Job: Security Architect Location: Reading, UK, Hybrid Job Type: Permanent Job Description We are seeking a highly skilled and experienced Security Architect to join our team who will be responsible for development of the Security Architecture that ensures the appropriate protection of all aspects of security, (people, process, electronic, data, physical) in Spring Fibre. You will be a subject matter expert and provide security guidance and recommendations to technology/business teams and contribute toSpring's security policies, standards, and guidelines related to information and Network security. This is a technical role and suitable for someone who has hands on experience in Cybersecurity. Responsibilities Help develop an Enterprise Security Architecture Framework, including patterns for identity & authentication, authorization and access control, cryptographic key and certificate management, auditing and security monitoring, data leakage prevention, privacy enhancement & protection and other standards in alignment with Enterprise Architect platforms. Establish metrics and monitoring to report the effectiveness and efficiency of the Security Architecture function. Identify, register and maintain security risks throughout their lifetimes, including agreeing treatment of risks with their owners, and reporting &escalating to Internal Audit and the CIO, when necessary. Develop, review and update security & privacy policies & standards and provide awareness guidelines, implementation and exceptions advice. Engage with owners & custodians of BAU IT systems to understand the architecture, data flow and security controls in their systems. Conduct periodic security compliance assessments and ISO 27001/2 reviews of BAU IT applications, infrastructures & ISMS. Review the security posture of potential M&A acquisition targets. Requirement Mapping long term business requirements to security architecture frameworks such as NIST, CIS etc. Experience delivering Hybrid Cloud and Internet facing applications with a strong focus on cyber security. Broad hands-on knowledge of Firewalls, intrusion detection systems, data encryption, and other industry-standard techniques and practices. Strong knowledge of IT infrastructure, IP Networking, security best practices, and automation technologies. Application security: including but not limited to: authentication, identity and access management, auditing, use of cryptography, data security, privacy enhancing technologies, web services security, OWASP, threat & vulnerability management and secure code development methodologies. Infrastructure security: including but not limited to: network security, host security, database security, device security, VPNs & SSLs, secure file transfers, security event monitoring, malware security and cyber security. Operational security: including but not limited to: incident management, change & patch management, data centre & physical security, backups, DR & BCP, outsourcing, managed services, cloud computing, asset management, cryptographic keys & certificate management, PCI DSS and DPA compliance and ISO 27001/2. Analysing network security controls, including Firewall and Router security configuration. Preferred Delivering the security review processes and frameworks, with full audit trail. Managing multiple security assessments and changing priorities, simultaneously Ensuring Security Architecture Review is built into group wide and business specific processes for acquiring and developing new technology,including developing any needed processes. Aligning business requirements to complex security architecture frameworks. Skills Required: In depth knowledge of: Firewall: Juniper/Cisco/PaloAlto. Onion Security, Splunk, Suricata, Kali. Application Security. Identity and Access Management. Data Protection. Endpoint Security. Cyber Security Operations. Experienced with Threat Modelling. Pen testing and basic incident response. Scripting languages ( python, or PowerShell/building dashboards/au-tomating common tasks) Preferred: Experience in designing systems against a zero-trust architecture. Experience with designing SOC architectures (ie SIEM, SOAR and vulnerability management solutions). Expert-level certification in either AWS or Azure, with a Security specialization. Experience in working within regulated environments, such as PCI-DSS Experience in defining secure development life cycles. Qualifications Bachelor's Degree in either Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Math, Physics. CISSP, Certified Information Systems Security Professional, International Information Systems Security Certification Consortium (ISC2) Certification, Microsoft Azure Solutions Architect, or AWS Solutions Architect.
Apr 17, 2024
Full time
Job: Security Architect Location: Reading, UK, Hybrid Job Type: Permanent Job Description We are seeking a highly skilled and experienced Security Architect to join our team who will be responsible for development of the Security Architecture that ensures the appropriate protection of all aspects of security, (people, process, electronic, data, physical) in Spring Fibre. You will be a subject matter expert and provide security guidance and recommendations to technology/business teams and contribute toSpring's security policies, standards, and guidelines related to information and Network security. This is a technical role and suitable for someone who has hands on experience in Cybersecurity. Responsibilities Help develop an Enterprise Security Architecture Framework, including patterns for identity & authentication, authorization and access control, cryptographic key and certificate management, auditing and security monitoring, data leakage prevention, privacy enhancement & protection and other standards in alignment with Enterprise Architect platforms. Establish metrics and monitoring to report the effectiveness and efficiency of the Security Architecture function. Identify, register and maintain security risks throughout their lifetimes, including agreeing treatment of risks with their owners, and reporting &escalating to Internal Audit and the CIO, when necessary. Develop, review and update security & privacy policies & standards and provide awareness guidelines, implementation and exceptions advice. Engage with owners & custodians of BAU IT systems to understand the architecture, data flow and security controls in their systems. Conduct periodic security compliance assessments and ISO 27001/2 reviews of BAU IT applications, infrastructures & ISMS. Review the security posture of potential M&A acquisition targets. Requirement Mapping long term business requirements to security architecture frameworks such as NIST, CIS etc. Experience delivering Hybrid Cloud and Internet facing applications with a strong focus on cyber security. Broad hands-on knowledge of Firewalls, intrusion detection systems, data encryption, and other industry-standard techniques and practices. Strong knowledge of IT infrastructure, IP Networking, security best practices, and automation technologies. Application security: including but not limited to: authentication, identity and access management, auditing, use of cryptography, data security, privacy enhancing technologies, web services security, OWASP, threat & vulnerability management and secure code development methodologies. Infrastructure security: including but not limited to: network security, host security, database security, device security, VPNs & SSLs, secure file transfers, security event monitoring, malware security and cyber security. Operational security: including but not limited to: incident management, change & patch management, data centre & physical security, backups, DR & BCP, outsourcing, managed services, cloud computing, asset management, cryptographic keys & certificate management, PCI DSS and DPA compliance and ISO 27001/2. Analysing network security controls, including Firewall and Router security configuration. Preferred Delivering the security review processes and frameworks, with full audit trail. Managing multiple security assessments and changing priorities, simultaneously Ensuring Security Architecture Review is built into group wide and business specific processes for acquiring and developing new technology,including developing any needed processes. Aligning business requirements to complex security architecture frameworks. Skills Required: In depth knowledge of: Firewall: Juniper/Cisco/PaloAlto. Onion Security, Splunk, Suricata, Kali. Application Security. Identity and Access Management. Data Protection. Endpoint Security. Cyber Security Operations. Experienced with Threat Modelling. Pen testing and basic incident response. Scripting languages ( python, or PowerShell/building dashboards/au-tomating common tasks) Preferred: Experience in designing systems against a zero-trust architecture. Experience with designing SOC architectures (ie SIEM, SOAR and vulnerability management solutions). Expert-level certification in either AWS or Azure, with a Security specialization. Experience in working within regulated environments, such as PCI-DSS Experience in defining secure development life cycles. Qualifications Bachelor's Degree in either Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Math, Physics. CISSP, Certified Information Systems Security Professional, International Information Systems Security Certification Consortium (ISC2) Certification, Microsoft Azure Solutions Architect, or AWS Solutions Architect.
A School in Ealing are seeking a Deputy IT Manager to join their IT function. The Deputy IT Manager will work within the Service Desk Team developing and providing support for the IT Infrastructure across the school site ensuring effective operation and availability. The role will involve supporting the IT Manager and acting as an escalation point for the IT service desk team. While the role is primarily 3rd line involving team supervision and project support, it is expected that the Deputy IT Manager will also be involved with other support tasks, including assisting end users and supporting school events. Requirements Management Daily supervision, training and development of staff within the service desk team Promote best practices and ensure teachers are benefiting from the full potential of IT systems Assist the IT Manager in the delivery of IT development plans Oversee the helpdesk ticket system and assign staff appropriately Document IT procedures and create IT admin guides Deputise for the IT Manager as required IT Service Desk Ensure the IT Service Desk is offering a quality support service to all end users through efficient and effective practices as directed by the Network Manager. Ensure the technical knowledge base repository is maintained and kept up to date. Ensure that tickets are resolved in line with agreed SLAs staff are informed of progress regarding solutions. Act as an additional point of contact regarding technical issues raised by staff. Represent the IT manager by taking ownership of issues raised by resolving disputes/complaints. Disaster Recovery/Data Backups Support the maintenance of an effective backup and disaster recovery strategy to ensure against loss of data through VEEAM. Network Infrastructure Support the IT Manager in the operational management and control of technical aspects of the installation, configuration and maintenance of the school's software and network infrastructure Experience Required NVQ Level 4 Network Engineer or CompTIA A+ ITIL v3/v4 Microsoft Certifications (Azure, Server Admin, OS) GCSE pass in Maths and English 9-4 (A-C) Cisco CCNA 200-301 Project Managment Experience of a school setting Line management of IT staff Working with senior stakeholders Experience of working in the education sector Scoping and managing projects Coaching and mentoring skills Demonstrable experience of delivering training Producing user guides and procedures Experience in working with large and complex computer networks based on Microsoft Azure Active Directory.
Apr 17, 2024
Full time
A School in Ealing are seeking a Deputy IT Manager to join their IT function. The Deputy IT Manager will work within the Service Desk Team developing and providing support for the IT Infrastructure across the school site ensuring effective operation and availability. The role will involve supporting the IT Manager and acting as an escalation point for the IT service desk team. While the role is primarily 3rd line involving team supervision and project support, it is expected that the Deputy IT Manager will also be involved with other support tasks, including assisting end users and supporting school events. Requirements Management Daily supervision, training and development of staff within the service desk team Promote best practices and ensure teachers are benefiting from the full potential of IT systems Assist the IT Manager in the delivery of IT development plans Oversee the helpdesk ticket system and assign staff appropriately Document IT procedures and create IT admin guides Deputise for the IT Manager as required IT Service Desk Ensure the IT Service Desk is offering a quality support service to all end users through efficient and effective practices as directed by the Network Manager. Ensure the technical knowledge base repository is maintained and kept up to date. Ensure that tickets are resolved in line with agreed SLAs staff are informed of progress regarding solutions. Act as an additional point of contact regarding technical issues raised by staff. Represent the IT manager by taking ownership of issues raised by resolving disputes/complaints. Disaster Recovery/Data Backups Support the maintenance of an effective backup and disaster recovery strategy to ensure against loss of data through VEEAM. Network Infrastructure Support the IT Manager in the operational management and control of technical aspects of the installation, configuration and maintenance of the school's software and network infrastructure Experience Required NVQ Level 4 Network Engineer or CompTIA A+ ITIL v3/v4 Microsoft Certifications (Azure, Server Admin, OS) GCSE pass in Maths and English 9-4 (A-C) Cisco CCNA 200-301 Project Managment Experience of a school setting Line management of IT staff Working with senior stakeholders Experience of working in the education sector Scoping and managing projects Coaching and mentoring skills Demonstrable experience of delivering training Producing user guides and procedures Experience in working with large and complex computer networks based on Microsoft Azure Active Directory.
IT Services Manager - Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Services Manager - Sheffield
Apr 17, 2024
Full time
IT Services Manager - Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Services Manager - Sheffield
IT Technical Services Manager - Sheffield Our Sheffield client seeks a skilled IT Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes and manage SLAs and KPIs. Lead and mentored a team and provided technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership and communication skills. Benefits: Hybrid working Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Technical Services Manager - Sheffield
Apr 16, 2024
Full time
IT Technical Services Manager - Sheffield Our Sheffield client seeks a skilled IT Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes and manage SLAs and KPIs. Lead and mentored a team and provided technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership and communication skills. Benefits: Hybrid working Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Technical Services Manager - Sheffield
IT Infrastructure Engineer Derbyshire Permanent to £35,000 (DOE) + Benefits IT Infrastructure Engineer needed for a permanent career opportunity based near Derby. Start ideally in Spring 2024. A chance to join an established and growing business with scope to work remotely from home (WFH) on a part time hybrid basis. Benefits include: 25 days holiday (plus an extra day every 3 years) + Pension + Life Assurance + Medical Insurance + Training & Development + Flexible Benefits Scheme. Key skills, experience + tasks: IT Infrastructure Engineer needed to build, implement + support the live IT Infrastructure environment. Technical Environment: Windows Server 2016/2019, Active Directory (AD), DNS/DHCP, Group Policies, SCCM, O365 + Azure Cloud. Ensuring the smooth running of the IT infrastructure with minimal downtime + preventative maintenance. Delivering IT infrastructure deployment + upgrade projects with the support of the wider team. Liaising with 3rd party IT suppliers + updating IT documentation. Networking: TCP/IP, VLANs, Switches, Routers, Cisco, Meraki, Virtualisation (Nutanix), Microsoft NPS, Duo MFA + Rapid7. Advantageous Skills: Firewalls, Endpoint Backup/Security, Mimecast Email Security, Cloud File Server, Egnyte, Nasuni, Meraki WiFi, SD-WAN infrastructure.
Apr 16, 2024
Full time
IT Infrastructure Engineer Derbyshire Permanent to £35,000 (DOE) + Benefits IT Infrastructure Engineer needed for a permanent career opportunity based near Derby. Start ideally in Spring 2024. A chance to join an established and growing business with scope to work remotely from home (WFH) on a part time hybrid basis. Benefits include: 25 days holiday (plus an extra day every 3 years) + Pension + Life Assurance + Medical Insurance + Training & Development + Flexible Benefits Scheme. Key skills, experience + tasks: IT Infrastructure Engineer needed to build, implement + support the live IT Infrastructure environment. Technical Environment: Windows Server 2016/2019, Active Directory (AD), DNS/DHCP, Group Policies, SCCM, O365 + Azure Cloud. Ensuring the smooth running of the IT infrastructure with minimal downtime + preventative maintenance. Delivering IT infrastructure deployment + upgrade projects with the support of the wider team. Liaising with 3rd party IT suppliers + updating IT documentation. Networking: TCP/IP, VLANs, Switches, Routers, Cisco, Meraki, Virtualisation (Nutanix), Microsoft NPS, Duo MFA + Rapid7. Advantageous Skills: Firewalls, Endpoint Backup/Security, Mimecast Email Security, Cloud File Server, Egnyte, Nasuni, Meraki WiFi, SD-WAN infrastructure.
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. The position requires your presence at our datacentre in Studley on a rotational basis of 4 days on and 4 days off, alternating between day and night shifts. Additionally, you will be responsible for overseeing a team of 3-4 Engineers who work on both Connectivity and Server Infrastructure. This includes working with service transition, problem and change management, automation and continual process improvement. Our Senior Managed Services Engineers act as the point of escalation for the Managed Services Engineers in relation to customer incidents or requests. This role is responsible for leading on the key areas of delivery as directed by the Managed Services Manager, whilst acting as a mentor for the wider team. Key delivery areas include improved patching compliance, improved saturation of Antivirus, Monitoring, Backups, and the reduction of non-value add work. The role plays an important part in the technical aspects of Incident Management, Service Requests and Problem Management relating to their product specialism as well as being responsible for maintaining and developing the technical skills required to provide these services to our customers in accordance with our performance indicators and service level agreements. Senior Managed Services Engineers are also expected to maintain relationships with engineering teams, and potentially spend up to half their time on engineering activity. KEY RESPONSIBILITIES • Ensure a strong focus on the customer and delivery to meet their requirements, resolve issues and provide a professional service to their satisfaction across the shift. • Manage the workload and productivity of your shift, including Incident, Request, Change and Phone, acting as a point of escalation for the Managed Services Engineers on your shift to ensure Service Level targets are achieved. • Perform comprehensive handover with oncoming Senior Engineer/shift, including the completion of handover documentation and reassignment of all required activities. • Manage and update all planned activities from teams Planner Board. • Ensure appropriate engineer cover for shifts, across Server and Connectivity. • Maintain good customer engagement as a point of escalation via all means of communication available, including but not limited to email, ServiceNow, phone. Experience • Significant experience of working with relevant technology and delivering brilliant technical services including proven working experience in installing, configuring, and troubleshooting complex systems and environments. • Experience working in a fast-paced managed services environment desirable. • Experience working as a technical point of escalation/senior Engineer. • Understanding of the ITIL processes, particularly Change • Proven experience in delivering effective communication Strong technical background in at least two of the following: • Network/Firewalls (Cisco, Juniper, Palo Alto) • Infrastructure (Windows server, AD, Exchange, RDS, O365) • Database Platform (SQL server) • Virtualisation (Citrix, VMware, vSphere) • Cloud (Microsoft Azure ) Benefits Shift Allowance £7,500 25 days holiday & your birthday off Pension Holiday Trading Scheme - Buy/sell a maximum of 4 days leave. Employee Referral Scheme - A referral fee for any successful referrals that join Six Degrees. Group Life Assurance. Private Medical Insurance. Employee Assistance Programme. Eye Care Vouchers. Travel Insurance. Health Cash Plan. Six Degrees is not interested in paying lip-service to diversity and inclusion, just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fit what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
Apr 16, 2024
Full time
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. The position requires your presence at our datacentre in Studley on a rotational basis of 4 days on and 4 days off, alternating between day and night shifts. Additionally, you will be responsible for overseeing a team of 3-4 Engineers who work on both Connectivity and Server Infrastructure. This includes working with service transition, problem and change management, automation and continual process improvement. Our Senior Managed Services Engineers act as the point of escalation for the Managed Services Engineers in relation to customer incidents or requests. This role is responsible for leading on the key areas of delivery as directed by the Managed Services Manager, whilst acting as a mentor for the wider team. Key delivery areas include improved patching compliance, improved saturation of Antivirus, Monitoring, Backups, and the reduction of non-value add work. The role plays an important part in the technical aspects of Incident Management, Service Requests and Problem Management relating to their product specialism as well as being responsible for maintaining and developing the technical skills required to provide these services to our customers in accordance with our performance indicators and service level agreements. Senior Managed Services Engineers are also expected to maintain relationships with engineering teams, and potentially spend up to half their time on engineering activity. KEY RESPONSIBILITIES • Ensure a strong focus on the customer and delivery to meet their requirements, resolve issues and provide a professional service to their satisfaction across the shift. • Manage the workload and productivity of your shift, including Incident, Request, Change and Phone, acting as a point of escalation for the Managed Services Engineers on your shift to ensure Service Level targets are achieved. • Perform comprehensive handover with oncoming Senior Engineer/shift, including the completion of handover documentation and reassignment of all required activities. • Manage and update all planned activities from teams Planner Board. • Ensure appropriate engineer cover for shifts, across Server and Connectivity. • Maintain good customer engagement as a point of escalation via all means of communication available, including but not limited to email, ServiceNow, phone. Experience • Significant experience of working with relevant technology and delivering brilliant technical services including proven working experience in installing, configuring, and troubleshooting complex systems and environments. • Experience working in a fast-paced managed services environment desirable. • Experience working as a technical point of escalation/senior Engineer. • Understanding of the ITIL processes, particularly Change • Proven experience in delivering effective communication Strong technical background in at least two of the following: • Network/Firewalls (Cisco, Juniper, Palo Alto) • Infrastructure (Windows server, AD, Exchange, RDS, O365) • Database Platform (SQL server) • Virtualisation (Citrix, VMware, vSphere) • Cloud (Microsoft Azure ) Benefits Shift Allowance £7,500 25 days holiday & your birthday off Pension Holiday Trading Scheme - Buy/sell a maximum of 4 days leave. Employee Referral Scheme - A referral fee for any successful referrals that join Six Degrees. Group Life Assurance. Private Medical Insurance. Employee Assistance Programme. Eye Care Vouchers. Travel Insurance. Health Cash Plan. Six Degrees is not interested in paying lip-service to diversity and inclusion, just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fit what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
WE'RE RECRUITING! As one of the UK's fastest growing MSPs, we're on the lookout for a 3rd Line Service Desk Engineer Location: Remote working with office travel when required (Can travel / be based at any Nasstar Office - Telford / Wakeield / Poole) Salary: Competitive base + benefits Job Type: Permanent Hours: Monday - Friday (Standard Hours) About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board. We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them? Modernise to maximise More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with! About the Role An opportunity to join a growing support team and resolve issues for customers from all over the world, by delivering exceptional customer service for Nasstar's Managed Service customers. The aim of individuals in this role is to fix the more complex issues being raised to the Service Desk and to disseminate that knowledge to your peers. You will also work closely with other resolve groups, to facilitate the successful resolution of customer issues. You will be required to progress all support incidents in line with the customers SLA ensuring that any updates are entered into the tickets including investigative steps and clear updates that can be relayed to the customer in a clear and concise manner. To achieve this target, you will need to be agile in managing your tickets constantly re-evaluating priorities. Responsibilities: Be the technical escalation point for Level 1 and Level 2 engineers within the Service Desk To provide assistance with complex issues. To ensure updates are provided to team members that can be disseminated to customers To carry out root cause analysis on problems identified Actively managing and maintaining a list of assigned tickets. By ensuring they are regularly updated in-line with SLAs Ensuring any investigative work is documented within Keeping the customer/Level 1 team informed and updated with the progression of their issue. To maintain good work relationships with vendors Ensure any escalations to vendors are monitored and updated on a regular basis Ensuring vendors are provided with access and knowledge required to service our customers Ensure clear and concise information is provided with vendors to ensure a speedy resolution. Ensure customer environments and managed and maintained to a high standard Managed and maintain group policies for customers Review and resolve proactive alerts Perform a variety of maintenance tasks as required, such as diagnosis of problems, patching and capacity management. What we are looking for: Education & Qualifications: Microsoft Associate Certifications Citrix CCP-V or AppDS CompTIA Linux+ Network certification such as (CCNA, JNCIA or NSE 4) Experience: Working under pressure, especially when a critical issue has occurred. Managing your own workload. Working for a Managed Service Provider (MSP) Previous IT experience Experience with the use of an ITSM toolset (ideally ServiceNow) Experience working within 3rd Line Service Desk team. Skills / Aptitude: IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. At least five years of Microsoft server level IT experience. Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. Linux server management and maintenance. A working knowledge of PowerShell. Specific knowledge of Datto, Veeam or Carbonite Backup solutions. Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar. A note for agencies: Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
Apr 15, 2024
Full time
WE'RE RECRUITING! As one of the UK's fastest growing MSPs, we're on the lookout for a 3rd Line Service Desk Engineer Location: Remote working with office travel when required (Can travel / be based at any Nasstar Office - Telford / Wakeield / Poole) Salary: Competitive base + benefits Job Type: Permanent Hours: Monday - Friday (Standard Hours) About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board. We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them? Modernise to maximise More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with! About the Role An opportunity to join a growing support team and resolve issues for customers from all over the world, by delivering exceptional customer service for Nasstar's Managed Service customers. The aim of individuals in this role is to fix the more complex issues being raised to the Service Desk and to disseminate that knowledge to your peers. You will also work closely with other resolve groups, to facilitate the successful resolution of customer issues. You will be required to progress all support incidents in line with the customers SLA ensuring that any updates are entered into the tickets including investigative steps and clear updates that can be relayed to the customer in a clear and concise manner. To achieve this target, you will need to be agile in managing your tickets constantly re-evaluating priorities. Responsibilities: Be the technical escalation point for Level 1 and Level 2 engineers within the Service Desk To provide assistance with complex issues. To ensure updates are provided to team members that can be disseminated to customers To carry out root cause analysis on problems identified Actively managing and maintaining a list of assigned tickets. By ensuring they are regularly updated in-line with SLAs Ensuring any investigative work is documented within Keeping the customer/Level 1 team informed and updated with the progression of their issue. To maintain good work relationships with vendors Ensure any escalations to vendors are monitored and updated on a regular basis Ensuring vendors are provided with access and knowledge required to service our customers Ensure clear and concise information is provided with vendors to ensure a speedy resolution. Ensure customer environments and managed and maintained to a high standard Managed and maintain group policies for customers Review and resolve proactive alerts Perform a variety of maintenance tasks as required, such as diagnosis of problems, patching and capacity management. What we are looking for: Education & Qualifications: Microsoft Associate Certifications Citrix CCP-V or AppDS CompTIA Linux+ Network certification such as (CCNA, JNCIA or NSE 4) Experience: Working under pressure, especially when a critical issue has occurred. Managing your own workload. Working for a Managed Service Provider (MSP) Previous IT experience Experience with the use of an ITSM toolset (ideally ServiceNow) Experience working within 3rd Line Service Desk team. Skills / Aptitude: IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. At least five years of Microsoft server level IT experience. Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. Linux server management and maintenance. A working knowledge of PowerShell. Specific knowledge of Datto, Veeam or Carbonite Backup solutions. Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar. A note for agencies: Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
DK Recruitment are recruiting for an Infrastructure Engineer on behalf of our client in the charity sector based in North Bristol expanding the infrastructure team. You will be the technical hands-on resource to install & configure the Meraki network and associated infrastructure. You will work within the IT team, alongside my client's project management team and third-party vendors. Essential Skills: Strong Windows Server management experience Cisco Meraki network management To have experience administrating Microsoft's cloud platform (Office 365, 365 Admin Center, Azure Active Directory) Full UK Driving licence and own vehicle Location: North Bristol Onsite based role with visits to client sites. Benefits: Paying a starting salary of £46,000 with yearly increases. 7.5% pension Gym, pool & spa membership Annual leave starts at 27 days increasing to 30 + bank holidays. Fully funded training 35 hour working week. If you are open to finding out more, please apply and we can arrange a call to go through the position in more detail!
Apr 15, 2024
Full time
DK Recruitment are recruiting for an Infrastructure Engineer on behalf of our client in the charity sector based in North Bristol expanding the infrastructure team. You will be the technical hands-on resource to install & configure the Meraki network and associated infrastructure. You will work within the IT team, alongside my client's project management team and third-party vendors. Essential Skills: Strong Windows Server management experience Cisco Meraki network management To have experience administrating Microsoft's cloud platform (Office 365, 365 Admin Center, Azure Active Directory) Full UK Driving licence and own vehicle Location: North Bristol Onsite based role with visits to client sites. Benefits: Paying a starting salary of £46,000 with yearly increases. 7.5% pension Gym, pool & spa membership Annual leave starts at 27 days increasing to 30 + bank holidays. Fully funded training 35 hour working week. If you are open to finding out more, please apply and we can arrange a call to go through the position in more detail!
3rd Line IT Support Engineer - Birmingham/ hybrid £35,000 to £38,000 We're partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful 3rd Line IT Support Engineer will join a vibrant and talent team of engineers who operate within a collaborate environment. As the 3rd Line IT Support Engineer, you will be resolving issues with a wide range of customers - this will involve project work and BAU. This is a great opportunity for someone who is looking for an opportunity to get into a growing MSP. The successful candidate would have the opportunity to grow and expand their skills within IT, as well as progress through the business. The new hire will need to be familiar with a variety of technology including Office 365, Azure, Active Directory, Intune, Firewalls, routers, switches etc. The 3rd Line IT Support Engineer will work on a hybrid working structure of 4 days onsite and 1 days from home. Requirements of the 3rd Line IT Support Engineer: Proven experience in a Managed service provider (MSP) or Telecommunications. Experience in a 3rd line capacity. Full UK Driving license Experience with tickets and ticketing system Strong understanding of Windows 10/11, Windows Server 2012 -2022, Office 365, SCCM (or similar) Active Directory Familiar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication / Hyper- V Networking experience with Cisco or Meraki. An ability to explain technical problems in a simple way to end users at all levels within the business. Strong communication and problem-solving skills. 3rd Line IT Support Engineer - Birmingham £35,000 to £38,000 To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Bradley Webb , by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at 'VIQU IT Recruitment' on LinkedIn, and
Apr 13, 2024
Full time
3rd Line IT Support Engineer - Birmingham/ hybrid £35,000 to £38,000 We're partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful 3rd Line IT Support Engineer will join a vibrant and talent team of engineers who operate within a collaborate environment. As the 3rd Line IT Support Engineer, you will be resolving issues with a wide range of customers - this will involve project work and BAU. This is a great opportunity for someone who is looking for an opportunity to get into a growing MSP. The successful candidate would have the opportunity to grow and expand their skills within IT, as well as progress through the business. The new hire will need to be familiar with a variety of technology including Office 365, Azure, Active Directory, Intune, Firewalls, routers, switches etc. The 3rd Line IT Support Engineer will work on a hybrid working structure of 4 days onsite and 1 days from home. Requirements of the 3rd Line IT Support Engineer: Proven experience in a Managed service provider (MSP) or Telecommunications. Experience in a 3rd line capacity. Full UK Driving license Experience with tickets and ticketing system Strong understanding of Windows 10/11, Windows Server 2012 -2022, Office 365, SCCM (or similar) Active Directory Familiar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication / Hyper- V Networking experience with Cisco or Meraki. An ability to explain technical problems in a simple way to end users at all levels within the business. Strong communication and problem-solving skills. 3rd Line IT Support Engineer - Birmingham £35,000 to £38,000 To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Bradley Webb , by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at 'VIQU IT Recruitment' on LinkedIn, and
JOB DESCRIPTION The successful candidate will perform a mixture of operational and development activities supporting Next's Retail Estate About the Team Working in a team of 5, you will be supporting both our head office and multi-site IT estate that in turn service our 700+ retail stores. About the Role In this role, you will work with a variety of on-premise technologies that are used to ensure our retail stores and their wider business functions operate correctly and optimally. You'll get involved with the estate-wide deployment of our in-house developed retail software, provide third-line infrastructure support to our retail systems and deliver IT and business driven projects. As Next IT continues its journey into Cloud and hybrid solutions, you will progressively assist future activities that look to understand and utilise the Microsoft Azure cloud. Operational activities include proactive system monitoring, incident management and resolution, change/problem/request management, disaster recovery, capacity management and software deployments. Development activities include delivery of new infrastructure platforms and solutions that meet Next's business and security requirements. You will use a combination of physical, virtualised and cloud platforms to design, build and deploy infrastructure and supporting systems. Maintain all documentation for our systems ensuring they are up to date, incorporating standard processes, maintenance and DR. There are flexible working options available with this role, including home working Essential Criteria Experience of supporting a multi-site enterprise IT environment and providing third line support of servers, workstations and peripherals. A track record in developing, implementing and maintaining a resilient Windows Server infrastructure. This includes Active Directory, Site Topologies, DNS and DHCP. Windows Failover Clustering experience. PowerShell scripting knowledge and scripted automation experience. Internet Information Services (IIS). SQL Server O/S build, software deployment and security patching using Microsoft SCCM Proactive system monitoring using Microsoft SCOM. Experience of managing Android based devices using MDM software. Experience of developing and supporting Microsoft Hyper-V clusters. Experience of IT change management and configuration management processes. A strong technical background Talent for solving problems Ability to plan and prioritise a busy workload Desirable Criteria Industry recognised qualifications such as MCP, MCSE. Experience of Microsoft Azure cloud technologies. Experience of SureMDM Mobile Device Management. Cisco Meraki Cloud Networking experience. HP/Dell Server Hardware Experience. Experience of IT estates in a retail environment. An understanding of Agile software development methodologies. Project management & planning principles. ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
Apr 11, 2024
Full time
JOB DESCRIPTION The successful candidate will perform a mixture of operational and development activities supporting Next's Retail Estate About the Team Working in a team of 5, you will be supporting both our head office and multi-site IT estate that in turn service our 700+ retail stores. About the Role In this role, you will work with a variety of on-premise technologies that are used to ensure our retail stores and their wider business functions operate correctly and optimally. You'll get involved with the estate-wide deployment of our in-house developed retail software, provide third-line infrastructure support to our retail systems and deliver IT and business driven projects. As Next IT continues its journey into Cloud and hybrid solutions, you will progressively assist future activities that look to understand and utilise the Microsoft Azure cloud. Operational activities include proactive system monitoring, incident management and resolution, change/problem/request management, disaster recovery, capacity management and software deployments. Development activities include delivery of new infrastructure platforms and solutions that meet Next's business and security requirements. You will use a combination of physical, virtualised and cloud platforms to design, build and deploy infrastructure and supporting systems. Maintain all documentation for our systems ensuring they are up to date, incorporating standard processes, maintenance and DR. There are flexible working options available with this role, including home working Essential Criteria Experience of supporting a multi-site enterprise IT environment and providing third line support of servers, workstations and peripherals. A track record in developing, implementing and maintaining a resilient Windows Server infrastructure. This includes Active Directory, Site Topologies, DNS and DHCP. Windows Failover Clustering experience. PowerShell scripting knowledge and scripted automation experience. Internet Information Services (IIS). SQL Server O/S build, software deployment and security patching using Microsoft SCCM Proactive system monitoring using Microsoft SCOM. Experience of managing Android based devices using MDM software. Experience of developing and supporting Microsoft Hyper-V clusters. Experience of IT change management and configuration management processes. A strong technical background Talent for solving problems Ability to plan and prioritise a busy workload Desirable Criteria Industry recognised qualifications such as MCP, MCSE. Experience of Microsoft Azure cloud technologies. Experience of SureMDM Mobile Device Management. Cisco Meraki Cloud Networking experience. HP/Dell Server Hardware Experience. Experience of IT estates in a retail environment. An understanding of Agile software development methodologies. Project management & planning principles. ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
The company: A global manufacturing business is searching for a Senior Network Engineer to join at an exciting time of digital transformation for the business. This company is forever focussing on continuous improvement and innovation, they are looking for their network team to help them make this a possibility. The role: This role will ensure effective technical management and development of IT Infrastructure systems and networks. You will be upgrading complex technical systems and processes, to deliver operation excellence and data security. This role is a mixture of project and BAU work. You will be involved in the following activities: System Improvement : Identifies and leads technical upgrades and enhancements for key infrastructure systems. Co-ordinate with global stakeholders to plan and deliver these improvements. Business Continuity : Handling incidents and changes requiring specific technical expertise or business knowledge. System Development : Managing the introduction of new technologies. Define technical standards and ensures a smooth transition to operational services. Project Support and Service Intake : Provide support from design to delivery, especially related to IT infrastructure. Security & Compliance : Ensuring operational changes align with IT security standards is a priority. Track compliance reviews, risk assessments, and remediation plans associated with IT Operations. Out of hours: planning and delivering system upgrades and enhancements. Key skills required for this role: Strong commercial experience with IT Network Infrastructure Cisco Identity Service Engine (Cisco ISE) Microsoft Azure Based Networking Cisco Networking Services (Routing, Switching, Firewalls, Wifi) Cisco Unified Communications Cisco Defence Orchestrator Benefits include: 27 Days annual leave + bank holidays Bonus scheme Competitive salary Up to 12% pension scheme Death in Service Policy Healthcare Benefits Health and wellness benefits i.e. discounted gym membership, cycle-to-work scheme etc. Free parking Excellent office facilities Flexible working hours (core hours are 9:30- 15:30) Full time/ Permanent/ 3 days per week in office/ Flexible working hours/ Monday - Friday/ On Call Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion
Apr 05, 2024
Full time
The company: A global manufacturing business is searching for a Senior Network Engineer to join at an exciting time of digital transformation for the business. This company is forever focussing on continuous improvement and innovation, they are looking for their network team to help them make this a possibility. The role: This role will ensure effective technical management and development of IT Infrastructure systems and networks. You will be upgrading complex technical systems and processes, to deliver operation excellence and data security. This role is a mixture of project and BAU work. You will be involved in the following activities: System Improvement : Identifies and leads technical upgrades and enhancements for key infrastructure systems. Co-ordinate with global stakeholders to plan and deliver these improvements. Business Continuity : Handling incidents and changes requiring specific technical expertise or business knowledge. System Development : Managing the introduction of new technologies. Define technical standards and ensures a smooth transition to operational services. Project Support and Service Intake : Provide support from design to delivery, especially related to IT infrastructure. Security & Compliance : Ensuring operational changes align with IT security standards is a priority. Track compliance reviews, risk assessments, and remediation plans associated with IT Operations. Out of hours: planning and delivering system upgrades and enhancements. Key skills required for this role: Strong commercial experience with IT Network Infrastructure Cisco Identity Service Engine (Cisco ISE) Microsoft Azure Based Networking Cisco Networking Services (Routing, Switching, Firewalls, Wifi) Cisco Unified Communications Cisco Defence Orchestrator Benefits include: 27 Days annual leave + bank holidays Bonus scheme Competitive salary Up to 12% pension scheme Death in Service Policy Healthcare Benefits Health and wellness benefits i.e. discounted gym membership, cycle-to-work scheme etc. Free parking Excellent office facilities Flexible working hours (core hours are 9:30- 15:30) Full time/ Permanent/ 3 days per week in office/ Flexible working hours/ Monday - Friday/ On Call Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion
Our client are seeking a motivated and experienced 2nd Line IT Support Engineer to join their expanding team based in Wool, Dorset. The 2nd Line IT Engineer will take ownership and manage tickets through resolution. You'll be troubleshooting, maintaining, and supporting a wide range of systems. This will be a customer-focused role so good communication skills is essential. This is a 2nd line role so good 2nd Line Support experience is also essential. Skills / Experience - please note that it is not essential to have all of these skills so please dont be put off if you don't have experience in everything. If you have a number of the below, please apply! Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix (XenApp/XenDesktop) Sharepoint 2010/2013 This is a site-based role - Monday-Friday in the offices. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Apr 04, 2024
Full time
Our client are seeking a motivated and experienced 2nd Line IT Support Engineer to join their expanding team based in Wool, Dorset. The 2nd Line IT Engineer will take ownership and manage tickets through resolution. You'll be troubleshooting, maintaining, and supporting a wide range of systems. This will be a customer-focused role so good communication skills is essential. This is a 2nd line role so good 2nd Line Support experience is also essential. Skills / Experience - please note that it is not essential to have all of these skills so please dont be put off if you don't have experience in everything. If you have a number of the below, please apply! Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix (XenApp/XenDesktop) Sharepoint 2010/2013 This is a site-based role - Monday-Friday in the offices. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
As an infrastructure engineer, you will be part of a team responsible for the ongoing support and development of a MultiCloud platform, as well as the delivery of new dedicated customer cloud environments such as Private Infrastructure as a Service and Platform as a Service. You will also provide an escalation point for Service Desk Third Line engineers to aid with incident resolution and operational support. You will be expected to have input into the development of the environments you support by helping identify more productive technologies and methods of operating for the business. Knowledge and enthusiasm for automation, DevOps or NetOps would be advantageous. The role is customer-facing, and as a technical lead for delivery and support, you will be expected to work closely with customers, end users, and technical partners. As such, the role is a mixture of BAU support, internal project work and customer-facing project work. This is a very challenging role that will give the successful candidate exposure to all levels of our business and will include the opportunity to work on a wide range of technologies. You will have previous experience in supporting and managing data centre solutions (networks, servers, storage, and applications). Service provider experience would be advantageous but not essential for the right candidate. This role is ideally suited to a candidate looking to gain exposure to a wide range of technologies. A willingness to learn and push your current boundaries is critical! You will be required to participate in an out-of-hours support rota as an escalation point for the service desk on-call engineers. Core Technical Skills Strong knowledge in the following areas: Server Hardware Support Windows Server Operating Systems Hypervisors (VMWare required) Firewalls and VPN solutions (Preferably Cisco and Fortigate) Modern backup and DR toolsets Monitoring solutions Minimum networking skill level of CCNA or equivalent experience Working knowledge of Public Cloud providers (e.g.) GCP, AWS, Azure Translating designs into live solutions Specialist Technical Skills Knowledge in some of the following areas: SQL Server Linux Operating Systems Cisco ACI networking Enterprise and/or service provider networking Network virtualisation (such as VMWare DVS and NSX) VMWare SRM and DRS NetApp Storage / Storage Area Networking Site-to-site VPNs and/or SD-WAN Site replication and Disaster Recovery solutions Automation tools such as Ansible and Terraform DevOps and/or NetOps Communication and Soft Skills Be comfortable: Working with customers, (e.g.) projects, support, incident, and cases via in person, online collaboration tools, phone or email Working to tight timescales Working as part of a wider technical team Dealing with conflicting priorities Identifying issues or blockers to task/project delivery Providing updates to customers on technical incidents/cases Mentoring and skills transfer to other team members and Service Desk engineers Apply now for an immediate interview.
Apr 02, 2024
Full time
As an infrastructure engineer, you will be part of a team responsible for the ongoing support and development of a MultiCloud platform, as well as the delivery of new dedicated customer cloud environments such as Private Infrastructure as a Service and Platform as a Service. You will also provide an escalation point for Service Desk Third Line engineers to aid with incident resolution and operational support. You will be expected to have input into the development of the environments you support by helping identify more productive technologies and methods of operating for the business. Knowledge and enthusiasm for automation, DevOps or NetOps would be advantageous. The role is customer-facing, and as a technical lead for delivery and support, you will be expected to work closely with customers, end users, and technical partners. As such, the role is a mixture of BAU support, internal project work and customer-facing project work. This is a very challenging role that will give the successful candidate exposure to all levels of our business and will include the opportunity to work on a wide range of technologies. You will have previous experience in supporting and managing data centre solutions (networks, servers, storage, and applications). Service provider experience would be advantageous but not essential for the right candidate. This role is ideally suited to a candidate looking to gain exposure to a wide range of technologies. A willingness to learn and push your current boundaries is critical! You will be required to participate in an out-of-hours support rota as an escalation point for the service desk on-call engineers. Core Technical Skills Strong knowledge in the following areas: Server Hardware Support Windows Server Operating Systems Hypervisors (VMWare required) Firewalls and VPN solutions (Preferably Cisco and Fortigate) Modern backup and DR toolsets Monitoring solutions Minimum networking skill level of CCNA or equivalent experience Working knowledge of Public Cloud providers (e.g.) GCP, AWS, Azure Translating designs into live solutions Specialist Technical Skills Knowledge in some of the following areas: SQL Server Linux Operating Systems Cisco ACI networking Enterprise and/or service provider networking Network virtualisation (such as VMWare DVS and NSX) VMWare SRM and DRS NetApp Storage / Storage Area Networking Site-to-site VPNs and/or SD-WAN Site replication and Disaster Recovery solutions Automation tools such as Ansible and Terraform DevOps and/or NetOps Communication and Soft Skills Be comfortable: Working with customers, (e.g.) projects, support, incident, and cases via in person, online collaboration tools, phone or email Working to tight timescales Working as part of a wider technical team Dealing with conflicting priorities Identifying issues or blockers to task/project delivery Providing updates to customers on technical incidents/cases Mentoring and skills transfer to other team members and Service Desk engineers Apply now for an immediate interview.
Infrastructure Project Engineer Location: Gloucester Pay Range/details: £40,000 Contract Type: Permanent As an Infrastructure Project Engineer you will be responsible for supporting and enhancing our clients customers infrastructures so that they can meet their business objectives. You will be working with both internal and external customers to ensure projects are successfully delivered within the required timeframes and specifications. The Technology Projects team will work alongside the Sales team to recommend products and services for customers infrastructure requirements. Key Responsibilities Infrastructure Project Engineer Delivering technical projects according to the specifications and customer briefs Providing updates on the project s progress to relevant contacts Maintaining all relevant project documentation and the knowledgebase Providing support to resolve change management issues Liaising with the Sales team to produce new business proposals and to review customers existing infrastructures, suggesting areas for modernisation Ensuring all time spent on projects is recorded accurately within the system Arranging meetings with customers to get authorisation and sign-off on project deliverables Ensuring project handovers are completed in full, with the service desk Ensuring knowledge of technologies/infrastructures is kept up-to-date and relevant Any other duties specified by your line manager Qualifications & Requirements Infrastructure Project Engineer 2 years or more experience working within an IT support environment or for a Managed Service Provider At least 1 formal IT qualification (e.g. CCNA, CompTIA, MSCA & MSCE) or proven experience Excellent working knowledge of Windows Server environments and Networking (HP, Cisco) Exposure to virtualisation and cloud technologies including VMware, Hyper V and Azure environments Ability to work within a team or using own initiative Excellent communication skills Good working knowledge of MS 365 Administration Desire to learn new skills and gain relevant qualifications Ideally qualified/experienced in networking and server technologies with the desire to expand into cloud technologies SharePoint & One Drive experience Within 30-45 minute commute of our Gloucester office Call for action: For more information on this role, please contact Zoey Bunn on (phone number removed) send a copy of your CV to (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy. Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a infrastructure project engineer, network engineer or project engineer may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Mar 31, 2024
Full time
Infrastructure Project Engineer Location: Gloucester Pay Range/details: £40,000 Contract Type: Permanent As an Infrastructure Project Engineer you will be responsible for supporting and enhancing our clients customers infrastructures so that they can meet their business objectives. You will be working with both internal and external customers to ensure projects are successfully delivered within the required timeframes and specifications. The Technology Projects team will work alongside the Sales team to recommend products and services for customers infrastructure requirements. Key Responsibilities Infrastructure Project Engineer Delivering technical projects according to the specifications and customer briefs Providing updates on the project s progress to relevant contacts Maintaining all relevant project documentation and the knowledgebase Providing support to resolve change management issues Liaising with the Sales team to produce new business proposals and to review customers existing infrastructures, suggesting areas for modernisation Ensuring all time spent on projects is recorded accurately within the system Arranging meetings with customers to get authorisation and sign-off on project deliverables Ensuring project handovers are completed in full, with the service desk Ensuring knowledge of technologies/infrastructures is kept up-to-date and relevant Any other duties specified by your line manager Qualifications & Requirements Infrastructure Project Engineer 2 years or more experience working within an IT support environment or for a Managed Service Provider At least 1 formal IT qualification (e.g. CCNA, CompTIA, MSCA & MSCE) or proven experience Excellent working knowledge of Windows Server environments and Networking (HP, Cisco) Exposure to virtualisation and cloud technologies including VMware, Hyper V and Azure environments Ability to work within a team or using own initiative Excellent communication skills Good working knowledge of MS 365 Administration Desire to learn new skills and gain relevant qualifications Ideally qualified/experienced in networking and server technologies with the desire to expand into cloud technologies SharePoint & One Drive experience Within 30-45 minute commute of our Gloucester office Call for action: For more information on this role, please contact Zoey Bunn on (phone number removed) send a copy of your CV to (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy. Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a infrastructure project engineer, network engineer or project engineer may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Job Title: Network Security Architect Type: Permanent Location: Hybrid - 3 days p/week London Rate: 700 - 850 p/day TEC Partners are working with a world-leading technology client who are currently looking for a Network Security Architect, ideally with experience in the financial services industry, to work on an upcoming, large-scale customer assignment. As a Network Security Architect, you will support Infrastructure Services by maintaining a high level of technical expertise in Network Security, supporting delivery teams and engineers in the deployment of Services, and serving as an escalation point for delivery engineers. You will also be responsible for assisting with introducing new services, including developing and documenting deployment methodologies, and working with delivery teams to develop those capabilities in the field. This can include meeting with customers for network assessments, network design including firewalls, routing and switching, and leading and supporting network migration execution. Responsibilities: Partnering with the PMO counterpart to resolve Risks and Issues upon identification. Being accountable for resolving technical Risks and Issues in their project using their background and the array of resources available within organisation. Holding staff, contractors, and partners responsible for ensuring that the best practices and templates are followed and delivered to the customer. Reviewing and deployment documents, technical assessments, and other technical outputs to ensure a correct and consistent tone is delivered Managing project as if it were their own stand-alone business and deliver a service that matches the organisation's expectations, focusing on profitability and professionalism. Pre Sales Support: working with Customers, Technical Solutions Architects, Client Services Execs and Account Teams to identify customer's desired business & technical outcomes. Create High-Level Design (HLD) and Low-Level Design (LLD) documentation. Create change/cut window Method of Procedure (MOP) documentation. Perform advanced engineering services supporting the engineering delivery team when necessary. Champion the delivery of complex Network solutions. Provide technical guidance, knowledge transfers, and mentorship as required. Responsible for creating documentation for Network technologies. Requirements: Proven track record of successfully managing and delivering complex IT projects on time and within budget, utilizing programmatic approaches, eg. Agile or Waterfall. Demonstrated ability to design, develop, and implement scalable, reliable, and efficient technical solutions. Extensive knowledge of Firewall Design, Implementation, and Migrations is required. Extensive knowledge of TCP/IP communication and routing is required (VRRP, HSRP, VSRP, ISIS, OSPF, EIGRP, BGP). Extensive technical knowledge of TCP/IP, UDP, DNS, DHCP, Load Balancing. Extensive technical knowledge of network and security protocols (IPSEC VPN, SGT, SSL VPN, AAA, Dot1x, TrustSec, NAT, QoS) Extensive expertise in next generation firewall solutions (NGFW). Experience and expertise in developing architect-level network topology solutions. Experience with IAM, 2-Factor Authentication, User Account Management (Active Directory (on-prem, Azure), Endpoint Management. Advanced knowledge and/or certifications in at least one of the following platforms is also beneficial: Arista, Aruba, Cisco, Check Point, F5, For0net, Juniper, Palo Alto, Zscaler This is just a snapshot of our client's requirement. Get in touch for a full job spec and details on the position. We will be assisting our client in interviewing and appointing the best candidate ASAP. Apply without delay for consideration.
Mar 31, 2024
Contractor
Job Title: Network Security Architect Type: Permanent Location: Hybrid - 3 days p/week London Rate: 700 - 850 p/day TEC Partners are working with a world-leading technology client who are currently looking for a Network Security Architect, ideally with experience in the financial services industry, to work on an upcoming, large-scale customer assignment. As a Network Security Architect, you will support Infrastructure Services by maintaining a high level of technical expertise in Network Security, supporting delivery teams and engineers in the deployment of Services, and serving as an escalation point for delivery engineers. You will also be responsible for assisting with introducing new services, including developing and documenting deployment methodologies, and working with delivery teams to develop those capabilities in the field. This can include meeting with customers for network assessments, network design including firewalls, routing and switching, and leading and supporting network migration execution. Responsibilities: Partnering with the PMO counterpart to resolve Risks and Issues upon identification. Being accountable for resolving technical Risks and Issues in their project using their background and the array of resources available within organisation. Holding staff, contractors, and partners responsible for ensuring that the best practices and templates are followed and delivered to the customer. Reviewing and deployment documents, technical assessments, and other technical outputs to ensure a correct and consistent tone is delivered Managing project as if it were their own stand-alone business and deliver a service that matches the organisation's expectations, focusing on profitability and professionalism. Pre Sales Support: working with Customers, Technical Solutions Architects, Client Services Execs and Account Teams to identify customer's desired business & technical outcomes. Create High-Level Design (HLD) and Low-Level Design (LLD) documentation. Create change/cut window Method of Procedure (MOP) documentation. Perform advanced engineering services supporting the engineering delivery team when necessary. Champion the delivery of complex Network solutions. Provide technical guidance, knowledge transfers, and mentorship as required. Responsible for creating documentation for Network technologies. Requirements: Proven track record of successfully managing and delivering complex IT projects on time and within budget, utilizing programmatic approaches, eg. Agile or Waterfall. Demonstrated ability to design, develop, and implement scalable, reliable, and efficient technical solutions. Extensive knowledge of Firewall Design, Implementation, and Migrations is required. Extensive knowledge of TCP/IP communication and routing is required (VRRP, HSRP, VSRP, ISIS, OSPF, EIGRP, BGP). Extensive technical knowledge of TCP/IP, UDP, DNS, DHCP, Load Balancing. Extensive technical knowledge of network and security protocols (IPSEC VPN, SGT, SSL VPN, AAA, Dot1x, TrustSec, NAT, QoS) Extensive expertise in next generation firewall solutions (NGFW). Experience and expertise in developing architect-level network topology solutions. Experience with IAM, 2-Factor Authentication, User Account Management (Active Directory (on-prem, Azure), Endpoint Management. Advanced knowledge and/or certifications in at least one of the following platforms is also beneficial: Arista, Aruba, Cisco, Check Point, F5, For0net, Juniper, Palo Alto, Zscaler This is just a snapshot of our client's requirement. Get in touch for a full job spec and details on the position. We will be assisting our client in interviewing and appointing the best candidate ASAP. Apply without delay for consideration.
Role: 2nd Line Engineer Location: Coventry Salary: 30,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 31, 2024
Full time
Role: 2nd Line Engineer Location: Coventry Salary: 30,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Deeply technical opportunities, working at a sociable client office, exposure to new technologies or all of the above - you will thrive in our mutually supportive technical environment in Dorset. If this sounds like the opportunity you've been looking for and you have been residing in the UK for the last 5 years (as you'll need SC level clearance after joining us) read on to see if you could be a fit. You're an experienced, 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary. Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you. You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time. These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 This role requires the following National security vetting: Baseline Personnel Security Standard (BPSS)National security vetting: Security Check (SC) For more details around those requirements and to see if you are eligible, please follow this link . Click here for the package of benefits that comes with this role. Hit that apply button. If your CV isn't up to date, not a problem, what you currently have at hand is perfectly fine, anything else can be discussed afterwards.
Mar 28, 2024
Full time
Deeply technical opportunities, working at a sociable client office, exposure to new technologies or all of the above - you will thrive in our mutually supportive technical environment in Dorset. If this sounds like the opportunity you've been looking for and you have been residing in the UK for the last 5 years (as you'll need SC level clearance after joining us) read on to see if you could be a fit. You're an experienced, 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary. Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you. You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time. These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 This role requires the following National security vetting: Baseline Personnel Security Standard (BPSS)National security vetting: Security Check (SC) For more details around those requirements and to see if you are eligible, please follow this link . Click here for the package of benefits that comes with this role. Hit that apply button. If your CV isn't up to date, not a problem, what you currently have at hand is perfectly fine, anything else can be discussed afterwards.
Deeply technical opportunities, working at sociable client offices, exploring new client offices, exposed to new technologies or all the above - either way, we provide a mutually supportive technical environment that resonates best with you and your development as an on-site engineer. You're an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary. Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you. You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time. These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 Benefits Click here for the list of benefits. Hit the apply button to easily share your details with us and we promise to respond quickly.
Mar 28, 2024
Full time
Deeply technical opportunities, working at sociable client offices, exploring new client offices, exposed to new technologies or all the above - either way, we provide a mutually supportive technical environment that resonates best with you and your development as an on-site engineer. You're an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary. Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you. You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time. These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 Benefits Click here for the list of benefits. Hit the apply button to easily share your details with us and we promise to respond quickly.
Xpertise are looking for a Network Engineer to join a client of ours within the Aviation sector on a contractual basis. Technical, Cloud ( AWS or Azure ) knowledge would be advantageous, alongside previous experience within the Aviation industry would be extremely desirable and make you a favorable candidate. £350 - £450 Inside IR35 (per day) 2-days a week on site in the London office 6-month contract (renewal option) Network Engineer Responsibilities: Creation and implementation of configuration changes as per requirements in WAN & LAN interfaces Configuration of Cisco routers, switches and firewalls Configuration of DHCP scopes in server Configuration of access-lists and updating as per requirements Network Engineer Requirements: Knowledge of WAN & LAN interfaces Understanding of Cisco Meraki environments Experience in supporting and testing LANs, VLANs, WLANs, VPNs etc. Knowledge of SNOW in ticketing systems. Experience with networking protocols including TCP, STP, ARP, Ethernet & OSPF If this role is of interest, then please email your CV over to (url removed).
Mar 22, 2024
Contractor
Xpertise are looking for a Network Engineer to join a client of ours within the Aviation sector on a contractual basis. Technical, Cloud ( AWS or Azure ) knowledge would be advantageous, alongside previous experience within the Aviation industry would be extremely desirable and make you a favorable candidate. £350 - £450 Inside IR35 (per day) 2-days a week on site in the London office 6-month contract (renewal option) Network Engineer Responsibilities: Creation and implementation of configuration changes as per requirements in WAN & LAN interfaces Configuration of Cisco routers, switches and firewalls Configuration of DHCP scopes in server Configuration of access-lists and updating as per requirements Network Engineer Requirements: Knowledge of WAN & LAN interfaces Understanding of Cisco Meraki environments Experience in supporting and testing LANs, VLANs, WLANs, VPNs etc. Knowledge of SNOW in ticketing systems. Experience with networking protocols including TCP, STP, ARP, Ethernet & OSPF If this role is of interest, then please email your CV over to (url removed).
Job Summary: Provide technical support to the company's clients and staff via telephone, remote access and site visits. Provide high quality and in-depth knowledge and support for all end user technology (laptops,macs, mobile phones, and peripherals), virtual hosting infrastructure (vmWare, Azure, and other Cloud providers would be beneficial), security (antivirus, CISCO ASA/Azure firewalls, Cisco Umbrella, vulnerability tools). Provide responsible advice on upgrades and enhancements and ensure requestors are aware of any risks/issues with installations or proposals undertaken by Trapeze. Location between Slough and Loughton mandatory (West of the M25 circle) Job Description: Trapeze Group UK Ltd is a leading software supplier to the public transport and spirt productions industry. From buses to trains to taxis, our systems help to make public transport a safer, more convenient and pleasurable experience. You may already have seen some of our public-facing mobile and web systems at Transport for London, and Stanstead Airport. As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. And as the UK arm of a global organisation we can offer the sense of social community often associated with a small, local business; combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent; and huge investment in staff development. We are currently recruiting for a permanent, full time (37.5 hours per week), IT Support Engineer to join the team. Reporting to the IT Team Manger, the successful candidates main responsibilities will be to: Customers Provide high levels of technical support Customer focus Software installation and configuration Receive and process incoming support calls through to completion Rework levels (First Time Fix) To meet/exceed SLA standards Team assessment of working practices Improvements following post implementation reviews SLA targets being met/exceeded Business Maintenance of TGUK internal and hosted Infrastructure including End User Technology, Telephony, Network, Servers - both physical and virtual, Laptops, Printers, Software, Telephone systems and Communications Participate in on-call rota Security of Infrastructure from intrusion and Malware threats Adoption of Operations Management methodologies Adherence to ITIL processes System uptime not less than 99% System downtime to take place as per contractual requirements, which may include outside of working hours. Meet/exceed minimum target levels as set at performance review Knowledge of estate Accurate asset maintenance/Warranty renewal data Proactive monitoring of estate Staff Provide high levels of support, advice and guidance. Adhere to departmental processes Service supplied within SLA, resulting in increased user satisfaction Levels of capability required for entry to role: Educated to HND level (preferably computing) or similar experience in a corporate environment At least 2 year's 'hands-on' experience in a corporate environment Good customer facing skills Good technical knowledge and practical usage across the following: ITIL Foundation (Essential) Desk-side support (Essential) Windows OS (Essential) MAC OS (Essential) MS Office 365 (Essential) MS Active Directory (2008, 2012) (Essential) Azure Infrastructure Mngt (Essential) VMWare ESX / Hyper-V (Desirable) MS SCCM & MDOP (Desirable) Networking (including Firewalls, VLANS, Routing, TCP/IP) (Desirable) CISCO IOS Knowledge (Desirable) Linux OS (Desirable) Ability to rectify incidents and perform routine proactive maintenance even under difficult or high pressure circumstances Commercial experience of supporting all Windows platforms, including Server & Desktop O/S Self motivated with excellent time management Why Trapeze Group UK? I return we offer a competitive salary and benefits including Bike to work scheme Excellent pension scheme offering 5% contribution Health care cash back plan 4x salary life assurance Income protection plan Regular munch and mingles And a fantastic opportunity to join a market leading Software Company. Worker Type: Regular Number of Openings Available: 1 And a fantastic opportunity to join a market leading Software Company. If you're interested in this role then click on apply!
Jan 25, 2024
Full time
Job Summary: Provide technical support to the company's clients and staff via telephone, remote access and site visits. Provide high quality and in-depth knowledge and support for all end user technology (laptops,macs, mobile phones, and peripherals), virtual hosting infrastructure (vmWare, Azure, and other Cloud providers would be beneficial), security (antivirus, CISCO ASA/Azure firewalls, Cisco Umbrella, vulnerability tools). Provide responsible advice on upgrades and enhancements and ensure requestors are aware of any risks/issues with installations or proposals undertaken by Trapeze. Location between Slough and Loughton mandatory (West of the M25 circle) Job Description: Trapeze Group UK Ltd is a leading software supplier to the public transport and spirt productions industry. From buses to trains to taxis, our systems help to make public transport a safer, more convenient and pleasurable experience. You may already have seen some of our public-facing mobile and web systems at Transport for London, and Stanstead Airport. As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. And as the UK arm of a global organisation we can offer the sense of social community often associated with a small, local business; combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent; and huge investment in staff development. We are currently recruiting for a permanent, full time (37.5 hours per week), IT Support Engineer to join the team. Reporting to the IT Team Manger, the successful candidates main responsibilities will be to: Customers Provide high levels of technical support Customer focus Software installation and configuration Receive and process incoming support calls through to completion Rework levels (First Time Fix) To meet/exceed SLA standards Team assessment of working practices Improvements following post implementation reviews SLA targets being met/exceeded Business Maintenance of TGUK internal and hosted Infrastructure including End User Technology, Telephony, Network, Servers - both physical and virtual, Laptops, Printers, Software, Telephone systems and Communications Participate in on-call rota Security of Infrastructure from intrusion and Malware threats Adoption of Operations Management methodologies Adherence to ITIL processes System uptime not less than 99% System downtime to take place as per contractual requirements, which may include outside of working hours. Meet/exceed minimum target levels as set at performance review Knowledge of estate Accurate asset maintenance/Warranty renewal data Proactive monitoring of estate Staff Provide high levels of support, advice and guidance. Adhere to departmental processes Service supplied within SLA, resulting in increased user satisfaction Levels of capability required for entry to role: Educated to HND level (preferably computing) or similar experience in a corporate environment At least 2 year's 'hands-on' experience in a corporate environment Good customer facing skills Good technical knowledge and practical usage across the following: ITIL Foundation (Essential) Desk-side support (Essential) Windows OS (Essential) MAC OS (Essential) MS Office 365 (Essential) MS Active Directory (2008, 2012) (Essential) Azure Infrastructure Mngt (Essential) VMWare ESX / Hyper-V (Desirable) MS SCCM & MDOP (Desirable) Networking (including Firewalls, VLANS, Routing, TCP/IP) (Desirable) CISCO IOS Knowledge (Desirable) Linux OS (Desirable) Ability to rectify incidents and perform routine proactive maintenance even under difficult or high pressure circumstances Commercial experience of supporting all Windows platforms, including Server & Desktop O/S Self motivated with excellent time management Why Trapeze Group UK? I return we offer a competitive salary and benefits including Bike to work scheme Excellent pension scheme offering 5% contribution Health care cash back plan 4x salary life assurance Income protection plan Regular munch and mingles And a fantastic opportunity to join a market leading Software Company. Worker Type: Regular Number of Openings Available: 1 And a fantastic opportunity to join a market leading Software Company. If you're interested in this role then click on apply!