Family Support Coordinator Location: Chorley, Lancashire. Hours of work: Minimum - 20 hours per week; Monday-Friday. Rate Of Pay: £24,333, Full time equivalent (12.64 per hour) + Employer pension contribution. Home-Start Central Lancashire is a local community network of trained volunteers and expert support helping families with young children through their challenging times. We are there for parents and children when they need them the most because they know that childhood can t wait. We are looking to recruit a Family Support Coordinator to join our growing team. Purposes of the job To contribute to the effective day to day operation of the scheme. To maintain high standards of practice in supporting families within the organisations model. To ensure equality of opportunity, fairness, and diversity in all aspects of the scheme s work. Implement good safeguarding practice in all areas of work. Main Responsibilities Supporting the work of the scheme Undertaking work as delegated by the Family Support Manager to support the strategic management, development, and future funding of the scheme. Supporting the implementation and review of all organisations policies and procedures. Complying with the scheme s administration, monitoring, and financial systems. Promoting the work of the scheme, as required by the Lead Coordinator. Contributing to and supporting the development of the organisations network locally, regionally, and nationally. Support for families Receiving referrals and assessing needs of families. Introducing families to appropriate support. Ensuring support to families is reviewed at regular intervals and at the end of support. To undertake designated responsibilities to safeguard and promote children s welfare. Managing volunteers Selecting and preparing suitable volunteers. Matching and introducing volunteers to families. Contribute as directed to the delivery of the preparation course in full and to a high standard to all prospective volunteers. Providing support, supervision, and initial and on-going training opportunities for volunteers. Working in partnership Ensuring appropriate liaison with referrers and other professionals. Networking appropriately within the community. If this Family Support Coordinator opportunity is of interest, apply now to be immediately considered and we will be in touch. Successful candidates will be subject to DBS checks and required to provide 2 references.
Apr 15, 2024
Full time
Family Support Coordinator Location: Chorley, Lancashire. Hours of work: Minimum - 20 hours per week; Monday-Friday. Rate Of Pay: £24,333, Full time equivalent (12.64 per hour) + Employer pension contribution. Home-Start Central Lancashire is a local community network of trained volunteers and expert support helping families with young children through their challenging times. We are there for parents and children when they need them the most because they know that childhood can t wait. We are looking to recruit a Family Support Coordinator to join our growing team. Purposes of the job To contribute to the effective day to day operation of the scheme. To maintain high standards of practice in supporting families within the organisations model. To ensure equality of opportunity, fairness, and diversity in all aspects of the scheme s work. Implement good safeguarding practice in all areas of work. Main Responsibilities Supporting the work of the scheme Undertaking work as delegated by the Family Support Manager to support the strategic management, development, and future funding of the scheme. Supporting the implementation and review of all organisations policies and procedures. Complying with the scheme s administration, monitoring, and financial systems. Promoting the work of the scheme, as required by the Lead Coordinator. Contributing to and supporting the development of the organisations network locally, regionally, and nationally. Support for families Receiving referrals and assessing needs of families. Introducing families to appropriate support. Ensuring support to families is reviewed at regular intervals and at the end of support. To undertake designated responsibilities to safeguard and promote children s welfare. Managing volunteers Selecting and preparing suitable volunteers. Matching and introducing volunteers to families. Contribute as directed to the delivery of the preparation course in full and to a high standard to all prospective volunteers. Providing support, supervision, and initial and on-going training opportunities for volunteers. Working in partnership Ensuring appropriate liaison with referrers and other professionals. Networking appropriately within the community. If this Family Support Coordinator opportunity is of interest, apply now to be immediately considered and we will be in touch. Successful candidates will be subject to DBS checks and required to provide 2 references.
We are currently looking for someone to provide administrative support to our team based in Lincolnshire. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide. Location: Sleaford, NG34 9PF (100% office based) Salary: £22,011 per annum Hours: 37 hours per week. Days & Times: Monday to Friday, 8:30am to 5:00pm. Closing Date: Friday 19th April 2024 Interview Date: TBD with candidates. Interviews may take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders). The Role - As a Clerical Officer, your main duties will include: Providing a professional customer service experience to all callers on behalf of the Lincolnshire team Providing clerical support to all staff including production of letters and other paperwork, producing invoices, minuting meetings, and providing recruitment support Managing an internal database, including the uploading of new referrals and other relevant documentation on behalf of the Lincolnshire team Producing accurate statistics and reports Receiving and recording all incoming/outgoing mail and faxes Monitoring and replenishing office stationery stocks Skills, Experience and Qualifications - We are looking for someone with the following attributes: Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook) Ability to input and maintain accurate data records Ability to manage workload effectively Ability to work as part of a team and on own initiative Ability to work flexibly and to deadlines Ability to produce business correspondence to a high standard Experience in a customer service environment Experience of minute taking Minimum GCSE Grade '4' or equivalent in English and Maths Previous roles you may have experience in : Business Administrator, Office Administrator, Administrative Assistant, Administrative Coordinator, Administrative Officer, Secretary, Receptionist. Perks: Employee Assistance Programme / Subsidised Car Breakdown Cover / 23 Days annual leave initially (Increased entitlement with length of service) / Flexible half-day finish / 2 Additional leave days in December (After 12 months service) / Death in Service Benefit. Penderels Trust is a Disability Confident Employer and will offer a guaranteed interview to disabled candidates who meet the job specification.
Apr 15, 2024
Full time
We are currently looking for someone to provide administrative support to our team based in Lincolnshire. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide. Location: Sleaford, NG34 9PF (100% office based) Salary: £22,011 per annum Hours: 37 hours per week. Days & Times: Monday to Friday, 8:30am to 5:00pm. Closing Date: Friday 19th April 2024 Interview Date: TBD with candidates. Interviews may take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders). The Role - As a Clerical Officer, your main duties will include: Providing a professional customer service experience to all callers on behalf of the Lincolnshire team Providing clerical support to all staff including production of letters and other paperwork, producing invoices, minuting meetings, and providing recruitment support Managing an internal database, including the uploading of new referrals and other relevant documentation on behalf of the Lincolnshire team Producing accurate statistics and reports Receiving and recording all incoming/outgoing mail and faxes Monitoring and replenishing office stationery stocks Skills, Experience and Qualifications - We are looking for someone with the following attributes: Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook) Ability to input and maintain accurate data records Ability to manage workload effectively Ability to work as part of a team and on own initiative Ability to work flexibly and to deadlines Ability to produce business correspondence to a high standard Experience in a customer service environment Experience of minute taking Minimum GCSE Grade '4' or equivalent in English and Maths Previous roles you may have experience in : Business Administrator, Office Administrator, Administrative Assistant, Administrative Coordinator, Administrative Officer, Secretary, Receptionist. Perks: Employee Assistance Programme / Subsidised Car Breakdown Cover / 23 Days annual leave initially (Increased entitlement with length of service) / Flexible half-day finish / 2 Additional leave days in December (After 12 months service) / Death in Service Benefit. Penderels Trust is a Disability Confident Employer and will offer a guaranteed interview to disabled candidates who meet the job specification.
IT Service Desk Coordinator Reports to: IT Team Leader Location: Hastings (Hybrid) Contract: Permanent Pattern: Pattern: Full Time (Shifts: 7am to 3:30pm, 8am to 4:30pm, 9:30am to 6pm) Closing date: 03/05/2024 at 10am Interviews: Interviews will be arranged as suitable candidates are identified, so early application is strongly advised Salary: £23,463 About the role: As the IT Service Desk Coordinator, you'll play a pivotal role in our team, operating remotely to deliver outstanding support to schools and the broader Ark IT community. Your focus will be on providing proactive and reactive assistance, ensuring seamless access to IT resources for all stakeholders. You'll embody a customer-centric approach, prioritising user satisfaction while adhering to defined Service Level Agreements and Key Performance Indicators. Your efforts will contribute to maintaining the continuous availability and optimal performance of IT equipment, essential for facilitating efficient operations across our network. Key Responsibilities: Collaborate with Onsite Support Technicians to deliver superior customer service Assess and categorise incoming support requests, aligning with SLAs and appropriate support teams Act as the initial point of contact for technical assistance via IT Service Management Perform remote troubleshooting, employing diagnostic techniques and effective questioning Guide customers through troubleshooting processes via various communication channels Escalate unresolved issues to higher support levels or onsite teams Provide accurate information regarding IT products and services Manage ticket assignments daily, ensuring alignment with relevant teams and members. Key Requirements: Motivated to work towards an ITIL V3 qualification Understanding of school policies and practices Knowledge of Data Protection Legislation Valuing confidentiality and discretion Strong dedication to providing professional IT support Effective communication skills across various platforms Administrative proficiency for Service Desk operations Competency in latest Windows OS and Microsoft Office A desire to understand how technology works and how it can be used to improve productivity Demonstrate a proactive approach in building relationships with others About Ark We're an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we're a network of 39 schools, educating around 30,000 pupils in areas where we can make the biggest difference and we're recognised as one of the highest achieving academy groups in the country. We want to change the lives of children everywhere, not just in our own schools. So, we create and incubate Ventures designed not only to help pupils in Ark schools, but also to improve education systems. You'll be joining a group of like-minded, ambitious individuals who work collaboratively and are all committed to our core mission, that every child has the potential to succeed. Having just celebrated our 20 th anniversary, we are shaping our goals for the next 20 and there has never been a more exciting time to join us. Benefits: 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years' service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays Full office closure between Christmas and New Year As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests How to Apply: Apply with a CV and cover letter on our online recruitment portal. Applications to be submitted by Friday 3 rd May 2024 at 10am but please note : we will be reviewing applications on an on-going basis and this advert may close earlier than advertised depending on the level of response. This ATS application form should take no longer 20 minutes to complete. At any time, you can pause, save, and log back in. If you have any difficulty with meeting the deadline for application, please contact Interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark's safer recruitment process, please click this link . We aim to build a diverse and inclusive organisation where everyone - staff and students - can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark's diversity and inclusion commitments, please click on this link.
Apr 13, 2024
Full time
IT Service Desk Coordinator Reports to: IT Team Leader Location: Hastings (Hybrid) Contract: Permanent Pattern: Pattern: Full Time (Shifts: 7am to 3:30pm, 8am to 4:30pm, 9:30am to 6pm) Closing date: 03/05/2024 at 10am Interviews: Interviews will be arranged as suitable candidates are identified, so early application is strongly advised Salary: £23,463 About the role: As the IT Service Desk Coordinator, you'll play a pivotal role in our team, operating remotely to deliver outstanding support to schools and the broader Ark IT community. Your focus will be on providing proactive and reactive assistance, ensuring seamless access to IT resources for all stakeholders. You'll embody a customer-centric approach, prioritising user satisfaction while adhering to defined Service Level Agreements and Key Performance Indicators. Your efforts will contribute to maintaining the continuous availability and optimal performance of IT equipment, essential for facilitating efficient operations across our network. Key Responsibilities: Collaborate with Onsite Support Technicians to deliver superior customer service Assess and categorise incoming support requests, aligning with SLAs and appropriate support teams Act as the initial point of contact for technical assistance via IT Service Management Perform remote troubleshooting, employing diagnostic techniques and effective questioning Guide customers through troubleshooting processes via various communication channels Escalate unresolved issues to higher support levels or onsite teams Provide accurate information regarding IT products and services Manage ticket assignments daily, ensuring alignment with relevant teams and members. Key Requirements: Motivated to work towards an ITIL V3 qualification Understanding of school policies and practices Knowledge of Data Protection Legislation Valuing confidentiality and discretion Strong dedication to providing professional IT support Effective communication skills across various platforms Administrative proficiency for Service Desk operations Competency in latest Windows OS and Microsoft Office A desire to understand how technology works and how it can be used to improve productivity Demonstrate a proactive approach in building relationships with others About Ark We're an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we're a network of 39 schools, educating around 30,000 pupils in areas where we can make the biggest difference and we're recognised as one of the highest achieving academy groups in the country. We want to change the lives of children everywhere, not just in our own schools. So, we create and incubate Ventures designed not only to help pupils in Ark schools, but also to improve education systems. You'll be joining a group of like-minded, ambitious individuals who work collaboratively and are all committed to our core mission, that every child has the potential to succeed. Having just celebrated our 20 th anniversary, we are shaping our goals for the next 20 and there has never been a more exciting time to join us. Benefits: 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years' service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays Full office closure between Christmas and New Year As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests How to Apply: Apply with a CV and cover letter on our online recruitment portal. Applications to be submitted by Friday 3 rd May 2024 at 10am but please note : we will be reviewing applications on an on-going basis and this advert may close earlier than advertised depending on the level of response. This ATS application form should take no longer 20 minutes to complete. At any time, you can pause, save, and log back in. If you have any difficulty with meeting the deadline for application, please contact Interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark's safer recruitment process, please click this link . We aim to build a diverse and inclusive organisation where everyone - staff and students - can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark's diversity and inclusion commitments, please click on this link.
Retrofit Coordinator Job in Manchester / Hybrid Working Retrofit Coordinator job in Manchester, joining an expanding retrofit team of a reputable and established Architecture practice. This is a new service offering supported by their existing design and technical teams and you will lead on the coordination of retrofit projects for both high-rise and traditional buildings, enhancing energy efficiency and sustainability. The role offers a salary of up to 45,000 + Mileage + Hybrid Working + Progression. They are an architectural practice of 20, with long-standing client relationships, they have designed and delivered projects across residential, care home, commercial and leisure projects, refurb, maintenance and education. Now expanding into retrofit and sustainability projects, they have plans to grow this team over the next coming years. This role will closely with the Director and will play a pivotal role in leading their initial retrofit projects for Housing Association clients. Role & Responsibilities -Working in collaboration with contractors and consultants and the internal design/technical teams plan, manage, and executing multiple retrofit projects across The North and further afield across England when required - Coordinate on-site assessments, audits, and inspections to identify retrofit opportunities - Collaborate with internal teams to develop comprehensive retrofit plans and specifications - Develop accurate project budgets, cost estimates, and realistic timelines - Source and engage contractors, suppliers, and vendors to carry out retrofit work - Monitor project progress, ensuring regular updates to stakeholders and resolution of any issues - Ensure full compliance with industry standards and regulations - Cultivate strong relationships with clients, contractors and internal stakeholders to ensure effective delivery of projects - Use of Pashub and Elmhurst software / packages. Required Skills & Experience - Proven experience in delivering retrofit projects - Consultancy background or retrofit company - Level 5 Retrofit Coordinator Qualification - Ability to coordinate multiple projects - Proficient in Pashub and Elmhrst software / packages - Proficient in Microsoft Office. What you get back - Salary 35,000 - 45,000 (Negotiable) - Hybrid Working - Mileage 35per per mile - Regular social events - Pension scheme. Apply If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies. In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website. Referral Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period. Retrofit Coordinator Job in Manchester - Your Property Recruitment Specialists (Recruiter: Kelly Armour Job Ref: 14336)
Apr 12, 2024
Full time
Retrofit Coordinator Job in Manchester / Hybrid Working Retrofit Coordinator job in Manchester, joining an expanding retrofit team of a reputable and established Architecture practice. This is a new service offering supported by their existing design and technical teams and you will lead on the coordination of retrofit projects for both high-rise and traditional buildings, enhancing energy efficiency and sustainability. The role offers a salary of up to 45,000 + Mileage + Hybrid Working + Progression. They are an architectural practice of 20, with long-standing client relationships, they have designed and delivered projects across residential, care home, commercial and leisure projects, refurb, maintenance and education. Now expanding into retrofit and sustainability projects, they have plans to grow this team over the next coming years. This role will closely with the Director and will play a pivotal role in leading their initial retrofit projects for Housing Association clients. Role & Responsibilities -Working in collaboration with contractors and consultants and the internal design/technical teams plan, manage, and executing multiple retrofit projects across The North and further afield across England when required - Coordinate on-site assessments, audits, and inspections to identify retrofit opportunities - Collaborate with internal teams to develop comprehensive retrofit plans and specifications - Develop accurate project budgets, cost estimates, and realistic timelines - Source and engage contractors, suppliers, and vendors to carry out retrofit work - Monitor project progress, ensuring regular updates to stakeholders and resolution of any issues - Ensure full compliance with industry standards and regulations - Cultivate strong relationships with clients, contractors and internal stakeholders to ensure effective delivery of projects - Use of Pashub and Elmhurst software / packages. Required Skills & Experience - Proven experience in delivering retrofit projects - Consultancy background or retrofit company - Level 5 Retrofit Coordinator Qualification - Ability to coordinate multiple projects - Proficient in Pashub and Elmhrst software / packages - Proficient in Microsoft Office. What you get back - Salary 35,000 - 45,000 (Negotiable) - Hybrid Working - Mileage 35per per mile - Regular social events - Pension scheme. Apply If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies. In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website. Referral Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period. Retrofit Coordinator Job in Manchester - Your Property Recruitment Specialists (Recruiter: Kelly Armour Job Ref: 14336)
Are you an experienced Paediatrics professional, looking to make a big difference to to lives of seriously and terminally ill children? Are you seeking a part time, flexible role in the charitable sector? Do you want to be part of a brand new, ground breaking scheme? If so this could be the ideal opportunity for you, please get in touch today! Our client is a charitable organisation who's mission is to provide support for children and young people who are sick and in medium to long -term hospital care, are seeking a Paediatrics Coordinator to join their team on a part-time, permanent basis. They are seeking a personable, organised and reliable professional to get their At Home Project off the ground and optimise its potential to support and save seriously/terminally ill children and their families. The ideal candidate will be a band 6 Paediatrics Nurse with relevant experience in the NHS/Hospital/Local Authority care/commercial care sector/relevant charity. They will be keen to make a difference where it matters most. Benefits: Brand new provision, with the opportunity to make your mark On-going training and support Established charity with excellent funding routes PERMANENT employment (not related to funding) As a Paediatrics Coordinator, you will: To take responsibility for the launch and development of the At Home Project in Wandsworth, South London. To provide assessment, emotional support and guidance to children and families on a case by case basis and to manage a caseload of around 20 children at any one time, approximately 200 children per year. To work as a key member of the core team in ensuring the smooth running of the organisation day to day and its integration of this project in its service offering. To work with the Hospital Team and to act as a catalyst and support to better transition support for children moving between Hospital and Home settings, between or after bouts of care. To ensure accurate and accessible systems, and records, including support and progression markers and relevant communications with all stakeholders. In time, to work with the CEO to develop peer support mechanisms for parents, to help address the support gaps such parents/carers face when their child is so ill. To support partnerships working and development across all stakeholders and potential partners, including local authorities, NHS staff and the business and wider community. To be successful as a Paediatrics Coordinator, you will: Be well versed in Community/NHS care settings, especially in the care of children and young people, and by extension, with their parents and families. Ideally, A car driver with access to your own vehicle and a license with no more than three points, although London transport links are exceptional. Willing to work on a flexible hybrid pattern initially from home and from a small office or to hot desk within hospital settings. You are emotionally mature and sensitive to the emotional needs of children and families in such a challenging and anxious situation, or in the case of bereavement Be a qualified Paediatrics Nurse, operating at Band 6 In return, my client is offering an annual salary of up to £40,000, pro rata, depending on experience. Please note, this is a part-time, permanent position. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
Apr 11, 2024
Full time
Are you an experienced Paediatrics professional, looking to make a big difference to to lives of seriously and terminally ill children? Are you seeking a part time, flexible role in the charitable sector? Do you want to be part of a brand new, ground breaking scheme? If so this could be the ideal opportunity for you, please get in touch today! Our client is a charitable organisation who's mission is to provide support for children and young people who are sick and in medium to long -term hospital care, are seeking a Paediatrics Coordinator to join their team on a part-time, permanent basis. They are seeking a personable, organised and reliable professional to get their At Home Project off the ground and optimise its potential to support and save seriously/terminally ill children and their families. The ideal candidate will be a band 6 Paediatrics Nurse with relevant experience in the NHS/Hospital/Local Authority care/commercial care sector/relevant charity. They will be keen to make a difference where it matters most. Benefits: Brand new provision, with the opportunity to make your mark On-going training and support Established charity with excellent funding routes PERMANENT employment (not related to funding) As a Paediatrics Coordinator, you will: To take responsibility for the launch and development of the At Home Project in Wandsworth, South London. To provide assessment, emotional support and guidance to children and families on a case by case basis and to manage a caseload of around 20 children at any one time, approximately 200 children per year. To work as a key member of the core team in ensuring the smooth running of the organisation day to day and its integration of this project in its service offering. To work with the Hospital Team and to act as a catalyst and support to better transition support for children moving between Hospital and Home settings, between or after bouts of care. To ensure accurate and accessible systems, and records, including support and progression markers and relevant communications with all stakeholders. In time, to work with the CEO to develop peer support mechanisms for parents, to help address the support gaps such parents/carers face when their child is so ill. To support partnerships working and development across all stakeholders and potential partners, including local authorities, NHS staff and the business and wider community. To be successful as a Paediatrics Coordinator, you will: Be well versed in Community/NHS care settings, especially in the care of children and young people, and by extension, with their parents and families. Ideally, A car driver with access to your own vehicle and a license with no more than three points, although London transport links are exceptional. Willing to work on a flexible hybrid pattern initially from home and from a small office or to hot desk within hospital settings. You are emotionally mature and sensitive to the emotional needs of children and families in such a challenging and anxious situation, or in the case of bereavement Be a qualified Paediatrics Nurse, operating at Band 6 In return, my client is offering an annual salary of up to £40,000, pro rata, depending on experience. Please note, this is a part-time, permanent position. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
Unity Works has an exciting opportunity available for a Referral & Outreach Coordinator to join our team in Central London . You will join us on a full-time, Fixed Term contract ending on 31st March 2025 . In return, you will receive a competitive salary of £28,998.75 Dynamic? Effective? Creative? Passionate about supporting young people with a learning disability to navigate the complex pathways of choosing their future? We are looking for you! At Unity Works, our vision is an inclusive world where people with a learning disability who want to work, can work. Join us as we start up our pioneering programme funded through UKSPF focusing on empowering young individuals with a learning disability who are currently, or at risk of, becoming NEET to find their future pathway. This new service aims to offer a holistic, person centred approach to supporting individuals navigate this challenging period in juggling expectations of others and establishing their own identity and goals. We are looking for a team of innovative and empowering individuals who are defiant in their approach to helping young people build their strengths, define their aspirations, and achieve greatness. About the Referral & Outreach Coordinator role: Acting as the primary contact for service provision, areas of responsibility would be: Promoting interest in, and coordinating, enquiries from a range of stakeholders, triaging initial referrals, and supporting the planning, development, delivery and outcomes of activities, sessions, and workshops. Helping to ensure effective tracking and monitoring of the service and supporting the team in achieving the project outcomes. Working with teams across Unity Works with the objective of fostering independence, building resilience, and equipping individuals with the tools necessary to thrive in the workplace environment. Why Us? Unity Works is a small team with a big heart. Our staff utilize their dedication, expertise, and backgrounds to tackle the obstacles faced by individuals with a learning disability. Ensuring that they have access to equal opportunities for securing and maintaining fulfilling employment. Our work is hugely rewarding and fulfilling. We prioritize work-life balance, offering family friendly policies and flexible working hours. We provide various mental health and well-being support options, ensuring the holistic care of our staff team. From annual leave to birthdays off, pension schemes, retail and health discount schemes (such as Blue Light Care, cashback schemes, cycle2work) supporting our staff to excel in their role is crucial. Access to a range of development & training opportunities to further progress your career. What do you need to become our Referral & Outreach Coordinator? You will have a friendly and reassuring manner making you the ideal first point of contact to the service for young people, their family and carers, wider professionals all seeking answers and someone to assist with their needs. You will be flexible and a good communicator, working with, and supporting people from all different walks of life and backgrounds, so no day will be the same. You will have a great ear and understanding of the complexities facing young people with a learning disability navigating their transitions out of education. Understanding the need to the right guidance for next steps in order to complete assessments accurately with individuals. You will thrive in organizing and coordinating competing deadlines and schedules. You want to experience the joy of seeing a young person grow and shape their own futures. You will enjoy working as part of a team that works to not only identify challenges facing young people but actively works to overcome them. If you have a passion for making a difference to peoples lives, consider a career as a Referral & Outreach Coordinator with Thera Group, please click " apply " now - we would like to hear from you We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate. Unity Works understands the collective impact a diverse and inclusive team can bring. That is why we welcome applicants from all cultures, background and experiences. As a disability confident leader, we support the guaranteed interview scheme and use of the government Access to Work scheme. This role is exempt from the Rehabilitation of Offenders Act 1974. For purposes of this act, you must declare any convictions or cautions that you have received, including these that would otherwise be spent. This role is subject to a relevant DBS check should you be offered the position.
Apr 11, 2024
Full time
Unity Works has an exciting opportunity available for a Referral & Outreach Coordinator to join our team in Central London . You will join us on a full-time, Fixed Term contract ending on 31st March 2025 . In return, you will receive a competitive salary of £28,998.75 Dynamic? Effective? Creative? Passionate about supporting young people with a learning disability to navigate the complex pathways of choosing their future? We are looking for you! At Unity Works, our vision is an inclusive world where people with a learning disability who want to work, can work. Join us as we start up our pioneering programme funded through UKSPF focusing on empowering young individuals with a learning disability who are currently, or at risk of, becoming NEET to find their future pathway. This new service aims to offer a holistic, person centred approach to supporting individuals navigate this challenging period in juggling expectations of others and establishing their own identity and goals. We are looking for a team of innovative and empowering individuals who are defiant in their approach to helping young people build their strengths, define their aspirations, and achieve greatness. About the Referral & Outreach Coordinator role: Acting as the primary contact for service provision, areas of responsibility would be: Promoting interest in, and coordinating, enquiries from a range of stakeholders, triaging initial referrals, and supporting the planning, development, delivery and outcomes of activities, sessions, and workshops. Helping to ensure effective tracking and monitoring of the service and supporting the team in achieving the project outcomes. Working with teams across Unity Works with the objective of fostering independence, building resilience, and equipping individuals with the tools necessary to thrive in the workplace environment. Why Us? Unity Works is a small team with a big heart. Our staff utilize their dedication, expertise, and backgrounds to tackle the obstacles faced by individuals with a learning disability. Ensuring that they have access to equal opportunities for securing and maintaining fulfilling employment. Our work is hugely rewarding and fulfilling. We prioritize work-life balance, offering family friendly policies and flexible working hours. We provide various mental health and well-being support options, ensuring the holistic care of our staff team. From annual leave to birthdays off, pension schemes, retail and health discount schemes (such as Blue Light Care, cashback schemes, cycle2work) supporting our staff to excel in their role is crucial. Access to a range of development & training opportunities to further progress your career. What do you need to become our Referral & Outreach Coordinator? You will have a friendly and reassuring manner making you the ideal first point of contact to the service for young people, their family and carers, wider professionals all seeking answers and someone to assist with their needs. You will be flexible and a good communicator, working with, and supporting people from all different walks of life and backgrounds, so no day will be the same. You will have a great ear and understanding of the complexities facing young people with a learning disability navigating their transitions out of education. Understanding the need to the right guidance for next steps in order to complete assessments accurately with individuals. You will thrive in organizing and coordinating competing deadlines and schedules. You want to experience the joy of seeing a young person grow and shape their own futures. You will enjoy working as part of a team that works to not only identify challenges facing young people but actively works to overcome them. If you have a passion for making a difference to peoples lives, consider a career as a Referral & Outreach Coordinator with Thera Group, please click " apply " now - we would like to hear from you We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate. Unity Works understands the collective impact a diverse and inclusive team can bring. That is why we welcome applicants from all cultures, background and experiences. As a disability confident leader, we support the guaranteed interview scheme and use of the government Access to Work scheme. This role is exempt from the Rehabilitation of Offenders Act 1974. For purposes of this act, you must declare any convictions or cautions that you have received, including these that would otherwise be spent. This role is subject to a relevant DBS check should you be offered the position.
Are you a proactive, collaborative and compassionate individual with an understanding of providing support, advocacy, advice and guidance and the ability to communicate this knowledge in a variety of ways? Looking for a highly rewarding volunteer opportunity? If so, St Giles Trust has an exciting opportunity for a highly motivated Volunteer to join us as a Peer Advisor and to provide vital support, guidance and advice to our clients. About St Giles Trust An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. About this key role Our successful candidate will initially meet clients and develop an action plan, ensuring you complete action plan paperwork, while also discussing other support needs and signposting, if required, to other agencies. We will also rely on you to provide mentoring for the client in a positive manner and to support placements to help clients reach their individual specific goals. Working alongside all other agencies to build professional relationships and to look at additional support from other agencies is an essential part of this volunteer role, as are ensuring you follow all health and safety policies and procedures and liaising with - and keeping fully informed - the St Giles Peer Advisor Coordinator. What we are looking for Be willing to undergo training for the role of Peer Advisor, including a Level 3 certificate in Advice and Guidance, policies and procedures induction, and additional specialist sessions appropriate to placement. The ability to write reports and action plans (training given). Able to work on own initiative and to fellow instructions when required. Have a sound understanding of the issues faced for the clients. The ability to calculate risk and implement safety procedures when engaging with clients. Excellent interpersonal, relationship-building and communication skills, both verbal and written. In return, you can expect a generous flexible working, a mentoring programme, an advice and counselling service, and much more. Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be conducting an Enhanced Adult & Children with Child Barred list DBS. To apply, please visit our website via the 'Apply' button. Closing date: 11pm on 02 May 2024. We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
Apr 09, 2024
Full time
Are you a proactive, collaborative and compassionate individual with an understanding of providing support, advocacy, advice and guidance and the ability to communicate this knowledge in a variety of ways? Looking for a highly rewarding volunteer opportunity? If so, St Giles Trust has an exciting opportunity for a highly motivated Volunteer to join us as a Peer Advisor and to provide vital support, guidance and advice to our clients. About St Giles Trust An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. About this key role Our successful candidate will initially meet clients and develop an action plan, ensuring you complete action plan paperwork, while also discussing other support needs and signposting, if required, to other agencies. We will also rely on you to provide mentoring for the client in a positive manner and to support placements to help clients reach their individual specific goals. Working alongside all other agencies to build professional relationships and to look at additional support from other agencies is an essential part of this volunteer role, as are ensuring you follow all health and safety policies and procedures and liaising with - and keeping fully informed - the St Giles Peer Advisor Coordinator. What we are looking for Be willing to undergo training for the role of Peer Advisor, including a Level 3 certificate in Advice and Guidance, policies and procedures induction, and additional specialist sessions appropriate to placement. The ability to write reports and action plans (training given). Able to work on own initiative and to fellow instructions when required. Have a sound understanding of the issues faced for the clients. The ability to calculate risk and implement safety procedures when engaging with clients. Excellent interpersonal, relationship-building and communication skills, both verbal and written. In return, you can expect a generous flexible working, a mentoring programme, an advice and counselling service, and much more. Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be conducting an Enhanced Adult & Children with Child Barred list DBS. To apply, please visit our website via the 'Apply' button. Closing date: 11pm on 02 May 2024. We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
Do you enjoy a satisfying challenge? Are you organised and motivated to work towards nature recovering and thriving? We're looking for a Senior Project Coordinator to support us as we plan fornature recovery at National Trust sites across North Devon. Arlington Court and our North Devon places are fantastic to visit now and offer a great opportunity to be involved in shaping future landscape restoration on a large scale. We aim to be one of the biggest success stories in the Trust and need your help to make that happen. Inspired by Rosalie Chichester who turned large parts of the Arlington estate into a nature reserve before giving it to the Trust in the 1940s we are already working to make Arlington and all our North Devon places into wilder, wetter, woodier havens that are amazing for nature, people and climate. The Senior Project Co-ordinator will support two exciting projects which have recently secured Landscape Recovery Scheme funding from DEFRA and Species Survival funding from DEFRA/National Lottery Heritage Fund. This is a full-time role for 24 months. Interview date: 29 April in person at Arlington Court, Arlington, Barnstaple, Devon EX31 4LP. Our National Trust places in North Devon range from temperate coastal rainforest to secluded beaches, a historic house stuffed full of curiosities at Arlington to windswept cliffs overlooking the sea at Hartland. Arlington Court is a 2700-acre estate of formal gardens, parkland and farmland and is a flagship Nature Accelerator site, at the centre of the Trust's plans for nature recovery. This means you'll be working closely with others eager to see habitats restored and species reintroduced. You'll be joining a regional project management community - part of the South West Consultancy - who are motivated and passionate about working at pace and scale. There will be lots of opportunities for you to gain new experiences, learn from others and continue your professional development. Day-to-day you will work with the dynamic North Devon team, based mainly out of Arlington itself but hybrid working can be considered to allow this role to work for you (you could also work out of our other offices at Baggy Point or Heddon Valley). You'll be the glue that holds the project team together as you support our projects to ensure we are working efficiently as we deliver our ambitious plans for nature, people and climate. You'll arrange and support stakeholder meetings, set up reporting systems and assist project communications. You'll assist with funding bids, monitor budgets, make grant claims and liaise with funders. You'll be working alongside and supporting our project managers across projects including: Arlington Landscape Recovery Scheme is an initial 2 year feasibility / development phase project which will ultimately deliver a wide variety of environmental and social outcomes, as well as making an important contribution to national Green Future and net zero carbon targets. You will help coordinate a series of detailed management plans, setting out the direction of travel to secure the long-term future of the estate for the next 20+ years. Freshwater Renaissance is a 2-year, multi-catchment programme of work aiming to restore a functioning network of biodiverse and climate resilient freshwater habitats. The programme is funded by the Government's Species Survival Fund. The fund was developed by Defra and its Arm's-Length Bodies. It is being delivered by The National Lottery Heritage Fund in partnership with Natural England and the Environment Agency. Freshwater Renaissance is also supported by players of People's Postcode Lottery. The programme of work will be delivered across multiple river catchments at five National Trust places: Cumbria, the Bollin catchment, the Bure catchment, Holnicote and North Devon. You'll support across North Devon and at Arlington as we work to create new and restore existing wetland habitats, and to use stream restoration to reduce erosion and reduce coastal pollution. We invite applications from people from all backgrounds and communities. We will shortlist against the following minimum criteria for the role: you'll be able to multi-task and to successfully handle multiple projects, priorities and deadlines. can do attitude - ability to work well both in a team and on your own initiative. knowledge of budgets, funding and co-ordination of projects. experience of record keeping and keeping an audit trail, attention to detail, compliance. strong written and verbal communication skills, including good IT skills, setting up meetings/visits. strong people skills, enabling good working relationships with those in your team, internal and external stakeholders, and contractors. experience of collating, maintaining, analysing and preparing data to provide reports to stakeholders.
Apr 09, 2024
Full time
Do you enjoy a satisfying challenge? Are you organised and motivated to work towards nature recovering and thriving? We're looking for a Senior Project Coordinator to support us as we plan fornature recovery at National Trust sites across North Devon. Arlington Court and our North Devon places are fantastic to visit now and offer a great opportunity to be involved in shaping future landscape restoration on a large scale. We aim to be one of the biggest success stories in the Trust and need your help to make that happen. Inspired by Rosalie Chichester who turned large parts of the Arlington estate into a nature reserve before giving it to the Trust in the 1940s we are already working to make Arlington and all our North Devon places into wilder, wetter, woodier havens that are amazing for nature, people and climate. The Senior Project Co-ordinator will support two exciting projects which have recently secured Landscape Recovery Scheme funding from DEFRA and Species Survival funding from DEFRA/National Lottery Heritage Fund. This is a full-time role for 24 months. Interview date: 29 April in person at Arlington Court, Arlington, Barnstaple, Devon EX31 4LP. Our National Trust places in North Devon range from temperate coastal rainforest to secluded beaches, a historic house stuffed full of curiosities at Arlington to windswept cliffs overlooking the sea at Hartland. Arlington Court is a 2700-acre estate of formal gardens, parkland and farmland and is a flagship Nature Accelerator site, at the centre of the Trust's plans for nature recovery. This means you'll be working closely with others eager to see habitats restored and species reintroduced. You'll be joining a regional project management community - part of the South West Consultancy - who are motivated and passionate about working at pace and scale. There will be lots of opportunities for you to gain new experiences, learn from others and continue your professional development. Day-to-day you will work with the dynamic North Devon team, based mainly out of Arlington itself but hybrid working can be considered to allow this role to work for you (you could also work out of our other offices at Baggy Point or Heddon Valley). You'll be the glue that holds the project team together as you support our projects to ensure we are working efficiently as we deliver our ambitious plans for nature, people and climate. You'll arrange and support stakeholder meetings, set up reporting systems and assist project communications. You'll assist with funding bids, monitor budgets, make grant claims and liaise with funders. You'll be working alongside and supporting our project managers across projects including: Arlington Landscape Recovery Scheme is an initial 2 year feasibility / development phase project which will ultimately deliver a wide variety of environmental and social outcomes, as well as making an important contribution to national Green Future and net zero carbon targets. You will help coordinate a series of detailed management plans, setting out the direction of travel to secure the long-term future of the estate for the next 20+ years. Freshwater Renaissance is a 2-year, multi-catchment programme of work aiming to restore a functioning network of biodiverse and climate resilient freshwater habitats. The programme is funded by the Government's Species Survival Fund. The fund was developed by Defra and its Arm's-Length Bodies. It is being delivered by The National Lottery Heritage Fund in partnership with Natural England and the Environment Agency. Freshwater Renaissance is also supported by players of People's Postcode Lottery. The programme of work will be delivered across multiple river catchments at five National Trust places: Cumbria, the Bollin catchment, the Bure catchment, Holnicote and North Devon. You'll support across North Devon and at Arlington as we work to create new and restore existing wetland habitats, and to use stream restoration to reduce erosion and reduce coastal pollution. We invite applications from people from all backgrounds and communities. We will shortlist against the following minimum criteria for the role: you'll be able to multi-task and to successfully handle multiple projects, priorities and deadlines. can do attitude - ability to work well both in a team and on your own initiative. knowledge of budgets, funding and co-ordination of projects. experience of record keeping and keeping an audit trail, attention to detail, compliance. strong written and verbal communication skills, including good IT skills, setting up meetings/visits. strong people skills, enabling good working relationships with those in your team, internal and external stakeholders, and contractors. experience of collating, maintaining, analysing and preparing data to provide reports to stakeholders.
We have registered a fantastic, immediate temporary assignment working for our client in the education sector for a period of 6 months initially. This is a part-rime role working 21 hours per week with flexibility to work these hours across the week to suit you however within normal business hours. A key role for this small team, you will provide essential support relating to all areas of the employee journey, as well as getting involved with process and policy improvement projects. Please note, this is a temporary position paid on a weekly PAYE basis. The role will start immediately, so sadly candidates with a lengthy notice period cannot be considered. Temporary Part-time HR Advisor/Coordinator Responsibilities A relatively stand alone position, with support from the Head of the Departmnet, you will be responsible for the following: Ensuring a positive employee journey from recruitment through to exit Reviewing and uodating policies and handbooks Providing guidance to line managers Managing the HRIS and Drives, and ensuring GDPR compliance Assisting from a HR perspective to ensure correct payroll delivery Temporary Part-time HR Advisor/Coordinator Experience Alongside sharing the organisations values for collaboration, enthusiam and kindness, you will have the following experience: Dedicated expeirence with a HR Advisor or Coordinator position Be CIPD Level 3 qualified or above Be comfortable reviewing and implementing new processes Temporary Part-time HR Advisor/Coordinator Rewards Alongside a competitive hourly rate, the Temporary Part-time HR Advisor/Coordinator will receive the following benefits: Holiday pay Valuable experience in a nurturing organisation. Location Our client is based in Oxford (OX3), where there is sadly no parking available on-site but it is close to public transport links. The Company The client is part of the education sector and is a fun, forward thinking, independent place to work. Apply today, either online or directly to: Katie Jaggers Allen Associates (url removed) Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on Twitter, LinkedIn and Facebook. For our latest vacancies follow our Jobs on Twitter
Apr 05, 2024
Seasonal
We have registered a fantastic, immediate temporary assignment working for our client in the education sector for a period of 6 months initially. This is a part-rime role working 21 hours per week with flexibility to work these hours across the week to suit you however within normal business hours. A key role for this small team, you will provide essential support relating to all areas of the employee journey, as well as getting involved with process and policy improvement projects. Please note, this is a temporary position paid on a weekly PAYE basis. The role will start immediately, so sadly candidates with a lengthy notice period cannot be considered. Temporary Part-time HR Advisor/Coordinator Responsibilities A relatively stand alone position, with support from the Head of the Departmnet, you will be responsible for the following: Ensuring a positive employee journey from recruitment through to exit Reviewing and uodating policies and handbooks Providing guidance to line managers Managing the HRIS and Drives, and ensuring GDPR compliance Assisting from a HR perspective to ensure correct payroll delivery Temporary Part-time HR Advisor/Coordinator Experience Alongside sharing the organisations values for collaboration, enthusiam and kindness, you will have the following experience: Dedicated expeirence with a HR Advisor or Coordinator position Be CIPD Level 3 qualified or above Be comfortable reviewing and implementing new processes Temporary Part-time HR Advisor/Coordinator Rewards Alongside a competitive hourly rate, the Temporary Part-time HR Advisor/Coordinator will receive the following benefits: Holiday pay Valuable experience in a nurturing organisation. Location Our client is based in Oxford (OX3), where there is sadly no parking available on-site but it is close to public transport links. The Company The client is part of the education sector and is a fun, forward thinking, independent place to work. Apply today, either online or directly to: Katie Jaggers Allen Associates (url removed) Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on Twitter, LinkedIn and Facebook. For our latest vacancies follow our Jobs on Twitter
Customer Support Coordinator Coventry 8.30 am 5.00 pm (Flexible hours after training period - e.g., 8.00 am 4.30 pm) Competitive salary + Quarterly Bonuses based on company performance + other benefits Hybrid remote: 4 days in the office and one day working from home (following initial probation period) As a result of business growth, an exciting opportunity has become available for a Customer Support Coordinator to join an international engineering business, based in Coventry, on a permanent basis, offering great career development opportunities. Reporting to the Order Management Leader, the Customer Support Coordinator will play a crucial role in supporting and managing customer expectations. The primary responsibility of this role is to look after customer accounts but with a particular focus on logistics, freight forwarding and exports. Focusing on tracking and monitoring the customer orders through the business. Whilst not essential, the ideal candidate will have some background or experience with customs, exports or freight forwarding. In addition, a strong academic background along with at least two years of work experience are highly desirable for this role. Key Responsibilities of the Customer Support Coordinator: Serve as the primary day-to-day customer point of contact, ensuring proactive communication on all order-related matters to provide an exceptional customer experience. Actively review and manage the company order book, proactively ensuring on-time delivery performance targets are met. Handle customer inquiries and requests professionally, using problem-solving skills to address delivery or invoice challenges and implement corrective actions to prevent reoccurrence. Maintain accurate and up-to-date records in relevant databases Focus on efficient process management along with order flow and invoicing processes. Demonstrate a flexible approach to tasks and special projects, actively seeking improvements to enhance organisational efficiency and customer experience. Actively participate in team meetings, contributing ideas and initiatives. Collaborate in cross-functional team meetings. Undertake additional duties as required to support the organisation's goals. Key Skills of the Customer Support Coordinator: Demonstrates the ability to work independently and as part of the team Relevant experience in building and nurturing customer/supplier relationships Strong problem-solving skills Strong education background with a desire to learn and develop Proficiency in Microsoft packages e.g. Excel, Word and Outlook Adaptable and flexible in approaching tasks and working in different situations. Ability to work collaboratively with colleagues To show your interest in this Customer Support Coordinator role please Apply Now with a copy of your CV, should you be successfully shortlisted a member of our Team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.
Apr 04, 2024
Full time
Customer Support Coordinator Coventry 8.30 am 5.00 pm (Flexible hours after training period - e.g., 8.00 am 4.30 pm) Competitive salary + Quarterly Bonuses based on company performance + other benefits Hybrid remote: 4 days in the office and one day working from home (following initial probation period) As a result of business growth, an exciting opportunity has become available for a Customer Support Coordinator to join an international engineering business, based in Coventry, on a permanent basis, offering great career development opportunities. Reporting to the Order Management Leader, the Customer Support Coordinator will play a crucial role in supporting and managing customer expectations. The primary responsibility of this role is to look after customer accounts but with a particular focus on logistics, freight forwarding and exports. Focusing on tracking and monitoring the customer orders through the business. Whilst not essential, the ideal candidate will have some background or experience with customs, exports or freight forwarding. In addition, a strong academic background along with at least two years of work experience are highly desirable for this role. Key Responsibilities of the Customer Support Coordinator: Serve as the primary day-to-day customer point of contact, ensuring proactive communication on all order-related matters to provide an exceptional customer experience. Actively review and manage the company order book, proactively ensuring on-time delivery performance targets are met. Handle customer inquiries and requests professionally, using problem-solving skills to address delivery or invoice challenges and implement corrective actions to prevent reoccurrence. Maintain accurate and up-to-date records in relevant databases Focus on efficient process management along with order flow and invoicing processes. Demonstrate a flexible approach to tasks and special projects, actively seeking improvements to enhance organisational efficiency and customer experience. Actively participate in team meetings, contributing ideas and initiatives. Collaborate in cross-functional team meetings. Undertake additional duties as required to support the organisation's goals. Key Skills of the Customer Support Coordinator: Demonstrates the ability to work independently and as part of the team Relevant experience in building and nurturing customer/supplier relationships Strong problem-solving skills Strong education background with a desire to learn and develop Proficiency in Microsoft packages e.g. Excel, Word and Outlook Adaptable and flexible in approaching tasks and working in different situations. Ability to work collaboratively with colleagues To show your interest in this Customer Support Coordinator role please Apply Now with a copy of your CV, should you be successfully shortlisted a member of our Team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.
Circles Coordinator, Gloucestershire and Wiltshire (with flex to work in Avon) 3 or 3.5 days per week. £32,000-£38,640 pro-rata Home based. 12 month fixed term position initially (extension expected) Secondment applications welcomed. Applications by 5pm 24 April. Interviews 7 May. As a Circles Coordinator you will make a real difference to preventing sexual abuse and sexual violence. This varied and rewarding role means working with people who have sexually harmed, a team of local volunteers and public protection colleagues. Join our dedicated regional team of 12 staff and 180 volunteers working towards the vision of 'No More Victims' of sexual abuse. Abou t Circles South West We are an award winning independent charity providing services that prevent sexual re-offending by people who have sexually harmed, as well as support services for non-offending partners, family and friends impacted. Our core service is Circles of Support and Accountability; a 'Circle' is a small group of local volunteers who assist the safe integration of an individual who has sexually harmed, meeting with them over a year or more. Working closely with responsible statutory agencies we provide a complementary risk management approach, making communities safer. Informed by our practice expertise, our training and consultancy for professionals is designed to enhance skills, knowledge and understanding in order that they can more effectively engage with people who sexually harm and contribute more widely to the prevention of sexual abuse. About You With experience of working with adults convicted of sexual offences, you understand how local communities can support risk management and be committed to the safe integration in the community of people who have sexually harmed. You will be skilled in the management and support of volunteers, the critical success factor for Circles. You will assess referrals, coordinate Circles, review progress and share relevant information with police and probation. To apply, please visit our website via the button below. For an informal discussion please 'phone Jo Burden, CEO on .
Apr 04, 2024
Full time
Circles Coordinator, Gloucestershire and Wiltshire (with flex to work in Avon) 3 or 3.5 days per week. £32,000-£38,640 pro-rata Home based. 12 month fixed term position initially (extension expected) Secondment applications welcomed. Applications by 5pm 24 April. Interviews 7 May. As a Circles Coordinator you will make a real difference to preventing sexual abuse and sexual violence. This varied and rewarding role means working with people who have sexually harmed, a team of local volunteers and public protection colleagues. Join our dedicated regional team of 12 staff and 180 volunteers working towards the vision of 'No More Victims' of sexual abuse. Abou t Circles South West We are an award winning independent charity providing services that prevent sexual re-offending by people who have sexually harmed, as well as support services for non-offending partners, family and friends impacted. Our core service is Circles of Support and Accountability; a 'Circle' is a small group of local volunteers who assist the safe integration of an individual who has sexually harmed, meeting with them over a year or more. Working closely with responsible statutory agencies we provide a complementary risk management approach, making communities safer. Informed by our practice expertise, our training and consultancy for professionals is designed to enhance skills, knowledge and understanding in order that they can more effectively engage with people who sexually harm and contribute more widely to the prevention of sexual abuse. About You With experience of working with adults convicted of sexual offences, you understand how local communities can support risk management and be committed to the safe integration in the community of people who have sexually harmed. You will be skilled in the management and support of volunteers, the critical success factor for Circles. You will assess referrals, coordinate Circles, review progress and share relevant information with police and probation. To apply, please visit our website via the button below. For an informal discussion please 'phone Jo Burden, CEO on .
Senior Helpline Advisor Do you want to make a difference every day? Do you have resilience and adaptability? Can you work effectively with a focus on ensuring children and young people receive the right support to cope and recover from trauma they have experienced? If yes, then we'd love to hear from you as we have an exciting opportunity to join the Pan London Children and Young People's Service as a Senior Helpline Advisor (known internally as a Senior Triage and Early Interventions Officer) In this role you will provide immediate and short term intervention via the telephone to children and young people impacted by crime and manage a small Triage team. Position: 5511 Senior Helpline Advisor (internal title Senior Triage and Early Interventions Officer- Children and Young People) Location: London/hybrid Hours: Full-time, 37.5 hours. Monday- Friday, working on a shift pattern of 9am-5pm / 10am-6pm / 11am-7pm (Flexible working available) Contract: Fixed term until 16th January 2025 Salary: Up to £28,300 per annum (includes FTE £24,500 per annum plus £2,800 per annum London Weighting Allowance and up to £1,000 per annum Line Manager Allowance). Closing Date: 30th April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date. The Role As a Senior Triage Officer - Children and Young people s Service, you will be: Managing a team delivering initial telephone-based support and an effective triage service to those affected by crime Responsible for line managing a team including recruitment, performance management and monitoring, support and guidance Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client s needs is provided. Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice and ensuring compliance with national standards, codes of practice and all legislative requirements Be the point of escalation for complex and sensitive cases and queries, whilst providing support, advice and guidance to the team Managing and monitoring workloads across the team, promoting effective communication channels to ensure best practice About You You will need to have the following essential skills: The ability to undertake impact and risks assessments and identify appropriate support Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system Ability to work independently and as part of a team, sharing, coaching others. Good communication skills, both verbally & written and ability to demonstrate empathy In Return Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Pension with 5% employer contribution Enhanced sick pay allowances, maternity and paternity payments High Street, retail, holiday, entertainment and leisure discounts - Access to our financial wellbeing hub and salary deducted finance Employee assistance programme and wellbeing support Ongoing training and support with opportunities for career development and progression About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line. Please note this role is being advertised by NFP People on behalf of our client.
Apr 03, 2024
Contractor
Senior Helpline Advisor Do you want to make a difference every day? Do you have resilience and adaptability? Can you work effectively with a focus on ensuring children and young people receive the right support to cope and recover from trauma they have experienced? If yes, then we'd love to hear from you as we have an exciting opportunity to join the Pan London Children and Young People's Service as a Senior Helpline Advisor (known internally as a Senior Triage and Early Interventions Officer) In this role you will provide immediate and short term intervention via the telephone to children and young people impacted by crime and manage a small Triage team. Position: 5511 Senior Helpline Advisor (internal title Senior Triage and Early Interventions Officer- Children and Young People) Location: London/hybrid Hours: Full-time, 37.5 hours. Monday- Friday, working on a shift pattern of 9am-5pm / 10am-6pm / 11am-7pm (Flexible working available) Contract: Fixed term until 16th January 2025 Salary: Up to £28,300 per annum (includes FTE £24,500 per annum plus £2,800 per annum London Weighting Allowance and up to £1,000 per annum Line Manager Allowance). Closing Date: 30th April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date. The Role As a Senior Triage Officer - Children and Young people s Service, you will be: Managing a team delivering initial telephone-based support and an effective triage service to those affected by crime Responsible for line managing a team including recruitment, performance management and monitoring, support and guidance Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client s needs is provided. Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice and ensuring compliance with national standards, codes of practice and all legislative requirements Be the point of escalation for complex and sensitive cases and queries, whilst providing support, advice and guidance to the team Managing and monitoring workloads across the team, promoting effective communication channels to ensure best practice About You You will need to have the following essential skills: The ability to undertake impact and risks assessments and identify appropriate support Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system Ability to work independently and as part of a team, sharing, coaching others. Good communication skills, both verbally & written and ability to demonstrate empathy In Return Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Pension with 5% employer contribution Enhanced sick pay allowances, maternity and paternity payments High Street, retail, holiday, entertainment and leisure discounts - Access to our financial wellbeing hub and salary deducted finance Employee assistance programme and wellbeing support Ongoing training and support with opportunities for career development and progression About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line. Please note this role is being advertised by NFP People on behalf of our client.
We are recruiting for an experienced Digital Web Coordinator to join a creative marketing team within the Further Education sector. The vacancy is initially on an interim basis with the opportunity to express interest in the permanent opportunities. Location of the role will be based in Nuneaton, with the flexibility to travel to other 6 sites around Hinckley and South Leicestershire. As a Digital Web Coordinator, your main responsibilities will be: Looking at new innovative ways to create content meeting the audiences Working with the team to review the company website and looking at new ways to increase trafficking to site Liaising and collaborating with departments across the organisation to ensure all information is up to date and accurate Working with the team to create high quality creative content such as case studies, blogs, videos and podcasts Help to support to develop and deliver paid digital marketing campaigns Skills and experience required for the role: Experience within marketing Knowledge of web and digital Attention to detail Team player Good communication Ability to work towards deadlines IT literate Previously used HTML, Java, Website Analytical tools Able to deliver outstanding customer service Full time 37.5 hours a week with open discussions of working hybrid. Please note you will be required to work the occasional weekend/evenings to support with events. This vacancy will be required to undertake an Enhanced DBS Check.
Mar 31, 2024
Seasonal
We are recruiting for an experienced Digital Web Coordinator to join a creative marketing team within the Further Education sector. The vacancy is initially on an interim basis with the opportunity to express interest in the permanent opportunities. Location of the role will be based in Nuneaton, with the flexibility to travel to other 6 sites around Hinckley and South Leicestershire. As a Digital Web Coordinator, your main responsibilities will be: Looking at new innovative ways to create content meeting the audiences Working with the team to review the company website and looking at new ways to increase trafficking to site Liaising and collaborating with departments across the organisation to ensure all information is up to date and accurate Working with the team to create high quality creative content such as case studies, blogs, videos and podcasts Help to support to develop and deliver paid digital marketing campaigns Skills and experience required for the role: Experience within marketing Knowledge of web and digital Attention to detail Team player Good communication Ability to work towards deadlines IT literate Previously used HTML, Java, Website Analytical tools Able to deliver outstanding customer service Full time 37.5 hours a week with open discussions of working hybrid. Please note you will be required to work the occasional weekend/evenings to support with events. This vacancy will be required to undertake an Enhanced DBS Check.
We are looking for a self-motivated and enthusiastic individual to join our client as a Fundraising Coordinator. As a Fundraising Coordinator, you will play a pivotal role in providing support and inspiration to individuals participating in fundraising challenges and activities. Your responsibilities will extend to managing their progress, developing innovative initiatives, and diversifying the charity's fundraising income. This is an initial 6 month contract (pro rata salary) Key Responsibilities: Provide fundraising stewardship to participants of fundraising challenges through proactive telephone calls and emails. Address day-to-day queries related to online fundraising pages and offer general fundraising guidance. Cultivate relationships by providing advice, motivation, and support to fundraisers engaged in unique challenges, ensuring they meet fundraising deadlines. Identify high-performing fundraisers, offering personalised support, and developing a pipeline as needed. Follow up with fundraisers who miss deadlines, providing additional support and motivation. Express gratitude to supporters through various channels, including telephone, email, and letters, and cross-promote activities. Collaborate with internal teams such as Events, Support, Finance, Social Media, and PR contributing to social media posts and website blogs. Offer assistance to other teams especially in the lead-up to events. Record all communications on the database ensuring compliance with the Data Protection Act (GDPR). Assist in the development of fundraising activities including working with fundraising groups community fundraising promoting the lottery engaging monthly donors cultivating potential legacy donors. Attend events as required. Key Competencies: Proven experience in sales or fundraising is desirable Customer support expertise including effective telephone communication and relationship-building skills. Proficiency in multitasking and prioritisation. Experience in face-to-face meetings and relationship building Strong administrative skills Understanding of the principles of excellent customer care and the responsibilities of a charity to its donors and supporters. Ability to represent the charity effectively to external individuals and organisations. Education and Experience: Bachelor's degree in communications, marketing, business, or related field preferred Two years of experience in fundraising or a related field ideal We are looking for someone who is passionate about making a difference in people's lives. If you have a proven background in fundraising, excellent communication skills, and are driven to succeed, we would love to hear from you. The above is a brief outline of what our client has to offer in terms of employment and benefits. We have highlighted the key aspects and some of their benefits. If you are interested in finding out more about this role, get in touch today! This advert will remain open until the vacancy has been filled. We encourage you to apply early to avoid disappointment. Clockwork Recruitment is acting as an Employment Agency in relation to this vacancy
Mar 26, 2024
Contractor
We are looking for a self-motivated and enthusiastic individual to join our client as a Fundraising Coordinator. As a Fundraising Coordinator, you will play a pivotal role in providing support and inspiration to individuals participating in fundraising challenges and activities. Your responsibilities will extend to managing their progress, developing innovative initiatives, and diversifying the charity's fundraising income. This is an initial 6 month contract (pro rata salary) Key Responsibilities: Provide fundraising stewardship to participants of fundraising challenges through proactive telephone calls and emails. Address day-to-day queries related to online fundraising pages and offer general fundraising guidance. Cultivate relationships by providing advice, motivation, and support to fundraisers engaged in unique challenges, ensuring they meet fundraising deadlines. Identify high-performing fundraisers, offering personalised support, and developing a pipeline as needed. Follow up with fundraisers who miss deadlines, providing additional support and motivation. Express gratitude to supporters through various channels, including telephone, email, and letters, and cross-promote activities. Collaborate with internal teams such as Events, Support, Finance, Social Media, and PR contributing to social media posts and website blogs. Offer assistance to other teams especially in the lead-up to events. Record all communications on the database ensuring compliance with the Data Protection Act (GDPR). Assist in the development of fundraising activities including working with fundraising groups community fundraising promoting the lottery engaging monthly donors cultivating potential legacy donors. Attend events as required. Key Competencies: Proven experience in sales or fundraising is desirable Customer support expertise including effective telephone communication and relationship-building skills. Proficiency in multitasking and prioritisation. Experience in face-to-face meetings and relationship building Strong administrative skills Understanding of the principles of excellent customer care and the responsibilities of a charity to its donors and supporters. Ability to represent the charity effectively to external individuals and organisations. Education and Experience: Bachelor's degree in communications, marketing, business, or related field preferred Two years of experience in fundraising or a related field ideal We are looking for someone who is passionate about making a difference in people's lives. If you have a proven background in fundraising, excellent communication skills, and are driven to succeed, we would love to hear from you. The above is a brief outline of what our client has to offer in terms of employment and benefits. We have highlighted the key aspects and some of their benefits. If you are interested in finding out more about this role, get in touch today! This advert will remain open until the vacancy has been filled. We encourage you to apply early to avoid disappointment. Clockwork Recruitment is acting as an Employment Agency in relation to this vacancy
Helpline Advisor We currently have an opportunity for Initial Support Agents (known internally as Triage & Early Intervention Officers) to join the team based at Ingatestone, Essex. These roles are full time working shifts 8am to 4pm or 9am to 5pm Monday to Friday with the option of hybrid working. We currently have both permanent and fixed term contracts (to March 2026) available and are interested in hearing from candidates looking for both full or part-time roles. Please state in your application if you are looking for full or part time hours. Position: 5475 Triage and Early Intervention Officer Location: Essex/hybrid Hours: Full and Part Time roles available . 8am to 4pm/9am to 5pm Monday to Friday Contract: Permanent Salary: £23,500.00 per annum pro rata Closing Date: 22nd April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date. The Role You will be supporting people on the telephone, by text or email from a variety of different backgrounds, all with different experiences. No two days are the same and you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. These roles are based in the Essex office in Ingatestone. There may be an option for hybrid working between home and the office. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Working pattern will be either 8am to 4pm Monday to Friday or 9am to 5pm Monday to Friday. About You Previous experience is not required as you will receive robust training prior to working directly with clients. However, you will need to have excellent telephone and IT skills as you are required to use a database and undertake all administrative and reporting requirements. You will receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover. In Return Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity and paternity payments High Street, retail, holiday, entertainment and leisure discounts Access to our financial wellbeing hub and salary deducted finance Employee assistance programme and wellbeing support Ongoing training and support with opportunities for career development and progression About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line. Please note this role is being advertised by NFP People on behalf of our client.
Mar 25, 2024
Full time
Helpline Advisor We currently have an opportunity for Initial Support Agents (known internally as Triage & Early Intervention Officers) to join the team based at Ingatestone, Essex. These roles are full time working shifts 8am to 4pm or 9am to 5pm Monday to Friday with the option of hybrid working. We currently have both permanent and fixed term contracts (to March 2026) available and are interested in hearing from candidates looking for both full or part-time roles. Please state in your application if you are looking for full or part time hours. Position: 5475 Triage and Early Intervention Officer Location: Essex/hybrid Hours: Full and Part Time roles available . 8am to 4pm/9am to 5pm Monday to Friday Contract: Permanent Salary: £23,500.00 per annum pro rata Closing Date: 22nd April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date. The Role You will be supporting people on the telephone, by text or email from a variety of different backgrounds, all with different experiences. No two days are the same and you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. These roles are based in the Essex office in Ingatestone. There may be an option for hybrid working between home and the office. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Working pattern will be either 8am to 4pm Monday to Friday or 9am to 5pm Monday to Friday. About You Previous experience is not required as you will receive robust training prior to working directly with clients. However, you will need to have excellent telephone and IT skills as you are required to use a database and undertake all administrative and reporting requirements. You will receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover. In Return Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity and paternity payments High Street, retail, holiday, entertainment and leisure discounts Access to our financial wellbeing hub and salary deducted finance Employee assistance programme and wellbeing support Ongoing training and support with opportunities for career development and progression About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line. Please note this role is being advertised by NFP People on behalf of our client.
Introduction Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. Job Summary To support the first part of the candidate journey in branch, providing information and guidance, promoting the available services, conducting initial screening and eligibility checks, and ensuring that the candidate experience commences in a positive and appropriate manner. This function is key to maximising the number of motivated candidates who go on to participate in branch and development services activities on their journey to sustained employment. Essential Job Duties - To act as the first point of contact for candidates, providing a promotional and informative overview of the services offered by the branch and gaining candidate commitment regarding potential contracts delivered by Remploy to support their journey to employment.- To conduct "pre-streaming" questionnaires and eligibility checking to ensure that candidates fit the criteria for Remploy contracts, ensuring that they are directed to the service stream that best fits their needs (including recruitment, development, development services and where appropriate signposting to other external providers).- To build relationships and manage the expectations of candidates and anyone accompanying them to the branch, including parents, referral partners, carers and friends.- To develop a detailed understanding of the roles of the Employment Advisors for - Recruitment, the function of Development Services and the services offered by external partners in order to direct the candidate to the right service first time.- To schedule candidate meetings into the diaries of the relevant Employment Advisors in branch within appropriate timescales, and ensure that candidates leave the branch with clear information about the time and date of their next appointment.- To liaise closely with the Branch Manager, providing information and statistics for reports and branch performance management information.- To complete the appropriate documentation and record referral information onto the Clientele database system to the point at which the candidate is handed over to an Employment Advisor. - To develop local relationships with JobCentre Plus, potential referral partners and recruitment and training organisations in the area to attract and engage eligible candidates. Education and Experience Requirements - Demonstrable experience of working in role where, sales, promotional or influencing skills are required.- Background in face-to-face customer service.- Experience of working to structured targets and deadlines.- Excellent communication skills with the ability to adapt to a wide range of communication and learning styles.- Strong interpersonal skills, specifically around listening, questioning and building relationships.- Influencing skills that promote commitment and action.- Customer focused with a strong commitment to customer care.- Ability to plan and organise workload to meet required targets and deadlines.- Computer skills including Microsoft Outlook.- Numeracy and literacy skills to facilitate management reporting.- Strong team player with a positive and flexible approach to both work and colleagues. Equal Employer Opportunities Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Feb 01, 2024
Full time
Introduction Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. Job Summary To support the first part of the candidate journey in branch, providing information and guidance, promoting the available services, conducting initial screening and eligibility checks, and ensuring that the candidate experience commences in a positive and appropriate manner. This function is key to maximising the number of motivated candidates who go on to participate in branch and development services activities on their journey to sustained employment. Essential Job Duties - To act as the first point of contact for candidates, providing a promotional and informative overview of the services offered by the branch and gaining candidate commitment regarding potential contracts delivered by Remploy to support their journey to employment.- To conduct "pre-streaming" questionnaires and eligibility checking to ensure that candidates fit the criteria for Remploy contracts, ensuring that they are directed to the service stream that best fits their needs (including recruitment, development, development services and where appropriate signposting to other external providers).- To build relationships and manage the expectations of candidates and anyone accompanying them to the branch, including parents, referral partners, carers and friends.- To develop a detailed understanding of the roles of the Employment Advisors for - Recruitment, the function of Development Services and the services offered by external partners in order to direct the candidate to the right service first time.- To schedule candidate meetings into the diaries of the relevant Employment Advisors in branch within appropriate timescales, and ensure that candidates leave the branch with clear information about the time and date of their next appointment.- To liaise closely with the Branch Manager, providing information and statistics for reports and branch performance management information.- To complete the appropriate documentation and record referral information onto the Clientele database system to the point at which the candidate is handed over to an Employment Advisor. - To develop local relationships with JobCentre Plus, potential referral partners and recruitment and training organisations in the area to attract and engage eligible candidates. Education and Experience Requirements - Demonstrable experience of working in role where, sales, promotional or influencing skills are required.- Background in face-to-face customer service.- Experience of working to structured targets and deadlines.- Excellent communication skills with the ability to adapt to a wide range of communication and learning styles.- Strong interpersonal skills, specifically around listening, questioning and building relationships.- Influencing skills that promote commitment and action.- Customer focused with a strong commitment to customer care.- Ability to plan and organise workload to meet required targets and deadlines.- Computer skills including Microsoft Outlook.- Numeracy and literacy skills to facilitate management reporting.- Strong team player with a positive and flexible approach to both work and colleagues. Equal Employer Opportunities Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Acorn Recruitment is currently seeking a Senior Patient Liaison Assistant based in the Chelmsford area, on behalf of their renowned Health Board Trust client.Job summary: The successful candidate will be responsible for the planning of transport for future dates and for the control of ambulance service resources for the current day. Your main responsibility in this role will be to ensure all patients on our transport get home as quickly as possible.Role responsibilities: Planning of transport for future dates Responsibility for the control of ambulance services resources, including volunteer car service drivers for the current day, re-arranging schedules where necessary Liaises between hospital staff, communications centres, transport offices and ambulance crews to ensure patients are conveyed in the most effective and efficient manner, and the service level agreement is always maintained Entering transport requests into the computer system Manages resources to ensure patients are returned home promptly Assists Ambulance Car Service drivers with any problems or queries they may have and liaise with the Operations Resource Coordinator Prints ambulance and car driver planned schedules for the relevant resource off the computer system each day and ensures appropriate resources receive the work. Keeps records of all patient arrival and departure times at the hospital Deals with enquiries / complaints from designated hospitals and patients concerning ambulance transportation Assist in the monitoring analysis of the service level agreement and liaise with the Customer Service Manager in providing a focused and reliable patient transport provision A working knowledge of the service level agreements Undertaking 'front of house' responsibilities as patient liaison for the Trust, when appropriate Assist the Non-Emergency Services Quality and Complaints Manager as appropriate ISO 9001 / 2000 - Ensure that all documentation is completed in accordance with this standard. Assist as required in the completion of internal ISO 9001 / 2000 audits Undertake the training of new staff Manages leave requests and absence management for Patient Liaison AssistantsEssential skills and qualities: Good basic education to GCSE standard in Maths and English Keyboard skills Previous experience in the grade of Patient Transport Assistant and/or experience of dealing with the public Flexible and approachable Able to remain calm in difficult or stressful situations Enthusiastic Forward thinker Good Communication and problem solving/ organisational skills Requirement to handle traumatic, emotional and distressing situations The post is subject to a criminal records bureau check (DBS), which Acorn Recruitment can assist withHours and pay: This role is a temporary placement, initially for 3 months however may be extended Full-time position (37.5 hours per week) £21,730 per annumAcorn Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
Dec 01, 2022
Full time
Acorn Recruitment is currently seeking a Senior Patient Liaison Assistant based in the Chelmsford area, on behalf of their renowned Health Board Trust client.Job summary: The successful candidate will be responsible for the planning of transport for future dates and for the control of ambulance service resources for the current day. Your main responsibility in this role will be to ensure all patients on our transport get home as quickly as possible.Role responsibilities: Planning of transport for future dates Responsibility for the control of ambulance services resources, including volunteer car service drivers for the current day, re-arranging schedules where necessary Liaises between hospital staff, communications centres, transport offices and ambulance crews to ensure patients are conveyed in the most effective and efficient manner, and the service level agreement is always maintained Entering transport requests into the computer system Manages resources to ensure patients are returned home promptly Assists Ambulance Car Service drivers with any problems or queries they may have and liaise with the Operations Resource Coordinator Prints ambulance and car driver planned schedules for the relevant resource off the computer system each day and ensures appropriate resources receive the work. Keeps records of all patient arrival and departure times at the hospital Deals with enquiries / complaints from designated hospitals and patients concerning ambulance transportation Assist in the monitoring analysis of the service level agreement and liaise with the Customer Service Manager in providing a focused and reliable patient transport provision A working knowledge of the service level agreements Undertaking 'front of house' responsibilities as patient liaison for the Trust, when appropriate Assist the Non-Emergency Services Quality and Complaints Manager as appropriate ISO 9001 / 2000 - Ensure that all documentation is completed in accordance with this standard. Assist as required in the completion of internal ISO 9001 / 2000 audits Undertake the training of new staff Manages leave requests and absence management for Patient Liaison AssistantsEssential skills and qualities: Good basic education to GCSE standard in Maths and English Keyboard skills Previous experience in the grade of Patient Transport Assistant and/or experience of dealing with the public Flexible and approachable Able to remain calm in difficult or stressful situations Enthusiastic Forward thinker Good Communication and problem solving/ organisational skills Requirement to handle traumatic, emotional and distressing situations The post is subject to a criminal records bureau check (DBS), which Acorn Recruitment can assist withHours and pay: This role is a temporary placement, initially for 3 months however may be extended Full-time position (37.5 hours per week) £21,730 per annumAcorn Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
The Sales and Engagement Coach is responsible for the building and maintaining effective referral partner relationships, lead generation and supporting a diverse group of adult learners through the screening and application process. The post holder will report to the Head of Sales and working closely with the Sales and Engagement Coordinator to support the smooth functioning of learner recruitment, selection, and enrolment. The role is based across both office and academy spaces and involves 1-1 work with learners within the training academies or remotely to support both academy and Pop-up provision: carrying out assessments, coordinating appointments, enrolments and maintaining regular learner contact. You will play a significant part in maximising the learner numbers on each of our scheduled programmes by providing strong, efficient information, advice and guidance and support whilst ensuring our company value of Right Learner, Right Programme, Right time is met. Skills People Group are a national provider of National Vocational Qualifications (NVQs), Pre-Employment Training Programmes and Compliance Training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK s largest private training providers due to the growth of our sector and funding secured. We are currently recruiting for a highly organised, qualified Engagement Enrolment Officer to join our existing team. The successful candidate will undertake the following main Duties and Responsibilities: Be responsible for generating target learner leads Liaise with Sales & Engagement Coordinator to identify key target areas Be responsible for screening and engaging target learner volumes Develop and maintain effective working relationships with a range of internal and external stakeholders, including referral partners Engaging with referral partners, funding partners and stakeholders and using own initiatives to secure learner referrals for the Academies Central contact point for on-boarding of learners for adult learning and pre-employment programmes Take calls from potential learners and provide robust information on our programmes Providing robust and timely pre programme information, advice and guidance including managing learners expectations of the course Responding to learners either accepting, rejecting or deferring their applications; signposting where relevant Co-ordination and completion of the initial screening and learner application process; including interviews to determine course suitability Lead on on-boarding communications with learners enrolled onto our programmes Provide continuous support throughout the learner journey Produce statistics and reports to the Sales and Engagement Coordinator on progress of learners against target Ensure that the CRM System is updated, maintained, and managed appropriately with learners Attend Jobcentre Plus offices on a regular basis to conduct 1-2-1 and group information or enrolment sessions Provide weekly feedback to Sales and Engagement Coordinator, or referral partners, on learner engagement and retention. Act as designated safeguarding officer in the absence of the Operational Manager Cary out safeguarding risk assessments and reporting to DSO Assist with the organisation and running of events within the academy and attend events such as jobs fairs and recruitment to generate leads where possible. The ideal candidate must possess the following Skills, Experience and Qualities: Experience in a fast-paced office environment High level of IT skills, including all Microsoft products and CRM systems Workbooks Knowledge of pre-employment training programmes Excellent communication skills; both written and verbal A self-starter with strong attention to detail To have a calm manner and be able to work well under pressure Experience of providing Information Advice & Guidance (IAG) in enrolments Ability to follow processes Enthusiasm in the workplace The ideal candidate may possess the following Skills, Experience and Qualities: Previous experience / knowledge of funding streams highly desirable The ideal candidate must possess the following qualifications: Educated to a minimum of GCSE grade C in English and Maths or equivalent. IAG to a Level 2; or willingness to work towards In return, Skills People Group will give you: A competitive salary 25 days holiday + Bank Holidays along with 2 extra days annual leave after 2 years service Employer contributory pension scheme A challenging and rewarding role in a successful and growing business The opportunity to grow with a business Other details: You will report to the Head of Sales, although day to day activity will be reported to the Sales and Engagement Coordinator Equality and Diversity It is the responsibility of the post holder to promote equality and diversity throughout the Group. The post holder will undertake their duties in full accordance with the Group s policies and procedures relating to equal opportunity and diversity. Health and Safety To promote health, safety, and welfare throughout the Group. To undertake their duties and responsibilities in full accordance with the Group s Health and Safety Policy and Procedures. Safeguarding Children and Vulnerable Adults It is the responsibility of the post holder to commit to safeguarding and promoting the welfare of children and vulnerable adults within the organisation. The post holder will undertake their duties in full accordance with the Group s policies and procedures relating to safeguarding and promoting the welfare of children and vulnerable adults, e.g., dealing with learner issues i.e., safeguarding and referring on to specialist staff. This position is subject to an enhanced criminal records check from the Disclosure & Barring Service (DBS) and will be subject to satisfactory clearance of this check. If this position is classed as Regulated Activity, it is subject to an Adult & Child barring check. Review The details contained in this job description, particularly the principal accountabilities, reflect the content of the job at the date the job description was prepared. It should be remembered, however, that over time, the nature of individual jobs will inevitably change; existing duties may be lost, and other duties may be gained without changing the general character of the duties of the level of responsibility entailed. Consequently, the Group will expect to revise this job description from time to time and will consult with the post holder at the appropriate time
Nov 28, 2022
Full time
The Sales and Engagement Coach is responsible for the building and maintaining effective referral partner relationships, lead generation and supporting a diverse group of adult learners through the screening and application process. The post holder will report to the Head of Sales and working closely with the Sales and Engagement Coordinator to support the smooth functioning of learner recruitment, selection, and enrolment. The role is based across both office and academy spaces and involves 1-1 work with learners within the training academies or remotely to support both academy and Pop-up provision: carrying out assessments, coordinating appointments, enrolments and maintaining regular learner contact. You will play a significant part in maximising the learner numbers on each of our scheduled programmes by providing strong, efficient information, advice and guidance and support whilst ensuring our company value of Right Learner, Right Programme, Right time is met. Skills People Group are a national provider of National Vocational Qualifications (NVQs), Pre-Employment Training Programmes and Compliance Training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK s largest private training providers due to the growth of our sector and funding secured. We are currently recruiting for a highly organised, qualified Engagement Enrolment Officer to join our existing team. The successful candidate will undertake the following main Duties and Responsibilities: Be responsible for generating target learner leads Liaise with Sales & Engagement Coordinator to identify key target areas Be responsible for screening and engaging target learner volumes Develop and maintain effective working relationships with a range of internal and external stakeholders, including referral partners Engaging with referral partners, funding partners and stakeholders and using own initiatives to secure learner referrals for the Academies Central contact point for on-boarding of learners for adult learning and pre-employment programmes Take calls from potential learners and provide robust information on our programmes Providing robust and timely pre programme information, advice and guidance including managing learners expectations of the course Responding to learners either accepting, rejecting or deferring their applications; signposting where relevant Co-ordination and completion of the initial screening and learner application process; including interviews to determine course suitability Lead on on-boarding communications with learners enrolled onto our programmes Provide continuous support throughout the learner journey Produce statistics and reports to the Sales and Engagement Coordinator on progress of learners against target Ensure that the CRM System is updated, maintained, and managed appropriately with learners Attend Jobcentre Plus offices on a regular basis to conduct 1-2-1 and group information or enrolment sessions Provide weekly feedback to Sales and Engagement Coordinator, or referral partners, on learner engagement and retention. Act as designated safeguarding officer in the absence of the Operational Manager Cary out safeguarding risk assessments and reporting to DSO Assist with the organisation and running of events within the academy and attend events such as jobs fairs and recruitment to generate leads where possible. The ideal candidate must possess the following Skills, Experience and Qualities: Experience in a fast-paced office environment High level of IT skills, including all Microsoft products and CRM systems Workbooks Knowledge of pre-employment training programmes Excellent communication skills; both written and verbal A self-starter with strong attention to detail To have a calm manner and be able to work well under pressure Experience of providing Information Advice & Guidance (IAG) in enrolments Ability to follow processes Enthusiasm in the workplace The ideal candidate may possess the following Skills, Experience and Qualities: Previous experience / knowledge of funding streams highly desirable The ideal candidate must possess the following qualifications: Educated to a minimum of GCSE grade C in English and Maths or equivalent. IAG to a Level 2; or willingness to work towards In return, Skills People Group will give you: A competitive salary 25 days holiday + Bank Holidays along with 2 extra days annual leave after 2 years service Employer contributory pension scheme A challenging and rewarding role in a successful and growing business The opportunity to grow with a business Other details: You will report to the Head of Sales, although day to day activity will be reported to the Sales and Engagement Coordinator Equality and Diversity It is the responsibility of the post holder to promote equality and diversity throughout the Group. The post holder will undertake their duties in full accordance with the Group s policies and procedures relating to equal opportunity and diversity. Health and Safety To promote health, safety, and welfare throughout the Group. To undertake their duties and responsibilities in full accordance with the Group s Health and Safety Policy and Procedures. Safeguarding Children and Vulnerable Adults It is the responsibility of the post holder to commit to safeguarding and promoting the welfare of children and vulnerable adults within the organisation. The post holder will undertake their duties in full accordance with the Group s policies and procedures relating to safeguarding and promoting the welfare of children and vulnerable adults, e.g., dealing with learner issues i.e., safeguarding and referring on to specialist staff. This position is subject to an enhanced criminal records check from the Disclosure & Barring Service (DBS) and will be subject to satisfactory clearance of this check. If this position is classed as Regulated Activity, it is subject to an Adult & Child barring check. Review The details contained in this job description, particularly the principal accountabilities, reflect the content of the job at the date the job description was prepared. It should be remembered, however, that over time, the nature of individual jobs will inevitably change; existing duties may be lost, and other duties may be gained without changing the general character of the duties of the level of responsibility entailed. Consequently, the Group will expect to revise this job description from time to time and will consult with the post holder at the appropriate time
Greene King is the country's leading pub company and Brewer, first established in 1799. At Greene King it's not just pints that we want you to pour, we want people who can share our purpose and Pour Happiness into Lives. We are on a transformational journey for both customers and colleagues which will make us the pride of British hospitality. With over 40,000 people working across our 1,600 pubs, our breweries and two support centres, a career at Greene King has no limits. Recruitment Coordinator Role Purpose The role of Commercial Recruitment Coordinator is responsible for the co-ordination of the recruitment process for all tenanted and leased pub changes across the Greene King group. Key Accountabilities Accurately producing weekly and period reports to agreed deadlines Co-ordinate targeted activity to generate leads for recruiting sites in line with budget and recruitment strategy Work with key internal and external stakeholders to generate creative solutions for difficult to let sites Ongoing maintenance and cleansing of applicant and talent bank data To manage and nurture an applicant journey from initial contact through to offer Effectively and accurately manage the recruitment process through CRM system To liaise with ODs/OMs and BDMs to effectively manage applications To ensure pre change pub information is communicated and completed in accordance with Pubs Code Providing insights on key competitor recruiting activity Tracking of leads generated and application forms received Managing and attending recruitment Open Days Accurately produce weekly and period recruitment statistics Completion of key recruitment activities in accordance with Pubs Code and SLA guidelines Effective tracking of leads and applications through to conclusion Person Specification Strong communication and interpersonal skills with high standards of customer service Strong organisational skills and ability to work to deadlines High level of accuracy with attention to detail Ability to work in a team environment I.T. literate (Outlook, Word, Excel). Experience of CRM systems would be an advantage, but not essential as training will be provided Social media activity Maintaining PP website to ensure data is current at all times What you can expect from us? Competitive salary and pension contribution scheme Private Medical insurance Discounted Health Screening Option to purchase discounted Dental Insurance Life Assurance 33% discount for you on food and drinks across all our managed sites and 15% for your friends and family 50% discount for you at Greene King Hotels/Inns and 25% discount for your friends and family Access to company perks portal for regular retailer discounts 33 days holiday (including bank holidays) and the opportunity to buy 5 additional days Free onsite parking An employee health, wellbeing advice and guidance service As one of the industry's leading apprenticeship providers, we can offer training and development at any stage of your career, whatever step you decide to take Corporate Social Responsibility We also want to be a positive force for good, having a social purpose that threads through every part of our business, whether it be through caring for the planet, caring for our communities through our hugely successful partnership with Macmillan (raising over 10 million pounds!) or caring for our people, creating life opportunities for all through innovative social mobility programmes. We are on an incredible journey and our goal is to be the pride of British hospitality. Inclusion and Diversity At Greene King we're setting the bar for Inclusion & Diversity. We are on a journey towards Everyday Inclusion where everyone feels welcome, can thrive and truly belong. With external commitments like the Valuable 500, If Not Now, When? and our Calling Time on Racism manifesto, our community partnerships and the support of our 4 internal Employee Led Inclusion Groups we have a clear plan based on education, awareness and activity that's already making an impact. We value the diversity of our people and are working to increase this, by joining us on this journey you can help us to shape our future inclusive culture. -CE1 Reference Code req10091
Sep 24, 2022
Full time
Greene King is the country's leading pub company and Brewer, first established in 1799. At Greene King it's not just pints that we want you to pour, we want people who can share our purpose and Pour Happiness into Lives. We are on a transformational journey for both customers and colleagues which will make us the pride of British hospitality. With over 40,000 people working across our 1,600 pubs, our breweries and two support centres, a career at Greene King has no limits. Recruitment Coordinator Role Purpose The role of Commercial Recruitment Coordinator is responsible for the co-ordination of the recruitment process for all tenanted and leased pub changes across the Greene King group. Key Accountabilities Accurately producing weekly and period reports to agreed deadlines Co-ordinate targeted activity to generate leads for recruiting sites in line with budget and recruitment strategy Work with key internal and external stakeholders to generate creative solutions for difficult to let sites Ongoing maintenance and cleansing of applicant and talent bank data To manage and nurture an applicant journey from initial contact through to offer Effectively and accurately manage the recruitment process through CRM system To liaise with ODs/OMs and BDMs to effectively manage applications To ensure pre change pub information is communicated and completed in accordance with Pubs Code Providing insights on key competitor recruiting activity Tracking of leads generated and application forms received Managing and attending recruitment Open Days Accurately produce weekly and period recruitment statistics Completion of key recruitment activities in accordance with Pubs Code and SLA guidelines Effective tracking of leads and applications through to conclusion Person Specification Strong communication and interpersonal skills with high standards of customer service Strong organisational skills and ability to work to deadlines High level of accuracy with attention to detail Ability to work in a team environment I.T. literate (Outlook, Word, Excel). Experience of CRM systems would be an advantage, but not essential as training will be provided Social media activity Maintaining PP website to ensure data is current at all times What you can expect from us? Competitive salary and pension contribution scheme Private Medical insurance Discounted Health Screening Option to purchase discounted Dental Insurance Life Assurance 33% discount for you on food and drinks across all our managed sites and 15% for your friends and family 50% discount for you at Greene King Hotels/Inns and 25% discount for your friends and family Access to company perks portal for regular retailer discounts 33 days holiday (including bank holidays) and the opportunity to buy 5 additional days Free onsite parking An employee health, wellbeing advice and guidance service As one of the industry's leading apprenticeship providers, we can offer training and development at any stage of your career, whatever step you decide to take Corporate Social Responsibility We also want to be a positive force for good, having a social purpose that threads through every part of our business, whether it be through caring for the planet, caring for our communities through our hugely successful partnership with Macmillan (raising over 10 million pounds!) or caring for our people, creating life opportunities for all through innovative social mobility programmes. We are on an incredible journey and our goal is to be the pride of British hospitality. Inclusion and Diversity At Greene King we're setting the bar for Inclusion & Diversity. We are on a journey towards Everyday Inclusion where everyone feels welcome, can thrive and truly belong. With external commitments like the Valuable 500, If Not Now, When? and our Calling Time on Racism manifesto, our community partnerships and the support of our 4 internal Employee Led Inclusion Groups we have a clear plan based on education, awareness and activity that's already making an impact. We value the diversity of our people and are working to increase this, by joining us on this journey you can help us to shape our future inclusive culture. -CE1 Reference Code req10091
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications. Role Purpose Support the Global Marking Support Manager providing support to the Examiner Hubs in ensuring that the Hub operates effectively and consistently. The post holder will ensure that all processes in the Examiner Hubs are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny Main opportunities and challenges for this role: Working with internal and external stakeholders in developing and implementing procedures and solutions in the Global Marking hub to mitigate business risks and non-compliance. Coordinating with the Marking Operations and Examiner hubs on agreed standards and processes to ensure targets are achieved on-time, on-quality and on-cost fulfilment Supporting hubs to develop delivery and operational models in order to meet market demand and business development targets Assist Global Marking Support Manager in supporting Global hub Examiners management Provide support for staff in Global Marking Function Carry out administrative duties relating to training, recruitment, availability collection and work allocation, standardisation and monitoring of Examiners and Clerical Markers Deal with Examiner payment queries and follow up Main accountabilities but not limited to the following: Service delivery Ensure monitoring records for kept for all Global Hub Examiners and any necessary follow-up activities completed by test centres and Examiners. Assisting Examiners with certification and monitoring enquiries and supporting Examiners who have problems with re-certification. Arrange facilitation and logistics for Examiner training in accordance with standards, including liaison with third party space providers if necessary Access, check and edit Examiner details on EMM database as required Prioritises work and resolves day-to-day operating resource issues Remote Speaking Project to ensure high quality, consistent and efficient services are delivered Coordinating with Remote Speaking Manager on agreed standards and processes to ensure marking targets are achieved on-quality and on-cost fulfilment Makes recommendations to Examiner Management Team on procedural improvements, resource requirements and other operational initiatives to drive enhance team performance, cost effectiveness, service quality and efficiency Customers & stakeholders Communicate with and provide support for Senior Examiners, Examiners, external and internal partners with regard to Examiner- related enquiries on policies and procedures Ownership of effective communication with Test Centres, Regional Team and Speaking Examiner Hub Team to ensure the efficient processing of candidate results on time to meet marking schedules for all test dates, including monitoring examiner usage and flagging shortages. Providing initial assistance to Examiners who are experiencing technical problems with Remote Speaking System, including allocation and access issues Organise quarterly feedback sessions with ESCs, analyse outcome to drive continuous improvements in customer experience. Risk & compliance Uses standardised processes to monitor teams compliance with agreed quality procedures, ensuring adherence with regulatory and internal compliance requirements. Highlights to senior managers any instances of non-compliance. Ensures Examiners receive and maintain appropriate induction/training in all relevant risk management procedures and all documents are obtained and meets audit requirements Uses standard corporate protocols to assess a range of risks in to service delivery. Makes appropriate contingency plans to manage delivery safely and effectively in challenging or high-risk circumstances. Liaise with Examiners and the PSN team regarding all PSN queries Analysis & reporting Complete required regular reporting to Head of Examiner Standards when required Assisting PSN Manager with generation of monitoring reports for Examiners Presents complex information clearly, using an appropriate combination of written, graphical and financial data/analysis, to enable evidence-based operational decision-making and planning. Commercial & resource management Taking Ownership of the process of payment for ESCs and Video Call Speaking Examiners, acting as first point of contact. Measure monthly ESC expenditure against agreed budget, reporting on pipeline versus plan targets Measure weekly Examiner expenditure against agreed budget, reporting on pipeline versus plan targets- with relations to Video Call Speaking Leadership & management Support Remote Speaking Project Manager with setting and overseeing Examiner allocation, ensuring that there are mechanisms in place to track productivity and maximise utilisation across all products May contribute to the development, delivery or commissioning of externally supplied training support to maintain and improve operational effectiveness of colleagues on a range of service/product/programme delivery-related topics Coordinate Examiner recruitment, training, standardisation and recertification. Participate in recruitment interviews for new Examiners as required. Schedule standardisation and recertification sessions as necessary. Leads and controls the workload Speaking Examiner Coordinator, ensuring clear communication of goals and expectations Sets and oversees delivery of the work plan for the managed team of 1 permanent staff and any temporary staff, holding them to account for achieving agreed performance targets that are aligned to the Global Marking function's wider priorities and goals Provides coaching and mentoring to staff to build capability and capacity within the team and ensure they receive the support it requires. Role specific knowledge and experience: Minimum / essential Demonstrable ability to deliver results in a pressured environment Demonstrable experience of developing and implementing exams business process Demonstrable track record of managing risk and compliance in exams operations Demonstrable experience in conducting training workshops for exams staff or colleagues Demonstrable experience of working with multiple systems Demonstrable experience of working with a dispersed team across more than one location Proven track record of delivering tangible outcomes and getting things done to quality, time and budget Desirable Knowledge and understanding of Exam business operation Further Information Pay Band - PB7 Contract Type - Indefinite Location - Poland, Czech Republic, Spain, Portugal, Italy, Romania, Greece, Bulgaria (EU countries) Serbia, Albania, Turkey, Georgia, Azerbaijan, Armenia, Ukraine, Uzbekistan and Kazakhstan Requirements -Candidates must have the pre-existing (permanent) right to work in location. Mobility / relocation / visa sponsoring support will not be provided. If you are currently sponsored by the British Council, in a country or regional role, please check with your local/regional HR colleagues if you are able to remain in your current location for this global role. Closing Date - 27th September 2022 at 11.59 UK Time A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion(EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status..... click apply for full job details
Sep 14, 2022
Full time
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications. Role Purpose Support the Global Marking Support Manager providing support to the Examiner Hubs in ensuring that the Hub operates effectively and consistently. The post holder will ensure that all processes in the Examiner Hubs are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny Main opportunities and challenges for this role: Working with internal and external stakeholders in developing and implementing procedures and solutions in the Global Marking hub to mitigate business risks and non-compliance. Coordinating with the Marking Operations and Examiner hubs on agreed standards and processes to ensure targets are achieved on-time, on-quality and on-cost fulfilment Supporting hubs to develop delivery and operational models in order to meet market demand and business development targets Assist Global Marking Support Manager in supporting Global hub Examiners management Provide support for staff in Global Marking Function Carry out administrative duties relating to training, recruitment, availability collection and work allocation, standardisation and monitoring of Examiners and Clerical Markers Deal with Examiner payment queries and follow up Main accountabilities but not limited to the following: Service delivery Ensure monitoring records for kept for all Global Hub Examiners and any necessary follow-up activities completed by test centres and Examiners. Assisting Examiners with certification and monitoring enquiries and supporting Examiners who have problems with re-certification. Arrange facilitation and logistics for Examiner training in accordance with standards, including liaison with third party space providers if necessary Access, check and edit Examiner details on EMM database as required Prioritises work and resolves day-to-day operating resource issues Remote Speaking Project to ensure high quality, consistent and efficient services are delivered Coordinating with Remote Speaking Manager on agreed standards and processes to ensure marking targets are achieved on-quality and on-cost fulfilment Makes recommendations to Examiner Management Team on procedural improvements, resource requirements and other operational initiatives to drive enhance team performance, cost effectiveness, service quality and efficiency Customers & stakeholders Communicate with and provide support for Senior Examiners, Examiners, external and internal partners with regard to Examiner- related enquiries on policies and procedures Ownership of effective communication with Test Centres, Regional Team and Speaking Examiner Hub Team to ensure the efficient processing of candidate results on time to meet marking schedules for all test dates, including monitoring examiner usage and flagging shortages. Providing initial assistance to Examiners who are experiencing technical problems with Remote Speaking System, including allocation and access issues Organise quarterly feedback sessions with ESCs, analyse outcome to drive continuous improvements in customer experience. Risk & compliance Uses standardised processes to monitor teams compliance with agreed quality procedures, ensuring adherence with regulatory and internal compliance requirements. Highlights to senior managers any instances of non-compliance. Ensures Examiners receive and maintain appropriate induction/training in all relevant risk management procedures and all documents are obtained and meets audit requirements Uses standard corporate protocols to assess a range of risks in to service delivery. Makes appropriate contingency plans to manage delivery safely and effectively in challenging or high-risk circumstances. Liaise with Examiners and the PSN team regarding all PSN queries Analysis & reporting Complete required regular reporting to Head of Examiner Standards when required Assisting PSN Manager with generation of monitoring reports for Examiners Presents complex information clearly, using an appropriate combination of written, graphical and financial data/analysis, to enable evidence-based operational decision-making and planning. Commercial & resource management Taking Ownership of the process of payment for ESCs and Video Call Speaking Examiners, acting as first point of contact. Measure monthly ESC expenditure against agreed budget, reporting on pipeline versus plan targets Measure weekly Examiner expenditure against agreed budget, reporting on pipeline versus plan targets- with relations to Video Call Speaking Leadership & management Support Remote Speaking Project Manager with setting and overseeing Examiner allocation, ensuring that there are mechanisms in place to track productivity and maximise utilisation across all products May contribute to the development, delivery or commissioning of externally supplied training support to maintain and improve operational effectiveness of colleagues on a range of service/product/programme delivery-related topics Coordinate Examiner recruitment, training, standardisation and recertification. Participate in recruitment interviews for new Examiners as required. Schedule standardisation and recertification sessions as necessary. Leads and controls the workload Speaking Examiner Coordinator, ensuring clear communication of goals and expectations Sets and oversees delivery of the work plan for the managed team of 1 permanent staff and any temporary staff, holding them to account for achieving agreed performance targets that are aligned to the Global Marking function's wider priorities and goals Provides coaching and mentoring to staff to build capability and capacity within the team and ensure they receive the support it requires. Role specific knowledge and experience: Minimum / essential Demonstrable ability to deliver results in a pressured environment Demonstrable experience of developing and implementing exams business process Demonstrable track record of managing risk and compliance in exams operations Demonstrable experience in conducting training workshops for exams staff or colleagues Demonstrable experience of working with multiple systems Demonstrable experience of working with a dispersed team across more than one location Proven track record of delivering tangible outcomes and getting things done to quality, time and budget Desirable Knowledge and understanding of Exam business operation Further Information Pay Band - PB7 Contract Type - Indefinite Location - Poland, Czech Republic, Spain, Portugal, Italy, Romania, Greece, Bulgaria (EU countries) Serbia, Albania, Turkey, Georgia, Azerbaijan, Armenia, Ukraine, Uzbekistan and Kazakhstan Requirements -Candidates must have the pre-existing (permanent) right to work in location. Mobility / relocation / visa sponsoring support will not be provided. If you are currently sponsored by the British Council, in a country or regional role, please check with your local/regional HR colleagues if you are able to remain in your current location for this global role. Closing Date - 27th September 2022 at 11.59 UK Time A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion(EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status..... click apply for full job details