Job Benefits: • Health Insurance • Company Events • Company Pension • Free Parking • Sick Pay • Client Referral Programme Salary £30-£38k DOE • Monday to Friday • Hours 37.5 per week • 9am to 5pm (30-minute lunch) • Hybrid Working • Office Located in Ringwood Job Role: Property Manager Location: Christchurch Salary: £30,000-£38,000 DOE Monday to Friday Hours 37.5 per week 9am to 5pm (30-minute lunch) Hybrid Working My client is a leasehold management company who specialise in new build leasehold properties. This is a fast paced, dynamic role within the property sector. The Property Manager will be responsible for the successful management of a high-end portfolio in the South. The Property Manager will be responsible for the day to day management of all aspects of the portfolio including site inspections, client meetings, organising and overseeing maintenance and repairs, H&S compliance, budgeting, communicating with residents and clients. The role will be varied and fast paced with the opportunity for the right person to grow the role and responsibilities as the company grows. This role offers the opportunity for the Property Manager to take full ownership of their client portfolio. About You: You must have AIRPM or a higher qualification for this role along with: Full, Clean Driver s License Positive Attitude Well Organised Excellent and Professional Communication, Verbal and Written Strong Administration Excellent Attention to Detail Confident and friendly manner If this sounds like you then we want to hear from you. Main Duties & Responsibilities of the Property Manager are: Regular inspections of properties to check upon condition of building and grounds, monitor and supervise ongoing works. Ensuring regular maintenance contracts are in place and monitored for client satisfaction. Ensure properties are fully compliant in all aspects of relevant H&S. Preparing annual service charge budgets in conjunction with freehold clients and/or resident Directors. Dealing with insurance claims and associated work, liaising with loss adjustors and insurers as required. Liaise with resident directors, lessees, residents, contractors and others as required. Ensuring that all appropriate people are kept fully informed, and records kept and maintained. Attending meetings. Preparing, obtaining approval and circulating minutes of the meetings Manage expenditure against budget throughout the financial year Checking compliance with the terms of the leases and statutory requirements and taking necessary steps to remedy any breaches Dealing with specifications for major works, obtaining tenders, circulation of notices and supporting documents, instructing contractors and supervising certain works. Liaise with accountants and administration departments as required.
Apr 18, 2024
Full time
Job Benefits: • Health Insurance • Company Events • Company Pension • Free Parking • Sick Pay • Client Referral Programme Salary £30-£38k DOE • Monday to Friday • Hours 37.5 per week • 9am to 5pm (30-minute lunch) • Hybrid Working • Office Located in Ringwood Job Role: Property Manager Location: Christchurch Salary: £30,000-£38,000 DOE Monday to Friday Hours 37.5 per week 9am to 5pm (30-minute lunch) Hybrid Working My client is a leasehold management company who specialise in new build leasehold properties. This is a fast paced, dynamic role within the property sector. The Property Manager will be responsible for the successful management of a high-end portfolio in the South. The Property Manager will be responsible for the day to day management of all aspects of the portfolio including site inspections, client meetings, organising and overseeing maintenance and repairs, H&S compliance, budgeting, communicating with residents and clients. The role will be varied and fast paced with the opportunity for the right person to grow the role and responsibilities as the company grows. This role offers the opportunity for the Property Manager to take full ownership of their client portfolio. About You: You must have AIRPM or a higher qualification for this role along with: Full, Clean Driver s License Positive Attitude Well Organised Excellent and Professional Communication, Verbal and Written Strong Administration Excellent Attention to Detail Confident and friendly manner If this sounds like you then we want to hear from you. Main Duties & Responsibilities of the Property Manager are: Regular inspections of properties to check upon condition of building and grounds, monitor and supervise ongoing works. Ensuring regular maintenance contracts are in place and monitored for client satisfaction. Ensure properties are fully compliant in all aspects of relevant H&S. Preparing annual service charge budgets in conjunction with freehold clients and/or resident Directors. Dealing with insurance claims and associated work, liaising with loss adjustors and insurers as required. Liaise with resident directors, lessees, residents, contractors and others as required. Ensuring that all appropriate people are kept fully informed, and records kept and maintained. Attending meetings. Preparing, obtaining approval and circulating minutes of the meetings Manage expenditure against budget throughout the financial year Checking compliance with the terms of the leases and statutory requirements and taking necessary steps to remedy any breaches Dealing with specifications for major works, obtaining tenders, circulation of notices and supporting documents, instructing contractors and supervising certain works. Liaise with accountants and administration departments as required.
Subcontracts Manager 6 months Circa £70ph Ltd Leatherhead - 5 days onsite Overview of the role: Advantage is working in partnership with a well reputable organisation who are currently seeking a Subcontracts Manager. What will be expected from you: Develop, Implement, and manage a portfolio of Large EPCM Package Contracts and Site Services Agreements associated with the Project. Where applicable prepare and Issue tender documentation. Compile tender documentation, ensuring that the package is complete and viable. Strategize and hold tender clarification meetings. Facilitate information to and from tenderers. Issue tender bulletins and clarification documentation. Ensure that technical and commercial negotiation evaluations and strategies are carried out in a timely manner. Prepare and manage the issuance of contracts and its documentations. Prepare and hold Kick Off Meetings. Plan, develop and execute Post award Contract management activities. Responsible for Contract Close out. Report Contract progress from Pre to Post Award, through Project Systems. Relationships: Works with multi discipline Project team Deal with Contractors, OIM's and Suppliers Deal with Clients and Stakeholders What we are looking for in you: Knowledge of contracting laws and regulations, standards of conduct, contract types, contracting methods, financial and legal matters Exposure to entire project life cycle execution in the field Exposure to drafting requests for price, proposal preparation, negotiations, and source selection Exposure to contract administration, change management, claims and disputes, and contract closeout. Coaching, mentoring, and performance management skills EPC contract management exposure in the oil & gas industry. If you are a Subcontracts Manager seeking a new opportunity, please apply now. Reference: 72733 Hafsa Akram
Apr 18, 2024
Contractor
Subcontracts Manager 6 months Circa £70ph Ltd Leatherhead - 5 days onsite Overview of the role: Advantage is working in partnership with a well reputable organisation who are currently seeking a Subcontracts Manager. What will be expected from you: Develop, Implement, and manage a portfolio of Large EPCM Package Contracts and Site Services Agreements associated with the Project. Where applicable prepare and Issue tender documentation. Compile tender documentation, ensuring that the package is complete and viable. Strategize and hold tender clarification meetings. Facilitate information to and from tenderers. Issue tender bulletins and clarification documentation. Ensure that technical and commercial negotiation evaluations and strategies are carried out in a timely manner. Prepare and manage the issuance of contracts and its documentations. Prepare and hold Kick Off Meetings. Plan, develop and execute Post award Contract management activities. Responsible for Contract Close out. Report Contract progress from Pre to Post Award, through Project Systems. Relationships: Works with multi discipline Project team Deal with Contractors, OIM's and Suppliers Deal with Clients and Stakeholders What we are looking for in you: Knowledge of contracting laws and regulations, standards of conduct, contract types, contracting methods, financial and legal matters Exposure to entire project life cycle execution in the field Exposure to drafting requests for price, proposal preparation, negotiations, and source selection Exposure to contract administration, change management, claims and disputes, and contract closeout. Coaching, mentoring, and performance management skills EPC contract management exposure in the oil & gas industry. If you are a Subcontracts Manager seeking a new opportunity, please apply now. Reference: 72733 Hafsa Akram
Payroll Manager, Southampton Up to £42500 Our client, is a forward thinking, rapidly growing and successful family of care companies delivering specialist support and education to children and young people is looking to take on a Payroll Manager If you are passionate about payroll, reporting and processes this role is for you. Key Duties: Responsible for 3 members of staff Manage and develop the day-today-running of the payroll function, including salary, pension and expenses Handle starters, leavers, contract changes and tax code adjustments, ensuring compliance with employment legislation and company polices Ensure accurate monthly and annual returns for all pension schemes, meeting deadlines Dealing with internal and external queries Assist with the administration of all claims for extra payments and deductions including travel subsistence, overtime and any other payment/deduction duly authorised Process part time hourly paid claim forms Generate reports to check accuracy of amendments to the payroll Deal with pension administration and other payroll related benefits Provide advice to managers, the people team and staff on various payroll and pension matters NB: This list is not exhaustive. The post holder will from time to time be expected to undertake other duties which will be allocated with due regard to the individuals' skills, experience and ability and in agreement with the Head of Finance. Essential for the role: CIPP Qualification. Advanced knowledge data analysis tools such as VLOOKUPS. Experience of Sage Payroll and Crystal Reporter Attention to detail and a continuous improvement mindset Previous experience with zero hour contracts and holiday pay. What our client offers: 25 Days Holiday + 8 bank holidays Occupational Maternity Pay & Adoption Pay Occupational Paternity Pay Death in Service Payment Occupational Sick Pay If this role could be of interest to you, apply now or call Sarah on .
Apr 18, 2024
Full time
Payroll Manager, Southampton Up to £42500 Our client, is a forward thinking, rapidly growing and successful family of care companies delivering specialist support and education to children and young people is looking to take on a Payroll Manager If you are passionate about payroll, reporting and processes this role is for you. Key Duties: Responsible for 3 members of staff Manage and develop the day-today-running of the payroll function, including salary, pension and expenses Handle starters, leavers, contract changes and tax code adjustments, ensuring compliance with employment legislation and company polices Ensure accurate monthly and annual returns for all pension schemes, meeting deadlines Dealing with internal and external queries Assist with the administration of all claims for extra payments and deductions including travel subsistence, overtime and any other payment/deduction duly authorised Process part time hourly paid claim forms Generate reports to check accuracy of amendments to the payroll Deal with pension administration and other payroll related benefits Provide advice to managers, the people team and staff on various payroll and pension matters NB: This list is not exhaustive. The post holder will from time to time be expected to undertake other duties which will be allocated with due regard to the individuals' skills, experience and ability and in agreement with the Head of Finance. Essential for the role: CIPP Qualification. Advanced knowledge data analysis tools such as VLOOKUPS. Experience of Sage Payroll and Crystal Reporter Attention to detail and a continuous improvement mindset Previous experience with zero hour contracts and holiday pay. What our client offers: 25 Days Holiday + 8 bank holidays Occupational Maternity Pay & Adoption Pay Occupational Paternity Pay Death in Service Payment Occupational Sick Pay If this role could be of interest to you, apply now or call Sarah on .
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Here at Travelers, we have big ambitions! We are looking for an Underwriting Officer to support our well respected Professional Indemnity team based in London. This is a fantastic opportunity for someone with previous experience in a similar role, or who has some portfolio management responsibilities and is ready to take the next step in their career. As Underwriting Officer you will play a pivotal role in developing, shaping and influencing the underwriting strategy and standards across all of our Professional Indemnity products, including standard solicitors, platinum solicitors, and professions. Drawing on your previous experience within the Solicitors PI space, you will also be responsible for identifying profitable growth opportunities and providing direction to balance growth, risk and profitability across the PI portfolios. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. Primary Job Duties & Responsibilities In conjunction with VP BSI, CUO BSI and Enterprise colleagues in BSI US, establish strategic long and short term underwriting strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI appetite. Work collaboratively with BSI Practice Leaders and Product Managers in the US to develop underwriting guidance and best practice. In conjunction with the relevant business unit leaders ensure the successful implementation of our agreed underwriting strategies. Support business unit leaders in strategic business planning activities. In conjunction with the relevant business unit leaders, responsibilities include, but are not limited to: Monitoring loss ratio and claim trends across all Professional Indemnity products and making recommendations for underwriting strategy revisions. Monitoring the regulatory and statutory environments in territories where we trade, industry developments & claims trends, and making recommendations for underwriting strategy revisions. Overseeing and engaging in the approval, sign-off and development of policy wordings. Establishing underwriting and pricing guidelines. Ensuring that automation systems and the tools to support Product initiatives are designed & implemented effectively. Providing direction & training to underwriters on Professional Indemnity product features and underwriting/pricing techniques. In conjunction with the relevant business unit leaders provide oversight to portfolio management/strategic underwriting decisions to ensure production, financial and underwriting objectives with respect to profitability are achieved. Underwriting responsibilities include, but are not limited to: Act as key underwriting referral point for Professional Indemnity products internally and where underwriting authority has been delegated externally. Daily interaction with Development Underwriters on their respective risks, including acting as a referral resource. Respond as appropriate to regulatory and legal environment changes. Involved with building/maintaining customer and agent relationships. Participate in, prepare reports and present at Collaborative Underwriting Reviews (CUREs) and Portfolio Reviews. Participate in underwriting audits and in conjunction with the business unit leaders, is responsible for monitoring trends and ensuring that resultant action plans/measures are implemented. Participate in reviewing training needs and creating and delivering training to Development Underwriters. Other duties as assigned Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. Minimum Qualifications Relevant underwriting experience in Professional Indemnity, Management Liability and/or Financial Institutions classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. Education, Work Experience, & Knowledge Bachelors degree or higher education level preferred. Underwriting experience across classes of business and lines of business. Licensing or Certificates ACII or working towards Job Specific Technical Skills & Competencies Clearly demonstrates specific knowledge of Profesional Indemnity products available in the UK relating to underwriting, marketing and product development. Recognises opportunities to exploit and penetrate new markets. Takes advantage of all critical opportunities to increase market share. Identifies customer needs and takes appropriate underwriting action to meet those needs. Acts with a sense of urgency. Takes intelligent risks. Has strong knowledge of competitive market conditions. Works effectively with all levels and can easily build new relationships. Strong understanding of business objectives to drive bottom line results. Acts in a decisive manner to achieve financial results. Understands all related financial implications of insurance products, risk funding approaches and servicing strategies on expenses, income, etc. Makes underwriting decisions consistent with overall business objectives. Advanced level of proficiency required in the following leadership competencies: Change Management, Strategic Planning, Making Decisions, Results Orientation, Influencing, Leadership, Power, Business Perspective, Risk Taking, Innovation and Understanding & Navigating the Organisation. Forging Synergy, Develops Employees, Building Collaborative Relationships, Communicating Effectively, Leveraging Differences, Participative Management and Leading Employees. Openness to Influence, Flexibility, Demonstrates Leadership Stature, Self-Awareness, Credibility and Seeks Opportunities to Learn. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Apr 18, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Here at Travelers, we have big ambitions! We are looking for an Underwriting Officer to support our well respected Professional Indemnity team based in London. This is a fantastic opportunity for someone with previous experience in a similar role, or who has some portfolio management responsibilities and is ready to take the next step in their career. As Underwriting Officer you will play a pivotal role in developing, shaping and influencing the underwriting strategy and standards across all of our Professional Indemnity products, including standard solicitors, platinum solicitors, and professions. Drawing on your previous experience within the Solicitors PI space, you will also be responsible for identifying profitable growth opportunities and providing direction to balance growth, risk and profitability across the PI portfolios. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. Primary Job Duties & Responsibilities In conjunction with VP BSI, CUO BSI and Enterprise colleagues in BSI US, establish strategic long and short term underwriting strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI appetite. Work collaboratively with BSI Practice Leaders and Product Managers in the US to develop underwriting guidance and best practice. In conjunction with the relevant business unit leaders ensure the successful implementation of our agreed underwriting strategies. Support business unit leaders in strategic business planning activities. In conjunction with the relevant business unit leaders, responsibilities include, but are not limited to: Monitoring loss ratio and claim trends across all Professional Indemnity products and making recommendations for underwriting strategy revisions. Monitoring the regulatory and statutory environments in territories where we trade, industry developments & claims trends, and making recommendations for underwriting strategy revisions. Overseeing and engaging in the approval, sign-off and development of policy wordings. Establishing underwriting and pricing guidelines. Ensuring that automation systems and the tools to support Product initiatives are designed & implemented effectively. Providing direction & training to underwriters on Professional Indemnity product features and underwriting/pricing techniques. In conjunction with the relevant business unit leaders provide oversight to portfolio management/strategic underwriting decisions to ensure production, financial and underwriting objectives with respect to profitability are achieved. Underwriting responsibilities include, but are not limited to: Act as key underwriting referral point for Professional Indemnity products internally and where underwriting authority has been delegated externally. Daily interaction with Development Underwriters on their respective risks, including acting as a referral resource. Respond as appropriate to regulatory and legal environment changes. Involved with building/maintaining customer and agent relationships. Participate in, prepare reports and present at Collaborative Underwriting Reviews (CUREs) and Portfolio Reviews. Participate in underwriting audits and in conjunction with the business unit leaders, is responsible for monitoring trends and ensuring that resultant action plans/measures are implemented. Participate in reviewing training needs and creating and delivering training to Development Underwriters. Other duties as assigned Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. Minimum Qualifications Relevant underwriting experience in Professional Indemnity, Management Liability and/or Financial Institutions classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. Education, Work Experience, & Knowledge Bachelors degree or higher education level preferred. Underwriting experience across classes of business and lines of business. Licensing or Certificates ACII or working towards Job Specific Technical Skills & Competencies Clearly demonstrates specific knowledge of Profesional Indemnity products available in the UK relating to underwriting, marketing and product development. Recognises opportunities to exploit and penetrate new markets. Takes advantage of all critical opportunities to increase market share. Identifies customer needs and takes appropriate underwriting action to meet those needs. Acts with a sense of urgency. Takes intelligent risks. Has strong knowledge of competitive market conditions. Works effectively with all levels and can easily build new relationships. Strong understanding of business objectives to drive bottom line results. Acts in a decisive manner to achieve financial results. Understands all related financial implications of insurance products, risk funding approaches and servicing strategies on expenses, income, etc. Makes underwriting decisions consistent with overall business objectives. Advanced level of proficiency required in the following leadership competencies: Change Management, Strategic Planning, Making Decisions, Results Orientation, Influencing, Leadership, Power, Business Perspective, Risk Taking, Innovation and Understanding & Navigating the Organisation. Forging Synergy, Develops Employees, Building Collaborative Relationships, Communicating Effectively, Leveraging Differences, Participative Management and Leading Employees. Openness to Influence, Flexibility, Demonstrates Leadership Stature, Self-Awareness, Credibility and Seeks Opportunities to Learn. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Total Staff, on behalf of a prominent player in the food industry, is seeking a dynamic Sales Administration Assistant to join the team. Our client, specializing in importing and distributing ingredients and raw materials across the UK and the EU, boasts a fast-growing presence with offices in key locations including the UK, France, and South America. Role Overview: Reporting directly to the Managing Director, the Sales Administration Assistant will play a pivotal role in nurturing existing client relationships while actively seeking out opportunities to expand our client base. This position demands an individual with an outgoing demeanour, abundant energy, and a tenacious drive. If you possess exceptional numerical skills and a knack for retention, it's a definite plus. Fluency in a second language will be advantageous. Embracing proactive communication, both via phone and face-to-face interactions, is fundamental to excelling in this role. The position offers exciting prospects for domestic and international travel, facilitating client engagements and participation in industry trade events. For the right candidate, there's ample room for career progression within our rapidly evolving organization. Key Responsibilities: Collaborate closely with the commercial team to oversee contract management and order processing. Provide invaluable support to the commercial team, contributing to the maintenance and enhancement of sales initiatives. Ensure accuracy and currency of purchase and sales orders, playing a pivotal role in planning collection, delivery, and call-off schedules. Assist in managing supplier/customer order balances and call-off spreadsheets, in coordination with the Office Manager and external warehousing facilities. Liaise effectively with the commercial team and Logistics department to optimize transport logistics and call-off coordination. Work in tandem with the quality/technical team to promptly address and resolve claims/complaints. Facilitate seamless communication among customers, suppliers, and relevant third parties to ensure successful project completion. Provide coverage for logistics operations during staff absences, ensuring continuity of service. Offer support with general administrative duties related to the supply chain. Flexibility to contribute across various departments as needed, ensuring uninterrupted service delivery and maintaining high service levels. Contribute actively to maximizing the company's profitability. Candidate Profile: Proven experience in sales administration or a related field, preferably within the food industry. Excellent organizational skills with meticulous attention to detail. Strong interpersonal skills, adept at building and maintaining client relationships. Proficiency in MS Office suite, particularly Excel. Ability to thrive in a fast-paced environment and adapt to changing priorities. Self-motivated individual with a proactive approach to problem-solving. Effective verbal and written communication skills. Willingness to travel domestically and internationally as required. Language proficiency beyond English is desirable but not essential. Salary: 20,000 - 30,000 per annum, commensurate with experience. If you are ready to embark on an exciting journey with ample opportunities for growth and development, apply now to join our dynamic team.
Apr 18, 2024
Full time
Total Staff, on behalf of a prominent player in the food industry, is seeking a dynamic Sales Administration Assistant to join the team. Our client, specializing in importing and distributing ingredients and raw materials across the UK and the EU, boasts a fast-growing presence with offices in key locations including the UK, France, and South America. Role Overview: Reporting directly to the Managing Director, the Sales Administration Assistant will play a pivotal role in nurturing existing client relationships while actively seeking out opportunities to expand our client base. This position demands an individual with an outgoing demeanour, abundant energy, and a tenacious drive. If you possess exceptional numerical skills and a knack for retention, it's a definite plus. Fluency in a second language will be advantageous. Embracing proactive communication, both via phone and face-to-face interactions, is fundamental to excelling in this role. The position offers exciting prospects for domestic and international travel, facilitating client engagements and participation in industry trade events. For the right candidate, there's ample room for career progression within our rapidly evolving organization. Key Responsibilities: Collaborate closely with the commercial team to oversee contract management and order processing. Provide invaluable support to the commercial team, contributing to the maintenance and enhancement of sales initiatives. Ensure accuracy and currency of purchase and sales orders, playing a pivotal role in planning collection, delivery, and call-off schedules. Assist in managing supplier/customer order balances and call-off spreadsheets, in coordination with the Office Manager and external warehousing facilities. Liaise effectively with the commercial team and Logistics department to optimize transport logistics and call-off coordination. Work in tandem with the quality/technical team to promptly address and resolve claims/complaints. Facilitate seamless communication among customers, suppliers, and relevant third parties to ensure successful project completion. Provide coverage for logistics operations during staff absences, ensuring continuity of service. Offer support with general administrative duties related to the supply chain. Flexibility to contribute across various departments as needed, ensuring uninterrupted service delivery and maintaining high service levels. Contribute actively to maximizing the company's profitability. Candidate Profile: Proven experience in sales administration or a related field, preferably within the food industry. Excellent organizational skills with meticulous attention to detail. Strong interpersonal skills, adept at building and maintaining client relationships. Proficiency in MS Office suite, particularly Excel. Ability to thrive in a fast-paced environment and adapt to changing priorities. Self-motivated individual with a proactive approach to problem-solving. Effective verbal and written communication skills. Willingness to travel domestically and internationally as required. Language proficiency beyond English is desirable but not essential. Salary: 20,000 - 30,000 per annum, commensurate with experience. If you are ready to embark on an exciting journey with ample opportunities for growth and development, apply now to join our dynamic team.
Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Kings College Hospital NHS Foundation Trust Town London Salary £66,718 - £76,271 per annum inclusive of HCAS Salary period Yearly Closing 28/04/:59 King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 13,500 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley. Job overview The Head of Legal Services will have responsibility for the professional management of Trust claims, inquest, advisory and Court of Protection matters as well as assist with the supervision where needed of complex claims, under the management of the Associate Director of Legal. The post holder will ideally be a qualified solicitor or barrister with significant experience working in healthcare law. Main duties of the job To provide professional management of the Trust claims, inquest, advisory and Court of Protection matters as well as assist with the supervision where needed of complex claims, under the management of the Associate Director of Legal. It is expected that the Head of Legal Services will be responsible for allocation of all new matters within the department, providing periodic reports to the Associate Director of Legal as required. It is expected that the Head of Legal Services will deputise for the Associate Director of Legal when necessary. The Head of Legal Services will have overall responsibility for the Early Notification Scheme, reporting back any safety issues or learning identified. In addition, they will facilitate any reviews with external legal, experts, NHS Resolution and the Trust senior medical staff, to ensure that there is adequate multi team input into those claims which expose the Trust to the largest risks. To represent the Trust at Inquests and Court of Protection matters and advise on healthcare legal matters arising with the assistance of External Legal. The Head of Legal Services will be expected to manage the majority of complex matters within the department and seek assistance from the Associate Director of Legal when necessary. Working for our organisation King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. Detailed job description and main responsibilities Main Duties and Responsibilities Legal Advice To have final professional and managerial accountability for all advice given with the Department To ensure the highest level of prompt and accurate expert legal advice on matters including, but not limited to: patient consent, withholding/withdrawing life sustaining treatment and end of life decisions, capacity, confidentiality, access to patient information, medical ethics, organ retention, mental health law, dealings with the police, child protection, entitlement to NHS services, threatening and/or abusive persons on Trust property, occupiers liability, hospital policy and procedure and interpretation of relevant legislation, legal principles and case law. To report on key issues via the trust's governance structures. Accountability for briefing senior management on sensitive legal matters that might have significant operational or financial implications and/or may attract public and media interest. To support the Associate Director of Legal with corporate responsibility for major policy implementation and policy development regarding legal issues that impact across the Trust and ensuring compliance To provide professional management of the Trust claims, inquest, advisory and Court of Protection matters as well as assist with the supervision where needed of complex claims, under the management of the Associate Director of Legal. It is expected that the Head of Legal Services will be responsible for allocation of all new matters within the department, providing periodic reports to the Associate Director of Legal as required. It is expected that the Head of Legal Services will deputise for the Associate Director of Legal when necessary. The Head of Legal Services will have overall responsibility for the Early Notification Scheme, reporting back any safety issues or learning identified. In addition, they will facilitate any reviews with external legal, experts, NHS Resolution and the Trust senior medical staff, to ensure that there is adequate multi team input into those claims which expose the Trust to the largest risks. To represent the Trust at Inquests and Court of Protection matters and advise on healthcare legal matters arising with the assistance of External Legal. The Head of Legal Services will be expected to manage the majority of complex matters within the department and seek assistance from the Associate Director of Legal when necessary. To oversee the management of more junior staff including supervision and audit of files as instructed by the Associate Director of Legal. Facilitate and deliver training on issues relevant to healthcare law across the Trust with assistance from External Legal. The Head of Legal Services will be expected to work with key clinical departments, such as Neurosurgery; Obstetrics and Accident & Emergency, to facilitate feedback training sessions on key topics in healthcare law and any learning from claims and inquests. The post holder will ideally be a qualified solicitor or barrister with significant experience working in healthcare law, including claims management, conducting inquests and assisting/handling Court of Protection matters. Work with professional leads across the organisation to enable the Trust to demonstrate its compliance with national policies and standards, including those set by the Coroner's Court and CQC. It is essential that the post holder is a proven team player who is able to engender trust and respect from colleagues at all levels. Person specification Education and Qualifications A qualified solicitor of the Senior Courts of England and Wales or barrister or demonstrable equivalent significant experience of working as a senior legal advisor on healthcare matters. Member of relevant Professional Body e.g. with Practicing Certificate (Solicitors Regulation Authority). Management qualification or demonstrable experience of staff management in a legal context Higher Rights of Audience (to be obtained within a reasonable time frame as agreed with line management if not already held at time of appointment). Knowledge and Experience Experience of appearing in court and representing clients in contentious matters Experience in dealing with complex claims. Significant experience in Court of Protection matters. Significant experience of legal advice on healthcare regulatory matters Skills and Competencies Able to manage/supervise complex claims and respond to matters in the best interests of the Trust. Able to represent the Trust at inquests and support staff accordingly Able to understand when there is a need to escalate to Associate Director of Legal for guidance and support on more complex matters Strategic thinking - ability to anticipate and resolve problems before they arise. Good use of available information sources to enable efficient and effective planning. Experience of working on internal and external committees in order to raise Trust profile and bring learning and key development knowledge to the Trust IMPORTANT Check your email account regularly as this is how we will communicate with you If you delete the job from any of your accounts, you may be prevented from accessing further communications To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert Please provide email addresses for referees where possible Please review the documentation on our recruitment microsite, particularly the Trust's criminal records checking policy . click apply for full job details
Apr 18, 2024
Full time
Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Kings College Hospital NHS Foundation Trust Town London Salary £66,718 - £76,271 per annum inclusive of HCAS Salary period Yearly Closing 28/04/:59 King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 13,500 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley. Job overview The Head of Legal Services will have responsibility for the professional management of Trust claims, inquest, advisory and Court of Protection matters as well as assist with the supervision where needed of complex claims, under the management of the Associate Director of Legal. The post holder will ideally be a qualified solicitor or barrister with significant experience working in healthcare law. Main duties of the job To provide professional management of the Trust claims, inquest, advisory and Court of Protection matters as well as assist with the supervision where needed of complex claims, under the management of the Associate Director of Legal. It is expected that the Head of Legal Services will be responsible for allocation of all new matters within the department, providing periodic reports to the Associate Director of Legal as required. It is expected that the Head of Legal Services will deputise for the Associate Director of Legal when necessary. The Head of Legal Services will have overall responsibility for the Early Notification Scheme, reporting back any safety issues or learning identified. In addition, they will facilitate any reviews with external legal, experts, NHS Resolution and the Trust senior medical staff, to ensure that there is adequate multi team input into those claims which expose the Trust to the largest risks. To represent the Trust at Inquests and Court of Protection matters and advise on healthcare legal matters arising with the assistance of External Legal. The Head of Legal Services will be expected to manage the majority of complex matters within the department and seek assistance from the Associate Director of Legal when necessary. Working for our organisation King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. Detailed job description and main responsibilities Main Duties and Responsibilities Legal Advice To have final professional and managerial accountability for all advice given with the Department To ensure the highest level of prompt and accurate expert legal advice on matters including, but not limited to: patient consent, withholding/withdrawing life sustaining treatment and end of life decisions, capacity, confidentiality, access to patient information, medical ethics, organ retention, mental health law, dealings with the police, child protection, entitlement to NHS services, threatening and/or abusive persons on Trust property, occupiers liability, hospital policy and procedure and interpretation of relevant legislation, legal principles and case law. To report on key issues via the trust's governance structures. Accountability for briefing senior management on sensitive legal matters that might have significant operational or financial implications and/or may attract public and media interest. To support the Associate Director of Legal with corporate responsibility for major policy implementation and policy development regarding legal issues that impact across the Trust and ensuring compliance To provide professional management of the Trust claims, inquest, advisory and Court of Protection matters as well as assist with the supervision where needed of complex claims, under the management of the Associate Director of Legal. It is expected that the Head of Legal Services will be responsible for allocation of all new matters within the department, providing periodic reports to the Associate Director of Legal as required. It is expected that the Head of Legal Services will deputise for the Associate Director of Legal when necessary. The Head of Legal Services will have overall responsibility for the Early Notification Scheme, reporting back any safety issues or learning identified. In addition, they will facilitate any reviews with external legal, experts, NHS Resolution and the Trust senior medical staff, to ensure that there is adequate multi team input into those claims which expose the Trust to the largest risks. To represent the Trust at Inquests and Court of Protection matters and advise on healthcare legal matters arising with the assistance of External Legal. The Head of Legal Services will be expected to manage the majority of complex matters within the department and seek assistance from the Associate Director of Legal when necessary. To oversee the management of more junior staff including supervision and audit of files as instructed by the Associate Director of Legal. Facilitate and deliver training on issues relevant to healthcare law across the Trust with assistance from External Legal. The Head of Legal Services will be expected to work with key clinical departments, such as Neurosurgery; Obstetrics and Accident & Emergency, to facilitate feedback training sessions on key topics in healthcare law and any learning from claims and inquests. The post holder will ideally be a qualified solicitor or barrister with significant experience working in healthcare law, including claims management, conducting inquests and assisting/handling Court of Protection matters. Work with professional leads across the organisation to enable the Trust to demonstrate its compliance with national policies and standards, including those set by the Coroner's Court and CQC. It is essential that the post holder is a proven team player who is able to engender trust and respect from colleagues at all levels. Person specification Education and Qualifications A qualified solicitor of the Senior Courts of England and Wales or barrister or demonstrable equivalent significant experience of working as a senior legal advisor on healthcare matters. Member of relevant Professional Body e.g. with Practicing Certificate (Solicitors Regulation Authority). Management qualification or demonstrable experience of staff management in a legal context Higher Rights of Audience (to be obtained within a reasonable time frame as agreed with line management if not already held at time of appointment). Knowledge and Experience Experience of appearing in court and representing clients in contentious matters Experience in dealing with complex claims. Significant experience in Court of Protection matters. Significant experience of legal advice on healthcare regulatory matters Skills and Competencies Able to manage/supervise complex claims and respond to matters in the best interests of the Trust. Able to represent the Trust at inquests and support staff accordingly Able to understand when there is a need to escalate to Associate Director of Legal for guidance and support on more complex matters Strategic thinking - ability to anticipate and resolve problems before they arise. Good use of available information sources to enable efficient and effective planning. Experience of working on internal and external committees in order to raise Trust profile and bring learning and key development knowledge to the Trust IMPORTANT Check your email account regularly as this is how we will communicate with you If you delete the job from any of your accounts, you may be prevented from accessing further communications To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert Please provide email addresses for referees where possible Please review the documentation on our recruitment microsite, particularly the Trust's criminal records checking policy . click apply for full job details
Technical Controller (Full Time, Permanent Position) Leeds, Glasgow or Manchester - (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing You will support T&LL management team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL team be a key contributor to claims technical strategy and practice. Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own & departmental portfolio of large & complex loss claims. Claims servicing to meet or exceed agreed SLA's and caseload /FTE targets across all classes at all times by utilising operational performance data. Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms Support Commercial Property Technical Claims Manager as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. Support Commercial Property Technical Claims Manager with the recruitment, performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework What we're looking for Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment Knowledge of Fraud and Investigation Aware of Insurance Principles & Practice Excellent customer service and stakeholder management skills Excellent interpersonal skills Ability to work to deadlines and agreed SLA's Experience of mentoring and coaching others Hours: 35 hours (Monday to Friday, 9am to 5pm) There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! Up to 10% performance-based annual bonus EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 18, 2024
Full time
Technical Controller (Full Time, Permanent Position) Leeds, Glasgow or Manchester - (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing You will support T&LL management team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL team be a key contributor to claims technical strategy and practice. Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own & departmental portfolio of large & complex loss claims. Claims servicing to meet or exceed agreed SLA's and caseload /FTE targets across all classes at all times by utilising operational performance data. Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms Support Commercial Property Technical Claims Manager as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. Support Commercial Property Technical Claims Manager with the recruitment, performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework What we're looking for Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment Knowledge of Fraud and Investigation Aware of Insurance Principles & Practice Excellent customer service and stakeholder management skills Excellent interpersonal skills Ability to work to deadlines and agreed SLA's Experience of mentoring and coaching others Hours: 35 hours (Monday to Friday, 9am to 5pm) There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! Up to 10% performance-based annual bonus EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Import Customer Service Coordinator - OCEAN Reporting to the Customer Service Manager, the primary goal is providing excellent customer service to our customers and overseas partners. This includes processing import jobs from booking to delivery, including costing and invoicing and completing all HMRC Customs Clearance requirements for our clients. Working closely with the Commercial Team on development of all Ocean Import freight services. Import Customer service Coordinator Ocean Team ESSENTIAL DUTIES AND RESPONSIBILITIES Prioritise your workflow to ensure all aspects of work are carried out in a timely manner. Work closely with your colleagues to ensure we maintain the highest possible operational performance and customer service. Ocean Imports - Develop constructive relationships with key customers and suppliers assisting in resolving any concerns and implementing any corrective action. Maintain effective communication and relationships with our overseas partners. Ensure all consignments are loaded onto our system prior to/on departure either manually or via EDI checking accuracy of paperwork and information provided. All pre alert documentation must be received from the overseas partners prior to or on the same day of departure. Ensure we have all the relevant information and instructions from customers to complete custom clearance on imports to allow release of cargo. Provide Transport Companies with all the relevant information to ensure customer delivery requirements are met. Ensure you do not import or release orders without receiving all monies owed on non-credit account clients and all Import Duty & Vat have been paid. Ensure all files are costed and invoiced prior to delivery. Liaise with customers and colleagues to ensure all customer spreadsheets and special instructions are followed. Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines. If not available, escalate to the account manager shown on the client file. Take ownership of accounting issues and queries as and when directed by management, ensuring these are dealt with within 48 hours. Assist with insurance claims in line with company procedures as and when requested by management. Complete weekly & month end routines as directed by your line manager. Ensure all Client SOP's & SLA's are always followed. KNOWLEDGE, SKILLS AND EXPERIENCE Good Ocean freight knowledge on Imports Customs clearance knowledge preferable A pro-active attitude Arranging of deliveries, dealing with hauliers and clients. Excellent customer service skills Destin8 / CNS preferable Excellent communication skills Able to work and meet deadlines. Able to implement and manage systems. Computer literate
Apr 18, 2024
Full time
Import Customer Service Coordinator - OCEAN Reporting to the Customer Service Manager, the primary goal is providing excellent customer service to our customers and overseas partners. This includes processing import jobs from booking to delivery, including costing and invoicing and completing all HMRC Customs Clearance requirements for our clients. Working closely with the Commercial Team on development of all Ocean Import freight services. Import Customer service Coordinator Ocean Team ESSENTIAL DUTIES AND RESPONSIBILITIES Prioritise your workflow to ensure all aspects of work are carried out in a timely manner. Work closely with your colleagues to ensure we maintain the highest possible operational performance and customer service. Ocean Imports - Develop constructive relationships with key customers and suppliers assisting in resolving any concerns and implementing any corrective action. Maintain effective communication and relationships with our overseas partners. Ensure all consignments are loaded onto our system prior to/on departure either manually or via EDI checking accuracy of paperwork and information provided. All pre alert documentation must be received from the overseas partners prior to or on the same day of departure. Ensure we have all the relevant information and instructions from customers to complete custom clearance on imports to allow release of cargo. Provide Transport Companies with all the relevant information to ensure customer delivery requirements are met. Ensure you do not import or release orders without receiving all monies owed on non-credit account clients and all Import Duty & Vat have been paid. Ensure all files are costed and invoiced prior to delivery. Liaise with customers and colleagues to ensure all customer spreadsheets and special instructions are followed. Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines. If not available, escalate to the account manager shown on the client file. Take ownership of accounting issues and queries as and when directed by management, ensuring these are dealt with within 48 hours. Assist with insurance claims in line with company procedures as and when requested by management. Complete weekly & month end routines as directed by your line manager. Ensure all Client SOP's & SLA's are always followed. KNOWLEDGE, SKILLS AND EXPERIENCE Good Ocean freight knowledge on Imports Customs clearance knowledge preferable A pro-active attitude Arranging of deliveries, dealing with hauliers and clients. Excellent customer service skills Destin8 / CNS preferable Excellent communication skills Able to work and meet deadlines. Able to implement and manage systems. Computer literate
Customer Services & Administration Manager Temporary (Could become temp-perm) 2 months + 35 hours per week Hybrid working - 3 days in London, 2 days remote PAYE: £19.95 - £23.12, + hourly holiday pay I'm recruiting for a leading health related charity. They require a Customer Services & Administration Manager to join them on a temporary basis starting ASAP, this role will run for a few months, and ideally the temp will be considered for a more permanent position in the charity. This is a full-time role, working 35 hours per week, requiring you to be in the London office a few days per week to ensure the smooth running of the office and to manage the team of direct reports. If you prefer, you can work remotely the rest of the week. This is a busy, and varied role, the bulk of the role is managing the supporter care function, managing the efficiency of processing income, coupled with people management and office management. The Customer Services and Administration Manager will ensure that the team functions efficiently and effectively to deliver an excellent customer care service. The team respond to Gift Aid questions and queries, and process credit and debit card donations made via the supporters, both online and by phone. You will support the maintenance of the charity's BACS and direct debit system and producing direct debit claims in line with BACS rules and regulations. You will conduct weekly 1-2-1's with your several direct reports, and attend any important meetings required. Other duties include ensuring the office and processing runs smoothly, managing the staff rota system, financial administration, dealing with any complaints and ensuring supporters are receiving the highest level of customer care. The successful postholder will bring experience of managing a customer services/ supporter care team, where they have strong knowledge and experience around processing, thanking supporters, BACS direct debit claiming process, and Gift Aid regulations, as well as line management experience. The charity require someone to start asap, ideally within the next two weeks, interviews are being arrange on a rolling basis so please do not hesitate to reach out with your CV and interest.
Apr 18, 2024
Full time
Customer Services & Administration Manager Temporary (Could become temp-perm) 2 months + 35 hours per week Hybrid working - 3 days in London, 2 days remote PAYE: £19.95 - £23.12, + hourly holiday pay I'm recruiting for a leading health related charity. They require a Customer Services & Administration Manager to join them on a temporary basis starting ASAP, this role will run for a few months, and ideally the temp will be considered for a more permanent position in the charity. This is a full-time role, working 35 hours per week, requiring you to be in the London office a few days per week to ensure the smooth running of the office and to manage the team of direct reports. If you prefer, you can work remotely the rest of the week. This is a busy, and varied role, the bulk of the role is managing the supporter care function, managing the efficiency of processing income, coupled with people management and office management. The Customer Services and Administration Manager will ensure that the team functions efficiently and effectively to deliver an excellent customer care service. The team respond to Gift Aid questions and queries, and process credit and debit card donations made via the supporters, both online and by phone. You will support the maintenance of the charity's BACS and direct debit system and producing direct debit claims in line with BACS rules and regulations. You will conduct weekly 1-2-1's with your several direct reports, and attend any important meetings required. Other duties include ensuring the office and processing runs smoothly, managing the staff rota system, financial administration, dealing with any complaints and ensuring supporters are receiving the highest level of customer care. The successful postholder will bring experience of managing a customer services/ supporter care team, where they have strong knowledge and experience around processing, thanking supporters, BACS direct debit claiming process, and Gift Aid regulations, as well as line management experience. The charity require someone to start asap, ideally within the next two weeks, interviews are being arrange on a rolling basis so please do not hesitate to reach out with your CV and interest.
Job Description - Casualty Risk Consulting Engineer (R1D) Job Description Casualty Risk Consulting Engineer ( Job Number: R1D ) DISCOVER your opportunity Casualty Risk Consulting Engineer London, UK At AXA XL we solve today's complex risks to drive tomorrow's innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger. Using your background in chemical or mechanical engineering, as a Casualty Risk Consultant you will be responsible for providing technical analysis on liability related exposures and risk improvement consultation to AXA XL's large commercial customers, to positively impact their loss ratio and to deliver value that influences the insurance buying decisions. Your primary focus will be the successful execution of technical consulting services to Underwriters with a focus on accounts in the energy sector - in particular midstream, downstream, gas and electrical utilities (including renewable energy). Furthermore, you will support Underwriters and Client Development Leaders in building and maintaining effective and efficient Client and/or Broker relationships to identify opportunities for profitable growth. You will be based in our newly refurbished London office, however our Smart Working initiative offers a hybrid way of working, combining both remote and office working. DISCOVERyour opportunity What will your essential responsibilities include? Provide Underwriters with desktop assessments on General and Product Liability risks/exposures, with a focus on energy related accounts, to ensure consistent and satisfactory risk selection and client retention. Accompany Underwriters or Client Development Leaders to Client and Broker meetings to develop effective and efficient relationships, to understand their needs and identify new and/or emerging risks. Build and maintain relationships with designated accounts/companies of the Underwriting Units. Conduct on-site visits of existing and prospective customers and complete comprehensive reports that evaluate hazards and controls for adequate risk selection, pricing, and application of underwriting techniques leading to profitable growth. Support Underwriters as well as Client Development Leaders during the acquisition phase to demonstrate AXA XL's technical risk assessment abilities. Support the Claims department on technical issues. Conduct research into relevant industry topics and present findings through written reports or presentations. Demonstrate industry and insurance knowledge within dedicated practice groups. Product & Product Development Support Develop an industry-specific expert knowledge in the defined segment. Enhance Casualty Risk Consulting's visibility in the market through participation in Broker market events and seminars, to promote our capabilities and of the wider AXA XL enterprise. You will report to the International Casualty Team Manager . We're looking for someone who has these abilities and skills: Degree, preferably postgraduate, or equivalent qualification in Chemical Engineering, Process Engineering or Mechanical Engineering Business experience in the oil & gas, power or risk consulting industries Industry knowledge and experience of risk assessment processes and tools e.g. HAZOP, FMEA etc. Excellent written and verbal communication skills Responsiveness and service commitment - both internally and externally Additional qualifications / skills: Knowledge of Health & Safety principles and related legislation Data analytics and modelling experience Additional language skills would be advantageous Experience of presenting technical industry insights to internal and external customer bases Experience in the insurance industry is desirable but not essential for this role as full training will be provided. FIND your future AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see AXA XL is an Equal Opportunity Employer. Location Location : GB-GB-London Work Locations : GB London 20 Gracechurch Street 20 Gracechurch Street London London EC3V 0BG Job Field Job Field : Conversion1 Schedule Schedule : Full-time Job Type Job Type : Standard AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.
Apr 18, 2024
Full time
Job Description - Casualty Risk Consulting Engineer (R1D) Job Description Casualty Risk Consulting Engineer ( Job Number: R1D ) DISCOVER your opportunity Casualty Risk Consulting Engineer London, UK At AXA XL we solve today's complex risks to drive tomorrow's innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger. Using your background in chemical or mechanical engineering, as a Casualty Risk Consultant you will be responsible for providing technical analysis on liability related exposures and risk improvement consultation to AXA XL's large commercial customers, to positively impact their loss ratio and to deliver value that influences the insurance buying decisions. Your primary focus will be the successful execution of technical consulting services to Underwriters with a focus on accounts in the energy sector - in particular midstream, downstream, gas and electrical utilities (including renewable energy). Furthermore, you will support Underwriters and Client Development Leaders in building and maintaining effective and efficient Client and/or Broker relationships to identify opportunities for profitable growth. You will be based in our newly refurbished London office, however our Smart Working initiative offers a hybrid way of working, combining both remote and office working. DISCOVERyour opportunity What will your essential responsibilities include? Provide Underwriters with desktop assessments on General and Product Liability risks/exposures, with a focus on energy related accounts, to ensure consistent and satisfactory risk selection and client retention. Accompany Underwriters or Client Development Leaders to Client and Broker meetings to develop effective and efficient relationships, to understand their needs and identify new and/or emerging risks. Build and maintain relationships with designated accounts/companies of the Underwriting Units. Conduct on-site visits of existing and prospective customers and complete comprehensive reports that evaluate hazards and controls for adequate risk selection, pricing, and application of underwriting techniques leading to profitable growth. Support Underwriters as well as Client Development Leaders during the acquisition phase to demonstrate AXA XL's technical risk assessment abilities. Support the Claims department on technical issues. Conduct research into relevant industry topics and present findings through written reports or presentations. Demonstrate industry and insurance knowledge within dedicated practice groups. Product & Product Development Support Develop an industry-specific expert knowledge in the defined segment. Enhance Casualty Risk Consulting's visibility in the market through participation in Broker market events and seminars, to promote our capabilities and of the wider AXA XL enterprise. You will report to the International Casualty Team Manager . We're looking for someone who has these abilities and skills: Degree, preferably postgraduate, or equivalent qualification in Chemical Engineering, Process Engineering or Mechanical Engineering Business experience in the oil & gas, power or risk consulting industries Industry knowledge and experience of risk assessment processes and tools e.g. HAZOP, FMEA etc. Excellent written and verbal communication skills Responsiveness and service commitment - both internally and externally Additional qualifications / skills: Knowledge of Health & Safety principles and related legislation Data analytics and modelling experience Additional language skills would be advantageous Experience of presenting technical industry insights to internal and external customer bases Experience in the insurance industry is desirable but not essential for this role as full training will be provided. FIND your future AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see AXA XL is an Equal Opportunity Employer. Location Location : GB-GB-London Work Locations : GB London 20 Gracechurch Street 20 Gracechurch Street London London EC3V 0BG Job Field Job Field : Conversion1 Schedule Schedule : Full-time Job Type Job Type : Standard AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.
Job Title: Head of Insurance Base: Northwich (hybrid) Contract: Full time & Permanent Salary: Circa £65,000 Residential Management Group (RMG) , with more than 100 years of successful property management experience, is one of the UK's largest and most respected property management companies and we are continuing to grow! We're seeking a talented individual with a passion for managing insurance portfolios and driving strategic excellence. To support our growth, we have a brand new opportunity for a Head of Insurance, a hybrid role working 2 or 3 days a week at the Northwich Office. _Initially this will be more frequent, while embedding this new role within the Insurance Team._ As the lead for RMG's insurance portfolio, you'll maximise the effectiveness of our insurance arrangements. Your responsibilities include strategic planning, to mitigate risk and accountability and for design, procurement and implementation. What are some of your key focus areas? Strategic Visionary : Lead the development and implementation of long-term strategies for our Insurance programme. Your insights will ensure adaptability to our Group's diverse and growing business needs. Risk Mitigation Expert : Collaborate with internal stakeholders to assess and manage risks. Your guidance will be crucial in safeguarding our organisation. Team Development : Coach and develop our Insurance Team Leader. Your mentorship will empower them to excel. Strategic Leadership : Provide vision and direction to our Insurance Team. Your leadership will inspire excellence. Regulatory Compliance : Ensure full compliance with all regulatory, legal, and statutory requirements within the Insurance function. Relationship Building : Liaise and negotiate with our brokers, managers, and principal underwriters. Strengthen relationships with Brokers, Insurers, Adjusters, and all internal customers to maximise performance. Data-Driven Insights : Prepare reports on insurance performance, claims, and financial metrics. Analyse data to make informed decisions. Advise the Board on all insurance-related matters, assess cell performance, and guide ongoing capital requirements and dividends. Collaborate closely with the Financial Director on Board-level reporting of cell performance and risks. Policy Management : Oversee RMG's insurance policies. Manage the claims process, annual reviews, renewal budgets, and internal processes. Effective Claims Handling : Ensure policy compliance and efficient claims management. Identify risk exposures, recommend and implement cost-effective solutions; Qualifications and skills we're looking for from our Head of Insurance: Insurance Expertise : You will bring experience and understanding of managing insurance portfolios for large organisations. Your insights will be invaluable in shaping our future. Strategic Vision : You are experienced in developing and delivering insurance strategies. Your ability to think long-term will drive our success. Certified Professional : Possess a relevant insurance qualification from the Chartered Insurance Institute (Cert CII) or a similar institution. Inspirational Leadership : You have the power to inspire, uplift, and drive change. Embrace the opportunity to mentor, coach, and motivate those around you. Data-Driven Insights : Your expertise includes developing and presenting management information to senior leadership. You'll identify recommendations to address control weaknesses and drive improvements. Risk Awareness : Understand the risks within our industry environment. Your insights will guide our decisions. Collaborative Communicator : Excellent communication and relationship management skills are essential. You'll work seamlessly across multiple departments, both internal and external. Tech-Savvy : Proficient user of MS Office, with the ability to effectively analyse data. What does RMG have to offer You? We know when considering a new role it's not all about the salary and benefits, but we know it helps, in addition to a fab career opportunity, we offer A salary of circa £65,000 Hybrid working; with a minimum of 3 days in the Northwich Office, _most likely more initially while settling in_ 25 days holiday plus all Bank Holidays plus never work your Birthday, plus 2 paid volunteer days each year Free onsite parking Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 5 study days) Pension scheme and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, plus you can earn cashback on on-line purchases and take advantage of many exclusive offers! If you like the sound of this role - and the opportunity to make it your own - please don't hesitate to apply! Job Types: Full-time, Permanent Pay: £63,000.00-£65,000.00 per year Schedule: Day shift Holidays Monday to Friday No weekends Application question(s): What is your salary expectation? What is your notice period and/or availability to start in this role? Experience: relevant strategy/planning: 2 years (preferred) Licence/Certification: qualification from Chartered Insurance Institute (Cert CII) (required) Work authorisation: United Kingdom (required) Work Location: In person
Apr 18, 2024
Full time
Job Title: Head of Insurance Base: Northwich (hybrid) Contract: Full time & Permanent Salary: Circa £65,000 Residential Management Group (RMG) , with more than 100 years of successful property management experience, is one of the UK's largest and most respected property management companies and we are continuing to grow! We're seeking a talented individual with a passion for managing insurance portfolios and driving strategic excellence. To support our growth, we have a brand new opportunity for a Head of Insurance, a hybrid role working 2 or 3 days a week at the Northwich Office. _Initially this will be more frequent, while embedding this new role within the Insurance Team._ As the lead for RMG's insurance portfolio, you'll maximise the effectiveness of our insurance arrangements. Your responsibilities include strategic planning, to mitigate risk and accountability and for design, procurement and implementation. What are some of your key focus areas? Strategic Visionary : Lead the development and implementation of long-term strategies for our Insurance programme. Your insights will ensure adaptability to our Group's diverse and growing business needs. Risk Mitigation Expert : Collaborate with internal stakeholders to assess and manage risks. Your guidance will be crucial in safeguarding our organisation. Team Development : Coach and develop our Insurance Team Leader. Your mentorship will empower them to excel. Strategic Leadership : Provide vision and direction to our Insurance Team. Your leadership will inspire excellence. Regulatory Compliance : Ensure full compliance with all regulatory, legal, and statutory requirements within the Insurance function. Relationship Building : Liaise and negotiate with our brokers, managers, and principal underwriters. Strengthen relationships with Brokers, Insurers, Adjusters, and all internal customers to maximise performance. Data-Driven Insights : Prepare reports on insurance performance, claims, and financial metrics. Analyse data to make informed decisions. Advise the Board on all insurance-related matters, assess cell performance, and guide ongoing capital requirements and dividends. Collaborate closely with the Financial Director on Board-level reporting of cell performance and risks. Policy Management : Oversee RMG's insurance policies. Manage the claims process, annual reviews, renewal budgets, and internal processes. Effective Claims Handling : Ensure policy compliance and efficient claims management. Identify risk exposures, recommend and implement cost-effective solutions; Qualifications and skills we're looking for from our Head of Insurance: Insurance Expertise : You will bring experience and understanding of managing insurance portfolios for large organisations. Your insights will be invaluable in shaping our future. Strategic Vision : You are experienced in developing and delivering insurance strategies. Your ability to think long-term will drive our success. Certified Professional : Possess a relevant insurance qualification from the Chartered Insurance Institute (Cert CII) or a similar institution. Inspirational Leadership : You have the power to inspire, uplift, and drive change. Embrace the opportunity to mentor, coach, and motivate those around you. Data-Driven Insights : Your expertise includes developing and presenting management information to senior leadership. You'll identify recommendations to address control weaknesses and drive improvements. Risk Awareness : Understand the risks within our industry environment. Your insights will guide our decisions. Collaborative Communicator : Excellent communication and relationship management skills are essential. You'll work seamlessly across multiple departments, both internal and external. Tech-Savvy : Proficient user of MS Office, with the ability to effectively analyse data. What does RMG have to offer You? We know when considering a new role it's not all about the salary and benefits, but we know it helps, in addition to a fab career opportunity, we offer A salary of circa £65,000 Hybrid working; with a minimum of 3 days in the Northwich Office, _most likely more initially while settling in_ 25 days holiday plus all Bank Holidays plus never work your Birthday, plus 2 paid volunteer days each year Free onsite parking Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 5 study days) Pension scheme and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, plus you can earn cashback on on-line purchases and take advantage of many exclusive offers! If you like the sound of this role - and the opportunity to make it your own - please don't hesitate to apply! Job Types: Full-time, Permanent Pay: £63,000.00-£65,000.00 per year Schedule: Day shift Holidays Monday to Friday No weekends Application question(s): What is your salary expectation? What is your notice period and/or availability to start in this role? Experience: relevant strategy/planning: 2 years (preferred) Licence/Certification: qualification from Chartered Insurance Institute (Cert CII) (required) Work authorisation: United Kingdom (required) Work Location: In person
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 18, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Opportunity to join a long established London market Lloyd's brokers. They have an opening to support an experience marine claims manager with an expanding work load, ideally you should already have 18 months claims handling experience, and be able to work in an automous capacity. This role will suit someone wanting to step up into a role which will allow them to manage their own caseload click apply for full job details
Apr 18, 2024
Full time
Opportunity to join a long established London market Lloyd's brokers. They have an opening to support an experience marine claims manager with an expanding work load, ideally you should already have 18 months claims handling experience, and be able to work in an automous capacity. This role will suit someone wanting to step up into a role which will allow them to manage their own caseload click apply for full job details
About Us Avencia are partnered with a leading global carrier who are looking for a Delegated Authority Data Manager based in London. The opportunity: The Governance & Delegated team are responsible for the 1st controls of our International Delegated Authority in respect of underwriting across all divisions and delegated claims covering our Wholesale, State National Global, Global Re and Global Specialty Divisions. In addition we ) provide assurance from a Product and Underwriting Governance perspective for Wholesale and State National Global divisions. The purpose of the role is to ensure that all of our delegated data is timely and accurately uploaded into our core systems and readily reportable. You will have strong technical and management skills in order drive progress in this key area. What you'll be doing: Day to day management of the Delegated Data/Bordereaux team, ensuring the team are mapping and loading bordereaux in a timely manner in compliance with both Lloyd's and Company Market data standards. Managing the bordereaux collection process and escalating issues to underwriters on a regular basis where poor quality or late submission of bordereaux occurs. Following delegated underwriting bordereaux processes across various classes of business using delegated tools primarily BDX/DDM and Eclipse (PAS) Ability to build data dictionary / directory (capturing data definitions, data quality, the data's appropriateness, completeness and accuracy) Day to day management and oversight of our outsourced data functions, including identifying appropriate opportunities to expand this. Ensure that internal and outsourced bordereaux functions have fully documented Standard Operating Procedures (SOP's) Provide clear direction and assistance to the team including training where necessary. Maintain accurate bordereaux records, collaborating and meeting with internal and external stakeholders, including Lloyd's brokers, Underwriters, compliance, and other departments as needed. Assisting with the development of all DUA systems and various ongoing projects Ensuring effective communication is maintained with all underwriting teams. Identifying key areas of data improvement in line with Lloyd's/company standards and being aware of changes to Lloyd's reporting standards and requirements. Management and production of bordereaux status KPI's and other Binder/Bordereaux reporting required by internal stakeholders, providing qualitative in-sight for the Leadership team. Stay aware of market standards, changes to bordereaux data and processing requirements. Work closely with the Governance team and Compliance to ensure data received is in an accurate state to enable regulatory reporting. What we are looking for: Previous experience of bordereaux management processing is essential. Previous experience of line management is preferable. Previous experience of working on Data Quality/Governance projects is preferable Good understanding of Lloyd's and delegated authority requirements. Experience of working on complex data projects. Good and effective communicator - open, honest, and respectful. High level of accuracy and attention to detail Willingness to take responsibility and accountability in a collaborative manner, Ability to deliver work on time to a set deadlines Strong understanding of Microsoft Office, Word and Excel Effective stakeholder management skills
Apr 18, 2024
Full time
About Us Avencia are partnered with a leading global carrier who are looking for a Delegated Authority Data Manager based in London. The opportunity: The Governance & Delegated team are responsible for the 1st controls of our International Delegated Authority in respect of underwriting across all divisions and delegated claims covering our Wholesale, State National Global, Global Re and Global Specialty Divisions. In addition we ) provide assurance from a Product and Underwriting Governance perspective for Wholesale and State National Global divisions. The purpose of the role is to ensure that all of our delegated data is timely and accurately uploaded into our core systems and readily reportable. You will have strong technical and management skills in order drive progress in this key area. What you'll be doing: Day to day management of the Delegated Data/Bordereaux team, ensuring the team are mapping and loading bordereaux in a timely manner in compliance with both Lloyd's and Company Market data standards. Managing the bordereaux collection process and escalating issues to underwriters on a regular basis where poor quality or late submission of bordereaux occurs. Following delegated underwriting bordereaux processes across various classes of business using delegated tools primarily BDX/DDM and Eclipse (PAS) Ability to build data dictionary / directory (capturing data definitions, data quality, the data's appropriateness, completeness and accuracy) Day to day management and oversight of our outsourced data functions, including identifying appropriate opportunities to expand this. Ensure that internal and outsourced bordereaux functions have fully documented Standard Operating Procedures (SOP's) Provide clear direction and assistance to the team including training where necessary. Maintain accurate bordereaux records, collaborating and meeting with internal and external stakeholders, including Lloyd's brokers, Underwriters, compliance, and other departments as needed. Assisting with the development of all DUA systems and various ongoing projects Ensuring effective communication is maintained with all underwriting teams. Identifying key areas of data improvement in line with Lloyd's/company standards and being aware of changes to Lloyd's reporting standards and requirements. Management and production of bordereaux status KPI's and other Binder/Bordereaux reporting required by internal stakeholders, providing qualitative in-sight for the Leadership team. Stay aware of market standards, changes to bordereaux data and processing requirements. Work closely with the Governance team and Compliance to ensure data received is in an accurate state to enable regulatory reporting. What we are looking for: Previous experience of bordereaux management processing is essential. Previous experience of line management is preferable. Previous experience of working on Data Quality/Governance projects is preferable Good understanding of Lloyd's and delegated authority requirements. Experience of working on complex data projects. Good and effective communicator - open, honest, and respectful. High level of accuracy and attention to detail Willingness to take responsibility and accountability in a collaborative manner, Ability to deliver work on time to a set deadlines Strong understanding of Microsoft Office, Word and Excel Effective stakeholder management skills
The Vacancy Salary: £72,000 Location: Aldgate, London (40%) and homebased Role: The Product Manager will drive and manage technology enabled transformational change, discovery, innovation, and the core platform for the Advice products for FSCS colleagues and customers. They will be an experienced, highly energised, and motivated individual who is obsessed with managing and optimising great user experiences and data processes, to support the FSCS strategy. The role is a hybrid of Product Owner and Product Management functions My role: As a Product Manager you will be responsible for: Play an integral role in the delivery of a new software platform for our Advice Products Continuously monitoring and optimising the Advice claims journey, to improve customer satisfaction and other product performance metrics throughout the entire end to end claims lifecycle Build strong engagement with the stakeholder network ensuring they are aligned with the Advice product vision and roadmap and receive all relevant communications. Lead and influence a cross functional team to ensure the team delivers products that meet business requirements/needs and delivers the right outcomes for our customers. Ensure data-driven decision making, identifying strengths, weaknesses, and opportunity's, based on interpreting qualitative and quantitative data Working directly with the UX team to identify customer research opportunities to identify future roadmap items. Develop the end-to-end data processes to ensure FSCS is ready to manage an Advice failure efficiently and accurately. Product owner for the Advice scrum team. Breaking down and interpreting business problems and managing, prioritising, and grooming a backlog of user stories with detailed acceptance criteria. Managing dependencies and conducting UAT. Optimise your delivery team by tracking, reporting, and improving velocity, processes, best practices Assist with deployments and production support issues Desirable Criteria: You will be able to demonstrate the knowledge, experience, or mastery of: 5 years of active Product Owner, Product Manager experience Demonstrable experience in software/platform transformation programs delivering robust, scalable solutions into the business. Expertise at being the voice of the customer Experienced at understanding and interpreting customer needs and pain points Be able to effectively communicate and influence people and teams Ability to manage and align multiple stakeholders Experience at contributing towards product strategy and vision Have excellent analytical and problem-solving skills, always looking to make data driven decisions Have a collaborative approach, working across technical & non-technical teams and managing stakeholders Be passionate and effective at delivering a product roadmap and Agile ways of working (SCRUM in particular) Be resilient to complexity and ambiguity in a fast-changing environment Have strong project management and prioritisation skills Be able to run and take part in effective workshops Be able to document the complex processes that drive and underpin the customer journeys We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during the interview process. Benefits: We offer 26 days of annual leave with the opportunity to buy/sell 9%+ pension contributions Private medical and dental insurance 6 months paid maternity/paternity/shared parental leave Discounted Gym membership About Us For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track. Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference. We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
Apr 18, 2024
Full time
The Vacancy Salary: £72,000 Location: Aldgate, London (40%) and homebased Role: The Product Manager will drive and manage technology enabled transformational change, discovery, innovation, and the core platform for the Advice products for FSCS colleagues and customers. They will be an experienced, highly energised, and motivated individual who is obsessed with managing and optimising great user experiences and data processes, to support the FSCS strategy. The role is a hybrid of Product Owner and Product Management functions My role: As a Product Manager you will be responsible for: Play an integral role in the delivery of a new software platform for our Advice Products Continuously monitoring and optimising the Advice claims journey, to improve customer satisfaction and other product performance metrics throughout the entire end to end claims lifecycle Build strong engagement with the stakeholder network ensuring they are aligned with the Advice product vision and roadmap and receive all relevant communications. Lead and influence a cross functional team to ensure the team delivers products that meet business requirements/needs and delivers the right outcomes for our customers. Ensure data-driven decision making, identifying strengths, weaknesses, and opportunity's, based on interpreting qualitative and quantitative data Working directly with the UX team to identify customer research opportunities to identify future roadmap items. Develop the end-to-end data processes to ensure FSCS is ready to manage an Advice failure efficiently and accurately. Product owner for the Advice scrum team. Breaking down and interpreting business problems and managing, prioritising, and grooming a backlog of user stories with detailed acceptance criteria. Managing dependencies and conducting UAT. Optimise your delivery team by tracking, reporting, and improving velocity, processes, best practices Assist with deployments and production support issues Desirable Criteria: You will be able to demonstrate the knowledge, experience, or mastery of: 5 years of active Product Owner, Product Manager experience Demonstrable experience in software/platform transformation programs delivering robust, scalable solutions into the business. Expertise at being the voice of the customer Experienced at understanding and interpreting customer needs and pain points Be able to effectively communicate and influence people and teams Ability to manage and align multiple stakeholders Experience at contributing towards product strategy and vision Have excellent analytical and problem-solving skills, always looking to make data driven decisions Have a collaborative approach, working across technical & non-technical teams and managing stakeholders Be passionate and effective at delivering a product roadmap and Agile ways of working (SCRUM in particular) Be resilient to complexity and ambiguity in a fast-changing environment Have strong project management and prioritisation skills Be able to run and take part in effective workshops Be able to document the complex processes that drive and underpin the customer journeys We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during the interview process. Benefits: We offer 26 days of annual leave with the opportunity to buy/sell 9%+ pension contributions Private medical and dental insurance 6 months paid maternity/paternity/shared parental leave Discounted Gym membership About Us For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track. Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference. We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
The Vacancy Team Manager - (DB Pensions) FSCS Salary: £59,000 Location: Aldgate, London (40%) and homebased Role: This role is responsible for the effective management of teams processing compensation claims across all workstreams. This role is responsible for ensuring the processes and key controls are agreed and adhered to throughout the claims cycle. The role will be responsible for providing technical advice to supplier and other parties claims handling on our behalf ensuring the correct compensation is paid to our customers. The role will be responsible for working with the business and partners to deliver the best outcome for customers . My role: As a Team Manager you will be responsible for: Responsibility for workstream workflow and performance management Responsibility for direct reports - will include performance management (121's, Annual Performance Reviews), development of direct reports Input into resource planning Day to day management of issues and escalations Contribute to the delivery of projects where needed Support Ops Manager in wider strategy delivery Use Management Information to provide team and individual performance updates to stakeholders Gather and document required information to ensure all governance in place Collaboration with the Comms/Digital team to develop customer information to go on digital platforms Represent FSCS with third parties and the regulatory family Manage and facilitate processing of claims within model office and emerging issues Manage the provision of technical support and guidance to team and partners Manage delivery of effective training to team and partners Essential Criteria: You will be able to demonstrate the knowledge, experience, or mastery of: Evidence of liaising with a range of stakeholders across jurisdictions and regulators within the financial sector In depth knowledge of claims handling across different product lines Evidence a high level of authority within claims handling experience Demonstrate a thorough understanding of FSCS Rules and their application to claims Demonstrate a strong level of awareness of current operational procedures across a range of products Demonstrate successful experience of planning and organising Deliver outstanding customer service to our suppliers, stakeholders and customers through interactions with them High level of confidence in making decisions and ensuring the implementation of decision is followed through Share knowledge and experience with others and evidence effective outcomes of this Demonstrate high level of influencing skills to ensure interests of FSCS and the customer are met Ability to manage expectations of senior stakeholders internally and externally Demonstrate a high level of ownership and accountability for own responsibilities Ability to think outside the box and solve complex issues Requires knowledge and understanding of defined benefit/final salary pensions. Preference for a relevant financial services qualification (FPC, DipCII, etc) We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. We offer reasonable adjustments on the job. Benefits: 26 days of annual leave 9%+ pension contributions Private medical and dental insurance 6 months paid maternity/paternity/shared parental leave Cycle to work schemes About Us For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track. Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference. We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
Apr 18, 2024
Full time
The Vacancy Team Manager - (DB Pensions) FSCS Salary: £59,000 Location: Aldgate, London (40%) and homebased Role: This role is responsible for the effective management of teams processing compensation claims across all workstreams. This role is responsible for ensuring the processes and key controls are agreed and adhered to throughout the claims cycle. The role will be responsible for providing technical advice to supplier and other parties claims handling on our behalf ensuring the correct compensation is paid to our customers. The role will be responsible for working with the business and partners to deliver the best outcome for customers . My role: As a Team Manager you will be responsible for: Responsibility for workstream workflow and performance management Responsibility for direct reports - will include performance management (121's, Annual Performance Reviews), development of direct reports Input into resource planning Day to day management of issues and escalations Contribute to the delivery of projects where needed Support Ops Manager in wider strategy delivery Use Management Information to provide team and individual performance updates to stakeholders Gather and document required information to ensure all governance in place Collaboration with the Comms/Digital team to develop customer information to go on digital platforms Represent FSCS with third parties and the regulatory family Manage and facilitate processing of claims within model office and emerging issues Manage the provision of technical support and guidance to team and partners Manage delivery of effective training to team and partners Essential Criteria: You will be able to demonstrate the knowledge, experience, or mastery of: Evidence of liaising with a range of stakeholders across jurisdictions and regulators within the financial sector In depth knowledge of claims handling across different product lines Evidence a high level of authority within claims handling experience Demonstrate a thorough understanding of FSCS Rules and their application to claims Demonstrate a strong level of awareness of current operational procedures across a range of products Demonstrate successful experience of planning and organising Deliver outstanding customer service to our suppliers, stakeholders and customers through interactions with them High level of confidence in making decisions and ensuring the implementation of decision is followed through Share knowledge and experience with others and evidence effective outcomes of this Demonstrate high level of influencing skills to ensure interests of FSCS and the customer are met Ability to manage expectations of senior stakeholders internally and externally Demonstrate a high level of ownership and accountability for own responsibilities Ability to think outside the box and solve complex issues Requires knowledge and understanding of defined benefit/final salary pensions. Preference for a relevant financial services qualification (FPC, DipCII, etc) We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. We offer reasonable adjustments on the job. Benefits: 26 days of annual leave 9%+ pension contributions Private medical and dental insurance 6 months paid maternity/paternity/shared parental leave Cycle to work schemes About Us For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track. Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference. We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
The Vacancy Operations Manager (SIPP and Investment) Salary: £64,000 - £70,000 Location: Aldgate, London (40%) and homebased Role: Reporting to the Senior Operations Manager, you are responsible for the effective management, motivation and development of Team Managers, within Operations to meet and exceed business objectives and targets. Ensuring Team Managers deliver, through their teams, an outstanding 'Customer Experience' and meet and exceed customer satisfaction targets, delivering operational excellence at all Customer touch points, high employee engagement and continuous service improvement is achieved. Must work closely with Partners to assist them in achieving their goals. Over time the role may encompass either technical claims or complaints management. My role: As an Operations Manager you will be responsible for: Supporting the Senior Operations Manager in ensuring that customer experience and service is delivered consistently across all product types. Supporting the Senior Operations Manager in maintaining Claims Policies and ensuring claims are delivered in line with these policies. Ensure risk and controls are managed effectively across all products, control testing is effective and remediation actions implemented to agreed deadlines. Lead Team Managers, within Operations, optimising the development of the team managers and their teams Develop a communication and engagement model to ensure teams are informed and understand their contribution to the business Motivate and effectively performance manage team to ensure delivery of overall targets and business plan. Deliver targeted results from an Operational team, covering People, Customer, Business and Financial metrics Ensure risk and compliance measures are adhered to at all times. Ensure the continuous identification and implementation of operational best practice through interaction with the wider team. Identify further opportunities for services and process improvements and lead the implementation demonstrating achievement of results. Analyse data on performance and use to motivate and develop team and identify and remedy operational issues, Prepare reports to senior management highlighting opportunities, issues and recommendations Effectively manage key stakeholders, presenting key performance achievements and strategic goals aligned to wider Scheme Deliver Exec updates and Board papers as and when required Manage and develop operational relationships by conducting review meetings and creating strong liaison with the Partners and the wider Service Delivery Team. Essential Criteria: You will be able to demonstrate the knowledge, experience, or mastery of: Experience of successfully managing Team Managers across operational teams. Requires knowledge and understanding of regulated investments and pensions Experience of working in a fast-paced environment, working to tight deadlines. Commercially astute and effective stakeholder management. Leadership skills and management experience. Experience in preparing and delivery reports highlighting options and recommendations. Strong relationship & stakeholder management skills. Proactive, high levels of initiative and the confidence to act. Experience of managing within an Outsourcing or contact centre operation. Strong commercial and budgetary understanding. Hold an appropriate financial services qualification such as FPC, Dip CII, DipFA or equivalent We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you'd like to request, please contact name . We also offer reasonable adjustments on the job. Benefits: We offer 26 days of annual leave 9%+ pension contributions Private medical and dental insurance 6 months paid maternity/paternity/shared parental leave. About Us For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track. Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference. We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
Apr 18, 2024
Full time
The Vacancy Operations Manager (SIPP and Investment) Salary: £64,000 - £70,000 Location: Aldgate, London (40%) and homebased Role: Reporting to the Senior Operations Manager, you are responsible for the effective management, motivation and development of Team Managers, within Operations to meet and exceed business objectives and targets. Ensuring Team Managers deliver, through their teams, an outstanding 'Customer Experience' and meet and exceed customer satisfaction targets, delivering operational excellence at all Customer touch points, high employee engagement and continuous service improvement is achieved. Must work closely with Partners to assist them in achieving their goals. Over time the role may encompass either technical claims or complaints management. My role: As an Operations Manager you will be responsible for: Supporting the Senior Operations Manager in ensuring that customer experience and service is delivered consistently across all product types. Supporting the Senior Operations Manager in maintaining Claims Policies and ensuring claims are delivered in line with these policies. Ensure risk and controls are managed effectively across all products, control testing is effective and remediation actions implemented to agreed deadlines. Lead Team Managers, within Operations, optimising the development of the team managers and their teams Develop a communication and engagement model to ensure teams are informed and understand their contribution to the business Motivate and effectively performance manage team to ensure delivery of overall targets and business plan. Deliver targeted results from an Operational team, covering People, Customer, Business and Financial metrics Ensure risk and compliance measures are adhered to at all times. Ensure the continuous identification and implementation of operational best practice through interaction with the wider team. Identify further opportunities for services and process improvements and lead the implementation demonstrating achievement of results. Analyse data on performance and use to motivate and develop team and identify and remedy operational issues, Prepare reports to senior management highlighting opportunities, issues and recommendations Effectively manage key stakeholders, presenting key performance achievements and strategic goals aligned to wider Scheme Deliver Exec updates and Board papers as and when required Manage and develop operational relationships by conducting review meetings and creating strong liaison with the Partners and the wider Service Delivery Team. Essential Criteria: You will be able to demonstrate the knowledge, experience, or mastery of: Experience of successfully managing Team Managers across operational teams. Requires knowledge and understanding of regulated investments and pensions Experience of working in a fast-paced environment, working to tight deadlines. Commercially astute and effective stakeholder management. Leadership skills and management experience. Experience in preparing and delivery reports highlighting options and recommendations. Strong relationship & stakeholder management skills. Proactive, high levels of initiative and the confidence to act. Experience of managing within an Outsourcing or contact centre operation. Strong commercial and budgetary understanding. Hold an appropriate financial services qualification such as FPC, Dip CII, DipFA or equivalent We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you'd like to request, please contact name . We also offer reasonable adjustments on the job. Benefits: We offer 26 days of annual leave 9%+ pension contributions Private medical and dental insurance 6 months paid maternity/paternity/shared parental leave. About Us For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track. Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference. We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
The Vacancy Operations Manager (DB Pensions) Salary: £64,000 - £70,000 Location: Aldgate, London (40%) and homebased Role: Reporting to the Senior Operations Manager, you are responsible for the effective management, motivation and development of Team Managers, within Operations to meet and exceed business objectives and targets. Ensuring Team Managers deliver, through their teams, an outstanding 'Customer Experience' and meet and exceed customer satisfaction targets, delivering operational excellence at all Customer touch points, high employee engagement and continuous service improvement is achieved. Must work closely with Partners to assist them in achieving their goals. Over time the role may encompass either technical claims or complaints management. My role: As an Operations Manager you will be responsible for: Supporting the Senior Operations Manager in ensuring that customer experience and service is delivered consistently across all product types. Supporting the Senior Operations Manager in maintaining Claims Policies and ensuring claims are delivered in line with these policies. Ensure risk and controls are managed effectively across all products, control testing is effective and remediation actions implemented to agreed deadlines. Lead Team Managers, within Operations, optimising the development of the team managers and their teams Develop a communication and engagement model to ensure teams are informed and understand their contribution to the business Motivate and effectively performance manage team to ensure delivery of overall targets and business plan. Deliver targeted results from an Operational team, covering People, Customer, Business and Financial metrics Ensure risk and compliance measures are adhered to at all times. Ensure the continuous identification and implementation of operational best practice through interaction with the wider team. Identify further opportunities for services and process improvements and lead the implementation demonstrating achievement of results. Analyse data on performance and use to motivate and develop team and identify and remedy operational issues, Prepare reports to senior management highlighting opportunities, issues and recommendations Effectively manage key stakeholders, presenting key performance achievements and strategic goals aligned to wider Scheme Deliver Exec updates and Board papers as and when required Manage and develop operational relationships by conducting review meetings and creating strong liaison with the Partners and the wider Service Delivery Team. Essential Criteria: You will be able to demonstrate the knowledge, experience, or mastery of: Experience of successfully managing Team Managers across operational teams. Requires knowledge and understanding of defined benefit and final salary pensions Experience of working in a fast-paced environment, working to tight deadlines. Commercially astute and effective stakeholder management. Leadership skills and management experience. Experience in preparing and delivery reports highlighting options and recommendations. Strong relationship & stakeholder management skills. Proactive, high levels of initiative and the confidence to act. Experience of managing within an Outsourcing or contact centre operation. Strong commercial and budgetary understanding. Hold an appropriate financial services qualification such as FPC, Dip CII, DipFA or equivalent We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you'd like to request, please contact name . We also offer reasonable adjustments on the job. Benefits: We offer 26 days of annual leave 9%+ pension contributions Private medical and dental insurance 6 months paid maternity/paternity/shared parental leave. About Us For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track. Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference. We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
Apr 18, 2024
Full time
The Vacancy Operations Manager (DB Pensions) Salary: £64,000 - £70,000 Location: Aldgate, London (40%) and homebased Role: Reporting to the Senior Operations Manager, you are responsible for the effective management, motivation and development of Team Managers, within Operations to meet and exceed business objectives and targets. Ensuring Team Managers deliver, through their teams, an outstanding 'Customer Experience' and meet and exceed customer satisfaction targets, delivering operational excellence at all Customer touch points, high employee engagement and continuous service improvement is achieved. Must work closely with Partners to assist them in achieving their goals. Over time the role may encompass either technical claims or complaints management. My role: As an Operations Manager you will be responsible for: Supporting the Senior Operations Manager in ensuring that customer experience and service is delivered consistently across all product types. Supporting the Senior Operations Manager in maintaining Claims Policies and ensuring claims are delivered in line with these policies. Ensure risk and controls are managed effectively across all products, control testing is effective and remediation actions implemented to agreed deadlines. Lead Team Managers, within Operations, optimising the development of the team managers and their teams Develop a communication and engagement model to ensure teams are informed and understand their contribution to the business Motivate and effectively performance manage team to ensure delivery of overall targets and business plan. Deliver targeted results from an Operational team, covering People, Customer, Business and Financial metrics Ensure risk and compliance measures are adhered to at all times. Ensure the continuous identification and implementation of operational best practice through interaction with the wider team. Identify further opportunities for services and process improvements and lead the implementation demonstrating achievement of results. Analyse data on performance and use to motivate and develop team and identify and remedy operational issues, Prepare reports to senior management highlighting opportunities, issues and recommendations Effectively manage key stakeholders, presenting key performance achievements and strategic goals aligned to wider Scheme Deliver Exec updates and Board papers as and when required Manage and develop operational relationships by conducting review meetings and creating strong liaison with the Partners and the wider Service Delivery Team. Essential Criteria: You will be able to demonstrate the knowledge, experience, or mastery of: Experience of successfully managing Team Managers across operational teams. Requires knowledge and understanding of defined benefit and final salary pensions Experience of working in a fast-paced environment, working to tight deadlines. Commercially astute and effective stakeholder management. Leadership skills and management experience. Experience in preparing and delivery reports highlighting options and recommendations. Strong relationship & stakeholder management skills. Proactive, high levels of initiative and the confidence to act. Experience of managing within an Outsourcing or contact centre operation. Strong commercial and budgetary understanding. Hold an appropriate financial services qualification such as FPC, Dip CII, DipFA or equivalent We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you'd like to request, please contact name . We also offer reasonable adjustments on the job. Benefits: We offer 26 days of annual leave 9%+ pension contributions Private medical and dental insurance 6 months paid maternity/paternity/shared parental leave. About Us For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track. Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference. We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
About the role This is a commercially focused HR role managing a team of Employment Law Solicitors and Advocates to support Moorepays HR Services offering. Reporting into the Director of HR Services, the Senior Manager Employment Law focuses on delivery of front line Employment Law advice through a team of professionals supporting Complex Advice Cases and Tribunal Claims click apply for full job details
Apr 18, 2024
Full time
About the role This is a commercially focused HR role managing a team of Employment Law Solicitors and Advocates to support Moorepays HR Services offering. Reporting into the Director of HR Services, the Senior Manager Employment Law focuses on delivery of front line Employment Law advice through a team of professionals supporting Complex Advice Cases and Tribunal Claims click apply for full job details
We are looking for a Senior Associate to join our Tax Innovation & Capital Incentives (ICI) team based within our Listed and Inbound (L&I) tax team. The team has a strong focus on growth and a wide range of clients across all industries including engineering, food & drink, manufacturing, financial services and IT & software development. We advise businesses on HMRC incentives including Research & Development reliefs, Patent Box claims and Capital Allowances claims which are effective tools to reward their innovation & technological development. Our aim is top quality client experience delivering in a way that differentiates us from our competitors. We operate as a local team (based mainly within offices in Central London and Watford) within a wider national network of ICI specialists. Our team includes individuals with, for example, general tax, audit and industry backgrounds, all bringing different skills, qualities and perspectives to ensure that we are delivering an exceptional service to our clients. The role will be client facing from the outset and you will be typically expected to start building effective working relationships with your clients from day one including leading communications yourself. Prior ICI experience is therefore essential. The role As a Senior Associate in our team you will be expected to get involved in a wide variety of projects covering all of the incentives we advise on. You will be encouraged to take ownership of your own development, actively seeking new projects and making sure you are familiar with the latest HMRC guidance and legislation. Within our team the legislation and guidance are only part of the picture as you will develop and progress much quicker through your exposure to practical application. We actively encourage you to be inquisitive, ask questions and get involved in meetings from the outset to make sure you are seeing the practical application in action. As a Senior Associate in this team you will be involved with: The support and development of junior staff, sharing your knowledge and expertise through coaching and recognising the need for all levels of the team to develop through exposure to practical application of the legislation Taking a lead role in managing the client relationship which can include managing deadlines, running parts of meetings, handling day to day queries and establishing your role as a trusted contact Working directly to Managers & Senior Managers in the team to support them in managing client relationships and project delivery Preparation of formal reports to support the numerical claims for filing with HMRC Preparation of project technical summaries to illustrate the innovation undertaken by our clients Assisting with the review of numerical aspects of claims and application of the rules to claims Actively considering how we can add value to our clients from within the wider tax team and around the Firm from other lines of service Get involved proactively with business development and looking for opportunities to win work for existing clients of the business and new targets Manage multiple stakeholders including our colleagues across the national ICI network. Key skills / experience We are looking for a candidate with the following key skills: A sound understanding of the R&D regimes and experience in the preparation of both SME and RDEC claims (specifically, reviewing claim workings, contributing to client technical calls, and preparing supporting documentation) Strong interpersonal skills are a must to enable you to take a lead role with clients and also liaise effectively with our team and the wider tax team at PwC Ability to be autonomous and 'lead self' as you will be required to work independently and take responsibility for your own development Passion for client service and general enthusiasm is key as you will be encouraged to actively deal with clients at all levels of seniority Strong organisational skills are a must in order to manage working on a number of clients across our portfolio, often with multiple stakeholders both internally and externally Excellent track record of written skills Excel/analytical skills would be beneficial to enable you to understand the numerical aspects of claims and compile these Good problem-solving skills - you will be expected to think for yourself and come up with potential solutions/approaches
Apr 18, 2024
Full time
We are looking for a Senior Associate to join our Tax Innovation & Capital Incentives (ICI) team based within our Listed and Inbound (L&I) tax team. The team has a strong focus on growth and a wide range of clients across all industries including engineering, food & drink, manufacturing, financial services and IT & software development. We advise businesses on HMRC incentives including Research & Development reliefs, Patent Box claims and Capital Allowances claims which are effective tools to reward their innovation & technological development. Our aim is top quality client experience delivering in a way that differentiates us from our competitors. We operate as a local team (based mainly within offices in Central London and Watford) within a wider national network of ICI specialists. Our team includes individuals with, for example, general tax, audit and industry backgrounds, all bringing different skills, qualities and perspectives to ensure that we are delivering an exceptional service to our clients. The role will be client facing from the outset and you will be typically expected to start building effective working relationships with your clients from day one including leading communications yourself. Prior ICI experience is therefore essential. The role As a Senior Associate in our team you will be expected to get involved in a wide variety of projects covering all of the incentives we advise on. You will be encouraged to take ownership of your own development, actively seeking new projects and making sure you are familiar with the latest HMRC guidance and legislation. Within our team the legislation and guidance are only part of the picture as you will develop and progress much quicker through your exposure to practical application. We actively encourage you to be inquisitive, ask questions and get involved in meetings from the outset to make sure you are seeing the practical application in action. As a Senior Associate in this team you will be involved with: The support and development of junior staff, sharing your knowledge and expertise through coaching and recognising the need for all levels of the team to develop through exposure to practical application of the legislation Taking a lead role in managing the client relationship which can include managing deadlines, running parts of meetings, handling day to day queries and establishing your role as a trusted contact Working directly to Managers & Senior Managers in the team to support them in managing client relationships and project delivery Preparation of formal reports to support the numerical claims for filing with HMRC Preparation of project technical summaries to illustrate the innovation undertaken by our clients Assisting with the review of numerical aspects of claims and application of the rules to claims Actively considering how we can add value to our clients from within the wider tax team and around the Firm from other lines of service Get involved proactively with business development and looking for opportunities to win work for existing clients of the business and new targets Manage multiple stakeholders including our colleagues across the national ICI network. Key skills / experience We are looking for a candidate with the following key skills: A sound understanding of the R&D regimes and experience in the preparation of both SME and RDEC claims (specifically, reviewing claim workings, contributing to client technical calls, and preparing supporting documentation) Strong interpersonal skills are a must to enable you to take a lead role with clients and also liaise effectively with our team and the wider tax team at PwC Ability to be autonomous and 'lead self' as you will be required to work independently and take responsibility for your own development Passion for client service and general enthusiasm is key as you will be encouraged to actively deal with clients at all levels of seniority Strong organisational skills are a must in order to manage working on a number of clients across our portfolio, often with multiple stakeholders both internally and externally Excellent track record of written skills Excel/analytical skills would be beneficial to enable you to understand the numerical aspects of claims and compile these Good problem-solving skills - you will be expected to think for yourself and come up with potential solutions/approaches