Customer Service Representative On-going temporary contract Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15 12.89 per hour Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH. We have a great opportunity for a Customer Service Representative to work for a leading global company based in Dunstable. Responsibilities: Customer Service Representative Process sales and invoices so that customer orders are dispatched, invoiced, and paid. accurately and on time in relevant system according to defined process and standards. (order to billing). Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales). Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints. Make standard calculations to accurately compile and report statistics. Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities; and to generate sales reports and statistics. Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required. Deliver high level of service to customer base at all times. Perform all required customer service activities, efficiently and accurately, on a day-to-day basis, according to company procedures and guidelines. To provide accurate volume forecasts for designated area of responsibility. Providing an excellent first point of contact for the customers, pro-actively and securely, using all available means of communication. Internal account handling duties as defined. To provide performance analysis to Account Managers, customers & management as required. Attend & contribute to sales meetings as required. Attend & contribute to customer meetings as required. Skills / Attributes: Customer Service Representative Good communication skills written and verbal Excellent attention to detail Self-motivated & able to work on own initiative Able to multi-task and manage a busy workload Ability to work under pressure in a calm / professional manner Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT, Industrial and Technical sectors. For information on other roles, we have available please call (phone number removed) for further details.
Apr 17, 2024
Seasonal
Customer Service Representative On-going temporary contract Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15 12.89 per hour Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH. We have a great opportunity for a Customer Service Representative to work for a leading global company based in Dunstable. Responsibilities: Customer Service Representative Process sales and invoices so that customer orders are dispatched, invoiced, and paid. accurately and on time in relevant system according to defined process and standards. (order to billing). Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales). Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints. Make standard calculations to accurately compile and report statistics. Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities; and to generate sales reports and statistics. Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required. Deliver high level of service to customer base at all times. Perform all required customer service activities, efficiently and accurately, on a day-to-day basis, according to company procedures and guidelines. To provide accurate volume forecasts for designated area of responsibility. Providing an excellent first point of contact for the customers, pro-actively and securely, using all available means of communication. Internal account handling duties as defined. To provide performance analysis to Account Managers, customers & management as required. Attend & contribute to sales meetings as required. Attend & contribute to customer meetings as required. Skills / Attributes: Customer Service Representative Good communication skills written and verbal Excellent attention to detail Self-motivated & able to work on own initiative Able to multi-task and manage a busy workload Ability to work under pressure in a calm / professional manner Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT, Industrial and Technical sectors. For information on other roles, we have available please call (phone number removed) for further details.
Mortgage Helpdesk Representative - Watford/Reading Team Mortgages Location Watford High Street County Hertfordshire Ref # 21434 Closing Date 26-Apr-2024 We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: • Our Mortgage Helpdesk Representatives are the voice of Metro Bank for the mortgage broking community, and are responsible for delivering excellent service to all of our intermediary partners • Be the primary telephony contact for colleagues, intermediaries, brokers and solicitors, from initial enquiry right through to full application, valuation, mortgage offer and ultimately case completion • Manage daily inbound calls from brokers regarding new and existing cases as well as registrations and supporting with any technical queries • Provide subject matter expertise on our lending policy, procedure and the navigation of the intermediary website and mortgage broker portal • Act as point of contact between brokers and the mortgage underwriting and operations teams • Ensure the AIP tracker is up to date daily, and sent to telephone BDMs to follow up on any AIP referrals • Ensure broker liaison tasks are up to date daily, proactively contacting brokers as required • Ensure the Mortgage Broker Helpdesk inbox and voicemails are managed daily • Working with a large variety of teams and key stakeholders across the bank, to ensure smooth running of the Helpdesk in line with our SLAs And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Excellent and demonstrable mortgage product and policy knowledge • Excellent knowledge and experience from a customer facing role within the mortgage industry • Strong communication skills, able to work well on your own and with a team and use initiative • Knowledge of compliance, risk and how to treat vulnerable customers fairly • Fantastic telephone manner, confident managing both inbound and outbound calls • An ability to own customer issues through to quick resolution or by bumping up to the most appropriate colleague or team where necessary • CeMAP qualified with a clear interest in Mortgages and why you would like to build a career in the Mortgage sector • To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders This is usually a very popular role, therefore we strongly advise that, on both your CV and your application form, you highlight your experience and/or interest in Mortgages, as well as detailing how you meet the above 'What you will need' criteria. Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible - in this role you will be in office 2 days per week. This role can be based from our Reading or Watford office, please speak to the Recruiter for more information Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Apr 17, 2024
Full time
Mortgage Helpdesk Representative - Watford/Reading Team Mortgages Location Watford High Street County Hertfordshire Ref # 21434 Closing Date 26-Apr-2024 We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: • Our Mortgage Helpdesk Representatives are the voice of Metro Bank for the mortgage broking community, and are responsible for delivering excellent service to all of our intermediary partners • Be the primary telephony contact for colleagues, intermediaries, brokers and solicitors, from initial enquiry right through to full application, valuation, mortgage offer and ultimately case completion • Manage daily inbound calls from brokers regarding new and existing cases as well as registrations and supporting with any technical queries • Provide subject matter expertise on our lending policy, procedure and the navigation of the intermediary website and mortgage broker portal • Act as point of contact between brokers and the mortgage underwriting and operations teams • Ensure the AIP tracker is up to date daily, and sent to telephone BDMs to follow up on any AIP referrals • Ensure broker liaison tasks are up to date daily, proactively contacting brokers as required • Ensure the Mortgage Broker Helpdesk inbox and voicemails are managed daily • Working with a large variety of teams and key stakeholders across the bank, to ensure smooth running of the Helpdesk in line with our SLAs And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Excellent and demonstrable mortgage product and policy knowledge • Excellent knowledge and experience from a customer facing role within the mortgage industry • Strong communication skills, able to work well on your own and with a team and use initiative • Knowledge of compliance, risk and how to treat vulnerable customers fairly • Fantastic telephone manner, confident managing both inbound and outbound calls • An ability to own customer issues through to quick resolution or by bumping up to the most appropriate colleague or team where necessary • CeMAP qualified with a clear interest in Mortgages and why you would like to build a career in the Mortgage sector • To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders This is usually a very popular role, therefore we strongly advise that, on both your CV and your application form, you highlight your experience and/or interest in Mortgages, as well as detailing how you meet the above 'What you will need' criteria. Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible - in this role you will be in office 2 days per week. This role can be based from our Reading or Watford office, please speak to the Recruiter for more information Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Role Background The Solutions Hub is PwC's single location for all partners and staff to access our internal services. With the overall intent of making everybody's life easier across the Firm; the goal is for the Solutions Hub to become, over time, as pervasive as email and calendar in what we do every day. In doing so providing a personalised experience with access to knowledge, specialist capabilities and the ability to request services and see their progress - all within a user led designed interface built on ServiceNow. The Solutions Hub programme is one of the core pillars of our ongoing transformation in Business Solutions, and is a truly cross functional enterprise. As such, the scope of the Solutions Hub will include Finance, Risk, People, Technology, OGC, Integrated Services and IWS functions, as well as cross functional business processes. We are currently establishing our business as usual (BAU) organisation which will, in conjunction with colleagues across the business, drive the ongoing deployment, development and optimisation of Solutions Hub. The Solutions Hub is not a static endeavour, demand and optimisation opportunities will emerge almost constantly. Identifying the right requirements and in turn designing the right solution will be core to ensuring we are able to deliver a quality experience to users across the business. To that end, we are seeking a Change and Engagement Manager with a proven track record of managing change in a complex organisation with strong stakeholder engagement skills to play a critical role in the successful promotion and evolution of Solutions hub, driving forward user adoption and ensuring benefits realisation. This role requires strong leadership skills, exceptional communication abilities, and a deep understanding of change management principles. This role sits in the Solutions Hub Deployment Team, within Integrated Services. Integrated Services is a relatively new function within Business Solutions; built with the intent to drive greater value from our contracts, services and processes on behalf of our customers. It includes capabilities from a variety of areas across Business Solutions, including cross functional business processes. This role will report to the Solutions Hub - Deployment Lead within Integrated Services. Key Responsibilities: 1. Transformation Strategy: Collaborate with IS senior management to develop and implement change strategies aligned with Solution Hubs goals and objectives. 2. Change Management: Design and execute change management plans to promote Solutions Hub and increase user adoptions, including stakeholder analysis, communication plans, and training programs. 3. Stakeholder Engagement: Build strong relationships with key stakeholders, including functional representatives, Tech Central and our end customers in the business. 4. Project Management: Oversee the planning, execution, and monitoring of projects, ensuring they are delivered on time, within budget, and meet quality standards. 5. Risk Assessment: Identify potential risks that may impact success and develop mitigation strategies to address them. 6. Benefits Realisation: Establish key performance indicators (KPIs) and metrics to measure the effectiveness and impact of Solutions Hub, providing regular progress reports to senior management. 7. Training and Development: Develop and deliver training programs to enhance peoples understanding of Solutions Hub and equip them with the necessary skills to adapt to change. 8. Continuous Improvement: Continuously evaluate and refine processes, methodologies, and tools to drive efficiency and effectiveness. Work Experience & Functional/Technical Skills - Proven experience in leading and managing change initiatives within complex organizations. - Strong knowledge of change management principles, methodologies, and best practices. - Excellent project management skills, with the ability to prioritise tasks, manage timelines, and deliver results. -Strong experience establishing and working in Agile environments - Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. - Analytical mindset with the ability to identify problems, develop solutions, and make data-driven decisions. - Strong leadership abilities, with the capacity to inspire and motivate teams to achieve goals. - Proficiency in using project management and collaboration tools. - Certification in change management (e.g., Prosci, ACMP) is highly desirable.
Apr 17, 2024
Full time
Role Background The Solutions Hub is PwC's single location for all partners and staff to access our internal services. With the overall intent of making everybody's life easier across the Firm; the goal is for the Solutions Hub to become, over time, as pervasive as email and calendar in what we do every day. In doing so providing a personalised experience with access to knowledge, specialist capabilities and the ability to request services and see their progress - all within a user led designed interface built on ServiceNow. The Solutions Hub programme is one of the core pillars of our ongoing transformation in Business Solutions, and is a truly cross functional enterprise. As such, the scope of the Solutions Hub will include Finance, Risk, People, Technology, OGC, Integrated Services and IWS functions, as well as cross functional business processes. We are currently establishing our business as usual (BAU) organisation which will, in conjunction with colleagues across the business, drive the ongoing deployment, development and optimisation of Solutions Hub. The Solutions Hub is not a static endeavour, demand and optimisation opportunities will emerge almost constantly. Identifying the right requirements and in turn designing the right solution will be core to ensuring we are able to deliver a quality experience to users across the business. To that end, we are seeking a Change and Engagement Manager with a proven track record of managing change in a complex organisation with strong stakeholder engagement skills to play a critical role in the successful promotion and evolution of Solutions hub, driving forward user adoption and ensuring benefits realisation. This role requires strong leadership skills, exceptional communication abilities, and a deep understanding of change management principles. This role sits in the Solutions Hub Deployment Team, within Integrated Services. Integrated Services is a relatively new function within Business Solutions; built with the intent to drive greater value from our contracts, services and processes on behalf of our customers. It includes capabilities from a variety of areas across Business Solutions, including cross functional business processes. This role will report to the Solutions Hub - Deployment Lead within Integrated Services. Key Responsibilities: 1. Transformation Strategy: Collaborate with IS senior management to develop and implement change strategies aligned with Solution Hubs goals and objectives. 2. Change Management: Design and execute change management plans to promote Solutions Hub and increase user adoptions, including stakeholder analysis, communication plans, and training programs. 3. Stakeholder Engagement: Build strong relationships with key stakeholders, including functional representatives, Tech Central and our end customers in the business. 4. Project Management: Oversee the planning, execution, and monitoring of projects, ensuring they are delivered on time, within budget, and meet quality standards. 5. Risk Assessment: Identify potential risks that may impact success and develop mitigation strategies to address them. 6. Benefits Realisation: Establish key performance indicators (KPIs) and metrics to measure the effectiveness and impact of Solutions Hub, providing regular progress reports to senior management. 7. Training and Development: Develop and deliver training programs to enhance peoples understanding of Solutions Hub and equip them with the necessary skills to adapt to change. 8. Continuous Improvement: Continuously evaluate and refine processes, methodologies, and tools to drive efficiency and effectiveness. Work Experience & Functional/Technical Skills - Proven experience in leading and managing change initiatives within complex organizations. - Strong knowledge of change management principles, methodologies, and best practices. - Excellent project management skills, with the ability to prioritise tasks, manage timelines, and deliver results. -Strong experience establishing and working in Agile environments - Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. - Analytical mindset with the ability to identify problems, develop solutions, and make data-driven decisions. - Strong leadership abilities, with the capacity to inspire and motivate teams to achieve goals. - Proficiency in using project management and collaboration tools. - Certification in change management (e.g., Prosci, ACMP) is highly desirable.
Internal Sales Representative - Medical Devices - W Sussex/Nottingham/Hybrid Our client is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, they meet the diverse and individual needs of their clients. They take pride in operating with Clinical Respect by delivering excellence in patient care while helping to achieve the best value in prescribing. The Internal Sales Specialist will execute campaigns targeting improving patient outcomes through product upgrades and additions. This role involves building relationships with end users, providing product information and guiding them through product access. This role will contribute to top-line revenue growth, customer acquisition and retention levels, and profitability. Key responsibilities include: Use exceptional telephone skills to gain information and understanding from customers to be able to offer suitable and appropriate products and service solutions Be responsible for nurturing and developing all leads presented to you to ensure the business opportunity is optimized Cultivate and develop initial customer relationships to understand needs Complete monthly outbound call activity goals and agreed upon sales targets / KPI's and outcomes within schedule Overcome objections of potential conversion/ new sales opportunities providing supplementary literature and material for consumer use where applicable Develop a deep understanding of Ostomy product and service offering Effectively communicate product features and benefits to end users Candidate background required: Proven experience working in sales/telesales role preferably in healthcare or medical supplies A track record in meeting targets A strong influencer with first class customer service & communication skills Effective networker with an ability to build relationships both internally and externally across all levels Excellent communication skills, empathy, and deep understanding of ostomy care Desire to make life more dignified and rewarding for end users High level of self-awareness, resilience and ability to be open and candid Collaboration, has the ability to work closely with stakeholders to deliver project objectives High level of empathy and comfortable speaking and engaging with people over the phone This is a fantastic opportunity to be part of a new, developing and growing sales team within a forward thinking and progressive multi-national medical devices business. This employer of choice offers excellent career progression, earning potential, a dynamic culture and a real opportunity to flourish long term. Excellent salary plus bonus and benefits will be offered to the successful candidate. Please apply online or call CHASE on for further information. Reference Number: 33900
Apr 17, 2024
Full time
Internal Sales Representative - Medical Devices - W Sussex/Nottingham/Hybrid Our client is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, they meet the diverse and individual needs of their clients. They take pride in operating with Clinical Respect by delivering excellence in patient care while helping to achieve the best value in prescribing. The Internal Sales Specialist will execute campaigns targeting improving patient outcomes through product upgrades and additions. This role involves building relationships with end users, providing product information and guiding them through product access. This role will contribute to top-line revenue growth, customer acquisition and retention levels, and profitability. Key responsibilities include: Use exceptional telephone skills to gain information and understanding from customers to be able to offer suitable and appropriate products and service solutions Be responsible for nurturing and developing all leads presented to you to ensure the business opportunity is optimized Cultivate and develop initial customer relationships to understand needs Complete monthly outbound call activity goals and agreed upon sales targets / KPI's and outcomes within schedule Overcome objections of potential conversion/ new sales opportunities providing supplementary literature and material for consumer use where applicable Develop a deep understanding of Ostomy product and service offering Effectively communicate product features and benefits to end users Candidate background required: Proven experience working in sales/telesales role preferably in healthcare or medical supplies A track record in meeting targets A strong influencer with first class customer service & communication skills Effective networker with an ability to build relationships both internally and externally across all levels Excellent communication skills, empathy, and deep understanding of ostomy care Desire to make life more dignified and rewarding for end users High level of self-awareness, resilience and ability to be open and candid Collaboration, has the ability to work closely with stakeholders to deliver project objectives High level of empathy and comfortable speaking and engaging with people over the phone This is a fantastic opportunity to be part of a new, developing and growing sales team within a forward thinking and progressive multi-national medical devices business. This employer of choice offers excellent career progression, earning potential, a dynamic culture and a real opportunity to flourish long term. Excellent salary plus bonus and benefits will be offered to the successful candidate. Please apply online or call CHASE on for further information. Reference Number: 33900
Pensions Administrator We're hiring! Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Birmingham office, and have the flexibility to work up to 50% of your working week from home. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like You will provide high quality administration support for internal and external clients by: Accurately processing transactions and queries by following procedures correctly and meeting agreed deadlines. Following client specific requirements to meet each clients' exact needs. Applying the processes and procedures of the team in daily work. Achieving team and individual targets (KPIs, SLAs, quality targets). Reviewing and updating procedures and documentation. Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues). Maintaining required levels of technical knowledge and behavioural standards, especially all regulatory and statutory requirements. Building strong relationships with client teams, client representatives and third-party providers. Communicating with relevant parties using the appropriate communication channel and language. Performing additional tasks as requested by your manager. Work closely with senior members of the team to increase understanding of the client, processes, and tools/systems. Actively participate in team meetings and seek opportunities to develop self and others where possible. Collaborate with colleagues from other domains, client teams and business areas globally. Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company. How this opportunity is different Every day, our colleagues make a difference to people's lives, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. As part of our diverse and established team, you'll bring valuable skills and expertise to Aon, including previous experience in an operations environment, and a positive can-do attitude to engage and manage your team. At Aon, you will be able to enhance your current skills, while continuing to learn new ones as full training & support is provided. Knowledge of pensions is an advantage, but not essential to be successful. Having the opportunity to work virtually and in an office environment, ensures you are supported during your Aon induction through direct interaction with colleagues, trainers, and your manager, while still having the flexibility of agile working if required. Recognising the value to colleague engagement of being able to work side-by-side with other colleagues, and the stability towards client service through sharing knowledge and best practice, Aon has maintained its office base in Birmingham to ensure you are not isolated, and benefit from the supporting network that is Aon United. We work smartly in a hybrid environment, requiring you to be in the office more than 1 day per week which supports your on-going development and training needs. Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career. You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company. Skills and experience that will lead to success Ideally you will have some adminstrative experience within a corporate organisation Team player, who can work to tight deadlines. Excellent communication skills, both verbal and written. Excellent attention to detail and commitment to provide ongoing quality. Good understanding of Word and Excel. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wel
Apr 17, 2024
Full time
Pensions Administrator We're hiring! Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Birmingham office, and have the flexibility to work up to 50% of your working week from home. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like You will provide high quality administration support for internal and external clients by: Accurately processing transactions and queries by following procedures correctly and meeting agreed deadlines. Following client specific requirements to meet each clients' exact needs. Applying the processes and procedures of the team in daily work. Achieving team and individual targets (KPIs, SLAs, quality targets). Reviewing and updating procedures and documentation. Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues). Maintaining required levels of technical knowledge and behavioural standards, especially all regulatory and statutory requirements. Building strong relationships with client teams, client representatives and third-party providers. Communicating with relevant parties using the appropriate communication channel and language. Performing additional tasks as requested by your manager. Work closely with senior members of the team to increase understanding of the client, processes, and tools/systems. Actively participate in team meetings and seek opportunities to develop self and others where possible. Collaborate with colleagues from other domains, client teams and business areas globally. Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company. How this opportunity is different Every day, our colleagues make a difference to people's lives, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. As part of our diverse and established team, you'll bring valuable skills and expertise to Aon, including previous experience in an operations environment, and a positive can-do attitude to engage and manage your team. At Aon, you will be able to enhance your current skills, while continuing to learn new ones as full training & support is provided. Knowledge of pensions is an advantage, but not essential to be successful. Having the opportunity to work virtually and in an office environment, ensures you are supported during your Aon induction through direct interaction with colleagues, trainers, and your manager, while still having the flexibility of agile working if required. Recognising the value to colleague engagement of being able to work side-by-side with other colleagues, and the stability towards client service through sharing knowledge and best practice, Aon has maintained its office base in Birmingham to ensure you are not isolated, and benefit from the supporting network that is Aon United. We work smartly in a hybrid environment, requiring you to be in the office more than 1 day per week which supports your on-going development and training needs. Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career. You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company. Skills and experience that will lead to success Ideally you will have some adminstrative experience within a corporate organisation Team player, who can work to tight deadlines. Excellent communication skills, both verbal and written. Excellent attention to detail and commitment to provide ongoing quality. Good understanding of Word and Excel. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wel
About the role The Front of House Receptionsist must be an organised, friendly, and proactive person able to manage the front desk of this busy reception. The role will involve frequent contact with customers, insurance companies and other internal and external stakeholders. The successful candidate will also be responsible for delivering an exceptional customer experience. We are looking for an individual that has a proactive approach to issues and a can-do attitude. Key responsibilities Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Perform other clerical receptionist duties such as filing, photocopying and scanning Essential skills / experience Proven work experience as a Receptionist, Front Office Representative or similar role Proficiency in Microsoft Office Suite Hands-on experience with office equipment (e.g. fax machines and printers) Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude Hours: The business is open from 08.00-17.30 Monday to Friday and 09.00-12.00 on a Saturday. You will be required to work one in four Saturday's mornings depending on staff levels.
Apr 17, 2024
Full time
About the role The Front of House Receptionsist must be an organised, friendly, and proactive person able to manage the front desk of this busy reception. The role will involve frequent contact with customers, insurance companies and other internal and external stakeholders. The successful candidate will also be responsible for delivering an exceptional customer experience. We are looking for an individual that has a proactive approach to issues and a can-do attitude. Key responsibilities Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Perform other clerical receptionist duties such as filing, photocopying and scanning Essential skills / experience Proven work experience as a Receptionist, Front Office Representative or similar role Proficiency in Microsoft Office Suite Hands-on experience with office equipment (e.g. fax machines and printers) Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude Hours: The business is open from 08.00-17.30 Monday to Friday and 09.00-12.00 on a Saturday. You will be required to work one in four Saturday's mornings depending on staff levels.
Pensions Administrator We're hiring! Would you like to be part of a global company? Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? Are you looking for a role that offers you a career path and ongoing development? If this is you, then come and join us in Sheffield. This is a hybrid role where you will have the flexibility to work 50% of your working week from home and 50% of your working week in the Sheffield office, giving you the opportunity to connect and work with your colleagues. What the day will look like Working individually and as a team to accurately process transactions and queries to agreed timescales. Following client specific requirements to meet each clients' needs. Working towards required levels of technical knowledge and behavioural standards, with the necessary support and training from colleagues. Building strong relationships with client teams, client representatives and third-party providers. What we are looking for: Preferably Administrative or Pension experience. Team player, who can work to deadlines. Good communication skills, both verbal and written. Attention to detail and commitment to provide ongoing quality. Understanding of Word and Excel. We offer training and development, which includes support for professional exams. Additionally, as part of a growing worldwide organisation there are numerous opportunities to develop your career. What's in it for you Pension and life assurance scheme Private medical care Cycle to work scheme. Virtual GP and employee assistance programme. Workplace savings scheme Two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. How we support our colleagues As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues to succeed.In addition to our comprehensive benefits package, we are committed to delivering a diverse and inclusive workforce, providing opportunity for all. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 4
Apr 17, 2024
Full time
Pensions Administrator We're hiring! Would you like to be part of a global company? Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? Are you looking for a role that offers you a career path and ongoing development? If this is you, then come and join us in Sheffield. This is a hybrid role where you will have the flexibility to work 50% of your working week from home and 50% of your working week in the Sheffield office, giving you the opportunity to connect and work with your colleagues. What the day will look like Working individually and as a team to accurately process transactions and queries to agreed timescales. Following client specific requirements to meet each clients' needs. Working towards required levels of technical knowledge and behavioural standards, with the necessary support and training from colleagues. Building strong relationships with client teams, client representatives and third-party providers. What we are looking for: Preferably Administrative or Pension experience. Team player, who can work to deadlines. Good communication skills, both verbal and written. Attention to detail and commitment to provide ongoing quality. Understanding of Word and Excel. We offer training and development, which includes support for professional exams. Additionally, as part of a growing worldwide organisation there are numerous opportunities to develop your career. What's in it for you Pension and life assurance scheme Private medical care Cycle to work scheme. Virtual GP and employee assistance programme. Workplace savings scheme Two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. How we support our colleagues As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues to succeed.In addition to our comprehensive benefits package, we are committed to delivering a diverse and inclusive workforce, providing opportunity for all. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 4
Full Time Customer Service Representative £26.5k About Red Kite Recycling We are a small but growing waste management services company. Founded 12 years ago we help companies that have multiple waste streams across multiple sites to recycle their waste. We coordinate with local companies to provide appropriate recycling and waste management services, leverage technology to ensure compliance, provide valuable information and supporting documentation to our clients. We are small and perfectly formed yet we think and act big and we have an exciting opportunity for the right customer-service orientated person. Could it be you? What You'll be Doing You'll be talking to our wide range of customers, helping them to manage their recycling and waste. This could be as simple as ordering a skip to organising the collection of hazardous waste. A cheerful and warm manner with excellent written and verbal communication are your stock in trade - your focus is meeting clients' needs. As the face of the business, you will build strong relationships with customers and suppliers and support the wider team with business development initiatives. The Role Receive client orders and effectively manage them through the system to our suppliers providing excellent customer service Maintain electronic records for the services being provided on the Red Kite Recycling portal Support business growth plans, qualifying sales leads and maintaining the Customer Relationship Management tool (Zoho CRM) Contribute towards and ultimately manage the social platforms for the company and website. The Person This is a full time position best suited to someone with some experience of the waste industry. You will need who excellent written and verbal communication skills, be methodical with good attention to detail. There will be the opportunity to work remotely part of the week when fully up and running. As a small company there is scope to take this role in a number of different directions. Benefits Competitive salary 28 days annual leave (including Bank Holidays) Day off for your birthday Company pension Ongoing training and development support Our Values We set ourselves high standards of conduct which means we take pride in our work. We believe that businesses are people, and we love people; serving them as we serve each other with joy and to the best of our ability. We value what others bring to our lives and work. When things go wrong, we strive to be graceful and use it as a learning opportunity. This doesn't mean we are soft - just nice, honest, straight-forward people to do business with.
Apr 17, 2024
Full time
Full Time Customer Service Representative £26.5k About Red Kite Recycling We are a small but growing waste management services company. Founded 12 years ago we help companies that have multiple waste streams across multiple sites to recycle their waste. We coordinate with local companies to provide appropriate recycling and waste management services, leverage technology to ensure compliance, provide valuable information and supporting documentation to our clients. We are small and perfectly formed yet we think and act big and we have an exciting opportunity for the right customer-service orientated person. Could it be you? What You'll be Doing You'll be talking to our wide range of customers, helping them to manage their recycling and waste. This could be as simple as ordering a skip to organising the collection of hazardous waste. A cheerful and warm manner with excellent written and verbal communication are your stock in trade - your focus is meeting clients' needs. As the face of the business, you will build strong relationships with customers and suppliers and support the wider team with business development initiatives. The Role Receive client orders and effectively manage them through the system to our suppliers providing excellent customer service Maintain electronic records for the services being provided on the Red Kite Recycling portal Support business growth plans, qualifying sales leads and maintaining the Customer Relationship Management tool (Zoho CRM) Contribute towards and ultimately manage the social platforms for the company and website. The Person This is a full time position best suited to someone with some experience of the waste industry. You will need who excellent written and verbal communication skills, be methodical with good attention to detail. There will be the opportunity to work remotely part of the week when fully up and running. As a small company there is scope to take this role in a number of different directions. Benefits Competitive salary 28 days annual leave (including Bank Holidays) Day off for your birthday Company pension Ongoing training and development support Our Values We set ourselves high standards of conduct which means we take pride in our work. We believe that businesses are people, and we love people; serving them as we serve each other with joy and to the best of our ability. We value what others bring to our lives and work. When things go wrong, we strive to be graceful and use it as a learning opportunity. This doesn't mean we are soft - just nice, honest, straight-forward people to do business with.
Location: Peterlee Working Hours: 37.5 hours per week, between 8.30am and 5.30pm, Monday to Friday Salary: Up to £26,000 per annum OTE plus benefits, inclusive of Competitive base salary Monthly performance bonus (OTE £3,360 pa) A tax-free £500 success bonus on passing probation Join our thriving business as a Trainee Customer Services Representative! You may not know the Auxillis name, but it is likely we have helped someone you know. Based in Bracken Hill Business Park in Peterlee, we are the leading provider of bespoke accident claims and mobility services for motorists, trusted by some of the UK's best known motor insurers and motoring brands to help their customers when they need it most. Based in Peterlee as a Trainee Customer Services Representative, you will play a key role in helping to recover the cost of keeping our customers mobile during their insurance claim by agreeing settlements and payments with insurance companies. Whatever the circumstances of the claim - it is your role agree the best outcome for your customer. A background in customer service or insurance is entirely optional, but a keen eye for detail, the ability to get to the bottom of things and negotiating are second nature to you. What's in it for you? On top of our highly competitive OTE earnings, we have a wide range of benefits that are available to you including: Annual leave - 24 days, rising to 26 with length of service. Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday! Pension - 3% employer contributions. Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community - ours is a great community to be a part of. From free-vending machines and free on-site/local parking, through to charity fundraising events and regular onsite visits from businesses (including everyone's favourite, the pick-and-mix sweetshop), even an annual sports day and barbeque - it is a great place to call home. To find out more about joining the Auxillis family in Peterlee as a Trainee Customer Services Representative, apply today!
Apr 17, 2024
Full time
Location: Peterlee Working Hours: 37.5 hours per week, between 8.30am and 5.30pm, Monday to Friday Salary: Up to £26,000 per annum OTE plus benefits, inclusive of Competitive base salary Monthly performance bonus (OTE £3,360 pa) A tax-free £500 success bonus on passing probation Join our thriving business as a Trainee Customer Services Representative! You may not know the Auxillis name, but it is likely we have helped someone you know. Based in Bracken Hill Business Park in Peterlee, we are the leading provider of bespoke accident claims and mobility services for motorists, trusted by some of the UK's best known motor insurers and motoring brands to help their customers when they need it most. Based in Peterlee as a Trainee Customer Services Representative, you will play a key role in helping to recover the cost of keeping our customers mobile during their insurance claim by agreeing settlements and payments with insurance companies. Whatever the circumstances of the claim - it is your role agree the best outcome for your customer. A background in customer service or insurance is entirely optional, but a keen eye for detail, the ability to get to the bottom of things and negotiating are second nature to you. What's in it for you? On top of our highly competitive OTE earnings, we have a wide range of benefits that are available to you including: Annual leave - 24 days, rising to 26 with length of service. Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday! Pension - 3% employer contributions. Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community - ours is a great community to be a part of. From free-vending machines and free on-site/local parking, through to charity fundraising events and regular onsite visits from businesses (including everyone's favourite, the pick-and-mix sweetshop), even an annual sports day and barbeque - it is a great place to call home. To find out more about joining the Auxillis family in Peterlee as a Trainee Customer Services Representative, apply today!
Job Title : SEO Content Writer (Fixed Term - Maternity Cover) Location : Marden / Home Salary : £26,000 - £36,000 Competitive annual salary (experience dependent) and discretionary project-related bonus Job type : Full-time / Contract, Monday to Friday (min of 8 hours a day, maximum 40 hours per week) between 8.00am and 5.30pm. About the role: This is a temporary position within Burtons Medical Equipment Ltd., primarily developing, curating and reviewing Editorial content for marketing activities. Working closely with the Head of Marketing & E-Commerce, and a team of Marketing professionals the Content Writer will deliver both digital and traditional marketing through various written content, according to project briefs and in line with the overarching marketing strategy. Strong on and offline SEO knowledge is advantageous for this role, with the successful applicant playing a key role in creating compelling, optimised web content across our company website, as well as optimising existing content Content to be created will range from promotional marketing material for products to articles to be published in the regular Burtons magazine 'Insight'. Using the wider Burtons expertise and outside sources to research topics, create style guides for the company's content, and writing content that helps drive conversions based on the organization's goals. Industry experience is preferred but not required, however, a strong portfolio will be required to be submitted during the application process. On occasion, the role may also include some supporting work for the wider Burtons Group, including but not limited to the following brands: Burtons Aquatics; Burtons Grooming; Burtons Vehicle Systems. This is a great opportunity to develop and refine our brand in a kind and caring animal-focused market and be a part of a fast-growing marketing department. Reporting directly to the Head of Marketing & E-Commerce. Responsibilities: Write clear, distinctive copy for web, print, email, and social media, using the Burtons brand voice. Interpret marketing campaign briefs to understand project requirements. Plan, research and create relevant marketing copy and other marketing collateral for launching new and existing products. Collaborate with Burtons product experts, and the sales team, to create engaging, informative product descriptions. Gather and use industry research to ensure content is delivered in a relevant way for the reader, improving SEO along the way, helping the Burtons products to stand out amongst competitors. Conduct high-quality customer interviews and use them to deliver engaging customer testimonials and stories for our bi-annual magazine and website blog. Collaborate with company-wide employees to write clear, informative buyer guides for customers considering one of our products. This will include but is not limited to: Clinical Teams, Sales Representatives, Service Engineers, and Product Designers. Edit and proofread copy for other team members, including but not limited to: Social Media content, videos, graphics, and emails. Use SEO principles to maximise the copy's reach Qualification and Skills: Excellent writing, editing and proofreading skills Exceptional grammar, punctuation and spelling The ability to transform facts and figures into content that captures our reader's attention Strong research and content-gathering skills A creative mind Collaborative spirit, happy to talk to and build relationships with company-wide employees Excellent time-management and organisational skills The ability to work to tight deadlines Ability to work independently and with a team Strong SEO knowledge and experience in content creation, including on and off-page SEO principles. Desirable but not essential: Degree in Journalism, English, Marketing, Communications, or a related field Proven experience as a copywriter or in a similar role Experience with SEO Experience with HTML Clinical background within the Veterinary industry Pay and benefits: Competitive annual salary (experience dependant) Discretionary project-related bonus 3:2 homeworking balance available Fixed term contract, 40 hours per week, Monday to Friday Countryside-based head office, within walking distance of mainline train station On-site car parking 33 holiday days per year (inc. bank holidays) Access to in-house photo and video studio External training budget available Take the next step in your career by applying today. Candidates with experience of; Marketing Analyst, Digital Marketing Analyst, Marketing Insights Specialist, Marketing Analytics Specialist, Marketing Insights Executive, Website Editor, Website Content Managing, Digital Marketing, Marketing Executive, Online Marketing Executive, Digital Marketing Executive, Marketing Campaign Executive, Marketing Coordinator, Digital Marketing Coordinator, Content Manager may also be considered for this role.
Apr 17, 2024
Full time
Job Title : SEO Content Writer (Fixed Term - Maternity Cover) Location : Marden / Home Salary : £26,000 - £36,000 Competitive annual salary (experience dependent) and discretionary project-related bonus Job type : Full-time / Contract, Monday to Friday (min of 8 hours a day, maximum 40 hours per week) between 8.00am and 5.30pm. About the role: This is a temporary position within Burtons Medical Equipment Ltd., primarily developing, curating and reviewing Editorial content for marketing activities. Working closely with the Head of Marketing & E-Commerce, and a team of Marketing professionals the Content Writer will deliver both digital and traditional marketing through various written content, according to project briefs and in line with the overarching marketing strategy. Strong on and offline SEO knowledge is advantageous for this role, with the successful applicant playing a key role in creating compelling, optimised web content across our company website, as well as optimising existing content Content to be created will range from promotional marketing material for products to articles to be published in the regular Burtons magazine 'Insight'. Using the wider Burtons expertise and outside sources to research topics, create style guides for the company's content, and writing content that helps drive conversions based on the organization's goals. Industry experience is preferred but not required, however, a strong portfolio will be required to be submitted during the application process. On occasion, the role may also include some supporting work for the wider Burtons Group, including but not limited to the following brands: Burtons Aquatics; Burtons Grooming; Burtons Vehicle Systems. This is a great opportunity to develop and refine our brand in a kind and caring animal-focused market and be a part of a fast-growing marketing department. Reporting directly to the Head of Marketing & E-Commerce. Responsibilities: Write clear, distinctive copy for web, print, email, and social media, using the Burtons brand voice. Interpret marketing campaign briefs to understand project requirements. Plan, research and create relevant marketing copy and other marketing collateral for launching new and existing products. Collaborate with Burtons product experts, and the sales team, to create engaging, informative product descriptions. Gather and use industry research to ensure content is delivered in a relevant way for the reader, improving SEO along the way, helping the Burtons products to stand out amongst competitors. Conduct high-quality customer interviews and use them to deliver engaging customer testimonials and stories for our bi-annual magazine and website blog. Collaborate with company-wide employees to write clear, informative buyer guides for customers considering one of our products. This will include but is not limited to: Clinical Teams, Sales Representatives, Service Engineers, and Product Designers. Edit and proofread copy for other team members, including but not limited to: Social Media content, videos, graphics, and emails. Use SEO principles to maximise the copy's reach Qualification and Skills: Excellent writing, editing and proofreading skills Exceptional grammar, punctuation and spelling The ability to transform facts and figures into content that captures our reader's attention Strong research and content-gathering skills A creative mind Collaborative spirit, happy to talk to and build relationships with company-wide employees Excellent time-management and organisational skills The ability to work to tight deadlines Ability to work independently and with a team Strong SEO knowledge and experience in content creation, including on and off-page SEO principles. Desirable but not essential: Degree in Journalism, English, Marketing, Communications, or a related field Proven experience as a copywriter or in a similar role Experience with SEO Experience with HTML Clinical background within the Veterinary industry Pay and benefits: Competitive annual salary (experience dependant) Discretionary project-related bonus 3:2 homeworking balance available Fixed term contract, 40 hours per week, Monday to Friday Countryside-based head office, within walking distance of mainline train station On-site car parking 33 holiday days per year (inc. bank holidays) Access to in-house photo and video studio External training budget available Take the next step in your career by applying today. Candidates with experience of; Marketing Analyst, Digital Marketing Analyst, Marketing Insights Specialist, Marketing Analytics Specialist, Marketing Insights Executive, Website Editor, Website Content Managing, Digital Marketing, Marketing Executive, Online Marketing Executive, Digital Marketing Executive, Marketing Campaign Executive, Marketing Coordinator, Digital Marketing Coordinator, Content Manager may also be considered for this role.
Anderson Recruitment Ltd
Gloucester, Gloucestershire
Customer Order Administrator - Hybrid Working! Brand new permanent opportunity to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career. Our client based in Quedgeley, Gloucester, who export their products across Europe, Africa, and the Americas, are currently recruiting for a Customer Order Administrator to join the team. Reporting directly to the Customer Service Manager, you will be responsible for the management of the Domestic & Export customer accounts whilst providing support to Sales Representatives / distributors and co ordinating with internal departments such as purchasing, accounts and distribution. This role is a fantastic opportunity for someone who wants to excel both the growth of the company and your career by joining an established business experiencing rapid growth and development. Whilst previous office experience is preferred our client is happy to consider candidates who are looking for that step into the office environment, maybe from a retail/hospitality/catering background. Essentially you will be keen to learn with the ability to pick things up quickly. What's in it for you? - Working within a friendly and social team that enjoy team events such a bowling and bottomless brunch. - Hybrid working (2 days per week from home) - Company funded Summer BBQ's and Christmas Party. - 23 days holiday (3 days to be kept for Christmas shut down) + bank holidays. - You'll get to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career. - Company pensions. - Free parking. Responsibilities: - Process all forms of customer orders. - Respond to customer and internal information requests via phone, email, fax and letter in a timely manner. - Provide creative assistance and advice to customers, using product knowledge excellence. - Provide support and assistance to Domestic Sales teams & international distributors. - Manage and deal with customer order delays and complaints. - Ensure all customer information is kept up to date and stored in line with company policies. - Any other tasks given to you by the management team. Candidate Attributes: - A professional, pro-active and can-do attitude. - A quick learner, able to problem solve quickly and take ownership comfortably. - Excellent oral and written communication skills. - Great attention to detail. Hours - Monday - Friday - 8.45am - 5pm. 2 days per week working from home on offer following probation. Salary - Up to £25,000 per annum, depending on experience.
Apr 17, 2024
Full time
Customer Order Administrator - Hybrid Working! Brand new permanent opportunity to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career. Our client based in Quedgeley, Gloucester, who export their products across Europe, Africa, and the Americas, are currently recruiting for a Customer Order Administrator to join the team. Reporting directly to the Customer Service Manager, you will be responsible for the management of the Domestic & Export customer accounts whilst providing support to Sales Representatives / distributors and co ordinating with internal departments such as purchasing, accounts and distribution. This role is a fantastic opportunity for someone who wants to excel both the growth of the company and your career by joining an established business experiencing rapid growth and development. Whilst previous office experience is preferred our client is happy to consider candidates who are looking for that step into the office environment, maybe from a retail/hospitality/catering background. Essentially you will be keen to learn with the ability to pick things up quickly. What's in it for you? - Working within a friendly and social team that enjoy team events such a bowling and bottomless brunch. - Hybrid working (2 days per week from home) - Company funded Summer BBQ's and Christmas Party. - 23 days holiday (3 days to be kept for Christmas shut down) + bank holidays. - You'll get to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career. - Company pensions. - Free parking. Responsibilities: - Process all forms of customer orders. - Respond to customer and internal information requests via phone, email, fax and letter in a timely manner. - Provide creative assistance and advice to customers, using product knowledge excellence. - Provide support and assistance to Domestic Sales teams & international distributors. - Manage and deal with customer order delays and complaints. - Ensure all customer information is kept up to date and stored in line with company policies. - Any other tasks given to you by the management team. Candidate Attributes: - A professional, pro-active and can-do attitude. - A quick learner, able to problem solve quickly and take ownership comfortably. - Excellent oral and written communication skills. - Great attention to detail. Hours - Monday - Friday - 8.45am - 5pm. 2 days per week working from home on offer following probation. Salary - Up to £25,000 per annum, depending on experience.
I am recruiting an experienced HR Advisor to complete a 6 month fixed term contract with a well-established organisation based in North Wales. Working alongside a friendly and customer focused team, you will be responsible for proactively supporting the development and implementation of Human Resources and Organisational Development Strategies, delivering effective and consistent HR Services to colleagues and managers across the group. Duties Include : Provide advice and guidance to Managers and colleagues at all levels on all HR and OD matters, (e.g. on terms and conditions, complex employee relation cases including disciplinary, grievance, employee performance, absence management), applying best practice alongside employment legislation to limit risks to the organisation, develop a positive employer brand, and maximise colleague contribution. Develop, maintain and continuously improve relationships between colleagues, managers, local trade union representatives and colleague groups. To proactively empower and develop management capacity in dealing with HR matters using coaching techniques, actively encouraging consultation between all parties to maximise working relations and a positive work environment. Provide support and advice to Manager's in the recruitment and selection of colleagues, for example on advertising, assessment and selection methods, contractual options in order to attract and select quality colleagues with the skills and abilities to deliver the business plan. Support Managers in identifying and planning development needs with colleagues and to co-ordinate and deliver corporate training and development activities as required so that colleagues have the necessary knowledge, skills and experience to deliver an exceptional service. Work with the Senior HR Advisor, HR Manager and Senior and executive Management Teams to establish and implement appropriate change management tools to enable the group to prepare for the future and to manage change effectively, e.g. performance management and cultural change initiatives. Ensuring an integrated contribution to the group's objectives by supporting the consistent and timely communication and consultation with colleagues. Create, develop and review HR policies and procedures in preparation for consultation taking into account current legislation and best practice in order to promote consistency and to establish clear guidelines. Support the development of secure systems and processes and be responsible for recording and maintaining accurate and relevant colleague information to facilitate the management of the employment process, and to enable the analysis of relevant statistics in order to support future employment decisions, HR services and organisational development. The ideal candidate will have worked in a similar role previously. You will need to have strong communication and coaching skills, with confidence to challenge and influence senior managers where necessary. CIPD level 5, or equivalent experience is essential. Benefits : Extensive company benefits 37 hours per week with flexitime Free parking This is an office-based role, however there will be some flexibility of hours if required. Immediate start required. HR Advisor - Contract Mold 36,000 - 38,000 JM/00254
Apr 17, 2024
Contractor
I am recruiting an experienced HR Advisor to complete a 6 month fixed term contract with a well-established organisation based in North Wales. Working alongside a friendly and customer focused team, you will be responsible for proactively supporting the development and implementation of Human Resources and Organisational Development Strategies, delivering effective and consistent HR Services to colleagues and managers across the group. Duties Include : Provide advice and guidance to Managers and colleagues at all levels on all HR and OD matters, (e.g. on terms and conditions, complex employee relation cases including disciplinary, grievance, employee performance, absence management), applying best practice alongside employment legislation to limit risks to the organisation, develop a positive employer brand, and maximise colleague contribution. Develop, maintain and continuously improve relationships between colleagues, managers, local trade union representatives and colleague groups. To proactively empower and develop management capacity in dealing with HR matters using coaching techniques, actively encouraging consultation between all parties to maximise working relations and a positive work environment. Provide support and advice to Manager's in the recruitment and selection of colleagues, for example on advertising, assessment and selection methods, contractual options in order to attract and select quality colleagues with the skills and abilities to deliver the business plan. Support Managers in identifying and planning development needs with colleagues and to co-ordinate and deliver corporate training and development activities as required so that colleagues have the necessary knowledge, skills and experience to deliver an exceptional service. Work with the Senior HR Advisor, HR Manager and Senior and executive Management Teams to establish and implement appropriate change management tools to enable the group to prepare for the future and to manage change effectively, e.g. performance management and cultural change initiatives. Ensuring an integrated contribution to the group's objectives by supporting the consistent and timely communication and consultation with colleagues. Create, develop and review HR policies and procedures in preparation for consultation taking into account current legislation and best practice in order to promote consistency and to establish clear guidelines. Support the development of secure systems and processes and be responsible for recording and maintaining accurate and relevant colleague information to facilitate the management of the employment process, and to enable the analysis of relevant statistics in order to support future employment decisions, HR services and organisational development. The ideal candidate will have worked in a similar role previously. You will need to have strong communication and coaching skills, with confidence to challenge and influence senior managers where necessary. CIPD level 5, or equivalent experience is essential. Benefits : Extensive company benefits 37 hours per week with flexitime Free parking This is an office-based role, however there will be some flexibility of hours if required. Immediate start required. HR Advisor - Contract Mold 36,000 - 38,000 JM/00254
Back 2 Work Complete Training
Cambridge, Cambridgeshire
Were recruiting for Customer Service Advisors to earn up to£22,575.00 per annum. Customer Service representative benefits: Central location with great public transport links Free on-site parking Onsite canteen and kitchen facilities View of moving to 2-days hybrid after completion of the probationary period Training is included to prepare you for this role Customer Service representative role: The r click apply for full job details
Apr 17, 2024
Full time
Were recruiting for Customer Service Advisors to earn up to£22,575.00 per annum. Customer Service representative benefits: Central location with great public transport links Free on-site parking Onsite canteen and kitchen facilities View of moving to 2-days hybrid after completion of the probationary period Training is included to prepare you for this role Customer Service representative role: The r click apply for full job details
Ready to join an empowering charitable organisation in making a difference in the lives of individuals who rely on their services across North Wales? Advance your own skills and embark on a rewarding career within a community based role supporting the lives of vulnerable individuals! In the Service Advisor role, you will be: Providing energy advice to individuals over the phone and face to face within their homes, identifying risks, improvements, and further support to help individuals and families save money and reduce their environmental footprint Working closely with, and acting as a representative of advice centres to ensure a smooth customer journey for all residents of the programme Completing administrative tasks and provide monitoring information Suitable applicants will need: To complete a relevant in-house training course before commencing any advice calls or home visits Experience working within a service / advisory based role Community based experience with knowledge of third sector and community-based organisations Strong communication, interpersonal, and problem-solving skills A full UK driving license and access to your transport (essential) Ability to travel around your designated area as required Teamwork and collaboration skills with an empathetic nature Strong admin and IT skills with the ability to manage multiple tasks Please note, successful candidates are subject to a satisfactory DBS Check and references. What s on offer: Enjoy a Fixed-term contract until March 2025 Part time 21 hours per week (flexibility around hours and there may well be more hours available should they wish to grow with the role) £23,478 (based on a 35 hour week). Pro rata for part time (IRO £14k). Team environment - working in a small, friendly supportive team Covering areas within the county of Conwy, with home working and offices also based in Denbigh Holiday pay, and mileage reimbursement at 45p per mile Online training programme with the support from the organisation and other staff members If you're passionate about helping others and want to be part of a dynamic team, apply now!
Apr 17, 2024
Full time
Ready to join an empowering charitable organisation in making a difference in the lives of individuals who rely on their services across North Wales? Advance your own skills and embark on a rewarding career within a community based role supporting the lives of vulnerable individuals! In the Service Advisor role, you will be: Providing energy advice to individuals over the phone and face to face within their homes, identifying risks, improvements, and further support to help individuals and families save money and reduce their environmental footprint Working closely with, and acting as a representative of advice centres to ensure a smooth customer journey for all residents of the programme Completing administrative tasks and provide monitoring information Suitable applicants will need: To complete a relevant in-house training course before commencing any advice calls or home visits Experience working within a service / advisory based role Community based experience with knowledge of third sector and community-based organisations Strong communication, interpersonal, and problem-solving skills A full UK driving license and access to your transport (essential) Ability to travel around your designated area as required Teamwork and collaboration skills with an empathetic nature Strong admin and IT skills with the ability to manage multiple tasks Please note, successful candidates are subject to a satisfactory DBS Check and references. What s on offer: Enjoy a Fixed-term contract until March 2025 Part time 21 hours per week (flexibility around hours and there may well be more hours available should they wish to grow with the role) £23,478 (based on a 35 hour week). Pro rata for part time (IRO £14k). Team environment - working in a small, friendly supportive team Covering areas within the county of Conwy, with home working and offices also based in Denbigh Holiday pay, and mileage reimbursement at 45p per mile Online training programme with the support from the organisation and other staff members If you're passionate about helping others and want to be part of a dynamic team, apply now!
A great opportunity to develop your career as a Customer Service Representative Customer Service Representative ' Alton, Hampshire ' Full time / Permanent ' £24,400 ' Monday to Friday 8.30am - 5.00pm A quick look at the role The Customer Service role is a great opportunity for someone who wants to kick start their career and focus on delivering exceptional customer service and query resolution for the cu click apply for full job details
Apr 17, 2024
Full time
A great opportunity to develop your career as a Customer Service Representative Customer Service Representative ' Alton, Hampshire ' Full time / Permanent ' £24,400 ' Monday to Friday 8.30am - 5.00pm A quick look at the role The Customer Service role is a great opportunity for someone who wants to kick start their career and focus on delivering exceptional customer service and query resolution for the cu click apply for full job details
Customer Advisor £22,500 a year Stoke-on-Trent Permanent, Full Time No corporate call centre here! Instead, you'll be based at one of our community hubs across Stoke-on-Trent, providing support and advice to customers over a coffee, the phone or online. As a social housing provider, our customers are central to everything that we do. This means that our Customer Advisors play a crucial role in balancing the needs of both the customer and the business, to deliver the very best customer experience. Job requirements: Advise customers and manage their expectations across a range of services. You'll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent. Exceed customer expectations with every interaction. Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system. You'll ensure the system is up to date and fully representative of our customers' experience. Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed. What we're looking for: An understanding of great customer service. An effective communicator who is empathetic and customer focused. An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required. Someone who can work under pressure, prioritising work within changing priorities and time constraints. Good ICT skills. Educated to A Level standard or equivalent. Help us to make sure everyone in our region has access to a happy home. APPLY NOW! We'll be interviewing as we go so might close the application process early if we find the right person.
Apr 17, 2024
Full time
Customer Advisor £22,500 a year Stoke-on-Trent Permanent, Full Time No corporate call centre here! Instead, you'll be based at one of our community hubs across Stoke-on-Trent, providing support and advice to customers over a coffee, the phone or online. As a social housing provider, our customers are central to everything that we do. This means that our Customer Advisors play a crucial role in balancing the needs of both the customer and the business, to deliver the very best customer experience. Job requirements: Advise customers and manage their expectations across a range of services. You'll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent. Exceed customer expectations with every interaction. Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system. You'll ensure the system is up to date and fully representative of our customers' experience. Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed. What we're looking for: An understanding of great customer service. An effective communicator who is empathetic and customer focused. An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required. Someone who can work under pressure, prioritising work within changing priorities and time constraints. Good ICT skills. Educated to A Level standard or equivalent. Help us to make sure everyone in our region has access to a happy home. APPLY NOW! We'll be interviewing as we go so might close the application process early if we find the right person.
Site Manager Cambridge 200 - 250p/d Repairs & Maintenance Daniel Owen are proud to be representing a leading Construction Contractor in the Cambridge area who are looking for a brand new Site Manager to join their team covering retro fit projects in the Cambridge area. They are looking for an experienced Site Manager who has previous experience working on major internal and external planned works projects. Duties: Set up site prior to the commencement of project work Plan projects and ensure they meet agreed specifications, budget and timescales Oversee building work Liaising with clients and reporting progress, professional staff (such as architects and surveyors) and the public Supervising direct labour and contracted staff Meeting subcontractors Making safety inspections and ensuring construction and site safety Checking and preparing site reports, designs and drawings Maintaining quality control procedures Ensure timesheets are accurate and agreed with line manager Motivating the workforce Problem-solving Provide regular project updates to line manager Using specialist construction management computer applications Carry out regular toolbox talks Organising and arranging the procurement of materials and plant Proven track record of working on various planned works projects (K&B's Externals, Internals, Roofing, Cladding, EWI etc) Develop and maintain excellent relationships with the client representatives and customers as appropriate and maintain best practice introducing innovative processes which will add value and drive efficiencies. To recruit and develop a team including tradesman/supervisory staff. Able to price and programme works from drawings, organising labour and materials etc. Regularly review service delivery. Operational focus - Someone who can manage various processes, can oversee the operational delivery of the project and is very organised. Key Knowledge: Strong team player with excellent communication skills You will have a proven track record and experience of managing major works and retro fit projects. The successful candidate will be able to work productively in a pressurised environment, act decisively when faced with urgent issues while consistently always maintaining a high level of service. Social Housing, Local authority or Tier 1 contractor experience is a must to be considered for this role. Proactive approach to work Proven track record for being Reliable and punctual Must hold a driving licence and have access to a vehicle IT Literate If this sounds like a role that suits your profile, then feel free to get in touch.
Apr 17, 2024
Full time
Site Manager Cambridge 200 - 250p/d Repairs & Maintenance Daniel Owen are proud to be representing a leading Construction Contractor in the Cambridge area who are looking for a brand new Site Manager to join their team covering retro fit projects in the Cambridge area. They are looking for an experienced Site Manager who has previous experience working on major internal and external planned works projects. Duties: Set up site prior to the commencement of project work Plan projects and ensure they meet agreed specifications, budget and timescales Oversee building work Liaising with clients and reporting progress, professional staff (such as architects and surveyors) and the public Supervising direct labour and contracted staff Meeting subcontractors Making safety inspections and ensuring construction and site safety Checking and preparing site reports, designs and drawings Maintaining quality control procedures Ensure timesheets are accurate and agreed with line manager Motivating the workforce Problem-solving Provide regular project updates to line manager Using specialist construction management computer applications Carry out regular toolbox talks Organising and arranging the procurement of materials and plant Proven track record of working on various planned works projects (K&B's Externals, Internals, Roofing, Cladding, EWI etc) Develop and maintain excellent relationships with the client representatives and customers as appropriate and maintain best practice introducing innovative processes which will add value and drive efficiencies. To recruit and develop a team including tradesman/supervisory staff. Able to price and programme works from drawings, organising labour and materials etc. Regularly review service delivery. Operational focus - Someone who can manage various processes, can oversee the operational delivery of the project and is very organised. Key Knowledge: Strong team player with excellent communication skills You will have a proven track record and experience of managing major works and retro fit projects. The successful candidate will be able to work productively in a pressurised environment, act decisively when faced with urgent issues while consistently always maintaining a high level of service. Social Housing, Local authority or Tier 1 contractor experience is a must to be considered for this role. Proactive approach to work Proven track record for being Reliable and punctual Must hold a driving licence and have access to a vehicle IT Literate If this sounds like a role that suits your profile, then feel free to get in touch.
The role of a Progression coach is to identify and develop strategic relationships with regional/key employer partners and organisations and establish and grow a pipeline of sustainable employment opportunities within the region, for learners, with clear pathways for, further, in-work progression opportunities.Focussing on growth employment sectors to identify new opportunities and ensure we understand and can adapt to changing market demands.Working in a collaborative manner with both external partners and internal colleagues/stakeholders to support a AEB customers in to sustainable employment opportunities. Salary £25,800 - £30,900 DOE. Identify, engage and account manage employer relationships for Maximus to become a recruitment partner and training provider of choice Provide Information Advice and Guidance to learners to support employment opportunities Undertake training needs analysis with employers to support upskilling of workforce and coordinate the training requirements identified Provide coaching and mentoring via delivery of workshops to develop employability skills in preparation for learners attending interview for employment opportunities Track and record progression outcomes to achieve targets Adhere to contract and Maximus compliance requirements Work with the Operations Manager and Referral Co-ordinators to engage and support the regional partner organisations, in the development of programmes to meet the priority sectors of delivery. Qualifications & Experience Minimum of 5 GCSEs (or equivalent) at C or above including English Language and Maths Coaching / Assessing / Teaching qualification minimum level 3 Previous experience in skills, employability or a related Service industry Experience of forging strong relationships with Internal & External Stakeholders A track record of engaging and supporting employers face-to-face and remotely Proven experience in an engagement role Including 'relationship selling' - dealing with Small, Medium to Large Enterprises Proven success in achievement of targets in a high-performance culture Proven track record in exceeding stretching sales/performance targets. Desirable Strong account management/client development skills Microsoft office & internet-based applications - intermediate level. Individual Competencies Clear communicator, good listening skills and a persuasive style; plus an excellent telephone manner Ability to plan, organise, manage priorities and own workload Performance and delivery focused Strong presentation and delivery skills Enjoys working on their own and as part of a team High degree of accuracy and attention to detail Able to meet and exceed targets for sustainable employment and progression outcomes Values and supports continuing professional development Resilience and resourcefulness. Desirable Knowledge to explain how recruitment processes work, and challenge preconceptions in this area Strong negotiation skills demonstrated ability to influence senior stakeholders Direct selling skills, cold calling, lead generation. Key Business Priorities Internal Work as a key member of the team Continuous contact and relations with all operational colleagues Contact at times with representatives within other MAXIMUS operating divisions Contacts with central teams to support areas such as Business Development. External Employers, agencies and other stakeholders e.g LAs, DWP/JCP, NCS etc. Commissioner contact, if required, to support operations (eg; DWP, Local Government, WMCA etc.) at operational level. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 17, 2024
Full time
The role of a Progression coach is to identify and develop strategic relationships with regional/key employer partners and organisations and establish and grow a pipeline of sustainable employment opportunities within the region, for learners, with clear pathways for, further, in-work progression opportunities.Focussing on growth employment sectors to identify new opportunities and ensure we understand and can adapt to changing market demands.Working in a collaborative manner with both external partners and internal colleagues/stakeholders to support a AEB customers in to sustainable employment opportunities. Salary £25,800 - £30,900 DOE. Identify, engage and account manage employer relationships for Maximus to become a recruitment partner and training provider of choice Provide Information Advice and Guidance to learners to support employment opportunities Undertake training needs analysis with employers to support upskilling of workforce and coordinate the training requirements identified Provide coaching and mentoring via delivery of workshops to develop employability skills in preparation for learners attending interview for employment opportunities Track and record progression outcomes to achieve targets Adhere to contract and Maximus compliance requirements Work with the Operations Manager and Referral Co-ordinators to engage and support the regional partner organisations, in the development of programmes to meet the priority sectors of delivery. Qualifications & Experience Minimum of 5 GCSEs (or equivalent) at C or above including English Language and Maths Coaching / Assessing / Teaching qualification minimum level 3 Previous experience in skills, employability or a related Service industry Experience of forging strong relationships with Internal & External Stakeholders A track record of engaging and supporting employers face-to-face and remotely Proven experience in an engagement role Including 'relationship selling' - dealing with Small, Medium to Large Enterprises Proven success in achievement of targets in a high-performance culture Proven track record in exceeding stretching sales/performance targets. Desirable Strong account management/client development skills Microsoft office & internet-based applications - intermediate level. Individual Competencies Clear communicator, good listening skills and a persuasive style; plus an excellent telephone manner Ability to plan, organise, manage priorities and own workload Performance and delivery focused Strong presentation and delivery skills Enjoys working on their own and as part of a team High degree of accuracy and attention to detail Able to meet and exceed targets for sustainable employment and progression outcomes Values and supports continuing professional development Resilience and resourcefulness. Desirable Knowledge to explain how recruitment processes work, and challenge preconceptions in this area Strong negotiation skills demonstrated ability to influence senior stakeholders Direct selling skills, cold calling, lead generation. Key Business Priorities Internal Work as a key member of the team Continuous contact and relations with all operational colleagues Contact at times with representatives within other MAXIMUS operating divisions Contacts with central teams to support areas such as Business Development. External Employers, agencies and other stakeholders e.g LAs, DWP/JCP, NCS etc. Commissioner contact, if required, to support operations (eg; DWP, Local Government, WMCA etc.) at operational level. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Job Title: Field Service Engineer Location: UK Salary Range: £36,000 - £40,000 plus Overtime Work Hours: 8 hours day shift. Employment Type: Permanent Start Date: Immediate About We are a specialist in hiring out cranes and material handling equipment within the quarrying industry. Due to continuous expansion, we are currently seeking a skilled field service engineer to perform tasks such as fault diagnosis, annual servicing, and maintenance of heavy material handling machinery. This presents an exciting opportunity for a field-based engineer to become part of a company that places immense value on its employees, providing continuous development and cross-training opportunities. Responsibilities of the Field Service Engineer: servicing and maintaining new recycling machinery Conduct routine breakdown and repairs and maintenance work, to Automated Material Handling Equipment and Systems Carrying out fault finds on hydraulic systems and electrical systems. Identifying and resolving electrical or mechanical faults Reactive maintenance tasks Providing on-location support and service Acting as a crucial representative of the company to ensure consistent and reliable customer experiences. Qualifications for the Field Service Engineer: Preferred Electrical Qualifications - NVQ Level 3 / Diploma or City & Guilds Strong proficiency in fault diagnosis Must be able to test and repair heavy plant machinery. Background in either mechanical or electrical engineering Previous experience in servicing, maintaining, or installing machinery. Proficiency in working with various types of plant machinery. Willingness to travel. Benefits Package for the Field Service Engineer £36,000 - £40,000 Per annum 25 Days holidays + Bank holiday Continuous support through training academy Life insurance Next Steps: If you are interested in this field service engineer position, please submit your application through this advertisement. For additional details about the role, feel free to reach out to me at (url removed) or (phone number removed).
Apr 17, 2024
Full time
Job Title: Field Service Engineer Location: UK Salary Range: £36,000 - £40,000 plus Overtime Work Hours: 8 hours day shift. Employment Type: Permanent Start Date: Immediate About We are a specialist in hiring out cranes and material handling equipment within the quarrying industry. Due to continuous expansion, we are currently seeking a skilled field service engineer to perform tasks such as fault diagnosis, annual servicing, and maintenance of heavy material handling machinery. This presents an exciting opportunity for a field-based engineer to become part of a company that places immense value on its employees, providing continuous development and cross-training opportunities. Responsibilities of the Field Service Engineer: servicing and maintaining new recycling machinery Conduct routine breakdown and repairs and maintenance work, to Automated Material Handling Equipment and Systems Carrying out fault finds on hydraulic systems and electrical systems. Identifying and resolving electrical or mechanical faults Reactive maintenance tasks Providing on-location support and service Acting as a crucial representative of the company to ensure consistent and reliable customer experiences. Qualifications for the Field Service Engineer: Preferred Electrical Qualifications - NVQ Level 3 / Diploma or City & Guilds Strong proficiency in fault diagnosis Must be able to test and repair heavy plant machinery. Background in either mechanical or electrical engineering Previous experience in servicing, maintaining, or installing machinery. Proficiency in working with various types of plant machinery. Willingness to travel. Benefits Package for the Field Service Engineer £36,000 - £40,000 Per annum 25 Days holidays + Bank holiday Continuous support through training academy Life insurance Next Steps: If you are interested in this field service engineer position, please submit your application through this advertisement. For additional details about the role, feel free to reach out to me at (url removed) or (phone number removed).
Student Servies Coordinator A leading Education organsisation are seeking a Student Services Coordinator to join their ambitious team. The primary objective of this role is to oversee support services and administrative tasks for all enrolled students. Key Responsibilities: Written Communication: Drafting and maintaining standardised communications, overseeing student queries, and managing communication data. Verbal Communication: Supervising incoming and outgoing student calls, and documenting verbal communication records. Supporting Student Representatives: Recruiting, onboarding, and providing ongoing support for student representatives, including coordinating meetings and managing data. Management of Graduation Events: Coordinating event communications, representing the companies at ceremonies, and maintaining ceremony records. Learning Platform Administration: Managing student accounts on Moodle, coordinating service presence in Study Skills modules, and monitoring forums. Release of Student Marks: Collaborating in mark release processes, and managing mark release to students through Moodle. Supervision of Team Members: Delegating tasks, providing support through meetings and one-to-one sessions, reporting on progress and well-being, and participating in team recruitment. Collaboration: Working with other teams, representing Student Services in meetings, collaborating with different departments, and contributing to cross-departmental projects. Required Skills: Comprehensive understanding of support and administration services for postgraduate programs Effective management of customer services and team members Proficiency in data analysis and presentation Strong communication abilities Quality assurance expertise Time management skills What you'll get in return Flexitime Hybrid Working Arrangements 33 days of annual leave Employee Assistance Programme Pension Scheme Office Amenities including free parking and refreshments Continuous Training Opportunities Recognition and reward incentives Participation in social, well-being, and fund-raising events Discounts with various high street retailers Please get in touch if you would like to find out more. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Apr 17, 2024
Full time
Student Servies Coordinator A leading Education organsisation are seeking a Student Services Coordinator to join their ambitious team. The primary objective of this role is to oversee support services and administrative tasks for all enrolled students. Key Responsibilities: Written Communication: Drafting and maintaining standardised communications, overseeing student queries, and managing communication data. Verbal Communication: Supervising incoming and outgoing student calls, and documenting verbal communication records. Supporting Student Representatives: Recruiting, onboarding, and providing ongoing support for student representatives, including coordinating meetings and managing data. Management of Graduation Events: Coordinating event communications, representing the companies at ceremonies, and maintaining ceremony records. Learning Platform Administration: Managing student accounts on Moodle, coordinating service presence in Study Skills modules, and monitoring forums. Release of Student Marks: Collaborating in mark release processes, and managing mark release to students through Moodle. Supervision of Team Members: Delegating tasks, providing support through meetings and one-to-one sessions, reporting on progress and well-being, and participating in team recruitment. Collaboration: Working with other teams, representing Student Services in meetings, collaborating with different departments, and contributing to cross-departmental projects. Required Skills: Comprehensive understanding of support and administration services for postgraduate programs Effective management of customer services and team members Proficiency in data analysis and presentation Strong communication abilities Quality assurance expertise Time management skills What you'll get in return Flexitime Hybrid Working Arrangements 33 days of annual leave Employee Assistance Programme Pension Scheme Office Amenities including free parking and refreshments Continuous Training Opportunities Recognition and reward incentives Participation in social, well-being, and fund-raising events Discounts with various high street retailers Please get in touch if you would like to find out more. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.