XL CATLIN
Job Description - Workplace Technical Partner () Job Description Workplace Technical Partner ( Job Number: ) DISCOVER your opportunity The main responsibility of the Workplace team is ensuring the smooth running of the daily operations and experience to provide best-in-class environments to drive the business forward. The successful candidate will be proactive and creative and will be encouraged to express new ideas on improving the overall workplace, ensuring that we are using our resources to the optimum. The workplace Technical Partner is the key presentative for Health and Safety compliance across the estate as well as being the liaison between colleagues and the suppliers on the day to day running of the property. Working closely with suppliers to implement preventive plan maintenance and high standard cleaning regime into the workplace portfolio. Finally, the Workplace Technical Partner will assist on projects, fit-out and dilapidation process across the portfolio. DISCOVER your opportunity What will your essential responsibilities include? • Working with key internal and externals stakeholders as well as other entities on the day-to-day performance of the service providers, confirming service aligns to customer and the and Operation Director Uk & Lloyds expectations, reviewing ways to improve the service and overall workplace environment. • As the Workplace Technical Partner, you will be responsible for the day to day running and upkeep of the estate ensuring all SLA's and KPI's are achieved. • Recording and monitoring performances. • Managing contracts up to £1m, such as maintenance, fit-out contractors, designers, small works contracts, health and safety assessors. • Conducting regular inspections and managing the specialist service providers delivering the PPM and reactive maintenance programmed. • Drafting maintenance and asset reports when required. • The Workplace Technical partner will also manage and conduct the risk assessments for the M&E and H&S for every location and monitor and implement the company's health and safety policy in every location. • Working closely with Workplace Experience partner on the security audit and assessment to ensure we are fully aligned with government guidance and internal regulation. As well as managing First aider and fire marshal training and record for colleagues. • Ability to travel to other AXA XL Sites (Birmingham, Manchester, Chelmsford, Ipswich and Lloyds) supporting the workplace experience partner and Workplace Community leader and its team, to ensure we are delivering the same standard of services across all offices. • Dealing with the landlords or property managers of each locations, to ensure adequate level of services as per services charge paid. • Processing the services charges, sundries and electricity bills across the portfolio. • Deliver a safe, secure, and inclusive work environment by providing excellent standards of workplace accommodation and high-level services for all staff, guests, and other occupiers of the premises. • Dealing with the landlords or property managers of each locations, to ensure adequate level of services as per services charge paid. • Processing the services charges, sundries and electricity bills across the portfolio. To work with other aspects of AXA XL's 'Socially Responsible Management' programme in relation to environmental and sustainability policies. • Develop proactive relationships with your suppliers and be an active driver on innovation and improvement. • Monitor expenditure, ensuring the correct controls and processes are adhered to and that local budgets are being tracked and managed appropriately. • Support the Ops Director Workplace on the Quarterly variance report, Reconciliation and Budget pack design. Support the Ops Director Workplace on fit-out and dilapidation process for the whole portfolio • On-site presence required Perform any related duties as assigned, upon business request. • You will report to the Workplace Operations Director. SHARE your talent • A professional qualification in real estate and/or facilities management (IWFM Level 4+) or relevant experience • A good working knowledge of UK Health & Safety laws and statutory regulations relating to buildings management including interactions with Local Authority Representatives • First Aider and Fire Marshall trained or willing to be • IOSH or NEBOSH qualified or willing to study for qualification • Prince 2 Project Management qualification desirable • Good ability to work on various software and computer skilled • Procurement and negotiation skills • Flexibility to work out of hours and when and where required • Proven ability to manage projects on a time pressurized project • Research skills and the ability to draw information from various sources, including people • Clear and concise writing skills and the ability to handle long and complex documents • Proven experience to work collaboratively with internal and external stakeholder • Practical, flexible, and innovative approach to work FIND your future AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at Inclusion & Diversity At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Our enterprise I&D mission is to become the most inspiring company to work for. We'll achieving this through our three areas of focus: • Drive an Inclusive Culture-create a global workplace that works for everyone, with a culture that values all individuals, backgrounds and ideas, and where every colleague feels safe, valued and respected. • Diversify Our Workforce-increase the representation of women in leadership, achieving 50% by 2023, and focus on underrepresented populations by region, positioning AXA XL as an employer of choice for all talent. • Support Our Marketplace & Communities-support our communities and visibly and thoughtfully champion equity around the globe. Learn more at /about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Corporate Responsibility At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world's most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy - Our Impact. Our Future. - aligns key issues that are pertinent to our business - climate, water and financial resilience - and contributes to AXA Group's purpose to "Act for human progress by protecting what matters.". • Climate: We're reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world. • Water: We're developing water resilience where it is - and will be - needed most. • Financial resilience: We're helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes. • Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our "Hearts in Action" programs. For more information, please see the Corporate Responsibility section on our website. AXA XL is an Equal Opportunity Employer. Location : GB-GB-London Work Locations : GB London 20 Gracechurch Street 20 Gracechurch Street London London EC3V 0BG Job Field : Operations Schedule : Full-time Job Type : Standard AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.
Job Description - Workplace Technical Partner () Job Description Workplace Technical Partner ( Job Number: ) DISCOVER your opportunity The main responsibility of the Workplace team is ensuring the smooth running of the daily operations and experience to provide best-in-class environments to drive the business forward. The successful candidate will be proactive and creative and will be encouraged to express new ideas on improving the overall workplace, ensuring that we are using our resources to the optimum. The workplace Technical Partner is the key presentative for Health and Safety compliance across the estate as well as being the liaison between colleagues and the suppliers on the day to day running of the property. Working closely with suppliers to implement preventive plan maintenance and high standard cleaning regime into the workplace portfolio. Finally, the Workplace Technical Partner will assist on projects, fit-out and dilapidation process across the portfolio. DISCOVER your opportunity What will your essential responsibilities include? • Working with key internal and externals stakeholders as well as other entities on the day-to-day performance of the service providers, confirming service aligns to customer and the and Operation Director Uk & Lloyds expectations, reviewing ways to improve the service and overall workplace environment. • As the Workplace Technical Partner, you will be responsible for the day to day running and upkeep of the estate ensuring all SLA's and KPI's are achieved. • Recording and monitoring performances. • Managing contracts up to £1m, such as maintenance, fit-out contractors, designers, small works contracts, health and safety assessors. • Conducting regular inspections and managing the specialist service providers delivering the PPM and reactive maintenance programmed. • Drafting maintenance and asset reports when required. • The Workplace Technical partner will also manage and conduct the risk assessments for the M&E and H&S for every location and monitor and implement the company's health and safety policy in every location. • Working closely with Workplace Experience partner on the security audit and assessment to ensure we are fully aligned with government guidance and internal regulation. As well as managing First aider and fire marshal training and record for colleagues. • Ability to travel to other AXA XL Sites (Birmingham, Manchester, Chelmsford, Ipswich and Lloyds) supporting the workplace experience partner and Workplace Community leader and its team, to ensure we are delivering the same standard of services across all offices. • Dealing with the landlords or property managers of each locations, to ensure adequate level of services as per services charge paid. • Processing the services charges, sundries and electricity bills across the portfolio. • Deliver a safe, secure, and inclusive work environment by providing excellent standards of workplace accommodation and high-level services for all staff, guests, and other occupiers of the premises. • Dealing with the landlords or property managers of each locations, to ensure adequate level of services as per services charge paid. • Processing the services charges, sundries and electricity bills across the portfolio. To work with other aspects of AXA XL's 'Socially Responsible Management' programme in relation to environmental and sustainability policies. • Develop proactive relationships with your suppliers and be an active driver on innovation and improvement. • Monitor expenditure, ensuring the correct controls and processes are adhered to and that local budgets are being tracked and managed appropriately. • Support the Ops Director Workplace on the Quarterly variance report, Reconciliation and Budget pack design. Support the Ops Director Workplace on fit-out and dilapidation process for the whole portfolio • On-site presence required Perform any related duties as assigned, upon business request. • You will report to the Workplace Operations Director. SHARE your talent • A professional qualification in real estate and/or facilities management (IWFM Level 4+) or relevant experience • A good working knowledge of UK Health & Safety laws and statutory regulations relating to buildings management including interactions with Local Authority Representatives • First Aider and Fire Marshall trained or willing to be • IOSH or NEBOSH qualified or willing to study for qualification • Prince 2 Project Management qualification desirable • Good ability to work on various software and computer skilled • Procurement and negotiation skills • Flexibility to work out of hours and when and where required • Proven ability to manage projects on a time pressurized project • Research skills and the ability to draw information from various sources, including people • Clear and concise writing skills and the ability to handle long and complex documents • Proven experience to work collaboratively with internal and external stakeholder • Practical, flexible, and innovative approach to work FIND your future AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at Inclusion & Diversity At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Our enterprise I&D mission is to become the most inspiring company to work for. We'll achieving this through our three areas of focus: • Drive an Inclusive Culture-create a global workplace that works for everyone, with a culture that values all individuals, backgrounds and ideas, and where every colleague feels safe, valued and respected. • Diversify Our Workforce-increase the representation of women in leadership, achieving 50% by 2023, and focus on underrepresented populations by region, positioning AXA XL as an employer of choice for all talent. • Support Our Marketplace & Communities-support our communities and visibly and thoughtfully champion equity around the globe. Learn more at /about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Corporate Responsibility At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world's most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy - Our Impact. Our Future. - aligns key issues that are pertinent to our business - climate, water and financial resilience - and contributes to AXA Group's purpose to "Act for human progress by protecting what matters.". • Climate: We're reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world. • Water: We're developing water resilience where it is - and will be - needed most. • Financial resilience: We're helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes. • Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our "Hearts in Action" programs. For more information, please see the Corporate Responsibility section on our website. AXA XL is an Equal Opportunity Employer. Location : GB-GB-London Work Locations : GB London 20 Gracechurch Street 20 Gracechurch Street London London EC3V 0BG Job Field : Operations Schedule : Full-time Job Type : Standard AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.
Saga
Folkestone, Kent
Job Introduction ** Remote/home working allowed ** With visits to the Folkestone office required so the role would suit those that are Kent and East Sussex based as you will need to be within a reasonable commuting distance, ideally 1hr from Folkestone. At Saga, we believe in exceptional experiences every day whilst being a driver for positive change in our markets and communities. Our values are precision pace, empathy, curiosity, and collaboration. If this resonates with you then it's time to do the best work of your life! You may not have considered a career with Saga before. But, with new improved salaries, a brilliant pay progression scheme and some excellent benefits on offer, now's a wonderful time to join us. The role is telephone-based via the internet and involves speaking to our loyal customers on a daily basis about their insurance claims. In this role, you will have the opportunity to positively impact customer's lives and make a real difference. This is a permanent, full-time position and as investors in people, we are looking for those that are genuinely interested in starting a long-term career with Saga. Many of our senior leaders started in this position and our current agents describe the role as one with good career and personal development potential. Our Claims contact centre opening hours are 8am - 6pm Monday to Friday, 9am - 5pm Saturday and shifts will be 37.5hrs per week within these hours. If this sounds like you and you share our values, then come and start your career at Saga! The start date for this role will be 17th January 2022, you will need to be available for this date to be successful. There is more to read below. If you want a quick overview of the role and how our colleagues work with empathy and collaboration then click on the video below as Sophie Chapman from the team tells you all about First Notification of Loss. Main Responsibilities To provide our customers with exemplary service by dealing with all calls efficiently, accurately, and promptly To contribute proportionately to the Team's achievements of all KPIs, as set by the Team Manager To meet and exceed the quality standards set by Saga in handling calls and ensure that all promises to our customers are fulfilled To give flexibility in working arrangements to ensure customer demands are satisfied To use questioning and listening skills to fulfil customer requirements and needs To develop and keep a thorough understanding of all products and processes To be able to deal with demanding situations in an empathetic and professional manner To keep client confidentiality always To be able to investigate and resolve any customer complaints delivering first-class customer service The Ideal Candidate We are looking for new colleagues who share our values and have the right skills in the following areas: Precision pace whilst working in a busy, fast-paced customer service environment Empathy and taking ownership of the customer's journey, going above and beyond for each customer, and overcoming and finding solutions to their queries and complaints should they arise Curiosity and ability to use their experience and knowledge for influencing and negotiating Collaboration to succeed in working to demanding targets, KPIs and deadlines whilst remaining self-motivated and driven Digital skills and able to articulate strengths in using typical technologies for work such as laptops and Microsoft Office. Our values are: Precision Pace - Always owning and making things happen Empathy - Always aware of others Curiosity - Always asking why Collaboration - Always one team, the Saga team! About The Company Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs. Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers' wants and needs so we are best placed to serve them. Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high-quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance, the Saga Magazine and our membership programme, Possibilities. When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent. We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Saga Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs. #L1-Remote Package Description The fun facts - our colleagues play the most important part in creating exceptional experiences for our customers every day. It is their empathy, collaboration, and drive to succeed for our customers that make them the best at what they do. We offer them a competitive salary and benefits, including: Starting salary of £19,821 Rapid promotion potential with pay increases in basic salary and monthly commission The ability to work from anywhere in Kent and East Sussex with our work-from-home tech capabilities Dress for your day dress code policy - basically casual dress! An enhanced holiday allowance - 33 days holiday including all bank holidays and the opportunity to purchase an additional 5 days holiday each year Paid volunteer days Free private medical insurance after 1 years' service Workplace Pension A range of wellbeing initiatives and support including Unmind and AXA Be Supported Discounts on Saga holidays and insurance products which extend to your family A range of reductions and offers from leading retailers, travel groups and entertainment companies Team centred comprehensive training with opportunities to gain new skills and experience
Job Introduction ** Remote/home working allowed ** With visits to the Folkestone office required so the role would suit those that are Kent and East Sussex based as you will need to be within a reasonable commuting distance, ideally 1hr from Folkestone. At Saga, we believe in exceptional experiences every day whilst being a driver for positive change in our markets and communities. Our values are precision pace, empathy, curiosity, and collaboration. If this resonates with you then it's time to do the best work of your life! You may not have considered a career with Saga before. But, with new improved salaries, a brilliant pay progression scheme and some excellent benefits on offer, now's a wonderful time to join us. The role is telephone-based via the internet and involves speaking to our loyal customers on a daily basis about their insurance claims. In this role, you will have the opportunity to positively impact customer's lives and make a real difference. This is a permanent, full-time position and as investors in people, we are looking for those that are genuinely interested in starting a long-term career with Saga. Many of our senior leaders started in this position and our current agents describe the role as one with good career and personal development potential. Our Claims contact centre opening hours are 8am - 6pm Monday to Friday, 9am - 5pm Saturday and shifts will be 37.5hrs per week within these hours. If this sounds like you and you share our values, then come and start your career at Saga! The start date for this role will be 17th January 2022, you will need to be available for this date to be successful. There is more to read below. If you want a quick overview of the role and how our colleagues work with empathy and collaboration then click on the video below as Sophie Chapman from the team tells you all about First Notification of Loss. Main Responsibilities To provide our customers with exemplary service by dealing with all calls efficiently, accurately, and promptly To contribute proportionately to the Team's achievements of all KPIs, as set by the Team Manager To meet and exceed the quality standards set by Saga in handling calls and ensure that all promises to our customers are fulfilled To give flexibility in working arrangements to ensure customer demands are satisfied To use questioning and listening skills to fulfil customer requirements and needs To develop and keep a thorough understanding of all products and processes To be able to deal with demanding situations in an empathetic and professional manner To keep client confidentiality always To be able to investigate and resolve any customer complaints delivering first-class customer service The Ideal Candidate We are looking for new colleagues who share our values and have the right skills in the following areas: Precision pace whilst working in a busy, fast-paced customer service environment Empathy and taking ownership of the customer's journey, going above and beyond for each customer, and overcoming and finding solutions to their queries and complaints should they arise Curiosity and ability to use their experience and knowledge for influencing and negotiating Collaboration to succeed in working to demanding targets, KPIs and deadlines whilst remaining self-motivated and driven Digital skills and able to articulate strengths in using typical technologies for work such as laptops and Microsoft Office. Our values are: Precision Pace - Always owning and making things happen Empathy - Always aware of others Curiosity - Always asking why Collaboration - Always one team, the Saga team! About The Company Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs. Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers' wants and needs so we are best placed to serve them. Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high-quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance, the Saga Magazine and our membership programme, Possibilities. When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent. We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Saga Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs. #L1-Remote Package Description The fun facts - our colleagues play the most important part in creating exceptional experiences for our customers every day. It is their empathy, collaboration, and drive to succeed for our customers that make them the best at what they do. We offer them a competitive salary and benefits, including: Starting salary of £19,821 Rapid promotion potential with pay increases in basic salary and monthly commission The ability to work from anywhere in Kent and East Sussex with our work-from-home tech capabilities Dress for your day dress code policy - basically casual dress! An enhanced holiday allowance - 33 days holiday including all bank holidays and the opportunity to purchase an additional 5 days holiday each year Paid volunteer days Free private medical insurance after 1 years' service Workplace Pension A range of wellbeing initiatives and support including Unmind and AXA Be Supported Discounts on Saga holidays and insurance products which extend to your family A range of reductions and offers from leading retailers, travel groups and entertainment companies Team centred comprehensive training with opportunities to gain new skills and experience