The salary is broken down as £62,552 basic salary, which will increase annually until you reach the top of the scale £66,997. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. Seeing is believing. And that's the only way you'll really get to know about our sophisticated technologies and how we're using them to fight crime in the capital. We don't say much, for obvious reasons, but suffice to say that we're leading advancements in emerging technologies to deliver bespoke electronic and IT solutions in specialist areas to make London safer. The Technology, Research and Innovation (TRI) team keeps the Met at the cutting-edge of tech. Our work is highly innovative and no two projects are ever the same. This staff role is a unique opportunity for an experienced Electronics Senior Technologist, with significant hands-on electronics design and leadership experience, to join an exciting engineering and science team using state of the art equipment within a multi discipline environment to develop bespoke electronics solutions, to make London safer. As an Electronics Senior Technologist, you will be part of the Electronics System Development (ESD) team who develop niche electronic solutions to unique business issues. You will provide day to day technical oversight, mentoring, and guidance to the electronics development team and have the ability to identify design problems early, steering the team to effectively design solutions. You will also act as the technical design authority for all electronic designs to ensure design solutions are robust and fit for purpose to meet operational requirements. This will involve running formal electronic design reviews to provide the necessary design oversight to projects. Another important aspect of this role will be to provide the strategic direction to enable the electronics team to successfully develop solutions with the very latest electronics technology. This will involve the role holder continually researching the very best modern electronic components, packages and techniques and conducting small exercises to prove their use. Working with the electronics section manager and development managers, you will be providing the technical leadership to the electronics team to enable them deliver robust solutions to meet these requirements against operational deadlines. A typical day may include engaging with highly experienced electronic engineers in your team providing them with oversight, guidance and technical direction, engaging MPS operational officers to understand their requirements and conducting electronic design reviews. As the Electronics Senior Technologist, you will be working with a wide range of stakeholders, some of the UK's top suppliers, academics and highly experienced electronic engineers in your team, so you will need the ability to provide the necessary technical leadership and oversight so the team can maintain momentum on projects so that they can be delivered robustly to meet operational deadlines. You will have already demonstrated exceptional technical leadership talent in your career. Additional Information: 28 days holiday, rising to 33 at 5 years, plus bank holidays. MPS contributes 27.9% of your salary into your civil service pension scheme. Long service rewards, paid overtime available and eligible Blue Light Card. Sponsored membership to a professional body. Vetting This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required. Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post. How to apply Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process, and a host of other information, that will help inform and support your application: Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV). Completed applications must be submitted by 23:55 on 27 March 2024. The Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females. As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions. Read our full disability confidence statement.
Mar 29, 2024
Full time
The salary is broken down as £62,552 basic salary, which will increase annually until you reach the top of the scale £66,997. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. Seeing is believing. And that's the only way you'll really get to know about our sophisticated technologies and how we're using them to fight crime in the capital. We don't say much, for obvious reasons, but suffice to say that we're leading advancements in emerging technologies to deliver bespoke electronic and IT solutions in specialist areas to make London safer. The Technology, Research and Innovation (TRI) team keeps the Met at the cutting-edge of tech. Our work is highly innovative and no two projects are ever the same. This staff role is a unique opportunity for an experienced Electronics Senior Technologist, with significant hands-on electronics design and leadership experience, to join an exciting engineering and science team using state of the art equipment within a multi discipline environment to develop bespoke electronics solutions, to make London safer. As an Electronics Senior Technologist, you will be part of the Electronics System Development (ESD) team who develop niche electronic solutions to unique business issues. You will provide day to day technical oversight, mentoring, and guidance to the electronics development team and have the ability to identify design problems early, steering the team to effectively design solutions. You will also act as the technical design authority for all electronic designs to ensure design solutions are robust and fit for purpose to meet operational requirements. This will involve running formal electronic design reviews to provide the necessary design oversight to projects. Another important aspect of this role will be to provide the strategic direction to enable the electronics team to successfully develop solutions with the very latest electronics technology. This will involve the role holder continually researching the very best modern electronic components, packages and techniques and conducting small exercises to prove their use. Working with the electronics section manager and development managers, you will be providing the technical leadership to the electronics team to enable them deliver robust solutions to meet these requirements against operational deadlines. A typical day may include engaging with highly experienced electronic engineers in your team providing them with oversight, guidance and technical direction, engaging MPS operational officers to understand their requirements and conducting electronic design reviews. As the Electronics Senior Technologist, you will be working with a wide range of stakeholders, some of the UK's top suppliers, academics and highly experienced electronic engineers in your team, so you will need the ability to provide the necessary technical leadership and oversight so the team can maintain momentum on projects so that they can be delivered robustly to meet operational deadlines. You will have already demonstrated exceptional technical leadership talent in your career. Additional Information: 28 days holiday, rising to 33 at 5 years, plus bank holidays. MPS contributes 27.9% of your salary into your civil service pension scheme. Long service rewards, paid overtime available and eligible Blue Light Card. Sponsored membership to a professional body. Vetting This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required. Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post. How to apply Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process, and a host of other information, that will help inform and support your application: Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV). Completed applications must be submitted by 23:55 on 27 March 2024. The Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females. As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions. Read our full disability confidence statement.
Senior Engineer Up to £50,000 Pembrokeshire Benefits Package Generous holiday allowance Company Pension Free on site parking Overtime opportunities A fast paced working environment who are a very proud supplier into the food and drink sector are looking to expand their engineering team due to investment within the company. They continue to invest in the future. This is a fantastic opportunity for someone to gain more experience in a senior position and to development their skillset with more managerial responsibilities in a thriving FMCG company. Role & Responsibilities Day to Day management of the site Engineering function ensuring that the team works safely, effectively and efficiently. To ensure that preventative maintenance routines are developed and in place in accordance to equipment manufacturer specifications and reviewed on a regular basis. Management of time sheets and hours worked, holidays, training, absence and disciplinary reporting. To oversee breakdown repairs ensuring the work is carried out in a safe and timely manner. Help identify and drive fault finding activities towards resolving and preventing issues. Key Skills Experience HNC in either mechanical or electrical discipline or a recognised engineering apprenticeship. Experience of working in an FMCG environment. Computer literate with strong report writing skills- CMMS, SCADA, HMI's, Microsoft Office. Strong experience as a multiskilled engineer with previous leadership experience. To apply please email your CV / resume to If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 29, 2024
Full time
Senior Engineer Up to £50,000 Pembrokeshire Benefits Package Generous holiday allowance Company Pension Free on site parking Overtime opportunities A fast paced working environment who are a very proud supplier into the food and drink sector are looking to expand their engineering team due to investment within the company. They continue to invest in the future. This is a fantastic opportunity for someone to gain more experience in a senior position and to development their skillset with more managerial responsibilities in a thriving FMCG company. Role & Responsibilities Day to Day management of the site Engineering function ensuring that the team works safely, effectively and efficiently. To ensure that preventative maintenance routines are developed and in place in accordance to equipment manufacturer specifications and reviewed on a regular basis. Management of time sheets and hours worked, holidays, training, absence and disciplinary reporting. To oversee breakdown repairs ensuring the work is carried out in a safe and timely manner. Help identify and drive fault finding activities towards resolving and preventing issues. Key Skills Experience HNC in either mechanical or electrical discipline or a recognised engineering apprenticeship. Experience of working in an FMCG environment. Computer literate with strong report writing skills- CMMS, SCADA, HMI's, Microsoft Office. Strong experience as a multiskilled engineer with previous leadership experience. To apply please email your CV / resume to If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Butler Ross are recruiting for a world leading manufacturing company based in their offices in Staffordshire. This role will play a vital part in the wider procurement team, they are looking for an experienced and confident purchasing professional to join them and make a real difference in developing the chosen category. Striving for success is at the heart of this company and they are looking for professionals who have the same values and will always bring their A-game. This role is 100% office based in Staffordshire. Duties of the Senior Buyer Drive cost optimisation activities to deliver the best value for the company. Managing multiple sourcing projects during the sourcing and delivery phase. Support the development of purchasing strategies to deliver both department and organisational objectives. Lead supplier engagement, sourcing, contract management and performance monitoring Define, report, and deliver end-to-end strategic commodity management for set commodity scope. Deliver effective supply chain management throughout the supply base to support global production requirements, while ensuring key risks are identified and mitigated. Work closely with multiple teams ensuring stakeholder engagement, influencing key decisions. Develop strong relationships with all stakeholders (internal and external) to deliver mutual benefits Experience Required for the Senior Buyer Strong procurement background in a similar role. Proven experience working in the manufacturing or FMCG industry. A skilled negotiator who can engage with people at all levels. Able to work on multiple projects at once and able to prioritise workload. Able to work from own initiative but also able to collaborate with the rest of the team. Salary: 50,000 - 65,000 This role would be well suited to a Buyer, Senior Buyer, Category Manager, Commodity Manager, Procurement Manager, Purchasing Manager, Purchasing Lead of Procurement Lead.
Mar 29, 2024
Full time
Butler Ross are recruiting for a world leading manufacturing company based in their offices in Staffordshire. This role will play a vital part in the wider procurement team, they are looking for an experienced and confident purchasing professional to join them and make a real difference in developing the chosen category. Striving for success is at the heart of this company and they are looking for professionals who have the same values and will always bring their A-game. This role is 100% office based in Staffordshire. Duties of the Senior Buyer Drive cost optimisation activities to deliver the best value for the company. Managing multiple sourcing projects during the sourcing and delivery phase. Support the development of purchasing strategies to deliver both department and organisational objectives. Lead supplier engagement, sourcing, contract management and performance monitoring Define, report, and deliver end-to-end strategic commodity management for set commodity scope. Deliver effective supply chain management throughout the supply base to support global production requirements, while ensuring key risks are identified and mitigated. Work closely with multiple teams ensuring stakeholder engagement, influencing key decisions. Develop strong relationships with all stakeholders (internal and external) to deliver mutual benefits Experience Required for the Senior Buyer Strong procurement background in a similar role. Proven experience working in the manufacturing or FMCG industry. A skilled negotiator who can engage with people at all levels. Able to work on multiple projects at once and able to prioritise workload. Able to work from own initiative but also able to collaborate with the rest of the team. Salary: 50,000 - 65,000 This role would be well suited to a Buyer, Senior Buyer, Category Manager, Commodity Manager, Procurement Manager, Purchasing Manager, Purchasing Lead of Procurement Lead.
End Date Saturday 27 April 2024 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary JOB TITLE: Technical Delivery Manager SALARY: £57,546 - £63,940 LOCATIONS: Bristol, Edinburgh Job Description We re on an exciting journey and there couldn t be a better time to join us as a Technical Delivery Manager. We re throwing out the rulebook on what we have done in the past and are changing at pace - which is where you come in. The investments we re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. We are committed to investing in the future, and over the next few years, we are embarking on an unbelievable transformative journey for our infrastructure, our customers, and your career. Why should you join? Our Technical Delivery Managers are part of the largest job family within Lloyds Banking Group and as we go through our multi-billion-pound transformation, you ll be the glue holding all of this together. If you re the type of person that thrives on coming up with solutions and is comfortable with uncertainty, then this role is for you. Some of the key things you ll be doing are: Collaborating with the Product Owner and Engineering Leads to develop technical integration tasks. Coordinating integration and implementation across shared infrastructure. Ensure smooth delivery and consumable lab products through stakeholder collaboration. Proactively troubleshoot technical issues to maintain on-time delivery. Act as a bridge between suppliers and business stakeholders for successful program delivery. Enhance technology risk and control measures to improve processes. As a Technical Delivery Manager, your career development is not limited. These roles go all the way to the highest level of seniority and if you want to move internally, they are the perfect gateway into other areas of our business. With the size of our business, the investment we are making and the pace of change - you ll also be working with the latest new technology. What you ll need We re not looking for people that know all the answers. We re looking for people that thrive on being given a problem and finding a solution. We re looking for people who are comfortable when they need to say no; who aren t afraid to challenge the status quo and push back on stakeholders who may be more senior. There are some things we are looking for in you though: Proven skills in stakeholder engagement. It s essential that you are comfortable influencing, challenging and can communicate effectively between technical and business teams. Experience in implementing change across different business areas within an organisation, in complex environments. Lloyds Banking Group is a complex organisation and some changes may span across all platforms in the group. Experience in delivering change on specific technologies or participating in significant upgrades to systems. Demonstrable experience of Platinum Partner Technology Delivery, such as Microsoft, IBM, BT, Unisys, HP, SAP, Oracle, GCP, Azure. Experience working in agile environments and using agile tools such as Jira is beneficial. Experience in a Financial Services industry would be helpful, but not crucial. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping, current accounts, mortgages and season ticket loans 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies No ordinary journey We are currently going through a multi-billion-pound transformation at Lloyds Banking Group and as part of this, a career with us is no ordinary journey. The opportunities and experience available to you are unmatched. You ll be at the forefront of change and will be part of something that impacts UK society as a whole. We are building a team that embraces challenges and thrives in an environment where the answer isn't always clear. Want to do amazing work, that s interesting and makes a difference to millions of people? Join our journey. We are hiring multiple vacancies for this role so will begin reviewing application from early April. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Mar 28, 2024
Full time
End Date Saturday 27 April 2024 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary JOB TITLE: Technical Delivery Manager SALARY: £57,546 - £63,940 LOCATIONS: Bristol, Edinburgh Job Description We re on an exciting journey and there couldn t be a better time to join us as a Technical Delivery Manager. We re throwing out the rulebook on what we have done in the past and are changing at pace - which is where you come in. The investments we re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. We are committed to investing in the future, and over the next few years, we are embarking on an unbelievable transformative journey for our infrastructure, our customers, and your career. Why should you join? Our Technical Delivery Managers are part of the largest job family within Lloyds Banking Group and as we go through our multi-billion-pound transformation, you ll be the glue holding all of this together. If you re the type of person that thrives on coming up with solutions and is comfortable with uncertainty, then this role is for you. Some of the key things you ll be doing are: Collaborating with the Product Owner and Engineering Leads to develop technical integration tasks. Coordinating integration and implementation across shared infrastructure. Ensure smooth delivery and consumable lab products through stakeholder collaboration. Proactively troubleshoot technical issues to maintain on-time delivery. Act as a bridge between suppliers and business stakeholders for successful program delivery. Enhance technology risk and control measures to improve processes. As a Technical Delivery Manager, your career development is not limited. These roles go all the way to the highest level of seniority and if you want to move internally, they are the perfect gateway into other areas of our business. With the size of our business, the investment we are making and the pace of change - you ll also be working with the latest new technology. What you ll need We re not looking for people that know all the answers. We re looking for people that thrive on being given a problem and finding a solution. We re looking for people who are comfortable when they need to say no; who aren t afraid to challenge the status quo and push back on stakeholders who may be more senior. There are some things we are looking for in you though: Proven skills in stakeholder engagement. It s essential that you are comfortable influencing, challenging and can communicate effectively between technical and business teams. Experience in implementing change across different business areas within an organisation, in complex environments. Lloyds Banking Group is a complex organisation and some changes may span across all platforms in the group. Experience in delivering change on specific technologies or participating in significant upgrades to systems. Demonstrable experience of Platinum Partner Technology Delivery, such as Microsoft, IBM, BT, Unisys, HP, SAP, Oracle, GCP, Azure. Experience working in agile environments and using agile tools such as Jira is beneficial. Experience in a Financial Services industry would be helpful, but not crucial. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping, current accounts, mortgages and season ticket loans 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies No ordinary journey We are currently going through a multi-billion-pound transformation at Lloyds Banking Group and as part of this, a career with us is no ordinary journey. The opportunities and experience available to you are unmatched. You ll be at the forefront of change and will be part of something that impacts UK society as a whole. We are building a team that embraces challenges and thrives in an environment where the answer isn't always clear. Want to do amazing work, that s interesting and makes a difference to millions of people? Join our journey. We are hiring multiple vacancies for this role so will begin reviewing application from early April. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. The impact you'll have: To support loveholidays' goal of becoming Europe's largest dynamic package holiday operator, this position will be instrumental in managing a team of Commercial managers who support the 3 functional areas of the business: Selling, Managing and Scaling. The role is critical in supporting the business flywheel and to ensure targets are stretched and delivered. Responsible for ensuring we build a first class marketplace attracting customers with our value, choice and ease proposition and a depth of travel products from our supplier base. The role works alongside the Head of FP&A and will report into the Commercial Finance Director. The role is based in Hammersmith London and hybrid (3 days in office). Your day-to-day: Full overall responsibility for the Commercial Finance Functions within loveholidays: Spearheading the delivery of annual budgeting and quarterly forecasting for loveholidays for Selling, Managing, and Scaling (incl. International Expansion). Leading a focused Commercial Finance team to strategically stretch revenue targets across all facets of the flywheel, meticulously aligning with the overarching company strategy. Overseeing the Commercial Finance team to ensure stringent cost management within budget constraints, with any additional expenditure supported by compelling business cases for approval in monthly investment committees. Actively participating in the quarterly OKR processes and contributing to the long-term prioritisation strategy to ensure alignment with the objectives of Heads in functional areas. Serving as a key contributor in the Finance Leadership team, showcasing strategic acumen and contributing to high-level decision-making. Demonstrating effective communication skills to engage peers and exerting influence over the Executive team through impactful insights. Undertaking other ad-hoc project work as required, showcasing adaptability and strategic agility in addressing evolving business needs. Utilising exposure and commercial insight to conduct competitor analysis, explaining variances to targets, and strategically exploiting opportunities while mitigating risks. Providing coaching and mentoring to a highly visible commercial finance team, fostering an environment conducive to their success and professional development. Managing the growth of a team expanding into international markets, leveraging experience and visibility to establish and maintain exemplary standards. Your skillset: Qualified Accountant (minimum 5+ years post qual) Experience of Managing a team of qualified Accountants Ability to build rapport with senior stakeholders and influence decision making Experience working with high volumes of data with the aptitude to understand vast and complex information, and convey in a simple, clear and concise manner Experience working alongside Strategy, Product, Pricing and Supply teams Extremely diligent and delivers on time Organised, task focused and will go the extra mile to get things done You will thrive in an agile, fast-paced environment. Not necessary but would be desirable to have: Experience in travel may be an advantage, but managing a Commercial Finance team you have run will be the most important factor relating to your experience. You will have worked in a business with annual growth exceeding 50% pa You will have worked for a Private Equity business. Perks of joining us: Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: Company pension contributions at 5% Individualised training budget for you to learn on the job and level yourself up Discounted holidays for you, your family and friends 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum Enhanced maternity/paternity leave Cycle to work scheme, season ticket loan and eye care vouchers At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey. The interview journey: 1.Talent Acquisition Partner screening (virtual) - 30 mins 2. 1st stage with Finance Director (virtual)- 45 mins 3. 2nd stage with Key Stakeholders - Task and competency based interview (in Office) - 1.5 hours (45m presentation/45m interview) 4. Final stage with key CFO and Selling Director (Virtual/In office)- 45 mins
Mar 28, 2024
Full time
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. The impact you'll have: To support loveholidays' goal of becoming Europe's largest dynamic package holiday operator, this position will be instrumental in managing a team of Commercial managers who support the 3 functional areas of the business: Selling, Managing and Scaling. The role is critical in supporting the business flywheel and to ensure targets are stretched and delivered. Responsible for ensuring we build a first class marketplace attracting customers with our value, choice and ease proposition and a depth of travel products from our supplier base. The role works alongside the Head of FP&A and will report into the Commercial Finance Director. The role is based in Hammersmith London and hybrid (3 days in office). Your day-to-day: Full overall responsibility for the Commercial Finance Functions within loveholidays: Spearheading the delivery of annual budgeting and quarterly forecasting for loveholidays for Selling, Managing, and Scaling (incl. International Expansion). Leading a focused Commercial Finance team to strategically stretch revenue targets across all facets of the flywheel, meticulously aligning with the overarching company strategy. Overseeing the Commercial Finance team to ensure stringent cost management within budget constraints, with any additional expenditure supported by compelling business cases for approval in monthly investment committees. Actively participating in the quarterly OKR processes and contributing to the long-term prioritisation strategy to ensure alignment with the objectives of Heads in functional areas. Serving as a key contributor in the Finance Leadership team, showcasing strategic acumen and contributing to high-level decision-making. Demonstrating effective communication skills to engage peers and exerting influence over the Executive team through impactful insights. Undertaking other ad-hoc project work as required, showcasing adaptability and strategic agility in addressing evolving business needs. Utilising exposure and commercial insight to conduct competitor analysis, explaining variances to targets, and strategically exploiting opportunities while mitigating risks. Providing coaching and mentoring to a highly visible commercial finance team, fostering an environment conducive to their success and professional development. Managing the growth of a team expanding into international markets, leveraging experience and visibility to establish and maintain exemplary standards. Your skillset: Qualified Accountant (minimum 5+ years post qual) Experience of Managing a team of qualified Accountants Ability to build rapport with senior stakeholders and influence decision making Experience working with high volumes of data with the aptitude to understand vast and complex information, and convey in a simple, clear and concise manner Experience working alongside Strategy, Product, Pricing and Supply teams Extremely diligent and delivers on time Organised, task focused and will go the extra mile to get things done You will thrive in an agile, fast-paced environment. Not necessary but would be desirable to have: Experience in travel may be an advantage, but managing a Commercial Finance team you have run will be the most important factor relating to your experience. You will have worked in a business with annual growth exceeding 50% pa You will have worked for a Private Equity business. Perks of joining us: Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: Company pension contributions at 5% Individualised training budget for you to learn on the job and level yourself up Discounted holidays for you, your family and friends 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum Enhanced maternity/paternity leave Cycle to work scheme, season ticket loan and eye care vouchers At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey. The interview journey: 1.Talent Acquisition Partner screening (virtual) - 30 mins 2. 1st stage with Finance Director (virtual)- 45 mins 3. 2nd stage with Key Stakeholders - Task and competency based interview (in Office) - 1.5 hours (45m presentation/45m interview) 4. Final stage with key CFO and Selling Director (Virtual/In office)- 45 mins
End Date Friday 05 April 2024 Salary Range £80,206 - £94,360 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary JOB TITLE:Senior Technical Delivery Manager LOCATIONS: Edinburgh HOURS:Full time WORKING PATTERN:Our work style is hybrid,which involves spending at least two days per week, or 40% of our time, at ourEdinburghlocation. We re on an exciting journey to transform our Group and the way we re shaping finance for good. We re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. Job Description About this opportunity: We are looking for a Senior Technical Delivery Manager who will lead the delivery of the integration of Homes & Protection platforms. Come join us, where we help our customers plan for the unexpected events in life. Our life and critical illness products help thousands of people every year. Help us build on our brand new strategic architecture to help even more. We are a talented and welcoming team - come make us even better. As Senior Technical Delivery Manager you will be accountable for the successful end-to-end delivery of new products, microservices, and frontends on the Homes & Protection integration, and both their internal and external technical interdependencies: Working with our internal teams, partners, and the rest of our business to co-ordinate change delivery on the platform - managing releases and ensuring that the release process with our partners is seamless. Align with the Engineering Leads and Technical Delivery Managers of your lab to ensure the quality of the platform is to standard through delivery of automated acceptance testing services while continuously improving platform maturity. Manage internal technical dependencies between the two Protection labs, and interlock dependencies with external parties (other teams across the Lloyds Banking Group or external). There is also a significant opportunity here to improve our automation capability, specifically on Quality Engineering, DevOps and Release Management. Ensuring that the lab is operationally managed and meets the technology standards we require, including SLA monitoring, risk management, and controls. In coordination with the Head of Technical Delivery, drive improvements in ways of working within your labs to promote agility and continually improve how we jointly run and deliver change across the platform. What you ll need Proven track record in engaging & developing strong relationships with 3rd parties at all levels of the hierarchy Large scale change delivery expertise with skills that include planning, resourcing, budgeting, risk & issue management Extensive knowledge and experience of the Software Delivery Life Cycle with a desire to improve flow and increase pace through continual learning and incremental improvements Strong and demonstrable experience of managing technical service and security Well versed in technical architecture principles and deep experience of systems architecture and integration (including with third parties) and skilled at ensuring we Evergreen modern technology Skilled at data driven decision making in order to explain the why to a number of audiences Detailed knowledge of software design, build and release management Skilled and effective at building capability at an individual and team level. Managing reskilling, upskilling and planning future demand/ recruitment/ early careers usage in a way that makes best use of available budgets and balances the future need with the immediate need. Significant experience of leading and empowering teams using agile development methods and tooling. Able to inspire and engage at all levels through a focus on a non-hierarchical culture of collaboration, transparency and trust across the team. Demonstrate thought leadership on contemporary technical delivery across the entire lifecycle from ideal to realisation of value, using sophisticated problem solving to push the solutions and remove the blockers. Experienced collaborator. Confirmed ability to influence multiple internal and external relationships (suppliers, regulators etc) to ensure progression of key business decisions. Adept communication skills to communicate complex messages and tell a compelling story - using these skills to anticipate challenge to resolve complex issues and conflicting requirements. Experience of driving a focus on all risk, governance, conduct and control requirements and of using the context of these in decision making around technology. Providing a data focused approach, using analytics and insight to make evidence based decisions that explain the why . Strong commercial competence and the ability to effectively assess choices to achieve the best outcomes for Customers. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative, and it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that s interesting and makes a difference to millions of people?Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Mar 28, 2024
Full time
End Date Friday 05 April 2024 Salary Range £80,206 - £94,360 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary JOB TITLE:Senior Technical Delivery Manager LOCATIONS: Edinburgh HOURS:Full time WORKING PATTERN:Our work style is hybrid,which involves spending at least two days per week, or 40% of our time, at ourEdinburghlocation. We re on an exciting journey to transform our Group and the way we re shaping finance for good. We re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. Job Description About this opportunity: We are looking for a Senior Technical Delivery Manager who will lead the delivery of the integration of Homes & Protection platforms. Come join us, where we help our customers plan for the unexpected events in life. Our life and critical illness products help thousands of people every year. Help us build on our brand new strategic architecture to help even more. We are a talented and welcoming team - come make us even better. As Senior Technical Delivery Manager you will be accountable for the successful end-to-end delivery of new products, microservices, and frontends on the Homes & Protection integration, and both their internal and external technical interdependencies: Working with our internal teams, partners, and the rest of our business to co-ordinate change delivery on the platform - managing releases and ensuring that the release process with our partners is seamless. Align with the Engineering Leads and Technical Delivery Managers of your lab to ensure the quality of the platform is to standard through delivery of automated acceptance testing services while continuously improving platform maturity. Manage internal technical dependencies between the two Protection labs, and interlock dependencies with external parties (other teams across the Lloyds Banking Group or external). There is also a significant opportunity here to improve our automation capability, specifically on Quality Engineering, DevOps and Release Management. Ensuring that the lab is operationally managed and meets the technology standards we require, including SLA monitoring, risk management, and controls. In coordination with the Head of Technical Delivery, drive improvements in ways of working within your labs to promote agility and continually improve how we jointly run and deliver change across the platform. What you ll need Proven track record in engaging & developing strong relationships with 3rd parties at all levels of the hierarchy Large scale change delivery expertise with skills that include planning, resourcing, budgeting, risk & issue management Extensive knowledge and experience of the Software Delivery Life Cycle with a desire to improve flow and increase pace through continual learning and incremental improvements Strong and demonstrable experience of managing technical service and security Well versed in technical architecture principles and deep experience of systems architecture and integration (including with third parties) and skilled at ensuring we Evergreen modern technology Skilled at data driven decision making in order to explain the why to a number of audiences Detailed knowledge of software design, build and release management Skilled and effective at building capability at an individual and team level. Managing reskilling, upskilling and planning future demand/ recruitment/ early careers usage in a way that makes best use of available budgets and balances the future need with the immediate need. Significant experience of leading and empowering teams using agile development methods and tooling. Able to inspire and engage at all levels through a focus on a non-hierarchical culture of collaboration, transparency and trust across the team. Demonstrate thought leadership on contemporary technical delivery across the entire lifecycle from ideal to realisation of value, using sophisticated problem solving to push the solutions and remove the blockers. Experienced collaborator. Confirmed ability to influence multiple internal and external relationships (suppliers, regulators etc) to ensure progression of key business decisions. Adept communication skills to communicate complex messages and tell a compelling story - using these skills to anticipate challenge to resolve complex issues and conflicting requirements. Experience of driving a focus on all risk, governance, conduct and control requirements and of using the context of these in decision making around technology. Providing a data focused approach, using analytics and insight to make evidence based decisions that explain the why . Strong commercial competence and the ability to effectively assess choices to achieve the best outcomes for Customers. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative, and it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that s interesting and makes a difference to millions of people?Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Would you like to be a part of a team responsible for the contract and supplier management community in the FCA? The team/department The Workplace Solutions team reports into Finance and is responsible for the effective delivery of facilities management, asset management and life cycle planning across the property portfolio which includes a head office in Stratford, London, and regional offices in Edinburgh and Leeds. The function is constantly seeking to improve performance as appropriate to deliver increased value and service resilience. What you will be doing (the role) Reporting into the Contracts Manager, you will manage the day-to-day relationships with service partners on-site, as well as having the opportunity to manage some of the smaller projects. Key responsibilities will include: * Management of key service contracts * Establishing good working relationships with the on-site teams to support service contracts * Developing a thorough knowledge of key elements of each contract, including agreed SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), Purchase Orders, operational delivery requirements, the contract change process and the annual budget plan * Arranging all meetings as agreed within each contract including co-ordination of diaries, meeting room bookings and distribution of relevant documentation in advance * Working closely with the Building Co-ordinators to ensure Service Partners are providing the right level of service and that this is managed effectively * Co-ordinating regular operational "huddles" between teams to ensure that everyone is aware of requirements and expectations in respect of service delivery standards * Establishing customer feedback groups within the FCA to monitor service perception and drive continuous improvement of key services through appropriate reporting an MI * Working with the Help Desk function to produce reports to demonstrate compliance in dealing with issues, and providing assistance and guidance on issues raised that require FCA support What you will get from the role * Exposure to a wide range of senior stakeholders and colleagues, both internally and externally * Scope to influence the future development of these disciplines through working with the wider contract and supplier management community in the FCA * Working with the Finance Division which gives exposure to how the organisation manages its resources and spend * Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your life cycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. Core benefits that you will receive as standard are: * 25 days holiday per year plus bank holidays * Private healthcare with Bupa * A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35) * Life assurance of eight times your basic salary * Income protection We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in our London office. The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. * Experience in delivering contract management, contract change notices, invoicing and purchase order * Proven ability to form strong client relationships * Experience of holding suppliers to account on KPIs and SLAs Essential * Experience in resolving contractual breaches and mitigating of supplier risks and issue * A good team player who appreciates the importance of collaboration to achieve joint success * Previous experience of working in a commercial, financial or data analysis environment * Numerate, analytical and able to develop, create and interpret management information * Ability to influence and negotiate with third parties and internal leadership * Able to deliver against agreed priorities, prioritise and coordinate activity * Strong influencing skills to deal with conflict situations Flexible working We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part time, staggered hours, and job shares. We can't promise to give you exactly what you want but we won't judge you for asking. Due to business need some employees and teams may be required to work more than the 40% minimum standard in the office. All employees will need to be flexible in accordance with the needs of the business, if you have any questions please reach out to your recruiter. What to expect from our interview process If successful, you will be invited to attend a competency-based interview week commencing 8th April 2024. If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know
Mar 28, 2024
Full time
Would you like to be a part of a team responsible for the contract and supplier management community in the FCA? The team/department The Workplace Solutions team reports into Finance and is responsible for the effective delivery of facilities management, asset management and life cycle planning across the property portfolio which includes a head office in Stratford, London, and regional offices in Edinburgh and Leeds. The function is constantly seeking to improve performance as appropriate to deliver increased value and service resilience. What you will be doing (the role) Reporting into the Contracts Manager, you will manage the day-to-day relationships with service partners on-site, as well as having the opportunity to manage some of the smaller projects. Key responsibilities will include: * Management of key service contracts * Establishing good working relationships with the on-site teams to support service contracts * Developing a thorough knowledge of key elements of each contract, including agreed SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), Purchase Orders, operational delivery requirements, the contract change process and the annual budget plan * Arranging all meetings as agreed within each contract including co-ordination of diaries, meeting room bookings and distribution of relevant documentation in advance * Working closely with the Building Co-ordinators to ensure Service Partners are providing the right level of service and that this is managed effectively * Co-ordinating regular operational "huddles" between teams to ensure that everyone is aware of requirements and expectations in respect of service delivery standards * Establishing customer feedback groups within the FCA to monitor service perception and drive continuous improvement of key services through appropriate reporting an MI * Working with the Help Desk function to produce reports to demonstrate compliance in dealing with issues, and providing assistance and guidance on issues raised that require FCA support What you will get from the role * Exposure to a wide range of senior stakeholders and colleagues, both internally and externally * Scope to influence the future development of these disciplines through working with the wider contract and supplier management community in the FCA * Working with the Finance Division which gives exposure to how the organisation manages its resources and spend * Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your life cycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. Core benefits that you will receive as standard are: * 25 days holiday per year plus bank holidays * Private healthcare with Bupa * A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35) * Life assurance of eight times your basic salary * Income protection We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in our London office. The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. * Experience in delivering contract management, contract change notices, invoicing and purchase order * Proven ability to form strong client relationships * Experience of holding suppliers to account on KPIs and SLAs Essential * Experience in resolving contractual breaches and mitigating of supplier risks and issue * A good team player who appreciates the importance of collaboration to achieve joint success * Previous experience of working in a commercial, financial or data analysis environment * Numerate, analytical and able to develop, create and interpret management information * Ability to influence and negotiate with third parties and internal leadership * Able to deliver against agreed priorities, prioritise and coordinate activity * Strong influencing skills to deal with conflict situations Flexible working We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part time, staggered hours, and job shares. We can't promise to give you exactly what you want but we won't judge you for asking. Due to business need some employees and teams may be required to work more than the 40% minimum standard in the office. All employees will need to be flexible in accordance with the needs of the business, if you have any questions please reach out to your recruiter. What to expect from our interview process If successful, you will be invited to attend a competency-based interview week commencing 8th April 2024. If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at ! We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count.Want to see us in action? Follow us on This is an opportunity that can give a lot of scope to supercharge your career and rapidly grow your role within a fast-scaling FinTech that is looking to IPO in the future. The right candidate will have the opportunity to progress the role quickly and take on ownership of other products at Zopa. Tribe leads at Zopa are mini CEOs, they have full responsibility for delivering the product P&L, driving great customer outcomes, developing innovative products and services, and ensuring we comply with necessary laws and regulations. You will have a broad remit, owning customer acquisition and onboarding, customer value management, customer servicing and fraud. You will work closely with the credit function to set and implement our pricing and credit strategy. This role is a certified person under the FCA's senior manager regime. A day in the life You will work closely with the credit card and leadership team to set the long-term strategy for credit cards and deliver on our customer and commercial goals. You'll be responsible for delivery through a cross functional team of product managers, analysts, designers and engineers who develop features and products to drive better customer and commercial outcomes. You'll partner closely with our engineering teams to ensure our technology in credit cards evolves to support changing needs. You will be responsible for important third-party relationships including suppliers like credit card schemes, payment processors and card bureaux. You will be responsible for the risk and control framework for the credit card product. You will partner closely with our credit risk team to design and execute on our credit and pricing strategy. You will build close relationships with key stakeholders in Operations, Compliance, Brand, Legal and Finance. You will have direct line management responsibility for product managers within the tribe across three squads. You will build a strong network across the UK credit cards industry and participate in industry meetings with organisations like UK Finance. About you You're passionate about delivering customer and commercial outcomes. You have extensive experience working in regulated consumer credit. This should include some time spent in credit cards, current accounts or a similar consumer credit product. You are an experienced product leader, but beyond that you're excited by the journey we're on and the impact you can make within this role. You enjoy owning and solving problems - you can create structure out of ambiguity, think about problems holistically and can drive an agenda while juggling multiple demands. You have experience building engaging products and have been responsible for delivering features/products end to end. You're outcome focused - you have a bias for action to ensure we test and learn as we go, as well as making progress towards the big goals. You've got strong influencing skills - and can communicate clearly and succinctly across a broad range of stakeholders throughout the product development process and managing expectations as you go along. Flexible working? Yes please! At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance. Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do. Not only that - you'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Mar 28, 2024
Full time
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at ! We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count.Want to see us in action? Follow us on This is an opportunity that can give a lot of scope to supercharge your career and rapidly grow your role within a fast-scaling FinTech that is looking to IPO in the future. The right candidate will have the opportunity to progress the role quickly and take on ownership of other products at Zopa. Tribe leads at Zopa are mini CEOs, they have full responsibility for delivering the product P&L, driving great customer outcomes, developing innovative products and services, and ensuring we comply with necessary laws and regulations. You will have a broad remit, owning customer acquisition and onboarding, customer value management, customer servicing and fraud. You will work closely with the credit function to set and implement our pricing and credit strategy. This role is a certified person under the FCA's senior manager regime. A day in the life You will work closely with the credit card and leadership team to set the long-term strategy for credit cards and deliver on our customer and commercial goals. You'll be responsible for delivery through a cross functional team of product managers, analysts, designers and engineers who develop features and products to drive better customer and commercial outcomes. You'll partner closely with our engineering teams to ensure our technology in credit cards evolves to support changing needs. You will be responsible for important third-party relationships including suppliers like credit card schemes, payment processors and card bureaux. You will be responsible for the risk and control framework for the credit card product. You will partner closely with our credit risk team to design and execute on our credit and pricing strategy. You will build close relationships with key stakeholders in Operations, Compliance, Brand, Legal and Finance. You will have direct line management responsibility for product managers within the tribe across three squads. You will build a strong network across the UK credit cards industry and participate in industry meetings with organisations like UK Finance. About you You're passionate about delivering customer and commercial outcomes. You have extensive experience working in regulated consumer credit. This should include some time spent in credit cards, current accounts or a similar consumer credit product. You are an experienced product leader, but beyond that you're excited by the journey we're on and the impact you can make within this role. You enjoy owning and solving problems - you can create structure out of ambiguity, think about problems holistically and can drive an agenda while juggling multiple demands. You have experience building engaging products and have been responsible for delivering features/products end to end. You're outcome focused - you have a bias for action to ensure we test and learn as we go, as well as making progress towards the big goals. You've got strong influencing skills - and can communicate clearly and succinctly across a broad range of stakeholders throughout the product development process and managing expectations as you go along. Flexible working? Yes please! At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance. Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do. Not only that - you'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
TITLE: Cloud DevOps Product OwnerLOCATION(S): Halifax, Leeds, Manchester, Edinburgh or LondonHOURS: Full timeWORKING PATTERN: Two days per week (or 40% of your time) at one of our Risk hub offices. We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. The purpose of the this Product Owner is the overall ownership for a single product backlog which contains 2-3 features, journeys or technology components. They are typically a Lab or Team Lead (containing 2-3 Feature or Component teams), reporting into the Business Platform Lead or Lab Lead. This role is responsible to oversee the release of incremental value within an overall product, with the primary aim of delivering value to customers and stakeholders by ensuring the team focuses on the right priorities. About this Opportunity We're currently seeking an experienced Product Owner to join the Cloud DevOps Lab within our Cloud Platform. This is a fantastic opportunity as you'll have a direct impact on the Banks technology platforms and developer experience, allowing you to learn our DevOps offering, pipeline, change whilst exposing you to a breadth of interesting products. You'll be responsible for owning the vision and development for the Cloud DevOps products, ensuring that business requirements are analysed, prioritised, and delivered whilst balancing the needs of customers, partners, and risk. You'll support the business with their growth ambitions by implementing enhanced technology. This will include managing a multi-million-pound investment in our products, delivering the required changes to agreed scope, cost, quality, and timescales. You'll also work with business partners to agree and realise benefits. Role Responsibilities Supports development of Lab or Team OKRs and provides product performance and benefits realisation data Defines user-stories at Lab or Team level to meet customer needs Works with Customer Journey Manager to analyse user stories for customer journey improvements Shapes Product vision and roadmap at Lab or Team level Prioritises, refines and manages Lab or Team Product backlog Accountable for Product change governance and Business Readiness activities (e.g., training and comms, testing and readiness for implementation) for their respective features, journeys or technology components. Plays a role in developing capabilities within their functional area and invests in personal and team growth through mentoring and other informal methods Works with Integrators when change is particularly large Additional responsibilities for Technical Lab or Team Product Owners: Owns and manages the product backlog for a Group-wide technology asset Delivers against a product budget, performing financial and data analysis Manages all product risk Defines the segmentation and supplier strategy Environment Planning and other technical activities What we need from you? Proven experience as a product owner, ideally with previous experience in DevOps you are motivated by the opportunity to work across a range of platforms and technologies. Skills/experience in some of the below: Experience working within an Agile environment, working with infrastructure and software engineering teams and functions. Excellent partner management / influencing skills coupled with a strong client focus. Strong experience in working with Architects and Compliance teams Strong experience in creating and developing Product Backlog Experience in delivering Identity and Access Management, Infrastructure and CI/CD Pipelines solutions Experience in agile methodologies, tooling and ceremonies. Experience in building cloud platforms in Banking/Financial Service Industry Knowledge of Google Cloud Platform and Azure Extensive experience in Product Management Strong Stakeholder Management Experience in delivering Automation and self-service And any experience of these would be useful: Experience of working with 3rd party service providers would be highly beneficial. Solid understanding of CI/CD pipelines, version control, scanning systems, and release management practices. Familiarity with monitoring and observability tools (Prometheus, Grafana, Dynatrace) Familiarity with infrastructure as code (IaC) tools (e.g Terraform) Enjoy prioritising, task managing and are highly organised. Enjoy leading and mentoring others. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative, and it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Mar 28, 2024
Full time
TITLE: Cloud DevOps Product OwnerLOCATION(S): Halifax, Leeds, Manchester, Edinburgh or LondonHOURS: Full timeWORKING PATTERN: Two days per week (or 40% of your time) at one of our Risk hub offices. We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. The purpose of the this Product Owner is the overall ownership for a single product backlog which contains 2-3 features, journeys or technology components. They are typically a Lab or Team Lead (containing 2-3 Feature or Component teams), reporting into the Business Platform Lead or Lab Lead. This role is responsible to oversee the release of incremental value within an overall product, with the primary aim of delivering value to customers and stakeholders by ensuring the team focuses on the right priorities. About this Opportunity We're currently seeking an experienced Product Owner to join the Cloud DevOps Lab within our Cloud Platform. This is a fantastic opportunity as you'll have a direct impact on the Banks technology platforms and developer experience, allowing you to learn our DevOps offering, pipeline, change whilst exposing you to a breadth of interesting products. You'll be responsible for owning the vision and development for the Cloud DevOps products, ensuring that business requirements are analysed, prioritised, and delivered whilst balancing the needs of customers, partners, and risk. You'll support the business with their growth ambitions by implementing enhanced technology. This will include managing a multi-million-pound investment in our products, delivering the required changes to agreed scope, cost, quality, and timescales. You'll also work with business partners to agree and realise benefits. Role Responsibilities Supports development of Lab or Team OKRs and provides product performance and benefits realisation data Defines user-stories at Lab or Team level to meet customer needs Works with Customer Journey Manager to analyse user stories for customer journey improvements Shapes Product vision and roadmap at Lab or Team level Prioritises, refines and manages Lab or Team Product backlog Accountable for Product change governance and Business Readiness activities (e.g., training and comms, testing and readiness for implementation) for their respective features, journeys or technology components. Plays a role in developing capabilities within their functional area and invests in personal and team growth through mentoring and other informal methods Works with Integrators when change is particularly large Additional responsibilities for Technical Lab or Team Product Owners: Owns and manages the product backlog for a Group-wide technology asset Delivers against a product budget, performing financial and data analysis Manages all product risk Defines the segmentation and supplier strategy Environment Planning and other technical activities What we need from you? Proven experience as a product owner, ideally with previous experience in DevOps you are motivated by the opportunity to work across a range of platforms and technologies. Skills/experience in some of the below: Experience working within an Agile environment, working with infrastructure and software engineering teams and functions. Excellent partner management / influencing skills coupled with a strong client focus. Strong experience in working with Architects and Compliance teams Strong experience in creating and developing Product Backlog Experience in delivering Identity and Access Management, Infrastructure and CI/CD Pipelines solutions Experience in agile methodologies, tooling and ceremonies. Experience in building cloud platforms in Banking/Financial Service Industry Knowledge of Google Cloud Platform and Azure Extensive experience in Product Management Strong Stakeholder Management Experience in delivering Automation and self-service And any experience of these would be useful: Experience of working with 3rd party service providers would be highly beneficial. Solid understanding of CI/CD pipelines, version control, scanning systems, and release management practices. Familiarity with monitoring and observability tools (Prometheus, Grafana, Dynatrace) Familiarity with infrastructure as code (IaC) tools (e.g Terraform) Enjoy prioritising, task managing and are highly organised. Enjoy leading and mentoring others. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative, and it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Quality Manager Glazing Vision are looking for a driven Quality Manager who can continue to develop the company s compliance to our BSI ISO certification. Glazing Vision are the World s largest manufacturer of innovative glass rooflights. We pride ourselves on the quality of our products and our quality procedures which ensures we continue to meet customer expectations after 30 years of incorporation. You will lead our quality team and set the standard for the companies continued growth both home and abroad. Overall role and purpose of the job: Provide training, coaching and support to operational teams on processes and procedures that comply with ISO9001, ISO14001 and H&S legislation and ensure continuous improvement in all areas. Responsible for all internal and external audits, ensuring adequate resource is in place and an audit timetable is maintained and communicated to the senior management team. Maintaining Quality Management Program documentation in the appropriate places ensure no duplication and accurate information is maintained as well as ensuring all documentation meet strict issue protocols. Evaluate the QSHE objectives in conjunction with the Senior Management team ensuring continuous improvement, adaption, and monitoring of performance against set objectives. Manage the reporting and closing off non-conformances, investigating repeat bad practices and reworks/Engineering Change Notes, proposing recommendations for improvements, and assisting the Management team to change any disconcerting cultures. Reporting to the Senior Management Team/the Board of Directors any serious Quality, Safety, Health, and Environmental breaches. You are responsible for ensuring full compliance and liaison with external agencies as required. Health and Safety champion, you need to highlight any areas of concern regarding Health and Safety to the Director responsible for day-to-day Health and Safety. Instructing Managers to implement rigorous procedures for machine checks and risk assessments for all operations. Work to all Quality and Health and Safety objectives as agreed with the Managing Director. Reporting to the Managing Director you will assist in driving standards throughout the company and to suppliers, distributors, and other group companies (Glazing Renovations). Opportunities for training and development will be identified and encouraged. You will qualify for the company pension scheme and perks program after probation. Holiday entitlement: 25 days Other Benefits: Health insurance, Sage Benefits Remuneration from £30,000 to £40,000 dependent on experience and qualifications
Mar 28, 2024
Full time
Quality Manager Glazing Vision are looking for a driven Quality Manager who can continue to develop the company s compliance to our BSI ISO certification. Glazing Vision are the World s largest manufacturer of innovative glass rooflights. We pride ourselves on the quality of our products and our quality procedures which ensures we continue to meet customer expectations after 30 years of incorporation. You will lead our quality team and set the standard for the companies continued growth both home and abroad. Overall role and purpose of the job: Provide training, coaching and support to operational teams on processes and procedures that comply with ISO9001, ISO14001 and H&S legislation and ensure continuous improvement in all areas. Responsible for all internal and external audits, ensuring adequate resource is in place and an audit timetable is maintained and communicated to the senior management team. Maintaining Quality Management Program documentation in the appropriate places ensure no duplication and accurate information is maintained as well as ensuring all documentation meet strict issue protocols. Evaluate the QSHE objectives in conjunction with the Senior Management team ensuring continuous improvement, adaption, and monitoring of performance against set objectives. Manage the reporting and closing off non-conformances, investigating repeat bad practices and reworks/Engineering Change Notes, proposing recommendations for improvements, and assisting the Management team to change any disconcerting cultures. Reporting to the Senior Management Team/the Board of Directors any serious Quality, Safety, Health, and Environmental breaches. You are responsible for ensuring full compliance and liaison with external agencies as required. Health and Safety champion, you need to highlight any areas of concern regarding Health and Safety to the Director responsible for day-to-day Health and Safety. Instructing Managers to implement rigorous procedures for machine checks and risk assessments for all operations. Work to all Quality and Health and Safety objectives as agreed with the Managing Director. Reporting to the Managing Director you will assist in driving standards throughout the company and to suppliers, distributors, and other group companies (Glazing Renovations). Opportunities for training and development will be identified and encouraged. You will qualify for the company pension scheme and perks program after probation. Holiday entitlement: 25 days Other Benefits: Health insurance, Sage Benefits Remuneration from £30,000 to £40,000 dependent on experience and qualifications
End Date Friday 05 April 2024 Salary Range £38,295 - £42,550 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Assistant Service Manager SALARY: £38,000 - £42,500 LOCATION: Halifax / Leeds HOURS: Full-Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at one of the above offices. About this opportunity The Print & Mail Management team (P&MM) run the groups outsourced centralised print, inbound mail receipt, forms design and specialist translation services for the group. This role provides a pivotal link between internal business partners, spanning all Group Business Units (Consumer Relationships, Consumer Lending, Insurance, Pensions & Investments), all brands and faces off to our 3rd party suppliers (Paragon & RNIB). You'll play a crucial role acting as a trusted adviser to these business areas and deliver outstanding service to our customers, maintaining service levels through our suppliers. Our team celebrates diversity, collaboration and has a true team spirit. We work diligently to make decisions real time and identify ways of improving the customer journey as well as making sure we're compliant and meet regulatory directives. All of which will have you going home feeling that you've added true value to the customers we support. As part of this role, you'll Proactively develop, manage and maintain relationships with internal customers to understand key business drivers and where Service Management can help achieve agreed service standards Identify potential cost recovery opportunities during colleague discussions or reviewing work requests Provide information and support to internal colleagues relating to the impact of internal and external processes, procedures and systems, on their business Monitor operational performance against SLA and handle internal customer expectations Provide robust incident management, ascertaining root cause and implementing effective change to mitigate risk Act as a source of expertise, promoting our service offerings. Undertake the delivery of small change projects ensuring the timely and accurate completion of all results meeting business objectives for time, cost, quality, operational and technical functional requirements. Stay on top of new technology in respect of scanning and print services Contribute to the design, development and specification of new services. Guiding customers where appropriate, to ensure that their requirements are fully understood and met Ensure that risks to service performance, change etc. are actively identified, mitigated and delivered What you'll need Solid experience providing excellent customer service. Exceeds the expectations of customers through quality service, meeting their needs and demonstrating the value of the services provided. Experience of working collaboratively, co-operatively and efficiently with others, openly exchanging information, knowledge and supporting colleagues from around the organisation to achieve business goals. Strong influencing skills, with the ability to understand the position of others when communicating arguments, facts and figures Ability to utilise data, figures and experience, to identify patterns and trends when determining actions and decisions. Ability to prioritise workload and select the best course of action based on all available information and accepts personal responsibility for the outcome. Solid MS Excel and PowerPoint skills. Able to produce clear and concise reports and other written material (both draft and final form) usually of a detailed and sometime technical nature, which are understandable to those with or without knowledge of the subject matter. Experience presenting factual information to individuals or groups in a structured, clear, confident and concise way. An interest in our environmental goals understanding the part this place is delivering our strategic objectives. And any experience of these would be really useful: Experience of working with Print Suppliers Experience of managing change An understanding of LBG end to end processes and our structures. Familiar and comfortable with the use of Power BI About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies This is a varied and lively role, and you'll find no two days look the same. However, you'll be supported by a great team of colleagues who work together to challenge thinking and behaviours in an open, safe, and innovative environment. If this sounds like the ideal role for you please apply today! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Mar 28, 2024
Full time
End Date Friday 05 April 2024 Salary Range £38,295 - £42,550 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Assistant Service Manager SALARY: £38,000 - £42,500 LOCATION: Halifax / Leeds HOURS: Full-Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at one of the above offices. About this opportunity The Print & Mail Management team (P&MM) run the groups outsourced centralised print, inbound mail receipt, forms design and specialist translation services for the group. This role provides a pivotal link between internal business partners, spanning all Group Business Units (Consumer Relationships, Consumer Lending, Insurance, Pensions & Investments), all brands and faces off to our 3rd party suppliers (Paragon & RNIB). You'll play a crucial role acting as a trusted adviser to these business areas and deliver outstanding service to our customers, maintaining service levels through our suppliers. Our team celebrates diversity, collaboration and has a true team spirit. We work diligently to make decisions real time and identify ways of improving the customer journey as well as making sure we're compliant and meet regulatory directives. All of which will have you going home feeling that you've added true value to the customers we support. As part of this role, you'll Proactively develop, manage and maintain relationships with internal customers to understand key business drivers and where Service Management can help achieve agreed service standards Identify potential cost recovery opportunities during colleague discussions or reviewing work requests Provide information and support to internal colleagues relating to the impact of internal and external processes, procedures and systems, on their business Monitor operational performance against SLA and handle internal customer expectations Provide robust incident management, ascertaining root cause and implementing effective change to mitigate risk Act as a source of expertise, promoting our service offerings. Undertake the delivery of small change projects ensuring the timely and accurate completion of all results meeting business objectives for time, cost, quality, operational and technical functional requirements. Stay on top of new technology in respect of scanning and print services Contribute to the design, development and specification of new services. Guiding customers where appropriate, to ensure that their requirements are fully understood and met Ensure that risks to service performance, change etc. are actively identified, mitigated and delivered What you'll need Solid experience providing excellent customer service. Exceeds the expectations of customers through quality service, meeting their needs and demonstrating the value of the services provided. Experience of working collaboratively, co-operatively and efficiently with others, openly exchanging information, knowledge and supporting colleagues from around the organisation to achieve business goals. Strong influencing skills, with the ability to understand the position of others when communicating arguments, facts and figures Ability to utilise data, figures and experience, to identify patterns and trends when determining actions and decisions. Ability to prioritise workload and select the best course of action based on all available information and accepts personal responsibility for the outcome. Solid MS Excel and PowerPoint skills. Able to produce clear and concise reports and other written material (both draft and final form) usually of a detailed and sometime technical nature, which are understandable to those with or without knowledge of the subject matter. Experience presenting factual information to individuals or groups in a structured, clear, confident and concise way. An interest in our environmental goals understanding the part this place is delivering our strategic objectives. And any experience of these would be really useful: Experience of working with Print Suppliers Experience of managing change An understanding of LBG end to end processes and our structures. Familiar and comfortable with the use of Power BI About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies This is a varied and lively role, and you'll find no two days look the same. However, you'll be supported by a great team of colleagues who work together to challenge thinking and behaviours in an open, safe, and innovative environment. If this sounds like the ideal role for you please apply today! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Williams Manufacturing Limited
Westbury, Wiltshire
Mechanical Maintenance Engineer Westbury £39,000 + Overtime Opportunities + Holidays + Bank Holidays + Training/Development Opportunities + Pension + Benefits 3 Shift Pattern. No Weekend Work Required. Early Finish Friday ARE YOU A MECHANICAL MAINTENANCE ENGINEER? DO YOU HAVE EXPERIENCE WORKING WITHIN AN INDUSTRIAL OR MANUFACTURING ENVIRONMENT? This is a great opportunity to join a well established manufacturer who are one of the UK's leading suppliers in their niche industry. They are a brand associated with quality and offer a varied role within a good team environment. The role would suit mechanical engineers, maintenance engineers with a mechanical bias, mechanical technicians or mechanical field service engineers who now want a site based role. Engineers transferring from a manufacturing background will have a considerable advantage. You will ideally be apprentice trained or equivalent as a minimum. Reporting to the Maintenance Manager, you will work alongside a well established and experienced maintenance team. You will carry out mechanical maintenance on a wide range of production and process machinery. There will be a mixture of reactive maintenance, PPM and project work. You will be involved in machinery installation, optimisation and continuous improvement activities on site. This is a fantastic opportunity to join a manufacturer who truly invests in their engineers, they offer ongoing training and development opportunities and progression to more senior roles within the business. Mechanical Maintenance Engineer Mechanical Maintenance on a range of production and process machinery Reactive Maintenance PPM Weld & Fabrication Involvement in continuous improvement projects 3 Shift Pattern. Monday to Friday. Early finish Friday. Mechanical Maintenance Engineer Must be a mechanically biased engineer or technician Will ideally transfer from a manufacturing or industrial background Must be apprentice trained or equivalent as a minimum
Mar 28, 2024
Full time
Mechanical Maintenance Engineer Westbury £39,000 + Overtime Opportunities + Holidays + Bank Holidays + Training/Development Opportunities + Pension + Benefits 3 Shift Pattern. No Weekend Work Required. Early Finish Friday ARE YOU A MECHANICAL MAINTENANCE ENGINEER? DO YOU HAVE EXPERIENCE WORKING WITHIN AN INDUSTRIAL OR MANUFACTURING ENVIRONMENT? This is a great opportunity to join a well established manufacturer who are one of the UK's leading suppliers in their niche industry. They are a brand associated with quality and offer a varied role within a good team environment. The role would suit mechanical engineers, maintenance engineers with a mechanical bias, mechanical technicians or mechanical field service engineers who now want a site based role. Engineers transferring from a manufacturing background will have a considerable advantage. You will ideally be apprentice trained or equivalent as a minimum. Reporting to the Maintenance Manager, you will work alongside a well established and experienced maintenance team. You will carry out mechanical maintenance on a wide range of production and process machinery. There will be a mixture of reactive maintenance, PPM and project work. You will be involved in machinery installation, optimisation and continuous improvement activities on site. This is a fantastic opportunity to join a manufacturer who truly invests in their engineers, they offer ongoing training and development opportunities and progression to more senior roles within the business. Mechanical Maintenance Engineer Mechanical Maintenance on a range of production and process machinery Reactive Maintenance PPM Weld & Fabrication Involvement in continuous improvement projects 3 Shift Pattern. Monday to Friday. Early finish Friday. Mechanical Maintenance Engineer Must be a mechanically biased engineer or technician Will ideally transfer from a manufacturing or industrial background Must be apprentice trained or equivalent as a minimum
As the Category Manager, working in partnership with delivery teams you will lead the management of the relationship across key strategic partners involved in the delivery of our capital build programme, applying best practice Supplier Relationship Management tools and techniques to ensure the business and supply chain goals, vision and values are aligned to maximise relationship value A great opening which offers the real opportunity for you to work within an organisation committed in working to deliver best in breed SRM practice. In this role you will play an instrumental role which is evolving current SRJM ways of workings and methods which ensure that improvements on how relationship value is mined to drive a step change in Supply Chain performance. You will be able to suggest and develop new ways of working which challenge current paradigms You will be: • Working in partnership with internal stakeholders and supply chain partners, to ensure best practice strategic SRM on an operational, relationship and strategic level • Act as escalation point in the event of concerns, ensuring coordination of resolving parties, effective communication to stakeholders and post incident reviews. • Drive agreement and oversight of relationship improvement plans to maximize relationship value, ensuring actions are followed through to completion in a timely manner • Embed supplier relationship management, being recognised as the SRM subject matter expert • Conduct supply chain business reviews and provide transparency on stakeholder satisfaction, supply chain performance, financial management and contract compliance. • Support and align with stakeholders to drive 360 relationship strategy and create mutually agreed Relationship Plans reflecting long and short-term objectives, governance structure, and other relevant vendor relationship aspects. You will be an excellent communicator, highly influential and able to manage expectations of senior stakeholders. Being commercially aware with strong problem-solving and analytical mindset, you will be confident in creating presence while driving outcomes with overall stakeholders and suppliers. If you re looking for a career opportunity, with long term development, apply today
Mar 28, 2024
Full time
As the Category Manager, working in partnership with delivery teams you will lead the management of the relationship across key strategic partners involved in the delivery of our capital build programme, applying best practice Supplier Relationship Management tools and techniques to ensure the business and supply chain goals, vision and values are aligned to maximise relationship value A great opening which offers the real opportunity for you to work within an organisation committed in working to deliver best in breed SRM practice. In this role you will play an instrumental role which is evolving current SRJM ways of workings and methods which ensure that improvements on how relationship value is mined to drive a step change in Supply Chain performance. You will be able to suggest and develop new ways of working which challenge current paradigms You will be: • Working in partnership with internal stakeholders and supply chain partners, to ensure best practice strategic SRM on an operational, relationship and strategic level • Act as escalation point in the event of concerns, ensuring coordination of resolving parties, effective communication to stakeholders and post incident reviews. • Drive agreement and oversight of relationship improvement plans to maximize relationship value, ensuring actions are followed through to completion in a timely manner • Embed supplier relationship management, being recognised as the SRM subject matter expert • Conduct supply chain business reviews and provide transparency on stakeholder satisfaction, supply chain performance, financial management and contract compliance. • Support and align with stakeholders to drive 360 relationship strategy and create mutually agreed Relationship Plans reflecting long and short-term objectives, governance structure, and other relevant vendor relationship aspects. You will be an excellent communicator, highly influential and able to manage expectations of senior stakeholders. Being commercially aware with strong problem-solving and analytical mindset, you will be confident in creating presence while driving outcomes with overall stakeholders and suppliers. If you re looking for a career opportunity, with long term development, apply today
Job Title: Retail Programme Manager Location: Hybrid working (Extensive travel across the GTR network,office, home) Govia Thameslink Railway (GTR) is the UK's largest rail passenger operator, managing the Southern, Thameslink, Great Northern and Gatwick Express rail services. GTR has one of the largest estates among UK Train Operating Companies, a geographically far-reaching network covering 800 route miles across south east England, 239 managed stations, and over 500 units in its train fleet. GTR's revenue is £1.8 billion. Our Retail Team are currently looking for an experienced, ambitious and energetic Retail Programme Manager to deliver new modern hardware and ticketing solutions across the GTR network. The Retail Programme Manager will manage the upgrade of our retail infrastructure within agreed programme budgets and timescales, by working collaboratively with senior stakeholders, frontline colleagues and suppliers, and travelling extensively across our network of 239 stations to oversee the installation of new hardware and software. How you'll be rewarded Competitive salary Final salary pension scheme (personal contribution 7.4%, company contribution 11.4%) Private health insurance scheme 25 days annual leave Free travel on all GTR (Southern, Gatwick Express, Great Northern and Thameslink) and Southeastern services. If applicable, spouse and dependents may use this service for leisure travel only Once registered with the Rail Delivery Group (normally within 4-6 weeks of start date), 75% off all UK train services including London Underground Continuous Professional Development and industry body membership if applicable A wide range of voluntary benefits for self and family covering Travel / Motoring / Financial / Leisure / Health & Wellbeing and Retail What you'll be doing Scoping and articulating retail hardware programmes and ticketing solutions into formal business cases and programme plans for senior management Working with the procurement team to source modern hardware and software solutions which improve the customer ticketing experience, through the procurement tender process. Delivering the installation, testing and sign-off of the new hardware and ticketing solutions across the GTR network. A flexible approach is required as this will require travel across the network. Developing programme documentation and digital dashboards to track programme progress against key milestones. Monitor budget expenditure versus approved Business Case. Updating stakeholders on a regular basis Education and experience Professional Programme Management qualification Significant experience in programme and project management and managing budgets The demonstrable skills we're looking for Confident and skilled leader, able to manage customer-facing programmes across a wide geographical area from conception to completion Working flexibly, managing multiple competing priorities and projects Influencing diverse stakeholders to build strong, collaborative relationships at all levels within the business and externally Managing and mentoring programme team members to deliver high quality work within agreed timescales Proficiency in problem-solving with can-do attitude Strong interpersonal and communications skills Commercially focussed Knowledge of the legal and regulatory environment of procurement including UCR16 is desirable Documents GTR Job Profile Retail Programme Manager (1).pdf (126.05 KB)
Mar 28, 2024
Full time
Job Title: Retail Programme Manager Location: Hybrid working (Extensive travel across the GTR network,office, home) Govia Thameslink Railway (GTR) is the UK's largest rail passenger operator, managing the Southern, Thameslink, Great Northern and Gatwick Express rail services. GTR has one of the largest estates among UK Train Operating Companies, a geographically far-reaching network covering 800 route miles across south east England, 239 managed stations, and over 500 units in its train fleet. GTR's revenue is £1.8 billion. Our Retail Team are currently looking for an experienced, ambitious and energetic Retail Programme Manager to deliver new modern hardware and ticketing solutions across the GTR network. The Retail Programme Manager will manage the upgrade of our retail infrastructure within agreed programme budgets and timescales, by working collaboratively with senior stakeholders, frontline colleagues and suppliers, and travelling extensively across our network of 239 stations to oversee the installation of new hardware and software. How you'll be rewarded Competitive salary Final salary pension scheme (personal contribution 7.4%, company contribution 11.4%) Private health insurance scheme 25 days annual leave Free travel on all GTR (Southern, Gatwick Express, Great Northern and Thameslink) and Southeastern services. If applicable, spouse and dependents may use this service for leisure travel only Once registered with the Rail Delivery Group (normally within 4-6 weeks of start date), 75% off all UK train services including London Underground Continuous Professional Development and industry body membership if applicable A wide range of voluntary benefits for self and family covering Travel / Motoring / Financial / Leisure / Health & Wellbeing and Retail What you'll be doing Scoping and articulating retail hardware programmes and ticketing solutions into formal business cases and programme plans for senior management Working with the procurement team to source modern hardware and software solutions which improve the customer ticketing experience, through the procurement tender process. Delivering the installation, testing and sign-off of the new hardware and ticketing solutions across the GTR network. A flexible approach is required as this will require travel across the network. Developing programme documentation and digital dashboards to track programme progress against key milestones. Monitor budget expenditure versus approved Business Case. Updating stakeholders on a regular basis Education and experience Professional Programme Management qualification Significant experience in programme and project management and managing budgets The demonstrable skills we're looking for Confident and skilled leader, able to manage customer-facing programmes across a wide geographical area from conception to completion Working flexibly, managing multiple competing priorities and projects Influencing diverse stakeholders to build strong, collaborative relationships at all levels within the business and externally Managing and mentoring programme team members to deliver high quality work within agreed timescales Proficiency in problem-solving with can-do attitude Strong interpersonal and communications skills Commercially focussed Knowledge of the legal and regulatory environment of procurement including UCR16 is desirable Documents GTR Job Profile Retail Programme Manager (1).pdf (126.05 KB)
I'm hiring for a Indirect Procurement Administrator, This is a brand new role due to growth! The Company: As FMCG industry leaders, they offer unrivalled expertise, development and support. With a focus on innovation, excellence, sustainability, and customer service, you'll be part of a rewarding journey in the heart of the domestic and international industry. Your Role: The appointed Indirect Procurement Administrator will be responsible for but not limited to, Supporting the Indirect Buying Manager in the provision of an effective and efficient Procurement Service to business stakeholders in the sourcing of indirect and Capex business requirements This will include working in conjunction the Indirects Senior Buyer and linking in closely to various internal stakeholders such as Engineering, Hygiene, Marketing and Finance to deliver a cost-effective supplier base, efficient and on time Capex plans. Salary & Working Setup: - 28,000 to 33,000 pa depending on experience - 25 holidays + 8 BH - This is a site based role Monday to Friday, located in Seaham area More About You: - Experience in a purchasing or buyer role with administrator duties - A prepared self starter, able to solve problems, and brings good habits that can impact the wider team with the personal drive to gain knowledge and grow their career If you are ready for this challenge then I encourage you to submit your credentials to (url removed). I look forward to reviewing your application and having the opportunity to work together.
Mar 28, 2024
Full time
I'm hiring for a Indirect Procurement Administrator, This is a brand new role due to growth! The Company: As FMCG industry leaders, they offer unrivalled expertise, development and support. With a focus on innovation, excellence, sustainability, and customer service, you'll be part of a rewarding journey in the heart of the domestic and international industry. Your Role: The appointed Indirect Procurement Administrator will be responsible for but not limited to, Supporting the Indirect Buying Manager in the provision of an effective and efficient Procurement Service to business stakeholders in the sourcing of indirect and Capex business requirements This will include working in conjunction the Indirects Senior Buyer and linking in closely to various internal stakeholders such as Engineering, Hygiene, Marketing and Finance to deliver a cost-effective supplier base, efficient and on time Capex plans. Salary & Working Setup: - 28,000 to 33,000 pa depending on experience - 25 holidays + 8 BH - This is a site based role Monday to Friday, located in Seaham area More About You: - Experience in a purchasing or buyer role with administrator duties - A prepared self starter, able to solve problems, and brings good habits that can impact the wider team with the personal drive to gain knowledge and grow their career If you are ready for this challenge then I encourage you to submit your credentials to (url removed). I look forward to reviewing your application and having the opportunity to work together.
Smart Energy Change Consultant London, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description The Role The Smart Energy Code (SEC) underpins the smart meter rollout programme in Great Britain and is opening up opportunities for the future direction of the market. Gemserv has been providing the Smart Energy Code Administration and Secretariat (SECAS) service on behalf of the energy industry since 2013, providing challenging and rewarding work. It's a complex and ground-breaking sector and would suit someone who wants to make a real difference in the transition to Net Zero. We are looking for someone to join us who has good knowledge of smart metering arrangements and experience working within a regulated environment. The SEC Change team is responsible for driving and delivering industry change to the SEC and smart meter infrastructure by working with a wide range of energy industry parties including energy suppliers, network operators, IT providers (the Data Communications Company), other Codes, government (DESNZ) and the regulator (Ofgem), affording you a high degree of exposure to key decision makers. In this role, you will be responsible for managing issues through the entire end-to-end change process, liaising with the initial proposer of the change, conducting root cause analysis to understand the issue, and identifying the best route for the issue to be addressed. You will need to be confident in steering proposers to use the most appropriate channel. For issues that require a modification to the SEC or the underpinning IT systems, you will draft business requirements to address complex technical issues. This will involve engaging with technical and non-technical stakeholders to capture views and impacts, facilitating workshops, producing high-quality change documentation, and updating key stakeholders. You will manage industry consultations and present at various Committees and industry groups to elicit their subject matter input. You will need to incorporate industry feedback into change documentation, negotiating and collaborate with stakeholders where differing views and opinions arise, and secure information to support a particular direction. You will need to be confident in presenting, making recommendations, and challenging stakeholders, where appropriate. For more complex or high-impacting modifications, you may also be involved in delivering webinars, or attending SEC Panel meetings to brief senior decision-makers and for cross-Code impacting modifications you will also need to represent the change in cross-Code working groups. To further support the understanding of change and its impacts on differing stakeholder groups, we also make use of Podcasts in which you will participate. Throughout the change process, you will need to work closely with the partner IT organisation, scrutinising their outputs and challenging detail, solutions, and costs where appropriate. You will also need to actively manage timelines to ensure partner service levels are achieved, and the modification progresses to the agreed timetable. The role will also involve chairing industry meetings and leading on other work streams. The role therefore requires excellent project management, facilitation, communication, and stakeholder management skills. It will also require active involvement in the team's Quality Management processes, including reviewing documentation and challenging assumptions, technical arrangements, and impacts of potential modifications. A high level of attention to detail is essential. Furthermore, as we continually look to improve and streamline our processes to drive the throughput of change, you will take an active role in identifying and implementing improvements. The successful candidate will need to understand the GB smart metering arrangements, and the governance and technical arrangements underpinning these. We are therefore looking for someone who has worked within the smart metering sector. The successful candidate will be highly organised and able to work independently, taking responsibility for project deadlines. They will be able to proactively research the background of an issue, identify the root cause of problems and appropriate solutions, and be able to translate technical information into Plain English. Responsibilities Reporting to the Change Delivery Manager, the specific duties of the role will include but are not limited to: Providing advice and 'critical friend' support to various parties and stakeholders involved in the change process Analysing the root cause of issues, providing guidance on the appropriate channel to resolve the issue Developing detailed business requirements with stakeholders Working with industry and facilitating workshops to identify the impacts of change Producing project plans for each change Preparing and delivering clear presentations to a variety of forums Reviewing and responding to industry consultation responses Partnering with and challenging third-party IT providers on their deliverables Producing high-quality change documentation in Plain English and line with internal standards Establishing a robust business case for each change Preparing accurate legal text, displaying a keen eye for detail Building and maintaining strong client and customer relationships, providing friendly and reliable expert advice to clients on industry change and the SEC processes Managing industry stakeholders and governance and delivery bodies to ensure the successful progression and assessment of proposed changes Managing, chairing, and facilitating industry forums as required to discuss and develop modifications Supporting the planning, preparation, and deployment of new versions of the Smart Energy Code Contributing to our culture of continuous improvement Leading on other work areas as directed by the Change Delivery Manager Competitive salary plus bonus and excellent benefits package London office (hybrid working 2/3 days a week) Qualifications Requirements Candidates must have an in-depth understanding of the smart metering arrangements, and the governance and technical arrangements underpinning these, having worked in the energy/smart metering sector. In addition, successful candidates will: Have the ability to process complex technical information and to communicate it clearly verbally and in writing to technical and non-technical stakeholders at various levels of seniority Have excellent planning and organisational abilities, are able to manage their time, and be adaptable to varying workloads and changing priorities Be able to chair meetings and effectively facilitate debate and discussions, and be comfortable challenging views and assumptions Have experience working with and managing third-party providers Be able to develop effective relationships with external clients Be passionate about delivering exceptional customer service, showing excellence in their work, with attention to detail and a high focus on quality Be a team player, able to work as part of a team and support colleagues Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar
Mar 28, 2024
Full time
Smart Energy Change Consultant London, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description The Role The Smart Energy Code (SEC) underpins the smart meter rollout programme in Great Britain and is opening up opportunities for the future direction of the market. Gemserv has been providing the Smart Energy Code Administration and Secretariat (SECAS) service on behalf of the energy industry since 2013, providing challenging and rewarding work. It's a complex and ground-breaking sector and would suit someone who wants to make a real difference in the transition to Net Zero. We are looking for someone to join us who has good knowledge of smart metering arrangements and experience working within a regulated environment. The SEC Change team is responsible for driving and delivering industry change to the SEC and smart meter infrastructure by working with a wide range of energy industry parties including energy suppliers, network operators, IT providers (the Data Communications Company), other Codes, government (DESNZ) and the regulator (Ofgem), affording you a high degree of exposure to key decision makers. In this role, you will be responsible for managing issues through the entire end-to-end change process, liaising with the initial proposer of the change, conducting root cause analysis to understand the issue, and identifying the best route for the issue to be addressed. You will need to be confident in steering proposers to use the most appropriate channel. For issues that require a modification to the SEC or the underpinning IT systems, you will draft business requirements to address complex technical issues. This will involve engaging with technical and non-technical stakeholders to capture views and impacts, facilitating workshops, producing high-quality change documentation, and updating key stakeholders. You will manage industry consultations and present at various Committees and industry groups to elicit their subject matter input. You will need to incorporate industry feedback into change documentation, negotiating and collaborate with stakeholders where differing views and opinions arise, and secure information to support a particular direction. You will need to be confident in presenting, making recommendations, and challenging stakeholders, where appropriate. For more complex or high-impacting modifications, you may also be involved in delivering webinars, or attending SEC Panel meetings to brief senior decision-makers and for cross-Code impacting modifications you will also need to represent the change in cross-Code working groups. To further support the understanding of change and its impacts on differing stakeholder groups, we also make use of Podcasts in which you will participate. Throughout the change process, you will need to work closely with the partner IT organisation, scrutinising their outputs and challenging detail, solutions, and costs where appropriate. You will also need to actively manage timelines to ensure partner service levels are achieved, and the modification progresses to the agreed timetable. The role will also involve chairing industry meetings and leading on other work streams. The role therefore requires excellent project management, facilitation, communication, and stakeholder management skills. It will also require active involvement in the team's Quality Management processes, including reviewing documentation and challenging assumptions, technical arrangements, and impacts of potential modifications. A high level of attention to detail is essential. Furthermore, as we continually look to improve and streamline our processes to drive the throughput of change, you will take an active role in identifying and implementing improvements. The successful candidate will need to understand the GB smart metering arrangements, and the governance and technical arrangements underpinning these. We are therefore looking for someone who has worked within the smart metering sector. The successful candidate will be highly organised and able to work independently, taking responsibility for project deadlines. They will be able to proactively research the background of an issue, identify the root cause of problems and appropriate solutions, and be able to translate technical information into Plain English. Responsibilities Reporting to the Change Delivery Manager, the specific duties of the role will include but are not limited to: Providing advice and 'critical friend' support to various parties and stakeholders involved in the change process Analysing the root cause of issues, providing guidance on the appropriate channel to resolve the issue Developing detailed business requirements with stakeholders Working with industry and facilitating workshops to identify the impacts of change Producing project plans for each change Preparing and delivering clear presentations to a variety of forums Reviewing and responding to industry consultation responses Partnering with and challenging third-party IT providers on their deliverables Producing high-quality change documentation in Plain English and line with internal standards Establishing a robust business case for each change Preparing accurate legal text, displaying a keen eye for detail Building and maintaining strong client and customer relationships, providing friendly and reliable expert advice to clients on industry change and the SEC processes Managing industry stakeholders and governance and delivery bodies to ensure the successful progression and assessment of proposed changes Managing, chairing, and facilitating industry forums as required to discuss and develop modifications Supporting the planning, preparation, and deployment of new versions of the Smart Energy Code Contributing to our culture of continuous improvement Leading on other work areas as directed by the Change Delivery Manager Competitive salary plus bonus and excellent benefits package London office (hybrid working 2/3 days a week) Qualifications Requirements Candidates must have an in-depth understanding of the smart metering arrangements, and the governance and technical arrangements underpinning these, having worked in the energy/smart metering sector. In addition, successful candidates will: Have the ability to process complex technical information and to communicate it clearly verbally and in writing to technical and non-technical stakeholders at various levels of seniority Have excellent planning and organisational abilities, are able to manage their time, and be adaptable to varying workloads and changing priorities Be able to chair meetings and effectively facilitate debate and discussions, and be comfortable challenging views and assumptions Have experience working with and managing third-party providers Be able to develop effective relationships with external clients Be passionate about delivering exceptional customer service, showing excellence in their work, with attention to detail and a high focus on quality Be a team player, able to work as part of a team and support colleagues Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar
Together with our client, we are recruiting for 2 Chef De Partie to join a friendly team based in Purpose: To supervise the efficient running of the kitchen on a day to day basis To assist the Head Chef & Senior Catering Manager to evolve and develop the catering to a market leading position To ensure the agreed standards are maintained at all times Role and Responsibilities:To ensure the communication book is read before every shift To ensure all relevant communication is recorded in the communication book To ensure food is served quickly and to the highest standard To ensure personal hygiene standards are in keeping with Coffee Shop guidelines To ensure you strictly apply the Coffee Shop dress code To ensure the correct equipment and appropriate cleaning products are used when carrying out cleaning duties.To ensure the Safer Food Better Business book is kept up to date To carry out all training and development requested by the Senior Catering manager To ensure you have completed the job lists provided and achieve what is expected To ensure you are productive and fully occupied at all times To ensure all wastage records are kept up to date To attend a monthly staff meeting after closing hours To carry out the agreed procedures for Health & Safety and Food Safety To attend Supervision sessions with the Senior Catering manager when requested To undertake any other reasonable tasks requested by the Head Chef To ensure all measurements/portions are accurate and recipes are followed correctly To ensure you know all the main ingredients in the food offered on menu To ensure all equipment is used correctly and safely To actively reduce the usage of all resources such as paper, ink, packaging, energy etc following company processes To actively recycle and re-use wherever possible, and minimise all waste, following company procedures To actively promote, where applicable, environmental alternatives to products to customers e.g. peat-free etc with an emphasis on local To understand supplier credentials regarding their social and environmental impact and promote to the customer where relevant To help create a supportive environment throughout the business In the Head Chefs absence:To supervise the kitchen team on a day to day basis To lead the team in the day-to-day activities To ensure the team delivers work to the required standards To focus the efforts of the team to achieve the departments goals To assist in the training and development of the catering staff To ensure that we have sufficient supplies to maintain the daily menu To organise the cooking and preparation and whatever is necessary to maintain the daily menu To attend a weekly meeting with the Senior Catering Manager To ensure the team have completed the job lists provided and achieve what is expected To ensure all team members are productive and fully occupied To ensure daily breaks are taken To ensure all kitchen staff complete wastage and temperature records To provide the catering manager with a report for the monthly staff meeting To carry out the agreed procedures for Health and Safety and Food Safety To undertake any other reasonable tasks requested by the catering manager
Mar 28, 2024
Full time
Together with our client, we are recruiting for 2 Chef De Partie to join a friendly team based in Purpose: To supervise the efficient running of the kitchen on a day to day basis To assist the Head Chef & Senior Catering Manager to evolve and develop the catering to a market leading position To ensure the agreed standards are maintained at all times Role and Responsibilities:To ensure the communication book is read before every shift To ensure all relevant communication is recorded in the communication book To ensure food is served quickly and to the highest standard To ensure personal hygiene standards are in keeping with Coffee Shop guidelines To ensure you strictly apply the Coffee Shop dress code To ensure the correct equipment and appropriate cleaning products are used when carrying out cleaning duties.To ensure the Safer Food Better Business book is kept up to date To carry out all training and development requested by the Senior Catering manager To ensure you have completed the job lists provided and achieve what is expected To ensure you are productive and fully occupied at all times To ensure all wastage records are kept up to date To attend a monthly staff meeting after closing hours To carry out the agreed procedures for Health & Safety and Food Safety To attend Supervision sessions with the Senior Catering manager when requested To undertake any other reasonable tasks requested by the Head Chef To ensure all measurements/portions are accurate and recipes are followed correctly To ensure you know all the main ingredients in the food offered on menu To ensure all equipment is used correctly and safely To actively reduce the usage of all resources such as paper, ink, packaging, energy etc following company processes To actively recycle and re-use wherever possible, and minimise all waste, following company procedures To actively promote, where applicable, environmental alternatives to products to customers e.g. peat-free etc with an emphasis on local To understand supplier credentials regarding their social and environmental impact and promote to the customer where relevant To help create a supportive environment throughout the business In the Head Chefs absence:To supervise the kitchen team on a day to day basis To lead the team in the day-to-day activities To ensure the team delivers work to the required standards To focus the efforts of the team to achieve the departments goals To assist in the training and development of the catering staff To ensure that we have sufficient supplies to maintain the daily menu To organise the cooking and preparation and whatever is necessary to maintain the daily menu To attend a weekly meeting with the Senior Catering Manager To ensure the team have completed the job lists provided and achieve what is expected To ensure all team members are productive and fully occupied To ensure daily breaks are taken To ensure all kitchen staff complete wastage and temperature records To provide the catering manager with a report for the monthly staff meeting To carry out the agreed procedures for Health and Safety and Food Safety To undertake any other reasonable tasks requested by the catering manager
Comps and Benefits Manager Salary 50,000 to 60,000 + Benefits (Below) Location Cheltenham / Hybrid Start ASAP FTC for 15 months Maternity Cover Our client, a leading aerospace manufacturing and engineering company, is seeking an experienced Comps and Benefits Manager (Reward Manager) to join their HR team on an interim 15 month basis. What will I be doing? Team Management & Leadership Ensure timely delivery of solutions that align with the business's commercial needs and engage motivated employees. Lead and oversee a high-performing team of four individuals, fostering their development to reach their full potential. Adapt priorities and departmental plans to address resource and operational challenges effectively. Collaborate with the HR Director to implement the Compensation & Benefits (C&B) strategy, working closely with key stakeholders to understand needs and provide a professional and commercially sound HR service. Compensation & Benefits Serve as the go-to expert for all strategic C&B information, collaborating with senior teams to understand current and future needs. Analyse market trends to maintain competitive compensation packages and anticipate long-term C&B changes and trends. Navigate complex information within a matrix organization, working with the HR Business Partner (HRBP) team to develop and implement pay structures. Drive annual and ad-hoc salary changes and initiatives, conduct Compensation Surveys, and align salaries with business strategy. Oversee the annual benefits cycle, scheme renewals, and supplier selection. Support managers in the annual bonus campaign and assist the broader HR team with non-standard queries related to compensation and benefits. Payroll Provide coverage as needed to review fixed changes to the payroll and approve payroll from an HR perspective. Oversee the provision of information to payroll. Budgets Manage the Compensation & Benefits budget. Security Vetting Oversee compliance with site security requirements, including DBS and international criminality checks. Customer Service Enhance visibility and value of effective reward strategies, policies, and processes by providing communication materials and advice across the organization. Support the team in offering timely, accurate, and pragmatic advice to all employees as needed. What my client Offer Hybrid/Flexible working hours with an early finish on Fridays (4.5 day working week). 25 days holiday + UK Bank Holidays, with the option to buy/sell annual leave. Annual bonus & Share scheme options. Pension scheme (up to 8% match) and life assurance (4x salary). Onsite parking, including EV chargers, subsidized restaurant, bicycle storage, and shower/changing facilities. Benefits Portal with schemes including cycle to work, technology & retail savings, access to healthcare & wellbeing services, discounted gym memberships, and more! To apply, please send your updated CV to (url removed) or call (phone number removed).
Mar 28, 2024
Seasonal
Comps and Benefits Manager Salary 50,000 to 60,000 + Benefits (Below) Location Cheltenham / Hybrid Start ASAP FTC for 15 months Maternity Cover Our client, a leading aerospace manufacturing and engineering company, is seeking an experienced Comps and Benefits Manager (Reward Manager) to join their HR team on an interim 15 month basis. What will I be doing? Team Management & Leadership Ensure timely delivery of solutions that align with the business's commercial needs and engage motivated employees. Lead and oversee a high-performing team of four individuals, fostering their development to reach their full potential. Adapt priorities and departmental plans to address resource and operational challenges effectively. Collaborate with the HR Director to implement the Compensation & Benefits (C&B) strategy, working closely with key stakeholders to understand needs and provide a professional and commercially sound HR service. Compensation & Benefits Serve as the go-to expert for all strategic C&B information, collaborating with senior teams to understand current and future needs. Analyse market trends to maintain competitive compensation packages and anticipate long-term C&B changes and trends. Navigate complex information within a matrix organization, working with the HR Business Partner (HRBP) team to develop and implement pay structures. Drive annual and ad-hoc salary changes and initiatives, conduct Compensation Surveys, and align salaries with business strategy. Oversee the annual benefits cycle, scheme renewals, and supplier selection. Support managers in the annual bonus campaign and assist the broader HR team with non-standard queries related to compensation and benefits. Payroll Provide coverage as needed to review fixed changes to the payroll and approve payroll from an HR perspective. Oversee the provision of information to payroll. Budgets Manage the Compensation & Benefits budget. Security Vetting Oversee compliance with site security requirements, including DBS and international criminality checks. Customer Service Enhance visibility and value of effective reward strategies, policies, and processes by providing communication materials and advice across the organization. Support the team in offering timely, accurate, and pragmatic advice to all employees as needed. What my client Offer Hybrid/Flexible working hours with an early finish on Fridays (4.5 day working week). 25 days holiday + UK Bank Holidays, with the option to buy/sell annual leave. Annual bonus & Share scheme options. Pension scheme (up to 8% match) and life assurance (4x salary). Onsite parking, including EV chargers, subsidized restaurant, bicycle storage, and shower/changing facilities. Benefits Portal with schemes including cycle to work, technology & retail savings, access to healthcare & wellbeing services, discounted gym memberships, and more! To apply, please send your updated CV to (url removed) or call (phone number removed).
Do you lead by example? Do you take pride in the work you do and the standard to which you achieve your goals? The Team Leader role is to take responsibility for setting the standard and lead your team to deliver exceptional customer service. You will have the direct line of responsibility for the team. Key Responsibilities: Maintain standards of performance, discipline and welfare for the team in accordance with company polices. Ability to focus on best practice, the Team Leader will use their creative approach and personality to influence at all levels, leading the team to meet demanding targets and deadlines. Supporting the Security Manager in the continuous review and implementation of security management best practice into the team. Knowledge, understanding and experience of the principles, processes and outcomes of working with Quality Assurance systems. To manage excellent relationships with our clients, our suppliers and other partners. To be computer literate. To have excellent leadership and motivational skills. Be able to work unsupervised and take responsibility. Have the ability to remain calm under pressure. To support the Security Manager in recruitment, development and training of staff. To provide security solutions to meet and exceed needs and contribute to the safety of our customers, retailers, staff and property. Help manage the security budgets and rotas and maximise the utilisation of internal manpower resources whilst minimise dependency on use of agency staff. Key Skills, Knowledge and Experience: SIA license guarding or door supervision. Dual license with CCTV is essential. A proven track record of providing excellence through a delivery team and being able to motivate, drive and set standards. Demonstrate excellence in oral and written communication. To ensure compliance with all statutory and relevant company and security policies. Good basic understanding of budgets and a competent commercial focus. Capable of managing change quickly and efficiently whilst maintaining effective service provision. A high energy Team Leader capable of influencing at a senior level but primarily having the ability to communicate effective instruction to delivery teams. Ability to work well with others and continue to deliver results under pressure. Excellent interpersonal skills and an ability to establish credibility quickly. Outstanding motivational and people management skills. True leadership skills necessary to achieve ambitious targets. A flexible approach and a sense of teamwork. Previous experience working for a company in the retail / hospitality sector in a Security /Customer Service management role Substantial experience in the supervision of people, including selection and training. Experience within teams where motivation and development have been key drivers. Hours: 40 hours per week on rotation shifts 4 on 4 off. 6am-6pm and 6pm-6am. Average of 40 hours per week.
Mar 28, 2024
Full time
Do you lead by example? Do you take pride in the work you do and the standard to which you achieve your goals? The Team Leader role is to take responsibility for setting the standard and lead your team to deliver exceptional customer service. You will have the direct line of responsibility for the team. Key Responsibilities: Maintain standards of performance, discipline and welfare for the team in accordance with company polices. Ability to focus on best practice, the Team Leader will use their creative approach and personality to influence at all levels, leading the team to meet demanding targets and deadlines. Supporting the Security Manager in the continuous review and implementation of security management best practice into the team. Knowledge, understanding and experience of the principles, processes and outcomes of working with Quality Assurance systems. To manage excellent relationships with our clients, our suppliers and other partners. To be computer literate. To have excellent leadership and motivational skills. Be able to work unsupervised and take responsibility. Have the ability to remain calm under pressure. To support the Security Manager in recruitment, development and training of staff. To provide security solutions to meet and exceed needs and contribute to the safety of our customers, retailers, staff and property. Help manage the security budgets and rotas and maximise the utilisation of internal manpower resources whilst minimise dependency on use of agency staff. Key Skills, Knowledge and Experience: SIA license guarding or door supervision. Dual license with CCTV is essential. A proven track record of providing excellence through a delivery team and being able to motivate, drive and set standards. Demonstrate excellence in oral and written communication. To ensure compliance with all statutory and relevant company and security policies. Good basic understanding of budgets and a competent commercial focus. Capable of managing change quickly and efficiently whilst maintaining effective service provision. A high energy Team Leader capable of influencing at a senior level but primarily having the ability to communicate effective instruction to delivery teams. Ability to work well with others and continue to deliver results under pressure. Excellent interpersonal skills and an ability to establish credibility quickly. Outstanding motivational and people management skills. True leadership skills necessary to achieve ambitious targets. A flexible approach and a sense of teamwork. Previous experience working for a company in the retail / hospitality sector in a Security /Customer Service management role Substantial experience in the supervision of people, including selection and training. Experience within teams where motivation and development have been key drivers. Hours: 40 hours per week on rotation shifts 4 on 4 off. 6am-6pm and 6pm-6am. Average of 40 hours per week.
Reports To: Communications and Membership Manager Location: Cardiff - agile working from home or in the office with monthly face to face meetings in Cardiff as a minimum. Hours of Work: 28 hours per week Annual Leave: 25 days per annum pro rata Method of Pay: Salaries are paid directly into staff member's nominated bank account on the 15th of each month Pension: Children in Wales' employees are automatically enrolled to the Workplace Pension Scheme, but you may choose to opt out. A Place of work: Agile working from home or in our Cardiff office The deadline for applications is 9AM on Monday 15th April 2024 Interviews will take place on Monday 22nd April 2024 Background to the Role: This role is to develop, manage and implement an events calendar for Children in Wales, which delivers engaging events for our members, as well as supporting the delivery of events for our young volunteers. You will work within the Communications and Membership Team and work closely with colleagues across the organisation, including our Young Wales and Training departments to coordinate and organise a variety of events. You will help us to develop a series of new events to bring our members together, as well as overseeing the delivery of existing core events such as the Young Wales Annual Festival and our AGM. There will also be a role in scheduled events such as in-person and online training, and supporting the development of a presence at national events that link to our strategic objectives and mission. You will work closely with colleagues across the organisation, as well as with external suppliers and partners, providing administrative assistance and taking specific responsibility for the smooth running and successful delivery of our events. This role requires the ability to manage budgets, logistics and arrangements to ensure the smooth and professional execution of the events programme throughout the year. The ability to be flexible around events, to be present at them and to be available immediately following the events for any post-event activity (e.g. debriefing, liaison with the venue about collection of goods), is crucial and we operate a time-off-in-lieu system to enable any overtime to be claimed back at a later date. Main duties and responsibilities Develop and maintain a calendar of events for Children in Wales members that engages current members and helps attract new ones (with the Communications and Membership Manager and input from the Senior Leadership Team). These to include the delivery of existing events such as our Policy Council meetings (when run in-person), alongside the establishment of a series of new, member-focussed events (seminars, conferences, networking events). Oversee the delivery of our Annual Young Wales Festival, a key opportunity for young people to have their voice heard by Ministers and a fundamental element of the aforementioned events calendar. Lead on the delivery of events for the organisation as the principle point of contact for queries for both external and internal stakeholders. To negotiate partnerships and/or sponsorship for events, with external parties, working in collaboration with internal colleagues. Oversee staff resourcing at events and during the lead-up (ensuring colleagues know their roles and are appropriately briefed) and ensure that there is effective internal communications to staff, Managers and the Senior Leadership Team. Project manage individual events from concept to completion, including development, production and delivery. This includes, but not limited to: agenda (with input from appropriate colleagues), venue search and negotiation, speakers/entertainment sourcing (with input from appropriate colleagues), branding & design, event logistics, overseeing registration & delegate services, and ensuring that invitations are sent and RSVPs recorded. Deliver events on time and within budget. Collate regular Event Reports to include attendee numbers, feedback and performance against KPIs and budget, and considerations for improvement for the future. Working with the Communications and Membership Manager, produce compelling marketing and engagement content that promotes, engages and supports members with the aim to improve event registrations. Create and manage a record of venues, caterers and providers and develop relationships with venue managers to enable smooth planning of events. Market events directly to members and on social media channels ensuring collateral is prepared and delivered on time, accurately and in line with Children in Wales' brand specification. Other Monitoring and maintaining an events inbox and answering any queries; Responding to external information requests; Working according to all organisational policies and procedures; Updating and maintaining internal procedural documentation; Assist the Communications and Membership Manager with any ad hoc duties and projects To participate fully in the activities of the organisation, and undertake any other tasks requested by the relevant manager
Mar 28, 2024
Full time
Reports To: Communications and Membership Manager Location: Cardiff - agile working from home or in the office with monthly face to face meetings in Cardiff as a minimum. Hours of Work: 28 hours per week Annual Leave: 25 days per annum pro rata Method of Pay: Salaries are paid directly into staff member's nominated bank account on the 15th of each month Pension: Children in Wales' employees are automatically enrolled to the Workplace Pension Scheme, but you may choose to opt out. A Place of work: Agile working from home or in our Cardiff office The deadline for applications is 9AM on Monday 15th April 2024 Interviews will take place on Monday 22nd April 2024 Background to the Role: This role is to develop, manage and implement an events calendar for Children in Wales, which delivers engaging events for our members, as well as supporting the delivery of events for our young volunteers. You will work within the Communications and Membership Team and work closely with colleagues across the organisation, including our Young Wales and Training departments to coordinate and organise a variety of events. You will help us to develop a series of new events to bring our members together, as well as overseeing the delivery of existing core events such as the Young Wales Annual Festival and our AGM. There will also be a role in scheduled events such as in-person and online training, and supporting the development of a presence at national events that link to our strategic objectives and mission. You will work closely with colleagues across the organisation, as well as with external suppliers and partners, providing administrative assistance and taking specific responsibility for the smooth running and successful delivery of our events. This role requires the ability to manage budgets, logistics and arrangements to ensure the smooth and professional execution of the events programme throughout the year. The ability to be flexible around events, to be present at them and to be available immediately following the events for any post-event activity (e.g. debriefing, liaison with the venue about collection of goods), is crucial and we operate a time-off-in-lieu system to enable any overtime to be claimed back at a later date. Main duties and responsibilities Develop and maintain a calendar of events for Children in Wales members that engages current members and helps attract new ones (with the Communications and Membership Manager and input from the Senior Leadership Team). These to include the delivery of existing events such as our Policy Council meetings (when run in-person), alongside the establishment of a series of new, member-focussed events (seminars, conferences, networking events). Oversee the delivery of our Annual Young Wales Festival, a key opportunity for young people to have their voice heard by Ministers and a fundamental element of the aforementioned events calendar. Lead on the delivery of events for the organisation as the principle point of contact for queries for both external and internal stakeholders. To negotiate partnerships and/or sponsorship for events, with external parties, working in collaboration with internal colleagues. Oversee staff resourcing at events and during the lead-up (ensuring colleagues know their roles and are appropriately briefed) and ensure that there is effective internal communications to staff, Managers and the Senior Leadership Team. Project manage individual events from concept to completion, including development, production and delivery. This includes, but not limited to: agenda (with input from appropriate colleagues), venue search and negotiation, speakers/entertainment sourcing (with input from appropriate colleagues), branding & design, event logistics, overseeing registration & delegate services, and ensuring that invitations are sent and RSVPs recorded. Deliver events on time and within budget. Collate regular Event Reports to include attendee numbers, feedback and performance against KPIs and budget, and considerations for improvement for the future. Working with the Communications and Membership Manager, produce compelling marketing and engagement content that promotes, engages and supports members with the aim to improve event registrations. Create and manage a record of venues, caterers and providers and develop relationships with venue managers to enable smooth planning of events. Market events directly to members and on social media channels ensuring collateral is prepared and delivered on time, accurately and in line with Children in Wales' brand specification. Other Monitoring and maintaining an events inbox and answering any queries; Responding to external information requests; Working according to all organisational policies and procedures; Updating and maintaining internal procedural documentation; Assist the Communications and Membership Manager with any ad hoc duties and projects To participate fully in the activities of the organisation, and undertake any other tasks requested by the relevant manager