London Office - Internal Director of Sustainability Location 1 London Job Description 1 Who we are: L.E.K. Consulting is a global strategy consulting firm that addresses the most critical commercial issues for the leaders of some of the world's most successful businesses. With over 2000 professionals located across five continents, L.E.K. specializes in Strategy and Mergers & Acquisitions (M&A) support with clients across the full range of corporates and private equity. As we grow, L.E.K. is seeking to further invest in achieving our sustainability and ESG goals through a dedicated Director of Sustainability who will lead the firm in delivering our sustainability strategies, and related implementation plans. Job Summary Directly reporting to the Global Managing Partner, the Director of Sustainability will have responsibility for the delivery of L.E.K's sustainability ambitions across all priorities identified in the L.E.K. Sustainability Report and transition plans as well as advising the Partnership on our future sustainability commitments. Working closely with our global functions, Finance, People, Legal and Commercial, the Director of Sustainability will provide professional support, guidance, and insights to ensure we deliver a connected strategy and communications internally and externally whilst simultaneously educating our own people on our sustainability commitments, and how they can support the firm achieving these commitments. Skills Required: Sustainability strategy and project management Experience in building senior level buy in on sustainability strategy Continually developing the sustainability ambition to ensure we remain in line with external developments and industry best practice Drive change in the firm, particularly in decarbonisation, but also across all aspects of ESG relevant to L.E.K. Develop a global program of and manage this across multiple functions Operations Develop the internal L.E.K. Sustainability function and capabilities. Design the operational plan, roadmap, and work-streams, with the overarching goal of managing the change across the organisation. Deliver the L.E.K. transition plans including designing carbon budget mechanisms to achieve our decarbonisation targets; working with the L.E.K. senior global and regional leadership to establish options, choices, and trade-offs for managing the firm's plans to reduce its emission profile over the next 4 years to our 2027 SBTi near-term target and beyond Deliver external reporting and disclosure regulatory and voluntary commitments, with annual performance improvement. Project manage work-steams and lead the cross-functional efforts required. Regularly monitor the firm's emissions profile, including management of an emissions reporting system with overall responsibility for emissions calculations (both annual GHG and regular tracking of business travel emissions), emissions data quality assurance, controls and process development, producing L.E.K.s annual GHG report (audited and verified to ISO 14064), and driving improvements in the accuracy of emissions calculations. Identify and implement an ESG software solution for L.E.K. to achieve reporting and process improvement in carbon accounting, risk management and governance. Lead specification, process development and implementation. Support ESG/Sustainability related queries for client propositions and input into thought leadership for client-side projects In partnership with marketing, strengthen L.E.K.s reputation for sustainability and differentiation with clients, employees, and broader society. Compliance Support in the continued definition and refinement of sustainability targets for L.E.K., identifying tangible measures to ensure success. Report on and deliver improvement in the sustainability metrics identified in the 2022 L.E.K. Sustainability Report Data Performance Tables Provide regular reports to the L.E.K. ESG Committee, Sustainability Steering Committee and L.E.K. Global Operating Committee Report on progress, anticipating changes that the firm needs to make, and suggesting solutions to achieve L.E.K.s goals Ensure sustainability risks are updated and escalated into L.E.K.s group-wide enterprise risk management and reporting; escalate and manage risks via the L.E.K. ESG risk register as appropriate. Team and Near-Term Goals Manage and direct the Environmental Sustainability Manager, and manage ESG data, reporting, certifications, and compliance. Set annual carbon budget on the trajectory to achieve L.E.K.'s SBTi approved near-term (2027) and long-term (2050) emissions targets. Design and implement L.E.K.s carbon offsetting strategy to deliver L.E.K.s pledge to have net zero impact by 2030 through decarbonisation and the use of high-quality removals and offsets Complete analysis and reporting required for L.E.K.'s annual sustainability regulatory and voluntary disclosures including for 2023: Task Force for Climate Related Financial Disclosure (TCFD) report; CDP (Customer data platforms) Climate Survey; UN Global Compact Communication on Progress; UK Carbon Reduction Plan; L.E.K. Transition Plan Deliver annual EcoVadis sustainability rating, achieving Gold medal rating or better. Deliver the 2023 L.E.K. Sustainability Report Manage the internal sustainability function financial budget Responsibilities: Related leadership experience, preferably within a professional services firm or similar environment; experience in sustainability within professional services is considered a plus. Experience in driving positive global change through a business or organization and demonstrated ability to influence change through others and win over a variety of audiences Previous experience within an internally facing corporate sustainability role with a strong understanding of the complex sustainability topics applicable to L.E.K. Project and program management skills and experience. Ability to thrive in a fast-paced, high calibre and dynamic environment. Great organizational skills, able to organize a varied workload, prioritise effectively and keep stakeholders updated as appropriate, while managing a team Strong written and verbal communication skills, and ability to influence, inspire, and persuade interlocutors of all seniority levels, both internally and externally Demonstrated ability to exercise initiative, independent judgement and be a self-starter while also being a strong team player. Willingness to coach and mentor senior team members Proficient in MS Office Applications; including Word, Excel, PowerPoint, and Outlook The position will require travel to other L.E.K. offices.
Apr 25, 2024
Full time
London Office - Internal Director of Sustainability Location 1 London Job Description 1 Who we are: L.E.K. Consulting is a global strategy consulting firm that addresses the most critical commercial issues for the leaders of some of the world's most successful businesses. With over 2000 professionals located across five continents, L.E.K. specializes in Strategy and Mergers & Acquisitions (M&A) support with clients across the full range of corporates and private equity. As we grow, L.E.K. is seeking to further invest in achieving our sustainability and ESG goals through a dedicated Director of Sustainability who will lead the firm in delivering our sustainability strategies, and related implementation plans. Job Summary Directly reporting to the Global Managing Partner, the Director of Sustainability will have responsibility for the delivery of L.E.K's sustainability ambitions across all priorities identified in the L.E.K. Sustainability Report and transition plans as well as advising the Partnership on our future sustainability commitments. Working closely with our global functions, Finance, People, Legal and Commercial, the Director of Sustainability will provide professional support, guidance, and insights to ensure we deliver a connected strategy and communications internally and externally whilst simultaneously educating our own people on our sustainability commitments, and how they can support the firm achieving these commitments. Skills Required: Sustainability strategy and project management Experience in building senior level buy in on sustainability strategy Continually developing the sustainability ambition to ensure we remain in line with external developments and industry best practice Drive change in the firm, particularly in decarbonisation, but also across all aspects of ESG relevant to L.E.K. Develop a global program of and manage this across multiple functions Operations Develop the internal L.E.K. Sustainability function and capabilities. Design the operational plan, roadmap, and work-streams, with the overarching goal of managing the change across the organisation. Deliver the L.E.K. transition plans including designing carbon budget mechanisms to achieve our decarbonisation targets; working with the L.E.K. senior global and regional leadership to establish options, choices, and trade-offs for managing the firm's plans to reduce its emission profile over the next 4 years to our 2027 SBTi near-term target and beyond Deliver external reporting and disclosure regulatory and voluntary commitments, with annual performance improvement. Project manage work-steams and lead the cross-functional efforts required. Regularly monitor the firm's emissions profile, including management of an emissions reporting system with overall responsibility for emissions calculations (both annual GHG and regular tracking of business travel emissions), emissions data quality assurance, controls and process development, producing L.E.K.s annual GHG report (audited and verified to ISO 14064), and driving improvements in the accuracy of emissions calculations. Identify and implement an ESG software solution for L.E.K. to achieve reporting and process improvement in carbon accounting, risk management and governance. Lead specification, process development and implementation. Support ESG/Sustainability related queries for client propositions and input into thought leadership for client-side projects In partnership with marketing, strengthen L.E.K.s reputation for sustainability and differentiation with clients, employees, and broader society. Compliance Support in the continued definition and refinement of sustainability targets for L.E.K., identifying tangible measures to ensure success. Report on and deliver improvement in the sustainability metrics identified in the 2022 L.E.K. Sustainability Report Data Performance Tables Provide regular reports to the L.E.K. ESG Committee, Sustainability Steering Committee and L.E.K. Global Operating Committee Report on progress, anticipating changes that the firm needs to make, and suggesting solutions to achieve L.E.K.s goals Ensure sustainability risks are updated and escalated into L.E.K.s group-wide enterprise risk management and reporting; escalate and manage risks via the L.E.K. ESG risk register as appropriate. Team and Near-Term Goals Manage and direct the Environmental Sustainability Manager, and manage ESG data, reporting, certifications, and compliance. Set annual carbon budget on the trajectory to achieve L.E.K.'s SBTi approved near-term (2027) and long-term (2050) emissions targets. Design and implement L.E.K.s carbon offsetting strategy to deliver L.E.K.s pledge to have net zero impact by 2030 through decarbonisation and the use of high-quality removals and offsets Complete analysis and reporting required for L.E.K.'s annual sustainability regulatory and voluntary disclosures including for 2023: Task Force for Climate Related Financial Disclosure (TCFD) report; CDP (Customer data platforms) Climate Survey; UN Global Compact Communication on Progress; UK Carbon Reduction Plan; L.E.K. Transition Plan Deliver annual EcoVadis sustainability rating, achieving Gold medal rating or better. Deliver the 2023 L.E.K. Sustainability Report Manage the internal sustainability function financial budget Responsibilities: Related leadership experience, preferably within a professional services firm or similar environment; experience in sustainability within professional services is considered a plus. Experience in driving positive global change through a business or organization and demonstrated ability to influence change through others and win over a variety of audiences Previous experience within an internally facing corporate sustainability role with a strong understanding of the complex sustainability topics applicable to L.E.K. Project and program management skills and experience. Ability to thrive in a fast-paced, high calibre and dynamic environment. Great organizational skills, able to organize a varied workload, prioritise effectively and keep stakeholders updated as appropriate, while managing a team Strong written and verbal communication skills, and ability to influence, inspire, and persuade interlocutors of all seniority levels, both internally and externally Demonstrated ability to exercise initiative, independent judgement and be a self-starter while also being a strong team player. Willingness to coach and mentor senior team members Proficient in MS Office Applications; including Word, Excel, PowerPoint, and Outlook The position will require travel to other L.E.K. offices.
Investment Director Sustainable Investment Advisory and Integration Introducing the Sustainable Investment Advisory & Integration Team At Schroders, we are committed to delivering exceptional investment performance to our clients through active decision making. We believe that sustainability risks and industrial trends are interconnected, and it is crucial for investment teams to navigate these challenges effectively. That's where our Sustainable Investment Advisory & Integration team comes in. The Advisory & Integration team, part of our central Sustainable Investment team, plays a vital role in supporting our firm-wide sustainable investment efforts. Our team is dedicated to: Acting as a valuable resource and center of sustainable investment knowledge for the entire firm. Providing guidance to enhance investment decisions by integrating environmental, social, and governance (ESG) analysis and data. Assisting our client-facing teams and clients in achieving their sustainable investment goals. Operating as a trusted end-to-end partner in product development. Comprehensive Support and Collaboration To fulfill our purpose, we engage in various activities, including: Offering ongoing support to over 60 investment desks within our business. Sharing insights and outputs from other parts of the Sustainable Investment team, such as research, models, and data, with clients and investors. Meeting the needs of our clients through proactive communication, responsive assistance, and comprehensive reporting. Staying Ahead of Regulatory Requirements In recent years, regulators have placed a growing emphasis on sustainable investment practices. At Schroders, we are committed to adhering to regulatory requirements and product standards in the jurisdictions where we operate. To ensure compliance, we are currently seeking a talented individual to join our team. Join Our Team As a member of our team, you will play a crucial role in supporting our firm's approach to meeting global regulatory standards. This includes managing our response to existing regulatory regimes like the EU's Sustainable Finance Disclosure Regulation (SFDR) and designing our approach to new regulations such as the FCA's Sustainability Disclosure Requirements (SDR). You will collaborate with various functions within the business, including Legal, Compliance, Product Governance, Investment Risk, Public Policy, and Internal Audit. Your primary focus will be on effectively communicating regulatory requirements to our investment teams and assisting them in incorporating these requirements into their processes. Who We're Looking For We are seeking an individual with the following qualifications: A strong foundation of knowledge in ESG and sustainable investment regulations. Exceptional stakeholder and relationship management skills. Proven project management and organizational abilities. Key Responsibilities As a member of our team, your key responsibilities will include: Compliance with Existing ESG Regulatory Requirements Working with Sustainable Investment sub-teams, investment desks, and local compliance functions to meet existing regulatory requirements. Designing the firm's approach to identifying Principle Adverse Indicators (PAIs) and performing the Do No Significant Harm (DNSH) test as part of SFDR. Ensuring compliance with the Hong Kong Securities & Futures Commission's climate-related risks disclosure requirements. Responding to ongoing queries from regulators about our approach to meeting regulatory requirements. Supporting clients and client-facing teams in interpreting and meeting ESG regulatory requirements through written updates and regular briefings. Compliance with New ESG Regulatory Requirements Collaborating with multiple functions in the firm and investment desks to design and implement our approach to new and emerging regulatory regimes, with a focus on the FCA's recently published SDR rules. Reporting, Monitoring, and Governance Developing, maintaining, and enhancing frameworks and processes to defend and actively market the firm's sustainability credentials. Ensuring the accuracy and attractiveness of our intranet and external website, showcasing our sustainability approach. Meeting reporting obligations, such as TCFD (Task Force on Climate-related Financial Disclosures) and PRI (Principles for Responsible Investment). Providing input into and supporting client and regulatory reporting requirements. Collaboration with Other Functions Acting as a key touchpoint for firm-wide functions, including Marketing, Compliance, Risk, Legal, and Content, to ensure efficient program management and communication. Facilitating effective communication, planning, and completion of work across different functions. Supporting Product Development Providing subject matter expertise and design/implementation support to ensure funds and mandates meet ESG regulatory requirements. Ensuring sustainability-related commitments are appropriate and proportionate to their intended investment outcome and can be effectively monitored and controlled. Working with Investment Teams Collaborating with investment teams to integrate sustainability into their investment processes. Supporting awareness and implementation of sustainability-related regulatory requirements. Enhancing investment teams' sustainability knowledge and promoting the effective use of central sustainability resources. Working with External Clients Representing Schroders and promoting our sustainability approach to strategic clients and the public through panels and conferences. Collaborating with our Client Group to support our sustainability brand, narrative, and credentials, and drive commercialization. Maintaining a repository of information to showcase our sustainable investment capabilities and provide accurate and timely responses to client inquiries and requests for proposals (RFPs). Building internal fluency to enable sales teams to effectively utilize resources and attract flows and fees to our sustainable investment product range. Working with the Wider Sustainable Investment Team Acting as a spokesperson for the key pillars of the Sustainable Investment team to bring the best of our products and services to the rest of the firm. Coordinating the communication and dissemination of the Sustainable Investment team's key outputs and workstreams through various channels. Ensuring the Sustainable Investment team's priorities align with alpha generation, client satisfaction, risk management, and regulatory requirements. Join Us in Making a Difference We are looking for individuals with experience in the asset management industry, regulatory bodies, or as consultants/legal counsels to asset managers. A strong understanding of sustainability issues, financial markets, and investment processes is essential. You should also possess excellent organizational and communication skills, along with proficiency in Excel and PowerPoint. At Schroders, we value diversity and believe that an inclusive culture fosters better decision-making. We are an equal opportunities employer, welcoming individuals from all backgrounds, regardless of age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristics. Join us in making a positive impact through sustainable investment. Apply now to be part of our Sustainable Investment Advisory & Integration team. My Profile Create and manage profiles for future opportunities. For applicants applying for positions with Schroder Investment Management North America Inc. (SIMNA): SIMNA endeavors to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the SIMNA HR Team at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. SIMNA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Please view SIMNA's EEO POLICY STATEMENT . If you'd like more information on your EEO rights under US law, please view EEO IS THE LAW POSTER , EEO IS THE LAW POSTER SUPPLEMENT and PAY TRANSPARENCY POSTING .
Apr 25, 2024
Full time
Investment Director Sustainable Investment Advisory and Integration Introducing the Sustainable Investment Advisory & Integration Team At Schroders, we are committed to delivering exceptional investment performance to our clients through active decision making. We believe that sustainability risks and industrial trends are interconnected, and it is crucial for investment teams to navigate these challenges effectively. That's where our Sustainable Investment Advisory & Integration team comes in. The Advisory & Integration team, part of our central Sustainable Investment team, plays a vital role in supporting our firm-wide sustainable investment efforts. Our team is dedicated to: Acting as a valuable resource and center of sustainable investment knowledge for the entire firm. Providing guidance to enhance investment decisions by integrating environmental, social, and governance (ESG) analysis and data. Assisting our client-facing teams and clients in achieving their sustainable investment goals. Operating as a trusted end-to-end partner in product development. Comprehensive Support and Collaboration To fulfill our purpose, we engage in various activities, including: Offering ongoing support to over 60 investment desks within our business. Sharing insights and outputs from other parts of the Sustainable Investment team, such as research, models, and data, with clients and investors. Meeting the needs of our clients through proactive communication, responsive assistance, and comprehensive reporting. Staying Ahead of Regulatory Requirements In recent years, regulators have placed a growing emphasis on sustainable investment practices. At Schroders, we are committed to adhering to regulatory requirements and product standards in the jurisdictions where we operate. To ensure compliance, we are currently seeking a talented individual to join our team. Join Our Team As a member of our team, you will play a crucial role in supporting our firm's approach to meeting global regulatory standards. This includes managing our response to existing regulatory regimes like the EU's Sustainable Finance Disclosure Regulation (SFDR) and designing our approach to new regulations such as the FCA's Sustainability Disclosure Requirements (SDR). You will collaborate with various functions within the business, including Legal, Compliance, Product Governance, Investment Risk, Public Policy, and Internal Audit. Your primary focus will be on effectively communicating regulatory requirements to our investment teams and assisting them in incorporating these requirements into their processes. Who We're Looking For We are seeking an individual with the following qualifications: A strong foundation of knowledge in ESG and sustainable investment regulations. Exceptional stakeholder and relationship management skills. Proven project management and organizational abilities. Key Responsibilities As a member of our team, your key responsibilities will include: Compliance with Existing ESG Regulatory Requirements Working with Sustainable Investment sub-teams, investment desks, and local compliance functions to meet existing regulatory requirements. Designing the firm's approach to identifying Principle Adverse Indicators (PAIs) and performing the Do No Significant Harm (DNSH) test as part of SFDR. Ensuring compliance with the Hong Kong Securities & Futures Commission's climate-related risks disclosure requirements. Responding to ongoing queries from regulators about our approach to meeting regulatory requirements. Supporting clients and client-facing teams in interpreting and meeting ESG regulatory requirements through written updates and regular briefings. Compliance with New ESG Regulatory Requirements Collaborating with multiple functions in the firm and investment desks to design and implement our approach to new and emerging regulatory regimes, with a focus on the FCA's recently published SDR rules. Reporting, Monitoring, and Governance Developing, maintaining, and enhancing frameworks and processes to defend and actively market the firm's sustainability credentials. Ensuring the accuracy and attractiveness of our intranet and external website, showcasing our sustainability approach. Meeting reporting obligations, such as TCFD (Task Force on Climate-related Financial Disclosures) and PRI (Principles for Responsible Investment). Providing input into and supporting client and regulatory reporting requirements. Collaboration with Other Functions Acting as a key touchpoint for firm-wide functions, including Marketing, Compliance, Risk, Legal, and Content, to ensure efficient program management and communication. Facilitating effective communication, planning, and completion of work across different functions. Supporting Product Development Providing subject matter expertise and design/implementation support to ensure funds and mandates meet ESG regulatory requirements. Ensuring sustainability-related commitments are appropriate and proportionate to their intended investment outcome and can be effectively monitored and controlled. Working with Investment Teams Collaborating with investment teams to integrate sustainability into their investment processes. Supporting awareness and implementation of sustainability-related regulatory requirements. Enhancing investment teams' sustainability knowledge and promoting the effective use of central sustainability resources. Working with External Clients Representing Schroders and promoting our sustainability approach to strategic clients and the public through panels and conferences. Collaborating with our Client Group to support our sustainability brand, narrative, and credentials, and drive commercialization. Maintaining a repository of information to showcase our sustainable investment capabilities and provide accurate and timely responses to client inquiries and requests for proposals (RFPs). Building internal fluency to enable sales teams to effectively utilize resources and attract flows and fees to our sustainable investment product range. Working with the Wider Sustainable Investment Team Acting as a spokesperson for the key pillars of the Sustainable Investment team to bring the best of our products and services to the rest of the firm. Coordinating the communication and dissemination of the Sustainable Investment team's key outputs and workstreams through various channels. Ensuring the Sustainable Investment team's priorities align with alpha generation, client satisfaction, risk management, and regulatory requirements. Join Us in Making a Difference We are looking for individuals with experience in the asset management industry, regulatory bodies, or as consultants/legal counsels to asset managers. A strong understanding of sustainability issues, financial markets, and investment processes is essential. You should also possess excellent organizational and communication skills, along with proficiency in Excel and PowerPoint. At Schroders, we value diversity and believe that an inclusive culture fosters better decision-making. We are an equal opportunities employer, welcoming individuals from all backgrounds, regardless of age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristics. Join us in making a positive impact through sustainable investment. Apply now to be part of our Sustainable Investment Advisory & Integration team. My Profile Create and manage profiles for future opportunities. For applicants applying for positions with Schroder Investment Management North America Inc. (SIMNA): SIMNA endeavors to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the SIMNA HR Team at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. SIMNA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Please view SIMNA's EEO POLICY STATEMENT . If you'd like more information on your EEO rights under US law, please view EEO IS THE LAW POSTER , EEO IS THE LAW POSTER SUPPLEMENT and PAY TRANSPARENCY POSTING .
Want to join a trusted and reputable company with a broad portfolio of capabilities across the Maritime domain? Overview Important: All applicants must be able to obtain Security Clearance, and as a minimum be living in the UK for 5 years. Working: The role is office/hybrid based with occasional travel to other company/customer's sites in the UK or abroad. Office site presence, anticipated 2-3 days onsite, depending on project needs. Want to work for a successful business, who develop advanced specialist systems to deliver warfighting edge in the modern maritime and underwater battlespace? The company have a number of awards, most recently been named as an Award winner (Gold Award) in MoD Defence Employer Recognition Scheme! The Health & Safety function is responsible for maintaining and continually improving the Safety Management System and for ensuring that all statutory and legislative requirements are met. The function supports the business in the identification and delivery of all H&S training for employees and managers and manages the internal audit programme. An individual at this grade leads large teams to input into the plans of the function. Will be responsible for implementing policy and ensuring delivery within area of responsibility, linking with other parts of the function or business. Key Responsibilities: Health, Safety, Environment and Energy Oversight of the implementation/operation of the Health and Safety, Environmental and Energy Management Systems Coaching and influencing site leadership and teams to achieve SBU certification aspirations (e.g., ISO 14001, 45001 and 50001) Ensure an HSE programme is in place in to implement EHS + E management systems to include risk assessments, safety tours, hazard identification, accident/near miss/incident investigation/reporting, internal/external auditing, waste stream and emissions management, Energy Profile management, regulatory compliance management Agreeing meaningful and stretching HSE objectives and targets and challenging progress of associated programme plans, aligned to Energy's strategy. Preparation/analysis of monthly HSE management reports (including KPI data) Engage and motivate site leadership and teams through HSE events, communications, and safety walls. Professional oversight of HSE statutory and legislative requirements and liaising with relevant authorities Management of HSE training coverage and completion. Site level implementation of an SBU internal governance and management assurance programmes Facilities Management Management of the facilities services provision at the three sites. Oversight of planned preventative maintenance schedules covering all statutory and non-statutory tasks at 3 Location across the UK. Appointment and management of key service providers for FM activities and monitoring performance against SLA's/KPI's Liaise and negotiate with landlords, agents, local authorities, approved contractors, utilities and other service providers. Prepare annual facilities plans and budgets and delivery of plans to budget maximising value for money without detriment to quality or scope of service provision. Preparation/Analysis of facilities management KPIs and performance reports for business management Project management or professional FM support to site related project and capital expenditure works including development, planning, costing, site moves and delivery, working closely with related supporting functions and management of subcontractor. Ensure delivery of facilities priorities to meet special security requirements and compliance. Management and delivery of facilities contingencies and emergency procedures in line with the incident management plan Lead point of contact for stakeholder and group requirements in relation to facilities/property Experience needed: Ideally qualified to degree-level or equivalent experience in a Physics or Engineering based subject, such as; Electronics, Hardware, Computer Science, Software or Systems Engineering etc. Proven HSE-FM experience in a manufacturing environment Professional level knowledge of Facilities, Health, Safety, Environmental and Energy Legislation, statutory compliance for all SBU jurisdictions and HSE best practice thinking. Team management/leadership competencies for direct reporting teams, contract teams and dotted line teams Good written and verbal communication and influencing skills. Good IT user skills (MS Office/MS Project/Visio) Ability to continually and constructively challenge and influence stakeholders to prioritize and delivery safety excellence. Ability to obtain a UKSV security clearance. Understanding FM Foundation Course NEBOSH (National Examination Board in Occupational Safety and Health) General Certificate (NGC1 & NGC2) and NEBOSH Diploma NEBOSH Fire safety & Risk Management (FC1 & FC2) IEMA (Institute of Environmental Management) Associate Certificate in Environmental Management Experience in the following would be desirable: Experience in the Defence / Aerospace or safety regulated environment would be advantageous Experience in the Naval / Maritime domain would be advantageous. For full information, please get in touch:
Apr 25, 2024
Full time
Want to join a trusted and reputable company with a broad portfolio of capabilities across the Maritime domain? Overview Important: All applicants must be able to obtain Security Clearance, and as a minimum be living in the UK for 5 years. Working: The role is office/hybrid based with occasional travel to other company/customer's sites in the UK or abroad. Office site presence, anticipated 2-3 days onsite, depending on project needs. Want to work for a successful business, who develop advanced specialist systems to deliver warfighting edge in the modern maritime and underwater battlespace? The company have a number of awards, most recently been named as an Award winner (Gold Award) in MoD Defence Employer Recognition Scheme! The Health & Safety function is responsible for maintaining and continually improving the Safety Management System and for ensuring that all statutory and legislative requirements are met. The function supports the business in the identification and delivery of all H&S training for employees and managers and manages the internal audit programme. An individual at this grade leads large teams to input into the plans of the function. Will be responsible for implementing policy and ensuring delivery within area of responsibility, linking with other parts of the function or business. Key Responsibilities: Health, Safety, Environment and Energy Oversight of the implementation/operation of the Health and Safety, Environmental and Energy Management Systems Coaching and influencing site leadership and teams to achieve SBU certification aspirations (e.g., ISO 14001, 45001 and 50001) Ensure an HSE programme is in place in to implement EHS + E management systems to include risk assessments, safety tours, hazard identification, accident/near miss/incident investigation/reporting, internal/external auditing, waste stream and emissions management, Energy Profile management, regulatory compliance management Agreeing meaningful and stretching HSE objectives and targets and challenging progress of associated programme plans, aligned to Energy's strategy. Preparation/analysis of monthly HSE management reports (including KPI data) Engage and motivate site leadership and teams through HSE events, communications, and safety walls. Professional oversight of HSE statutory and legislative requirements and liaising with relevant authorities Management of HSE training coverage and completion. Site level implementation of an SBU internal governance and management assurance programmes Facilities Management Management of the facilities services provision at the three sites. Oversight of planned preventative maintenance schedules covering all statutory and non-statutory tasks at 3 Location across the UK. Appointment and management of key service providers for FM activities and monitoring performance against SLA's/KPI's Liaise and negotiate with landlords, agents, local authorities, approved contractors, utilities and other service providers. Prepare annual facilities plans and budgets and delivery of plans to budget maximising value for money without detriment to quality or scope of service provision. Preparation/Analysis of facilities management KPIs and performance reports for business management Project management or professional FM support to site related project and capital expenditure works including development, planning, costing, site moves and delivery, working closely with related supporting functions and management of subcontractor. Ensure delivery of facilities priorities to meet special security requirements and compliance. Management and delivery of facilities contingencies and emergency procedures in line with the incident management plan Lead point of contact for stakeholder and group requirements in relation to facilities/property Experience needed: Ideally qualified to degree-level or equivalent experience in a Physics or Engineering based subject, such as; Electronics, Hardware, Computer Science, Software or Systems Engineering etc. Proven HSE-FM experience in a manufacturing environment Professional level knowledge of Facilities, Health, Safety, Environmental and Energy Legislation, statutory compliance for all SBU jurisdictions and HSE best practice thinking. Team management/leadership competencies for direct reporting teams, contract teams and dotted line teams Good written and verbal communication and influencing skills. Good IT user skills (MS Office/MS Project/Visio) Ability to continually and constructively challenge and influence stakeholders to prioritize and delivery safety excellence. Ability to obtain a UKSV security clearance. Understanding FM Foundation Course NEBOSH (National Examination Board in Occupational Safety and Health) General Certificate (NGC1 & NGC2) and NEBOSH Diploma NEBOSH Fire safety & Risk Management (FC1 & FC2) IEMA (Institute of Environmental Management) Associate Certificate in Environmental Management Experience in the following would be desirable: Experience in the Defence / Aerospace or safety regulated environment would be advantageous Experience in the Naval / Maritime domain would be advantageous. For full information, please get in touch:
IT Cyber Security Manager Surrey - Hybrid Working My client is a leading financial services organisation based in Surrey who are recruiting for a IT Cyber Security Manager As a IT Cyber Security Manager, you will Provide Security Input for projects in a Digital Transformation Programme as well as establish and maintain cyber security policies and procedures. Own threat management and response. Manage and mentor the cyber security team. Manage Security tooling risks and processes. Own vulnerability management through the whole lifecycle from internal and external monitoring and identification to remediation and reporting. IT Cyber Security Manager Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays As a IT Cyber Security Manager, you will perform the following tasks: Establish and maintain robust cyber security policies, playbooks, and procedures, ensuring compliance with regulatory requirements industry standards and the Cyber Security Strategy. Identify, evaluate, and mitigate cyber threats. Lead incident response activities and investigations into security breaches. Conduct regular risk assessments, audits, and testing of the security infrastructure to identify vulnerabilities and implement necessary improvements. Act as the escalation point on monitoring of corporate environment to identify security issues or incidents (Threat Hunting) Manage and mentor the security analyst, (monitoring, Investigation, root cause analysis of Security alerts from multiple information sources. Including, but not limited to Darktrace, LogPoint, WithSecure, Mimecast, while ensuring the team stays relevant to the latest Cyber Security trends and technologies. Introduce processes to maintain the integrity and protection of corporate and customer data. Responsible for managing the business IT vulnerabilities and provide to the service desk team, paths to remediation, through the whole lifecycle to ensure safety and compliance for the business. Investigate and analyse escalated security matters, identify methods and solutions in response to security related queries including the ones, submitted by end users. Perform root cause analysis of security incidents and participate in post-incident reviews to provide practical recommendations for improving the organisation's threat detection and incident response capabilities and overall security posture Perform malware analysis and digital forensics where appropriate Drive internal phishing campaigns (KnowBe4 platform) and work with management and HR - Training to raise Cyber awareness within the corporate environment, (new hire inductions, periodic training, etc) Own maintenance, renewal and distribution of SSL Certificates Manage and own the process of achieving and maintaining Security related certifications (CE+, PCI, etc) Ensure readiness, appropriate versioning and health, of the security systems used on security operations Identify and promote continual service improvement of all cyber security systems and procedures Share knowledge with and cross-train other members of the other IT teams IT Cyber Security Manager Documentation & Reporting: Assist in development of company-wide best practices for Cyber Security Document all security alerts, incidents and actions taken for both internal and regulatory use Contribute to maintenance of Cyber Security Operations Manual Manage cyber security actions in audits, cyber security exercises and provide supporting documentation Provide cyber security related reporting dashboards for use at different levels within the business (Regulatory, Board updates, Vulnerabilities, etc) IT Cyber Security Manager Key Skills & Experience: At least 5 year experience in a similar Cyber/IT Security/InfoSec based role Experience in a wide range of Cyber Security areas. Experience with security tool sets (SIEM, FIM, EDR, NDR) The ability to contextualise, categorise and prioritise security events, incidents, and alerts Knowledge of security framework and standards implementation (NiST, ISO27001, PCI-DSS, etc) Demonstrable passion and enthusiasm for security, including the ability to keep current with the latest threats, technologies, and trends Thorough understanding of adversarial tactics, techniques, and procedures Knowledge of security related skills within infrastructure, cloud, virtualisation and network concepts and technologies, particularly in a Microsoft-centric environment (Defender for Cloud, Cloud apps, Security scores, Purview including Data classification and retention, Identity Management, and conditional Access) Strong attention to detail with an analytical mindset and the ability to spot and investigate anomalous behaviour Strong Communication skills and the ability to communicate and present at all levels IT Cyber Security Manager Technologies involved: SIEM - Logpoint Automated Intrusion and response - Darktrace AntiVirus / Malware detection Email Filtering & Web Security - Mimecast FIM - Tripwire VMware & VDI Horizon Windows Environment Microsoft Azure & O365 (Purview, IAM, PIM, Defender for cloud, cloud apps, endpoint) AWS WAF Duo Multifactor Authentication IT Cyber Security Manager Additional points if: CISSP Experience in financial sector or other highly regulated environment Experience and understanding of Network Security Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 25, 2024
Full time
IT Cyber Security Manager Surrey - Hybrid Working My client is a leading financial services organisation based in Surrey who are recruiting for a IT Cyber Security Manager As a IT Cyber Security Manager, you will Provide Security Input for projects in a Digital Transformation Programme as well as establish and maintain cyber security policies and procedures. Own threat management and response. Manage and mentor the cyber security team. Manage Security tooling risks and processes. Own vulnerability management through the whole lifecycle from internal and external monitoring and identification to remediation and reporting. IT Cyber Security Manager Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays As a IT Cyber Security Manager, you will perform the following tasks: Establish and maintain robust cyber security policies, playbooks, and procedures, ensuring compliance with regulatory requirements industry standards and the Cyber Security Strategy. Identify, evaluate, and mitigate cyber threats. Lead incident response activities and investigations into security breaches. Conduct regular risk assessments, audits, and testing of the security infrastructure to identify vulnerabilities and implement necessary improvements. Act as the escalation point on monitoring of corporate environment to identify security issues or incidents (Threat Hunting) Manage and mentor the security analyst, (monitoring, Investigation, root cause analysis of Security alerts from multiple information sources. Including, but not limited to Darktrace, LogPoint, WithSecure, Mimecast, while ensuring the team stays relevant to the latest Cyber Security trends and technologies. Introduce processes to maintain the integrity and protection of corporate and customer data. Responsible for managing the business IT vulnerabilities and provide to the service desk team, paths to remediation, through the whole lifecycle to ensure safety and compliance for the business. Investigate and analyse escalated security matters, identify methods and solutions in response to security related queries including the ones, submitted by end users. Perform root cause analysis of security incidents and participate in post-incident reviews to provide practical recommendations for improving the organisation's threat detection and incident response capabilities and overall security posture Perform malware analysis and digital forensics where appropriate Drive internal phishing campaigns (KnowBe4 platform) and work with management and HR - Training to raise Cyber awareness within the corporate environment, (new hire inductions, periodic training, etc) Own maintenance, renewal and distribution of SSL Certificates Manage and own the process of achieving and maintaining Security related certifications (CE+, PCI, etc) Ensure readiness, appropriate versioning and health, of the security systems used on security operations Identify and promote continual service improvement of all cyber security systems and procedures Share knowledge with and cross-train other members of the other IT teams IT Cyber Security Manager Documentation & Reporting: Assist in development of company-wide best practices for Cyber Security Document all security alerts, incidents and actions taken for both internal and regulatory use Contribute to maintenance of Cyber Security Operations Manual Manage cyber security actions in audits, cyber security exercises and provide supporting documentation Provide cyber security related reporting dashboards for use at different levels within the business (Regulatory, Board updates, Vulnerabilities, etc) IT Cyber Security Manager Key Skills & Experience: At least 5 year experience in a similar Cyber/IT Security/InfoSec based role Experience in a wide range of Cyber Security areas. Experience with security tool sets (SIEM, FIM, EDR, NDR) The ability to contextualise, categorise and prioritise security events, incidents, and alerts Knowledge of security framework and standards implementation (NiST, ISO27001, PCI-DSS, etc) Demonstrable passion and enthusiasm for security, including the ability to keep current with the latest threats, technologies, and trends Thorough understanding of adversarial tactics, techniques, and procedures Knowledge of security related skills within infrastructure, cloud, virtualisation and network concepts and technologies, particularly in a Microsoft-centric environment (Defender for Cloud, Cloud apps, Security scores, Purview including Data classification and retention, Identity Management, and conditional Access) Strong attention to detail with an analytical mindset and the ability to spot and investigate anomalous behaviour Strong Communication skills and the ability to communicate and present at all levels IT Cyber Security Manager Technologies involved: SIEM - Logpoint Automated Intrusion and response - Darktrace AntiVirus / Malware detection Email Filtering & Web Security - Mimecast FIM - Tripwire VMware & VDI Horizon Windows Environment Microsoft Azure & O365 (Purview, IAM, PIM, Defender for cloud, cloud apps, endpoint) AWS WAF Duo Multifactor Authentication IT Cyber Security Manager Additional points if: CISSP Experience in financial sector or other highly regulated environment Experience and understanding of Network Security Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
We have a great opportunity for a Development Manager to join our team within Vistry North West Midlands, at our office in Wolverhampton. As our Development Manager you will be responsible for the pre-construction phases of development projects, overseeing all legal, design and planning issues and coordinating with estimating, mobilisation and construction teams. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality As a minimum, educated to A level standard or equivalent, or ability to demonstrate relevant experience in a similar position. Proficient in MS Office programmes; particularly Excel, Word and Outlook Experience in a development role within the Construction, Property Development or Housing Industry Proven ability to manage multiple projects and lead the development process. Good geographic knowledge of the West Midlands area Organised and methodical, with good attention to detail Highly numerate with the ability to undertake feasibility appraisals Highly literate and able to understand and interpret complex legal documentation Strong time management skills with an ability to prioritise Able to work under own initiative, having good decision making skills and a keen sense of responsibility Professional manner Able to work as part of a team as well as autonomously Ability to communicate well with individuals at all levels Experience of all stages of development including legal, design, planning related activities, and health and safety. More about the Development Manager role Drive the progress of each project by active management and mitigate against slippage, to ensure the Development Programme is delivered to set timescales. Carry out Land Appraisals using Group software, and ensure accurate ongoing monitoring and updating for budgeting purposes. Prepare reports and risk registers to gain internal approvals and ensure audit compliance. Appoint Solicitors via the framework. Work with land agents and appointed legal advisors to negotiate and agree land contracts, ensuring any development related matters are fully resolved prior to entering contracts. Work with clients and their agents to negotiate and agree the form of building contract (Development Agreement or JCT) in conjunction with the Legal Director and other internal stakeholders as appropriate. Appoint and manage consultant teams e.g. architects, engineers, to produce scheme specific information and ensure the timely submission of schemes to the appropriate planning authority and statutory bodies in line with agreed timescales. Procure suitable supporting information e.g. surveys, reports, assessments etc. required to support the planning process and enable sufficient pre delivery planning/design. Maintain excellent communication with the project team and internal stakeholders to ensure relevant information is correctly shared and circulated, and all actions are progressed in a timely manner. Identify and mitigate against risk and work with colleagues, partners and stakeholders to manage risk pre start on site. When required, organise and lead/ attend client meetings acting in a professional manner to positively represent the company at all times. Follow the internal development process, ensuring all systems are maintained with accurate information at all times. Resolve problems in collaboration with the project teams and colleagues, and share learning to champion continuous improvement and ensure successful delivery of schemes. Promote and represent the company when appropriate in order to maximise development opportunities and the reputation of the company. When required, assess new business opportunities, undertake feasibility work and prepare 'offer documentation' as required. Network with new and existing clients to identify opportunities to expand the business. Any other task deemed necessary to the role. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 25, 2024
Full time
We have a great opportunity for a Development Manager to join our team within Vistry North West Midlands, at our office in Wolverhampton. As our Development Manager you will be responsible for the pre-construction phases of development projects, overseeing all legal, design and planning issues and coordinating with estimating, mobilisation and construction teams. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality As a minimum, educated to A level standard or equivalent, or ability to demonstrate relevant experience in a similar position. Proficient in MS Office programmes; particularly Excel, Word and Outlook Experience in a development role within the Construction, Property Development or Housing Industry Proven ability to manage multiple projects and lead the development process. Good geographic knowledge of the West Midlands area Organised and methodical, with good attention to detail Highly numerate with the ability to undertake feasibility appraisals Highly literate and able to understand and interpret complex legal documentation Strong time management skills with an ability to prioritise Able to work under own initiative, having good decision making skills and a keen sense of responsibility Professional manner Able to work as part of a team as well as autonomously Ability to communicate well with individuals at all levels Experience of all stages of development including legal, design, planning related activities, and health and safety. More about the Development Manager role Drive the progress of each project by active management and mitigate against slippage, to ensure the Development Programme is delivered to set timescales. Carry out Land Appraisals using Group software, and ensure accurate ongoing monitoring and updating for budgeting purposes. Prepare reports and risk registers to gain internal approvals and ensure audit compliance. Appoint Solicitors via the framework. Work with land agents and appointed legal advisors to negotiate and agree land contracts, ensuring any development related matters are fully resolved prior to entering contracts. Work with clients and their agents to negotiate and agree the form of building contract (Development Agreement or JCT) in conjunction with the Legal Director and other internal stakeholders as appropriate. Appoint and manage consultant teams e.g. architects, engineers, to produce scheme specific information and ensure the timely submission of schemes to the appropriate planning authority and statutory bodies in line with agreed timescales. Procure suitable supporting information e.g. surveys, reports, assessments etc. required to support the planning process and enable sufficient pre delivery planning/design. Maintain excellent communication with the project team and internal stakeholders to ensure relevant information is correctly shared and circulated, and all actions are progressed in a timely manner. Identify and mitigate against risk and work with colleagues, partners and stakeholders to manage risk pre start on site. When required, organise and lead/ attend client meetings acting in a professional manner to positively represent the company at all times. Follow the internal development process, ensuring all systems are maintained with accurate information at all times. Resolve problems in collaboration with the project teams and colleagues, and share learning to champion continuous improvement and ensure successful delivery of schemes. Promote and represent the company when appropriate in order to maximise development opportunities and the reputation of the company. When required, assess new business opportunities, undertake feasibility work and prepare 'offer documentation' as required. Network with new and existing clients to identify opportunities to expand the business. Any other task deemed necessary to the role. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
We're now looking to recruit a CASS Audit Lead! Reporting tothe CASS Manager, the CASS Audit Lead will be responsible for leading and coordinating external CASS audits. This includes ensuring audits are delivered in accordance with the audit plan, coordinating audit activities, providing appropriate management information and tracking audit actions through to closure. What does the job involve? Understanding in detail how CASS applies to AJ Bell group entities, including CASS governance and the controls in place to ensure client money and assets are segregated and protected. Understanding the firms systems and IT controls that supports the firms adherence to CASS. Responsible for managing external audits from planning through to fieldwork, testing, reporting and closure. Managing inter-dependencies between CASS and Statutory audits. Working closely with external audit teams and internal business areas to ensure audit work is managed efficiently and effectively from start to finish. Planning and facilitating audit walkthroughs with external auditors and internal business areas. Providing CASS technical support as required. Taking ownership of and managing sample requests from auditors, liaising with business areas to provide relevant evidence. Performing a final quality review of audit evidence before submission to the auditor. Monitoring overall progress of the audit and resources, highlighting inefficiencies, risks and issues. Preparing and maintaining appropriate management information, including status reports and end-stage assessments. Action tracking and reporting. Production of a quarterly aggregated breach schedule report, including rule mapping. Identifying areas for improvement and proactively making recommendations for change. In addition, support the firms wider CASS function by: Providing regular audit status updates to CASS Forum and other forums and committees Undertaking root cause and trend analysis to enable the production of MI Providing support and assisting in the delivery of training to operational teams Supporting change initiatives, assessing the impact on CASS processes Representing the CASS team in relevant discussions and meetings Competence, Knowledge and Skills: Strong CASS understanding and knowledge, particularly of chapters 6, 7, 8 & 10 of the CASS handbook. Previous audit/CASS audit experience Strong planning and organisation skills The ability to effectively manage cross-functional teams and co-ordinate work to be undertaken by different teams and departments Experience working with Microsoft Office, including Excel, Word and PowerPoint Excellent problem solving and decision-making skills with the ability to compile and evaluate data for decision making Excellent communication skills both verbal and written Good understanding of financial services The ability to work well under pressure About Us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 503,000 customers using our award-winning platform propositions to manage assets totalling more than £80.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1300 employees and have been named one of the UK's 'Best 100 Companies to Work For forsix consecutive years. What we offer: Starting salary of £45,000 Generous holiday allowance increasing up to 31 days with service, plus bank holidays Holiday buy/sell scheme Hybrid working policy Casual dress code Discretionary bonus Contributory pension scheme Buy as you earn share scheme Free shares scheme Paid study support for qualifications Enhanced maternity/paternity scheme from day one Bike loan Season ticket loan portal Discounted PMI and Dental On-site gym and personal trainer led classes Paid volunteering opportunities Free social events and more AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. JBRP1_UKTJ
Apr 24, 2024
Full time
We're now looking to recruit a CASS Audit Lead! Reporting tothe CASS Manager, the CASS Audit Lead will be responsible for leading and coordinating external CASS audits. This includes ensuring audits are delivered in accordance with the audit plan, coordinating audit activities, providing appropriate management information and tracking audit actions through to closure. What does the job involve? Understanding in detail how CASS applies to AJ Bell group entities, including CASS governance and the controls in place to ensure client money and assets are segregated and protected. Understanding the firms systems and IT controls that supports the firms adherence to CASS. Responsible for managing external audits from planning through to fieldwork, testing, reporting and closure. Managing inter-dependencies between CASS and Statutory audits. Working closely with external audit teams and internal business areas to ensure audit work is managed efficiently and effectively from start to finish. Planning and facilitating audit walkthroughs with external auditors and internal business areas. Providing CASS technical support as required. Taking ownership of and managing sample requests from auditors, liaising with business areas to provide relevant evidence. Performing a final quality review of audit evidence before submission to the auditor. Monitoring overall progress of the audit and resources, highlighting inefficiencies, risks and issues. Preparing and maintaining appropriate management information, including status reports and end-stage assessments. Action tracking and reporting. Production of a quarterly aggregated breach schedule report, including rule mapping. Identifying areas for improvement and proactively making recommendations for change. In addition, support the firms wider CASS function by: Providing regular audit status updates to CASS Forum and other forums and committees Undertaking root cause and trend analysis to enable the production of MI Providing support and assisting in the delivery of training to operational teams Supporting change initiatives, assessing the impact on CASS processes Representing the CASS team in relevant discussions and meetings Competence, Knowledge and Skills: Strong CASS understanding and knowledge, particularly of chapters 6, 7, 8 & 10 of the CASS handbook. Previous audit/CASS audit experience Strong planning and organisation skills The ability to effectively manage cross-functional teams and co-ordinate work to be undertaken by different teams and departments Experience working with Microsoft Office, including Excel, Word and PowerPoint Excellent problem solving and decision-making skills with the ability to compile and evaluate data for decision making Excellent communication skills both verbal and written Good understanding of financial services The ability to work well under pressure About Us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 503,000 customers using our award-winning platform propositions to manage assets totalling more than £80.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1300 employees and have been named one of the UK's 'Best 100 Companies to Work For forsix consecutive years. What we offer: Starting salary of £45,000 Generous holiday allowance increasing up to 31 days with service, plus bank holidays Holiday buy/sell scheme Hybrid working policy Casual dress code Discretionary bonus Contributory pension scheme Buy as you earn share scheme Free shares scheme Paid study support for qualifications Enhanced maternity/paternity scheme from day one Bike loan Season ticket loan portal Discounted PMI and Dental On-site gym and personal trainer led classes Paid volunteering opportunities Free social events and more AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. JBRP1_UKTJ
Role: Team Manager - Accommodation Based: Nottingham Hourly : £20 - £24 ph UMB Permanent salary £30,650pa Start Date: ASAP Duration: Temp to Perm after 3 months Hours: 37 hours Monday to Friday Our client, a leading domestic abuse charity is looking for an experienced Domestic Violence specialist to effectively manage a high-quality team and support staff to work across risk levels with women, offering risk assessed, strength based, and needs led support. You will ensure compliance with contracts, funding agreements and quality standards and develop strong communication between your team and senior management. Synopsis of duties: To ensure high quality appropriate and effective services are provided by your team to women and children experiencing domestic abuse. Ensure the effective running of operational services with the SMT ensuring that services keep the safety of victims of domestic abuse central to all processes Manage all aspects of services to an excellent standard which are consistent with those required nationally through accrediting bodies Implement, and contribute to the development of, systems and procedures that identify and respond to the safety needs of clients and staff, ensuring service prioritisation follows agreed internal and local protocols Ensure effective staff cover, devising staff rotas, managing leave and toil In conjunction with the staff team, gather, update and make accessible to staff and partners information about local services and community resources relating to DVA and associated issues Ensure you and all team members are up to date with DASH RIC, MARAC and any legal and/or policy changes which impact on the work of your team. To implement and develop the service in line with the service specification, service standards and contract/funding agreements. Ensure data, including demographics and service outcomes, is confidentially collected, correctly recorded, and collated to ensure effective reporting Carry out regular analysis of data to inform service improvement. Hold regular case review meetings, dip sampling, service reviews and contribute effectively to audits and validation visits to ensure high quality service delivery is both evidenced and maintained. Prepare for, attend and participate in relevant internal and external meetings, developing and maintaining effective partnerships with other relevant services Recruit and induct staff according to Recruitment and Induction procedures Ensure all frontline staff have the appropriate knowledge and skills that will enable them to meet the service and organisations operational and monitoring requirements Ensure staff are supported and performance developed through high quality induction, supervisions and appraisals, training, team and staff meetings and day-to-day support Hold regular team meetings, ensuring effective communication between the team and senior management, supporting the team to develop innovative practice. Promote the service widely, including ensuring a good and positive relationship between the team, partners and referral agencies including those working with minority groups and those furthest from support, in order to address the needs of all survivors. Ensure processes are in place to enhance Survivor voice, including collecting and collating Survivor feedback and input into service delivery and service development. Act as the designated Health and Safety Officer for your team Ensure volunteers are effectively supported and integrated into work of the team. Essential Requirements: Experience of successfully managing a team within a DVA setting Experience of working in crisis situations, managing safeguarding cases and complex cases. A good understanding of project management, quality assurance and contract compliance issues, processes, and systems A good understanding of trauma informed service delivery A relevant qualification (e.g. social work, management, group work training, IDVA, CAADA) Full UK driving licence with own vehicle Supporting Futures Consulting acts as both an employer and an agency.
Apr 24, 2024
Contractor
Role: Team Manager - Accommodation Based: Nottingham Hourly : £20 - £24 ph UMB Permanent salary £30,650pa Start Date: ASAP Duration: Temp to Perm after 3 months Hours: 37 hours Monday to Friday Our client, a leading domestic abuse charity is looking for an experienced Domestic Violence specialist to effectively manage a high-quality team and support staff to work across risk levels with women, offering risk assessed, strength based, and needs led support. You will ensure compliance with contracts, funding agreements and quality standards and develop strong communication between your team and senior management. Synopsis of duties: To ensure high quality appropriate and effective services are provided by your team to women and children experiencing domestic abuse. Ensure the effective running of operational services with the SMT ensuring that services keep the safety of victims of domestic abuse central to all processes Manage all aspects of services to an excellent standard which are consistent with those required nationally through accrediting bodies Implement, and contribute to the development of, systems and procedures that identify and respond to the safety needs of clients and staff, ensuring service prioritisation follows agreed internal and local protocols Ensure effective staff cover, devising staff rotas, managing leave and toil In conjunction with the staff team, gather, update and make accessible to staff and partners information about local services and community resources relating to DVA and associated issues Ensure you and all team members are up to date with DASH RIC, MARAC and any legal and/or policy changes which impact on the work of your team. To implement and develop the service in line with the service specification, service standards and contract/funding agreements. Ensure data, including demographics and service outcomes, is confidentially collected, correctly recorded, and collated to ensure effective reporting Carry out regular analysis of data to inform service improvement. Hold regular case review meetings, dip sampling, service reviews and contribute effectively to audits and validation visits to ensure high quality service delivery is both evidenced and maintained. Prepare for, attend and participate in relevant internal and external meetings, developing and maintaining effective partnerships with other relevant services Recruit and induct staff according to Recruitment and Induction procedures Ensure all frontline staff have the appropriate knowledge and skills that will enable them to meet the service and organisations operational and monitoring requirements Ensure staff are supported and performance developed through high quality induction, supervisions and appraisals, training, team and staff meetings and day-to-day support Hold regular team meetings, ensuring effective communication between the team and senior management, supporting the team to develop innovative practice. Promote the service widely, including ensuring a good and positive relationship between the team, partners and referral agencies including those working with minority groups and those furthest from support, in order to address the needs of all survivors. Ensure processes are in place to enhance Survivor voice, including collecting and collating Survivor feedback and input into service delivery and service development. Act as the designated Health and Safety Officer for your team Ensure volunteers are effectively supported and integrated into work of the team. Essential Requirements: Experience of successfully managing a team within a DVA setting Experience of working in crisis situations, managing safeguarding cases and complex cases. A good understanding of project management, quality assurance and contract compliance issues, processes, and systems A good understanding of trauma informed service delivery A relevant qualification (e.g. social work, management, group work training, IDVA, CAADA) Full UK driving licence with own vehicle Supporting Futures Consulting acts as both an employer and an agency.
Position: Technical Supervisor Location: Central London Salary: 50,000 per year + benefits Monday - Friday: 8am - 5pm Job Purpose: Reporting to the Account Manager, you will be part of a leadership team motivating a group of highly skilled engineers on this state-of-the-art film lot. Ensuring that the team delivers all work to the highest standard first time, with health and safety at the forefront of what we do. Roles & Responsibilities: Operational site lead - responsible for the day to day operations and site deputy to Senior Customer Support the clients property portfolio admin, ensure accurate document libraries are maintained and occupancy data is available at all times Supports the overall strategic vision and delivers best in class operations to help enhance the workplace experience Attend client meetings, have good knowledge of site operations, encourage active improvements & provide feedback to clients Establish and maintain safe systems of work; working closely with the Account and Management team to maintain the reporting procedure for accidents and near misses Maintain a communication network to raise Health & Safety issues; ensure that Method Statements and Risk Assessments for all tasks are documented and communicated effectively Understand, anticipate and deliver customer (internal and external) needs while building effective relationships Attend and lead all Audits for compliance with relation to operational activities Assist to manage, train and support the Workspace site team including but not limited to effective services of Hospitality, M&E, Front of House, Cleaning, Finance, Helpdesk and Security - support to cover for all of the above roles during absence or times of high workload Lead in supporting the client in maintaining ISO accredited management systems and retaining accreditation's Manage, develop and improve use of Helpdesk system, operations and procedures Ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets To be responsible for all the health and safety compliance onsite, including that of third -party services providers and maintenance records; this includes ensuring appropriate management systems are regularly updated and monitored in accordance with all the Health and Safety requirements To oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract What we are looking for: Technical background (ideally electrical) Minimum 4+ years experience within facilities management/maintenance Ability to undertake all aspects of maintenance and installation requirements as required within the scope of the contract. Completion of IOSH Managing Safely or a similar qualification. Customer care and relationship-building skills. Experience in conducting surveys throughout client sites and preparing accurate reports. Ability to interact directly with customers in a professional manner and represent the company. Positive, self-motivated, proactive individual. Ability to work independently and as part of a team. The capacity to operate effectively under pressure, in front of the end client, and in rapidly changing environments and circumstances. The candidate must be confident in training others, communicating in high-pressure situations with management and clients, and enforcing safety rules. If you're ready for your next challenge, please apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 24, 2024
Full time
Position: Technical Supervisor Location: Central London Salary: 50,000 per year + benefits Monday - Friday: 8am - 5pm Job Purpose: Reporting to the Account Manager, you will be part of a leadership team motivating a group of highly skilled engineers on this state-of-the-art film lot. Ensuring that the team delivers all work to the highest standard first time, with health and safety at the forefront of what we do. Roles & Responsibilities: Operational site lead - responsible for the day to day operations and site deputy to Senior Customer Support the clients property portfolio admin, ensure accurate document libraries are maintained and occupancy data is available at all times Supports the overall strategic vision and delivers best in class operations to help enhance the workplace experience Attend client meetings, have good knowledge of site operations, encourage active improvements & provide feedback to clients Establish and maintain safe systems of work; working closely with the Account and Management team to maintain the reporting procedure for accidents and near misses Maintain a communication network to raise Health & Safety issues; ensure that Method Statements and Risk Assessments for all tasks are documented and communicated effectively Understand, anticipate and deliver customer (internal and external) needs while building effective relationships Attend and lead all Audits for compliance with relation to operational activities Assist to manage, train and support the Workspace site team including but not limited to effective services of Hospitality, M&E, Front of House, Cleaning, Finance, Helpdesk and Security - support to cover for all of the above roles during absence or times of high workload Lead in supporting the client in maintaining ISO accredited management systems and retaining accreditation's Manage, develop and improve use of Helpdesk system, operations and procedures Ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets To be responsible for all the health and safety compliance onsite, including that of third -party services providers and maintenance records; this includes ensuring appropriate management systems are regularly updated and monitored in accordance with all the Health and Safety requirements To oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract What we are looking for: Technical background (ideally electrical) Minimum 4+ years experience within facilities management/maintenance Ability to undertake all aspects of maintenance and installation requirements as required within the scope of the contract. Completion of IOSH Managing Safely or a similar qualification. Customer care and relationship-building skills. Experience in conducting surveys throughout client sites and preparing accurate reports. Ability to interact directly with customers in a professional manner and represent the company. Positive, self-motivated, proactive individual. Ability to work independently and as part of a team. The capacity to operate effectively under pressure, in front of the end client, and in rapidly changing environments and circumstances. The candidate must be confident in training others, communicating in high-pressure situations with management and clients, and enforcing safety rules. If you're ready for your next challenge, please apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Lead IT Security Manager Permanent Birmingham - 2 Days per week on site 48,900 - 61,140 per annum My client in the Rail industry are looking for a Lead IT Security Manager to join their fast-paced Operations team on a permanent basis. The Lead IT Security Manager is responsible for is the effective management of the Security Operations pillar within the IT Security, Compliance & Identity function. This includes Security technology and Security Operations Centre management. Key focus areas for this role, the ideal candidate will have experience in each of the below; Threat & Vulnerability Management Security Operations Centre - 24/7 Outsourced Web & Content Filtering - ProofPoint, Zscaler, etc. Endpoint Security Infrastructure Security Accountabilities Lead the Security Operations pillar, determining and delivering requirements, methods, and tools to provide value and reduce risk across proactive monitoring, incident response, threat management and vulnerability management (among other activity) . Lead the creation and maintenance of Security Operations policy, standards procedures, and documentation (including playbooks and guidance). Manage the application and compliance of security operations procedures, reviewing actual and potential security breaches, and ensuring their investigation. Lead the Security Operations team's response to incidents, recommending actions and appropriate control improvements. Monitor the external environment to gather intelligence on emerging technologies, documenting impacts, threats, and opportunities to IT. Provide expert advice on threat intelligence activities, identifying which threat categories are most dangerous to the organization and how to defend against them. Manage vulnerability assessment activities within company IT, providing expert advice where necessary in the review of vulnerability assessment tools and techniques. Develop, maintain, and test Security Operations' incident management procedures, investigating escalated incidents and facilitating recovery post-incident resolution. Lead Security Operations risk management activities, leading on the identification of risks and vulnerabilities and assessment of their impacts. Manage and oversee the day-to-day activity of the SOC supplier who will deliver security capabilities, communicating their activity to relevant teams. Manage the design, delivery, maintenance, and continuous improvement of the IT Security Ops capabilities in line with business needs. Manage the Security Operations Centre (SOC) capability, ensuring effective protection, defence, and response to IT security risks. Promote the Security, Compliance & Identity function to develop and enhance the team profile to develop enduring relationships with stakeholders and teams. Implement a multi-year Security roadmap that provides proactive capabilities which enable business objectives. Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI. Skills: Relationship Building. Ability to develop and maintain strong relationships with internal and external stakeholders. Security Operations. Ability provide leadership for live security incidents and helping conduct robust investigations in order to identify corrective actions and see them through to completion. Threat Intelligence. Ability to provide guidance on proactive threat identification, analysis, and mitigation. Skilled in actionable intelligence, industry sources, and general awareness of threat landscape. Vulnerability Assessment. Ability to identify and classify security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. Risk Management. Ability to identify IT security operations risks and the delivery of audit remediation activities. Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: Knowledge of IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. Knowledge of day-to-day activities and best practice within a SOC. Knowledge of technical security such as firewalls, network security groups, and access controls. Type of Experience: Experience of leading a team through the full IT service lifecycle, enhancing security posture, and evolving capabilities via continual service improvement. Experience of leading live cyber incidents and the remediation actions. Experience of partnering with supplier teams for managed services delivery of improvements. Experience across the full IT security spectrum (software, servers, infrastructure, and networks). Experience designing and implementing secure systems, leading review where necessary of complex security issues. Experience of enabling and informing risk-based decisions. Experience dealing with the security implications of transformation and day-to-day product changes. Experience working with system architectures, displaying a strong understanding of the impact of vulnerabilities on varied systems Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Apr 24, 2024
Full time
Lead IT Security Manager Permanent Birmingham - 2 Days per week on site 48,900 - 61,140 per annum My client in the Rail industry are looking for a Lead IT Security Manager to join their fast-paced Operations team on a permanent basis. The Lead IT Security Manager is responsible for is the effective management of the Security Operations pillar within the IT Security, Compliance & Identity function. This includes Security technology and Security Operations Centre management. Key focus areas for this role, the ideal candidate will have experience in each of the below; Threat & Vulnerability Management Security Operations Centre - 24/7 Outsourced Web & Content Filtering - ProofPoint, Zscaler, etc. Endpoint Security Infrastructure Security Accountabilities Lead the Security Operations pillar, determining and delivering requirements, methods, and tools to provide value and reduce risk across proactive monitoring, incident response, threat management and vulnerability management (among other activity) . Lead the creation and maintenance of Security Operations policy, standards procedures, and documentation (including playbooks and guidance). Manage the application and compliance of security operations procedures, reviewing actual and potential security breaches, and ensuring their investigation. Lead the Security Operations team's response to incidents, recommending actions and appropriate control improvements. Monitor the external environment to gather intelligence on emerging technologies, documenting impacts, threats, and opportunities to IT. Provide expert advice on threat intelligence activities, identifying which threat categories are most dangerous to the organization and how to defend against them. Manage vulnerability assessment activities within company IT, providing expert advice where necessary in the review of vulnerability assessment tools and techniques. Develop, maintain, and test Security Operations' incident management procedures, investigating escalated incidents and facilitating recovery post-incident resolution. Lead Security Operations risk management activities, leading on the identification of risks and vulnerabilities and assessment of their impacts. Manage and oversee the day-to-day activity of the SOC supplier who will deliver security capabilities, communicating their activity to relevant teams. Manage the design, delivery, maintenance, and continuous improvement of the IT Security Ops capabilities in line with business needs. Manage the Security Operations Centre (SOC) capability, ensuring effective protection, defence, and response to IT security risks. Promote the Security, Compliance & Identity function to develop and enhance the team profile to develop enduring relationships with stakeholders and teams. Implement a multi-year Security roadmap that provides proactive capabilities which enable business objectives. Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI. Skills: Relationship Building. Ability to develop and maintain strong relationships with internal and external stakeholders. Security Operations. Ability provide leadership for live security incidents and helping conduct robust investigations in order to identify corrective actions and see them through to completion. Threat Intelligence. Ability to provide guidance on proactive threat identification, analysis, and mitigation. Skilled in actionable intelligence, industry sources, and general awareness of threat landscape. Vulnerability Assessment. Ability to identify and classify security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. Risk Management. Ability to identify IT security operations risks and the delivery of audit remediation activities. Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: Knowledge of IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. Knowledge of day-to-day activities and best practice within a SOC. Knowledge of technical security such as firewalls, network security groups, and access controls. Type of Experience: Experience of leading a team through the full IT service lifecycle, enhancing security posture, and evolving capabilities via continual service improvement. Experience of leading live cyber incidents and the remediation actions. Experience of partnering with supplier teams for managed services delivery of improvements. Experience across the full IT security spectrum (software, servers, infrastructure, and networks). Experience designing and implementing secure systems, leading review where necessary of complex security issues. Experience of enabling and informing risk-based decisions. Experience dealing with the security implications of transformation and day-to-day product changes. Experience working with system architectures, displaying a strong understanding of the impact of vulnerabilities on varied systems Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Lead IT Security Manager We are recruiting for a Lead IT Security Manager on a permanent basis. The Lead IT Security Manager is responsible for the effective management of the Security Operations pillar within the IT Security, Compliance & Identity function. This includes Security technology and Security Operations Centre management. This role is responsible for using and applying knowledge of business goals and security requirements to frame problems and set priorities for internal and external delivery teams. As a Lead IT Security Manager, you will need to have/be: Skills: Relationship Building . Ability to develop and maintain strong relationships with internal and external stakeholders. Security Operations . Ability provide leadership for live security incidents and helping conduct robust investigations in order to identify corrective actions and see them through to completion. Threat Intelligence . Ability to provide guidance on proactive threat identification, analysis, and mitigation. Skilled in actionable intelligence, industry sources, and general awareness of threat landscape. Vulnerability Assessment. Ability to identify and classify security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. Risk Management . Ability to identify IT security operations risks and the delivery of audit remediation activities. Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: Knowledge of IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. Knowledge of day-to-day activities and best practice within a SOC. Knowledge of technical security such as firewalls, network security groups, and access controls. Types of experience: Experience of leading a team through the full IT service lifecycle, enhancing security posture, and evolving capabilities via continual service improvement. Experience of leading live cyber incidents and the remediation actions. Experience of partnering with supplier teams for managed services delivery of improvements. Experience across the full IT security spectrum (software, servers, infrastructure, and networks). Experience designing and implementing secure systems, leading review where necessary of complex security issues. Experience of enabling and informing risk-based decisions. Experience dealing with the security implications of transformation and day-to-day product changes. Experience working with system architectures, displaying a strong understanding of the impact of vulnerabilities on varied systems. Details: Salary: 40, 750 - 60, 100 Working Hours : Full time Monday - Friday Location : Birmingham Duration : Permanent Role of Lead IT Security Manager: Lead the Security Operations pillar, determining and delivering requirements, methods, and tools to provide value and reduce risk across proactive monitoring, incident response, threat management and vulnerability management (among other activity) . Lead the creation and maintenance of Security Operations policy, standards procedures, and documentation (including playbooks and guidance). Manage the application and compliance of security operations procedures, reviewing actual and potential security breaches, and ensuring their investigation. Lead the Security Operations team's response to incidents, recommending actions and appropriate control improvements. Monitor the external environment to gather intelligence on emerging technologies, documenting impacts, threats, and opportunities to IT. Provide expert advice on threat intelligence activities, identifying which threat categories are most dangerous and how to defend against them. Manage vulnerability assessment activities within IT, providing expert advice where necessary in the review of vulnerability assessment tools and techniques. Develop, maintain, and test Security Operations' incident management procedures, investigating escalated incidents and facilitating recovery post-incident resolution. Lead Security Operations risk management activities, leading on the identification of risks and vulnerabilities and assessment of their impacts. Manage and oversee the day-to-day activity of the SOC supplier who will deliver security capabilities (on organisations behalf), communicating their activity to relevant teams. Manage the design, delivery, maintenance, and continuous improvement of IT Security Ops capabilities in line with business needs. Benefits of working as a Lead IT Security Manager : a competitive pension scheme, with up to 12 per cent employer contributions a starting salary that reflects your skills and experience a cash allowance in lieu of benefits, which means you can choose which benefits are right for you and your family core company funded benefits such as life assurance, income protection and health cash plan 25 days annual leave plus public holidays access to tax-efficient voluntary benefits scheme & retail, health, leisure, and travel offers access to an Employee Assistance Program
Apr 24, 2024
Full time
Lead IT Security Manager We are recruiting for a Lead IT Security Manager on a permanent basis. The Lead IT Security Manager is responsible for the effective management of the Security Operations pillar within the IT Security, Compliance & Identity function. This includes Security technology and Security Operations Centre management. This role is responsible for using and applying knowledge of business goals and security requirements to frame problems and set priorities for internal and external delivery teams. As a Lead IT Security Manager, you will need to have/be: Skills: Relationship Building . Ability to develop and maintain strong relationships with internal and external stakeholders. Security Operations . Ability provide leadership for live security incidents and helping conduct robust investigations in order to identify corrective actions and see them through to completion. Threat Intelligence . Ability to provide guidance on proactive threat identification, analysis, and mitigation. Skilled in actionable intelligence, industry sources, and general awareness of threat landscape. Vulnerability Assessment. Ability to identify and classify security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. Risk Management . Ability to identify IT security operations risks and the delivery of audit remediation activities. Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: Knowledge of IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. Knowledge of day-to-day activities and best practice within a SOC. Knowledge of technical security such as firewalls, network security groups, and access controls. Types of experience: Experience of leading a team through the full IT service lifecycle, enhancing security posture, and evolving capabilities via continual service improvement. Experience of leading live cyber incidents and the remediation actions. Experience of partnering with supplier teams for managed services delivery of improvements. Experience across the full IT security spectrum (software, servers, infrastructure, and networks). Experience designing and implementing secure systems, leading review where necessary of complex security issues. Experience of enabling and informing risk-based decisions. Experience dealing with the security implications of transformation and day-to-day product changes. Experience working with system architectures, displaying a strong understanding of the impact of vulnerabilities on varied systems. Details: Salary: 40, 750 - 60, 100 Working Hours : Full time Monday - Friday Location : Birmingham Duration : Permanent Role of Lead IT Security Manager: Lead the Security Operations pillar, determining and delivering requirements, methods, and tools to provide value and reduce risk across proactive monitoring, incident response, threat management and vulnerability management (among other activity) . Lead the creation and maintenance of Security Operations policy, standards procedures, and documentation (including playbooks and guidance). Manage the application and compliance of security operations procedures, reviewing actual and potential security breaches, and ensuring their investigation. Lead the Security Operations team's response to incidents, recommending actions and appropriate control improvements. Monitor the external environment to gather intelligence on emerging technologies, documenting impacts, threats, and opportunities to IT. Provide expert advice on threat intelligence activities, identifying which threat categories are most dangerous and how to defend against them. Manage vulnerability assessment activities within IT, providing expert advice where necessary in the review of vulnerability assessment tools and techniques. Develop, maintain, and test Security Operations' incident management procedures, investigating escalated incidents and facilitating recovery post-incident resolution. Lead Security Operations risk management activities, leading on the identification of risks and vulnerabilities and assessment of their impacts. Manage and oversee the day-to-day activity of the SOC supplier who will deliver security capabilities (on organisations behalf), communicating their activity to relevant teams. Manage the design, delivery, maintenance, and continuous improvement of IT Security Ops capabilities in line with business needs. Benefits of working as a Lead IT Security Manager : a competitive pension scheme, with up to 12 per cent employer contributions a starting salary that reflects your skills and experience a cash allowance in lieu of benefits, which means you can choose which benefits are right for you and your family core company funded benefits such as life assurance, income protection and health cash plan 25 days annual leave plus public holidays access to tax-efficient voluntary benefits scheme & retail, health, leisure, and travel offers access to an Employee Assistance Program
Environmental & Energy Manager - Building Services & Facilities Overview: We are currently partnered with one of the world's leading non-profit organisations who are looking for an Environmental & Energy Manager to join the team. This role would be a crucial part of the Sustainability team driving the development and implementation of diverse initiatives and projects to reduce the environmental impacts. They are dedicated to minimising their environmental footprint by maximising energy efficiency across all operations. Role & Responsibilities: Develop and implement strategies to address environmental compliance issues and mitigate risks. Analyse energy consumption data to identify opportunities for energy efficiency improvements. Lead sustainability initiatives aimed at reducing waste, conserving resources, and promoting a culture of sustainability within the organisation. Collaborate with cross-functional teams to develop and implement sustainability goals and targets. Track and report on key sustainability metrics to measure progress and identify areas for improvement. Build and maintain relationships with internal stakeholders, including executives, department heads, and employees, to promote environmental awareness and engagement. Engage with external stakeholders, such as regulatory agencies, community groups, and industry partners, to stay abreast of emerging environmental trends and best practices. Develop business cases to secure approval and budget for environmental initiatives. Collate and analyse environmental KPIs to identify areas for improvement and track progress against targets. Develop and deliver environmental training when required. Essential Skills & Experience: Demonstratable experience in a similar environment. Strong knowledge of environmental regulations and standards, including but not limited to UK environmental legislation, ISO 14001, ISO 50001. Experience developing and implementing energy management programmes, including energy audits and conservation measures. Project management experience, including the ability to prioritise tasks, manage timelines, and drive results. Effective communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Ability to act on initiative to develop new approaches to complex challenges. Ability to effectively communicate complex information to non-specialists and to a wide range of internal and external stakeholders. Package: Salary flexible - £55,000 - £62,000 Excellent Pension scheme up to 15% (up to 10% can be added to salary each year) Full corporate benefits including healthcare, life insurance etc
Apr 24, 2024
Full time
Environmental & Energy Manager - Building Services & Facilities Overview: We are currently partnered with one of the world's leading non-profit organisations who are looking for an Environmental & Energy Manager to join the team. This role would be a crucial part of the Sustainability team driving the development and implementation of diverse initiatives and projects to reduce the environmental impacts. They are dedicated to minimising their environmental footprint by maximising energy efficiency across all operations. Role & Responsibilities: Develop and implement strategies to address environmental compliance issues and mitigate risks. Analyse energy consumption data to identify opportunities for energy efficiency improvements. Lead sustainability initiatives aimed at reducing waste, conserving resources, and promoting a culture of sustainability within the organisation. Collaborate with cross-functional teams to develop and implement sustainability goals and targets. Track and report on key sustainability metrics to measure progress and identify areas for improvement. Build and maintain relationships with internal stakeholders, including executives, department heads, and employees, to promote environmental awareness and engagement. Engage with external stakeholders, such as regulatory agencies, community groups, and industry partners, to stay abreast of emerging environmental trends and best practices. Develop business cases to secure approval and budget for environmental initiatives. Collate and analyse environmental KPIs to identify areas for improvement and track progress against targets. Develop and deliver environmental training when required. Essential Skills & Experience: Demonstratable experience in a similar environment. Strong knowledge of environmental regulations and standards, including but not limited to UK environmental legislation, ISO 14001, ISO 50001. Experience developing and implementing energy management programmes, including energy audits and conservation measures. Project management experience, including the ability to prioritise tasks, manage timelines, and drive results. Effective communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Ability to act on initiative to develop new approaches to complex challenges. Ability to effectively communicate complex information to non-specialists and to a wide range of internal and external stakeholders. Package: Salary flexible - £55,000 - £62,000 Excellent Pension scheme up to 15% (up to 10% can be added to salary each year) Full corporate benefits including healthcare, life insurance etc
Are you passionate about navigating the intricate landscape of regulatory compliance? Do you thrive on providing strategic guidance to ensure adherence to industry standards and regulations? If so, we want you to join our clients team. Responsibilities: Provide Expert Compliance Guidance: Offer insightful advice and guidance to the broader business on the interpretation and application of UK regulations such as PSRs, EMRs, MLRs, FCA Handbook, EBA Guidelines, etc. Foster a culture of "compliance by design" to facilitate understanding and action within the first-line teams. Refine and Implement Compliance Assurance Approach Own Compliance Assurance Plan: Take ownership of the annual compliance assurance plan, utilizing a risk-based approach to determine scope, priority, frequency, and nature of assurance activities in collaboration with internal stakeholders. Deliver Proactive Compliance Assurance: Conduct proactive assessments of controls, identify areas for improvement, and propose corrective actions to enhance compliance effectiveness. Communicate Assurance Results: Prepare high-quality, evidence-based reports highlighting common themes and trends from compliance assurance activities. Provide pragmatic and actionable insights to first-line teams and stakeholders. Manage Corrective Actions: Ensure agreed corrective actions are tracked and resolved effectively, maintaining compliance standards across the organization. Develop Regulatory Mapping: Develop targeted mapping of regulatory requirements, compliance evidence, and internal/external assurance to enhance compliance strategies. Line Management: Lead and develop the Compliance Assurance Analyst, providing coaching, development planning, and performance evaluation to drive high-quality outcomes. Enhance Policy Framework: Collaborate with policy owners to improve company policy. Provide Management Information: Deliver timely and informative management information to Executive Leadership Team, Audit and Risk Committees, and Boards to facilitate regulatory compliance responsibilities. Contribute to Second Line Risk and Compliance: Support wider Second Line Risk and Compliance Team activities as required, including regulatory reporting, fostering a strong risk and compliance culture, and contributing to team development efforts. Skills and Experience: Engagement and Influencing: Demonstrated ability to build strong relationships with stakeholders and influence outcomes effectively. Communication Skills: Excellent verbal and written communication skills, including the development of structured reports with actionable insights and recommendations. Team Leadership: Proven ability to coach and develop team members, driving high-quality outputs that add tangible business value. Adaptability: Ideally, an understanding of various compliance frameworks, approaches, and tools that can be tailored to the company InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Apr 24, 2024
Full time
Are you passionate about navigating the intricate landscape of regulatory compliance? Do you thrive on providing strategic guidance to ensure adherence to industry standards and regulations? If so, we want you to join our clients team. Responsibilities: Provide Expert Compliance Guidance: Offer insightful advice and guidance to the broader business on the interpretation and application of UK regulations such as PSRs, EMRs, MLRs, FCA Handbook, EBA Guidelines, etc. Foster a culture of "compliance by design" to facilitate understanding and action within the first-line teams. Refine and Implement Compliance Assurance Approach Own Compliance Assurance Plan: Take ownership of the annual compliance assurance plan, utilizing a risk-based approach to determine scope, priority, frequency, and nature of assurance activities in collaboration with internal stakeholders. Deliver Proactive Compliance Assurance: Conduct proactive assessments of controls, identify areas for improvement, and propose corrective actions to enhance compliance effectiveness. Communicate Assurance Results: Prepare high-quality, evidence-based reports highlighting common themes and trends from compliance assurance activities. Provide pragmatic and actionable insights to first-line teams and stakeholders. Manage Corrective Actions: Ensure agreed corrective actions are tracked and resolved effectively, maintaining compliance standards across the organization. Develop Regulatory Mapping: Develop targeted mapping of regulatory requirements, compliance evidence, and internal/external assurance to enhance compliance strategies. Line Management: Lead and develop the Compliance Assurance Analyst, providing coaching, development planning, and performance evaluation to drive high-quality outcomes. Enhance Policy Framework: Collaborate with policy owners to improve company policy. Provide Management Information: Deliver timely and informative management information to Executive Leadership Team, Audit and Risk Committees, and Boards to facilitate regulatory compliance responsibilities. Contribute to Second Line Risk and Compliance: Support wider Second Line Risk and Compliance Team activities as required, including regulatory reporting, fostering a strong risk and compliance culture, and contributing to team development efforts. Skills and Experience: Engagement and Influencing: Demonstrated ability to build strong relationships with stakeholders and influence outcomes effectively. Communication Skills: Excellent verbal and written communication skills, including the development of structured reports with actionable insights and recommendations. Team Leadership: Proven ability to coach and develop team members, driving high-quality outputs that add tangible business value. Adaptability: Ideally, an understanding of various compliance frameworks, approaches, and tools that can be tailored to the company InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Apr 24, 2024
Full time
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Apr 24, 2024
Full time
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Specialist Speech & Language Therapist GOLDEN HELLO BONUS £3000 SUBJECT TO T & C'S Ipswich Salary: £17.03 - £17.73 per hour DOE Hours: 22.5 Hours per week Why join us? Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries - sustained through trauma, illness, substance abuse and more - to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do - you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other. MAIN PURPOSE: To work as part of an multi/interdisciplinary team providing speech and language therapy (SaLT) input within the Brainkind Neurobehavioural model to People We Support with acquired brain injury (ABI) and to lead on SaLT provision within the service. To liaise with internal and external professionals, family members and People We Support. MAIN TASKS AND RESPONSIBILITIES: To apply the neurobehavioural approach to brain injury, demonstrating knowledge of current research findings, and best practice in the field. To manage and prioritise a caseload of People We Support with complex mental/physical health needs and/or challenging behaviour. To use evidence-based practice, service user centred principles and clinical reasoning to assess, plan, implement and evaluate intervention. To undertake comprehensive assessments, considering environment, context and future plans, of People We Support in order to formulate appropriate o rehabilitation goals o care plans o communication and dysphagia therapy programmes o referrals To overcome barriers in communication in order to actively engage People We Support in assessment, rehabilitation and discharge planning to gain valid informed consent. Where necessary, work within a legal framework with People We Support who lack capacity to consent to treatment. To seek consent from People We Support or advocate to include and share information with family, carers and other stakeholders, respecting everyone's right to confidentiality. To provide information about service user's communication abilities and support needs. To complete swallowing assessments, providing recommendations, care plans, onward referrals and training for all staff in the safe management and rehabilitation of dysphagia. To be aware of and comply with responsibilities regarding risk management and safeguarding and look for ways to improve, taking action as required, helping others to do same. To complete risk assessments and find ways to improve health and safety within work area if required. To exercise duty of care in all aspects of role. To maintain the equipment and inventory within the area of work, informing the service manager of any replacement needs. To maintain registration with the Health and Care Professionals Council, complying with their requirements in compiling portfolio. OTHER RESPONSIBILITIES: Leadership • To work flexibly and creatively as an autonomous clinical professional in a specialist area, potentially as a sole clinician. • To exhibit self-belief and integrity, being prepared to face challenges and stand-up for own viewpoint. • To promote and support quality, effective working, continuous improvement and change management through own behaviours. • To develop excellent working relationships through a collaborative, multi/inter disciplinary model while respecting professional boundaries. • To lead in the planning, development and evaluation of speech and language therapy services within a designated area/team. • To gather, collate and analyse information needed to solve a variety of clinical and professional problems. • To develop networks with other local services to support referrals as well as act as a resource for signposting others. • To participate in clinical governance and quality assurance, evaluating own work and that of others, taking action as required. • To actively act as a role model, accepting professional accountability and responsibility. Evidence Research and Development • To undertake research and/or audit projects relevant to speech and language therapy, as well as the service and organisation. • To actively participate in the ongoing sustainability of the service and organisation.• To make recommendations on speech and language therapy related issues. • To participate in appropriate meetings both clinical and developmental to ensure effective collaborative communication and decision making. • To ensure appropriate liaison with relevant clinical teams, departments, support networks and special interest groups. Facilitation of Learning • To support the creation of a culture where everyone is encouraged to learn from their mistakes through giving and receiving constructive feedback. • To contribute to the recruitment, training, education and development of others including service users, families and the staff team. • To promote awareness of the role of speech and language therapy within the team and negotiate priorities where appropriate. • To demonstrate leadership through modelling professional behaviours, conflict resolution, participation in meetings and service development. • To participate openly in supervision and continuously reflect on own performance. Personal Development, Supervision and Training • Be accountable for own practice and take every reasonable opportunity to maintain and improve own knowledge, professional competence and support continual learning and development. • Use reflective practice, identify own learning needs through proactive participation in clinical supervision and the Trust's Being our Best performance review process, and demonstrate commitment to recording of continuous professional development. • Work within the limits of own competence and seek advice and support when needed. • To participate in regular training sessions, both formal and informal, on a variety of topics relevant to your role. • To attend and participate in training programmes/courses, both in the locality and other Trust premises and external sources, as appropriate for the role and development in agreement with your line Manager. •To attend and implement all mandatory training provided by the Trust and be aware of other learning opportunities. •To undertake any other duties as may from time to time be specified by Brainkind, that is within the level and responsibility appropriate to the grade of post. ABOUT YOU: We're looking for someone with the following skills and qualities: Degree in Speech and Language Therapy. Registered with the HCPC Achieved Dysphagia Competencies A wide range of experience in hospital or residential settings Specialist knowledge of SaLT models and interventions in ABI e.g. social communication, cognitive communication, communication partner training. Knowledge and experience of speech and language therapy outcome measures. Minimum 4 years qualified experience encompassing complex case management Minimum 2 years' experience working with adults with neurological conditions or 4+ years post registration experience in an alternative clinical setting. REWARDS: You can look forward to excellent benefits, including handy discounts on many brands and services. £17.03 - £17.73 per hour DOE GOLDEN HELLO BONUS £3000 SUBJECT TO T & C'S 38 days annual leave (inclusive of bank holidays) (pro rata) Access to our Employee Assistance Programme (EAP) Excellent training and support Company Pension Group life assurance Eye voucher scheme Long service and staff awards Free parking Nationwide employee staff discounts incl. eating out and shopping Blue Light Card: provides those in the NHS, emergency services, social care sector and armed forces with discounts online and in-store We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals. We will consider applications from candidates who require sponsorship. To join our friendly team, click the Apply Now button. Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible. All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds. Job Type: Part-time Pay: £17.03-£17.73 per hour Expected hours: 22.5 per week Work Location: In person
Apr 23, 2024
Full time
Specialist Speech & Language Therapist GOLDEN HELLO BONUS £3000 SUBJECT TO T & C'S Ipswich Salary: £17.03 - £17.73 per hour DOE Hours: 22.5 Hours per week Why join us? Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries - sustained through trauma, illness, substance abuse and more - to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do - you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other. MAIN PURPOSE: To work as part of an multi/interdisciplinary team providing speech and language therapy (SaLT) input within the Brainkind Neurobehavioural model to People We Support with acquired brain injury (ABI) and to lead on SaLT provision within the service. To liaise with internal and external professionals, family members and People We Support. MAIN TASKS AND RESPONSIBILITIES: To apply the neurobehavioural approach to brain injury, demonstrating knowledge of current research findings, and best practice in the field. To manage and prioritise a caseload of People We Support with complex mental/physical health needs and/or challenging behaviour. To use evidence-based practice, service user centred principles and clinical reasoning to assess, plan, implement and evaluate intervention. To undertake comprehensive assessments, considering environment, context and future plans, of People We Support in order to formulate appropriate o rehabilitation goals o care plans o communication and dysphagia therapy programmes o referrals To overcome barriers in communication in order to actively engage People We Support in assessment, rehabilitation and discharge planning to gain valid informed consent. Where necessary, work within a legal framework with People We Support who lack capacity to consent to treatment. To seek consent from People We Support or advocate to include and share information with family, carers and other stakeholders, respecting everyone's right to confidentiality. To provide information about service user's communication abilities and support needs. To complete swallowing assessments, providing recommendations, care plans, onward referrals and training for all staff in the safe management and rehabilitation of dysphagia. To be aware of and comply with responsibilities regarding risk management and safeguarding and look for ways to improve, taking action as required, helping others to do same. To complete risk assessments and find ways to improve health and safety within work area if required. To exercise duty of care in all aspects of role. To maintain the equipment and inventory within the area of work, informing the service manager of any replacement needs. To maintain registration with the Health and Care Professionals Council, complying with their requirements in compiling portfolio. OTHER RESPONSIBILITIES: Leadership • To work flexibly and creatively as an autonomous clinical professional in a specialist area, potentially as a sole clinician. • To exhibit self-belief and integrity, being prepared to face challenges and stand-up for own viewpoint. • To promote and support quality, effective working, continuous improvement and change management through own behaviours. • To develop excellent working relationships through a collaborative, multi/inter disciplinary model while respecting professional boundaries. • To lead in the planning, development and evaluation of speech and language therapy services within a designated area/team. • To gather, collate and analyse information needed to solve a variety of clinical and professional problems. • To develop networks with other local services to support referrals as well as act as a resource for signposting others. • To participate in clinical governance and quality assurance, evaluating own work and that of others, taking action as required. • To actively act as a role model, accepting professional accountability and responsibility. Evidence Research and Development • To undertake research and/or audit projects relevant to speech and language therapy, as well as the service and organisation. • To actively participate in the ongoing sustainability of the service and organisation.• To make recommendations on speech and language therapy related issues. • To participate in appropriate meetings both clinical and developmental to ensure effective collaborative communication and decision making. • To ensure appropriate liaison with relevant clinical teams, departments, support networks and special interest groups. Facilitation of Learning • To support the creation of a culture where everyone is encouraged to learn from their mistakes through giving and receiving constructive feedback. • To contribute to the recruitment, training, education and development of others including service users, families and the staff team. • To promote awareness of the role of speech and language therapy within the team and negotiate priorities where appropriate. • To demonstrate leadership through modelling professional behaviours, conflict resolution, participation in meetings and service development. • To participate openly in supervision and continuously reflect on own performance. Personal Development, Supervision and Training • Be accountable for own practice and take every reasonable opportunity to maintain and improve own knowledge, professional competence and support continual learning and development. • Use reflective practice, identify own learning needs through proactive participation in clinical supervision and the Trust's Being our Best performance review process, and demonstrate commitment to recording of continuous professional development. • Work within the limits of own competence and seek advice and support when needed. • To participate in regular training sessions, both formal and informal, on a variety of topics relevant to your role. • To attend and participate in training programmes/courses, both in the locality and other Trust premises and external sources, as appropriate for the role and development in agreement with your line Manager. •To attend and implement all mandatory training provided by the Trust and be aware of other learning opportunities. •To undertake any other duties as may from time to time be specified by Brainkind, that is within the level and responsibility appropriate to the grade of post. ABOUT YOU: We're looking for someone with the following skills and qualities: Degree in Speech and Language Therapy. Registered with the HCPC Achieved Dysphagia Competencies A wide range of experience in hospital or residential settings Specialist knowledge of SaLT models and interventions in ABI e.g. social communication, cognitive communication, communication partner training. Knowledge and experience of speech and language therapy outcome measures. Minimum 4 years qualified experience encompassing complex case management Minimum 2 years' experience working with adults with neurological conditions or 4+ years post registration experience in an alternative clinical setting. REWARDS: You can look forward to excellent benefits, including handy discounts on many brands and services. £17.03 - £17.73 per hour DOE GOLDEN HELLO BONUS £3000 SUBJECT TO T & C'S 38 days annual leave (inclusive of bank holidays) (pro rata) Access to our Employee Assistance Programme (EAP) Excellent training and support Company Pension Group life assurance Eye voucher scheme Long service and staff awards Free parking Nationwide employee staff discounts incl. eating out and shopping Blue Light Card: provides those in the NHS, emergency services, social care sector and armed forces with discounts online and in-store We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals. We will consider applications from candidates who require sponsorship. To join our friendly team, click the Apply Now button. Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible. All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds. Job Type: Part-time Pay: £17.03-£17.73 per hour Expected hours: 22.5 per week Work Location: In person
Reporting to: People Operations Director 12 month Fixed Term Contract (Mat leave cover) What if you could find a People Function role on the front line of a business that carries genuine responsibility for shaping the behaviours and actions of the most senior people in a company? The good news is, you've just found one. As Hiscox's Head of People Compliance you will need to ensure the right culture, processes and controls are in place and embedded to meet our regulatory requirements. And that senior individuals are supported in understanding and meeting their regulatory responsibilities. That means you - working closely with the Compliance team - will be responsible for understanding, monitoring and promoting regulatory requirements related to People Governance. You will also be responsible for implementing and enforcing the relevant processes and practices that drive compliance within the function with the Group's data privacy policies, and ensuring on-going compliance with privacy legislation across the company. What you'll be doing in the role You'll take ownership for a wide range of areas to deliver our People Function regulatory agenda which will include: The Senior Managers and Certification Regime (SM&CR) Responsible for the end to end SM&CR process including: As a single point of contact provide ongoing guidance and support to the regulated population and monitor any changes to roles and movements within the Regime (starters, movers and leavers) Completion of all Senior Manager Function (SMF) regulatory applications, providing guidance and support to applicants, working with Compliance to ensure submission is in line with regulatory timelines and requirements, and other stakeholders in the People Function to ensure the information required is accurate Ongoing management of the certification process, including updating the Connect system with joiners, movers and leavers to the Regime. Management of the initial and annual Fitness & Propriety assessment process Identification of and highlighting up-and-coming regulatory issues requiring changes to existing processes and systems Completion and distribution of the SM&CR Management Information (MI), including analysis of the population Ownership of the Conduct Rules training and delivery to the different cohorts of employees Helping to identify, record and report Conduct Rule breaches as per regulatory timelines and requirements Reviewing Regulatory References received and providing/updating references within given regulatory timescale Responsible for the end to end Material Risk Takers (MRT) process, including: Ownership and management of the end to end MRT review process including preparing for the annual MRT assessment meeting Providing the relevant data and guidance for the Mid-Year and Year-End reviews held by the leadership teams in each Business Unit Working closely with Reward to ensure the appropriate actions are taken following the MRT Year-End Review meeting Providing input to the Remuneration Policy review and other Solvency II related attestations/reports as required Management of the initial and annual Fitness & Propriety assessment process Data Privacy and Information Security Responsible for all aspects of data privacy and supporting Information Security initiatives across all People Function locations, including: Completion and assessment of the Privacy Management Framework, culminating in a plan of action for the coming year in order to improve the functions' risk profile Responsibility for project activity, examples being: Third Party Audits Supplier due diligence Supporting project change and supporting the completion of Data Privacy Impact Assessments (DPIAs) as and when necessary Record of Processing Activity (ROPA) Being a member of the Privacy Managers Forum, working alongside Privacy colleagues in all locations to ensure that there is a holistic approach to data privacy and the People Function's requirements are known and considered Responsible for management of the data breach process in line with the Group policy Providing data privacy guidance and input in relation to Diversity, Equity and Inclusion initiatives Insurance Distribution Directive (IDD): Ensuring that IDD role holders are of good repute and assessed accordingly as per both EU and UK regulatory standards, including: Identification of roles subject to EU or UK IDD requirements and maintaining methodologies Ensuring that EU and UK role holders are assessed in accordance with the requirements as they apply Oversight and management of rescreening programs in support of the assessments and as per requirements Managing any exceptions and escalations accordingly Supporting the development of the People Function's internal control monitoring processes, and supporting completion of reviews such as the Risk and Controls Self-Assessment (RCSA) Training the People Function team on legislative and regulatory changes Drafting relevant Board reports on behalf of the People Function What we are looking for: Experience of business regulatory projects, preferably experience of the Senior Managers and Certification Regime (SM&CR), GDPR and non UK Data Privacy Someone who can roll up their sleeves to get the job done with excellent organisation, structure and time management skills Ability to influence stakeholders to drive results Project Management experience, preferably in Financial Services (insurance is ideal) A love of driving change, leaving things better than you found them Experience in recent risk and compliance activity or change A proactive approach to manage a diverse workload and stakeholder expectations Attention to detail , coupled with the ability to see the big picture. About Hiscox As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. Diversity and Hybrid working At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn't always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other. Apply now for further information You can follow Hiscox on LinkedIn, Glassdoor and Instagram Work with amazing people and be part of a unique culture If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us. Get in touch If this is your first time visiting our career site and you wish to stay in touch please select the 'Introduce yourself' button on the top right. This will allow us to contact you with suitable vacancies. If you are a returning prospect and wish to view our current vacancies please Search for Jobs using the link on the top right. About us We're a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we're a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values - such as integrity and courage - where our people always pull together to do the right thing for each other and our customers, then we'd love to hear from you.
Apr 23, 2024
Full time
Reporting to: People Operations Director 12 month Fixed Term Contract (Mat leave cover) What if you could find a People Function role on the front line of a business that carries genuine responsibility for shaping the behaviours and actions of the most senior people in a company? The good news is, you've just found one. As Hiscox's Head of People Compliance you will need to ensure the right culture, processes and controls are in place and embedded to meet our regulatory requirements. And that senior individuals are supported in understanding and meeting their regulatory responsibilities. That means you - working closely with the Compliance team - will be responsible for understanding, monitoring and promoting regulatory requirements related to People Governance. You will also be responsible for implementing and enforcing the relevant processes and practices that drive compliance within the function with the Group's data privacy policies, and ensuring on-going compliance with privacy legislation across the company. What you'll be doing in the role You'll take ownership for a wide range of areas to deliver our People Function regulatory agenda which will include: The Senior Managers and Certification Regime (SM&CR) Responsible for the end to end SM&CR process including: As a single point of contact provide ongoing guidance and support to the regulated population and monitor any changes to roles and movements within the Regime (starters, movers and leavers) Completion of all Senior Manager Function (SMF) regulatory applications, providing guidance and support to applicants, working with Compliance to ensure submission is in line with regulatory timelines and requirements, and other stakeholders in the People Function to ensure the information required is accurate Ongoing management of the certification process, including updating the Connect system with joiners, movers and leavers to the Regime. Management of the initial and annual Fitness & Propriety assessment process Identification of and highlighting up-and-coming regulatory issues requiring changes to existing processes and systems Completion and distribution of the SM&CR Management Information (MI), including analysis of the population Ownership of the Conduct Rules training and delivery to the different cohorts of employees Helping to identify, record and report Conduct Rule breaches as per regulatory timelines and requirements Reviewing Regulatory References received and providing/updating references within given regulatory timescale Responsible for the end to end Material Risk Takers (MRT) process, including: Ownership and management of the end to end MRT review process including preparing for the annual MRT assessment meeting Providing the relevant data and guidance for the Mid-Year and Year-End reviews held by the leadership teams in each Business Unit Working closely with Reward to ensure the appropriate actions are taken following the MRT Year-End Review meeting Providing input to the Remuneration Policy review and other Solvency II related attestations/reports as required Management of the initial and annual Fitness & Propriety assessment process Data Privacy and Information Security Responsible for all aspects of data privacy and supporting Information Security initiatives across all People Function locations, including: Completion and assessment of the Privacy Management Framework, culminating in a plan of action for the coming year in order to improve the functions' risk profile Responsibility for project activity, examples being: Third Party Audits Supplier due diligence Supporting project change and supporting the completion of Data Privacy Impact Assessments (DPIAs) as and when necessary Record of Processing Activity (ROPA) Being a member of the Privacy Managers Forum, working alongside Privacy colleagues in all locations to ensure that there is a holistic approach to data privacy and the People Function's requirements are known and considered Responsible for management of the data breach process in line with the Group policy Providing data privacy guidance and input in relation to Diversity, Equity and Inclusion initiatives Insurance Distribution Directive (IDD): Ensuring that IDD role holders are of good repute and assessed accordingly as per both EU and UK regulatory standards, including: Identification of roles subject to EU or UK IDD requirements and maintaining methodologies Ensuring that EU and UK role holders are assessed in accordance with the requirements as they apply Oversight and management of rescreening programs in support of the assessments and as per requirements Managing any exceptions and escalations accordingly Supporting the development of the People Function's internal control monitoring processes, and supporting completion of reviews such as the Risk and Controls Self-Assessment (RCSA) Training the People Function team on legislative and regulatory changes Drafting relevant Board reports on behalf of the People Function What we are looking for: Experience of business regulatory projects, preferably experience of the Senior Managers and Certification Regime (SM&CR), GDPR and non UK Data Privacy Someone who can roll up their sleeves to get the job done with excellent organisation, structure and time management skills Ability to influence stakeholders to drive results Project Management experience, preferably in Financial Services (insurance is ideal) A love of driving change, leaving things better than you found them Experience in recent risk and compliance activity or change A proactive approach to manage a diverse workload and stakeholder expectations Attention to detail , coupled with the ability to see the big picture. About Hiscox As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. Diversity and Hybrid working At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn't always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other. Apply now for further information You can follow Hiscox on LinkedIn, Glassdoor and Instagram Work with amazing people and be part of a unique culture If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us. Get in touch If this is your first time visiting our career site and you wish to stay in touch please select the 'Introduce yourself' button on the top right. This will allow us to contact you with suitable vacancies. If you are a returning prospect and wish to view our current vacancies please Search for Jobs using the link on the top right. About us We're a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we're a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values - such as integrity and courage - where our people always pull together to do the right thing for each other and our customers, then we'd love to hear from you.
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Apr 23, 2024
Full time
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Apr 23, 2024
Full time
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Apr 23, 2024
Full time
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Apr 23, 2024
Full time
The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-