Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. In the UK, we are a £1bn revenue business with 7,500 in our team and globally we are over £11bn across 166 countries and 115,000 people. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. The Public Markets Marketing & Business Development Adviser: We have a strong focus on listed companies and the provision of audit,tax and advisory services. We are looking for a BD & Marketing Adviser who can help us maximise and leverage a significant market opportunity. We value our relationships both with our clients and with our colleagues in the UK and internationally. We are looking for a strong adviser who has the same ethos and can help us achieve our goals in this area. The role is London-based based but occasionally there may be a need to travel to other offices across the UK. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. In this challenging and rewarding role you'll also: Develop a deep understanding of our key clients and prospects, their industries, and market environments to identify innovative ideas to raise brand profile and create meaningful engagements. Work with the lead Public Markets Partner and Senior Business Development Manager to develop and deliver the go to market strategy and growth plans with a focus on return on investment. Develop your own internal network across MSC and all service lines so you understand how other parts of the business are going to market and can support this, at the same time as helping them understand the Public Markets strategy. Provide centralised support for strategic account management initiatives, including key client and targeting activities, while also reporting on progress and making recommendations to enhance client service. Help to identify gaps in the listed market where we are not currently engaged with companies, and collaborate on devising targeted approaches to establish relationships with these entities. Leverage your knowledge of clients and sectors to provide research and talking points for external pursuit meetings. Be proactive in bringing market trends to the business to help open doors to new work and qualify in new leads where opportunities are identified. Develop knowledge of the publicly listed market, including BDO's service offerings and key propositions as well as the wider competitive landscape. Support key sector campaigns by identifying listed companies that align with the campaign objectives and ensure timely dissemination of relevant materials to optimise issues-based and solutions-led campaigns. Take ownership of our internal and external profile, encompassing management of the Public Markets pages on our website, social media platforms, coordination of internal and external events, and drafting newsletters. Help us understand and report on the return on investment of our activities. Champion the use of the CRM system and ensure high-quality data management. You'll be someone with: Sound marketing, business development and/or client development experience. Understanding of key account management principles and objectives. Strong project management, attention to detail and organisational skills. Flexibility to prioritise and reprioritise workload. Strong communication skills, the ability to influence and persuade key stakeholders and take initiative in driving processes. Positive, 'can do' attitude, commitment to ongoing learning and adaptability. Commercial acumen and emotional intelligence, with the ability to flex style to the situation. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions
Apr 18, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. In the UK, we are a £1bn revenue business with 7,500 in our team and globally we are over £11bn across 166 countries and 115,000 people. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. The Public Markets Marketing & Business Development Adviser: We have a strong focus on listed companies and the provision of audit,tax and advisory services. We are looking for a BD & Marketing Adviser who can help us maximise and leverage a significant market opportunity. We value our relationships both with our clients and with our colleagues in the UK and internationally. We are looking for a strong adviser who has the same ethos and can help us achieve our goals in this area. The role is London-based based but occasionally there may be a need to travel to other offices across the UK. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. In this challenging and rewarding role you'll also: Develop a deep understanding of our key clients and prospects, their industries, and market environments to identify innovative ideas to raise brand profile and create meaningful engagements. Work with the lead Public Markets Partner and Senior Business Development Manager to develop and deliver the go to market strategy and growth plans with a focus on return on investment. Develop your own internal network across MSC and all service lines so you understand how other parts of the business are going to market and can support this, at the same time as helping them understand the Public Markets strategy. Provide centralised support for strategic account management initiatives, including key client and targeting activities, while also reporting on progress and making recommendations to enhance client service. Help to identify gaps in the listed market where we are not currently engaged with companies, and collaborate on devising targeted approaches to establish relationships with these entities. Leverage your knowledge of clients and sectors to provide research and talking points for external pursuit meetings. Be proactive in bringing market trends to the business to help open doors to new work and qualify in new leads where opportunities are identified. Develop knowledge of the publicly listed market, including BDO's service offerings and key propositions as well as the wider competitive landscape. Support key sector campaigns by identifying listed companies that align with the campaign objectives and ensure timely dissemination of relevant materials to optimise issues-based and solutions-led campaigns. Take ownership of our internal and external profile, encompassing management of the Public Markets pages on our website, social media platforms, coordination of internal and external events, and drafting newsletters. Help us understand and report on the return on investment of our activities. Champion the use of the CRM system and ensure high-quality data management. You'll be someone with: Sound marketing, business development and/or client development experience. Understanding of key account management principles and objectives. Strong project management, attention to detail and organisational skills. Flexibility to prioritise and reprioritise workload. Strong communication skills, the ability to influence and persuade key stakeholders and take initiative in driving processes. Positive, 'can do' attitude, commitment to ongoing learning and adaptability. Commercial acumen and emotional intelligence, with the ability to flex style to the situation. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions
Company Description Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation. As a global consultancy firm working across the private and public sectors, we specialise in Dynamics 365 Business Applications, Power Platform, including Azure, Application Modernisation and Data & Analytics. Our highly skilled team help drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi. Job Description This role will reports into the Senior Change Manager and will be responsible for leading the change process and deliverables for implementations. Senior Change Consultant will play a key role in ensuring user adoption, focussing on the people side of change, including changes to business processes, systems and technology, job roles and organisation structure. Delivery of change management activities for projects as per change approach and plan, working with the client to ensure business readiness for go live and beyond Assess the change impact- Carry out change impact assessments across ensuring all aspects of change are captured - system, process, roles and skills, technology Work with client leadership teams to drive consistent and positive message about the changes - using a change network approach Create and execute communication and stakeholder plans to engage users, support the business, and facilitate change Development of engagement packs and materials, ensuring alignment with key project messaging Work with the training delivery team to ensure alignment of all activities Facilitation of business process change with business teams and process owners and role out of the new ways of working (Day in the Life) Assist with preparation and execution of business readiness assessments and adapt change plans where needed based on outcomes Facilitate Hypercare support for end users - Floor walkers, training, drop in sessions Post go live adoption surveys Report progress to Consultancy Change Manager to ensure any risks are raised early on and mitigated and that we deliver on time and budget Qualifications 5+ years of relevant work experience in delivery of organisational change management projects Background in developing change solutions on large scale, complex transformation projects including ERP systems implementations Strong project management skills Communication skills: strong presentation/ communication / facilitation skills (oral and written) Business Process and re-design experience Change Management qualification preferred but not essential Exhibits strong leadership abilities as role model, partner and mentor to project teams and clients Results-focused with strong business acumen combined with analytical and structured thinking Consulting skills, including: team facilitation, conflict management, business case development Dynamics 365 Fin /Ops or CRM background would be an advantage Ability to work in high pressure, rapidly changing environment whilst dealing with ambiguity and diversion opinions Strong MS office application experience Diversity and Inclusion at Hitachi Solutions Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees' and customer's individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. You can read more about Hitachi's mission and values here: hitachi-solutions.co.uk Additional Information In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Apr 18, 2024
Full time
Company Description Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation. As a global consultancy firm working across the private and public sectors, we specialise in Dynamics 365 Business Applications, Power Platform, including Azure, Application Modernisation and Data & Analytics. Our highly skilled team help drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi. Job Description This role will reports into the Senior Change Manager and will be responsible for leading the change process and deliverables for implementations. Senior Change Consultant will play a key role in ensuring user adoption, focussing on the people side of change, including changes to business processes, systems and technology, job roles and organisation structure. Delivery of change management activities for projects as per change approach and plan, working with the client to ensure business readiness for go live and beyond Assess the change impact- Carry out change impact assessments across ensuring all aspects of change are captured - system, process, roles and skills, technology Work with client leadership teams to drive consistent and positive message about the changes - using a change network approach Create and execute communication and stakeholder plans to engage users, support the business, and facilitate change Development of engagement packs and materials, ensuring alignment with key project messaging Work with the training delivery team to ensure alignment of all activities Facilitation of business process change with business teams and process owners and role out of the new ways of working (Day in the Life) Assist with preparation and execution of business readiness assessments and adapt change plans where needed based on outcomes Facilitate Hypercare support for end users - Floor walkers, training, drop in sessions Post go live adoption surveys Report progress to Consultancy Change Manager to ensure any risks are raised early on and mitigated and that we deliver on time and budget Qualifications 5+ years of relevant work experience in delivery of organisational change management projects Background in developing change solutions on large scale, complex transformation projects including ERP systems implementations Strong project management skills Communication skills: strong presentation/ communication / facilitation skills (oral and written) Business Process and re-design experience Change Management qualification preferred but not essential Exhibits strong leadership abilities as role model, partner and mentor to project teams and clients Results-focused with strong business acumen combined with analytical and structured thinking Consulting skills, including: team facilitation, conflict management, business case development Dynamics 365 Fin /Ops or CRM background would be an advantage Ability to work in high pressure, rapidly changing environment whilst dealing with ambiguity and diversion opinions Strong MS office application experience Diversity and Inclusion at Hitachi Solutions Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees' and customer's individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. You can read more about Hitachi's mission and values here: hitachi-solutions.co.uk Additional Information In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a customer booking service in an effective and cost-efficient manner. Duties: Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets. To increase market penetration and market share of company offerings & collections services To lead, develop and manage the Service Delivery team all who work remotely throughout UK - optimising individual performance towards agreed goals and objectives with the aim of providing an elevated level of service to clients. Responsibility for the development, performance, and delivery of the internal and external customer support for the organisation Take accountability for service delivery performance, meeting customer expectations, and driving future demand. Maintain customer relationships, while improving response and delivery times Create and present regular reports to Senior Management Resolve any service problems and customer complaints. Identify customer trends and help develop strategies to reduce the query rates. Manage key performance indicators to grow the overall competency base within the team. Skills: Successful track record of operating at middle to senior management level within the service sector environment. Keen focus on operational metrics Can evidence success within service sector operating models e.g. Facilities management, catering sectors, or outsourcing office services. Has managed a field-based work force. Evidenced experience of leading change and process re-engineering Well-developed analytical skills and proven ability of setting/achieving strategic objectives through performance management. Highly self-aware and someone who has developed both hard and soft skills to drive their career. Can evidence leadership within a CRM driven environment (may include a call centre environment) Can evidence examples of clear passion for continuous improvement within our service delivery. Experience of managing, motivating, and developing a multi-disciplinary workforce and harnessing the talents of employees at all levels Financially confident in managing a P&L Can work on own initiative. Car driver - to attend meetings when needed. Benefits 25 days holiday plus bank holidays rising to 28 days with length of service. Life Assurance up to twice your salary plus Pension scheme (when permanent). Benefits Platform / cash back and discounts. Support from Mental Health First Aiders. Employee Assistance programme - Care First. Professional development opportunities. Free on-site parking.
Apr 18, 2024
Contractor
Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a customer booking service in an effective and cost-efficient manner. Duties: Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets. To increase market penetration and market share of company offerings & collections services To lead, develop and manage the Service Delivery team all who work remotely throughout UK - optimising individual performance towards agreed goals and objectives with the aim of providing an elevated level of service to clients. Responsibility for the development, performance, and delivery of the internal and external customer support for the organisation Take accountability for service delivery performance, meeting customer expectations, and driving future demand. Maintain customer relationships, while improving response and delivery times Create and present regular reports to Senior Management Resolve any service problems and customer complaints. Identify customer trends and help develop strategies to reduce the query rates. Manage key performance indicators to grow the overall competency base within the team. Skills: Successful track record of operating at middle to senior management level within the service sector environment. Keen focus on operational metrics Can evidence success within service sector operating models e.g. Facilities management, catering sectors, or outsourcing office services. Has managed a field-based work force. Evidenced experience of leading change and process re-engineering Well-developed analytical skills and proven ability of setting/achieving strategic objectives through performance management. Highly self-aware and someone who has developed both hard and soft skills to drive their career. Can evidence leadership within a CRM driven environment (may include a call centre environment) Can evidence examples of clear passion for continuous improvement within our service delivery. Experience of managing, motivating, and developing a multi-disciplinary workforce and harnessing the talents of employees at all levels Financially confident in managing a P&L Can work on own initiative. Car driver - to attend meetings when needed. Benefits 25 days holiday plus bank holidays rising to 28 days with length of service. Life Assurance up to twice your salary plus Pension scheme (when permanent). Benefits Platform / cash back and discounts. Support from Mental Health First Aiders. Employee Assistance programme - Care First. Professional development opportunities. Free on-site parking.
The Oxford Group is seeking an exceptional Account Director to drive the attraction, retention, and growth of our current and future esteemed client portfolios. As an integral part of our team, you'll be at the forefront of delivering impactful, sustainable, and profitable leadership solutions to clients. About the role As an Account Director, you will act as a strategic thought partner, working hand in hand with our clients to develop leaders at all levels; from first-line managers to C-Suite. You will build trusting relationships with our clients and develop a deep understanding of their goals whilst driving a strategic account growth strategy. Our successful candidate will proactively engage in business development activities, developing prospects into opportunities and driving our overall pipeline growth. You will be responsible for securing and growing revenue from new and existing clients by achieving targets and negotiating commercials. You will be developing new business opportunities within existing clients by promoting The Oxford Groups new products, cross-selling and leveraging our network of consultants and partners. You will define and drive an account growth strategy and action plan, maximising the impact/value/time we have with our clients and managing a complex sales cycle with C-level executive sponsorship. You will play an integral part in generating and nurturing new sales to become long lasting relationships. The role is remote/hybrid with no absolute requirement however it would be ideal if you could visit either our London or Oxford office one day a week. About you Attributes we are looking for: We are looking for a candidate with strategic, commercial, and global mindset with the ability to link leadership solutions to business outcomes. You will have experience in a senior learning & Development consulting role, within or for a blue-chip environment. You should have a client service mindset, able to deliver quality outcomes every time. As Account Director, you will be an experienced negotiator with a drive to create and maximise commercial opportunities. We are looking for a candidate to have the ability to oversee large scale learning and development projects and maintain senior relationships within large organisations. You will have experience of working with CRM and other tools to aide sales growth and delivery. Our successful candidate will have the ability to be a credible and trusted partner to senior and C-Suite clients, advising, challenging, and influencing on the approach to adopt. Whilst not mandatory, it would be beneficial to have Multi-lingual language skills.
Apr 18, 2024
Full time
The Oxford Group is seeking an exceptional Account Director to drive the attraction, retention, and growth of our current and future esteemed client portfolios. As an integral part of our team, you'll be at the forefront of delivering impactful, sustainable, and profitable leadership solutions to clients. About the role As an Account Director, you will act as a strategic thought partner, working hand in hand with our clients to develop leaders at all levels; from first-line managers to C-Suite. You will build trusting relationships with our clients and develop a deep understanding of their goals whilst driving a strategic account growth strategy. Our successful candidate will proactively engage in business development activities, developing prospects into opportunities and driving our overall pipeline growth. You will be responsible for securing and growing revenue from new and existing clients by achieving targets and negotiating commercials. You will be developing new business opportunities within existing clients by promoting The Oxford Groups new products, cross-selling and leveraging our network of consultants and partners. You will define and drive an account growth strategy and action plan, maximising the impact/value/time we have with our clients and managing a complex sales cycle with C-level executive sponsorship. You will play an integral part in generating and nurturing new sales to become long lasting relationships. The role is remote/hybrid with no absolute requirement however it would be ideal if you could visit either our London or Oxford office one day a week. About you Attributes we are looking for: We are looking for a candidate with strategic, commercial, and global mindset with the ability to link leadership solutions to business outcomes. You will have experience in a senior learning & Development consulting role, within or for a blue-chip environment. You should have a client service mindset, able to deliver quality outcomes every time. As Account Director, you will be an experienced negotiator with a drive to create and maximise commercial opportunities. We are looking for a candidate to have the ability to oversee large scale learning and development projects and maintain senior relationships within large organisations. You will have experience of working with CRM and other tools to aide sales growth and delivery. Our successful candidate will have the ability to be a credible and trusted partner to senior and C-Suite clients, advising, challenging, and influencing on the approach to adopt. Whilst not mandatory, it would be beneficial to have Multi-lingual language skills.
About the role As an Account Director, you will act as a strategic thought partner, working hand in hand with our clients to develop leaders at all levels; from first-line managers to C-Suite. You will build trusting relationships with our clients and develop a deep understanding of their goals whilst driving a strategic account growth strategy. Our successful candidate will proactively engage in business development activities, developing prospects into opportunities and driving our overall pipeline growth. You will be responsible for securing and growing revenue from new and existing clients by achieving targets and negotiating commercials. You will be developing new business opportunities within existing clients by promoting The Oxford Groups new products, cross-selling and leveraging our network of consultants and partners. You will define and drive an account growth strategy and action plan, maximising the impact/value/time we have with our clients and managing a complex sales cycle with C-level executive sponsorship. You will play an integral part in generating and nurturing new sales to become long lasting relationships. The role is remote/hybrid with no absolute requirement however it would be ideal if you could visit either our London or Oxford office one day a week. About you Attributes we are looking for: We are looking for a candidate with strategic, commercial, and global mindset with the ability to link leadership solutions to business outcomes. You will have experience in a senior learning & Development consulting role, within or for a blue-chip environment. You should have a client service mindset, able to deliver quality outcomes every time. As Account Director, you will be an experienced negotiator with a drive to create and maximise commercial opportunities. We are looking for a candidate to have the ability to oversee large scale learning and development projects and maintain senior relationships within large organisations. You will have experience of working with CRM and other tools to aide sales growth and delivery. Our successful candidate will have the ability to be a credible and trusted partner to senior and C-Suite clients, advising, challenging, and influencing on the approach to adopt. Whilst not mandatory, it would be beneficial to have Multi-lingual language skills. Our Story And Mission The Oxford Group is a leading global provider of leadership, management development and executive coaching solutions to large international organisations. We have a well-earned reputation for quality, professionalism and working through long term partnerships with clients. Our programmes blend innovative experiential learning with deep personal insights, coaching and work-based learning. We are a City & Guilds business, a global leader in skills development. Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose. Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start. At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth. Our rich experience means we're uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy. Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone. What We Offer We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You'll receive an excellent benefits package which typically includes a great base salary, incentives, generous annual leave and much more. What is included Company incentives (bonus scheme) Comprehensive induction programme Challenging and engaging work across a variety of organisations and industries A customer centric, professional, and fun working environment 25 days annual leave plus bank holiday and option to purchase additional holiday Life insurance (4X base salary) Income protection scheme 4 weeks company sick pay Private medical cover Flexible working Retail discount scheme Access to Nudge (Financial education and wellness App). and Unmind (Mental Health App) Access to Reward Gateway including discounts across the variety of brands. EAP (Employee Assistance Programme) Next Steps And How To Apply If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button. We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment. If this role sounds interesting, please apply today.
Apr 18, 2024
Full time
About the role As an Account Director, you will act as a strategic thought partner, working hand in hand with our clients to develop leaders at all levels; from first-line managers to C-Suite. You will build trusting relationships with our clients and develop a deep understanding of their goals whilst driving a strategic account growth strategy. Our successful candidate will proactively engage in business development activities, developing prospects into opportunities and driving our overall pipeline growth. You will be responsible for securing and growing revenue from new and existing clients by achieving targets and negotiating commercials. You will be developing new business opportunities within existing clients by promoting The Oxford Groups new products, cross-selling and leveraging our network of consultants and partners. You will define and drive an account growth strategy and action plan, maximising the impact/value/time we have with our clients and managing a complex sales cycle with C-level executive sponsorship. You will play an integral part in generating and nurturing new sales to become long lasting relationships. The role is remote/hybrid with no absolute requirement however it would be ideal if you could visit either our London or Oxford office one day a week. About you Attributes we are looking for: We are looking for a candidate with strategic, commercial, and global mindset with the ability to link leadership solutions to business outcomes. You will have experience in a senior learning & Development consulting role, within or for a blue-chip environment. You should have a client service mindset, able to deliver quality outcomes every time. As Account Director, you will be an experienced negotiator with a drive to create and maximise commercial opportunities. We are looking for a candidate to have the ability to oversee large scale learning and development projects and maintain senior relationships within large organisations. You will have experience of working with CRM and other tools to aide sales growth and delivery. Our successful candidate will have the ability to be a credible and trusted partner to senior and C-Suite clients, advising, challenging, and influencing on the approach to adopt. Whilst not mandatory, it would be beneficial to have Multi-lingual language skills. Our Story And Mission The Oxford Group is a leading global provider of leadership, management development and executive coaching solutions to large international organisations. We have a well-earned reputation for quality, professionalism and working through long term partnerships with clients. Our programmes blend innovative experiential learning with deep personal insights, coaching and work-based learning. We are a City & Guilds business, a global leader in skills development. Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose. Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start. At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth. Our rich experience means we're uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy. Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone. What We Offer We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You'll receive an excellent benefits package which typically includes a great base salary, incentives, generous annual leave and much more. What is included Company incentives (bonus scheme) Comprehensive induction programme Challenging and engaging work across a variety of organisations and industries A customer centric, professional, and fun working environment 25 days annual leave plus bank holiday and option to purchase additional holiday Life insurance (4X base salary) Income protection scheme 4 weeks company sick pay Private medical cover Flexible working Retail discount scheme Access to Nudge (Financial education and wellness App). and Unmind (Mental Health App) Access to Reward Gateway including discounts across the variety of brands. EAP (Employee Assistance Programme) Next Steps And How To Apply If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button. We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment. If this role sounds interesting, please apply today.
Please note: Due to the requirements of this role, the successful candidate must be able to meet the Government standards to hold Security Clearance.Travel may be necessary to attend client meetings, conferences, or industry events as needed. As such a full, valid driving licence is a requirement for this role. Role Description The bid function at Centerprise plays a central role in supporting the sales divisions to identify and win opportunities within the public and private sector customer base. Centerprise holds significant presence on Public Sector Frameworks and the bid team work closely with the dedicated account managers to develop new business with both new and existing customers. The Bid Writer plays a pivotal role within the organisation, responsible for crafting compelling and persuasive proposals to secure new business opportunities. This position demands excellent writing skills, meticulous attention to detail, and the ability to work under pressure to meet tight deadlines. The Bid Writer collaborates closely with various teams to gather information and develop winning bid responses that align with the company's strategic objectives. Key Responsibilities: Proposal Development: Research and understand client requirements, objectives, and evaluation criteria. Draft clear, concise, and tailored bid responses that address client needs and demonstrate the company's capabilities. Collaborate with subject matter experts, technical teams, and other stakeholders to gather relevant information for proposals. Ensure compliance with bid requirements, including formatting, word count, and submission deadlines. Content Creation: Write compelling content, including executive summaries, technical responses, case studies, and pricing documents. Adapt writing style and tone to resonate with diverse audiences, including public sector clients, corporate entities, and third-party partners. Develop templates, boilerplate content, and reusable materials to streamline the bid writing process and maintain consistency across proposals. Quality Assurance: Conduct thorough reviews and edits of draft proposals to ensure accuracy, consistency, and alignment with company messaging and branding guidelines. Verify data, statistics, and references to maintain credibility and professionalism in bid submissions. Implement feedback from internal stakeholders and incorporate lessons learned from previous bids to continuously improve proposal quality. Bid Management: Assist the Bid Manager to coordinate bid kick-off meetings and milestone reviews to initiate and track proposal development progress. Maintain bid documentation, version control, and submission records in a centralised repository. Collaborate with bid managers, sales teams, and senior leadership to prioritise bid opportunities and allocate resources effectively. Market Analysis: Stay abreast of industry trends, competitor activities, and emerging technologies to inform bid strategies and differentiate the company's offerings. Conduct win/loss analyses and post-bid debriefs to identify areas for improvement and refine bid tactics for future opportunities. Experience and Skills Essential Previous experience in bid writing, proposal management, or business development roles, with a track record of successful bid wins. Proficiency in Microsoft Office Suite and familiarity with CRM systems. The successful candidate must meet the government requirements to obtain Security Clearance for this role. Desirable Bachelor's degree in English, Business, Marketing, or a related field. Relevant certifications such as APMP Foundation or Shipley Proposal Development may be advantageous. Proven experience in bid writing, proposal development, or technical writing, preferably within the technology or public sector industry. Exceptional written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively. Strong research and analytical skills to gather and synthesise information from diverse sources. Excellent project management abilities, including multitasking, prioritisation, and time management. Attention to detail and a commitment to producing high-quality, error-free work under tight deadlines. A collaborative mindset with the ability to work effectively in cross-functional teams and build relationships with internal and external stakeholders Awareness of governance Good knowledge of ISO accreditations Experience working within UK Public Sector procurement. Experience in authoring winning proposals within strict deadlines Employee Benefits 25 days holiday entitlement rising to 28 days after 5 plus years service Holiday Purchase Scheme 2 days for personal wellbeing Company supported CSR Volunteer Day Pension including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) Electrical Vehicle Salary Sacrifice Scheme Death in Service x4 basic salary Private Medical Insurance available, partially subsidised by Ci SAGE- Employee Benefits Membership Corporate gym membership available, partially subsidised by Ci Salary Sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Out of town offices with free parking Hybrid working arrangement Mon & Fri optional WFH days
Apr 18, 2024
Full time
Please note: Due to the requirements of this role, the successful candidate must be able to meet the Government standards to hold Security Clearance.Travel may be necessary to attend client meetings, conferences, or industry events as needed. As such a full, valid driving licence is a requirement for this role. Role Description The bid function at Centerprise plays a central role in supporting the sales divisions to identify and win opportunities within the public and private sector customer base. Centerprise holds significant presence on Public Sector Frameworks and the bid team work closely with the dedicated account managers to develop new business with both new and existing customers. The Bid Writer plays a pivotal role within the organisation, responsible for crafting compelling and persuasive proposals to secure new business opportunities. This position demands excellent writing skills, meticulous attention to detail, and the ability to work under pressure to meet tight deadlines. The Bid Writer collaborates closely with various teams to gather information and develop winning bid responses that align with the company's strategic objectives. Key Responsibilities: Proposal Development: Research and understand client requirements, objectives, and evaluation criteria. Draft clear, concise, and tailored bid responses that address client needs and demonstrate the company's capabilities. Collaborate with subject matter experts, technical teams, and other stakeholders to gather relevant information for proposals. Ensure compliance with bid requirements, including formatting, word count, and submission deadlines. Content Creation: Write compelling content, including executive summaries, technical responses, case studies, and pricing documents. Adapt writing style and tone to resonate with diverse audiences, including public sector clients, corporate entities, and third-party partners. Develop templates, boilerplate content, and reusable materials to streamline the bid writing process and maintain consistency across proposals. Quality Assurance: Conduct thorough reviews and edits of draft proposals to ensure accuracy, consistency, and alignment with company messaging and branding guidelines. Verify data, statistics, and references to maintain credibility and professionalism in bid submissions. Implement feedback from internal stakeholders and incorporate lessons learned from previous bids to continuously improve proposal quality. Bid Management: Assist the Bid Manager to coordinate bid kick-off meetings and milestone reviews to initiate and track proposal development progress. Maintain bid documentation, version control, and submission records in a centralised repository. Collaborate with bid managers, sales teams, and senior leadership to prioritise bid opportunities and allocate resources effectively. Market Analysis: Stay abreast of industry trends, competitor activities, and emerging technologies to inform bid strategies and differentiate the company's offerings. Conduct win/loss analyses and post-bid debriefs to identify areas for improvement and refine bid tactics for future opportunities. Experience and Skills Essential Previous experience in bid writing, proposal management, or business development roles, with a track record of successful bid wins. Proficiency in Microsoft Office Suite and familiarity with CRM systems. The successful candidate must meet the government requirements to obtain Security Clearance for this role. Desirable Bachelor's degree in English, Business, Marketing, or a related field. Relevant certifications such as APMP Foundation or Shipley Proposal Development may be advantageous. Proven experience in bid writing, proposal development, or technical writing, preferably within the technology or public sector industry. Exceptional written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively. Strong research and analytical skills to gather and synthesise information from diverse sources. Excellent project management abilities, including multitasking, prioritisation, and time management. Attention to detail and a commitment to producing high-quality, error-free work under tight deadlines. A collaborative mindset with the ability to work effectively in cross-functional teams and build relationships with internal and external stakeholders Awareness of governance Good knowledge of ISO accreditations Experience working within UK Public Sector procurement. Experience in authoring winning proposals within strict deadlines Employee Benefits 25 days holiday entitlement rising to 28 days after 5 plus years service Holiday Purchase Scheme 2 days for personal wellbeing Company supported CSR Volunteer Day Pension including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) Electrical Vehicle Salary Sacrifice Scheme Death in Service x4 basic salary Private Medical Insurance available, partially subsidised by Ci SAGE- Employee Benefits Membership Corporate gym membership available, partially subsidised by Ci Salary Sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Out of town offices with free parking Hybrid working arrangement Mon & Fri optional WFH days
Job Title : Experienced SaaS Customer Success Manager Location: Solihull Salary: £30,000 - £35,000, depending upon experience Job Type: Permanent, Full-time Sales-i is a sector defining Software Company on a mission to create the very best products to support business and we are looking for passionate individuals to join our journey of innovation and growth. The Role: This is not a remote role, must be able to commute to Solihull weekly. The Customer Success Manager (CSM) oversees current customers with the goal of keeping high adoption, renewing contracts and upselling. The CSM should be proactively working on establishing ways the client can increase their utilisation within the tool. The CSM will have an existing diverse customer portfolio to manage, develop and expand. You will be the main point of contact, ensuring customers see the value of using our software and are using it effectively to maximise customer contract renewals and upselling opportunities. Key Result Areas: Establish success plans for customers that outline their critical success factors, metrics for success, and potential issues and provides recommendations Identifies issues that could impact satisfaction for the customer to ensure a healthy relationship when time for renewal Manages all notes and updates in the CRM for all customers to provide visibility throughout the company Implements sales-i best practices with the client to ensure optimal utilisation of the tool Leverages customer relationships as needed for prospect references Controls communication to keep customers informed of process and procedural changes Implements internal initiatives to continue to drive efficiencies within the Customer Success team Key Responsibilities and Accountabilities: Establish and manage a relationship with a cadence of communication for a book of customers. Renew expiring customer contracts to avoid churn. Proactively consult and oversee customers sales-i activity to recommend training and enablement best practices. Lead upselling with training and additional offerings where available. The Candidate: Saas experience is a must 3+ years in a customer-facing Account Management or Customer Success role, within a B2B company (SaaS experience essential) Presentation skills - well-articulated when speaking to groups In-depth knowledge of the sales process and customer behaviour Great at self-assessment Ability to adjust your approach to each customer Problem solving. Computer Skills Excellent written and spoken communications Ability to learn new software systems Basic math reasoning Solution oriented Behaviours: Demonstrated leadership ability, confidence and senior presence - ability to motivate staff Respect for others Customer care Driven to achieve goals. Lead by example Flexibility - able to lead effectively within an environment of ambiguity Attention to detail Gently assertive Team working - collaborative, able to work effectively as part of a team whilst encouraging and fostering teamwork; open to others' ideas and input Influencing - high level of interpersonal skills, demonstrable ability to present ideas and take people with them Flexible, adaptable and pragmatic - able to lead effectively within an environment of ambiguity. Time management - to achieve goals/standards Benefits: 25 days annual leave each year We are small to medium sized company, offering great career potential and new learning capability. Cycle/Tech scheme - provided through cycle scheme Pension & Health Cash Plan Impressive workspace, offering spacious offices, centrally based, close to motorway networks and train/bus stations Excellent working environment, with fantastic career opportunities within a growing company Social activities and events Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Customer Success Manager, Customer Success Executive, Customer Excellence Manager, Client Support, Customer Services Manager, Customer Services Executive, Customer Success Consultant, Experienced Customer Services Manager and Experiences Customer Services Executive may be considered for this role.
Apr 18, 2024
Full time
Job Title : Experienced SaaS Customer Success Manager Location: Solihull Salary: £30,000 - £35,000, depending upon experience Job Type: Permanent, Full-time Sales-i is a sector defining Software Company on a mission to create the very best products to support business and we are looking for passionate individuals to join our journey of innovation and growth. The Role: This is not a remote role, must be able to commute to Solihull weekly. The Customer Success Manager (CSM) oversees current customers with the goal of keeping high adoption, renewing contracts and upselling. The CSM should be proactively working on establishing ways the client can increase their utilisation within the tool. The CSM will have an existing diverse customer portfolio to manage, develop and expand. You will be the main point of contact, ensuring customers see the value of using our software and are using it effectively to maximise customer contract renewals and upselling opportunities. Key Result Areas: Establish success plans for customers that outline their critical success factors, metrics for success, and potential issues and provides recommendations Identifies issues that could impact satisfaction for the customer to ensure a healthy relationship when time for renewal Manages all notes and updates in the CRM for all customers to provide visibility throughout the company Implements sales-i best practices with the client to ensure optimal utilisation of the tool Leverages customer relationships as needed for prospect references Controls communication to keep customers informed of process and procedural changes Implements internal initiatives to continue to drive efficiencies within the Customer Success team Key Responsibilities and Accountabilities: Establish and manage a relationship with a cadence of communication for a book of customers. Renew expiring customer contracts to avoid churn. Proactively consult and oversee customers sales-i activity to recommend training and enablement best practices. Lead upselling with training and additional offerings where available. The Candidate: Saas experience is a must 3+ years in a customer-facing Account Management or Customer Success role, within a B2B company (SaaS experience essential) Presentation skills - well-articulated when speaking to groups In-depth knowledge of the sales process and customer behaviour Great at self-assessment Ability to adjust your approach to each customer Problem solving. Computer Skills Excellent written and spoken communications Ability to learn new software systems Basic math reasoning Solution oriented Behaviours: Demonstrated leadership ability, confidence and senior presence - ability to motivate staff Respect for others Customer care Driven to achieve goals. Lead by example Flexibility - able to lead effectively within an environment of ambiguity Attention to detail Gently assertive Team working - collaborative, able to work effectively as part of a team whilst encouraging and fostering teamwork; open to others' ideas and input Influencing - high level of interpersonal skills, demonstrable ability to present ideas and take people with them Flexible, adaptable and pragmatic - able to lead effectively within an environment of ambiguity. Time management - to achieve goals/standards Benefits: 25 days annual leave each year We are small to medium sized company, offering great career potential and new learning capability. Cycle/Tech scheme - provided through cycle scheme Pension & Health Cash Plan Impressive workspace, offering spacious offices, centrally based, close to motorway networks and train/bus stations Excellent working environment, with fantastic career opportunities within a growing company Social activities and events Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Customer Success Manager, Customer Success Executive, Customer Excellence Manager, Client Support, Customer Services Manager, Customer Services Executive, Customer Success Consultant, Experienced Customer Services Manager and Experiences Customer Services Executive may be considered for this role.
Job Title: Business Submission Team Leader Location: Holborn Salary: £30k - £35k per annum DOE Job Type: Full-time, Permanent An exciting opportunity has come up to join a successful Senior Partner Practice of St. James's Place, in our Holborn offices, based next door to Covent Garden, London. We are seeking an experienced business submission administrator who has previously worked at St. James's Place, who is looking for the next step in their career, to come in and lead our business processing team. You will be super organised, have the technical experience to understand the work and delegate out to the team and also complete business processing tasks. This is a role with great opportunity and career growth, with a great work culture and a team who are all supportive of one and other. Key Duties: Delegating all work that comes into the business processing team, creating specific workflows on Salesforce to assign work to the team Liaise with 3rd party contractors, such as Virtual Support, ensuring standards are met efficiently Supporting case tracking to ensure timely and accurate updates can be provided on all work that the Practice is undertaking Manage advisor expectations and act as a communication channel for the administration team Provide high level technical and administrative support to the Practice Pre-meeting preparation and post meeting follow up, including accurately updating client files on Salesforce CRM Assist with training of less experienced members of the team Process applications accurately and record the required management information Progress applications with product providers, advisers, clients, and other third parties to ensure that each case completes in a timely manner Answering incoming telephone calls, dealing confidently and effectively with clients, product providers and third parties with professional and effective communication skills Extensive liaison with SJP Admin Centres, providing information required to complete transactions within specific timescales Prepare review and suitability letters and illustrations (liaising with administrators), taking full responsibility for the client files and back office IT records throughout the advice process Assist in the back-end business processing of cases in an orderly and timely manner Knowledge and Experience: Previous experience within St. James's Place ESSENTIAL Demonstrates up to date knowledge of relevant regulation and legislation Experience of client management systems such as Salesforce Experience of leading a team and overseeing all workload in that team Skills and Behaviours: Able to transpose information accurately Strong numeracy skills Comfortable using templated Suitability Letters Confident in dealing with third parties and can work with total discretion Highly organised with excellent communication skills Broad experience of Microsoft Office (Outlook, Word, PowerPoint, Excel) Exceptional attention to detail Manages time effectively with the ability to multi-task Keeps calm when faced with conflicting demands and handles these effectively Demonstrates a positive attitude at all times Works well on own tasks as well as on shared goals as part of a team Enthusiasm to help clients and their team Quality Focus: Takes personal responsibility for the quality and timeliness of work and achieves results with minimal supervision. Stays focused on tasks in spite of distractions and interruptions Team Work: Promotes cooperation and commitment within a team to achieve goals and deliverables Embracing Change: Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems Developing Self and Others: Demonstrates an ongoing commitment to learning and self-improvement Communicating Effectively: Understands and learns from what others say and conveys ideas and facts using language the audience will best understand Planning and Organising: Manages own time, priorities, and resources to achieve goals Client Care: Builds and maintains a first-class experience for the client through the products and services offered by the business Benefits: Annual performance bonus Birthdays free day off 4 days in office, Fridays WFH To apply, please note: To apply, you must be eligible to live and work in the UK. Please note that if you do not receive a response within 14 days of submitting your application, please assume you have been unsuccessful, we thank you for your interest. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Business Development Manager, Operations Manager, Project Manager, Sales Team Lead, Marketing Manager, Customer Success Manager, Product Manager, Team Supervisor, Account Manager, Strategic Initiatives Lead, Commercial Manager, Team Coordinator, Business Strategy Manager, Management Consultant, Business Operations Lead, Corporate Development Manager, Business Intelligence Manager, Innovation Manager, Client Services Manager, Business Unit Manager will also be considered for this role.
Apr 18, 2024
Full time
Job Title: Business Submission Team Leader Location: Holborn Salary: £30k - £35k per annum DOE Job Type: Full-time, Permanent An exciting opportunity has come up to join a successful Senior Partner Practice of St. James's Place, in our Holborn offices, based next door to Covent Garden, London. We are seeking an experienced business submission administrator who has previously worked at St. James's Place, who is looking for the next step in their career, to come in and lead our business processing team. You will be super organised, have the technical experience to understand the work and delegate out to the team and also complete business processing tasks. This is a role with great opportunity and career growth, with a great work culture and a team who are all supportive of one and other. Key Duties: Delegating all work that comes into the business processing team, creating specific workflows on Salesforce to assign work to the team Liaise with 3rd party contractors, such as Virtual Support, ensuring standards are met efficiently Supporting case tracking to ensure timely and accurate updates can be provided on all work that the Practice is undertaking Manage advisor expectations and act as a communication channel for the administration team Provide high level technical and administrative support to the Practice Pre-meeting preparation and post meeting follow up, including accurately updating client files on Salesforce CRM Assist with training of less experienced members of the team Process applications accurately and record the required management information Progress applications with product providers, advisers, clients, and other third parties to ensure that each case completes in a timely manner Answering incoming telephone calls, dealing confidently and effectively with clients, product providers and third parties with professional and effective communication skills Extensive liaison with SJP Admin Centres, providing information required to complete transactions within specific timescales Prepare review and suitability letters and illustrations (liaising with administrators), taking full responsibility for the client files and back office IT records throughout the advice process Assist in the back-end business processing of cases in an orderly and timely manner Knowledge and Experience: Previous experience within St. James's Place ESSENTIAL Demonstrates up to date knowledge of relevant regulation and legislation Experience of client management systems such as Salesforce Experience of leading a team and overseeing all workload in that team Skills and Behaviours: Able to transpose information accurately Strong numeracy skills Comfortable using templated Suitability Letters Confident in dealing with third parties and can work with total discretion Highly organised with excellent communication skills Broad experience of Microsoft Office (Outlook, Word, PowerPoint, Excel) Exceptional attention to detail Manages time effectively with the ability to multi-task Keeps calm when faced with conflicting demands and handles these effectively Demonstrates a positive attitude at all times Works well on own tasks as well as on shared goals as part of a team Enthusiasm to help clients and their team Quality Focus: Takes personal responsibility for the quality and timeliness of work and achieves results with minimal supervision. Stays focused on tasks in spite of distractions and interruptions Team Work: Promotes cooperation and commitment within a team to achieve goals and deliverables Embracing Change: Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems Developing Self and Others: Demonstrates an ongoing commitment to learning and self-improvement Communicating Effectively: Understands and learns from what others say and conveys ideas and facts using language the audience will best understand Planning and Organising: Manages own time, priorities, and resources to achieve goals Client Care: Builds and maintains a first-class experience for the client through the products and services offered by the business Benefits: Annual performance bonus Birthdays free day off 4 days in office, Fridays WFH To apply, please note: To apply, you must be eligible to live and work in the UK. Please note that if you do not receive a response within 14 days of submitting your application, please assume you have been unsuccessful, we thank you for your interest. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Business Development Manager, Operations Manager, Project Manager, Sales Team Lead, Marketing Manager, Customer Success Manager, Product Manager, Team Supervisor, Account Manager, Strategic Initiatives Lead, Commercial Manager, Team Coordinator, Business Strategy Manager, Management Consultant, Business Operations Lead, Corporate Development Manager, Business Intelligence Manager, Innovation Manager, Client Services Manager, Business Unit Manager will also be considered for this role.
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: £30,000 - £40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of £30,000 - £40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Apr 18, 2024
Full time
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: £30,000 - £40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of £30,000 - £40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Senior Sales Manager - Maidenhead, Berkshire based. Salary - £75k + Team Performance-based Bonus & Car Allowance. Hi! I'm Dan, UK Managing Director at MCFT & I'm on the hunt for a Senior Sales Manager to join our team. We're going through an exciting period of growth in the UK & we're looking for an excellent people manager with commercial/sales experience to drive this forward. We are people focussed, have high standards and our culture is what has brought us to where we are today. We're now looking for a sales focussed leader to work with that in mind and then add further value/success to what we already do. Setting targets, managing for performance & CRM/reporting and strategy development & implementation are all key parts of this role. We are based in Maidenhead and therefore you'll need to be able to organise your time between your office-based team, field team and potential new customers. Responsibilities Team Management against sales metrics & performance. Market segmentation, targeting & delivery against sales performance target. Coaching & Development of the team. Make fast-paced decisions, judgements & actions plans. Developing key account relationships & identifying opportunities for further growth. CRM, System & Process development. Working with marketing manager to build targeted campaigns. Experience & Expectations Demonstrable people management experience. Experience of a value led sales process is desirable. Pipeline & Sales funnel management experience. Be analytical in your approach, using data effectively to help make business critical decisions. Be commercially astute and accurate/confident in providing forecasts/budgets to the leadership team. Have exceptional interpersonal and presenting skills, comfortable in working with multiple stakeholders at various levels. Package & Development: 28 days holiday, plus Bank Holidays (36 Total) Car Allowance Discretionary Annual Bonus Company Pension Plan Health Cash Plan Life Cover Income Protection Plan Annual Cost of Living Pay Reviews Training - Including a formal induction programme, IT support training and Development in role training. About Us In the UK (and around the globe) important equipment manufacturers describe MCFT as "best-in-class"; competitors recommend our training and development and we're privileged to look after names which are recognised around the world. We think there's still lots of potential to - build the pre-eminent business in this niche industry, in the UK and around the world. We're looking for a leader to deliver on this potential: their success will be judged not on their own selling ability but on their team's performance. And someone who can rapidly assimilate, target and seize the market opportunity. Our offer is not a product, our service is not sold on price. Thankfully, it's complex and we can differentiate! We have an exceptional management team, junior as well as senior - experienced, insightful, focused and hard-working. The Sales team are outstanding in their roles. Are you the person to realise their potential and work in a hi-performing team to create something exceptional? Take a step closer to joining our exceptional team by applying today!
Apr 18, 2024
Full time
Senior Sales Manager - Maidenhead, Berkshire based. Salary - £75k + Team Performance-based Bonus & Car Allowance. Hi! I'm Dan, UK Managing Director at MCFT & I'm on the hunt for a Senior Sales Manager to join our team. We're going through an exciting period of growth in the UK & we're looking for an excellent people manager with commercial/sales experience to drive this forward. We are people focussed, have high standards and our culture is what has brought us to where we are today. We're now looking for a sales focussed leader to work with that in mind and then add further value/success to what we already do. Setting targets, managing for performance & CRM/reporting and strategy development & implementation are all key parts of this role. We are based in Maidenhead and therefore you'll need to be able to organise your time between your office-based team, field team and potential new customers. Responsibilities Team Management against sales metrics & performance. Market segmentation, targeting & delivery against sales performance target. Coaching & Development of the team. Make fast-paced decisions, judgements & actions plans. Developing key account relationships & identifying opportunities for further growth. CRM, System & Process development. Working with marketing manager to build targeted campaigns. Experience & Expectations Demonstrable people management experience. Experience of a value led sales process is desirable. Pipeline & Sales funnel management experience. Be analytical in your approach, using data effectively to help make business critical decisions. Be commercially astute and accurate/confident in providing forecasts/budgets to the leadership team. Have exceptional interpersonal and presenting skills, comfortable in working with multiple stakeholders at various levels. Package & Development: 28 days holiday, plus Bank Holidays (36 Total) Car Allowance Discretionary Annual Bonus Company Pension Plan Health Cash Plan Life Cover Income Protection Plan Annual Cost of Living Pay Reviews Training - Including a formal induction programme, IT support training and Development in role training. About Us In the UK (and around the globe) important equipment manufacturers describe MCFT as "best-in-class"; competitors recommend our training and development and we're privileged to look after names which are recognised around the world. We think there's still lots of potential to - build the pre-eminent business in this niche industry, in the UK and around the world. We're looking for a leader to deliver on this potential: their success will be judged not on their own selling ability but on their team's performance. And someone who can rapidly assimilate, target and seize the market opportunity. Our offer is not a product, our service is not sold on price. Thankfully, it's complex and we can differentiate! We have an exceptional management team, junior as well as senior - experienced, insightful, focused and hard-working. The Sales team are outstanding in their roles. Are you the person to realise their potential and work in a hi-performing team to create something exceptional? Take a step closer to joining our exceptional team by applying today!
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Apr 18, 2024
Full time
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The BDO Way is our approach to client centricity - putting our clients at the centre of everything we do. Using The BDO Way principles, we are better able to understand client needs, tailor and deliver high quality services to help them succeed, resulting in superior client experiences. True client centricity sees us building deep relationships, anticipating client needs, having issues-led conversations and delivering enhanced outcomes for both our clients and our firm. Our key account programme will be key to the BDO Way - focusing on where and how we focus on the marketplace. We are seeking an experienced senior manager to initially assess the recommendations made, as part of the KAM pilot programme and build out/ refine the infrastructure and processes to enable a client-centric approach to our key accounts. You will also develop and drive a portfolio of your own key accounts. You will have the opportunity to grow and manage a team of account managers as the programme develops. In this role you'll: Drive the implementation of a key account programme including developing and implementing account strategies and best practices as well as supporting the positioning of the team internally. Coach partners & staff on business development and key account best practices whilst supporting and challenging account teams to develop and convert a pipeline of opportunities. Serve as the link of communication between key clients and internal teams. Build high performing teams of partners and staff around key clients. Work with the wider Marketing, Sales & Clients (MSC) team including Business Development Managers, Bids and Pursuits and the Client Listening Programme (to ensure client feedback is used and acted on appropriately) to further drive client satisfaction and increase opportunities identified. Lead account meetings to ensure that they are delivering the relevant objectives and actions are carried out. Record and measure activity including pipeline and billed revenue to demonstrate ROI. Create, manage and present reports on account progress to key stakeholders You'll be someone with: A proven track record in a professional services pursuits, business development or account management. Excellent influencing, strong written and verbal communication and facilitation skills. A willingness to challenge and work collaboratively with senior Partners. Experience or willingness to be externally facing and conduct conversations with external stakeholders. The ability to listen and demonstrate a curiosity to understand the target entity's business. Initiative-taking with a positive can-do approach. The ability to form networks with partners and staff at all levels. Experience in use of CRM. Accreditation in pursuit methodology such as Miller Heiman or Shipley Capture Planning (desirable). Line management, coaching and mentoring experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.
Apr 18, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The BDO Way is our approach to client centricity - putting our clients at the centre of everything we do. Using The BDO Way principles, we are better able to understand client needs, tailor and deliver high quality services to help them succeed, resulting in superior client experiences. True client centricity sees us building deep relationships, anticipating client needs, having issues-led conversations and delivering enhanced outcomes for both our clients and our firm. Our key account programme will be key to the BDO Way - focusing on where and how we focus on the marketplace. We are seeking an experienced senior manager to initially assess the recommendations made, as part of the KAM pilot programme and build out/ refine the infrastructure and processes to enable a client-centric approach to our key accounts. You will also develop and drive a portfolio of your own key accounts. You will have the opportunity to grow and manage a team of account managers as the programme develops. In this role you'll: Drive the implementation of a key account programme including developing and implementing account strategies and best practices as well as supporting the positioning of the team internally. Coach partners & staff on business development and key account best practices whilst supporting and challenging account teams to develop and convert a pipeline of opportunities. Serve as the link of communication between key clients and internal teams. Build high performing teams of partners and staff around key clients. Work with the wider Marketing, Sales & Clients (MSC) team including Business Development Managers, Bids and Pursuits and the Client Listening Programme (to ensure client feedback is used and acted on appropriately) to further drive client satisfaction and increase opportunities identified. Lead account meetings to ensure that they are delivering the relevant objectives and actions are carried out. Record and measure activity including pipeline and billed revenue to demonstrate ROI. Create, manage and present reports on account progress to key stakeholders You'll be someone with: A proven track record in a professional services pursuits, business development or account management. Excellent influencing, strong written and verbal communication and facilitation skills. A willingness to challenge and work collaboratively with senior Partners. Experience or willingness to be externally facing and conduct conversations with external stakeholders. The ability to listen and demonstrate a curiosity to understand the target entity's business. Initiative-taking with a positive can-do approach. The ability to form networks with partners and staff at all levels. Experience in use of CRM. Accreditation in pursuit methodology such as Miller Heiman or Shipley Capture Planning (desirable). Line management, coaching and mentoring experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.
Role overview ID: Entity: Vistry Region: Vistry Merseyside & Cheshire West Department: Sales & Marketing Contract Type: Permanent - Full Time Job Location: Warrington, Cheshire Date Posted: 11.04.2024 We have a new opportunity for a Field Sales Manager to join our team within Vistry Merseyside & Cheshire, based at the office in Warrington with regional travel. As our Field Sales Manager you will be responsible for management of our site-based sales team to ensure that the sales processes are implemented effectively and that sales targets are achieved. In this crucial role you will form a link between the site and office, ensuring that decisions on sales policies and initiatives are fully implemented by your sales team. You will work alongside the wider team to drive sales and marketing initiatives and successful sales operations across the region. In addition to this you will be responsible for ensuring the customer journey is adhered to by site based sales team, ensuring a 5 star service is delivered. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality 5 GCSEs/GCEs including Maths and English, or equivalent Experience of selling in the building industry is essential Experience of sales delivery in a service environment. Experience of cost control and planning, prioritising, and organising work to meet targets Specialist knowledge of Sales/Marketing techniques, research, and analysis IT skills, excellent communication skills, both written and verbal Experience with CRM systems Full driving license A good knowledge of the Construction Industry and a broad understanding of the legal framework, mortgage market and financial implications of the methods and sequences of build A motivational team-leader focused on managing, coaching and developing their team to achieve their full potential Excellent time management skills, and flexible in order to achieve results Good inter-personal skills and ability to deal with people from diverse backgrounds Confident, decisive, resilient and the ability to thrive under pressure in a fast-moving environment Able to balance multiple priorities within a fast-changing and demanding environment Flexibility with working pattern and mobility across the Division; must be able to work weekends and bank holidays More about the Field Sales Manager role Manage and motivate Sales Consultants effectively, including setting clear objectives, conducting professional development reviews, coaching, and training to ensure employees achieve both their full potential and company targets. Support the Company's continuous drive to deliver excellent customer service by endorsing and promoting the customer journey, exceeding customer expectations, and leading by example. Monitor and manage Sales Consultants use of CRM for prospect management and sales management within company procedures and targets. Develop and maintain excellent working relationships with internal teams, effectively liaising to ensure readiness for sale, exchanges are achieved within the set deadline. Oversee all communication and administration associated with sales transactions, including liaising with Solicitors, Estate Agents, and Financial Institutions to ensure required documentation is provided and the home sale is audit compliant. Conduct market research and competitor analysis as required and management of reports from sales consultants. Working closely with marketing to ensure all options to maximise marketing opportunities are seized including digital and non-digital methods. Ensure that presentation on site, including sales outlet, is always maintained at a consistent high standard and to act if required. Recruiting of sales staff and inducting new starters to the team, delivering the appropriate training required to fulfil their role. The ongoing training and development of their whole team and involvement in recruiting new Sales Consultants. Prepare staffing rotas for their developments, ensuring that all holidays, sickness, etc., are suitably covered. Manage and monitor customer feedback including any follow up actions. Provide sales performance reports to Sales & Marketing Director as required. Attend all meetings, training courses or events as required by the role and organisation. Ensure compliance by the team with the Data Protection Act and New Homes Quality Consumer Code, AML and ensure all sales activity is in accordance with the company process. Ensure compliance by the team with Health and Safety Policies, IT policies and any other Policies and Procedures the company issue. Your role may vary dependent upon the support needs required by the Sales & Marketing Director required by and dictated through them as senior managers within the business - therefore this isn't a definite list of responsibilities. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working O
Apr 18, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry Merseyside & Cheshire West Department: Sales & Marketing Contract Type: Permanent - Full Time Job Location: Warrington, Cheshire Date Posted: 11.04.2024 We have a new opportunity for a Field Sales Manager to join our team within Vistry Merseyside & Cheshire, based at the office in Warrington with regional travel. As our Field Sales Manager you will be responsible for management of our site-based sales team to ensure that the sales processes are implemented effectively and that sales targets are achieved. In this crucial role you will form a link between the site and office, ensuring that decisions on sales policies and initiatives are fully implemented by your sales team. You will work alongside the wider team to drive sales and marketing initiatives and successful sales operations across the region. In addition to this you will be responsible for ensuring the customer journey is adhered to by site based sales team, ensuring a 5 star service is delivered. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality 5 GCSEs/GCEs including Maths and English, or equivalent Experience of selling in the building industry is essential Experience of sales delivery in a service environment. Experience of cost control and planning, prioritising, and organising work to meet targets Specialist knowledge of Sales/Marketing techniques, research, and analysis IT skills, excellent communication skills, both written and verbal Experience with CRM systems Full driving license A good knowledge of the Construction Industry and a broad understanding of the legal framework, mortgage market and financial implications of the methods and sequences of build A motivational team-leader focused on managing, coaching and developing their team to achieve their full potential Excellent time management skills, and flexible in order to achieve results Good inter-personal skills and ability to deal with people from diverse backgrounds Confident, decisive, resilient and the ability to thrive under pressure in a fast-moving environment Able to balance multiple priorities within a fast-changing and demanding environment Flexibility with working pattern and mobility across the Division; must be able to work weekends and bank holidays More about the Field Sales Manager role Manage and motivate Sales Consultants effectively, including setting clear objectives, conducting professional development reviews, coaching, and training to ensure employees achieve both their full potential and company targets. Support the Company's continuous drive to deliver excellent customer service by endorsing and promoting the customer journey, exceeding customer expectations, and leading by example. Monitor and manage Sales Consultants use of CRM for prospect management and sales management within company procedures and targets. Develop and maintain excellent working relationships with internal teams, effectively liaising to ensure readiness for sale, exchanges are achieved within the set deadline. Oversee all communication and administration associated with sales transactions, including liaising with Solicitors, Estate Agents, and Financial Institutions to ensure required documentation is provided and the home sale is audit compliant. Conduct market research and competitor analysis as required and management of reports from sales consultants. Working closely with marketing to ensure all options to maximise marketing opportunities are seized including digital and non-digital methods. Ensure that presentation on site, including sales outlet, is always maintained at a consistent high standard and to act if required. Recruiting of sales staff and inducting new starters to the team, delivering the appropriate training required to fulfil their role. The ongoing training and development of their whole team and involvement in recruiting new Sales Consultants. Prepare staffing rotas for their developments, ensuring that all holidays, sickness, etc., are suitably covered. Manage and monitor customer feedback including any follow up actions. Provide sales performance reports to Sales & Marketing Director as required. Attend all meetings, training courses or events as required by the role and organisation. Ensure compliance by the team with the Data Protection Act and New Homes Quality Consumer Code, AML and ensure all sales activity is in accordance with the company process. Ensure compliance by the team with Health and Safety Policies, IT policies and any other Policies and Procedures the company issue. Your role may vary dependent upon the support needs required by the Sales & Marketing Director required by and dictated through them as senior managers within the business - therefore this isn't a definite list of responsibilities. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working O
Serves as a senior Privacy and Responsible Data compliance risk manager for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and delivery of a risk management framework that maintains risk levels within the firm's risk appetite and protects the franchise. In addition, engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet the firm's and customer needs in a manner consistent with the Citi program framework. Responsibilities: Leading a team of compliance professionals to design, develop, deliver and maintain best-in-class Privacy and Responsible Data Horizontal Compliance, program for ICRM. Providing compliance coverage to an assigned function/business/product. Provides compliance guidance on function/business/product rules and regulations relating to operational issues, transactional approvals and the application of internal compliance policies for day-to-day activities. Managing a team of multiple teams of Compliance professionals. Developing, attracting, and retaining talent; recommending staffing levels required to carry out the unit's role and responsibilities effectively while establishing and adhering to talent management processes and compensation and performance management programs. Mentoring and developing junior staff. Directing the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM. Translates ICRM strategy and goals across Citi's clients, products and geographies; provides direction and guidance on the programs. Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings. Providing oversight and guidance over the assessment of complex issues, structures potential solutions and drives effective resolution with other stakeholders. Provides advice to the function/business/product on an ongoing basis on new initiatives, new products, acquisitions, and client-related matters with respect to applicability of policies, resolution of potential red flags or other client/transaction-related compliance escalations. Representing Citi on critical regulatory matters as required. Serves as liaison with regulatory examiners, Internal Audit, and external auditors on critical Compliance issues and oversees the implementation of related remediation. Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the assigned business/product/function. Supporting the function/business/product in performing timely compliance reviews of new transactions and/or products. Managing ICRM initiatives as required, such as the implementation of new Compliance systems, controls, and related project management work efforts. Assisting in the development and administration of Compliance training for the assigned business/product/function. Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the business/product/function supported. Analyzing and scoping the impact including applicability of new and complex regulatory developments across the assigned business/product/function, including cross-border impact. Assisting in the establishment of ICRM policies, procedures and controls to comply with these new or changed laws and regulations. Participating in industry groups and trade association working groups or other forums. Additional duties as assigned Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: Experience in designing and executing global programs. Privacy subject matter expertise Highly motivated, strong attention to detail, team oriented, organized Excellent written, verbal and analytical skills Strong communication and interpersonal skills; strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging Ability to interact and communicate effectively with senior leaders Significant knowledge and expertise of Compliance laws, rules, regulations, risks and appropriate controls Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholders Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse Business/Function Experience with and previous exposure to internal or external control functions and regulators Ability to challenge Business/Function management and escalate issues when appropriate Strong track record of effectively assessing and managing competing priorities Comfortable navigating complex, highly-matrixed organizations Comfortable acting as an agent for positive change with agility and flexibility Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. Strong presentation and relationship management skills are essential Education: Bachelor's degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; strong working knowledge of the assigned function/business/product and related laws and regulations, previous experience managing a diverse staff; Advanced degree preferred Job Family Group: Compliance and Control Job Family: Product Compliance Risk Management Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Apr 18, 2024
Full time
Serves as a senior Privacy and Responsible Data compliance risk manager for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and delivery of a risk management framework that maintains risk levels within the firm's risk appetite and protects the franchise. In addition, engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet the firm's and customer needs in a manner consistent with the Citi program framework. Responsibilities: Leading a team of compliance professionals to design, develop, deliver and maintain best-in-class Privacy and Responsible Data Horizontal Compliance, program for ICRM. Providing compliance coverage to an assigned function/business/product. Provides compliance guidance on function/business/product rules and regulations relating to operational issues, transactional approvals and the application of internal compliance policies for day-to-day activities. Managing a team of multiple teams of Compliance professionals. Developing, attracting, and retaining talent; recommending staffing levels required to carry out the unit's role and responsibilities effectively while establishing and adhering to talent management processes and compensation and performance management programs. Mentoring and developing junior staff. Directing the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM. Translates ICRM strategy and goals across Citi's clients, products and geographies; provides direction and guidance on the programs. Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings. Providing oversight and guidance over the assessment of complex issues, structures potential solutions and drives effective resolution with other stakeholders. Provides advice to the function/business/product on an ongoing basis on new initiatives, new products, acquisitions, and client-related matters with respect to applicability of policies, resolution of potential red flags or other client/transaction-related compliance escalations. Representing Citi on critical regulatory matters as required. Serves as liaison with regulatory examiners, Internal Audit, and external auditors on critical Compliance issues and oversees the implementation of related remediation. Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the assigned business/product/function. Supporting the function/business/product in performing timely compliance reviews of new transactions and/or products. Managing ICRM initiatives as required, such as the implementation of new Compliance systems, controls, and related project management work efforts. Assisting in the development and administration of Compliance training for the assigned business/product/function. Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the business/product/function supported. Analyzing and scoping the impact including applicability of new and complex regulatory developments across the assigned business/product/function, including cross-border impact. Assisting in the establishment of ICRM policies, procedures and controls to comply with these new or changed laws and regulations. Participating in industry groups and trade association working groups or other forums. Additional duties as assigned Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: Experience in designing and executing global programs. Privacy subject matter expertise Highly motivated, strong attention to detail, team oriented, organized Excellent written, verbal and analytical skills Strong communication and interpersonal skills; strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging Ability to interact and communicate effectively with senior leaders Significant knowledge and expertise of Compliance laws, rules, regulations, risks and appropriate controls Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholders Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse Business/Function Experience with and previous exposure to internal or external control functions and regulators Ability to challenge Business/Function management and escalate issues when appropriate Strong track record of effectively assessing and managing competing priorities Comfortable navigating complex, highly-matrixed organizations Comfortable acting as an agent for positive change with agility and flexibility Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. Strong presentation and relationship management skills are essential Education: Bachelor's degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; strong working knowledge of the assigned function/business/product and related laws and regulations, previous experience managing a diverse staff; Advanced degree preferred Job Family Group: Compliance and Control Job Family: Product Compliance Risk Management Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Post: Head of Finance Team: Finance Reports to: Director Line management of: Finance Manager, Finance Assistant Contract: Full time, permanent Location: Predominantly office-based, opportunity for flexible working Salary: £50,000 - 60,000 (dependent on experience) Holiday: 25 days per year plus bank holidays Pension: 6% employer and 2% employee The Photographers' Gallery The Photographers' Gallery explores how photography is connecting, captivating and radically changing our world today. The Gallery's programme and spaces - from exhibitions, talks, workshops and digital platforms to the galleries, shop and café - all explore the beauty, complexity and future of photography. Right outside the Gallery, the best of contemporary photography is shown for free, day and night, in Soho Photography Quarter. On the borders of busy Oxford Street and vibrant Soho, the Gallery is home to photography experts, novices and the photo-curious; artists and students; locals, tourists and passers-by; and an enthusiastic and committed staff team. Read more: The Finance The Finance team includes the Head of Finance, Finance Manager and Finance Assistant. The team deals with all aspects of financial management and statutory governance for The Photographers' Gallery Ltd (TPG) and The Photographers' Gallery Enterprise Ltd (TPGE) with a combined annual turnover of circa £4.5m. About this role The Head of Finance is a newly created post, following a period of review and refresh in Gallery operations. The role supports the Director to deliver the Gallery's strategic ambitions with accountability for ensuring effective, and value-led, delivery of all financial, human resources (HR), legal and governance related activity. Close collaboration with the new Head of Operations and Enterprise (to be recruited in autumn 2024) is essential to drive revenue generation and enhance the visitor experience, while also delivering effective IT systems and HR, with the support of external specialists. The Head of Finance reports to the Director and is a member of the Executive Management Team. The role is the Executive lead for the Finance and General Purposes Committee and actively collaborates with the Board of Trustees to ensure seamless communication and alignment across the Gallery's objectives. Main responsibilities: To oversee all areas of financial planning, budgeting and forecasting to ensure optimal use of resources and achievement of key strategic and financial objectives of the Gallery. To provide financial analysis to support strategic decision-making and mitigate risks. To collaborate with other departments in the Gallery to guide financial operations, evaluate investments, manage HR, and comply with legal and statutory regulation and compliance. To foster a culture of good financial practice to drive organisational success, through effective communication and leadership skills. To deliver an effective IT infrastructure, working with consultants as required, to ensure effective ways of working, support for visitors and an ability to deliver timely and accurate management information. Outline of key tasks Financial Management Lead strategic and business planning initiatives, including the annual budget programme, and assist in funding applications with input across the management teams. Be responsible for all business, financial and governance aspects of the Gallery, including tax and audit, risk management and legal, with the aid of external professional support where required. Act as Company Secretary for the Charity and its commercial businesses. Be a key liaison for external stakeholders, including Arts Council England, HMRC, banks, contractors and advisors. Support the Finance and other teams in developing budgets, forecasts, risks, and manage stakeholder presentation of these (including to Committees and the Board of Trustees) Oversee financial and contract information for HR-related activity, including pay, employment policies, recruitment and staff contracts. Work with external HR consultants to ensure compliance with employment laws and regulations, as well as to develop and implement effective HR policies and practices. Provide modelling and financial support and guidance for TPGE commercial activities overseen by the Head of Operations and Enterprise Support the Director in determining appropriate financial and company structures to deliver the Gallery's objectives. Manage the internal and external audit process. Work with the Head of Operations and Enterprise in maintaining IT systems and infrastructure, ensuring compliance with data protection regulations and cybersecurity best practices. Financial procedures, oversight, and reporting: Manage TPG's financial operations in line with charity accounting procedures and SORP regulations. Maintain a 3-5-year business plan aligned with the Gallery's objectives and values. Improve and utilise financial accounting software to make financial processes and reporting as simple and transparent as possible. Oversee payroll and ensure compliance, pensions, with VAT, PAYE, and other relevant statutory submissions. Oversee monthly reconciliation of Bank, control and balance sheet accounts. Submit quarterly VAT returns. Manage relationships with external stakeholders such as banks, HMRC, Charity Commission, auditors and tax advisors. Oversee ad hoc reporting, projects and collaboration with other departments. Operational oversight and management: Inspire and lead a small finance team, supporting continuous professional development. Collaborate closely with the Head of Operations and Enterprise (to be appointed Autumn 2024) and the broader leadership team, to oversee the operational management of Gallery staff and the building. Implement and enforce financial policies and procedures to optimise efficiency and effectiveness. Liaise with external vendors and service providers to maintain the Gallery's infrastructure and services. Additionally, team members are encouraged to support the Gallery's broader values and activity, by joining one or more voluntary working groups such as the Staff Forum; Equalities, Diversity & Inclusion taskforce; Environmental Working Group; by contributing to staff/team meetings; and through attending training sessions. Person specification (to include but not limited to): The successful candidate will possess proven and considerable experience in business, financial and team leadership, particularly within the creative or charity sectors. Ideal experience/skills: Professional accounting qualification (ACA/ACCA/CIMA or equivalent) with post-qualification experience of leading a diverse team. Experience in financial management within creative/charity sectors. Experience of operating in resource-constrained environments to deliver objectives creatively with an open and curious approach to change. Strong regulatory compliance skills and experience of managing relationships with statutory bodies. Ability to contribute to strategic planning and align financial objectives with organisational goals. Leadership experience, including managing senior staff and fostering team growth. Excellent communication skills for presenting financial information effectively. Experience managing the transition of digitising finance systems in a similar organisation, including implementing new digital ways of working and potentially changing software providers Proven experience in operational management Knowledge of creative sector tax relief and company secretary duties Commitment to Equality, Diversity and Inclusion Familiarity with Access Dimensions, Sage, or similar accounting software and CRM tools Enthusiasm for, or interest in, photography and/or the visual arts Whilst the above person specification offers a useful guide to the experience level expected, we encourage applications from anyone who feels they could bring alternative, equally beneficial skills, experience and perspective to the role. The Photographers' Gallery is committed to equal opportunities and we encourage applications from all persons without discrimination. We particularly welcome applications from people currently under-represented in the arts sector, particularly disabled people, and those from Black, Asian and minority ethnic backgrounds. Any materials provided by you as an applicant will be treated as your Intellectual Property. The Photographers' Gallery will only save such materials as part of recruitment and selection process. To apply please download an application pack from and an Equal Opportunities form. Please note we cannot accept CV-only applications - you must complete the application pack to apply for this role. Please email completed applications to with subject header: Head of Finance Deadline for applications: Monday 29 April 2024, midday Interviews scheduled from: Week 7-10 May 2024
Apr 18, 2024
Full time
Post: Head of Finance Team: Finance Reports to: Director Line management of: Finance Manager, Finance Assistant Contract: Full time, permanent Location: Predominantly office-based, opportunity for flexible working Salary: £50,000 - 60,000 (dependent on experience) Holiday: 25 days per year plus bank holidays Pension: 6% employer and 2% employee The Photographers' Gallery The Photographers' Gallery explores how photography is connecting, captivating and radically changing our world today. The Gallery's programme and spaces - from exhibitions, talks, workshops and digital platforms to the galleries, shop and café - all explore the beauty, complexity and future of photography. Right outside the Gallery, the best of contemporary photography is shown for free, day and night, in Soho Photography Quarter. On the borders of busy Oxford Street and vibrant Soho, the Gallery is home to photography experts, novices and the photo-curious; artists and students; locals, tourists and passers-by; and an enthusiastic and committed staff team. Read more: The Finance The Finance team includes the Head of Finance, Finance Manager and Finance Assistant. The team deals with all aspects of financial management and statutory governance for The Photographers' Gallery Ltd (TPG) and The Photographers' Gallery Enterprise Ltd (TPGE) with a combined annual turnover of circa £4.5m. About this role The Head of Finance is a newly created post, following a period of review and refresh in Gallery operations. The role supports the Director to deliver the Gallery's strategic ambitions with accountability for ensuring effective, and value-led, delivery of all financial, human resources (HR), legal and governance related activity. Close collaboration with the new Head of Operations and Enterprise (to be recruited in autumn 2024) is essential to drive revenue generation and enhance the visitor experience, while also delivering effective IT systems and HR, with the support of external specialists. The Head of Finance reports to the Director and is a member of the Executive Management Team. The role is the Executive lead for the Finance and General Purposes Committee and actively collaborates with the Board of Trustees to ensure seamless communication and alignment across the Gallery's objectives. Main responsibilities: To oversee all areas of financial planning, budgeting and forecasting to ensure optimal use of resources and achievement of key strategic and financial objectives of the Gallery. To provide financial analysis to support strategic decision-making and mitigate risks. To collaborate with other departments in the Gallery to guide financial operations, evaluate investments, manage HR, and comply with legal and statutory regulation and compliance. To foster a culture of good financial practice to drive organisational success, through effective communication and leadership skills. To deliver an effective IT infrastructure, working with consultants as required, to ensure effective ways of working, support for visitors and an ability to deliver timely and accurate management information. Outline of key tasks Financial Management Lead strategic and business planning initiatives, including the annual budget programme, and assist in funding applications with input across the management teams. Be responsible for all business, financial and governance aspects of the Gallery, including tax and audit, risk management and legal, with the aid of external professional support where required. Act as Company Secretary for the Charity and its commercial businesses. Be a key liaison for external stakeholders, including Arts Council England, HMRC, banks, contractors and advisors. Support the Finance and other teams in developing budgets, forecasts, risks, and manage stakeholder presentation of these (including to Committees and the Board of Trustees) Oversee financial and contract information for HR-related activity, including pay, employment policies, recruitment and staff contracts. Work with external HR consultants to ensure compliance with employment laws and regulations, as well as to develop and implement effective HR policies and practices. Provide modelling and financial support and guidance for TPGE commercial activities overseen by the Head of Operations and Enterprise Support the Director in determining appropriate financial and company structures to deliver the Gallery's objectives. Manage the internal and external audit process. Work with the Head of Operations and Enterprise in maintaining IT systems and infrastructure, ensuring compliance with data protection regulations and cybersecurity best practices. Financial procedures, oversight, and reporting: Manage TPG's financial operations in line with charity accounting procedures and SORP regulations. Maintain a 3-5-year business plan aligned with the Gallery's objectives and values. Improve and utilise financial accounting software to make financial processes and reporting as simple and transparent as possible. Oversee payroll and ensure compliance, pensions, with VAT, PAYE, and other relevant statutory submissions. Oversee monthly reconciliation of Bank, control and balance sheet accounts. Submit quarterly VAT returns. Manage relationships with external stakeholders such as banks, HMRC, Charity Commission, auditors and tax advisors. Oversee ad hoc reporting, projects and collaboration with other departments. Operational oversight and management: Inspire and lead a small finance team, supporting continuous professional development. Collaborate closely with the Head of Operations and Enterprise (to be appointed Autumn 2024) and the broader leadership team, to oversee the operational management of Gallery staff and the building. Implement and enforce financial policies and procedures to optimise efficiency and effectiveness. Liaise with external vendors and service providers to maintain the Gallery's infrastructure and services. Additionally, team members are encouraged to support the Gallery's broader values and activity, by joining one or more voluntary working groups such as the Staff Forum; Equalities, Diversity & Inclusion taskforce; Environmental Working Group; by contributing to staff/team meetings; and through attending training sessions. Person specification (to include but not limited to): The successful candidate will possess proven and considerable experience in business, financial and team leadership, particularly within the creative or charity sectors. Ideal experience/skills: Professional accounting qualification (ACA/ACCA/CIMA or equivalent) with post-qualification experience of leading a diverse team. Experience in financial management within creative/charity sectors. Experience of operating in resource-constrained environments to deliver objectives creatively with an open and curious approach to change. Strong regulatory compliance skills and experience of managing relationships with statutory bodies. Ability to contribute to strategic planning and align financial objectives with organisational goals. Leadership experience, including managing senior staff and fostering team growth. Excellent communication skills for presenting financial information effectively. Experience managing the transition of digitising finance systems in a similar organisation, including implementing new digital ways of working and potentially changing software providers Proven experience in operational management Knowledge of creative sector tax relief and company secretary duties Commitment to Equality, Diversity and Inclusion Familiarity with Access Dimensions, Sage, or similar accounting software and CRM tools Enthusiasm for, or interest in, photography and/or the visual arts Whilst the above person specification offers a useful guide to the experience level expected, we encourage applications from anyone who feels they could bring alternative, equally beneficial skills, experience and perspective to the role. The Photographers' Gallery is committed to equal opportunities and we encourage applications from all persons without discrimination. We particularly welcome applications from people currently under-represented in the arts sector, particularly disabled people, and those from Black, Asian and minority ethnic backgrounds. Any materials provided by you as an applicant will be treated as your Intellectual Property. The Photographers' Gallery will only save such materials as part of recruitment and selection process. To apply please download an application pack from and an Equal Opportunities form. Please note we cannot accept CV-only applications - you must complete the application pack to apply for this role. Please email completed applications to with subject header: Head of Finance Deadline for applications: Monday 29 April 2024, midday Interviews scheduled from: Week 7-10 May 2024
Cambridge Institute for Sustainability Leadership
Cambridge, Cambridgeshire
Business Development Manager, Digital Product Salary: £40,521 - £54,395 Vacancy Reference: EN40323 Closing Date: 21st April 2024 Are you an accomplished business development or product sales executive in a B2B environment with a successful track record of pipeline generations, lead qualification and conversion of digital product sales? Do you want to work within an inspiring, world-leading organisation and contribute to our mission to create a more sustainable economy? The University of Cambridge Institute for Sustainability Leadership (CISL) is a globally influential institute within the University of Cambridge working on a mission to develop leadership and solutions towards a sustainable economy. Achieving sustainability is the greatest challenge of our time and outstanding leadership will be crucial if we are going to meet this challenge successfully. CISL draws on the intellectual breadth of the University and an international network of leading thinkers and practitioners to help individuals and organisations understand and act on pressing issues such as climate change, biodiversity loss, resource depletion and inequality. This role will be key in expanding the international reach and accessibility of CISL knowledge. The role We're looking for an exceptional individual to help us take commercial products and propositions to market. As CISL prepares to launch a portfolio of self-paced digital learning products; this role will be influential in the implementation of the organisations first pro-active business development strategy and processes. This role is fixed terms for 12 months, however, the University is an employer which has a strong reputation for nurturing and retaining talent, therefore, although not guaranteed, it is likely the role would lead to future opportunities within the organisation. Key skills and experience: • Educated to degree level or equivalent relevant practical experience. • Experience in a business development or sales executive role, with a successful track record of pipeline generations, lead qualification and conversion of digital product sales.• Confident and thorough approach to client need analysis, consultative in style.• Sophisticated stakeholder management and identification of necessary budget holders.• Proactive, outbound business development activity and engagement, online and face-to- face.• Close collaboration with marketing and other colleagues to optimise a brand-aligned sales enablement collateral and approach.• Regular and consistent use of CRM to capture engagement, manage and report pipeline and sales.• Effective storytelling and communications for senior stakeholders across both academic and business contexts. What you'll receive: • 41 days annual leave (inc bank holidays). • Working 37 hours per week - Hybrid /flexible/part-time working considered • Excellent benefits including a generous pension scheme, discount portal, cycle to work scheme, access to the university accommodation service, relocation support, employee assistance programme, family friendly policies along with many more. • Extensive development opportunities. This post is permanent, full time on a hybrid working basis with at least 2 days in our award-winning Cambridge office. To apply, access full details of the vacancy including the Further Information document, please visit our job board via the 'Apply' button. If you have any questions about this vacancy or the application process, please contact the CISL Human Resources Team. Please quote reference EN40323 on your application and in any correspondence about this vacancy. We look forward to hearing from you!
Apr 18, 2024
Full time
Business Development Manager, Digital Product Salary: £40,521 - £54,395 Vacancy Reference: EN40323 Closing Date: 21st April 2024 Are you an accomplished business development or product sales executive in a B2B environment with a successful track record of pipeline generations, lead qualification and conversion of digital product sales? Do you want to work within an inspiring, world-leading organisation and contribute to our mission to create a more sustainable economy? The University of Cambridge Institute for Sustainability Leadership (CISL) is a globally influential institute within the University of Cambridge working on a mission to develop leadership and solutions towards a sustainable economy. Achieving sustainability is the greatest challenge of our time and outstanding leadership will be crucial if we are going to meet this challenge successfully. CISL draws on the intellectual breadth of the University and an international network of leading thinkers and practitioners to help individuals and organisations understand and act on pressing issues such as climate change, biodiversity loss, resource depletion and inequality. This role will be key in expanding the international reach and accessibility of CISL knowledge. The role We're looking for an exceptional individual to help us take commercial products and propositions to market. As CISL prepares to launch a portfolio of self-paced digital learning products; this role will be influential in the implementation of the organisations first pro-active business development strategy and processes. This role is fixed terms for 12 months, however, the University is an employer which has a strong reputation for nurturing and retaining talent, therefore, although not guaranteed, it is likely the role would lead to future opportunities within the organisation. Key skills and experience: • Educated to degree level or equivalent relevant practical experience. • Experience in a business development or sales executive role, with a successful track record of pipeline generations, lead qualification and conversion of digital product sales.• Confident and thorough approach to client need analysis, consultative in style.• Sophisticated stakeholder management and identification of necessary budget holders.• Proactive, outbound business development activity and engagement, online and face-to- face.• Close collaboration with marketing and other colleagues to optimise a brand-aligned sales enablement collateral and approach.• Regular and consistent use of CRM to capture engagement, manage and report pipeline and sales.• Effective storytelling and communications for senior stakeholders across both academic and business contexts. What you'll receive: • 41 days annual leave (inc bank holidays). • Working 37 hours per week - Hybrid /flexible/part-time working considered • Excellent benefits including a generous pension scheme, discount portal, cycle to work scheme, access to the university accommodation service, relocation support, employee assistance programme, family friendly policies along with many more. • Extensive development opportunities. This post is permanent, full time on a hybrid working basis with at least 2 days in our award-winning Cambridge office. To apply, access full details of the vacancy including the Further Information document, please visit our job board via the 'Apply' button. If you have any questions about this vacancy or the application process, please contact the CISL Human Resources Team. Please quote reference EN40323 on your application and in any correspondence about this vacancy. We look forward to hearing from you!
Are you passionate about shaping membership experiences and keen to make an impactful difference at a leading medical college? MemberWise Jobs is supporting the Royal College of Surgeons of England to find a dynamic Membership Engagement Manager to drive the College's membership strategy. Your role includes developing compelling offers, optimizing communication, and fostering engagement across teams. Be part of their mission to empower members at every career stage! Job summary This role sits within the overall Membership, Marketing and Communications Directorate, which has a clear focus on developing and implementing the College's membership strategy, shaping and strengthening engagement with members at every stage of their career and adding value to their professional lives. The Membership Engagement Manager will play a key role in implementing the College's membership strategy, including the development of relevant and compelling membership offers for each career stage, overseeing the planning, execution and effectiveness of all membership communications, and working across teams and departments to maximise member engagement opportunities. Specific duties and responsibilities 1. Membership engagement To work with the Director of Membership to develop and implement the 2021 - 2026 membership strategy. To develop a compelling offer by career stage so as to maintain and improve member retention and engagement levels, and to maximise new member acquisition. To develop the College offer for SAS surgeons. To maintain a thorough and up to date cross-College understanding of services and activities and ensure these are being packaged and communicated in the most effective way. To gain and maintain a thorough understanding of the RCS membership base and the issues affecting them and to advise and brief other College teams accordingly. To work collaboratively with the Outreach and Events teams, as well as other teams within the directorate and within the wider College, providing advice and guidance where necessary to ensure they are maximising engagement opportunities and implementing them effectively. To oversee the implementation of regular market research, including competitor analysis, to identify members/stakeholder needs, to support the rationale for the development of member products and services, and to liaise with and advise other College teams as appropriate. To work with the Exams team to ensure that the journey from candidate to member is compelling and framed coherently for the candidate and implemented effectively in practice. 2. Marketing and communications To review and develop member communications including around membership renewals and the on-boarding of new members, and to ensure a high quality member experience. To ensure that membership communications at all touch points within the membership journey or as part of a non-member relationship, remain relevant and up to date. To ensure the performance of the membership communications function is monitored, adjusted and developed so that it continually provides a high standard of service to all relevant stakeholders, resulting in enhanced engagement levels and retention. To work closely with the membership, web and IT teams to ensure there is a continual improvement in the information we hold about members and develop capabilities to use that information to develop products, services and strategic priorities in all areas of College activity. 3. General To manage and develop the Membership Engagement Assistant (post currently vacant) To ensure that all UK and international members as well as FDS are fully represented in all strands of work To prepare papers and write minutes as required. To represent the College at events and exhibitions, building networking opportunities and business partnerships. To undertake other reasonable duties appropriate to the grade, as required by the Director of Membership. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. Person specification: Qualifications Essential Graduate Candidates without a degree or equivalent qualification, but with a proven successful and sustained track record as outlined in experience below may also be considered Desirable • CIM/IDM professional qualification or equivalent marketing qualification (desirable) Experience and skills Essential A minimum of four years proven and demonstrable achievement in a membership marketing role. Experience leading multi-channel marketing and engagement campaigns Knowledge of monitoring metrics through using data, statistics, analytics and insight to inform and evaluate activities effectively Experience of segmentation and targeting within a customer base Best practice expertise in: email marketing; brand, writing engaging and impactful copy for a range of channels; social media and CRM Excellent organisational skills, methodical approach to planning and attention to detail Excellent written and proof-reading skills Ability to use own initiative and prioritise workload and manage own and other conflicting priorities while meeting deadlines Desirable Experience line managing or supporting others Experience of working with people at all levels of an organisation including senior staff and board members/ trustees Budget management Knowledge of Microsoft Dynamics and Power BI and CMS systems Developing new business, markets and partnerships Please submit a CV and cover letter (paying particular attention to the person specification) detailing your suitability for the role.
Apr 18, 2024
Full time
Are you passionate about shaping membership experiences and keen to make an impactful difference at a leading medical college? MemberWise Jobs is supporting the Royal College of Surgeons of England to find a dynamic Membership Engagement Manager to drive the College's membership strategy. Your role includes developing compelling offers, optimizing communication, and fostering engagement across teams. Be part of their mission to empower members at every career stage! Job summary This role sits within the overall Membership, Marketing and Communications Directorate, which has a clear focus on developing and implementing the College's membership strategy, shaping and strengthening engagement with members at every stage of their career and adding value to their professional lives. The Membership Engagement Manager will play a key role in implementing the College's membership strategy, including the development of relevant and compelling membership offers for each career stage, overseeing the planning, execution and effectiveness of all membership communications, and working across teams and departments to maximise member engagement opportunities. Specific duties and responsibilities 1. Membership engagement To work with the Director of Membership to develop and implement the 2021 - 2026 membership strategy. To develop a compelling offer by career stage so as to maintain and improve member retention and engagement levels, and to maximise new member acquisition. To develop the College offer for SAS surgeons. To maintain a thorough and up to date cross-College understanding of services and activities and ensure these are being packaged and communicated in the most effective way. To gain and maintain a thorough understanding of the RCS membership base and the issues affecting them and to advise and brief other College teams accordingly. To work collaboratively with the Outreach and Events teams, as well as other teams within the directorate and within the wider College, providing advice and guidance where necessary to ensure they are maximising engagement opportunities and implementing them effectively. To oversee the implementation of regular market research, including competitor analysis, to identify members/stakeholder needs, to support the rationale for the development of member products and services, and to liaise with and advise other College teams as appropriate. To work with the Exams team to ensure that the journey from candidate to member is compelling and framed coherently for the candidate and implemented effectively in practice. 2. Marketing and communications To review and develop member communications including around membership renewals and the on-boarding of new members, and to ensure a high quality member experience. To ensure that membership communications at all touch points within the membership journey or as part of a non-member relationship, remain relevant and up to date. To ensure the performance of the membership communications function is monitored, adjusted and developed so that it continually provides a high standard of service to all relevant stakeholders, resulting in enhanced engagement levels and retention. To work closely with the membership, web and IT teams to ensure there is a continual improvement in the information we hold about members and develop capabilities to use that information to develop products, services and strategic priorities in all areas of College activity. 3. General To manage and develop the Membership Engagement Assistant (post currently vacant) To ensure that all UK and international members as well as FDS are fully represented in all strands of work To prepare papers and write minutes as required. To represent the College at events and exhibitions, building networking opportunities and business partnerships. To undertake other reasonable duties appropriate to the grade, as required by the Director of Membership. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. Person specification: Qualifications Essential Graduate Candidates without a degree or equivalent qualification, but with a proven successful and sustained track record as outlined in experience below may also be considered Desirable • CIM/IDM professional qualification or equivalent marketing qualification (desirable) Experience and skills Essential A minimum of four years proven and demonstrable achievement in a membership marketing role. Experience leading multi-channel marketing and engagement campaigns Knowledge of monitoring metrics through using data, statistics, analytics and insight to inform and evaluate activities effectively Experience of segmentation and targeting within a customer base Best practice expertise in: email marketing; brand, writing engaging and impactful copy for a range of channels; social media and CRM Excellent organisational skills, methodical approach to planning and attention to detail Excellent written and proof-reading skills Ability to use own initiative and prioritise workload and manage own and other conflicting priorities while meeting deadlines Desirable Experience line managing or supporting others Experience of working with people at all levels of an organisation including senior staff and board members/ trustees Budget management Knowledge of Microsoft Dynamics and Power BI and CMS systems Developing new business, markets and partnerships Please submit a CV and cover letter (paying particular attention to the person specification) detailing your suitability for the role.
Why join us as a Trainee Business Development Executive? Orion Electrotech is a multi-award-winning engineering and technical recruitment agency. We work with innovative companies from global players in their markets to fast-evolving start-ups. Working as a trusted talent partner, we help to shape our client s growth by playing a fundamental part in their recruitment strategy. Supporting their recruitment growth, by identifying top talent from engineering shop floor to senior-level opportunities, Orion has become the trusted recruitment partner of choice to many. Our continued desire to innovate and grow means that we currently have an exciting opportunity to join our expanding Reading office as a Trainee Business Development Executive. Your new role: Working within our sales team, in which you will be mentored by one of Business Development Managers as well as our internal L&D team. This is a phone-based role, but once up and running you will be arranging multiple weekly client meetings - building relationships face to face. Lead gathering will be a fundamental part of your sales activity hitting weekly KPI targets will help to ensure your success. Taking a full job brief from your client, understanding what questions you need to ask and why, as well as ensuring full compliance with any new accounts will be an important part of your role. To understand the recruitment process and what good looks like, we will teach you how to qualify candidates against live roles, preparing them for interviews and debriefing them after following through to successful placement in a new position. About You: You may already have some sales experience which could have been gained in a variety of ways from recruitment, estate agency, insurance, car sales, or any B2B or B2C environments. But you may be a graduate who is looking to kick-start their career within recruitment/sales. A good communicator, confident in your ability to build rapport and relationships with others. You are looking for a company where you can access an excellent sales training programme with clear metrics and a career progression plan. Why work with us as a Trainee Business Development Executive: Highly competitive salary & uncapped commission structure. Additional monetary Bonus incentives. Quarterly & annual incentives (Michelin star lunch clubs, 5 holidays to Dubai, New York). A variety of fine dining and experience days for our Top-Performers. State of the Art Tech-Bundle (New CRM/Softphone system/Noise canceling headphones). Enhanced search tools help you work smarter. Private Health cover/Gym Membership. Hybrid working with a 3 pm finish on Friday- Start your weekend early! Long service awards from champagne to £5000 holiday vouchers and extra holiday. Excellent Induction and personalised development plan to ensure your success. Online Learning and Development platform with 24/7 access. Stable and growing company who continually strive to innovate (average length of service is 7 years). Our Culture is supportive, and fun and you will be joining a team that is committed to success. Emphasis on Well-being with an annual program of body and mind activities. Healthy breakfast provided. Free On-site Parking. What next? If you like the sound of the Trainee Business Development Executive opportunity, then just submit your cv and I will come back to you. If you do not have a cv ready, or you would like to have a confidential discussion about this stand-out sales opportunity, then please contact Georgina Leonard at Orion Electrotech, Reading. Thank you for your application. Due to the volume of applications we receive, unfortunately we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website. INDINT
Apr 18, 2024
Full time
Why join us as a Trainee Business Development Executive? Orion Electrotech is a multi-award-winning engineering and technical recruitment agency. We work with innovative companies from global players in their markets to fast-evolving start-ups. Working as a trusted talent partner, we help to shape our client s growth by playing a fundamental part in their recruitment strategy. Supporting their recruitment growth, by identifying top talent from engineering shop floor to senior-level opportunities, Orion has become the trusted recruitment partner of choice to many. Our continued desire to innovate and grow means that we currently have an exciting opportunity to join our expanding Reading office as a Trainee Business Development Executive. Your new role: Working within our sales team, in which you will be mentored by one of Business Development Managers as well as our internal L&D team. This is a phone-based role, but once up and running you will be arranging multiple weekly client meetings - building relationships face to face. Lead gathering will be a fundamental part of your sales activity hitting weekly KPI targets will help to ensure your success. Taking a full job brief from your client, understanding what questions you need to ask and why, as well as ensuring full compliance with any new accounts will be an important part of your role. To understand the recruitment process and what good looks like, we will teach you how to qualify candidates against live roles, preparing them for interviews and debriefing them after following through to successful placement in a new position. About You: You may already have some sales experience which could have been gained in a variety of ways from recruitment, estate agency, insurance, car sales, or any B2B or B2C environments. But you may be a graduate who is looking to kick-start their career within recruitment/sales. A good communicator, confident in your ability to build rapport and relationships with others. You are looking for a company where you can access an excellent sales training programme with clear metrics and a career progression plan. Why work with us as a Trainee Business Development Executive: Highly competitive salary & uncapped commission structure. Additional monetary Bonus incentives. Quarterly & annual incentives (Michelin star lunch clubs, 5 holidays to Dubai, New York). A variety of fine dining and experience days for our Top-Performers. State of the Art Tech-Bundle (New CRM/Softphone system/Noise canceling headphones). Enhanced search tools help you work smarter. Private Health cover/Gym Membership. Hybrid working with a 3 pm finish on Friday- Start your weekend early! Long service awards from champagne to £5000 holiday vouchers and extra holiday. Excellent Induction and personalised development plan to ensure your success. Online Learning and Development platform with 24/7 access. Stable and growing company who continually strive to innovate (average length of service is 7 years). Our Culture is supportive, and fun and you will be joining a team that is committed to success. Emphasis on Well-being with an annual program of body and mind activities. Healthy breakfast provided. Free On-site Parking. What next? If you like the sound of the Trainee Business Development Executive opportunity, then just submit your cv and I will come back to you. If you do not have a cv ready, or you would like to have a confidential discussion about this stand-out sales opportunity, then please contact Georgina Leonard at Orion Electrotech, Reading. Thank you for your application. Due to the volume of applications we receive, unfortunately we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website. INDINT
Customer Service Administrator / Contracts Administrator At Green Light we are excited to be recruiting a highly motivated individual to join our growing contract management team. As a young company with a strong growth strategy, this is a great opportunity for you to join us and grow with the business. The focus of the role will be to ensure that once the sales team have submitted a contract, it is then correctly processed and submitted to the supplier. You will liaise with the suppliers and sales agents throughout the sales process, to ensure a smooth and efficient journey for the client. You will speak directly with Account Managers at the UK s major energy suppliers to work through contract submissions and queries, whilst effectively inputting data into our bespoke CRM system. You will also be working closely with senior management on company reporting and strategies. Attention to detail is vital in this role to achieve and maintain above industry contract lives rates. As a small team, it is important that you can work as an individual as well as in a team, to be able to adapt to a variety of different tasks. The Ideal Candidate: Experience in an administrative or customer service role preferable. Strong written and verbal communication skills. The ability to build long lasting relationships with suppliers and clients. Good understanding of Microsoft Office. Previous experience in the energy industry is preferable but not essential. Benefits Post probation commission incentive 1-2-1 ongoing training to assist in career progression Regular team building and wellbeing activities Sociable office hours no weekends or bank holidays Monthly celebrations Family and charity days Part of the mindful employer scheme Free car parking Rural location Pension Scheme Apply today with an up-to-date CV.
Apr 18, 2024
Full time
Customer Service Administrator / Contracts Administrator At Green Light we are excited to be recruiting a highly motivated individual to join our growing contract management team. As a young company with a strong growth strategy, this is a great opportunity for you to join us and grow with the business. The focus of the role will be to ensure that once the sales team have submitted a contract, it is then correctly processed and submitted to the supplier. You will liaise with the suppliers and sales agents throughout the sales process, to ensure a smooth and efficient journey for the client. You will speak directly with Account Managers at the UK s major energy suppliers to work through contract submissions and queries, whilst effectively inputting data into our bespoke CRM system. You will also be working closely with senior management on company reporting and strategies. Attention to detail is vital in this role to achieve and maintain above industry contract lives rates. As a small team, it is important that you can work as an individual as well as in a team, to be able to adapt to a variety of different tasks. The Ideal Candidate: Experience in an administrative or customer service role preferable. Strong written and verbal communication skills. The ability to build long lasting relationships with suppliers and clients. Good understanding of Microsoft Office. Previous experience in the energy industry is preferable but not essential. Benefits Post probation commission incentive 1-2-1 ongoing training to assist in career progression Regular team building and wellbeing activities Sociable office hours no weekends or bank holidays Monthly celebrations Family and charity days Part of the mindful employer scheme Free car parking Rural location Pension Scheme Apply today with an up-to-date CV.
Are you an experienced Senior B usiness Systems Engineer , who is looking to work in a fast paced, global, market leading company? Here at Innovative Technology, we have an excellent opportunity for a Senior Business Systems Engineer to join our talented team working at our global head office in Oldham, Greater Manchester. The Role Overview: As the Senior Business Systems Engineer, you will be the cornerstone for the optimal performance and integration of our SYSPRO ERP system and K3 DataSwitch module. This pivotal role demands hands-on involvement and leadership, working closely with our dedicated DevOps team to navigate and innovate our ERP landscape. Your Responsibilities: ERP System Leadership: Serve as the primary manager for the SYSPRO ERP system and K3 DataSwitch module, ensuring system excellence and reliability. Comprehensive Technical Management: Take charge of a broad array of commercial off-the-shelf systems including but not limited to JIRA, SQL Databases, APIs, Crystal Reports, Dynamics CRM 2016, Qlikview, and Bartender. Advanced Problem-Solving: Proactively address and resolve technical challenges, leveraging innovative approaches for system improvement. Strategic Project Leadership: Spearhead system enhancement projects, fostering collaboration with stakeholders to meet and exceed business objectives. Desired Skills & Experience: Degree qualification in Computer Science or equivalent professional certification. ITIL - Foundation At least 3 years of experience in a similar role, with a strong focus on ERP system management. Communication skills so they can discuss instructions with all parties included in the project and to answer all questions a customer may have on how the software works. Interpersonal skills to be able to work with all others that may be included on the project to ensure it works properly Problem-solving skills are important to ensure any issues that arise during the design and testing processes are fixed Skilled in SQL, integration technologies, and web technologies. Your Package & Perks: A competitive salary Flexible working hours Paid breaks, with free hot premium drinks 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year Enhanced pension Contribution Enhanced parental leave A choice of healthcare schemes Dental Scheme Life Insurance Electric Car Scheme Onsite electric car charging points and staff car workshop Free secure parking Free onsite modern gym Educational Sponsorship Cycle to Work Scheme Informal dress code We're Innovative Trading for over 30 years here at Innovative Technology, where we now have offices on five continents and employ around 400 people, with over 150 based from our state-of-the-art R&D hub. From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. We also provide facial analysis technology for age estimation and control access for some of the world's leading companies. By being true to our values of Innovation, Collaboration, Respect and Drive we've seen significant growth and won numerous domestic and international awards, whilst offering outstanding career opportunities and great benefits. You'll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links. We are a disability-confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application. What's next? If you're an experienced Senior Business Systems Engineer and want to join our award-winning team working on the latest cutting-edge technology, we want to hear from you. A better way Through our people, drive and commitment we push boundaries to deliver innovative products and services.
Apr 18, 2024
Full time
Are you an experienced Senior B usiness Systems Engineer , who is looking to work in a fast paced, global, market leading company? Here at Innovative Technology, we have an excellent opportunity for a Senior Business Systems Engineer to join our talented team working at our global head office in Oldham, Greater Manchester. The Role Overview: As the Senior Business Systems Engineer, you will be the cornerstone for the optimal performance and integration of our SYSPRO ERP system and K3 DataSwitch module. This pivotal role demands hands-on involvement and leadership, working closely with our dedicated DevOps team to navigate and innovate our ERP landscape. Your Responsibilities: ERP System Leadership: Serve as the primary manager for the SYSPRO ERP system and K3 DataSwitch module, ensuring system excellence and reliability. Comprehensive Technical Management: Take charge of a broad array of commercial off-the-shelf systems including but not limited to JIRA, SQL Databases, APIs, Crystal Reports, Dynamics CRM 2016, Qlikview, and Bartender. Advanced Problem-Solving: Proactively address and resolve technical challenges, leveraging innovative approaches for system improvement. Strategic Project Leadership: Spearhead system enhancement projects, fostering collaboration with stakeholders to meet and exceed business objectives. Desired Skills & Experience: Degree qualification in Computer Science or equivalent professional certification. ITIL - Foundation At least 3 years of experience in a similar role, with a strong focus on ERP system management. Communication skills so they can discuss instructions with all parties included in the project and to answer all questions a customer may have on how the software works. Interpersonal skills to be able to work with all others that may be included on the project to ensure it works properly Problem-solving skills are important to ensure any issues that arise during the design and testing processes are fixed Skilled in SQL, integration technologies, and web technologies. Your Package & Perks: A competitive salary Flexible working hours Paid breaks, with free hot premium drinks 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year Enhanced pension Contribution Enhanced parental leave A choice of healthcare schemes Dental Scheme Life Insurance Electric Car Scheme Onsite electric car charging points and staff car workshop Free secure parking Free onsite modern gym Educational Sponsorship Cycle to Work Scheme Informal dress code We're Innovative Trading for over 30 years here at Innovative Technology, where we now have offices on five continents and employ around 400 people, with over 150 based from our state-of-the-art R&D hub. From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. We also provide facial analysis technology for age estimation and control access for some of the world's leading companies. By being true to our values of Innovation, Collaboration, Respect and Drive we've seen significant growth and won numerous domestic and international awards, whilst offering outstanding career opportunities and great benefits. You'll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links. We are a disability-confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application. What's next? If you're an experienced Senior Business Systems Engineer and want to join our award-winning team working on the latest cutting-edge technology, we want to hear from you. A better way Through our people, drive and commitment we push boundaries to deliver innovative products and services.