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Sr. Business Intelligence Analyst
Trimble
Sr. Business Intelligence Analyst page is loaded Sr. Business Intelligence Analystlocations: UK - Remotetime type: Full timeposted on: Posted Todayjob requisition id: R47588 Your Title: Senior Business Intelligence Analyst Job Location: UK - Remote Our Department: AECO (Architecture, Engineering, Construction, and Owner) Software SolutionsJoin us as our Senior Business Intelligence Analyst and drive impactful insights while shaping strategic decision-making.In this newly created role you will work as part of a Global BI team, working closely with EMEA based Sales teams and Analysts whilst lining in to our US Based Sales Intelligence Director. In this position you'll be spearheading data analysis initiatives and fostering strong stakeholder relationships. Your role will center on leveraging your expertise in relational databases, SQL, and an array of business intelligence tools such as Salesforce, Tableau, Domo, and Power BI to drive impactful insights and strategic decision-making across the EMEA region.This is your opportunity to work with Sales Leaders and impact how and where we go to market, our margins in particular regions, where we as a business can improve and where we can develop. Your work will have both a regional and global significance.Because of your reporting line there will be times when you work outside of a "normal" 9-5 so that you can collaborate and work with colleagues in the Global BI team. What You Will Do: Collaborate with cross-functional teams to identify key business requirements and translate them into analytical solutions Develop and maintain robust data models, reports, and dashboards to analyze and visualize complex datasets Conduct in-depth data analysis to identify trends, patterns, and insights that support strategic business initiatives Proactively monitor data quality, integrity, and accuracy to ensure the reliability of reports and analysis Create and deliver compelling data presentations to communicate findings and recommendations to stakeholders at various levels of the organization Collaborate with stakeholders to understand their needs, provide analytical support, and offer data-driven insights to support their decision-making processes Identify opportunities for process improvements and data-driven optimizations, and work closely with stakeholders to implement them Stay up-to-date with industry trends, best practices, and emerging technologies related to data analysis and business intelligence tools Mentor and guide junior data analysts, providing technical expertise and promoting a culture of data-driven decision making Provide guidance, support, and expertise to teams within the AECO organisation on process improvement best practices to ensure proper implementation and sustainability What Skills & Experience You Should Bring: Bachelor's degree in a relevant field such as Business Administration, Statistics, Computer Science, or a related discipline Proven work experience as a Data Analyst, Business Analyst, or similar role, with a focus on data analysis and stakeholder management Prior experience in the sales or marketing analytics domain Working knowledge of Saleforce Strong knowledge of PowerBI, Tableau or similar BI tools Strong proficiency in SQL and Python or another OOPS language for data extraction, transformation, and analysis Strong interpersonal, written, and verbal communication and presentation skills with the ability to effectively communicate complex concepts and strategies to diverse audiences Demonstrated strong analytical and problem-solving skills, the ability to think critically and approach complex challenges with a strategic attitude About Trimble: Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting. Application Deadline: Applications could be accepted until at least 30 days from the posting date. Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words-they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. If you need assistance or would like to request an accommodation in connection with the application process, please contact is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics. For more information about Trimble (NASDAQ: TRMB), visit .
Dec 07, 2025
Full time
Sr. Business Intelligence Analyst page is loaded Sr. Business Intelligence Analystlocations: UK - Remotetime type: Full timeposted on: Posted Todayjob requisition id: R47588 Your Title: Senior Business Intelligence Analyst Job Location: UK - Remote Our Department: AECO (Architecture, Engineering, Construction, and Owner) Software SolutionsJoin us as our Senior Business Intelligence Analyst and drive impactful insights while shaping strategic decision-making.In this newly created role you will work as part of a Global BI team, working closely with EMEA based Sales teams and Analysts whilst lining in to our US Based Sales Intelligence Director. In this position you'll be spearheading data analysis initiatives and fostering strong stakeholder relationships. Your role will center on leveraging your expertise in relational databases, SQL, and an array of business intelligence tools such as Salesforce, Tableau, Domo, and Power BI to drive impactful insights and strategic decision-making across the EMEA region.This is your opportunity to work with Sales Leaders and impact how and where we go to market, our margins in particular regions, where we as a business can improve and where we can develop. Your work will have both a regional and global significance.Because of your reporting line there will be times when you work outside of a "normal" 9-5 so that you can collaborate and work with colleagues in the Global BI team. What You Will Do: Collaborate with cross-functional teams to identify key business requirements and translate them into analytical solutions Develop and maintain robust data models, reports, and dashboards to analyze and visualize complex datasets Conduct in-depth data analysis to identify trends, patterns, and insights that support strategic business initiatives Proactively monitor data quality, integrity, and accuracy to ensure the reliability of reports and analysis Create and deliver compelling data presentations to communicate findings and recommendations to stakeholders at various levels of the organization Collaborate with stakeholders to understand their needs, provide analytical support, and offer data-driven insights to support their decision-making processes Identify opportunities for process improvements and data-driven optimizations, and work closely with stakeholders to implement them Stay up-to-date with industry trends, best practices, and emerging technologies related to data analysis and business intelligence tools Mentor and guide junior data analysts, providing technical expertise and promoting a culture of data-driven decision making Provide guidance, support, and expertise to teams within the AECO organisation on process improvement best practices to ensure proper implementation and sustainability What Skills & Experience You Should Bring: Bachelor's degree in a relevant field such as Business Administration, Statistics, Computer Science, or a related discipline Proven work experience as a Data Analyst, Business Analyst, or similar role, with a focus on data analysis and stakeholder management Prior experience in the sales or marketing analytics domain Working knowledge of Saleforce Strong knowledge of PowerBI, Tableau or similar BI tools Strong proficiency in SQL and Python or another OOPS language for data extraction, transformation, and analysis Strong interpersonal, written, and verbal communication and presentation skills with the ability to effectively communicate complex concepts and strategies to diverse audiences Demonstrated strong analytical and problem-solving skills, the ability to think critically and approach complex challenges with a strategic attitude About Trimble: Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting. Application Deadline: Applications could be accepted until at least 30 days from the posting date. Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words-they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. If you need assistance or would like to request an accommodation in connection with the application process, please contact is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics. For more information about Trimble (NASDAQ: TRMB), visit .
Business Operations & Systems Analyst
Kite Magnetics
About Us: Kite Magnetics is a Melbourne-based clean energy company founded in 2022. We develop advanced materials that help make electric motors in EVs and other systems lighter, more efficient, and more sustainable. Our technology began as university research at Monash and is now moving into real world production with customers in the EV and clean energy sectors. We are a small but growing team combining engineering, manufacturing, and commercial expertise to take a complex physical product from lab to large scale production. This means our internal systems, processes, and data need to be strong, even as we move quickly. Joining Kite Magnetics now means helping to build the foundations of a high performing, well governed company that is aiming for global impact in the clean energy transition. About the Role: This role strengthens Kite Magnetics' internal operations, compliance, and commercial functions by building robust systems, enabling high quality administration and reporting, and supporting both business development and finance workflows. You will help create operational clarity and reduce administrative burden on the Chief of Staff and CEO, allowing them to focus on strategic growth, fundraising, and scale up activities. You will develop, implement, and maintain internal tools, systems, and processes that enable operational discipline across Kite Magnetics. Provide high quality administrative, financial, and commercial support to leadership; ensure strong documentation and compliance foundations (including ISO 9001 and ISO 27001 preparation); and support the Head of Business Development through customer engagement tracking, pipeline visibility, and market intelligence. You'll be a hands on role operator with excellent organisation, attention to detail, and a proactive approach to creating structure in a fast paced engineering heavy environment. Reporting to: Chief of Staff Location: Notting Hill, Victoria, Australia Hours: Permanent full time (38 hr/week) in person role Key Responsibilities: 1. Internal Operational Support Improve internal processes for planning, reporting, documentation, and information flow across functions. Support the Chief of Staff in preparing monthly and quarterly reporting packs for leadership and investors. Establish and maintain internal tools and digital systems that support consistent workflows and policy alignment. Coordinate operational tasks that support a safe, thriving, and well organised workplace. 2. Business Development & Commercial Support Collect, organise, and summarise data on target customers, competitors, supply chain dynamics, and relevant technology trends. Prepare structured research briefs and background materials that enable the Chief of Staff, CEO and Head of Business Development to conduct commercial analysis and strategic assessments. Maintain and continuously update a market intelligence repository, ensuring information is accurate, referenced, and easily accessible. Provide clearly formatted inputs (data tables, summaries, source lists) for TAM/SAM/SOM models, competitive landscape reviews, and go to market planning, noting that strategic interpretation is owned by the Chief of Staff. Support ad hoc research requests by gathering factual information, validating sources, and presenting findings in an organised and neutral manner. Support the Head of Business Development by maintaining accurate tracking of customer engagements, including meeting notes, next steps, follow up actions, legal documentation, and contract status. Assist with preparation of customer facing packs, data sheets, and documentation when required. Coordinate travel and logistics for investor roadshows and business development activities (CEO/CoS/BD). Manage and update the Company website as required and maintain frequent (at least once per month) posts on the Company social media sites. 3. Finance & Administration Support Assist with accounts payable/receivable workflows, expense tracking, and basic financial data preparation, coordinating with Finance as needed. Track and organise grant related documentation, R&D expenses, and reporting inputs for annual submissions. Maintain data quality, version control, and documentation integrity across financial and administrative systems. Ensure office related procurement (supplies, services, consumables) is well managed and documented, coordinating closely with the Procurement & Logistics Coordinator where responsibilities intersect. Manage office communications, including greeting visitors, answering phones, responding to emails, and directing inquiries as necessary. 4. Documentation and Data Management Organise and maintain digital and physical records for company documents, ensuring easy retrieval and correct version control. Support creation and maintenance of internal documentation including policies, registers, templates, workflows, and SOPs. Prepare reports and presentations for leadership, BD, and internal reviews as required. 5. Quality, Compliance & Information Security Systems Support development of internal processes aligned to ISO 9001, including documentation control, working with the Chief of Staff and senior engineers. Assist in establishing systems, access controls, and documentation structures needed for ISO 27001 information security readiness, working closely with IT providers and the Chief of Staff. Ensure compliance tools and registers remain accurate, current, and well maintained. 6. People, Safety and HR Systems Support Collaborate with the Chief of Staff on recruitment workflows, including job posting processes, scheduling, documentation, and candidate tracking. Improve onboarding and offboarding processes and maintain HR related systems including access control and asset allocation records. Maintain HRIS/KPI systems and support reporting on people metrics and operational KPIs. Support internal events, training sessions, and team building activities to foster a positive workplace culture. Work with OHS representatives to maintain incident and near miss registers and ensure safety documentation is up to date. Qualifications Bachelor's degree in Business, Operations Management, Industrial/Manufacturing Engineering, Commerce, or a related field. Preferred Exposure to quality systems (ISO 9001) or information security frameworks (ISO 27001). Experience with CRM or pipeline tracking tools (e.g. HubSpot, Salesforce, spreadsheets). Experience in startups, manufacturing, aerospace/automotive, hardware technology, or engineering adjacent environments. Capabilities & Experience 3-7 years experience in business operations, administration, commercial support, or compliance/system building roles. Ability to develop and maintain internal systems, documentation frameworks, and operational tools. Experience with financial or commercial analysis (cost tracking, budgeting support, market analysis). Strong communication, structuring, and documentation skills. High level of organisation and the ability to manage multiple concurrent priorities. Strong proficiency with Microsoft 365 and general comfort with digital tools and system adoption. Ability to work collaboratively with engineering, finance, and commercial functions. Measurement of Success (First 6 12 months) Improved visibility for leadership through timely reporting and structured internal documentation. A well maintained customer engagement tracking system with clear follow ups and prioritised BD pipeline. Delivery of high quality market intelligence briefs that support strategic decisions. Smooth finance administration workflows with end of month processes closed out reliably. Operational and compliance systems (ISO 9001/27001 readiness) implemented or significantly progressed. A well organised office environment with strong administrative systems supporting scaling operations. Personal Attributes Detail oriented and structured in organising information and processes. Curious, proactive, and able to improve systems rather than maintain the status quo. Inclusive and collaborative style with strong interpersonal skills. Honest, responsible, and able to maintain confidentiality. Comfortable working in a fast paced, engineering heavy startup environment. Comfort with ambiguity, shifting priorities, and working in a fast paced start up environment. Benefits Competitive salary of $110,000 + statutory superannuation Opportunity to join Employee Stock Ownership Plan (ESOP) post probation. Collaborative and inclusive work environment Flexible working hours (6:30 to 9:30 am start with corresponding end times) Kite Magnetics is an equal opportunity and equal outcome employer. We celebrate you and the diversity you bring and are committed to creating an inclusive and welcoming environment for all employees, suppliers, and customers.
Dec 06, 2025
Full time
About Us: Kite Magnetics is a Melbourne-based clean energy company founded in 2022. We develop advanced materials that help make electric motors in EVs and other systems lighter, more efficient, and more sustainable. Our technology began as university research at Monash and is now moving into real world production with customers in the EV and clean energy sectors. We are a small but growing team combining engineering, manufacturing, and commercial expertise to take a complex physical product from lab to large scale production. This means our internal systems, processes, and data need to be strong, even as we move quickly. Joining Kite Magnetics now means helping to build the foundations of a high performing, well governed company that is aiming for global impact in the clean energy transition. About the Role: This role strengthens Kite Magnetics' internal operations, compliance, and commercial functions by building robust systems, enabling high quality administration and reporting, and supporting both business development and finance workflows. You will help create operational clarity and reduce administrative burden on the Chief of Staff and CEO, allowing them to focus on strategic growth, fundraising, and scale up activities. You will develop, implement, and maintain internal tools, systems, and processes that enable operational discipline across Kite Magnetics. Provide high quality administrative, financial, and commercial support to leadership; ensure strong documentation and compliance foundations (including ISO 9001 and ISO 27001 preparation); and support the Head of Business Development through customer engagement tracking, pipeline visibility, and market intelligence. You'll be a hands on role operator with excellent organisation, attention to detail, and a proactive approach to creating structure in a fast paced engineering heavy environment. Reporting to: Chief of Staff Location: Notting Hill, Victoria, Australia Hours: Permanent full time (38 hr/week) in person role Key Responsibilities: 1. Internal Operational Support Improve internal processes for planning, reporting, documentation, and information flow across functions. Support the Chief of Staff in preparing monthly and quarterly reporting packs for leadership and investors. Establish and maintain internal tools and digital systems that support consistent workflows and policy alignment. Coordinate operational tasks that support a safe, thriving, and well organised workplace. 2. Business Development & Commercial Support Collect, organise, and summarise data on target customers, competitors, supply chain dynamics, and relevant technology trends. Prepare structured research briefs and background materials that enable the Chief of Staff, CEO and Head of Business Development to conduct commercial analysis and strategic assessments. Maintain and continuously update a market intelligence repository, ensuring information is accurate, referenced, and easily accessible. Provide clearly formatted inputs (data tables, summaries, source lists) for TAM/SAM/SOM models, competitive landscape reviews, and go to market planning, noting that strategic interpretation is owned by the Chief of Staff. Support ad hoc research requests by gathering factual information, validating sources, and presenting findings in an organised and neutral manner. Support the Head of Business Development by maintaining accurate tracking of customer engagements, including meeting notes, next steps, follow up actions, legal documentation, and contract status. Assist with preparation of customer facing packs, data sheets, and documentation when required. Coordinate travel and logistics for investor roadshows and business development activities (CEO/CoS/BD). Manage and update the Company website as required and maintain frequent (at least once per month) posts on the Company social media sites. 3. Finance & Administration Support Assist with accounts payable/receivable workflows, expense tracking, and basic financial data preparation, coordinating with Finance as needed. Track and organise grant related documentation, R&D expenses, and reporting inputs for annual submissions. Maintain data quality, version control, and documentation integrity across financial and administrative systems. Ensure office related procurement (supplies, services, consumables) is well managed and documented, coordinating closely with the Procurement & Logistics Coordinator where responsibilities intersect. Manage office communications, including greeting visitors, answering phones, responding to emails, and directing inquiries as necessary. 4. Documentation and Data Management Organise and maintain digital and physical records for company documents, ensuring easy retrieval and correct version control. Support creation and maintenance of internal documentation including policies, registers, templates, workflows, and SOPs. Prepare reports and presentations for leadership, BD, and internal reviews as required. 5. Quality, Compliance & Information Security Systems Support development of internal processes aligned to ISO 9001, including documentation control, working with the Chief of Staff and senior engineers. Assist in establishing systems, access controls, and documentation structures needed for ISO 27001 information security readiness, working closely with IT providers and the Chief of Staff. Ensure compliance tools and registers remain accurate, current, and well maintained. 6. People, Safety and HR Systems Support Collaborate with the Chief of Staff on recruitment workflows, including job posting processes, scheduling, documentation, and candidate tracking. Improve onboarding and offboarding processes and maintain HR related systems including access control and asset allocation records. Maintain HRIS/KPI systems and support reporting on people metrics and operational KPIs. Support internal events, training sessions, and team building activities to foster a positive workplace culture. Work with OHS representatives to maintain incident and near miss registers and ensure safety documentation is up to date. Qualifications Bachelor's degree in Business, Operations Management, Industrial/Manufacturing Engineering, Commerce, or a related field. Preferred Exposure to quality systems (ISO 9001) or information security frameworks (ISO 27001). Experience with CRM or pipeline tracking tools (e.g. HubSpot, Salesforce, spreadsheets). Experience in startups, manufacturing, aerospace/automotive, hardware technology, or engineering adjacent environments. Capabilities & Experience 3-7 years experience in business operations, administration, commercial support, or compliance/system building roles. Ability to develop and maintain internal systems, documentation frameworks, and operational tools. Experience with financial or commercial analysis (cost tracking, budgeting support, market analysis). Strong communication, structuring, and documentation skills. High level of organisation and the ability to manage multiple concurrent priorities. Strong proficiency with Microsoft 365 and general comfort with digital tools and system adoption. Ability to work collaboratively with engineering, finance, and commercial functions. Measurement of Success (First 6 12 months) Improved visibility for leadership through timely reporting and structured internal documentation. A well maintained customer engagement tracking system with clear follow ups and prioritised BD pipeline. Delivery of high quality market intelligence briefs that support strategic decisions. Smooth finance administration workflows with end of month processes closed out reliably. Operational and compliance systems (ISO 9001/27001 readiness) implemented or significantly progressed. A well organised office environment with strong administrative systems supporting scaling operations. Personal Attributes Detail oriented and structured in organising information and processes. Curious, proactive, and able to improve systems rather than maintain the status quo. Inclusive and collaborative style with strong interpersonal skills. Honest, responsible, and able to maintain confidentiality. Comfortable working in a fast paced, engineering heavy startup environment. Comfort with ambiguity, shifting priorities, and working in a fast paced start up environment. Benefits Competitive salary of $110,000 + statutory superannuation Opportunity to join Employee Stock Ownership Plan (ESOP) post probation. Collaborative and inclusive work environment Flexible working hours (6:30 to 9:30 am start with corresponding end times) Kite Magnetics is an equal opportunity and equal outcome employer. We celebrate you and the diversity you bring and are committed to creating an inclusive and welcoming environment for all employees, suppliers, and customers.
Interconnects Product Architect
Thales Group Hailey, Oxfordshire
Location: Crawley, United KingdomThales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Interconnects Product Architect Crawley - Hybrid (Relocation support can be provided) Thales Intelligence, Surveillance and Reconnaissance (ISR) UK is a principal supplier of UAS, EW and Radar equipment to the UK armed forces, as well as an exporter of these capabilities worldwide.ISR is a highly complex product development environment, focusing on delivering cutting edge products including: Digital Radar Electronic Support Measures (RESM) that provides situational awareness and identify threats even in busy Electronic Transmission Environments Radar Electronic Countermeasures (RECM) that can protect assets by denying tactical advantage and distracting incoming threats.We're growing and we are looking for ambitious Engineers and Architect to join us on the journey. We are actively recruiting an Interconnects Product Architect at an 'SME' or Technical Expert level to join us and hold responsibility for Interconnect & Interface Cabinet architecture and development. Key responsibilities: Lead the design and development of interconnect & interface cabinet solutions for both domestic and export portfolios Define and recommend candidate architectures for the corresponding level (solution or solution element) to satisfy stakeholder expectations according to the standards and re-use policies, the technology roadmap and the business strategy Create a cohesive product line offering and collaborate with other product line architects to ensure cohesion Collaborate with cross-functional teams to ensure optimal design, ensuring interface cabinet and cabling integration across multiple projects, working closely with both systems and hardware teams Support product development through entire lifecycle from bid concept to manufacture and in-service support Establish the solution architecture by making trade-offs between stakeholder expectations, technical and technological solutions and costs, risks and schedule, Assist in the solution development cycle and in defining the co-engineering approach Manage, all along the project life cycle, the assignment of the corresponding level requirements, the management of the performance evaluation and the critical parameters Experience required: Bachelor's degree or equivalent in Electrical Engineering, Mechanical Engineering, Electro-Mechanical or related field. Experience and understanding of electrical interfaces including but not limited to; high speed digital, power distribution, RF and optical interconnect. Significant experience in cable specification and design Experience in cabinet design including but not limited to; backplanes, cable management, rack integration, modular interface architectures. Proficiency in CAD/CAE (Creo, PDMlink, Ansys, Cadence & Eplan desirable) Product line management Experience leading subsystem development activitiesNice To Have: Experience working in Electronic Warfare or similar field Familiarity with Naval Defence standards and regulation Ability to drive Design for X principles into design Your Career At Thales UK Future opportunities will allow you to discover other domains or sites. You will be able to evolve and grow your Competencies in different areas: Room and attention to personal development Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solution Choose between a technical expertise or a leadership path Build an international career within a leading Engineering Group What we can offer We are committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you'll have a myriad of opportunities within our diverse, global organisation.Our packages will include significant bonus, a strong pension contribute, private healthcare, development focused targets and relocation support can be provided if required along with a variety of learning, development and career enhancement opportunities. Further support can be provided towards academic and membership attainments. Security Clearance Statement This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks . For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.Great journeys start here, apply now!
Dec 05, 2025
Full time
Location: Crawley, United KingdomThales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Interconnects Product Architect Crawley - Hybrid (Relocation support can be provided) Thales Intelligence, Surveillance and Reconnaissance (ISR) UK is a principal supplier of UAS, EW and Radar equipment to the UK armed forces, as well as an exporter of these capabilities worldwide.ISR is a highly complex product development environment, focusing on delivering cutting edge products including: Digital Radar Electronic Support Measures (RESM) that provides situational awareness and identify threats even in busy Electronic Transmission Environments Radar Electronic Countermeasures (RECM) that can protect assets by denying tactical advantage and distracting incoming threats.We're growing and we are looking for ambitious Engineers and Architect to join us on the journey. We are actively recruiting an Interconnects Product Architect at an 'SME' or Technical Expert level to join us and hold responsibility for Interconnect & Interface Cabinet architecture and development. Key responsibilities: Lead the design and development of interconnect & interface cabinet solutions for both domestic and export portfolios Define and recommend candidate architectures for the corresponding level (solution or solution element) to satisfy stakeholder expectations according to the standards and re-use policies, the technology roadmap and the business strategy Create a cohesive product line offering and collaborate with other product line architects to ensure cohesion Collaborate with cross-functional teams to ensure optimal design, ensuring interface cabinet and cabling integration across multiple projects, working closely with both systems and hardware teams Support product development through entire lifecycle from bid concept to manufacture and in-service support Establish the solution architecture by making trade-offs between stakeholder expectations, technical and technological solutions and costs, risks and schedule, Assist in the solution development cycle and in defining the co-engineering approach Manage, all along the project life cycle, the assignment of the corresponding level requirements, the management of the performance evaluation and the critical parameters Experience required: Bachelor's degree or equivalent in Electrical Engineering, Mechanical Engineering, Electro-Mechanical or related field. Experience and understanding of electrical interfaces including but not limited to; high speed digital, power distribution, RF and optical interconnect. Significant experience in cable specification and design Experience in cabinet design including but not limited to; backplanes, cable management, rack integration, modular interface architectures. Proficiency in CAD/CAE (Creo, PDMlink, Ansys, Cadence & Eplan desirable) Product line management Experience leading subsystem development activitiesNice To Have: Experience working in Electronic Warfare or similar field Familiarity with Naval Defence standards and regulation Ability to drive Design for X principles into design Your Career At Thales UK Future opportunities will allow you to discover other domains or sites. You will be able to evolve and grow your Competencies in different areas: Room and attention to personal development Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solution Choose between a technical expertise or a leadership path Build an international career within a leading Engineering Group What we can offer We are committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you'll have a myriad of opportunities within our diverse, global organisation.Our packages will include significant bonus, a strong pension contribute, private healthcare, development focused targets and relocation support can be provided if required along with a variety of learning, development and career enhancement opportunities. Further support can be provided towards academic and membership attainments. Security Clearance Statement This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks . For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.Great journeys start here, apply now!
Antenna Product Architect
Thales Group Hailey, Oxfordshire
Location: Crawley, United KingdomThales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Antenna Product Architect Crawley - Hybrid (Relocation support can be provided) Thales Intelligence, Surveillance and Reconnaissance (ISR) UK is a principal supplier of UAS, EW and Radar equipment to the UK armed forces, as well as an exporter of these capabilities worldwide.Entering a new phase of extensive product development ISR is focused on delivering cutting edge products including: Digital Radar Electronic Support Measures (RESM) that provides situational awareness and identify threats even in busy Electronic Transmission Environments Radar Electronic Countermeasures (RECM) that can protect assets by denying tactical advantage and distracting incoming threats.We're growing and we are looking for ambitious Engineers and Architect to join us on the journey. We are actively recruiting an Antenna Product Architect at an 'SME' or Technical Expert level to join us and hold responsibility for the Antenna Sub-system and integration into the overall system architecture. Key Responsibilities: As an Antenna Product Architect, you would be responsible for product definition according to the needs of external or internal stakeholders. Holding responsibility for the viability of the solution your will Lead the design and development of Antenna solutions for both domestic and export portfolios Create a cohesive product line offering and collaborate with other product line architects to ensure cohesion Architect and optimise antenna systems for performance, key characteristics (such as size, weight, power, sustainability) Collaborate with cross-functional teams to ensure optimal design, driving antenna integration across multiple projects, working closely with both systems and hardware teams Define and recommend candidate architectures to satisfy stakeholder expectations according to the standards and re-use policies, the technology roadmap and the business strategy Establish the solution architecture by making trade-offs between stakeholder expectations, technical and technological solutions and costs, risks and schedule, document the associated artefacts Manage, all along the project life cycle, the assignment of the corresponding level requirements, the management of the performance evaluation and the critical parameters Support product development through entire lifecycle from bid concept to manufacture and in-service support Conduct electromagnetic simulations (using Anysys Electrical) to model antenna performance Perform product testing and validation of antennas, ensuring they meet both product and regulatory requirements Experience and skillset require of the successful candidate: Bachelor's degree or higher in Electrical Engineering, RF Engineering, Physics or related field Experience of leading complex Antenna system development Experience of antenna design, integration and test including but not limited to; propagation, radiation patterns, impedance matching, RF design principles, RF testing and measurement equipment, anechoic chamber testing and antenna integration into complex systems Excellent problem-solving skills with the ability to present complex technical concepts to both technical and non-technical stakeholders Experience integrating and qualifying antennas within a larger complex system Ability to work confidently with multiple projects and priorities Exposure to safety critical systems and governanceDesirable but not essential Experience working in Electronic Warfare or similar field Familiarity with Naval Defence standards and regulation Your Career At Thales UK Future opportunities will allow you to discover other domains or sites. You will be able to evolve and grow your Competencies in different areas: Room and attention to personal development Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solution Choose between a technical expertise or a leadership path Build an international career within a leading Engineering Group What we can offer We are committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you'll have a myriad of opportunities within our diverse, global organisation.Our packages will include significant bonus, a strong pension contribute, private healthcare, development focused targets and relocation support can be provided if required along with a variety of learning, development and career enhancement opportunities. Further support can be provided towards academic and membership attainments. Security Clearance Statement This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks . For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior
Dec 05, 2025
Full time
Location: Crawley, United KingdomThales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Antenna Product Architect Crawley - Hybrid (Relocation support can be provided) Thales Intelligence, Surveillance and Reconnaissance (ISR) UK is a principal supplier of UAS, EW and Radar equipment to the UK armed forces, as well as an exporter of these capabilities worldwide.Entering a new phase of extensive product development ISR is focused on delivering cutting edge products including: Digital Radar Electronic Support Measures (RESM) that provides situational awareness and identify threats even in busy Electronic Transmission Environments Radar Electronic Countermeasures (RECM) that can protect assets by denying tactical advantage and distracting incoming threats.We're growing and we are looking for ambitious Engineers and Architect to join us on the journey. We are actively recruiting an Antenna Product Architect at an 'SME' or Technical Expert level to join us and hold responsibility for the Antenna Sub-system and integration into the overall system architecture. Key Responsibilities: As an Antenna Product Architect, you would be responsible for product definition according to the needs of external or internal stakeholders. Holding responsibility for the viability of the solution your will Lead the design and development of Antenna solutions for both domestic and export portfolios Create a cohesive product line offering and collaborate with other product line architects to ensure cohesion Architect and optimise antenna systems for performance, key characteristics (such as size, weight, power, sustainability) Collaborate with cross-functional teams to ensure optimal design, driving antenna integration across multiple projects, working closely with both systems and hardware teams Define and recommend candidate architectures to satisfy stakeholder expectations according to the standards and re-use policies, the technology roadmap and the business strategy Establish the solution architecture by making trade-offs between stakeholder expectations, technical and technological solutions and costs, risks and schedule, document the associated artefacts Manage, all along the project life cycle, the assignment of the corresponding level requirements, the management of the performance evaluation and the critical parameters Support product development through entire lifecycle from bid concept to manufacture and in-service support Conduct electromagnetic simulations (using Anysys Electrical) to model antenna performance Perform product testing and validation of antennas, ensuring they meet both product and regulatory requirements Experience and skillset require of the successful candidate: Bachelor's degree or higher in Electrical Engineering, RF Engineering, Physics or related field Experience of leading complex Antenna system development Experience of antenna design, integration and test including but not limited to; propagation, radiation patterns, impedance matching, RF design principles, RF testing and measurement equipment, anechoic chamber testing and antenna integration into complex systems Excellent problem-solving skills with the ability to present complex technical concepts to both technical and non-technical stakeholders Experience integrating and qualifying antennas within a larger complex system Ability to work confidently with multiple projects and priorities Exposure to safety critical systems and governanceDesirable but not essential Experience working in Electronic Warfare or similar field Familiarity with Naval Defence standards and regulation Your Career At Thales UK Future opportunities will allow you to discover other domains or sites. You will be able to evolve and grow your Competencies in different areas: Room and attention to personal development Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solution Choose between a technical expertise or a leadership path Build an international career within a leading Engineering Group What we can offer We are committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you'll have a myriad of opportunities within our diverse, global organisation.Our packages will include significant bonus, a strong pension contribute, private healthcare, development focused targets and relocation support can be provided if required along with a variety of learning, development and career enhancement opportunities. Further support can be provided towards academic and membership attainments. Security Clearance Statement This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks . For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior
Matchtech
PCB Design Engineer
Matchtech
Senior PCB Design Engineer Location: South of Cambridge Hybrid: 3 days onsite Join a team where exceptional engineering meets real-world impact. We design cutting-edge products across RF, digital, power and analogue domains for commercial, industrial and defence customers. We're known for high-quality engineering, honest collaboration and technology that drives safer, more sustainable outcomes. The Opportunity We're looking for a proactive Senior PCB Design Engineer to turn world-class electronic designs into manufacturable reality. Working closely with multidisciplinary engineers, you'll take full ownership of PCB layout, manufacturability, supplier engagement and release to manufacture. This role goes beyond layout-you'll help shape and advance PCB capability, reporting directly to the Director of Hardware. What You'll Do Convert schematics into robust, manufacturable PCB designs Manage schematic/footprint libraries and generate manufacturing data packs Maintain and develop supplier relationships across PCB CAD, fabrication and assembly Negotiate stack-ups, costs and lead times with manufacturers Own technical delivery of PCB design & manufacture, tracking progress for PMs Lead internal and external design reviews, ensuring designs meet ISO9001, quality and schedule requirements What You Bring A strong track record of PCB design projects; RF/microwave/mm-wave experience highly desirable Expert user of Altium ; familiarity with Siemens PADS a bonus Solid knowledge of SMT, DFA/DFM, IPC standards and EMI/EMC best practice Experience working closely with electronics and mechanical teams Confident communicator able to engage suppliers and influence outcomes HNC/HND or degree in Electronic/Electrical Engineering, plus 5+ years in hardware/product development Offering: Competitive salary + package aligned to your experience Clear routes for technical, commercial or managerial progression Strong support for training and professional development Friendly, collaborative culture with regular social events Hybrid working and excellent transport links to Cambridge
Dec 05, 2025
Full time
Senior PCB Design Engineer Location: South of Cambridge Hybrid: 3 days onsite Join a team where exceptional engineering meets real-world impact. We design cutting-edge products across RF, digital, power and analogue domains for commercial, industrial and defence customers. We're known for high-quality engineering, honest collaboration and technology that drives safer, more sustainable outcomes. The Opportunity We're looking for a proactive Senior PCB Design Engineer to turn world-class electronic designs into manufacturable reality. Working closely with multidisciplinary engineers, you'll take full ownership of PCB layout, manufacturability, supplier engagement and release to manufacture. This role goes beyond layout-you'll help shape and advance PCB capability, reporting directly to the Director of Hardware. What You'll Do Convert schematics into robust, manufacturable PCB designs Manage schematic/footprint libraries and generate manufacturing data packs Maintain and develop supplier relationships across PCB CAD, fabrication and assembly Negotiate stack-ups, costs and lead times with manufacturers Own technical delivery of PCB design & manufacture, tracking progress for PMs Lead internal and external design reviews, ensuring designs meet ISO9001, quality and schedule requirements What You Bring A strong track record of PCB design projects; RF/microwave/mm-wave experience highly desirable Expert user of Altium ; familiarity with Siemens PADS a bonus Solid knowledge of SMT, DFA/DFM, IPC standards and EMI/EMC best practice Experience working closely with electronics and mechanical teams Confident communicator able to engage suppliers and influence outcomes HNC/HND or degree in Electronic/Electrical Engineering, plus 5+ years in hardware/product development Offering: Competitive salary + package aligned to your experience Clear routes for technical, commercial or managerial progression Strong support for training and professional development Friendly, collaborative culture with regular social events Hybrid working and excellent transport links to Cambridge
Matchtech
Senior Radar Analyst
Matchtech
Join the Team That's Shaping the Future of Radar Technology! Are you excited by the idea of transforming complex signals into game-changing insights? Do you thrive in the world where cutting-edge algorithms meet advanced engineering? This is your opportunity to step into a high-impact role at the forefront of next-generation radar innovation. We're searching for a passionate Radar Systems Analyst & Designer to join an elite R&D environment, where your ideas won't just be heard-they'll help define the future of sensing technology. What You'll Do In this role, you'll be a key force behind the analysis, design, and evolution of advanced radar systems. You'll work across the full innovation lifecycle-from blue-sky concepts to real-world trials-collaborating with brilliant minds and industry specialists. Your mission: Create sophisticated mathematical models of radar systems and sub-systems using tools like MATLAB, Simulink, and Mathcad. Develop groundbreaking radar system concepts and digital signal processing algorithms. Translate complex analyses into high-quality design data that guides hardware and software development. Validate hardware and software, ensuring real-world performance meets exacting standards. Produce detailed technical specifications that drive the development of next-generation equipment. Dive deep into radar performance, including data from live trials, and deliver clear reports to both internal teams and external partners. Collaborate with international suppliers to ensure every component meets world-class performance criteria. Present your cutting-edge work to customers and technical audiences. Lead major contributions to new radar system architectures and capabilities. Travel across the UK and abroad, sometimes at short notice, to support trials, collaboration, and customer engagement. If you're driven by innovation, exploration, and real engineering impact, you'll thrive here. What You Bring (Essential) A Bachelor's or Master's degree from a reputable university. Strong experience in MATLAB and digital signal processing. Knowledge of radar, or related fields such as sonar, communications, or image processing. A proven ability to deliver high-quality design and analysis on time and within budget. Self-motivation, curiosity, and a collaborative spirit. Excellent written and verbal communication skills. Bonus skills (Desirable) Expertise in any of the following will make you stand out: Pulse Compression, Doppler Filtering, CFAR, Detection Radar video, image processing, tracking, or plot extraction Phased array radar technologies Embedded software, Linux, FPGA development RF systems, antennas, radar electronics Systems engineering or a research-driven background (papers, patents, academic experience) Hands-on experience in hardware testing and debugging Familiarity with git, JIRA, or similar tools Additional programming languages (Python, C/C++, etc.) Why This Role Is Exceptional You won't just be another engineer, you'll be a key contributor to transformative radar technology with real-world impact. This is a place where innovation moves fast, curiosity is rewarded, and every day brings new technical challenges worth solving. If you're ready to push boundaries and elevate your career in advanced sensing systems, Apply now, and help build the radar systems of tomorrow.
Dec 05, 2025
Full time
Join the Team That's Shaping the Future of Radar Technology! Are you excited by the idea of transforming complex signals into game-changing insights? Do you thrive in the world where cutting-edge algorithms meet advanced engineering? This is your opportunity to step into a high-impact role at the forefront of next-generation radar innovation. We're searching for a passionate Radar Systems Analyst & Designer to join an elite R&D environment, where your ideas won't just be heard-they'll help define the future of sensing technology. What You'll Do In this role, you'll be a key force behind the analysis, design, and evolution of advanced radar systems. You'll work across the full innovation lifecycle-from blue-sky concepts to real-world trials-collaborating with brilliant minds and industry specialists. Your mission: Create sophisticated mathematical models of radar systems and sub-systems using tools like MATLAB, Simulink, and Mathcad. Develop groundbreaking radar system concepts and digital signal processing algorithms. Translate complex analyses into high-quality design data that guides hardware and software development. Validate hardware and software, ensuring real-world performance meets exacting standards. Produce detailed technical specifications that drive the development of next-generation equipment. Dive deep into radar performance, including data from live trials, and deliver clear reports to both internal teams and external partners. Collaborate with international suppliers to ensure every component meets world-class performance criteria. Present your cutting-edge work to customers and technical audiences. Lead major contributions to new radar system architectures and capabilities. Travel across the UK and abroad, sometimes at short notice, to support trials, collaboration, and customer engagement. If you're driven by innovation, exploration, and real engineering impact, you'll thrive here. What You Bring (Essential) A Bachelor's or Master's degree from a reputable university. Strong experience in MATLAB and digital signal processing. Knowledge of radar, or related fields such as sonar, communications, or image processing. A proven ability to deliver high-quality design and analysis on time and within budget. Self-motivation, curiosity, and a collaborative spirit. Excellent written and verbal communication skills. Bonus skills (Desirable) Expertise in any of the following will make you stand out: Pulse Compression, Doppler Filtering, CFAR, Detection Radar video, image processing, tracking, or plot extraction Phased array radar technologies Embedded software, Linux, FPGA development RF systems, antennas, radar electronics Systems engineering or a research-driven background (papers, patents, academic experience) Hands-on experience in hardware testing and debugging Familiarity with git, JIRA, or similar tools Additional programming languages (Python, C/C++, etc.) Why This Role Is Exceptional You won't just be another engineer, you'll be a key contributor to transformative radar technology with real-world impact. This is a place where innovation moves fast, curiosity is rewarded, and every day brings new technical challenges worth solving. If you're ready to push boundaries and elevate your career in advanced sensing systems, Apply now, and help build the radar systems of tomorrow.
Teleperformance
Desktop & site support engineer
Teleperformance City, Bristol
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Staff / Principal Verification Engineer - Media IP
Arm Limited Cambridge, Cambridgeshire
Job Overview This position is an excellent opportunity for an experienced and highly motivated verification engineer to join the Arm Systems Media IP team! The team is responsible for the development of Image Signal Processors (ISPs), Display Processors, and Video codecs for deploying within Arm Compute Subsystems for various end markets, including automotive, IoT, and client market segments. Our intellectual property encompasses RTL, reference drivers, tools, and libraries, enabling our customers to build upon our work to create innovative products! You will specify and develop new hardware verification testbenches for future generation hardware IP. You will improve existing testbenches to increase performance, quality and efficiency. You will also identify areas for improvement in processes and methodologies, then implement those changes to advance our best-practices for hardware verification. This is a new team with plenty of opportunities to shape its future, and your own growth and career progression. Responsibilities Depending on prior experience, the responsibilities of the role can include: Verification ownership of unit level or multi-unit hierarchy or alternatively verification lead of an overall IP (ISP, Display, Video). Architecting verification IP and full verification environments. Reviewing and assessing proposed design changes from a verification complexity point of view. Analysis of data from simulation runs using machine learning and data science techniques to drive efficient bug discovery and debug. Identify cross Media IP process or methodology improvement opportunities, implementing changes to advance hardware verification efficiency. Close collaboration with other Arm engineering teams leading to high quality IP that works well in a complete system. Mentor & support other members of the team. Required skills and experience: Experience in working with constrained-random verification including ownership of a suitably complex verification environment and creating testbenches. Experience developing reusable and scalable code whilst having in depth knowledge of SV UVM. Strong scripting skills - being able to develop scripts to support new and existing flows. Solid software engineering skills including understanding of object oriented programming, data structures, and algorithms. Familiar with the tools and processes for developing testbenches and finishing all aspects of the verification process. Prior technical and/or team leadership skills required for more senior positions. 'Nice to Have' skills and Experience: Team leadership and mentoring experience. Multiprocessing microarchitecture experience including knowledge of bus protocols (e.g. AMBA APB/AHB/AXI). Past experience in Formal Verification testbenches. Experience in video codec, ISP, or display projects, including knowledge of advanced image processing algorithms, such as local tone mapping, noise reduction, motion estimation, transform coding, etc. Experience of Functional Safety product development for the Automotive market (applying standards such as ISO 26262 and/or IEC 61508). Experience with Continuous Integration flows. In Return: You will get to utilise your engineering skills to build support for the technologies and influence millions of devices for years to come. You will be able to drive and bring your ideas to a wider audience, while building your technical leadership and influencing skills. Our 10x mindset guides how we engineer, collaborate, and grow. Understand what it means and how to reflect 10x in your work: Accommodations at Arm At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Hybrid Working at Arm Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. Equal Opportunities at Arm Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Dec 05, 2025
Full time
Job Overview This position is an excellent opportunity for an experienced and highly motivated verification engineer to join the Arm Systems Media IP team! The team is responsible for the development of Image Signal Processors (ISPs), Display Processors, and Video codecs for deploying within Arm Compute Subsystems for various end markets, including automotive, IoT, and client market segments. Our intellectual property encompasses RTL, reference drivers, tools, and libraries, enabling our customers to build upon our work to create innovative products! You will specify and develop new hardware verification testbenches for future generation hardware IP. You will improve existing testbenches to increase performance, quality and efficiency. You will also identify areas for improvement in processes and methodologies, then implement those changes to advance our best-practices for hardware verification. This is a new team with plenty of opportunities to shape its future, and your own growth and career progression. Responsibilities Depending on prior experience, the responsibilities of the role can include: Verification ownership of unit level or multi-unit hierarchy or alternatively verification lead of an overall IP (ISP, Display, Video). Architecting verification IP and full verification environments. Reviewing and assessing proposed design changes from a verification complexity point of view. Analysis of data from simulation runs using machine learning and data science techniques to drive efficient bug discovery and debug. Identify cross Media IP process or methodology improvement opportunities, implementing changes to advance hardware verification efficiency. Close collaboration with other Arm engineering teams leading to high quality IP that works well in a complete system. Mentor & support other members of the team. Required skills and experience: Experience in working with constrained-random verification including ownership of a suitably complex verification environment and creating testbenches. Experience developing reusable and scalable code whilst having in depth knowledge of SV UVM. Strong scripting skills - being able to develop scripts to support new and existing flows. Solid software engineering skills including understanding of object oriented programming, data structures, and algorithms. Familiar with the tools and processes for developing testbenches and finishing all aspects of the verification process. Prior technical and/or team leadership skills required for more senior positions. 'Nice to Have' skills and Experience: Team leadership and mentoring experience. Multiprocessing microarchitecture experience including knowledge of bus protocols (e.g. AMBA APB/AHB/AXI). Past experience in Formal Verification testbenches. Experience in video codec, ISP, or display projects, including knowledge of advanced image processing algorithms, such as local tone mapping, noise reduction, motion estimation, transform coding, etc. Experience of Functional Safety product development for the Automotive market (applying standards such as ISO 26262 and/or IEC 61508). Experience with Continuous Integration flows. In Return: You will get to utilise your engineering skills to build support for the technologies and influence millions of devices for years to come. You will be able to drive and bring your ideas to a wider audience, while building your technical leadership and influencing skills. Our 10x mindset guides how we engineer, collaborate, and grow. Understand what it means and how to reflect 10x in your work: Accommodations at Arm At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Hybrid Working at Arm Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. Equal Opportunities at Arm Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Teleperformance
Desktop & site support engineer
Teleperformance City, Swindon
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Teleperformance
Desktop & site support engineer
Teleperformance Chippenham, Wiltshire
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Matchtech
Electronic Systems Engineer
Matchtech Fareham, Hampshire
Electronic Systems Engineer / Lead 2 Positions Available: Lead & Engineer Level Join a fast-growing aerospace SME working on cutting-edge autonomous aircraft for defence, logistics, and humanitarian missions. We're expanding our engineering team with two hires across seniority levels to support next-generation UAV platforms. The Role You'll design and develop avionics and embedded electronic systems for fixed-wing autonomous aircraft. Work includes system architecture, PCB/electronics design, testing, and integration across flight-critical systems. Lead-level candidates will also set technical direction and guide engineers. What You'll Work On Avionics & embedded system design for UAV platforms Electronic hardware development (schematics, PCB, component selection) Prototyping, testing, and troubleshooting Support flight tests, system integration & manufacturing Compliance with aerospace/defence standards (DO-160, DO-254, SORA) Cross-functional collaboration with software, mechanical, and systems teams Lead role: technical ownership, roadmap planning, mentoring, supplier engagement What You'll Bring STEM degree Experience in electronics, embedded systems, or avionics PCB design & schematic capture (Altium preferred) Understanding of EMC/EMI, multilayer boards & high-reliability design Practical prototyping skills Bonus: C/C++ for microcontrollers (STM32), Python, UAV/flight test exposure Why Join? Exciting growth phase Real impact on next-gen aerospace systems Mix of hands-on engineering and high-level design Local SME with agility, innovation, and visibility Location: Fareham (on-site with hybrid flexibility) Contract: Permanent, full-time
Dec 05, 2025
Full time
Electronic Systems Engineer / Lead 2 Positions Available: Lead & Engineer Level Join a fast-growing aerospace SME working on cutting-edge autonomous aircraft for defence, logistics, and humanitarian missions. We're expanding our engineering team with two hires across seniority levels to support next-generation UAV platforms. The Role You'll design and develop avionics and embedded electronic systems for fixed-wing autonomous aircraft. Work includes system architecture, PCB/electronics design, testing, and integration across flight-critical systems. Lead-level candidates will also set technical direction and guide engineers. What You'll Work On Avionics & embedded system design for UAV platforms Electronic hardware development (schematics, PCB, component selection) Prototyping, testing, and troubleshooting Support flight tests, system integration & manufacturing Compliance with aerospace/defence standards (DO-160, DO-254, SORA) Cross-functional collaboration with software, mechanical, and systems teams Lead role: technical ownership, roadmap planning, mentoring, supplier engagement What You'll Bring STEM degree Experience in electronics, embedded systems, or avionics PCB design & schematic capture (Altium preferred) Understanding of EMC/EMI, multilayer boards & high-reliability design Practical prototyping skills Bonus: C/C++ for microcontrollers (STM32), Python, UAV/flight test exposure Why Join? Exciting growth phase Real impact on next-gen aerospace systems Mix of hands-on engineering and high-level design Local SME with agility, innovation, and visibility Location: Fareham (on-site with hybrid flexibility) Contract: Permanent, full-time
Teleperformance
Desktop & site support engineer
Teleperformance Trowbridge, Wiltshire
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Teleperformance
Desktop & site support engineer
Teleperformance Bath, Somerset
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Teleperformance
Desktop & site support engineer
Teleperformance Clevedon, Somerset
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Teleperformance
Desktop & site support engineer
Teleperformance Rogerstone, Gwent
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Motorola Solutions
QA Lead Engineer
Motorola Solutions Ash, Kent
Motorola Solutions values your privacy . Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Specialty Camera Engineering team based in Ware, UK is responsible for developing cameras for long range surveillance applications, such as border or coastal security. The products are aimed at public and commercial safety. The team is responsible for the development of the complete products, including hardware, firmware and mechanics and takes care of the whole development life-cycle that includes development, testing and maintenance of the systems we build. Job Description Software & Firmware Test Engineer (QA) In this role, you will be an integral part of our dynamic, fast-paced software development team. We are looking for a proactive contributor who thrives on collaboration and is eager to engage in the entire software development lifecycle, from initial concept generation and architectural design through to final implementation and launch.This position follows a hybrid model, combining the flexibility of remote work with essential in-person teamwork. Therefore, candidates must be able to reliably commute to our Ware office to collaborate on key projects and attend scheduled team meetings. Core Technical Proficiencies Programming Languages: Proficiency in C/C++ for embedded systems testing; scripting experience with Python for automation. Processors: Familiarity with Microchip PIC32, ARM architectures, Intel x86 and their software/firmware testing requirements. Operating Systems: Experience with bare-metal, RTOS environments and Linux from a validation and verification perspective. Networking: Understanding of TCP and UDP networking protocols; ability to design and execute relevant test cases. Communication Protocols: Experience testing SPI, I2C, CANbus and other embedded interfaces. Robotics & Control Systems: Experience or strong interest in test automation for robotics or control software. DevOps & CI/CD: Familiarity with automated testing, continuous integration. Version Control: Proficiency with Git and collaborative development workflows for test asset management. Jira ticketing system: experience with bug tracking and issue recording. Advantageous Skills and Knowledge Python: Advanced scripting for automated test development, data analysis, or custom validation tools. Image Processing: Experience in testing image processing pipelines. Camera Systems: Familiarity with camera hardware/software interfaces, sensor validation, and test automation. Hardware/Software Co-Verification: Experience working closely with hardware teams to plan, execute, and document board bring-up and system-level validation. Collaboration & Personal Attributes Cross-Functional Collaboration: Proven ability to work closely with hardware, software, and systems engineering teams to define test requirements, investigate issues, and ensure product quality. Problem-Solving: Strong troubleshooting and root cause analysis skills for complex embedded systems. Adaptability: Eagerness to learn new tools, technologies, and adapt to dynamic project requirements. Initiative: Proactive in developing new tests, automating manual processes, and identifying/resolving quality issues. Communication: Ability to document test plans, results, bugs, and provide actionable feedback to both software and hardware stakeholders. Ownership: Lead and drive key quality assurance and automation projects from conception to completion. Test Strategy: Define and implement our overarching test strategy, ensuring all new features and products meet our quality standards across multiple scrum teams Collaboration: Work closely with product managers and cross-functional teams to define requirements, identify risks, and ensure project goals are met. Continuous Integration: Integrate automated tests into our CI/CD pipelines to enable continuous testing and faster feedback loops. Debugging & Analysis: Analyze test results, identify and report bugs, and perform root cause analysis to ensure timely resolution. Pipeline Optimization: Assist in the maintenance and improvement of our build and deployment pipelines, helping to streamline our release process. Continuous Improvement: Contribute to the improvement of our QA processes, tools, and best practices. Reporting: Analyze test results, identify and report bugs, and work with the development team to ensure timely resolution. Basic Requirements Bachelor's Degree is required, with an emphasis on Computer Science, Computer Engineering, or experience in a related technical discipline Hands-on experience as a senior level SDET or QA Automation Engineer Strong programming skills in a relevant language (i.e. Python, C#, etc.) Practical experience with CI/CD platforms (i.e. Jira, GitHub Actions) Excellent verbal and written communication skills to articulate technical concepts and project plans to both technical and non-technical stakeholders Experience with performance and load testing tools Familiarity with Docker or other containerization technologies Prior experience mentoring or leading other QA Engineers In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes. Two weeks additional pay per year (holiday bonus). 25 days holiday entitlement + bank holidays. Attractive defined contribution pension scheme. Employee stock purchase plan. Flexible working options. Private medical care. Life assurance. Enhanced maternity and paternity pay. Career development support and wide ranging learning opportunities. Employee health and wellbeing support EAP, wellbeing guidance etc. Carbon neutral initiatives/goals. Corporate social responsibility initiatives including support for volunteering days. Well known companies discount scheme. Travel RequirementsUnder 10% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
Dec 05, 2025
Full time
Motorola Solutions values your privacy . Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Specialty Camera Engineering team based in Ware, UK is responsible for developing cameras for long range surveillance applications, such as border or coastal security. The products are aimed at public and commercial safety. The team is responsible for the development of the complete products, including hardware, firmware and mechanics and takes care of the whole development life-cycle that includes development, testing and maintenance of the systems we build. Job Description Software & Firmware Test Engineer (QA) In this role, you will be an integral part of our dynamic, fast-paced software development team. We are looking for a proactive contributor who thrives on collaboration and is eager to engage in the entire software development lifecycle, from initial concept generation and architectural design through to final implementation and launch.This position follows a hybrid model, combining the flexibility of remote work with essential in-person teamwork. Therefore, candidates must be able to reliably commute to our Ware office to collaborate on key projects and attend scheduled team meetings. Core Technical Proficiencies Programming Languages: Proficiency in C/C++ for embedded systems testing; scripting experience with Python for automation. Processors: Familiarity with Microchip PIC32, ARM architectures, Intel x86 and their software/firmware testing requirements. Operating Systems: Experience with bare-metal, RTOS environments and Linux from a validation and verification perspective. Networking: Understanding of TCP and UDP networking protocols; ability to design and execute relevant test cases. Communication Protocols: Experience testing SPI, I2C, CANbus and other embedded interfaces. Robotics & Control Systems: Experience or strong interest in test automation for robotics or control software. DevOps & CI/CD: Familiarity with automated testing, continuous integration. Version Control: Proficiency with Git and collaborative development workflows for test asset management. Jira ticketing system: experience with bug tracking and issue recording. Advantageous Skills and Knowledge Python: Advanced scripting for automated test development, data analysis, or custom validation tools. Image Processing: Experience in testing image processing pipelines. Camera Systems: Familiarity with camera hardware/software interfaces, sensor validation, and test automation. Hardware/Software Co-Verification: Experience working closely with hardware teams to plan, execute, and document board bring-up and system-level validation. Collaboration & Personal Attributes Cross-Functional Collaboration: Proven ability to work closely with hardware, software, and systems engineering teams to define test requirements, investigate issues, and ensure product quality. Problem-Solving: Strong troubleshooting and root cause analysis skills for complex embedded systems. Adaptability: Eagerness to learn new tools, technologies, and adapt to dynamic project requirements. Initiative: Proactive in developing new tests, automating manual processes, and identifying/resolving quality issues. Communication: Ability to document test plans, results, bugs, and provide actionable feedback to both software and hardware stakeholders. Ownership: Lead and drive key quality assurance and automation projects from conception to completion. Test Strategy: Define and implement our overarching test strategy, ensuring all new features and products meet our quality standards across multiple scrum teams Collaboration: Work closely with product managers and cross-functional teams to define requirements, identify risks, and ensure project goals are met. Continuous Integration: Integrate automated tests into our CI/CD pipelines to enable continuous testing and faster feedback loops. Debugging & Analysis: Analyze test results, identify and report bugs, and perform root cause analysis to ensure timely resolution. Pipeline Optimization: Assist in the maintenance and improvement of our build and deployment pipelines, helping to streamline our release process. Continuous Improvement: Contribute to the improvement of our QA processes, tools, and best practices. Reporting: Analyze test results, identify and report bugs, and work with the development team to ensure timely resolution. Basic Requirements Bachelor's Degree is required, with an emphasis on Computer Science, Computer Engineering, or experience in a related technical discipline Hands-on experience as a senior level SDET or QA Automation Engineer Strong programming skills in a relevant language (i.e. Python, C#, etc.) Practical experience with CI/CD platforms (i.e. Jira, GitHub Actions) Excellent verbal and written communication skills to articulate technical concepts and project plans to both technical and non-technical stakeholders Experience with performance and load testing tools Familiarity with Docker or other containerization technologies Prior experience mentoring or leading other QA Engineers In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes. Two weeks additional pay per year (holiday bonus). 25 days holiday entitlement + bank holidays. Attractive defined contribution pension scheme. Employee stock purchase plan. Flexible working options. Private medical care. Life assurance. Enhanced maternity and paternity pay. Career development support and wide ranging learning opportunities. Employee health and wellbeing support EAP, wellbeing guidance etc. Carbon neutral initiatives/goals. Corporate social responsibility initiatives including support for volunteering days. Well known companies discount scheme. Travel RequirementsUnder 10% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
Teleperformance
Desktop & site support engineer
Teleperformance Weston-super-mare, Somerset
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
System Recruitment
2nd 3rd Line Software Support
System Recruitment Ratcliffe On The Wreake, Leicestershire
2nd 3rd Line Software Support Job Type: Permanent Location: Leicester Post Code: LE7 1HR Salary: 35,000 to 38,000 Start Date: ASAP It is required for you to drive and have your own transport as the office location is not served by public transport Established technology company providing software and hardware to specific business sectors is currently looking for an experienced 2nd 3rd Line Software Support Officer to join their UK HQ in Leicester. You role will be to; Provide third line technical response support to UK & Europe and rest of the world Provide highly responsive second-line technical support to the Customer Service Desk, field engineers and designated key client service engineers. Develop and maintain all technical support documentation Provide networking and software set up support to field engineers Attend site to provide technical assistance when required Configure devices where necessary prior to despatch to engineers/customers. Undertake remote set up work for new clients. Undertake on-site training as required. Conduct remote training one on one or via webinars. Skills & Experience Extensive Software Support experience, maybe from an MSP background At least 5 years' experience in similar role. A good understanding of databases - Postgres, MSSQL Some exposure to Software Testing would be advantageous Software Development - PHP, C, Java, React General knowledge of common network protocols Knowledge of ticketing and case management software Excellent communications skills and a customer service ethos. Good problem-solving skills and the ability to come up with creative solutions. Excellent teamwork and able to work with all levels of staff from senior management to end users. Ability to multitask as may need to work on multiple problems simultaneously. Excellent listening skills to establish the issues that users are facing. Ability to work well under pressure and remain calm when things go wrong. The role will suit individuals currently working as 2nd 3rd Line Software Support, Technical Support, Network Support and be living within a commutable distance of Leicester, Melton Mowbray, Loughborough, Nottingham, Derby, Oakham, Corby, Coalville or be willing to relocate. Please forward your CV by clicking Apply Now!
Nov 03, 2025
Full time
2nd 3rd Line Software Support Job Type: Permanent Location: Leicester Post Code: LE7 1HR Salary: 35,000 to 38,000 Start Date: ASAP It is required for you to drive and have your own transport as the office location is not served by public transport Established technology company providing software and hardware to specific business sectors is currently looking for an experienced 2nd 3rd Line Software Support Officer to join their UK HQ in Leicester. You role will be to; Provide third line technical response support to UK & Europe and rest of the world Provide highly responsive second-line technical support to the Customer Service Desk, field engineers and designated key client service engineers. Develop and maintain all technical support documentation Provide networking and software set up support to field engineers Attend site to provide technical assistance when required Configure devices where necessary prior to despatch to engineers/customers. Undertake remote set up work for new clients. Undertake on-site training as required. Conduct remote training one on one or via webinars. Skills & Experience Extensive Software Support experience, maybe from an MSP background At least 5 years' experience in similar role. A good understanding of databases - Postgres, MSSQL Some exposure to Software Testing would be advantageous Software Development - PHP, C, Java, React General knowledge of common network protocols Knowledge of ticketing and case management software Excellent communications skills and a customer service ethos. Good problem-solving skills and the ability to come up with creative solutions. Excellent teamwork and able to work with all levels of staff from senior management to end users. Ability to multitask as may need to work on multiple problems simultaneously. Excellent listening skills to establish the issues that users are facing. Ability to work well under pressure and remain calm when things go wrong. The role will suit individuals currently working as 2nd 3rd Line Software Support, Technical Support, Network Support and be living within a commutable distance of Leicester, Melton Mowbray, Loughborough, Nottingham, Derby, Oakham, Corby, Coalville or be willing to relocate. Please forward your CV by clicking Apply Now!

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