Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Dec 07, 2025
Full time
Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Risk and Safety Intelligence Analyst Location: London Job ID: Position Type: Permanent Full-Time Post End Date: 11/12/2025 Overview Join RSSB as a Risk and Safety Intelligence Analyst and make a real impact on rail safety across Great Britain. As a Risk and Safety Intelligence Analyst, you will work alongside other analysts, health and safety professionals and technical specialists, applying your analysis skills to generate insights from data and support safety improvement across the GB rail industry. Through this you will help deliver the Rail Health and Safety Strategy and strengthen RSSB's position as a centre of excellence in risk management, analysis and data-driven insights. This is a permanent role based at the RSSB office in Fenchurch Avenue with hybrid working. In office days will be based in the City of London, supported by a commuting travel subsidy benefit. The closing date for this role is 11th December 2025. Candidates will be contacted before the closing date, so early application is encouraged. Interviews will take place W/C 15th December. Responsibilities You will undertake a program of work to support delivery of the Rail Health and Safety Strategy, which describes how companies across the industry will work together to tackle key risks. This will include the following; Provide health and safety analysis for GB rail, using data to find actionable insights and help our members understand issues and opportunities. Supporting new ways to automate industry reporting and analysis. Undertake safety risk modelling to help the development of RSSB models, including the Safety Risk Model, and utilizing these models to undertake quantified risk assessment. Engage with rail operators to help understand, monitor and improve the consistency of safety event reporting across GB rail. Support the team of RSI Analysts. This could include responding to data requests from internal and external stakeholders, undertaking or reviewing analysis to inform industry decisions, developing interactive dashboards, providing support to RSSB member companies' safety reporting teams, co working with our Data Science and AI team, or writing reports and delivering presentations based on your work. Qualifications Essential: Possess analysis skills built on Technical foundations gained through a degree in mathematics, science, engineering or a related discipline or through the equivalent experience. Practical work based experience of applying analytical skills to real life challenges. An inquisitive mindset and an ability to quickly understand complex information and apply analytical thinking and problem solving skills. Ability to turn complex concepts into simple language through individual research and learning. Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities. Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals. Build effective professional relationships with stakeholders, understanding their unique goals and motivations, gaining credibility and effectively influencing to achieve desired outcomes. Desirable: Experience of working in Microsoft Excel, SQL and Power BI, and programming experience, ideally with Python. Why join RSSB? We value our people and offer a competitive benefits package, including: 30 days annual leave (plus bank holidays) Private medical and dental cover Flexible and hybrid working options Season ticket loan and travel subsidy Cycle to work scheme Volunteer leave Performance related bonus Pension scheme Learning and development opportunities Ready to Apply? Apply now and help us make rail travel safer for everyone. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme , we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing. Find out more about Diversity and Inclusion at RSSB: Rail Safety and Standards Board Careers - VERCIDA If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us. We understand the importance of work life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. Required Qualifications None
Dec 07, 2025
Full time
Risk and Safety Intelligence Analyst Location: London Job ID: Position Type: Permanent Full-Time Post End Date: 11/12/2025 Overview Join RSSB as a Risk and Safety Intelligence Analyst and make a real impact on rail safety across Great Britain. As a Risk and Safety Intelligence Analyst, you will work alongside other analysts, health and safety professionals and technical specialists, applying your analysis skills to generate insights from data and support safety improvement across the GB rail industry. Through this you will help deliver the Rail Health and Safety Strategy and strengthen RSSB's position as a centre of excellence in risk management, analysis and data-driven insights. This is a permanent role based at the RSSB office in Fenchurch Avenue with hybrid working. In office days will be based in the City of London, supported by a commuting travel subsidy benefit. The closing date for this role is 11th December 2025. Candidates will be contacted before the closing date, so early application is encouraged. Interviews will take place W/C 15th December. Responsibilities You will undertake a program of work to support delivery of the Rail Health and Safety Strategy, which describes how companies across the industry will work together to tackle key risks. This will include the following; Provide health and safety analysis for GB rail, using data to find actionable insights and help our members understand issues and opportunities. Supporting new ways to automate industry reporting and analysis. Undertake safety risk modelling to help the development of RSSB models, including the Safety Risk Model, and utilizing these models to undertake quantified risk assessment. Engage with rail operators to help understand, monitor and improve the consistency of safety event reporting across GB rail. Support the team of RSI Analysts. This could include responding to data requests from internal and external stakeholders, undertaking or reviewing analysis to inform industry decisions, developing interactive dashboards, providing support to RSSB member companies' safety reporting teams, co working with our Data Science and AI team, or writing reports and delivering presentations based on your work. Qualifications Essential: Possess analysis skills built on Technical foundations gained through a degree in mathematics, science, engineering or a related discipline or through the equivalent experience. Practical work based experience of applying analytical skills to real life challenges. An inquisitive mindset and an ability to quickly understand complex information and apply analytical thinking and problem solving skills. Ability to turn complex concepts into simple language through individual research and learning. Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities. Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals. Build effective professional relationships with stakeholders, understanding their unique goals and motivations, gaining credibility and effectively influencing to achieve desired outcomes. Desirable: Experience of working in Microsoft Excel, SQL and Power BI, and programming experience, ideally with Python. Why join RSSB? We value our people and offer a competitive benefits package, including: 30 days annual leave (plus bank holidays) Private medical and dental cover Flexible and hybrid working options Season ticket loan and travel subsidy Cycle to work scheme Volunteer leave Performance related bonus Pension scheme Learning and development opportunities Ready to Apply? Apply now and help us make rail travel safer for everyone. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme , we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing. Find out more about Diversity and Inclusion at RSSB: Rail Safety and Standards Board Careers - VERCIDA If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us. We understand the importance of work life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. Required Qualifications None
Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Dec 07, 2025
Full time
Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Dec 07, 2025
Full time
Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Rail Safety and Standards Board Limited
City, London
Overview Join RSSB as a Risk and Safety Intelligence Analyst and make a real impact on rail safety across Great Britain. As a Risk and Safety Intelligence Analyst, you will work alongside other analysts, health and safety professionals and technical specialists, applying your analysis skills to generate insights from data and support safety improvement across the GB rail industry. Through this you will help deliver the Rail Health and Safety Strategy and strengthen RSSB's position as a centre of excellence in risk management, analysis and data-driven insights. This is a permanent role based at the RSSB office in Fenchurch Avenue with hybrid working. In-office days will be based in the City of London, supported by a commuting travel subsidy benefit. The closing date for this role is 11th December 2025. Candidates will be contacted before the closing date, so early application is encouraged. Interviews will take place W/C 15th December. Responsibilities You will undertake a program of work to support delivery of the Rail Health and Safety Strategy, which describes how companies across the industry will work together to tackle key risks. This will include the following; Provide health and safety analysis for GB rail, using data to find actionable insights and help our members understand issues and opportunities. Supporting new ways to automate industry reporting and analysis. Undertake safety risk modelling to help the development of RSSB models, including the Safety Risk Model, and utilizing these models to undertake quantified risk assessment. Engage with rail operators to help understand, monitor and improve the consistency of safety event reporting across GB rail. Support the team of RSI Analysts. This could include responding to data requests from internal and external stakeholders, undertaking or reviewing analysis to inform industry decisions, developing interactive dashboards, providing support to RSSB member companies' safety reporting teams, co-working with our Data Science and AI team, or writing reports and delivering presentations based on your work. Qualifications Essential: Possess analysis skills built on: Technical foundations gained through a degree in mathematics, science, engineering or a related discipline or through the equivalent experience. Practical work based experience of applying analytical skills to real-life challenges. An inquisitive mindset and an ability to quickly understand complex information and apply analytical thinking and problem solving skills. Ability to turn complex concepts into simple language through individual research and learning. Communicate effectively and share thoughts and ideas through methods appropriate to the Adapt and respond effectively when embracing new opportunities, change and in navigating Actively contribute as part of a team and work towards achieving team goals and Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities. Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals. Build effective professional relationships with stakeholders, understanding their unique goals and motivations, gaining credibility and effectively influencing to achieve desired outcomes. Desirable: Experience of working in Microsoft Excel, SQL and Power BI, and programming experience, ideally with Python. Experience of safety related work, or a knowledge of or interest in these Why join RSSB?We value our people and offer a competitive benefits package, including: 30 days annual leave (plus bank holidays) Private medical and dental cover Flexible and hybrid working options Season ticket loan and travel subsidy Cycle to work scheme Volunteer leave Performance related bonus Pension scheme Learning and development opportunities Ready to Apply? Apply now and help us make rail travel safer for everyone. We valuediversityand equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of theDisability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing Find out more about Diversity and Inclusion at RSSB: Rail Safety and Standards Board Careers - VERCIDA If you require anyreasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance ofwork-life balanceand we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request.
Dec 06, 2025
Full time
Overview Join RSSB as a Risk and Safety Intelligence Analyst and make a real impact on rail safety across Great Britain. As a Risk and Safety Intelligence Analyst, you will work alongside other analysts, health and safety professionals and technical specialists, applying your analysis skills to generate insights from data and support safety improvement across the GB rail industry. Through this you will help deliver the Rail Health and Safety Strategy and strengthen RSSB's position as a centre of excellence in risk management, analysis and data-driven insights. This is a permanent role based at the RSSB office in Fenchurch Avenue with hybrid working. In-office days will be based in the City of London, supported by a commuting travel subsidy benefit. The closing date for this role is 11th December 2025. Candidates will be contacted before the closing date, so early application is encouraged. Interviews will take place W/C 15th December. Responsibilities You will undertake a program of work to support delivery of the Rail Health and Safety Strategy, which describes how companies across the industry will work together to tackle key risks. This will include the following; Provide health and safety analysis for GB rail, using data to find actionable insights and help our members understand issues and opportunities. Supporting new ways to automate industry reporting and analysis. Undertake safety risk modelling to help the development of RSSB models, including the Safety Risk Model, and utilizing these models to undertake quantified risk assessment. Engage with rail operators to help understand, monitor and improve the consistency of safety event reporting across GB rail. Support the team of RSI Analysts. This could include responding to data requests from internal and external stakeholders, undertaking or reviewing analysis to inform industry decisions, developing interactive dashboards, providing support to RSSB member companies' safety reporting teams, co-working with our Data Science and AI team, or writing reports and delivering presentations based on your work. Qualifications Essential: Possess analysis skills built on: Technical foundations gained through a degree in mathematics, science, engineering or a related discipline or through the equivalent experience. Practical work based experience of applying analytical skills to real-life challenges. An inquisitive mindset and an ability to quickly understand complex information and apply analytical thinking and problem solving skills. Ability to turn complex concepts into simple language through individual research and learning. Communicate effectively and share thoughts and ideas through methods appropriate to the Adapt and respond effectively when embracing new opportunities, change and in navigating Actively contribute as part of a team and work towards achieving team goals and Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities. Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals. Build effective professional relationships with stakeholders, understanding their unique goals and motivations, gaining credibility and effectively influencing to achieve desired outcomes. Desirable: Experience of working in Microsoft Excel, SQL and Power BI, and programming experience, ideally with Python. Experience of safety related work, or a knowledge of or interest in these Why join RSSB?We value our people and offer a competitive benefits package, including: 30 days annual leave (plus bank holidays) Private medical and dental cover Flexible and hybrid working options Season ticket loan and travel subsidy Cycle to work scheme Volunteer leave Performance related bonus Pension scheme Learning and development opportunities Ready to Apply? Apply now and help us make rail travel safer for everyone. We valuediversityand equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of theDisability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing Find out more about Diversity and Inclusion at RSSB: Rail Safety and Standards Board Careers - VERCIDA If you require anyreasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance ofwork-life balanceand we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request.
Role Summary As Senior Property Operations Analyst, you'll sit at the heart of a growing international real estate business. You'll enhance financial processes, strengthen reporting, support Yardi users, and drive consistency across property operations. Expect autonomy, visibility with senior stakeholders, and the chance to influence how financial and operational workflows run across a major commercial portfolio. Role Responsibilities Create and enhance policy, process and training documentation for accounts receivable and wider financial processes. Develop and improve control reporting to identify system/process enhancements and training needs. Lead periodic control reporting from creation through to delivery to key stakeholders, including senior management. Provide functional helpdesk support on Yardi for asset management and property management teams. Act as the SME for financial property management processes, ensuring both technical understanding and practical day-to-day application. Role Requirements 5+ years' commercial real estate experience in an analytical or financial operations role. Experience in accounts receivable or financial accounting, with the ability to gather requirements and produce process documentation. Strong Yardi Voyager experience and advanced Excel skills, with Power BI exposure an advantage JBRP1_UKTJ
Dec 06, 2025
Full time
Role Summary As Senior Property Operations Analyst, you'll sit at the heart of a growing international real estate business. You'll enhance financial processes, strengthen reporting, support Yardi users, and drive consistency across property operations. Expect autonomy, visibility with senior stakeholders, and the chance to influence how financial and operational workflows run across a major commercial portfolio. Role Responsibilities Create and enhance policy, process and training documentation for accounts receivable and wider financial processes. Develop and improve control reporting to identify system/process enhancements and training needs. Lead periodic control reporting from creation through to delivery to key stakeholders, including senior management. Provide functional helpdesk support on Yardi for asset management and property management teams. Act as the SME for financial property management processes, ensuring both technical understanding and practical day-to-day application. Role Requirements 5+ years' commercial real estate experience in an analytical or financial operations role. Experience in accounts receivable or financial accounting, with the ability to gather requirements and produce process documentation. Strong Yardi Voyager experience and advanced Excel skills, with Power BI exposure an advantage JBRP1_UKTJ
WE ARE HIRING A GLOBAL REVENUE OPERATIONS MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you've probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love - at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. Here are a few things that we've got to offer: Dynamic & collaborative team in a creative environment with exposure to global clients Weekly webinars to support your development through our People Academy Annual TLC Wellness Week and programmes throughout the year TLC Culture Club - including seasonal social events, tasty lunches & more TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave TLC Rise - supporting and empowering women into leadership roles 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme You'll be the glue that strengthens alignment across our commercial organisation, optimising revenue processes, enhancing operational performance, and introducing best practices that scale globally. This is an opportunity to make a global impact. With TLC's rapid growth and recent investment, you'll help shape the future of our commercial engine. What You'll Be Doing Champion alignment across global markets, improving processes and automating repetitive tasks. Lead the global monthly forecasting cycle, ensuring accuracy and clarity. Partner with data analysts to deliver insight-driven reporting that boosts performance. Build monthly sales forecasts using CRM insights, probability indicators, and local market input. Mentor local RevOps colleagues and foster a collaborative global community. Build strong relationships with Managing Directors to translate challenges into high-impact priorities. Drive continuous improvement across processes, tools, and ways of working. Strategic Projects You'll Shape: Strategic Projects You'll Shape Customer journey value mapping and sales methodology implementation. Market sizing, ICP refinement, and persona development. Account segmentation, scoring, and prioritisation. Automation and process optimisation for SDR functions. Win/loss analysis and reporting frameworks. CPQ optimisation and process enhancement. Who We're Looking For You love driving change and bringing clarity to ambiguity. You're a self-starter with strong judgement on what works in scaling environments. You enjoy advising stakeholders, not just executing tasks. You get excited about building operational systems from the ground up. You thrive in fast-paced environments where growth is rapid and opportunities are abundant. Experience in B2B enterprise environments with strong understanding of pipeline metrics. Proven success in Revenue Operations, Sales Operations, or similar. Experience operating across multiple markets or departments. Strong proficiency with RevOps tech: CRM systems (D365 preferred; Salesforce or HubSpot welcome). Marketing automation tools (e.g., HubSpot). CPQ systems (DealHub preferred; Salesforce CPQ, Conga, Panda, etc.). Data visualisation tools (PowerBI preferred; Tableau, Qlik, etc.). Sales enablement tools (Highspot, Seismic, Mindtickle, etc.). Excellent communication and presentation skills with senior stakeholders. Ability to prioritise high-impact initiatives in fast-moving environments. Strong analytical, problem-solving, and stakeholder-management skills. Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed. If you're excited by everything we've told you, then it's time to apply!
Dec 06, 2025
Full time
WE ARE HIRING A GLOBAL REVENUE OPERATIONS MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you've probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love - at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. Here are a few things that we've got to offer: Dynamic & collaborative team in a creative environment with exposure to global clients Weekly webinars to support your development through our People Academy Annual TLC Wellness Week and programmes throughout the year TLC Culture Club - including seasonal social events, tasty lunches & more TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave TLC Rise - supporting and empowering women into leadership roles 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme You'll be the glue that strengthens alignment across our commercial organisation, optimising revenue processes, enhancing operational performance, and introducing best practices that scale globally. This is an opportunity to make a global impact. With TLC's rapid growth and recent investment, you'll help shape the future of our commercial engine. What You'll Be Doing Champion alignment across global markets, improving processes and automating repetitive tasks. Lead the global monthly forecasting cycle, ensuring accuracy and clarity. Partner with data analysts to deliver insight-driven reporting that boosts performance. Build monthly sales forecasts using CRM insights, probability indicators, and local market input. Mentor local RevOps colleagues and foster a collaborative global community. Build strong relationships with Managing Directors to translate challenges into high-impact priorities. Drive continuous improvement across processes, tools, and ways of working. Strategic Projects You'll Shape: Strategic Projects You'll Shape Customer journey value mapping and sales methodology implementation. Market sizing, ICP refinement, and persona development. Account segmentation, scoring, and prioritisation. Automation and process optimisation for SDR functions. Win/loss analysis and reporting frameworks. CPQ optimisation and process enhancement. Who We're Looking For You love driving change and bringing clarity to ambiguity. You're a self-starter with strong judgement on what works in scaling environments. You enjoy advising stakeholders, not just executing tasks. You get excited about building operational systems from the ground up. You thrive in fast-paced environments where growth is rapid and opportunities are abundant. Experience in B2B enterprise environments with strong understanding of pipeline metrics. Proven success in Revenue Operations, Sales Operations, or similar. Experience operating across multiple markets or departments. Strong proficiency with RevOps tech: CRM systems (D365 preferred; Salesforce or HubSpot welcome). Marketing automation tools (e.g., HubSpot). CPQ systems (DealHub preferred; Salesforce CPQ, Conga, Panda, etc.). Data visualisation tools (PowerBI preferred; Tableau, Qlik, etc.). Sales enablement tools (Highspot, Seismic, Mindtickle, etc.). Excellent communication and presentation skills with senior stakeholders. Ability to prioritise high-impact initiatives in fast-moving environments. Strong analytical, problem-solving, and stakeholder-management skills. Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed. If you're excited by everything we've told you, then it's time to apply!
11336HS1 Market related ERP Support Analyst: Our client is looking to hire an experienced ERP Support Analyst to join ASAP. The postion will be Hybrid with three days per week working onsite. Role Summary: Provide functional and technical support for business applications, focusing on Finance (Order to Cash, Procure to Pay), Warehouse Management, and Supply Chain processes. Drive system efficiency, support ERP platforms, and deliver business-focused IT solutions. Key Responsibilities: Gather and document business requirements; collaborate with stakeholders and vendors. Maintain, enhance, and support ERP and business applications (Sage 200, Dynamics AX 2012, Exceedra, Q-Pulse, Office365). Develop reporting solutions using Power BI and IBM Planning Analytics. Manage IT governance, including supplier management, portfolio management, and IT security. Drive continuous improvement and change management initiatives. Resolve incidents and service requests within SLA; provide occasional out-of-hours support. Liaise with global IT, UK business teams, and vendors to ensure alignment with business priorities. Conduct regular site visits ( 20%) to understand business needs and system usage. Skills & Experience: ERP experience: Sage 200, Microsoft Dynamics AX 2012 (Finance, Procurement, Logistics, Manufacturing modules). Functional expertise: Finance, Warehouse, Supply Chain processes. Reporting tools: Power BI, IBM Planning Analytics. Knowledge of IPA, Exceedra, Q-Pulse, Office365, OpenText/GXS EDI, Salesforce, Dynaway EAM, Axtensions ISV, Atlas. Strong stakeholder management, communication, problem-solving, and prioritiza Benefits Bonus scheme paid quarterly Autonomous and inclusive working environment Opportunities for progression within the UK and overseas Enhanced employer pension contributions Health cash plan - claim money back towards essential healthcare such as dental, eye care etc. Access to Thrive 24 hours a day - a leading and NHS clinically approved app which focuses on general wellbeing Long service recognised every 5 years Life assurance up to 4 x contractual pay Free Onsite Parking 25 holidays + 8 bank holidays Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Dec 06, 2025
Full time
11336HS1 Market related ERP Support Analyst: Our client is looking to hire an experienced ERP Support Analyst to join ASAP. The postion will be Hybrid with three days per week working onsite. Role Summary: Provide functional and technical support for business applications, focusing on Finance (Order to Cash, Procure to Pay), Warehouse Management, and Supply Chain processes. Drive system efficiency, support ERP platforms, and deliver business-focused IT solutions. Key Responsibilities: Gather and document business requirements; collaborate with stakeholders and vendors. Maintain, enhance, and support ERP and business applications (Sage 200, Dynamics AX 2012, Exceedra, Q-Pulse, Office365). Develop reporting solutions using Power BI and IBM Planning Analytics. Manage IT governance, including supplier management, portfolio management, and IT security. Drive continuous improvement and change management initiatives. Resolve incidents and service requests within SLA; provide occasional out-of-hours support. Liaise with global IT, UK business teams, and vendors to ensure alignment with business priorities. Conduct regular site visits ( 20%) to understand business needs and system usage. Skills & Experience: ERP experience: Sage 200, Microsoft Dynamics AX 2012 (Finance, Procurement, Logistics, Manufacturing modules). Functional expertise: Finance, Warehouse, Supply Chain processes. Reporting tools: Power BI, IBM Planning Analytics. Knowledge of IPA, Exceedra, Q-Pulse, Office365, OpenText/GXS EDI, Salesforce, Dynaway EAM, Axtensions ISV, Atlas. Strong stakeholder management, communication, problem-solving, and prioritiza Benefits Bonus scheme paid quarterly Autonomous and inclusive working environment Opportunities for progression within the UK and overseas Enhanced employer pension contributions Health cash plan - claim money back towards essential healthcare such as dental, eye care etc. Access to Thrive 24 hours a day - a leading and NHS clinically approved app which focuses on general wellbeing Long service recognised every 5 years Life assurance up to 4 x contractual pay Free Onsite Parking 25 holidays + 8 bank holidays Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Large Housing Association requires a Compliance Support Analyst to coordinate all aspects of financial regulation, policies and procedures. Responsibilities include: Monitor the Gifts and Hospitality inbox, update the G&H register & conduct annual reconciliations with the fundraising team. Provide support to the compliance lead in monitoring the Asset and Liability register, ensuring the register is up to date and accurate. Assist the compliance lead in interpreting and applying SM&CR rules effectively. Maintain accurate and up-to-date records of compliance activities and findings Support internal audits by gathering necessary documentation and information. Provide support to the compliance lead with delivering, compliance workshops such as anti-money laundering, anti-fraud etc. Stay abreast of regulatory changes and industry standards and ensure compliance with relevant regulations and guidelines by updating policies and procedures,as needed. Develop and adapt reporting processes to meet evolving needs, offering insightful analysis. Analyse large datasets to identify patterns, correlations, and trends that may indicate potential risks or opportunities. Experience and skills: Knowledge of compliance principles, methodologies, and regulatory requirements. Strong communication and interpersonal skills for diverse audience engagement; work collaboratively with internal and external stakeholders Capable of analysing complex data to inform data driven decisions Proficiency in Excel; knowledge of D365 and Power BI preferred 18.86 ph PAYE or 24.95 ph Umbrella
Dec 06, 2025
Seasonal
Large Housing Association requires a Compliance Support Analyst to coordinate all aspects of financial regulation, policies and procedures. Responsibilities include: Monitor the Gifts and Hospitality inbox, update the G&H register & conduct annual reconciliations with the fundraising team. Provide support to the compliance lead in monitoring the Asset and Liability register, ensuring the register is up to date and accurate. Assist the compliance lead in interpreting and applying SM&CR rules effectively. Maintain accurate and up-to-date records of compliance activities and findings Support internal audits by gathering necessary documentation and information. Provide support to the compliance lead with delivering, compliance workshops such as anti-money laundering, anti-fraud etc. Stay abreast of regulatory changes and industry standards and ensure compliance with relevant regulations and guidelines by updating policies and procedures,as needed. Develop and adapt reporting processes to meet evolving needs, offering insightful analysis. Analyse large datasets to identify patterns, correlations, and trends that may indicate potential risks or opportunities. Experience and skills: Knowledge of compliance principles, methodologies, and regulatory requirements. Strong communication and interpersonal skills for diverse audience engagement; work collaboratively with internal and external stakeholders Capable of analysing complex data to inform data driven decisions Proficiency in Excel; knowledge of D365 and Power BI preferred 18.86 ph PAYE or 24.95 ph Umbrella
IP House is a platform company backed by a prominent growth-oriented private equity firm, to create a global, technology-enabled services firm providing meaningful IP enforcement outcomes to multinational brands, in partnership with government and law enforcement agencies around the world. We are a fast-growing and entrepreneurial environment, which requires innovative, creative and novel solutions. Ready to shape the future of intelligence? Join IPH UK Holdings Ltd as a Senior Intelligence Analyst and use your expertise to disrupt illicit trade and protect global brands. What You'll Do You will play a vital role in supporting our Intelligence & Investigations team by producing actionable, high-quality intelligence that drives strategic and operational decisions. From assessing risks and threats to influencing investigative direction, your insights will make a tangible difference. Key Responsibilities Create advanced intelligence products that guide investigations and strategy. Analyse complex data sets to identify patterns, threats, and opportunities. Deliver professional, timely reports that exceed client expectations. Re-evaluate intelligence to ensure ongoing relevance and accuracy. Collaborate across the team and support business development efforts. What You'll Bring 3-5 years' experience as an Intelligence Analyst. Proven skills in OSINT, SOCMINT, and digital investigations. Familiarity with tools like i2 Analyst's Notebook, Maltego, etc. Excellent communication, critical thinking, and data interpretation skills. Understanding of relevant legal frameworks (IP, data protection). Knowledge of cybercrime, social media security risks, and emerging technologies, with experience exploiting digital intelligence sources. Familiarity with darknet environments and the role they play in illicit trade is advantageous. 2 days WFH On-site parking Opportunity to work in a dynamic, purpose-driven team Why IP House Our vision is to solidify IP House as the global end-to-end solution, empowering multinational corporations to effectively prevent and combat illicit trade and IP theft. Only through the collaboration of our uniquely skilled employees and under the strategic leadership of our Executive Team will such a lofty goal be realized. We recognize our people drive everything we accomplish, and as such, we are dedicated to investing in our employees fostering a culture of continuous learning, growth, and excellence. Our team works hard, and we recognize the importance of taking care of our own. We offer a comprehensive suite of benefit offerings to support the health, well-being, and financial health of our employees and their families. Our robust benefits package underscores our commitment to our people, our most important asset. IP house seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
Dec 06, 2025
Full time
IP House is a platform company backed by a prominent growth-oriented private equity firm, to create a global, technology-enabled services firm providing meaningful IP enforcement outcomes to multinational brands, in partnership with government and law enforcement agencies around the world. We are a fast-growing and entrepreneurial environment, which requires innovative, creative and novel solutions. Ready to shape the future of intelligence? Join IPH UK Holdings Ltd as a Senior Intelligence Analyst and use your expertise to disrupt illicit trade and protect global brands. What You'll Do You will play a vital role in supporting our Intelligence & Investigations team by producing actionable, high-quality intelligence that drives strategic and operational decisions. From assessing risks and threats to influencing investigative direction, your insights will make a tangible difference. Key Responsibilities Create advanced intelligence products that guide investigations and strategy. Analyse complex data sets to identify patterns, threats, and opportunities. Deliver professional, timely reports that exceed client expectations. Re-evaluate intelligence to ensure ongoing relevance and accuracy. Collaborate across the team and support business development efforts. What You'll Bring 3-5 years' experience as an Intelligence Analyst. Proven skills in OSINT, SOCMINT, and digital investigations. Familiarity with tools like i2 Analyst's Notebook, Maltego, etc. Excellent communication, critical thinking, and data interpretation skills. Understanding of relevant legal frameworks (IP, data protection). Knowledge of cybercrime, social media security risks, and emerging technologies, with experience exploiting digital intelligence sources. Familiarity with darknet environments and the role they play in illicit trade is advantageous. 2 days WFH On-site parking Opportunity to work in a dynamic, purpose-driven team Why IP House Our vision is to solidify IP House as the global end-to-end solution, empowering multinational corporations to effectively prevent and combat illicit trade and IP theft. Only through the collaboration of our uniquely skilled employees and under the strategic leadership of our Executive Team will such a lofty goal be realized. We recognize our people drive everything we accomplish, and as such, we are dedicated to investing in our employees fostering a culture of continuous learning, growth, and excellence. Our team works hard, and we recognize the importance of taking care of our own. We offer a comprehensive suite of benefit offerings to support the health, well-being, and financial health of our employees and their families. Our robust benefits package underscores our commitment to our people, our most important asset. IP house seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 06, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
We have a fantastic new opportunity for a Senior Financial Crime Enhanced Due Diligence Analyst to join our team within Centrica Energy. You will play a critical role in safeguarding the organisation against financial crime risks. Leading complex due diligence investigations, applying expert judgment to assess third-party relationships, transactions, and ownership structures across global jurisdictions will be key. This role requires a strong understanding of financial crime legislation, commercial awareness, and the ability to balance regulatory compliance with business enablement. Location: We work flexibly in line with our Flexible First working arrangements believing that empowered colleagues are happier and more productive. The successful candidate will, however, need to be comfortable working from our London office at least three days per week. Key Accountabilities: Lead and deliver enhanced due diligence (EDD) for high-risk counterparties and strategic transactions. Analyse complex ownership structures and assess financial crime risks, including sanctions, PEPs, and adverse media. Produce clear, high-quality EDD reports with risk assessments and recommendations. Collaborate with legal, compliance, and front-office teams to ensure timely onboarding. Escalate material risks and contribute to governance and oversight processes. Support development of due diligence frameworks and contribute to MI reporting. Mentor junior analysts and stay informed on regulatory and geopolitical developments. Here's who we're looking for: Extensive experience in EDD, AML, or financial crime compliance within regulated sectors. Energy commodities KYC experience is required. Understanding of energy and commodity markets and geopolitical risk. Strong knowledge of global financial crime laws and regulatory frameworks. Asia Pacific/Africa jurisdiction KYC experience is highly desirable. LNG specific KYC experience is highly desirable. Skilled in analysing complex corporate structures and jurisdictional risks. Excellent communication and report-writing abilities. Effective stakeholder engagement across business functions. Commercially aware with sound regulatory judgement. Advanced analytical skills and proficiency in due diligence tools (e.g., World-Check, LexisNexis). Experience with OSINT techniques and platforms. Relevant certifications (e.g., ICA, ACAMS) preferred.
Dec 06, 2025
Full time
We have a fantastic new opportunity for a Senior Financial Crime Enhanced Due Diligence Analyst to join our team within Centrica Energy. You will play a critical role in safeguarding the organisation against financial crime risks. Leading complex due diligence investigations, applying expert judgment to assess third-party relationships, transactions, and ownership structures across global jurisdictions will be key. This role requires a strong understanding of financial crime legislation, commercial awareness, and the ability to balance regulatory compliance with business enablement. Location: We work flexibly in line with our Flexible First working arrangements believing that empowered colleagues are happier and more productive. The successful candidate will, however, need to be comfortable working from our London office at least three days per week. Key Accountabilities: Lead and deliver enhanced due diligence (EDD) for high-risk counterparties and strategic transactions. Analyse complex ownership structures and assess financial crime risks, including sanctions, PEPs, and adverse media. Produce clear, high-quality EDD reports with risk assessments and recommendations. Collaborate with legal, compliance, and front-office teams to ensure timely onboarding. Escalate material risks and contribute to governance and oversight processes. Support development of due diligence frameworks and contribute to MI reporting. Mentor junior analysts and stay informed on regulatory and geopolitical developments. Here's who we're looking for: Extensive experience in EDD, AML, or financial crime compliance within regulated sectors. Energy commodities KYC experience is required. Understanding of energy and commodity markets and geopolitical risk. Strong knowledge of global financial crime laws and regulatory frameworks. Asia Pacific/Africa jurisdiction KYC experience is highly desirable. LNG specific KYC experience is highly desirable. Skilled in analysing complex corporate structures and jurisdictional risks. Excellent communication and report-writing abilities. Effective stakeholder engagement across business functions. Commercially aware with sound regulatory judgement. Advanced analytical skills and proficiency in due diligence tools (e.g., World-Check, LexisNexis). Experience with OSINT techniques and platforms. Relevant certifications (e.g., ICA, ACAMS) preferred.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 06, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
The PureGym Way The PureGym Group is a top-10 global gym business with over 700 total sites and 2.5 million members across 6 countries. Our mission is to bring high quality, affordable fitness to everyone, everywhere, ensuring customer centricity is woven into the breadth of our product. We champion diversity and are committed to providing a workplace where everyone feels free to be. We're proud to be recognised as a Top Institute Employer , reflecting our commitment to excellence in employee experience and workplace culture . See our careers page for full benefits. We offer: Free nationwide gym membership for you + 1 Hybrid working A truly flexible working culture Personal private healthcare, including digital GP Life insurance x4 Company pension contribution 25 days annual leave, plus 1 personal day Option to purchase additional holiday (up to 5 days) Great learning & development resources Enhanced maternity pay, paternity and adoption leave The Role Location: London (2-3 days in the office)Type: Full TimeContract type: Permanent Application: Closing date Monday 8 December We are looking for a Commercial Manager to drive commercial decision-making across our 450+ gyms in the UK. This role will be involved in setting pricing strategy, tracking and responding to competitor threats, managing discounting & promotions and much more. This is a Hybrid working role. This will be based in our London office 2-3 days a week. In this fast-paced environment, you will be responsible for driving commercial value at a gym level by identifying areas of opportunity. You will leverage our suite of revenue-driving levers including price, promotions and product architecture, whilst also shaping the roadmap of initiatives for the team and taking on ad-hoc strategic commercial projects. Key duties will include: Pricing Strategy: Think about how best to balance the volume / price equation across each of our 450+ UK gyms, which are all priced individually. Analyse the different factors that influence pricing decisions to deliver on PureGym's short- and long-term revenue ambitions. Competitor Tracking & Response: Build a detailed understanding of our competitors to become PureGym's resident expert on the competitive landscape. Use this knowledge to set & execute our competitor response strategy, protecting revenue where we are impacted by competitor action. Commercial Management of High Value Gyms: Set the strategy for commercially managing gyms through new site openings, refurbishments and transfers, and work with other stakeholders to ensure these key moments are a success. Ad-Hoc Strategic Projects: Work on high-impact commercial projects that drive long-term value for the business, such as the price architecture we use to sell memberships. Play a leading role in shaping the roadmap for the Revenue Management team and evolving the future of the department. Line Management of Commercial Analyst: Manage a Commercial Analyst who will provide data and insights to influence decision-making, while building a great team culture and developing their skills. Lead Commercial meetings: Set the agenda for and lead the presentation of a range of regular Commercial meetings with senior stakeholders from across the business. The Person We are looking for an ambitious individual with strong Commercial acumen who can hit the ground running, identify areas of opportunity, communicate this effectively to stakeholders and drive real value for PureGym. The following core attributes are essential: Commercial thinker & value driver - Adept at identifying opportunities to drive commercial value through day-to-day decisions, bringing a proactive mindset to optimising our Revenue Management capabilities. Analytical firepower - Strong financial and scenario modelling skills, with the ability to conduct complex analysis where required to support commercial decision-making and evaluate business outcomes. Self-starter & ability to work in a fast-paced organisation - Thrives in a dynamic environment, taking ownership and driving initiatives without constant direction. Adaptable and resilient when priorities shift. Strong written and verbal communication skills - Leads meetings with senior stakeholders and collaborates effectively on cross-functional projects. Compelling storyteller who turns analysis into narratives that influence decisions across all levels. Strategic thinker & problem-solver - Comfortable tackling complex and varied strategic problems with innovative solutions, translating data and insights into actionable strategies. Attention to detail, without losing sight of the big picture - Delivers precise and accurate analysis, whilst ensuring recommendations are aligned to the broader strategic context. Required experience / qualifications: 3+ years of experience in a strategic or commercial role Bachelor's degree in a relevant field from a top-level University Highly proficient in Excel and PowerPoint Experience working with different stakeholders across an organisation to deliver Commercial value Preferable experience / qualifications: Experience in a consumer or subscription business, or in a consulting environment that covers these industries Experience in pricing strategy or revenue management PureGym is proud to be an equal opportunities employer. Our company mantra is 'Everybody Welcome' and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve. Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere. Please note: Applications will be reviewed on a rolling basis, and the advert may be withdrawn at any time. Early application is encouraged. Internally the position will be known as Revenue Manager.
Dec 05, 2025
Full time
The PureGym Way The PureGym Group is a top-10 global gym business with over 700 total sites and 2.5 million members across 6 countries. Our mission is to bring high quality, affordable fitness to everyone, everywhere, ensuring customer centricity is woven into the breadth of our product. We champion diversity and are committed to providing a workplace where everyone feels free to be. We're proud to be recognised as a Top Institute Employer , reflecting our commitment to excellence in employee experience and workplace culture . See our careers page for full benefits. We offer: Free nationwide gym membership for you + 1 Hybrid working A truly flexible working culture Personal private healthcare, including digital GP Life insurance x4 Company pension contribution 25 days annual leave, plus 1 personal day Option to purchase additional holiday (up to 5 days) Great learning & development resources Enhanced maternity pay, paternity and adoption leave The Role Location: London (2-3 days in the office)Type: Full TimeContract type: Permanent Application: Closing date Monday 8 December We are looking for a Commercial Manager to drive commercial decision-making across our 450+ gyms in the UK. This role will be involved in setting pricing strategy, tracking and responding to competitor threats, managing discounting & promotions and much more. This is a Hybrid working role. This will be based in our London office 2-3 days a week. In this fast-paced environment, you will be responsible for driving commercial value at a gym level by identifying areas of opportunity. You will leverage our suite of revenue-driving levers including price, promotions and product architecture, whilst also shaping the roadmap of initiatives for the team and taking on ad-hoc strategic commercial projects. Key duties will include: Pricing Strategy: Think about how best to balance the volume / price equation across each of our 450+ UK gyms, which are all priced individually. Analyse the different factors that influence pricing decisions to deliver on PureGym's short- and long-term revenue ambitions. Competitor Tracking & Response: Build a detailed understanding of our competitors to become PureGym's resident expert on the competitive landscape. Use this knowledge to set & execute our competitor response strategy, protecting revenue where we are impacted by competitor action. Commercial Management of High Value Gyms: Set the strategy for commercially managing gyms through new site openings, refurbishments and transfers, and work with other stakeholders to ensure these key moments are a success. Ad-Hoc Strategic Projects: Work on high-impact commercial projects that drive long-term value for the business, such as the price architecture we use to sell memberships. Play a leading role in shaping the roadmap for the Revenue Management team and evolving the future of the department. Line Management of Commercial Analyst: Manage a Commercial Analyst who will provide data and insights to influence decision-making, while building a great team culture and developing their skills. Lead Commercial meetings: Set the agenda for and lead the presentation of a range of regular Commercial meetings with senior stakeholders from across the business. The Person We are looking for an ambitious individual with strong Commercial acumen who can hit the ground running, identify areas of opportunity, communicate this effectively to stakeholders and drive real value for PureGym. The following core attributes are essential: Commercial thinker & value driver - Adept at identifying opportunities to drive commercial value through day-to-day decisions, bringing a proactive mindset to optimising our Revenue Management capabilities. Analytical firepower - Strong financial and scenario modelling skills, with the ability to conduct complex analysis where required to support commercial decision-making and evaluate business outcomes. Self-starter & ability to work in a fast-paced organisation - Thrives in a dynamic environment, taking ownership and driving initiatives without constant direction. Adaptable and resilient when priorities shift. Strong written and verbal communication skills - Leads meetings with senior stakeholders and collaborates effectively on cross-functional projects. Compelling storyteller who turns analysis into narratives that influence decisions across all levels. Strategic thinker & problem-solver - Comfortable tackling complex and varied strategic problems with innovative solutions, translating data and insights into actionable strategies. Attention to detail, without losing sight of the big picture - Delivers precise and accurate analysis, whilst ensuring recommendations are aligned to the broader strategic context. Required experience / qualifications: 3+ years of experience in a strategic or commercial role Bachelor's degree in a relevant field from a top-level University Highly proficient in Excel and PowerPoint Experience working with different stakeholders across an organisation to deliver Commercial value Preferable experience / qualifications: Experience in a consumer or subscription business, or in a consulting environment that covers these industries Experience in pricing strategy or revenue management PureGym is proud to be an equal opportunities employer. Our company mantra is 'Everybody Welcome' and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve. Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere. Please note: Applications will be reviewed on a rolling basis, and the advert may be withdrawn at any time. Early application is encouraged. Internally the position will be known as Revenue Manager.
Description Conduct analytical research and provide data-driven insights to support marketing strategies. Contribute to intelligence projects while developing expertise in business analysis and market research methodologies. Data Analysis Perform quantitative and qualitative analysis of market data, trends, and competitive intelligence Create reports, dashboards, and visualizations to communicate findings Conduct industry research and compile competitive landscapes Support survey design, data collection, and analysis activities Research & Intelligence Monitor industry publications, news, and data sources for relevant insights Build and maintain databases of market information and competitive intelligence Conduct company and market research to support business development Reporting & Communication Prepare regular intelligence briefings and market updates Support development of thought leadership content emerging from events Create and maintain standardized reporting templates and processes Support senior team members in client-facing activities Contribute to internal knowledge sharing and best practice development Project Support Assist with complex analytical projects under senior guidance Participate in cross-functional teams and collaborative initiatives Support quality assurance processes for data and analytical outputs Contribute to continuous improvement of intelligence processes and tools Required Qualifications Undergraduate degree in business, Economics, Marketing, or related field 5+ years of experience in analysis, research, or related function Proficiency in Excel, PowerPoint, and data visualization tools Strong analytical and problem-solving skills Excellent attention to detail and quality focus It is common for us to have a 2 stage interview process. The first stage being an in-person interview at our London office, with the second being either an in-person or online interview with the wider senior team. So, if you are ready to take the next step in your career and join our team, then please contact us today via our Careers Portal or by email: Please note, if you happen to require any further assistance or need us to make any adjustments for you during this process, then please let us know via this email above quoting Applicant Accessibility in the email title. Please be sure to include a detailed description of the requested accommodation, your name, and preferred method of contact. This way, our team can ensure to put added measures in place to support you during the application and interview process. Perkins&Will are an equal opportunity employer and supports talent from diverse backgrounds that bring experiences, viewpoints and solutions that best serve our clients, community and enrich our work environment. Note: The following disclaimer text was present in the original document but should be kept as plain text to comply with formatting guidelines: Perkins&Will greatly appreciates your interest in our firm and the time you have taken to apply for this position; we look forward to reviewing your application. We will aim to contact successful candidates within four working weeks but depending on the time of year and number of applications, this timeline might vary. As per GDPR guidelines, Perkins&Will will keep your application documents on file for six months after you submit your application to us. After this time frame, if you would like us to additionally remove your contact details from our internal system, please reach out to us directly via the email
Dec 05, 2025
Full time
Description Conduct analytical research and provide data-driven insights to support marketing strategies. Contribute to intelligence projects while developing expertise in business analysis and market research methodologies. Data Analysis Perform quantitative and qualitative analysis of market data, trends, and competitive intelligence Create reports, dashboards, and visualizations to communicate findings Conduct industry research and compile competitive landscapes Support survey design, data collection, and analysis activities Research & Intelligence Monitor industry publications, news, and data sources for relevant insights Build and maintain databases of market information and competitive intelligence Conduct company and market research to support business development Reporting & Communication Prepare regular intelligence briefings and market updates Support development of thought leadership content emerging from events Create and maintain standardized reporting templates and processes Support senior team members in client-facing activities Contribute to internal knowledge sharing and best practice development Project Support Assist with complex analytical projects under senior guidance Participate in cross-functional teams and collaborative initiatives Support quality assurance processes for data and analytical outputs Contribute to continuous improvement of intelligence processes and tools Required Qualifications Undergraduate degree in business, Economics, Marketing, or related field 5+ years of experience in analysis, research, or related function Proficiency in Excel, PowerPoint, and data visualization tools Strong analytical and problem-solving skills Excellent attention to detail and quality focus It is common for us to have a 2 stage interview process. The first stage being an in-person interview at our London office, with the second being either an in-person or online interview with the wider senior team. So, if you are ready to take the next step in your career and join our team, then please contact us today via our Careers Portal or by email: Please note, if you happen to require any further assistance or need us to make any adjustments for you during this process, then please let us know via this email above quoting Applicant Accessibility in the email title. Please be sure to include a detailed description of the requested accommodation, your name, and preferred method of contact. This way, our team can ensure to put added measures in place to support you during the application and interview process. Perkins&Will are an equal opportunity employer and supports talent from diverse backgrounds that bring experiences, viewpoints and solutions that best serve our clients, community and enrich our work environment. Note: The following disclaimer text was present in the original document but should be kept as plain text to comply with formatting guidelines: Perkins&Will greatly appreciates your interest in our firm and the time you have taken to apply for this position; we look forward to reviewing your application. We will aim to contact successful candidates within four working weeks but depending on the time of year and number of applications, this timeline might vary. As per GDPR guidelines, Perkins&Will will keep your application documents on file for six months after you submit your application to us. After this time frame, if you would like us to additionally remove your contact details from our internal system, please reach out to us directly via the email
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
