Income Officer

Your new company
You'll be joining a leading housing provider committed to delivering excellent customer service and supporting communities. This organisation prides itself on creating sustainable tenancies and ensuring customers receive the help they need to manage their rent effectively.

Your new role
As an Income Officer, you will be the first point of contact for customers with low-level rent arrears. Using outbound technology, you'll negotiate affordable repayment agreements, promote payment by Direct Debit, and maintain accurate records on internal systems. You'll also provide basic debt and benefits advice, liaise with internal and external partners, and work towards agreed KPIs to maximise income collection. This is a fully office-based role, working Monday to Friday on a shift pattern between 8:00am and 7:00pm.

What you'll need to succeed

• Experience in income recovery, debt negotiation and collection.
• Strong communication skills and ability to handle challenging conversations professionally.
• Competence in Microsoft Office and case management systems.
• Knowledge of welfare reform and data protection regulations.
• Excellent time management, organisational skills, and ability to work both independently and as part of a team.

What you'll get in return

• Competitive pay of up to 21.27 per hour.
• A temporary contract until May 2025.
• Opportunity to work in a supportive team environment within a respected housing organisation.
• Valuable experience in income management and customer service.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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