Principal Operations Manager
Birmingham or London (mobile role)
£60,000 - £65,000 per annum
What is the purpose of this role?
Identify customer requirements and contractual obligations to deliver great customer experience.
Set clear direction for the standardisation and transformation of BMS systems across the business.
Provide organisational direction and leadership to a team of energy specialists to ensure outputs are delivered to a consistent, high standard.
Develop Amey Secure Infrastructure energy services in line with market and customer expectations, including the continual professional development of the energy team and graduate placements.
What will his role involve?
Support the business and senior management team by helping to build a clear and coherent customer offering in relation to energy and utilities consumption.
Work with FM SMT members and internal comms to raise profile of energy and energy management throughout the FM business;
Build and maintain positive relationships with internal and external customers and clients to fully understand their requirements and priorities for improving efficient use of utilities across their sites
Customer and Account Management
Manage strategic energy customer relationships with MoJ and local Authorities as appropriate
Oversee FM energy contract and legislative compliance; ensuring that all contracts are delivered in line with contractual obligations and associated legal compliance (DECs/EPCs/Air Con Inspections)
Develop a plan to deliver great customer service in all contracts around energy;
Understand the key contractual requirements which must be delivered across a range of contract forms in to minimise commercial and operational risks to the business
Develop plans for the identification and delivery of further revenue-generating work which will benefit the customer.
Leadership and Management
Team Leadership - Ensure that team activities and working practices are compliant with company Health, Safety, Environmental and Quality procedures and guidance.
Develop a plan for the team to ensure career progression and training to all required standard/skills
Organise and manage the team and ensure appropriate resources are applied to deliver requirements to a reliable standard.
A recognised professional registration with an energy (or closely related) institute. (Or can demonstrate active engagement towards such).
Demonstrable experience in team leadership and development.
Ability to identify and understand contractual requirements for managing energy and utilities within an FM environment
Experience of identifying and assessing energy and water efficiency options within a variety of buildings and preparing proposals and assessments for presentation to clients and customers.
Evaluation and implementation of energy innovation, including hardware, software and systems/processes.
Mobile work across the UK, including clean driving licence