WE ARE HIRING A GLOBAL REVENUE OPERATIONS MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you've probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love - at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. Here are a few things that we've got to offer: Dynamic & collaborative team in a creative environment with exposure to global clients Weekly webinars to support your development through our People Academy Annual TLC Wellness Week and programmes throughout the year TLC Culture Club - including seasonal social events, tasty lunches & more TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave TLC Rise - supporting and empowering women into leadership roles 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme You'll be the glue that strengthens alignment across our commercial organisation, optimising revenue processes, enhancing operational performance, and introducing best practices that scale globally. This is an opportunity to make a global impact. With TLC's rapid growth and recent investment, you'll help shape the future of our commercial engine. What You'll Be Doing Champion alignment across global markets, improving processes and automating repetitive tasks. Lead the global monthly forecasting cycle, ensuring accuracy and clarity. Partner with data analysts to deliver insight-driven reporting that boosts performance. Build monthly sales forecasts using CRM insights, probability indicators, and local market input. Mentor local RevOps colleagues and foster a collaborative global community. Build strong relationships with Managing Directors to translate challenges into high-impact priorities. Drive continuous improvement across processes, tools, and ways of working. Strategic Projects You'll Shape: Strategic Projects You'll Shape Customer journey value mapping and sales methodology implementation. Market sizing, ICP refinement, and persona development. Account segmentation, scoring, and prioritisation. Automation and process optimisation for SDR functions. Win/loss analysis and reporting frameworks. CPQ optimisation and process enhancement. Who We're Looking For You love driving change and bringing clarity to ambiguity. You're a self-starter with strong judgement on what works in scaling environments. You enjoy advising stakeholders, not just executing tasks. You get excited about building operational systems from the ground up. You thrive in fast-paced environments where growth is rapid and opportunities are abundant. Experience in B2B enterprise environments with strong understanding of pipeline metrics. Proven success in Revenue Operations, Sales Operations, or similar. Experience operating across multiple markets or departments. Strong proficiency with RevOps tech: CRM systems (D365 preferred; Salesforce or HubSpot welcome). Marketing automation tools (e.g., HubSpot). CPQ systems (DealHub preferred; Salesforce CPQ, Conga, Panda, etc.). Data visualisation tools (PowerBI preferred; Tableau, Qlik, etc.). Sales enablement tools (Highspot, Seismic, Mindtickle, etc.). Excellent communication and presentation skills with senior stakeholders. Ability to prioritise high-impact initiatives in fast-moving environments. Strong analytical, problem-solving, and stakeholder-management skills. Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed. If you're excited by everything we've told you, then it's time to apply!
Dec 06, 2025
Full time
WE ARE HIRING A GLOBAL REVENUE OPERATIONS MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you've probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love - at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. Here are a few things that we've got to offer: Dynamic & collaborative team in a creative environment with exposure to global clients Weekly webinars to support your development through our People Academy Annual TLC Wellness Week and programmes throughout the year TLC Culture Club - including seasonal social events, tasty lunches & more TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave TLC Rise - supporting and empowering women into leadership roles 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme You'll be the glue that strengthens alignment across our commercial organisation, optimising revenue processes, enhancing operational performance, and introducing best practices that scale globally. This is an opportunity to make a global impact. With TLC's rapid growth and recent investment, you'll help shape the future of our commercial engine. What You'll Be Doing Champion alignment across global markets, improving processes and automating repetitive tasks. Lead the global monthly forecasting cycle, ensuring accuracy and clarity. Partner with data analysts to deliver insight-driven reporting that boosts performance. Build monthly sales forecasts using CRM insights, probability indicators, and local market input. Mentor local RevOps colleagues and foster a collaborative global community. Build strong relationships with Managing Directors to translate challenges into high-impact priorities. Drive continuous improvement across processes, tools, and ways of working. Strategic Projects You'll Shape: Strategic Projects You'll Shape Customer journey value mapping and sales methodology implementation. Market sizing, ICP refinement, and persona development. Account segmentation, scoring, and prioritisation. Automation and process optimisation for SDR functions. Win/loss analysis and reporting frameworks. CPQ optimisation and process enhancement. Who We're Looking For You love driving change and bringing clarity to ambiguity. You're a self-starter with strong judgement on what works in scaling environments. You enjoy advising stakeholders, not just executing tasks. You get excited about building operational systems from the ground up. You thrive in fast-paced environments where growth is rapid and opportunities are abundant. Experience in B2B enterprise environments with strong understanding of pipeline metrics. Proven success in Revenue Operations, Sales Operations, or similar. Experience operating across multiple markets or departments. Strong proficiency with RevOps tech: CRM systems (D365 preferred; Salesforce or HubSpot welcome). Marketing automation tools (e.g., HubSpot). CPQ systems (DealHub preferred; Salesforce CPQ, Conga, Panda, etc.). Data visualisation tools (PowerBI preferred; Tableau, Qlik, etc.). Sales enablement tools (Highspot, Seismic, Mindtickle, etc.). Excellent communication and presentation skills with senior stakeholders. Ability to prioritise high-impact initiatives in fast-moving environments. Strong analytical, problem-solving, and stakeholder-management skills. Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed. If you're excited by everything we've told you, then it's time to apply!
Head of Catering, East Midlands, 65,000 + Bonus We are excited to be partnering with a large multi-outlet venue seeking an experienced Head of Catering to oversee its diverse food and beverage operations. This role will take ownership of the overall catering strategy, ensuring exceptional service delivery while driving revenue, profitability, and operational excellence. We are looking for a dynamic and commercially minded leader with strong experience managing high-volume, multi-faceted catering environments. Key responsibilities: Lead and develop the catering team across retail, bars, hospitality and event Deliver the catering strategy while maintaining high service standards Manage substantial catering turnover and meet financial targets Drive sales growth, cost control, and operational efficiency Oversee operations, ensuring compliance and a strong H&S culture Manage suppliers, partnerships, reporting, and margin performance Skills and Experience: Senior management experience within a venue Senior catering or F&B leadership experience in a large or multi-outlet venue Strong commercial skills, including budgeting and financial delivery Proven ability to lead and motivate large operational teams Customer-focused with strong service standards Confident communicator with strong stakeholder management skills
Dec 06, 2025
Full time
Head of Catering, East Midlands, 65,000 + Bonus We are excited to be partnering with a large multi-outlet venue seeking an experienced Head of Catering to oversee its diverse food and beverage operations. This role will take ownership of the overall catering strategy, ensuring exceptional service delivery while driving revenue, profitability, and operational excellence. We are looking for a dynamic and commercially minded leader with strong experience managing high-volume, multi-faceted catering environments. Key responsibilities: Lead and develop the catering team across retail, bars, hospitality and event Deliver the catering strategy while maintaining high service standards Manage substantial catering turnover and meet financial targets Drive sales growth, cost control, and operational efficiency Oversee operations, ensuring compliance and a strong H&S culture Manage suppliers, partnerships, reporting, and margin performance Skills and Experience: Senior management experience within a venue Senior catering or F&B leadership experience in a large or multi-outlet venue Strong commercial skills, including budgeting and financial delivery Proven ability to lead and motivate large operational teams Customer-focused with strong service standards Confident communicator with strong stakeholder management skills
Principal Historic Environment Consultant Permanent, Full Time up to £53,822 per annum Location: Chelmsford Working Style: Anywhere worker Closing Date: 15 December 2025 You will work from the Chelmsford office at least one day a week and across our operational area on other days, depending on business need. Place Services is a multi-disciplinary consultancy within Essex County Council (ECC) providing environmental and planning services to the Council, local authorities and other public bodies. The purpose of the Principal Historic Environment Consultant is to lead on all historic environment matters, ensuring the effective operational and commercial management of our Historic Environment specialism. The Principal Historic Environment Consultant is accountable for the operational delivery and commercial development of our historic environment services, leading a team providing specialist planning advice, heritage assessment and historic area appraisals and field survey and Historic Environment Record (HER) management, as well as leading multi-disciplinary projects, across Essex and England. The role requires a qualified, highly experienced and authoritative subject matter expert with advanced technical expertise, practical knowledge, understanding and experience of historic environment issues and relevant legislation, policy and principles, strong business development, information and financial management with good communication skills, experience managing a team, and the ability to build secure client relationships. Accountabilities Accountable for the operational delivery and commercial development of ECC's traded historic environment services, leading the effective, efficient and profitable delivery of expert historic environment advice and technical support to ensure the financial viability and performance of Place Services' Historic Environment specialism, through a commitment to achieve sustainable development, environmental protection, and profitable revenue. Accountable for the effective delivery of advice in relation to historic environment matters, including: managing a demanding case load of the most complex and development management/consent consultations at all stages of the planning process (pre-application, application and post consent); attendance at hearings, EIPs and public inquiries; evaluating and carrying out heritage assessments (DBA, HIA, EIA), of any size and complexity and in challenging scenarios; managing large-scale and complex historic environment records and data projects; designing and undertaking a range of complex surveys, including development of new tools and techniques; and management and monitoring of complex contracts, and projects with multiple stakeholders, against approved budgets, specifications and indicators. Responsible for the generation of new business for Place Services, seeking out new sales and client accounts, and working collaboratively to promote our services, tendering on high value opportunities to expand our client base and increase profitable revenue, creating a commercial mind-set within the Historic Environment team. Acts as the subject matter expert and discipline lead for members, senior officers and internal accounts, providing authoritative technical advice and guidance. Responsible for account and client relationship management, establishing, building and maintaining secure working relationships with clients and partners, managing complex client interactions and seeking feedback to identify opportunities for continuous improvement, maintain a client-focused culture across Place Services. Leads joined up, integrated and effective team working, management of medium to high value projects and contracts against approved budgets, specifications and indicators. Contributes to increasing the skills base across the environmental and planning sectors through design, development and delivery of complex training and events, and preparation of a wide range of learning material. Contributes to the execution of ECC and client's responsibilities and duties of care in relation to heritage assets and the wider historic environment. Line manager responsibility for consultants in the team. Specific individual and shared targets and objectives are defined annually within the performance management framework. Skills, Knowledge and Experience Educated to at least RQF level 6 (Bachelor's degree) with a post graduate qualification, or equivalent by experience, and evidence of substantial post qualification experience. Strong evidence of continuing professional development and expert knowledge in relevant professional area, Full Membership of relevant professional body e.g. CIfA. Authoritative technical and subject matter expertise, with advanced knowledge and extensive experience of: the development management processes; of planning policy, legislation, and enforcement standards and guidance; heritage assessment (HIA, DBA, EIA); Historic Environment Record management, conservation management planning and field survey techniques; and related office and site-based practices and procedures. Extensive experience of undertaking development management and using a Historic Environment Records in a development management role. Excellent people skills with experience managing a team, including staff development and performance management, coaching, mentoring and delivery of training. Accomplished communication and negotiation skills and strategies with ability to build networks and to engage and influence clients and stakeholders, both strategically and corporately, including in a political environment. Able to manage complex client and stakeholder interactions, including public consultations, and high value accounts, to engender trust, and secure strong relationships. Good understanding of commercial practices, and track record of growing and developing business through bid winning, and able lead multi-disciplinary teams, and to effectively manage large scale and complex projects from concept through to completion. Effective financial management. Strong understanding of wellbeing and H&S, and experienced producing and implementing standard and complex risk assessments with appropriate controls, and the ability to identify and implement safe working practices for self and others, and to promote a team-wide culture of H&S and wellbeing. Advanced use of common and bespoke software packages including all Microsoft applications, databases, HBSMR, GIS and other information management systems and/or other information technology tools, to implement complex data collection, analysis and presentation for the organisation. Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means. Comprehensive CPD is available with the role, including access to our annual programme of Traditional Building Skills, Conservation courses and lectures: Place Services is a unique business and a great place to work. To find out more about us please visit: For an informal discussion please contact the Historic Environment Manager, Tim Murphy via / . Your benefits package Benefits include: Holiday entitlement of 27 days per annum (plus bank holidays), with the opportunity to buy additional annual leave Local Government Pension Scheme Life assurance of three times annual salary Learning and Development Opportunities Employee Wellbeing and Counselling provision Employee Networks Volunteering leave Eye care vouchers, travel discounts, season ticket loans and much more! There is also an employee Rewards Scheme available for all permanent/FTC employees, which includes: Retail and restaurant discounts Cashback on purchases Private health and dental care plans Why Essex? As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. In February 2025, Greater Essex was accepted onto the Government's devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR) on our careers site. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. . click apply for full job details
Dec 06, 2025
Full time
Principal Historic Environment Consultant Permanent, Full Time up to £53,822 per annum Location: Chelmsford Working Style: Anywhere worker Closing Date: 15 December 2025 You will work from the Chelmsford office at least one day a week and across our operational area on other days, depending on business need. Place Services is a multi-disciplinary consultancy within Essex County Council (ECC) providing environmental and planning services to the Council, local authorities and other public bodies. The purpose of the Principal Historic Environment Consultant is to lead on all historic environment matters, ensuring the effective operational and commercial management of our Historic Environment specialism. The Principal Historic Environment Consultant is accountable for the operational delivery and commercial development of our historic environment services, leading a team providing specialist planning advice, heritage assessment and historic area appraisals and field survey and Historic Environment Record (HER) management, as well as leading multi-disciplinary projects, across Essex and England. The role requires a qualified, highly experienced and authoritative subject matter expert with advanced technical expertise, practical knowledge, understanding and experience of historic environment issues and relevant legislation, policy and principles, strong business development, information and financial management with good communication skills, experience managing a team, and the ability to build secure client relationships. Accountabilities Accountable for the operational delivery and commercial development of ECC's traded historic environment services, leading the effective, efficient and profitable delivery of expert historic environment advice and technical support to ensure the financial viability and performance of Place Services' Historic Environment specialism, through a commitment to achieve sustainable development, environmental protection, and profitable revenue. Accountable for the effective delivery of advice in relation to historic environment matters, including: managing a demanding case load of the most complex and development management/consent consultations at all stages of the planning process (pre-application, application and post consent); attendance at hearings, EIPs and public inquiries; evaluating and carrying out heritage assessments (DBA, HIA, EIA), of any size and complexity and in challenging scenarios; managing large-scale and complex historic environment records and data projects; designing and undertaking a range of complex surveys, including development of new tools and techniques; and management and monitoring of complex contracts, and projects with multiple stakeholders, against approved budgets, specifications and indicators. Responsible for the generation of new business for Place Services, seeking out new sales and client accounts, and working collaboratively to promote our services, tendering on high value opportunities to expand our client base and increase profitable revenue, creating a commercial mind-set within the Historic Environment team. Acts as the subject matter expert and discipline lead for members, senior officers and internal accounts, providing authoritative technical advice and guidance. Responsible for account and client relationship management, establishing, building and maintaining secure working relationships with clients and partners, managing complex client interactions and seeking feedback to identify opportunities for continuous improvement, maintain a client-focused culture across Place Services. Leads joined up, integrated and effective team working, management of medium to high value projects and contracts against approved budgets, specifications and indicators. Contributes to increasing the skills base across the environmental and planning sectors through design, development and delivery of complex training and events, and preparation of a wide range of learning material. Contributes to the execution of ECC and client's responsibilities and duties of care in relation to heritage assets and the wider historic environment. Line manager responsibility for consultants in the team. Specific individual and shared targets and objectives are defined annually within the performance management framework. Skills, Knowledge and Experience Educated to at least RQF level 6 (Bachelor's degree) with a post graduate qualification, or equivalent by experience, and evidence of substantial post qualification experience. Strong evidence of continuing professional development and expert knowledge in relevant professional area, Full Membership of relevant professional body e.g. CIfA. Authoritative technical and subject matter expertise, with advanced knowledge and extensive experience of: the development management processes; of planning policy, legislation, and enforcement standards and guidance; heritage assessment (HIA, DBA, EIA); Historic Environment Record management, conservation management planning and field survey techniques; and related office and site-based practices and procedures. Extensive experience of undertaking development management and using a Historic Environment Records in a development management role. Excellent people skills with experience managing a team, including staff development and performance management, coaching, mentoring and delivery of training. Accomplished communication and negotiation skills and strategies with ability to build networks and to engage and influence clients and stakeholders, both strategically and corporately, including in a political environment. Able to manage complex client and stakeholder interactions, including public consultations, and high value accounts, to engender trust, and secure strong relationships. Good understanding of commercial practices, and track record of growing and developing business through bid winning, and able lead multi-disciplinary teams, and to effectively manage large scale and complex projects from concept through to completion. Effective financial management. Strong understanding of wellbeing and H&S, and experienced producing and implementing standard and complex risk assessments with appropriate controls, and the ability to identify and implement safe working practices for self and others, and to promote a team-wide culture of H&S and wellbeing. Advanced use of common and bespoke software packages including all Microsoft applications, databases, HBSMR, GIS and other information management systems and/or other information technology tools, to implement complex data collection, analysis and presentation for the organisation. Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means. Comprehensive CPD is available with the role, including access to our annual programme of Traditional Building Skills, Conservation courses and lectures: Place Services is a unique business and a great place to work. To find out more about us please visit: For an informal discussion please contact the Historic Environment Manager, Tim Murphy via / . Your benefits package Benefits include: Holiday entitlement of 27 days per annum (plus bank holidays), with the opportunity to buy additional annual leave Local Government Pension Scheme Life assurance of three times annual salary Learning and Development Opportunities Employee Wellbeing and Counselling provision Employee Networks Volunteering leave Eye care vouchers, travel discounts, season ticket loans and much more! There is also an employee Rewards Scheme available for all permanent/FTC employees, which includes: Retail and restaurant discounts Cashback on purchases Private health and dental care plans Why Essex? As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. In February 2025, Greater Essex was accepted onto the Government's devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR) on our careers site. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. . click apply for full job details
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Lending area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new lending features. You'll also work closely with the wider lending product team, including contributing to the broader lending roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class lending product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall lending roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 5+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Relevant experience in one or more of our lending subdomains: Origination, Credit Cards, Overdrafts, Collections and Mortgages & Term Lending. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the lending world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Dec 06, 2025
Full time
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Lending area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new lending features. You'll also work closely with the wider lending product team, including contributing to the broader lending roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class lending product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall lending roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 5+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Relevant experience in one or more of our lending subdomains: Origination, Credit Cards, Overdrafts, Collections and Mortgages & Term Lending. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the lending world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Senior Hair Stylist and Extension Technician Location: London Salary: Competitive Vacancy Type: Full Time, Permanent The Role We are seeking a highly skilled and passionate Senior Hair Stylist & Extension Technician to join our dynamic salon team. This role offers an exciting opportunity for experienced professionals to showcase their expertise in hair extensions, advanced styling, and client care. The ideal candidate will possess a strong background in cosmetology and barbering, with excellent communication skills and a dedication to delivering exceptional customer service. As a senior team member, you will also mentor junior stylists and contribute to the overall success of our salon. This position requires proficiency in salon software such as MINDBODY, a thorough understanding of sanitation standards, and the ability to upsell retail products effectively. Key Responsibilities Perform a wide range of hair styling services including cutting, coloring, and special occasion styling. Specialize in hair extensions application and removal, ensuring natural look and client satisfaction. Apply eyelash extensions, nail care, and makeup applications as part of comprehensive beauty services. Maintain high standards of sanitation and safety in accordance with industry regulations. Utilize salon software like MINDBODY for appointment scheduling, client records, and retail sales tracking. Manage front desk duties including client check-in/out, scheduling appointments, and answering inquiries. Mentor and train junior stylists on techniques such as hair threading, color theory, and store management. Assist with retail sales through upselling techniques; recommend products based on client needs. Keep up-to-date with current trends in hair styling, barbering, and beauty treatments to provide innovative services. Support store management in daily operations to ensure smooth salon workflow. Skills and Qualifications Proven experience as a Hair Stylist with specialization in hair extensions and advanced styling techniques. Strong background in cosmetology or barbering with valid licensing. Experience working with salon software such as MINDBODY is preferred. Demonstrated expertise in color theory, sanitation practices, and retail sales strategies. Skilled in using tools like straight razors and performing nail care or eyelash extension services is a plus. Excellent communication skills with the ability to educate clients on hair care routines and product usage. Prior mentoring or leadership experience within a salon environment is highly desirable. Join our team to elevate your career while delivering outstanding beauty services that leave clients feeling confident and beautiful! To Apply If you feel you are a suitable candidate and would like to work for Andy Monzer, please do not hesitate to apply.
Dec 06, 2025
Full time
Senior Hair Stylist and Extension Technician Location: London Salary: Competitive Vacancy Type: Full Time, Permanent The Role We are seeking a highly skilled and passionate Senior Hair Stylist & Extension Technician to join our dynamic salon team. This role offers an exciting opportunity for experienced professionals to showcase their expertise in hair extensions, advanced styling, and client care. The ideal candidate will possess a strong background in cosmetology and barbering, with excellent communication skills and a dedication to delivering exceptional customer service. As a senior team member, you will also mentor junior stylists and contribute to the overall success of our salon. This position requires proficiency in salon software such as MINDBODY, a thorough understanding of sanitation standards, and the ability to upsell retail products effectively. Key Responsibilities Perform a wide range of hair styling services including cutting, coloring, and special occasion styling. Specialize in hair extensions application and removal, ensuring natural look and client satisfaction. Apply eyelash extensions, nail care, and makeup applications as part of comprehensive beauty services. Maintain high standards of sanitation and safety in accordance with industry regulations. Utilize salon software like MINDBODY for appointment scheduling, client records, and retail sales tracking. Manage front desk duties including client check-in/out, scheduling appointments, and answering inquiries. Mentor and train junior stylists on techniques such as hair threading, color theory, and store management. Assist with retail sales through upselling techniques; recommend products based on client needs. Keep up-to-date with current trends in hair styling, barbering, and beauty treatments to provide innovative services. Support store management in daily operations to ensure smooth salon workflow. Skills and Qualifications Proven experience as a Hair Stylist with specialization in hair extensions and advanced styling techniques. Strong background in cosmetology or barbering with valid licensing. Experience working with salon software such as MINDBODY is preferred. Demonstrated expertise in color theory, sanitation practices, and retail sales strategies. Skilled in using tools like straight razors and performing nail care or eyelash extension services is a plus. Excellent communication skills with the ability to educate clients on hair care routines and product usage. Prior mentoring or leadership experience within a salon environment is highly desirable. Join our team to elevate your career while delivering outstanding beauty services that leave clients feeling confident and beautiful! To Apply If you feel you are a suitable candidate and would like to work for Andy Monzer, please do not hesitate to apply.
Due to ongoing growth, we are searching for a Senior Retail & Sales Team Leader to join us at Red Carpet Ready the UKs Largest Dress Specialists! Along with a salary package of up to £34,000 per annum, we offer a range of benefits including: Uncapped overtime during peak season (August May) Generous staff discounts (20%) Regular company events 30 days annual leave, including Bank Holidays A focus on click apply for full job details
Dec 05, 2025
Full time
Due to ongoing growth, we are searching for a Senior Retail & Sales Team Leader to join us at Red Carpet Ready the UKs Largest Dress Specialists! Along with a salary package of up to £34,000 per annum, we offer a range of benefits including: Uncapped overtime during peak season (August May) Generous staff discounts (20%) Regular company events 30 days annual leave, including Bank Holidays A focus on click apply for full job details
Full-time Office-based This is a fantastic opportunity to join a passionate and forward-thinking team, leading our customer service function and ensuring our customers receive the very best at every touchpoint! Whats in it for you? 30 days holiday (including bank holidays) Company pension scheme Cycle-to-work scheme Health cashback plan Be part of a growing, values-driven clothing brand Supportive and close-knit team culture Fun team socials! Staf Discounts across products What youll be doing: Lead and support the customer service team across email, live chat, phone, and social channels Manage onboarding, training, and development of your team to deliver outstanding service Monitor performance against key service metrics (response time, satisfaction, resolution rates) Continuously review and enhance processes for queries, returns, and complaints Collaborate with Marketing to align on campaigns and customer communications Provide customer insights to Product and Merchandising teams to improve fit, quality, and design Support sustainability and ESG initiatives, embedding repair and reuse values in communication Report on KPIs and customer trends, sharing actionable insights with senior leadership Must-haves: Proven experience managing a customer service function (ideally 3+ years) Strong leadership and people management skills - you know how to get the best from your team Excellent communication skills - both written and verbal Calm, empathetic, and solutions-focused approach Highly organised and process-driven Commercial understanding of fashion retail and online sales environments Nice-to-haves: Background in e-commerce or clothing retail Experience improving customer satisfaction and optimising customer service operations Knowledge of sustainability and circular fashion principles Helpful extras Based in central Cheltenham modern, vibrant office Regular team collaboration and training Monday to Friday! Fast-growing business with genuine career development opportunities with a global company! Be part of a global organisation, and multi award winner Celebrates creativity and passion for travel! Interested? Send your most up-to-date CV to Ellie at i2i recruitment today! Our mission of Making Recruitment Personal also means making recruitment fair. We are committed to reviewing every application through a lens of diversity and inclusion. We strive to personally connect with every applicant, but if you havent heard from us within 5 working days, please understand that your application has not been successful on this occasion. JBRP1_UKTJ
Dec 05, 2025
Full time
Full-time Office-based This is a fantastic opportunity to join a passionate and forward-thinking team, leading our customer service function and ensuring our customers receive the very best at every touchpoint! Whats in it for you? 30 days holiday (including bank holidays) Company pension scheme Cycle-to-work scheme Health cashback plan Be part of a growing, values-driven clothing brand Supportive and close-knit team culture Fun team socials! Staf Discounts across products What youll be doing: Lead and support the customer service team across email, live chat, phone, and social channels Manage onboarding, training, and development of your team to deliver outstanding service Monitor performance against key service metrics (response time, satisfaction, resolution rates) Continuously review and enhance processes for queries, returns, and complaints Collaborate with Marketing to align on campaigns and customer communications Provide customer insights to Product and Merchandising teams to improve fit, quality, and design Support sustainability and ESG initiatives, embedding repair and reuse values in communication Report on KPIs and customer trends, sharing actionable insights with senior leadership Must-haves: Proven experience managing a customer service function (ideally 3+ years) Strong leadership and people management skills - you know how to get the best from your team Excellent communication skills - both written and verbal Calm, empathetic, and solutions-focused approach Highly organised and process-driven Commercial understanding of fashion retail and online sales environments Nice-to-haves: Background in e-commerce or clothing retail Experience improving customer satisfaction and optimising customer service operations Knowledge of sustainability and circular fashion principles Helpful extras Based in central Cheltenham modern, vibrant office Regular team collaboration and training Monday to Friday! Fast-growing business with genuine career development opportunities with a global company! Be part of a global organisation, and multi award winner Celebrates creativity and passion for travel! Interested? Send your most up-to-date CV to Ellie at i2i recruitment today! Our mission of Making Recruitment Personal also means making recruitment fair. We are committed to reviewing every application through a lens of diversity and inclusion. We strive to personally connect with every applicant, but if you havent heard from us within 5 working days, please understand that your application has not been successful on this occasion. JBRP1_UKTJ
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Senior IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems. Lead large-scale digital transformation projects, ensuring alignment of CRM solutions with ERP, data lakes, cloud infrastructure, and CI/CD frameworks. Work with C-level stakeholders to define CRM technology roadmaps, manage build-vs-buy decisions, and ensure seamless integration across systems You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.) Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations. Deep understanding of: Different integration patterns and best practices such as events, synchronous vs. asynchronous E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc. Analytical mindset and excellent problem-solving skills. Strong communication skills for stakeholder engagement at all levels Ability to work under pressure and willingness to travel to clients world-wide Strong communication and presentation skills. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Dec 05, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Senior IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems. Lead large-scale digital transformation projects, ensuring alignment of CRM solutions with ERP, data lakes, cloud infrastructure, and CI/CD frameworks. Work with C-level stakeholders to define CRM technology roadmaps, manage build-vs-buy decisions, and ensure seamless integration across systems You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.) Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations. Deep understanding of: Different integration patterns and best practices such as events, synchronous vs. asynchronous E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc. Analytical mindset and excellent problem-solving skills. Strong communication skills for stakeholder engagement at all levels Ability to work under pressure and willingness to travel to clients world-wide Strong communication and presentation skills. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Senior Data Analyst Are you an ambitious and curious-minded Senior Data Analyst ready to drive strategic growth for high-profile brands? About the Company Our client is a major creatively-driven advertising agency that helps world class brands drive significant business advantage. At the heart of the operation is an exceptional data and strategy team that helps brands understand their worlds and ultimately influences informed, intelligent and effective marketing strategy. The agency is one of the most creatively awarded shops in London: you will most definitely definitely know their work. Location Beautiful offices in central London. The Opportunity The role of Data Analyst sits integrally at the intersection of numbers, client strategy, and e-commerce: transforming complex data into compelling commercial action. You will be the go-to expert for understanding real-time brand sales activity, campaign effectiveness and leading the data narrative for key accounts (including: automotive and retail). Your role Understand the data: analyse market trends, consumer behaviour, and competitor activity Bring the data to life: develop, create, and optimise detailed trading plans to maximise sales activity and ROI. Help everyone else understand the data: deliver clear presentations and proactive recommendations to senior client contacts and agency leadership. Manage the data: manage and deliver critical weekly reports, fulfilling ad hoc client requests that feed directly into key business decisions. Make the data meaningful: work closely with the wider agency teams to build and implement integrated campaign briefs. You A driven, detail-focused individual who thrives in a busy environment. You are comfortable in the weeds of complex data but capable of seeing the big picture and telling a persuasive commercial story. Experience in retail, automotive or telcos sectors would be useful. You bring recent experience as a Data Analyst, either from an agency or in-house. you have deep understanding of how data demonstrates consumer behaviour and a genuine interest for all things related to marketing and consumer data insights. Exceptional analytical skills with proven experience translating complex data set Naturally, you bring strong proficiency in Excel. Experience with the following will be a bonus: SQL Power BI, Tableau Brandwatch, Sprout Great communication skills: proven ability to build strong working relationships, and happy presenting data to clients and colleagues. The Great & The Good represents talented people who love what they do. We recruit for the great and the good of the Marketing, PR, Digital, Advertising and Creative industries.
Dec 05, 2025
Full time
Senior Data Analyst Are you an ambitious and curious-minded Senior Data Analyst ready to drive strategic growth for high-profile brands? About the Company Our client is a major creatively-driven advertising agency that helps world class brands drive significant business advantage. At the heart of the operation is an exceptional data and strategy team that helps brands understand their worlds and ultimately influences informed, intelligent and effective marketing strategy. The agency is one of the most creatively awarded shops in London: you will most definitely definitely know their work. Location Beautiful offices in central London. The Opportunity The role of Data Analyst sits integrally at the intersection of numbers, client strategy, and e-commerce: transforming complex data into compelling commercial action. You will be the go-to expert for understanding real-time brand sales activity, campaign effectiveness and leading the data narrative for key accounts (including: automotive and retail). Your role Understand the data: analyse market trends, consumer behaviour, and competitor activity Bring the data to life: develop, create, and optimise detailed trading plans to maximise sales activity and ROI. Help everyone else understand the data: deliver clear presentations and proactive recommendations to senior client contacts and agency leadership. Manage the data: manage and deliver critical weekly reports, fulfilling ad hoc client requests that feed directly into key business decisions. Make the data meaningful: work closely with the wider agency teams to build and implement integrated campaign briefs. You A driven, detail-focused individual who thrives in a busy environment. You are comfortable in the weeds of complex data but capable of seeing the big picture and telling a persuasive commercial story. Experience in retail, automotive or telcos sectors would be useful. You bring recent experience as a Data Analyst, either from an agency or in-house. you have deep understanding of how data demonstrates consumer behaviour and a genuine interest for all things related to marketing and consumer data insights. Exceptional analytical skills with proven experience translating complex data set Naturally, you bring strong proficiency in Excel. Experience with the following will be a bonus: SQL Power BI, Tableau Brandwatch, Sprout Great communication skills: proven ability to build strong working relationships, and happy presenting data to clients and colleagues. The Great & The Good represents talented people who love what they do. We recruit for the great and the good of the Marketing, PR, Digital, Advertising and Creative industries.
Salary: From £31,450 Location: Hoddesdon Store, Hoddesdon, EN11 8HF Contract type: Permanent Business area: Retail Closing date: 16 December 2025 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands on, sleeves rolled up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and comfortable doing this alone in the absence of more senior management. A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar. Experience leading teams in a dynamic, customer facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive. Leadership experience in a high volume, fast paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers. Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference. Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Dec 05, 2025
Full time
Salary: From £31,450 Location: Hoddesdon Store, Hoddesdon, EN11 8HF Contract type: Permanent Business area: Retail Closing date: 16 December 2025 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands on, sleeves rolled up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and comfortable doing this alone in the absence of more senior management. A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar. Experience leading teams in a dynamic, customer facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive. Leadership experience in a high volume, fast paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers. Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference. Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
This is a senior leadership role accountable for award winning high performing shops that deliver + £3.5m in sales in the context of an ambitious and developing trading strategy. The post holder is directly accountable for sustaining and building this performance leading a team of staff and volunteers and in working as part of the central trading and wider hospice teams. The role combines sales and profit targets, creativity, accountability, empathic people skills and a passion for trading. Our retail business is a key driver for organisational success. The Hospice of St Francis Charity provides essential free care across West Hertfordshire and South Buckinghamshire. More than 80% of the income we spend comes from trading and fundraising. Our retail performance (sales and profit) benchmarks at the very top of the sector with award winning and innovative retail formats supported by a strong volunteer base and shop team delivering outstanding customer service. Main duties and responsibilities: Line management and mentoring 5 direct line reports and oversight accountability for a team of 33 whole time equivalent employees (53 people) and 500 volunteers Maintain and improve our performance at the top of the charity retail sector nationally Hold oversight of leases and ensure effective lease management Accountability for delivering more than £3.5m in annual sales, with levels of engagement, profit and performance that deliver the strategic aims of the Charity Accountability for retail Gift Aid income and HMRC compliance assuring at least £300k annually from retail claims Project manage the process of new shop openings as required Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice Contribute to the design, development and implementation of the trading road map, annual budget and profit projections, annually and over 3- 5-year timescales to match the strategic development timelines of the Charity Maximise the potential of Electronic Point of Sale to drive performance and provide regular KPI reports internally at all levels, motivating the shop teams, in accountability to the Trading Board and our committees, Board and AGM Maintain an up to date understanding of high street trends and charity retail trends and ensure our merchandising, product development, social media and retail innovation maintains our competitive edge Assure windows and shop floors meet the highest standards of engagement and stand out on the high street embedding the owned brand and social impact Accountable for ensuring a programme of community engagement and events where our shops are community hubs Leading projects including lead responsibilities in the set up and opening of new shops Implementation of goal setting, career development reviews and routine and regular supervision and team meetings to build an inspiring successful team culture and empower individual performance Use a range of digital systems effectively in the management of the business and in communication, including social media, on-line analysis of reach and click rates Represent the Trading Directorate at Health and Safety Committee, attend the Trading Board, as required Income generation committee and deputise for the Director at Executive Meetings, deputising for the Director of Sustainable Trading as required Embeds equality, diversity and inclusion across trading processes and practices Represent the organisation as ambassador and contribute to maintaining the wider public presence of the Charity. Key Accountabilities, Responsibilities & Tasks Departmental & Role Specifics Set objectives that are realistic and encourage outstanding performance, in a supportive team culture with effective individual supervision, support and training to ensure our performance continues to benchmark nationally at the top of the charity retail sector. The senior responsible manager in Trading, holding overall accountability for all aspects of our charity retail operation As an ambassador for the organisation maintaining excellent relationships with all suppliers and partners Lead a team of 33 whole time equivalent employees (51 people) and 500 volunteers to deliver at least £3.5m in sales and at least £300k in gift aid annually Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture Lead, manage and coach a culture of openness to engage the diversity of the community as customers, donors, staff and volunteers Detailed understanding and analysis of data from a range of sources in order to collate and provide timely effective verbal and written reports, to agreed schedules, reporting on and managing performance, risk, variance, effectiveness, trends and the cut through impact of innovation Collaborate internally and with external partners to maintain a range of projects with local colleges teaching and training in fashion, design and social media, including joint events and succession pipelines with apprenticeships, DoE volunteer placements and internships Hold oversight of leases and ensure effective lease management Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance Project manage the process of new shop openings as required Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice
Dec 05, 2025
Full time
This is a senior leadership role accountable for award winning high performing shops that deliver + £3.5m in sales in the context of an ambitious and developing trading strategy. The post holder is directly accountable for sustaining and building this performance leading a team of staff and volunteers and in working as part of the central trading and wider hospice teams. The role combines sales and profit targets, creativity, accountability, empathic people skills and a passion for trading. Our retail business is a key driver for organisational success. The Hospice of St Francis Charity provides essential free care across West Hertfordshire and South Buckinghamshire. More than 80% of the income we spend comes from trading and fundraising. Our retail performance (sales and profit) benchmarks at the very top of the sector with award winning and innovative retail formats supported by a strong volunteer base and shop team delivering outstanding customer service. Main duties and responsibilities: Line management and mentoring 5 direct line reports and oversight accountability for a team of 33 whole time equivalent employees (53 people) and 500 volunteers Maintain and improve our performance at the top of the charity retail sector nationally Hold oversight of leases and ensure effective lease management Accountability for delivering more than £3.5m in annual sales, with levels of engagement, profit and performance that deliver the strategic aims of the Charity Accountability for retail Gift Aid income and HMRC compliance assuring at least £300k annually from retail claims Project manage the process of new shop openings as required Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice Contribute to the design, development and implementation of the trading road map, annual budget and profit projections, annually and over 3- 5-year timescales to match the strategic development timelines of the Charity Maximise the potential of Electronic Point of Sale to drive performance and provide regular KPI reports internally at all levels, motivating the shop teams, in accountability to the Trading Board and our committees, Board and AGM Maintain an up to date understanding of high street trends and charity retail trends and ensure our merchandising, product development, social media and retail innovation maintains our competitive edge Assure windows and shop floors meet the highest standards of engagement and stand out on the high street embedding the owned brand and social impact Accountable for ensuring a programme of community engagement and events where our shops are community hubs Leading projects including lead responsibilities in the set up and opening of new shops Implementation of goal setting, career development reviews and routine and regular supervision and team meetings to build an inspiring successful team culture and empower individual performance Use a range of digital systems effectively in the management of the business and in communication, including social media, on-line analysis of reach and click rates Represent the Trading Directorate at Health and Safety Committee, attend the Trading Board, as required Income generation committee and deputise for the Director at Executive Meetings, deputising for the Director of Sustainable Trading as required Embeds equality, diversity and inclusion across trading processes and practices Represent the organisation as ambassador and contribute to maintaining the wider public presence of the Charity. Key Accountabilities, Responsibilities & Tasks Departmental & Role Specifics Set objectives that are realistic and encourage outstanding performance, in a supportive team culture with effective individual supervision, support and training to ensure our performance continues to benchmark nationally at the top of the charity retail sector. The senior responsible manager in Trading, holding overall accountability for all aspects of our charity retail operation As an ambassador for the organisation maintaining excellent relationships with all suppliers and partners Lead a team of 33 whole time equivalent employees (51 people) and 500 volunteers to deliver at least £3.5m in sales and at least £300k in gift aid annually Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture Lead, manage and coach a culture of openness to engage the diversity of the community as customers, donors, staff and volunteers Detailed understanding and analysis of data from a range of sources in order to collate and provide timely effective verbal and written reports, to agreed schedules, reporting on and managing performance, risk, variance, effectiveness, trends and the cut through impact of innovation Collaborate internally and with external partners to maintain a range of projects with local colleges teaching and training in fashion, design and social media, including joint events and succession pipelines with apprenticeships, DoE volunteer placements and internships Hold oversight of leases and ensure effective lease management Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance Project manage the process of new shop openings as required Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice
Salary: From £35,000 Location: Badger Farm Store, Winchester, SO22 4QB Contract type: Permanent Business area: Retail Closing date: 13 December 2025 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. Planningfor upcoming key trading activity and events by working closely with the rest of the store leadership team Regularly taking full accountability for the store in the absence of a store manager,role modelling and coaching for high standards and efficiency across the store. Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience manager: A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. Experience of managing managers, in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these. Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment. Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment - you've developed leaders, built high-performing teams, and created a culture of ownership and accountability. A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team. Proven success in delivering and improving KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've driven results that matter. Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement. Leadership experience in an operational environment - whether in retail, hospitality, or food service - where you've owned departmental performance and confidently led the store in the absence of senior leadership. Can evidence leading change - whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you've brought people with you and made change stick. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions.Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Dec 05, 2025
Full time
Salary: From £35,000 Location: Badger Farm Store, Winchester, SO22 4QB Contract type: Permanent Business area: Retail Closing date: 13 December 2025 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. Planningfor upcoming key trading activity and events by working closely with the rest of the store leadership team Regularly taking full accountability for the store in the absence of a store manager,role modelling and coaching for high standards and efficiency across the store. Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience manager: A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. Experience of managing managers, in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these. Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment. Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment - you've developed leaders, built high-performing teams, and created a culture of ownership and accountability. A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team. Proven success in delivering and improving KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've driven results that matter. Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement. Leadership experience in an operational environment - whether in retail, hospitality, or food service - where you've owned departmental performance and confidently led the store in the absence of senior leadership. Can evidence leading change - whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you've brought people with you and made change stick. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions.Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
