Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500. ThousandEyes pioneered Cloud and Internet Intelligence and is widely known as the 'Google Maps of the Internet.' Today, ThousandEyes is central to the global operations of the world's largest and fastest-growing brands. The company was acquired by Cisco in August 2020, chartered with continuing to drive leadership in empowering organizations to see, understand, and improve digital experiences everywhere. About The Team At ThousandEyes, our mobile team is responsible for our mobile apps and our mobile SDKs. We develop and maintain a variety of mobile apps; some for our users directly, and some on behalf of our customers, including telecoms regulators around the world. Collectively, our mobile apps have hundreds of thousands of active users and have gained very positive reviews, in part due to our high engineering standards. We are currently working on some major enhancements to our mobile apps that will be popular amongst both our consumer and business customer base. Additionally, the mobile team is responsible for our mobile SDKs. These SDKs provide all of our measurement functionality - e.g. for speed testing, latency testing, and much more - in a single well-documented, reusable library. Our iOS SDK not only powers our own iOS apps that are developed in-house but is also vended to our customers to integrate the power of the ThousandEyes tests into their own apps. To date, our SDK is deployed on more than one million handsets worldwide already. What You Will Do You will be working directly in conjunction with the developers who write the measurement code (typically in C and C++) and exposing that measurement functionality via Swift APIs for use in the iOS SDK. You will also ensure that we are collecting relevant environmental information alongside the measurement results in order for us to make sense of the results (e.g. approximate coordinates of the test, generation of cellular technology used), without compromising user privacy. Most crucially, you will place an emphasis on ensuring that we are exposing our functionality using clear, logical APIs, with excellent documentation and usage examples. You should have a solid track record of working with Swift in a professional context. Ideally, you will have already been responsible for maintaining SDKs or APIs that are used by third parties. Some experience of writing C is highly desirable but not essential. A good understanding of networking concepts is also beneficial. Technical Stack We work with these technologies so if you're working with the same or similar, we'd encourage you to apply: Swift Swift Package Manager AppStore Connect Beta distribution using TestFlight Firebase Firebase Crashlytics Remote Configuration C/C++ JSON Xcode Cloud GitHub GitHub Packages AWS Jira Confluence Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Mar 29, 2024
Full time
Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500. ThousandEyes pioneered Cloud and Internet Intelligence and is widely known as the 'Google Maps of the Internet.' Today, ThousandEyes is central to the global operations of the world's largest and fastest-growing brands. The company was acquired by Cisco in August 2020, chartered with continuing to drive leadership in empowering organizations to see, understand, and improve digital experiences everywhere. About The Team At ThousandEyes, our mobile team is responsible for our mobile apps and our mobile SDKs. We develop and maintain a variety of mobile apps; some for our users directly, and some on behalf of our customers, including telecoms regulators around the world. Collectively, our mobile apps have hundreds of thousands of active users and have gained very positive reviews, in part due to our high engineering standards. We are currently working on some major enhancements to our mobile apps that will be popular amongst both our consumer and business customer base. Additionally, the mobile team is responsible for our mobile SDKs. These SDKs provide all of our measurement functionality - e.g. for speed testing, latency testing, and much more - in a single well-documented, reusable library. Our iOS SDK not only powers our own iOS apps that are developed in-house but is also vended to our customers to integrate the power of the ThousandEyes tests into their own apps. To date, our SDK is deployed on more than one million handsets worldwide already. What You Will Do You will be working directly in conjunction with the developers who write the measurement code (typically in C and C++) and exposing that measurement functionality via Swift APIs for use in the iOS SDK. You will also ensure that we are collecting relevant environmental information alongside the measurement results in order for us to make sense of the results (e.g. approximate coordinates of the test, generation of cellular technology used), without compromising user privacy. Most crucially, you will place an emphasis on ensuring that we are exposing our functionality using clear, logical APIs, with excellent documentation and usage examples. You should have a solid track record of working with Swift in a professional context. Ideally, you will have already been responsible for maintaining SDKs or APIs that are used by third parties. Some experience of writing C is highly desirable but not essential. A good understanding of networking concepts is also beneficial. Technical Stack We work with these technologies so if you're working with the same or similar, we'd encourage you to apply: Swift Swift Package Manager AppStore Connect Beta distribution using TestFlight Firebase Firebase Crashlytics Remote Configuration C/C++ JSON Xcode Cloud GitHub GitHub Packages AWS Jira Confluence Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do Provide technical leadership in ISP related software development. Run upfront engagement phases of the project with architects, project managers and other stakeholders for project setup and planning. Technically lead teams on design, development, test, implementation and support engineers spread across time-zones and locations in a matrix organisation for project delivery. Recommend vendor products during RFP's, leading technology validation activities in vendor/Sky labs, scoring vendor proposals and producing reports Participate in industry events and present findings to help brining innovation or cost optimisation within Sky. Communicating sophisticated technical topics to a wide variety of audiences. Ability to communicate optimally with senior management for decision making. Technically lead engineers to build high availability, resilient, low latency microservices for Sky Broadband, voice and mobile customers. Maintain HLDs and review colleagues LLDs to ensure they align with ISP Development What you'll bring Take a balanced view between commercial vs technical trade-off's. Knowledge on Linux, Java apps, Python, GoLang, JavaScript/NodeJS, Docker, K8S, Orchestration, SQL and NoSQL. Significant knowledge of common data structures, Microservices architecture and algorithms. Strong in software engineering practices like DevOps, automated software testing, CI/CD pipelines and release management, etc. Strong technology background with knowledge on Cloud platforms (Openstack), data centre operations, telecommunication, networks, SaaS, PaaS, Monitoring as a Service, client/server computing. Experience working with Git and performing code reviews. Solid understanding of networks. Knowledge of clustering and load balancing technologies. Team overview Group Communications & Infrastructure Looking to be part of non-stop innovation? Join our Group Communications and Infrastructure team and you'll work alongside authorities in broadband, telephony, mobile, cloud and infrastructure. We're the team that crafts, builds, supports and maintains the telecoms networks across the whole Sky Group. Together, we help Sky broadband, mobile and TV enter new markets by creating a single and secure infrastructure for the amazing content and services that keep our customers coming back for more. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place! The magic of Sky Glass at a best-in-class rate! A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brick Lane Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 06, 2023
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do Provide technical leadership in ISP related software development. Run upfront engagement phases of the project with architects, project managers and other stakeholders for project setup and planning. Technically lead teams on design, development, test, implementation and support engineers spread across time-zones and locations in a matrix organisation for project delivery. Recommend vendor products during RFP's, leading technology validation activities in vendor/Sky labs, scoring vendor proposals and producing reports Participate in industry events and present findings to help brining innovation or cost optimisation within Sky. Communicating sophisticated technical topics to a wide variety of audiences. Ability to communicate optimally with senior management for decision making. Technically lead engineers to build high availability, resilient, low latency microservices for Sky Broadband, voice and mobile customers. Maintain HLDs and review colleagues LLDs to ensure they align with ISP Development What you'll bring Take a balanced view between commercial vs technical trade-off's. Knowledge on Linux, Java apps, Python, GoLang, JavaScript/NodeJS, Docker, K8S, Orchestration, SQL and NoSQL. Significant knowledge of common data structures, Microservices architecture and algorithms. Strong in software engineering practices like DevOps, automated software testing, CI/CD pipelines and release management, etc. Strong technology background with knowledge on Cloud platforms (Openstack), data centre operations, telecommunication, networks, SaaS, PaaS, Monitoring as a Service, client/server computing. Experience working with Git and performing code reviews. Solid understanding of networks. Knowledge of clustering and load balancing technologies. Team overview Group Communications & Infrastructure Looking to be part of non-stop innovation? Join our Group Communications and Infrastructure team and you'll work alongside authorities in broadband, telephony, mobile, cloud and infrastructure. We're the team that crafts, builds, supports and maintains the telecoms networks across the whole Sky Group. Together, we help Sky broadband, mobile and TV enter new markets by creating a single and secure infrastructure for the amazing content and services that keep our customers coming back for more. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place! The magic of Sky Glass at a best-in-class rate! A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brick Lane Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Software Procurement Manager - Global Media Brand Salary: £75-85,000 + car + bonus Location: West London (hybrid) One of the World's Leading Media Brands, who have a multi-award winning procurement function, seek an ambitious and high achieving procurement professional to join the Global IT Procurement team to drive integral saving initiatives, commercial value and promote procurement excellence through the entire organisation. As a Senior Procurement Manager for Global Software, you will establish and drive the strategic direction for software within this Media Giant, whose name is recognised in every household. The role will involve developing a team and interacting with business units at a global level including various Product and Technology areas, Finance and Legal, giving you fantastic exposure right to the C-Suite. This role is based out of their state of the art HQ in West London on a hybrid basis. On site, you can enjoy an ultra-modern environment with access to a private gym, salon and even a cinema! Alongside this, this firm pride themselves on a culture that is strong on collaboration, employee wellbeing and inclusiveness, and have won multiple awards for being a top place to work. The Software Procurement Manager will be responsible for: Managing a £Multi-Million spend Software & Licensing category Leading strategy development across the sub-categories, with a focus on how to drive commercial initiatives to achieve the best value Drafting and negotiating commercial contracts whilst developing and maintaining relationships with a wide range of Global suppliers Demonstrating that sustainability, innovation and risk management, collaboration, health and safety & well-being are effectively considered and managed through each initiative Required Background for the Indirect Procurement Manager: Industry Specialist: The depth and breadth of expertise in software or IT Procurement. Strategic Leadership: Extensive experience in establishing and driving the strategic direction for critical categories on a global basis, and to implement sub-initiatives under such higher-level strategy, and to lead team members. Innovative attitude: The natural inclination to evaluate and challenge business-as-usual practices with an open-minded, "always learning," and proactive approach, advised by a deep understanding of challenges across the software landscape. Relationship Leadership Skills: To collaborate with others and establish relationships across multiple business units across international geographies. Company-Minded: The lean-in and hands-on positive outlook of an with high standards for work performance, the commitment to always do the right thing, and the vision to improve procurement's contribution to the wider company's goals and objectives. Key skills: Procurement, Shared Services, IT, technology, tech, digital, cloud, software, telco, telecoms, Supply Chain, Indirect, Strategic Sourcing, Stakeholder Management, Procurement Buyer, Strategic Procurement, Procurement Operations, Commercial Operations, indirect procurement, ESG, Net Zero, sustainable living, sustainability, FMCG, FTSE 100, home working, London, Slough, Uxbridge, Ealing, Acton, Richmond, Hammersmith, Brentford,
Dec 06, 2023
Full time
Software Procurement Manager - Global Media Brand Salary: £75-85,000 + car + bonus Location: West London (hybrid) One of the World's Leading Media Brands, who have a multi-award winning procurement function, seek an ambitious and high achieving procurement professional to join the Global IT Procurement team to drive integral saving initiatives, commercial value and promote procurement excellence through the entire organisation. As a Senior Procurement Manager for Global Software, you will establish and drive the strategic direction for software within this Media Giant, whose name is recognised in every household. The role will involve developing a team and interacting with business units at a global level including various Product and Technology areas, Finance and Legal, giving you fantastic exposure right to the C-Suite. This role is based out of their state of the art HQ in West London on a hybrid basis. On site, you can enjoy an ultra-modern environment with access to a private gym, salon and even a cinema! Alongside this, this firm pride themselves on a culture that is strong on collaboration, employee wellbeing and inclusiveness, and have won multiple awards for being a top place to work. The Software Procurement Manager will be responsible for: Managing a £Multi-Million spend Software & Licensing category Leading strategy development across the sub-categories, with a focus on how to drive commercial initiatives to achieve the best value Drafting and negotiating commercial contracts whilst developing and maintaining relationships with a wide range of Global suppliers Demonstrating that sustainability, innovation and risk management, collaboration, health and safety & well-being are effectively considered and managed through each initiative Required Background for the Indirect Procurement Manager: Industry Specialist: The depth and breadth of expertise in software or IT Procurement. Strategic Leadership: Extensive experience in establishing and driving the strategic direction for critical categories on a global basis, and to implement sub-initiatives under such higher-level strategy, and to lead team members. Innovative attitude: The natural inclination to evaluate and challenge business-as-usual practices with an open-minded, "always learning," and proactive approach, advised by a deep understanding of challenges across the software landscape. Relationship Leadership Skills: To collaborate with others and establish relationships across multiple business units across international geographies. Company-Minded: The lean-in and hands-on positive outlook of an with high standards for work performance, the commitment to always do the right thing, and the vision to improve procurement's contribution to the wider company's goals and objectives. Key skills: Procurement, Shared Services, IT, technology, tech, digital, cloud, software, telco, telecoms, Supply Chain, Indirect, Strategic Sourcing, Stakeholder Management, Procurement Buyer, Strategic Procurement, Procurement Operations, Commercial Operations, indirect procurement, ESG, Net Zero, sustainable living, sustainability, FMCG, FTSE 100, home working, London, Slough, Uxbridge, Ealing, Acton, Richmond, Hammersmith, Brentford,
We are looking for several experienced Commercial/Contracts Managers for a leading Telecoms Infrastructure client We are supporting a leading UK based, Telecoms Infrastructure client in the recruitment of 3 experienced Commercial Contracts Manager's. You will be responsible for managing the in-life cycle management of commercial agreements with 3rd party partners across a number of services to support the successful delivery across their customer base. These services will cover Field Operations, Maintenance, Infrastructure, Telecoms. This mandate owns the commercial strategy across all procurement activity and commercial, supplier and contract management and take the lead on all supplier relationship management. You will be fully versed in understanding commercial agreements, leading the drafting, negotiation, and implementation of key clauses with support of Legal. Lead tender activities when required and take full ownership of the relationship with your outsourced vendors. Ideally you will have an understanding of the Telecoms sector, however Utilities, Defence or Civil sector's would be beneficial. There will be limited procurement activity, so these opportunities will primarily be focussing on post contract award management and in-life cycle delivery. Our client is based in Reading and will require 2 days a week in the office. Opportunity for progression into Senior roles is encouraged internally and you will be working in a highly visible function. Please use the site buttons to Apply. If you would like to know more about this opportunity, please call Craig Gallagher on (0). - Beaumont Select is a leading Supply Chain & Purchasing Recruitment Agency for permanent and interim staffing solutions. We support a primarily blue-chip client base, in the provision of experienced Supply Chain & Purchasing Professionals; successfully resolving their Purchasing Recruitment demands. We have a proven track record in purchasing recruitment and are a leading purchasing recruitment agency. Complying with the BERR Beaumont Select are an Employment Agency and an Employment Business -
Dec 06, 2023
Full time
We are looking for several experienced Commercial/Contracts Managers for a leading Telecoms Infrastructure client We are supporting a leading UK based, Telecoms Infrastructure client in the recruitment of 3 experienced Commercial Contracts Manager's. You will be responsible for managing the in-life cycle management of commercial agreements with 3rd party partners across a number of services to support the successful delivery across their customer base. These services will cover Field Operations, Maintenance, Infrastructure, Telecoms. This mandate owns the commercial strategy across all procurement activity and commercial, supplier and contract management and take the lead on all supplier relationship management. You will be fully versed in understanding commercial agreements, leading the drafting, negotiation, and implementation of key clauses with support of Legal. Lead tender activities when required and take full ownership of the relationship with your outsourced vendors. Ideally you will have an understanding of the Telecoms sector, however Utilities, Defence or Civil sector's would be beneficial. There will be limited procurement activity, so these opportunities will primarily be focussing on post contract award management and in-life cycle delivery. Our client is based in Reading and will require 2 days a week in the office. Opportunity for progression into Senior roles is encouraged internally and you will be working in a highly visible function. Please use the site buttons to Apply. If you would like to know more about this opportunity, please call Craig Gallagher on (0). - Beaumont Select is a leading Supply Chain & Purchasing Recruitment Agency for permanent and interim staffing solutions. We support a primarily blue-chip client base, in the provision of experienced Supply Chain & Purchasing Professionals; successfully resolving their Purchasing Recruitment demands. We have a proven track record in purchasing recruitment and are a leading purchasing recruitment agency. Complying with the BERR Beaumont Select are an Employment Agency and an Employment Business -
Global Technology Solutions Ltd
Reading, Berkshire
DV Cleared Problem/Incident Manager Hybrid working - 3 in 4 weeks onsite the other week they can work from home Main responsibilities: Within this role you will act as the expert on the best practice of Incident & Problem Management in the company's Operation bridge for processes throughout the support environment. The role requires you to take responsibility for any high visibility and high impact issues that occur within IT and then assist in providing an excellent support solution throughout the organisation at all levels. Taking ownership for Matrix-managing and being able to maintain a strong influence within the IT function to drive the team forward and support delivery of the outlined objectives. You will work as a team of 4 taking an approach that effectively responds to incidents and requires you to be proactive in following up and resolving major incidents by conducting Incident Reviews, initiating the appropriate Problem Management investigations to identify and address Root Cause, reducing reoccurring incidents as well as effectively reporting on those areas. DETAILED JOB DESCRIPTION: Key Accountabilities: * Accountable for providing proactive monitoring and management of systems via the usage of suitable tooling. * Management and ownership of all Incident and Problem Management processes including a 'P1' Major Incident process. * Champions Function. Market the services and benefits of the IT Services Bridge; maintain positive public relations profiles with IT and Customers. * Ensuring that the Operations Bridge is universally accepted as a 'Centre of Excellence' within IT. * Ensure OPS Bridge is seen as the 'Single View of the Truth' of Delivered Service. * Production and management of all IT Problem Records, ensure agreed dates and timescales are met and any issues escalated. * Trend Analysis; ensure that full investigation of issues occurring weekly/monthly with Root Cause and Plans to prevent re-occurrence. * Ensure Service Delivery information is available and up to date. (Portal, Pager updates, briefing etc). * Conduct 'IT Customer Surveys' providing feedback to the IT Management and business. * Where necessary, Matrix manage specific teams in the delivery of service via the Operations Bridge function. * Support Service Management in the delivery of services. * Develops the capabilities of the service to meet the demands of changing business requirements. * Minimise Business customer downtime through pro-active management of Incidents and Problems. * Provide the Senior IT management team with up-to-date information with regards to Service performance * Deliver Ops Bridge Management of Business-Critical SLA's through proactive Management/Monitoring of Services * Manage communications with customers, owning escalated issues through to resolution on P1/P2 Incidents * Continually improve delivered services and process to ensure Customer Service Levels are met. The candidate must be prepared to work on a nuclear licensed site & to undergo DV clearance The site benefits from a restaurant, coffee shop, parking and good public transport links. As an employee you'll have access to a large library of courses and accreditations to help further your skills and development. Benefits include workplace pension scheme, various flexible benefits including life insurance, health cashback plan, holiday insurance, HP employee purchase store, private medical cover (medical cover comes in to effect after 6 months service) ESSENTIALS SKILLS/QUALIFICATIONS: * Qualification in ITIL Disciplines and ideally "Service Operation" Related * Qualification in specific Technical field. * Experience in IT Service Management, preferably in a Customer relationship position. * Experience in a specific IT discipline (Telecoms, Infrastructure, Service Desk etc.) * Experience with dealing with customers and their complaints. Working flexibly to ensure deadlines are met. * Experience in IT, Incident and Problem Management essential. DESIRABLE SKILLS/QUALIFICATIONS: * A Degree in a relevant subject area In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Dec 14, 2022
Full time
DV Cleared Problem/Incident Manager Hybrid working - 3 in 4 weeks onsite the other week they can work from home Main responsibilities: Within this role you will act as the expert on the best practice of Incident & Problem Management in the company's Operation bridge for processes throughout the support environment. The role requires you to take responsibility for any high visibility and high impact issues that occur within IT and then assist in providing an excellent support solution throughout the organisation at all levels. Taking ownership for Matrix-managing and being able to maintain a strong influence within the IT function to drive the team forward and support delivery of the outlined objectives. You will work as a team of 4 taking an approach that effectively responds to incidents and requires you to be proactive in following up and resolving major incidents by conducting Incident Reviews, initiating the appropriate Problem Management investigations to identify and address Root Cause, reducing reoccurring incidents as well as effectively reporting on those areas. DETAILED JOB DESCRIPTION: Key Accountabilities: * Accountable for providing proactive monitoring and management of systems via the usage of suitable tooling. * Management and ownership of all Incident and Problem Management processes including a 'P1' Major Incident process. * Champions Function. Market the services and benefits of the IT Services Bridge; maintain positive public relations profiles with IT and Customers. * Ensuring that the Operations Bridge is universally accepted as a 'Centre of Excellence' within IT. * Ensure OPS Bridge is seen as the 'Single View of the Truth' of Delivered Service. * Production and management of all IT Problem Records, ensure agreed dates and timescales are met and any issues escalated. * Trend Analysis; ensure that full investigation of issues occurring weekly/monthly with Root Cause and Plans to prevent re-occurrence. * Ensure Service Delivery information is available and up to date. (Portal, Pager updates, briefing etc). * Conduct 'IT Customer Surveys' providing feedback to the IT Management and business. * Where necessary, Matrix manage specific teams in the delivery of service via the Operations Bridge function. * Support Service Management in the delivery of services. * Develops the capabilities of the service to meet the demands of changing business requirements. * Minimise Business customer downtime through pro-active management of Incidents and Problems. * Provide the Senior IT management team with up-to-date information with regards to Service performance * Deliver Ops Bridge Management of Business-Critical SLA's through proactive Management/Monitoring of Services * Manage communications with customers, owning escalated issues through to resolution on P1/P2 Incidents * Continually improve delivered services and process to ensure Customer Service Levels are met. The candidate must be prepared to work on a nuclear licensed site & to undergo DV clearance The site benefits from a restaurant, coffee shop, parking and good public transport links. As an employee you'll have access to a large library of courses and accreditations to help further your skills and development. Benefits include workplace pension scheme, various flexible benefits including life insurance, health cashback plan, holiday insurance, HP employee purchase store, private medical cover (medical cover comes in to effect after 6 months service) ESSENTIALS SKILLS/QUALIFICATIONS: * Qualification in ITIL Disciplines and ideally "Service Operation" Related * Qualification in specific Technical field. * Experience in IT Service Management, preferably in a Customer relationship position. * Experience in a specific IT discipline (Telecoms, Infrastructure, Service Desk etc.) * Experience with dealing with customers and their complaints. Working flexibly to ensure deadlines are met. * Experience in IT, Incident and Problem Management essential. DESIRABLE SKILLS/QUALIFICATIONS: * A Degree in a relevant subject area In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
fantastic Not for Profit Organisation based in Pontypool Fully Agile working About Our Client Cyfannol's Vision is that everyone is empowered to flourish in a life free from Violence, Domestic Abuse and Sexual Violence. Our Mission is to deliver across Gwent, a range of person-led and trauma-informed services to any person, particularly women or children, who has experienced any form of Violence Against Women Domestic Abuse and Sexual Violence, regardless of their needs and the multiple disadvantages they face. The Charity has a range of contracts with local authorities, Welsh Government and the wider Public Sector and has grown from £400,000 income charity a decade ago to a £4.2m income charity in 2022. The Charity has some exciting plans for growth and continues to tender for large grants and contracts Job Description Leading the finance and facilities function and team, the Finance Director will play a key role in the development of the Charities' overall strategic direction and long-term financial viability. As a member of the Senior Leadership Team, you will work collaboratively with the CEO and other Senior Leaders in the design, development and achievement of our Vision, Mission, and Ambition and our Strategic and Operational Objectives. Key responsiobilities; As a member of the Senior Leadership Team, work collaboratively towards the design, development and achievement of our Vision, Mission and Ambition and our Strategic and Operational Objectives. Work collaboratively to create a safe, supportive and explorative space within your team and the wider charity. Lead your team by demonstrating and role modelling Cyfannol WA's beliefs, values and culture. Manage your team in an inclusive, engaging and empowering way (inclusive of recruitment, induction, supervision, training, development) Lead the operations of the finance team, ensuring the development and maintenance of appropriate accounting systems, controls and records, ensuring compliance with statutory and related accounting and tax regulations requirements. Lead the charity's financial decision making and advise on financial consequences of proposed courses of action. Oversee the financial governance, policy and procedural framework for effective financial management, protecting the integrity of the business through systematic application of financial controls. Oversee the Charities' relationships with bankers, investment managers, pension advisers, HMRC, insurance brokers and external auditors. Oversee the financial planning and budgetary process Oversee the provision of key financial performance reports and management information to all relevant stakeholders including the Board of Trustees, CEO, SLT, managers, other budget holders and external funders. This includes financial accounting, management accounting, forecasting, budgeting, any tax implications of proposals, periodic reporting to external funders and ad hoc reporting. Oversee preparation of the Accounts, Trial balance and Year end accounts, annual reports and returns to the Charities Commission and Companies House Oversee the production and management of accruals, prepayments, and journals. Collaborate with the Director of Income and Development to establish overhead recovery models, pricing schedules and support the creation of budgets for grant application and tenders ensuring that all projects and business developments are supported by financially robust business cases. Oversee the review and setting of rents and service charges annually. Oversee how your team develop and maintain supportive approaches to working with the wider management team and budget holders, who may require additional support to interpret and digest financial data. Oversee the team's collaborative work with other internal teams such as HR & payroll, central services administration, and fundraising. Collaborate with the CEO and SLT in the management of the strategic risk register. Collaborate with the CEO and SLT, to ensure the continual development of internal systems, processes, and communication. Oversee the facilities and asset management function, creating a safe, compliant, and quality environment across our offices and accommodation projects Oversee any property purchases and leases and ensure assets are maintained through planned and reactive maintenance and repair. Oversee procurement of systems, products and services, supporting negotiations to ensure that savings and value for money are obtained (such as IT & telecoms, security, utilities, software, office rentals and equipment leases). The Successful Applicant The ideal candidate will; Be a fully qualified accountant through ACA, ACCA, CIMA or CIPFA Ideally have a background in the charity sector, NFP sector or Public Sector, however other sectors will be considered. You will be a values driven individual and embody the values of the charity You will have excellent financial management skills You will have excellent interpersonal skills and be able to mentor non finance budget holders across the charity You will have good people management skills You will have good systems skills including excel - Sage 50 would be beneficial What's on Offer A starting salary negotiable around £46,000 Per Annam Fully agile working based on 37.5 hours per week 27 days annual leave + Bank holidays
Dec 08, 2022
Full time
fantastic Not for Profit Organisation based in Pontypool Fully Agile working About Our Client Cyfannol's Vision is that everyone is empowered to flourish in a life free from Violence, Domestic Abuse and Sexual Violence. Our Mission is to deliver across Gwent, a range of person-led and trauma-informed services to any person, particularly women or children, who has experienced any form of Violence Against Women Domestic Abuse and Sexual Violence, regardless of their needs and the multiple disadvantages they face. The Charity has a range of contracts with local authorities, Welsh Government and the wider Public Sector and has grown from £400,000 income charity a decade ago to a £4.2m income charity in 2022. The Charity has some exciting plans for growth and continues to tender for large grants and contracts Job Description Leading the finance and facilities function and team, the Finance Director will play a key role in the development of the Charities' overall strategic direction and long-term financial viability. As a member of the Senior Leadership Team, you will work collaboratively with the CEO and other Senior Leaders in the design, development and achievement of our Vision, Mission, and Ambition and our Strategic and Operational Objectives. Key responsiobilities; As a member of the Senior Leadership Team, work collaboratively towards the design, development and achievement of our Vision, Mission and Ambition and our Strategic and Operational Objectives. Work collaboratively to create a safe, supportive and explorative space within your team and the wider charity. Lead your team by demonstrating and role modelling Cyfannol WA's beliefs, values and culture. Manage your team in an inclusive, engaging and empowering way (inclusive of recruitment, induction, supervision, training, development) Lead the operations of the finance team, ensuring the development and maintenance of appropriate accounting systems, controls and records, ensuring compliance with statutory and related accounting and tax regulations requirements. Lead the charity's financial decision making and advise on financial consequences of proposed courses of action. Oversee the financial governance, policy and procedural framework for effective financial management, protecting the integrity of the business through systematic application of financial controls. Oversee the Charities' relationships with bankers, investment managers, pension advisers, HMRC, insurance brokers and external auditors. Oversee the financial planning and budgetary process Oversee the provision of key financial performance reports and management information to all relevant stakeholders including the Board of Trustees, CEO, SLT, managers, other budget holders and external funders. This includes financial accounting, management accounting, forecasting, budgeting, any tax implications of proposals, periodic reporting to external funders and ad hoc reporting. Oversee preparation of the Accounts, Trial balance and Year end accounts, annual reports and returns to the Charities Commission and Companies House Oversee the production and management of accruals, prepayments, and journals. Collaborate with the Director of Income and Development to establish overhead recovery models, pricing schedules and support the creation of budgets for grant application and tenders ensuring that all projects and business developments are supported by financially robust business cases. Oversee the review and setting of rents and service charges annually. Oversee how your team develop and maintain supportive approaches to working with the wider management team and budget holders, who may require additional support to interpret and digest financial data. Oversee the team's collaborative work with other internal teams such as HR & payroll, central services administration, and fundraising. Collaborate with the CEO and SLT in the management of the strategic risk register. Collaborate with the CEO and SLT, to ensure the continual development of internal systems, processes, and communication. Oversee the facilities and asset management function, creating a safe, compliant, and quality environment across our offices and accommodation projects Oversee any property purchases and leases and ensure assets are maintained through planned and reactive maintenance and repair. Oversee procurement of systems, products and services, supporting negotiations to ensure that savings and value for money are obtained (such as IT & telecoms, security, utilities, software, office rentals and equipment leases). The Successful Applicant The ideal candidate will; Be a fully qualified accountant through ACA, ACCA, CIMA or CIPFA Ideally have a background in the charity sector, NFP sector or Public Sector, however other sectors will be considered. You will be a values driven individual and embody the values of the charity You will have excellent financial management skills You will have excellent interpersonal skills and be able to mentor non finance budget holders across the charity You will have good people management skills You will have good systems skills including excel - Sage 50 would be beneficial What's on Offer A starting salary negotiable around £46,000 Per Annam Fully agile working based on 37.5 hours per week 27 days annual leave + Bank holidays
Scheduling Coordinator - £22,000 - £26,000 - Pension / Healthcare - Warrington - My client is also one of the leading Telecoms Contractors operating in the UK. They are working with the likes of Virgin Media / Openreach and CityFibre to expand their fibre networks. They are looking to hire a Scheduling coordinator to work out of the Warrington office. You will be responsible for the planning and scheduling of the works for the region. This will mean liaising with various directly employed and indeed subcontracted labour. Duties to include but not limited to; Organisation and management of weekly programme meetings with supervisors Ensure weekly planned value is recorded, monitored and reported to the Operations Manager. Highlight any shortfalls within the Programme and detail these to the Operations Manager. Participate in team meetings, training and activities. Ensure teams are programmed effectively to satisfy location, skill set and work type. Liaise with supervisors to ensure all projects have the appropriate paperwork in place to enable them to proceed. Interpret instructions and implement actions according to scheduling procedures set out for the contract. Liaise with the NRSWA team to ensure the appropriate notices have been requested in line with the project durations. Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in scheduling procedures The Ideal Person - The ideal candidate should be a great communicator and comfortable liaising with a diverse selection of colleagues from engineers out in the field to senior management at head office. Key Experience - 3 years scheduling experience Fully conversant with Microsoft Office packages Excellent knowledge of planning software Excellent organisation skills The ability to work well under pressure Excellent communication skills Be IT literate with good presentation skills Required Qualifications Job Type: Full-time Salary: £00 year Experience: Ideally 2-3 years Experience Required Working knowledge of e-track and the utilities sector is desirable but not essential. Please call Argon Engineering on: (phone number removed)
Dec 01, 2022
Full time
Scheduling Coordinator - £22,000 - £26,000 - Pension / Healthcare - Warrington - My client is also one of the leading Telecoms Contractors operating in the UK. They are working with the likes of Virgin Media / Openreach and CityFibre to expand their fibre networks. They are looking to hire a Scheduling coordinator to work out of the Warrington office. You will be responsible for the planning and scheduling of the works for the region. This will mean liaising with various directly employed and indeed subcontracted labour. Duties to include but not limited to; Organisation and management of weekly programme meetings with supervisors Ensure weekly planned value is recorded, monitored and reported to the Operations Manager. Highlight any shortfalls within the Programme and detail these to the Operations Manager. Participate in team meetings, training and activities. Ensure teams are programmed effectively to satisfy location, skill set and work type. Liaise with supervisors to ensure all projects have the appropriate paperwork in place to enable them to proceed. Interpret instructions and implement actions according to scheduling procedures set out for the contract. Liaise with the NRSWA team to ensure the appropriate notices have been requested in line with the project durations. Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in scheduling procedures The Ideal Person - The ideal candidate should be a great communicator and comfortable liaising with a diverse selection of colleagues from engineers out in the field to senior management at head office. Key Experience - 3 years scheduling experience Fully conversant with Microsoft Office packages Excellent knowledge of planning software Excellent organisation skills The ability to work well under pressure Excellent communication skills Be IT literate with good presentation skills Required Qualifications Job Type: Full-time Salary: £00 year Experience: Ideally 2-3 years Experience Required Working knowledge of e-track and the utilities sector is desirable but not essential. Please call Argon Engineering on: (phone number removed)
A great opportunity has arisen for a experienced Operations Manager to join a thriving telecoms business. You will be working as part of the operations team to install fibre networks across the UK including complex connections. The role is to directly manage the network installation through partners to pre-determined timelines and budgets, working closely with the Senior Operations Manager team to click apply for full job details
Nov 24, 2022
Full time
A great opportunity has arisen for a experienced Operations Manager to join a thriving telecoms business. You will be working as part of the operations team to install fibre networks across the UK including complex connections. The role is to directly manage the network installation through partners to pre-determined timelines and budgets, working closely with the Senior Operations Manager team to click apply for full job details
The risk of fraud and wider economic crime is assessed as one of the most significant risks to DCMS, for its potential adverse affect on our finances and reputation. The DCMS Group includes 47 Public Bodies operating across multiple sectors including the arts, culture and libraries, sport, museums and galleries, heritage and data, digital and telecoms. Together our Public Bodies have a combined budget in excess of 3bn in 20/21 and all of them face a broad range of fraud risks. The GRAFT team within the Finance and Commercial Directorate is looking to recruit a Band A to lead on the delivery of Counter Fraud support for policy and delivery teams across both the Department and it s Public Bodies. The successful candidate will be an experienced counter fraud leader, a self starter with excellent stakeholder management skills, confidence in giving constructive challenge where necessary and the ability to see the big picture as well as analyse complex information. Responsibilities You will be responsible for overseeing work to develop our understanding of the breadth and depth of the DCMS Group s fraud risks, coordinate work across the Group to prevent fraud, building counter fraud capability and put in place effective governance and oversight of counter fraud work to helps drive a step change in the detection and prevention of fraud across the DCMS Group. This is an exciting opportunity for the right candidate to make a significant impact on DCMS s approach to managing fraud risks across its diverse areas of responsibility. Essential requirements: Experience in a counter fraud delivery role, with practical experience of tackling fraud from a strategic or operational perspective. Ability to work with senior leaders and others to support the delivery of a programme of work to tight deadlines. An excellent communicator, able to explain complex ideas both verbally and written at all levels. Ability to identify the needs of diverse stakeholders and provide solutions to meet their needs. Experience working with stakeholders to support the delivery of effective change through being solution not problem focussed. Desirable skills: Experience of working with public bodies Understanding of the effective management of risk. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing Working Together Managing a Quality Service Benefits DCMS values its staff and offers a wide range of benefits to everyone who works here. We re committed to developing talent, and supporting colleagues to have great careers in our department. To support with that, some of the benefits we offer include: Flexible working arrangements and hybrid working - DCMS staff work on a flexible basis with time spent in offices, and time spent working from home. 26.5 days annual leave on entry, increasing to 31.5 days after 5 years service. A Civil Service pension with an average employer contribution of 27% 3 days of paid volunteering leave. Up to 9 months maternity leave on full pay + generous paternity and adoption leave. Staff reward and recognition bonuses that operate throughout the year. Occupational sick pay. Active and engaged staff networks to join including the LGBT+, Ethnic Minorities, Mental Health and Wellbeing and Women s Networks. Exceptional learning and development opportunities that you can explore alongside your day to day work. Season ticket loan, cycle to work scheme and much more! Things you need to know Security Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience. How to apply To apply for this post, please send us the following documents no later than time on date via the CS Jobs portal: A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years. A Statement of Suitability (max 750 words) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role in reference to the essential requirements highlighted. You may also choose to reference the desirable skills listed. For the shortlist, we will assess your experience and select applicants demonstrating the best fit for the role by considering the evidence provided in your application. Should you encounter any issues with your online application please get in touch with: Interview The interview process will assess behaviours, strengths, experience and potentially include a presentation. The behaviours to be tested at interview are: • Changing and Improving • Communicating and Influencing • Working Together • Managing a Quality Service You will not be made aware of the strengths being assessed prior to your interview. As part of your interview, you may be asked to deliver a short oral presentation. Full details of this, including the topic, and whether or not you will need to use visual aids, will be sent to you prior to your interview Feedback Please note you will only receive feedback if you reach the interview stage. Following interview, all candidates will receive a scorealong with some short written feedback on your performance at interview. Further Information DCMS has a London and a National pay scale. For more information on this, including the circumstances in which each pay scale will apply, please see the Information for Applicants document . If you choose to join on a loan basis, prior agreement to be released on loan must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return. A reserve list may be held for a period of 6 months from which further appointments can be made. Any move to DCMS from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service / Access NI on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Access NI confidential checking service telephone: the Access NI Helpline on and ask to speak to the operations manager in confidence, or email New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Interviews In most cases interviews will take place remotely via Google Meet video call. However please refer to the Candidate Information Pack to confirm the interview approach. Location This role can be based in Manchester, Darlington or Belfast .The hub locations are displayed on the job advert. Not all hub locations have confirmed office space yet - successful applicants will be expected to work remotely until this becomes available. Reasonable Adjustment We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process. In order to request an adjustment, please: Complete the Assistance required section on the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or a verbal test rather than a written one. Alternatively, contact the Government Recruitment Service via dcmsrecruitment..... click apply for full job details
Sep 16, 2022
Full time
The risk of fraud and wider economic crime is assessed as one of the most significant risks to DCMS, for its potential adverse affect on our finances and reputation. The DCMS Group includes 47 Public Bodies operating across multiple sectors including the arts, culture and libraries, sport, museums and galleries, heritage and data, digital and telecoms. Together our Public Bodies have a combined budget in excess of 3bn in 20/21 and all of them face a broad range of fraud risks. The GRAFT team within the Finance and Commercial Directorate is looking to recruit a Band A to lead on the delivery of Counter Fraud support for policy and delivery teams across both the Department and it s Public Bodies. The successful candidate will be an experienced counter fraud leader, a self starter with excellent stakeholder management skills, confidence in giving constructive challenge where necessary and the ability to see the big picture as well as analyse complex information. Responsibilities You will be responsible for overseeing work to develop our understanding of the breadth and depth of the DCMS Group s fraud risks, coordinate work across the Group to prevent fraud, building counter fraud capability and put in place effective governance and oversight of counter fraud work to helps drive a step change in the detection and prevention of fraud across the DCMS Group. This is an exciting opportunity for the right candidate to make a significant impact on DCMS s approach to managing fraud risks across its diverse areas of responsibility. Essential requirements: Experience in a counter fraud delivery role, with practical experience of tackling fraud from a strategic or operational perspective. Ability to work with senior leaders and others to support the delivery of a programme of work to tight deadlines. An excellent communicator, able to explain complex ideas both verbally and written at all levels. Ability to identify the needs of diverse stakeholders and provide solutions to meet their needs. Experience working with stakeholders to support the delivery of effective change through being solution not problem focussed. Desirable skills: Experience of working with public bodies Understanding of the effective management of risk. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing Working Together Managing a Quality Service Benefits DCMS values its staff and offers a wide range of benefits to everyone who works here. We re committed to developing talent, and supporting colleagues to have great careers in our department. To support with that, some of the benefits we offer include: Flexible working arrangements and hybrid working - DCMS staff work on a flexible basis with time spent in offices, and time spent working from home. 26.5 days annual leave on entry, increasing to 31.5 days after 5 years service. A Civil Service pension with an average employer contribution of 27% 3 days of paid volunteering leave. Up to 9 months maternity leave on full pay + generous paternity and adoption leave. Staff reward and recognition bonuses that operate throughout the year. Occupational sick pay. Active and engaged staff networks to join including the LGBT+, Ethnic Minorities, Mental Health and Wellbeing and Women s Networks. Exceptional learning and development opportunities that you can explore alongside your day to day work. Season ticket loan, cycle to work scheme and much more! Things you need to know Security Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience. How to apply To apply for this post, please send us the following documents no later than time on date via the CS Jobs portal: A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years. A Statement of Suitability (max 750 words) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role in reference to the essential requirements highlighted. You may also choose to reference the desirable skills listed. For the shortlist, we will assess your experience and select applicants demonstrating the best fit for the role by considering the evidence provided in your application. Should you encounter any issues with your online application please get in touch with: Interview The interview process will assess behaviours, strengths, experience and potentially include a presentation. The behaviours to be tested at interview are: • Changing and Improving • Communicating and Influencing • Working Together • Managing a Quality Service You will not be made aware of the strengths being assessed prior to your interview. As part of your interview, you may be asked to deliver a short oral presentation. Full details of this, including the topic, and whether or not you will need to use visual aids, will be sent to you prior to your interview Feedback Please note you will only receive feedback if you reach the interview stage. Following interview, all candidates will receive a scorealong with some short written feedback on your performance at interview. Further Information DCMS has a London and a National pay scale. For more information on this, including the circumstances in which each pay scale will apply, please see the Information for Applicants document . If you choose to join on a loan basis, prior agreement to be released on loan must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return. A reserve list may be held for a period of 6 months from which further appointments can be made. Any move to DCMS from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service / Access NI on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Access NI confidential checking service telephone: the Access NI Helpline on and ask to speak to the operations manager in confidence, or email New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Interviews In most cases interviews will take place remotely via Google Meet video call. However please refer to the Candidate Information Pack to confirm the interview approach. Location This role can be based in Manchester, Darlington or Belfast .The hub locations are displayed on the job advert. Not all hub locations have confirmed office space yet - successful applicants will be expected to work remotely until this becomes available. Reasonable Adjustment We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process. In order to request an adjustment, please: Complete the Assistance required section on the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or a verbal test rather than a written one. Alternatively, contact the Government Recruitment Service via dcmsrecruitment..... click apply for full job details
A career in our Experience Technology practice, within Experience Consulting services, will provide you with a unique opportunity to help our clients change customer behaviours through the experience journey starting with a strategy, then through design, and eventually implementation. You'll focus on bringing interactive tools in the form of mobile apps, websites, or other digital platforms to ensure our clients fully integrate customer and user experiences into their organisation.We help our clients enhance their customer strategies by providing innovative technology solutions that address gaps in the consumer experience. You'll work alongside the other PwC experience teams to develop technology that fosters positive customer experiences and enhances our clients approach to market. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional, our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Take action to ensure everyone has a voice, inviting opinion from all. Establish the root causes of issues and tackle them, rather than just the symptoms. Initiate open and honest coaching conversations at all levels. Move easily between big picture thinking and managing relevant detail. Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises, they are required. Develop specialised expertise in one or more areas. Advise stakeholders on relevant technical issues for their business area. Navigate the complexities of global teams and engagements. Build trust with teams and stakeholders through open and honest conversation. Uphold the firm's code of ethics and business conduct. Demonstrates thorough abilities and/or a proven record of success as a Functional Subject Matter Specialist skilled in using agile delivery methodologies like Kanban, Scrum, and Scaled Agile Framework (SAFe). Demonstrates thorough knowledge and/or a proven record of success in various phases of project life cycle from inception to implementation including ability to groom backlog, finalize sprint work allocation and able to review and report the status. Demonstrates thorough knowledge and/or a proven record of success in insurance company or agency / broker environments with relevant time and accountability in a functional role - i.e. agent, underwriter, customer accounting specialist, adjuster; or equivalent knowledge of insurance company operations. Demonstrates thorough abilities and/or a proven record of success in the business of property and casualty insurance marketplace, personal, commercial, and specialty product offerings, direct and agency distribution channels, the insurance contract, product model details, policy administration processes, policyholder billing processes, claim management processes, advisory (ISO/NCCI/AAIS) agencies, regulatory and compliance agencies and related business functions. Demonstrates thorough abilities and/or a proven record of success in insurance business applications such as: Policy administration Claim management Customer billing Agency / customer portals Reinsurance Enterprise data warehouse Document management systems (production, imaging, storage) - as a functional user or as a business system analyst Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member, identifying and addressing client needs by: Writing and designing process maps Preparing business requirements, documenting 'As Is' and 'To Be' processes and delivering process flows Assisting in the development and / or implementation of Target Operating Models Coordinating project input Defining reporting structures to management Demonstrating ability to formally documenting functions Writing process documentation Demonstrating experience of making prompt and practical business decisions Certification(s) Preferred: Guidewire Certification (essential) Insurance certifications: Associate in Risk Management (ARM), Associate in Claims (AIC), Associate in Underwriting (AU), Associate in Reinsurance (ARe), Associate in Insurance (AINS) Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here: The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Find out more about our firmwide Employee Value Proposition: Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
Dec 08, 2021
Full time
A career in our Experience Technology practice, within Experience Consulting services, will provide you with a unique opportunity to help our clients change customer behaviours through the experience journey starting with a strategy, then through design, and eventually implementation. You'll focus on bringing interactive tools in the form of mobile apps, websites, or other digital platforms to ensure our clients fully integrate customer and user experiences into their organisation.We help our clients enhance their customer strategies by providing innovative technology solutions that address gaps in the consumer experience. You'll work alongside the other PwC experience teams to develop technology that fosters positive customer experiences and enhances our clients approach to market. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional, our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Take action to ensure everyone has a voice, inviting opinion from all. Establish the root causes of issues and tackle them, rather than just the symptoms. Initiate open and honest coaching conversations at all levels. Move easily between big picture thinking and managing relevant detail. Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises, they are required. Develop specialised expertise in one or more areas. Advise stakeholders on relevant technical issues for their business area. Navigate the complexities of global teams and engagements. Build trust with teams and stakeholders through open and honest conversation. Uphold the firm's code of ethics and business conduct. Demonstrates thorough abilities and/or a proven record of success as a Functional Subject Matter Specialist skilled in using agile delivery methodologies like Kanban, Scrum, and Scaled Agile Framework (SAFe). Demonstrates thorough knowledge and/or a proven record of success in various phases of project life cycle from inception to implementation including ability to groom backlog, finalize sprint work allocation and able to review and report the status. Demonstrates thorough knowledge and/or a proven record of success in insurance company or agency / broker environments with relevant time and accountability in a functional role - i.e. agent, underwriter, customer accounting specialist, adjuster; or equivalent knowledge of insurance company operations. Demonstrates thorough abilities and/or a proven record of success in the business of property and casualty insurance marketplace, personal, commercial, and specialty product offerings, direct and agency distribution channels, the insurance contract, product model details, policy administration processes, policyholder billing processes, claim management processes, advisory (ISO/NCCI/AAIS) agencies, regulatory and compliance agencies and related business functions. Demonstrates thorough abilities and/or a proven record of success in insurance business applications such as: Policy administration Claim management Customer billing Agency / customer portals Reinsurance Enterprise data warehouse Document management systems (production, imaging, storage) - as a functional user or as a business system analyst Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member, identifying and addressing client needs by: Writing and designing process maps Preparing business requirements, documenting 'As Is' and 'To Be' processes and delivering process flows Assisting in the development and / or implementation of Target Operating Models Coordinating project input Defining reporting structures to management Demonstrating ability to formally documenting functions Writing process documentation Demonstrating experience of making prompt and practical business decisions Certification(s) Preferred: Guidewire Certification (essential) Insurance certifications: Associate in Risk Management (ARM), Associate in Claims (AIC), Associate in Underwriting (AU), Associate in Reinsurance (ARe), Associate in Insurance (AINS) Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here: The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Find out more about our firmwide Employee Value Proposition: Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
Senior Account Manager Country/Region: GB City: Corsham Senior Account Manager SF40136 Remote working with travel to Corsham 3 days per week Up to £60,000 + 15% Bonus Permanent Babcock have been awarded a 9 year, £110 million contract named DSRS (Defence Strategic Radio Service) which uses the Earth's ionosphere, part of the upper atmosphere, to allow radio signals to be sent and received across thousands of kilometers. This allows communications to be rapidly delivered across a variety of domains to service personnel, regardless of whether they are on land, in the air or at sea. Due to this win we are now looking to recruit a Senior Account Manager to collaborate with the MoD, understanding their requirements and working with our SME's to create effective solutions to their needs. You'll develop our relationship with the customer, managing the processes and activities necessary to embed a collaborative approach to the delivery of DSRS between Babcock and the Authority. As the Senior Account Manager you'll be responsible for creating and maintaining the stakeholder engagement plan, liaising with key team members as required to ensure all requirements of the project are taken into account. Although this is working within the defence industry we welcome applications from all technical account management backgrounds including but not limited to Oil & Gas, Manufacturing, Nuclear, Telecoms, Software and Construction. What will you be doing? • The effective management of planned DSRS system and service changes. • Managing the processes and activities necessary to embed a collaborative approach to the delivery of DSRS between Babcock and the Authority • Working with the DSRS Operations Team to deploy new systems and services into operation. • Implementing a rigorous framework for evaluating system/service capabilities and risk profiles before release and deployment. • Facilitating and ensuring timely, open and honest dialogue across all stakeholders. The experience you'll bring You'll be someone for whom collaboration and working in partnership comes naturally. You'll navigate change easily and solve complex problems with simple and elegant solutions. • Extensive relationship management experience including exposure to senior stakeholders. • Knowledge of and compliance with the Health and Safety policy and regulations consistent with level of responsibility. • Ideally have experience working within a technical industry. What a role with Babcock offers? • Enhanced employment terms and conditions • Money purchase pension scheme • Life assurance • Share ownership scheme • Occupational health services • Flexible working hours (only non-industrials) • Career opportunities, advice and guidance from our Learning & Development teams • Additional benefits may also apply for Management posts About Babcock Mission Systems Mission Systems forms a critical, and growing part of Babcock's Marine organisation. As a trusted provider for global defence & security, we have a wide portfolio of best in class technical solutions that enable our customers to carry out their missions. It's a really exciting and fast paced business carrying out a diverse range of activities. Mission Systems employs over 1,200 people across the UK and overseas with the largest sites based in Bristol, Plymouth and Ashchurch. The Critical Communications Business Unit is over 200 personnel strong with in excess of 70% skilled Engineering staff. We have an ever increasing portfolio of opportunities and an ambition for success and to grow. We also embrace the multitude of internal employee networks support and foster diversity and inclusion within our Babcock team, connecting people across the business and empowering them to achieve their potential. Our Diversity and Inclusion strategy amplifies their influence. Application Guidance All applications should be made online using PC, Laptop or Mobile devices. If you experience difficulties please click here. Recruitment correspondence is normally by email so please check your email account and spam folder regularly. We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and will respond in a way that best fits your specific needs. Armed Forces Covenant We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week's special paid leave to help them meet their commitments. #LI-POST Job Segment: Telecom, Telecommunications, Engineer, Nuclear Engineering, Manager, Technology, Engineering, Management Apply now
Dec 07, 2021
Full time
Senior Account Manager Country/Region: GB City: Corsham Senior Account Manager SF40136 Remote working with travel to Corsham 3 days per week Up to £60,000 + 15% Bonus Permanent Babcock have been awarded a 9 year, £110 million contract named DSRS (Defence Strategic Radio Service) which uses the Earth's ionosphere, part of the upper atmosphere, to allow radio signals to be sent and received across thousands of kilometers. This allows communications to be rapidly delivered across a variety of domains to service personnel, regardless of whether they are on land, in the air or at sea. Due to this win we are now looking to recruit a Senior Account Manager to collaborate with the MoD, understanding their requirements and working with our SME's to create effective solutions to their needs. You'll develop our relationship with the customer, managing the processes and activities necessary to embed a collaborative approach to the delivery of DSRS between Babcock and the Authority. As the Senior Account Manager you'll be responsible for creating and maintaining the stakeholder engagement plan, liaising with key team members as required to ensure all requirements of the project are taken into account. Although this is working within the defence industry we welcome applications from all technical account management backgrounds including but not limited to Oil & Gas, Manufacturing, Nuclear, Telecoms, Software and Construction. What will you be doing? • The effective management of planned DSRS system and service changes. • Managing the processes and activities necessary to embed a collaborative approach to the delivery of DSRS between Babcock and the Authority • Working with the DSRS Operations Team to deploy new systems and services into operation. • Implementing a rigorous framework for evaluating system/service capabilities and risk profiles before release and deployment. • Facilitating and ensuring timely, open and honest dialogue across all stakeholders. The experience you'll bring You'll be someone for whom collaboration and working in partnership comes naturally. You'll navigate change easily and solve complex problems with simple and elegant solutions. • Extensive relationship management experience including exposure to senior stakeholders. • Knowledge of and compliance with the Health and Safety policy and regulations consistent with level of responsibility. • Ideally have experience working within a technical industry. What a role with Babcock offers? • Enhanced employment terms and conditions • Money purchase pension scheme • Life assurance • Share ownership scheme • Occupational health services • Flexible working hours (only non-industrials) • Career opportunities, advice and guidance from our Learning & Development teams • Additional benefits may also apply for Management posts About Babcock Mission Systems Mission Systems forms a critical, and growing part of Babcock's Marine organisation. As a trusted provider for global defence & security, we have a wide portfolio of best in class technical solutions that enable our customers to carry out their missions. It's a really exciting and fast paced business carrying out a diverse range of activities. Mission Systems employs over 1,200 people across the UK and overseas with the largest sites based in Bristol, Plymouth and Ashchurch. The Critical Communications Business Unit is over 200 personnel strong with in excess of 70% skilled Engineering staff. We have an ever increasing portfolio of opportunities and an ambition for success and to grow. We also embrace the multitude of internal employee networks support and foster diversity and inclusion within our Babcock team, connecting people across the business and empowering them to achieve their potential. Our Diversity and Inclusion strategy amplifies their influence. Application Guidance All applications should be made online using PC, Laptop or Mobile devices. If you experience difficulties please click here. Recruitment correspondence is normally by email so please check your email account and spam folder regularly. We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and will respond in a way that best fits your specific needs. Armed Forces Covenant We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week's special paid leave to help them meet their commitments. #LI-POST Job Segment: Telecom, Telecommunications, Engineer, Nuclear Engineering, Manager, Technology, Engineering, Management Apply now
PwC's Consulting Practice has ambitious growth plans. We are passionate about our purpose which is to help our clients to design and deliver impactful experiences for their customers and to create value for society. Our Customer practice is at the heart of our Customer Led Transformation offering, sitting at the intersection of business strategy, experience design, and digital technology. We help our clients achieve sustainable growth by transforming and aligning their strategy, purpose and insight, their customer and employee experience, their operations, incentives and behaviours - all accelerated by the right technologies. We focus on transformation across all areas of our client's businesses that interact with the customer/client including marketing, sales & distribution, service, client and broker relationship management and underwriting and pricing. About the role This is an exciting opportunity to join us as we embark on the next phase of our growth journey. We are looking for individuals with a strong consulting background who have experience of successfully delivering Contact Centre technology (and specifically AWS Connect) to help us continue our strong growth trajectory. You will be an experienced AWS consultant able to help our clients understand, plan and implement best practices around migrating, building, managing and operating Amazon Connect within their AWS cloud environments. You will be passionate about customer experience and the role cloud based technologies such as AWS connect can play in delivering that for clients. You will utilise your AWS Connect skills to support the shaping of compelling, innovative proposals for clients, architecting and then leading delivery across the end to end project lifecycle from strategy to execution including proof-of-concept projects and the development of reusable artifacts, assets and reference architectures. We would expect domain knowledge and expertise across: Enterprise Contact Centres Setting-up and configuring AWS services in-line with best practices Workforce Management Artificial Intelligence CRM Platforms People and Operating model design Cloud Security and Compliance End to end digital transformation You will be able to demonstrate how you have helped your clients to deliver tangible results. We are recruiting at both Manager and Senior Manager level positions. Key Responsibilities Actively involved in business development activities to help identify, propose and close AWS Connect transformation opportunities. Architecting and building Contact Centre solutions, which are able to integrate smoothly into cloud and hybrid operating models Shape, own and successfully deliver client engagements Contribute to the overall development and growth of our practice through: developing the technical acumen of yourself and others creating thought leadership enhancing our delivery assets and methodologies to be repeatable and scalable Continue to develop internal relationships and your PwC brand Skills and Experience You hold as a minimum an AWS Associate Certification (ideally DevOps Associate) You have experience working in the contact centre or PBX Industry You have experience in building call flows and IVR trees You have hands on experience of delivering Amazon Connect within B2C or B2B organisations (minimum 1 implementation ideally in an enterprise environment) which which demonstrate tangible benefits: Reducing organisational costs Transforming front office capabilities to improve Customer & Employee Experience Transforming Operating models to better align to customers and improve ways of working Increase Customer loyalty and spend, whilst also reducing cost to serve Enhancing Digital capabilities by leveraging next generation technologies Improve the visibility and knowledge about customers through advanced analytics Help organisations capture and process customer feedback and improve end to end customer experience You will have experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations. You will have experience of building sustainable senior client relationships and be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional. You will have a track record of building and developing high performing teams. With experience of delivering across multiple workstreams (depending on grade). Who we're looking for A people centric mindset, with a passion for designing and delivering compelling experiences for customers and employees Strong cloud telephony technical experience Strong core consulting skill-set Evidence of delivering demonstrable benefits to clients Prepared to deliver client excellence as well as shape and contribute to the growth of our practice Willingness to develop others both on and outside of client engagements Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
Dec 07, 2021
Full time
PwC's Consulting Practice has ambitious growth plans. We are passionate about our purpose which is to help our clients to design and deliver impactful experiences for their customers and to create value for society. Our Customer practice is at the heart of our Customer Led Transformation offering, sitting at the intersection of business strategy, experience design, and digital technology. We help our clients achieve sustainable growth by transforming and aligning their strategy, purpose and insight, their customer and employee experience, their operations, incentives and behaviours - all accelerated by the right technologies. We focus on transformation across all areas of our client's businesses that interact with the customer/client including marketing, sales & distribution, service, client and broker relationship management and underwriting and pricing. About the role This is an exciting opportunity to join us as we embark on the next phase of our growth journey. We are looking for individuals with a strong consulting background who have experience of successfully delivering Contact Centre technology (and specifically AWS Connect) to help us continue our strong growth trajectory. You will be an experienced AWS consultant able to help our clients understand, plan and implement best practices around migrating, building, managing and operating Amazon Connect within their AWS cloud environments. You will be passionate about customer experience and the role cloud based technologies such as AWS connect can play in delivering that for clients. You will utilise your AWS Connect skills to support the shaping of compelling, innovative proposals for clients, architecting and then leading delivery across the end to end project lifecycle from strategy to execution including proof-of-concept projects and the development of reusable artifacts, assets and reference architectures. We would expect domain knowledge and expertise across: Enterprise Contact Centres Setting-up and configuring AWS services in-line with best practices Workforce Management Artificial Intelligence CRM Platforms People and Operating model design Cloud Security and Compliance End to end digital transformation You will be able to demonstrate how you have helped your clients to deliver tangible results. We are recruiting at both Manager and Senior Manager level positions. Key Responsibilities Actively involved in business development activities to help identify, propose and close AWS Connect transformation opportunities. Architecting and building Contact Centre solutions, which are able to integrate smoothly into cloud and hybrid operating models Shape, own and successfully deliver client engagements Contribute to the overall development and growth of our practice through: developing the technical acumen of yourself and others creating thought leadership enhancing our delivery assets and methodologies to be repeatable and scalable Continue to develop internal relationships and your PwC brand Skills and Experience You hold as a minimum an AWS Associate Certification (ideally DevOps Associate) You have experience working in the contact centre or PBX Industry You have experience in building call flows and IVR trees You have hands on experience of delivering Amazon Connect within B2C or B2B organisations (minimum 1 implementation ideally in an enterprise environment) which which demonstrate tangible benefits: Reducing organisational costs Transforming front office capabilities to improve Customer & Employee Experience Transforming Operating models to better align to customers and improve ways of working Increase Customer loyalty and spend, whilst also reducing cost to serve Enhancing Digital capabilities by leveraging next generation technologies Improve the visibility and knowledge about customers through advanced analytics Help organisations capture and process customer feedback and improve end to end customer experience You will have experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations. You will have experience of building sustainable senior client relationships and be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional. You will have a track record of building and developing high performing teams. With experience of delivering across multiple workstreams (depending on grade). Who we're looking for A people centric mindset, with a passion for designing and delivering compelling experiences for customers and employees Strong cloud telephony technical experience Strong core consulting skill-set Evidence of delivering demonstrable benefits to clients Prepared to deliver client excellence as well as shape and contribute to the growth of our practice Willingness to develop others both on and outside of client engagements Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
About PwC PwC is the leading global professional services firm and acclaimed as one of the world's leading employers and provider of technology transformational services. We offer diverse and rewarding experiences for our people: through the variety of clients we engage with and innovative projects we deliver; the calibre of our teams; and the exceptional training and career development opportunities we provide. PwC is working with a broad spectrum of clients who are increasingly responding to the challenges and opportunities of operating in the digital age, underpinned by a Cloud-first agenda. PwC provides independent advice and extensive capability to help our clients deal with the impact of digital disruption on traditional ways of doing business. We help our clients with assessment and identification of transformational opportunities, road mapping, design, and execution, supported by our Strategy, Operations and Technology teams alongside the appropriate delivery partner ecosystems. About Technology consulting A career in our Technology Consulting practice, within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world's largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage. As a member of the team, you'll work with clients to define their vision and plan how to get there. We deliver the technological solutions organisations need to compete and grow and build a lasting legacy of improvement and performance, partnering with best in class technologies and solution sets. In joining, you'll help our clients understand and evolve the way they align Information Technology with their business strategy, create integrated end to end solutions, and use enterprise applications to solve complex business problems. About the team: In the Technology Strategy & Advisory team, we help our customers turn enterprise-wide operation practices into competitive advantage through the introduction of emerging and disruptive technologies. We develop a clear picture of how technology can drive value in synch with their strategic priorities. We help them build an end-to-end technology adoption journey and define the underlying IT operating model as well the delivery framework to realise the expected benefits and in doing so establish a solid foundation for future growth. We expect you to: Produce a technology capability assessment and consolidate opportunities to drive efficiencies and identify areas requiring investment Develop digital strategies to support the transition into a technology enabled business growth. This include digital capabilities, digital tools, innovating digital products/services and digitising processes Elaborate a business case for business led, technology enabled transformative investments Conduct cost and IT benchmarking and support customers identify potential technology vendors Contribute to bids and sales, developing our community of practice as well as creating assets and offerings. You will bring: Proven experience in Capability Architecture Planning, Capability Driven Tech. Roadmaps/Blueprints, Enterprise/Functional Strategic Planning, High Level Target Operating Model, Business Case/Financial Modeling, Value Realization, Tech Solution Evaluation and Selection Demonstrable technical credentials in IT/Business architecture (eg: TOGAF),, Cloud transformation (eg: AWS, Azure),IT back-office solutions (SAP, Oracle, SalesForce) Proven experience in the delivery of cross-industry large scale / complex transformation and understanding of the interaction of both business and IT elements Demonstrable experience in gaining buy-in and influencing C-suite level stakeholders and developing business opportunities Ability to lead, motivate and mentor a team of highly motivated, top performing and technically enthusiast individuals Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here: The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Find out more about our firmwide Employee Value Proposition: Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
Dec 05, 2021
Full time
About PwC PwC is the leading global professional services firm and acclaimed as one of the world's leading employers and provider of technology transformational services. We offer diverse and rewarding experiences for our people: through the variety of clients we engage with and innovative projects we deliver; the calibre of our teams; and the exceptional training and career development opportunities we provide. PwC is working with a broad spectrum of clients who are increasingly responding to the challenges and opportunities of operating in the digital age, underpinned by a Cloud-first agenda. PwC provides independent advice and extensive capability to help our clients deal with the impact of digital disruption on traditional ways of doing business. We help our clients with assessment and identification of transformational opportunities, road mapping, design, and execution, supported by our Strategy, Operations and Technology teams alongside the appropriate delivery partner ecosystems. About Technology consulting A career in our Technology Consulting practice, within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world's largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage. As a member of the team, you'll work with clients to define their vision and plan how to get there. We deliver the technological solutions organisations need to compete and grow and build a lasting legacy of improvement and performance, partnering with best in class technologies and solution sets. In joining, you'll help our clients understand and evolve the way they align Information Technology with their business strategy, create integrated end to end solutions, and use enterprise applications to solve complex business problems. About the team: In the Technology Strategy & Advisory team, we help our customers turn enterprise-wide operation practices into competitive advantage through the introduction of emerging and disruptive technologies. We develop a clear picture of how technology can drive value in synch with their strategic priorities. We help them build an end-to-end technology adoption journey and define the underlying IT operating model as well the delivery framework to realise the expected benefits and in doing so establish a solid foundation for future growth. We expect you to: Produce a technology capability assessment and consolidate opportunities to drive efficiencies and identify areas requiring investment Develop digital strategies to support the transition into a technology enabled business growth. This include digital capabilities, digital tools, innovating digital products/services and digitising processes Elaborate a business case for business led, technology enabled transformative investments Conduct cost and IT benchmarking and support customers identify potential technology vendors Contribute to bids and sales, developing our community of practice as well as creating assets and offerings. You will bring: Proven experience in Capability Architecture Planning, Capability Driven Tech. Roadmaps/Blueprints, Enterprise/Functional Strategic Planning, High Level Target Operating Model, Business Case/Financial Modeling, Value Realization, Tech Solution Evaluation and Selection Demonstrable technical credentials in IT/Business architecture (eg: TOGAF),, Cloud transformation (eg: AWS, Azure),IT back-office solutions (SAP, Oracle, SalesForce) Proven experience in the delivery of cross-industry large scale / complex transformation and understanding of the interaction of both business and IT elements Demonstrable experience in gaining buy-in and influencing C-suite level stakeholders and developing business opportunities Ability to lead, motivate and mentor a team of highly motivated, top performing and technically enthusiast individuals Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here: The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Find out more about our firmwide Employee Value Proposition: Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
PwC's Consulting Practice has ambitious growth plans. We are passionate about our purpose which is to help our clients to design and deliver impactful experiences for their customers and to create value for society.Our Customer practice is at the heart of our Customer Led Transformation offering, sitting at the intersection of business strategy, experience design, and digital technology. We help our clients achieve sustainable growth by transforming and aligning their strategy, purpose and insight, their customer and employee experience, their operations, incentives and behaviours - all accelerated by the right technologies. We focus on transformation across all areas of our client's businesses that interact with the customer/client including marketing, sales & distribution, service, client and broker relationship management and underwriting and pricing. About the role This is an exciting opportunity to join us as we embark on the next phase of our growth journey. We are looking for individuals with a strong consulting background who have experience of successfully delivering Contact Centre technology (and specifically AWS Connect) to help us continue our strong growth trajectory. You will be an experienced AWS consultant able to help our clients understand, plan and implement best practices around migrating, building, managing and operating Amazon Connect within their AWS cloud environments. You will be passionate about customer experience and the role cloud based technologies such as AWS connect can play in delivering that for clients. You will utilise your AWS Connect skills to support the shaping of compelling, innovative proposals for clients, architecting and then leading delivery across the end to end project lifecycle from strategy to execution including proof-of-concept projects and the development of reusable artifacts, assets and reference architectures. We would expect domain knowledge and expertise across: Enterprise Contact Centres Setting-up and configuring AWS services in-line with best practices Workforce Management Artificial Intelligence CRM Platforms People and Operating model design Cloud Security and Compliance End to end digital transformation You will be able to demonstrate how you have helped your clients to deliver tangible results. We are recruiting at both Manager and Senior Manager level positions. Key Responsibilities Actively involved in business development activities to help identify, propose and close AWS Connect transformation opportunities. Architecting and building Contact Centre solutions, which are able to integrate smoothly into cloud and hybrid operating models Shape, own and successfully deliver client engagements Contribute to the overall development and growth of our practice through: developing the technical acumen of yourself and others creating thought leadership enhancing our delivery assets and methodologies to be repeatable and scalable Continue to develop internal relationships and your PwC brand Skills and Experience You hold as a minimum an AWS Associate Certification (ideally DevOps Associate) You have experience working in the contact centre or PBX Industry You have experience in building call flows and IVR trees You have hands on experience of delivering Amazon Connect within B2C or B2B organisations (minimum 1 implementation ideally in an enterprise environment) which which demonstrate tangible benefits: Reducing organisational costs Transforming front office capabilities to improve Customer & Employee Experience Transforming Operating models to better align to customers and improve ways of working Increase Customer loyalty and spend, whilst also reducing cost to serve Enhancing Digital capabilities by leveraging next generation technologies Improve the visibility and knowledge about customers through advanced analytics Help organisations capture and process customer feedback and improve end to end customer experience You will have experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations. You will have experience of building sustainable senior client relationships and be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional. You will have a track record of building and developing high performing teams. With experience of delivering across multiple workstreams (depending on grade). Who we're looking for A people centric mindset, with a passion for designing and delivering compelling experiences for customers and employees Strong cloud telephony technical experience Strong core consulting skill-set Evidence of delivering demonstrable benefits to clients Prepared to deliver client excellence as well as shape and contribute to the growth of our practice Willingness to develop others both on and outside of client engagements Additional information Opportunity for working from home? (Yes) Amount of time client based (up to 70%+) Opportunity for job sharing? (No) Need to travel/overnight stays away from home (Yes) Opportunity for flexible working (hours)? (Yes) Typical amount of time PwC office based (20%) Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Find out more about our firmwide Employee Value Proposition: Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
Dec 03, 2021
Full time
PwC's Consulting Practice has ambitious growth plans. We are passionate about our purpose which is to help our clients to design and deliver impactful experiences for their customers and to create value for society.Our Customer practice is at the heart of our Customer Led Transformation offering, sitting at the intersection of business strategy, experience design, and digital technology. We help our clients achieve sustainable growth by transforming and aligning their strategy, purpose and insight, their customer and employee experience, their operations, incentives and behaviours - all accelerated by the right technologies. We focus on transformation across all areas of our client's businesses that interact with the customer/client including marketing, sales & distribution, service, client and broker relationship management and underwriting and pricing. About the role This is an exciting opportunity to join us as we embark on the next phase of our growth journey. We are looking for individuals with a strong consulting background who have experience of successfully delivering Contact Centre technology (and specifically AWS Connect) to help us continue our strong growth trajectory. You will be an experienced AWS consultant able to help our clients understand, plan and implement best practices around migrating, building, managing and operating Amazon Connect within their AWS cloud environments. You will be passionate about customer experience and the role cloud based technologies such as AWS connect can play in delivering that for clients. You will utilise your AWS Connect skills to support the shaping of compelling, innovative proposals for clients, architecting and then leading delivery across the end to end project lifecycle from strategy to execution including proof-of-concept projects and the development of reusable artifacts, assets and reference architectures. We would expect domain knowledge and expertise across: Enterprise Contact Centres Setting-up and configuring AWS services in-line with best practices Workforce Management Artificial Intelligence CRM Platforms People and Operating model design Cloud Security and Compliance End to end digital transformation You will be able to demonstrate how you have helped your clients to deliver tangible results. We are recruiting at both Manager and Senior Manager level positions. Key Responsibilities Actively involved in business development activities to help identify, propose and close AWS Connect transformation opportunities. Architecting and building Contact Centre solutions, which are able to integrate smoothly into cloud and hybrid operating models Shape, own and successfully deliver client engagements Contribute to the overall development and growth of our practice through: developing the technical acumen of yourself and others creating thought leadership enhancing our delivery assets and methodologies to be repeatable and scalable Continue to develop internal relationships and your PwC brand Skills and Experience You hold as a minimum an AWS Associate Certification (ideally DevOps Associate) You have experience working in the contact centre or PBX Industry You have experience in building call flows and IVR trees You have hands on experience of delivering Amazon Connect within B2C or B2B organisations (minimum 1 implementation ideally in an enterprise environment) which which demonstrate tangible benefits: Reducing organisational costs Transforming front office capabilities to improve Customer & Employee Experience Transforming Operating models to better align to customers and improve ways of working Increase Customer loyalty and spend, whilst also reducing cost to serve Enhancing Digital capabilities by leveraging next generation technologies Improve the visibility and knowledge about customers through advanced analytics Help organisations capture and process customer feedback and improve end to end customer experience You will have experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations. You will have experience of building sustainable senior client relationships and be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional. You will have a track record of building and developing high performing teams. With experience of delivering across multiple workstreams (depending on grade). Who we're looking for A people centric mindset, with a passion for designing and delivering compelling experiences for customers and employees Strong cloud telephony technical experience Strong core consulting skill-set Evidence of delivering demonstrable benefits to clients Prepared to deliver client excellence as well as shape and contribute to the growth of our practice Willingness to develop others both on and outside of client engagements Additional information Opportunity for working from home? (Yes) Amount of time client based (up to 70%+) Opportunity for job sharing? (No) Need to travel/overnight stays away from home (Yes) Opportunity for flexible working (hours)? (Yes) Typical amount of time PwC office based (20%) Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Find out more about our firmwide Employee Value Proposition: Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
Our client is looking for a Senior Network Engineer for a permanent / contract position, located in Aberdeen ROLE The Security Systems Engineer (SSE) will oversee the IT Security components of the infrastructure delivery, as delegated by the Infrastructure Manager, ensuring the delivery is aligned to Enterprise standards. The SSE shall assure design and provide oversight to design, build, installation, commissioning and handover. RESPONSIBILITIES Working with the Operational Critical Telecoms (OCT), Control & Instrumentation (C&I) and Global Wells Organization (GWO) to ensure IT Infrastructure solutions are integrated end-to-end with Bill of IT solutions and meet BP Standards. Advising the GPO IM of the most effective way to deliver the infrastructure programme objectives. Creating Infrastructure designs/strategies (high-level), including network, security and hosting, based on the requirements outlined by the various Major Project teams. Working with IT&S Architect team to ensure that that any proposed designs/strategies are compliant with current IT&S Standards. Feeding these designs/strategies to the Managed Service delivery team, for compilation of the Low-Level Designs (LLD), previously known as Technical Implementation Plans (TIP). Providing information, provided by the various Major Project leads/teams, to the Managed Service delivery team for production of the Low-Level Design. Reviewing Low Level Designs, Test Plans, etc. produced by the Managed Service delivery team. Working with BP central teams to provide all off-facility IT connectivity. Delivering pre-operations IT infrastructure to support the Major Project, such as Yard/Flotel connectivity and other deliverables associated with Hook Up and Commissioning (HUC). Working with Package Engineers/Vendors to ensure that proposed Vendor designs/solutions are compliant with current IT&S and Digital Security Standards, along with any AV, WSUS and RA requirements. REQUIREMENTS Required Previous experience designing operational systems for GPO Major Projects. Familiarity with industry standards for software, servers and networking. Awareness of BP's Engineering Technical Practice's, CVP and IT & Architecture standards. Knowledge of digital security, operational integrity and health and safety issues and practices associated with design and deployment of operational related systems. Good technical awareness of web-based applications and infrastructure. Experience working with technical and non-technical teams across a broad range of IT disciplines and geographies. Thorough knowledge of CVP (or alternate stage gate decision process) and underlying project methodologies. Ability to assess integrity and appropriateness of potential IT solutions Strong business awareness Desired The SSE should have a good working knowledge of: Application Architectures System / Function Matrix Enterprise Manageability Diagrams Interface Catalogues Data Architectures Data flow diagrams Technology Architectures Environments and Locations Diagram Communication Engineering Diagram Strong Planning, Cost Estimating, Risk Management, Performance Management, Quality & Delivery Assurance skills Strong analytical skills, willing to challenge and be challenged Strong interpersonal skills working at all levels in an organization Strong attention to detail and delivery focused Strong motivation with proactive approach to find options and solutions Experience of BP Upstream, and Group & Segment IT&S technologies and tools
Dec 03, 2021
Full time
Our client is looking for a Senior Network Engineer for a permanent / contract position, located in Aberdeen ROLE The Security Systems Engineer (SSE) will oversee the IT Security components of the infrastructure delivery, as delegated by the Infrastructure Manager, ensuring the delivery is aligned to Enterprise standards. The SSE shall assure design and provide oversight to design, build, installation, commissioning and handover. RESPONSIBILITIES Working with the Operational Critical Telecoms (OCT), Control & Instrumentation (C&I) and Global Wells Organization (GWO) to ensure IT Infrastructure solutions are integrated end-to-end with Bill of IT solutions and meet BP Standards. Advising the GPO IM of the most effective way to deliver the infrastructure programme objectives. Creating Infrastructure designs/strategies (high-level), including network, security and hosting, based on the requirements outlined by the various Major Project teams. Working with IT&S Architect team to ensure that that any proposed designs/strategies are compliant with current IT&S Standards. Feeding these designs/strategies to the Managed Service delivery team, for compilation of the Low-Level Designs (LLD), previously known as Technical Implementation Plans (TIP). Providing information, provided by the various Major Project leads/teams, to the Managed Service delivery team for production of the Low-Level Design. Reviewing Low Level Designs, Test Plans, etc. produced by the Managed Service delivery team. Working with BP central teams to provide all off-facility IT connectivity. Delivering pre-operations IT infrastructure to support the Major Project, such as Yard/Flotel connectivity and other deliverables associated with Hook Up and Commissioning (HUC). Working with Package Engineers/Vendors to ensure that proposed Vendor designs/solutions are compliant with current IT&S and Digital Security Standards, along with any AV, WSUS and RA requirements. REQUIREMENTS Required Previous experience designing operational systems for GPO Major Projects. Familiarity with industry standards for software, servers and networking. Awareness of BP's Engineering Technical Practice's, CVP and IT & Architecture standards. Knowledge of digital security, operational integrity and health and safety issues and practices associated with design and deployment of operational related systems. Good technical awareness of web-based applications and infrastructure. Experience working with technical and non-technical teams across a broad range of IT disciplines and geographies. Thorough knowledge of CVP (or alternate stage gate decision process) and underlying project methodologies. Ability to assess integrity and appropriateness of potential IT solutions Strong business awareness Desired The SSE should have a good working knowledge of: Application Architectures System / Function Matrix Enterprise Manageability Diagrams Interface Catalogues Data Architectures Data flow diagrams Technology Architectures Environments and Locations Diagram Communication Engineering Diagram Strong Planning, Cost Estimating, Risk Management, Performance Management, Quality & Delivery Assurance skills Strong analytical skills, willing to challenge and be challenged Strong interpersonal skills working at all levels in an organization Strong attention to detail and delivery focused Strong motivation with proactive approach to find options and solutions Experience of BP Upstream, and Group & Segment IT&S technologies and tools
About PwC PwC is the leading global professional services firm and acclaimed as one of the world's leading employers and provider of technology transformational services. We offer diverse and rewarding experiences for our people: through the variety of clients we engage with and innovative projects we deliver; the calibre of our teams; and the exceptional training and career development opportunities we provide. PwC is working with a broad spectrum of clients who are increasingly responding to the challenges and opportunities of operating in the digital age, underpinned by a Cloud-first agenda. PwC provides independent advice and extensive capability to help our clients deal with the impact of digital disruption on traditional ways of doing business. We help our clients with assessment and identification of transformational opportunities, road mapping, design, and execution, supported by our Strategy, Operations and Technology teams alongside the appropriate delivery partner ecosystems. About the role There is a significant shift in how Financial Services are thinking about their digital transformations, leveraging a vibrant ecosystem of Fintech and partners, enabling fast time to market and new revenue streams. This shift in architecture thinking is primarily driven by the following factors: Banks are now looking to transform using business led, cloud based ecosystem solutions that can be configured, deployed and adapted quickly. Banks have spent years on developing digital apps, but not digitised their underlying platforms. Cost reduction and need for agility is bringing this to the top of the agenda It is generally acknowledged that 'custom build' digital banks by incumbents is not a good strategy and that traditional 'core banking replacement' programmes destroy value. Covid has brought channel shift and digital capabilities front and centre. Migration to digital banking just accelerated this shift by 3-4 years PwC has developed a unique and innovative set of assets, platforms and ecosystem partnerships to support our clients capitalising on that growth. Working with our clients' leadership teams, our API Ecosystem architect will lead the architectural design and solution components of highly complex, often business critical multi-application environments to enable and unlock new value streams within the client's technology base. They will have a wealth of experience in hands on delivery of multi-year technology delivery programmes at global, multinational clients or worked at tier 1 technology firms to implement their solutions to clients. They have a broad understanding of the capabilities, technology and vendor landscape in financial services in either capital markets, retail or commercial banking. Our API Ecosystem architect has deep understanding of the technology trends in financial services and several years of experience architecting and delivering cloud native, API enabled architectures for this Industry. They are able to articulate the business and technological value of an ecosystem architecture, brings a broad awareness of the Fintech capabilities available in the market and understands how modern technologies can deliver and manage efficient partnerships with ecosystem players. They set themselves apart in being able to develop solutions for both emerging and often cloud based technologies and client legacy systems in a way that delivers value to the client and enables the client to move to an agile technology estate. They will work with partners to make appropriate software and vendor choices to support this plan and apply several best of breed technologies to create an overall solution. Ultimately working with clients to grow revenue, remove complexity, scale globally, reduce costs and set our clients for success in the digital age. Additional information Opportunity for working from home? (Yes) Amount of time client based (70%+) Opportunity for job sharing? (No) Need to travel/overnight stays away from home (Yes) Opportunity for flexible working (hours)? (Yes) Typical amount of time PwC office based (20%) Requirements The API ecosystem architect will have a proven track record in helping Banking & Capital Markets clients transform their organisations through leading on business case development, taking lead roles in developing solution and technical architectures. Furthermore, the ideal candidate will: Have extensive examples of leading the development of solution architectures of large technology enabled business transformations encompassing the wide range of multi-disciplinary skills required to deliver change through emerging technologies; Be a trusted adviser, with a track record of advising senior executives and company boards on executing value led technical transformation within leading organisations; Have 10+ years' experience as a technical/solution architect - with a successful track record of designing and delivering complex projects including emerging technologies underpinned by cloud components, in one or more industries The candidate will have experience in all of the following areas: Industry Knowledge: Experience and understanding of the Financial Services industry, including knowledge of the technological capabilities required, challenges and vendor landscape. Emerging Technology: Understand technology trends around emerging technologies such as AI, RPA, Drones, Robotics, Blockchain, etc. API and Integration: extensive experience in API and ecosystem integration architectures, design patterns, API platforms and technology landscape. Digital Architectures: Architecting end to end digital solutions for business and operational teams leveraging DevOps capabilities Industry recognised front and back office applications: Broad understanding of front to back technologies in Financial services (e.g. SAP, Oracle, Salesforce, Workday) and a level of functional knowledge Transformational Enterprise Architectures: Integration/middleware solutions, Open API's, Microservices/Containerisation, etc. Enterprise cloud vendors: Migration to cloud using either Microsoft Azure, Amazon Web Services, Google Cloud Platform or any other large cloud providers They will have market presence, having a personal significant track record of delivering impactful results across a large network of clients; An inspiring team leader, able to rapidly establish and lead high-performing, multi-disciplinary teams, drawn from across PwC, our clients' staff and third party organisations; Be accomplished in building effective relationships with third-party delivery organisations through the process of sourcing selecting, and managing the technical engagement with vendors/software providers; A confident and impactful communicator, both written and verbal, able to clearly explain solution design to non-technical audiences, and technical design to technical audiences; Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here: The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Find out more about our firmwide Employee Value Proposition: Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
Dec 03, 2021
Full time
About PwC PwC is the leading global professional services firm and acclaimed as one of the world's leading employers and provider of technology transformational services. We offer diverse and rewarding experiences for our people: through the variety of clients we engage with and innovative projects we deliver; the calibre of our teams; and the exceptional training and career development opportunities we provide. PwC is working with a broad spectrum of clients who are increasingly responding to the challenges and opportunities of operating in the digital age, underpinned by a Cloud-first agenda. PwC provides independent advice and extensive capability to help our clients deal with the impact of digital disruption on traditional ways of doing business. We help our clients with assessment and identification of transformational opportunities, road mapping, design, and execution, supported by our Strategy, Operations and Technology teams alongside the appropriate delivery partner ecosystems. About the role There is a significant shift in how Financial Services are thinking about their digital transformations, leveraging a vibrant ecosystem of Fintech and partners, enabling fast time to market and new revenue streams. This shift in architecture thinking is primarily driven by the following factors: Banks are now looking to transform using business led, cloud based ecosystem solutions that can be configured, deployed and adapted quickly. Banks have spent years on developing digital apps, but not digitised their underlying platforms. Cost reduction and need for agility is bringing this to the top of the agenda It is generally acknowledged that 'custom build' digital banks by incumbents is not a good strategy and that traditional 'core banking replacement' programmes destroy value. Covid has brought channel shift and digital capabilities front and centre. Migration to digital banking just accelerated this shift by 3-4 years PwC has developed a unique and innovative set of assets, platforms and ecosystem partnerships to support our clients capitalising on that growth. Working with our clients' leadership teams, our API Ecosystem architect will lead the architectural design and solution components of highly complex, often business critical multi-application environments to enable and unlock new value streams within the client's technology base. They will have a wealth of experience in hands on delivery of multi-year technology delivery programmes at global, multinational clients or worked at tier 1 technology firms to implement their solutions to clients. They have a broad understanding of the capabilities, technology and vendor landscape in financial services in either capital markets, retail or commercial banking. Our API Ecosystem architect has deep understanding of the technology trends in financial services and several years of experience architecting and delivering cloud native, API enabled architectures for this Industry. They are able to articulate the business and technological value of an ecosystem architecture, brings a broad awareness of the Fintech capabilities available in the market and understands how modern technologies can deliver and manage efficient partnerships with ecosystem players. They set themselves apart in being able to develop solutions for both emerging and often cloud based technologies and client legacy systems in a way that delivers value to the client and enables the client to move to an agile technology estate. They will work with partners to make appropriate software and vendor choices to support this plan and apply several best of breed technologies to create an overall solution. Ultimately working with clients to grow revenue, remove complexity, scale globally, reduce costs and set our clients for success in the digital age. Additional information Opportunity for working from home? (Yes) Amount of time client based (70%+) Opportunity for job sharing? (No) Need to travel/overnight stays away from home (Yes) Opportunity for flexible working (hours)? (Yes) Typical amount of time PwC office based (20%) Requirements The API ecosystem architect will have a proven track record in helping Banking & Capital Markets clients transform their organisations through leading on business case development, taking lead roles in developing solution and technical architectures. Furthermore, the ideal candidate will: Have extensive examples of leading the development of solution architectures of large technology enabled business transformations encompassing the wide range of multi-disciplinary skills required to deliver change through emerging technologies; Be a trusted adviser, with a track record of advising senior executives and company boards on executing value led technical transformation within leading organisations; Have 10+ years' experience as a technical/solution architect - with a successful track record of designing and delivering complex projects including emerging technologies underpinned by cloud components, in one or more industries The candidate will have experience in all of the following areas: Industry Knowledge: Experience and understanding of the Financial Services industry, including knowledge of the technological capabilities required, challenges and vendor landscape. Emerging Technology: Understand technology trends around emerging technologies such as AI, RPA, Drones, Robotics, Blockchain, etc. API and Integration: extensive experience in API and ecosystem integration architectures, design patterns, API platforms and technology landscape. Digital Architectures: Architecting end to end digital solutions for business and operational teams leveraging DevOps capabilities Industry recognised front and back office applications: Broad understanding of front to back technologies in Financial services (e.g. SAP, Oracle, Salesforce, Workday) and a level of functional knowledge Transformational Enterprise Architectures: Integration/middleware solutions, Open API's, Microservices/Containerisation, etc. Enterprise cloud vendors: Migration to cloud using either Microsoft Azure, Amazon Web Services, Google Cloud Platform or any other large cloud providers They will have market presence, having a personal significant track record of delivering impactful results across a large network of clients; An inspiring team leader, able to rapidly establish and lead high-performing, multi-disciplinary teams, drawn from across PwC, our clients' staff and third party organisations; Be accomplished in building effective relationships with third-party delivery organisations through the process of sourcing selecting, and managing the technical engagement with vendors/software providers; A confident and impactful communicator, both written and verbal, able to clearly explain solution design to non-technical audiences, and technical design to technical audiences; Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here: The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Find out more about our firmwide Employee Value Proposition: Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
The Consulting Delivery Centre Hub is a new unit within PwC UK, tasked with centralising & streamlining the management and operations of our delivery supply chain, including other UK teams, Network Firms, 3rd Party suppliers and our Contingent Workforce. Leading the DC Hub will put you at the centre of one of the critical functions required to recognise our growth ambitions. The DC Hub will be at the core of defining our delivery strategy over the coming years, ensuring we match demand with sources of supply that meet our high quality standards. The Service Delivery Lead will be responsible for designing, building and running the ongoing service management function of the hub, with a primary focus on resource demand and supply. Must have a background in Service Management or Operations and be able to face off to senior stakeholders around the design build, run and continuous improvement of the Service, ensuring KPI's and SLA's are defined, tracked and adhered to. Ideally, candidates will be experienced in running a resource focussed service across multiple geographies (Offshore & Nearshore). The candidate will have extensive experience in designing such service models as well as implementing and running as BAU. As a Senior Manager, you'll generally be leading collaborative teams of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Encourage everyone to have a voice and invite opinion from all, including quieter members of the team. Deal effectively with ambiguous and unstructured problems and situations. Initiate open and candid coaching conversations at all levels. Move easily between big picture thinking and managing relevant detail. Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required. Contribute technical knowledge in your area of specialism. Contribute to an environment where people and technology thrive together to accomplish more than they could apart. Navigate the complexities of cross-border and/or diverse teams and engagements. Initiate and lead open conversations with teams, clients and stakeholders to build trust. Uphold the firm's code of ethics and business conduct. Required Skills Stakeholder Management Operational Design Implementation & Run Process Design Process Improvement Data Management SLA/KPI Definition and Monitoring MI Development Service & Request Prioritisation Optional Skills Resource Management Travel Requirements Some travel to PwC office in London will be required Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here: The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Find out more about our firmwide Employee Value Proposition: Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
Dec 03, 2021
Full time
The Consulting Delivery Centre Hub is a new unit within PwC UK, tasked with centralising & streamlining the management and operations of our delivery supply chain, including other UK teams, Network Firms, 3rd Party suppliers and our Contingent Workforce. Leading the DC Hub will put you at the centre of one of the critical functions required to recognise our growth ambitions. The DC Hub will be at the core of defining our delivery strategy over the coming years, ensuring we match demand with sources of supply that meet our high quality standards. The Service Delivery Lead will be responsible for designing, building and running the ongoing service management function of the hub, with a primary focus on resource demand and supply. Must have a background in Service Management or Operations and be able to face off to senior stakeholders around the design build, run and continuous improvement of the Service, ensuring KPI's and SLA's are defined, tracked and adhered to. Ideally, candidates will be experienced in running a resource focussed service across multiple geographies (Offshore & Nearshore). The candidate will have extensive experience in designing such service models as well as implementing and running as BAU. As a Senior Manager, you'll generally be leading collaborative teams of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Encourage everyone to have a voice and invite opinion from all, including quieter members of the team. Deal effectively with ambiguous and unstructured problems and situations. Initiate open and candid coaching conversations at all levels. Move easily between big picture thinking and managing relevant detail. Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required. Contribute technical knowledge in your area of specialism. Contribute to an environment where people and technology thrive together to accomplish more than they could apart. Navigate the complexities of cross-border and/or diverse teams and engagements. Initiate and lead open conversations with teams, clients and stakeholders to build trust. Uphold the firm's code of ethics and business conduct. Required Skills Stakeholder Management Operational Design Implementation & Run Process Design Process Improvement Data Management SLA/KPI Definition and Monitoring MI Development Service & Request Prioritisation Optional Skills Resource Management Travel Requirements Some travel to PwC office in London will be required Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here: The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Find out more about our firmwide Employee Value Proposition: Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
About PwC PwC is the leading global professional services firm and acclaimed as one of the world's leading employers and provider of technology transformational services. We offer diverse and rewarding experiences for our people: through the variety of clients we engage with and innovative projects we deliver; the calibre of our teams; and the exceptional training and career development opportunities we provide. There is significant market growth expected over the coming years in Financial Services payments transformation, driven by the following factors: Traditional banks have been addressing complex and costly payment infrastructures, while challenger banks have been building new payment platforms.. Cost minimisation and improved resilience are driving these programmes. In parallel, there are industry initiatives such as New Payments Architecture, RTGS re-platforming, Open Banking, ISO20022 messaging, Confirmation of Payee and regulatory tightening that are collectively transforming the payments landscape. It is generally acknowledged that 'custom build' payment platforms by incumbents is not a good strategy and that traditional 'payment platform replacement' programmes destroy value. Covid has accelerated the move away from cash through a shift to alternative payments channels, bringing digital capabilities front and centre. Migration to digital banking just accelerated this shift by 3-4 years Banks are now looking to transform using business led, cloud based ecosystem solutions for payments that can be configured, deployed and adapted quickly. PwC has developed a unique and innovative set of assets, platforms and ecosystem partnerships to support our clients capitalising on that growth. Working with our clients' leadership teams, our payments specialists will lead the architectural design and solution components of highly complex, business critical payments environments that will increase resilience and enable and unlock new value streams within the client's technology base. They will have a wealth of experience of hands on delivery of multi-year payments technology delivery programmes at global, multinational clients or worked at tier 1 technology firms to implement their solutions to clients. They have participated in large, multi-disciplinary teams which may include partner teams, across the full life-cycle of a project, practising agile delivery methods and utilising technologies such as ISO20022, digital wallets, advanced fraud detection, AML, . They are able to provide diagnostic leadership on current architectures and be the technical and solution lead in senior client discussions in both proposal and delivery phases. The core platform architect will bring a breadth of experience in architecting and delivering core banking transformation in financial services. They will lead architectural designs by bringing deep understanding of the technology trends in financial services and several years of experience architecting and delivering cloud native, API enabled and data led architectures in the industry. They will quickly become a trusted advisor for our clients in the area of core banking transformation and customer/products migration and be able to advise and reach consensus on architectural decisions and technology choices at senior executive level. They set themselves apart in being able to develop solutions for both emerging and often cloud based technologies and client legacy systems in a way that delivers value to the client and enables the client to move to an agile technology estate. They will work with partners to make appropriate software and vendor choices to support this plan and apply several best of breed technologies to create an overall solution. Ultimately working with clients to grow revenue, remove complexity, scale globally, reduce costs and set our clients for success in the digital age. Additional information Opportunity for working from home? (Yes) Amount of time client based (70%+) Opportunity for job sharing? (No) Need to travel/overnight stays away from home (Yes) Opportunity for flexible working (hours)? (Yes) Typical amount of time PwC office based (20%) Requirements The payments specialist will have a proven track record helping Banking & Capital Markets clients transform their payments capabilities by taking lead roles in developing solution and technical architectures as well as supporting the delivery of payment transformations by providing architecture oversight, solution design and leadership. Furthermore, the ideal candidate will: Have extensive examples of leading the transformation of payment platforms in the financial services industry encompassing the wide range of multi-disciplinary skills required to deliver change through emerging technologies; Be a trusted adviser, with a track record of advising senior executives and company boards on executing value led technical transformation within leading organisations; Have proven commercial experience as a payment systems specialist - with a successful track record of designing and delivering complex payments projects including established and emerging technologies underpinned by cloud components and API, in one or more industries The candidate will have a good understanding of some or all of the following areas: Payment schemes: Understanding of domestic payment schemes including BACS, Faster Payments, LINK, Cheque and Credit Clearing, and CHAPS; scheme operating rules; and cross border capabilities such as SEPA, TARGET2, SWIFT and RTP Payment channels: Understanding of mobile and online payments, open banking channels Payment lifecycle: Understanding of payment messaging, real time and deferred net settlements, exception processing (including failed payments and repairs), and reconciliations Digital payments: Understanding of wallets, digital currencies, blockchain based payments, and central bank digital currencies Card payments: Understanding of issuers, acquirers and card schemes, interchange, cardholder authentication, Payment operations: Understanding of back office functions, including fraud, AML and sanctions operations, liquidity management, RTGS: Understanding of central bank real time payments and settlements; role of central bank money; management of liquidity and collateral; gridlock management and commercial bank interfaces Payment technologies: Understanding of payments switching, routing, use of cryptography, PIN operations, contact and contactless protocols Emerging payment technologies: Understanding of emerging developments such as Open Banking, new payment rails, digital payments, new payment channels such as wallets, smart Point of Sale and ATMs, real time cross border, blockchain-enabled crypto payments, central bank digital currencies, data in payments and financial crime developments Payment Fintechs: knowledge of Fintech niches offerings in the payments value chain They will have market presence, having a personal significant track record of delivering impactful results across a large network of clients; An inspiring team leader, able to rapidly establish and lead high-performing, multi-disciplinary teams, drawn from across PwC, our clients' staff and third party organisations; Be accomplished in building effective relationships with third-party delivery organisations through the process of sourcing selecting, and managing the technical engagement with vendors/software providers; A confident and impactful communicator, both written and verbal, able to clearly explain solution design to non-technical audiences, and technical design to technical audiences; Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here: The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Find out more about our firmwide Employee Value Proposition: Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves..... click apply for full job details
Dec 03, 2021
Full time
About PwC PwC is the leading global professional services firm and acclaimed as one of the world's leading employers and provider of technology transformational services. We offer diverse and rewarding experiences for our people: through the variety of clients we engage with and innovative projects we deliver; the calibre of our teams; and the exceptional training and career development opportunities we provide. There is significant market growth expected over the coming years in Financial Services payments transformation, driven by the following factors: Traditional banks have been addressing complex and costly payment infrastructures, while challenger banks have been building new payment platforms.. Cost minimisation and improved resilience are driving these programmes. In parallel, there are industry initiatives such as New Payments Architecture, RTGS re-platforming, Open Banking, ISO20022 messaging, Confirmation of Payee and regulatory tightening that are collectively transforming the payments landscape. It is generally acknowledged that 'custom build' payment platforms by incumbents is not a good strategy and that traditional 'payment platform replacement' programmes destroy value. Covid has accelerated the move away from cash through a shift to alternative payments channels, bringing digital capabilities front and centre. Migration to digital banking just accelerated this shift by 3-4 years Banks are now looking to transform using business led, cloud based ecosystem solutions for payments that can be configured, deployed and adapted quickly. PwC has developed a unique and innovative set of assets, platforms and ecosystem partnerships to support our clients capitalising on that growth. Working with our clients' leadership teams, our payments specialists will lead the architectural design and solution components of highly complex, business critical payments environments that will increase resilience and enable and unlock new value streams within the client's technology base. They will have a wealth of experience of hands on delivery of multi-year payments technology delivery programmes at global, multinational clients or worked at tier 1 technology firms to implement their solutions to clients. They have participated in large, multi-disciplinary teams which may include partner teams, across the full life-cycle of a project, practising agile delivery methods and utilising technologies such as ISO20022, digital wallets, advanced fraud detection, AML, . They are able to provide diagnostic leadership on current architectures and be the technical and solution lead in senior client discussions in both proposal and delivery phases. The core platform architect will bring a breadth of experience in architecting and delivering core banking transformation in financial services. They will lead architectural designs by bringing deep understanding of the technology trends in financial services and several years of experience architecting and delivering cloud native, API enabled and data led architectures in the industry. They will quickly become a trusted advisor for our clients in the area of core banking transformation and customer/products migration and be able to advise and reach consensus on architectural decisions and technology choices at senior executive level. They set themselves apart in being able to develop solutions for both emerging and often cloud based technologies and client legacy systems in a way that delivers value to the client and enables the client to move to an agile technology estate. They will work with partners to make appropriate software and vendor choices to support this plan and apply several best of breed technologies to create an overall solution. Ultimately working with clients to grow revenue, remove complexity, scale globally, reduce costs and set our clients for success in the digital age. Additional information Opportunity for working from home? (Yes) Amount of time client based (70%+) Opportunity for job sharing? (No) Need to travel/overnight stays away from home (Yes) Opportunity for flexible working (hours)? (Yes) Typical amount of time PwC office based (20%) Requirements The payments specialist will have a proven track record helping Banking & Capital Markets clients transform their payments capabilities by taking lead roles in developing solution and technical architectures as well as supporting the delivery of payment transformations by providing architecture oversight, solution design and leadership. Furthermore, the ideal candidate will: Have extensive examples of leading the transformation of payment platforms in the financial services industry encompassing the wide range of multi-disciplinary skills required to deliver change through emerging technologies; Be a trusted adviser, with a track record of advising senior executives and company boards on executing value led technical transformation within leading organisations; Have proven commercial experience as a payment systems specialist - with a successful track record of designing and delivering complex payments projects including established and emerging technologies underpinned by cloud components and API, in one or more industries The candidate will have a good understanding of some or all of the following areas: Payment schemes: Understanding of domestic payment schemes including BACS, Faster Payments, LINK, Cheque and Credit Clearing, and CHAPS; scheme operating rules; and cross border capabilities such as SEPA, TARGET2, SWIFT and RTP Payment channels: Understanding of mobile and online payments, open banking channels Payment lifecycle: Understanding of payment messaging, real time and deferred net settlements, exception processing (including failed payments and repairs), and reconciliations Digital payments: Understanding of wallets, digital currencies, blockchain based payments, and central bank digital currencies Card payments: Understanding of issuers, acquirers and card schemes, interchange, cardholder authentication, Payment operations: Understanding of back office functions, including fraud, AML and sanctions operations, liquidity management, RTGS: Understanding of central bank real time payments and settlements; role of central bank money; management of liquidity and collateral; gridlock management and commercial bank interfaces Payment technologies: Understanding of payments switching, routing, use of cryptography, PIN operations, contact and contactless protocols Emerging payment technologies: Understanding of emerging developments such as Open Banking, new payment rails, digital payments, new payment channels such as wallets, smart Point of Sale and ATMs, real time cross border, blockchain-enabled crypto payments, central bank digital currencies, data in payments and financial crime developments Payment Fintechs: knowledge of Fintech niches offerings in the payments value chain They will have market presence, having a personal significant track record of delivering impactful results across a large network of clients; An inspiring team leader, able to rapidly establish and lead high-performing, multi-disciplinary teams, drawn from across PwC, our clients' staff and third party organisations; Be accomplished in building effective relationships with third-party delivery organisations through the process of sourcing selecting, and managing the technical engagement with vendors/software providers; A confident and impactful communicator, both written and verbal, able to clearly explain solution design to non-technical audiences, and technical design to technical audiences; Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here: The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Find out more about our firmwide Employee Value Proposition: Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves..... click apply for full job details
About the role There is significant market growth expected over the coming years in Financial Services payments transformation, driven by the following factors: Traditional banks have been addressing complex and costly payment infrastructures, while challenger banks have been building new payment platforms.. Cost minimisation and improved resilience are driving these programmes. In parallel, there are industry initiatives such as New Payments Architecture, RTGS re-platforming, Open Banking, ISO20022 messaging, Confirmation of Payee and regulatory tightening that are collectively transforming the payments landscape. It is generally acknowledged that 'custom build' payment platforms by incumbents is not a good strategy and that traditional 'payment platform replacement' programmes destroy value. Covid has accelerated the move away from cash through a shift to alternative payments channels, bringing digital capabilities front and centre. Migration to digital banking just accelerated this shift by 3-4 years Banks are now looking to transform using business led, cloud based ecosystem solutions for payments that can be configured, deployed and adapted quickly. PwC has developed a unique and innovative set of assets, platforms and ecosystem partnerships to support our clients capitalising on that growth. Working with our clients' leadership teams, our payments specialists will lead the architectural design and solution components of highly complex, business critical payments environments that will increase resilience and enable and unlock new value streams within the client's technology base. They will have a wealth of experience of hands on delivery of multi-year payments technology delivery programmes at global, multinational clients or worked at tier 1 technology firms to implement their solutions to clients. They have participated in large, multi-disciplinary teams which may include partner teams, across the full life-cycle of a project, practising agile delivery methods and utilising technologies such as ISO20022, digital wallets, advanced fraud detection, AML, . They are able to provide diagnostic leadership on current architectures and be the technical and solution lead in senior client discussions in both proposal and delivery phases. The core platform architect will bring a breadth of experience in architecting and delivering core banking transformation in financial services. They will lead architectural designs by bringing deep understanding of the technology trends in financial services and several years of experience architecting and delivering cloud native, API enabled and data led architectures in the industry. They will quickly become a trusted advisor for our clients in the area of core banking transformation and customer/products migration and be able to advise and reach consensus on architectural decisions and technology choices at senior executive level. They set themselves apart in being able to develop solutions for both emerging and often cloud based technologies and client legacy systems in a way that delivers value to the client and enables the client to move to an agile technology estate. They will work with partners to make appropriate software and vendor choices to support this plan and apply several best of breed technologies to create an overall solution. Ultimately working with clients to grow revenue, remove complexity, scale globally, reduce costs and set our clients for success in the digital age. Requirements The payment specialist will have a proven track record helping Banking & Capital Markets clients transform their payments capabilities by taking lead roles in developing solution and technical architectures as well as supporting the delivery of payment transformations by providing architecture oversight, solution design and leadership. Furthermore, the ideal candidate will: Have extensive examples of leading the transformation of payment platforms in the financial services industry encompassing the wide range of multi-disciplinary skills required to deliver change through emerging technologies; Be a trusted adviser, with a track record of advising senior executives and company boards on executing value led technical transformation within leading organisations; Proven commercial experience as a payment systems specialist - with a successful track record of designing and delivering complex payments projects including established and emerging technologies underpinned by cloud components and API, in one or more industries The candidate will have a good understanding of some or all of the following areas: Payment schemes: Understanding of domestic payment schemes including BACS, Faster Payments, LINK, Cheque and Credit Clearing, and CHAPS; scheme operating rules; and cross border capabilities such as SEPA, TARGET2, SWIFT and RTP Payment channels: Understanding of mobile and online payments, open banking channels Payment lifecycle: Understanding of payment messaging, real time and deferred net settlements, exception processing (including failed payments and repairs), and reconciliations Digital payments: Understanding of wallets, digital currencies, blockchain based payments, and central bank digital currencies Card payments: Understanding of issuers, acquirers and card schemes, interchange, cardholder authentication, Payment operations: Understanding of back office functions, including fraud, AML and sanctions operations, liquidity management, RTGS: Understanding of central bank real time payments and settlements; role of central bank money; management of liquidity and collateral; gridlock management and commercial bank interfaces Payment technologies: Understanding of payments switching, routing, use of cryptography, PIN operations, contact and contactless protocols Emerging payment technologies: Understanding of emerging developments such as Open Banking, new payment rails, digital payments, new payment channels such as wallets, smart Point of Sale and ATMs, real time cross border, blockchain-enabled crypto payments, central bank digital currencies, data in payments and financial crime developments Payment Fintechs: knowledge of Fintech niches offerings in the payments value chain They will have market presence, having a personal significant track record of delivering impactful results across a large network of clients; An inspiring team leader, able to rapidly establish and lead high-performing, multi-disciplinary teams, drawn from across PwC, our clients' staff and third party organisations; Be accomplished in building effective relationships with third-party delivery organisations through the process of sourcing selecting, and managing the technical engagement with vendors/software providers; A confident and impactful communicator, both written and verbal, able to clearly explain solution design to non-technical audiences, and technical design to technical audiences; Additional information Opportunity for working from home? (Yes) Amount of time client based (up to 70%+) Opportunity for job sharing? (No) Need to travel/overnight stays away from home (Yes) Opportunity for flexible working (hours)? (Yes) Typical amount of time PwC office based (20%) Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here: The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Find out more about our firmwide Employee Value Proposition: Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
Dec 02, 2021
Full time
About the role There is significant market growth expected over the coming years in Financial Services payments transformation, driven by the following factors: Traditional banks have been addressing complex and costly payment infrastructures, while challenger banks have been building new payment platforms.. Cost minimisation and improved resilience are driving these programmes. In parallel, there are industry initiatives such as New Payments Architecture, RTGS re-platforming, Open Banking, ISO20022 messaging, Confirmation of Payee and regulatory tightening that are collectively transforming the payments landscape. It is generally acknowledged that 'custom build' payment platforms by incumbents is not a good strategy and that traditional 'payment platform replacement' programmes destroy value. Covid has accelerated the move away from cash through a shift to alternative payments channels, bringing digital capabilities front and centre. Migration to digital banking just accelerated this shift by 3-4 years Banks are now looking to transform using business led, cloud based ecosystem solutions for payments that can be configured, deployed and adapted quickly. PwC has developed a unique and innovative set of assets, platforms and ecosystem partnerships to support our clients capitalising on that growth. Working with our clients' leadership teams, our payments specialists will lead the architectural design and solution components of highly complex, business critical payments environments that will increase resilience and enable and unlock new value streams within the client's technology base. They will have a wealth of experience of hands on delivery of multi-year payments technology delivery programmes at global, multinational clients or worked at tier 1 technology firms to implement their solutions to clients. They have participated in large, multi-disciplinary teams which may include partner teams, across the full life-cycle of a project, practising agile delivery methods and utilising technologies such as ISO20022, digital wallets, advanced fraud detection, AML, . They are able to provide diagnostic leadership on current architectures and be the technical and solution lead in senior client discussions in both proposal and delivery phases. The core platform architect will bring a breadth of experience in architecting and delivering core banking transformation in financial services. They will lead architectural designs by bringing deep understanding of the technology trends in financial services and several years of experience architecting and delivering cloud native, API enabled and data led architectures in the industry. They will quickly become a trusted advisor for our clients in the area of core banking transformation and customer/products migration and be able to advise and reach consensus on architectural decisions and technology choices at senior executive level. They set themselves apart in being able to develop solutions for both emerging and often cloud based technologies and client legacy systems in a way that delivers value to the client and enables the client to move to an agile technology estate. They will work with partners to make appropriate software and vendor choices to support this plan and apply several best of breed technologies to create an overall solution. Ultimately working with clients to grow revenue, remove complexity, scale globally, reduce costs and set our clients for success in the digital age. Requirements The payment specialist will have a proven track record helping Banking & Capital Markets clients transform their payments capabilities by taking lead roles in developing solution and technical architectures as well as supporting the delivery of payment transformations by providing architecture oversight, solution design and leadership. Furthermore, the ideal candidate will: Have extensive examples of leading the transformation of payment platforms in the financial services industry encompassing the wide range of multi-disciplinary skills required to deliver change through emerging technologies; Be a trusted adviser, with a track record of advising senior executives and company boards on executing value led technical transformation within leading organisations; Proven commercial experience as a payment systems specialist - with a successful track record of designing and delivering complex payments projects including established and emerging technologies underpinned by cloud components and API, in one or more industries The candidate will have a good understanding of some or all of the following areas: Payment schemes: Understanding of domestic payment schemes including BACS, Faster Payments, LINK, Cheque and Credit Clearing, and CHAPS; scheme operating rules; and cross border capabilities such as SEPA, TARGET2, SWIFT and RTP Payment channels: Understanding of mobile and online payments, open banking channels Payment lifecycle: Understanding of payment messaging, real time and deferred net settlements, exception processing (including failed payments and repairs), and reconciliations Digital payments: Understanding of wallets, digital currencies, blockchain based payments, and central bank digital currencies Card payments: Understanding of issuers, acquirers and card schemes, interchange, cardholder authentication, Payment operations: Understanding of back office functions, including fraud, AML and sanctions operations, liquidity management, RTGS: Understanding of central bank real time payments and settlements; role of central bank money; management of liquidity and collateral; gridlock management and commercial bank interfaces Payment technologies: Understanding of payments switching, routing, use of cryptography, PIN operations, contact and contactless protocols Emerging payment technologies: Understanding of emerging developments such as Open Banking, new payment rails, digital payments, new payment channels such as wallets, smart Point of Sale and ATMs, real time cross border, blockchain-enabled crypto payments, central bank digital currencies, data in payments and financial crime developments Payment Fintechs: knowledge of Fintech niches offerings in the payments value chain They will have market presence, having a personal significant track record of delivering impactful results across a large network of clients; An inspiring team leader, able to rapidly establish and lead high-performing, multi-disciplinary teams, drawn from across PwC, our clients' staff and third party organisations; Be accomplished in building effective relationships with third-party delivery organisations through the process of sourcing selecting, and managing the technical engagement with vendors/software providers; A confident and impactful communicator, both written and verbal, able to clearly explain solution design to non-technical audiences, and technical design to technical audiences; Additional information Opportunity for working from home? (Yes) Amount of time client based (up to 70%+) Opportunity for job sharing? (No) Need to travel/overnight stays away from home (Yes) Opportunity for flexible working (hours)? (Yes) Typical amount of time PwC office based (20%) Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here: The Deal We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'. Find out more about our firmwide Employee Value Proposition: Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Position Summary Purpose The Senior Network Engineer will oversee the IT Security components of the infrastructure delivery, as delegated by the Infrastructure Manager, ensuring the delivery is aligned to Enterprise standards. The SSE shall assure design and provide oversight to design, build, installation, commissioning and handover. Duties & Responsibilities Functions Working with the Operational Critical Telecoms (OCT), Control & Instrumentation (C&I) and Global Wells Organization (GWO) to ensure IT Infrastructure solutions are integrated end-to-end with Bill of IT solutions and meet BP Standards. Advising the GPO IM of the most effective way to deliver the infrastructure programme objectives. Creating Infrastructure designs/strategies (high-level), including network, security and hosting, based on the requirements outlined by the various Major Project teams. Working with IT&S Architect team to ensure that that any proposed designs/strategies are compliant with current IT&S Standards. Feeding these designs/strategies to the Managed Service delivery team, for compilation of the Low-Level Designs (LLD), previously known as Technical Implementation Plans (TIP). Providing information, provided by the various Major Project leads/teams, to the Managed Service delivery team for production of the Low-Level Design. Reviewing Low Level Designs, Test Plans, etc. produced by the Managed Service delivery team. Working with BP central teams to provide all off-facility IT connectivity. Delivering pre-operations IT infrastructure to support the Major Project, such as Yard/Flotel connectivity and other deliverables associated with Hook Up and Commissioning (HUC). Working with Package Engineers/Vendors to ensure that proposed Vendor designs/solutions are compliant with current IT&S and Digital Security Standards, along with any AV, WSUS and RA requirements. Safety Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to ensure a safe working environment. Other Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems. Perform the assigned tasks with due diligence regarding the Integrated Management Systems on the Company. Eliminate waste of whatever form, to suggest the use of more environmentally friendly substances and practices and contribute to the continuous improvement of the environment. Supervisory Responsibilities This position has NO direct supervisory responsibilities. Qualifications Qualifications REQUIRED Previous experience designing operational systems for GPO Major Projects. Familiarity with industry standards for software, servers and networking. Awareness of BP's Engineering Technical Practice's, CVP and IT & Architecture standards. Knowledge of digital security, operational integrity and health and safety issues and practices associated with design and deployment of operational related systems. Good technical awareness of web-based applications and infrastructure. Experience working with technical and non-technical teams across a broad range of IT disciplines and geographies. Thorough knowledge of CVP (or alternate stage gate decision process) and underlying project methodologies. Ability to assess integrity and appropriateness of potential IT solutions Strong business awareness DESIRED The SSE should have a good working knowledge of: Application Architectures System / Function Matrix Enterprise Manageability Diagrams Interface Catalogues Data Architectures Data flow diagrams Technology Architectures Environments and Locations Diagram Communication Engineering Diagram Strong Planning, Cost Estimating, Risk Management, Performance Management, Quality & Delivery Assurance skills Strong analytical skills, willing to challenge and be challenged Strong interpersonal skills working at all levels in an organization Strong attention to detail and delivery focused Strong motivation with proactive approach to find options and solutions Experience of BP Upstream, and Group & Segment IT&S technologies and tools Knowledge, Skills, Abilities, and Other Characteristics Section above already lists some skills desired. Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
Dec 02, 2021
Full time
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Position Summary Purpose The Senior Network Engineer will oversee the IT Security components of the infrastructure delivery, as delegated by the Infrastructure Manager, ensuring the delivery is aligned to Enterprise standards. The SSE shall assure design and provide oversight to design, build, installation, commissioning and handover. Duties & Responsibilities Functions Working with the Operational Critical Telecoms (OCT), Control & Instrumentation (C&I) and Global Wells Organization (GWO) to ensure IT Infrastructure solutions are integrated end-to-end with Bill of IT solutions and meet BP Standards. Advising the GPO IM of the most effective way to deliver the infrastructure programme objectives. Creating Infrastructure designs/strategies (high-level), including network, security and hosting, based on the requirements outlined by the various Major Project teams. Working with IT&S Architect team to ensure that that any proposed designs/strategies are compliant with current IT&S Standards. Feeding these designs/strategies to the Managed Service delivery team, for compilation of the Low-Level Designs (LLD), previously known as Technical Implementation Plans (TIP). Providing information, provided by the various Major Project leads/teams, to the Managed Service delivery team for production of the Low-Level Design. Reviewing Low Level Designs, Test Plans, etc. produced by the Managed Service delivery team. Working with BP central teams to provide all off-facility IT connectivity. Delivering pre-operations IT infrastructure to support the Major Project, such as Yard/Flotel connectivity and other deliverables associated with Hook Up and Commissioning (HUC). Working with Package Engineers/Vendors to ensure that proposed Vendor designs/solutions are compliant with current IT&S and Digital Security Standards, along with any AV, WSUS and RA requirements. Safety Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to ensure a safe working environment. Other Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems. Perform the assigned tasks with due diligence regarding the Integrated Management Systems on the Company. Eliminate waste of whatever form, to suggest the use of more environmentally friendly substances and practices and contribute to the continuous improvement of the environment. Supervisory Responsibilities This position has NO direct supervisory responsibilities. Qualifications Qualifications REQUIRED Previous experience designing operational systems for GPO Major Projects. Familiarity with industry standards for software, servers and networking. Awareness of BP's Engineering Technical Practice's, CVP and IT & Architecture standards. Knowledge of digital security, operational integrity and health and safety issues and practices associated with design and deployment of operational related systems. Good technical awareness of web-based applications and infrastructure. Experience working with technical and non-technical teams across a broad range of IT disciplines and geographies. Thorough knowledge of CVP (or alternate stage gate decision process) and underlying project methodologies. Ability to assess integrity and appropriateness of potential IT solutions Strong business awareness DESIRED The SSE should have a good working knowledge of: Application Architectures System / Function Matrix Enterprise Manageability Diagrams Interface Catalogues Data Architectures Data flow diagrams Technology Architectures Environments and Locations Diagram Communication Engineering Diagram Strong Planning, Cost Estimating, Risk Management, Performance Management, Quality & Delivery Assurance skills Strong analytical skills, willing to challenge and be challenged Strong interpersonal skills working at all levels in an organization Strong attention to detail and delivery focused Strong motivation with proactive approach to find options and solutions Experience of BP Upstream, and Group & Segment IT&S technologies and tools Knowledge, Skills, Abilities, and Other Characteristics Section above already lists some skills desired. Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.