11 jobs found

1st Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: £12.60 Per Hour Location: Cumbria, CA24 3JZ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent.This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for progression. Full training and support will be given on the job. Main responsibilities of the role: Manually transcribe ticket details and update from one ticketing system to another. Queue Management: Manage individual queues to given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure. Team Working: Makes solid efforts to integrate into the team and positively contributes to Team objectives and morale. Demonstrates willingness to work across teams. Communication: Demonstrates clear and concise written, oral and listening skills, extending to communicating technical jargon in simple terms to customers and in an appropriate manner. Problem Solving and Decision Making: Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS / Team Leader. Customer Service: Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality: Demonstrates expected Quality requirements consistently. Tools: Can quickly pick up the ticket logging tool and other systems consistently used by the Service Desk. Supporting on the DWP ASIS Resource Requests. Requirements: Customer service skills. IT Skills Clearance application required for this role - minimum 5-year UK address history.Client BPSS, and SC (security clearance) required. What we offer: As a valued employee of the Manpower, you'll have access to a range of amazing benefits; We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement. Staff discounts (range of lifestyle goods and services) Pension contribution Personal Accident Insurance Eye care vouchers Referral Schemes MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal) Please note that this is a Temporary ongoing contract.

Join us on this mission as a Logistics Operative working in our Packing Department at our Chalgrove site. You'll be preparing, packing and labelling products and components for transport internally and to new and existing customers and suppliers, whilst undertaking multi-skilled duties within Packing. Aspects of the role include to: Primary and final packing of parts, components and products in accordance with the customer and technical requirements. Validating batch numbers, part descriptions and amount against the SAP system and flagging discrepancies to Cell Leaders. Ensure that all goods are packed with the appropriate materials according to the instructions, and that labels and addresses are attached and clearly visible/legible. Ensuring that delivery instructions are correct and identify the package to be shipped. Liaising with the Logistics team and Shipping clerk to ensure that goods are ready for dispatch. To undertake self-inspection and quality check of work undertaken. To become competent in a variety of multi-skilled duties within Detail Stores, Raw Material Stores and Internal Transport using a variety of processes and techniques in accordance with company and departmental objectives. To accurately pick, pack and issue materials, goods and stock from Detail and Raw Material Stores areas. To take receipt of all materials, goods and stock from the main factory and external sources into the Detail Stores. Internal transportation - movement of goods throughout the factory including use of the forklift truck, Robur electric pallet stacker and scissor lift equipment. Undertaking duties within Raw Material Stores such as saw operation. Characteristics & Skills Basic stores and packing experience gained from a manufacturing or warehouse environment. Can work under pressure to balance competing job priorities to agreed deadlines. Computer literate in Microsoft Office packages including Word and Excel. Has a structured and methodical working style with good interpersonal skills and a team player with a strong work ethic. Ability to follow instructions / requests whether verbal or written. You will have the opportunity to work alongside experts who will help you to obtain a wide understanding of an engineering business, and you'll develop new skills and gain a strong industry experience. Your benefits in detail Highly competitive 9% non-contributory pension scheme (18+) 4x salary Life Assurance (18+) Personalised training and development plan. Healthcare Cash Plan. 25-days annual leave plus bank holidays. The ability to purchase additional leave maximum 1 week. Opportunity to purchase additional annual leave. Cycle to work scheme.

Supply Chain Coordinator / Logistics Associate (Full-time, Permanent) Hybrid - 2 office days in Central London Join a global leader in ingredient solutions Our client is a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world's best-known food, beverage, and nutrition brands. Part of a major international group, their expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Their global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to their customers. They are recognized for their deep expertise, commitment to excellence, and bold innovation which have earned them a strong reputation as a trusted industry leader. This is an excellent opportunity to find direction, opportunity, and belonging with a forward-thinking company. What does a Logistics Associate do? You will join a dynamic and fast-paced Logistics and Supply Chain team. This team is responsible for managing business operations, including imports, exports, and direct shipments. What's in it for you? Personal growth including training and development opportunities Health Cash Plan Subsidised gym membership Discretionary bonus What to expect? Prepare and check shipping instructions. Checking and distribution of shipping documents. Sending customs clearance instructions and storage instructions to the customs agent and the warehouse. Input of appropriate shipping information onto Citrix; maintenance of inventory, etc. Tracking of shipments when needed. Liaise with the forwarders and warehouses to ensure the timely delivery of goods. Arranging sea and air shipments from suppliers to required destinations in Europe. Does this sound like you? More than 3 years of experience in a similar role. Knowledge of Incoterms. Experience in International Trade/Logistics (Shipping, X-Trades, Exports, Imports). Experience on the Customer side. Understanding of import procedures. Dealing with Shipping Lines and Forwarding agents in different modes of transportation (Road, Sea and Air). Knowledgeable of the Customs Clearances procedures within the EU & UK. Used to fulfil Export requirements with regard to documentation (COA, COO, Health Certificate, Inspections). Solid knowledge of Exports to different countries (Middle East, Africa, South America). Experience with product Classification (preferably). Dangerous Goods knowledge advantageous. Knowledge of a European language is always a plus. Interested? We would love to hear from you. Click apply and submit your CV.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Senior IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems. Lead large-scale digital transformation projects, ensuring alignment of CRM solutions with ERP, data lakes, cloud infrastructure, and CI/CD frameworks. Work with C-level stakeholders to define CRM technology roadmaps, manage build-vs-buy decisions, and ensure seamless integration across systems You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.) Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations. Deep understanding of: Different integration patterns and best practices such as events, synchronous vs. asynchronous E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc. Analytical mindset and excellent problem-solving skills. Strong communication skills for stakeholder engagement at all levels Ability to work under pressure and willingness to travel to clients world-wide Strong communication and presentation skills. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

About us: The Bread Factory is London's leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAIL's Bakeries nationwide. As our team grow, we seek our next Assistant Manager to join our team. Key Responsibilities: Lead and support a smooth, efficient pastries, cakes, and muffins operation. Maintain consistent product quality that meets company standards and specifications. Ensure the highest standards of Food Safety, Health & Safety, and GMP at all times. Plan and organise daily operations to achieve cost-effective and efficient production. Monitor and control wage costs, working within budgeted targets. Duties: Bakery Operations: Directly manage all aspects of production, reviewing production requirements on a daily basis and planning accordingly. Ensure that recipes are followed precisely to maintain optimal product quality standards. Make recommendations for recipe and product improvements. Take responsibility for the operational implementation of new products for BCMG, including updating inventory systems and conducting staff training. Organise shifts on an ongoing basis to ensure maximum efficiency and productivity. Recommend and manage operational and organisational changes as required. Resolve any anticipated problems or concerns - such as shortages, quality issues, delays, or operational challenges - in collaboration with other departments, ensuring excellent internal and external customer relations. Proactively communicate any equipment failures to the appropriate personnel and ensure timely resolution, working closely with the operations and engineering teams. Regularly review key performance indicators. Team Management: Manage and develop BCMG team leaders and supervisors. Oversee the BCMG team through the team leaders, including rota planning, managing absences (such as holidays and sickness), providing performance feedback, conducting probation reviews and job chats, and holding daily team briefings. Identify vacancies and recruit bakers as required. Manage productivity levels in line with budgeted expectations, including the effective management of overtime. Oversee the Production, Day Packing, Hygiene, and Goods In Operative teams, ensuring the highest standards of cleanliness, efficiency, and productivity. Key Performance Indicators (KPIs) Product quality Labour efficiency Good Safety Accreditation - BRC Grade A Health and Safety compliance GMP (Good Manufacturing Practice) standards Labour cost management Employee retention and engagement Waste management and reduction Our team tells us you will be a great addition if you have A passion for pastry! Excellent communication and interpersonal skills- can influence and motivate others 'Hands-on' approach Able to work and manage others under pressure Positive attitude towards colleagues and work and ability to serve as role model Proven people management skills and experience. Good IT Skills What's in it for you: Fresh bread daily to take home to enjoy with family and friends. 50% discount at GAIL's and 40% off at The Bread Factory & The Flour Station Markets. Discounts and Savings from high-street retailers and restaurants 24-hour GP service Cycle to work scheme Our Values: We care about Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We care about Baking: At The Bread Factory all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We care about each other: We always act with respect, empathy, and support to our employees, neighbours and customers. We care about community: We believe in minimising unsustainable practices and reducing waste. Whilst ensuring we continue to provide everyone with nutritious, high-quality food. We care about nature: We're committed to sustainability across our supply chain-from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet.

"The Bar is Back" - and we need your mechanical expertise, problem-solving mindset, and drive for innovation to help us scale from 20 million to 70 million bars a year. We do more than make soap - we craft a wide range of personal care products, including hair and body cleansers and aromatic oils. We produce high-quality, sustainable soap products for leading global brands. We're looking for an experienced Quality Manager with a strong background in BRC and ISO audits to lead our Quality function, supporting our business goals and maintaining the highest standards across all aspects of quality and our management systems. The Role at a Glance: Quality Manager Glasgow - Hybrid £45,000 - £50,000 per annum + 33 days holiday, rising with service Plus Excellent Benefits Package Including Pension, Income Protection Benefit, Access to (EAP, GP and Physio Services), Death in Service 3x Annual Salary and More Full Time - Permanent Hours of Work (37.5hrs per week): 8am - 4.30pm (Mon-Thurs), 8am - 3pm (Fri - working from home) Reporting to: Managing Director Direct reports: 4 Values: Ethical, Sustainable, Trusted Company: UK's Largest Bar Soap Manufacturer with a global customer base whose products Featured In: British Vogue, GLAMOUR, Elle, GQ, Beauty Bay, Stylist Magazine, HELLO! And More Your Background / Skills: Experience of managing a quality team, experience of running BRC audits as well as the ISO audits. Quality Management, Internal & external audit management. Quality assurance for in-process and finished goods manufacturing. Beauty & Cosmetic manufacturing. Food manufacturing. FMCG manufacturing. Our Story: Founded in 1988 by The Body Shop entrepreneur Dame Anita Roddick, we have always been driven by innovation, exceptional product quality, and a deep commitment to social and environmental responsibility. More than 35 years later, we continue to stand at the forefront of the industry, trusted by 50 of the world's top brands as a leading supplier and partner. In 2018, we joined the Daabon Group, a global leader in sustainable and organic ingredients, further strengthening our commitment to ethical and eco-friendly production. As passionate advocates for sustainability, we are committed to promoting the environmental benefits of bar soaps. Our dedication has earned us numerous awards and certifications, including the prestigious EcoVadis Gold Award for Sustainability, placing us among the top 5% of companies in our sector. But we're not stopping there - we are actively working towards net-zero carbon emissions by 2040, ensuring that our impact on the planet is as clean as the products we create. Beyond business, we believe in making a difference and have a well developed SOAP AID programme where we collaborate with NGOs and Charities to donate life saving soap bars to areas of need or natural disaster across the world demonstrating our commitment to global well-being. We don't just make soap - we create products that align with a better, more sustainable future. The Opportunity: As Quality Manager, you'll manage the Quality function in support of our business goals involving all aspects of quality and our business management system standards. Key Responsibilities Include: • Lead and drive compliance with ISO and all certified standards. • Own and manage the QMS, processes, and documentation to meet ISO22716 Cosmetic GMP, BRC Consumer Products, RSPO Supply Chain, and Cosmos Organic requirements. • Manage and develop the Quality Team and oversee daily operations. • Chair monthly and annual Quality Meetings, ensuring performance reviews against Quality Manual 5.6.2. • Set annual Quality objectives and deliver them on time. • Define, monitor, and report on Quality KPIs. • Coordinate and support external and internal audits, including traceability and recall exercises. • Safeguard product quality-ensuring in-process and finished goods meet customer standards. • Investigate complaints, non-conformances, and deviations; drive root cause analysis and implement CAPAs. About You: • Degree in a scientific discipline or extensive manufacturing experience with a strong focus on Quality systems. • Proven track record in Quality systems and GMP compliance, including ISO22716 Cosmetic GMP, BRC Consumer Products, RSPO Supply Chain, and Cosmos/Soil Association Organic. • Experienced leader with a history of managing and developing high-performing teams. • Proficient in Office 365 and ERP systems. • Clear, confident communicator-skilled in cross-functional collaboration and customer engagement. • Strong presence within senior management, capable of delivering impactful results and updates at board level. What's on Offer: • Competitive Market Salary • 4-weekly pay cycle 33 days holiday inclusive of bank holidays rising with service Pension • Death in Service benefit of 3x basic salary • Income Protection Benefit after 1 year in role • Access to who provide EAP, GP & Physio services. They also provide information on health, family, money & work, as well as discounts with various retailers. Quality isn't a checkbox - it's our legacy. If you're ready to shape the next chapter of a sustainable British success story, lead a proud, skilled team, and see your impact in every bar we make, this is your moment. Join us in setting new standards for excellence - one bar at a time. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Warehouse Manager - Audio Visual Event Production Company Role Purpose The Warehouse Manager is responsible for the smooth, safe, and efficient running of our client's warehouse operations. They ensure that all audio visual (AV) equipment and event-related assets are prepared, dispatched, maintained, and returned in line with company procedures. This role supports project delivery by safeguarding the readiness and flow of equipment, facilities, and people. Key Responsibilities Warehouse Operations Ensure correct and timely prep of equipment in line with company procedures. Ensure correct and timely de-prep of equipment following company procedures. Oversee arrival and return of sub-hired items, ensuring they are processed correctly. Manage prep and de-prep processes within the company's warehouse management system. Plan and optimise warehouse space for efficient workflow and storage. Oversee all goods-in processes, notifying relevant parties and ensuring follow-up actions are completed. Maintain a clean, safe, and organised warehouse environment. Ensure daily operational tasks (e.g., fire doors locked/unlocked, security checks) are completed. Team Leadership & Staffing Lead by example, ensuring a positive, supportive, and safe working environment. Plan staffing for all warehouse activities, including: Loading/unloading vehicles / Prep and de-prep activities / Equipment maintenance / Set covering / Scheduled inspections (PAT, LOLER, ladders, vehicle checks etc.). Monitor staff performance, providing training, feedback, and ongoing support. Foster a culture of accountability, teamwork, and continuous improvement. Equipment & Asset Management Oversee stock control, ensuring accurate tracking of equipment, consumables, drapes, and fabrics. Maintain awareness of equipment shortages and consumable stock levels. Manage preventative maintenance of AV equipment (e.g., speaker painting, control masking, cable care). Report and escalate equipment issues, damages, or wear and tear, ensuring corrective action is taken. Plan, action, and manage all scheduled inspections, including: Portable Appliance Testing (PAT) / LOLER inspections / Ladder checks / Vehicle checks (weekly & monthly - topping fluids, cleaning, AdBlue, screen wash etc.) / Drapes & fabrics inspections / Firmware and software updates on technical equipment. Logistics & Scheduling Coordinate the loading and unloading of vehicles to ensure compliance with health, safety, and weight regulations. Work closely with Project Managers to align warehouse activity with event requirements. Ensure transport and logistics are executed efficiently, accurately, and on time. Health, Safety & Compliance Ensure all warehouse operations are carried out safely, following company procedures. Maintain appropriate documentation, risk assessments, and compliance with H&S regulations. Promote correct use of PPE, safe lifting practices, and secure handling of AV equipment. Key Skills & Attributes Strong knowledge of AV equipment (audio, lighting, video, rigging, staging). Proven experience in warehouse or logistics management within the live events or technical production industry. Excellent organisational skills with strong attention to detail. Confident leader with the ability to manage, motivate, and develop a team. Calm under pressure and able to meet tight deadlines. Proactive approach to problem-solving and preventative maintenance. Forklift / counterbalance licence (desirable). Clean UK driving licence (van/truck experience desirable). Reporting Structure Reports to: Technical Director Direct Reports: Warehouse Technicians / Drivers / Assistants Salary & Benefits Private Healthcare upon one years service Extended Christmas Shut Down Agreement 30 days holiday including bank holidays Salary of £40-52k/year Company Laptop, Tools and Tools Allowance Company Socials Free Parking, Unlimited Free Drinks Fridge and Coffee Machine

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Lead IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. Your responsibilities will include: Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys. Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices. Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value. Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients. Collaborate with client teams to drive organizational change, ensuring user adoption and process alignment for CRM implementations. You will work closely with clients to understand their issues, define IT strategies, architecture solutions, win buy-in for your recommendations, and collaborate with fellow BCGers to transform client potential into performance. You will be given end-to-end responsibility for larger, highly technical and more complex 'modules' within a project, and begin to develop specialized knowledge to help you solve clients' problems. You will start to take on team lead responsibilities and demonstrate intellectual leadership Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. You will also help guide junior members of the team, help with project proposals, client care, building relationships with peers and identifying new business opportunities. Finally as a Lead IT Architect you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team. What You'll Bring 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.) Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations. Deep understanding of: Different integration patterns and best practices such as events, synchronous vs. asynchronous E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc. Analytical mindset and excellent problem-solving skills. Experience of managing teams. Strong communication skills for stakeholder engagement at all levels Ability to work under pressure and willingness to travel to clients world-wide Strong communication and presentation skills. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Retail Area Manager Warehouse and Logistics, eCommerce and Furniture Hours: 37 hours per week Salary : £37,637 per annum based on 37 hours per week Location: Farnborough, Hampshire with regular travel across sites within PT s catchment area Join Our Team as a Retail Area Manager Are you a dynamic and experienced retail leader with strong experience in Warehouse operations, logistics, eCommerce and furniture retail? Do you thrive in a fast-paced, purpose-driven environment? Phyllis Tuckwell is looking for a proactive Retail Area Manager Warehouse, Logistics, Furniture & eCommerce to lead and grow our specialist retail operations, helping us raise vital funds to support our hospice care services. About you: As Retail Area Manager, you will have the following key responsibilities and attributes: Knowledge of warehousing, logistics, furniture and eCommerce retail Lead and develop our furniture shops, donation centres, and eCommerce retail channels. Experience in multi-site retail management Drive sales, profitability, and operational excellence across multiple sites. Manage and support a diverse team of staff and volunteers. Ensure compliance with health & safety, safeguarding, and data protection standards. Passionate about contributing to a meaningful cause Warehouse & Logistics Lead the Retail Warehouse, ensuring efficient stock movement across 20 shops Oversee transport, deliveries, and route planning Maintain safe, compliant and well-organised operational environments including van safety Strong organisational and commercial skills Ecommerce (Online Retail) Manage daily eCommerce sales operations Ensure high-quality product listing standards and efficient order fulfilment Support the eCommerce team to drive income growth Champion innovation in Bought-in Goods and eCommerce sales strategies. Furniture Retail Oversee furniture outlets and warehouse stock Oversee pricing, merchandising and home collection/delivery services Maintain high standards of display, safety and customer service For a full list of essential requirements, please refer to the job description and person specification document. About Us We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire. Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring every day is precious for our patients. The impact of our services on the lives of our patients and their families can be read about on our website. Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need. We Offer: Excellent Benefits Six weeks paid holiday plus public holidays Phyllis Tuckwell Group Self Invested Personal Pension (matched contributions up to 7.5%) Health Cash Plan Scheme Employee Assistance Programme Staff Benefit Scheme & Blue Light Discount Card Excellent Career Development Skills Development and Training Internal Mobility and Career Progression Apprenticeships A Great Place to Work Equal Opportunities employer Flexible hours and flexible working Supportive colleagues 97% of our staff are proud to work for Phyllis Tuckwell Phyllis Tuckwell Birdsong Hospice staff survey 2023 For further information regarding the role please contact Barry Young, Head of Retail. If you are unable to apply on-line or have any questions about the recruitment process, contact HR. Closing date for receipt of completed applications: Monday 8th December 2025 Interviews to be held on the 16th, 17th and 18th December 2025 We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship. NO MEDIA AGENCIES