About Us At Colossyan, we are helping modern teams scale training with AI video. Top companies like Novartis, Paramount, Continental, and WSP use Colossyan to create engaging video content from text and documents, with significant time and cost savings compared to traditional video production. Nearly 1 million videos have been created using Colossyan, and we've been recognised as a G2 Leader in multiple product categories. Here is an overview of what you can do with Colossyan: Generate videos from text, with narration from our professional AI avatars Turn documents, presentations and prompts into engaging videos Translate your video content to 80+ languages in seconds Personalise your videos by creating a digital avatar of yourself Make training interactive with features like branching, quizzes, and more We take great pride in fostering a culture of growth within our rapidly growing, international team of over 50. Our organisation thrives on a deep seeded passion for technology and its incredible potential, with a strong commitment to the personal and professional development of each team member. To learn more about our product features, visit About the Role You will own and evolve our scaled success motion across the mid market / SMB segments, focusing on lifecycle automation, digital engagement, and selective high leverage touchpoints. You will be pivotal in customer retention, adoption, growth and driving efficiency through scalable processes and automation. Responsibilities Customer engagement: Manage post sale activities & own retention for Colossyan's mid market & SMB customers. Scaled CS Programs: Lead webinars, office hours, QBRs and create in app guides and product support materials. Lifecycle Automation: Manage and improve existing automated onboarding, adoption, renewal, and expansion campaigns (via Planhat). Churn Risk Management: Identify and act upon behavioural and usage based alerts to mitigate churn. Tooling & Systems: Maintain Planhat workflows, health scores, and reporting accuracy. Collaboration & Growth: Work with sales to create and close expansion opportunities. Success Metrics Gross dollar retention Expansion pipeline creation & wins Adoption & usage metrics Reduced manual CS touch time Retention health scoring accuracy Ideal Background 1+ years in Customer Success, CS Ops or Scaled Success within the SaaS industry. Experience managing a large customer portfolio (>100 accounts). Hands on with Planhat (preferred), Gainsight, Totango, Hubspot or other customer data tools. Track record of launching automated customer success motions. Strong commercial acumen, comfortable negotiating renewal contracts. Technical aptitude and ability to quickly learn and navigate software applications. What we offer Stock options: We want everyone to feel motivated to do their best work, which is why we're all owners. Remote work: Enjoy extra flexibility with one full week of remote work per quarter. Free lunch Thursdays: Build team connections over complimentary weekly lunches, available for both in office and remote employees. Wellness Wednesdays: We know working at a startup can be mentally tough, which is why we offer monthly expert led sessions on meditation, yoga, and other well being practices. Great office location: Work from our centrally located, pet friendly office designed for comfort and team collaboration. Birthday time off: Celebrate your birthday with an additional paid day off, if it falls on a weekday, separate from your regular vacation allowance. Flexible annual leave: Enjoy 25 days of annual leave with the unique option to convert the 8 bank holidays into working days and boost your annual leave allowance to 33 days. Choose what works best for you. Private healthcare: Access private healthcare through Bupa, including talk therapy and physiotherapy. We understand that everyone does their best work when they're happy and healthy. Retirement planning: We offer matched salary sacrifice pension with Smart Pension. Cutting edge AI technology: Be at the forefront of AI innovation, working directly with state of the art AI technologies that form the core of our product. Impact: As a rapidly expanding Series A startup, your contributions will have an immediate impact on our global development! At Colossyan, we believe that diversity drives innovation and inclusion fosters a sense of belonging. We are committed to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. We actively seek to build a diverse team and encourage applications from candidates of all backgrounds and beliefs to apply to our open positions. We strongly encourage individuals from under represented and/or marginalised identities to apply. If you need any accommodations for your interview, please email .
Dec 06, 2025
Full time
About Us At Colossyan, we are helping modern teams scale training with AI video. Top companies like Novartis, Paramount, Continental, and WSP use Colossyan to create engaging video content from text and documents, with significant time and cost savings compared to traditional video production. Nearly 1 million videos have been created using Colossyan, and we've been recognised as a G2 Leader in multiple product categories. Here is an overview of what you can do with Colossyan: Generate videos from text, with narration from our professional AI avatars Turn documents, presentations and prompts into engaging videos Translate your video content to 80+ languages in seconds Personalise your videos by creating a digital avatar of yourself Make training interactive with features like branching, quizzes, and more We take great pride in fostering a culture of growth within our rapidly growing, international team of over 50. Our organisation thrives on a deep seeded passion for technology and its incredible potential, with a strong commitment to the personal and professional development of each team member. To learn more about our product features, visit About the Role You will own and evolve our scaled success motion across the mid market / SMB segments, focusing on lifecycle automation, digital engagement, and selective high leverage touchpoints. You will be pivotal in customer retention, adoption, growth and driving efficiency through scalable processes and automation. Responsibilities Customer engagement: Manage post sale activities & own retention for Colossyan's mid market & SMB customers. Scaled CS Programs: Lead webinars, office hours, QBRs and create in app guides and product support materials. Lifecycle Automation: Manage and improve existing automated onboarding, adoption, renewal, and expansion campaigns (via Planhat). Churn Risk Management: Identify and act upon behavioural and usage based alerts to mitigate churn. Tooling & Systems: Maintain Planhat workflows, health scores, and reporting accuracy. Collaboration & Growth: Work with sales to create and close expansion opportunities. Success Metrics Gross dollar retention Expansion pipeline creation & wins Adoption & usage metrics Reduced manual CS touch time Retention health scoring accuracy Ideal Background 1+ years in Customer Success, CS Ops or Scaled Success within the SaaS industry. Experience managing a large customer portfolio (>100 accounts). Hands on with Planhat (preferred), Gainsight, Totango, Hubspot or other customer data tools. Track record of launching automated customer success motions. Strong commercial acumen, comfortable negotiating renewal contracts. Technical aptitude and ability to quickly learn and navigate software applications. What we offer Stock options: We want everyone to feel motivated to do their best work, which is why we're all owners. Remote work: Enjoy extra flexibility with one full week of remote work per quarter. Free lunch Thursdays: Build team connections over complimentary weekly lunches, available for both in office and remote employees. Wellness Wednesdays: We know working at a startup can be mentally tough, which is why we offer monthly expert led sessions on meditation, yoga, and other well being practices. Great office location: Work from our centrally located, pet friendly office designed for comfort and team collaboration. Birthday time off: Celebrate your birthday with an additional paid day off, if it falls on a weekday, separate from your regular vacation allowance. Flexible annual leave: Enjoy 25 days of annual leave with the unique option to convert the 8 bank holidays into working days and boost your annual leave allowance to 33 days. Choose what works best for you. Private healthcare: Access private healthcare through Bupa, including talk therapy and physiotherapy. We understand that everyone does their best work when they're happy and healthy. Retirement planning: We offer matched salary sacrifice pension with Smart Pension. Cutting edge AI technology: Be at the forefront of AI innovation, working directly with state of the art AI technologies that form the core of our product. Impact: As a rapidly expanding Series A startup, your contributions will have an immediate impact on our global development! At Colossyan, we believe that diversity drives innovation and inclusion fosters a sense of belonging. We are committed to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. We actively seek to build a diverse team and encourage applications from candidates of all backgrounds and beliefs to apply to our open positions. We strongly encourage individuals from under represented and/or marginalised identities to apply. If you need any accommodations for your interview, please email .
Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:Customer Success Manager page is loaded Customer Success Managerlocations: Leeds Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101613 Job Context The Customer Success Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers. What You'll Do Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base. Guide the customer throughout the Simpro Group journey and facilitate all resources offered. Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software. Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails). Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group. Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers. What You'll Bring Experience in customer-facing role - a Customer Success Management, Account Management, or technical implementation role in a SaaS company would be a benefit. Have a customer-centric approach, with a desire to deliver the best for our customers. Be proactive and enjoy collaborating across teams to deliver great commercial outcomes. Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels. Experience working with business process software in a customer-facing role would be a benefit. Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity. Exceptional customer service and troubleshooting/problem solving skills. Ability to work effectively under pressure and to perform well in a team dynamic. What We Can Offer You A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with 5% employer contribution Generous Parental Leave Program Home Office Allowance Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time! Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Flexible working environment Casual dress and relaxed office environment Happy hours and office games Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Dec 06, 2025
Full time
Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:Customer Success Manager page is loaded Customer Success Managerlocations: Leeds Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101613 Job Context The Customer Success Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers. What You'll Do Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base. Guide the customer throughout the Simpro Group journey and facilitate all resources offered. Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software. Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails). Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group. Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers. What You'll Bring Experience in customer-facing role - a Customer Success Management, Account Management, or technical implementation role in a SaaS company would be a benefit. Have a customer-centric approach, with a desire to deliver the best for our customers. Be proactive and enjoy collaborating across teams to deliver great commercial outcomes. Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels. Experience working with business process software in a customer-facing role would be a benefit. Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity. Exceptional customer service and troubleshooting/problem solving skills. Ability to work effectively under pressure and to perform well in a team dynamic. What We Can Offer You A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with 5% employer contribution Generous Parental Leave Program Home Office Allowance Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time! Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Flexible working environment Casual dress and relaxed office environment Happy hours and office games Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
AXA XL's culture of profitable growth is the core when executing consistent underwriting standards, practices and procedures. As Head of a Product/Region you will act as the leader for your 'business stream' and will be responsible for developing and assessing the core underwriting strategic direction, achieving the financial objectives and product profitability for your function and/or region. This role is considered both a technical and customer-facing position, working hand-in-hand with internal stakeholder and meeting with key brokers and clients to support the unit's underwriting and marketing strategies. This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime. What you'll be doing What will your essential responsibilities include? Working closely with the Chief Underwriting Officer, you will be responsible for developing an annual business plan that is consistent with AXA XL's overall underwriting strategies and objectives. Continually monitor objectives for financial, marketing and client satisfaction success and provide guidance immediately when trending against plan. Set and drive strategic and operational objectives that will result in early "wins" to achieve short term success but not at the cost of jeopardizing annual or long term goals. Leveraging data tools, analytic reports and underwriting's central capabilities, to allow for ongoing monitoring of product performance, budgets and forecasts. Collaborating with the business line leaders to identify and develop centers of excellence among underwriters for specific industries. Driving the new product development process in anticipation of market need. Driving Underwriting Excellence to support and ensure profitable growth by: Achieving business plan financial objectives and profitable growth as approved by senior management. Developing and implementing strategic underwriting plans for the segment or region, aligned with current and long term objectives. Working with the business line leaders to develop the underwriting appetite, segmentation strategy and portfolio management. Being an integral part of the underwriting process with focus on risk selection, structure and pricing. Collaborating with Enterprise Risk Management () and Underwriting Governance to manage emerging risks and evolving trends. Provide leadership to the team. Collaborating with the Actuarial team, to improve pricing models and analytics necessary to support profitable risk selection and growth. Preserve and enhance profitability through the development of sophisticated underwriting and analytic techniques, pricing discipline, market analysis and the development of performance metrics and controls Support product management and innovation by developing analytical rigor, capabilities and processes that will enable the team to achieve their growth and profitability targets Ensure underwriting objectives, limits, product and product enhancements are all consistent with AXA XL's overall strategy Through regular communication, discuss meeting underwriting excellence objectives through audits and loss activity consistent within AXA XL Assisting in producer relationships and maintaining visibility in the market: Working with the underwriting managers, sales and regional leaders to achieve cross selling objectives and develop marketing strategies. Developing new business opportunities via extensive broker and insured relationships. Supporting customer retention. Mentoring and coaching the underwriting team and developing a succession plan. Ensuring adequate communication and flow of information as appropriate. Partnering with actuarial, accounting, claims, and finance as required to support the underwriting strategies and service excellence. Assist in developing reinsurance strategies and managing limit accumulations to avoid earnings volatility while maximizing AXA XL's opportunities on placements. Partnering with the Chief Risk Officer and others to implement best practices and internal controls to support enterprise risk management (e.g., internal audit, FIC, Regulatory, etc.). Develop and execute a focused effort targeting key distribution partners marketing the merits of AXA XL's value proposition. Lead with the value of a robust partnership demonstrating AXA XL's ability to now be viewed as a long term player. Exhibit the front to back knowledge required to provide confidence in the ability for AXA XL to negotiate. You will report to the Chief Underwriting Officer, Specialty - UK & Lloyds. What you'll bring Experience: Substantial experience focusing on underwriting management. You will also have experience building relationships with all the larger brokers and clients. You will also be expected to have a successful track record of driving profitable growth. An undergraduate degree is required and a Master's Degree and/or professional insurance certification is preferred. Inspired Leadership: AXA XL requires a self starter who will thrive in a team oriented environment. You will be a non political player who can, by virtue of your background and experiences, be immediately credible with both internal and external constituents who include brokers and customers. You will be naturally collaborative and your words, tone and actions will set the bar for others to follow. You will have the ability to influence without authority, motivate others and be highly participative. You will have the reputation for engaging through listening and then driving for efficiency of decision making versus creating bureaucracy. Business Building: You must have a good balance of both strategic and operating skills. You will have been in an environment where you have participated in thoughtful and profitable growth. You will have a track record of executing to plan and working to achieve objectives. You will understand the importance of a robust value proposition and know how to appropriately leverage distribution relationships. Highly attentive to operational and financial details, you will be well organized, a disciplined planner with solid communication skills. You will be financially astute and sophisticated in identifying key financial trends and reworking metrics to get to answers that at first were not obvious. Finally, through your reputation in the industry, you will have the ability to attract the best talent in the industry. Technical Acumen: A sharp rigorous thinker who creates a logical connection for others between the dynamics of market realities, AXA XL's mission, vision and strategy. At your core you will be an underwriter, thus exhibiting granular knowledge of all aspects of managing a market. You will be market savvy and know what the competition is doing from a product and pricing perspective and quickly grasp challenges and opportunities. Finally, you will have the proven ability to easily articulate the technical and complicated in a manner others readily understand What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: . click apply for full job details
Dec 06, 2025
Full time
AXA XL's culture of profitable growth is the core when executing consistent underwriting standards, practices and procedures. As Head of a Product/Region you will act as the leader for your 'business stream' and will be responsible for developing and assessing the core underwriting strategic direction, achieving the financial objectives and product profitability for your function and/or region. This role is considered both a technical and customer-facing position, working hand-in-hand with internal stakeholder and meeting with key brokers and clients to support the unit's underwriting and marketing strategies. This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime. What you'll be doing What will your essential responsibilities include? Working closely with the Chief Underwriting Officer, you will be responsible for developing an annual business plan that is consistent with AXA XL's overall underwriting strategies and objectives. Continually monitor objectives for financial, marketing and client satisfaction success and provide guidance immediately when trending against plan. Set and drive strategic and operational objectives that will result in early "wins" to achieve short term success but not at the cost of jeopardizing annual or long term goals. Leveraging data tools, analytic reports and underwriting's central capabilities, to allow for ongoing monitoring of product performance, budgets and forecasts. Collaborating with the business line leaders to identify and develop centers of excellence among underwriters for specific industries. Driving the new product development process in anticipation of market need. Driving Underwriting Excellence to support and ensure profitable growth by: Achieving business plan financial objectives and profitable growth as approved by senior management. Developing and implementing strategic underwriting plans for the segment or region, aligned with current and long term objectives. Working with the business line leaders to develop the underwriting appetite, segmentation strategy and portfolio management. Being an integral part of the underwriting process with focus on risk selection, structure and pricing. Collaborating with Enterprise Risk Management () and Underwriting Governance to manage emerging risks and evolving trends. Provide leadership to the team. Collaborating with the Actuarial team, to improve pricing models and analytics necessary to support profitable risk selection and growth. Preserve and enhance profitability through the development of sophisticated underwriting and analytic techniques, pricing discipline, market analysis and the development of performance metrics and controls Support product management and innovation by developing analytical rigor, capabilities and processes that will enable the team to achieve their growth and profitability targets Ensure underwriting objectives, limits, product and product enhancements are all consistent with AXA XL's overall strategy Through regular communication, discuss meeting underwriting excellence objectives through audits and loss activity consistent within AXA XL Assisting in producer relationships and maintaining visibility in the market: Working with the underwriting managers, sales and regional leaders to achieve cross selling objectives and develop marketing strategies. Developing new business opportunities via extensive broker and insured relationships. Supporting customer retention. Mentoring and coaching the underwriting team and developing a succession plan. Ensuring adequate communication and flow of information as appropriate. Partnering with actuarial, accounting, claims, and finance as required to support the underwriting strategies and service excellence. Assist in developing reinsurance strategies and managing limit accumulations to avoid earnings volatility while maximizing AXA XL's opportunities on placements. Partnering with the Chief Risk Officer and others to implement best practices and internal controls to support enterprise risk management (e.g., internal audit, FIC, Regulatory, etc.). Develop and execute a focused effort targeting key distribution partners marketing the merits of AXA XL's value proposition. Lead with the value of a robust partnership demonstrating AXA XL's ability to now be viewed as a long term player. Exhibit the front to back knowledge required to provide confidence in the ability for AXA XL to negotiate. You will report to the Chief Underwriting Officer, Specialty - UK & Lloyds. What you'll bring Experience: Substantial experience focusing on underwriting management. You will also have experience building relationships with all the larger brokers and clients. You will also be expected to have a successful track record of driving profitable growth. An undergraduate degree is required and a Master's Degree and/or professional insurance certification is preferred. Inspired Leadership: AXA XL requires a self starter who will thrive in a team oriented environment. You will be a non political player who can, by virtue of your background and experiences, be immediately credible with both internal and external constituents who include brokers and customers. You will be naturally collaborative and your words, tone and actions will set the bar for others to follow. You will have the ability to influence without authority, motivate others and be highly participative. You will have the reputation for engaging through listening and then driving for efficiency of decision making versus creating bureaucracy. Business Building: You must have a good balance of both strategic and operating skills. You will have been in an environment where you have participated in thoughtful and profitable growth. You will have a track record of executing to plan and working to achieve objectives. You will understand the importance of a robust value proposition and know how to appropriately leverage distribution relationships. Highly attentive to operational and financial details, you will be well organized, a disciplined planner with solid communication skills. You will be financially astute and sophisticated in identifying key financial trends and reworking metrics to get to answers that at first were not obvious. Finally, through your reputation in the industry, you will have the ability to attract the best talent in the industry. Technical Acumen: A sharp rigorous thinker who creates a logical connection for others between the dynamics of market realities, AXA XL's mission, vision and strategy. At your core you will be an underwriter, thus exhibiting granular knowledge of all aspects of managing a market. You will be market savvy and know what the competition is doing from a product and pricing perspective and quickly grasp challenges and opportunities. Finally, you will have the proven ability to easily articulate the technical and complicated in a manner others readily understand What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: . click apply for full job details
The UK HR Business Partner will play an integral role in aligning human resource practices with business goals in the industrial and manufacturing sector. This permanent position, based in Ellesmere Port, requires a strategic thinker with expertise in human resources to support organisational success. Client Details Our customer is an international specialist manufacturing business services organisation with a long-standing presence across Europe. Operating at scale and recognised as a leader in its sector, the business supports a network of independent manufacturing partners through high-quality, reliable and efficient production capability. With operations spanning multiple countries and a reputation for technical excellence, the organisation is built on the values of Collaboration, Integrity, Accountability, Innovation and Excellence. Their culture reflects their family heritage: inclusive, people-focused and committed to long-term, sustainable growth. This is an exciting time to join the UK division as it continues to expand, invest in capability, and strengthen operational performance. Description As the UK HR Business Partner, you will play a pivotal role in shaping and elevating the People agenda across a multi-site, manufacturing-led environment. You will support leaders at the UK Ellesmere Port site supporting a headcount of approx. 100 people, partnering closely with operational teams to deliver both day-to-day HR support and longer-term strategic initiatives. This is a highly visible role that blends operational HR delivery with meaningful project ownership, cultural development and organisational improvement. You will operate as part of a matrix structure, working closely with UK leadership and European Centres of Excellence to embed high standards, improve process maturity and enhance the overall colleague experience. Key Responsibilities Operational HR Leadership Provide proactive, solution-focused advice to managers and colleagues across all HR topics Lead on employee relations, absence management, performance, and workforce planning Drive improvements in core HR processes including recruitment, onboarding, payroll coordination and compliance Support shift-based operational teams to optimise workforce availability and reduce reliance on overtime Strategic People Partnership Implement HR fundamentals with particular focus on talent attraction, retention and engagement Shape and deliver people initiatives aligned to UK and European People plans Lead organisational design and restructuring activity to support efficiency and growth Review and enhance terms & conditions, pay frameworks and HR governance Work in partnership with L&D colleagues to uplift capability, skills and leadership development Projects & Transformation Embed new HR systems and processes (e.g. time & attendance, payroll integrations) Drive cultural development initiatives in line with the organisation's values Own continuous improvement projects to strengthen HR maturity and improve employee experience Monitor and analyse data to inform decision-making, identifying trends and recommending actions The role requires regular on-site presence (5 days per week). Profile You will thrive in this role if you enjoy variety, influence, and the opportunity to make a tangible impact. The ideal candidate will bring strong generalist HR expertise gained within manufacturing, engineering, logistics, or other 24/7 operational environments, with a solid understanding of employment law, HR policy, and best practice. They will be confident managing complex and sensitive ER matters, high-volume recruitment, and capability initiatives, while also driving improvements to HR processes, governance frameworks, and ways of working across a matrix structure. The role requires someone who can balance immediate operational demands with longer-term strategic delivery, and who is comfortable managing multiple priorities simultaneously. Strong analytical capability is essential, including the ability to use data and insights to inform decisions, influence outcomes, and shape thinking. Excellent communication skills - alongside the confidence to engage, challenge, and build credible relationships at all levels - are critical. Above all, the successful candidate will bring a pragmatic, hands-on approach and the ability to act as a trusted partner across a dynamic, industrial environment. Job Offer Package: 65,000 to 75,000, plus a performance related bonus, and benefits This role provides a unique opportunity to make a meaningful impact while developing your career within a values-driven, forward-thinking organisation. You will: Shape the UK People agenda within a growing and evolving part of the business Partner with senior leaders to directly influence operational performance and organisational outcomes Contribute to a culture grounded in strong values and a clear long-term vision Lead high-impact projects that will genuinely transform how the UK business operates Build your career within an international group offering exceptional development and progression opportunities
Dec 05, 2025
Full time
The UK HR Business Partner will play an integral role in aligning human resource practices with business goals in the industrial and manufacturing sector. This permanent position, based in Ellesmere Port, requires a strategic thinker with expertise in human resources to support organisational success. Client Details Our customer is an international specialist manufacturing business services organisation with a long-standing presence across Europe. Operating at scale and recognised as a leader in its sector, the business supports a network of independent manufacturing partners through high-quality, reliable and efficient production capability. With operations spanning multiple countries and a reputation for technical excellence, the organisation is built on the values of Collaboration, Integrity, Accountability, Innovation and Excellence. Their culture reflects their family heritage: inclusive, people-focused and committed to long-term, sustainable growth. This is an exciting time to join the UK division as it continues to expand, invest in capability, and strengthen operational performance. Description As the UK HR Business Partner, you will play a pivotal role in shaping and elevating the People agenda across a multi-site, manufacturing-led environment. You will support leaders at the UK Ellesmere Port site supporting a headcount of approx. 100 people, partnering closely with operational teams to deliver both day-to-day HR support and longer-term strategic initiatives. This is a highly visible role that blends operational HR delivery with meaningful project ownership, cultural development and organisational improvement. You will operate as part of a matrix structure, working closely with UK leadership and European Centres of Excellence to embed high standards, improve process maturity and enhance the overall colleague experience. Key Responsibilities Operational HR Leadership Provide proactive, solution-focused advice to managers and colleagues across all HR topics Lead on employee relations, absence management, performance, and workforce planning Drive improvements in core HR processes including recruitment, onboarding, payroll coordination and compliance Support shift-based operational teams to optimise workforce availability and reduce reliance on overtime Strategic People Partnership Implement HR fundamentals with particular focus on talent attraction, retention and engagement Shape and deliver people initiatives aligned to UK and European People plans Lead organisational design and restructuring activity to support efficiency and growth Review and enhance terms & conditions, pay frameworks and HR governance Work in partnership with L&D colleagues to uplift capability, skills and leadership development Projects & Transformation Embed new HR systems and processes (e.g. time & attendance, payroll integrations) Drive cultural development initiatives in line with the organisation's values Own continuous improvement projects to strengthen HR maturity and improve employee experience Monitor and analyse data to inform decision-making, identifying trends and recommending actions The role requires regular on-site presence (5 days per week). Profile You will thrive in this role if you enjoy variety, influence, and the opportunity to make a tangible impact. The ideal candidate will bring strong generalist HR expertise gained within manufacturing, engineering, logistics, or other 24/7 operational environments, with a solid understanding of employment law, HR policy, and best practice. They will be confident managing complex and sensitive ER matters, high-volume recruitment, and capability initiatives, while also driving improvements to HR processes, governance frameworks, and ways of working across a matrix structure. The role requires someone who can balance immediate operational demands with longer-term strategic delivery, and who is comfortable managing multiple priorities simultaneously. Strong analytical capability is essential, including the ability to use data and insights to inform decisions, influence outcomes, and shape thinking. Excellent communication skills - alongside the confidence to engage, challenge, and build credible relationships at all levels - are critical. Above all, the successful candidate will bring a pragmatic, hands-on approach and the ability to act as a trusted partner across a dynamic, industrial environment. Job Offer Package: 65,000 to 75,000, plus a performance related bonus, and benefits This role provides a unique opportunity to make a meaningful impact while developing your career within a values-driven, forward-thinking organisation. You will: Shape the UK People agenda within a growing and evolving part of the business Partner with senior leaders to directly influence operational performance and organisational outcomes Contribute to a culture grounded in strong values and a clear long-term vision Lead high-impact projects that will genuinely transform how the UK business operates Build your career within an international group offering exceptional development and progression opportunities
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Dec 05, 2025
Full time
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Manage the profitability, growth, and retention of an assigned small portfolio. Underwrite and negotiate routine risks to minimise risk and maximise profitability, including Mid Term Adjustments (MTAs). Proactively manage your portfolio, ensuring key performance indicators are consistently achieved and you actively target new business and retention. Take corrective action in collaboration with your Manager / Team based on identified risk characteristics. Identify and capture opportunities to write additional lines of business using knowledge of products, risk characteristics and appetite. Proactively utilise various technology platforms to quote and bind E-Trade risk efficiently. Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to identify cross-selling opportunities. Foster and maintain relationships with brokers by phone, email or other communication channels to market and sell Travelers products to write and retain accounts consistent with our risk appetite. Execute submission, quotes and renewals with guidance from your manager and working in partnership with the sales team. Perform other duties as assigned. Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. Knowledge: Some knowledge of products, the regulatory environment, and the local insurance market. Analytical/Critical thinking: Critical thinking skills with the ability to underwrite, market products, identify financial challenges, and analyse available information to make decisions in alignment with our risk appetite. Communication/Influence: Communication skills with the ability to negotiate with agents and brokers. Inclusion: Ability to work with people from different backgrounds, experiences, cultures, races, etc. and views those differences as assets to be leveraged to accomplish business goals and objectives. Industry / Competitor Analysis: Review competitor press releases, and industry trade press for helpful insights. Project Management: Participate in projects that involves the implementation of non-complex, routine business and regulatory changes relating to the enhancement, maintenance or introduction of new products. A-Levels or similar qualification Some prior related Insurance experience. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit .
Dec 05, 2025
Full time
Manage the profitability, growth, and retention of an assigned small portfolio. Underwrite and negotiate routine risks to minimise risk and maximise profitability, including Mid Term Adjustments (MTAs). Proactively manage your portfolio, ensuring key performance indicators are consistently achieved and you actively target new business and retention. Take corrective action in collaboration with your Manager / Team based on identified risk characteristics. Identify and capture opportunities to write additional lines of business using knowledge of products, risk characteristics and appetite. Proactively utilise various technology platforms to quote and bind E-Trade risk efficiently. Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to identify cross-selling opportunities. Foster and maintain relationships with brokers by phone, email or other communication channels to market and sell Travelers products to write and retain accounts consistent with our risk appetite. Execute submission, quotes and renewals with guidance from your manager and working in partnership with the sales team. Perform other duties as assigned. Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. Knowledge: Some knowledge of products, the regulatory environment, and the local insurance market. Analytical/Critical thinking: Critical thinking skills with the ability to underwrite, market products, identify financial challenges, and analyse available information to make decisions in alignment with our risk appetite. Communication/Influence: Communication skills with the ability to negotiate with agents and brokers. Inclusion: Ability to work with people from different backgrounds, experiences, cultures, races, etc. and views those differences as assets to be leveraged to accomplish business goals and objectives. Industry / Competitor Analysis: Review competitor press releases, and industry trade press for helpful insights. Project Management: Participate in projects that involves the implementation of non-complex, routine business and regulatory changes relating to the enhancement, maintenance or introduction of new products. A-Levels or similar qualification Some prior related Insurance experience. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit .
Senior Development Underwriter page is loaded Senior Development Underwriterlocations: UK, Maidenheadtime type: Full timeposted on: Posted Todayjob requisition id: R Job Type: Permanent Build a brilliant future with Hiscox About Hiscox UK Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs. The Team You will join an established and high performing team and bring your drive to contribute to our growth aspirations whilst driving your own relationships (internal & external) and pipeline. The Role Reporting to the Regional Manager, you will assist leading the profitable growth of the South Region Professions and Specialty Commercial business. In this role you will be responsible for driving the profitable growth within our strategic sectors. We are ideally looking for someone with experience writing Professional Indemnity insurance. You will be expected to trade and write all lines of business including MLP, Cyber, Property and Casualty to facilitate a package policy offering. What you'll be doing Being recognised as an experienced underwriter within your region by your brokers, owning a broker panel for development Underwriting larger, more complex commercial cases consistently and profitably Leading the setting and execution of the local underwriting strategy for your specialist area in conjunction with the Regional Manager and Regional Underwriting Manager Influencing the UK Product Heads on underwriting appetite and strategy Leading underwriting in your specialist area by taking referrals of more complex risks (possibly from outside the region) Leading underwriting and sales visits to larger clients and prospects Ensuring that the target retention rate for the region is achieved, handling some cases yourself Developing close, effective relationships with brokers to develop new opportunities to significantly contribute to the team new business targets Increasing submission & conversion numbers through large client prospecting Building product specific knowledge and sales skills amongst underwriters Understanding of the underwriting lifecycle including policy wordings, pricing & claims Understanding of pricing a risk and the factors that can affect pricing Good knowledge of the insurance market, industry, competitors, brokers and factors that can affect the market including soft/hard markets Our must-haves: Good experience performing at a senior underwriter level A strong track record trading with brokers to deliver growth A strong track record in making sound underwriting decisions, driving top and bottom-line growth A deep understanding of the professional indemnity line of business Strong communication, relationship management and interpersonal skills with demonstrable ability to effectively influence key stakeholders Demonstrates a hunger for winning business Able to make intelligent and innovative business decisions An appreciation and understanding of legal and regulatory guidelines. Ideally ACII qualified or exempt through relevant experience as defined by the FCA Diversity and Hybrid working At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn't always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.Our hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other. We're also flexible on location; however, the role will support brokers across the South and South West. The successful candidate will be expected to spend one day per week in a Hiscox office and attend monthly team meetings in Maidenhead or London. Work with amazing people and be part of a unique culture If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.
Dec 05, 2025
Full time
Senior Development Underwriter page is loaded Senior Development Underwriterlocations: UK, Maidenheadtime type: Full timeposted on: Posted Todayjob requisition id: R Job Type: Permanent Build a brilliant future with Hiscox About Hiscox UK Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs. The Team You will join an established and high performing team and bring your drive to contribute to our growth aspirations whilst driving your own relationships (internal & external) and pipeline. The Role Reporting to the Regional Manager, you will assist leading the profitable growth of the South Region Professions and Specialty Commercial business. In this role you will be responsible for driving the profitable growth within our strategic sectors. We are ideally looking for someone with experience writing Professional Indemnity insurance. You will be expected to trade and write all lines of business including MLP, Cyber, Property and Casualty to facilitate a package policy offering. What you'll be doing Being recognised as an experienced underwriter within your region by your brokers, owning a broker panel for development Underwriting larger, more complex commercial cases consistently and profitably Leading the setting and execution of the local underwriting strategy for your specialist area in conjunction with the Regional Manager and Regional Underwriting Manager Influencing the UK Product Heads on underwriting appetite and strategy Leading underwriting in your specialist area by taking referrals of more complex risks (possibly from outside the region) Leading underwriting and sales visits to larger clients and prospects Ensuring that the target retention rate for the region is achieved, handling some cases yourself Developing close, effective relationships with brokers to develop new opportunities to significantly contribute to the team new business targets Increasing submission & conversion numbers through large client prospecting Building product specific knowledge and sales skills amongst underwriters Understanding of the underwriting lifecycle including policy wordings, pricing & claims Understanding of pricing a risk and the factors that can affect pricing Good knowledge of the insurance market, industry, competitors, brokers and factors that can affect the market including soft/hard markets Our must-haves: Good experience performing at a senior underwriter level A strong track record trading with brokers to deliver growth A strong track record in making sound underwriting decisions, driving top and bottom-line growth A deep understanding of the professional indemnity line of business Strong communication, relationship management and interpersonal skills with demonstrable ability to effectively influence key stakeholders Demonstrates a hunger for winning business Able to make intelligent and innovative business decisions An appreciation and understanding of legal and regulatory guidelines. Ideally ACII qualified or exempt through relevant experience as defined by the FCA Diversity and Hybrid working At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn't always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.Our hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other. We're also flexible on location; however, the role will support brokers across the South and South West. The successful candidate will be expected to spend one day per week in a Hiscox office and attend monthly team meetings in Maidenhead or London. Work with amazing people and be part of a unique culture If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.
Membership Marketing Manager Location: Head Office, Regents Park, London NW1 Hybrid Contract: 12-months Fixed Term (Maternity Cover) Hours: Full Time Salary: £47,250 per annum Purpose of the role The Zoological Society of London (ZSL) is an international conservation charity, driven by science, working to protect and restore wildlife in the UK and around the world. Our vision is a world where wildlife thrives and every role, every person in every corner of ZSL has one thing in common we are all conservationists, and passionate about restoring wildlife. We have nearly 150,000 ZSL Zoo Members, who made over 680,000 visits to our conservation zoos London and Whipsnade Zoo, last year, bringing us over £10 million of income; so they play a key role in supporting ZSL s important conservation work. The Membership Marketing Manager leads the growth and engagement of the organisation s Zoo membership base, developing and delivering strategies that drive acquisition, retention, and long-term value. Working collaboratively across teams, the role ensures seamless, insight-led journeys that convert visitors into loyal members and supporters, underpinned by effective CRM communications and data-driven campaign delivery to maximise income and lifetime value. This is a 12-month maternity cover role with the emphasis on the membership management elements. The position offers hybrid working, with at least one day per week spent in the office to connect with the team (Tuesdays). Key responsibilities: Strategy and growth: Lead the development and delivery of a data-driven membership marketing strategy to grow acquisition, retention, and member value across all channels. Collaboration and partnerships: Build strong cross-team and supplier partnerships to enhance supporter experiences, operational efficiency, and member value. Performance and insights: Monitor and report on membership performance, providing insights and leadership to drive continuous improvement and team success. Fundraising alignment: Collaborate with Fundraising to nurture member-to-donor pathways through targeted segmentation and coordinated communications. CRM and retention: Drive personalised, insight-led CRM and retention strategies that deepen engagement and foster long-term supporter loyalty. Digital and systems optimisation: Partner with digital and operational teams to optimise online journeys, systems, and data structures for seamless supporter experiences and retention growth. About You Successfully managed a membership scheme, running both acquisition campaigns and retention programmes. Proven experience of developing and implementing marketing campaigns across of variety of media. Knowledge of ticketing/CRM platforms (e.g. Spektrix, Tessitura, or Salesforce). Confident using performance and customer data to develop actionable marketing plans. Familiar with customer databases and developing membership customer journeys. Strong interpersonal skills and demonstrable experience of sourcing, managing, negotiating and liaising with suppliers. About Us We re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. What do we offer? At ZSL, we are proud of our approach to employee benefits. Our benefits include: Our vision and purpose - you ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct Pension scheme - we offer a generous pension scheme with up to 12% contributory pension Flexible working talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you Holidays 25 days annual leave allowance, plus UK bank holidays Wellbeing access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme Life assurance eligible employees will be enrolled in ZSL s life assurance scheme from their first day Complimentary tickets annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops Cycle2Work - our cycle to work scheme enables you to lease a bicycle Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work Family friendly policies we offer enhanced maternity, paternity, and adoption packages We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK. Closing Date: 16 December 2025 Interviews will be held on 19th December, in person at our head office in Regent's Park, London Zoo. NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found. It s important to highlight your unique skills, experience, and knowledge. Over reliance on AI-generated content may miss key criteria outlined in the job description and reduce the effectiveness of your application. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. No agencies please.
Dec 05, 2025
Full time
Membership Marketing Manager Location: Head Office, Regents Park, London NW1 Hybrid Contract: 12-months Fixed Term (Maternity Cover) Hours: Full Time Salary: £47,250 per annum Purpose of the role The Zoological Society of London (ZSL) is an international conservation charity, driven by science, working to protect and restore wildlife in the UK and around the world. Our vision is a world where wildlife thrives and every role, every person in every corner of ZSL has one thing in common we are all conservationists, and passionate about restoring wildlife. We have nearly 150,000 ZSL Zoo Members, who made over 680,000 visits to our conservation zoos London and Whipsnade Zoo, last year, bringing us over £10 million of income; so they play a key role in supporting ZSL s important conservation work. The Membership Marketing Manager leads the growth and engagement of the organisation s Zoo membership base, developing and delivering strategies that drive acquisition, retention, and long-term value. Working collaboratively across teams, the role ensures seamless, insight-led journeys that convert visitors into loyal members and supporters, underpinned by effective CRM communications and data-driven campaign delivery to maximise income and lifetime value. This is a 12-month maternity cover role with the emphasis on the membership management elements. The position offers hybrid working, with at least one day per week spent in the office to connect with the team (Tuesdays). Key responsibilities: Strategy and growth: Lead the development and delivery of a data-driven membership marketing strategy to grow acquisition, retention, and member value across all channels. Collaboration and partnerships: Build strong cross-team and supplier partnerships to enhance supporter experiences, operational efficiency, and member value. Performance and insights: Monitor and report on membership performance, providing insights and leadership to drive continuous improvement and team success. Fundraising alignment: Collaborate with Fundraising to nurture member-to-donor pathways through targeted segmentation and coordinated communications. CRM and retention: Drive personalised, insight-led CRM and retention strategies that deepen engagement and foster long-term supporter loyalty. Digital and systems optimisation: Partner with digital and operational teams to optimise online journeys, systems, and data structures for seamless supporter experiences and retention growth. About You Successfully managed a membership scheme, running both acquisition campaigns and retention programmes. Proven experience of developing and implementing marketing campaigns across of variety of media. Knowledge of ticketing/CRM platforms (e.g. Spektrix, Tessitura, or Salesforce). Confident using performance and customer data to develop actionable marketing plans. Familiar with customer databases and developing membership customer journeys. Strong interpersonal skills and demonstrable experience of sourcing, managing, negotiating and liaising with suppliers. About Us We re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. What do we offer? At ZSL, we are proud of our approach to employee benefits. Our benefits include: Our vision and purpose - you ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct Pension scheme - we offer a generous pension scheme with up to 12% contributory pension Flexible working talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you Holidays 25 days annual leave allowance, plus UK bank holidays Wellbeing access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme Life assurance eligible employees will be enrolled in ZSL s life assurance scheme from their first day Complimentary tickets annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops Cycle2Work - our cycle to work scheme enables you to lease a bicycle Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work Family friendly policies we offer enhanced maternity, paternity, and adoption packages We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK. Closing Date: 16 December 2025 Interviews will be held on 19th December, in person at our head office in Regent's Park, London Zoo. NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found. It s important to highlight your unique skills, experience, and knowledge. Over reliance on AI-generated content may miss key criteria outlined in the job description and reduce the effectiveness of your application. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. No agencies please.
Senior Customer Success Manager, Enterprise, Actimize United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Customer Success Manager Location: London, United Kingdom Company: NICE Actimize At NICE, we don't just meet challenges-we redefine them. We're driven by ambition, powered by innovation, and committed to making a meaningful impact. Our team of NICErs brings passion and excellence to everything they do. If you're ready to lead with purpose and elevate customer success to new heights, we want you on our team. About the Role As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. You'll serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities. Key Responsibilities Strategic Account Leadership: Own post-sales relationships for a portfolio of high-value clients, acting as the primary point of contact and advocate. Customer Engagement & Value Realization: Develop tailored success plans, lead governance frameworks, and conduct executive business reviews to align solution outcomes with customer objectives. Cross-Functional Collaboration: Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution. Renewal & Retention Strategy: Drive timely contract renewals, manage commercial discussions, and ensure continuity of service and long term customer satisfaction. Insight & Intelligence: Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities. Customer Advocacy: Facilitate reference requests, case studies, and feedback loops to amplify customer success stories and inform internal improvements. Operational Excellence: Lead responses to client assessments, RFPs, and due diligence inquiries with precision and professionalism. What You Bring solution-oriented mindset with a passion for customer success and continuous improvement. Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Proven experience in building and nurturing strategic relationships across complex organizations. Minimum Bachelor's degree in Business, Finance, Computer Science, or a related field. 5+ years of experience in customer success, account management, or software delivery-preferably in a SaaS or enterprise software environment. Familiarity with AML/Fraud domains and regulatory technology is a strong advantage. Experience in program/project management and a technical background is beneficial. Multilingual capabilities, especially in European languages, are a plus. Why NICE Actimize? Join a global leader in financial crime, risk, and compliance solutions. Be part of a team that's shaping the future of financial integrity and customer success across the EMEA region. What's in it for you? Learn more about the Benefits at NICE. Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Hybrid About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 9244 Reporting into: Director, Customer Success Manager, Enterprise, Actimize
Dec 05, 2025
Full time
Senior Customer Success Manager, Enterprise, Actimize United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Customer Success Manager Location: London, United Kingdom Company: NICE Actimize At NICE, we don't just meet challenges-we redefine them. We're driven by ambition, powered by innovation, and committed to making a meaningful impact. Our team of NICErs brings passion and excellence to everything they do. If you're ready to lead with purpose and elevate customer success to new heights, we want you on our team. About the Role As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. You'll serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities. Key Responsibilities Strategic Account Leadership: Own post-sales relationships for a portfolio of high-value clients, acting as the primary point of contact and advocate. Customer Engagement & Value Realization: Develop tailored success plans, lead governance frameworks, and conduct executive business reviews to align solution outcomes with customer objectives. Cross-Functional Collaboration: Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution. Renewal & Retention Strategy: Drive timely contract renewals, manage commercial discussions, and ensure continuity of service and long term customer satisfaction. Insight & Intelligence: Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities. Customer Advocacy: Facilitate reference requests, case studies, and feedback loops to amplify customer success stories and inform internal improvements. Operational Excellence: Lead responses to client assessments, RFPs, and due diligence inquiries with precision and professionalism. What You Bring solution-oriented mindset with a passion for customer success and continuous improvement. Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Proven experience in building and nurturing strategic relationships across complex organizations. Minimum Bachelor's degree in Business, Finance, Computer Science, or a related field. 5+ years of experience in customer success, account management, or software delivery-preferably in a SaaS or enterprise software environment. Familiarity with AML/Fraud domains and regulatory technology is a strong advantage. Experience in program/project management and a technical background is beneficial. Multilingual capabilities, especially in European languages, are a plus. Why NICE Actimize? Join a global leader in financial crime, risk, and compliance solutions. Be part of a team that's shaping the future of financial integrity and customer success across the EMEA region. What's in it for you? Learn more about the Benefits at NICE. Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Hybrid About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 9244 Reporting into: Director, Customer Success Manager, Enterprise, Actimize
Are you ready to help shape the future of legal tech? We're transforming how law firms work - and we're looking for a dynamic Customer Development Manager to join our UK team. In this role, you'll be at the heart of growth: working with our valued clients to unlock cross-sell opportunities, deepen relationships, and deliver real value - ensuring they get the most from us. You'll partner across Customer Success, Sales, Marketing, and Product to understand customer needs, propose smart solutions, and drive revenue growth - all while upholding our customer-first mindset. If you're energetic, entrepreneurial and thrive in fast-paced SaaS environments, this could be the career move that accelerates you - and helps our clients run their firms smarter. The Role at a Glance: UK Customer Sales Development Manager Hybrid - London (Kings Cross) £65,000 - £75,000 Base £170,000 OTE Plus Great Benefits & Perks Company: Comprehensive legal business management platform for midsize law firms. Pedigree: Fast growing, dynamic SaaS business with a global customer base and team. Your Background / Skills: SaaS/IT Sales. Legal Industry Experience. Salesforce CRM Experience. Consultative Sales & Account Management. Upsell, Cross-sell. Who we are: We are a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. The Sales Team plays a crucial role in forging strong customer and partner relationships that drive our business goals. We create a powerful first impression - one that truly reflects our product and value. We clearly communicate how we empower law firms to succeed by giving them the time and freedom to focus on what they do best: being lawyers. We continuously sharpen our sales methodology and capabilities to ensure a high-performing, future-ready sales function. The Customer Development Manager Role: As Customer Development Manager, you'll drive revenue growth by uncovering cross-sell opportunities within our existing customer base. You'll deepen relationships with current clients, identify evolving needs, and position the right add-ons or upgrades to maximise value, retention, and satisfaction. Working closely with Account Managers and Customer Success, you'll analyse usage patterns, surface insights, and proactively recommend solutions. This role bridges service and sales - ensuring clients get the most while informing product and marketing with real customer trends. About You: • Experience in the legal industry, ideally with practice management and accounting software • Demonstrated IT/SaaS sales success, consistently meeting or exceeding targets • Skilled in assessing customer needs, building trusted multi-level relationships, and driving/closing opportunities • Experienced Salesforce CRM user • Excellent communicator with strong presentation, verbal and written skills; confident engaging customers and internal teams and able to say "no" when needed • Proven relationship builder • Strong negotiator • Proactive problem solver with strong technical aptitude and the ability to resolve issues resourcefully • Strategic thinker who understands business goals, analyses data, identifies opportunities, and develops growth plans • High energy, positive attitude, strong work ethic, self-directed, and effective in fast-paced environments • Able to work autonomously and as a strong team contributor • Effective time manager with ability to juggle multiple work streams Desirable: • Formal sales training/certification (e.g., SPIN, Challenger), and/or a Bachelor's in Business, Marketing, or related field What we offer in return: • Further develop and grow your sales technique with the support and sponsorship of your sales leadership • Flexible working • Unlimited leave • Competitive salary • Pension contributions • Private medical, dental and life insurance • Socials, lunches and team-building events • Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap • Relaxed and friendly team who genuinely care about and trust one another • Fantastic training and development opportunities If you're driven, curious, and excited by the idea of helping customers unlock more value every day, we'd love to hear from you. This is your chance to step into a high-impact role, collaborate with brilliant people, and grow with a fast-scaling SaaS leader. Don't wait - apply now and help us power the next chapter of legal tech innovation. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Dec 05, 2025
Full time
Are you ready to help shape the future of legal tech? We're transforming how law firms work - and we're looking for a dynamic Customer Development Manager to join our UK team. In this role, you'll be at the heart of growth: working with our valued clients to unlock cross-sell opportunities, deepen relationships, and deliver real value - ensuring they get the most from us. You'll partner across Customer Success, Sales, Marketing, and Product to understand customer needs, propose smart solutions, and drive revenue growth - all while upholding our customer-first mindset. If you're energetic, entrepreneurial and thrive in fast-paced SaaS environments, this could be the career move that accelerates you - and helps our clients run their firms smarter. The Role at a Glance: UK Customer Sales Development Manager Hybrid - London (Kings Cross) £65,000 - £75,000 Base £170,000 OTE Plus Great Benefits & Perks Company: Comprehensive legal business management platform for midsize law firms. Pedigree: Fast growing, dynamic SaaS business with a global customer base and team. Your Background / Skills: SaaS/IT Sales. Legal Industry Experience. Salesforce CRM Experience. Consultative Sales & Account Management. Upsell, Cross-sell. Who we are: We are a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. The Sales Team plays a crucial role in forging strong customer and partner relationships that drive our business goals. We create a powerful first impression - one that truly reflects our product and value. We clearly communicate how we empower law firms to succeed by giving them the time and freedom to focus on what they do best: being lawyers. We continuously sharpen our sales methodology and capabilities to ensure a high-performing, future-ready sales function. The Customer Development Manager Role: As Customer Development Manager, you'll drive revenue growth by uncovering cross-sell opportunities within our existing customer base. You'll deepen relationships with current clients, identify evolving needs, and position the right add-ons or upgrades to maximise value, retention, and satisfaction. Working closely with Account Managers and Customer Success, you'll analyse usage patterns, surface insights, and proactively recommend solutions. This role bridges service and sales - ensuring clients get the most while informing product and marketing with real customer trends. About You: • Experience in the legal industry, ideally with practice management and accounting software • Demonstrated IT/SaaS sales success, consistently meeting or exceeding targets • Skilled in assessing customer needs, building trusted multi-level relationships, and driving/closing opportunities • Experienced Salesforce CRM user • Excellent communicator with strong presentation, verbal and written skills; confident engaging customers and internal teams and able to say "no" when needed • Proven relationship builder • Strong negotiator • Proactive problem solver with strong technical aptitude and the ability to resolve issues resourcefully • Strategic thinker who understands business goals, analyses data, identifies opportunities, and develops growth plans • High energy, positive attitude, strong work ethic, self-directed, and effective in fast-paced environments • Able to work autonomously and as a strong team contributor • Effective time manager with ability to juggle multiple work streams Desirable: • Formal sales training/certification (e.g., SPIN, Challenger), and/or a Bachelor's in Business, Marketing, or related field What we offer in return: • Further develop and grow your sales technique with the support and sponsorship of your sales leadership • Flexible working • Unlimited leave • Competitive salary • Pension contributions • Private medical, dental and life insurance • Socials, lunches and team-building events • Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap • Relaxed and friendly team who genuinely care about and trust one another • Fantastic training and development opportunities If you're driven, curious, and excited by the idea of helping customers unlock more value every day, we'd love to hear from you. This is your chance to step into a high-impact role, collaborate with brilliant people, and grow with a fast-scaling SaaS leader. Don't wait - apply now and help us power the next chapter of legal tech innovation. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
German Sales Development Rep - Richmond based, on site - £40000-£50000 + comm We have a new exciting opportunity for a role based in beautiful Richmond, on site, 5 days a week. This small successful SaaS company, providing software organisational solutions to the European market is looking for a near native German speaker. You will form part of the DACH team and will be responsible for developing sales in the German market. You will support an experienced team of sales managers in their existing customer retention and business development strategies. As an SDR, your main tasks will be the following: prospecting and reaching out via cold calls, emails, LI, sales tools to new potential German customers Support the sales managers with the communication to customers: email campaigns, creation of case studies and database management Prepare and participate in industry fairs and events across the UK Generate new opportunities - via phone calls or via existing customers for Sales Managers to close Develop skills to organise and eventually run webinar presentations and software training sessions Successful candidate: You will have a great energy and be a self starter with a can-do attitude You are looking for a career in Sales and enjoy developing new business with B2B customers Enjoy being part of a team aspiring to the same goals and creating success within the organisation Interested in learning the whole 360 Sales process to progress into more senior level in the future. Previous experience in sales is an advantage but not essential, however an understanding of Sales, combined with a high level of business acumen is. You have excellent written and verbal communication skills You have good attention to detail and have an ability to work under pressure You can work to KPI's and targets and enjoy smashing them! near native German is essential The role is based Monday to Friday in Richmond. Monthly travel costs will be supported. You will speak an excellent level of German and English. The role is to start ASAP with onsite interviews starting next week. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client s requirements. To enquire about other vacancies please visit our website at
Dec 05, 2025
Full time
German Sales Development Rep - Richmond based, on site - £40000-£50000 + comm We have a new exciting opportunity for a role based in beautiful Richmond, on site, 5 days a week. This small successful SaaS company, providing software organisational solutions to the European market is looking for a near native German speaker. You will form part of the DACH team and will be responsible for developing sales in the German market. You will support an experienced team of sales managers in their existing customer retention and business development strategies. As an SDR, your main tasks will be the following: prospecting and reaching out via cold calls, emails, LI, sales tools to new potential German customers Support the sales managers with the communication to customers: email campaigns, creation of case studies and database management Prepare and participate in industry fairs and events across the UK Generate new opportunities - via phone calls or via existing customers for Sales Managers to close Develop skills to organise and eventually run webinar presentations and software training sessions Successful candidate: You will have a great energy and be a self starter with a can-do attitude You are looking for a career in Sales and enjoy developing new business with B2B customers Enjoy being part of a team aspiring to the same goals and creating success within the organisation Interested in learning the whole 360 Sales process to progress into more senior level in the future. Previous experience in sales is an advantage but not essential, however an understanding of Sales, combined with a high level of business acumen is. You have excellent written and verbal communication skills You have good attention to detail and have an ability to work under pressure You can work to KPI's and targets and enjoy smashing them! near native German is essential The role is based Monday to Friday in Richmond. Monthly travel costs will be supported. You will speak an excellent level of German and English. The role is to start ASAP with onsite interviews starting next week. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client s requirements. To enquire about other vacancies please visit our website at
