Locations : Boston Atlanta Heredia London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As Product Owner, Senior Manager for Meeting Rooms & Hybrid (MRH), you will own the strategy, roadmap, and delivery of BCG's global meeting room experience, ensuring seamless, secure, and hybrid-optimized collaboration across our offices worldwide. Among your responsibilities, you will: Define and deliver MRH squad priorities aligned to the Digital Collaboration Portfolio vision and Modern Work Experience strategy Own the end-to-end lifecycle of meeting room products (Zoom Room admin tools, Microsoft Teams Rooms- MTR, Cisco, Poly, Logitech Sync, NeatPulse, booking panels, etc.), ensuring stability, scalability, and user adoption Drive AV refresh planning, optimization, and cost management, ensuring all offices align to BCG's "Proven Offering" standards Partner closely with the Virtual Meeting Experience squad to create unified experiences across physical rooms, hybrid environments, and virtual platforms Translate user needs, feedback, and adoption metrics into actionable product decisions, obsessing over inclusive, intuitive, and consistent hybrid collaboration experiences Partner with Engineering, Change & Comms, QA, and Support to ensure seamless rollouts and ongoing reliability Manage vendors and external partners, evaluating usability, performance, and cost-effectiveness Champion security and governance, embedding risk, compliance, and accessibility principles into every solution Act as the servant leader for the MRH squad, empowering engineers, analysts, Scrum Lead, and chapter partners to deliver at speed and scale YOU'RE GOOD AT Being customer-focused and dedicated to understanding and learning about customer needs and requirements Operating with a transparency mindset, communicating clearly and openly both above and below Being comfortable leading, directing, and empowering team members without formal management authority Working with ambiguous requirements and multi-disciplinary teams Influencing stakeholders up to the senior levels of the organization Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs Looking for opportunities to innovate and get things done better and faster What You'll Bring 8-10+ years of progressively responsible work experience Bachelor's degree required; MBA or advanced professional degree strongly preferred Strong experience with enterprise conferencing and collaboration platforms (Zoom, Teams, Cisco, Logitech, Poly, Neat) Proven track record driving hybrid meeting strategies, physical AV lifecycle management, and integrations between in-room and virtual tools Hands-on Agile leadership experience, backlog management (Jira), and a strong servant-leader mindset Agile certification (PSPO, CSPO, or equivalent) strongly preferred Experience partnering across architecture, data analytics, UX, security, and change management functions Vendor management experience including feature evaluation, roadmap influence, and contract oversight Security-conscious mindset with proven collaboration alongside compliance/governance teams Exceptional communication and stakeholder management skills with ability to influence senior stakeholders and drive alignment across global teams Comfort navigating distributed, hybrid workplaces with stakeholders across time zones and functions Who You'll Work With MRH Squad members: Engineers, Scrum Lead, Product Analyst, Change Manager, QA, and sustaining engineering support Adjacent squads: Virtual Meeting Experience (VMX), Content Collaboration, Messaging, and Productivity squads for unified experiences Portfolio Leadership: Product Portfolio Lead, Technical Area Lead, and Portfolio Enablement Manager for vision, funding, and OKR alignment Cross-functional partners: Enterprise Architecture (for standard designs & governance) Global Real Estate (GRE) & Meetings & Events (for room design, buildouts, and AV refresh planning) Security & Risk (for compliance and governance) Data & Analytics (for telemetry and adoption insights) Change & Communications / UX COEs (for adoption, training, and user experience excellence) Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role begins at $142,000.00 in our lowest cost US region and goes up to $185,300.00 in our highest cost US region. Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Dec 07, 2025
Full time
Locations : Boston Atlanta Heredia London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As Product Owner, Senior Manager for Meeting Rooms & Hybrid (MRH), you will own the strategy, roadmap, and delivery of BCG's global meeting room experience, ensuring seamless, secure, and hybrid-optimized collaboration across our offices worldwide. Among your responsibilities, you will: Define and deliver MRH squad priorities aligned to the Digital Collaboration Portfolio vision and Modern Work Experience strategy Own the end-to-end lifecycle of meeting room products (Zoom Room admin tools, Microsoft Teams Rooms- MTR, Cisco, Poly, Logitech Sync, NeatPulse, booking panels, etc.), ensuring stability, scalability, and user adoption Drive AV refresh planning, optimization, and cost management, ensuring all offices align to BCG's "Proven Offering" standards Partner closely with the Virtual Meeting Experience squad to create unified experiences across physical rooms, hybrid environments, and virtual platforms Translate user needs, feedback, and adoption metrics into actionable product decisions, obsessing over inclusive, intuitive, and consistent hybrid collaboration experiences Partner with Engineering, Change & Comms, QA, and Support to ensure seamless rollouts and ongoing reliability Manage vendors and external partners, evaluating usability, performance, and cost-effectiveness Champion security and governance, embedding risk, compliance, and accessibility principles into every solution Act as the servant leader for the MRH squad, empowering engineers, analysts, Scrum Lead, and chapter partners to deliver at speed and scale YOU'RE GOOD AT Being customer-focused and dedicated to understanding and learning about customer needs and requirements Operating with a transparency mindset, communicating clearly and openly both above and below Being comfortable leading, directing, and empowering team members without formal management authority Working with ambiguous requirements and multi-disciplinary teams Influencing stakeholders up to the senior levels of the organization Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs Looking for opportunities to innovate and get things done better and faster What You'll Bring 8-10+ years of progressively responsible work experience Bachelor's degree required; MBA or advanced professional degree strongly preferred Strong experience with enterprise conferencing and collaboration platforms (Zoom, Teams, Cisco, Logitech, Poly, Neat) Proven track record driving hybrid meeting strategies, physical AV lifecycle management, and integrations between in-room and virtual tools Hands-on Agile leadership experience, backlog management (Jira), and a strong servant-leader mindset Agile certification (PSPO, CSPO, or equivalent) strongly preferred Experience partnering across architecture, data analytics, UX, security, and change management functions Vendor management experience including feature evaluation, roadmap influence, and contract oversight Security-conscious mindset with proven collaboration alongside compliance/governance teams Exceptional communication and stakeholder management skills with ability to influence senior stakeholders and drive alignment across global teams Comfort navigating distributed, hybrid workplaces with stakeholders across time zones and functions Who You'll Work With MRH Squad members: Engineers, Scrum Lead, Product Analyst, Change Manager, QA, and sustaining engineering support Adjacent squads: Virtual Meeting Experience (VMX), Content Collaboration, Messaging, and Productivity squads for unified experiences Portfolio Leadership: Product Portfolio Lead, Technical Area Lead, and Portfolio Enablement Manager for vision, funding, and OKR alignment Cross-functional partners: Enterprise Architecture (for standard designs & governance) Global Real Estate (GRE) & Meetings & Events (for room design, buildouts, and AV refresh planning) Security & Risk (for compliance and governance) Data & Analytics (for telemetry and adoption insights) Change & Communications / UX COEs (for adoption, training, and user experience excellence) Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role begins at $142,000.00 in our lowest cost US region and goes up to $185,300.00 in our highest cost US region. Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Finance Analyst Red Recruitment is recruiting an experienced Finance Analyst to join an industry leading client in the Bristol area. You'll work in a dynamic environment where change is embraced, and your ideas can make a real difference. Salary and Benefits of a Finance Analyst: Salary : Competitive Salary Hours : Monday - Friday Contract Type : Permanent Location : Bristol On going training and professional enhancement opportunities Pension plan Key Responsibilities of a Finance Analyst: Design and develop new Business Intelligence KPIs to provide clear, actionable insights. Build and maintain Power BI dashboards and reports from the ground up-connecting data sources, transforming data, and creating meaningful visualisations. Deliver accurate, timely, and insightful reports that empower stakeholders to make informed decisions. Support forecasting and budgeting processes , ensuring alignment with growth objectives. Dive deep into financial data and processes as we transition to a new system-unlocking opportunities to streamline workflows and improve reporting accuracy. Provide ad hoc analysis to support strategic initiatives across the business. Collaborate closely with the accounting team to ensure precision and consistency in financial reporting. Key Skills and Experience of a Finance Analyst: Minimum 2 years' experience as a financial or reporting analyst. Basic understanding of accounting principles, supported by an accounting qualification or equivalent training. Strong Excel skills and proficiency with financial reporting tools such as Power BI or Planning Analytics . Ability to interpret complex data from multiple sources and provide clear, actionable insights. Excellent written and verbal communication skills, with the ability to explain financial information to non-financial audiences. Passion for building efficient, coherent reports and combining multiple data sources effectively. If you are interested in this position as a Finance Analyst and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Dec 07, 2025
Full time
Finance Analyst Red Recruitment is recruiting an experienced Finance Analyst to join an industry leading client in the Bristol area. You'll work in a dynamic environment where change is embraced, and your ideas can make a real difference. Salary and Benefits of a Finance Analyst: Salary : Competitive Salary Hours : Monday - Friday Contract Type : Permanent Location : Bristol On going training and professional enhancement opportunities Pension plan Key Responsibilities of a Finance Analyst: Design and develop new Business Intelligence KPIs to provide clear, actionable insights. Build and maintain Power BI dashboards and reports from the ground up-connecting data sources, transforming data, and creating meaningful visualisations. Deliver accurate, timely, and insightful reports that empower stakeholders to make informed decisions. Support forecasting and budgeting processes , ensuring alignment with growth objectives. Dive deep into financial data and processes as we transition to a new system-unlocking opportunities to streamline workflows and improve reporting accuracy. Provide ad hoc analysis to support strategic initiatives across the business. Collaborate closely with the accounting team to ensure precision and consistency in financial reporting. Key Skills and Experience of a Finance Analyst: Minimum 2 years' experience as a financial or reporting analyst. Basic understanding of accounting principles, supported by an accounting qualification or equivalent training. Strong Excel skills and proficiency with financial reporting tools such as Power BI or Planning Analytics . Ability to interpret complex data from multiple sources and provide clear, actionable insights. Excellent written and verbal communication skills, with the ability to explain financial information to non-financial audiences. Passion for building efficient, coherent reports and combining multiple data sources effectively. If you are interested in this position as a Finance Analyst and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
About Us: Kite Magnetics is a Melbourne-based clean energy company founded in 2022. We develop advanced materials that help make electric motors in EVs and other systems lighter, more efficient, and more sustainable. Our technology began as university research at Monash and is now moving into real world production with customers in the EV and clean energy sectors. We are a small but growing team combining engineering, manufacturing, and commercial expertise to take a complex physical product from lab to large scale production. This means our internal systems, processes, and data need to be strong, even as we move quickly. Joining Kite Magnetics now means helping to build the foundations of a high performing, well governed company that is aiming for global impact in the clean energy transition. About the Role: This role strengthens Kite Magnetics' internal operations, compliance, and commercial functions by building robust systems, enabling high quality administration and reporting, and supporting both business development and finance workflows. You will help create operational clarity and reduce administrative burden on the Chief of Staff and CEO, allowing them to focus on strategic growth, fundraising, and scale up activities. You will develop, implement, and maintain internal tools, systems, and processes that enable operational discipline across Kite Magnetics. Provide high quality administrative, financial, and commercial support to leadership; ensure strong documentation and compliance foundations (including ISO 9001 and ISO 27001 preparation); and support the Head of Business Development through customer engagement tracking, pipeline visibility, and market intelligence. You'll be a hands on role operator with excellent organisation, attention to detail, and a proactive approach to creating structure in a fast paced engineering heavy environment. Reporting to: Chief of Staff Location: Notting Hill, Victoria, Australia Hours: Permanent full time (38 hr/week) in person role Key Responsibilities: 1. Internal Operational Support Improve internal processes for planning, reporting, documentation, and information flow across functions. Support the Chief of Staff in preparing monthly and quarterly reporting packs for leadership and investors. Establish and maintain internal tools and digital systems that support consistent workflows and policy alignment. Coordinate operational tasks that support a safe, thriving, and well organised workplace. 2. Business Development & Commercial Support Collect, organise, and summarise data on target customers, competitors, supply chain dynamics, and relevant technology trends. Prepare structured research briefs and background materials that enable the Chief of Staff, CEO and Head of Business Development to conduct commercial analysis and strategic assessments. Maintain and continuously update a market intelligence repository, ensuring information is accurate, referenced, and easily accessible. Provide clearly formatted inputs (data tables, summaries, source lists) for TAM/SAM/SOM models, competitive landscape reviews, and go to market planning, noting that strategic interpretation is owned by the Chief of Staff. Support ad hoc research requests by gathering factual information, validating sources, and presenting findings in an organised and neutral manner. Support the Head of Business Development by maintaining accurate tracking of customer engagements, including meeting notes, next steps, follow up actions, legal documentation, and contract status. Assist with preparation of customer facing packs, data sheets, and documentation when required. Coordinate travel and logistics for investor roadshows and business development activities (CEO/CoS/BD). Manage and update the Company website as required and maintain frequent (at least once per month) posts on the Company social media sites. 3. Finance & Administration Support Assist with accounts payable/receivable workflows, expense tracking, and basic financial data preparation, coordinating with Finance as needed. Track and organise grant related documentation, R&D expenses, and reporting inputs for annual submissions. Maintain data quality, version control, and documentation integrity across financial and administrative systems. Ensure office related procurement (supplies, services, consumables) is well managed and documented, coordinating closely with the Procurement & Logistics Coordinator where responsibilities intersect. Manage office communications, including greeting visitors, answering phones, responding to emails, and directing inquiries as necessary. 4. Documentation and Data Management Organise and maintain digital and physical records for company documents, ensuring easy retrieval and correct version control. Support creation and maintenance of internal documentation including policies, registers, templates, workflows, and SOPs. Prepare reports and presentations for leadership, BD, and internal reviews as required. 5. Quality, Compliance & Information Security Systems Support development of internal processes aligned to ISO 9001, including documentation control, working with the Chief of Staff and senior engineers. Assist in establishing systems, access controls, and documentation structures needed for ISO 27001 information security readiness, working closely with IT providers and the Chief of Staff. Ensure compliance tools and registers remain accurate, current, and well maintained. 6. People, Safety and HR Systems Support Collaborate with the Chief of Staff on recruitment workflows, including job posting processes, scheduling, documentation, and candidate tracking. Improve onboarding and offboarding processes and maintain HR related systems including access control and asset allocation records. Maintain HRIS/KPI systems and support reporting on people metrics and operational KPIs. Support internal events, training sessions, and team building activities to foster a positive workplace culture. Work with OHS representatives to maintain incident and near miss registers and ensure safety documentation is up to date. Qualifications Bachelor's degree in Business, Operations Management, Industrial/Manufacturing Engineering, Commerce, or a related field. Preferred Exposure to quality systems (ISO 9001) or information security frameworks (ISO 27001). Experience with CRM or pipeline tracking tools (e.g. HubSpot, Salesforce, spreadsheets). Experience in startups, manufacturing, aerospace/automotive, hardware technology, or engineering adjacent environments. Capabilities & Experience 3-7 years experience in business operations, administration, commercial support, or compliance/system building roles. Ability to develop and maintain internal systems, documentation frameworks, and operational tools. Experience with financial or commercial analysis (cost tracking, budgeting support, market analysis). Strong communication, structuring, and documentation skills. High level of organisation and the ability to manage multiple concurrent priorities. Strong proficiency with Microsoft 365 and general comfort with digital tools and system adoption. Ability to work collaboratively with engineering, finance, and commercial functions. Measurement of Success (First 6 12 months) Improved visibility for leadership through timely reporting and structured internal documentation. A well maintained customer engagement tracking system with clear follow ups and prioritised BD pipeline. Delivery of high quality market intelligence briefs that support strategic decisions. Smooth finance administration workflows with end of month processes closed out reliably. Operational and compliance systems (ISO 9001/27001 readiness) implemented or significantly progressed. A well organised office environment with strong administrative systems supporting scaling operations. Personal Attributes Detail oriented and structured in organising information and processes. Curious, proactive, and able to improve systems rather than maintain the status quo. Inclusive and collaborative style with strong interpersonal skills. Honest, responsible, and able to maintain confidentiality. Comfortable working in a fast paced, engineering heavy startup environment. Comfort with ambiguity, shifting priorities, and working in a fast paced start up environment. Benefits Competitive salary of $110,000 + statutory superannuation Opportunity to join Employee Stock Ownership Plan (ESOP) post probation. Collaborative and inclusive work environment Flexible working hours (6:30 to 9:30 am start with corresponding end times) Kite Magnetics is an equal opportunity and equal outcome employer. We celebrate you and the diversity you bring and are committed to creating an inclusive and welcoming environment for all employees, suppliers, and customers.
Dec 06, 2025
Full time
About Us: Kite Magnetics is a Melbourne-based clean energy company founded in 2022. We develop advanced materials that help make electric motors in EVs and other systems lighter, more efficient, and more sustainable. Our technology began as university research at Monash and is now moving into real world production with customers in the EV and clean energy sectors. We are a small but growing team combining engineering, manufacturing, and commercial expertise to take a complex physical product from lab to large scale production. This means our internal systems, processes, and data need to be strong, even as we move quickly. Joining Kite Magnetics now means helping to build the foundations of a high performing, well governed company that is aiming for global impact in the clean energy transition. About the Role: This role strengthens Kite Magnetics' internal operations, compliance, and commercial functions by building robust systems, enabling high quality administration and reporting, and supporting both business development and finance workflows. You will help create operational clarity and reduce administrative burden on the Chief of Staff and CEO, allowing them to focus on strategic growth, fundraising, and scale up activities. You will develop, implement, and maintain internal tools, systems, and processes that enable operational discipline across Kite Magnetics. Provide high quality administrative, financial, and commercial support to leadership; ensure strong documentation and compliance foundations (including ISO 9001 and ISO 27001 preparation); and support the Head of Business Development through customer engagement tracking, pipeline visibility, and market intelligence. You'll be a hands on role operator with excellent organisation, attention to detail, and a proactive approach to creating structure in a fast paced engineering heavy environment. Reporting to: Chief of Staff Location: Notting Hill, Victoria, Australia Hours: Permanent full time (38 hr/week) in person role Key Responsibilities: 1. Internal Operational Support Improve internal processes for planning, reporting, documentation, and information flow across functions. Support the Chief of Staff in preparing monthly and quarterly reporting packs for leadership and investors. Establish and maintain internal tools and digital systems that support consistent workflows and policy alignment. Coordinate operational tasks that support a safe, thriving, and well organised workplace. 2. Business Development & Commercial Support Collect, organise, and summarise data on target customers, competitors, supply chain dynamics, and relevant technology trends. Prepare structured research briefs and background materials that enable the Chief of Staff, CEO and Head of Business Development to conduct commercial analysis and strategic assessments. Maintain and continuously update a market intelligence repository, ensuring information is accurate, referenced, and easily accessible. Provide clearly formatted inputs (data tables, summaries, source lists) for TAM/SAM/SOM models, competitive landscape reviews, and go to market planning, noting that strategic interpretation is owned by the Chief of Staff. Support ad hoc research requests by gathering factual information, validating sources, and presenting findings in an organised and neutral manner. Support the Head of Business Development by maintaining accurate tracking of customer engagements, including meeting notes, next steps, follow up actions, legal documentation, and contract status. Assist with preparation of customer facing packs, data sheets, and documentation when required. Coordinate travel and logistics for investor roadshows and business development activities (CEO/CoS/BD). Manage and update the Company website as required and maintain frequent (at least once per month) posts on the Company social media sites. 3. Finance & Administration Support Assist with accounts payable/receivable workflows, expense tracking, and basic financial data preparation, coordinating with Finance as needed. Track and organise grant related documentation, R&D expenses, and reporting inputs for annual submissions. Maintain data quality, version control, and documentation integrity across financial and administrative systems. Ensure office related procurement (supplies, services, consumables) is well managed and documented, coordinating closely with the Procurement & Logistics Coordinator where responsibilities intersect. Manage office communications, including greeting visitors, answering phones, responding to emails, and directing inquiries as necessary. 4. Documentation and Data Management Organise and maintain digital and physical records for company documents, ensuring easy retrieval and correct version control. Support creation and maintenance of internal documentation including policies, registers, templates, workflows, and SOPs. Prepare reports and presentations for leadership, BD, and internal reviews as required. 5. Quality, Compliance & Information Security Systems Support development of internal processes aligned to ISO 9001, including documentation control, working with the Chief of Staff and senior engineers. Assist in establishing systems, access controls, and documentation structures needed for ISO 27001 information security readiness, working closely with IT providers and the Chief of Staff. Ensure compliance tools and registers remain accurate, current, and well maintained. 6. People, Safety and HR Systems Support Collaborate with the Chief of Staff on recruitment workflows, including job posting processes, scheduling, documentation, and candidate tracking. Improve onboarding and offboarding processes and maintain HR related systems including access control and asset allocation records. Maintain HRIS/KPI systems and support reporting on people metrics and operational KPIs. Support internal events, training sessions, and team building activities to foster a positive workplace culture. Work with OHS representatives to maintain incident and near miss registers and ensure safety documentation is up to date. Qualifications Bachelor's degree in Business, Operations Management, Industrial/Manufacturing Engineering, Commerce, or a related field. Preferred Exposure to quality systems (ISO 9001) or information security frameworks (ISO 27001). Experience with CRM or pipeline tracking tools (e.g. HubSpot, Salesforce, spreadsheets). Experience in startups, manufacturing, aerospace/automotive, hardware technology, or engineering adjacent environments. Capabilities & Experience 3-7 years experience in business operations, administration, commercial support, or compliance/system building roles. Ability to develop and maintain internal systems, documentation frameworks, and operational tools. Experience with financial or commercial analysis (cost tracking, budgeting support, market analysis). Strong communication, structuring, and documentation skills. High level of organisation and the ability to manage multiple concurrent priorities. Strong proficiency with Microsoft 365 and general comfort with digital tools and system adoption. Ability to work collaboratively with engineering, finance, and commercial functions. Measurement of Success (First 6 12 months) Improved visibility for leadership through timely reporting and structured internal documentation. A well maintained customer engagement tracking system with clear follow ups and prioritised BD pipeline. Delivery of high quality market intelligence briefs that support strategic decisions. Smooth finance administration workflows with end of month processes closed out reliably. Operational and compliance systems (ISO 9001/27001 readiness) implemented or significantly progressed. A well organised office environment with strong administrative systems supporting scaling operations. Personal Attributes Detail oriented and structured in organising information and processes. Curious, proactive, and able to improve systems rather than maintain the status quo. Inclusive and collaborative style with strong interpersonal skills. Honest, responsible, and able to maintain confidentiality. Comfortable working in a fast paced, engineering heavy startup environment. Comfort with ambiguity, shifting priorities, and working in a fast paced start up environment. Benefits Competitive salary of $110,000 + statutory superannuation Opportunity to join Employee Stock Ownership Plan (ESOP) post probation. Collaborative and inclusive work environment Flexible working hours (6:30 to 9:30 am start with corresponding end times) Kite Magnetics is an equal opportunity and equal outcome employer. We celebrate you and the diversity you bring and are committed to creating an inclusive and welcoming environment for all employees, suppliers, and customers.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 06, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 06, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Who we are We're Müller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into two areas: Müller Milk & Ingredients (MMI) and Müller Yogurt & Desserts (MYD). Join MMI and step into a culture that's fast-paced and full of opportunity. With great benefits, exciting challenges, a dream team of people, this is your chance to make a real impact. Over here, we're processing enough milk to make 66 billion cups of tea every year. And we're so much more than just milk. This is the place to come for cream, butter, milk drinks and ingredients products (a lot, we know), all made from milk from over 1,000 supplying farmers in Britain. Why Müller? Milk flows through everything at Müller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers. As the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, making sure we're helping to create a more sustainable dairy future. We're growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that's bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal. We're recruiting Ingredients Finance Analyst Location: Market Drayton / Hybrid - 3 days on-site per week. Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) Are you ready to unleash your potential and build an exciting career with Britian's most chosen dairy brand? Müller UK & Ireland, part of the renowned Unternehmensgruppe Theo Müller, invites you to apply for our Ingredients Finance Analyst position. As an Ingredients Finance Analyst , you will provide additional support to the finance and operations team during a period of transition on month end and weekly reporting activities. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, Health Care Cash Plan, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities In this role the key responsibilities will include: The ingredients business unit is responsible for Butter, Powder, and Liquid products in order to make the best commercial decision of excess milk and cream on a 'make or sell' basis in light of prevailing commodity price conditions. This will provide support into the finance and operations teams responsible for this activity. You will provide month end support on: o Journal preparation and posting o Stock reconciliations o SAP uploads and report running/Costing runs o Production report reviews o Accruals/prepayments o Balance sheet reconciliations o Cost variance analysis and follow up reviews with other functional areas o Understanding material/production price variances o Foreign exchange variances •Weekly and monthly raw material pricing adjustment administration and reconciliation •Support the existing finance analyst on weekly reporting and month end activities •Work with other Muller functions to ensure information inputted into Ingredients is provided, is accurate, and on-time. •Support preparation of month end Functional Pack as required. •Work with Operations team in order to ensure they understand their actual costs •Management reporting as requested by Financial Controller including: o Weekly Planning report o Sales Analysis o Inventory reporting •Support the Financial Controller Ingredients and Management Accountant in delivering all financial reports accurately and on time. Key skills & experience for the Ingredients Finance Analyst: - •Part qualified CIMA/ACCA or working towards qualification. •Experience in an FMCG environment is beneficial. •Good relationship building and communication skills. •Good Excel skills. •Analytical problem solver with attention to detail. •Methodical but adaptable to business needs. •Tenacious. The Process If you have the skills and experience in the above areas and would like to be considered for this role, please apply !
Dec 05, 2025
Full time
Who we are We're Müller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into two areas: Müller Milk & Ingredients (MMI) and Müller Yogurt & Desserts (MYD). Join MMI and step into a culture that's fast-paced and full of opportunity. With great benefits, exciting challenges, a dream team of people, this is your chance to make a real impact. Over here, we're processing enough milk to make 66 billion cups of tea every year. And we're so much more than just milk. This is the place to come for cream, butter, milk drinks and ingredients products (a lot, we know), all made from milk from over 1,000 supplying farmers in Britain. Why Müller? Milk flows through everything at Müller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers. As the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, making sure we're helping to create a more sustainable dairy future. We're growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that's bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal. We're recruiting Ingredients Finance Analyst Location: Market Drayton / Hybrid - 3 days on-site per week. Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) Are you ready to unleash your potential and build an exciting career with Britian's most chosen dairy brand? Müller UK & Ireland, part of the renowned Unternehmensgruppe Theo Müller, invites you to apply for our Ingredients Finance Analyst position. As an Ingredients Finance Analyst , you will provide additional support to the finance and operations team during a period of transition on month end and weekly reporting activities. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, Health Care Cash Plan, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities In this role the key responsibilities will include: The ingredients business unit is responsible for Butter, Powder, and Liquid products in order to make the best commercial decision of excess milk and cream on a 'make or sell' basis in light of prevailing commodity price conditions. This will provide support into the finance and operations teams responsible for this activity. You will provide month end support on: o Journal preparation and posting o Stock reconciliations o SAP uploads and report running/Costing runs o Production report reviews o Accruals/prepayments o Balance sheet reconciliations o Cost variance analysis and follow up reviews with other functional areas o Understanding material/production price variances o Foreign exchange variances •Weekly and monthly raw material pricing adjustment administration and reconciliation •Support the existing finance analyst on weekly reporting and month end activities •Work with other Muller functions to ensure information inputted into Ingredients is provided, is accurate, and on-time. •Support preparation of month end Functional Pack as required. •Work with Operations team in order to ensure they understand their actual costs •Management reporting as requested by Financial Controller including: o Weekly Planning report o Sales Analysis o Inventory reporting •Support the Financial Controller Ingredients and Management Accountant in delivering all financial reports accurately and on time. Key skills & experience for the Ingredients Finance Analyst: - •Part qualified CIMA/ACCA or working towards qualification. •Experience in an FMCG environment is beneficial. •Good relationship building and communication skills. •Good Excel skills. •Analytical problem solver with attention to detail. •Methodical but adaptable to business needs. •Tenacious. The Process If you have the skills and experience in the above areas and would like to be considered for this role, please apply !
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Role: Senior Catastrophe Modelling Analyst - Reinsurance Location: London - Hybrid Position type: Full time, permanent About The Job What you'll spend your time doing: While there is rarely a 'typical' day as a Senior Catastrophe Modelling Analyst, this role will lead, coordinate, and provide analytic support to several key activities across classes such as: Inter-business relationships Work collaboratively with clients of Exposure Management to provide clarity, transparency and understanding Support Analysts' skills development through coaching and engagement, and provide guidance where required in addressing queries relating to the pricing of accounts and portfolio roll-up from underwriters Address and manage complex cases and queries from underwriters, and maintain and grow strong relationships with the Underwriting, Claims, Pricing and Underwriting Performance teams with ability to challenge ways of working with a continuous improvement mindset Manage the client and broker relationships with the ability to deal with enquiries in an efficient professional manner and make sound judgement calls based on value realisation Proactive build an internal and external network Analytics and modelling: Lead on at least one of the following workstreams: + Terrorism + Regulatory returns + Portfolio aggregation + Business planning + Event response + MSI + Development Conduct exposure capture and modelling of pricing, and portfolio risks, and provide peer review for risks captured and modelled by Genpact and Modelling Analysts, to support and enhance underwriters' decision making and effectively manage risk, adhering to required deadlines Oversee and guide analysis conducted by Genpact and Modelling Analysts, providing insights and managing outputs where required Lead on the delivery of proactive portfolio optimisation and other value-add modelling tasks such as such as owning model settings and adjusting models; identifying patterns and potential data anomalies, to aid underwriting decision making and risk exposure assessment and projection Strategy, Reporting and Governance Strategy and business planning + Lead the design and implementation of risk management strategies, ensuring alignment with business goals + Support business planning activities Governance: + Governance of modelling, contributing to key committees + Maintain MS Amlin's exposure Management Framework + Collate information for decision focus and execute control functions + Review and validate policy audits and reports on data quality Oversee and coordinate internal and external reporting activities for submissions and supplement analytical insights on reports created by Genpact and Modelling Analysts Compliance and Risk Management Conduct role in accordance with the Company's Business Ethics policy and all regulated entities as appropriate, role modelling behaviours and MS Amlin risk management values Assist with ensuring that the portfolio and the risks underwritten are compliant with all the relevant risk, regulatory and legal requirements, and are aligned to business goals Support the delivery of the MS Amlin Risk Function plan and wider Risk Mandate Support the ongoing development of the Risk Management Framework to assist MS Amlin in managing and mitigating risks effectively whilst ensuring consistency across the MS Amlin Group Keeping up to date with emerging risks and industry trends and the potential impact on MS Amlin and the wider Lloyd's market Monitor in conjunction with the MS Amlin's CRO, MS Amlin's risk appetites, tolerances and Key Risk Indicators (KRIs) reporting these to the MS Amlin Risk & Solvency Committee and Board Utilise decision focus to collect, analyse and report on risk and control information to ensure the business is appropriately managing risks, remediation of ineffective controls is being carried out and actions are defined and appropriate Assist the development of Top Risk Assessment approach You're going to enjoy this job if you also Strive for continuous improvement and have very strong analytical capabilities; possess the ability to prioritise and realise value Have excellent communication and collaboration skills to bridge gaps between technical and non-technical stakeholders Have excellent knowledge and experience of the (re)insurance Markets across the globe and how these impact our business Are an intuitive problem solver and take a natural lead in delivering solutions Have professional scepticism and an inquisitive mind Are able to work independently and can be self-guided Can influence and negotiate effectively Are highly adaptable and thrive in dynamic environments to meet evolving business needs Are proactive in your own development and lead in supporting the development of junior onshore and offshore staff members where appropriate What you'll need: For this particular role there are some important qualifications and experience we need you to have. These include: Excellent financial and commercial acumen Significant Exposure Management modelling experience Technical knowledge of (re)insurance, outward reinsurance, the general underwriting process, and underwriting performance Have a robust understanding of the Lloyd's Syndicate market and its operating principles Superior software knowledge, particularly of RMS RiskLink / RMS Risk Manager/ AIR Touchstone/ Touchstone Re/ DFA tools Excellent Microsoft Excel, PowerPoint and PowerBI Skills is essential Deep knowledge of data management and structures Strong understanding of coding logic and coding experience in SQL Skills in R &/or Python would be useful Ability to design, operate, interpret, and communicate quantitative reporting Experience in utilising data manipulation and visualisation tools Experience in using ArcGIS, and underwriting tools would be desirable Undergraduate degree in a related subject (Geography/ Mathematics/ STEM subjects) would be desirable CII Qualification would be desirable ICSM or vendor qualification would be beneficial What you can expect from us: As well as a competitive base salary and performance related discretionary bonus, here is a link to our employee benefits - About MS Amlin MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge. At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.
Dec 05, 2025
Full time
Role: Senior Catastrophe Modelling Analyst - Reinsurance Location: London - Hybrid Position type: Full time, permanent About The Job What you'll spend your time doing: While there is rarely a 'typical' day as a Senior Catastrophe Modelling Analyst, this role will lead, coordinate, and provide analytic support to several key activities across classes such as: Inter-business relationships Work collaboratively with clients of Exposure Management to provide clarity, transparency and understanding Support Analysts' skills development through coaching and engagement, and provide guidance where required in addressing queries relating to the pricing of accounts and portfolio roll-up from underwriters Address and manage complex cases and queries from underwriters, and maintain and grow strong relationships with the Underwriting, Claims, Pricing and Underwriting Performance teams with ability to challenge ways of working with a continuous improvement mindset Manage the client and broker relationships with the ability to deal with enquiries in an efficient professional manner and make sound judgement calls based on value realisation Proactive build an internal and external network Analytics and modelling: Lead on at least one of the following workstreams: + Terrorism + Regulatory returns + Portfolio aggregation + Business planning + Event response + MSI + Development Conduct exposure capture and modelling of pricing, and portfolio risks, and provide peer review for risks captured and modelled by Genpact and Modelling Analysts, to support and enhance underwriters' decision making and effectively manage risk, adhering to required deadlines Oversee and guide analysis conducted by Genpact and Modelling Analysts, providing insights and managing outputs where required Lead on the delivery of proactive portfolio optimisation and other value-add modelling tasks such as such as owning model settings and adjusting models; identifying patterns and potential data anomalies, to aid underwriting decision making and risk exposure assessment and projection Strategy, Reporting and Governance Strategy and business planning + Lead the design and implementation of risk management strategies, ensuring alignment with business goals + Support business planning activities Governance: + Governance of modelling, contributing to key committees + Maintain MS Amlin's exposure Management Framework + Collate information for decision focus and execute control functions + Review and validate policy audits and reports on data quality Oversee and coordinate internal and external reporting activities for submissions and supplement analytical insights on reports created by Genpact and Modelling Analysts Compliance and Risk Management Conduct role in accordance with the Company's Business Ethics policy and all regulated entities as appropriate, role modelling behaviours and MS Amlin risk management values Assist with ensuring that the portfolio and the risks underwritten are compliant with all the relevant risk, regulatory and legal requirements, and are aligned to business goals Support the delivery of the MS Amlin Risk Function plan and wider Risk Mandate Support the ongoing development of the Risk Management Framework to assist MS Amlin in managing and mitigating risks effectively whilst ensuring consistency across the MS Amlin Group Keeping up to date with emerging risks and industry trends and the potential impact on MS Amlin and the wider Lloyd's market Monitor in conjunction with the MS Amlin's CRO, MS Amlin's risk appetites, tolerances and Key Risk Indicators (KRIs) reporting these to the MS Amlin Risk & Solvency Committee and Board Utilise decision focus to collect, analyse and report on risk and control information to ensure the business is appropriately managing risks, remediation of ineffective controls is being carried out and actions are defined and appropriate Assist the development of Top Risk Assessment approach You're going to enjoy this job if you also Strive for continuous improvement and have very strong analytical capabilities; possess the ability to prioritise and realise value Have excellent communication and collaboration skills to bridge gaps between technical and non-technical stakeholders Have excellent knowledge and experience of the (re)insurance Markets across the globe and how these impact our business Are an intuitive problem solver and take a natural lead in delivering solutions Have professional scepticism and an inquisitive mind Are able to work independently and can be self-guided Can influence and negotiate effectively Are highly adaptable and thrive in dynamic environments to meet evolving business needs Are proactive in your own development and lead in supporting the development of junior onshore and offshore staff members where appropriate What you'll need: For this particular role there are some important qualifications and experience we need you to have. These include: Excellent financial and commercial acumen Significant Exposure Management modelling experience Technical knowledge of (re)insurance, outward reinsurance, the general underwriting process, and underwriting performance Have a robust understanding of the Lloyd's Syndicate market and its operating principles Superior software knowledge, particularly of RMS RiskLink / RMS Risk Manager/ AIR Touchstone/ Touchstone Re/ DFA tools Excellent Microsoft Excel, PowerPoint and PowerBI Skills is essential Deep knowledge of data management and structures Strong understanding of coding logic and coding experience in SQL Skills in R &/or Python would be useful Ability to design, operate, interpret, and communicate quantitative reporting Experience in utilising data manipulation and visualisation tools Experience in using ArcGIS, and underwriting tools would be desirable Undergraduate degree in a related subject (Geography/ Mathematics/ STEM subjects) would be desirable CII Qualification would be desirable ICSM or vendor qualification would be beneficial What you can expect from us: As well as a competitive base salary and performance related discretionary bonus, here is a link to our employee benefits - About MS Amlin MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge. At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.
Job title: Cost Control & Reporting Analyst Location: London, UK Job reference #: 32636 Contract type: Permanent Language requirements: Fluent level of English At Eni, we are looking for a Cost Control & Reporting Analyst within Eni CCUS Holding Ltd. in London, UK. Reporting to the Planning, Cost Control & Reporting Manager, you will be responsible for preparing, analysing and submitting financial reporting information (e.g., P&L, balance sheets, operational data), including monthly actuals, quarterly forecasts and the annual budget for all companies under CCUS Holding Ltd. Please note that this is hands-on role supporting various areas of the finance function. About Eni CCUS Holding Limited Eni CCUS Holding Limited, a member of the Eni S.p.A group, is responsible for overseeing the group ' s portfolio of CO2 Transportation and Storage (T&S) projects in the UK and abroad. Eni CCUS Holding Limited has a clear roadmap to become an integrated leader in the carbon ecosystem. Utilising its extensive portfolio of depleted gas fields, the Company is leveraging its comprehensive knowledge and networks to repurpose existing infrastructure in the heart of industrial clusters to provide fast, cost-effective and scalable solutions to lead the energy transition. By joining Eni CCUS Holding Limited, employees become part of a pioneering effort in end-to-end orchestration for carbon capture and storage projects, contributing to a sustainable future while benefiting from a dynamic and innovative work environment. Main responsibilities: Coordinate the preparation and analysis of monthly P&L variances, Capex/Opex/G&A reporting, quarterly forecasts, the annual budget, and the business plan/5-year plan. Prepare the company's Capex, Opex and common costs budget, and follow up on variance analysis of Actual vs Budget (cost control), providing timely information to Department Managers. Monitor and analyse Actual vs Budget variances in close coordination with technical departments, providing such analysis to management for timely corrective actions. Prepare and provide guidelines on the cost allocation process and support its timely completion. Prepare detailed cash flow forecasting and budgeting, working closely with the operations and project teams. Monitor business performance indicators, analyse reasons for variances, and advise management on any significant deviations from targets. Support the implementation of Eni financial policies, analyse the financial and economic impact of business operations on the Company's results, and identify and select the most appropriate accounting treatments to achieve the Company's financial objectives. Ensure that reporting and all requested information are provided to the Company within deadlines, ensuring consistency with accounting data. Support the audit process for the year-end and mid-year information packages. Assist in preparing financial data presentations for the Board of Directors. Perform ad hoc duties as required. Skills and experience required: University degree in Accounting, Economics, Business Management or a related discipline. Membership of a recognised accounting body, e.g., CA, CIMA or ACCA. Previous experience in a budgeting, cost control or reporting role. Strong proficiency in Excel, Word and PowerPoint; knowledge of Oracle EPM and SAP would be an advantage. Strong analytical skills, with the ability to work accurately and maintain a high level of attention to detail. Excellent teamwork skills, with the ability to work effectively in an international and diverse environment. A proactive attitude, flexible and adaptable to business requirements. How to apply : Applications are only accepted through our online application system. Please upload your CV in English. About Eni Eni is a global energy company operating in 61 Countries, with over 30,000 employees. Originally an oil & gas company, it has evolved into an integrated energy company, playing a key role in ensuring energy security and leading the energy transition. Eni's goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its customers. In line with this goal, Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources, bio-refining, carbon capture and storage are only some examples of Eni's areas of activity and research. In addition, the company is exploring game-changing technologies such as fusion energy - a technology based on the physical processes that power stars and that could generate safe, virtually limitless energy with zero emissions. Working at Eni At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual , continuous training , and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen. Energy for action takers
Dec 05, 2025
Full time
Job title: Cost Control & Reporting Analyst Location: London, UK Job reference #: 32636 Contract type: Permanent Language requirements: Fluent level of English At Eni, we are looking for a Cost Control & Reporting Analyst within Eni CCUS Holding Ltd. in London, UK. Reporting to the Planning, Cost Control & Reporting Manager, you will be responsible for preparing, analysing and submitting financial reporting information (e.g., P&L, balance sheets, operational data), including monthly actuals, quarterly forecasts and the annual budget for all companies under CCUS Holding Ltd. Please note that this is hands-on role supporting various areas of the finance function. About Eni CCUS Holding Limited Eni CCUS Holding Limited, a member of the Eni S.p.A group, is responsible for overseeing the group ' s portfolio of CO2 Transportation and Storage (T&S) projects in the UK and abroad. Eni CCUS Holding Limited has a clear roadmap to become an integrated leader in the carbon ecosystem. Utilising its extensive portfolio of depleted gas fields, the Company is leveraging its comprehensive knowledge and networks to repurpose existing infrastructure in the heart of industrial clusters to provide fast, cost-effective and scalable solutions to lead the energy transition. By joining Eni CCUS Holding Limited, employees become part of a pioneering effort in end-to-end orchestration for carbon capture and storage projects, contributing to a sustainable future while benefiting from a dynamic and innovative work environment. Main responsibilities: Coordinate the preparation and analysis of monthly P&L variances, Capex/Opex/G&A reporting, quarterly forecasts, the annual budget, and the business plan/5-year plan. Prepare the company's Capex, Opex and common costs budget, and follow up on variance analysis of Actual vs Budget (cost control), providing timely information to Department Managers. Monitor and analyse Actual vs Budget variances in close coordination with technical departments, providing such analysis to management for timely corrective actions. Prepare and provide guidelines on the cost allocation process and support its timely completion. Prepare detailed cash flow forecasting and budgeting, working closely with the operations and project teams. Monitor business performance indicators, analyse reasons for variances, and advise management on any significant deviations from targets. Support the implementation of Eni financial policies, analyse the financial and economic impact of business operations on the Company's results, and identify and select the most appropriate accounting treatments to achieve the Company's financial objectives. Ensure that reporting and all requested information are provided to the Company within deadlines, ensuring consistency with accounting data. Support the audit process for the year-end and mid-year information packages. Assist in preparing financial data presentations for the Board of Directors. Perform ad hoc duties as required. Skills and experience required: University degree in Accounting, Economics, Business Management or a related discipline. Membership of a recognised accounting body, e.g., CA, CIMA or ACCA. Previous experience in a budgeting, cost control or reporting role. Strong proficiency in Excel, Word and PowerPoint; knowledge of Oracle EPM and SAP would be an advantage. Strong analytical skills, with the ability to work accurately and maintain a high level of attention to detail. Excellent teamwork skills, with the ability to work effectively in an international and diverse environment. A proactive attitude, flexible and adaptable to business requirements. How to apply : Applications are only accepted through our online application system. Please upload your CV in English. About Eni Eni is a global energy company operating in 61 Countries, with over 30,000 employees. Originally an oil & gas company, it has evolved into an integrated energy company, playing a key role in ensuring energy security and leading the energy transition. Eni's goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its customers. In line with this goal, Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources, bio-refining, carbon capture and storage are only some examples of Eni's areas of activity and research. In addition, the company is exploring game-changing technologies such as fusion energy - a technology based on the physical processes that power stars and that could generate safe, virtually limitless energy with zero emissions. Working at Eni At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual , continuous training , and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen. Energy for action takers
Job Description Position: Senior Paid Media Executive Location: London Career Level: Senior Analyst TMW is a leading integrated creative and communications agency, based across London and Bristol. Proudly wireddifferently, we believe that the best ideas work everywhere. We combine standout creativity with end-to-end connectivity to create ideas that move people in every channel. We're dedicated to creating a workplace that reflects the world we want to live in, and ensuring TMW is a place for everybody. TMW is proudly part of Accenture Song, the world's largest tech-powered creative group. THE OPPORTUNITY We have an excellent new opportunity to join our awesome Performance Marketing team as a Senior Paid Media Executive. Working with the Performance and Planning teams you'll develop and run marketing campaigns across a wide range of media platforms including Google, LinkedIn, Meta, and TikTok. You'll be supporting implementation and ongoing management of digital marketing strategies, playing a crucial role in helping the agency achieve our goals, in this hugely important team. We'll be looking for you to have experience in a similar Senior Paid Media Executive/Paid Search Executive role, ideally in an agency with both B2C and B2B experience. You'll have a strong background across Paid Media, Social, programmatic, and search, with knowledge of Google Search and the major paid social platforms, especially LinkedIn and Meta, with proven ability to improve campaign performance and identify opportunities. You'll be a self-starter, happy to work autonomously, in a hybrid working pattern. You'll be a great communicator, happy to be client facing, a team player, and happy to take the initiative. You'll love keeping up to date with the latest trends in the industry, to ensure we continually deliver innovative approaches for our clients. If you're looking to work with a talented team, big name clients and a real chance to shine, we're all ears. THE DAY TO DAY Support our media planners with keyword research, insights and search trends. Build out paid search campaigns to agreed campaign strategy. Make informed campaign recommendations based on platform knowledge, research and previous campaign data. Lead conversations with clients, running through performance, observations and recommendations. Manage the client's marketing budget for maximum effectiveness by defining optimization approaches. Maximise campaign effectiveness by defining optimisation approaches. Keep up to date with latest thinking and technologies surrounding search engine marketing, to enhance and maintain a good level of knowledge. Provide platform insights to client account and planning teams to inform client briefs. Keep the account teams informed with current developments within paid search, cultivating a learning environment within the agency. Have a point of view on creative assets and the flow of the customer journey for your campaigns, always keeping a lookout for improvements to be made across the customer journey to enhance user experience. At TMW we offer Hybrid working, which for us is a blend of working remotely and in the London office. It's all about choosing the best place to be for you, your team, your manager and the business on any given working day WHAT YOU'LL NEED TO SUCCEED You'll have proven experience in a Paid Media/Paid Search Executive role within an agency, or similarly fast-paced environment with both B2C and B2B experience. Extensive knowledge of Google Search and the major paid social platforms, especially LinkedIn and Meta, with proven ability to improve campaign performance and identify opportunities. Ideally you will be Google Ads Search Certified. Strong level of core paid search and paid social competencies including use of Ads Editor, Search Term Reports, Keyword Planner and forecasts. Good understanding of best practices around keywords, ad copy, extensions and bid strategies. Understanding of the whole user journey with the ability to make recommendations to improve. Ability to analyse and interpret data sets, detecting optimisation opportunities and applying them. Excellent interpersonal, verbal and written communication skills. Good time management with the ability to prioritise workload. Great presentation skills, with experience of presenting performance, findings and recommendations to multiple stakeholders. Genuine passion for Digital Performance Marketing, and desire to grow in your career. WHAT WE'LL GIVE YOU Minimum 25 days holiday. Private medical insurance. 3 Volunteer days for charitable work. Family Friendly and Flexible Hybrid working policies. Attractive Pension and Financial wellbeing support and resources. Private Healthcare and Mental Wellbeing support. Our Total Rewards consist of a competitive basic salary, and an extensive benefits package including: Minimum 25 days holiday, Private medical insurance, 3 Volunteer days for charitable work, Family Friendly and Flexible Hybrid working policies, Attractive Pension and Financial wellbeing support and resources, and Private Healthcare and Mental Wellbeing support. WHAT WE VALUE Give a Damn: We care about each other, our clients and our work. And this shines through everything we do. Be Brave: We believe in challenging each other, in standing up, in speaking out. We believe in trying new and difficult things in order to make ourselves and our work better. Stay Curious: We actively seek out the new and the unusual, finding inspiration everywhere in the world around us. Take Pride: We are open, accepting and inclusive, and we support each other on our journey to reach our true potential. We are actively working to ensure that we as an agency more fully reflect the society around us. Please note that with all of our roles, you should expect some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimise their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognised worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO. Application Deadline: Ongoing Accenture reserves the right to close the role, at any time. Locations London Bristol Additional Information All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Dec 05, 2025
Full time
Job Description Position: Senior Paid Media Executive Location: London Career Level: Senior Analyst TMW is a leading integrated creative and communications agency, based across London and Bristol. Proudly wireddifferently, we believe that the best ideas work everywhere. We combine standout creativity with end-to-end connectivity to create ideas that move people in every channel. We're dedicated to creating a workplace that reflects the world we want to live in, and ensuring TMW is a place for everybody. TMW is proudly part of Accenture Song, the world's largest tech-powered creative group. THE OPPORTUNITY We have an excellent new opportunity to join our awesome Performance Marketing team as a Senior Paid Media Executive. Working with the Performance and Planning teams you'll develop and run marketing campaigns across a wide range of media platforms including Google, LinkedIn, Meta, and TikTok. You'll be supporting implementation and ongoing management of digital marketing strategies, playing a crucial role in helping the agency achieve our goals, in this hugely important team. We'll be looking for you to have experience in a similar Senior Paid Media Executive/Paid Search Executive role, ideally in an agency with both B2C and B2B experience. You'll have a strong background across Paid Media, Social, programmatic, and search, with knowledge of Google Search and the major paid social platforms, especially LinkedIn and Meta, with proven ability to improve campaign performance and identify opportunities. You'll be a self-starter, happy to work autonomously, in a hybrid working pattern. You'll be a great communicator, happy to be client facing, a team player, and happy to take the initiative. You'll love keeping up to date with the latest trends in the industry, to ensure we continually deliver innovative approaches for our clients. If you're looking to work with a talented team, big name clients and a real chance to shine, we're all ears. THE DAY TO DAY Support our media planners with keyword research, insights and search trends. Build out paid search campaigns to agreed campaign strategy. Make informed campaign recommendations based on platform knowledge, research and previous campaign data. Lead conversations with clients, running through performance, observations and recommendations. Manage the client's marketing budget for maximum effectiveness by defining optimization approaches. Maximise campaign effectiveness by defining optimisation approaches. Keep up to date with latest thinking and technologies surrounding search engine marketing, to enhance and maintain a good level of knowledge. Provide platform insights to client account and planning teams to inform client briefs. Keep the account teams informed with current developments within paid search, cultivating a learning environment within the agency. Have a point of view on creative assets and the flow of the customer journey for your campaigns, always keeping a lookout for improvements to be made across the customer journey to enhance user experience. At TMW we offer Hybrid working, which for us is a blend of working remotely and in the London office. It's all about choosing the best place to be for you, your team, your manager and the business on any given working day WHAT YOU'LL NEED TO SUCCEED You'll have proven experience in a Paid Media/Paid Search Executive role within an agency, or similarly fast-paced environment with both B2C and B2B experience. Extensive knowledge of Google Search and the major paid social platforms, especially LinkedIn and Meta, with proven ability to improve campaign performance and identify opportunities. Ideally you will be Google Ads Search Certified. Strong level of core paid search and paid social competencies including use of Ads Editor, Search Term Reports, Keyword Planner and forecasts. Good understanding of best practices around keywords, ad copy, extensions and bid strategies. Understanding of the whole user journey with the ability to make recommendations to improve. Ability to analyse and interpret data sets, detecting optimisation opportunities and applying them. Excellent interpersonal, verbal and written communication skills. Good time management with the ability to prioritise workload. Great presentation skills, with experience of presenting performance, findings and recommendations to multiple stakeholders. Genuine passion for Digital Performance Marketing, and desire to grow in your career. WHAT WE'LL GIVE YOU Minimum 25 days holiday. Private medical insurance. 3 Volunteer days for charitable work. Family Friendly and Flexible Hybrid working policies. Attractive Pension and Financial wellbeing support and resources. Private Healthcare and Mental Wellbeing support. Our Total Rewards consist of a competitive basic salary, and an extensive benefits package including: Minimum 25 days holiday, Private medical insurance, 3 Volunteer days for charitable work, Family Friendly and Flexible Hybrid working policies, Attractive Pension and Financial wellbeing support and resources, and Private Healthcare and Mental Wellbeing support. WHAT WE VALUE Give a Damn: We care about each other, our clients and our work. And this shines through everything we do. Be Brave: We believe in challenging each other, in standing up, in speaking out. We believe in trying new and difficult things in order to make ourselves and our work better. Stay Curious: We actively seek out the new and the unusual, finding inspiration everywhere in the world around us. Take Pride: We are open, accepting and inclusive, and we support each other on our journey to reach our true potential. We are actively working to ensure that we as an agency more fully reflect the society around us. Please note that with all of our roles, you should expect some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimise their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognised worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO. Application Deadline: Ongoing Accenture reserves the right to close the role, at any time. Locations London Bristol Additional Information All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. 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