Customer Service Advisor

We are seeking a dedicated Customer Service Advisor to provide exceptional support in the not-for-profit sector. This temporary position requires a customer-focused individual to handle enquiries and ensure a seamless experience for service users.

Client Details

The organisation operates within the not-for-profit sector and is recognised for its commitment to supporting the community. As a small-sized organisation, it offers an engaging environment where employees can make a real impact.

Description

• Respond to customer enquiries promptly and professionally via phone, email, and other communication channels.
• Provide accurate information and resolve issues effectively to ensure customer satisfaction.
• Maintain detailed records of interactions and follow up on outstanding queries.
• Collaborate with internal teams to address and resolve customer concerns.
• Assist in improving processes to enhance the customer experience.
• Ensure compliance with organisational policies and procedures.
• Support the team with administrative tasks and reporting when required.
• Contribute to a positive and customer-centred environment.

Profile

A successful Customer Service Advisor should have:

• Previous experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Proficiency in using customer relationship management (CRM) software or similar tools.
• A detail-oriented approach to managing enquiries and maintaining accurate records.
• The ability to work effectively in a team and independently.

Job Offer

• Immediate start.
• Weekly pay.
• Gain valuable experience in a customer service environment.

If you have a passion for delivering excellent customer service and are looking to contribute to the not-for-profit sector, we encourage you to apply for this exciting Customer Service Advisor role today!