TLC Worldwide
WE ARE HIRING A GLOBAL REVENUE OPERATIONS MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you've probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love - at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. Here are a few things that we've got to offer: Dynamic & collaborative team in a creative environment with exposure to global clients Weekly webinars to support your development through our People Academy Annual TLC Wellness Week and programmes throughout the year TLC Culture Club - including seasonal social events, tasty lunches & more TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave TLC Rise - supporting and empowering women into leadership roles 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme You'll be the glue that strengthens alignment across our commercial organisation, optimising revenue processes, enhancing operational performance, and introducing best practices that scale globally. This is an opportunity to make a global impact. With TLC's rapid growth and recent investment, you'll help shape the future of our commercial engine. What You'll Be Doing Champion alignment across global markets, improving processes and automating repetitive tasks. Lead the global monthly forecasting cycle, ensuring accuracy and clarity. Partner with data analysts to deliver insight-driven reporting that boosts performance. Build monthly sales forecasts using CRM insights, probability indicators, and local market input. Mentor local RevOps colleagues and foster a collaborative global community. Build strong relationships with Managing Directors to translate challenges into high-impact priorities. Drive continuous improvement across processes, tools, and ways of working. Strategic Projects You'll Shape: Strategic Projects You'll Shape Customer journey value mapping and sales methodology implementation. Market sizing, ICP refinement, and persona development. Account segmentation, scoring, and prioritisation. Automation and process optimisation for SDR functions. Win/loss analysis and reporting frameworks. CPQ optimisation and process enhancement. Who We're Looking For You love driving change and bringing clarity to ambiguity. You're a self-starter with strong judgement on what works in scaling environments. You enjoy advising stakeholders, not just executing tasks. You get excited about building operational systems from the ground up. You thrive in fast-paced environments where growth is rapid and opportunities are abundant. Experience in B2B enterprise environments with strong understanding of pipeline metrics. Proven success in Revenue Operations, Sales Operations, or similar. Experience operating across multiple markets or departments. Strong proficiency with RevOps tech: CRM systems (D365 preferred; Salesforce or HubSpot welcome). Marketing automation tools (e.g., HubSpot). CPQ systems (DealHub preferred; Salesforce CPQ, Conga, Panda, etc.). Data visualisation tools (PowerBI preferred; Tableau, Qlik, etc.). Sales enablement tools (Highspot, Seismic, Mindtickle, etc.). Excellent communication and presentation skills with senior stakeholders. Ability to prioritise high-impact initiatives in fast-moving environments. Strong analytical, problem-solving, and stakeholder-management skills. Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed. If you're excited by everything we've told you, then it's time to apply!
WE ARE HIRING A GLOBAL REVENUE OPERATIONS MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you've probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love - at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. Here are a few things that we've got to offer: Dynamic & collaborative team in a creative environment with exposure to global clients Weekly webinars to support your development through our People Academy Annual TLC Wellness Week and programmes throughout the year TLC Culture Club - including seasonal social events, tasty lunches & more TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave TLC Rise - supporting and empowering women into leadership roles 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme You'll be the glue that strengthens alignment across our commercial organisation, optimising revenue processes, enhancing operational performance, and introducing best practices that scale globally. This is an opportunity to make a global impact. With TLC's rapid growth and recent investment, you'll help shape the future of our commercial engine. What You'll Be Doing Champion alignment across global markets, improving processes and automating repetitive tasks. Lead the global monthly forecasting cycle, ensuring accuracy and clarity. Partner with data analysts to deliver insight-driven reporting that boosts performance. Build monthly sales forecasts using CRM insights, probability indicators, and local market input. Mentor local RevOps colleagues and foster a collaborative global community. Build strong relationships with Managing Directors to translate challenges into high-impact priorities. Drive continuous improvement across processes, tools, and ways of working. Strategic Projects You'll Shape: Strategic Projects You'll Shape Customer journey value mapping and sales methodology implementation. Market sizing, ICP refinement, and persona development. Account segmentation, scoring, and prioritisation. Automation and process optimisation for SDR functions. Win/loss analysis and reporting frameworks. CPQ optimisation and process enhancement. Who We're Looking For You love driving change and bringing clarity to ambiguity. You're a self-starter with strong judgement on what works in scaling environments. You enjoy advising stakeholders, not just executing tasks. You get excited about building operational systems from the ground up. You thrive in fast-paced environments where growth is rapid and opportunities are abundant. Experience in B2B enterprise environments with strong understanding of pipeline metrics. Proven success in Revenue Operations, Sales Operations, or similar. Experience operating across multiple markets or departments. Strong proficiency with RevOps tech: CRM systems (D365 preferred; Salesforce or HubSpot welcome). Marketing automation tools (e.g., HubSpot). CPQ systems (DealHub preferred; Salesforce CPQ, Conga, Panda, etc.). Data visualisation tools (PowerBI preferred; Tableau, Qlik, etc.). Sales enablement tools (Highspot, Seismic, Mindtickle, etc.). Excellent communication and presentation skills with senior stakeholders. Ability to prioritise high-impact initiatives in fast-moving environments. Strong analytical, problem-solving, and stakeholder-management skills. Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed. If you're excited by everything we've told you, then it's time to apply!
Moneycorp Bank Limited
City, London
Description Welcome to Moneycorp. We're delighted you're interested in being a part of Moneycorp. In the last decade, Moneycorp has transformed from a largely domestic, consumer-focused provider of foreign exchange to an end-to-end global payments' ecosystem. With two banking licenses and operations across the entire value chain of the international payments and foreign exchange sectors, we enable businesses, institutions, and individuals to thrive beyond borders. We help our clients realise their growth ambitions by providing them with worldwide reach, relentless regulatory excellence, and tailored, relevant solutions that resiliently optimise their financial operations. We're fervent about pursuing our goals, making substantial contributions to the payments industry, and consistently offering unwavering support to our clients at every stage of their journey. Moneycorp is a place where energy, commitment to our shared success and collaboration are core to our DNA. We're restless in our drive to surpass the expectations of our clients and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all of our colleagues is central to our journey as a global business. Find out more about Moneycorp's offering, global footprint and capabilities here. Your Next Challenge As the Group Head of Client Experience, you will lead the strategic development and operational delivery of our global Client Experience (CX) programme. You will own the frameworks, systems, and governance that ensure the voice of the client is embedded across the organisation, driving measurable commercial impact and continuous improvement. This role is responsible for the design and execution of CX strategy aligned to group objectives, including the development of insight-led processes that proactively prevent client issues and enhance satisfaction. You will lead the implementation of performance frameworks that measure CX investment, operational effectiveness, and return on experience across all client touchpoints. You will also be accountable for the governance of the CX programme at EXCO level, ensuring consistent reporting, action planning, and stakeholder engagement. This includes translating client feedback into actionable insights that inform product, service, and operational decisions, and establishing clear links between CX outcomes and business performance metrics such as retention, revenue growth, and profitability. The successful candidate will have deep expertise in client insight, experience design, and stakeholder influence. You will be familiar with CX measurement tools, journey mapping, CRM platforms (e.g., Microsoft D365), and data analytics. This is a unique opportunity to shape a high-impact CX programme within a fast-paced, agile organisation, and to champion a client-first culture across the group. Key Responsibilities Develop and implement a comprehensive client insights strategy aligned with company goals. Conduct client analytics to identify trends and behaviours that inform business strategies. Build and maintain analytics systems to monitor client behaviour and calculate lifetime value. Partner with data science teams to extract and analyse insights across systems. Develop predictive analytics to anticipate client needs and enable proactive service delivery. Utilise tools like Qualtrics and other technologies to capture and analyse feedback. Innovate in methods to assess and capture client feedback using emerging technologies. Experience Design & Journey Optimisation Lead end-to-end client journey mapping and apply service design principles to eliminate friction. Monitor the client journey to understand and enhance the client lifecycle. Champion service design principles to reimagine journeys and reduce failure demand. Design and implement scalable systems that improve first-contact resolution. Collaborate with cross-functional teams to ensure a seamless experience across all touchpoints. CX Governance & Strategic Leadership Define and track CX KPIs linked to revenue, retention, cost-to-serve, and lifetime value. Implement and monitor KPIs to measure effectiveness of insights initiatives. Build business cases for CX investment, demonstrating ROI and strategic value. Own CX commercial metrics including cost-to-serve, retention rate, and customer lifetime value. Benchmark CX performance against industry standards and best-in-class organisations. Culture & Capability Building Lead and manage the client insights team, providing guidance and development. Lead internal engagement programmes to embed client-centricity across departments. Owning 'Close-The-Loop' process to ensure satisfactory resolution of all client concerns. Lead CX Committee to review survey insights, identify themes of opportunity, implement action plans with cross-business stakeholders and measure impact to KPIs based on continuous improvement approach. Drive continuous improvement by staying informed on CX best practices and trends. Manage the budget for client insights initiatives and ensure efficient resource allocation. Lead cross-functional CX immersion programmes to connect employees with real customer stories. Person Specification Proven experience in a strategy, analytics, client insights or customer research role, with a track record of successfully navigating complex organisations Passion for delivering exceptional customer insights and a deep understanding of client needs and expectations Strong analytical skills and the ability to build and interpret client data and feedback systems Experience with client insights management tools, and analytics and reporting Experience in calculating and monitoring client lifetime value Innovative mindset with the ability to leverage new technologies and methodologies for capturing client feedback Data science skills or the ability to effectively partner with data science teams Meticulous attention to detail and a passion for continuous improvement. Innovative and creative thinker with a logical and methodical approach to problem-solving. Ability to manage multiple projects and priorities in a fast-paced, agile environment. Proficiency in Excel, Word, and PowerPoint for reporting, analysis, and stakeholder presentations. Familiarity with CX platforms (e.g., Qualtrics, CRM systems). Bachelor's degree in Business, Economics, Marketing, Data Science, or a related field (Master's degree preferred) Experience in financial services or other regulated industries is highly desirable. This position is full-time, permanent. The role is expected to be office-based in London as part of Group Marketing Team. However, we have an agile flexible working policy which enables you to work up to 2 days from home if desired. Fostering a culture of belonging and inclusivity We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organisation through initiatives like our DE&I focus groups and value champion network.
Description Welcome to Moneycorp. We're delighted you're interested in being a part of Moneycorp. In the last decade, Moneycorp has transformed from a largely domestic, consumer-focused provider of foreign exchange to an end-to-end global payments' ecosystem. With two banking licenses and operations across the entire value chain of the international payments and foreign exchange sectors, we enable businesses, institutions, and individuals to thrive beyond borders. We help our clients realise their growth ambitions by providing them with worldwide reach, relentless regulatory excellence, and tailored, relevant solutions that resiliently optimise their financial operations. We're fervent about pursuing our goals, making substantial contributions to the payments industry, and consistently offering unwavering support to our clients at every stage of their journey. Moneycorp is a place where energy, commitment to our shared success and collaboration are core to our DNA. We're restless in our drive to surpass the expectations of our clients and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all of our colleagues is central to our journey as a global business. Find out more about Moneycorp's offering, global footprint and capabilities here. Your Next Challenge As the Group Head of Client Experience, you will lead the strategic development and operational delivery of our global Client Experience (CX) programme. You will own the frameworks, systems, and governance that ensure the voice of the client is embedded across the organisation, driving measurable commercial impact and continuous improvement. This role is responsible for the design and execution of CX strategy aligned to group objectives, including the development of insight-led processes that proactively prevent client issues and enhance satisfaction. You will lead the implementation of performance frameworks that measure CX investment, operational effectiveness, and return on experience across all client touchpoints. You will also be accountable for the governance of the CX programme at EXCO level, ensuring consistent reporting, action planning, and stakeholder engagement. This includes translating client feedback into actionable insights that inform product, service, and operational decisions, and establishing clear links between CX outcomes and business performance metrics such as retention, revenue growth, and profitability. The successful candidate will have deep expertise in client insight, experience design, and stakeholder influence. You will be familiar with CX measurement tools, journey mapping, CRM platforms (e.g., Microsoft D365), and data analytics. This is a unique opportunity to shape a high-impact CX programme within a fast-paced, agile organisation, and to champion a client-first culture across the group. Key Responsibilities Develop and implement a comprehensive client insights strategy aligned with company goals. Conduct client analytics to identify trends and behaviours that inform business strategies. Build and maintain analytics systems to monitor client behaviour and calculate lifetime value. Partner with data science teams to extract and analyse insights across systems. Develop predictive analytics to anticipate client needs and enable proactive service delivery. Utilise tools like Qualtrics and other technologies to capture and analyse feedback. Innovate in methods to assess and capture client feedback using emerging technologies. Experience Design & Journey Optimisation Lead end-to-end client journey mapping and apply service design principles to eliminate friction. Monitor the client journey to understand and enhance the client lifecycle. Champion service design principles to reimagine journeys and reduce failure demand. Design and implement scalable systems that improve first-contact resolution. Collaborate with cross-functional teams to ensure a seamless experience across all touchpoints. CX Governance & Strategic Leadership Define and track CX KPIs linked to revenue, retention, cost-to-serve, and lifetime value. Implement and monitor KPIs to measure effectiveness of insights initiatives. Build business cases for CX investment, demonstrating ROI and strategic value. Own CX commercial metrics including cost-to-serve, retention rate, and customer lifetime value. Benchmark CX performance against industry standards and best-in-class organisations. Culture & Capability Building Lead and manage the client insights team, providing guidance and development. Lead internal engagement programmes to embed client-centricity across departments. Owning 'Close-The-Loop' process to ensure satisfactory resolution of all client concerns. Lead CX Committee to review survey insights, identify themes of opportunity, implement action plans with cross-business stakeholders and measure impact to KPIs based on continuous improvement approach. Drive continuous improvement by staying informed on CX best practices and trends. Manage the budget for client insights initiatives and ensure efficient resource allocation. Lead cross-functional CX immersion programmes to connect employees with real customer stories. Person Specification Proven experience in a strategy, analytics, client insights or customer research role, with a track record of successfully navigating complex organisations Passion for delivering exceptional customer insights and a deep understanding of client needs and expectations Strong analytical skills and the ability to build and interpret client data and feedback systems Experience with client insights management tools, and analytics and reporting Experience in calculating and monitoring client lifetime value Innovative mindset with the ability to leverage new technologies and methodologies for capturing client feedback Data science skills or the ability to effectively partner with data science teams Meticulous attention to detail and a passion for continuous improvement. Innovative and creative thinker with a logical and methodical approach to problem-solving. Ability to manage multiple projects and priorities in a fast-paced, agile environment. Proficiency in Excel, Word, and PowerPoint for reporting, analysis, and stakeholder presentations. Familiarity with CX platforms (e.g., Qualtrics, CRM systems). Bachelor's degree in Business, Economics, Marketing, Data Science, or a related field (Master's degree preferred) Experience in financial services or other regulated industries is highly desirable. This position is full-time, permanent. The role is expected to be office-based in London as part of Group Marketing Team. However, we have an agile flexible working policy which enables you to work up to 2 days from home if desired. Fostering a culture of belonging and inclusivity We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organisation through initiatives like our DE&I focus groups and value champion network.
