We are a leading global provider of environmental and advisory solutions, and we are currently searching for an HR Systems Manager to join our Global IT Business Systems Team. This role offers a compelling opportunity within an innovative international consultancy. As the HR Systems Manager, your primary focus will be on the HR System (Sage HR), but you will also have involvement in BI (Business Intelligence), reporting, and related areas. You will be part of a wider Application Support team, responsible for the management of critical business applications, which encompass Finance (Deltek VantagePoint), Learning & Development, and health and safety systems. Leveraging your technical expertise and a customer-centric approach, you will help deliver high quality support, elevating the user experience and optimizing system functionalities. Collaborating with diverse departments, you will lead initiatives to enhance these systems, ensuring their stability, efficiency, and compliance with regulatory standards. About us SLR are global leaders in environmental and advisory solutions helping our clients achieve their sustainability goals. We are a consultancy with over 3,000 staff across 6 regions, including over 1,000 in Europe. Our 'one team' culture is at the heart of our business; providing a collaborative and supportive environment for professional development. Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance, critical illness cover and a structured career framework with regular reviews offering outstanding opportunities for progression. Alongside 25 day's annual leave, SLR offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, and our family friendly policies help balance the needs of professional and family life. The role Within a matrix-managed environment, you will have global responsibilities within a small team responsible for all aspects of Application Support for our critical business systems: • Partner with Service Delivery and Business Systems teams to champion a programme of enhancement and standardisation for our critical global business applications, with specialist focus on our Sage HR platform. • Harness your technical abilities and in-depth business process understanding to emerge as a Subject Matter Expert (SME) in SAGE HR and our Learning & Development platforms. • Utilise technical expertise in SQL databases, relational database reporting, and workflow to help optimise data and processes. • Identify opportunities for process improvement and enhanced utilisation of business systems, driving efficiency gains. • Establish and maintain clear service levels, consistently achieving set targets. • Define and monitor compliance standards, drive operational efficiencies, and foster innovation within the application support domain. • Provide regular project reporting to stakeholders and IT management, ensuring smooth project delivery and clear communications to business teams. • Organise regular training sessions, enhancing team knowledge of current and upcoming tech trends. • Engage in group workshops and brainstorming sessions, emphasising collaborative problem-solving. About you We're looking for professionals with strong data management technical skills, dedication to outstanding customer service, and extensive experience supporting HR teams using a global HRIS. In this position, you'll ensure the stability and efficiency of our critical systems globally, managing and providing technical support and aiding users to optimise the use of systems. Essential qualifications and experiences we are looking for include: • Extensive expertise overseeing end-user Application Support for critical business systems, specifically HR. • Proven experience thriving in fast-paced, dynamic environments, with a consistent record of delivering results. • Mastery of data analysis using tools like Excel and an intermediate skill set in Microsoft SQL. Diversity, Equity and Inclusion We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional DE&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all individuals regardless of their background can thrive. Should you require any special adjustments throughout the recruitment process with us, please let us know. As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR. For more information on our commitment to DE&I, and the great work we are doing, please click here: and scroll to the bottom of the page.
Mar 29, 2024
Full time
We are a leading global provider of environmental and advisory solutions, and we are currently searching for an HR Systems Manager to join our Global IT Business Systems Team. This role offers a compelling opportunity within an innovative international consultancy. As the HR Systems Manager, your primary focus will be on the HR System (Sage HR), but you will also have involvement in BI (Business Intelligence), reporting, and related areas. You will be part of a wider Application Support team, responsible for the management of critical business applications, which encompass Finance (Deltek VantagePoint), Learning & Development, and health and safety systems. Leveraging your technical expertise and a customer-centric approach, you will help deliver high quality support, elevating the user experience and optimizing system functionalities. Collaborating with diverse departments, you will lead initiatives to enhance these systems, ensuring their stability, efficiency, and compliance with regulatory standards. About us SLR are global leaders in environmental and advisory solutions helping our clients achieve their sustainability goals. We are a consultancy with over 3,000 staff across 6 regions, including over 1,000 in Europe. Our 'one team' culture is at the heart of our business; providing a collaborative and supportive environment for professional development. Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance, critical illness cover and a structured career framework with regular reviews offering outstanding opportunities for progression. Alongside 25 day's annual leave, SLR offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, and our family friendly policies help balance the needs of professional and family life. The role Within a matrix-managed environment, you will have global responsibilities within a small team responsible for all aspects of Application Support for our critical business systems: • Partner with Service Delivery and Business Systems teams to champion a programme of enhancement and standardisation for our critical global business applications, with specialist focus on our Sage HR platform. • Harness your technical abilities and in-depth business process understanding to emerge as a Subject Matter Expert (SME) in SAGE HR and our Learning & Development platforms. • Utilise technical expertise in SQL databases, relational database reporting, and workflow to help optimise data and processes. • Identify opportunities for process improvement and enhanced utilisation of business systems, driving efficiency gains. • Establish and maintain clear service levels, consistently achieving set targets. • Define and monitor compliance standards, drive operational efficiencies, and foster innovation within the application support domain. • Provide regular project reporting to stakeholders and IT management, ensuring smooth project delivery and clear communications to business teams. • Organise regular training sessions, enhancing team knowledge of current and upcoming tech trends. • Engage in group workshops and brainstorming sessions, emphasising collaborative problem-solving. About you We're looking for professionals with strong data management technical skills, dedication to outstanding customer service, and extensive experience supporting HR teams using a global HRIS. In this position, you'll ensure the stability and efficiency of our critical systems globally, managing and providing technical support and aiding users to optimise the use of systems. Essential qualifications and experiences we are looking for include: • Extensive expertise overseeing end-user Application Support for critical business systems, specifically HR. • Proven experience thriving in fast-paced, dynamic environments, with a consistent record of delivering results. • Mastery of data analysis using tools like Excel and an intermediate skill set in Microsoft SQL. Diversity, Equity and Inclusion We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional DE&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all individuals regardless of their background can thrive. Should you require any special adjustments throughout the recruitment process with us, please let us know. As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR. For more information on our commitment to DE&I, and the great work we are doing, please click here: and scroll to the bottom of the page.
Responsibilities We seek exceptional Senior Solution Consultant (Presales) with SAP Integration experienceto join our growing team. This role will report to our Director of Solutions Consulting EMEA and will play an integral role in creating a vision for our customers and being the trusted advisor on Workato's automation best practices and help scale and drive adoption in order to achieve their strategic initiatives. In order to be successful in this role, you must be able to articulate technology and communicate the value of Workato's products to prospective business and technical users and buyers with a focus on SAP-related use cases. You will also help shape the product and direction of the company by communicating market needs to the Product Management team As a Senior Solutions Consultant, you will be part of Workato's Presales Team and Architecture community and you will own the technical alignment with the customer during the pre-sales lifecycle through workshops and interactions that will define the customer's future state for Integration and Automation. This is a role for the UK-based. Proximity to London is preferred. In this role, you will also be accountable to: Be our customer's most trusted advisors by realizing Workato's value propositions and platform capabilities to achieve their business outcomes. Own the technical diagnosis, prescription, and validation phases of the sales cycle and provide a consultative approach in advising customers. SAP lead integration specialist for the the EMEA region. Effectively team with AEs, Solution Architects, and other functions to evangelize our platform, approach, and architecture tailored to the customer's business and drive the technical sales stages to completion. Work in very close alignment with Customer Success to make the solution a reality for the customer. Articulate and educate on business, technical and architectural concepts to a variety of audiences, including business users, developers, architects, IT operations professionals, and senior IT management. Sell the value of Workato products using multiple formats/channels, including phone, presentation, and live/online product demonstrations. Create and deliver custom product demonstrations to support the sales cycle. Perform business and technical discovery with customer prospects and be able to architect/build proposed solutions using Workato products. Successfully manage and execute technical workshops and proof of concepts (POCs), on-site or remote. Able to respond to functional and technical elements of RFIs/RFPs. Collect feedback from the field, synthesize, analyze and channel to Product Management and Engineering for product roadmap. Responsible for representing the product to customers and at field events such as conferences, seminars, etc. Support Marketing with developer marketing and evangelism activities, including writing blogs, participating in demo-driven webinars, and speaking at industry events. Requirements Qualifications / Experience / Technical Skills BA/BS or equivalent education - Computer Science degree Solid pre-sales experience in a SaaS/iPaas organization Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, Bots and Databases Experience with cloud technologies - iPaaS, SaaS applications, cloud infrastructure Hands on, practical working knowledge of SAP Integration and Orchestration approaches and technologies is required Knowledge of integration and knowledge of Ruby programming plus Soft Skills / Personal Characteristics Ability to learn new concepts, technologies and solve problems. Strong interpersonal skills with the ability to convey and relate ideas to others and work collaboratively to get things done. Excellent presentation abilities and composure in front of all levels of technical and business audiences. Ability to lead architectural discussions. A passion for technology and translating that passion into business impact for customers. Excellent verbal communication, written communication, and presentation skills in front of all audiences. Ability to travel as needed and to work flexible hours throughout the sales territory.
Mar 29, 2024
Full time
Responsibilities We seek exceptional Senior Solution Consultant (Presales) with SAP Integration experienceto join our growing team. This role will report to our Director of Solutions Consulting EMEA and will play an integral role in creating a vision for our customers and being the trusted advisor on Workato's automation best practices and help scale and drive adoption in order to achieve their strategic initiatives. In order to be successful in this role, you must be able to articulate technology and communicate the value of Workato's products to prospective business and technical users and buyers with a focus on SAP-related use cases. You will also help shape the product and direction of the company by communicating market needs to the Product Management team As a Senior Solutions Consultant, you will be part of Workato's Presales Team and Architecture community and you will own the technical alignment with the customer during the pre-sales lifecycle through workshops and interactions that will define the customer's future state for Integration and Automation. This is a role for the UK-based. Proximity to London is preferred. In this role, you will also be accountable to: Be our customer's most trusted advisors by realizing Workato's value propositions and platform capabilities to achieve their business outcomes. Own the technical diagnosis, prescription, and validation phases of the sales cycle and provide a consultative approach in advising customers. SAP lead integration specialist for the the EMEA region. Effectively team with AEs, Solution Architects, and other functions to evangelize our platform, approach, and architecture tailored to the customer's business and drive the technical sales stages to completion. Work in very close alignment with Customer Success to make the solution a reality for the customer. Articulate and educate on business, technical and architectural concepts to a variety of audiences, including business users, developers, architects, IT operations professionals, and senior IT management. Sell the value of Workato products using multiple formats/channels, including phone, presentation, and live/online product demonstrations. Create and deliver custom product demonstrations to support the sales cycle. Perform business and technical discovery with customer prospects and be able to architect/build proposed solutions using Workato products. Successfully manage and execute technical workshops and proof of concepts (POCs), on-site or remote. Able to respond to functional and technical elements of RFIs/RFPs. Collect feedback from the field, synthesize, analyze and channel to Product Management and Engineering for product roadmap. Responsible for representing the product to customers and at field events such as conferences, seminars, etc. Support Marketing with developer marketing and evangelism activities, including writing blogs, participating in demo-driven webinars, and speaking at industry events. Requirements Qualifications / Experience / Technical Skills BA/BS or equivalent education - Computer Science degree Solid pre-sales experience in a SaaS/iPaas organization Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, Bots and Databases Experience with cloud technologies - iPaaS, SaaS applications, cloud infrastructure Hands on, practical working knowledge of SAP Integration and Orchestration approaches and technologies is required Knowledge of integration and knowledge of Ruby programming plus Soft Skills / Personal Characteristics Ability to learn new concepts, technologies and solve problems. Strong interpersonal skills with the ability to convey and relate ideas to others and work collaboratively to get things done. Excellent presentation abilities and composure in front of all levels of technical and business audiences. Ability to lead architectural discussions. A passion for technology and translating that passion into business impact for customers. Excellent verbal communication, written communication, and presentation skills in front of all audiences. Ability to travel as needed and to work flexible hours throughout the sales territory.
A fantastic opportunity for experienced and target driven sales proffessional's to join a thriving, proffesional and growing business. My client are a market leader in the Domestic Appliance Insurance sector, they have been established for over 100 years and look after over 21 million products through their expert service and network. If you have a minimum of 12 months telesales experience within the last 3years and want to be part of a growing business who offer, 1st class training, development, support and the opportunity to progress whilst working on a fully remote basis from home then this could be the job for you. The Package: Monday - Friday fixed shifts no weekends! 22,000 basic salary Excellent commission structure with average monthly payments in excess of 750 Fully remote working from home with equipment provided Wellbeing support & quarterly events Staff discounts, on own products and retail partners Your Skills / Experience 12 months Direct Sales experience (telesales,/ target driven sales) Target driven Confident communicator Excellent rapport building skills Understanding of compliance (GDPR/ DPA) If you have the relevant skills and passion then apply today ! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Mar 29, 2024
Full time
A fantastic opportunity for experienced and target driven sales proffessional's to join a thriving, proffesional and growing business. My client are a market leader in the Domestic Appliance Insurance sector, they have been established for over 100 years and look after over 21 million products through their expert service and network. If you have a minimum of 12 months telesales experience within the last 3years and want to be part of a growing business who offer, 1st class training, development, support and the opportunity to progress whilst working on a fully remote basis from home then this could be the job for you. The Package: Monday - Friday fixed shifts no weekends! 22,000 basic salary Excellent commission structure with average monthly payments in excess of 750 Fully remote working from home with equipment provided Wellbeing support & quarterly events Staff discounts, on own products and retail partners Your Skills / Experience 12 months Direct Sales experience (telesales,/ target driven sales) Target driven Confident communicator Excellent rapport building skills Understanding of compliance (GDPR/ DPA) If you have the relevant skills and passion then apply today ! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Our client in central Bristol has an opportunity for a Customer Service Advisor to work on a 12 month Fixed Term Contract, and join the team asap! This is a full time role, working 35 hours per week Monday - Friday. You will be required to work a 7 hour shift between 08.00 am - 6.00 pm. (e.g. 8 am - 4.00 pm / 9 - 5 pm etc). The role will be office based x 3 days per week, with flexibility to work remotely x 2 days per week. Holidays are 25 days plus Bank Holidays. You will receive other benefits including: Contributory pension (up to 12%) Private Medical Insurance (applicable after probationary period) Various discounts on retail, hospitality, fitness as well as training courses Regular socials Summer and Winter parties Death in Service The salary on offer is circa 22,000 per annum. The Job Role Being the primary point of contact for customer queries via telephone, email, and post. Conduct administrative tasks for both new and existing clients. Take ownership of resolving customer concerns and non-statutory complaints, record statutory complaints, and coordinate with other departments as needed. Ensure you offer professionalism in interactions with both colleagues and customers, with a strong emphasis on adhering to the principles of Treating Customers Fairly as well as integrity Process payments via direct debit and card transactions over the phone. Enter data with accuracy and efficiency, ensuring that customer records are continuously updated. Maintain secure and accessible records of all customer correspondence. The Person Previous telephone based customer service experience is a must! Ideally you will have previous contact centre experience, or experience and ability to work within a fast paced working environment, and manage high call volumes Friendly, caring and dedicated in your approach Enjoy working as part of a team Please apply!
Mar 29, 2024
Full time
Our client in central Bristol has an opportunity for a Customer Service Advisor to work on a 12 month Fixed Term Contract, and join the team asap! This is a full time role, working 35 hours per week Monday - Friday. You will be required to work a 7 hour shift between 08.00 am - 6.00 pm. (e.g. 8 am - 4.00 pm / 9 - 5 pm etc). The role will be office based x 3 days per week, with flexibility to work remotely x 2 days per week. Holidays are 25 days plus Bank Holidays. You will receive other benefits including: Contributory pension (up to 12%) Private Medical Insurance (applicable after probationary period) Various discounts on retail, hospitality, fitness as well as training courses Regular socials Summer and Winter parties Death in Service The salary on offer is circa 22,000 per annum. The Job Role Being the primary point of contact for customer queries via telephone, email, and post. Conduct administrative tasks for both new and existing clients. Take ownership of resolving customer concerns and non-statutory complaints, record statutory complaints, and coordinate with other departments as needed. Ensure you offer professionalism in interactions with both colleagues and customers, with a strong emphasis on adhering to the principles of Treating Customers Fairly as well as integrity Process payments via direct debit and card transactions over the phone. Enter data with accuracy and efficiency, ensuring that customer records are continuously updated. Maintain secure and accessible records of all customer correspondence. The Person Previous telephone based customer service experience is a must! Ideally you will have previous contact centre experience, or experience and ability to work within a fast paced working environment, and manage high call volumes Friendly, caring and dedicated in your approach Enjoy working as part of a team Please apply!
Personal Accident Claims Advisor We are looking for an individual with Personal Accident claims experience. Location: Fully remote or based out of Portsmouth office Salary: £25,500 rising to £38,000 Hours of work: Monday to Friday 9am to 5.30pm Dynamite recruitment is working in partnership with a very well-established Insurance business who are UK based. Our client is looking to recruit a Personal Accident Claims Advisor asap. As a Personal Accident Claims Handler, you will be the first point of contact for customers who have experienced unforeseen events. You must empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives. Day to day the Claims Handler would be responsible for investigating, negotiating, and processing claims whilst ensuring that you are providing a high standard of customer service. You will assess customer claims against their policies to ensure that claims are quickly paid. Key tasks include: Assisting customers via email and on the telephone Supporting with various household claims enquiries Managing challenging enquiries and investigating where needed Processing claims Paying claims Completed FCA regulated administration. What we look for in a candidate: Minimum 1 year within Personal Accident Claims A positive attitude Highly organised under pressure with good attention to detail Ability to multi-task - switching between telephone calls and customer email. Excellent written and verbal communication Computer skills are essential. To be available to start ASAP. To be considered please submit your CV asap.
Mar 28, 2024
Full time
Personal Accident Claims Advisor We are looking for an individual with Personal Accident claims experience. Location: Fully remote or based out of Portsmouth office Salary: £25,500 rising to £38,000 Hours of work: Monday to Friday 9am to 5.30pm Dynamite recruitment is working in partnership with a very well-established Insurance business who are UK based. Our client is looking to recruit a Personal Accident Claims Advisor asap. As a Personal Accident Claims Handler, you will be the first point of contact for customers who have experienced unforeseen events. You must empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives. Day to day the Claims Handler would be responsible for investigating, negotiating, and processing claims whilst ensuring that you are providing a high standard of customer service. You will assess customer claims against their policies to ensure that claims are quickly paid. Key tasks include: Assisting customers via email and on the telephone Supporting with various household claims enquiries Managing challenging enquiries and investigating where needed Processing claims Paying claims Completed FCA regulated administration. What we look for in a candidate: Minimum 1 year within Personal Accident Claims A positive attitude Highly organised under pressure with good attention to detail Ability to multi-task - switching between telephone calls and customer email. Excellent written and verbal communication Computer skills are essential. To be available to start ASAP. To be considered please submit your CV asap.
We've doubled in size since 2020 and we plan to do it all again in the next few years. That growth brings change, challenge and opportunity for everyone as it evolves, so lots of fun ahead! We are an ambitious, but core values-orientated global organisation, trusted by global brands to deliver technology services and solutions to drive our customers' success. Number 1 - Best place to work in Ireland No 1 Best Place to work in India 4th Best Large Workplacein Tech in the UK 10th place in Glassdoor's Top 50 UK companies Oracle ERP Partner of the Year, Global Microsoft Partner of the Year for Application Modernisation, AWS Migration Partner of the Year Job Description Version 1 is a trusted technology consultancy that has been in the industry for over 25 years. With a Microsoft Gold Partner, AWS Premier Consulting Partner, and Oracle Platform Partner status, we deliver world-class IT solutions that drive customer success. As we continue to deliver significant growth and plan to grow even further, we are delighted to announce the creation of a new role within our UK Digitial, Data and Cloud (UKDDC) commercial team - an Account Director for UK Insurance accounts. This is an exciting opportunity for an account director with experience in Technology services and solutions to join one of the fastest-growing consultancies in the UK and Ireland to support and develop our strong footing in the UK FSI market . Job Objectives: The objectives for the Sales Account Director includes: Leading the contracted relationship : The Account Director will work in lock-step with the Portfolio Director to ensure the execution of contracts awarded to Version 1 - client engagement, commercials, contracting, delivery practice engagement, project mobilisation. Customer Satisfaction: ensuring a minimum customer satisfaction score (CSAT) is maintained in line with company / account objectives. The account director will sponsor Quarterly Business Reviews. Developing and implementing sales strategies : The Account Director is accountable for the development and implementation of an account plan detailing growth strategies and activities that align with the Version 1 and customer goals and objectives. Building and maintaining client relationships: The Account Director is responsible for building and maintaining strong relationships with clients, understanding their needs, ensuring their satisfaction with the services provided and resolving issues to maintain and strengthen customer trust Leading the account sales team : The Account Director is responsible for the performance of the sales team they will lead, manage and coaching the sales team to ensure sales targets and KPI's are achieved. Maintaining existing revenue: The account director is responsible for ensuring existing forecast revenue run rate delivery (quarter on quarter / year on year) is as a minimum maintained. Identify new business opportunities: The Account Director is responsible for identifying new business opportunities within accounts and expanding the portfolio of accounts within the allocated sector (and Version 1 services) through proactive sales efforts. Meet sales targets: The Account Director is responsible for meeting or exceeding sales targets (including Revenue Delivered; TCV Closed; Net New Pipeline) and ensuring the profitability of the accounts managed in line with account P&L and company target KPI's. Lead sales opportunities: developed both directly through our Commercial team or through our strategic technology partnerships (Microsoft, AWS, Oracle, Red Hat, Snowflake etc) Collaborate with Internal Stakeholders: The Account Director will collaborate with individuals in other departments such as Portfolio Directors, Delivery Principals, Advisory Services, as well as various people accross practice, delivery and commercial to ensure that the client's needs are being met. Stay up-to-date with industry trends : The Account Director will stay up-to-date with the latest industry trends and technologies to ensure that the company's sales strategies are effective. Provide regular reporting : The Account Director will provide regular reporting on sales activities, forecasts, and account performance to senior management. Qualifications What we require: Strong track record working in a similar role, leading a sales team and setting successful sales strategies within the technology industry Proven experience in working in a Technology Services and solutions environment with proven expertise in this area (Insurance) Proven experience meeting sales targets as a team and individually Proven experience maintaining revenue in existing accounts, generating new business within existing accounts Strong leadership and communication skills, influencing customers and driving success within a sales team Strong commercial and business awareness, ability to generate useful reporting metrics for the commercial team and wider business What we admire: Strong awareness of trends in the industry Ability to leverage network to drive new business and you'll be able to provide evidence and examples of where you have demonstrated these skills in the past. Additional Information Why Version 1? Share in our Success Excellent base salary plus commission with no ceiling & an opportunity to join our new V1 Equity success Scheme Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development review Financial benefits including; Pension, Private Healthcare Cover, Life Assurance, Financial advice Ways of working now with remote & hybrid working options but there is always as a good excuse to get together too Moments that matte r & our enhanced maternity & paternity leave policies for life's journey A large training budget for accreditations and educational assistance for courses relevant to your role. Ways Wellbeing activities : an innovative Well Tech Scheme,Yoga, sponsored marathon and local team sports Version 1 Annual Excellence Awards & our ' Call-Out' platform where performance is called out and recognised Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. PLUS, many more exciting benefits drop us a note to find out more. "Strong focus on the core values and really live by them in everything they do" Our Head of People Louise Lahiff explains why Version 1 could be the match for you Award-Winning Employee Focus Wired to Deliver Every decision we make is governed by six core values. They are simply stated, non-negotiable and ever present. Honesty and Integrity Telling customers what they need to hear - not what they want to hear. Personal Commitment Being accountable and keeping commitments No Ego Having an open, helpful and 'No Job Too Small' attitude. Actively seeking customer feedback to understand your business. Good enough is never our objective. We solve tough problems and make innovative suggestions. Our customers are accustomed to working with driven, results focused Version 1 people.
Mar 28, 2024
Full time
We've doubled in size since 2020 and we plan to do it all again in the next few years. That growth brings change, challenge and opportunity for everyone as it evolves, so lots of fun ahead! We are an ambitious, but core values-orientated global organisation, trusted by global brands to deliver technology services and solutions to drive our customers' success. Number 1 - Best place to work in Ireland No 1 Best Place to work in India 4th Best Large Workplacein Tech in the UK 10th place in Glassdoor's Top 50 UK companies Oracle ERP Partner of the Year, Global Microsoft Partner of the Year for Application Modernisation, AWS Migration Partner of the Year Job Description Version 1 is a trusted technology consultancy that has been in the industry for over 25 years. With a Microsoft Gold Partner, AWS Premier Consulting Partner, and Oracle Platform Partner status, we deliver world-class IT solutions that drive customer success. As we continue to deliver significant growth and plan to grow even further, we are delighted to announce the creation of a new role within our UK Digitial, Data and Cloud (UKDDC) commercial team - an Account Director for UK Insurance accounts. This is an exciting opportunity for an account director with experience in Technology services and solutions to join one of the fastest-growing consultancies in the UK and Ireland to support and develop our strong footing in the UK FSI market . Job Objectives: The objectives for the Sales Account Director includes: Leading the contracted relationship : The Account Director will work in lock-step with the Portfolio Director to ensure the execution of contracts awarded to Version 1 - client engagement, commercials, contracting, delivery practice engagement, project mobilisation. Customer Satisfaction: ensuring a minimum customer satisfaction score (CSAT) is maintained in line with company / account objectives. The account director will sponsor Quarterly Business Reviews. Developing and implementing sales strategies : The Account Director is accountable for the development and implementation of an account plan detailing growth strategies and activities that align with the Version 1 and customer goals and objectives. Building and maintaining client relationships: The Account Director is responsible for building and maintaining strong relationships with clients, understanding their needs, ensuring their satisfaction with the services provided and resolving issues to maintain and strengthen customer trust Leading the account sales team : The Account Director is responsible for the performance of the sales team they will lead, manage and coaching the sales team to ensure sales targets and KPI's are achieved. Maintaining existing revenue: The account director is responsible for ensuring existing forecast revenue run rate delivery (quarter on quarter / year on year) is as a minimum maintained. Identify new business opportunities: The Account Director is responsible for identifying new business opportunities within accounts and expanding the portfolio of accounts within the allocated sector (and Version 1 services) through proactive sales efforts. Meet sales targets: The Account Director is responsible for meeting or exceeding sales targets (including Revenue Delivered; TCV Closed; Net New Pipeline) and ensuring the profitability of the accounts managed in line with account P&L and company target KPI's. Lead sales opportunities: developed both directly through our Commercial team or through our strategic technology partnerships (Microsoft, AWS, Oracle, Red Hat, Snowflake etc) Collaborate with Internal Stakeholders: The Account Director will collaborate with individuals in other departments such as Portfolio Directors, Delivery Principals, Advisory Services, as well as various people accross practice, delivery and commercial to ensure that the client's needs are being met. Stay up-to-date with industry trends : The Account Director will stay up-to-date with the latest industry trends and technologies to ensure that the company's sales strategies are effective. Provide regular reporting : The Account Director will provide regular reporting on sales activities, forecasts, and account performance to senior management. Qualifications What we require: Strong track record working in a similar role, leading a sales team and setting successful sales strategies within the technology industry Proven experience in working in a Technology Services and solutions environment with proven expertise in this area (Insurance) Proven experience meeting sales targets as a team and individually Proven experience maintaining revenue in existing accounts, generating new business within existing accounts Strong leadership and communication skills, influencing customers and driving success within a sales team Strong commercial and business awareness, ability to generate useful reporting metrics for the commercial team and wider business What we admire: Strong awareness of trends in the industry Ability to leverage network to drive new business and you'll be able to provide evidence and examples of where you have demonstrated these skills in the past. Additional Information Why Version 1? Share in our Success Excellent base salary plus commission with no ceiling & an opportunity to join our new V1 Equity success Scheme Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development review Financial benefits including; Pension, Private Healthcare Cover, Life Assurance, Financial advice Ways of working now with remote & hybrid working options but there is always as a good excuse to get together too Moments that matte r & our enhanced maternity & paternity leave policies for life's journey A large training budget for accreditations and educational assistance for courses relevant to your role. Ways Wellbeing activities : an innovative Well Tech Scheme,Yoga, sponsored marathon and local team sports Version 1 Annual Excellence Awards & our ' Call-Out' platform where performance is called out and recognised Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. PLUS, many more exciting benefits drop us a note to find out more. "Strong focus on the core values and really live by them in everything they do" Our Head of People Louise Lahiff explains why Version 1 could be the match for you Award-Winning Employee Focus Wired to Deliver Every decision we make is governed by six core values. They are simply stated, non-negotiable and ever present. Honesty and Integrity Telling customers what they need to hear - not what they want to hear. Personal Commitment Being accountable and keeping commitments No Ego Having an open, helpful and 'No Job Too Small' attitude. Actively seeking customer feedback to understand your business. Good enough is never our objective. We solve tough problems and make innovative suggestions. Our customers are accustomed to working with driven, results focused Version 1 people.
At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee. So, what are the benefits? We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties and more. It's rare you won't see something going on! Tech, bike, and travel or season ticket loans. Private medical insurance (Opt in) and healthcare cash-back plan. Discounted fitness memberships up to 75% off in your area. Hybrid working - Our work from home days are Tuesdays and Thursdays 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year. Recognised as one of the Best Companies to Work for in the UK, by Best Companies . About the role Join our HR team based in Brighton and play a crucial role in helping us to deliver a world-class HR service to our colleagues. With a focus on case work, attendance management, health & wellbeing, and Equity, Diversity and Inclusion. This is a 6 month fixed term contract to cover maternity but with a potential to be extended subject to workload. Coach and build the capability of our people managers to effectively support their teams in accordance with HR best practices and employment legislation. To provide a world-class, solutions-based HR Service on a variety of HR matters, ensuring Paxton operates in line with our policies and procedures and the relevant employment legislation. Collect and analyse HR employee data, communicating results (where appropriate) to relevant stakeholders. Where further advice, or adjustments may be needed, work with third party providers and our managers to implement reasonable support plans and adjustments. Maintain the HR database and providing accurate advice and support to managers on HR issues. To work collaboratively with colleagues from across the business to undertake project work, build capability and promote the HR Brand. Promote HR best practices and consistency throughout the company. What are we looking for? Experience within a HR role in particular case work, attendance management. Some experience in employee well-being, equality diversity & inclusion, and attendance management would be advantageous. CIPD Level 3 as a minimum however equivalent experience is also accepted. The right attitude is more important to us than your skills or experience. If you're excited about a role but your existing experience doesn't match up with every element of the job description, we encourage you to apply anyway. We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here Job Type: Contract Salary: £25,687.54-£37,691.70 per year Schedule: Monday to Friday No weekends Work Location: Hybrid remote in Brighton
Mar 28, 2024
Full time
At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee. So, what are the benefits? We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties and more. It's rare you won't see something going on! Tech, bike, and travel or season ticket loans. Private medical insurance (Opt in) and healthcare cash-back plan. Discounted fitness memberships up to 75% off in your area. Hybrid working - Our work from home days are Tuesdays and Thursdays 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year. Recognised as one of the Best Companies to Work for in the UK, by Best Companies . About the role Join our HR team based in Brighton and play a crucial role in helping us to deliver a world-class HR service to our colleagues. With a focus on case work, attendance management, health & wellbeing, and Equity, Diversity and Inclusion. This is a 6 month fixed term contract to cover maternity but with a potential to be extended subject to workload. Coach and build the capability of our people managers to effectively support their teams in accordance with HR best practices and employment legislation. To provide a world-class, solutions-based HR Service on a variety of HR matters, ensuring Paxton operates in line with our policies and procedures and the relevant employment legislation. Collect and analyse HR employee data, communicating results (where appropriate) to relevant stakeholders. Where further advice, or adjustments may be needed, work with third party providers and our managers to implement reasonable support plans and adjustments. Maintain the HR database and providing accurate advice and support to managers on HR issues. To work collaboratively with colleagues from across the business to undertake project work, build capability and promote the HR Brand. Promote HR best practices and consistency throughout the company. What are we looking for? Experience within a HR role in particular case work, attendance management. Some experience in employee well-being, equality diversity & inclusion, and attendance management would be advantageous. CIPD Level 3 as a minimum however equivalent experience is also accepted. The right attitude is more important to us than your skills or experience. If you're excited about a role but your existing experience doesn't match up with every element of the job description, we encourage you to apply anyway. We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here Job Type: Contract Salary: £25,687.54-£37,691.70 per year Schedule: Monday to Friday No weekends Work Location: Hybrid remote in Brighton
Blinds & Curtains Fitter £25,000 - £50,000+ APPLY NOW AND JOIN US FOR A VIRTUAL 1 HOUR DISCOVERY SESSION. Take the first step to discover why over 1200 people successfully run a Hillarys advisor business, locally. Would you like an additional income or are you looking for a change in career? Our Advisors enjoy high earnings, alongside flexible working that works with their lifestyle. Most have no experience selling and/or installing blinds, curtains and shutters, but have experience in roles such as construction, trade, sales, management, public services, customer service and many more. Your desire to learn and our award winning training will help you succeed. Continued growth means we have opportunities for Blinds and Curtains Fitters, Field Sales Executives and Installers to work remotely, throughout the UK. With over 50 years' experience supporting people to create a career they love, that works with their lifestyle; it has never been a better time to find out more. Apply today and join us virtually at a Discovery Session. With daytime, evening and weekend sessions available, we want to make it easy for you to find out more. This no obligation session gives you the opportunity to hear from and ask questions to our Advisors, Trainers and Business Development Managers. You will see our award winning training facilities, hear about our unrivalled support package and see how we continually invest in developing products, services and marketing to attract and keep Hillarys customers. Working in your local area, running a business remotely, you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. With something to suit every taste and budget, 7 out of 10 customers buy and offering a great service ensures they return and recommend Hillarys. Once manufactured, we will deliver the product to you weekly, ready to fit at a time agreed with the customer. Alternatively, you can focus on a sales or installation only role for our specialist products, which includes Shutters. Work for yourself, not by yourself - All the benefits of being self-employed with the support of the market leading national brand: We invest in advertising, attracting customers that are in the market for blinds, curtains, shutters and awnings. This means you can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business remotely, from home. With over 50 years' experience, we will support you every step of the way. With dedicated support from our Field Advocate's, Business Development Manager's and Local Account Manager's. As a Local Hillarys Advisor, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence If you are looking for a fitting role you should be competent in DIY We support you to ensure you are able to deliver a professional service from your very first day and have created the complete starter package and a range of payment options to spread the cost of these essential tools. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. REGISTER YOUR INTEREST NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION.
Mar 28, 2024
Full time
Blinds & Curtains Fitter £25,000 - £50,000+ APPLY NOW AND JOIN US FOR A VIRTUAL 1 HOUR DISCOVERY SESSION. Take the first step to discover why over 1200 people successfully run a Hillarys advisor business, locally. Would you like an additional income or are you looking for a change in career? Our Advisors enjoy high earnings, alongside flexible working that works with their lifestyle. Most have no experience selling and/or installing blinds, curtains and shutters, but have experience in roles such as construction, trade, sales, management, public services, customer service and many more. Your desire to learn and our award winning training will help you succeed. Continued growth means we have opportunities for Blinds and Curtains Fitters, Field Sales Executives and Installers to work remotely, throughout the UK. With over 50 years' experience supporting people to create a career they love, that works with their lifestyle; it has never been a better time to find out more. Apply today and join us virtually at a Discovery Session. With daytime, evening and weekend sessions available, we want to make it easy for you to find out more. This no obligation session gives you the opportunity to hear from and ask questions to our Advisors, Trainers and Business Development Managers. You will see our award winning training facilities, hear about our unrivalled support package and see how we continually invest in developing products, services and marketing to attract and keep Hillarys customers. Working in your local area, running a business remotely, you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. With something to suit every taste and budget, 7 out of 10 customers buy and offering a great service ensures they return and recommend Hillarys. Once manufactured, we will deliver the product to you weekly, ready to fit at a time agreed with the customer. Alternatively, you can focus on a sales or installation only role for our specialist products, which includes Shutters. Work for yourself, not by yourself - All the benefits of being self-employed with the support of the market leading national brand: We invest in advertising, attracting customers that are in the market for blinds, curtains, shutters and awnings. This means you can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business remotely, from home. With over 50 years' experience, we will support you every step of the way. With dedicated support from our Field Advocate's, Business Development Manager's and Local Account Manager's. As a Local Hillarys Advisor, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence If you are looking for a fitting role you should be competent in DIY We support you to ensure you are able to deliver a professional service from your very first day and have created the complete starter package and a range of payment options to spread the cost of these essential tools. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. REGISTER YOUR INTEREST NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION.
About Opply Currently, 25 million consumer goods brands worldwide with $4 Trillion of revenue do not have the access, knowledge or power to create effective supply chains. Opply revolutionises how these brands find, communicate and order from suppliers by building the world's first personalised end-to-end supply platform for them. We focus on the most innovative brands and suppliers, becoming the leading platform and data leader in consumer goods innovation, powering anyone to start and scale their own successful brand. Who We Are We're a close-knit and fast growing team of 23, working across five time zones, and we meet up internationally several times a year to work, ideate and hang out (in 2023 it was Croatia and Finland)! We've won lots of awards like StartUp of the Year for Technology Services and Supply Chain Specialists of the Year at the UK Startup and Global Corporate LiveWire awards - achievements we're super proud of! Most importantly our team is the most important part of the business, and we need extraordinary minds with a strong ownership mindset who want to join us on our mission! What You'll Be Doing At Opply, our strength is the efficiency with which we deliver cutting-edge products and support to our customers. We're proud to set the standard for success in our industry. To help us continue our growth, we're seeking a strategically operational Chief of Staff to play a lead role in growing Opply! Your core responsibilities will include: Play a key role in the leadership team to, acting as an advisor and independent thinkeron business and operational matters Establish and implement strategic operational frameworks across functions Set, monitor, and manage OKRs , ensuring operational alignment and efficiency Identify and act on operational growth levers Communicate effectively and create clear direction for all team members to facilitate fast and results-orientateddecisions Manage key projects, focusing on operational impact and strategic objectives Analyze operational data for decision-making and report on progress Lead hiring processes to align with operational goals Provide leadership wherever is most business critical with a focus on operational continuity What Experience You Have Have worked and progressed in a top tier consulting firm or similar e.g. investment banking Industry experience in the roles special projects, ops lead, Chief of Staff or similar Scaled with an early stage VC-backedstartup e.g from Seed/Series You have a growth mindset and are highly entrepreneurial , maybe having already or wanting to start your own company one day You are highly curious and data-driven - you can manage many complex parts of the business, providing numerical updates to stakeholders You are highly resourceful and executional , happy to roll up your sleeves to get any job done B2B Marketplace experience preferred Who You Are You're an empathetic and inspirational team player who collaborates well with all teams, ideally in a fast-paced business with high growth You're a super fast learner. You have the natural curiosity and intellectual prowess to deeply understand new topics and pick up new skills in rapid time You are resourceful and scrappy. Things need to get done, you always find a way to make it happen. Even when the work is hard, you are relentless in delivering even with limited information and ambiguity You naturally take ownership. You always stand up for what you believe is true and influence others to join you on the journey something is being done and finding ways to make the process easier, and more efficient You are a natural creative problem-solver. You excel at identifying unintuitive solutions to tough problems You care deeply about customers and their happiness. Diving deep into what will improve their day-to-day What We Offer Compensation: Salary £60,000-80,000 + Equity 33 days holiday a year (inc. UK public holidays) Regular global retreats to meet the whole team (Croatia and Finland were our last two)! Enrolment in the company Pension Scheme Hybrid and remote working options available WeWork All Access membership (worldwide and dog-friendly!) Wide range of wellness services e.g. gym, medical insurance, MoreHappi coaching services Regular team socials
Mar 28, 2024
Full time
About Opply Currently, 25 million consumer goods brands worldwide with $4 Trillion of revenue do not have the access, knowledge or power to create effective supply chains. Opply revolutionises how these brands find, communicate and order from suppliers by building the world's first personalised end-to-end supply platform for them. We focus on the most innovative brands and suppliers, becoming the leading platform and data leader in consumer goods innovation, powering anyone to start and scale their own successful brand. Who We Are We're a close-knit and fast growing team of 23, working across five time zones, and we meet up internationally several times a year to work, ideate and hang out (in 2023 it was Croatia and Finland)! We've won lots of awards like StartUp of the Year for Technology Services and Supply Chain Specialists of the Year at the UK Startup and Global Corporate LiveWire awards - achievements we're super proud of! Most importantly our team is the most important part of the business, and we need extraordinary minds with a strong ownership mindset who want to join us on our mission! What You'll Be Doing At Opply, our strength is the efficiency with which we deliver cutting-edge products and support to our customers. We're proud to set the standard for success in our industry. To help us continue our growth, we're seeking a strategically operational Chief of Staff to play a lead role in growing Opply! Your core responsibilities will include: Play a key role in the leadership team to, acting as an advisor and independent thinkeron business and operational matters Establish and implement strategic operational frameworks across functions Set, monitor, and manage OKRs , ensuring operational alignment and efficiency Identify and act on operational growth levers Communicate effectively and create clear direction for all team members to facilitate fast and results-orientateddecisions Manage key projects, focusing on operational impact and strategic objectives Analyze operational data for decision-making and report on progress Lead hiring processes to align with operational goals Provide leadership wherever is most business critical with a focus on operational continuity What Experience You Have Have worked and progressed in a top tier consulting firm or similar e.g. investment banking Industry experience in the roles special projects, ops lead, Chief of Staff or similar Scaled with an early stage VC-backedstartup e.g from Seed/Series You have a growth mindset and are highly entrepreneurial , maybe having already or wanting to start your own company one day You are highly curious and data-driven - you can manage many complex parts of the business, providing numerical updates to stakeholders You are highly resourceful and executional , happy to roll up your sleeves to get any job done B2B Marketplace experience preferred Who You Are You're an empathetic and inspirational team player who collaborates well with all teams, ideally in a fast-paced business with high growth You're a super fast learner. You have the natural curiosity and intellectual prowess to deeply understand new topics and pick up new skills in rapid time You are resourceful and scrappy. Things need to get done, you always find a way to make it happen. Even when the work is hard, you are relentless in delivering even with limited information and ambiguity You naturally take ownership. You always stand up for what you believe is true and influence others to join you on the journey something is being done and finding ways to make the process easier, and more efficient You are a natural creative problem-solver. You excel at identifying unintuitive solutions to tough problems You care deeply about customers and their happiness. Diving deep into what will improve their day-to-day What We Offer Compensation: Salary £60,000-80,000 + Equity 33 days holiday a year (inc. UK public holidays) Regular global retreats to meet the whole team (Croatia and Finland were our last two)! Enrolment in the company Pension Scheme Hybrid and remote working options available WeWork All Access membership (worldwide and dog-friendly!) Wide range of wellness services e.g. gym, medical insurance, MoreHappi coaching services Regular team socials
Contact Centre Advisors Industry: Infrastructure Location: Newport, Isle of Wight ( this is not a remote working role) Hours: 7am - 7pm dayshift Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate Duties: Responding to customer calls within set timescales, complaint handling, providing and processing information. Maintaining in house, complex computerised systems (training given) Adherence to standards. Compiling accurate messages and producing reports. Liaison with internal departments and external agencies, contractors and the public. Experience: Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills. In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum. Must have a good level of computer literacy and attention to detail with the ability to learn new systems. Must be flexible with working hours. Initial systems training will take place on the dayshift for the nightshift role. Salary: 10.50 per hour worked (increases to 11.44 per hour from 1st April) By submitting your CV to WP Recruitment & HR Ltd, you imply consent to our agency processing your personal data, please see our GDPR webpage for further information: If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies. If you are already registered with our agency, please contact our office directly on (phone number removed) for further details.
Mar 28, 2024
Seasonal
Contact Centre Advisors Industry: Infrastructure Location: Newport, Isle of Wight ( this is not a remote working role) Hours: 7am - 7pm dayshift Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate Duties: Responding to customer calls within set timescales, complaint handling, providing and processing information. Maintaining in house, complex computerised systems (training given) Adherence to standards. Compiling accurate messages and producing reports. Liaison with internal departments and external agencies, contractors and the public. Experience: Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills. In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum. Must have a good level of computer literacy and attention to detail with the ability to learn new systems. Must be flexible with working hours. Initial systems training will take place on the dayshift for the nightshift role. Salary: 10.50 per hour worked (increases to 11.44 per hour from 1st April) By submitting your CV to WP Recruitment & HR Ltd, you imply consent to our agency processing your personal data, please see our GDPR webpage for further information: If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies. If you are already registered with our agency, please contact our office directly on (phone number removed) for further details.
Location: Aylesford - hybrid working - after training Monday to Friday 8am - 6pm, 3 shift patterns Making sure information matches up between different systems and our clients' networks. Working closely with our Logistics, Project Management, and Sales teams to gather the info we need. Helping our clients install monitoring software and answering any questions they have. Putting together reports when needed. Keeping track of service agreements for our most important clients. Remotely advising of technical issues to customers Giving regular updates to important people in our business.
Mar 28, 2024
Full time
Location: Aylesford - hybrid working - after training Monday to Friday 8am - 6pm, 3 shift patterns Making sure information matches up between different systems and our clients' networks. Working closely with our Logistics, Project Management, and Sales teams to gather the info we need. Helping our clients install monitoring software and answering any questions they have. Putting together reports when needed. Keeping track of service agreements for our most important clients. Remotely advising of technical issues to customers Giving regular updates to important people in our business.
End Date Friday 19 April 2024 Salary Range We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary Join our fantastic Customer Service team Job Description JOB TITLE:Senior FraudCustomer Service Advisor SALARY:£26,990 LOCATION:Newport HOURS:Full-time WORKING PATTERN: 4-Day Week (Days) pattern: Start times between 8am and 10amand end times between5.45pm and 7.45pm Maximum of 4 out of 7 days (based on a Monday-Sunday week) Maximum of 4 weekend days over a 4 week period START DATE:22nd May 2024 About this opportunity Do you want to be part of a team that makes a genuine difference to customers? We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands. Can you imagine what a worried customer is going through when they call about unknown transactions? You'll be trained to be able to actually fix the problem, there and then, to prevent financial crime and make a meaningful difference You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls). You'll care to understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do so you'll learn to become better every day About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll need There's no need for any previous financial services experience We'll provide all the training you need around our products and services in a comprehensive6-week programme and, when you're ready, extra training to support victims of fraud. Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers. You'll want to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query. And you'll show the commitment to deliver on your promises and go above and beyond for your customer. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 22 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies From 1st April your cash package will increase in line with an annual review of pay. Want to do amazing work, that's interesting and makes a difference to millions of people?Join our journey. About our Tredegar Park site With a track record for developing our colleagues this pioneering site has award-winning teams and Leadership to help progress your career - including providing access to Apprentice schemes etc. It also tries to make the working day enjoyable with the following facilities: An extensive canteen Free on-site car parking Break out areas equipped with TVs etc. Prayer & Quiet reflection rooms A kitchenette area on each floor which is equipped with a fridge & microwaves On site shower & changing facilities Electric charging points for vehicles Good travel networks Free hot and cold drinks and a range of vending machines Lots of green spaces to enjoy around the site and woodland walks At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Mar 28, 2024
Full time
End Date Friday 19 April 2024 Salary Range We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary Join our fantastic Customer Service team Job Description JOB TITLE:Senior FraudCustomer Service Advisor SALARY:£26,990 LOCATION:Newport HOURS:Full-time WORKING PATTERN: 4-Day Week (Days) pattern: Start times between 8am and 10amand end times between5.45pm and 7.45pm Maximum of 4 out of 7 days (based on a Monday-Sunday week) Maximum of 4 weekend days over a 4 week period START DATE:22nd May 2024 About this opportunity Do you want to be part of a team that makes a genuine difference to customers? We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands. Can you imagine what a worried customer is going through when they call about unknown transactions? You'll be trained to be able to actually fix the problem, there and then, to prevent financial crime and make a meaningful difference You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls). You'll care to understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do so you'll learn to become better every day About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll need There's no need for any previous financial services experience We'll provide all the training you need around our products and services in a comprehensive6-week programme and, when you're ready, extra training to support victims of fraud. Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers. You'll want to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query. And you'll show the commitment to deliver on your promises and go above and beyond for your customer. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 22 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies From 1st April your cash package will increase in line with an annual review of pay. Want to do amazing work, that's interesting and makes a difference to millions of people?Join our journey. About our Tredegar Park site With a track record for developing our colleagues this pioneering site has award-winning teams and Leadership to help progress your career - including providing access to Apprentice schemes etc. It also tries to make the working day enjoyable with the following facilities: An extensive canteen Free on-site car parking Break out areas equipped with TVs etc. Prayer & Quiet reflection rooms A kitchenette area on each floor which is equipped with a fridge & microwaves On site shower & changing facilities Electric charging points for vehicles Good travel networks Free hot and cold drinks and a range of vending machines Lots of green spaces to enjoy around the site and woodland walks At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Residential Management Group Ltd
Northwich, Cheshire
Customer Service Advisor - Inbound Contact Centre Northwich £23,480 per annum Full Time & Permanent Rota'd shifts between 8am and 8pm Language Requirement: Fluent in both written and spoken English Start date: Monday 8th April 2024 Join Our Growing Team at RMG! Are you ready for an exciting career opportunity? RMG, a growing residential property management company, is seeking permanent Customer Service Advisors to join our medium-sized Inbound Customer Service Contact Centre, based in Northwich . As a Customer Service Advisor in our Inbound Customer Contact Centre , you'll be an integral part of our team, providing exceptional service to our customers. Handling Customer Contacts : You'll receive and assess inbound customer queries via phone, email, or online chat. Providing advice, guidance, and solutions to meet customer needs will be a key part of your role. Accurately record all transactions with customers in their computer-based records. Document Processing : Process documentation resulting from customer contacts. Ensure that relevant information is promptly passed on to your colleagues for action. Working Hours : Our Customer Service Centre operates 24/7 to ensure we're always available for our customers. You'll work a shift rotation between 8am and 8pm, Monday to Sunday, working one weekend in every four Qualities We Value : Self-motivation and a positive attitude are essential. First class customer service skills are also essential, where providing a great service just comes naturally! Previous customer service experience is preferred Effective communication skills, both written, verbal and listening. Familiarity with Outlook, Excel, and Word. Ability to follow instructions accurately and confidently seek clarification when needed. Strong organizational skills, with the ability to meet deadlines. At RMG, we believe in providing outstanding service, and your role as a Customer Service Advisor will play a crucial part in achieving that goal. If you're ready to make a difference, we look forward to having you on our team! What does RMG have to offer our Contact Centre Customer Service Advisors? In addition to dedicated Team Leader support, we offer: A 37.5 hour working week with a salary of £23,480 25 days holiday + potential to be rewarded with 2 additional days + never work your Birthday + Bank Holidays + 2 paid volunteering days per year = potentially totalling 38 paid days leave each year Free onsite parking Free Healthcare cashback Plan (e-claiming for costs associated with optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus so much more! (all to a generous fixed amount) - plus 24/7 access to remote GP Services As part of Places for People, you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! After your training, you will join a small, friendly and supportive team - don't just take our word for it what do our existing Customer Service Advisors say about us? "I been put in the best team ever, they have been amazing with all the help that they have offered to me" Source: Customer Service Advisor, Northwich What are some of the other benefits we offer? A career if you're looking for one! Along with sponsorship for study and professional qualifications (up to 5 study days) Employee wellbeing initiatives (wellbeing walks, free fruit, free, wellbeing breakfasts) Employee Referral scheme (where you could earn up to £1,000 for each successful referral) Pension scheme Life assurance - 4 x annual salary Free eye tests Cycle to work scheme Corporate Social Responsibility events throughout the year Ready to join us? Apply now and be part of our exciting journey!
Mar 28, 2024
Full time
Customer Service Advisor - Inbound Contact Centre Northwich £23,480 per annum Full Time & Permanent Rota'd shifts between 8am and 8pm Language Requirement: Fluent in both written and spoken English Start date: Monday 8th April 2024 Join Our Growing Team at RMG! Are you ready for an exciting career opportunity? RMG, a growing residential property management company, is seeking permanent Customer Service Advisors to join our medium-sized Inbound Customer Service Contact Centre, based in Northwich . As a Customer Service Advisor in our Inbound Customer Contact Centre , you'll be an integral part of our team, providing exceptional service to our customers. Handling Customer Contacts : You'll receive and assess inbound customer queries via phone, email, or online chat. Providing advice, guidance, and solutions to meet customer needs will be a key part of your role. Accurately record all transactions with customers in their computer-based records. Document Processing : Process documentation resulting from customer contacts. Ensure that relevant information is promptly passed on to your colleagues for action. Working Hours : Our Customer Service Centre operates 24/7 to ensure we're always available for our customers. You'll work a shift rotation between 8am and 8pm, Monday to Sunday, working one weekend in every four Qualities We Value : Self-motivation and a positive attitude are essential. First class customer service skills are also essential, where providing a great service just comes naturally! Previous customer service experience is preferred Effective communication skills, both written, verbal and listening. Familiarity with Outlook, Excel, and Word. Ability to follow instructions accurately and confidently seek clarification when needed. Strong organizational skills, with the ability to meet deadlines. At RMG, we believe in providing outstanding service, and your role as a Customer Service Advisor will play a crucial part in achieving that goal. If you're ready to make a difference, we look forward to having you on our team! What does RMG have to offer our Contact Centre Customer Service Advisors? In addition to dedicated Team Leader support, we offer: A 37.5 hour working week with a salary of £23,480 25 days holiday + potential to be rewarded with 2 additional days + never work your Birthday + Bank Holidays + 2 paid volunteering days per year = potentially totalling 38 paid days leave each year Free onsite parking Free Healthcare cashback Plan (e-claiming for costs associated with optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus so much more! (all to a generous fixed amount) - plus 24/7 access to remote GP Services As part of Places for People, you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! After your training, you will join a small, friendly and supportive team - don't just take our word for it what do our existing Customer Service Advisors say about us? "I been put in the best team ever, they have been amazing with all the help that they have offered to me" Source: Customer Service Advisor, Northwich What are some of the other benefits we offer? A career if you're looking for one! Along with sponsorship for study and professional qualifications (up to 5 study days) Employee wellbeing initiatives (wellbeing walks, free fruit, free, wellbeing breakfasts) Employee Referral scheme (where you could earn up to £1,000 for each successful referral) Pension scheme Life assurance - 4 x annual salary Free eye tests Cycle to work scheme Corporate Social Responsibility events throughout the year Ready to join us? Apply now and be part of our exciting journey!
Customer Service Administrator Advisor - Paid Focus Group Online Panelist - Remote Part Time or Full Time Work At Home Position. Are you a customer service administrator advisor looking for ways to make extra income remotely from home? Our company is seeking motivated individuals to take part in nationwide & local paid Focus Groups and Market Research assignments. With most of our focus group studies, you have the option to participate online or in person. This is a great way to earn extra income from the comfort of your home. If the thought of participating in group discussions and voicing your opinion about new consumer products, while being compensated to do so, gets you excited we'd love to have you apply while spots are still available. Compensation: 55 - 120 (per 1 hour session) 250 - 700 (multi-session studies) Responsibilities: Show up at least 10 mins before the discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to the meeting date. Requirements: Must have either a smartphone with a working camera or webcam on desktop/laptop. Must have access to a fast and reliable internet connection Desire to fully take part in one or several of the given topics Ability to read, understand, and follow oral and written instructions. Customer service administrator advisor experience is not needed but can be a bonus Job Benefits: Flexibility to take part in discussions online or in person. No commute is needed if you choose to work from home. No minimum hours. You can do this part time or full time Enjoy free samples from our sponsors in exchange for your unbiased feedback on their products. Click the 'Apply' button to apply for this position now. This position is for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. Our paid focus group and market research assistant members come from all backgrounds and industries including customer service administrator advisor. If you are looking for a flexible part-time online remote work from home job, this is a great position for making a good side income. Some assignments offer monetary compensation, while others provide gift cards or points etc
Mar 28, 2024
Full time
Customer Service Administrator Advisor - Paid Focus Group Online Panelist - Remote Part Time or Full Time Work At Home Position. Are you a customer service administrator advisor looking for ways to make extra income remotely from home? Our company is seeking motivated individuals to take part in nationwide & local paid Focus Groups and Market Research assignments. With most of our focus group studies, you have the option to participate online or in person. This is a great way to earn extra income from the comfort of your home. If the thought of participating in group discussions and voicing your opinion about new consumer products, while being compensated to do so, gets you excited we'd love to have you apply while spots are still available. Compensation: 55 - 120 (per 1 hour session) 250 - 700 (multi-session studies) Responsibilities: Show up at least 10 mins before the discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to the meeting date. Requirements: Must have either a smartphone with a working camera or webcam on desktop/laptop. Must have access to a fast and reliable internet connection Desire to fully take part in one or several of the given topics Ability to read, understand, and follow oral and written instructions. Customer service administrator advisor experience is not needed but can be a bonus Job Benefits: Flexibility to take part in discussions online or in person. No commute is needed if you choose to work from home. No minimum hours. You can do this part time or full time Enjoy free samples from our sponsors in exchange for your unbiased feedback on their products. Click the 'Apply' button to apply for this position now. This position is for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. Our paid focus group and market research assistant members come from all backgrounds and industries including customer service administrator advisor. If you are looking for a flexible part-time online remote work from home job, this is a great position for making a good side income. Some assignments offer monetary compensation, while others provide gift cards or points etc
Brook Street is working with a growing client in the insurance industry that is seeking a French-speaking customer service advisor. Main duties: To answer queries from customers and record information. To ensure all information is correct and accurate. To manage call volumes effectively. To maintain and effective working relationship with staff and customers. Knowledge, skills, abilities and experience: Dutch Speaker Attention to detail Excellent written and verbal communication skills Company Benefits: 25 days leave + bank holidays Holiday purchase scheme Bonus scheme Pension Private medical insurance Life assurance 4x salary Maternity/Paternity benefits Remote working Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Mar 28, 2024
Full time
Brook Street is working with a growing client in the insurance industry that is seeking a French-speaking customer service advisor. Main duties: To answer queries from customers and record information. To ensure all information is correct and accurate. To manage call volumes effectively. To maintain and effective working relationship with staff and customers. Knowledge, skills, abilities and experience: Dutch Speaker Attention to detail Excellent written and verbal communication skills Company Benefits: 25 days leave + bank holidays Holiday purchase scheme Bonus scheme Pension Private medical insurance Life assurance 4x salary Maternity/Paternity benefits Remote working Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
End Date Saturday 13 April 2024 Salary Range £62,874 - £69,860 We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working, Job Share Job Description Summary . Job Description SALARY: £62,874- £69,860 per annum LOCATION: Leeds or Manchester HOURS: Full-time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at either our Leeds or Manchester. Please note, you will have to commute to these offices and we will not be able to consider applications wanting to work fully remote or from other offices/locations at this time. ABOUT THIS OPPORTUNITY You'll work collaboratively across our technology teams to deliver technology resilience assessments across our Important Business Services, driving data analysis and insights to inform the prioritisation of resilience remediation and improvement opportunities. This is an outstanding opportunity to shape the future target-state of our technology within the Group. You ll act as a trusted advisor to stakeholders at all levels across the organisation and have significant visibility with the senior leadership team. About the role (duties and responsibilities): Accountable for leading proactive resilience assessments of LBG s most critical technology services, identifying gaps, ensuring remediation plans are in place and reporting against progress of remediation. Horizon scanning for future resiliency challenges, using data insights. Data Visualisation and storytelling to present complex data in a simple, engaging manner using tooling such as Power BI and drawing on a range of data sources including ServiceNow. Building and maintaining strong and influential relationships with technology, business, and risk teams to embed a resilience culture and mindset. Support the maintenance of key resilience standards, documentation and risk management activities. Developing and embedding metrics to monitor resilience remediation progress and the benefit realisation of strategic outcomes. ABOUT US We re on an exciting journey to transform our Group and the way we re shaping finance for good. We re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. WHAT YOU LL NEED Diversity of thought is important to how the team operates, and we would therefore be interested in applications from a range of backgrounds. To succeed in this role, candidates will be able to demonstrate the following capabilities: Good understanding of technology service operations and / or resilience. Analytically minded, with experience of using data and insights to support decision making Experience of working with data visualisation tooling such as Power BI is desirable but not essential. Curious self-starter, with a strong desire to learn from other colleagues and external stimuli Proficiency in articulating and confidently communicating ideas to a senior audience to gain understanding and commitment Problem solving, being quick to understand what needs doing and find the right way to get it done You'll be working in an exciting area of the Group, surrounded by dynamic people who will help you develop. ABOUT WORKING FOR US Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you re excited by the thought of becoming part of our team, get in touch. We d love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Mar 28, 2024
Full time
End Date Saturday 13 April 2024 Salary Range £62,874 - £69,860 We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working, Job Share Job Description Summary . Job Description SALARY: £62,874- £69,860 per annum LOCATION: Leeds or Manchester HOURS: Full-time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at either our Leeds or Manchester. Please note, you will have to commute to these offices and we will not be able to consider applications wanting to work fully remote or from other offices/locations at this time. ABOUT THIS OPPORTUNITY You'll work collaboratively across our technology teams to deliver technology resilience assessments across our Important Business Services, driving data analysis and insights to inform the prioritisation of resilience remediation and improvement opportunities. This is an outstanding opportunity to shape the future target-state of our technology within the Group. You ll act as a trusted advisor to stakeholders at all levels across the organisation and have significant visibility with the senior leadership team. About the role (duties and responsibilities): Accountable for leading proactive resilience assessments of LBG s most critical technology services, identifying gaps, ensuring remediation plans are in place and reporting against progress of remediation. Horizon scanning for future resiliency challenges, using data insights. Data Visualisation and storytelling to present complex data in a simple, engaging manner using tooling such as Power BI and drawing on a range of data sources including ServiceNow. Building and maintaining strong and influential relationships with technology, business, and risk teams to embed a resilience culture and mindset. Support the maintenance of key resilience standards, documentation and risk management activities. Developing and embedding metrics to monitor resilience remediation progress and the benefit realisation of strategic outcomes. ABOUT US We re on an exciting journey to transform our Group and the way we re shaping finance for good. We re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. WHAT YOU LL NEED Diversity of thought is important to how the team operates, and we would therefore be interested in applications from a range of backgrounds. To succeed in this role, candidates will be able to demonstrate the following capabilities: Good understanding of technology service operations and / or resilience. Analytically minded, with experience of using data and insights to support decision making Experience of working with data visualisation tooling such as Power BI is desirable but not essential. Curious self-starter, with a strong desire to learn from other colleagues and external stimuli Proficiency in articulating and confidently communicating ideas to a senior audience to gain understanding and commitment Problem solving, being quick to understand what needs doing and find the right way to get it done You'll be working in an exciting area of the Group, surrounded by dynamic people who will help you develop. ABOUT WORKING FOR US Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you re excited by the thought of becoming part of our team, get in touch. We d love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
End Date Saturday 13 April 2024 Salary Range £42,120 - £46,800 We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working, Job Share Job Description Summary . Job Description SALARY: £42,120- 46,800 per annum LOCATION: Leeds or Manchester HOURS: Full-time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at either our Leeds or Manchester. Please note, you will have to commute to these offices and we will not be able to consider applications wanting to work fully remote or from other offices/locations at this time. ABOUT THIS OPPORTUNITY You'll work collaboratively across our technology teams to deliver technology resilience assessments across our Important Business Services, driving data analysis and insights to inform the prioritisation of resilience remediation and improvement opportunities. This is an outstanding opportunity to shape the future target-state of our technology within the Group. You ll act as a trusted advisor to stakeholders at all levels across the organisation. About the role (duties and responsibilities): Accountable for supporting proactive resilience assessments of LBG s most critical technology services, identifying gaps, ensuring remediation plans are in place and reporting against progress of remediation. Supporting resilience coaching and education for technology teams. Building and maintaining strong and influential relationships with technology, business, and risk teams to embed a resilience culture and mindset. Supporting the maintenance of key resilience standards, documentation and risk management activities. Informing the development of resilience dashboards and insights, taking into account feedback from our internal customers across technology and the business. ABOUT US We re on an exciting journey to transform our Group and the way we re shaping finance for good. We re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. WHAT YOU LL NEED Diversity of thought is important to how the team operates, and we would therefore be interested in applications from a range of backgrounds. To succeed in this role, candidates will be able to demonstrate the following capabilities: Good understanding of technology service operations and / or resilience. Curious self-starter, with a strong desire to learn from other colleagues and external stimuli Proficiency in articulating and confidently communicating ideas. Problem solving, being quick to understand what needs doing and find the right way to get it done You'll be working in an exciting area of the Group, surrounded by dynamic people who will help you develop. ABOUT WORKING FOR US Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Mar 28, 2024
Full time
End Date Saturday 13 April 2024 Salary Range £42,120 - £46,800 We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working, Job Share Job Description Summary . Job Description SALARY: £42,120- 46,800 per annum LOCATION: Leeds or Manchester HOURS: Full-time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at either our Leeds or Manchester. Please note, you will have to commute to these offices and we will not be able to consider applications wanting to work fully remote or from other offices/locations at this time. ABOUT THIS OPPORTUNITY You'll work collaboratively across our technology teams to deliver technology resilience assessments across our Important Business Services, driving data analysis and insights to inform the prioritisation of resilience remediation and improvement opportunities. This is an outstanding opportunity to shape the future target-state of our technology within the Group. You ll act as a trusted advisor to stakeholders at all levels across the organisation. About the role (duties and responsibilities): Accountable for supporting proactive resilience assessments of LBG s most critical technology services, identifying gaps, ensuring remediation plans are in place and reporting against progress of remediation. Supporting resilience coaching and education for technology teams. Building and maintaining strong and influential relationships with technology, business, and risk teams to embed a resilience culture and mindset. Supporting the maintenance of key resilience standards, documentation and risk management activities. Informing the development of resilience dashboards and insights, taking into account feedback from our internal customers across technology and the business. ABOUT US We re on an exciting journey to transform our Group and the way we re shaping finance for good. We re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. WHAT YOU LL NEED Diversity of thought is important to how the team operates, and we would therefore be interested in applications from a range of backgrounds. To succeed in this role, candidates will be able to demonstrate the following capabilities: Good understanding of technology service operations and / or resilience. Curious self-starter, with a strong desire to learn from other colleagues and external stimuli Proficiency in articulating and confidently communicating ideas. Problem solving, being quick to understand what needs doing and find the right way to get it done You'll be working in an exciting area of the Group, surrounded by dynamic people who will help you develop. ABOUT WORKING FOR US Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis - Life Sciences As a German Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the German speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner Invoicing of service interventions Dispute Handling Management of service requests Invoicing of service requests Closing service requests Person Specification: Fluent in German Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time permanent position offering an annual basic salary of up to 31,000 + attractive company benefits This role offers remote / Work from home working on a Hybrid basis. If successful you would need to commute to Amersham, Buckinghamshire 3 days a week. Monday - Friday Apply now! Advancing People - Multilingual Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Mar 27, 2024
Contractor
Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis - Life Sciences As a German Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the German speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner Invoicing of service interventions Dispute Handling Management of service requests Invoicing of service requests Closing service requests Person Specification: Fluent in German Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time permanent position offering an annual basic salary of up to 31,000 + attractive company benefits This role offers remote / Work from home working on a Hybrid basis. If successful you would need to commute to Amersham, Buckinghamshire 3 days a week. Monday - Friday Apply now! Advancing People - Multilingual Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Are you looking for variety and ownership? A HR role that encompasses many areas and will keep you busy, engaged, intersted and challenged? Think the whole lifecycle, improving recruitment and onboarding, impacting training and development, increasing engagement, handling ER cases, reducing turnover and improving ENPS. In doing so this is a role where you will gain satisfaction from really making a difference. The role will focus on Customer Operations and you will embed yourself into the teams, getting to really know them and being the first point of contact for all things HR and Recruitment. As you will embed yourself into the teams, we are looking for someone who can be onsite at our Head Office in Abingdon, Oxon, 2 to 3 days per week. It will involve devising and delivering recruitment campaigns to attract applications, carrying out initial qualifying and vetting and supporting managers with face-to-face competency-based interviews therefore we will be keen to see and hear where you have done this before. In supporting all employees across the teams you will need to bring experience of owning HR Enquiries and handling ER cases from investigations to disciplinaries and to hearings. You will be a point of contact for all generalist HR support and guidance, as well as HR Administrative support and process improvements. If you are you looking for a role where you can recruit, set people up for success, give them support and aid their progression and future career, then this could be the role for you. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to 800+ employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple.
Mar 27, 2024
Full time
Are you looking for variety and ownership? A HR role that encompasses many areas and will keep you busy, engaged, intersted and challenged? Think the whole lifecycle, improving recruitment and onboarding, impacting training and development, increasing engagement, handling ER cases, reducing turnover and improving ENPS. In doing so this is a role where you will gain satisfaction from really making a difference. The role will focus on Customer Operations and you will embed yourself into the teams, getting to really know them and being the first point of contact for all things HR and Recruitment. As you will embed yourself into the teams, we are looking for someone who can be onsite at our Head Office in Abingdon, Oxon, 2 to 3 days per week. It will involve devising and delivering recruitment campaigns to attract applications, carrying out initial qualifying and vetting and supporting managers with face-to-face competency-based interviews therefore we will be keen to see and hear where you have done this before. In supporting all employees across the teams you will need to bring experience of owning HR Enquiries and handling ER cases from investigations to disciplinaries and to hearings. You will be a point of contact for all generalist HR support and guidance, as well as HR Administrative support and process improvements. If you are you looking for a role where you can recruit, set people up for success, give them support and aid their progression and future career, then this could be the role for you. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to 800+ employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple.
Customer Service Representative - Stirling Starting at £21,500 per year Monday to Friday, 9am-5pm Hybrid remote Kildean Business Park, Stirling, FK9 4UE Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients. Summary of the role: Due to the recent growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year. We are based in our new, modern office in Kildean Business Park. We have abundant free parking on site. We also provide a free shuttle bus from Stirling station to our office. The roles are either office based or a mix of office based and work from home (hybrid arrangement) after the initial onsite training period. Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives! Flexible hours are available to suit your availability, work life balance and wellbeing. The starting salary is £21,500 per year, with a pay review on completion of probation after 6 months. Benefits: We offer 31 days holiday (including bank holidays) Eligibility for an annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What you'll be doing: Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most. What we're looking for: Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time. Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About Diligenta Here at Diligenta, we are proud to be the single largest provider of outsourced third party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers ( nearly 1 in 4 of the UK population ). We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. In fact, we pay out close to £1.3 Billion every month to customers we serve. Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We help our clients move away from aging technology systems onto our modern digital platform. We have been very successful in that way, more than tripling our business over the last 5 years. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service. If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.
Mar 27, 2024
Full time
Customer Service Representative - Stirling Starting at £21,500 per year Monday to Friday, 9am-5pm Hybrid remote Kildean Business Park, Stirling, FK9 4UE Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients. Summary of the role: Due to the recent growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year. We are based in our new, modern office in Kildean Business Park. We have abundant free parking on site. We also provide a free shuttle bus from Stirling station to our office. The roles are either office based or a mix of office based and work from home (hybrid arrangement) after the initial onsite training period. Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives! Flexible hours are available to suit your availability, work life balance and wellbeing. The starting salary is £21,500 per year, with a pay review on completion of probation after 6 months. Benefits: We offer 31 days holiday (including bank holidays) Eligibility for an annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What you'll be doing: Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most. What we're looking for: Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time. Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About Diligenta Here at Diligenta, we are proud to be the single largest provider of outsourced third party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers ( nearly 1 in 4 of the UK population ). We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. In fact, we pay out close to £1.3 Billion every month to customers we serve. Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We help our clients move away from aging technology systems onto our modern digital platform. We have been very successful in that way, more than tripling our business over the last 5 years. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service. If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.