Goldman & Fine Group
Letchworth Garden City, Hertfordshire
Goldman & Fine Holdings is looking to recruit a Franchised Dealership Customer Service Adviser in Letchwoth, Herts. My client is a busy, established vehicle repair centre, offering an attractive rate of pay and excellent working environment. The Bodyshop Service Adviser will: discuss and take down repair requirements, creating necessary paperwork arrange for estimates to be undertaken book vehicles into the workshop organise the allocation of courtesy cars book insurance engineers to authorise repairs prepare job cards maintain accurate files provide regular reports Applicants must: be experienced Customer Service Advisers have experience of working in a bodyshop or car body repair centre be computer literate have excellent communication and customer service skills How to apply: please do not apply if you do not have a vehicle repair background click on this advert and submit your CV email your CV to Peter at Goldman & Fine call Peter at Goldman & Fine visit the Goldman & Fine website Ref: PB04 If this is not the job for you, please send us your CV and we will discuss your needs. To find out more about our current vacancies, please call, download the "Goldman & Fine Recruitment Services" app or check our website. "Bodyshop Advisor" "Customer Service" "Vehicle Repair" "Accident Repair Bodyshop"
Apr 19, 2024
Full time
Goldman & Fine Holdings is looking to recruit a Franchised Dealership Customer Service Adviser in Letchwoth, Herts. My client is a busy, established vehicle repair centre, offering an attractive rate of pay and excellent working environment. The Bodyshop Service Adviser will: discuss and take down repair requirements, creating necessary paperwork arrange for estimates to be undertaken book vehicles into the workshop organise the allocation of courtesy cars book insurance engineers to authorise repairs prepare job cards maintain accurate files provide regular reports Applicants must: be experienced Customer Service Advisers have experience of working in a bodyshop or car body repair centre be computer literate have excellent communication and customer service skills How to apply: please do not apply if you do not have a vehicle repair background click on this advert and submit your CV email your CV to Peter at Goldman & Fine call Peter at Goldman & Fine visit the Goldman & Fine website Ref: PB04 If this is not the job for you, please send us your CV and we will discuss your needs. To find out more about our current vacancies, please call, download the "Goldman & Fine Recruitment Services" app or check our website. "Bodyshop Advisor" "Customer Service" "Vehicle Repair" "Accident Repair Bodyshop"
Revised Techician benefits package for 2024 at Crawley JLR 4 day working week 1 year bonus guarantee at £1k per month Immediate enrolment to manufacturer training academy £36k+ Basic salary 25 days annual leave + Bank Holidays FREE Onsite Parking Job Purpose The role of the Vehicle Technician is to: To diagnose, repair and service the range of manufacturer products in accordance with manufacturer s work specifications. Policies All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role. Person Specification Essential- Proof of Right to Work in the UK. Experience Desirable Relevant manufacturer experience. Skills & Knowledge Essential Full UK driving licence. Smart appearance. Competency in numeracy, literacy and IT. Level 1/2/3/4 certification (as required). Key Responsibilities Through the use of diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Meet with customers to identify and clearly understand problems as and when required. Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them. Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification. Ensure all work is carried out observing safe working practices of self and others. Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified. Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out. Liaise with Service Advisor. Complete relevant service documentation (job sheets, PDI s, service reports) in line with brand standards, warranty and site requirements. Ensure that workshop housekeeping standards are maintained at all times including the use of special and personal tools.
Apr 19, 2024
Full time
Revised Techician benefits package for 2024 at Crawley JLR 4 day working week 1 year bonus guarantee at £1k per month Immediate enrolment to manufacturer training academy £36k+ Basic salary 25 days annual leave + Bank Holidays FREE Onsite Parking Job Purpose The role of the Vehicle Technician is to: To diagnose, repair and service the range of manufacturer products in accordance with manufacturer s work specifications. Policies All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role. Person Specification Essential- Proof of Right to Work in the UK. Experience Desirable Relevant manufacturer experience. Skills & Knowledge Essential Full UK driving licence. Smart appearance. Competency in numeracy, literacy and IT. Level 1/2/3/4 certification (as required). Key Responsibilities Through the use of diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Meet with customers to identify and clearly understand problems as and when required. Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them. Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification. Ensure all work is carried out observing safe working practices of self and others. Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified. Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out. Liaise with Service Advisor. Complete relevant service documentation (job sheets, PDI s, service reports) in line with brand standards, warranty and site requirements. Ensure that workshop housekeeping standards are maintained at all times including the use of special and personal tools.
The Work Shop Resourcing Ltd
Southampton, Hampshire
MOT Technician - Salisbury, Portsmouth & Southampton - Salary: £30,000 We are working with a long-standing, prestigious automotive company with dealerships in Salisbury, Portsmouth and Southampton which is looking to recruit an experienced MOT Technicians to join their friendly teams. As a MOT Technician, you will perform a variety of workshop work in an efficient and safe manner including performing MOT tests. The aim is to meet customer requirements and maximise workshop utilisation and productivity. Main Duties of the MOT Technician: Undertaking Class IV MOT tests with the view to diagnose and undertake general repairs Performing routine servicing and welding repairs to vehicles in accordance with brand technical standards. Performing diagnostic investigations into vehicle electrical system faults, providing reports on faults found. Undertaking air-conditioning system servicing and repairs. Obtaining estimates and ordering car parts in order to resolve the vehicle issues. Liaising with customers where appropriate updating them on the status of their vehicle checks. Key competencies of the MOT Technician: Highly skilled in fault diagnosis and hold the relevant MOT Tester qualification Previous vehicle knowledge and proven skills MOT qualification (valid class IV MOT testing licence.) Relevant City & Guilds, BTEC or NVQ accreditation Attention to detail and maintains good, accurate quality of work Able to communicate and work in a team Working Hours for the MOT Technician Mon to Fri 8 am - 5.30 pm Sat 8.30am - 12.30 pm (1 in 4 rota) The role of MOT Technician is a permanent and full-time opportunity and offers an annual salary up to £30,000 dependant on experience alongside many benefits. This is an excellent opportunity to work within a friendly, efficient, and professional environment as a Service Advisor, APPLY TODAY !
Apr 19, 2024
Full time
MOT Technician - Salisbury, Portsmouth & Southampton - Salary: £30,000 We are working with a long-standing, prestigious automotive company with dealerships in Salisbury, Portsmouth and Southampton which is looking to recruit an experienced MOT Technicians to join their friendly teams. As a MOT Technician, you will perform a variety of workshop work in an efficient and safe manner including performing MOT tests. The aim is to meet customer requirements and maximise workshop utilisation and productivity. Main Duties of the MOT Technician: Undertaking Class IV MOT tests with the view to diagnose and undertake general repairs Performing routine servicing and welding repairs to vehicles in accordance with brand technical standards. Performing diagnostic investigations into vehicle electrical system faults, providing reports on faults found. Undertaking air-conditioning system servicing and repairs. Obtaining estimates and ordering car parts in order to resolve the vehicle issues. Liaising with customers where appropriate updating them on the status of their vehicle checks. Key competencies of the MOT Technician: Highly skilled in fault diagnosis and hold the relevant MOT Tester qualification Previous vehicle knowledge and proven skills MOT qualification (valid class IV MOT testing licence.) Relevant City & Guilds, BTEC or NVQ accreditation Attention to detail and maintains good, accurate quality of work Able to communicate and work in a team Working Hours for the MOT Technician Mon to Fri 8 am - 5.30 pm Sat 8.30am - 12.30 pm (1 in 4 rota) The role of MOT Technician is a permanent and full-time opportunity and offers an annual salary up to £30,000 dependant on experience alongside many benefits. This is an excellent opportunity to work within a friendly, efficient, and professional environment as a Service Advisor, APPLY TODAY !
The Work Shop Resourcing Ltd
Southampton, Hampshire
Service Technician - Southampton, Portsmouth, Romsey, Salisbury, Isle of Wight and Honiton - Salary: £30,000 We are working with a long-standing, prestigious automotive company based in Southampton which is looking to recruit experienced Service Technicians to be based in different dealerships across the South Coast. As a Service Technician you will be a member of the Aftersales Team and will report to the Service Manager. The Service Technician will carry out a variety of workshop work in an efficient and safe manner. The aim is to meet customer requirements and maximise workshop utilisation and productivity. Main Duties of the Service Technician: Carries out vehicle services and repairs in accordance with brand technical standards and processes. Liaises directly with customers where appropriate. Provides support to less experienced colleagues and attends regular training to update technical skills. Ensure the immediate working environment is kept clean and devoid of any working practice which may be hazardous to either themselves or others. Handling of waste products and hazardous materials must be carried out as per company policies and C.O.S.H.H. Regulations. Key competencies of the Service Technician: Highly skilled in fault diagnosis and hold the relevant MOT Tester qualification. Previous vehicle knowledge and proven skills. MOT qualification (valid class IV MOT testing licence.) Relevant City & Guilds, BTEC or NVQ accreditation. Attention to detail and maintains good, accurate quality of work. Able to communicate and work in a team. Working hours of the Service Technician: Week 1 Monday to Friday 07:00 - 15.30 (half an hour for lunch) Week 2 Monday to Friday 10:00 - 18.30 (half an hour for lunch) Saturdays 0800 - 13:00 The role of Service Technician is a permanent and full-time opportunity and offers an annual salary up to £30,000 dependant on experience alongside many benefits including bonus. This is an excellent opportunity to work within a friendly, efficient, and professional environment as a Service Advisor, APPLY TODAY!
Apr 19, 2024
Full time
Service Technician - Southampton, Portsmouth, Romsey, Salisbury, Isle of Wight and Honiton - Salary: £30,000 We are working with a long-standing, prestigious automotive company based in Southampton which is looking to recruit experienced Service Technicians to be based in different dealerships across the South Coast. As a Service Technician you will be a member of the Aftersales Team and will report to the Service Manager. The Service Technician will carry out a variety of workshop work in an efficient and safe manner. The aim is to meet customer requirements and maximise workshop utilisation and productivity. Main Duties of the Service Technician: Carries out vehicle services and repairs in accordance with brand technical standards and processes. Liaises directly with customers where appropriate. Provides support to less experienced colleagues and attends regular training to update technical skills. Ensure the immediate working environment is kept clean and devoid of any working practice which may be hazardous to either themselves or others. Handling of waste products and hazardous materials must be carried out as per company policies and C.O.S.H.H. Regulations. Key competencies of the Service Technician: Highly skilled in fault diagnosis and hold the relevant MOT Tester qualification. Previous vehicle knowledge and proven skills. MOT qualification (valid class IV MOT testing licence.) Relevant City & Guilds, BTEC or NVQ accreditation. Attention to detail and maintains good, accurate quality of work. Able to communicate and work in a team. Working hours of the Service Technician: Week 1 Monday to Friday 07:00 - 15.30 (half an hour for lunch) Week 2 Monday to Friday 10:00 - 18.30 (half an hour for lunch) Saturdays 0800 - 13:00 The role of Service Technician is a permanent and full-time opportunity and offers an annual salary up to £30,000 dependant on experience alongside many benefits including bonus. This is an excellent opportunity to work within a friendly, efficient, and professional environment as a Service Advisor, APPLY TODAY!
Customer Service Advisor x2 Salary: £24,639.30 per annum Manchester, Greater Manchester Agile working (Wednesday & Thursday in office) Permanent, Full Time 35 hours per week / Monday to Thursday 9.00am 6.00 pm, Friday 9.00 am 5.00 pm. Covered by rota. 1x 30 hours per week Closing date: 30th April 2024 Interview date: 1st May 2024 Onwards Interview location: Soapworks, Salford Quays, Manchester Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow. We are looking for an experienced customer service professional to join our Customer Service and Support Team. You will support customers through a growing range of digital channels such as telephone, live chat, social media and email while also helping them to navigate our customer app/portal. In this role, you will be responsible for: Provide excellent customer service across our telephone, live chat, social media and email channels. Demonstrate the ability to communicate to a high level, in both written and verbal format, answering a full range of customer enquiries, relating to repairs and maintenance, lettings, neighbourhood management, complaints, rents, leasehold and customer involvement. This includes undertaking outbound calls where appropriate. Support customers while navigating our customer app/portal and encourage them to use the functionality available there. This also includes assisting them should they have a technical issue. To resolve customer enquiries within the first contact helping to maintain our Right First-Time ethos. Provide a service tailored to each customer s specific needs and perspective, following the Mary Gober International approach. We need people who are/ have: The ability to demonstrate an example of excellent customer experience An understanding of what a Social Housing Association does and Irwell Valleys ambitions Proficient with MS Office package notably Word, Excel and Outlook Experience of working within a customer service team Experience of working within a digital led multi-channel contact centre would be a distinct advantage You will be required to be in the office for 2 days per week and can work 3 days at home and you may be required to be in the office more depending on training and probationary period. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Apr 19, 2024
Full time
Customer Service Advisor x2 Salary: £24,639.30 per annum Manchester, Greater Manchester Agile working (Wednesday & Thursday in office) Permanent, Full Time 35 hours per week / Monday to Thursday 9.00am 6.00 pm, Friday 9.00 am 5.00 pm. Covered by rota. 1x 30 hours per week Closing date: 30th April 2024 Interview date: 1st May 2024 Onwards Interview location: Soapworks, Salford Quays, Manchester Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow. We are looking for an experienced customer service professional to join our Customer Service and Support Team. You will support customers through a growing range of digital channels such as telephone, live chat, social media and email while also helping them to navigate our customer app/portal. In this role, you will be responsible for: Provide excellent customer service across our telephone, live chat, social media and email channels. Demonstrate the ability to communicate to a high level, in both written and verbal format, answering a full range of customer enquiries, relating to repairs and maintenance, lettings, neighbourhood management, complaints, rents, leasehold and customer involvement. This includes undertaking outbound calls where appropriate. Support customers while navigating our customer app/portal and encourage them to use the functionality available there. This also includes assisting them should they have a technical issue. To resolve customer enquiries within the first contact helping to maintain our Right First-Time ethos. Provide a service tailored to each customer s specific needs and perspective, following the Mary Gober International approach. We need people who are/ have: The ability to demonstrate an example of excellent customer experience An understanding of what a Social Housing Association does and Irwell Valleys ambitions Proficient with MS Office package notably Word, Excel and Outlook Experience of working within a customer service team Experience of working within a digital led multi-channel contact centre would be a distinct advantage You will be required to be in the office for 2 days per week and can work 3 days at home and you may be required to be in the office more depending on training and probationary period. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Job Title: Parts & Service Advisor Location: Ashington, West Sussex, RH20 2LW (Office Based) Salary: £29,000 per annum, plus bonus Job Type: Full Time, Permanent Working Hours: 8am - 5:30pm About BPH: BPH Attachments are the UK's leading Excavator Attachment specialists. We are the sole importer of the PRODEM brand of attachments which are renowned for their quality, durability and cost effectiveness, along with LaBounty Scrap Shears and the Oilquick quick coupler systems. As a family-run company established in the 1970's, we have extensive construction industry experience. We offer nationwide next-day delivery on products in stock, and have a team of specialist engineers who can service and repair all attachments brands. About the Role: As a Parts & Service advisor you will be an integral part of a dedicated team that focuses on delivering outstanding customer service by supplying / sourcing parts, arranging repairs, processing new orders through our workshops and the transport of these to and from site. Reporting directly to the Service and Parts Manager, you will be supporting the department with all parts & service aspects to ensure tasks are completed on time and to a high standard, Delivering outstanding customer service at all times. Key Duties: Dealing with incoming enquiries for parts & repairs required Co-ordinating and liaising with workshops on new orders, repairs and servicing Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing advice. Obtain quotes from third party suppliers for non-stock items required for orders and repairs Assist with processing warranty claims Liaising with inhouse transport and purchasing department for customer sales & repair collections/deliveries Weekly reviews of advice notes and customer quotes Maintain / update CRM system with timely & accurate data General admin for the Service & Parts Manager Taking full ownership of your own performance against targets General ad-hoc admin duties About you: Key Competencies: Excellent communicator - both written and verbal Excellent customer service skills Personable, confident, self-starter able to work independently as well as part of a team Ability to multi task & remain calm in difficult or pressurised situation Good working knowledge of MS Office and CRM systems (CRM training Provided) Accuracy and attention to detail Good administrative and organisational skills Great Team Player Benefits: 25 days holiday Company pension scheme Please Note: We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Parts Administrator, Customer Service Advisor, Engineering Parts Advisor, Warehouse Operative, Inventory Administrator, Goods In, Parts Coordinator, Parts Controller, Parts Specialist, Parts Receipt, Customer Support Advisor, Customer Service Administrator, Service Administrator, Logistics Administrator, Client Support Executive may also be considered for this role.
Apr 19, 2024
Full time
Job Title: Parts & Service Advisor Location: Ashington, West Sussex, RH20 2LW (Office Based) Salary: £29,000 per annum, plus bonus Job Type: Full Time, Permanent Working Hours: 8am - 5:30pm About BPH: BPH Attachments are the UK's leading Excavator Attachment specialists. We are the sole importer of the PRODEM brand of attachments which are renowned for their quality, durability and cost effectiveness, along with LaBounty Scrap Shears and the Oilquick quick coupler systems. As a family-run company established in the 1970's, we have extensive construction industry experience. We offer nationwide next-day delivery on products in stock, and have a team of specialist engineers who can service and repair all attachments brands. About the Role: As a Parts & Service advisor you will be an integral part of a dedicated team that focuses on delivering outstanding customer service by supplying / sourcing parts, arranging repairs, processing new orders through our workshops and the transport of these to and from site. Reporting directly to the Service and Parts Manager, you will be supporting the department with all parts & service aspects to ensure tasks are completed on time and to a high standard, Delivering outstanding customer service at all times. Key Duties: Dealing with incoming enquiries for parts & repairs required Co-ordinating and liaising with workshops on new orders, repairs and servicing Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing advice. Obtain quotes from third party suppliers for non-stock items required for orders and repairs Assist with processing warranty claims Liaising with inhouse transport and purchasing department for customer sales & repair collections/deliveries Weekly reviews of advice notes and customer quotes Maintain / update CRM system with timely & accurate data General admin for the Service & Parts Manager Taking full ownership of your own performance against targets General ad-hoc admin duties About you: Key Competencies: Excellent communicator - both written and verbal Excellent customer service skills Personable, confident, self-starter able to work independently as well as part of a team Ability to multi task & remain calm in difficult or pressurised situation Good working knowledge of MS Office and CRM systems (CRM training Provided) Accuracy and attention to detail Good administrative and organisational skills Great Team Player Benefits: 25 days holiday Company pension scheme Please Note: We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Parts Administrator, Customer Service Advisor, Engineering Parts Advisor, Warehouse Operative, Inventory Administrator, Goods In, Parts Coordinator, Parts Controller, Parts Specialist, Parts Receipt, Customer Support Advisor, Customer Service Administrator, Service Administrator, Logistics Administrator, Client Support Executive may also be considered for this role.
Vehicle Technicians Would you like to work in a MOBILE role Mon - Fri 8.00 am to 5.30 pm plus 1 Saturday in 4? Have 26 days a year Holiday plus Bank Holidays? Enjoy a fantastic basic salary plus bonus scheme? Receive ongoing training, working for the manufacturer? THIS IS NOT A ROADSIDE BREAKDOWN ROLE! Recognising the shift in customer expectations, our clients are looking for qualified Technicians to take up the new and exciting role of Mobile Service Technician. Working at private addresses as well as business premises you will be responsible for carrying out inspection and service routines, repairs and testing of vehicles in a professional and safe manner, in accordance with dealer and manufacturer standards. This is a great opportunity for you to enjoy the freedom and flexibility of being on the road, with the back up and all the benefits of a main dealer group, plus you will receive £2000 joining bonus! So what do we look for from you as a Mobile Service Technician? • An NVQ 3, City & Guilds or equivalent, • Service Technician experience and ideally, you'll also have some main dealership experience • An MOT testing qualification is desirable but this isn't essential. • A full valid driving licence as a minimum What is vital is that you have the attention to detail to keep standards high, and the ability to communicate with customers as required. To find out more or to apply for this vacancy you can email (url removed) or call Steve directly today on (phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, MET Fitter, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs Nationwide. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Apr 18, 2024
Full time
Vehicle Technicians Would you like to work in a MOBILE role Mon - Fri 8.00 am to 5.30 pm plus 1 Saturday in 4? Have 26 days a year Holiday plus Bank Holidays? Enjoy a fantastic basic salary plus bonus scheme? Receive ongoing training, working for the manufacturer? THIS IS NOT A ROADSIDE BREAKDOWN ROLE! Recognising the shift in customer expectations, our clients are looking for qualified Technicians to take up the new and exciting role of Mobile Service Technician. Working at private addresses as well as business premises you will be responsible for carrying out inspection and service routines, repairs and testing of vehicles in a professional and safe manner, in accordance with dealer and manufacturer standards. This is a great opportunity for you to enjoy the freedom and flexibility of being on the road, with the back up and all the benefits of a main dealer group, plus you will receive £2000 joining bonus! So what do we look for from you as a Mobile Service Technician? • An NVQ 3, City & Guilds or equivalent, • Service Technician experience and ideally, you'll also have some main dealership experience • An MOT testing qualification is desirable but this isn't essential. • A full valid driving licence as a minimum What is vital is that you have the attention to detail to keep standards high, and the ability to communicate with customers as required. To find out more or to apply for this vacancy you can email (url removed) or call Steve directly today on (phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, MET Fitter, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs Nationwide. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Customer Service Contact Centre - Full Time 13.00 per hour Ongoing Temp Hybrid Working Location - London, Colindale Tate are currently recruiting for a customer facing administrator to join our client, one of the UK's top housing associations based in Barnet, North London, on a temporary on-going basis. Please look at the details below and if you feel you would be a good candidate for the role please feel free to apply and we will get back to you as soon as we can! Key Accountabilities Always Providing an excellent standard of customer care and creating a positive customer experience across all channels Embrace a culture of performance management, customer care, equality of opportunity and resident empowerment. Manage customer expectations to ensure that the customer has clarity as to what the companies can provide and thereby minimise and prevent unnecessary customer contact. Regularly and accurately record avoidable contact and other intelligence that can inform service and process improvement. Communicate effectively with customers and resolve requests through a variety of channels including telephone, face to face, email, webchat, and social media. Manage all customer contact in an effective, efficient and customer focused manner. Fully utilise the technology provided in the Contact Centre including the QL, Keyfax and Swordfish to meet customer needs at every stage; produce standard letters, emails; log all customer contacts in real time to facilitate customer journey. Ensure that all customer contact is captured on QL and that every opportunity is taken to increase information about customers. Organise repairs and related works in partnership with the customer and contractors in line with the companies performance standards including the accurate diagnosis and prioritisation of work, minimising unnecessary cost to the business. Required Skills Outstanding telephone manner and a high command of written English Likely to have practical work experience providing support services. Knowledge of relevant working systems, equipment and/or software and administrative processes. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Apr 18, 2024
Seasonal
Customer Service Contact Centre - Full Time 13.00 per hour Ongoing Temp Hybrid Working Location - London, Colindale Tate are currently recruiting for a customer facing administrator to join our client, one of the UK's top housing associations based in Barnet, North London, on a temporary on-going basis. Please look at the details below and if you feel you would be a good candidate for the role please feel free to apply and we will get back to you as soon as we can! Key Accountabilities Always Providing an excellent standard of customer care and creating a positive customer experience across all channels Embrace a culture of performance management, customer care, equality of opportunity and resident empowerment. Manage customer expectations to ensure that the customer has clarity as to what the companies can provide and thereby minimise and prevent unnecessary customer contact. Regularly and accurately record avoidable contact and other intelligence that can inform service and process improvement. Communicate effectively with customers and resolve requests through a variety of channels including telephone, face to face, email, webchat, and social media. Manage all customer contact in an effective, efficient and customer focused manner. Fully utilise the technology provided in the Contact Centre including the QL, Keyfax and Swordfish to meet customer needs at every stage; produce standard letters, emails; log all customer contacts in real time to facilitate customer journey. Ensure that all customer contact is captured on QL and that every opportunity is taken to increase information about customers. Organise repairs and related works in partnership with the customer and contractors in line with the companies performance standards including the accurate diagnosis and prioritisation of work, minimising unnecessary cost to the business. Required Skills Outstanding telephone manner and a high command of written English Likely to have practical work experience providing support services. Knowledge of relevant working systems, equipment and/or software and administrative processes. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Advisor - 26,000 - Manchester City Centre, M3 - Monday to Friday hours - Hybrid - (2 days per week from home) Due to an expansion in our Facilities Business we are pleased to be expanding our Customer Service team in our stunning Manchester City Centre office! For the role of Customer Service Advisor you will receive: A basic salary of 26,000 Stunning offices in Manchester city centre (M3) with amazing amenities 22 days holiday plus bank holidays Holiday buy/sell scheme Car Salary Sacrifice Critical Illness Insurance (employee and partner) Dashly Dental Insurance Employee Assistance Programme (EAP) Health Assessment Healthcare Cash Plan Life Assurance Partner Life Assurance Payroll Giving Pension Peppy Permanent Health Insurance Private Healthcare Switchd Travel Insurance Tree planting If you're based in the Manchester area and looking to build a career in Customer Service, this could be job for you! The role of Inbound Customer Service Advisor involves speaking to our existing business clients via email and phone primarily dealing with facilities management enquiries and scheduling appointments for repairs For the role of Customer Service Advisor we require: People with energy, who are have experience of delivering exceptional service over the phone and email The ability to deal with inbound calls and emails Facilities Management experience is preferred but not essential A person with a positive attitude, and outgoing personality based in the Manchester area Sound like your ideal role, don't hesitate and apply now with your CV for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 18, 2024
Full time
Customer Service Advisor - 26,000 - Manchester City Centre, M3 - Monday to Friday hours - Hybrid - (2 days per week from home) Due to an expansion in our Facilities Business we are pleased to be expanding our Customer Service team in our stunning Manchester City Centre office! For the role of Customer Service Advisor you will receive: A basic salary of 26,000 Stunning offices in Manchester city centre (M3) with amazing amenities 22 days holiday plus bank holidays Holiday buy/sell scheme Car Salary Sacrifice Critical Illness Insurance (employee and partner) Dashly Dental Insurance Employee Assistance Programme (EAP) Health Assessment Healthcare Cash Plan Life Assurance Partner Life Assurance Payroll Giving Pension Peppy Permanent Health Insurance Private Healthcare Switchd Travel Insurance Tree planting If you're based in the Manchester area and looking to build a career in Customer Service, this could be job for you! The role of Inbound Customer Service Advisor involves speaking to our existing business clients via email and phone primarily dealing with facilities management enquiries and scheduling appointments for repairs For the role of Customer Service Advisor we require: People with energy, who are have experience of delivering exceptional service over the phone and email The ability to deal with inbound calls and emails Facilities Management experience is preferred but not essential A person with a positive attitude, and outgoing personality based in the Manchester area Sound like your ideal role, don't hesitate and apply now with your CV for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Crossroads Truck & Bus Limited
Castleford, Yorkshire
Customer Service Advisor Normanton Depot Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers. We are recruiting for a Customer Service Advisor to join our fantastic team at our Normanton depot. This exciting and challenging role will entail planning and organisation. The successful candidate will have a positive, can do attitude & willingness to work as part of an effective team. You should be a good team player & exceed customer expectations in delivering a 1st class service. Communication internally & externally will be a key requirement. Main responsibilities of the role: - Book in vehicles using the planner for repairs, servicing & MOT, inconjuction with the workshop. - Liaise with customers, advise on progress, seek authority to carry out further repairs, taking payments & dealing with customer enquiries. - Proactively contact customers, ensuring that the customer is satisfied with work completed. - Service administration duties. - Maintain CSI (customer satisfaction index) performance. Essential Requirements • Excellent communicator • Able to work on own initiative. • Able to problem solve effectively. • Enthusiastic. • Computer skills advantageous. • Extremely well organised & able to prioritise. • Attention to detail. Commercial experience in a similar environment or previous experience within a similar role would be preferable but full training will be given. Shift Pattern Monday to Friday 08.00am until 17.00pm Benefits Comprehensive healthcare cash plan. Access to company promoted saving platform. Excellent contributory pension scheme. Loyalty bonus. Crossroads Truck and Bus prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.
Apr 18, 2024
Full time
Customer Service Advisor Normanton Depot Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers. We are recruiting for a Customer Service Advisor to join our fantastic team at our Normanton depot. This exciting and challenging role will entail planning and organisation. The successful candidate will have a positive, can do attitude & willingness to work as part of an effective team. You should be a good team player & exceed customer expectations in delivering a 1st class service. Communication internally & externally will be a key requirement. Main responsibilities of the role: - Book in vehicles using the planner for repairs, servicing & MOT, inconjuction with the workshop. - Liaise with customers, advise on progress, seek authority to carry out further repairs, taking payments & dealing with customer enquiries. - Proactively contact customers, ensuring that the customer is satisfied with work completed. - Service administration duties. - Maintain CSI (customer satisfaction index) performance. Essential Requirements • Excellent communicator • Able to work on own initiative. • Able to problem solve effectively. • Enthusiastic. • Computer skills advantageous. • Extremely well organised & able to prioritise. • Attention to detail. Commercial experience in a similar environment or previous experience within a similar role would be preferable but full training will be given. Shift Pattern Monday to Friday 08.00am until 17.00pm Benefits Comprehensive healthcare cash plan. Access to company promoted saving platform. Excellent contributory pension scheme. Loyalty bonus. Crossroads Truck and Bus prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.
Fixed Term for 6 Months (Maternity Cover), Full Time - 40 hours per week We have an exciting opportunity for a Customer Service Advisor to join us at our hub in Leeds. About the Roles As a Customer Service Advisor joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email. Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll ideally have previous experience within the repairs and maintenance sector, or a trade-based background, with experience dealing with high volumes of calls and good problem-solving skills. Benefits 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Eye Care Vouchers About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Apr 18, 2024
Full time
Fixed Term for 6 Months (Maternity Cover), Full Time - 40 hours per week We have an exciting opportunity for a Customer Service Advisor to join us at our hub in Leeds. About the Roles As a Customer Service Advisor joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email. Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll ideally have previous experience within the repairs and maintenance sector, or a trade-based background, with experience dealing with high volumes of calls and good problem-solving skills. Benefits 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Eye Care Vouchers About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Do you enjoy helping customers? Do you have office-based experience? If so, this could be the right opportunity for you. Based in Basingstoke, we are working with a growing organisation who are seeking a Customer Service Advisor to join their team on a full-time, permanent basis. You will be working on a rota basis working 7.5 hours a day between 8.00am and 6.00pm Monday to Friday. For the first 6 months, you will be based in their Basingstoke office, you will then have the option to work on a hybrid basis. Key Duties: Working in a busy and demanding contact centre environment you will be receiving incoming calls and responding to customer enquiries. Ensure accurate input of relevant data including detailed notes, actions, agreed plans Handle customer complaints with a can-do approach Deliver first point of contact resolution to customer transactional queries What they looking for: Individuals with great customer service skills who have the ability to actively listen. Calls can be complex and difficult so you will need to be resilient. You need to have good computer literacy - the organisation uses multiple systems which you will be using while talking to their customers. Empathy and a passion for helping people The ability to connect and communicate with colleagues across the business The majority of customers call relate to repairs, so an understanding of what can happen in a home is an advantage. If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful.
Apr 18, 2024
Full time
Do you enjoy helping customers? Do you have office-based experience? If so, this could be the right opportunity for you. Based in Basingstoke, we are working with a growing organisation who are seeking a Customer Service Advisor to join their team on a full-time, permanent basis. You will be working on a rota basis working 7.5 hours a day between 8.00am and 6.00pm Monday to Friday. For the first 6 months, you will be based in their Basingstoke office, you will then have the option to work on a hybrid basis. Key Duties: Working in a busy and demanding contact centre environment you will be receiving incoming calls and responding to customer enquiries. Ensure accurate input of relevant data including detailed notes, actions, agreed plans Handle customer complaints with a can-do approach Deliver first point of contact resolution to customer transactional queries What they looking for: Individuals with great customer service skills who have the ability to actively listen. Calls can be complex and difficult so you will need to be resilient. You need to have good computer literacy - the organisation uses multiple systems which you will be using while talking to their customers. Empathy and a passion for helping people The ability to connect and communicate with colleagues across the business The majority of customers call relate to repairs, so an understanding of what can happen in a home is an advantage. If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful.
Customer Service Advisor / Officer Repairs/Housing Queries OUT OF HOURS WORK (36 hour week) Housing and Environment (emergencies) OOH team Monday to Friday (Apply online only), weekends and bank holidays. You will have considerable experience in a similar customer service role and display strong communication and people skills. Most importantly, will be your flexible and collaborative approach and your willingness to address challenges and get things done The role Would you like to work within a fast paced vibrant environment and become part of our Out of Hours Team providing a professional, customer focused service to our callers? Are you able to provide a professional, high quality, front line customer focused service to all Out of Hours callers ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact? We are seeking an excellent communicator who will handle enquires from customers, internal and external stakeholders providing excellent customer services. You will be sensitive to the needs of the diverse local community and use all services available to help meet the needs of individuals by liaising with colleagues across the Council, contractors and other partner agencies to resolve enquiries.
Apr 18, 2024
Contractor
Customer Service Advisor / Officer Repairs/Housing Queries OUT OF HOURS WORK (36 hour week) Housing and Environment (emergencies) OOH team Monday to Friday (Apply online only), weekends and bank holidays. You will have considerable experience in a similar customer service role and display strong communication and people skills. Most importantly, will be your flexible and collaborative approach and your willingness to address challenges and get things done The role Would you like to work within a fast paced vibrant environment and become part of our Out of Hours Team providing a professional, customer focused service to our callers? Are you able to provide a professional, high quality, front line customer focused service to all Out of Hours callers ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact? We are seeking an excellent communicator who will handle enquires from customers, internal and external stakeholders providing excellent customer services. You will be sensitive to the needs of the diverse local community and use all services available to help meet the needs of individuals by liaising with colleagues across the Council, contractors and other partner agencies to resolve enquiries.
Customer Advisor £22,500 a year Stoke-on-Trent Permanent, Full Time No corporate call centre here! Instead, you'll be based at one of our community hubs across Stoke-on-Trent, providing support and advice to customers over a coffee, the phone or online. As a social housing provider, our customers are central to everything that we do. This means that our Customer Advisors play a crucial role in balancing the needs of both the customer and the business, to deliver the very best customer experience. Job requirements: Advise customers and manage their expectations across a range of services. You'll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent. Exceed customer expectations with every interaction. Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system. You'll ensure the system is up to date and fully representative of our customers' experience. Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed. What we're looking for: An understanding of great customer service. An effective communicator who is empathetic and customer focused. An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required. Someone who can work under pressure, prioritising work within changing priorities and time constraints. Good ICT skills. Educated to A Level standard or equivalent. Help us to make sure everyone in our region has access to a happy home. APPLY NOW! We'll be interviewing as we go so might close the application process early if we find the right person.
Apr 17, 2024
Full time
Customer Advisor £22,500 a year Stoke-on-Trent Permanent, Full Time No corporate call centre here! Instead, you'll be based at one of our community hubs across Stoke-on-Trent, providing support and advice to customers over a coffee, the phone or online. As a social housing provider, our customers are central to everything that we do. This means that our Customer Advisors play a crucial role in balancing the needs of both the customer and the business, to deliver the very best customer experience. Job requirements: Advise customers and manage their expectations across a range of services. You'll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent. Exceed customer expectations with every interaction. Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system. You'll ensure the system is up to date and fully representative of our customers' experience. Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed. What we're looking for: An understanding of great customer service. An effective communicator who is empathetic and customer focused. An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required. Someone who can work under pressure, prioritising work within changing priorities and time constraints. Good ICT skills. Educated to A Level standard or equivalent. Help us to make sure everyone in our region has access to a happy home. APPLY NOW! We'll be interviewing as we go so might close the application process early if we find the right person.
Warranty Claims Handler required in Norwich area Salary DOE Working hours Monday-Friday We are looking for a Warranty Claims Handler to join an independent dealer in Norwich. You will be handling inbound enquiries from customers via telephone and email regarding repairs to their vehicles, assisting throughout the claims process. The ideal candidate will have a motor trade background as a Technician / Mechanic, however if you've worked as a Service Advisor and developed a reasonable technical knowledge, we'd be interested to hear from you. You will need to provide outstanding customer service in a friendly and professional manner. Previous experience within the motor industry is essential. Key Responsibilities: Assessing and confirming the cause of issues on vehicles with failed components while advising the claims team. Reviewing warranty claims. Reviewing vehicle inspection reports. Creating claim analysis on receipt of a repair diagnosis or estimate. Checking vehicle Reports such as service history and MOT Records to ensure vehicles have been maintained Providing analysis, advice and guidance to our claims and sales teams This would suit a Warranty Advisor/ Ex Mechanic or Mechanic looking to come off the tools. This role can potentially be done remotely after couple months in the work environment. Apply now with your full CV to Chloe at WeRecruit Auto quoting job reference ST1341 Automotive - Motor Trade - Car Sales - Vehicle Sales - Service - Warranty Claims Handler - Warranty Claims Advisor - Aftersales - Mechanic- Off the tools - Norwich- Norfolk - Work From home - Flexible working hours Full Time - Permanent - Job - Career Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Apr 17, 2024
Full time
Warranty Claims Handler required in Norwich area Salary DOE Working hours Monday-Friday We are looking for a Warranty Claims Handler to join an independent dealer in Norwich. You will be handling inbound enquiries from customers via telephone and email regarding repairs to their vehicles, assisting throughout the claims process. The ideal candidate will have a motor trade background as a Technician / Mechanic, however if you've worked as a Service Advisor and developed a reasonable technical knowledge, we'd be interested to hear from you. You will need to provide outstanding customer service in a friendly and professional manner. Previous experience within the motor industry is essential. Key Responsibilities: Assessing and confirming the cause of issues on vehicles with failed components while advising the claims team. Reviewing warranty claims. Reviewing vehicle inspection reports. Creating claim analysis on receipt of a repair diagnosis or estimate. Checking vehicle Reports such as service history and MOT Records to ensure vehicles have been maintained Providing analysis, advice and guidance to our claims and sales teams This would suit a Warranty Advisor/ Ex Mechanic or Mechanic looking to come off the tools. This role can potentially be done remotely after couple months in the work environment. Apply now with your full CV to Chloe at WeRecruit Auto quoting job reference ST1341 Automotive - Motor Trade - Car Sales - Vehicle Sales - Service - Warranty Claims Handler - Warranty Claims Advisor - Aftersales - Mechanic- Off the tools - Norwich- Norfolk - Work From home - Flexible working hours Full Time - Permanent - Job - Career Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Morgan Sindall Property Services
Billericay, Essex
Full Time - Permanent We are looking to recruit a Customer Service Advisor to join our team in at our Basildon Contract, About the Role Joining our team, you'll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You'll liaise with our supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times. Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills. Benefits 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Eye Care Vouchers About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Apr 17, 2024
Full time
Full Time - Permanent We are looking to recruit a Customer Service Advisor to join our team in at our Basildon Contract, About the Role Joining our team, you'll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You'll liaise with our supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times. Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills. Benefits 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Eye Care Vouchers About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Excellent salary Interesting and varied work Established award winning independent company Good working environment On behalf of our award winning customer who specialises in service and repair of premium brand vehicles we are seeking an experienced Vehicle Technician to join their busy team. No two days are the same and the work is challenging but interesting involving servicing of cars and light commercial vehicles, complex breakdown and rebuild of engines, gearboxes and other mechanical parts for both day to day customers and to support their global reselling of parts. The Job Carry out inspections, repairs and services Breakdown and rebuild of engines and other complex mechanical parts Liaise with service advisors and customers Working hours Mon - Fri days, and one Saturday morning in 3 weekends Based from a modern garage in Oldham About You Have you worked as a Vehicle Technician or Mechanic? Ideally have experience of passenger and light commercial vehicles Have relevant qualifications (NVQ Level 3, City and Guilds etc) Full driving licence You re able to follow relevant procedures Good in a team and working with others The Company Award winning independent Good, honest and down-to-earth people Well-established company who can offer a long-term career Employees get looked after and rewarded Next Steps If you re near Oldham and have a background as a Vehicle Technician or Mechanic, apply with your CV to The Recruitment Fix Ltd.
Apr 17, 2024
Full time
Excellent salary Interesting and varied work Established award winning independent company Good working environment On behalf of our award winning customer who specialises in service and repair of premium brand vehicles we are seeking an experienced Vehicle Technician to join their busy team. No two days are the same and the work is challenging but interesting involving servicing of cars and light commercial vehicles, complex breakdown and rebuild of engines, gearboxes and other mechanical parts for both day to day customers and to support their global reselling of parts. The Job Carry out inspections, repairs and services Breakdown and rebuild of engines and other complex mechanical parts Liaise with service advisors and customers Working hours Mon - Fri days, and one Saturday morning in 3 weekends Based from a modern garage in Oldham About You Have you worked as a Vehicle Technician or Mechanic? Ideally have experience of passenger and light commercial vehicles Have relevant qualifications (NVQ Level 3, City and Guilds etc) Full driving licence You re able to follow relevant procedures Good in a team and working with others The Company Award winning independent Good, honest and down-to-earth people Well-established company who can offer a long-term career Employees get looked after and rewarded Next Steps If you re near Oldham and have a background as a Vehicle Technician or Mechanic, apply with your CV to The Recruitment Fix Ltd.
Do you thrive on the opportunity to work as part of a team, in a fast-paced environment? Do you have experience in a customer focused role within retail or a contact centre? We're looking for three Customer Care Professionals to join our vibrant Contact Centre team, based at our Nottingham Head Office. You'll need to be an enthusiastic and driven team player with experience in a customer focused role, as you'll be dealing with incoming and outbound queries, via telephone and email, from customers and our self-employed advisor network. As a Customer Care Professional, you'll need great communication skills as you'll be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes. Decision making is an important aspect of this role, as you'll be negotiating discounts in line with company guidelines, and you must be able to handle complaints appropriately, whilst remaining professional and respectful at all times. Personal development is a key part of what we do here, so you'll need to take ownership of your own personal development plan, in addition to being part of a dynamic team. Customer Care Professional key responsibilities Objection / complaint handling in a professional and respectful manner at all times. Liaising with internal departments to investigate and resolve customer order issues through to a satisfactory conclusion. Liaising with field based Advisors, Design Consultants, Installers and the Field Management Teams to organise service calls to customers properties Working with third parties to organise customer repairs and ensure this is completed within the agreed timescale. Process compensation, credits and negotiate discounts with customers in line with company guidelines. Take payments in line with PCI compliance. We love new ideas here at Hillarys - Our Hillarys Ideas Programme will inspire you to identify and generate fresh ideas to delight our customers and our team. Successful candidates can look forward to joining a lively and friendly team with a fun but fast-paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount. The rate of pay for this role is £12 per hour, working 37.5 hours per week, Monday - Friday. We understand that there is no 'one size fits all' approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please do let us know and we will be happy to accommodate Everyone who applies will receive a response.
Apr 15, 2024
Full time
Do you thrive on the opportunity to work as part of a team, in a fast-paced environment? Do you have experience in a customer focused role within retail or a contact centre? We're looking for three Customer Care Professionals to join our vibrant Contact Centre team, based at our Nottingham Head Office. You'll need to be an enthusiastic and driven team player with experience in a customer focused role, as you'll be dealing with incoming and outbound queries, via telephone and email, from customers and our self-employed advisor network. As a Customer Care Professional, you'll need great communication skills as you'll be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes. Decision making is an important aspect of this role, as you'll be negotiating discounts in line with company guidelines, and you must be able to handle complaints appropriately, whilst remaining professional and respectful at all times. Personal development is a key part of what we do here, so you'll need to take ownership of your own personal development plan, in addition to being part of a dynamic team. Customer Care Professional key responsibilities Objection / complaint handling in a professional and respectful manner at all times. Liaising with internal departments to investigate and resolve customer order issues through to a satisfactory conclusion. Liaising with field based Advisors, Design Consultants, Installers and the Field Management Teams to organise service calls to customers properties Working with third parties to organise customer repairs and ensure this is completed within the agreed timescale. Process compensation, credits and negotiate discounts with customers in line with company guidelines. Take payments in line with PCI compliance. We love new ideas here at Hillarys - Our Hillarys Ideas Programme will inspire you to identify and generate fresh ideas to delight our customers and our team. Successful candidates can look forward to joining a lively and friendly team with a fun but fast-paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount. The rate of pay for this role is £12 per hour, working 37.5 hours per week, Monday - Friday. We understand that there is no 'one size fits all' approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please do let us know and we will be happy to accommodate Everyone who applies will receive a response.
Job Description Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! Inbound Telephone based role, Full Time Monday to Friday 9-5:30, £22,000 We are looking for a Property Coordinator for our newly recreated Corporate Property team in Annesley, Nottingham. Responsibilities To be the sole point of contact for our clients and maintain and build upon the relationship. Ensure any efficiencies are recommended immediately to improve and exceed tenant and landlord requirements. Proactive management on their properties in line with industry standards. Liaise with Clients, Tenants, Contractors and Colleagues in order to deal with any matters that may arise to ensure the wellbeing of the tenants and landlords properties. Arranging contractors to carry out repairs and maintenance as required. Key Skills Ensuring that our clients and tenants are being updated on all tasks and processes. Ensuring that our HNW landlords received a dedicated and personal 121 service regarding their multi property portfolio. Adapt and react to the challenges that arise quickly and efficiently to ensure a smooth and seamless experience for our landlords. Ability to multi task as you will be managing the entire relationship with tenants and landlords Able to generate and grow new business from existing and new clients. Excellent organisation, prioritisation and time management skills with a strong attention to detail. Experience Required Strong communication especially on the phone, influencing and relationship skills, with a customer centric approach (comfortable working with colleagues at all levels within the organisation) First class customer service skills. Ability to work proactively and using your own initiative in a fast paced environment where priorities can change regularly. Benefits Dress down Friday and Free Parking. Career progression within the property management team and wider Group. Perks at Work - Discounts on products and services inc electrical & Travel Discounts on estate agency, mortgage, conveyancing and surveying services. Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme. Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Cycle to work scheme Countrywide are part of the Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services.CC00383
Apr 12, 2024
Full time
Job Description Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! Inbound Telephone based role, Full Time Monday to Friday 9-5:30, £22,000 We are looking for a Property Coordinator for our newly recreated Corporate Property team in Annesley, Nottingham. Responsibilities To be the sole point of contact for our clients and maintain and build upon the relationship. Ensure any efficiencies are recommended immediately to improve and exceed tenant and landlord requirements. Proactive management on their properties in line with industry standards. Liaise with Clients, Tenants, Contractors and Colleagues in order to deal with any matters that may arise to ensure the wellbeing of the tenants and landlords properties. Arranging contractors to carry out repairs and maintenance as required. Key Skills Ensuring that our clients and tenants are being updated on all tasks and processes. Ensuring that our HNW landlords received a dedicated and personal 121 service regarding their multi property portfolio. Adapt and react to the challenges that arise quickly and efficiently to ensure a smooth and seamless experience for our landlords. Ability to multi task as you will be managing the entire relationship with tenants and landlords Able to generate and grow new business from existing and new clients. Excellent organisation, prioritisation and time management skills with a strong attention to detail. Experience Required Strong communication especially on the phone, influencing and relationship skills, with a customer centric approach (comfortable working with colleagues at all levels within the organisation) First class customer service skills. Ability to work proactively and using your own initiative in a fast paced environment where priorities can change regularly. Benefits Dress down Friday and Free Parking. Career progression within the property management team and wider Group. Perks at Work - Discounts on products and services inc electrical & Travel Discounts on estate agency, mortgage, conveyancing and surveying services. Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme. Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Cycle to work scheme Countrywide are part of the Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services.CC00383
Parts Advisor - Ipswich BMW £26,862.26, OTE Up to £32,000 45 Hours Full Time working 1 in 3 Saturday Mornings paid as overtime Create experiences you can be proud of. Working with world-class brands as a Parts Advisor you eill be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you'll broaden your experienceacross both site and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you 33 days' annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans , and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you'll do day to day Provide an outstanding level of customer care to those Advise customers on parts availability Provide advice on suitable parts to fit the customer's requirements Monitor and manage stock levels Monitor and arrange stock delivery Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers IT Skills including previous use of web systems, email and Microsoft excel Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone.
Apr 12, 2024
Full time
Parts Advisor - Ipswich BMW £26,862.26, OTE Up to £32,000 45 Hours Full Time working 1 in 3 Saturday Mornings paid as overtime Create experiences you can be proud of. Working with world-class brands as a Parts Advisor you eill be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you'll broaden your experienceacross both site and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you 33 days' annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans , and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you'll do day to day Provide an outstanding level of customer care to those Advise customers on parts availability Provide advice on suitable parts to fit the customer's requirements Monitor and manage stock levels Monitor and arrange stock delivery Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers IT Skills including previous use of web systems, email and Microsoft excel Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone.