Client Lead - National Security Location: Farnborough, England, United Kingdom Role Type: Permanent - Full Time Package: Competitive Salaries + Benefits Role ID: SF18372 Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Senior Client Manager, where you will have the opportunity to work with cutting edge technology in partnership with some of the most brilliant minds. We have a new, exciting opportunity for a Senior Client Manager - National Security. This role will be based from our Farnborough site with some travel, and we also offer hybrid working. Role Purpose Provide central focus and orchestration for all QinetiQ engagement with National Security Client to ensure coherence of Go to market strategy and all engagements with this client. Build strong relationships and network across customer community, lead on development of coherent engagement plan and oversee its implementation across this community. Build in depth understanding of National Security Clients' strategic aims, budgets and funded programme lines. Build, coach and mentor Client Management team who report directly into this role and who are aligned with key client accounts that sit within this market segment. Day to day leadership and mentoring of this Client Management team. Implement and support ongoing development of operational tempo and heartbeat to drive coherent engagement across all relevant QQ stakeholders engaging with National Security Working with Sector MDs and BD Director develop and implement GTM strategy for National Security Ensure coherency of our GTM strategy across Defence and wider Government as appropriate Ensure ongoing alignment with IDTs to ensure effective and efficient development and execution of farmed opportunities Development and execution of larger strategic opportunities and propositions - working with the BDD and Head of Capture and Bidding Business planning to support ISBP development, and in year forecasting Ensure alignment wider QinetiQ through peer level stakeholder engagement - Capture Managers, CTO office, Campaign BD leads Key Accountabilities Leadership: provide direct and "hands on" leadership and coordination of all QinetiQ engagements into this client. Nurture and develop Client Management team aligned with the client and ensure that the team is appropriately trained in Company Best practice and that it follows this routinely in the execution of all Business Winning activities in this area. Stakeholder management: build thorough understanding of Client stakeholders, organisational construct and ways of working. Coordinate all QinetiQ engagements into this community to ensure alignment of messaging across our business. Similarly, in conjunction with the Client Management team reporting in to this role, develop strong relationships across all QinetiQ stakeholders engaging with this Client. Got to market Strategy: working across internal and external stakeholders develop a coherent Go To market Strategy for this client. This GTM strategy should leverage thorough and in depth understanding of the clients own strategy, budget and forecasted spend on future procurements. Support Development of QinetiQ strategy: engage with UKI Strategy Director and TOE functions to ensure that QinetiQ's own strategic growth plans are aligned with those of National Security Clients and that we are building skills and capacity necessary to execute on that strategy. Order Intake Number for National Security secure in year orders in line with Targets for this area whilst building credible pipeline and platform for future growth and delivery of longer term ISBP order intake commitments Capture/Bid Management: engage with UK Intelligence Head of Capture and Bid Management to ensure that approved Capture plans are in place and are being executed for all major opportunities being executed within the Defence and Training Market. Ensure that best practice is applied at all times in the execution of these captures through "hands on" leadership of all major Captures. Forward planning resourcing: Proactively engage with the Intelligence Sector BDD and Operations Lead to ensure that there is a clear forward view of the pipeline and resourcing requirements. Ensure opportunities can be resourced correctly from a Capture/Bid Management perspective and that requirements for technical resource from the business are known and understood. Wider engagement: Proactively engage with the Global Campaigns and UK Defence Sectors to ensure areas of cross collaboration are known and understood. Maintain visibility of cross collaboration execution plan to ensure that this is known and understood within the Intelligence Sector and that it is being followed correctly. Best Practice: Proactively engage with Group Business Winning Excellence to ensure that activities within the Sector follow accepted best practice and that the team is trained in accordance with Company requirements/schedules. Demonstrate leadership in the usage of SAP C4C CRM. Feedback to Group Business Winning Excellence any areas of potential improvements/refinements in best practice or training based upon experience within the Sector of Capture execution. Compliance: Ensure all business winning activities are conducted in full compliance to Group business winning policies and procedures. Ensure that Group policies relating to Ethical Trading Policy, Exports and the appointment and use of third party Commercial Intermediaries are fully complied with. Leadership: Ability to lead teams of senior professionals that span business and functional boundaries. Ability to operate in a complex matrix structure using influential leadership to bring best of capabilities to bear to enable development of strategic GTM plan, secure pipeline and win complex, competed tenders Business Development: Proven track record in leading teams to build credible pipeline at scale with high conversion rate. Ability to repeatedly deliver challenging OI targets. Execution of Win Strategy: Track record of win strategy development and implementation for complex, competed deals at scale (over c£30m), Domain Relevance: Relevant experience of winning business with customers and industrial partners across Defence with particular focus on Stratcom (Defence Digital/Defence Intelligence), DSTL and Front Line Commands. Deep customer domain knowledge and relationships: ability to provide thought leadership to customers in complex domains (spanning the above) and develop compelling QinetiQ propositions to meet deliver on this thought leadership. Wider industry relationships: established relationships at executive level and ability to engage at this level in order to build partnering strategies and detailed understanding of the competitive terrain. Experience & Qualifications Proven track record in hands on development and execution of scale pipeline (c£200m) with high conversion rate (delivering c£100m) of orders in year. Proven track record in cradle to grave execution of win strategies with demonstrated ability to win competitive tenders (over c£30m). Proven track record in the leadership/mentorship of business development teams, in order to enable development and implementation of compelling strategy and winning tender responses. Proven track record of ability to influence across matrixed internal organisational structure in order to harness wider capabilities in the development and implementation of compelling strategy and winning tender responses. Technical background with sufficient knowledge of Data Intelligence, Communications, Cyber Security and Sensor technologies to link technology with client business problems and engage confidently with client/internal technical communities. Track record in navigation of complex and multi-disciplinary stakeholder communities within customer organisations. Ability to influence and shape decision making at executive levels within the customer community. Over 10 years' experience working in Defence and Secure Government environment with particular focus on Defence Digital, Defence Intelligence, DSTL and front line commands Established network within this community with strong reputation built upon consistent delivery. Established network within other commercial organisations that operate within this market with strong reputation built upon trust and mutual respect. Security clearances to allow access to core clients and access to operational requirements and procurement strategies within the above customer communities. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic . click apply for full job details
Dec 07, 2025
Full time
Client Lead - National Security Location: Farnborough, England, United Kingdom Role Type: Permanent - Full Time Package: Competitive Salaries + Benefits Role ID: SF18372 Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Senior Client Manager, where you will have the opportunity to work with cutting edge technology in partnership with some of the most brilliant minds. We have a new, exciting opportunity for a Senior Client Manager - National Security. This role will be based from our Farnborough site with some travel, and we also offer hybrid working. Role Purpose Provide central focus and orchestration for all QinetiQ engagement with National Security Client to ensure coherence of Go to market strategy and all engagements with this client. Build strong relationships and network across customer community, lead on development of coherent engagement plan and oversee its implementation across this community. Build in depth understanding of National Security Clients' strategic aims, budgets and funded programme lines. Build, coach and mentor Client Management team who report directly into this role and who are aligned with key client accounts that sit within this market segment. Day to day leadership and mentoring of this Client Management team. Implement and support ongoing development of operational tempo and heartbeat to drive coherent engagement across all relevant QQ stakeholders engaging with National Security Working with Sector MDs and BD Director develop and implement GTM strategy for National Security Ensure coherency of our GTM strategy across Defence and wider Government as appropriate Ensure ongoing alignment with IDTs to ensure effective and efficient development and execution of farmed opportunities Development and execution of larger strategic opportunities and propositions - working with the BDD and Head of Capture and Bidding Business planning to support ISBP development, and in year forecasting Ensure alignment wider QinetiQ through peer level stakeholder engagement - Capture Managers, CTO office, Campaign BD leads Key Accountabilities Leadership: provide direct and "hands on" leadership and coordination of all QinetiQ engagements into this client. Nurture and develop Client Management team aligned with the client and ensure that the team is appropriately trained in Company Best practice and that it follows this routinely in the execution of all Business Winning activities in this area. Stakeholder management: build thorough understanding of Client stakeholders, organisational construct and ways of working. Coordinate all QinetiQ engagements into this community to ensure alignment of messaging across our business. Similarly, in conjunction with the Client Management team reporting in to this role, develop strong relationships across all QinetiQ stakeholders engaging with this Client. Got to market Strategy: working across internal and external stakeholders develop a coherent Go To market Strategy for this client. This GTM strategy should leverage thorough and in depth understanding of the clients own strategy, budget and forecasted spend on future procurements. Support Development of QinetiQ strategy: engage with UKI Strategy Director and TOE functions to ensure that QinetiQ's own strategic growth plans are aligned with those of National Security Clients and that we are building skills and capacity necessary to execute on that strategy. Order Intake Number for National Security secure in year orders in line with Targets for this area whilst building credible pipeline and platform for future growth and delivery of longer term ISBP order intake commitments Capture/Bid Management: engage with UK Intelligence Head of Capture and Bid Management to ensure that approved Capture plans are in place and are being executed for all major opportunities being executed within the Defence and Training Market. Ensure that best practice is applied at all times in the execution of these captures through "hands on" leadership of all major Captures. Forward planning resourcing: Proactively engage with the Intelligence Sector BDD and Operations Lead to ensure that there is a clear forward view of the pipeline and resourcing requirements. Ensure opportunities can be resourced correctly from a Capture/Bid Management perspective and that requirements for technical resource from the business are known and understood. Wider engagement: Proactively engage with the Global Campaigns and UK Defence Sectors to ensure areas of cross collaboration are known and understood. Maintain visibility of cross collaboration execution plan to ensure that this is known and understood within the Intelligence Sector and that it is being followed correctly. Best Practice: Proactively engage with Group Business Winning Excellence to ensure that activities within the Sector follow accepted best practice and that the team is trained in accordance with Company requirements/schedules. Demonstrate leadership in the usage of SAP C4C CRM. Feedback to Group Business Winning Excellence any areas of potential improvements/refinements in best practice or training based upon experience within the Sector of Capture execution. Compliance: Ensure all business winning activities are conducted in full compliance to Group business winning policies and procedures. Ensure that Group policies relating to Ethical Trading Policy, Exports and the appointment and use of third party Commercial Intermediaries are fully complied with. Leadership: Ability to lead teams of senior professionals that span business and functional boundaries. Ability to operate in a complex matrix structure using influential leadership to bring best of capabilities to bear to enable development of strategic GTM plan, secure pipeline and win complex, competed tenders Business Development: Proven track record in leading teams to build credible pipeline at scale with high conversion rate. Ability to repeatedly deliver challenging OI targets. Execution of Win Strategy: Track record of win strategy development and implementation for complex, competed deals at scale (over c£30m), Domain Relevance: Relevant experience of winning business with customers and industrial partners across Defence with particular focus on Stratcom (Defence Digital/Defence Intelligence), DSTL and Front Line Commands. Deep customer domain knowledge and relationships: ability to provide thought leadership to customers in complex domains (spanning the above) and develop compelling QinetiQ propositions to meet deliver on this thought leadership. Wider industry relationships: established relationships at executive level and ability to engage at this level in order to build partnering strategies and detailed understanding of the competitive terrain. Experience & Qualifications Proven track record in hands on development and execution of scale pipeline (c£200m) with high conversion rate (delivering c£100m) of orders in year. Proven track record in cradle to grave execution of win strategies with demonstrated ability to win competitive tenders (over c£30m). Proven track record in the leadership/mentorship of business development teams, in order to enable development and implementation of compelling strategy and winning tender responses. Proven track record of ability to influence across matrixed internal organisational structure in order to harness wider capabilities in the development and implementation of compelling strategy and winning tender responses. Technical background with sufficient knowledge of Data Intelligence, Communications, Cyber Security and Sensor technologies to link technology with client business problems and engage confidently with client/internal technical communities. Track record in navigation of complex and multi-disciplinary stakeholder communities within customer organisations. Ability to influence and shape decision making at executive levels within the customer community. Over 10 years' experience working in Defence and Secure Government environment with particular focus on Defence Digital, Defence Intelligence, DSTL and front line commands Established network within this community with strong reputation built upon consistent delivery. Established network within other commercial organisations that operate within this market with strong reputation built upon trust and mutual respect. Security clearances to allow access to core clients and access to operational requirements and procurement strategies within the above customer communities. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic . click apply for full job details
JOB TITLE: Communications Specialist TYPE OF CONTRACT: Consultant, CST level II UNIT/DIVISION: Partnership and Innovation Division, London Global Office DUTY STATION (City, Country): London, UK DURATION: (11 months) BACKGROUND: The World Food Programme is the world's largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. The London Office plays a key role in fostering strategic partnerships and engaging UK stakeholders, including the Government, parliament, media, private sector, academia, civil society and the public. London is a global communications hub. Many London-based media outlets are accessed across the world. As such, our engagement with the media in London is particularly important for WFP. We are looking for an experienced, dynamic Communications Specialist to lead WFP's work with London-based media in raising awareness and support for our work. The consultant will develop strategy, manage media relations, create content tailored for UK and global audiences of UK media, as well as work closely with the UK Government communications team and public figures to build support for WFP's mission. In addition, the consultant will ensure that all communications and media engagement activities are closely aligned with WFP's global corporate communications and media objectives, maintaining consistency of messaging and upholding WFP's brand values and strategic priorities across all platforms and outreach efforts. PURPOSE OF THE ASSIGNMENT: To develop and lead the implementation of WFP's media engagement strategy with UK media outlets. To build awareness and engagement with WFP's work with UK based media outlets - for both UK public and global audiences. To create, curate and adapt content for UK-focused outreach. To develop advocacy, campaigns and events in the UK. To collaborate with the UK's Foreign, Commonwealth and Development Office (FCDO) on creating opportunities and content which highlights the impact of UK aid funding to WFP (WFP's third largest donor). To work with and expand WFP's engagement with UK-based Goodwill Ambassadors (GWAs) and other high-profile supporters. ACCOUNTABILITIES/RESPONSIBILITIES: Under the supervision of the Director of the London Office, but in consultation with Comms Division in HQ, the consultant will: Strategic Communications & Media Engagement Develop, lead and implement a UK communications strategy in line with WFP global priorities. Cultivate and expand relationships with UK-based journalists and media outlets. Monitor and analyse UK media landscape and identify trends, risks and opportunities for proactive and reactive engagement. Set up media interviews, press briefings, and journalist engagement activities - identifying risks and opportunities for WFP's spokespeople. Draft press releases, media advisories, op-eds and talking points. Content Creation & Digital Communications Produce compelling storytelling assets that highlight WFP's impact. Create and adapt content for use across digital platforms, in partnership with WFP's global communications teams to ensure consistency and alignment. Government engagement Lead relations with FCDO's communications team to amplify the visibility UK-funded WFP programmes. Develop content that demonstrates the impact of UK aid through WFP, including stories from the field, UK aid worker profiles and social media packages. Advise and collaborate with and support WFP Country Offices to gather and produce stories, testimonials, and multimedia assets that showcase the impact of UK-funded programmes. Create joint messaging and communication materials (e.g., press releases, op-eds, digital content) in consultation with the FCDO. Support to Goodwill Ambassadors and High-Profile Supporters Identify, cultivate and coordinate and support the involvement of WFP Goodwill Ambassadors (GWAs) and high-profile supporters based in the UK. Identify and pursue new opportunities to engage influential public figures and celebrities in support of WFP's objectives. Work with WFP's global Celebrity and Influencer Partnerships team to ensure alignment with broader campaigns. Monitoring, Analysis & Reporting Track and report on media coverage, engagement metrics and communications KPIs. Evaluate the impact of communications initiatives and recommend improvements. DELIVERABLES AT THE END OF THE CONTRACT A UK communications strategy and implementation plan. Increased awareness and recognition of WFP's work in the UK and by UK based media houses with global reach. Expanded network of UK-based media contacts and an expanded social media presence. Strengthened relations with the FCDO Communications team and WFP Country Office communications colleagues. Daily media monitoring and analysis reports. Press releases, op-eds and media engagement outputs. Digital and print communications content tailored for UK audiences. Content packages or case studies highlighting the impact of UK aid (FCDO) funding to WFP, including multimedia and social content. An expanded group of UK-based Goodwill Ambassadors building awareness and support for WFP's work. QUALIFICATIONS & EXPERIENCE REQUIRED: Education: A first degree in Communications, Journalism, Public Relations, International Relations, or related field. An advanced university degree desirable but not essential. Experience: Minimum 5 years of relevant professional experience in media, communications, or public information. Experience working with or on humanitarian or development sector desirable. Excellent understanding of the UK media landscape and demonstrable experience in media relations and press engagement. Experience working with government stakeholders, including donor visibility work (desirable). Experience working with or coordinating celebrity, influencer, or high-profile supporter engagement (desirable). Experience working with or within the development / humanitarian system is an asset. Skills and Competencies: Well-established network within UK media. Excellent news judgment and ability to identify strategic opportunities for engagement. Excellent writing skills, including development of talking points, media messaging, press releases and op-eds. Comprehensive understanding of digital media, particularly the use of social platforms for news and advocacy. In-depth understanding of UK political dynamics, including ability to interpret political discourse to inform WFP's positioning on global issues. Proficiency in leveraging celebrity partnerships to elevate humanitarian and development issues. Strong analytical, organisational and interpersonal skills. Languages: Full Fluency in English language. Please note that this is a local consultancy recruitment. Candidates must be residents of United Kingdom (UK) or have a legal work permit there. In addition, candidates must reside within commuting distance of the duty station (London, UK) at the time of application or, if not residing within commuting distance at the time of application, candidates must be willing to relocate to (London, UK) at their own cost before taking up the assignment. WFP shall not be responsible for any costs associated with such relocation nor shall WFP assist or otherwise be involved in obtaining residency status or legal work permits. Preference will be given to candidates who reside within commuting distance of (London, UK.)
Dec 06, 2025
Full time
JOB TITLE: Communications Specialist TYPE OF CONTRACT: Consultant, CST level II UNIT/DIVISION: Partnership and Innovation Division, London Global Office DUTY STATION (City, Country): London, UK DURATION: (11 months) BACKGROUND: The World Food Programme is the world's largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. The London Office plays a key role in fostering strategic partnerships and engaging UK stakeholders, including the Government, parliament, media, private sector, academia, civil society and the public. London is a global communications hub. Many London-based media outlets are accessed across the world. As such, our engagement with the media in London is particularly important for WFP. We are looking for an experienced, dynamic Communications Specialist to lead WFP's work with London-based media in raising awareness and support for our work. The consultant will develop strategy, manage media relations, create content tailored for UK and global audiences of UK media, as well as work closely with the UK Government communications team and public figures to build support for WFP's mission. In addition, the consultant will ensure that all communications and media engagement activities are closely aligned with WFP's global corporate communications and media objectives, maintaining consistency of messaging and upholding WFP's brand values and strategic priorities across all platforms and outreach efforts. PURPOSE OF THE ASSIGNMENT: To develop and lead the implementation of WFP's media engagement strategy with UK media outlets. To build awareness and engagement with WFP's work with UK based media outlets - for both UK public and global audiences. To create, curate and adapt content for UK-focused outreach. To develop advocacy, campaigns and events in the UK. To collaborate with the UK's Foreign, Commonwealth and Development Office (FCDO) on creating opportunities and content which highlights the impact of UK aid funding to WFP (WFP's third largest donor). To work with and expand WFP's engagement with UK-based Goodwill Ambassadors (GWAs) and other high-profile supporters. ACCOUNTABILITIES/RESPONSIBILITIES: Under the supervision of the Director of the London Office, but in consultation with Comms Division in HQ, the consultant will: Strategic Communications & Media Engagement Develop, lead and implement a UK communications strategy in line with WFP global priorities. Cultivate and expand relationships with UK-based journalists and media outlets. Monitor and analyse UK media landscape and identify trends, risks and opportunities for proactive and reactive engagement. Set up media interviews, press briefings, and journalist engagement activities - identifying risks and opportunities for WFP's spokespeople. Draft press releases, media advisories, op-eds and talking points. Content Creation & Digital Communications Produce compelling storytelling assets that highlight WFP's impact. Create and adapt content for use across digital platforms, in partnership with WFP's global communications teams to ensure consistency and alignment. Government engagement Lead relations with FCDO's communications team to amplify the visibility UK-funded WFP programmes. Develop content that demonstrates the impact of UK aid through WFP, including stories from the field, UK aid worker profiles and social media packages. Advise and collaborate with and support WFP Country Offices to gather and produce stories, testimonials, and multimedia assets that showcase the impact of UK-funded programmes. Create joint messaging and communication materials (e.g., press releases, op-eds, digital content) in consultation with the FCDO. Support to Goodwill Ambassadors and High-Profile Supporters Identify, cultivate and coordinate and support the involvement of WFP Goodwill Ambassadors (GWAs) and high-profile supporters based in the UK. Identify and pursue new opportunities to engage influential public figures and celebrities in support of WFP's objectives. Work with WFP's global Celebrity and Influencer Partnerships team to ensure alignment with broader campaigns. Monitoring, Analysis & Reporting Track and report on media coverage, engagement metrics and communications KPIs. Evaluate the impact of communications initiatives and recommend improvements. DELIVERABLES AT THE END OF THE CONTRACT A UK communications strategy and implementation plan. Increased awareness and recognition of WFP's work in the UK and by UK based media houses with global reach. Expanded network of UK-based media contacts and an expanded social media presence. Strengthened relations with the FCDO Communications team and WFP Country Office communications colleagues. Daily media monitoring and analysis reports. Press releases, op-eds and media engagement outputs. Digital and print communications content tailored for UK audiences. Content packages or case studies highlighting the impact of UK aid (FCDO) funding to WFP, including multimedia and social content. An expanded group of UK-based Goodwill Ambassadors building awareness and support for WFP's work. QUALIFICATIONS & EXPERIENCE REQUIRED: Education: A first degree in Communications, Journalism, Public Relations, International Relations, or related field. An advanced university degree desirable but not essential. Experience: Minimum 5 years of relevant professional experience in media, communications, or public information. Experience working with or on humanitarian or development sector desirable. Excellent understanding of the UK media landscape and demonstrable experience in media relations and press engagement. Experience working with government stakeholders, including donor visibility work (desirable). Experience working with or coordinating celebrity, influencer, or high-profile supporter engagement (desirable). Experience working with or within the development / humanitarian system is an asset. Skills and Competencies: Well-established network within UK media. Excellent news judgment and ability to identify strategic opportunities for engagement. Excellent writing skills, including development of talking points, media messaging, press releases and op-eds. Comprehensive understanding of digital media, particularly the use of social platforms for news and advocacy. In-depth understanding of UK political dynamics, including ability to interpret political discourse to inform WFP's positioning on global issues. Proficiency in leveraging celebrity partnerships to elevate humanitarian and development issues. Strong analytical, organisational and interpersonal skills. Languages: Full Fluency in English language. Please note that this is a local consultancy recruitment. Candidates must be residents of United Kingdom (UK) or have a legal work permit there. In addition, candidates must reside within commuting distance of the duty station (London, UK) at the time of application or, if not residing within commuting distance at the time of application, candidates must be willing to relocate to (London, UK) at their own cost before taking up the assignment. WFP shall not be responsible for any costs associated with such relocation nor shall WFP assist or otherwise be involved in obtaining residency status or legal work permits. Preference will be given to candidates who reside within commuting distance of (London, UK.)
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone : With the ability to identify risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Who can identify and understand needs of the Audited Entity, suggest potential solutions on technical matters and communicate and agree the needs and potential solutions with Managers or Partner. Who can build and maintain strong relationships with new and established Audited Entities, identifying opportunities and be a point of contact throughout the year. With experience of conducting rigorous project and financial management on all projects, completing projects within agreed timescales and raising issues in a timely manner. Qualified ACA/ACCA/ICAS or overseas equivalent. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. Experience supervising and coaching junior members of the team. Experience of managing projects. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Dec 06, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone : With the ability to identify risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Who can identify and understand needs of the Audited Entity, suggest potential solutions on technical matters and communicate and agree the needs and potential solutions with Managers or Partner. Who can build and maintain strong relationships with new and established Audited Entities, identifying opportunities and be a point of contact throughout the year. With experience of conducting rigorous project and financial management on all projects, completing projects within agreed timescales and raising issues in a timely manner. Qualified ACA/ACCA/ICAS or overseas equivalent. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. Experience supervising and coaching junior members of the team. Experience of managing projects. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will be someone with: ACA/ACCA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Experience supervising and coaching junior members of staff on site. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect are one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Dec 06, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will be someone with: ACA/ACCA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Experience supervising and coaching junior members of staff on site. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect are one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will be someone with: ACA/ACCA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Experience supervising and coaching junior members of staff on site. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect are one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Dec 06, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will be someone with: ACA/ACCA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Experience supervising and coaching junior members of staff on site. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect are one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central quality support team. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with other Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. Reporting to the Pensions Centre of Excellence Director, your role will include: Supporting audit teams on large and complex audits by coaching them, challenging them and assisting in the planning and execution of a high-quality audit of defined benefit pension scheme balances included in the financial statements of a sponsoring or participating employer. Conducting file reviews on live audits to enhance audit quality, while coaching and training engagement teams throughout the process. Contributing to the development of pensions audit methodology and developing workpaper templates and guidance to drive standardisation and best practice. Supporting the delivery and review of pensions audit procedures performed by more junior members of the central Pensions Centre of Excellence team. Developing training materials and presenting/facilitating audit team training sessions. Collaborating with a diverse group of people and acting as an audit of pensions point of contact for other teams/functions across BDO. The individual will need to have audit of pensions experience to senior manager level and ideally previous experience in either an audit quality or Pensions Centre of Excellence role. The individual will have the ability to communicate clearly and concisely both verbally and in writing. This will include being able to converse with individuals of all levels within the Firm. You'll be someone with: The ability to work both independently and collaboratively as part of a team and to use their own initiative to identify and propose potential solutions. Strong communications skills (oral and written reports) and confidence engaging with a variety of senior stakeholders. Good project management and organisational skills. ACA or similar professional accountancy qualification. Strong knowledge of substantive and controls-based audit strategies in the audit of pensions assets, liabilities and related areas. Knowledge of the regulatory challenges and expectations in relation to the audit of defined benefit pension scheme assets and liabilities. Ability to be objective and sceptical and to have confidence to challenge more senior members of an audit team. High attention to detail and strong problem-solving skills. Takes personal responsibility and accountability for own work. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Dec 06, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central quality support team. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with other Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. Reporting to the Pensions Centre of Excellence Director, your role will include: Supporting audit teams on large and complex audits by coaching them, challenging them and assisting in the planning and execution of a high-quality audit of defined benefit pension scheme balances included in the financial statements of a sponsoring or participating employer. Conducting file reviews on live audits to enhance audit quality, while coaching and training engagement teams throughout the process. Contributing to the development of pensions audit methodology and developing workpaper templates and guidance to drive standardisation and best practice. Supporting the delivery and review of pensions audit procedures performed by more junior members of the central Pensions Centre of Excellence team. Developing training materials and presenting/facilitating audit team training sessions. Collaborating with a diverse group of people and acting as an audit of pensions point of contact for other teams/functions across BDO. The individual will need to have audit of pensions experience to senior manager level and ideally previous experience in either an audit quality or Pensions Centre of Excellence role. The individual will have the ability to communicate clearly and concisely both verbally and in writing. This will include being able to converse with individuals of all levels within the Firm. You'll be someone with: The ability to work both independently and collaboratively as part of a team and to use their own initiative to identify and propose potential solutions. Strong communications skills (oral and written reports) and confidence engaging with a variety of senior stakeholders. Good project management and organisational skills. ACA or similar professional accountancy qualification. Strong knowledge of substantive and controls-based audit strategies in the audit of pensions assets, liabilities and related areas. Knowledge of the regulatory challenges and expectations in relation to the audit of defined benefit pension scheme assets and liabilities. Ability to be objective and sceptical and to have confidence to challenge more senior members of an audit team. High attention to detail and strong problem-solving skills. Takes personal responsibility and accountability for own work. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone : With the ability to identify risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Who can identify and understand needs of the Audited Entity, suggest potential solutions on technical matters and communicate and agree the needs and potential solutions with Managers or Partner. Who can build and maintain strong relationships with new and established Audited Entities, identifying opportunities and be a point of contact throughout the year. With experience of conducting rigorous project and financial management on all projects, completing projects within agreed timescales and raising issues in a timely manner. Qualified ACA/ACCA/ICAS or overseas equivalent. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. Experience supervising and coaching junior members of the team. Experience of managing projects. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Dec 06, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone : With the ability to identify risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Who can identify and understand needs of the Audited Entity, suggest potential solutions on technical matters and communicate and agree the needs and potential solutions with Managers or Partner. Who can build and maintain strong relationships with new and established Audited Entities, identifying opportunities and be a point of contact throughout the year. With experience of conducting rigorous project and financial management on all projects, completing projects within agreed timescales and raising issues in a timely manner. Qualified ACA/ACCA/ICAS or overseas equivalent. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. Experience supervising and coaching junior members of the team. Experience of managing projects. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Updated: November 21, 2025 Location: London, England, United Kingdom Job ID:12248 Join our award-winning advertising team at Syneos Health, where innovation meets creativity. Syneos Health is an integrated healthcare communications agency that provides a full range of creative communications services. The Syneos Health commercial division is backed by a breadth of medical, strategic, and creative talent that extends to our partner and affiliate agencies throughout Europe and the US. Our dynamic, fast-paced working environment offers daily opportunities to learn and tackle new challenges. We take promising ideas and transform them into commercial realities, overseeing every step of a product or device's journey from the lab to life. Our leadership team's evolution in Advertising is fueled by significant annual growth and record-breaking wins, marking an exciting new direction for the team. This unique leadership opportunity offers the chance to contribute to our dynamic, close-knit, and highly motivated team, as we continue to build our exceptional business. Overview of role This is a critical leadership role within the business, and as such covers a range of business areas: Drive financial performance: This role will work in conjunction with the Managing Director and Financial Director to deliver both revenue and margin targets for a growing Advertising practice. Build a high-performance culture: This role will work closely with the Managing Director and other senior agency staff to drive, develop, and lead a team of advertising professionals in London. You will support and guide the core team to achieve high-quality results, while ensuring that team members understand current expectations and have a clear view of future role opportunities and development requirements to successfully progress their careers within the organisation. Succession planning, early talent identification, and coaching will be key areas of focus for this role. At the core of this role will be ensuring the efficiency of the team and active financial management and oversight in sharing resources across the London Advertising Practice. Develop and deliver the advertising strategy: You will be responsible for developing and delivering the Advertising business strategy, working closely with the other EU Advertising businesses. You will also lead the driving and shaping of the Business Development growth plan both through organic and new business opportunities. This would be in partnership with the Managing Director, Head of Business Development and New Business Leads. Employee Priorities Work with Managing Director and EU Head of Business Development to create BD strategies, drive and shape growth both with organic and new business opportunities. Drive best practice and quality standards across the Advertising team. Manage any client issues which arise in a direct and timely manner, in partnership with the Managing Director, when required. Conduct ongoing monitoring of external trends and continuous evaluation of services to ensure that the UK Advertising business continues to evolve and take maximum advantage of the market environment. Participation in procurement negotiations with finance team and externally as necessary including at a Global Level. Leadership Develop and deliver the Advertising business strategy aligning with our affiliated European and Global Advertising businesses. Demonstrate strong corporate leadership and loyalty taking ownership of Syneos management practices. Work closely with the Account teams within the Advertising team to ensure smooth running of any operational requirements. Actively work to implement the London business development strategy and regularly review progress against business objectives. Develop and deliver policies and systems essential to efficient and profitable performance and growth. Develop and maintain effective relationships within the wider global Syneos business. Deliver and demonstrate compliance with financial practices governing the success of the UK Advertising practice. Responsibility for driving and providing ongoing recommendations to the UK finance team as part of the continuous improvement of the team. In partnership with Managing Director and Financial Director, develop and be responsible for driving annual revenue forecasts, reforecasts, and business planning to meet the agreed targets across all the London Advertising Practice. Ensure the development and accuracy of capacity plans, consolidated across all the London Advertising Practice to deliver on agreed business targets. Participate and provide monthly financial analysis and reporting to EU Managing Director, Financial Controller and CFO. Participate in regular focus group meetings with US leadership making appropriate financial recommendations, analysis, and forecasts for the UK Advertising Practice. Line Management / People Focus Continue the building and development of a high-performance culture within the advertising team. Demonstrate active leadership in the mentoring and coaching of teams within the London Advertising team. Oversee talent development, including participation in the appraisal process, reviews, and goal setting. Provide constructive feedback and proactively address staff performance issues. Work with HR, the Managing Director, and Directors to align training provision, support and promote rising stars, and actively manage under achievers. Manage internal resources to meet client needs and work with Managing Director/finance/HR to secure appropriate external resources as required. Actively participate in decisions on, and recruitment of, new hires. Key things we are looking to see Visionary leadership Ability to motivate a team Effective management and delegation Strong communication and negotiation abilities Excellent presentation skills Understanding of a multi faceted business operation Strong financial and commercial acumen Planning and forecasting In depth knowledge of markets and changing business environments Complex problem solving In return for Working for a fully integrated global pure play health communications group that offers best in class capabilities, spanning PR, digital, social media, medical education and advertising Working for an agency that allows you to work and grow within a dynamic and fast paced environment that is big on collaboration and integration Working as part of a well supported team with exposure to experienced team members who share expertise and learnings Unrivalled opportunities for personal and professional development due to the depth and variety of expertise within our agency and network High quality training opportunities presented at a local and global level Competitive package and flexible working environment At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: email protected One of our staff members will work with you to provide alternate means to submit your application.
Dec 06, 2025
Full time
Updated: November 21, 2025 Location: London, England, United Kingdom Job ID:12248 Join our award-winning advertising team at Syneos Health, where innovation meets creativity. Syneos Health is an integrated healthcare communications agency that provides a full range of creative communications services. The Syneos Health commercial division is backed by a breadth of medical, strategic, and creative talent that extends to our partner and affiliate agencies throughout Europe and the US. Our dynamic, fast-paced working environment offers daily opportunities to learn and tackle new challenges. We take promising ideas and transform them into commercial realities, overseeing every step of a product or device's journey from the lab to life. Our leadership team's evolution in Advertising is fueled by significant annual growth and record-breaking wins, marking an exciting new direction for the team. This unique leadership opportunity offers the chance to contribute to our dynamic, close-knit, and highly motivated team, as we continue to build our exceptional business. Overview of role This is a critical leadership role within the business, and as such covers a range of business areas: Drive financial performance: This role will work in conjunction with the Managing Director and Financial Director to deliver both revenue and margin targets for a growing Advertising practice. Build a high-performance culture: This role will work closely with the Managing Director and other senior agency staff to drive, develop, and lead a team of advertising professionals in London. You will support and guide the core team to achieve high-quality results, while ensuring that team members understand current expectations and have a clear view of future role opportunities and development requirements to successfully progress their careers within the organisation. Succession planning, early talent identification, and coaching will be key areas of focus for this role. At the core of this role will be ensuring the efficiency of the team and active financial management and oversight in sharing resources across the London Advertising Practice. Develop and deliver the advertising strategy: You will be responsible for developing and delivering the Advertising business strategy, working closely with the other EU Advertising businesses. You will also lead the driving and shaping of the Business Development growth plan both through organic and new business opportunities. This would be in partnership with the Managing Director, Head of Business Development and New Business Leads. Employee Priorities Work with Managing Director and EU Head of Business Development to create BD strategies, drive and shape growth both with organic and new business opportunities. Drive best practice and quality standards across the Advertising team. Manage any client issues which arise in a direct and timely manner, in partnership with the Managing Director, when required. Conduct ongoing monitoring of external trends and continuous evaluation of services to ensure that the UK Advertising business continues to evolve and take maximum advantage of the market environment. Participation in procurement negotiations with finance team and externally as necessary including at a Global Level. Leadership Develop and deliver the Advertising business strategy aligning with our affiliated European and Global Advertising businesses. Demonstrate strong corporate leadership and loyalty taking ownership of Syneos management practices. Work closely with the Account teams within the Advertising team to ensure smooth running of any operational requirements. Actively work to implement the London business development strategy and regularly review progress against business objectives. Develop and deliver policies and systems essential to efficient and profitable performance and growth. Develop and maintain effective relationships within the wider global Syneos business. Deliver and demonstrate compliance with financial practices governing the success of the UK Advertising practice. Responsibility for driving and providing ongoing recommendations to the UK finance team as part of the continuous improvement of the team. In partnership with Managing Director and Financial Director, develop and be responsible for driving annual revenue forecasts, reforecasts, and business planning to meet the agreed targets across all the London Advertising Practice. Ensure the development and accuracy of capacity plans, consolidated across all the London Advertising Practice to deliver on agreed business targets. Participate and provide monthly financial analysis and reporting to EU Managing Director, Financial Controller and CFO. Participate in regular focus group meetings with US leadership making appropriate financial recommendations, analysis, and forecasts for the UK Advertising Practice. Line Management / People Focus Continue the building and development of a high-performance culture within the advertising team. Demonstrate active leadership in the mentoring and coaching of teams within the London Advertising team. Oversee talent development, including participation in the appraisal process, reviews, and goal setting. Provide constructive feedback and proactively address staff performance issues. Work with HR, the Managing Director, and Directors to align training provision, support and promote rising stars, and actively manage under achievers. Manage internal resources to meet client needs and work with Managing Director/finance/HR to secure appropriate external resources as required. Actively participate in decisions on, and recruitment of, new hires. Key things we are looking to see Visionary leadership Ability to motivate a team Effective management and delegation Strong communication and negotiation abilities Excellent presentation skills Understanding of a multi faceted business operation Strong financial and commercial acumen Planning and forecasting In depth knowledge of markets and changing business environments Complex problem solving In return for Working for a fully integrated global pure play health communications group that offers best in class capabilities, spanning PR, digital, social media, medical education and advertising Working for an agency that allows you to work and grow within a dynamic and fast paced environment that is big on collaboration and integration Working as part of a well supported team with exposure to experienced team members who share expertise and learnings Unrivalled opportunities for personal and professional development due to the depth and variety of expertise within our agency and network High quality training opportunities presented at a local and global level Competitive package and flexible working environment At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: email protected One of our staff members will work with you to provide alternate means to submit your application.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central quality support team. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. The primary responsibility of the Audit Optimisation Senior Manager will be responsible for the design of standardised audit templates and workbooks. On occasion may become involved in special assignments on an ad hoc basis. The Audit Optimisation and Standardisation teams are responsible for improving audit quality and are so important to the firm because of the high-profile audit quality agenda. Main responsibilities of the role will be: Main responsibilities will be: Act as a major point of contact within the standardisation team. This includes responding quickly to, as well as anticipating, the impact on audit teams. Proactively identify new opportunities for standardisation and optimisation. Responsible for the delivery of high-quality products that are responsive to the needs to the Optimisation agenda. Complete assignments within agreed budgets and timescales and identify opportunities for additional improvement and optimisation. Ensure you bring in the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Support Partners and Senior Managers in the development of new products. Support Partners with the implementation and communication of any standardisation, including travel to UK BDO offices to support the roll out of new products. You'll be someone with: ACA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Previous experience of audit quality. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. Desirable: Sector experience appropriate to BDO audited entities Experience with listed audited entities Experience auditing international groups and working with other world wide BDO offices. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Dec 06, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central quality support team. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. The primary responsibility of the Audit Optimisation Senior Manager will be responsible for the design of standardised audit templates and workbooks. On occasion may become involved in special assignments on an ad hoc basis. The Audit Optimisation and Standardisation teams are responsible for improving audit quality and are so important to the firm because of the high-profile audit quality agenda. Main responsibilities of the role will be: Main responsibilities will be: Act as a major point of contact within the standardisation team. This includes responding quickly to, as well as anticipating, the impact on audit teams. Proactively identify new opportunities for standardisation and optimisation. Responsible for the delivery of high-quality products that are responsive to the needs to the Optimisation agenda. Complete assignments within agreed budgets and timescales and identify opportunities for additional improvement and optimisation. Ensure you bring in the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Support Partners and Senior Managers in the development of new products. Support Partners with the implementation and communication of any standardisation, including travel to UK BDO offices to support the roll out of new products. You'll be someone with: ACA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Previous experience of audit quality. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. Desirable: Sector experience appropriate to BDO audited entities Experience with listed audited entities Experience auditing international groups and working with other world wide BDO offices. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will: Act as audit lead - the expectation is that on large assignments this role will be supported by one (or more) Managers. Overall responsibility for each assignment will be retained by the Partner. People management responsibilities covering resource planning and allocation, performance management, training and recommendations for promotion. Act as a mentor to team members and provide coaching with a view to assisting them to achieve their personal career goals. Act as a role model for Manager level. Technical Skills ACA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Significant experience of delivering audit and other assurance services to major businesses, including listed (full list and AIM) firms with international interests. Excellent working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Able to demonstrate the development of an industry network. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Dec 06, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will: Act as audit lead - the expectation is that on large assignments this role will be supported by one (or more) Managers. Overall responsibility for each assignment will be retained by the Partner. People management responsibilities covering resource planning and allocation, performance management, training and recommendations for promotion. Act as a mentor to team members and provide coaching with a view to assisting them to achieve their personal career goals. Act as a role model for Manager level. Technical Skills ACA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Significant experience of delivering audit and other assurance services to major businesses, including listed (full list and AIM) firms with international interests. Excellent working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Able to demonstrate the development of an industry network. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 06, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 06, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
