This is a senior leadership role accountable for award winning high performing shops that deliver + £3.5m in sales in the context of an ambitious and developing trading strategy. The post holder is directly accountable for sustaining and building this performance leading a team of staff and volunteers and in working as part of the central trading and wider hospice teams. The role combines sales and profit targets, creativity, accountability, empathic people skills and a passion for trading. Our retail business is a key driver for organisational success. The Hospice of St Francis Charity provides essential free care across West Hertfordshire and South Buckinghamshire. More than 80% of the income we spend comes from trading and fundraising. Our retail performance (sales and profit) benchmarks at the very top of the sector with award winning and innovative retail formats supported by a strong volunteer base and shop team delivering outstanding customer service. Main duties and responsibilities: Line management and mentoring 5 direct line reports and oversight accountability for a team of 33 whole time equivalent employees (53 people) and 500 volunteers Maintain and improve our performance at the top of the charity retail sector nationally Hold oversight of leases and ensure effective lease management Accountability for delivering more than £3.5m in annual sales, with levels of engagement, profit and performance that deliver the strategic aims of the Charity Accountability for retail Gift Aid income and HMRC compliance assuring at least £300k annually from retail claims Project manage the process of new shop openings as required Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice Contribute to the design, development and implementation of the trading road map, annual budget and profit projections, annually and over 3- 5-year timescales to match the strategic development timelines of the Charity Maximise the potential of Electronic Point of Sale to drive performance and provide regular KPI reports internally at all levels, motivating the shop teams, in accountability to the Trading Board and our committees, Board and AGM Maintain an up to date understanding of high street trends and charity retail trends and ensure our merchandising, product development, social media and retail innovation maintains our competitive edge Assure windows and shop floors meet the highest standards of engagement and stand out on the high street embedding the owned brand and social impact Accountable for ensuring a programme of community engagement and events where our shops are community hubs Leading projects including lead responsibilities in the set up and opening of new shops Implementation of goal setting, career development reviews and routine and regular supervision and team meetings to build an inspiring successful team culture and empower individual performance Use a range of digital systems effectively in the management of the business and in communication, including social media, on-line analysis of reach and click rates Represent the Trading Directorate at Health and Safety Committee, attend the Trading Board, as required Income generation committee and deputise for the Director at Executive Meetings, deputising for the Director of Sustainable Trading as required Embeds equality, diversity and inclusion across trading processes and practices Represent the organisation as ambassador and contribute to maintaining the wider public presence of the Charity. Key Accountabilities, Responsibilities & Tasks Departmental & Role Specifics Set objectives that are realistic and encourage outstanding performance, in a supportive team culture with effective individual supervision, support and training to ensure our performance continues to benchmark nationally at the top of the charity retail sector. The senior responsible manager in Trading, holding overall accountability for all aspects of our charity retail operation As an ambassador for the organisation maintaining excellent relationships with all suppliers and partners Lead a team of 33 whole time equivalent employees (51 people) and 500 volunteers to deliver at least £3.5m in sales and at least £300k in gift aid annually Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture Lead, manage and coach a culture of openness to engage the diversity of the community as customers, donors, staff and volunteers Detailed understanding and analysis of data from a range of sources in order to collate and provide timely effective verbal and written reports, to agreed schedules, reporting on and managing performance, risk, variance, effectiveness, trends and the cut through impact of innovation Collaborate internally and with external partners to maintain a range of projects with local colleges teaching and training in fashion, design and social media, including joint events and succession pipelines with apprenticeships, DoE volunteer placements and internships Hold oversight of leases and ensure effective lease management Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance Project manage the process of new shop openings as required Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice
Dec 05, 2025
Full time
This is a senior leadership role accountable for award winning high performing shops that deliver + £3.5m in sales in the context of an ambitious and developing trading strategy. The post holder is directly accountable for sustaining and building this performance leading a team of staff and volunteers and in working as part of the central trading and wider hospice teams. The role combines sales and profit targets, creativity, accountability, empathic people skills and a passion for trading. Our retail business is a key driver for organisational success. The Hospice of St Francis Charity provides essential free care across West Hertfordshire and South Buckinghamshire. More than 80% of the income we spend comes from trading and fundraising. Our retail performance (sales and profit) benchmarks at the very top of the sector with award winning and innovative retail formats supported by a strong volunteer base and shop team delivering outstanding customer service. Main duties and responsibilities: Line management and mentoring 5 direct line reports and oversight accountability for a team of 33 whole time equivalent employees (53 people) and 500 volunteers Maintain and improve our performance at the top of the charity retail sector nationally Hold oversight of leases and ensure effective lease management Accountability for delivering more than £3.5m in annual sales, with levels of engagement, profit and performance that deliver the strategic aims of the Charity Accountability for retail Gift Aid income and HMRC compliance assuring at least £300k annually from retail claims Project manage the process of new shop openings as required Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice Contribute to the design, development and implementation of the trading road map, annual budget and profit projections, annually and over 3- 5-year timescales to match the strategic development timelines of the Charity Maximise the potential of Electronic Point of Sale to drive performance and provide regular KPI reports internally at all levels, motivating the shop teams, in accountability to the Trading Board and our committees, Board and AGM Maintain an up to date understanding of high street trends and charity retail trends and ensure our merchandising, product development, social media and retail innovation maintains our competitive edge Assure windows and shop floors meet the highest standards of engagement and stand out on the high street embedding the owned brand and social impact Accountable for ensuring a programme of community engagement and events where our shops are community hubs Leading projects including lead responsibilities in the set up and opening of new shops Implementation of goal setting, career development reviews and routine and regular supervision and team meetings to build an inspiring successful team culture and empower individual performance Use a range of digital systems effectively in the management of the business and in communication, including social media, on-line analysis of reach and click rates Represent the Trading Directorate at Health and Safety Committee, attend the Trading Board, as required Income generation committee and deputise for the Director at Executive Meetings, deputising for the Director of Sustainable Trading as required Embeds equality, diversity and inclusion across trading processes and practices Represent the organisation as ambassador and contribute to maintaining the wider public presence of the Charity. Key Accountabilities, Responsibilities & Tasks Departmental & Role Specifics Set objectives that are realistic and encourage outstanding performance, in a supportive team culture with effective individual supervision, support and training to ensure our performance continues to benchmark nationally at the top of the charity retail sector. The senior responsible manager in Trading, holding overall accountability for all aspects of our charity retail operation As an ambassador for the organisation maintaining excellent relationships with all suppliers and partners Lead a team of 33 whole time equivalent employees (51 people) and 500 volunteers to deliver at least £3.5m in sales and at least £300k in gift aid annually Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture Lead, manage and coach a culture of openness to engage the diversity of the community as customers, donors, staff and volunteers Detailed understanding and analysis of data from a range of sources in order to collate and provide timely effective verbal and written reports, to agreed schedules, reporting on and managing performance, risk, variance, effectiveness, trends and the cut through impact of innovation Collaborate internally and with external partners to maintain a range of projects with local colleges teaching and training in fashion, design and social media, including joint events and succession pipelines with apprenticeships, DoE volunteer placements and internships Hold oversight of leases and ensure effective lease management Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance Project manage the process of new shop openings as required Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they escalated. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Dec 05, 2025
Full time
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they escalated. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Motorola Solutions values your privacy . Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Specialty Camera Engineering team based in Ware, UK is responsible for developing cameras for long range surveillance applications, such as border or coastal security. The products are aimed at public and commercial safety. The team is responsible for the development of the complete products, including hardware, firmware and mechanics and takes care of the whole development life-cycle that includes development, testing and maintenance of the systems we build. Job Description Software & Firmware Test Engineer (QA) In this role, you will be an integral part of our dynamic, fast-paced software development team. We are looking for a proactive contributor who thrives on collaboration and is eager to engage in the entire software development lifecycle, from initial concept generation and architectural design through to final implementation and launch.This position follows a hybrid model, combining the flexibility of remote work with essential in-person teamwork. Therefore, candidates must be able to reliably commute to our Ware office to collaborate on key projects and attend scheduled team meetings. Core Technical Proficiencies Programming Languages: Proficiency in C/C++ for embedded systems testing; scripting experience with Python for automation. Processors: Familiarity with Microchip PIC32, ARM architectures, Intel x86 and their software/firmware testing requirements. Operating Systems: Experience with bare-metal, RTOS environments and Linux from a validation and verification perspective. Networking: Understanding of TCP and UDP networking protocols; ability to design and execute relevant test cases. Communication Protocols: Experience testing SPI, I2C, CANbus and other embedded interfaces. Robotics & Control Systems: Experience or strong interest in test automation for robotics or control software. DevOps & CI/CD: Familiarity with automated testing, continuous integration. Version Control: Proficiency with Git and collaborative development workflows for test asset management. Jira ticketing system: experience with bug tracking and issue recording. Advantageous Skills and Knowledge Python: Advanced scripting for automated test development, data analysis, or custom validation tools. Image Processing: Experience in testing image processing pipelines. Camera Systems: Familiarity with camera hardware/software interfaces, sensor validation, and test automation. Hardware/Software Co-Verification: Experience working closely with hardware teams to plan, execute, and document board bring-up and system-level validation. Collaboration & Personal Attributes Cross-Functional Collaboration: Proven ability to work closely with hardware, software, and systems engineering teams to define test requirements, investigate issues, and ensure product quality. Problem-Solving: Strong troubleshooting and root cause analysis skills for complex embedded systems. Adaptability: Eagerness to learn new tools, technologies, and adapt to dynamic project requirements. Initiative: Proactive in developing new tests, automating manual processes, and identifying/resolving quality issues. Communication: Ability to document test plans, results, bugs, and provide actionable feedback to both software and hardware stakeholders. Ownership: Lead and drive key quality assurance and automation projects from conception to completion. Test Strategy: Define and implement our overarching test strategy, ensuring all new features and products meet our quality standards across multiple scrum teams Collaboration: Work closely with product managers and cross-functional teams to define requirements, identify risks, and ensure project goals are met. Continuous Integration: Integrate automated tests into our CI/CD pipelines to enable continuous testing and faster feedback loops. Debugging & Analysis: Analyze test results, identify and report bugs, and perform root cause analysis to ensure timely resolution. Pipeline Optimization: Assist in the maintenance and improvement of our build and deployment pipelines, helping to streamline our release process. Continuous Improvement: Contribute to the improvement of our QA processes, tools, and best practices. Reporting: Analyze test results, identify and report bugs, and work with the development team to ensure timely resolution. Basic Requirements Bachelor's Degree is required, with an emphasis on Computer Science, Computer Engineering, or experience in a related technical discipline Hands-on experience as a senior level SDET or QA Automation Engineer Strong programming skills in a relevant language (i.e. Python, C#, etc.) Practical experience with CI/CD platforms (i.e. Jira, GitHub Actions) Excellent verbal and written communication skills to articulate technical concepts and project plans to both technical and non-technical stakeholders Experience with performance and load testing tools Familiarity with Docker or other containerization technologies Prior experience mentoring or leading other QA Engineers In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes. Two weeks additional pay per year (holiday bonus). 25 days holiday entitlement + bank holidays. Attractive defined contribution pension scheme. Employee stock purchase plan. Flexible working options. Private medical care. Life assurance. Enhanced maternity and paternity pay. Career development support and wide ranging learning opportunities. Employee health and wellbeing support EAP, wellbeing guidance etc. Carbon neutral initiatives/goals. Corporate social responsibility initiatives including support for volunteering days. Well known companies discount scheme. Travel RequirementsUnder 10% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
Dec 05, 2025
Full time
Motorola Solutions values your privacy . Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Specialty Camera Engineering team based in Ware, UK is responsible for developing cameras for long range surveillance applications, such as border or coastal security. The products are aimed at public and commercial safety. The team is responsible for the development of the complete products, including hardware, firmware and mechanics and takes care of the whole development life-cycle that includes development, testing and maintenance of the systems we build. Job Description Software & Firmware Test Engineer (QA) In this role, you will be an integral part of our dynamic, fast-paced software development team. We are looking for a proactive contributor who thrives on collaboration and is eager to engage in the entire software development lifecycle, from initial concept generation and architectural design through to final implementation and launch.This position follows a hybrid model, combining the flexibility of remote work with essential in-person teamwork. Therefore, candidates must be able to reliably commute to our Ware office to collaborate on key projects and attend scheduled team meetings. Core Technical Proficiencies Programming Languages: Proficiency in C/C++ for embedded systems testing; scripting experience with Python for automation. Processors: Familiarity with Microchip PIC32, ARM architectures, Intel x86 and their software/firmware testing requirements. Operating Systems: Experience with bare-metal, RTOS environments and Linux from a validation and verification perspective. Networking: Understanding of TCP and UDP networking protocols; ability to design and execute relevant test cases. Communication Protocols: Experience testing SPI, I2C, CANbus and other embedded interfaces. Robotics & Control Systems: Experience or strong interest in test automation for robotics or control software. DevOps & CI/CD: Familiarity with automated testing, continuous integration. Version Control: Proficiency with Git and collaborative development workflows for test asset management. Jira ticketing system: experience with bug tracking and issue recording. Advantageous Skills and Knowledge Python: Advanced scripting for automated test development, data analysis, or custom validation tools. Image Processing: Experience in testing image processing pipelines. Camera Systems: Familiarity with camera hardware/software interfaces, sensor validation, and test automation. Hardware/Software Co-Verification: Experience working closely with hardware teams to plan, execute, and document board bring-up and system-level validation. Collaboration & Personal Attributes Cross-Functional Collaboration: Proven ability to work closely with hardware, software, and systems engineering teams to define test requirements, investigate issues, and ensure product quality. Problem-Solving: Strong troubleshooting and root cause analysis skills for complex embedded systems. Adaptability: Eagerness to learn new tools, technologies, and adapt to dynamic project requirements. Initiative: Proactive in developing new tests, automating manual processes, and identifying/resolving quality issues. Communication: Ability to document test plans, results, bugs, and provide actionable feedback to both software and hardware stakeholders. Ownership: Lead and drive key quality assurance and automation projects from conception to completion. Test Strategy: Define and implement our overarching test strategy, ensuring all new features and products meet our quality standards across multiple scrum teams Collaboration: Work closely with product managers and cross-functional teams to define requirements, identify risks, and ensure project goals are met. Continuous Integration: Integrate automated tests into our CI/CD pipelines to enable continuous testing and faster feedback loops. Debugging & Analysis: Analyze test results, identify and report bugs, and perform root cause analysis to ensure timely resolution. Pipeline Optimization: Assist in the maintenance and improvement of our build and deployment pipelines, helping to streamline our release process. Continuous Improvement: Contribute to the improvement of our QA processes, tools, and best practices. Reporting: Analyze test results, identify and report bugs, and work with the development team to ensure timely resolution. Basic Requirements Bachelor's Degree is required, with an emphasis on Computer Science, Computer Engineering, or experience in a related technical discipline Hands-on experience as a senior level SDET or QA Automation Engineer Strong programming skills in a relevant language (i.e. Python, C#, etc.) Practical experience with CI/CD platforms (i.e. Jira, GitHub Actions) Excellent verbal and written communication skills to articulate technical concepts and project plans to both technical and non-technical stakeholders Experience with performance and load testing tools Familiarity with Docker or other containerization technologies Prior experience mentoring or leading other QA Engineers In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes. Two weeks additional pay per year (holiday bonus). 25 days holiday entitlement + bank holidays. Attractive defined contribution pension scheme. Employee stock purchase plan. Flexible working options. Private medical care. Life assurance. Enhanced maternity and paternity pay. Career development support and wide ranging learning opportunities. Employee health and wellbeing support EAP, wellbeing guidance etc. Carbon neutral initiatives/goals. Corporate social responsibility initiatives including support for volunteering days. Well known companies discount scheme. Travel RequirementsUnder 10% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We are Lick Our mission is to support people to transform houses into their homes. Lick is a community-driven decorating movement focused on inspiring and supporting people to confidently transform their homes, with our unique pigment-rich colours and high-quality products whilst respecting yours and our home: planet Earth. Whether you're a keen decorator or you've never picked up a paintbrush, we've got all you need to get started. Quality: Quality is at the heart of Lick. From our high-quality range of paints, each designed for a flawless finish and long-lasting durability to our in-person and online consultation and decorating support services, and industry-leading formulations that provide the best decorating experience to our community, whether they're first-time decorators, experienced DIYers or decorating professionals. Colour Authority: We are an innovatively colour-centric brand with an expertly curated range of 100 unique pigment-rich colours, all designed with colour psychology and real homes in mind. We're here to support decorators through the whole process, from finding colour inspiration to the final selection process and styling their freshly decorated room with complementary colours. Sustainability: We consider people and the planet in every decision we make, from our made-to-order, zero-waste production process and water-based, trace VOC paint (fewer harmful chemicals and a more easily biodegradable end product) to our commitment to being B Corp certified, the eco-friendly materials we use to make our LickTools and our mess-free, Peel & Stick samples which contain 95% less plastic than traditional tester pots. Our aim is for our community to feel confident in creating their dream home with respect to your and our home; planet Earth You can find out more on our sustainability hub on our site Community: From day one, community has been at the heart of everything we do, setting ourselves a mission to create the largest engaged decorating community that feels inspired and supported. Since launching in 2020, we've united over 1 million decorators, collaborated with over 3,000 creators to transform their homes and have actively featured the Lick community in everything from press, to brand awareness campaigns and brand partnerships. About the Company Lick was founded in 2019 by Lucas London and Sam Bradley - both experienced startup entrepreneurs - targeting the $1trillion global home decor market. We're the fastest growing decorator brand, and since launching in 2020, we have expanded from Lick into: Lick: for the DIY customer LickPro: for the Trade customer Lick Tools: our own range of sustainable tools We continually develop our product range, new sustainability initiatives, and grow our community of decorators. Successful campaigns such as the Heinz x Lick collaboration & Soho Home range, as well as our huge partnerships with Screwfix & are leading us in the right direction, and it's really a very exciting time to be joining us on this journey! Hybrid Working Our office is located in Clapham and we are a hybrid working team who believes in the value of getting together offline and online. For this reason, we are focused on hiring candidates who can easily work in London. We see huge value in our team sharing an office together and strongly encourage everyone to use it as often as they can, and the minimum expectation is 2 days per week - one day will be set based on your department, and the other day is at your and your managers discretion. Our team is collaborative - and friendly! We want to encourage relationship building and effective teamwork through both face to face and online interactions. Wellbeing We are a team of incredible human beings, making Lick a very special place to work. We want to promote an environment where we can all truly be ourselves (on the good days and the bad) and make an authentic impact. Growing and thriving as individuals and achieving something very significant together. We want it to be easy to openly discuss how you are feeling. We want you to do the things you know will help you thrive. We want you to own your mental health and wellbeing, and we want to ensure you feel supported in doing so - and we aim to provide you with the information and tools to empower you to do so. Diversity, Inclusion and Belonging People are at the centre of everything we do at Lick. We work hard to make sure that we're amplifying diverse voices externally within our amazing community of decorators. Equally, we are on a mission to make Lick a company where every member of our team feels they can truly be themselves and genuinely make an impact. We will continue to work on ways to be able to formally follow through on this commitment, such as our team led Lick Belonging Group, and using an individual approach for each team member. Our Culture Having launched in the last few years, our culture will continue to evolve just like everything else we do. To give you a sense of what to expect, we can confirm it's fast and very ambitious, with high expectations. We believe a great team can do great things and we work hard to ensure you have what you need to thrive and make a real impact. We put a huge emphasis on information sharing, communications and relationships, and we use data and customer insights to improve what we do and how we do it. We have ambitious business goals, but we don't just do things a certain way because that's how it's always been done. We're here to transform an entire category, this means developing new and better ways of doing things. We want to set you up for success, both from a performance and development perspective; we offer structured review processes, eNPS surveys, flexible and hybrid working policies, regular company-wide meetings, alongside a range of other internal initiatives. About The Role At Lick, we are dedicated to transforming the home decor industry. We are seeking a Supply Chain Manager to oversee our supply chain and procurement operations and drive optimisation in this space. This role involves managing relationships with global suppliers and manufacturers, partnering with internal teams such as New Product Development (NPD), finance and commercial, and implementing best practices in supply chain management. Reporting to the Head of Operations, you will be crucial in driving operational excellence, sustainability initiatives, and improving our overall supply chain efficiency as we grow in our target markets. Responsibilities What you will be doing: Develop and execute supply chain strategies across our global supplier network to ensure cost-effective, quality, and timely delivery of products. Manage demand planning process effectively to ensure inventory availability in line with agreed SLA and track demand forecast accuracy and bias. Oversee short and medium term production planning in partnership with our manufacturing, and driving ongoing process improvements as the business scales. Lead projects aimed at improving supply chain processes as part of our commitment to continuous improvement. Collaborate with the Commercial team to ensure the successful replenishment of goods inline with forecasted demand for all categories, and reporting on weekly, monthly and quarterly revenue vs targets. Collaborate with the Head of NPD and Product to support the development and supply of high-quality products. Work with key customers to build great working relationships, driving forecast alignment and excellent product availability. Partner with the finance team to drive budget performance and ensure effective management of inventory working capital requirements. Collaborate with the finance team to maintain timely and accurate processing of supplier invoices and payments. Provide regular performance updates to key stakeholders and engage the wider business in supply chain operations. Proactively identify and share insights to improve efficiencies and enhance the customer experience. Conduct national and international travel as needed to maintain strong supplier relationships and ensure supply chain integrity. Monitor product compliance across all categories and collaborate with external partners and customers to ensure full regulatory adherence. Build relationships with our 3PL and supplier partners to control cost, availability and fulfilment in line with expected SLAs. Demonstrable demand planning expertise capable of managing inventory availability for a large number of SKUs across multiple categories with varying lead times, MOQs and costs. Proven experience in managing supply chain operations with a focus on cost, quality, and delivery. Strong background in managing external supplier and manufacturer relationships, particularly in a manufacturing environment. Familiarity with NPD processes and the ability to support the supply of world class products. Experience in supplier negotiations and understanding of tender processes. Ability to conduct cost/benefit analysis to guide strategic decisions. Knowledge of budget management and the financial aspects of supply chains. Excellent interpersonal skills, with the ability to navigate complex negotiations and build trust across teams. Data driven decision making skills, with a capacity to derive insights from various data sources. Strong excel skills, able to build and adapt models. Strong communication skills . click apply for full job details
Dec 05, 2025
Full time
We are Lick Our mission is to support people to transform houses into their homes. Lick is a community-driven decorating movement focused on inspiring and supporting people to confidently transform their homes, with our unique pigment-rich colours and high-quality products whilst respecting yours and our home: planet Earth. Whether you're a keen decorator or you've never picked up a paintbrush, we've got all you need to get started. Quality: Quality is at the heart of Lick. From our high-quality range of paints, each designed for a flawless finish and long-lasting durability to our in-person and online consultation and decorating support services, and industry-leading formulations that provide the best decorating experience to our community, whether they're first-time decorators, experienced DIYers or decorating professionals. Colour Authority: We are an innovatively colour-centric brand with an expertly curated range of 100 unique pigment-rich colours, all designed with colour psychology and real homes in mind. We're here to support decorators through the whole process, from finding colour inspiration to the final selection process and styling their freshly decorated room with complementary colours. Sustainability: We consider people and the planet in every decision we make, from our made-to-order, zero-waste production process and water-based, trace VOC paint (fewer harmful chemicals and a more easily biodegradable end product) to our commitment to being B Corp certified, the eco-friendly materials we use to make our LickTools and our mess-free, Peel & Stick samples which contain 95% less plastic than traditional tester pots. Our aim is for our community to feel confident in creating their dream home with respect to your and our home; planet Earth You can find out more on our sustainability hub on our site Community: From day one, community has been at the heart of everything we do, setting ourselves a mission to create the largest engaged decorating community that feels inspired and supported. Since launching in 2020, we've united over 1 million decorators, collaborated with over 3,000 creators to transform their homes and have actively featured the Lick community in everything from press, to brand awareness campaigns and brand partnerships. About the Company Lick was founded in 2019 by Lucas London and Sam Bradley - both experienced startup entrepreneurs - targeting the $1trillion global home decor market. We're the fastest growing decorator brand, and since launching in 2020, we have expanded from Lick into: Lick: for the DIY customer LickPro: for the Trade customer Lick Tools: our own range of sustainable tools We continually develop our product range, new sustainability initiatives, and grow our community of decorators. Successful campaigns such as the Heinz x Lick collaboration & Soho Home range, as well as our huge partnerships with Screwfix & are leading us in the right direction, and it's really a very exciting time to be joining us on this journey! Hybrid Working Our office is located in Clapham and we are a hybrid working team who believes in the value of getting together offline and online. For this reason, we are focused on hiring candidates who can easily work in London. We see huge value in our team sharing an office together and strongly encourage everyone to use it as often as they can, and the minimum expectation is 2 days per week - one day will be set based on your department, and the other day is at your and your managers discretion. Our team is collaborative - and friendly! We want to encourage relationship building and effective teamwork through both face to face and online interactions. Wellbeing We are a team of incredible human beings, making Lick a very special place to work. We want to promote an environment where we can all truly be ourselves (on the good days and the bad) and make an authentic impact. Growing and thriving as individuals and achieving something very significant together. We want it to be easy to openly discuss how you are feeling. We want you to do the things you know will help you thrive. We want you to own your mental health and wellbeing, and we want to ensure you feel supported in doing so - and we aim to provide you with the information and tools to empower you to do so. Diversity, Inclusion and Belonging People are at the centre of everything we do at Lick. We work hard to make sure that we're amplifying diverse voices externally within our amazing community of decorators. Equally, we are on a mission to make Lick a company where every member of our team feels they can truly be themselves and genuinely make an impact. We will continue to work on ways to be able to formally follow through on this commitment, such as our team led Lick Belonging Group, and using an individual approach for each team member. Our Culture Having launched in the last few years, our culture will continue to evolve just like everything else we do. To give you a sense of what to expect, we can confirm it's fast and very ambitious, with high expectations. We believe a great team can do great things and we work hard to ensure you have what you need to thrive and make a real impact. We put a huge emphasis on information sharing, communications and relationships, and we use data and customer insights to improve what we do and how we do it. We have ambitious business goals, but we don't just do things a certain way because that's how it's always been done. We're here to transform an entire category, this means developing new and better ways of doing things. We want to set you up for success, both from a performance and development perspective; we offer structured review processes, eNPS surveys, flexible and hybrid working policies, regular company-wide meetings, alongside a range of other internal initiatives. About The Role At Lick, we are dedicated to transforming the home decor industry. We are seeking a Supply Chain Manager to oversee our supply chain and procurement operations and drive optimisation in this space. This role involves managing relationships with global suppliers and manufacturers, partnering with internal teams such as New Product Development (NPD), finance and commercial, and implementing best practices in supply chain management. Reporting to the Head of Operations, you will be crucial in driving operational excellence, sustainability initiatives, and improving our overall supply chain efficiency as we grow in our target markets. Responsibilities What you will be doing: Develop and execute supply chain strategies across our global supplier network to ensure cost-effective, quality, and timely delivery of products. Manage demand planning process effectively to ensure inventory availability in line with agreed SLA and track demand forecast accuracy and bias. Oversee short and medium term production planning in partnership with our manufacturing, and driving ongoing process improvements as the business scales. Lead projects aimed at improving supply chain processes as part of our commitment to continuous improvement. Collaborate with the Commercial team to ensure the successful replenishment of goods inline with forecasted demand for all categories, and reporting on weekly, monthly and quarterly revenue vs targets. Collaborate with the Head of NPD and Product to support the development and supply of high-quality products. Work with key customers to build great working relationships, driving forecast alignment and excellent product availability. Partner with the finance team to drive budget performance and ensure effective management of inventory working capital requirements. Collaborate with the finance team to maintain timely and accurate processing of supplier invoices and payments. Provide regular performance updates to key stakeholders and engage the wider business in supply chain operations. Proactively identify and share insights to improve efficiencies and enhance the customer experience. Conduct national and international travel as needed to maintain strong supplier relationships and ensure supply chain integrity. Monitor product compliance across all categories and collaborate with external partners and customers to ensure full regulatory adherence. Build relationships with our 3PL and supplier partners to control cost, availability and fulfilment in line with expected SLAs. Demonstrable demand planning expertise capable of managing inventory availability for a large number of SKUs across multiple categories with varying lead times, MOQs and costs. Proven experience in managing supply chain operations with a focus on cost, quality, and delivery. Strong background in managing external supplier and manufacturer relationships, particularly in a manufacturing environment. Familiarity with NPD processes and the ability to support the supply of world class products. Experience in supplier negotiations and understanding of tender processes. Ability to conduct cost/benefit analysis to guide strategic decisions. Knowledge of budget management and the financial aspects of supply chains. Excellent interpersonal skills, with the ability to navigate complex negotiations and build trust across teams. Data driven decision making skills, with a capacity to derive insights from various data sources. Strong excel skills, able to build and adapt models. Strong communication skills . click apply for full job details
