Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.
Dec 07, 2025
Full time
Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.
Why should you work for ABP? Have the chance to make a difference in a business critical to UK trade. Work within an exciting, innovative, growing business. You can thrive in an inclusive environment where every individual can be themselves and feel respected. Receive a competitive salary and benefits package. Get support for training, personal development, and further education. Benefit from support and engagement through dedicated management and leadership. We are looking for a Port Security Officer to join us in our Southampton Port (SGL Marchwood) to ensure the port is kept secured with access restricted to authorised people, vehicles, and cargo only by always providing high visibility and overt presence. This is not your typical desk job - you'll be actively engaging with key stakeholders, building strong relationships, and playing a vital part in delivering exceptional service. If you're energetic, people-focused, and thrive in a fast-paced environment, we'd love to hear from you! Key Responsibilities Control access to the port for authorised personnel and vehicles Patrol port areas and maintain a visible security presence Manage visitor access and issue permits and passes Operate CCTV and conduct vehicle/person searches as required Respond to incidents, provide first aid, and support emergency response Perform building checks and secure infrastructure out of hours Support investigations and complete accurate incident reports Act as Fire Marshal, Oil Spill Responder, and Water Rescue operative (training provided) Deliver excellent customer service and maintain strong stakeholder relationships What We're Looking For Full, clean UK driving licence Eligible for UK Government Security Clearance Willingness to work 12-hour shifts on a 24/7/365 rota Ability to follow procedures and remain calm under pressure Strong communication and teamwork skills Experience in security, military, or maritime environments Working Pattern This role operates on a 24/7/365 shift rota, with 12-hour shifts alternating between 06:00-18:00 (days) and 18:00-06:00 (nights), including weekends and public holidays. We offer a competitive salary, contributory pension from day one (Starting at 3% employee contribution with 5% company match), private healthcare, access to our Employee Assistance Program, 26 days annual leave (plus bank holidays - plus the option to purchase additional days), wide range of discounts and cash back with high street and online retailers. We provide inclusive work environment with an in-house training academy which offers ongoing opportunities to develop your skills. Additional Information When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits. Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also. We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.
Dec 06, 2025
Full time
Why should you work for ABP? Have the chance to make a difference in a business critical to UK trade. Work within an exciting, innovative, growing business. You can thrive in an inclusive environment where every individual can be themselves and feel respected. Receive a competitive salary and benefits package. Get support for training, personal development, and further education. Benefit from support and engagement through dedicated management and leadership. We are looking for a Port Security Officer to join us in our Southampton Port (SGL Marchwood) to ensure the port is kept secured with access restricted to authorised people, vehicles, and cargo only by always providing high visibility and overt presence. This is not your typical desk job - you'll be actively engaging with key stakeholders, building strong relationships, and playing a vital part in delivering exceptional service. If you're energetic, people-focused, and thrive in a fast-paced environment, we'd love to hear from you! Key Responsibilities Control access to the port for authorised personnel and vehicles Patrol port areas and maintain a visible security presence Manage visitor access and issue permits and passes Operate CCTV and conduct vehicle/person searches as required Respond to incidents, provide first aid, and support emergency response Perform building checks and secure infrastructure out of hours Support investigations and complete accurate incident reports Act as Fire Marshal, Oil Spill Responder, and Water Rescue operative (training provided) Deliver excellent customer service and maintain strong stakeholder relationships What We're Looking For Full, clean UK driving licence Eligible for UK Government Security Clearance Willingness to work 12-hour shifts on a 24/7/365 rota Ability to follow procedures and remain calm under pressure Strong communication and teamwork skills Experience in security, military, or maritime environments Working Pattern This role operates on a 24/7/365 shift rota, with 12-hour shifts alternating between 06:00-18:00 (days) and 18:00-06:00 (nights), including weekends and public holidays. We offer a competitive salary, contributory pension from day one (Starting at 3% employee contribution with 5% company match), private healthcare, access to our Employee Assistance Program, 26 days annual leave (plus bank holidays - plus the option to purchase additional days), wide range of discounts and cash back with high street and online retailers. We provide inclusive work environment with an in-house training academy which offers ongoing opportunities to develop your skills. Additional Information When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits. Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also. We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.
Get Staffed Online Recruitment Limited
Aylesford, Kent
Receptionist and Office Admin (Full-time, Permanent) Office Hours 8:30am to 5pm, Monday to Friday Onsite Aylesford, Kent Unlock your potential with our client Our client is a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world's best-known food, beverage, and nutrition brands. Part of the NAGASE Group, their expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customised Services. Their global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to customers. They are recognised for their deep expertise, commitment to excellence, and bold innovation which have earned them a strong reputation as a trusted industry leader. Wherever your career is headed, you'll find direction, opportunity, and belonging with them. What does the Receptionist and Office Admin role involve? As the Receptionist and Office Administrator, you will serve as the first point of contact for all visitors and callers, providing a welcoming and professional front-of-house experience. Your primary responsibilities will include greeting guests in person and over the phone, handling general inquiries, and directing them to the appropriate departments. You will also be responsible for maintaining accurate visitor records and managing the sign-in process at reception. Beyond front desk duties, you will play a vital role in supporting the wider site operations through a range of administrative tasks. These may include issuing parking permits, assisting with the coordination of employee benefits, and providing ad-hoc support to the HR team as needed. An important aspect of this role will also involve managing purchase requests from departmental managers across the business, ensuring the timely and accurate placement of orders in line with company procedures. What's in it for you? Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership Discretionary bonus Access to flexible pay with Aslan What to expect? Maintain reception area by keeping it clean and tidy. Receiving and distributing post and deliveries. Posting out mail. Answering and forwarding calls from the Mainline. Manage and maintain consumables stock for both sites (cleaning products, canteen refreshments, meeting room drinks, etc.). Oversee the upkeep of water coolers and coffee machines across the site, liaising with external suppliers to resolve any maintenance or service issues promptly. Process and place general purchase orders on behalf of all departments across the site (stationery, PPE, etc.), ensuring compliance with the company's approval process. Ensure effective organisation of purchase orders by maintaining a well-structured and up-to-date invoice filing system. Coordinate and place meeting lunch orders as requested by management, ensuring timely delivery and alignment with dietary requirements. Maintain security standards by following procedures and controlling access (monitor visitor records and issuing visitor access fobs). Support management with scheduling of meetings and minute-taking when required. Maintain the company movements log to ensure accurate visibility of who is on-site at any given time. Perform other administrative duties such as filing, photocopying, collating, etc. Booking/Organising transport arrangements for visitors. Support the organisation of company social and charity events. Coordinate the annual health surveillance testing and flu vaccination program, under the guidance of the HR department, ensuring smooth scheduling and communication with employees. Coordinate the scheduling and delivery of monthly on-site massage sessions for employees, ensuring smooth organisation and communication. Conduct monthly Health and Safety inspections of the reception area to ensure compliance with workplace standards and maintain a safe, welcoming environment. Maintain company notice boards. Support with organisation of monthly Town Hall meetings. Support with any ad-hoc tasks or projects as required by HR or the General Manager. Does this sound like you? Minimum 1 year of working experience in a front office handling administrative/receptionist responsibilities. Excellent organisation skills. Confident using Microsoft Office (Outlook, Word, Excel, etc.). Friendly and approachable. Excellent verbal and written communication skills. Ability to be resourceful and proactive in dealing with issues that may arise. Interested? Our client would love to hear from you! Click apply and complete your application.
Dec 06, 2025
Full time
Receptionist and Office Admin (Full-time, Permanent) Office Hours 8:30am to 5pm, Monday to Friday Onsite Aylesford, Kent Unlock your potential with our client Our client is a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world's best-known food, beverage, and nutrition brands. Part of the NAGASE Group, their expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customised Services. Their global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to customers. They are recognised for their deep expertise, commitment to excellence, and bold innovation which have earned them a strong reputation as a trusted industry leader. Wherever your career is headed, you'll find direction, opportunity, and belonging with them. What does the Receptionist and Office Admin role involve? As the Receptionist and Office Administrator, you will serve as the first point of contact for all visitors and callers, providing a welcoming and professional front-of-house experience. Your primary responsibilities will include greeting guests in person and over the phone, handling general inquiries, and directing them to the appropriate departments. You will also be responsible for maintaining accurate visitor records and managing the sign-in process at reception. Beyond front desk duties, you will play a vital role in supporting the wider site operations through a range of administrative tasks. These may include issuing parking permits, assisting with the coordination of employee benefits, and providing ad-hoc support to the HR team as needed. An important aspect of this role will also involve managing purchase requests from departmental managers across the business, ensuring the timely and accurate placement of orders in line with company procedures. What's in it for you? Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership Discretionary bonus Access to flexible pay with Aslan What to expect? Maintain reception area by keeping it clean and tidy. Receiving and distributing post and deliveries. Posting out mail. Answering and forwarding calls from the Mainline. Manage and maintain consumables stock for both sites (cleaning products, canteen refreshments, meeting room drinks, etc.). Oversee the upkeep of water coolers and coffee machines across the site, liaising with external suppliers to resolve any maintenance or service issues promptly. Process and place general purchase orders on behalf of all departments across the site (stationery, PPE, etc.), ensuring compliance with the company's approval process. Ensure effective organisation of purchase orders by maintaining a well-structured and up-to-date invoice filing system. Coordinate and place meeting lunch orders as requested by management, ensuring timely delivery and alignment with dietary requirements. Maintain security standards by following procedures and controlling access (monitor visitor records and issuing visitor access fobs). Support management with scheduling of meetings and minute-taking when required. Maintain the company movements log to ensure accurate visibility of who is on-site at any given time. Perform other administrative duties such as filing, photocopying, collating, etc. Booking/Organising transport arrangements for visitors. Support the organisation of company social and charity events. Coordinate the annual health surveillance testing and flu vaccination program, under the guidance of the HR department, ensuring smooth scheduling and communication with employees. Coordinate the scheduling and delivery of monthly on-site massage sessions for employees, ensuring smooth organisation and communication. Conduct monthly Health and Safety inspections of the reception area to ensure compliance with workplace standards and maintain a safe, welcoming environment. Maintain company notice boards. Support with organisation of monthly Town Hall meetings. Support with any ad-hoc tasks or projects as required by HR or the General Manager. Does this sound like you? Minimum 1 year of working experience in a front office handling administrative/receptionist responsibilities. Excellent organisation skills. Confident using Microsoft Office (Outlook, Word, Excel, etc.). Friendly and approachable. Excellent verbal and written communication skills. Ability to be resourceful and proactive in dealing with issues that may arise. Interested? Our client would love to hear from you! Click apply and complete your application.
Senior Hair Stylist and Extension Technician Location: London Salary: Competitive Vacancy Type: Full Time, Permanent The Role We are seeking a highly skilled and passionate Senior Hair Stylist & Extension Technician to join our dynamic salon team. This role offers an exciting opportunity for experienced professionals to showcase their expertise in hair extensions, advanced styling, and client care. The ideal candidate will possess a strong background in cosmetology and barbering, with excellent communication skills and a dedication to delivering exceptional customer service. As a senior team member, you will also mentor junior stylists and contribute to the overall success of our salon. This position requires proficiency in salon software such as MINDBODY, a thorough understanding of sanitation standards, and the ability to upsell retail products effectively. Key Responsibilities Perform a wide range of hair styling services including cutting, coloring, and special occasion styling. Specialize in hair extensions application and removal, ensuring natural look and client satisfaction. Apply eyelash extensions, nail care, and makeup applications as part of comprehensive beauty services. Maintain high standards of sanitation and safety in accordance with industry regulations. Utilize salon software like MINDBODY for appointment scheduling, client records, and retail sales tracking. Manage front desk duties including client check-in/out, scheduling appointments, and answering inquiries. Mentor and train junior stylists on techniques such as hair threading, color theory, and store management. Assist with retail sales through upselling techniques; recommend products based on client needs. Keep up-to-date with current trends in hair styling, barbering, and beauty treatments to provide innovative services. Support store management in daily operations to ensure smooth salon workflow. Skills and Qualifications Proven experience as a Hair Stylist with specialization in hair extensions and advanced styling techniques. Strong background in cosmetology or barbering with valid licensing. Experience working with salon software such as MINDBODY is preferred. Demonstrated expertise in color theory, sanitation practices, and retail sales strategies. Skilled in using tools like straight razors and performing nail care or eyelash extension services is a plus. Excellent communication skills with the ability to educate clients on hair care routines and product usage. Prior mentoring or leadership experience within a salon environment is highly desirable. Join our team to elevate your career while delivering outstanding beauty services that leave clients feeling confident and beautiful! To Apply If you feel you are a suitable candidate and would like to work for Andy Monzer, please do not hesitate to apply.
Dec 06, 2025
Full time
Senior Hair Stylist and Extension Technician Location: London Salary: Competitive Vacancy Type: Full Time, Permanent The Role We are seeking a highly skilled and passionate Senior Hair Stylist & Extension Technician to join our dynamic salon team. This role offers an exciting opportunity for experienced professionals to showcase their expertise in hair extensions, advanced styling, and client care. The ideal candidate will possess a strong background in cosmetology and barbering, with excellent communication skills and a dedication to delivering exceptional customer service. As a senior team member, you will also mentor junior stylists and contribute to the overall success of our salon. This position requires proficiency in salon software such as MINDBODY, a thorough understanding of sanitation standards, and the ability to upsell retail products effectively. Key Responsibilities Perform a wide range of hair styling services including cutting, coloring, and special occasion styling. Specialize in hair extensions application and removal, ensuring natural look and client satisfaction. Apply eyelash extensions, nail care, and makeup applications as part of comprehensive beauty services. Maintain high standards of sanitation and safety in accordance with industry regulations. Utilize salon software like MINDBODY for appointment scheduling, client records, and retail sales tracking. Manage front desk duties including client check-in/out, scheduling appointments, and answering inquiries. Mentor and train junior stylists on techniques such as hair threading, color theory, and store management. Assist with retail sales through upselling techniques; recommend products based on client needs. Keep up-to-date with current trends in hair styling, barbering, and beauty treatments to provide innovative services. Support store management in daily operations to ensure smooth salon workflow. Skills and Qualifications Proven experience as a Hair Stylist with specialization in hair extensions and advanced styling techniques. Strong background in cosmetology or barbering with valid licensing. Experience working with salon software such as MINDBODY is preferred. Demonstrated expertise in color theory, sanitation practices, and retail sales strategies. Skilled in using tools like straight razors and performing nail care or eyelash extension services is a plus. Excellent communication skills with the ability to educate clients on hair care routines and product usage. Prior mentoring or leadership experience within a salon environment is highly desirable. Join our team to elevate your career while delivering outstanding beauty services that leave clients feeling confident and beautiful! To Apply If you feel you are a suitable candidate and would like to work for Andy Monzer, please do not hesitate to apply.
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job! Hire Desk Controller - Guildford - Monday to Friday - 40 Hours Per Week Based in the depot, the Hire Desk Controller is a vital part of operations on the front line of sales and customer service click apply for full job details
Dec 05, 2025
Full time
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job! Hire Desk Controller - Guildford - Monday to Friday - 40 Hours Per Week Based in the depot, the Hire Desk Controller is a vital part of operations on the front line of sales and customer service click apply for full job details
Software Licensing Officer Department: Digital, Data & Technology Group Salary: Starting from £31,236, rising to £37,694 Contract Type: Full Time, Fixed Term Closing Date: Thursday, 08 January 2026 Interview Date: Thursday, 29 January 2026 Reference: KD13212 About the role DDaT provides support for the University of Bath's software approval and procurement. The Software Licensing Officer helps ensure compliance, value for money, and efficient provision/renewal of software licences for the university. They review software licence requests, ensuring they are effectively triaged, then liaise with colleagues, requesters, and suppliers to ensure coherence and value for money purchasing. They input data into the Software Catalogue and ensure accurate, efficient, and effective processes, promoting a positive customer experience and highlighting areas for improvement. The incumbent must maintain software licensing knowledge materials and ensure effective information management in accordance with agreed procedures, highlighting any shortfalls to the Software Licensing Manager and Director of IT Services as appropriate. They manage the licence renewal calendar to ensure prompt action before licence termination. The role holder provides information and advice to ensure compliance, coherence, co-ordination, and cost-efficient ways of securing software licences and hardware contracts. They deputise for the Manager of Software Licensing when required. The incumbent must establish positive relationships with DDaT teams, especially Cyber, Service Desk, and Procurement, plus university-wide product owners, to deliver an efficient, effective service and value for money for the organisation. About you You will: Be attentive to detail and committed to delivering an exemplary customer experience Approach your work positively and proactively, enjoying and succeeding in the role Have proven success in an IT customer service environment, delivering outputs on time and to quality standards Identify and implement improvements to ensure requests are processed efficiently and effectively Work with minimal supervision, while knowing when to seek advice Have the confidence to say no when required and make informed decisions Enjoy problem-solving and steadily building your IT software knowledge base Further information This role is offered on a fixed-term basis (36.5 hours per week), starting in February 2026, with an expected end date of 12 February 2027. For an informal discussion about the role, please contact Jyoti Patel - Software Licensing Manager, or Adrian Hooper - IT Service Manager (Specialist). However, please ensure that you submit your application through the university's website. We consider ourselves to be a university where difference is celebrated, respected, and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN Award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader and an autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you We're continually expanding our benefits package to better support you and enhance your experience with us, and the below is just an example of some of the many great benefits we offer: Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses Generous employer contributory pension schemes Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work-life balance A wide range of personal and professional development opportunities, including Apprenticeships, LinkedIn Learning, and more Free entry to the Holburne Museum in Bath Local discounts and more A family-friendly workplace An excellent reward package that recognises the talents of our diverse workforce Relocation allowance Visa reimbursement and an Interest-Free Loan to help with the cost of some immigration expenses Find out more about our benefits and watch the video on our website to hear from our staff about what makes the University of Bath a great place to work, as well as following us on X and LinkedIn. Right to Work in the UK: We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship, and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage. Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage. JBRP1_UKTJ
Dec 05, 2025
Full time
Software Licensing Officer Department: Digital, Data & Technology Group Salary: Starting from £31,236, rising to £37,694 Contract Type: Full Time, Fixed Term Closing Date: Thursday, 08 January 2026 Interview Date: Thursday, 29 January 2026 Reference: KD13212 About the role DDaT provides support for the University of Bath's software approval and procurement. The Software Licensing Officer helps ensure compliance, value for money, and efficient provision/renewal of software licences for the university. They review software licence requests, ensuring they are effectively triaged, then liaise with colleagues, requesters, and suppliers to ensure coherence and value for money purchasing. They input data into the Software Catalogue and ensure accurate, efficient, and effective processes, promoting a positive customer experience and highlighting areas for improvement. The incumbent must maintain software licensing knowledge materials and ensure effective information management in accordance with agreed procedures, highlighting any shortfalls to the Software Licensing Manager and Director of IT Services as appropriate. They manage the licence renewal calendar to ensure prompt action before licence termination. The role holder provides information and advice to ensure compliance, coherence, co-ordination, and cost-efficient ways of securing software licences and hardware contracts. They deputise for the Manager of Software Licensing when required. The incumbent must establish positive relationships with DDaT teams, especially Cyber, Service Desk, and Procurement, plus university-wide product owners, to deliver an efficient, effective service and value for money for the organisation. About you You will: Be attentive to detail and committed to delivering an exemplary customer experience Approach your work positively and proactively, enjoying and succeeding in the role Have proven success in an IT customer service environment, delivering outputs on time and to quality standards Identify and implement improvements to ensure requests are processed efficiently and effectively Work with minimal supervision, while knowing when to seek advice Have the confidence to say no when required and make informed decisions Enjoy problem-solving and steadily building your IT software knowledge base Further information This role is offered on a fixed-term basis (36.5 hours per week), starting in February 2026, with an expected end date of 12 February 2027. For an informal discussion about the role, please contact Jyoti Patel - Software Licensing Manager, or Adrian Hooper - IT Service Manager (Specialist). However, please ensure that you submit your application through the university's website. We consider ourselves to be a university where difference is celebrated, respected, and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN Award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader and an autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you We're continually expanding our benefits package to better support you and enhance your experience with us, and the below is just an example of some of the many great benefits we offer: Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses Generous employer contributory pension schemes Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work-life balance A wide range of personal and professional development opportunities, including Apprenticeships, LinkedIn Learning, and more Free entry to the Holburne Museum in Bath Local discounts and more A family-friendly workplace An excellent reward package that recognises the talents of our diverse workforce Relocation allowance Visa reimbursement and an Interest-Free Loan to help with the cost of some immigration expenses Find out more about our benefits and watch the video on our website to hear from our staff about what makes the University of Bath a great place to work, as well as following us on X and LinkedIn. Right to Work in the UK: We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship, and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage. Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage. JBRP1_UKTJ
Mechanical Design Engineer - Defence Sector - Permanent - Attractive - Buckinghamshire A Mechanical Design Engineer is needed for an established supplier of engineering solutions for the defence sector. They specialise in the design, manufacture and support of control systems, and power systems for defence platforms within the safety critical and harsh environment domain. The company now needs a Mechanical Design Engineer to create CAD designs, modification, and improvement of existing 2D and 3D CAD, fabrication drawings, BoM's, and other manufacturing data. The Mechanical Design Engineer will be generating 3D CAD models using Autodesk Inventor, fabrication drawings, and manufacturing data to support existing products and new designs of electro-mechanical products. The Mechanical Design Engineer will be working on enclosures, cabinets, and operator consoles, all of which need to be ruggedised to meet demands of harsh environments, adhering to the strict safety critical defence standards. There will be a trade test to carry out a set of tasks on a test 3D object in Autodesk Inventor. The Mechanical Design Engineer Responsibilities: Accuracy and quality of drawings and data and compliance of own work with requirements. Understanding work packages complex statements of works and technical instructions. Working as part of a team to design and develop electro-mechanical products. An emphasis on ruggedisation for harsh environments and defence standards. Work through whole life-cycle, (requirements, development, drawings, calculations, and reports). Work with the Engineering Project Manager to ensure efficient, accurate and on time completion. Reviewing designs in respect to compliance, obsolescence, and manufacturability of a design. Follow a DFMA philosophy when producing manufacturable designs. Adhere to, the design control processes within the company Business Management System. Provide technical support to other parts of a business, project managers, and customers. Understand the full scope of a project and be able to contribute to all aspects as required. Manage design changes in accordance with company procedures. Updating stock records and maintain datasheets and similar part information. Liaise with fabricators to improve processes, product quality, and communications. Key Skills/Experience Required for the Mechanical Design Engineer Bachelor's degree with honours in Mechanical Design / HNC or HND with relevant experience. Experience of mechanical design, product development, and manufacture. Ideally Experience with sheet metal fabrication and an understanding of design techniques. Experience using Autodesk Inventor 3D CAD to design high quality models and create BoM's. Able of designing to critical standards adhering to regulatory and industry legalisation. Able to Manage time, priorities, and deadlines to ensure on time delivery of tasks Designing and developing enclosures and cabinets would be advantageous. Experience with FEA, CFD etc, using hand calculations and associated software tools. Passionate about mechanical engineering, designing with a continuous improvement mind set. Excellent communication skills and be able to write reports and create presentations if required Understanding of sheet metal fabrication, welding and coating technology is essential. Able to work effectively with cross-functional teams, engineers, designers, and stakeholders. Candidates must be Sole British Nationals only as full UK Security Clearance (SC) will be required, and this is due to the nature of the Defence products involved Demand for this role will undoubtedly be high, and interviews will be arranged very soon. If you have the right experience and you want to be considered, please apply today. If you have any questions about the Mechanical Design Engineer role, please contact Peter Heap at Jonathan Lee Recruitment on (phone number removed) or send suitable CV's to (url removed) Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Dec 05, 2025
Full time
Mechanical Design Engineer - Defence Sector - Permanent - Attractive - Buckinghamshire A Mechanical Design Engineer is needed for an established supplier of engineering solutions for the defence sector. They specialise in the design, manufacture and support of control systems, and power systems for defence platforms within the safety critical and harsh environment domain. The company now needs a Mechanical Design Engineer to create CAD designs, modification, and improvement of existing 2D and 3D CAD, fabrication drawings, BoM's, and other manufacturing data. The Mechanical Design Engineer will be generating 3D CAD models using Autodesk Inventor, fabrication drawings, and manufacturing data to support existing products and new designs of electro-mechanical products. The Mechanical Design Engineer will be working on enclosures, cabinets, and operator consoles, all of which need to be ruggedised to meet demands of harsh environments, adhering to the strict safety critical defence standards. There will be a trade test to carry out a set of tasks on a test 3D object in Autodesk Inventor. The Mechanical Design Engineer Responsibilities: Accuracy and quality of drawings and data and compliance of own work with requirements. Understanding work packages complex statements of works and technical instructions. Working as part of a team to design and develop electro-mechanical products. An emphasis on ruggedisation for harsh environments and defence standards. Work through whole life-cycle, (requirements, development, drawings, calculations, and reports). Work with the Engineering Project Manager to ensure efficient, accurate and on time completion. Reviewing designs in respect to compliance, obsolescence, and manufacturability of a design. Follow a DFMA philosophy when producing manufacturable designs. Adhere to, the design control processes within the company Business Management System. Provide technical support to other parts of a business, project managers, and customers. Understand the full scope of a project and be able to contribute to all aspects as required. Manage design changes in accordance with company procedures. Updating stock records and maintain datasheets and similar part information. Liaise with fabricators to improve processes, product quality, and communications. Key Skills/Experience Required for the Mechanical Design Engineer Bachelor's degree with honours in Mechanical Design / HNC or HND with relevant experience. Experience of mechanical design, product development, and manufacture. Ideally Experience with sheet metal fabrication and an understanding of design techniques. Experience using Autodesk Inventor 3D CAD to design high quality models and create BoM's. Able of designing to critical standards adhering to regulatory and industry legalisation. Able to Manage time, priorities, and deadlines to ensure on time delivery of tasks Designing and developing enclosures and cabinets would be advantageous. Experience with FEA, CFD etc, using hand calculations and associated software tools. Passionate about mechanical engineering, designing with a continuous improvement mind set. Excellent communication skills and be able to write reports and create presentations if required Understanding of sheet metal fabrication, welding and coating technology is essential. Able to work effectively with cross-functional teams, engineers, designers, and stakeholders. Candidates must be Sole British Nationals only as full UK Security Clearance (SC) will be required, and this is due to the nature of the Defence products involved Demand for this role will undoubtedly be high, and interviews will be arranged very soon. If you have the right experience and you want to be considered, please apply today. If you have any questions about the Mechanical Design Engineer role, please contact Peter Heap at Jonathan Lee Recruitment on (phone number removed) or send suitable CV's to (url removed) Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Take the next step. Be part of something bigger at Suncorp. Contract Role: Commencing 1 st December 2025 until 29 April 2026 Hours: Full-time, Monday-Friday (rotating roster 8am-6pm) Salary: $79,500 inclusive of 12% super Training: 5-week structured program What It's Really Like to Be a Claims Manager at Suncorp As a Claims Manager, people think I just manage claims. But what I really do is help people on some of the worst days of their lives - and we're looking for others who are just as passionate about making a difference. When storms hit or fires break out, our phones ring. I could be speaking to someone whose home is underwater, whose roof has collapsed, or who's just lost everything. It's not easy, but it's real, human work, that matters - because customer obsession is at the heart of everything we do. I joined Suncorp because I wanted to make a difference. What I found was a role where I'm challenged every day, backed by a team who truly gets it, and supported by leaders who check in, especially after the tough calls. What I Do as a Claims Manager: No two days are ever quite the same, but here's what you can expect: Listen, really listen: I speak with customers who are often overwhelmed or vulnerable. I give them the space to be truly heard, because customer obsession starts with understanding. Be a calm, steady guide: I walk them through what's covered in their policy, what will happen next, and make the complex feel simple. Balance heart with policy: I make fair, transparent decisions that respect both the customer's situation and our guidelines. Keep things moving: I manage my own portfolio of claims end-to-end, making timely decisions and keep things moving, especially during busy times. Solve problems: Every customer's situation is different. I think critically and creatively to find the best way forward, especially when things don't go to plan. Stay on top of the detail: I document everything accurately, it's how we stay accountable and ensure customers feel confident in the process. Lean on your team: Some calls are challenging, but I'm part of a supportive group who debrief together, check in, and keep things human. What You'll Bring: This isn't a script-reading call centre job. It's fast-paced, emotionally complex and deeply human. You'll do well here if you bring: Compassion: A calm, compassionate voice that brings reassurance, even in tough conversations Resilience: Emotional resilience with the ability to manage your wellbeing and stay grounded Confidence: Confidence to make clear, fair decisions and communicate them with clarity Detail-Focused: Sharp attention to detail paired with the skill to balance multiple priorities Empathy: Genuine empathy and care for customers navigating challenging times Growth Mindset: Experience in customer service, claims, insurance, or fast-paced environments is valued, but what matters most is a growth mindset and passion to make a real difference Work From Home Setup: Reliable internet & ergonomic desk and chair. Laptop & headset will be provided. What's in it for you: Hours: Full-time, Monday to Friday (rotating roster between 8am-6pm) - contract role until 29 th April 2026. Location: First week onsite, then 3 days/week in office, reducing to 2 days/week post-training Salary: $79,500 inclusive of 12% super Training: Five weeks of structured, supportive training, setting you up to succeed and grow from day one. Equipment:Laptop & headset will be provided. Support: Leaders who genuinely care, real-time coaching to help you shine, access to Employee Assistance Programs, and a kind, capable team that has your back. Why I Stay: This job isn't for everyone. You need thick skin and a big heart. You'll have days where the calls are tough, and you feel stretched. But if you're someone who finds purpose in helping people when it really counts, you'll find this role incredibly fulfilling. We're hiring now. If this speaks to you, apply today. And if you're unsure? Apply anyway, we'd love to speak with you. Some of the best Claims Managers here had no idea they'd be good at this, until they gave it a go. For more information, please contact our delivery partners on . At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 29 Oct 2025 AUS Eastern Daylight Time Applications close: 09 Nov 2025 AUS Eastern Daylight Time Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Help people on their toughest days as a Claims Manager at Suncorp and make a real difference - Contract roles starting 1st December 2025. Help people on their toughest days as a Claims Manager at Suncorp and make a real difference - Contract roles starting 1st December 2025.
Dec 05, 2025
Full time
Take the next step. Be part of something bigger at Suncorp. Contract Role: Commencing 1 st December 2025 until 29 April 2026 Hours: Full-time, Monday-Friday (rotating roster 8am-6pm) Salary: $79,500 inclusive of 12% super Training: 5-week structured program What It's Really Like to Be a Claims Manager at Suncorp As a Claims Manager, people think I just manage claims. But what I really do is help people on some of the worst days of their lives - and we're looking for others who are just as passionate about making a difference. When storms hit or fires break out, our phones ring. I could be speaking to someone whose home is underwater, whose roof has collapsed, or who's just lost everything. It's not easy, but it's real, human work, that matters - because customer obsession is at the heart of everything we do. I joined Suncorp because I wanted to make a difference. What I found was a role where I'm challenged every day, backed by a team who truly gets it, and supported by leaders who check in, especially after the tough calls. What I Do as a Claims Manager: No two days are ever quite the same, but here's what you can expect: Listen, really listen: I speak with customers who are often overwhelmed or vulnerable. I give them the space to be truly heard, because customer obsession starts with understanding. Be a calm, steady guide: I walk them through what's covered in their policy, what will happen next, and make the complex feel simple. Balance heart with policy: I make fair, transparent decisions that respect both the customer's situation and our guidelines. Keep things moving: I manage my own portfolio of claims end-to-end, making timely decisions and keep things moving, especially during busy times. Solve problems: Every customer's situation is different. I think critically and creatively to find the best way forward, especially when things don't go to plan. Stay on top of the detail: I document everything accurately, it's how we stay accountable and ensure customers feel confident in the process. Lean on your team: Some calls are challenging, but I'm part of a supportive group who debrief together, check in, and keep things human. What You'll Bring: This isn't a script-reading call centre job. It's fast-paced, emotionally complex and deeply human. You'll do well here if you bring: Compassion: A calm, compassionate voice that brings reassurance, even in tough conversations Resilience: Emotional resilience with the ability to manage your wellbeing and stay grounded Confidence: Confidence to make clear, fair decisions and communicate them with clarity Detail-Focused: Sharp attention to detail paired with the skill to balance multiple priorities Empathy: Genuine empathy and care for customers navigating challenging times Growth Mindset: Experience in customer service, claims, insurance, or fast-paced environments is valued, but what matters most is a growth mindset and passion to make a real difference Work From Home Setup: Reliable internet & ergonomic desk and chair. Laptop & headset will be provided. What's in it for you: Hours: Full-time, Monday to Friday (rotating roster between 8am-6pm) - contract role until 29 th April 2026. Location: First week onsite, then 3 days/week in office, reducing to 2 days/week post-training Salary: $79,500 inclusive of 12% super Training: Five weeks of structured, supportive training, setting you up to succeed and grow from day one. Equipment:Laptop & headset will be provided. Support: Leaders who genuinely care, real-time coaching to help you shine, access to Employee Assistance Programs, and a kind, capable team that has your back. Why I Stay: This job isn't for everyone. You need thick skin and a big heart. You'll have days where the calls are tough, and you feel stretched. But if you're someone who finds purpose in helping people when it really counts, you'll find this role incredibly fulfilling. We're hiring now. If this speaks to you, apply today. And if you're unsure? Apply anyway, we'd love to speak with you. Some of the best Claims Managers here had no idea they'd be good at this, until they gave it a go. For more information, please contact our delivery partners on . At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 29 Oct 2025 AUS Eastern Daylight Time Applications close: 09 Nov 2025 AUS Eastern Daylight Time Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Help people on their toughest days as a Claims Manager at Suncorp and make a real difference - Contract roles starting 1st December 2025. Help people on their toughest days as a Claims Manager at Suncorp and make a real difference - Contract roles starting 1st December 2025.
1st Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: £12.60 Per Hour Location: Cumbria, CA24 3JZ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent.This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for progression. Full training and support will be given on the job. Main responsibilities of the role: Manually transcribe ticket details and update from one ticketing system to another. Queue Management: Manage individual queues to given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure. Team Working: Makes solid efforts to integrate into the team and positively contributes to Team objectives and morale. Demonstrates willingness to work across teams. Communication: Demonstrates clear and concise written, oral and listening skills, extending to communicating technical jargon in simple terms to customers and in an appropriate manner. Problem Solving and Decision Making: Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS / Team Leader. Customer Service: Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality: Demonstrates expected Quality requirements consistently. Tools: Can quickly pick up the ticket logging tool and other systems consistently used by the Service Desk. Supporting on the DWP ASIS Resource Requests. Requirements: Customer service skills. IT Skills Clearance application required for this role - minimum 5-year UK address history.Client BPSS, and SC (security clearance) required. What we offer: As a valued employee of the Manpower, you'll have access to a range of amazing benefits; We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement. Staff discounts (range of lifestyle goods and services) Pension contribution Personal Accident Insurance Eye care vouchers Referral Schemes MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal) Please note that this is a Temporary ongoing contract.
Dec 05, 2025
Seasonal
1st Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: £12.60 Per Hour Location: Cumbria, CA24 3JZ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent.This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for progression. Full training and support will be given on the job. Main responsibilities of the role: Manually transcribe ticket details and update from one ticketing system to another. Queue Management: Manage individual queues to given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure. Team Working: Makes solid efforts to integrate into the team and positively contributes to Team objectives and morale. Demonstrates willingness to work across teams. Communication: Demonstrates clear and concise written, oral and listening skills, extending to communicating technical jargon in simple terms to customers and in an appropriate manner. Problem Solving and Decision Making: Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS / Team Leader. Customer Service: Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality: Demonstrates expected Quality requirements consistently. Tools: Can quickly pick up the ticket logging tool and other systems consistently used by the Service Desk. Supporting on the DWP ASIS Resource Requests. Requirements: Customer service skills. IT Skills Clearance application required for this role - minimum 5-year UK address history.Client BPSS, and SC (security clearance) required. What we offer: As a valued employee of the Manpower, you'll have access to a range of amazing benefits; We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement. Staff discounts (range of lifestyle goods and services) Pension contribution Personal Accident Insurance Eye care vouchers Referral Schemes MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal) Please note that this is a Temporary ongoing contract.
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Dec 05, 2025
Full time
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Starting salary £23,500 + plus benefits and welcome bonus Office based in Aldermaston, nr Reading, Berkshire. We are offering a rewarding and exciting one-year placement as an Undergraduate Materials & Systems Modeller at AWE - a role where you will make a genuine contribution to keeping the UK safe and secure. Entry Requirements We are interested in applications from candidates working towards a degree in: Mathematics (with modelling experience), Physics, Computer Science Materials Science, Chemistry students who can demonstrate strong maths or programming skills. Before starting with the business, you will need to be able to provide evidence that you have attained a minimum of a 2:2 in your degree so far by August 2026. You must be able to Join AWE in August 2026. We recruit on a rolling basis which means as soon as our positions have been filled, we will close. What to Expect on the Programme This role desk and lab based, so you can expect to work across these environments. Materials and Analytical Science at AWE supports the life cycle of warhead components and technologies to ensure the reliability of the UK's strategic deterrent and national security mission.A nuclear warhead contains a vast range of materials including metals, ceramics, inorganic salts, rubbers, foams, adhesives, high explosives and radioactive substances.Materials and Analytical Science is critical to understanding and predicting the behaviour of these types of materials under various conditions. As an undergraduate student within the Modelling Team in Materials and Analytical Science, you will get the opportunity to work in an exciting part of AWE through projects which may include working on a range of models and codes, utilising several coding languages, helping deliver our mission. Most importantly we are looking for enthusiastic individuals keen to get involved and work on interesting research and tasks. The Modelling Team work on the full model development lifecycle. Some of the projects you may get to work on include: Working with other Materials and Analytical Scientists to characterise material ageing processes, proposing approaches to model the observed trends Using a variety of statistical techniques to analyse experimental data Writing, developing and running codes written in a range of languages (e.g. MATLAB, Mathematica, OpenFOAM and R) Utilising computational techniques for parameter optimization Verifying and validating codes by identifying suitable test cases, determining analytical solutions where appropriate Benefits: £23,500 salary Holiday entitlement of 270 hours of leave annually including bank holidays Excellent work/life balance and a vibrant and welcoming grad social scene 9-day working fortnight - so every other Friday off A salary-sacrifice benefit scheme A welcome payment Potential to secure a Graduate role for when you finish university, subject to availability Access to savings on a wide range of everyday spending across retail, hospitality and leisure Access to our Employee Assistance Programme Access to our Occupational Health Services Application Process: Our process is designed to be simple, fair and transparent: Online Application Opens 15th September. Explore the option and apply for one pathway that best suits your interests and goals. Online Tests If shortlisted, youll complete numerical, verbal, logical and cognitive assessments. Practice materials will be available to ensure you know what to expect. Virtual Assessment Centre Successful candidates will be invited to virtual ACs running NovDec 2025, with pre-assessment webinars to guide you. You must be a British National, able to start in August 2026, and eligible for security clearance. Applications close on Friday 24th October, but will close earlier if we receive enough applications, so apply early. Support & Inclusion: We welcome diverse applicants and strive to create a workplace where differences are recognised and celebrated. We encourage requests for reasonable adjustments if required, to ensure you feel able to perform your best. Any information you share will be used only to support you through the process in line with GDPR. Why AWE?: Build leadership skills, self-awareness, and teamwork. Join a vibrant early careers community with events, ERGs and networking opportunities. Benefit from continual support: a line manager, pathway lead, and buddy to guide your journey. Who Were Looking For: Curious, problem-solvers with integrity, resilience, and a collaborative mindset. Youll thrive if youre eager to grow and ready to apply your skills to real-world challenges. JBRP1_UKTJ
Dec 05, 2025
Full time
Starting salary £23,500 + plus benefits and welcome bonus Office based in Aldermaston, nr Reading, Berkshire. We are offering a rewarding and exciting one-year placement as an Undergraduate Materials & Systems Modeller at AWE - a role where you will make a genuine contribution to keeping the UK safe and secure. Entry Requirements We are interested in applications from candidates working towards a degree in: Mathematics (with modelling experience), Physics, Computer Science Materials Science, Chemistry students who can demonstrate strong maths or programming skills. Before starting with the business, you will need to be able to provide evidence that you have attained a minimum of a 2:2 in your degree so far by August 2026. You must be able to Join AWE in August 2026. We recruit on a rolling basis which means as soon as our positions have been filled, we will close. What to Expect on the Programme This role desk and lab based, so you can expect to work across these environments. Materials and Analytical Science at AWE supports the life cycle of warhead components and technologies to ensure the reliability of the UK's strategic deterrent and national security mission.A nuclear warhead contains a vast range of materials including metals, ceramics, inorganic salts, rubbers, foams, adhesives, high explosives and radioactive substances.Materials and Analytical Science is critical to understanding and predicting the behaviour of these types of materials under various conditions. As an undergraduate student within the Modelling Team in Materials and Analytical Science, you will get the opportunity to work in an exciting part of AWE through projects which may include working on a range of models and codes, utilising several coding languages, helping deliver our mission. Most importantly we are looking for enthusiastic individuals keen to get involved and work on interesting research and tasks. The Modelling Team work on the full model development lifecycle. Some of the projects you may get to work on include: Working with other Materials and Analytical Scientists to characterise material ageing processes, proposing approaches to model the observed trends Using a variety of statistical techniques to analyse experimental data Writing, developing and running codes written in a range of languages (e.g. MATLAB, Mathematica, OpenFOAM and R) Utilising computational techniques for parameter optimization Verifying and validating codes by identifying suitable test cases, determining analytical solutions where appropriate Benefits: £23,500 salary Holiday entitlement of 270 hours of leave annually including bank holidays Excellent work/life balance and a vibrant and welcoming grad social scene 9-day working fortnight - so every other Friday off A salary-sacrifice benefit scheme A welcome payment Potential to secure a Graduate role for when you finish university, subject to availability Access to savings on a wide range of everyday spending across retail, hospitality and leisure Access to our Employee Assistance Programme Access to our Occupational Health Services Application Process: Our process is designed to be simple, fair and transparent: Online Application Opens 15th September. Explore the option and apply for one pathway that best suits your interests and goals. Online Tests If shortlisted, youll complete numerical, verbal, logical and cognitive assessments. Practice materials will be available to ensure you know what to expect. Virtual Assessment Centre Successful candidates will be invited to virtual ACs running NovDec 2025, with pre-assessment webinars to guide you. You must be a British National, able to start in August 2026, and eligible for security clearance. Applications close on Friday 24th October, but will close earlier if we receive enough applications, so apply early. Support & Inclusion: We welcome diverse applicants and strive to create a workplace where differences are recognised and celebrated. We encourage requests for reasonable adjustments if required, to ensure you feel able to perform your best. Any information you share will be used only to support you through the process in line with GDPR. Why AWE?: Build leadership skills, self-awareness, and teamwork. Join a vibrant early careers community with events, ERGs and networking opportunities. Benefit from continual support: a line manager, pathway lead, and buddy to guide your journey. Who Were Looking For: Curious, problem-solvers with integrity, resilience, and a collaborative mindset. Youll thrive if youre eager to grow and ready to apply your skills to real-world challenges. JBRP1_UKTJ
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Director of IT Operations Executive Level 2: £95,000 - £113,625 per annum Contracted Hours: Full time, 37 hours per week Contract Type: Permanent Location: Home-based, with travel to meetings as required Closing Date: Monday 22 December 2025 at 11.59pm Make a difference Every role at CQC contributes to our purpose of keeping people safe and improving care across the country. Our role in the CQC is personal - each of us, along with our friends, family, and loved ones access care in some way, shape, or form. This is your opportunity to join us and help make care better. This is a critical role for the CQC. As Director of IT Operations, you'll lead the delivery of CQC's digital and IT strategy, ensuring our systems are secure, reliable, and future-ready. We have been transparent about our recent technology challenges, so you'll be joining the team at a pivotal time as we work together to improve our systems for our internal staff, as well as health & care providers across the country. If you're an experienced, values based IT leader looking for a Director level role that gives a true sense of meaning and purpose, you've found it! Picture this In this role, you'll work at the heart of CQC, influencing decisions at the highest level and driving innovation that impacts millions. In the last year as a Director of IT Operations , you might have: - Delivered a major upgrade to CQC's cloud infrastructure, improving resilience and security across the organisation. - Successfully led a complex programme to remove reliance on legacy systems, working with internal colleagues and external suppliers. - Led business continuity processes and delivered mitigating actions, advising the Executive team and board on appropriate actions. - Led a cross-directorate initiative to embed emerging technologies, enabling smarter ways of working and better outcomes for the public. - Mentored, coached, and supported your team of deputy directors to develop their leadership and work collaboratively. The role You'll play an important part in delivering our mission. In this role, you'll: - Lead strategy: Lead on the development and delivery of our IT strategy in relation to all aspects of IT infrastructure, hardware, and IT operational services. - Oversee IT operations: Ensure robust management of infrastructure, service desk, and supplier relationships to keep systems secure and reliable. - Drive innovation: Champion and introduce new and emerging technologies that improve quality, productivity, and minimise risk. Show us We'll be looking for specific values, skills, knowledge, and experience in your application form: - Values: A strong personal values base which aligns with our CQC Way values and commitments. - Proven leadership in IT transformation: Experience driving organisational change and delivering complex IT strategies in large, complex, and regulated environments. - Operational excellence: Demonstrable ability to successfully take ownership of, and deliver high quality IT operational services. - Credibility and honed leadership skills: Experience working with senior leaders and stakeholders, driving the development and skills of team members with a supportive and motivational style. Join us at CQC and grow your career in an organisation that values learning, collaboration, and meaning. Apply today to join a workplace where your impact is felt every day. How to apply To apply for this role, please submit a copy of your CV and Supporting Statement (no more than 750 words) via the recruitment system: Your Supporting Statement should cover the following: " Please outline why you want to work for the CQC, how your personal values meet the candidate brief, and why you think you should be shortlisted." You will also be required to complete additional role specific questions at the beginning of your application. - Describe your experience in an IT leadership role, including delivery of IT operational services, managing and developing technology teams, and working with executive-level stakeholders and suppliers (max 250 words). - Please outline your experience in managing IT risks, compliance with industry standards, and business continuity processes (max 250 words). - Please outline your experience in working in a fast paced, complex environment undergoing significant change and improvement (max 250 words). Compliance To progress your application, you'll need to provide evidence of your right to work in the UK. Without a valid right to work, you won't be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check. Next steps If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants page on our website for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. For an informal discussion about the role, please contact Esther Provins, Chief Data, Digital & Registration Officer. For general enquiries, please contact us. The Benefits - Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year). - Training and development opportunities. - Wellbeing initiatives, such as gym discounts and meditation. - NHS pension scheme, with around 14% employer contribution. - Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for two years), reward vouchers, car leasing, and more! Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we'll work with you to remove any barriers. Please note, if you have previously informed us of adjustments you need for an interview or within your role, these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect, and inclusion are a priority . Diverse teams make our work better, help us deliver our mission, and make our culture stronger. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any: - Age - Sex - Gender identity or expression - Sexual orientation - Religion or belief - Ethnicity - Disability Values and vision We are guided by our core values, which shape our work and our culture. Excellence - being a high-performing organisation. Caring - treating everyone with dignity and respect. Integrity - doing the right thing. Teamwork - learning from each other to be the best we can. We are a disability confident employer and a carer confident employer. A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: - AI can support research, structuring, and refining your writing, but your application must reflect your real skills and experience . - Spell-checking and condensing word counts are great ways to use AI effectively. - Do not copy and paste AI-generated answers. These will not help you stand out; remember, we want to hear about your skills and experience. - Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.
Dec 05, 2025
Full time
Director of IT Operations Executive Level 2: £95,000 - £113,625 per annum Contracted Hours: Full time, 37 hours per week Contract Type: Permanent Location: Home-based, with travel to meetings as required Closing Date: Monday 22 December 2025 at 11.59pm Make a difference Every role at CQC contributes to our purpose of keeping people safe and improving care across the country. Our role in the CQC is personal - each of us, along with our friends, family, and loved ones access care in some way, shape, or form. This is your opportunity to join us and help make care better. This is a critical role for the CQC. As Director of IT Operations, you'll lead the delivery of CQC's digital and IT strategy, ensuring our systems are secure, reliable, and future-ready. We have been transparent about our recent technology challenges, so you'll be joining the team at a pivotal time as we work together to improve our systems for our internal staff, as well as health & care providers across the country. If you're an experienced, values based IT leader looking for a Director level role that gives a true sense of meaning and purpose, you've found it! Picture this In this role, you'll work at the heart of CQC, influencing decisions at the highest level and driving innovation that impacts millions. In the last year as a Director of IT Operations , you might have: - Delivered a major upgrade to CQC's cloud infrastructure, improving resilience and security across the organisation. - Successfully led a complex programme to remove reliance on legacy systems, working with internal colleagues and external suppliers. - Led business continuity processes and delivered mitigating actions, advising the Executive team and board on appropriate actions. - Led a cross-directorate initiative to embed emerging technologies, enabling smarter ways of working and better outcomes for the public. - Mentored, coached, and supported your team of deputy directors to develop their leadership and work collaboratively. The role You'll play an important part in delivering our mission. In this role, you'll: - Lead strategy: Lead on the development and delivery of our IT strategy in relation to all aspects of IT infrastructure, hardware, and IT operational services. - Oversee IT operations: Ensure robust management of infrastructure, service desk, and supplier relationships to keep systems secure and reliable. - Drive innovation: Champion and introduce new and emerging technologies that improve quality, productivity, and minimise risk. Show us We'll be looking for specific values, skills, knowledge, and experience in your application form: - Values: A strong personal values base which aligns with our CQC Way values and commitments. - Proven leadership in IT transformation: Experience driving organisational change and delivering complex IT strategies in large, complex, and regulated environments. - Operational excellence: Demonstrable ability to successfully take ownership of, and deliver high quality IT operational services. - Credibility and honed leadership skills: Experience working with senior leaders and stakeholders, driving the development and skills of team members with a supportive and motivational style. Join us at CQC and grow your career in an organisation that values learning, collaboration, and meaning. Apply today to join a workplace where your impact is felt every day. How to apply To apply for this role, please submit a copy of your CV and Supporting Statement (no more than 750 words) via the recruitment system: Your Supporting Statement should cover the following: " Please outline why you want to work for the CQC, how your personal values meet the candidate brief, and why you think you should be shortlisted." You will also be required to complete additional role specific questions at the beginning of your application. - Describe your experience in an IT leadership role, including delivery of IT operational services, managing and developing technology teams, and working with executive-level stakeholders and suppliers (max 250 words). - Please outline your experience in managing IT risks, compliance with industry standards, and business continuity processes (max 250 words). - Please outline your experience in working in a fast paced, complex environment undergoing significant change and improvement (max 250 words). Compliance To progress your application, you'll need to provide evidence of your right to work in the UK. Without a valid right to work, you won't be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check. Next steps If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants page on our website for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. For an informal discussion about the role, please contact Esther Provins, Chief Data, Digital & Registration Officer. For general enquiries, please contact us. The Benefits - Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year). - Training and development opportunities. - Wellbeing initiatives, such as gym discounts and meditation. - NHS pension scheme, with around 14% employer contribution. - Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for two years), reward vouchers, car leasing, and more! Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we'll work with you to remove any barriers. Please note, if you have previously informed us of adjustments you need for an interview or within your role, these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect, and inclusion are a priority . Diverse teams make our work better, help us deliver our mission, and make our culture stronger. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any: - Age - Sex - Gender identity or expression - Sexual orientation - Religion or belief - Ethnicity - Disability Values and vision We are guided by our core values, which shape our work and our culture. Excellence - being a high-performing organisation. Caring - treating everyone with dignity and respect. Integrity - doing the right thing. Teamwork - learning from each other to be the best we can. We are a disability confident employer and a carer confident employer. A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: - AI can support research, structuring, and refining your writing, but your application must reflect your real skills and experience . - Spell-checking and condensing word counts are great ways to use AI effectively. - Do not copy and paste AI-generated answers. These will not help you stand out; remember, we want to hear about your skills and experience. - Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.
Contract type : Permanent Location : London or Newcastle office with a minimum of 2 days per week in the office in line with our hybrid working policy Salary : Newcastle salary: c.£77,000, London salary: c.£86,000 (higher base salaries may be available for exceptional candidates) + civil service pension scheme About the role Senior IT Audit Managers play a vital role in making sure we deliver high quality external IT audit work to support financial audit teams in providing effective accountability and scrutiny. Senior IT Audit Managers will manage specialist IT audit teams across a wide range of audits, covering complex ERP and other systems significant to financial reporting across our audited entities. Taking the lead for a large central government department and a range of public organisations, the Senior IT Audit Managers will manage, support and motivate their specialist teams to deliver IT audit work that is both high quality and delivers value to help improve public services. How to apply To be considered for this role, please submit the following by the deadline of Sunday 7 December: • An up-to-date CV • A covering letter setting out briefly how you meet the candidate specification for the role (max. 1000 words) Selection process • Telephone interview - w/c 1st December • Timed technical exercise - w/c 8 December • Panel interview, including presentation - w/c 15 December Nationality Requirements: • UK nationals • nationals of Commonwealth countries who have the right to work in the UK • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Equal opportunities and diversity Disability and Reasonable Adjustments Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk ( ). Responsibilities Your key responsibilities will be across the following areas: •Supporting the Director, IT Audit in the development of IT audit within the NAO •Supporting the development and planning of the annual programme of IT audit work and monitoring the delivery of that IT audit plan through good project and budget management •Delivery of specific IT audit engagements •Development of quality IT audit within the NAO •Assisting with review and updating of the overall IT audit development strategy •Assisting with developing IT audit skills of both IT Audit Specialists and financial audit teams on IT audit matters, with a focus on major ERP solutions e.g. Oracle, SAP, Workday •In conjunction with the Director, IT Audit and Senior IT Audit Managers, reviewing the outcome of the annual audit quality review processes and then developing appropriate responses to ensure that any quality related issues are effectively responded to on a timely basis and our System of Quality Management updated, maintained and upheld. •Designing, developing, planning and delivering a programme of IT Audit Specialist training •Providing insight on IT matters to the wider office e.g. through such means as lunch and learn sessions, developing guidance notes, attending team meetings •Assisting in developing IT audit approaches that respond to new and emerging technologies and related risks arising from IT •Assisting in the review and development of the NAO s IT audit approach, and supporting tools and documentation, to ensure that the approach remains current and delivers the highest quality audit in an efficient and effective way e.g. annual and ad hoc update of standardised audit responses to risks arising from IT. Supporting the planning and delivery of the annual IT audit work programme • Responsible for a portfolio of IT audits, with overall responsibility for ensuring the provision of appropriate IT support to that portfolio and the delivery of high-quality IT audit work. • Working with the Senior IT Audit Managers to: develop an annual plan of IT audit work to be delivered; to develop the resourcing plan to support the delivery of the annual plan; to ensure appropriate processes are in place to monitor quality and delivery of the annual IT audit plan and to respond proactively to any delivery or quality issues arising • Collaborating with our Data Operations Team and AI and Data & Analytics Team who together with the IT Audit Team form the Digital Financial Audit Function, to ensure that the wider NAO is provided with guidance on how to use technology to ensure the most effective delivery of IT audit work that adds the most value at least cost. Delivery of specific IT audit engagements • Working with individual financial audit teams to scope and plan the IT audit work that needs to be done to support testing of automated controls and / or IT dependent manual controls plus supporting general IT controls work i.e. mitigate identified risks arising from IT in relation to financial statement audit; • Establish and build excellent relations with audited bodies staff i.e. briefing on the IT audit work to be done and the reason for doing this, on-going engagement and maintenance of those relations with a view to adding value at all levels, including at senior levels e.g. C-Suite / Those Charged With Governance. • Hands-on involvement in all aspects of the delivery of audit work, including: management of the IT Audit team; requesting and gathering sufficient and appropriate audit evidence; development and coaching of staff; review of IT audit work to ensure it meets high quality standards; reaching conclusions on the level of assurance that can be obtained over IT controls / whether the risks have been mitigated based on outcome of testing. • Drafting reports for both audited body staff (including Those Charged With Governance) and the financial audit team to communicate the results and possible impact from IT audit testing and to address any issues arising with proposed recommendations for enhancement to controls and processes. Skills required Skills and Experience Essential •Strong understanding of how IT audit supports the financial audit and the factors that ensure high quality IT audit work •Proven technical skills on the audit of IT systems. We would be looking for technical strength (in the context of the financial audit) particularly in Oracle eBS, Fusion, or in SAP with additional experience in some of the following: Active Directory, Azure AD / Entra ID, Unix, Microsoft Dynamics, SQL •Experience of both hands-on delivery of IT audit work and acting as first stage reviewer to ensure quality IT audit work, pre-empting challenges arising from second-stage, internal and external quality reviews •Exceptional project management skills, able to deliver high quality IT audit work efficiently while ensuring the welfare of your teams •Experience of working with and advising financial audit teams, interpreting the results of IT audit work (whether from internal or external third-party) assurances •Experience of drafting reports for client management on matters arising from IT audit work done •Experience of working with senior level client IT management •Experience in developing and delivering training on IT audit and related matters •Understanding of end-to-end business processes (e.g. Order to Cash; Purchase to Pay; Record to Report, Hire to Retire) and how IT systems and controls fit into and add / mitigate risk in these processes •Experience of testing IT dependent controls, particularly as part of end-to-end business processes (e.g. SOx testing) •Experience of identifying, documenting, evaluating and testing supporting general IT controls required to support the effective operation of IT-dependent controls. Desirable •Strong relationship management and influencing skills to maximise the influence of our work with external clients and stakeholders •Collaborative, engages well with colleagues at all levels, and invests in their development and the wider success of the organisation •Experience of designing, developing and implementing initiatives to improve audit quality Attributes •Intellectual curiosity, especially about technology and business process related matters •Work co-operatively, collaboratively and inclusively as part of a team •Positive can do attitude showing drive and determination to overcome obstacles, resistance or challenges in order to achieve goals •Good communication skills and ability to flex these/interpret complex IT issues to address the various audiences from junior audit staff through to senior level client and internal staff •Ability to manage upwards, keeping the Director, IT Audit apprised of all relevant matters at an appropriate frequency and drawing on and managing their time appropriately •Commitment to personal development and keeping technical skills up to date •Be an excellent role model, able to motivate and inspire individuals and teams to deliver to the best of their abilities while demonstrating the NAO s core values and behaviours •Act as a mentor to team members providing desk training and pastoral support in assisting them to achieve their personal and professional development objectives . click apply for full job details
Dec 05, 2025
Full time
Contract type : Permanent Location : London or Newcastle office with a minimum of 2 days per week in the office in line with our hybrid working policy Salary : Newcastle salary: c.£77,000, London salary: c.£86,000 (higher base salaries may be available for exceptional candidates) + civil service pension scheme About the role Senior IT Audit Managers play a vital role in making sure we deliver high quality external IT audit work to support financial audit teams in providing effective accountability and scrutiny. Senior IT Audit Managers will manage specialist IT audit teams across a wide range of audits, covering complex ERP and other systems significant to financial reporting across our audited entities. Taking the lead for a large central government department and a range of public organisations, the Senior IT Audit Managers will manage, support and motivate their specialist teams to deliver IT audit work that is both high quality and delivers value to help improve public services. How to apply To be considered for this role, please submit the following by the deadline of Sunday 7 December: • An up-to-date CV • A covering letter setting out briefly how you meet the candidate specification for the role (max. 1000 words) Selection process • Telephone interview - w/c 1st December • Timed technical exercise - w/c 8 December • Panel interview, including presentation - w/c 15 December Nationality Requirements: • UK nationals • nationals of Commonwealth countries who have the right to work in the UK • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Equal opportunities and diversity Disability and Reasonable Adjustments Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk ( ). Responsibilities Your key responsibilities will be across the following areas: •Supporting the Director, IT Audit in the development of IT audit within the NAO •Supporting the development and planning of the annual programme of IT audit work and monitoring the delivery of that IT audit plan through good project and budget management •Delivery of specific IT audit engagements •Development of quality IT audit within the NAO •Assisting with review and updating of the overall IT audit development strategy •Assisting with developing IT audit skills of both IT Audit Specialists and financial audit teams on IT audit matters, with a focus on major ERP solutions e.g. Oracle, SAP, Workday •In conjunction with the Director, IT Audit and Senior IT Audit Managers, reviewing the outcome of the annual audit quality review processes and then developing appropriate responses to ensure that any quality related issues are effectively responded to on a timely basis and our System of Quality Management updated, maintained and upheld. •Designing, developing, planning and delivering a programme of IT Audit Specialist training •Providing insight on IT matters to the wider office e.g. through such means as lunch and learn sessions, developing guidance notes, attending team meetings •Assisting in developing IT audit approaches that respond to new and emerging technologies and related risks arising from IT •Assisting in the review and development of the NAO s IT audit approach, and supporting tools and documentation, to ensure that the approach remains current and delivers the highest quality audit in an efficient and effective way e.g. annual and ad hoc update of standardised audit responses to risks arising from IT. Supporting the planning and delivery of the annual IT audit work programme • Responsible for a portfolio of IT audits, with overall responsibility for ensuring the provision of appropriate IT support to that portfolio and the delivery of high-quality IT audit work. • Working with the Senior IT Audit Managers to: develop an annual plan of IT audit work to be delivered; to develop the resourcing plan to support the delivery of the annual plan; to ensure appropriate processes are in place to monitor quality and delivery of the annual IT audit plan and to respond proactively to any delivery or quality issues arising • Collaborating with our Data Operations Team and AI and Data & Analytics Team who together with the IT Audit Team form the Digital Financial Audit Function, to ensure that the wider NAO is provided with guidance on how to use technology to ensure the most effective delivery of IT audit work that adds the most value at least cost. Delivery of specific IT audit engagements • Working with individual financial audit teams to scope and plan the IT audit work that needs to be done to support testing of automated controls and / or IT dependent manual controls plus supporting general IT controls work i.e. mitigate identified risks arising from IT in relation to financial statement audit; • Establish and build excellent relations with audited bodies staff i.e. briefing on the IT audit work to be done and the reason for doing this, on-going engagement and maintenance of those relations with a view to adding value at all levels, including at senior levels e.g. C-Suite / Those Charged With Governance. • Hands-on involvement in all aspects of the delivery of audit work, including: management of the IT Audit team; requesting and gathering sufficient and appropriate audit evidence; development and coaching of staff; review of IT audit work to ensure it meets high quality standards; reaching conclusions on the level of assurance that can be obtained over IT controls / whether the risks have been mitigated based on outcome of testing. • Drafting reports for both audited body staff (including Those Charged With Governance) and the financial audit team to communicate the results and possible impact from IT audit testing and to address any issues arising with proposed recommendations for enhancement to controls and processes. Skills required Skills and Experience Essential •Strong understanding of how IT audit supports the financial audit and the factors that ensure high quality IT audit work •Proven technical skills on the audit of IT systems. We would be looking for technical strength (in the context of the financial audit) particularly in Oracle eBS, Fusion, or in SAP with additional experience in some of the following: Active Directory, Azure AD / Entra ID, Unix, Microsoft Dynamics, SQL •Experience of both hands-on delivery of IT audit work and acting as first stage reviewer to ensure quality IT audit work, pre-empting challenges arising from second-stage, internal and external quality reviews •Exceptional project management skills, able to deliver high quality IT audit work efficiently while ensuring the welfare of your teams •Experience of working with and advising financial audit teams, interpreting the results of IT audit work (whether from internal or external third-party) assurances •Experience of drafting reports for client management on matters arising from IT audit work done •Experience of working with senior level client IT management •Experience in developing and delivering training on IT audit and related matters •Understanding of end-to-end business processes (e.g. Order to Cash; Purchase to Pay; Record to Report, Hire to Retire) and how IT systems and controls fit into and add / mitigate risk in these processes •Experience of testing IT dependent controls, particularly as part of end-to-end business processes (e.g. SOx testing) •Experience of identifying, documenting, evaluating and testing supporting general IT controls required to support the effective operation of IT-dependent controls. Desirable •Strong relationship management and influencing skills to maximise the influence of our work with external clients and stakeholders •Collaborative, engages well with colleagues at all levels, and invests in their development and the wider success of the organisation •Experience of designing, developing and implementing initiatives to improve audit quality Attributes •Intellectual curiosity, especially about technology and business process related matters •Work co-operatively, collaboratively and inclusively as part of a team •Positive can do attitude showing drive and determination to overcome obstacles, resistance or challenges in order to achieve goals •Good communication skills and ability to flex these/interpret complex IT issues to address the various audiences from junior audit staff through to senior level client and internal staff •Ability to manage upwards, keeping the Director, IT Audit apprised of all relevant matters at an appropriate frequency and drawing on and managing their time appropriately •Commitment to personal development and keeping technical skills up to date •Be an excellent role model, able to motivate and inspire individuals and teams to deliver to the best of their abilities while demonstrating the NAO s core values and behaviours •Act as a mentor to team members providing desk training and pastoral support in assisting them to achieve their personal and professional development objectives . click apply for full job details
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Consultant EcologistHome based, with occasional UK travelPermanent - Full TimeSalary Competitive DOE + Car/Car allowance & Flexible Benefits About the Role :Freedom is seeking a driven and dynamic Ecologist to be a key part of the strong delivery team, working closely with the Principal Ecological Consultant, providing technical oversight and delivery of land management activities across multiple work streams. Across multiple frameworks Freedom delivers advice on Environmental Land Management Strategy and Planning, Habitat Creation, Restoration and Management, Ecological Surveys and Impact Assessment, Biodiversity Net Gain and Monitoring, Ecological Compensation Strategies, Forestry and Woodland Management, Agricultural Land Management and Scheme Advice, Landscape Assessments, Land Restoration and Soils Advice, Drainage, Health, Safety and Environmental Compliance, Appointment and Management of Contractors, Stakeholder Liaison, Reporting and a wide range of other land management related activities. Freedom manages delivery from scoping, all the way through to completion, including all aspects of health and safety Key Responsibilities: Contributing to, producing, overseeing, and reviewing high quality ecological reports, including Preliminary Ecological Appraisal (PEA) and Ecological Impact Assessment (EcIA). Undertaking, overseeing, and reviewing Ecological Surveys, including Extended Phase 1, UKHab and Protected Species Surveys. Contribution to, producing and overseeing BNG assessments. Contribution to, producing and overseeing habitat management plans. Planning of field survey logistics, and preparation and implementation of survey methods. Compilation of project specific desk studies and literature reviews. Presentation, and interpretation, of data to contribute towards survey, monitoring and management reports. Overseeing, or acting as, Ecological Clerk of Works (ECoW) to deliver onsite ecological supervision/auditing/support. Data gathering and mapping using GIS, including QGIS Understanding, writing and reviewing risk assessment and method statements for safe site work. Managing projects and supporting office management and administrative tasks. Contributing towards bids, tenders and budget and project finance management. What We're Looking For: Requirements & Skills To hold an in-depth knowledge of ecology and survey techniques. At least 4 years of demonstrable consultancy experience (or equivalent within the industry) reflecting the elements listed above. Confident in Phase 1 habitats/UKHab surveys and good botanical skills. Confident in field survey covering a range of British wildlife (typically including bats, badger, birds otter, water vole, GCN, etc.). Species specialisms are welcomed, however an awareness of protected and priority species and habitat's role in wider ecosystems is also essential. Associate or Full member of the Chartered Institute of Ecology and Environmental Management (CIEEM). A good understanding of current wildlife and environmental legislation, policy trends, standards and established ecological guidance. A degree in Ecology, Biodiversity, Conservation Management, Environmental Science, or a relevant subject. Protected species class licence holder (bats as a preference) - Desirable. Having been a Named Ecologist or an Accredited Agent on EPSL's and badger mitigation licences - Desirable. Full UK driving licence. A positive, ambitious, determined and pragmatic outlook. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people.? Some of what you can expect includes:? Car Allowance / CarSalary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a?leading provider and?up to?8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be
Dec 05, 2025
Full time
Consultant EcologistHome based, with occasional UK travelPermanent - Full TimeSalary Competitive DOE + Car/Car allowance & Flexible Benefits About the Role :Freedom is seeking a driven and dynamic Ecologist to be a key part of the strong delivery team, working closely with the Principal Ecological Consultant, providing technical oversight and delivery of land management activities across multiple work streams. Across multiple frameworks Freedom delivers advice on Environmental Land Management Strategy and Planning, Habitat Creation, Restoration and Management, Ecological Surveys and Impact Assessment, Biodiversity Net Gain and Monitoring, Ecological Compensation Strategies, Forestry and Woodland Management, Agricultural Land Management and Scheme Advice, Landscape Assessments, Land Restoration and Soils Advice, Drainage, Health, Safety and Environmental Compliance, Appointment and Management of Contractors, Stakeholder Liaison, Reporting and a wide range of other land management related activities. Freedom manages delivery from scoping, all the way through to completion, including all aspects of health and safety Key Responsibilities: Contributing to, producing, overseeing, and reviewing high quality ecological reports, including Preliminary Ecological Appraisal (PEA) and Ecological Impact Assessment (EcIA). Undertaking, overseeing, and reviewing Ecological Surveys, including Extended Phase 1, UKHab and Protected Species Surveys. Contribution to, producing and overseeing BNG assessments. Contribution to, producing and overseeing habitat management plans. Planning of field survey logistics, and preparation and implementation of survey methods. Compilation of project specific desk studies and literature reviews. Presentation, and interpretation, of data to contribute towards survey, monitoring and management reports. Overseeing, or acting as, Ecological Clerk of Works (ECoW) to deliver onsite ecological supervision/auditing/support. Data gathering and mapping using GIS, including QGIS Understanding, writing and reviewing risk assessment and method statements for safe site work. Managing projects and supporting office management and administrative tasks. Contributing towards bids, tenders and budget and project finance management. What We're Looking For: Requirements & Skills To hold an in-depth knowledge of ecology and survey techniques. At least 4 years of demonstrable consultancy experience (or equivalent within the industry) reflecting the elements listed above. Confident in Phase 1 habitats/UKHab surveys and good botanical skills. Confident in field survey covering a range of British wildlife (typically including bats, badger, birds otter, water vole, GCN, etc.). Species specialisms are welcomed, however an awareness of protected and priority species and habitat's role in wider ecosystems is also essential. Associate or Full member of the Chartered Institute of Ecology and Environmental Management (CIEEM). A good understanding of current wildlife and environmental legislation, policy trends, standards and established ecological guidance. A degree in Ecology, Biodiversity, Conservation Management, Environmental Science, or a relevant subject. Protected species class licence holder (bats as a preference) - Desirable. Having been a Named Ecologist or an Accredited Agent on EPSL's and badger mitigation licences - Desirable. Full UK driving licence. A positive, ambitious, determined and pragmatic outlook. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people.? Some of what you can expect includes:? Car Allowance / CarSalary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a?leading provider and?up to?8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be
Contract type: Permanent Location : London with a minimum of 2 days per week in the office Salary : c£62,000 per annum plus civil service pension scheme employer contribution of 28.9% Nationality Requirements: • UK nationals • Nationals of Commonwealth countries who have the right to work in the UK • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. The closing date for applications is 11.59pm 7 December 2025. Interviews will take place on 17-19 December with final interviews on the 7/9 January 2026. About the National Audit Office The National Audit Office (NAO) is the UK s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. This role will focus on assuring that partners and suppliers are delivering in line with contracted agreements, with a primary focus on End-User Computing (EUC) and supporting other leads within Infrastructure Operations to assure their partners are doing the same. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. Key skills/competencies required Skills & Experience Leadership & Governance •Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. •Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise •Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. •Collaborative, structured, and improvement-focused mindset. •Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge •Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). •Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. •Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). •Experience with MDM policy design and administration. •Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement •Strong communicator across technical and non-technical audiences. •Able to produce SOPs, runbooks, and user-facing guides. •Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications •ITIL 4 Foundation. •ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). •PRINCE2 / AgilePM or equivalent delivery discipline (desirable). •Microsoft Certified: Modern Desktop Administrator Associate (MD-102) •Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours •Work in accordance with the NAO s values and champion our diversity and inclusion strategy. •Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. •Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. •Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. •Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. •Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. •Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. •Comply with corporate responsibilities and support others to do so. •Take ownership of delivering high-quality work to time and quality standards. •Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. •Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. •Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Dec 05, 2025
Full time
Contract type: Permanent Location : London with a minimum of 2 days per week in the office Salary : c£62,000 per annum plus civil service pension scheme employer contribution of 28.9% Nationality Requirements: • UK nationals • Nationals of Commonwealth countries who have the right to work in the UK • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. The closing date for applications is 11.59pm 7 December 2025. Interviews will take place on 17-19 December with final interviews on the 7/9 January 2026. About the National Audit Office The National Audit Office (NAO) is the UK s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. This role will focus on assuring that partners and suppliers are delivering in line with contracted agreements, with a primary focus on End-User Computing (EUC) and supporting other leads within Infrastructure Operations to assure their partners are doing the same. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. Key skills/competencies required Skills & Experience Leadership & Governance •Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. •Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise •Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. •Collaborative, structured, and improvement-focused mindset. •Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge •Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). •Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. •Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). •Experience with MDM policy design and administration. •Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement •Strong communicator across technical and non-technical audiences. •Able to produce SOPs, runbooks, and user-facing guides. •Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications •ITIL 4 Foundation. •ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). •PRINCE2 / AgilePM or equivalent delivery discipline (desirable). •Microsoft Certified: Modern Desktop Administrator Associate (MD-102) •Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours •Work in accordance with the NAO s values and champion our diversity and inclusion strategy. •Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. •Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. •Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. •Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. •Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. •Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. •Comply with corporate responsibilities and support others to do so. •Take ownership of delivering high-quality work to time and quality standards. •Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. •Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. •Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Do you want an exciting new challenge for 2026?! Are you an amazing people person looking for a rewarding career in staffing and relationship management? Team PDC is excited to have an opportunity for a driven and personable Talent Coordinator to join our motivated and friendly team, delivering top-tier staffing services across the South East. If you thrive in a dynamic environment where your sales experience can shine, this could be the perfect opportunity for you! Why Join Team PDC as a Talent Coordinator? Be Part of a Respected Brand: Work with an established business known for its exceptional service and commitment to staff satisfactionjust check out our glowing reviews! Supportive and Professional Team: Join a team that truly values your well-being and invests in your growth with regular support, training, and development. Advanced Tools for Success: Leverage cutting-edge systems, brand-new computers, and sit-stand desks to help you perform at your best. Make an Impact: Enjoy the rewarding experience of making a real difference in the care industry by connecting services with the talent they need. Pay That Rewards Performance: Earn a base salary of £26,000 - £30,000, plus great commission potential and amazing prospects to further your earnings and career beyond thisrewarding you for your hard work and success. What Youll Do as a Talent Coordinator As a Talent Coordinator, youll act as a trusted partner to care services, managing their temporary and permanent staffing needs. Youll: Account Manage Relationships: Build and maintain strong partnerships with existing clients, understanding their needs and delivering exceptional solutions. Recruit Top Talent: Source and introduce candidates for both temporary and permanent roles, while supporting our internal Agency Support Worker team. Organize & Coordinate: Handle scheduling, workloads, and placements with precision to ensure smooth service delivery. Drive Growth: Proactively engage with new clients and candidates, expanding our reach and impact. Your role will combine sales, relationship management, and organisational expertise to deliver a seamless and impactful experience for clients and candidates alike. What Were Looking For We need an enthusiastic, sales-savvy professional who thrives in a fast-paced environment. The ideal candidate will have: Sales Experience: A proven track record in roles like Recruitment Consultant, Estate Agent, Sales Executive, or Team Leader. Relationship-Building Skills: The ability to connect with new people quickly and maintain trust over time. Organisational Excellence: Experience managing multiple tasks, prioritizing effectively, and keeping things on track. Proactive Mindset: A self-starter who takes initiative to drive results and achieve goals. Confidence and Resilience: The drive to tackle challenges head-on and adapt to new situations. Outstanding Communication: Strong verbal and written communication skills to engage clients and candidates from all backgrounds. On Call: Willingness to provide mobile phone coverage for the service outside of office hours, including evenings and weekends, as part of the team rota throughout the year. A day off is provided in return each time. Ready to Take the Next Step? This is your chance to channel your sales skills into a role that combines people, purpose, and profit. Youll join a team that celebrates your success and supports your development every step of the way. Apply nowand we will be in touch for an initial conversation. JBRP1_UKTJ
Dec 05, 2025
Full time
Do you want an exciting new challenge for 2026?! Are you an amazing people person looking for a rewarding career in staffing and relationship management? Team PDC is excited to have an opportunity for a driven and personable Talent Coordinator to join our motivated and friendly team, delivering top-tier staffing services across the South East. If you thrive in a dynamic environment where your sales experience can shine, this could be the perfect opportunity for you! Why Join Team PDC as a Talent Coordinator? Be Part of a Respected Brand: Work with an established business known for its exceptional service and commitment to staff satisfactionjust check out our glowing reviews! Supportive and Professional Team: Join a team that truly values your well-being and invests in your growth with regular support, training, and development. Advanced Tools for Success: Leverage cutting-edge systems, brand-new computers, and sit-stand desks to help you perform at your best. Make an Impact: Enjoy the rewarding experience of making a real difference in the care industry by connecting services with the talent they need. Pay That Rewards Performance: Earn a base salary of £26,000 - £30,000, plus great commission potential and amazing prospects to further your earnings and career beyond thisrewarding you for your hard work and success. What Youll Do as a Talent Coordinator As a Talent Coordinator, youll act as a trusted partner to care services, managing their temporary and permanent staffing needs. Youll: Account Manage Relationships: Build and maintain strong partnerships with existing clients, understanding their needs and delivering exceptional solutions. Recruit Top Talent: Source and introduce candidates for both temporary and permanent roles, while supporting our internal Agency Support Worker team. Organize & Coordinate: Handle scheduling, workloads, and placements with precision to ensure smooth service delivery. Drive Growth: Proactively engage with new clients and candidates, expanding our reach and impact. Your role will combine sales, relationship management, and organisational expertise to deliver a seamless and impactful experience for clients and candidates alike. What Were Looking For We need an enthusiastic, sales-savvy professional who thrives in a fast-paced environment. The ideal candidate will have: Sales Experience: A proven track record in roles like Recruitment Consultant, Estate Agent, Sales Executive, or Team Leader. Relationship-Building Skills: The ability to connect with new people quickly and maintain trust over time. Organisational Excellence: Experience managing multiple tasks, prioritizing effectively, and keeping things on track. Proactive Mindset: A self-starter who takes initiative to drive results and achieve goals. Confidence and Resilience: The drive to tackle challenges head-on and adapt to new situations. Outstanding Communication: Strong verbal and written communication skills to engage clients and candidates from all backgrounds. On Call: Willingness to provide mobile phone coverage for the service outside of office hours, including evenings and weekends, as part of the team rota throughout the year. A day off is provided in return each time. Ready to Take the Next Step? This is your chance to channel your sales skills into a role that combines people, purpose, and profit. Youll join a team that celebrates your success and supports your development every step of the way. Apply nowand we will be in touch for an initial conversation. JBRP1_UKTJ
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
