2 jobs found

Join us at Barclays and step into the role of a Client Service Executive. In this role you will provide first-class customer service by supporting our business clients in corporate banking and helping via email and telephone. To be successful within the role of a Client Service Executive you should have: Customer Service experience, interacting with clients daily and be able to provide support and understanding around any queries they may have. Strong verbal & written Communication. Strong working knowledge and confidence in using Microsoft 365 Tools, Outlook and Word etc. Some other highly valued skills may include: Strong adaptability to change. Proficient in computer literacy. Objective thinking and an effective problem solver with an eye for creative solutions. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills. This role is based on the Isle of Man. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Type: PermanentLocation: Hybrid Overview: We are looking for a detail-oriented and proactive Information Security Compliance Analyst to join our team on a permanent basis. This role is pivotal in supporting the development and continuous improvement of our global information security compliance program.You will be responsible for ensuring that all corporate and subsidiary operations comply with internal security policies, regulatory requirements, and internationally recognised frameworks such as ISO27001, NIST, SOX, GDPR, CMMC, amongst others. Key Responsibilities: Support the execution and enhancement of the global information security compliance program. Conduct internal audits, third-party risk assessments, and due diligence reviews. Ensure alignment with regulatory and industry standards including ISO27001, NIST, SOX, GDPR, SOC 2, HIPAA, CCPA, LGPD. Collaborate with cross-functional teams across multiple jurisdictions to drive compliance initiatives. Identify gaps in security controls and recommend corrective actions. Maintain and update security policies, procedures, and documentation. Monitor changes in global regulations and assess their impact on business operations. Minimum of 3 years experience. Skills Required: Proven experience in information security compliance, risk management, and audit. Strong understanding of international regulatory frameworks and standards. Hands-on experience with: ISO27001 audits and implementation GDPR compliance NIST cybersecurity framework SOX, SOC 2, HIPAA, CCPA, LGPD Ability to interpret complex regulatory requirements and translate them into actionable controls. Excellent communication and stakeholder engagement skills. Strong analytical and problem-solving capabilities. What We Offer: Competitive salary and benefits package Flexible hybrid working model Opportunities for professional development, certification & scope to grow. Collaborative and inclusive work environment If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)