Location: 186 Chiswick High Rd, London W4 1PP
Hours: Full-time (40 hours/5 days a week - including weekends and bank holidays)
Our busiest months are November and December and our busiest days are Saturdays and Sundays. The team is expected to work during these peak periods, including Christmas Eve and Boxing Day. Annual leave cannot be taken in December.
Borough Kitchen is the UK's leading premium retailer for people who love to cook and entertain. We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school. Borough Kitchen has five stores across London and a significant e-commerce presence. We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability. Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands.We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers.
Responsibilities
- Support the Store Manager in overseeing daily store operations and achieving sales and performance goals
- Lead by example, delivering exceptional service and product knowledge to every customer
- Supervise, train, and motivate the store team, conducting performance reviews and providing constructive feedback
- Oversee inventory management, including daily and weekly stock checks to maintain optimal stock levels
- Maintain high standards of visual merchandising and store presentation
- Assist in developing and implementing sales strategies to drive growth and enhance customer engagement
- Foster a positive, inclusive, and collaborative team environment that promotes communication and teamwork
- Ensure the store is consistently clean, tidy, and well organised
- Handle customer queries and complaints with professionalism and care
- Take ownership of delegated tasks and act as the Store Manager's deputy when required
- A minimum of 2 years' retail experience, with management or supervisory responsibility - a must
- A genuine passion for cooking and a strong knowledge of kitchen products and trends
- Experience in ordering, receiving, and managing stock, with attention to detail and accuracy
- Proven experience in visual merchandising and maintaining high store standards
- Excellent organisational and communication skills
- Strong leadership skills with the ability to motivate and inspire a team
- Ability to multitask and manage competing priorities in a fast paced environment
- Flexibility to work weekends, bank holidays, and varying shifts as required
- Proven ability to achieve and exceed sales targets
- Be part of a passionate and knowledgeable team that values quality and craftsmanship
- Industry leading discounts across our portfolio of trusted, high quality brands, with an increased rate for team members after probation
- Complimentary Cook School classes, with lessons focused on skills and techniques that help you become a more confident, intuitive cook
- Company events and team socials
- Referral bonus scheme
- Annual salary review following performance reviews to ensure fair pay and recognise and reward our team
- Access to an employee assistance programme, which includes free counselling sessions, financial and legal advice, and discounts and cash back offers across 1,200+ brands, plus a wide range of health and wellbeing resources
Borough Kitchen is proud to be a London Living Wage employer. This accreditation reflects our commitment to supporting our team members as valued specialists in home cooking and entertaining.
Borough Kitchen is an equal opportunities employer. We are committed to treating all our team fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities. Part time workers and fixed term team members are treated with equal respect.