain and sales. Duties Providing administrative support across business functions Handling customer inquiries and actioning in a timely manner Coordinating with suppliers, purchasing and providing procurement support Assisting with streamlining operational processes Assisting the sales team with sales support when required Analysing and collating data, reporting on data Requirements: A great attitude to learning and taking accountability for tasks Business related degree or relevant degree within supply chain Ideally you will have some office / admin based experience Excellent communication skills Advanced Excel skills are essential What s in it for you? Excellent career development opportunities with top notch training provided 25 days holiday + opportunities to sell and buy more days Parking on site Health Insurance Pension contributions Reward and Recognition scheme Please note that this is a 1 year full time contract with view to be extended and to go perm. This is a wonderful for a driven individual seeking to kickstart their commercial career within procurement and supply chain. What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.