Notting Hill Genesis, one of London's biggest housing associations, is seeking an Oversight and Governance Manager to work within our new Customer Journey and Insight department. We're changing how we do things for customers and this role will be central to that change by ensuring we have robust oversight, governance, and accountability across teams and departments. As the Oversight and Governance Manager, you'll build relationships and work with colleagues across the Journey and Insight team, Operations department, and wider business to help us meet the objectives of our Better Together strategy. You'll make sure we're on track to deliver benefits to customers and our business through the changes we make. Our values and social purpose are what drives us forward so we're seeking candidates who believe in putting the customer first. You'll be joining us at a really exciting time and will be part of a new expanded Customer Experience and the wider Operations department. If you have experience working within or establishing governance frameworks as well as measuring and monitoring the impact of change initiatives, we'd like to hear from you. A dynamic, enthusiastic person with a passion for supporting change and overseeing improvements will be well placed to succeed in this role. Are you inspired to join us? Learn more about the Customer Experience team in our recruitment pack. Role Responsibilities: As the Oversight & Governance Manager, your key responsibilities will include: Establishing and maintaining a robust governance framework to oversee, hold accountable, and track customer journey enhancements. Collaborating with cross-functional teams to ensure that all journey improvements align with our organisational objectives, delivering tangible benefits. Creating a framework for capturing and documenting baseline metrics to facilitate benefit realisation Implementing rigorous tracking and monitoring tools to ensure the timely delivery of journey enhancements, proactively addressing any bottlenecks or challenges. Advocating for benefit realisation, collaborating closely with the finance team to quantify the value delivered by each journey enhancement, and working with operational teams to quantify and articulate experiential improvements. Cultivating a culture of continuous improvement, motivating teams to explore innovative solutions and adopt best practices in customer journey management. The Ideal Candidate: We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Essential: Extensive knowledge of governance frameworks, and best practices Experience in overseeing and optimising customer journeys, ideally with a focus on governance and oversight Strong analytical skills, with the ability to track progress, identify challenges, and ensure benefit realisation. Desirable: Excellent communication skills, skilled at facilitating workshops, engaging stakeholders, and presenting insights. Experience with digital tools and platforms used for project management, tracking, and feedback collection. Proven ability to collaborate with cross-functional teams, ensuring alignment, accountability, and effective delivery of journey enhancements. What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more. Interest free loans - season ticket loan, tenancy deposit loan and training loan Cycle to work scheme. Life Assurance x 4 annual salary Selection process Step 1: If you are interested, please submit your CV and supporting statement now. Closing date is 11 February 2024. Step 2: Successful candidates will be asked to prepare a presentation Step 3: Successful candidates will be invited to interview Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via (url removed). NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.
Mar 29, 2024
Full time
Notting Hill Genesis, one of London's biggest housing associations, is seeking an Oversight and Governance Manager to work within our new Customer Journey and Insight department. We're changing how we do things for customers and this role will be central to that change by ensuring we have robust oversight, governance, and accountability across teams and departments. As the Oversight and Governance Manager, you'll build relationships and work with colleagues across the Journey and Insight team, Operations department, and wider business to help us meet the objectives of our Better Together strategy. You'll make sure we're on track to deliver benefits to customers and our business through the changes we make. Our values and social purpose are what drives us forward so we're seeking candidates who believe in putting the customer first. You'll be joining us at a really exciting time and will be part of a new expanded Customer Experience and the wider Operations department. If you have experience working within or establishing governance frameworks as well as measuring and monitoring the impact of change initiatives, we'd like to hear from you. A dynamic, enthusiastic person with a passion for supporting change and overseeing improvements will be well placed to succeed in this role. Are you inspired to join us? Learn more about the Customer Experience team in our recruitment pack. Role Responsibilities: As the Oversight & Governance Manager, your key responsibilities will include: Establishing and maintaining a robust governance framework to oversee, hold accountable, and track customer journey enhancements. Collaborating with cross-functional teams to ensure that all journey improvements align with our organisational objectives, delivering tangible benefits. Creating a framework for capturing and documenting baseline metrics to facilitate benefit realisation Implementing rigorous tracking and monitoring tools to ensure the timely delivery of journey enhancements, proactively addressing any bottlenecks or challenges. Advocating for benefit realisation, collaborating closely with the finance team to quantify the value delivered by each journey enhancement, and working with operational teams to quantify and articulate experiential improvements. Cultivating a culture of continuous improvement, motivating teams to explore innovative solutions and adopt best practices in customer journey management. The Ideal Candidate: We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Essential: Extensive knowledge of governance frameworks, and best practices Experience in overseeing and optimising customer journeys, ideally with a focus on governance and oversight Strong analytical skills, with the ability to track progress, identify challenges, and ensure benefit realisation. Desirable: Excellent communication skills, skilled at facilitating workshops, engaging stakeholders, and presenting insights. Experience with digital tools and platforms used for project management, tracking, and feedback collection. Proven ability to collaborate with cross-functional teams, ensuring alignment, accountability, and effective delivery of journey enhancements. What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more. Interest free loans - season ticket loan, tenancy deposit loan and training loan Cycle to work scheme. Life Assurance x 4 annual salary Selection process Step 1: If you are interested, please submit your CV and supporting statement now. Closing date is 11 February 2024. Step 2: Successful candidates will be asked to prepare a presentation Step 3: Successful candidates will be invited to interview Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via (url removed). NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.
We are working with a successful IFA firm based in Cardiff that is looking to grow its team by taking on an additional Administrator to support its thriving Financial Advisers and Paraplanners. This is a full-time role. However, part time could be discussed for the right candidate If you have Administration skills, are comfortable dealing with clients via telephone and have a keen eye for detail get in touch! Responsibilities Dealing with provider and client queries Distribution of authority letters Collating information on a wide range of products (ISA's, Investment Accounts, SIPP's, SSAS etc) Maintenance of client files General administration and servicing Benefits Company pension Life insurance Training and development opportunities 25 days annual leave + Bank holidays What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career. Job Synonyms: Client support, Wealth administrator, Finance Administrator, Adviser support
Mar 28, 2024
Full time
We are working with a successful IFA firm based in Cardiff that is looking to grow its team by taking on an additional Administrator to support its thriving Financial Advisers and Paraplanners. This is a full-time role. However, part time could be discussed for the right candidate If you have Administration skills, are comfortable dealing with clients via telephone and have a keen eye for detail get in touch! Responsibilities Dealing with provider and client queries Distribution of authority letters Collating information on a wide range of products (ISA's, Investment Accounts, SIPP's, SSAS etc) Maintenance of client files General administration and servicing Benefits Company pension Life insurance Training and development opportunities 25 days annual leave + Bank holidays What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career. Job Synonyms: Client support, Wealth administrator, Finance Administrator, Adviser support
Equifax Pre-sales Consultants are customer-facing subject matter experts in a number of specialist domains - consumer lending/risk, commercial lending/risk, risk management, identity management, fraud prevention and debt collection. They are innovative and motivated to keep ahead of market trends and ever evolving customer challenges. The team works closely with our major customers demonstrating how to drive value from Equifax solutions and building stronger client relationships. Our consultants combine a deep understanding of the market, regulatory landscape, our customers, their priorities and of our data, products and services. We are seeking a Principal Consultant (Fraud & ID) to act as a trusted advisor to our key customers and partners working across multiple vertical markets - banking, insurance, consumer finance, telco, gaming, utilities & public sector. You will have an exciting opportunity to work with our key customers to advise them how they should approach challenges and market opportunities. You will also work closely with our partners to optimise commercial opportunities. Acting as an SME from an industry, product, technical, and regulatory perspective, this is an exciting opportunity for an experienced Fraud & ID professional with strong core technical skills and product knowledge to join and be part of a growing commercially focused pre-sales team. What you'll do Provision of specialist pre-sales consultancy expertise in the field of Fraud & ID - trusted advisor to our clients & partners and valued partner to our Equifax colleagues Responsible for value creation and delivering the Fraud & ID value story to our clients and prospects Working with our strategic customers as the Fraud & ID subject matter expert across all stages of the customer journey - onboarding, account management and debt collection Detailed understanding of our customers, including their priorities, challenges and opportunities Support industry relations via production of white papers, articles and editorials, conference speaking, seminar and trade association attendance Facilitate consultative workshops & customer discovery sessions - identify solutions to overcome customer critical business issues Prepare insightful presentations on market trends, and customer portfolios to keep the customer informed of their position in the market and where they might be able to make improvements. Build a positive reputation as trusted advisors Interact closely, effectively & professionally with various client stakeholders - decision makers, economic buyers, users & influencers across multiple touch points e.g. Strategy, Operations, Decision Science, Analytics & Technology Build relationships with key individuals in Equifax's client base e.g. Head of Fraud & ID, Operations, Debt Management, Fraud, Analytics, Strategy, etc. Share industry best practice with respect to solution implementation and optimisation in considering Equifax Fraud & ID data and solution offerings Prepare pitches to address any identified business issues and demonstrate the value such solutions would deliver Propose solutions considering the Equifax Fraud & ID Bureau suite and design strategies (process and/or technology) to solve for customer needs. Create compelling business cases, use cases & custom journeys to illustrate how Equifax solutions can help a customer achieve their business objectives Proactively design detailed success criteria and 'what good looks like' in partnership with clients regarding the assessment of Equifax products & solutions. Design and manage trials, assessments, POC's and analytical studies of Equifax products & solutions Work in partnership with clients to quantify the value of Equifax products and solutions i.e. Return on Investment (ROI) assessments Provide technical & strategic expertise in preparation of customer bids, proposals, RFI responses & RFP response Product development - assist the Product Teams with product strategy, feeding in personal insights, industry best practice, & voice of customer recommendations on future priorities and strategies. Contribute to longer term strategic business planning & product development for Equifax Accountable for the delivery of applicable commercial targets relating to your customers and the Equifax UK business What experience you need Extensive experience supporting clients in the optimal use of data for Fraud & ID management purposes Expert knowledge of Fraud & ID management industry best practice, regulations, innovations & future digital technologies Deep understanding of Fraud & ID strategies and processes including emerging or new service initiatives Understanding of data and insights to support Fraud & ID management Ability to travel regularly within the UK to meet with clients or to attend other Equifax offices and conferences. Subject to UK Gov COVID guidelines Industry experience within the banking or financial services markets along with an applicable consultancy background Demonstrated experience in pre-sales, either for a vendor technology company, CRA, a 'Big 4' or other consulting firm selling services or solutions to banks or financial services companies. Or extensive time spent 'client side' as a Fraud & ID management practitioner/leader. Ability to link product capabilities to business value and relate to customer pain points Strong presentation skills; able to participate in the delivery of workshops to drive definition of scope aligned with Equifax capabilities Experience in RFP & RFI processes through to formal presentation to senior executives Ability to communicate effectively with customers, project leads and within Sales team Likely to have extensive experience within a Fraud & ID environment with a proven track record of delivery Strong problem-solving and influencing skills Excellent analytical skills and exposure to risk modelling Comfort in pitching to clients and senior stakeholders Proven ability to deliver outstanding customer satisfaction Entrepreneurial style, drive and sense of urgency, coupled with the ability to work well individually and with others as part of a consulting team and the wider business Excellent communication, professional presentation and process/organisational skills, as well as strong creative orientation and the ability to craft innovative solutions Excellent project/task management and ability to work unsupervised What could set you apart You have worked 'client side' for a number of years You talk our customers language, you have been in 'their shoes' You have experience working within the CRA or 'Big Data' industry You have the ability to bring knowledge, expertise and practicality together to provide thought leadership to our clients You have the ability to build trust and rapport quickly You have experience in conference speaking You have a strong professional network within Fraud & ID management
Mar 28, 2024
Full time
Equifax Pre-sales Consultants are customer-facing subject matter experts in a number of specialist domains - consumer lending/risk, commercial lending/risk, risk management, identity management, fraud prevention and debt collection. They are innovative and motivated to keep ahead of market trends and ever evolving customer challenges. The team works closely with our major customers demonstrating how to drive value from Equifax solutions and building stronger client relationships. Our consultants combine a deep understanding of the market, regulatory landscape, our customers, their priorities and of our data, products and services. We are seeking a Principal Consultant (Fraud & ID) to act as a trusted advisor to our key customers and partners working across multiple vertical markets - banking, insurance, consumer finance, telco, gaming, utilities & public sector. You will have an exciting opportunity to work with our key customers to advise them how they should approach challenges and market opportunities. You will also work closely with our partners to optimise commercial opportunities. Acting as an SME from an industry, product, technical, and regulatory perspective, this is an exciting opportunity for an experienced Fraud & ID professional with strong core technical skills and product knowledge to join and be part of a growing commercially focused pre-sales team. What you'll do Provision of specialist pre-sales consultancy expertise in the field of Fraud & ID - trusted advisor to our clients & partners and valued partner to our Equifax colleagues Responsible for value creation and delivering the Fraud & ID value story to our clients and prospects Working with our strategic customers as the Fraud & ID subject matter expert across all stages of the customer journey - onboarding, account management and debt collection Detailed understanding of our customers, including their priorities, challenges and opportunities Support industry relations via production of white papers, articles and editorials, conference speaking, seminar and trade association attendance Facilitate consultative workshops & customer discovery sessions - identify solutions to overcome customer critical business issues Prepare insightful presentations on market trends, and customer portfolios to keep the customer informed of their position in the market and where they might be able to make improvements. Build a positive reputation as trusted advisors Interact closely, effectively & professionally with various client stakeholders - decision makers, economic buyers, users & influencers across multiple touch points e.g. Strategy, Operations, Decision Science, Analytics & Technology Build relationships with key individuals in Equifax's client base e.g. Head of Fraud & ID, Operations, Debt Management, Fraud, Analytics, Strategy, etc. Share industry best practice with respect to solution implementation and optimisation in considering Equifax Fraud & ID data and solution offerings Prepare pitches to address any identified business issues and demonstrate the value such solutions would deliver Propose solutions considering the Equifax Fraud & ID Bureau suite and design strategies (process and/or technology) to solve for customer needs. Create compelling business cases, use cases & custom journeys to illustrate how Equifax solutions can help a customer achieve their business objectives Proactively design detailed success criteria and 'what good looks like' in partnership with clients regarding the assessment of Equifax products & solutions. Design and manage trials, assessments, POC's and analytical studies of Equifax products & solutions Work in partnership with clients to quantify the value of Equifax products and solutions i.e. Return on Investment (ROI) assessments Provide technical & strategic expertise in preparation of customer bids, proposals, RFI responses & RFP response Product development - assist the Product Teams with product strategy, feeding in personal insights, industry best practice, & voice of customer recommendations on future priorities and strategies. Contribute to longer term strategic business planning & product development for Equifax Accountable for the delivery of applicable commercial targets relating to your customers and the Equifax UK business What experience you need Extensive experience supporting clients in the optimal use of data for Fraud & ID management purposes Expert knowledge of Fraud & ID management industry best practice, regulations, innovations & future digital technologies Deep understanding of Fraud & ID strategies and processes including emerging or new service initiatives Understanding of data and insights to support Fraud & ID management Ability to travel regularly within the UK to meet with clients or to attend other Equifax offices and conferences. Subject to UK Gov COVID guidelines Industry experience within the banking or financial services markets along with an applicable consultancy background Demonstrated experience in pre-sales, either for a vendor technology company, CRA, a 'Big 4' or other consulting firm selling services or solutions to banks or financial services companies. Or extensive time spent 'client side' as a Fraud & ID management practitioner/leader. Ability to link product capabilities to business value and relate to customer pain points Strong presentation skills; able to participate in the delivery of workshops to drive definition of scope aligned with Equifax capabilities Experience in RFP & RFI processes through to formal presentation to senior executives Ability to communicate effectively with customers, project leads and within Sales team Likely to have extensive experience within a Fraud & ID environment with a proven track record of delivery Strong problem-solving and influencing skills Excellent analytical skills and exposure to risk modelling Comfort in pitching to clients and senior stakeholders Proven ability to deliver outstanding customer satisfaction Entrepreneurial style, drive and sense of urgency, coupled with the ability to work well individually and with others as part of a consulting team and the wider business Excellent communication, professional presentation and process/organisational skills, as well as strong creative orientation and the ability to craft innovative solutions Excellent project/task management and ability to work unsupervised What could set you apart You have worked 'client side' for a number of years You talk our customers language, you have been in 'their shoes' You have experience working within the CRA or 'Big Data' industry You have the ability to bring knowledge, expertise and practicality together to provide thought leadership to our clients You have the ability to build trust and rapport quickly You have experience in conference speaking You have a strong professional network within Fraud & ID management
Casanovas Recruitment Solutions have an exciting opportunity for an experienced Head of Employment Policy Practice to join a reputable, growing and renowned local employer within a specialist sector of the public service. The role will be offered on a part time basis working 3 days per week circa 22.5hrs with hybrid and flexible working provisions. This is one one year fixed contract. The role: As the Head of Employment Policy Practice you will be reporting to the Assistant Director of HR leading on employment policy and practice, which will assist the conditions to meet strategic aims by having lead responsibility for developing policy, guidance and process for pay, policy and terms and conditions of employment. Main Duties and Responsibilities: As custodian for people related policies and practice, responsible for ensuring all HR Policies and Toolkits are updated to reflect any statutory, legislative, or other changes. Develop and propose policy schedule to ensure that policies and supporting materials are reviewed and updated on a regular basis or in line with specific needs of the organisation. Coordinate resources working on policy change and the associated collaboration with L&D, Comms, and other teams to ensure effective launch. Update existing and draft new HR policies using agreed template, format and content style ensuring accessibility and links to other related content/policies. Ensure process improvement and knowledge transfer as necessary to the wider team to ensure understanding as and when changes are made. Provide responsive, high quality specialist advice, employment law and HR industry developments on all aspects of HR on an as and when required basis. Specific areas: To act as the subject matter expert to Director of People Services, Assistant Director of HR, JNCC and SLT on HR policies and strategy. On an annual basis, support Assistant HR Director with developing and implementing the HR strategy to ensure our policies meet current and future organisational needs and achieve continuous improvements in service delivery. Linked to point above to schedule reviews based on priorities. To undertake or support consultation and negotiation with staff and unions as directed. Ensuring regular communication to the Service Leadership Team (SLT) and wider workforce on local and national developments in relation to pay, policy and terms and conditions preparing papers and recommendations for consideration or consultation as appropriate. Lead on projects and developments as directed by Assistant Director of HR and Director of People Services. As project lead develop project plans, devise a structure, implement project including providing training, communicate changes and monitor progress. Working with the Communications Team to ensure that wider staff communications relating to employment policy and practice is managed appropriately. To oversee the ER context & Culture Monitor the IR and ER context using metrics and information from cases, feedback and JNCC, input and engage with People Partnering to identify practices or policies requiring support. Complete spot checks of ER cases for audit of approach and to identify any areas of improvement to support culture and ensure reputation is maintained. Lead the Working Relationships/working well together part of the People Strategy. Support the team with ER CPD and access to resources for related advice. Monitor the use of paid legal advice to ensure value. Manage any liability insurance claims as functional point of contact. Pay, Reward & Benefits Ensure the organisation is offering of benefits continues to meet the needs of our people. Promotion and updates of the benefits and review of the partner organization performance/value. Working with OH & Wellbeing and other teams as applicable. Functional lead on renewal of benefit supplier contract. Partner with Finance, payroll and the Pension Lead to ensure the joined up fulfilment of our obligations. Working with the People Partners on related information succession, retirement, and associate plans. Undertake benchmarking activities to ensure our benefits are competitive and meet our Employer of Choice objective. Presenting decision proposals as needed for approval. Complete periodic checks to ensure our job evaluation and overall pay and grading structures are correct. Provide advice on interpreting allowances and calculations as needed. Skills and experience required: MCIPD or other relevant professional qualification. Knowledge and experience of delivering generalist HR services to an organisation including HR case work and policy development. Knowledge and experience of supporting and delivering organisational change such as restructures, redundancy, TUPE transfers and changes to terms and conditions Good knowledge and understanding of employment law. Experience of managing a service area or diverse group of staff. The ability to provide a sensitive, diplomatic and confidential service. Excellent verbal, written and presentation skills, including the ability to explain complex ideas and engage people. The ability to define and use analytics to support decision making. Strong interpersonal skills including motivational negotiating, influencing and relationship building. The ability to be creative and identify improvements and anticipate and respond to change. The ability to travel around the county will be required. Benefits Excellent company benefits
Mar 28, 2024
Contractor
Casanovas Recruitment Solutions have an exciting opportunity for an experienced Head of Employment Policy Practice to join a reputable, growing and renowned local employer within a specialist sector of the public service. The role will be offered on a part time basis working 3 days per week circa 22.5hrs with hybrid and flexible working provisions. This is one one year fixed contract. The role: As the Head of Employment Policy Practice you will be reporting to the Assistant Director of HR leading on employment policy and practice, which will assist the conditions to meet strategic aims by having lead responsibility for developing policy, guidance and process for pay, policy and terms and conditions of employment. Main Duties and Responsibilities: As custodian for people related policies and practice, responsible for ensuring all HR Policies and Toolkits are updated to reflect any statutory, legislative, or other changes. Develop and propose policy schedule to ensure that policies and supporting materials are reviewed and updated on a regular basis or in line with specific needs of the organisation. Coordinate resources working on policy change and the associated collaboration with L&D, Comms, and other teams to ensure effective launch. Update existing and draft new HR policies using agreed template, format and content style ensuring accessibility and links to other related content/policies. Ensure process improvement and knowledge transfer as necessary to the wider team to ensure understanding as and when changes are made. Provide responsive, high quality specialist advice, employment law and HR industry developments on all aspects of HR on an as and when required basis. Specific areas: To act as the subject matter expert to Director of People Services, Assistant Director of HR, JNCC and SLT on HR policies and strategy. On an annual basis, support Assistant HR Director with developing and implementing the HR strategy to ensure our policies meet current and future organisational needs and achieve continuous improvements in service delivery. Linked to point above to schedule reviews based on priorities. To undertake or support consultation and negotiation with staff and unions as directed. Ensuring regular communication to the Service Leadership Team (SLT) and wider workforce on local and national developments in relation to pay, policy and terms and conditions preparing papers and recommendations for consideration or consultation as appropriate. Lead on projects and developments as directed by Assistant Director of HR and Director of People Services. As project lead develop project plans, devise a structure, implement project including providing training, communicate changes and monitor progress. Working with the Communications Team to ensure that wider staff communications relating to employment policy and practice is managed appropriately. To oversee the ER context & Culture Monitor the IR and ER context using metrics and information from cases, feedback and JNCC, input and engage with People Partnering to identify practices or policies requiring support. Complete spot checks of ER cases for audit of approach and to identify any areas of improvement to support culture and ensure reputation is maintained. Lead the Working Relationships/working well together part of the People Strategy. Support the team with ER CPD and access to resources for related advice. Monitor the use of paid legal advice to ensure value. Manage any liability insurance claims as functional point of contact. Pay, Reward & Benefits Ensure the organisation is offering of benefits continues to meet the needs of our people. Promotion and updates of the benefits and review of the partner organization performance/value. Working with OH & Wellbeing and other teams as applicable. Functional lead on renewal of benefit supplier contract. Partner with Finance, payroll and the Pension Lead to ensure the joined up fulfilment of our obligations. Working with the People Partners on related information succession, retirement, and associate plans. Undertake benchmarking activities to ensure our benefits are competitive and meet our Employer of Choice objective. Presenting decision proposals as needed for approval. Complete periodic checks to ensure our job evaluation and overall pay and grading structures are correct. Provide advice on interpreting allowances and calculations as needed. Skills and experience required: MCIPD or other relevant professional qualification. Knowledge and experience of delivering generalist HR services to an organisation including HR case work and policy development. Knowledge and experience of supporting and delivering organisational change such as restructures, redundancy, TUPE transfers and changes to terms and conditions Good knowledge and understanding of employment law. Experience of managing a service area or diverse group of staff. The ability to provide a sensitive, diplomatic and confidential service. Excellent verbal, written and presentation skills, including the ability to explain complex ideas and engage people. The ability to define and use analytics to support decision making. Strong interpersonal skills including motivational negotiating, influencing and relationship building. The ability to be creative and identify improvements and anticipate and respond to change. The ability to travel around the county will be required. Benefits Excellent company benefits
SAP FICO Systems Specialist ABJ6857 South East £ 55-70k + Bonus An SAP FICO S4/HANA specialist is urgently required to join an IT team within an expert SAP function in a diverse global organisation. The SAP global team has centers across the globe who is responsible for working together to implement support, optimization of the global SAP platform. embarking on a global S/4 Hana implementation within the next year. The successful candidate needs to have sap finance and controlling background with an ability to understand complex business/operational processes and their interaction with systems. Relationship building, engagement and consultancy are key aspects of the role. This is a hands-on role that requires senior sap finance and controlling configuration and experience combined with extensive finance and controlling business process knowledge through implementations. Hybrid working ( possibility of remote ) Key Responsibilities Global implementation of S4/HANA as an active team member implementing S4/HANA SAP system configuration and on-going support. Fault fixing, change implementation and testing. Global role supporting SAP users across the working network Work on or global projects and lead IT projects Increased integration knowledge between SAP modules and other IT systems Virtual team working with the other SAP team members and project members of the S/4 HANA implementation Exposure to a wide range of global projects Identify opportunities for business process improvement matching capabilities of SAP. Business analysis and requirements definition. Creation of functional specifications. SAP system configuration and on-going support. Fault fixing, change implementation and testing. Close working relationship with the Finance, Tax and Controlling functions. Qualifications / Experience Degree finance or IT or Accounting ESSENTIALS S/4 Reading code, handy with SQVI, BAPI s Project implementations number & version of SAP VAT/Tax implementation UX Fiori Significant SAP FICO S4/HANA implementation/configuration skills including banking interfaces, product costing, profitability analysis, tax implementations for multiple countries, preferably including European countries, e-invoicing knowledge and support Knowledge of business processes SAP and SAP transactions used, in the Finance and Controlling related processes. Experience of working in a global IT SAP environt. and on global IT projects with awareness of current IT trends, Delivery focused with business process analysis skills and proven success in business and end-user engagement Ability to take an integrated view of technical problems, spanning different areas of knowledge Experience of SAP security standards Salary dependent on experience. Plus Bonus: Holiday: 25 days Pension: Employer contribution; private medical Insurance; Life Assurance; To Apply: Please contact Alison Basson ABJ6857 on (phone number removed), / (phone number removed) or apply to
Mar 28, 2024
Full time
SAP FICO Systems Specialist ABJ6857 South East £ 55-70k + Bonus An SAP FICO S4/HANA specialist is urgently required to join an IT team within an expert SAP function in a diverse global organisation. The SAP global team has centers across the globe who is responsible for working together to implement support, optimization of the global SAP platform. embarking on a global S/4 Hana implementation within the next year. The successful candidate needs to have sap finance and controlling background with an ability to understand complex business/operational processes and their interaction with systems. Relationship building, engagement and consultancy are key aspects of the role. This is a hands-on role that requires senior sap finance and controlling configuration and experience combined with extensive finance and controlling business process knowledge through implementations. Hybrid working ( possibility of remote ) Key Responsibilities Global implementation of S4/HANA as an active team member implementing S4/HANA SAP system configuration and on-going support. Fault fixing, change implementation and testing. Global role supporting SAP users across the working network Work on or global projects and lead IT projects Increased integration knowledge between SAP modules and other IT systems Virtual team working with the other SAP team members and project members of the S/4 HANA implementation Exposure to a wide range of global projects Identify opportunities for business process improvement matching capabilities of SAP. Business analysis and requirements definition. Creation of functional specifications. SAP system configuration and on-going support. Fault fixing, change implementation and testing. Close working relationship with the Finance, Tax and Controlling functions. Qualifications / Experience Degree finance or IT or Accounting ESSENTIALS S/4 Reading code, handy with SQVI, BAPI s Project implementations number & version of SAP VAT/Tax implementation UX Fiori Significant SAP FICO S4/HANA implementation/configuration skills including banking interfaces, product costing, profitability analysis, tax implementations for multiple countries, preferably including European countries, e-invoicing knowledge and support Knowledge of business processes SAP and SAP transactions used, in the Finance and Controlling related processes. Experience of working in a global IT SAP environt. and on global IT projects with awareness of current IT trends, Delivery focused with business process analysis skills and proven success in business and end-user engagement Ability to take an integrated view of technical problems, spanning different areas of knowledge Experience of SAP security standards Salary dependent on experience. Plus Bonus: Holiday: 25 days Pension: Employer contribution; private medical Insurance; Life Assurance; To Apply: Please contact Alison Basson ABJ6857 on (phone number removed), / (phone number removed) or apply to
Established in 1893 the Building Crafts College is one of the country's leading independent providers of specialist education and training in the building crafts, construction and conservation sector. Following the appointment of a new Principal in summer 2023, the Board of Governors has now embarked on a new College growth strategy. The College is now looking to appoint a suitably qualified and experienced Business Manager to be based at our Kennard Road site in Stratford, east London. The successful candidate will be a highly skilled practitioner who will have the opportunity to work directly with a team of specialist colleagues. S/he will manage the operations and finances of the College and be the senior manager with responsibility for non-teaching operations. The role is broad in its scope and we think it will suit someone who understands what it takes to be a good general operational manager but who also has deeper, specialist knowledge or experience of at least some of the key functional areas that the Business Manager is responsible for. Our ideal candidate will have strong financial acumen, excellent people management skills, be proactive and well organised with the ability to lead and enthuse a team. Summary of Key Responsibilities The financial control and management of the College's resources, including presenting regular management reports to the Board of Governors. Manage the annual College business planning process. To be the College lead on all Human Resources systems, policies and procedures including sourcing and managing third party advice. To oversee the management of the College's IT infrastructure, systems and policies including sourcing and managing third party advice and ensuring College compliance with GDPR. To be the College lead on all legal, insurance and contract matters including sourcing and managing third party advice. Manage the College's estate and facilities with respect to operations, health and safety, maintenance and renewal. To oversee the management of the College's administrative staff, systems and processes. Manage the application and distribution process for the College's bursaries and liaise with committee members. Support the growth of commercial income for non-teaching services. Remuneration and Benefits The salary is set within a range of £55,000 - £65,000 and the benefits package will include 30 days per year annual leave plus an additional two weeks of leave whilst the College is closed over the Christmas vacation period. You will also have access to a generous employer's pension and health care scheme, as well as a range of training and development opportunities. We expect the majority of the Business Manager's time will be spent on site at the College, but we offer some flexibility so that non-teaching staff can operate remotely when the need arises and by arrangement. APPLICATION PROCESS & IMPORTANT DATES Applicants should submit a CV and a covering letter of no more than two pages by email to and sent to the College Principal, Selena Bolingbroke via the button below. The deadline for receipt of applications is noon Monday 22nd April 2024 Interviews are provisionally scheduled for Wednesday May 15th 2024.
Mar 28, 2024
Full time
Established in 1893 the Building Crafts College is one of the country's leading independent providers of specialist education and training in the building crafts, construction and conservation sector. Following the appointment of a new Principal in summer 2023, the Board of Governors has now embarked on a new College growth strategy. The College is now looking to appoint a suitably qualified and experienced Business Manager to be based at our Kennard Road site in Stratford, east London. The successful candidate will be a highly skilled practitioner who will have the opportunity to work directly with a team of specialist colleagues. S/he will manage the operations and finances of the College and be the senior manager with responsibility for non-teaching operations. The role is broad in its scope and we think it will suit someone who understands what it takes to be a good general operational manager but who also has deeper, specialist knowledge or experience of at least some of the key functional areas that the Business Manager is responsible for. Our ideal candidate will have strong financial acumen, excellent people management skills, be proactive and well organised with the ability to lead and enthuse a team. Summary of Key Responsibilities The financial control and management of the College's resources, including presenting regular management reports to the Board of Governors. Manage the annual College business planning process. To be the College lead on all Human Resources systems, policies and procedures including sourcing and managing third party advice. To oversee the management of the College's IT infrastructure, systems and policies including sourcing and managing third party advice and ensuring College compliance with GDPR. To be the College lead on all legal, insurance and contract matters including sourcing and managing third party advice. Manage the College's estate and facilities with respect to operations, health and safety, maintenance and renewal. To oversee the management of the College's administrative staff, systems and processes. Manage the application and distribution process for the College's bursaries and liaise with committee members. Support the growth of commercial income for non-teaching services. Remuneration and Benefits The salary is set within a range of £55,000 - £65,000 and the benefits package will include 30 days per year annual leave plus an additional two weeks of leave whilst the College is closed over the Christmas vacation period. You will also have access to a generous employer's pension and health care scheme, as well as a range of training and development opportunities. We expect the majority of the Business Manager's time will be spent on site at the College, but we offer some flexibility so that non-teaching staff can operate remotely when the need arises and by arrangement. APPLICATION PROCESS & IMPORTANT DATES Applicants should submit a CV and a covering letter of no more than two pages by email to and sent to the College Principal, Selena Bolingbroke via the button below. The deadline for receipt of applications is noon Monday 22nd April 2024 Interviews are provisionally scheduled for Wednesday May 15th 2024.
Digital Audit is a specialist team within our Audit practice that combines a mix of technology, data, business and accounting expertise to digitally audit clients across all industries. We're constantly investing in audit technology and the skills of our people to keep up with the rapid pace of change and to deliver trust that is deeper, broader and more forward looking. What we do Technology is now at the heart of how our clients deliver their services. The complexity of systems, increasing use of data and the continuous investment in technologies by our clients, creates new challenges, but equally, opportunities, as to how we assess our client risks and build trust in society. As an audit practice, we invested significantly in innovative technology to understand how our client's processes, technologies and systems operate in order to provide a fair view on how they address their risks. The I&D (Innovation & Data) team is part of the larger UK Audit practice. We provide and develop the innovation initiatives across a large array of our audit clients. We do this through the implementation of robotics, AI, machine learning and advanced analytics tools, leveraging the best technologies currently on the market. The team works with audit clients and internal audit stakeholders to generate crucial insights and find patterns in data to match with our understanding of client risk assessments. We also build scalable automated solutions for existing audit processes across an array of industries. We often assure that information and data provided to the audit practice is accurate, complete, and can be trusted. What you'll do The I&D team is a high performing and diverse team that leads the way in the implementation of advanced technologies within the PwC UK audit practice. As a trusted specialist, you will advise senior stakeholders on ways to automate and reimagine audits, implementing innovative technologies, such as Python, R, SQL, Alteryx, Power BI, Process Intelligence and Machine Learning. Building a strong understanding for the role data and analytics plays in the modern day audit. You'll get to work on technical assignments enabling you to develop skills in Advanced Analytics, Machine Learning, Data Engineering and sophisticated visualisation tools to provide clients with the PwC digital audit experience. This means that you'll develop the technical, business and soft skills around the topic of data and analytics that our clients are demanding today. As the leading analytics function in the PwC UK audit practice, you'll get to work closely with audit clients across a broad range of industries (e.g. banking, insurance, asset and wealth management, oil and gas, manufacturing and telecoms). Training and development Through our tailored training programme you'll develop the foundations to become a highly skilled advanced analytics professional. You'll also get the full support of your own Career Coach and experienced colleagues who'll help guide and shape your career, so that you're always delivering the best you can. We aim to make sure graduates gain relevant external business and technical accreditations. Together, these provide a good combination of business knowledge and technical skill that sets our advanced analytics professionals apart. Requirements To be considered you must be able to demonstrate experience working in a data role, covering multiple of the following disciplines Scope of work is to carry out audit of financial statements using data analytics and technology Apply knowledge of existing audit methodologies Liaison with audit teams and audit clients to develop innovative approaches Data transformation and modelling (e.g. pandas and scikit-learn in Python); Data storage and querying (e.g. SQL, Alteryx, Python); Data visualisation experience (eg PowerBI, Tableau) Understanding of common data quality issues and they effect they have on machine learning models; Data cleansing and manipulation for machine learning (e.g. feature engineering); Robotics experience eg UI Path; Experience and be able to demonstrate finance/accounting understanding; Experience with financial / general ledger data; Knowledge of the current data science software platforms. To be successful in this role you will need to demonstrate the following The ability to come up with creative solutions to complex problems; Good audit knowledge and understanding of the audit process Experience working and leading a team and on listed/multinational clients Exceptional analytical and technical aptitude; Exceptional attention to detail; The ability to manage time, prioritise tasks and work under tight deadlines; Ability to coach and support team members; Concise and clear communication when presenting and explaining results and findings. Client relationship-building and management skills Experience in working in complex environments Experience in coaching junior colleagues and an interest in developing others
Mar 27, 2024
Full time
Digital Audit is a specialist team within our Audit practice that combines a mix of technology, data, business and accounting expertise to digitally audit clients across all industries. We're constantly investing in audit technology and the skills of our people to keep up with the rapid pace of change and to deliver trust that is deeper, broader and more forward looking. What we do Technology is now at the heart of how our clients deliver their services. The complexity of systems, increasing use of data and the continuous investment in technologies by our clients, creates new challenges, but equally, opportunities, as to how we assess our client risks and build trust in society. As an audit practice, we invested significantly in innovative technology to understand how our client's processes, technologies and systems operate in order to provide a fair view on how they address their risks. The I&D (Innovation & Data) team is part of the larger UK Audit practice. We provide and develop the innovation initiatives across a large array of our audit clients. We do this through the implementation of robotics, AI, machine learning and advanced analytics tools, leveraging the best technologies currently on the market. The team works with audit clients and internal audit stakeholders to generate crucial insights and find patterns in data to match with our understanding of client risk assessments. We also build scalable automated solutions for existing audit processes across an array of industries. We often assure that information and data provided to the audit practice is accurate, complete, and can be trusted. What you'll do The I&D team is a high performing and diverse team that leads the way in the implementation of advanced technologies within the PwC UK audit practice. As a trusted specialist, you will advise senior stakeholders on ways to automate and reimagine audits, implementing innovative technologies, such as Python, R, SQL, Alteryx, Power BI, Process Intelligence and Machine Learning. Building a strong understanding for the role data and analytics plays in the modern day audit. You'll get to work on technical assignments enabling you to develop skills in Advanced Analytics, Machine Learning, Data Engineering and sophisticated visualisation tools to provide clients with the PwC digital audit experience. This means that you'll develop the technical, business and soft skills around the topic of data and analytics that our clients are demanding today. As the leading analytics function in the PwC UK audit practice, you'll get to work closely with audit clients across a broad range of industries (e.g. banking, insurance, asset and wealth management, oil and gas, manufacturing and telecoms). Training and development Through our tailored training programme you'll develop the foundations to become a highly skilled advanced analytics professional. You'll also get the full support of your own Career Coach and experienced colleagues who'll help guide and shape your career, so that you're always delivering the best you can. We aim to make sure graduates gain relevant external business and technical accreditations. Together, these provide a good combination of business knowledge and technical skill that sets our advanced analytics professionals apart. Requirements To be considered you must be able to demonstrate experience working in a data role, covering multiple of the following disciplines Scope of work is to carry out audit of financial statements using data analytics and technology Apply knowledge of existing audit methodologies Liaison with audit teams and audit clients to develop innovative approaches Data transformation and modelling (e.g. pandas and scikit-learn in Python); Data storage and querying (e.g. SQL, Alteryx, Python); Data visualisation experience (eg PowerBI, Tableau) Understanding of common data quality issues and they effect they have on machine learning models; Data cleansing and manipulation for machine learning (e.g. feature engineering); Robotics experience eg UI Path; Experience and be able to demonstrate finance/accounting understanding; Experience with financial / general ledger data; Knowledge of the current data science software platforms. To be successful in this role you will need to demonstrate the following The ability to come up with creative solutions to complex problems; Good audit knowledge and understanding of the audit process Experience working and leading a team and on listed/multinational clients Exceptional analytical and technical aptitude; Exceptional attention to detail; The ability to manage time, prioritise tasks and work under tight deadlines; Ability to coach and support team members; Concise and clear communication when presenting and explaining results and findings. Client relationship-building and management skills Experience in working in complex environments Experience in coaching junior colleagues and an interest in developing others
Up to £55,000 p.a. + up to 17.5% Annual Bonus & Excellent Benefits Provide specialist support to Investment team, including allocation of c£15bn of assets Excellent development opportunity to gain investment exposure Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon About the role: We have an exciting opportunity for an Investment Office Specialist to join the Investments team within the Finance Division at our NFU Mutual Head Office in Tiddington. Reporting to the Investment Strategy Manager, and working within a wider team of seven, you'll provide specialist support to the Investment Office team in all areas of their work. This includes Strategic Asset Allocation of c£15bn of assets and product management, as well as the maintenance of key investment communications and product development, such as Pensions, Investments and ISAs. As Investment Office Specialist, you'll design, develop and test models used for Strategic Asset Allocation, ensuring you adhere to all relevant internal risk controls and modelling policies. This requires you to fully document processes and check results to proactively identify areas for improvement in either the process or models. You'll also support the implementation of any new or amended software solutions. As well as providing support to keep key documents such as Investment mandates up to date, you'll also ensure that customer-facing communications about investments have clear and accurate content. To resolve any technical queries that arise from either internal or external stakeholders relating to these communications and the funds they support, you'll build a strong relationship between the Investment Office and the Propositions team. This role is based in our Tiddington Head Office, just outside of Stratford-upon-Avon. We understand how important a positive work-life balance is to you, so we offer great facilities when you want to be in an office environment, and support to work some of your hours from home.? About you: As an Investment Office Specialist, you have strong communication skills and easily build relationships with internal and external stakeholders. Highly numerate, with strong analytic and IT skills, you bring a genuine interest in all things investment related and readily keep up to date with the latest sector trends and news. To join our team. you must also have: A degree in a numerate subject, for example Economics, Finance, Maths or Physics. An appropriate professional qualification, such as CFA, FRM or FIA or be willing to work towards. Investment related work experience. Good understanding of financial markets, both asset classes and products, and related systems. Experience of working with Statistics. An understanding of Strategic Asset Allocation methodologies and a comprehensive knowledge of Microsoft Office applications Excel and Visual Basic would be an advantage. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards: When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary of up to £55,000 depending on experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual: We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024 and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Closing date for applications: 9th April 2024.
Mar 27, 2024
Full time
Up to £55,000 p.a. + up to 17.5% Annual Bonus & Excellent Benefits Provide specialist support to Investment team, including allocation of c£15bn of assets Excellent development opportunity to gain investment exposure Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon About the role: We have an exciting opportunity for an Investment Office Specialist to join the Investments team within the Finance Division at our NFU Mutual Head Office in Tiddington. Reporting to the Investment Strategy Manager, and working within a wider team of seven, you'll provide specialist support to the Investment Office team in all areas of their work. This includes Strategic Asset Allocation of c£15bn of assets and product management, as well as the maintenance of key investment communications and product development, such as Pensions, Investments and ISAs. As Investment Office Specialist, you'll design, develop and test models used for Strategic Asset Allocation, ensuring you adhere to all relevant internal risk controls and modelling policies. This requires you to fully document processes and check results to proactively identify areas for improvement in either the process or models. You'll also support the implementation of any new or amended software solutions. As well as providing support to keep key documents such as Investment mandates up to date, you'll also ensure that customer-facing communications about investments have clear and accurate content. To resolve any technical queries that arise from either internal or external stakeholders relating to these communications and the funds they support, you'll build a strong relationship between the Investment Office and the Propositions team. This role is based in our Tiddington Head Office, just outside of Stratford-upon-Avon. We understand how important a positive work-life balance is to you, so we offer great facilities when you want to be in an office environment, and support to work some of your hours from home.? About you: As an Investment Office Specialist, you have strong communication skills and easily build relationships with internal and external stakeholders. Highly numerate, with strong analytic and IT skills, you bring a genuine interest in all things investment related and readily keep up to date with the latest sector trends and news. To join our team. you must also have: A degree in a numerate subject, for example Economics, Finance, Maths or Physics. An appropriate professional qualification, such as CFA, FRM or FIA or be willing to work towards. Investment related work experience. Good understanding of financial markets, both asset classes and products, and related systems. Experience of working with Statistics. An understanding of Strategic Asset Allocation methodologies and a comprehensive knowledge of Microsoft Office applications Excel and Visual Basic would be an advantage. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards: When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary of up to £55,000 depending on experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual: We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024 and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Closing date for applications: 9th April 2024.
ESG Investment Strategist, State Street Global Advisors, Assistant Vice President page is loaded ESG Investment Strategist, State Street Global Advisors, Assistant Vice President Apply locations London, England time type Full time posted on Posted Yesterday job requisition id R-744635 Why this role is important to us State Street Global Advisors (SSGA) provides dedicated ESG/sustainable investment products and strategies, research, thought leadership, and implementation guidance demonstrating the firm's commitment to providing choice to meet our clients' needs. SSGA's ESG team spans various functions covering investments, research and data analytics and extends into various asset classes. Further growing the core ESG strategy team is a key priority for SSGA. This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements. What you will be responsible for As ESG Investment Specialist you will Be an expert on a variety of ESG themes and topics, and rapidly grow into delivering that expertise to serve clients, empower colleagues and raise SSGA's public ESG profile Act as an ESG investment subject matter expert to both internal and external stakeholders Contribute to the adoption of SSGA's investment strategies with clients and prospects, in collaboration with client-facing teams, to fuel the growth of SSGA's ESG business Contribute to complex projects and help conduct ESG related analysis for some of the most sophisticated investors in the world Assist with ESG research efforts across investment teams Collaborate with and keep internal business partners and clients updated on general ESG industry trends and provide insights on how they affect client goals and our offering Contribute to our thought leadership platform and help drive the research agenda on salient ESG and sustainability topics and trends Help to manage ESG requests for proposals/ information (RFP/RFI) and due diligence questionnaires Contribute to the creation of solutions collateral and general ESG marketing materials What we value These skills will help you succeed in this role Analytical with a solid investment foundation, and the ability to formulate strategy to convert ideas into action Passionate about ESG issues with experience in dealing with the investment implications Highly developed team player, within a multi-cultural environment; someone who is sensitive to complexities within a global business Commercially minded Self-starter, motivated and driven to succeed; someone who will thrive in a dynamic and entrepreneurial team environment and is results oriented Capable communicator (written and verbal), with strong relationship management skills Education & Preferred Qualifications 4+ years of work experience preferably in investment management (ESG specific experience a plus) or with an ESG research/data vendor Good understanding of the ESG investing landscape, market trends including a solid understanding of the interplay between investments and ESG frameworks such as the UNSDGs, TCFD, ESG ratings Strong written and oral communication and presentation skills to articulate complex concepts and issues in a compelling, persuasive, fact-based manner Interest in working cross-functionally/ geographically and building relationships with investment, sales, operations, marketing and product teams Willingness to collaborate with members of the team to achieve group performance targets Degree in Finance, Economics, business or similar field Are you the right candidate? Yes! We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit. About State Street Global Advisors What We Do. As the asset management arm of State Street Corporation, State Street Global Advisors has served the world's governments, institutions and financial advisors for over four decades. With a rigorous, risk-aware approach built on research, analysis and market-tested experience, we build from a breadth of active and index strategies to create cost-effective solutions. As stewards, we help portfolio companies see that what is fair for people and sustainable for the planet can deliver long-term performance. And, as pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. As a result, we have become one of the world's largest asset managers with trillions of dollars under our care. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Company: State Street Global Advisors Similar Jobs (5) State Street Global Advisors - Portfolio Strategist, Vice President locations London, England time type Full time posted on Posted 30+ Days Ago Transfer Agency UK, Assistant Vice President, Hybrid locations London, England time type Full time posted on Posted 21 Days Ago Global Custody Product Development Data Analyst, Assistant Vice President locations London, England time type Full time posted on Posted 2 Days Ago Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us. As an Affirmative Action/Equal Opportunity Employer, we consider applications for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. For more information, for U.S. jobs only, please read our CEO Statement .
Mar 27, 2024
Full time
ESG Investment Strategist, State Street Global Advisors, Assistant Vice President page is loaded ESG Investment Strategist, State Street Global Advisors, Assistant Vice President Apply locations London, England time type Full time posted on Posted Yesterday job requisition id R-744635 Why this role is important to us State Street Global Advisors (SSGA) provides dedicated ESG/sustainable investment products and strategies, research, thought leadership, and implementation guidance demonstrating the firm's commitment to providing choice to meet our clients' needs. SSGA's ESG team spans various functions covering investments, research and data analytics and extends into various asset classes. Further growing the core ESG strategy team is a key priority for SSGA. This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements. What you will be responsible for As ESG Investment Specialist you will Be an expert on a variety of ESG themes and topics, and rapidly grow into delivering that expertise to serve clients, empower colleagues and raise SSGA's public ESG profile Act as an ESG investment subject matter expert to both internal and external stakeholders Contribute to the adoption of SSGA's investment strategies with clients and prospects, in collaboration with client-facing teams, to fuel the growth of SSGA's ESG business Contribute to complex projects and help conduct ESG related analysis for some of the most sophisticated investors in the world Assist with ESG research efforts across investment teams Collaborate with and keep internal business partners and clients updated on general ESG industry trends and provide insights on how they affect client goals and our offering Contribute to our thought leadership platform and help drive the research agenda on salient ESG and sustainability topics and trends Help to manage ESG requests for proposals/ information (RFP/RFI) and due diligence questionnaires Contribute to the creation of solutions collateral and general ESG marketing materials What we value These skills will help you succeed in this role Analytical with a solid investment foundation, and the ability to formulate strategy to convert ideas into action Passionate about ESG issues with experience in dealing with the investment implications Highly developed team player, within a multi-cultural environment; someone who is sensitive to complexities within a global business Commercially minded Self-starter, motivated and driven to succeed; someone who will thrive in a dynamic and entrepreneurial team environment and is results oriented Capable communicator (written and verbal), with strong relationship management skills Education & Preferred Qualifications 4+ years of work experience preferably in investment management (ESG specific experience a plus) or with an ESG research/data vendor Good understanding of the ESG investing landscape, market trends including a solid understanding of the interplay between investments and ESG frameworks such as the UNSDGs, TCFD, ESG ratings Strong written and oral communication and presentation skills to articulate complex concepts and issues in a compelling, persuasive, fact-based manner Interest in working cross-functionally/ geographically and building relationships with investment, sales, operations, marketing and product teams Willingness to collaborate with members of the team to achieve group performance targets Degree in Finance, Economics, business or similar field Are you the right candidate? Yes! We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit. About State Street Global Advisors What We Do. As the asset management arm of State Street Corporation, State Street Global Advisors has served the world's governments, institutions and financial advisors for over four decades. With a rigorous, risk-aware approach built on research, analysis and market-tested experience, we build from a breadth of active and index strategies to create cost-effective solutions. As stewards, we help portfolio companies see that what is fair for people and sustainable for the planet can deliver long-term performance. And, as pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. As a result, we have become one of the world's largest asset managers with trillions of dollars under our care. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Company: State Street Global Advisors Similar Jobs (5) State Street Global Advisors - Portfolio Strategist, Vice President locations London, England time type Full time posted on Posted 30+ Days Ago Transfer Agency UK, Assistant Vice President, Hybrid locations London, England time type Full time posted on Posted 21 Days Ago Global Custody Product Development Data Analyst, Assistant Vice President locations London, England time type Full time posted on Posted 2 Days Ago Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us. As an Affirmative Action/Equal Opportunity Employer, we consider applications for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. For more information, for U.S. jobs only, please read our CEO Statement .
We are excited to be working with a leading publisher of academic, professional and trade titles as they are looking to hire a new Business Analyst for their Project Management office. Benefits: Salary 46,000 - 50,000 + discretionary bonus 25 days holiday Hybrid working pattern with 2 set days a week in London office Staff discount of books up to 75%! And other benefits available on application including wellness days and health insurance Who we are looking for: The ideal candidate will preferably come from the publishing industry, and possess a thorough understanding of publishing data, systems and the warehousing and distribution process. They will be able to work on complex projects involving multiple systems and interfaces, and communicate well with all publishing departments. What you will be doing: The Business Analyst will join an established team of analysts and project managers who are responsible for maintaining relationships with vendor and business stakeholders, ensuring vendors deliver business value, and working on bespoke projects that support the whole business. They will collaborate with Sales, Finance, Marketing and digital teams to develop new business critical systems. Main responsibilities: Supporting the development of key systems for both internal and external use Building relationship with vendors, defining and analysing business requirements as part of delivery process Supporting implementation of best practices within the business Managing and supporting testing of internal processes Creating documentations and standards for internal processes Carrying out ad hoc projects around metadata and distribution systems Supporting the project office with business analysis and project management duties More about the company: Our client is a world-famous independent publisher of amazing fiction, non-fiction, digital collections and professional titles. Their London offices is located in a gorgeous historical building in Central London. This company champions employees wellbeing and DEI initiatives and they offer a number of exciting team activities including company away days! For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills. Closing Date: Early applications may be prioritised. Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.
Mar 27, 2024
Full time
We are excited to be working with a leading publisher of academic, professional and trade titles as they are looking to hire a new Business Analyst for their Project Management office. Benefits: Salary 46,000 - 50,000 + discretionary bonus 25 days holiday Hybrid working pattern with 2 set days a week in London office Staff discount of books up to 75%! And other benefits available on application including wellness days and health insurance Who we are looking for: The ideal candidate will preferably come from the publishing industry, and possess a thorough understanding of publishing data, systems and the warehousing and distribution process. They will be able to work on complex projects involving multiple systems and interfaces, and communicate well with all publishing departments. What you will be doing: The Business Analyst will join an established team of analysts and project managers who are responsible for maintaining relationships with vendor and business stakeholders, ensuring vendors deliver business value, and working on bespoke projects that support the whole business. They will collaborate with Sales, Finance, Marketing and digital teams to develop new business critical systems. Main responsibilities: Supporting the development of key systems for both internal and external use Building relationship with vendors, defining and analysing business requirements as part of delivery process Supporting implementation of best practices within the business Managing and supporting testing of internal processes Creating documentations and standards for internal processes Carrying out ad hoc projects around metadata and distribution systems Supporting the project office with business analysis and project management duties More about the company: Our client is a world-famous independent publisher of amazing fiction, non-fiction, digital collections and professional titles. Their London offices is located in a gorgeous historical building in Central London. This company champions employees wellbeing and DEI initiatives and they offer a number of exciting team activities including company away days! For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills. Closing Date: Early applications may be prioritised. Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.
Equifax Pre-sales Consultants are customer-facing subject matter experts in a number of specialist domains - consumer lending/risk, commercial lending/risk, risk management, identity management, fraud prevention and debt collection. They are innovative and motivated to keep ahead of market trends and ever evolving customer challenges. The team works closely with our major customers demonstrating how to drive value from Equifax solutions and building stronger client relationships. Our consultants combine a deep understanding of the market, regulatory landscape, our customers, their priorities and of our data, products and services. We are seeking a Principal Consultant (Commercial Risk) to act as a trusted advisor to our key customers and partners working across multiple vertical markets - banking, insurance, Commercial finance, telco, gaming, utilities & public sector. You will have an exciting opportunity to work with our key customers to advise them how they should approach challenges and market opportunities. You will also work closely with our partners to optimise commercial opportunities. Acting as an SME from an industry, product, technical, and regulatory perspective, this is an exciting opportunity for an experienced Commercial Risk professional with strong core technical skills and product knowledge to join and be part of a growing commercially focused pre-sales team. What you'll do Provision of specialist pre-sales consultancy expertise in the field of Commercial Risk - trusted advisor to our clients & partners and valued partner to our Equifax colleagues Responsible for value creation and delivering the Commercial Risk value story to our clients and prospects Working with our strategic customers as the Commercial Risk subject matter expert across all stages of the customer journey - onboarding, account management and debt collection Detailed understanding of our customers, including their priorities, challenges and opportunities Support industry relations via production of white papers, articles and editorials, conference speaking, seminar and trade association attendance Facilitate consultative workshops & customer discovery sessions - identify solutions to overcome customer critical business issues Prepare insightful presentations on market trends, and customer portfolios to keep the customer informed of their position in the market and where they might be able to make improvements. Build a positive reputation as trusted advisors Interact closely, effectively & professionally with various client stakeholders - decision makers, economic buyers, users & influencers across multiple touch points e.g. Strategy, Operations, Decision Science, Analytics & Technology Build relationships with key individuals in Equifax's client base e.g. Head of Commercial Lending, Operations, Debt Management, Fraud, Analytics, Strategy, etc. Share industry best practice with respect to solution implementation and optimisation in considering Equifax Commercial data and solution offerings Prepare pitches to address any identified business issues and demonstrate the value such solutions would deliver Propose solutions considering the Equifax Commercial Bureau suite and design strategies (process and/or technology) to solve for customer needs. Create compelling business cases, use cases & custom journeys to illustrate how Equifax solutions can help a customer achieve their business objectives Proactively design detailed success criteria and 'what good looks like' in partnership with clients regarding the assessment of Equifax products & solutions. Design and manage trials, assessments, POC's and analytical studies of Equifax products & solutions Work in partnership with clients to quantify the value of Equifax products and solutions i.e. Return on Investment (ROI) assessments Provide technical & strategic expertise in preparation of customer bids, proposals, RFI responses & RFP response Product development - assist the Product Teams with product strategy, feeding in personal insights, industry best practice, & voice of customer recommendations on future priorities and strategies. Contribute to longer term strategic business planning & product development for Equifax Accountable for the delivery of applicable commercial targets relating to your customers and the Equifax UK business What experience you need Extensive experience supporting clients in the optimal use of data for Commercial risk management purposes Expert knowledge of Commercial risk management industry best practice, regulations, innovations & future digital technologies Deep understanding of Commercial risk strategies and processes including emerging or new service initiatives Understanding of data and insights to support Commercial risk management Ability to travel regularly within the UK to meet with clients or to attend other Equifax offices and conferences. Subject to UK Gov COVID guidelines Industry experience within the banking or financial services markets along with an applicable consultancy background Demonstrated experience in pre-sales, either for a vendor technology company, CRA, a 'Big 4' or other consulting firm selling services or solutions to banks or financial services companies. Or extensive time spent 'client side' as a Commercial risk management practitioner/leader. Ability to link product capabilities to business value and relate to customer pain points Strong presentation skills; able to participate in the delivery of workshops to drive definition of scope aligned with Equifax capabilities Experience in RFP & RFI processes through to formal presentation to senior executives Ability to communicate effectively with customers, project leads and within Sales team Likely to have extensive experience within a Commercial risk environment with a proven track record of delivery Strong problem-solving and influencing skills Excellent analytical skills and exposure to risk modelling Comfort in pitching to clients and senior stakeholders Proven ability to deliver outstanding customer satisfaction Entrepreneurial style, drive and sense of urgency, coupled with the ability to work well individually and with others as part of a consulting team and the wider business Excellent communication, professional presentation and process/organisational skills, as well as strong creative orientation and the ability to craft innovative solutions Excellent project/task management and ability to work unsupervised What could set you apart You have worked 'client side' for a number of years You talk our customers language, you have been in 'their shoes' You have experience working within the CRA or 'Big Data' industry You have the ability to bring knowledge, expertise and practicality together to provide thought leadership to our clients You have the ability to build trust and rapport quickly You have experience in conference speaking You have a strong professional network within Commercial risk management
Mar 27, 2024
Full time
Equifax Pre-sales Consultants are customer-facing subject matter experts in a number of specialist domains - consumer lending/risk, commercial lending/risk, risk management, identity management, fraud prevention and debt collection. They are innovative and motivated to keep ahead of market trends and ever evolving customer challenges. The team works closely with our major customers demonstrating how to drive value from Equifax solutions and building stronger client relationships. Our consultants combine a deep understanding of the market, regulatory landscape, our customers, their priorities and of our data, products and services. We are seeking a Principal Consultant (Commercial Risk) to act as a trusted advisor to our key customers and partners working across multiple vertical markets - banking, insurance, Commercial finance, telco, gaming, utilities & public sector. You will have an exciting opportunity to work with our key customers to advise them how they should approach challenges and market opportunities. You will also work closely with our partners to optimise commercial opportunities. Acting as an SME from an industry, product, technical, and regulatory perspective, this is an exciting opportunity for an experienced Commercial Risk professional with strong core technical skills and product knowledge to join and be part of a growing commercially focused pre-sales team. What you'll do Provision of specialist pre-sales consultancy expertise in the field of Commercial Risk - trusted advisor to our clients & partners and valued partner to our Equifax colleagues Responsible for value creation and delivering the Commercial Risk value story to our clients and prospects Working with our strategic customers as the Commercial Risk subject matter expert across all stages of the customer journey - onboarding, account management and debt collection Detailed understanding of our customers, including their priorities, challenges and opportunities Support industry relations via production of white papers, articles and editorials, conference speaking, seminar and trade association attendance Facilitate consultative workshops & customer discovery sessions - identify solutions to overcome customer critical business issues Prepare insightful presentations on market trends, and customer portfolios to keep the customer informed of their position in the market and where they might be able to make improvements. Build a positive reputation as trusted advisors Interact closely, effectively & professionally with various client stakeholders - decision makers, economic buyers, users & influencers across multiple touch points e.g. Strategy, Operations, Decision Science, Analytics & Technology Build relationships with key individuals in Equifax's client base e.g. Head of Commercial Lending, Operations, Debt Management, Fraud, Analytics, Strategy, etc. Share industry best practice with respect to solution implementation and optimisation in considering Equifax Commercial data and solution offerings Prepare pitches to address any identified business issues and demonstrate the value such solutions would deliver Propose solutions considering the Equifax Commercial Bureau suite and design strategies (process and/or technology) to solve for customer needs. Create compelling business cases, use cases & custom journeys to illustrate how Equifax solutions can help a customer achieve their business objectives Proactively design detailed success criteria and 'what good looks like' in partnership with clients regarding the assessment of Equifax products & solutions. Design and manage trials, assessments, POC's and analytical studies of Equifax products & solutions Work in partnership with clients to quantify the value of Equifax products and solutions i.e. Return on Investment (ROI) assessments Provide technical & strategic expertise in preparation of customer bids, proposals, RFI responses & RFP response Product development - assist the Product Teams with product strategy, feeding in personal insights, industry best practice, & voice of customer recommendations on future priorities and strategies. Contribute to longer term strategic business planning & product development for Equifax Accountable for the delivery of applicable commercial targets relating to your customers and the Equifax UK business What experience you need Extensive experience supporting clients in the optimal use of data for Commercial risk management purposes Expert knowledge of Commercial risk management industry best practice, regulations, innovations & future digital technologies Deep understanding of Commercial risk strategies and processes including emerging or new service initiatives Understanding of data and insights to support Commercial risk management Ability to travel regularly within the UK to meet with clients or to attend other Equifax offices and conferences. Subject to UK Gov COVID guidelines Industry experience within the banking or financial services markets along with an applicable consultancy background Demonstrated experience in pre-sales, either for a vendor technology company, CRA, a 'Big 4' or other consulting firm selling services or solutions to banks or financial services companies. Or extensive time spent 'client side' as a Commercial risk management practitioner/leader. Ability to link product capabilities to business value and relate to customer pain points Strong presentation skills; able to participate in the delivery of workshops to drive definition of scope aligned with Equifax capabilities Experience in RFP & RFI processes through to formal presentation to senior executives Ability to communicate effectively with customers, project leads and within Sales team Likely to have extensive experience within a Commercial risk environment with a proven track record of delivery Strong problem-solving and influencing skills Excellent analytical skills and exposure to risk modelling Comfort in pitching to clients and senior stakeholders Proven ability to deliver outstanding customer satisfaction Entrepreneurial style, drive and sense of urgency, coupled with the ability to work well individually and with others as part of a consulting team and the wider business Excellent communication, professional presentation and process/organisational skills, as well as strong creative orientation and the ability to craft innovative solutions Excellent project/task management and ability to work unsupervised What could set you apart You have worked 'client side' for a number of years You talk our customers language, you have been in 'their shoes' You have experience working within the CRA or 'Big Data' industry You have the ability to bring knowledge, expertise and practicality together to provide thought leadership to our clients You have the ability to build trust and rapport quickly You have experience in conference speaking You have a strong professional network within Commercial risk management
Primary Details Time Type: Full time Worker Type: Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy The Opportunity To be part of a fast paced and innovative claims team within the Motor Damage Department, reviewing new and existing claims to progress them through to final settlement. Your New Role Investigate and negotiate motor incidents to ensure settlement invoices with at-fault insurers following non-fault motor traffic accidents. Communicate and build relationships with our internal customers, external customers and stakeholders. Respond to client correspondence, online chat portal and phone calls within required service standards. Review, consider and evaluate estimates, invoices, and total loss reports. Maintaining claim files to meet FCA, PRA and GDPR regulations Access and utilize partner portals for pro-active claims management About You Ability to structure your day to prioritise required tasks and responsibility Excellent communication skills both written and verbal Ability to navigate Microsoft applications Basic understanding of motor insurance Ability to navigate multiple systems throughout a claims journey Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
Mar 27, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy The Opportunity To be part of a fast paced and innovative claims team within the Motor Damage Department, reviewing new and existing claims to progress them through to final settlement. Your New Role Investigate and negotiate motor incidents to ensure settlement invoices with at-fault insurers following non-fault motor traffic accidents. Communicate and build relationships with our internal customers, external customers and stakeholders. Respond to client correspondence, online chat portal and phone calls within required service standards. Review, consider and evaluate estimates, invoices, and total loss reports. Maintaining claim files to meet FCA, PRA and GDPR regulations Access and utilize partner portals for pro-active claims management About You Ability to structure your day to prioritise required tasks and responsibility Excellent communication skills both written and verbal Ability to navigate Microsoft applications Basic understanding of motor insurance Ability to navigate multiple systems throughout a claims journey Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
Senior Case Consultant (Full Time, Permanent Position) Leeds, Glasgow, or Manchester - (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing You will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL claims team support & contribute to claims technical strategy and practice. Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets. Claims servicing to meet or exceed agreed SLA's and caseload /FTE targets across all classes at all times by utilising operational performance data. Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms Support Commercial Property Technical Claims as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. Assist with the performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework What we're looking for Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment Knowledge of Fraud and Investigation Aware of Insurance Principles & Practice Excellent customer service and stakeholder management skills Excellent interpersonal skills Ability to work to deadlines and agreed SLA's Experience of mentoring and coaching others The successful candidate will be from a Commercial Claims background Hours: 35 hours (Monday to Friday, 9am to 5pm) There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! Up to 10% performance-based annual bonus EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 27, 2024
Full time
Senior Case Consultant (Full Time, Permanent Position) Leeds, Glasgow, or Manchester - (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing You will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL claims team support & contribute to claims technical strategy and practice. Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets. Claims servicing to meet or exceed agreed SLA's and caseload /FTE targets across all classes at all times by utilising operational performance data. Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms Support Commercial Property Technical Claims as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. Assist with the performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework What we're looking for Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment Knowledge of Fraud and Investigation Aware of Insurance Principles & Practice Excellent customer service and stakeholder management skills Excellent interpersonal skills Ability to work to deadlines and agreed SLA's Experience of mentoring and coaching others The successful candidate will be from a Commercial Claims background Hours: 35 hours (Monday to Friday, 9am to 5pm) There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! Up to 10% performance-based annual bonus EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Senior Case Consultant (Full Time, Permanent Position) Leeds, Glasgow, or Manchester - (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing You will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL claims team support & contribute to claims technical strategy and practice. Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets. Claims servicing to meet or exceed agreed SLA's and caseload /FTE targets across all classes at all times by utilising operational performance data. Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms Support Commercial Property Technical Claims as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. Assist with the performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework What we're looking for Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment Knowledge of Fraud and Investigation Aware of Insurance Principles & Practice Excellent customer service and stakeholder management skills Excellent interpersonal skills Ability to work to deadlines and agreed SLA's Experience of mentoring and coaching others The successful candidate will be from a Commercial Claims background Hours: 35 hours (Monday to Friday, 9am to 5pm) There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! Up to 10% performance-based annual bonus EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 27, 2024
Full time
Senior Case Consultant (Full Time, Permanent Position) Leeds, Glasgow, or Manchester - (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing You will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL claims team support & contribute to claims technical strategy and practice. Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets. Claims servicing to meet or exceed agreed SLA's and caseload /FTE targets across all classes at all times by utilising operational performance data. Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms Support Commercial Property Technical Claims as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. Assist with the performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework What we're looking for Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment Knowledge of Fraud and Investigation Aware of Insurance Principles & Practice Excellent customer service and stakeholder management skills Excellent interpersonal skills Ability to work to deadlines and agreed SLA's Experience of mentoring and coaching others The successful candidate will be from a Commercial Claims background Hours: 35 hours (Monday to Friday, 9am to 5pm) There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! Up to 10% performance-based annual bonus EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Residential Management Group
Southampton, Hampshire
Job Title: Senior Property Manager Contract: Full time & Permanent Location: Southampton / Hybrid £Competitive Salary + excellent benefits! Residential Management Group is a market leading Managing Agent with superb systems, robust processes, and specialist back-office support departments, so when you join us as a Senior Property Manager, you're equipped with the best support to deliver a property management service that is second to none. At RMG we manage small and large blocks and estates for RMC (Resident Management Companies), L&T (Landlord & Tenant) and Developers. You'll be working alongside a great team of property management professionals, led by a highly experienced senior management team. What will you be doing? This is no ordinary Senior Property Manager opportunity! You'll be managing a large, luxury mixed use development in Ocean Village, Southampton, so we're looking for a Senior Property Manager or Property Manager with solid experience, ideally used to managing high end schemes, and working with large and complex budgets. It is essential that you have a good grasp of High-Rise Buildings and the Building Safety Act, be MIRPM qualified and excited about delivering a great property management experience to the residents and client. Based at the on-site office 3 days a week with 2 days working from home, you'll manage this exquisite development, and the day to day management of an on-site team who keep the development looking ship-shape! Carry out services required in accordance with the lease. Monitor the services in line with the service level agreement with contractors and the terms of the lease. Construct the appropriate budget and monitor the collection of service charges to fund necessary works, liaising with our specialist departments as required. Manage and carry out the meetings with the RMC Directors, Residents association, developers etc. in line with the service level agreement and statutory requirements. Be aware of the Compliance, Health & Safety and M & E requirements of Residential Management and that your sites are fully compliant. Maintain key relationships both internally and externally. Ensure full documented audit trail for site visits; meetings (formal and informal) are completed. Ensure maintenance is identified and carried out as promptly as possible to cut down risk of further damage. Ensure all consultation procedures are followed. Review lease requirements for major works. Ensure section 20 notices are served and a major works programme is in place. What are we looking for? Block Management or Estate Management experience at Senior Property Manager or Property Manager level MIRPM qualified A good grasp of High-Rise Buildings and the Building Safety Act The ability to understand leases, service charge budgeting and associated legislation Experience working with large and complex budgets Excellent organisational skills Confident and customer centric mindset Strong communication skills with the ability to build and maintain relationships What do we offer? You'll not only be joining a market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits. 25 days holiday plus Bank Holidays and a Birthday bonus day off, if it is during the working week Ability to accrue 2 additional days holiday (subject to criteria) Life Assurance - 4 x basic salary Generous pension scheme with contributions matched up to 6 % Company performance related bonus Free Healthcare Cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - and more - all to a generous fixed amount, plus 24/7 access to remote GP Services Access to a whole host of discounts on gyms, retail, groceries, leisure, electronics and so much more! Employee Referral scheme with rewards up to £1,000 per referral Free and confidential access to Employee Assistance Programme Monthly employee wellbeing initiatives Corporate Social Responsibility events throughout the year Two paid volunteer days per year On-site parking available Hybrid / flexible working Company Equipment to support your remote working - mobile phone, laptop etc We really like to support our employees to develop in their career, so we provide Sponsorship for study and professional qualifications such as IRPM, AAT, CIMA, ACCA and give up to 5 study days. We'll also pay your annual professional subscriptions. Exclusive access to MSc. Property Management & Investment - De Montfort University, should you wish to continue your professional education further. And more With ongoing business growth, we have a variety of career opportunities so if this role isn't quite what you're looking for, please visit RMG Careers on our website or get in touch to discuss other opportunities. About Us Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 140,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work. And it doesn't stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential. Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Work from home Schedule: Monday to Friday Supplemental pay types: Yearly bonus Work Location: Hybrid remote in Southampton
Mar 27, 2024
Full time
Job Title: Senior Property Manager Contract: Full time & Permanent Location: Southampton / Hybrid £Competitive Salary + excellent benefits! Residential Management Group is a market leading Managing Agent with superb systems, robust processes, and specialist back-office support departments, so when you join us as a Senior Property Manager, you're equipped with the best support to deliver a property management service that is second to none. At RMG we manage small and large blocks and estates for RMC (Resident Management Companies), L&T (Landlord & Tenant) and Developers. You'll be working alongside a great team of property management professionals, led by a highly experienced senior management team. What will you be doing? This is no ordinary Senior Property Manager opportunity! You'll be managing a large, luxury mixed use development in Ocean Village, Southampton, so we're looking for a Senior Property Manager or Property Manager with solid experience, ideally used to managing high end schemes, and working with large and complex budgets. It is essential that you have a good grasp of High-Rise Buildings and the Building Safety Act, be MIRPM qualified and excited about delivering a great property management experience to the residents and client. Based at the on-site office 3 days a week with 2 days working from home, you'll manage this exquisite development, and the day to day management of an on-site team who keep the development looking ship-shape! Carry out services required in accordance with the lease. Monitor the services in line with the service level agreement with contractors and the terms of the lease. Construct the appropriate budget and monitor the collection of service charges to fund necessary works, liaising with our specialist departments as required. Manage and carry out the meetings with the RMC Directors, Residents association, developers etc. in line with the service level agreement and statutory requirements. Be aware of the Compliance, Health & Safety and M & E requirements of Residential Management and that your sites are fully compliant. Maintain key relationships both internally and externally. Ensure full documented audit trail for site visits; meetings (formal and informal) are completed. Ensure maintenance is identified and carried out as promptly as possible to cut down risk of further damage. Ensure all consultation procedures are followed. Review lease requirements for major works. Ensure section 20 notices are served and a major works programme is in place. What are we looking for? Block Management or Estate Management experience at Senior Property Manager or Property Manager level MIRPM qualified A good grasp of High-Rise Buildings and the Building Safety Act The ability to understand leases, service charge budgeting and associated legislation Experience working with large and complex budgets Excellent organisational skills Confident and customer centric mindset Strong communication skills with the ability to build and maintain relationships What do we offer? You'll not only be joining a market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits. 25 days holiday plus Bank Holidays and a Birthday bonus day off, if it is during the working week Ability to accrue 2 additional days holiday (subject to criteria) Life Assurance - 4 x basic salary Generous pension scheme with contributions matched up to 6 % Company performance related bonus Free Healthcare Cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - and more - all to a generous fixed amount, plus 24/7 access to remote GP Services Access to a whole host of discounts on gyms, retail, groceries, leisure, electronics and so much more! Employee Referral scheme with rewards up to £1,000 per referral Free and confidential access to Employee Assistance Programme Monthly employee wellbeing initiatives Corporate Social Responsibility events throughout the year Two paid volunteer days per year On-site parking available Hybrid / flexible working Company Equipment to support your remote working - mobile phone, laptop etc We really like to support our employees to develop in their career, so we provide Sponsorship for study and professional qualifications such as IRPM, AAT, CIMA, ACCA and give up to 5 study days. We'll also pay your annual professional subscriptions. Exclusive access to MSc. Property Management & Investment - De Montfort University, should you wish to continue your professional education further. And more With ongoing business growth, we have a variety of career opportunities so if this role isn't quite what you're looking for, please visit RMG Careers on our website or get in touch to discuss other opportunities. About Us Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 140,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work. And it doesn't stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential. Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Work from home Schedule: Monday to Friday Supplemental pay types: Yearly bonus Work Location: Hybrid remote in Southampton
Senior Manager - Recruitment Agency £50,000 + equity package + excellent bonus Birmingham / WFH blend Brilliant, newly created position due to growth, in a successful specialist recruitment business. Within a relaxed, grown-up environment - with no KPI nonsense ! You can even choose your own working hours. We re recruiting on behalf of one of Birmingham s brightest recruitment firms, who are firmly in growth mode. In this key role, you will take over the day-to-day responsibility of a well performing team of consultants. (This is not a start up!). You'll be given a high degree of day-to-day autonomy and plenty of financial investment to grow the operation. An enticing financial package is available, including an equity package within a business that has a clear long term plan. We are looking for a credible senior-level manager with a proven track record within recruitment. (This role will have a lead-from-the-front, personal billing element to it). Contact us today in complete confidence, for further information. (Please kindly note that significant recruitment agency experience is essential for this position and this is not an internal talent acquisition role). Talent Lift specialise in senior rec-to-rec. With strong connections across the recruitment industry, we find brilliant people for some of the very best: Recruitment Agencies Executive Search Firms MSP / RPO / Talent Solutions Providers Recruitment Industry Investors, Advisors and NEDs Rec Tech' Providers If you re looking to take your recruitment career to the next level, we can get you there. Above all, your confidentiality is our priority. We work discreetly but effectively. You ll find may of our current opportunities on the Talent Lift website (talentlift co uk). However many of our placements also stem from unadvertised, newly-created opportunities. If you're an experienced recruitment professional, feel free to send your CV to us more speculatively. Talent Lift specialise in senior appointments within recruitment. Typical roles include recruitment manager, recruitment director, recruitment sales director, operations director recruitment, partner executive search, area manager recruitment, regional manager recruitment, associate director recruitment, managing director recruitment. Talent Lift cover a range of recruitment sectors, including financial recruitment, accountancy recruitment, finance recruitment, executive search, search and selection, actuarial recruitment, built environment recruitment, change management recruitment, charities recruitment, commercial recruitment, construction recruitment, digital recruitment, driving recruitment, transport recruitment, education recruitment, energy recruitment, oil and gas recruitment, engineering recruitment, environmental recruitment, ex military recruitment, financial services recruitment, FM recruitment, FMCG recruitment, healthcare recruitment, hospitality recruitment, housing recruitment, HR recruitment, industrial recruitment, insurance recruitment, IT recruitment, technology recruitment, legal recruitment, life sciences recruitment, manufacturing recruitment, marketing recruitment, media recruitment, multilingual recruitment, onsite recruitment, pharmaceutical recruitment, procurement recruitment, supply chain recruitment, public sector recruitment, rail recruitment, retail recruitment, sales recruitment, scientific recruitment and social care recruitment.
Mar 27, 2024
Full time
Senior Manager - Recruitment Agency £50,000 + equity package + excellent bonus Birmingham / WFH blend Brilliant, newly created position due to growth, in a successful specialist recruitment business. Within a relaxed, grown-up environment - with no KPI nonsense ! You can even choose your own working hours. We re recruiting on behalf of one of Birmingham s brightest recruitment firms, who are firmly in growth mode. In this key role, you will take over the day-to-day responsibility of a well performing team of consultants. (This is not a start up!). You'll be given a high degree of day-to-day autonomy and plenty of financial investment to grow the operation. An enticing financial package is available, including an equity package within a business that has a clear long term plan. We are looking for a credible senior-level manager with a proven track record within recruitment. (This role will have a lead-from-the-front, personal billing element to it). Contact us today in complete confidence, for further information. (Please kindly note that significant recruitment agency experience is essential for this position and this is not an internal talent acquisition role). Talent Lift specialise in senior rec-to-rec. With strong connections across the recruitment industry, we find brilliant people for some of the very best: Recruitment Agencies Executive Search Firms MSP / RPO / Talent Solutions Providers Recruitment Industry Investors, Advisors and NEDs Rec Tech' Providers If you re looking to take your recruitment career to the next level, we can get you there. Above all, your confidentiality is our priority. We work discreetly but effectively. You ll find may of our current opportunities on the Talent Lift website (talentlift co uk). However many of our placements also stem from unadvertised, newly-created opportunities. If you're an experienced recruitment professional, feel free to send your CV to us more speculatively. Talent Lift specialise in senior appointments within recruitment. Typical roles include recruitment manager, recruitment director, recruitment sales director, operations director recruitment, partner executive search, area manager recruitment, regional manager recruitment, associate director recruitment, managing director recruitment. Talent Lift cover a range of recruitment sectors, including financial recruitment, accountancy recruitment, finance recruitment, executive search, search and selection, actuarial recruitment, built environment recruitment, change management recruitment, charities recruitment, commercial recruitment, construction recruitment, digital recruitment, driving recruitment, transport recruitment, education recruitment, energy recruitment, oil and gas recruitment, engineering recruitment, environmental recruitment, ex military recruitment, financial services recruitment, FM recruitment, FMCG recruitment, healthcare recruitment, hospitality recruitment, housing recruitment, HR recruitment, industrial recruitment, insurance recruitment, IT recruitment, technology recruitment, legal recruitment, life sciences recruitment, manufacturing recruitment, marketing recruitment, media recruitment, multilingual recruitment, onsite recruitment, pharmaceutical recruitment, procurement recruitment, supply chain recruitment, public sector recruitment, rail recruitment, retail recruitment, sales recruitment, scientific recruitment and social care recruitment.
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 27, 2024
Full time
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe with strong positions in its core markets as a specialist distributor of insulation and interiors products and as a merchant of roofing and exteriors products. We are currently looking to recruit a Sustainability Reporting Manager who be responsible for the management, coordination and external verification of all sustainability data collation, analysis, reporting, and submission requirements across the Group in line with SIG internal and UK / EU external requirements. What does the role involve? As Sustainability Reporting Manager, you will be responsible for the management of all relevant sustainability monthly, quarterly, and annual data collection and reporting, internal and external, with finance support. You will also manage group programmes, initiatives and projects related to relevant legislation, standards and reporting requirements, enabling an appropriate business response to emerging trends and business risks / opportunities. The successful candidate will also be responsible for the ongoing tracking of our sustainability commitments through accurate, detailed forecasting and KPIs, supporting our Sustainability teams to build and implement effective plans, to meet our sustainability targets and objectives. You will also provide subject matter expertise, guidance, support and coaching to Sustainability, HR, Legal, Finance and IR teams on projects / initiatives, reporting, legislation, applicable standards / frameworks, strategic actions, and associated plans. The successful candidate will require: • A nationally recognised sustainability qualification and at least 3 years' experience in a similar role.• Strong financial literacy and ability to work with numbers, statistics, and financial/regulatory reporting. • Practical experience of internal and external reporting, data collection and analysis. Financial reporting and/or forecasting experience would be an advantage.• Experience and knowledge of applicable legislation, standards, and frameworks e.g., GRI / SASB / GHG / TCFD / CSRD etc.• Project management skills including the use of relevant methodology to structure, plan, and track project progress to on time, in full, implementation.• A practical, pragmatic attitude to sustainability, with an understanding of commercial / operational business sustainability considerations and impacts.• Experience of working across Europe and within the different legislative and cultural frameworks.• Access to our Sheffield or West London offices and the ability to travel to Europe for meetings. In return we offer: • Highly Competitive salary with annual pay award and excellent bonus scheme• 25 days holiday + 8 bank holidays. Company closed during Christmas period• A great pension, with SIG contributing up to 7.5% and up to 4x life insurance • Money saving with retail discounts via colleague portal• Cycle to Work scheme • Share Incentive Scheme SIG is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.
Mar 27, 2024
Full time
SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe with strong positions in its core markets as a specialist distributor of insulation and interiors products and as a merchant of roofing and exteriors products. We are currently looking to recruit a Sustainability Reporting Manager who be responsible for the management, coordination and external verification of all sustainability data collation, analysis, reporting, and submission requirements across the Group in line with SIG internal and UK / EU external requirements. What does the role involve? As Sustainability Reporting Manager, you will be responsible for the management of all relevant sustainability monthly, quarterly, and annual data collection and reporting, internal and external, with finance support. You will also manage group programmes, initiatives and projects related to relevant legislation, standards and reporting requirements, enabling an appropriate business response to emerging trends and business risks / opportunities. The successful candidate will also be responsible for the ongoing tracking of our sustainability commitments through accurate, detailed forecasting and KPIs, supporting our Sustainability teams to build and implement effective plans, to meet our sustainability targets and objectives. You will also provide subject matter expertise, guidance, support and coaching to Sustainability, HR, Legal, Finance and IR teams on projects / initiatives, reporting, legislation, applicable standards / frameworks, strategic actions, and associated plans. The successful candidate will require: • A nationally recognised sustainability qualification and at least 3 years' experience in a similar role.• Strong financial literacy and ability to work with numbers, statistics, and financial/regulatory reporting. • Practical experience of internal and external reporting, data collection and analysis. Financial reporting and/or forecasting experience would be an advantage.• Experience and knowledge of applicable legislation, standards, and frameworks e.g., GRI / SASB / GHG / TCFD / CSRD etc.• Project management skills including the use of relevant methodology to structure, plan, and track project progress to on time, in full, implementation.• A practical, pragmatic attitude to sustainability, with an understanding of commercial / operational business sustainability considerations and impacts.• Experience of working across Europe and within the different legislative and cultural frameworks.• Access to our Sheffield or West London offices and the ability to travel to Europe for meetings. In return we offer: • Highly Competitive salary with annual pay award and excellent bonus scheme• 25 days holiday + 8 bank holidays. Company closed during Christmas period• A great pension, with SIG contributing up to 7.5% and up to 4x life insurance • Money saving with retail discounts via colleague portal• Cycle to Work scheme • Share Incentive Scheme SIG is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.
Senior Case Consultant (Full Time, Permanent Position) Leeds, Glasgow, or Manchester - (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing You will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL claims team support & contribute to claims technical strategy and practice. Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets. Claims servicing to meet or exceed agreed SLA's and caseload /FTE targets across all classes at all times by utilising operational performance data. Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms Support Commercial Property Technical Claims as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. Assist with the performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework What we're looking for Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment Knowledge of Fraud and Investigation Aware of Insurance Principles & Practice Excellent customer service and stakeholder management skills Excellent interpersonal skills Ability to work to deadlines and agreed SLA's Experience of mentoring and coaching others The successful candidate will be from a Commercial Claims background Hours: 35 hours (Monday to Friday, 9am to 5pm) There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! Up to 10% performance-based annual bonus EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 27, 2024
Full time
Senior Case Consultant (Full Time, Permanent Position) Leeds, Glasgow, or Manchester - (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing You will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL claims team support & contribute to claims technical strategy and practice. Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets. Claims servicing to meet or exceed agreed SLA's and caseload /FTE targets across all classes at all times by utilising operational performance data. Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms Support Commercial Property Technical Claims as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. Assist with the performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework What we're looking for Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment Knowledge of Fraud and Investigation Aware of Insurance Principles & Practice Excellent customer service and stakeholder management skills Excellent interpersonal skills Ability to work to deadlines and agreed SLA's Experience of mentoring and coaching others The successful candidate will be from a Commercial Claims background Hours: 35 hours (Monday to Friday, 9am to 5pm) There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! Up to 10% performance-based annual bonus EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Senior Case Consultant (Full Time, Permanent Position) Leeds, Glasgow, or Manchester - (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing You will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL claims team support & contribute to claims technical strategy and practice. Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets. Claims servicing to meet or exceed agreed SLA's and caseload /FTE targets across all classes at all times by utilising operational performance data. Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms Support Commercial Property Technical Claims as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. Assist with the performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework What we're looking for Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment Knowledge of Fraud and Investigation Aware of Insurance Principles & Practice Excellent customer service and stakeholder management skills Excellent interpersonal skills Ability to work to deadlines and agreed SLA's Experience of mentoring and coaching others The successful candidate will be from a Commercial Claims background Hours: 35 hours (Monday to Friday, 9am to 5pm) There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! Up to 10% performance-based annual bonus EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 26, 2024
Full time
Senior Case Consultant (Full Time, Permanent Position) Leeds, Glasgow, or Manchester - (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing You will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL claims team support & contribute to claims technical strategy and practice. Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets. Claims servicing to meet or exceed agreed SLA's and caseload /FTE targets across all classes at all times by utilising operational performance data. Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms Support Commercial Property Technical Claims as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. Assist with the performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework What we're looking for Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment Knowledge of Fraud and Investigation Aware of Insurance Principles & Practice Excellent customer service and stakeholder management skills Excellent interpersonal skills Ability to work to deadlines and agreed SLA's Experience of mentoring and coaching others The successful candidate will be from a Commercial Claims background Hours: 35 hours (Monday to Friday, 9am to 5pm) There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! Up to 10% performance-based annual bonus EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.