Head of Claims Performance page is loaded Head of Claims Performancelocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: Head of Claims Performance Overview The Head of Claims Performance will lead service excellence, governance, and operational effectiveness across the International Claims function. Reporting directly to the Chief Claims Officer, the role is responsible for designing and embedding robust processes, frameworks, and performance monitoring tools that provide actionable insights into claims performance at both strategic and operational levels.This is a proactive role rather than reactive, accountable for meeting KPI's, giving clear insight to the claims leadership team and generally keeping the claims function safe and compliant.A key element of the role is to work in close partnership with Underwriting Performance, ensuring that claims insights directly inform underwriting decisions, portfolio management, and overall business performance. Key Responsibilities Performance Insight & Collaboration Proactively monitor and analyse claims performance across all Lines of Business, identifying trends, opportunities, and areas for improvement. Work closely with Underwriting Performance to share claims insights that drive a deeper understanding of profitability, risk selection, and underwriting quality. Lead the large loss and volatility review processes, ensuring effective escalation and alignment with underwriting feedback loops. Develop and maintain dashboards and analytical tools to support claims and underwriting performance tracking and decision-making. Operational Leadership Manage the claims operations function, driving efficiency and consistency in non-technical claims activities. Promote process centralisation, standardisation, and automation to enhance service delivery and reduce manual effort. Champion the use of digital, AI, and data-driven solutions to improve workflow efficiency and insight generation. Governance & Compliance Own and continuously enhance Claims Governance processes, including Claims Process Manuals, regulatory reporting, and conduct risk management. Oversee TPA and supplier governance, including performance monitoring, auditing, and relationship management. Ensure data quality and integrity across claims systems and reporting platforms. Lead core system enhancement initiatives to support business needs and improve user experience. Leadership & Change Management Lead change projects within the claims function, ensuring successful implementation of new processes, systems, and tools. Drive a culture of continuous improvement and accountability across the claims teams. Oversee fraud prevention initiatives and ensure alignment with group-wide strategies and controls. Partner with other key functions - including Underwriting, Actuarial, Finance, Assurance and Operations - to ensure aligned strategic execution and knowledge sharing. Strategic and Financial Stewardship Support the execution of the International Claims strategy in alignment with TMHCCI's overall business objectives. Lead performance analysis, financial monitoring, and optimisation initiatives to ensure sustainable claims outcomes. Prepare and deliver reports, insights, and presentations to senior stakeholders and governance forums. Key Accountabilities Strategy execution Financial performance management Performance analysis and optimisation Monitoring and reporting Stakeholder management Leadership and communication Process and system enhancement Collaboration with Underwriting Performance Experience & Skills Proven leadership experience in claims management within the insurance or reinsurance industry. Strong analytical and performance management skills, with the ability to translate data into actionable insight. Demonstrated success working collaboratively with underwriting or portfolio management functions. Deep understanding of claims governance, regulatory reporting, and supplier/TPA management. Experience in leading change initiatives, including process improvement, automation, and digital transformation. Excellent communication and stakeholder management skills, with the ability to influence at senior levels. Demonstrated commitment to service excellence and operational efficiency.
Dec 05, 2025
Full time
Head of Claims Performance page is loaded Head of Claims Performancelocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: Head of Claims Performance Overview The Head of Claims Performance will lead service excellence, governance, and operational effectiveness across the International Claims function. Reporting directly to the Chief Claims Officer, the role is responsible for designing and embedding robust processes, frameworks, and performance monitoring tools that provide actionable insights into claims performance at both strategic and operational levels.This is a proactive role rather than reactive, accountable for meeting KPI's, giving clear insight to the claims leadership team and generally keeping the claims function safe and compliant.A key element of the role is to work in close partnership with Underwriting Performance, ensuring that claims insights directly inform underwriting decisions, portfolio management, and overall business performance. Key Responsibilities Performance Insight & Collaboration Proactively monitor and analyse claims performance across all Lines of Business, identifying trends, opportunities, and areas for improvement. Work closely with Underwriting Performance to share claims insights that drive a deeper understanding of profitability, risk selection, and underwriting quality. Lead the large loss and volatility review processes, ensuring effective escalation and alignment with underwriting feedback loops. Develop and maintain dashboards and analytical tools to support claims and underwriting performance tracking and decision-making. Operational Leadership Manage the claims operations function, driving efficiency and consistency in non-technical claims activities. Promote process centralisation, standardisation, and automation to enhance service delivery and reduce manual effort. Champion the use of digital, AI, and data-driven solutions to improve workflow efficiency and insight generation. Governance & Compliance Own and continuously enhance Claims Governance processes, including Claims Process Manuals, regulatory reporting, and conduct risk management. Oversee TPA and supplier governance, including performance monitoring, auditing, and relationship management. Ensure data quality and integrity across claims systems and reporting platforms. Lead core system enhancement initiatives to support business needs and improve user experience. Leadership & Change Management Lead change projects within the claims function, ensuring successful implementation of new processes, systems, and tools. Drive a culture of continuous improvement and accountability across the claims teams. Oversee fraud prevention initiatives and ensure alignment with group-wide strategies and controls. Partner with other key functions - including Underwriting, Actuarial, Finance, Assurance and Operations - to ensure aligned strategic execution and knowledge sharing. Strategic and Financial Stewardship Support the execution of the International Claims strategy in alignment with TMHCCI's overall business objectives. Lead performance analysis, financial monitoring, and optimisation initiatives to ensure sustainable claims outcomes. Prepare and deliver reports, insights, and presentations to senior stakeholders and governance forums. Key Accountabilities Strategy execution Financial performance management Performance analysis and optimisation Monitoring and reporting Stakeholder management Leadership and communication Process and system enhancement Collaboration with Underwriting Performance Experience & Skills Proven leadership experience in claims management within the insurance or reinsurance industry. Strong analytical and performance management skills, with the ability to translate data into actionable insight. Demonstrated success working collaboratively with underwriting or portfolio management functions. Deep understanding of claims governance, regulatory reporting, and supplier/TPA management. Experience in leading change initiatives, including process improvement, automation, and digital transformation. Excellent communication and stakeholder management skills, with the ability to influence at senior levels. Demonstrated commitment to service excellence and operational efficiency.
Job Opportunity: Executive Officer / Grants Case Manager - Newcastle (Hybrid) Salary: £15.00 per hour (paid weekly) Contract: Until 31/03/2026 (possible extension) Location: Tyneside House, Skinnerburn Road, Newcastle Business Park, NE4 7AR Working Pattern: Monday-Friday, 9am-5pm (Hybrid: 2 days in office, 3 days from home) Brook Street are delighted to support our client in recruiting an Executive Officer / Grants Case Manager to join their Grants Team in Newcastle. This is an exciting opportunity for a highly organised and motivated individual to work within a national organisation supporting the UK seafood industry. About the Role - The Temporary Worker will provide junior management support and deliver a variety of moderately complex administrative duties. You will follow set procedures while applying sound judgement under general supervision. You will be joining the Grants Team, who are responsible for delivering and administering multiple grant funding schemes across the UK and England for the seafood industry. As a Grants Case Manager, you will play a vital role within the Finance and Resources Directorate, working closely with both internal and external stakeholders. You will be responsible for processing funding applications from initial receipt through to offer, as well as assessing and paying out claims to successful applicants. Key Responsibilities - Duties: Prepare routine correspondence and check the accuracy of documentation from others Compile, verify and report data Complete forms and reports Manage the workload of a small team when required Liaise confidently with internal and external stakeholders Proactively manage a diverse portfolio of grant projects in line with scheme rules and regulations Manage your caseload effectively, maintaining all systems and spreadsheets accurately Keep up to date with scheme rules/regulations and make consistent, robust decisions on grant applications Develop strong customer and stakeholder relationships Communicate key messages, milestones and timeframes to project leads Contribute to scheme reporting, including commitment and spend updates Attend meetings and represent the Grants Team at stakeholder events Key Skills & Experience: Ability to plan and prioritise workload to meet regulatory targets Strong communication skills, both written and verbal Ability to communicate with a wide range of internal and external stakeholders Ability to understand and interpret complex legislation/regulations and apply them in practical scenarios Ability to work independently and meet strict timescales Strong analytical skills with a business-focused approach Strong IT skills, especially Microsoft Office and Excel Five GCSEs (Grade C/4 or above) Two A-Levels (Grade E or above) or equivalent NVQ Level 3/4 in Management or relevant junior management experience Solid administrative experience with good Microsoft Office proficiency Requirements: Must be able to commute to Newcastle Must be able to provide valid Right to Work documents including photo ID Desirable: Public sector experience Grants or administration experience Confident use of Microsoft Office, including Outlook and Excel Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Dec 05, 2025
Full time
Job Opportunity: Executive Officer / Grants Case Manager - Newcastle (Hybrid) Salary: £15.00 per hour (paid weekly) Contract: Until 31/03/2026 (possible extension) Location: Tyneside House, Skinnerburn Road, Newcastle Business Park, NE4 7AR Working Pattern: Monday-Friday, 9am-5pm (Hybrid: 2 days in office, 3 days from home) Brook Street are delighted to support our client in recruiting an Executive Officer / Grants Case Manager to join their Grants Team in Newcastle. This is an exciting opportunity for a highly organised and motivated individual to work within a national organisation supporting the UK seafood industry. About the Role - The Temporary Worker will provide junior management support and deliver a variety of moderately complex administrative duties. You will follow set procedures while applying sound judgement under general supervision. You will be joining the Grants Team, who are responsible for delivering and administering multiple grant funding schemes across the UK and England for the seafood industry. As a Grants Case Manager, you will play a vital role within the Finance and Resources Directorate, working closely with both internal and external stakeholders. You will be responsible for processing funding applications from initial receipt through to offer, as well as assessing and paying out claims to successful applicants. Key Responsibilities - Duties: Prepare routine correspondence and check the accuracy of documentation from others Compile, verify and report data Complete forms and reports Manage the workload of a small team when required Liaise confidently with internal and external stakeholders Proactively manage a diverse portfolio of grant projects in line with scheme rules and regulations Manage your caseload effectively, maintaining all systems and spreadsheets accurately Keep up to date with scheme rules/regulations and make consistent, robust decisions on grant applications Develop strong customer and stakeholder relationships Communicate key messages, milestones and timeframes to project leads Contribute to scheme reporting, including commitment and spend updates Attend meetings and represent the Grants Team at stakeholder events Key Skills & Experience: Ability to plan and prioritise workload to meet regulatory targets Strong communication skills, both written and verbal Ability to communicate with a wide range of internal and external stakeholders Ability to understand and interpret complex legislation/regulations and apply them in practical scenarios Ability to work independently and meet strict timescales Strong analytical skills with a business-focused approach Strong IT skills, especially Microsoft Office and Excel Five GCSEs (Grade C/4 or above) Two A-Levels (Grade E or above) or equivalent NVQ Level 3/4 in Management or relevant junior management experience Solid administrative experience with good Microsoft Office proficiency Requirements: Must be able to commute to Newcastle Must be able to provide valid Right to Work documents including photo ID Desirable: Public sector experience Grants or administration experience Confident use of Microsoft Office, including Outlook and Excel Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Parkinson's UK is the UK's leading charity for people with Parkinson's. We're a growing organisation with 605 employees, 4000 volunteers and a projected income of £50m+. Our proud history dates back nearly 60 years, but now we're on a mission to be fit for the future, ensuring we have the infrastructure, culture, and operating model to drive even more impact for people with Parkinson's, both now and in the future. The Operations team plays a key role in driving that mission. Over the coming years we'll be modernising our systems and processes to ensure they're fit for now, as well as in the future. Much of this work is already underway, and we're now ready to start our exciting new chapter. We've been working to get ourselves in the best shape to deliver that progress over the next few years, and we're now looking for ambitious, driven, and purpose-led people to join our team of 'relentless doers'. To hear more about these exciting new changes and how you can play your part in our story, click to hear from Ben Clarkson, Chief Finance and Operating Officer. About the role You'll play a vital role in ensuring Parkinson's UK is compliant with regulatory standards, charity law, and data protection legislation, You'll oversee the charity's Risk Management Framework and manage the internal audit contract and delivery plan. You will also support the Chief Finance and Operating Officer and work closely with the Company Secretary to ensure efficient governance and provide expert advice on compliance to support the charity's strategic development and growth. As the designated Data Protection Officer for Parkinson's UK, this role will work with heads of department and the Executive Leadership Team to ensure that staff and volunteers are supported in how to comply with the legislation. What you'll do Offer guidance on risk, governance, data protection, and compliance to Parkinson's UK, enhancing awareness and developing a compliance culture across the organisation. Lead the Risk and Assurance team, including the governance support and compliance functions. Manage and improve the Data Protection and Information Governance environment, collaborating with technology teams to ensure infrastructure and tools are compliant, while staying updated on legal changes. Lead the internal audit function (outsourced) Lead the development of our Risk Management Framework, with clear definition of strategic and operational risks. Report to ELT and trustees on risk management. Ensure appropriate mitigations are in place, including appropriate insurance coverage. What you'll bring Significant experience of advising on charity and data protection law. Experience of advising on data protection in a fundraising charity context Experience of working with regulators such as the ICO, Charity Commission, and Fundraising Regulator Experience of creating and implementing organisational policies Experience of developing, implementing and managing a Risk Management Framework Experience of engaging with internal audit providers on developing, delivery and completion of internal audit If this opportunity sounds like you, we'd love to hear from you! To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description. The in person/office attendance expectation for this role will be a minimum of 2 days per week. Anyone can get Parkinson's. It's vital that the people who work for Parkinson's UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Dec 05, 2025
Full time
Parkinson's UK is the UK's leading charity for people with Parkinson's. We're a growing organisation with 605 employees, 4000 volunteers and a projected income of £50m+. Our proud history dates back nearly 60 years, but now we're on a mission to be fit for the future, ensuring we have the infrastructure, culture, and operating model to drive even more impact for people with Parkinson's, both now and in the future. The Operations team plays a key role in driving that mission. Over the coming years we'll be modernising our systems and processes to ensure they're fit for now, as well as in the future. Much of this work is already underway, and we're now ready to start our exciting new chapter. We've been working to get ourselves in the best shape to deliver that progress over the next few years, and we're now looking for ambitious, driven, and purpose-led people to join our team of 'relentless doers'. To hear more about these exciting new changes and how you can play your part in our story, click to hear from Ben Clarkson, Chief Finance and Operating Officer. About the role You'll play a vital role in ensuring Parkinson's UK is compliant with regulatory standards, charity law, and data protection legislation, You'll oversee the charity's Risk Management Framework and manage the internal audit contract and delivery plan. You will also support the Chief Finance and Operating Officer and work closely with the Company Secretary to ensure efficient governance and provide expert advice on compliance to support the charity's strategic development and growth. As the designated Data Protection Officer for Parkinson's UK, this role will work with heads of department and the Executive Leadership Team to ensure that staff and volunteers are supported in how to comply with the legislation. What you'll do Offer guidance on risk, governance, data protection, and compliance to Parkinson's UK, enhancing awareness and developing a compliance culture across the organisation. Lead the Risk and Assurance team, including the governance support and compliance functions. Manage and improve the Data Protection and Information Governance environment, collaborating with technology teams to ensure infrastructure and tools are compliant, while staying updated on legal changes. Lead the internal audit function (outsourced) Lead the development of our Risk Management Framework, with clear definition of strategic and operational risks. Report to ELT and trustees on risk management. Ensure appropriate mitigations are in place, including appropriate insurance coverage. What you'll bring Significant experience of advising on charity and data protection law. Experience of advising on data protection in a fundraising charity context Experience of working with regulators such as the ICO, Charity Commission, and Fundraising Regulator Experience of creating and implementing organisational policies Experience of developing, implementing and managing a Risk Management Framework Experience of engaging with internal audit providers on developing, delivery and completion of internal audit If this opportunity sounds like you, we'd love to hear from you! To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description. The in person/office attendance expectation for this role will be a minimum of 2 days per week. Anyone can get Parkinson's. It's vital that the people who work for Parkinson's UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Charity People have partnered with Coeliac UK, to help recruit their next Chief Finance and Operations Officer. Advising and supporting people for nearly 60 years, Coeliac UK are seen as the global experts in the patient experience of coeliac disease. You will be responsible for leading all our Finance and Compliance requirements as well as our Central Operations functions (HR, Facilities, IT, and Programme Office). As part of the senior leadership team, you will share responsibility for delivering the new strategy agreed with the Board and work closely with your team to drive an effective organisation. If you enjoy leading transformation, whilst ensuring quality of delivery across functions, this is the role for you. In return you will be joining as the Charity develop the way they work in order to achieve their new strategy - investing in people, technology and research to make life better for people affected by coeliac disease and ultimately find a cure. Salary: circa £82,000-£87,000 per annum Contract: 35 hours per week, Permanent Hybrid: Office based in High Wycombe and you will be required to go to the office at least twice a week Key duties and responsibilities will include: Work alongside the CEO and Senior Management Team (SMT) to develop and implement the Charity's strategy and business plans including setting and managing budgets, targets and outputs and reviewing progress against these. Develop and implement the strategy and business plans for Finance & Compliance and Central Operations (IT, HR, Facilities and Programme Office) Manage annual and 2-year strategic business planning to produce effective budgets and forecasts for approval by the Board of Trustees Lead the Programme Office that leads on standardised project tools, processes and operating practices, providing oversight of cross-functional activities and resource planning across the Charity Manage the implementation and maintenance of strong strategic and operational financial planning processes and controls to safeguard the Charity's finances Lead the Finance & Compliance and Central Operations teams to deliver against plans and work efficiently and effectively Oversee the development, recording, storage and updating of the Charity's Standard Operating Practices Develop relationships with relevant suppliers and lead on procurement, contract review and supplier cost effectiveness projects Lead the drive for cost efficiency throughout the Charity Understand the effects and implications of relevant government and Charity Commission policies, legislation and directives and develop effective strategies to integrate them within the Charity Ensure appropriate levels of insurances are in place to fully capture the needs of the Charity and reduce financial risk appropriately Provide the SMT, CEO and Trustees with regular and timely financial and operational reporting and insights that clearly identify opportunities and gaps and inform key decisions, planning processes and policies Work with Budget Holders to develop their financial understanding and ownership of individual budgets Oversee the effective management of financial resources to achieve the best possible ROI, delivering against the charity's objects Work with the Trustees to ensure the charity's investments are in line with the investment policies and ethos of the charity, and effectively deployed and properly managed Oversee the day-to-day financial and operational management of the Charity, including budgeting, monitoring, risk management and GDPR Provide strategic oversight and guidance to internal and external HR resource Line manage, and work alongside, the HR Manager to ensure that relevant HR policies are in place and adhered to Provide leadership, guidance and advice on all HR matters including employment law issues Work with the HR Manager, CEO and SMT to strategically plan the HR resource requirements for each department and oversee the appointment of new staff Prepare salary forecasts to demonstrate affordability and sustainability of staffing structures required Candidates applying for this role must have the following: Strong understanding of charity governance and Charity Commission requirements A recognised CCAB qualification (ACA, ACCA, CIMA, CIPFA) Experience of working in the charity sector with a good understanding of the charities SORP Senior level financial leadership and operational management experience Experience preparing and presenting financial and management accounts and reports. Experience of operational delivery in Central Operations functions Working knowledge of best practice programme management Supportive leader able to develop staff competencies High levels of literacy and digitally savvy Motivated, co-operative team player Candidates shortlisted for this role will be required to answer three detailed questions which will give you the opportunity to demonstrate your experience, skills and personality. This role will be closing on 10th December, 2025 1st Stage interview 15th or 16th December 2025 2nd Stage interview in person 6th of 7th January, 2026 Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background-e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Dec 05, 2025
Full time
Charity People have partnered with Coeliac UK, to help recruit their next Chief Finance and Operations Officer. Advising and supporting people for nearly 60 years, Coeliac UK are seen as the global experts in the patient experience of coeliac disease. You will be responsible for leading all our Finance and Compliance requirements as well as our Central Operations functions (HR, Facilities, IT, and Programme Office). As part of the senior leadership team, you will share responsibility for delivering the new strategy agreed with the Board and work closely with your team to drive an effective organisation. If you enjoy leading transformation, whilst ensuring quality of delivery across functions, this is the role for you. In return you will be joining as the Charity develop the way they work in order to achieve their new strategy - investing in people, technology and research to make life better for people affected by coeliac disease and ultimately find a cure. Salary: circa £82,000-£87,000 per annum Contract: 35 hours per week, Permanent Hybrid: Office based in High Wycombe and you will be required to go to the office at least twice a week Key duties and responsibilities will include: Work alongside the CEO and Senior Management Team (SMT) to develop and implement the Charity's strategy and business plans including setting and managing budgets, targets and outputs and reviewing progress against these. Develop and implement the strategy and business plans for Finance & Compliance and Central Operations (IT, HR, Facilities and Programme Office) Manage annual and 2-year strategic business planning to produce effective budgets and forecasts for approval by the Board of Trustees Lead the Programme Office that leads on standardised project tools, processes and operating practices, providing oversight of cross-functional activities and resource planning across the Charity Manage the implementation and maintenance of strong strategic and operational financial planning processes and controls to safeguard the Charity's finances Lead the Finance & Compliance and Central Operations teams to deliver against plans and work efficiently and effectively Oversee the development, recording, storage and updating of the Charity's Standard Operating Practices Develop relationships with relevant suppliers and lead on procurement, contract review and supplier cost effectiveness projects Lead the drive for cost efficiency throughout the Charity Understand the effects and implications of relevant government and Charity Commission policies, legislation and directives and develop effective strategies to integrate them within the Charity Ensure appropriate levels of insurances are in place to fully capture the needs of the Charity and reduce financial risk appropriately Provide the SMT, CEO and Trustees with regular and timely financial and operational reporting and insights that clearly identify opportunities and gaps and inform key decisions, planning processes and policies Work with Budget Holders to develop their financial understanding and ownership of individual budgets Oversee the effective management of financial resources to achieve the best possible ROI, delivering against the charity's objects Work with the Trustees to ensure the charity's investments are in line with the investment policies and ethos of the charity, and effectively deployed and properly managed Oversee the day-to-day financial and operational management of the Charity, including budgeting, monitoring, risk management and GDPR Provide strategic oversight and guidance to internal and external HR resource Line manage, and work alongside, the HR Manager to ensure that relevant HR policies are in place and adhered to Provide leadership, guidance and advice on all HR matters including employment law issues Work with the HR Manager, CEO and SMT to strategically plan the HR resource requirements for each department and oversee the appointment of new staff Prepare salary forecasts to demonstrate affordability and sustainability of staffing structures required Candidates applying for this role must have the following: Strong understanding of charity governance and Charity Commission requirements A recognised CCAB qualification (ACA, ACCA, CIMA, CIPFA) Experience of working in the charity sector with a good understanding of the charities SORP Senior level financial leadership and operational management experience Experience preparing and presenting financial and management accounts and reports. Experience of operational delivery in Central Operations functions Working knowledge of best practice programme management Supportive leader able to develop staff competencies High levels of literacy and digitally savvy Motivated, co-operative team player Candidates shortlisted for this role will be required to answer three detailed questions which will give you the opportunity to demonstrate your experience, skills and personality. This role will be closing on 10th December, 2025 1st Stage interview 15th or 16th December 2025 2nd Stage interview in person 6th of 7th January, 2026 Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background-e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Location: Ware, Hertfordshire, SG12 8LX: on site or hybrid; remote working will also be considered. Team: Marketing & Communications Team Reports To: Head of Marketing & Communications Salary: £26,523 per annum Employment Type: Full-Time All Nations Christian College has been leading the way in cross-cultural mission training for over 60 years. We provide a flexible undergraduate programme validated by The Open University, alongside specialist short courses and a well-established postgraduate programme for mission leaders. Based in the UK, north of London, we are an independent, evangelical, interdenominational Bible college welcoming students from all over the world. Our mission is to serve the global church by training disciples of Jesus Christ for mission in a multicultural world. Role Overview The Donor Relations Officer will be responsible for crafting compelling, donor-centred communications that strengthen long-term relationships with partners and supporters, deepen engagement and inspire giving. One of the main areas of responsibility will be to produce proposals and reports for stakeholders, especially strategic partners and donors. The postholder will work closely with the other members of the Marketing and Communications team, as well as collaborating with other departments within the college. The ideal candidate will have proven experience of producing copy for fundraising and donor relations purposes, and will be a skilled storyteller who can translate the strategic objectives of the college into resonant narratives, understands donor motivations, and writes with clarity, empathy, and purpose. Key Responsibilities Fundraising & Stewardship Writing Develop persuasive and high-quality copy for multi-channel fundraising campaigns (direct mail, email, website, social media etc.) Write impact reports and stewardship letters that convey gratitude and demonstrate impact. Create case statements, proposals, and presentations for major donor and foundation audiences. Oversee the ongoing use of Donorfy CRM to ensure it functions in a way that optimises ANCC's efficiency and makes full use of its functionality; carry out system integrations as needed. Storytelling & Content Development Interview students, alumni, partners, staff and donors to develop authentic, mission-driven stories. Adapt organizational content for various donor segments, ensuring a consistent voice and message. Collaborate within the Marketing & Communications team to pair copy with strong visuals, and input to other priority projects as required. Editing & Quality Control Proofread and edit donor communications to ensure accuracy, clarity, and alignment with the college ethos and brand guidelines. Maintain a consistent, donor-focused tone across all written materials. Collaboration & Strategy Work closely with the members of the Marketing & Communications team to align donor messaging with campaign goals. Collaborate with other teams across the college including the Academic, Training and Finance Teams. Contribute to the development of content calendars and communication strategies. Track and analyse response rates and engagement to inform future copy. Fully participate in All Nations community activities when possible. Qualifications Required: Bachelor s degree in Communications, Journalism, Marketing, English, or related field, or equivalent work experience. 3+ years professional writing experience, preferably in donor relations and fundraising communications. Proven ability to write clear, compelling, and engaging copy and marketing materials for diverse audiences. Strong interviewing, research, and storytelling skills. Excellent editing and proofreading abilities with strong attention to detail. Familiarity with donor stewardship best practices and fundraising language. Experience of producing and tracking fundraising campaigns, tracking impact, reporting and lesson learning. Excellent written and verbal communication skills, including the ability to effectively present information and engage cross-culturally. Ability to work collaboratively within a multicultural team and wider organisational departments. Experience with CRM or donor database systems. Preferred: Knowledge of direct response fundraising principles. Basic understanding of SEO and digital content best practices, and awareness of upcoming trends and changes in the sector, including best use of AI. Experience of working with Canva and other document editing software which pair visuals with text. A heart for Christian cross-cultural mission and commitment to the goals and ethos of All Nations Christian College. Core Competencies Mission Alignment: Deep commitment to the organization s mission and values. Empathy: Ability to write from the donor s perspective, honouring their role in making impact possible. Creativity: Innovative in approach while respecting brand and voice consistency. Collaboration: Works well across teams and responds constructively to feedback. Deadline-Driven: Manages multiple projects efficiently while maintaining high quality. Other Information There is a genuine requirement for this role to be filled by a committed Christian who is passionate about cross cultural mission and fully able to articulate the overall purpose as well as the detail of the College s mission, from a personal faith basis. All Nations Christian College is committed to safeguarding children and adults at risk from abuse and neglect. We expect all staff who work with us to share this commitment, and staff will be required to be checked with the Disclosure & Barring Service (DBS). Located at Easneye, Ware, Hertfordshire, UK: this role can be on-site or hybrid; remote working will also be considered. Working hours at college are 8.40am - 5.10pm. Occasional weekends and evenings will be required in this role eg for events Holiday: 30 days per annum (pro rata) plus 6 of the 8 bank holidays when they fall on a normal working day. Applicants must have the right to work in the UK Benefits Salary of £26,523 per annum Employer pension contributions of 8%. A salary sacrifice scheme option is also available. Life Assurance of three times salary Employee Assistance Programme 30 days holiday per annum plus bank holidays (excluding the May bank holidays) plus the days the College is closed between Christmas and New Year. Free, freshly prepared lunch at the College on your working days on site.
Dec 05, 2025
Full time
Location: Ware, Hertfordshire, SG12 8LX: on site or hybrid; remote working will also be considered. Team: Marketing & Communications Team Reports To: Head of Marketing & Communications Salary: £26,523 per annum Employment Type: Full-Time All Nations Christian College has been leading the way in cross-cultural mission training for over 60 years. We provide a flexible undergraduate programme validated by The Open University, alongside specialist short courses and a well-established postgraduate programme for mission leaders. Based in the UK, north of London, we are an independent, evangelical, interdenominational Bible college welcoming students from all over the world. Our mission is to serve the global church by training disciples of Jesus Christ for mission in a multicultural world. Role Overview The Donor Relations Officer will be responsible for crafting compelling, donor-centred communications that strengthen long-term relationships with partners and supporters, deepen engagement and inspire giving. One of the main areas of responsibility will be to produce proposals and reports for stakeholders, especially strategic partners and donors. The postholder will work closely with the other members of the Marketing and Communications team, as well as collaborating with other departments within the college. The ideal candidate will have proven experience of producing copy for fundraising and donor relations purposes, and will be a skilled storyteller who can translate the strategic objectives of the college into resonant narratives, understands donor motivations, and writes with clarity, empathy, and purpose. Key Responsibilities Fundraising & Stewardship Writing Develop persuasive and high-quality copy for multi-channel fundraising campaigns (direct mail, email, website, social media etc.) Write impact reports and stewardship letters that convey gratitude and demonstrate impact. Create case statements, proposals, and presentations for major donor and foundation audiences. Oversee the ongoing use of Donorfy CRM to ensure it functions in a way that optimises ANCC's efficiency and makes full use of its functionality; carry out system integrations as needed. Storytelling & Content Development Interview students, alumni, partners, staff and donors to develop authentic, mission-driven stories. Adapt organizational content for various donor segments, ensuring a consistent voice and message. Collaborate within the Marketing & Communications team to pair copy with strong visuals, and input to other priority projects as required. Editing & Quality Control Proofread and edit donor communications to ensure accuracy, clarity, and alignment with the college ethos and brand guidelines. Maintain a consistent, donor-focused tone across all written materials. Collaboration & Strategy Work closely with the members of the Marketing & Communications team to align donor messaging with campaign goals. Collaborate with other teams across the college including the Academic, Training and Finance Teams. Contribute to the development of content calendars and communication strategies. Track and analyse response rates and engagement to inform future copy. Fully participate in All Nations community activities when possible. Qualifications Required: Bachelor s degree in Communications, Journalism, Marketing, English, or related field, or equivalent work experience. 3+ years professional writing experience, preferably in donor relations and fundraising communications. Proven ability to write clear, compelling, and engaging copy and marketing materials for diverse audiences. Strong interviewing, research, and storytelling skills. Excellent editing and proofreading abilities with strong attention to detail. Familiarity with donor stewardship best practices and fundraising language. Experience of producing and tracking fundraising campaigns, tracking impact, reporting and lesson learning. Excellent written and verbal communication skills, including the ability to effectively present information and engage cross-culturally. Ability to work collaboratively within a multicultural team and wider organisational departments. Experience with CRM or donor database systems. Preferred: Knowledge of direct response fundraising principles. Basic understanding of SEO and digital content best practices, and awareness of upcoming trends and changes in the sector, including best use of AI. Experience of working with Canva and other document editing software which pair visuals with text. A heart for Christian cross-cultural mission and commitment to the goals and ethos of All Nations Christian College. Core Competencies Mission Alignment: Deep commitment to the organization s mission and values. Empathy: Ability to write from the donor s perspective, honouring their role in making impact possible. Creativity: Innovative in approach while respecting brand and voice consistency. Collaboration: Works well across teams and responds constructively to feedback. Deadline-Driven: Manages multiple projects efficiently while maintaining high quality. Other Information There is a genuine requirement for this role to be filled by a committed Christian who is passionate about cross cultural mission and fully able to articulate the overall purpose as well as the detail of the College s mission, from a personal faith basis. All Nations Christian College is committed to safeguarding children and adults at risk from abuse and neglect. We expect all staff who work with us to share this commitment, and staff will be required to be checked with the Disclosure & Barring Service (DBS). Located at Easneye, Ware, Hertfordshire, UK: this role can be on-site or hybrid; remote working will also be considered. Working hours at college are 8.40am - 5.10pm. Occasional weekends and evenings will be required in this role eg for events Holiday: 30 days per annum (pro rata) plus 6 of the 8 bank holidays when they fall on a normal working day. Applicants must have the right to work in the UK Benefits Salary of £26,523 per annum Employer pension contributions of 8%. A salary sacrifice scheme option is also available. Life Assurance of three times salary Employee Assistance Programme 30 days holiday per annum plus bank holidays (excluding the May bank holidays) plus the days the College is closed between Christmas and New Year. Free, freshly prepared lunch at the College on your working days on site.
