Regulatory Affairs Manager Department: Vicon Quality & Regulatory Compliance Employment Type: Permanent - Full Time Location: Yarnton, Oxfordshire Reporting To: Adam Taylor Description Are you interested in working on products at the very cutting edge of technology? Want to join Vicon, an Academy Award -winning company, and the world's largest supplier of precision motion capture and tracking systems? Vicon is the world leader in motion capture technology, developing high performance software and hardware products for the entertainment, engineering and life science industries. Vicon products are used in major feature films, games, and commercials, and are a crucial measurement tool for biomechanics, robotics, and cutting edge science. Vicon is a subsidiary of Oxford Metrics Plc. We are looking for a Regulatory Affairs Manager to join our Quality and Regulatory Compliance team in Oxford, England. Key Responsibilities Reporting to the Head of Quality and Regulatory Compliance, the Regulatory Affairs Manager is responsible for managing new and existing regulatory clearances in global markets, including the EU, UK, USA, and globally through support of a distribution network. Plan and achieve medical device regulatory submission activities including new market applications, registrations, and renewals. Act as an ambassador for Vicon in all aspects of the regulatory process, interacting with applicable authorities and auditors to support Technical File reviews, license applications, and surveillance audits. Write, review and collate applicable technical documentation. Support development teams and other authors to create project evidence that can achieve regulatory compliance. Contribute to Post Market Surveillance activities, including summarising applicable data and authoring reports. Engage with distributors and in country representatives in relation to medical device clearance and renewal activities, ensuring all applicable obligations on the local representative and on Vicon as manufacturer have been met. You will have opportunities to guide the strategic direction of the future regulatory clearances, in coordination with Sales and Product teams. We offer a hybrid on site/home based working environment, with head office located in a major academic city. There is no expectation to be 'on call' outside core office hours. Required Skills, Knowledge and Expertise The right candidate will have relevant industry experience and have worked for 5+ years in a compliance role with strong understanding of applicable regulatory requirements. Essential Skills Experience with EU MDR transition and Technical File submission for Class IIa devices, as well as experience following applicable guidance documentation from MDCG and other sources. Strong understanding of EU MDD and EU MDR transition requirements for legacy devices. Experience with US medical device legislation, and applicable guidance documentation from FDA. Familiarity with electromechanical medical devices, including devices that include software. Familiarity with regulatory requirements of non medical devices, including for example, low voltage directive, EMC directive and equivalent global legislation, as applicable where Vicon technology is sold to entertainment and engineering customers. Proficient use of MS Office applications and Adobe Acrobat. Exceptional written and verbal communication skills. Desirable Skills Experience with MDSAP, and medical device legislation of participating countries. Familiarity within the field of biomechanics, gait analysis, measurement devices or medical imaging is advantageous, but not necessary. Benefits Competitive salary 10% Company Pension 25 days Annual Leave + Bank Holidays Life Cover Private Medical with Optical / Dental Insurance Permanent Health Insurance Cycle to work scheme. Free On site Parking
Dec 06, 2025
Full time
Regulatory Affairs Manager Department: Vicon Quality & Regulatory Compliance Employment Type: Permanent - Full Time Location: Yarnton, Oxfordshire Reporting To: Adam Taylor Description Are you interested in working on products at the very cutting edge of technology? Want to join Vicon, an Academy Award -winning company, and the world's largest supplier of precision motion capture and tracking systems? Vicon is the world leader in motion capture technology, developing high performance software and hardware products for the entertainment, engineering and life science industries. Vicon products are used in major feature films, games, and commercials, and are a crucial measurement tool for biomechanics, robotics, and cutting edge science. Vicon is a subsidiary of Oxford Metrics Plc. We are looking for a Regulatory Affairs Manager to join our Quality and Regulatory Compliance team in Oxford, England. Key Responsibilities Reporting to the Head of Quality and Regulatory Compliance, the Regulatory Affairs Manager is responsible for managing new and existing regulatory clearances in global markets, including the EU, UK, USA, and globally through support of a distribution network. Plan and achieve medical device regulatory submission activities including new market applications, registrations, and renewals. Act as an ambassador for Vicon in all aspects of the regulatory process, interacting with applicable authorities and auditors to support Technical File reviews, license applications, and surveillance audits. Write, review and collate applicable technical documentation. Support development teams and other authors to create project evidence that can achieve regulatory compliance. Contribute to Post Market Surveillance activities, including summarising applicable data and authoring reports. Engage with distributors and in country representatives in relation to medical device clearance and renewal activities, ensuring all applicable obligations on the local representative and on Vicon as manufacturer have been met. You will have opportunities to guide the strategic direction of the future regulatory clearances, in coordination with Sales and Product teams. We offer a hybrid on site/home based working environment, with head office located in a major academic city. There is no expectation to be 'on call' outside core office hours. Required Skills, Knowledge and Expertise The right candidate will have relevant industry experience and have worked for 5+ years in a compliance role with strong understanding of applicable regulatory requirements. Essential Skills Experience with EU MDR transition and Technical File submission for Class IIa devices, as well as experience following applicable guidance documentation from MDCG and other sources. Strong understanding of EU MDD and EU MDR transition requirements for legacy devices. Experience with US medical device legislation, and applicable guidance documentation from FDA. Familiarity with electromechanical medical devices, including devices that include software. Familiarity with regulatory requirements of non medical devices, including for example, low voltage directive, EMC directive and equivalent global legislation, as applicable where Vicon technology is sold to entertainment and engineering customers. Proficient use of MS Office applications and Adobe Acrobat. Exceptional written and verbal communication skills. Desirable Skills Experience with MDSAP, and medical device legislation of participating countries. Familiarity within the field of biomechanics, gait analysis, measurement devices or medical imaging is advantageous, but not necessary. Benefits Competitive salary 10% Company Pension 25 days Annual Leave + Bank Holidays Life Cover Private Medical with Optical / Dental Insurance Permanent Health Insurance Cycle to work scheme. Free On site Parking
Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team-from Finance to HR-to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo-all while working as one team. If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you. As a Customer Success Manager (CSM), you'll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value accounts. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion. Additional Responsibilities Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment. Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement. Lead the development of the Pigment community through thought leadership, events, and developing best practices. Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap. Minimum Requirements BA/BS degree required, MBA or other relevant advanced degree preferred. 5 years of experience in customer success, account management or a similar role within a software/SaaS company. You have a proven track record of effectively managing a high-volume of accounts; driving customer adoption, satisfaction, renewals, and expansion. Preferred Qualifications 5 years of experience in account management, sales, or professional services at a software/SaaS company. Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication. Experience preparing and delivering presentations targeted to a senior audience. Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience. Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment. What we offer Competitive package Stock options to ensure you have a stake in Pigment's growth Bike2work scheme - save on a new bike and gear while commuting the greener way Trust and flexible working hours Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London High-end equipment (based on stock/availability) to do your work in the best conditions Remote-friendly environment How we work Thrive Together: We win as a team - acting as founders and doing the right thing for our peers, customers, partners, and planet. Never Settle: We push boundaries with ambition and rigor, building a passionate Pigment community. Go For It: We're biased towards action. Every step fuels learning and brings us closer to our mission. Be Real, Be Humble: We value feedback, empathy, and openness - knowing we're all striving to do our best. Champion Our Customer: We lead with empathy, simplify complexity, and make our customers heroes in their organisations. We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially. Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
Dec 06, 2025
Full time
Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team-from Finance to HR-to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo-all while working as one team. If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you. As a Customer Success Manager (CSM), you'll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value accounts. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion. Additional Responsibilities Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment. Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement. Lead the development of the Pigment community through thought leadership, events, and developing best practices. Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap. Minimum Requirements BA/BS degree required, MBA or other relevant advanced degree preferred. 5 years of experience in customer success, account management or a similar role within a software/SaaS company. You have a proven track record of effectively managing a high-volume of accounts; driving customer adoption, satisfaction, renewals, and expansion. Preferred Qualifications 5 years of experience in account management, sales, or professional services at a software/SaaS company. Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication. Experience preparing and delivering presentations targeted to a senior audience. Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience. Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment. What we offer Competitive package Stock options to ensure you have a stake in Pigment's growth Bike2work scheme - save on a new bike and gear while commuting the greener way Trust and flexible working hours Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London High-end equipment (based on stock/availability) to do your work in the best conditions Remote-friendly environment How we work Thrive Together: We win as a team - acting as founders and doing the right thing for our peers, customers, partners, and planet. Never Settle: We push boundaries with ambition and rigor, building a passionate Pigment community. Go For It: We're biased towards action. Every step fuels learning and brings us closer to our mission. Be Real, Be Humble: We value feedback, empathy, and openness - knowing we're all striving to do our best. Champion Our Customer: We lead with empathy, simplify complexity, and make our customers heroes in their organisations. We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially. Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
Regulatory Affairs Manager Department: Vicon Quality & Regulatory Compliance Employment Type: Permanent - Full Time Location: Yarnton, Oxfordshire Reporting To: Adam Taylor Description Are you interested in working on products at the very cutting edge of technology? Want to join Vicon, an Academy Award -winning company, and the world's largest supplier of precision motion capture and tracking systems? Vicon is the world leader in motion capture technology, developing high performance software and hardware products for the entertainment, engineering and life science industries. Vicon products are used in major feature films, games, and commercials, and are a crucial measurement tool for biomechanics, robotics, and cutting edge science. Vicon is a subsidiary of Oxford Metrics Plc. We are looking for a Regulatory Affairs Manager to join our Quality and Regulatory Compliance team in Oxford, England. Key Responsibilities Reporting to the Head of Quality and Regulatory Compliance, the Regulatory Affairs Manager is responsible for managing new and existing regulatory clearances in global markets, including the EU, UK, USA, and globally through support of a distribution network. Plan and achieve medical device regulatory submission activities including new market applications, registrations, and renewals. Act as an ambassador for Vicon in all aspects of the regulatory process, interacting with applicable authorities and auditors to support Technical File reviews, license applications, and surveillance audits. Write, review and collate applicable technical documentation. Support development teams and other authors to create project evidence that can achieve regulatory compliance. Contribute to Post Market Surveillance activities, including summarising applicable data and authoring reports. Engage with distributors and in country representatives in relation to medical device clearance and renewal activities, ensuring all applicable obligations on the local representative and on Vicon as manufacturer have been met. You will have opportunities to guide the strategic direction of the future regulatory clearances, in coordination with Sales and Product teams. We offer a hybrid on site/home based working environment, with head office located in a major academic city. There is no expectation to be 'on call' outside core office hours. Required Skills, Knowledge and Expertise The right candidate will have relevant industry experience and have worked for 5+ years in a compliance role with strong understanding of applicable regulatory requirements. Essential Skills Experience with EU MDR transition and Technical File submission for Class IIa devices, as well as experience following applicable guidance documentation from MDCG and other sources. Strong understanding of EU MDD and EU MDR transition requirements for legacy devices. Experience with US medical device legislation, and applicable guidance documentation from FDA. Familiarity with electromechanical medical devices, including devices that include software. Familiarity with regulatory requirements of non medical devices, including for example, low voltage directive, EMC directive and equivalent global legislation, as applicable where Vicon technology is sold to entertainment and engineering customers. Proficient use of MS Office applications and Adobe Acrobat. Exceptional written and verbal communication skills. Desirable Skills Experience with MDSAP, and medical device legislation of participating countries. Familiarity within the field of biomechanics, gait analysis, measurement devices or medical imaging is advantageous, but not necessary. Benefits Competitive salary 10% Company Pension 25 days Annual Leave + Bank Holidays Life Cover Private Medical with Optical / Dental Insurance Permanent Health Insurance Cycle to work scheme. Free On site Parking
Dec 05, 2025
Full time
Regulatory Affairs Manager Department: Vicon Quality & Regulatory Compliance Employment Type: Permanent - Full Time Location: Yarnton, Oxfordshire Reporting To: Adam Taylor Description Are you interested in working on products at the very cutting edge of technology? Want to join Vicon, an Academy Award -winning company, and the world's largest supplier of precision motion capture and tracking systems? Vicon is the world leader in motion capture technology, developing high performance software and hardware products for the entertainment, engineering and life science industries. Vicon products are used in major feature films, games, and commercials, and are a crucial measurement tool for biomechanics, robotics, and cutting edge science. Vicon is a subsidiary of Oxford Metrics Plc. We are looking for a Regulatory Affairs Manager to join our Quality and Regulatory Compliance team in Oxford, England. Key Responsibilities Reporting to the Head of Quality and Regulatory Compliance, the Regulatory Affairs Manager is responsible for managing new and existing regulatory clearances in global markets, including the EU, UK, USA, and globally through support of a distribution network. Plan and achieve medical device regulatory submission activities including new market applications, registrations, and renewals. Act as an ambassador for Vicon in all aspects of the regulatory process, interacting with applicable authorities and auditors to support Technical File reviews, license applications, and surveillance audits. Write, review and collate applicable technical documentation. Support development teams and other authors to create project evidence that can achieve regulatory compliance. Contribute to Post Market Surveillance activities, including summarising applicable data and authoring reports. Engage with distributors and in country representatives in relation to medical device clearance and renewal activities, ensuring all applicable obligations on the local representative and on Vicon as manufacturer have been met. You will have opportunities to guide the strategic direction of the future regulatory clearances, in coordination with Sales and Product teams. We offer a hybrid on site/home based working environment, with head office located in a major academic city. There is no expectation to be 'on call' outside core office hours. Required Skills, Knowledge and Expertise The right candidate will have relevant industry experience and have worked for 5+ years in a compliance role with strong understanding of applicable regulatory requirements. Essential Skills Experience with EU MDR transition and Technical File submission for Class IIa devices, as well as experience following applicable guidance documentation from MDCG and other sources. Strong understanding of EU MDD and EU MDR transition requirements for legacy devices. Experience with US medical device legislation, and applicable guidance documentation from FDA. Familiarity with electromechanical medical devices, including devices that include software. Familiarity with regulatory requirements of non medical devices, including for example, low voltage directive, EMC directive and equivalent global legislation, as applicable where Vicon technology is sold to entertainment and engineering customers. Proficient use of MS Office applications and Adobe Acrobat. Exceptional written and verbal communication skills. Desirable Skills Experience with MDSAP, and medical device legislation of participating countries. Familiarity within the field of biomechanics, gait analysis, measurement devices or medical imaging is advantageous, but not necessary. Benefits Competitive salary 10% Company Pension 25 days Annual Leave + Bank Holidays Life Cover Private Medical with Optical / Dental Insurance Permanent Health Insurance Cycle to work scheme. Free On site Parking
Job Title: Regional Commercial Manager Location: Northwest based with travel across the North region Salary: £60,000 - £65,000 + Car allowance Contract: Permanent Working hours: Typically, Monday - Friday between 8am - 5pm Purpose of the Role To lead and manage all commercial activities within the region, ensuring contracts are delivered profitably, risks are mitigated, and opportunities for growth are maximized. The role involves overseeing contract performance, identifying and managing commercial risks and opportunities, implementing performance improvement plans, managing the regional tendering and bid processes for both strategic and reactive tenders and bid processes, and maintaining strong client relationships to drive sustainable business growth. Key Responsibilities Commercial Management - Oversee the financial performance of key regional contracts, support the operations team to achieve budget targets, manage the valuation and billing process. Monitor and manage contract variations, renewals, and compliance with agreed terms. Support the preparation of tenders and bid proposals for new business within the region, ensuring pricing strategies are competitive and aligned with company profitability goals. Manage the process of scoping, estimating and quoting of reactive work requirements. Collaborate with the central bid team to provide accurate regional data and insights. Client Relationship Management - act as a commercial point of contact for key clients within the region. Build strong relationships to enhance client satisfaction and retention & negotiate contract terms and resolve commercial disputes effectively. Financial & Risk Control - Identify and mitigate commercial risks, including contractual liabilities and payment issues. Ensure compliance with company policies, industry regulations, and health & safety standards. Participate in monthly reviews with operational teams and support with budget and forecasting activity, alongside providing guidance and training to operational teams on commercial awareness and contract management. Leadership & Collaboration - Work closely with the Managing Director and Operational Directors to align commercial strategies with service delivery and contribute to regional strategic planning and growth initiatives. Required Experience Experience in a commercial management role within service-based industries (preferably landscaping, grounds maintenance, facilities management, or construction). Proven ability to manage multi-site contracts with annual values ranging from mid to high six figures. Strong understanding of contract law, service-level agreements (SLAs), and risk management principles. Experience in handling contract variations, renewals, and dispute resolution. Demonstrated success in budget preparation, cost control, and margin optimization. Ability to interpret financial reports and implement corrective actions to maintain profitability. Hands-on experience in preparing tenders, pricing strategies, and bid submissions for regional or national contracts. Familiarity with procurement frameworks and private sector tendering processes. Experience with estimating models or software Track record of building and maintaining long-term client relationships. Skilled in negotiating commercial terms and managing client expectations. Skills & Competencies Strong commercial acumen with experience in contract management, tendering, and negotiation. Excellent analytical and financial skills, including budgeting and forecasting. Ability to build and maintain client relationships. Knowledge of landscape services industry standards and regulations. Effective communication and leadership skills. Fully proficient in the use of Microsoft Office Experience in the use and setup of estimating models Apply now and a member of our team will be in touch!
Dec 05, 2025
Full time
Job Title: Regional Commercial Manager Location: Northwest based with travel across the North region Salary: £60,000 - £65,000 + Car allowance Contract: Permanent Working hours: Typically, Monday - Friday between 8am - 5pm Purpose of the Role To lead and manage all commercial activities within the region, ensuring contracts are delivered profitably, risks are mitigated, and opportunities for growth are maximized. The role involves overseeing contract performance, identifying and managing commercial risks and opportunities, implementing performance improvement plans, managing the regional tendering and bid processes for both strategic and reactive tenders and bid processes, and maintaining strong client relationships to drive sustainable business growth. Key Responsibilities Commercial Management - Oversee the financial performance of key regional contracts, support the operations team to achieve budget targets, manage the valuation and billing process. Monitor and manage contract variations, renewals, and compliance with agreed terms. Support the preparation of tenders and bid proposals for new business within the region, ensuring pricing strategies are competitive and aligned with company profitability goals. Manage the process of scoping, estimating and quoting of reactive work requirements. Collaborate with the central bid team to provide accurate regional data and insights. Client Relationship Management - act as a commercial point of contact for key clients within the region. Build strong relationships to enhance client satisfaction and retention & negotiate contract terms and resolve commercial disputes effectively. Financial & Risk Control - Identify and mitigate commercial risks, including contractual liabilities and payment issues. Ensure compliance with company policies, industry regulations, and health & safety standards. Participate in monthly reviews with operational teams and support with budget and forecasting activity, alongside providing guidance and training to operational teams on commercial awareness and contract management. Leadership & Collaboration - Work closely with the Managing Director and Operational Directors to align commercial strategies with service delivery and contribute to regional strategic planning and growth initiatives. Required Experience Experience in a commercial management role within service-based industries (preferably landscaping, grounds maintenance, facilities management, or construction). Proven ability to manage multi-site contracts with annual values ranging from mid to high six figures. Strong understanding of contract law, service-level agreements (SLAs), and risk management principles. Experience in handling contract variations, renewals, and dispute resolution. Demonstrated success in budget preparation, cost control, and margin optimization. Ability to interpret financial reports and implement corrective actions to maintain profitability. Hands-on experience in preparing tenders, pricing strategies, and bid submissions for regional or national contracts. Familiarity with procurement frameworks and private sector tendering processes. Experience with estimating models or software Track record of building and maintaining long-term client relationships. Skilled in negotiating commercial terms and managing client expectations. Skills & Competencies Strong commercial acumen with experience in contract management, tendering, and negotiation. Excellent analytical and financial skills, including budgeting and forecasting. Ability to build and maintain client relationships. Knowledge of landscape services industry standards and regulations. Effective communication and leadership skills. Fully proficient in the use of Microsoft Office Experience in the use and setup of estimating models Apply now and a member of our team will be in touch!
Senior Customer Success Manager, Enterprise, Actimize United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Customer Success Manager Location: London, United Kingdom Company: NICE Actimize At NICE, we don't just meet challenges-we redefine them. We're driven by ambition, powered by innovation, and committed to making a meaningful impact. Our team of NICErs brings passion and excellence to everything they do. If you're ready to lead with purpose and elevate customer success to new heights, we want you on our team. About the Role As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. You'll serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities. Key Responsibilities Strategic Account Leadership: Own post-sales relationships for a portfolio of high-value clients, acting as the primary point of contact and advocate. Customer Engagement & Value Realization: Develop tailored success plans, lead governance frameworks, and conduct executive business reviews to align solution outcomes with customer objectives. Cross-Functional Collaboration: Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution. Renewal & Retention Strategy: Drive timely contract renewals, manage commercial discussions, and ensure continuity of service and long term customer satisfaction. Insight & Intelligence: Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities. Customer Advocacy: Facilitate reference requests, case studies, and feedback loops to amplify customer success stories and inform internal improvements. Operational Excellence: Lead responses to client assessments, RFPs, and due diligence inquiries with precision and professionalism. What You Bring solution-oriented mindset with a passion for customer success and continuous improvement. Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Proven experience in building and nurturing strategic relationships across complex organizations. Minimum Bachelor's degree in Business, Finance, Computer Science, or a related field. 5+ years of experience in customer success, account management, or software delivery-preferably in a SaaS or enterprise software environment. Familiarity with AML/Fraud domains and regulatory technology is a strong advantage. Experience in program/project management and a technical background is beneficial. Multilingual capabilities, especially in European languages, are a plus. Why NICE Actimize? Join a global leader in financial crime, risk, and compliance solutions. Be part of a team that's shaping the future of financial integrity and customer success across the EMEA region. What's in it for you? Learn more about the Benefits at NICE. Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Hybrid About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 9244 Reporting into: Director, Customer Success Manager, Enterprise, Actimize
Dec 05, 2025
Full time
Senior Customer Success Manager, Enterprise, Actimize United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Customer Success Manager Location: London, United Kingdom Company: NICE Actimize At NICE, we don't just meet challenges-we redefine them. We're driven by ambition, powered by innovation, and committed to making a meaningful impact. Our team of NICErs brings passion and excellence to everything they do. If you're ready to lead with purpose and elevate customer success to new heights, we want you on our team. About the Role As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. You'll serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities. Key Responsibilities Strategic Account Leadership: Own post-sales relationships for a portfolio of high-value clients, acting as the primary point of contact and advocate. Customer Engagement & Value Realization: Develop tailored success plans, lead governance frameworks, and conduct executive business reviews to align solution outcomes with customer objectives. Cross-Functional Collaboration: Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution. Renewal & Retention Strategy: Drive timely contract renewals, manage commercial discussions, and ensure continuity of service and long term customer satisfaction. Insight & Intelligence: Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities. Customer Advocacy: Facilitate reference requests, case studies, and feedback loops to amplify customer success stories and inform internal improvements. Operational Excellence: Lead responses to client assessments, RFPs, and due diligence inquiries with precision and professionalism. What You Bring solution-oriented mindset with a passion for customer success and continuous improvement. Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Proven experience in building and nurturing strategic relationships across complex organizations. Minimum Bachelor's degree in Business, Finance, Computer Science, or a related field. 5+ years of experience in customer success, account management, or software delivery-preferably in a SaaS or enterprise software environment. Familiarity with AML/Fraud domains and regulatory technology is a strong advantage. Experience in program/project management and a technical background is beneficial. Multilingual capabilities, especially in European languages, are a plus. Why NICE Actimize? Join a global leader in financial crime, risk, and compliance solutions. Be part of a team that's shaping the future of financial integrity and customer success across the EMEA region. What's in it for you? Learn more about the Benefits at NICE. Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Hybrid About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 9244 Reporting into: Director, Customer Success Manager, Enterprise, Actimize
