A Hertfordshire local authority is seeking two skilled Housing Options Officers to join its busy front-line Housing Needs service: one focused on families, and one dedicated to supporting single applicants. These roles will provide comprehensive housing advice, complete homelessness assessments under the Homelessness Reduction Act, and develop personalised housing plans that focus on early intervention and sustainable solutions. The officers will work closely with internal teams, private landlords and partner agencies to prevent homelessness wherever possible and secure suitable accommodation for those in need. The ideal candidates will have strong interviewing skills, experience in case management, and a sound understanding of housing legislation. You will be able to manage a varied workload, work sensitively with vulnerable households, and make clear, evidence-based decisions. These are excellent opportunities to make a positive impact on residents' lives while contributing to an effective, resident-focused Housing Options service. Please note, this is a hybrid position, with 3 days per week in office required. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Dec 06, 2025
Contractor
A Hertfordshire local authority is seeking two skilled Housing Options Officers to join its busy front-line Housing Needs service: one focused on families, and one dedicated to supporting single applicants. These roles will provide comprehensive housing advice, complete homelessness assessments under the Homelessness Reduction Act, and develop personalised housing plans that focus on early intervention and sustainable solutions. The officers will work closely with internal teams, private landlords and partner agencies to prevent homelessness wherever possible and secure suitable accommodation for those in need. The ideal candidates will have strong interviewing skills, experience in case management, and a sound understanding of housing legislation. You will be able to manage a varied workload, work sensitively with vulnerable households, and make clear, evidence-based decisions. These are excellent opportunities to make a positive impact on residents' lives while contributing to an effective, resident-focused Housing Options service. Please note, this is a hybrid position, with 3 days per week in office required. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We are seeking a dedicated and proactive Housing Options Officer to join a busy and customer-focused Housing team within a local authority in Essex. In this vital front-line role, you will support individuals and families experiencing housing difficulties, assessing their needs and providing specialist advice on the full range of housing options available. Where homelessness cannot be prevented, you will carry out detailed investigations under Part VII of the Housing Act 1996 (as amended) and issue clear, legally sound s184 decision letters. Your responsibilities will include delivering comprehensive advice both in person and by telephone, participating in the Housing Options duty rota, completing and monitoring Personalised Housing Plans, and taking active steps to prevent and relieve homelessness. This may involve negotiating with landlords or mortgage providers, making referrals to partner agencies, and helping customers access suitable accommodation such as social housing, private rentals, supported housing or shared ownership schemes. You will work closely with Social Care teams, health providers, registered providers and voluntary organisations, attending case conferences and supporting outreach services as required. This role requires 2-3 days per week on site, with full-time on-site attendance during initial training. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Dec 05, 2025
Contractor
We are seeking a dedicated and proactive Housing Options Officer to join a busy and customer-focused Housing team within a local authority in Essex. In this vital front-line role, you will support individuals and families experiencing housing difficulties, assessing their needs and providing specialist advice on the full range of housing options available. Where homelessness cannot be prevented, you will carry out detailed investigations under Part VII of the Housing Act 1996 (as amended) and issue clear, legally sound s184 decision letters. Your responsibilities will include delivering comprehensive advice both in person and by telephone, participating in the Housing Options duty rota, completing and monitoring Personalised Housing Plans, and taking active steps to prevent and relieve homelessness. This may involve negotiating with landlords or mortgage providers, making referrals to partner agencies, and helping customers access suitable accommodation such as social housing, private rentals, supported housing or shared ownership schemes. You will work closely with Social Care teams, health providers, registered providers and voluntary organisations, attending case conferences and supporting outreach services as required. This role requires 2-3 days per week on site, with full-time on-site attendance during initial training. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
£35,340 - £39,268 per annum (dependent on experience) Full-time - 35 hours per week 12 month fixed term contract (with possibility of extension/permanent role) London SE26 - Hybrid Working Hexagon Housing owns and manages over 4,000 general needs homes in South-East London. We take pride in providing high quality services to our customers, are committed to raising the quality of our services and putting residents at the heart of what we do. We are looking for an outstanding candidate with a genuine desire to work with our residents to join our Income Team to cover a 12 month secondment. There is the possibility of a permanent role after 12 months should the secondment become permanent. You will ensure that our income collection services are delivered with the highest standards of professionalism and customer care. You will provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies. Our ideal candidate will have: A background in debt/arrears recovery (preferably in the housing sector). Knowledge of the legal processes involved in arrears recovery. A commitment to excellent standards of customer care. Good communication, numeracy, and IT skills. An ability to sensitively manage difficult situations with residents to achieve positive outcomes. If you think you have the skills to do all this and more, we want to hear from you. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. We are a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you. We will offer you excellent personal development, training and supervision to help you achieve your full potential, and an excellent package including flexible hybrid working (2 days office based), private medical insurance, defined contribution pension scheme with 3 x life assurance, and 26 days annual leave rising to 31. For an application pack and further details please visit our website via the apply button. No agencies. Closing date: Wednesday 7 January 2026. Interview date: Monday 19 January 2026. We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact
Dec 05, 2025
Full time
£35,340 - £39,268 per annum (dependent on experience) Full-time - 35 hours per week 12 month fixed term contract (with possibility of extension/permanent role) London SE26 - Hybrid Working Hexagon Housing owns and manages over 4,000 general needs homes in South-East London. We take pride in providing high quality services to our customers, are committed to raising the quality of our services and putting residents at the heart of what we do. We are looking for an outstanding candidate with a genuine desire to work with our residents to join our Income Team to cover a 12 month secondment. There is the possibility of a permanent role after 12 months should the secondment become permanent. You will ensure that our income collection services are delivered with the highest standards of professionalism and customer care. You will provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies. Our ideal candidate will have: A background in debt/arrears recovery (preferably in the housing sector). Knowledge of the legal processes involved in arrears recovery. A commitment to excellent standards of customer care. Good communication, numeracy, and IT skills. An ability to sensitively manage difficult situations with residents to achieve positive outcomes. If you think you have the skills to do all this and more, we want to hear from you. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. We are a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you. We will offer you excellent personal development, training and supervision to help you achieve your full potential, and an excellent package including flexible hybrid working (2 days office based), private medical insurance, defined contribution pension scheme with 3 x life assurance, and 26 days annual leave rising to 31. For an application pack and further details please visit our website via the apply button. No agencies. Closing date: Wednesday 7 January 2026. Interview date: Monday 19 January 2026. We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact
