TDS Gift Cards is a leading platform solution for global Prepaid/Gift Card processing, distribution and program management. TDS is contracted to manage programs for Airbnb, Uber, Netflix, DoorDash, eBay, Meta and many others. TDS provides its digital partners turnkey solutions for monetizing and growing their revenue and brand via prepaid cards, pincode and digital solution programs through a digital commerce solution and major retailers and digital distributors across the globe. TDS develops unique prepaid card products and delivers them to consumers through a worldwide network of leading retailers and alternative distribution partners across 50+ countries. Headquartered in New York, NY, TDS has additional teams across the US, Mexico, Brazil, Australia, France, Japan, and the UK. The TDS culture and business has been built upon an entrepreneurial drive and created by experienced leaders and a team of people that thrive in a fast-paced, dynamic, creative and energetic environment. TDS is looking to complement this team with a Director, Global Business Development as described below. The Director, Business Development will identify opportunities and pitch TDS solutions to potential companies, primarily digital native brands, with the goal of providing them with any TDS suite of services that align with each prospect's needs. Key Responsibilities: Develop a solid understanding of the 6 primary TDS industry leading solutions (Global Processing, Global Issuance, Global Distribution, Global Hosted eCommerce, Global Growth Management, and our B2B Content Solution) Own the business development process. Identify potential new TDS partners from the continually evolving user acquisition marketing and payments models Manage prospect outreach and relationship cultivation Deliver sales presentations that educate prospective clients and partners on TDS's value proposition, roadmap, and partnership opportunities Determine a negotiation strategy and potential terms Act as the primary point of contact for all follow-up questions and negotiations Track all details leveraging the TDS CRM tool, Salesforce Identify global B2B partnership opportunities Partner with TDS leadership on the end stage of the business development process. Finalize and approve terms Request and traffic a long form partnership agreement in partnership with TDS legal. Review counter-proposals to the business terms and provide recommendations to TDS leadership Develop a 3 year sales forecast and provide to TDS finance team Provide cross-functional updates to the internal TDS stakeholders as needed (Ops, Legal, Finance) Manage and maintain TDS presentation materials as needed to effectively present TDS solutions. Meet regularly with the head of global TDS Client Strategy team as needed to discuss international BD opportunities by market Partner with TDS Marketing team to develop a marketing strategy (Paid Search, Original Content, Website Content, LinkedIn Outreach), with the goal of driving in-bound leads. Use a combination of creative and traditional sales tactics to secure qualified leads and exceed annual BD targets. Deliver BD presentations to prospective clients in-person when possible to enhance overall relationship Maintain alignment with any TDS sub-contractor partnerships (Processors, Issuers, etc) Be the face of TDS by attending and participating in industry events in order to build relationships, generate prospects, maintain expertise in the gift card industry, and establish yourself as an industry expert Identify opportunities to leverage the TDS platform to create new business opportunities Ongoing, recommend enhancements or additional solutions for the TDS platform to enhance overall TDS corporate development efforts Ensure that sales tactics align with the values, goals, and resources of our business Job Qualifications: 5+ years of gift card industry experience with 5+ years of business development, sales or marketing experience preferred Demonstrated track record of success in selling a suite of services to high-profile brands Self-motivated with a willingness to drive to identify and pursue new leads Proven ability to sell in both lead-driven and account-based sales methods, and navigate potential client organizations to connect with the decision maker or product owner Sales skills including written and oral communication, deal negotiation, analytical proficiency, self-motivation, flexibility, and creativity Remote position, travel up to 50% required 4 year college degree preferred About Ziff Davis Shopping Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include TDS Gift Cards, RetailMeNot, TechBargains and more. We also run VoucherCodes, one of the leading discount code brands in the UK. About Ziff Davis Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals - Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security. Ziff Davis Shopping offers competitive salaries in addition to robust, health and wellness-focused benefits. We are committed to work-life balance with paid time off when you need it. At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards. If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ziff Davis Shopping is the place for you. Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.
Dec 05, 2025
Full time
TDS Gift Cards is a leading platform solution for global Prepaid/Gift Card processing, distribution and program management. TDS is contracted to manage programs for Airbnb, Uber, Netflix, DoorDash, eBay, Meta and many others. TDS provides its digital partners turnkey solutions for monetizing and growing their revenue and brand via prepaid cards, pincode and digital solution programs through a digital commerce solution and major retailers and digital distributors across the globe. TDS develops unique prepaid card products and delivers them to consumers through a worldwide network of leading retailers and alternative distribution partners across 50+ countries. Headquartered in New York, NY, TDS has additional teams across the US, Mexico, Brazil, Australia, France, Japan, and the UK. The TDS culture and business has been built upon an entrepreneurial drive and created by experienced leaders and a team of people that thrive in a fast-paced, dynamic, creative and energetic environment. TDS is looking to complement this team with a Director, Global Business Development as described below. The Director, Business Development will identify opportunities and pitch TDS solutions to potential companies, primarily digital native brands, with the goal of providing them with any TDS suite of services that align with each prospect's needs. Key Responsibilities: Develop a solid understanding of the 6 primary TDS industry leading solutions (Global Processing, Global Issuance, Global Distribution, Global Hosted eCommerce, Global Growth Management, and our B2B Content Solution) Own the business development process. Identify potential new TDS partners from the continually evolving user acquisition marketing and payments models Manage prospect outreach and relationship cultivation Deliver sales presentations that educate prospective clients and partners on TDS's value proposition, roadmap, and partnership opportunities Determine a negotiation strategy and potential terms Act as the primary point of contact for all follow-up questions and negotiations Track all details leveraging the TDS CRM tool, Salesforce Identify global B2B partnership opportunities Partner with TDS leadership on the end stage of the business development process. Finalize and approve terms Request and traffic a long form partnership agreement in partnership with TDS legal. Review counter-proposals to the business terms and provide recommendations to TDS leadership Develop a 3 year sales forecast and provide to TDS finance team Provide cross-functional updates to the internal TDS stakeholders as needed (Ops, Legal, Finance) Manage and maintain TDS presentation materials as needed to effectively present TDS solutions. Meet regularly with the head of global TDS Client Strategy team as needed to discuss international BD opportunities by market Partner with TDS Marketing team to develop a marketing strategy (Paid Search, Original Content, Website Content, LinkedIn Outreach), with the goal of driving in-bound leads. Use a combination of creative and traditional sales tactics to secure qualified leads and exceed annual BD targets. Deliver BD presentations to prospective clients in-person when possible to enhance overall relationship Maintain alignment with any TDS sub-contractor partnerships (Processors, Issuers, etc) Be the face of TDS by attending and participating in industry events in order to build relationships, generate prospects, maintain expertise in the gift card industry, and establish yourself as an industry expert Identify opportunities to leverage the TDS platform to create new business opportunities Ongoing, recommend enhancements or additional solutions for the TDS platform to enhance overall TDS corporate development efforts Ensure that sales tactics align with the values, goals, and resources of our business Job Qualifications: 5+ years of gift card industry experience with 5+ years of business development, sales or marketing experience preferred Demonstrated track record of success in selling a suite of services to high-profile brands Self-motivated with a willingness to drive to identify and pursue new leads Proven ability to sell in both lead-driven and account-based sales methods, and navigate potential client organizations to connect with the decision maker or product owner Sales skills including written and oral communication, deal negotiation, analytical proficiency, self-motivation, flexibility, and creativity Remote position, travel up to 50% required 4 year college degree preferred About Ziff Davis Shopping Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include TDS Gift Cards, RetailMeNot, TechBargains and more. We also run VoucherCodes, one of the leading discount code brands in the UK. About Ziff Davis Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals - Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security. Ziff Davis Shopping offers competitive salaries in addition to robust, health and wellness-focused benefits. We are committed to work-life balance with paid time off when you need it. At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards. If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ziff Davis Shopping is the place for you. Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.
A leading sports broadcasting service is seeking a Head of CRM Global Service to build multi-channel campaigns and manage subscriber growth. The ideal candidate has a minimum of 2 years' experience in CRM management, strong problem-solving skills, and a passion for sports. This permanent role offers comprehensive benefits including 25 days' annual leave, private medical insurance, and opportunities for flexible working.
Dec 05, 2025
Full time
A leading sports broadcasting service is seeking a Head of CRM Global Service to build multi-channel campaigns and manage subscriber growth. The ideal candidate has a minimum of 2 years' experience in CRM management, strong problem-solving skills, and a passion for sports. This permanent role offers comprehensive benefits including 25 days' annual leave, private medical insurance, and opportunities for flexible working.
New Product Development Manager - London Job Title: New Product Development (NPD) Manager Location : SE1, London (Southwark) Reports to : Head of Quality Assurance Department : Category & Product Employment Type : Full-time in office Salary : Competitive Role Overview Black Sheep Coffee is seeking a creative and driven New Product Development (NPD) Manager to lead the innovation and evolution of our food and drink offerings across the UK, US, and Middle East markets. As part of the Category & Product team, which includes Supply Chain, Data & Analytics, and Marketing, you will oversee the full product lifecycle from ideation to launch ensuring all products meet Black Sheep Coffee's high standards of quality and brand alignment. This role combines strategic planning, market research, and cross-functional collaboration to ensure we remain ahead of industry trends. The NPD Manager will also contribute valuable insights through regular Quarterly Trend Reports and Competitor Analysis Reports, shaping long-term product strategies. Key Responsibilities 1. New Product Development Lead the end-to-end development process for food and drink products, focusing on global market requirements and customer preferences. Collaborate with internal teams (e.g., Supply Chain, Marketing, and Data & Analytics) and external suppliers to refine and perfect products. Conduct in-depth market research to identify trends, competitive insights, and emerging consumer demands, ensuring Black Sheep Coffee's offerings remain innovative and market-leading. 2. Quarterly Trend Reports Produce detailed Quarterly Trend Reports, highlighting industry innovations, customer preferences, and emerging global food and beverage trends. Leverage insights to guide product development strategy and maintain a competitive edge. Present actionable findings to senior leadership and key stakeholders, influencing product roadmaps. 3. Competitor Analysis Develop and maintain comprehensive Competitor Analysis Reports, identifying key differentiators and trends in the market. Use insights to shape product development decisions, ensuring Black Sheep Coffee stays ahead in quality, innovation, and appeal. Share findings with cross-functional teams to inform broader business strategies. 4. Product Launch Coordination Partner with the Brand and Compliance Department to ensure all product launches comply with allergen and safety regulations across global markets. Collaborate with the L&D Content Creator to produce training materials and 'How-To' guides, equipping teams for successful product rollouts. Work with Marketing to develop localized promotional materials and campaigns tailored to global audiences. 5. Seasonal Product Launch Calendar Create and manage a seasonal calendar for global product launches, strategically planning releases to keep offerings exciting and relevant. Ensure timely execution of launches that resonate with customer preferences while aligning with Black Sheep Coffee's sales objectives. 6. Cross-Functional Collaboration Collaborate closely with the Category & Product team, including Supply Chain, Data & Analytics, and Marketing, to ensure seamless execution of product initiatives. Act as the central contact for global teams, ensuring alignment and smooth communication across regions. About You A Bachelor's degree in Business, Food Science, Marketing, or a related field. At least 2 years of experience in product development and management, ideally within the food and beverage industry and with global or multi-market exposure. Proven expertise in conducting trend and competitor analysis, translating findings into actionable product strategies. Solid understanding of allergen regulations, product labelling, and food safety standards across multiple markets. proficiency in Microsoft Excel, numerical and analytical skills with the ability to interpret data accurately. Strong project management skills, with the ability to manage multiple priorities and meet tight deadlines. Excellent communication and interpersonal skills, capable of collaborating with diverse teams and external suppliers. Passionate about food and drink trends, with the creativity to transform insights into globally relevant products. Detail-oriented, innovative, and driven to maintain high standards across all regions. Benefits: Annual Discretionary Bonus - Up to 15% of previous years earning. Monthly phone bills reimbursed - up to 50 per month. Free coffee and hot drinks at any of our locations, plus 50% off food items. Access to Wagesteam, offering a variety of high-street discounts. 5% Interest on savings through Wagestream Build Pot. Employee Assistance Programme (EAP) - Access to confidential counselling and advice Wellness App through our EAP. Pension plan through NEST pensions - 3% employer contribution. Free daily breakfast, snacks and commercial coffee machine in the office. Monthly pub drinks, biannual staff socials and a fully stocked drinks fridge. Rapid career progression and development opportunities. About Black Sheep Coffee Join the thriving team at Black Sheep Coffee, the rapidly expanding 4th largest coffee chain in the UK. With our sights set on further growth, this is an exciting opportunity to be part of our success story. Since our establishment in 2013, we have captivated coffee lovers with our commitment to quality and innovation. As a testament to our dedication, we have risen to become one of the leading players in the UK coffee scene. With our continuous expansion plans, there has never been a more exciting time to join us. As a member of our team, you will have the chance to contribute to our upward trajectory and be part of our ambitious journey towards shaping the future of the coffee industry. We foster a dynamic and collaborative work environment where your ideas are valued, and your professional growth is encouraged. With a strong emphasis on teamwork and a passion for excellence, we provide a supportive platform for you to thrive and make a meaningful impact. Don't miss the opportunity to be part of a rapidly growing company that values innovation, quality, and the power of exceptional coffee. Join Black Sheep Coffee today and embark on a rewarding career that offers unlimited potential.
Dec 05, 2025
Full time
New Product Development Manager - London Job Title: New Product Development (NPD) Manager Location : SE1, London (Southwark) Reports to : Head of Quality Assurance Department : Category & Product Employment Type : Full-time in office Salary : Competitive Role Overview Black Sheep Coffee is seeking a creative and driven New Product Development (NPD) Manager to lead the innovation and evolution of our food and drink offerings across the UK, US, and Middle East markets. As part of the Category & Product team, which includes Supply Chain, Data & Analytics, and Marketing, you will oversee the full product lifecycle from ideation to launch ensuring all products meet Black Sheep Coffee's high standards of quality and brand alignment. This role combines strategic planning, market research, and cross-functional collaboration to ensure we remain ahead of industry trends. The NPD Manager will also contribute valuable insights through regular Quarterly Trend Reports and Competitor Analysis Reports, shaping long-term product strategies. Key Responsibilities 1. New Product Development Lead the end-to-end development process for food and drink products, focusing on global market requirements and customer preferences. Collaborate with internal teams (e.g., Supply Chain, Marketing, and Data & Analytics) and external suppliers to refine and perfect products. Conduct in-depth market research to identify trends, competitive insights, and emerging consumer demands, ensuring Black Sheep Coffee's offerings remain innovative and market-leading. 2. Quarterly Trend Reports Produce detailed Quarterly Trend Reports, highlighting industry innovations, customer preferences, and emerging global food and beverage trends. Leverage insights to guide product development strategy and maintain a competitive edge. Present actionable findings to senior leadership and key stakeholders, influencing product roadmaps. 3. Competitor Analysis Develop and maintain comprehensive Competitor Analysis Reports, identifying key differentiators and trends in the market. Use insights to shape product development decisions, ensuring Black Sheep Coffee stays ahead in quality, innovation, and appeal. Share findings with cross-functional teams to inform broader business strategies. 4. Product Launch Coordination Partner with the Brand and Compliance Department to ensure all product launches comply with allergen and safety regulations across global markets. Collaborate with the L&D Content Creator to produce training materials and 'How-To' guides, equipping teams for successful product rollouts. Work with Marketing to develop localized promotional materials and campaigns tailored to global audiences. 5. Seasonal Product Launch Calendar Create and manage a seasonal calendar for global product launches, strategically planning releases to keep offerings exciting and relevant. Ensure timely execution of launches that resonate with customer preferences while aligning with Black Sheep Coffee's sales objectives. 6. Cross-Functional Collaboration Collaborate closely with the Category & Product team, including Supply Chain, Data & Analytics, and Marketing, to ensure seamless execution of product initiatives. Act as the central contact for global teams, ensuring alignment and smooth communication across regions. About You A Bachelor's degree in Business, Food Science, Marketing, or a related field. At least 2 years of experience in product development and management, ideally within the food and beverage industry and with global or multi-market exposure. Proven expertise in conducting trend and competitor analysis, translating findings into actionable product strategies. Solid understanding of allergen regulations, product labelling, and food safety standards across multiple markets. proficiency in Microsoft Excel, numerical and analytical skills with the ability to interpret data accurately. Strong project management skills, with the ability to manage multiple priorities and meet tight deadlines. Excellent communication and interpersonal skills, capable of collaborating with diverse teams and external suppliers. Passionate about food and drink trends, with the creativity to transform insights into globally relevant products. Detail-oriented, innovative, and driven to maintain high standards across all regions. Benefits: Annual Discretionary Bonus - Up to 15% of previous years earning. Monthly phone bills reimbursed - up to 50 per month. Free coffee and hot drinks at any of our locations, plus 50% off food items. Access to Wagesteam, offering a variety of high-street discounts. 5% Interest on savings through Wagestream Build Pot. Employee Assistance Programme (EAP) - Access to confidential counselling and advice Wellness App through our EAP. Pension plan through NEST pensions - 3% employer contribution. Free daily breakfast, snacks and commercial coffee machine in the office. Monthly pub drinks, biannual staff socials and a fully stocked drinks fridge. Rapid career progression and development opportunities. About Black Sheep Coffee Join the thriving team at Black Sheep Coffee, the rapidly expanding 4th largest coffee chain in the UK. With our sights set on further growth, this is an exciting opportunity to be part of our success story. Since our establishment in 2013, we have captivated coffee lovers with our commitment to quality and innovation. As a testament to our dedication, we have risen to become one of the leading players in the UK coffee scene. With our continuous expansion plans, there has never been a more exciting time to join us. As a member of our team, you will have the chance to contribute to our upward trajectory and be part of our ambitious journey towards shaping the future of the coffee industry. We foster a dynamic and collaborative work environment where your ideas are valued, and your professional growth is encouraged. With a strong emphasis on teamwork and a passion for excellence, we provide a supportive platform for you to thrive and make a meaningful impact. Don't miss the opportunity to be part of a rapidly growing company that values innovation, quality, and the power of exceptional coffee. Join Black Sheep Coffee today and embark on a rewarding career that offers unlimited potential.
Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do As a senior member of BCG's Global IT UX Center of Excellence (CoE) , you will lead and elevate user research across the firm's digital product ecosystem. Your mission is to define and execute a forward-looking UX research strategy that shapes the design of next-generation SaaS platforms, digital ecosystems, virtual assistants, websites, apps, and Agentic AI-driven solutions. By harnessing existing and emerging AI technologies, you will enhance the consulting lifecycle, improve productivity, and create a distinct competitive advantage for BCG and its clients. You are a creative, strategic, and hands-on Research Leader - passionate about crafting intuitive, impactful, and AI-augmented user experiences. Through a strong advocacy for user-centred design, you will balance innovation with practicality and measurable business impact. Working collaboratively with other UX Chapter Leads, you will define standards, frameworks, and guardrails that ensure consistency and excellence across all BCG digital products. In this senior leadership role, you will serve as both mentor and contributor. As a line manager, you will establish a future facing UX research practice, and guide our team of UX Researchers working within in Digital Product Teams, fostering their professional growth and ensuring alignment with BCG's digital and AI-first priorities. You'll keep your skills sharp and your leadership grounded in practice. Key Responsibilities UX Research Strategy & Vision: Define the research strategy that aligns user insights with business objectives and value creation. Champion user-centred design principles to drive innovation while balancing technical feasibility and strategic value.Define the shift to experience and journey-based research methods from singular products. Cross-Functional Collaboration: Partner closely with design, product, data science, and consulting teams to embed UX practices into GenAI solutions, ensuring alignment across product roadmaps and business goals. Innovative, Scalable Research : Develop and lead AI-powered research methodologies that address critical challenges such as trust, and scalability in digital products. Execution & Delivery : Drive discovery-to-deployment research initiatives, collaborating with senior stakeholders to deliver validated, actionable insights that guide MVPs and scalable product releases. Leadership & Mentorship: Establish research standards for AI-first digital products in partnership with UX Chapter Leads. Mentor and develop researchers, fostering a culture of innovation, experimentation, and continuous learning. Research Practice & Expertise: Lead generative and evaluative research, usability testing, and behavioural data analysis to validate concepts and refine designs that enhance user experience and business outcomes. Capture user sentiment and own and publish results and actions back to BCG What You'll Bring 10+ years of experience in user research within consulting, agency, or technology-led organizations, including at least 5 years in research leadership roles. Proven success in scaling UX research, supporting diverse user groups, regions, and cross-functional teams. Experienced in leading distributed research teams and nurturing talent within fast-paced, innovation-driven environments. Deep expertise across the end-to-end design lifecycle - from discovery through delivery - with strong grounding in agile, scrum, and design thinking methodologies. Strategic leadership skills with a track record of aligning UX research initiatives to business outcomes, value creation, and executive priorities, particularly in emerging areas like GenAI. Data-driven mindset, with the ability to define and track UX impact through metrics and KPIs that communicate value to stakeholders. Skilled in research platforms and tools such as Qualtrics , Content Square , Hive , Dovetail , Maze , and . Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Dec 05, 2025
Full time
Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do As a senior member of BCG's Global IT UX Center of Excellence (CoE) , you will lead and elevate user research across the firm's digital product ecosystem. Your mission is to define and execute a forward-looking UX research strategy that shapes the design of next-generation SaaS platforms, digital ecosystems, virtual assistants, websites, apps, and Agentic AI-driven solutions. By harnessing existing and emerging AI technologies, you will enhance the consulting lifecycle, improve productivity, and create a distinct competitive advantage for BCG and its clients. You are a creative, strategic, and hands-on Research Leader - passionate about crafting intuitive, impactful, and AI-augmented user experiences. Through a strong advocacy for user-centred design, you will balance innovation with practicality and measurable business impact. Working collaboratively with other UX Chapter Leads, you will define standards, frameworks, and guardrails that ensure consistency and excellence across all BCG digital products. In this senior leadership role, you will serve as both mentor and contributor. As a line manager, you will establish a future facing UX research practice, and guide our team of UX Researchers working within in Digital Product Teams, fostering their professional growth and ensuring alignment with BCG's digital and AI-first priorities. You'll keep your skills sharp and your leadership grounded in practice. Key Responsibilities UX Research Strategy & Vision: Define the research strategy that aligns user insights with business objectives and value creation. Champion user-centred design principles to drive innovation while balancing technical feasibility and strategic value.Define the shift to experience and journey-based research methods from singular products. Cross-Functional Collaboration: Partner closely with design, product, data science, and consulting teams to embed UX practices into GenAI solutions, ensuring alignment across product roadmaps and business goals. Innovative, Scalable Research : Develop and lead AI-powered research methodologies that address critical challenges such as trust, and scalability in digital products. Execution & Delivery : Drive discovery-to-deployment research initiatives, collaborating with senior stakeholders to deliver validated, actionable insights that guide MVPs and scalable product releases. Leadership & Mentorship: Establish research standards for AI-first digital products in partnership with UX Chapter Leads. Mentor and develop researchers, fostering a culture of innovation, experimentation, and continuous learning. Research Practice & Expertise: Lead generative and evaluative research, usability testing, and behavioural data analysis to validate concepts and refine designs that enhance user experience and business outcomes. Capture user sentiment and own and publish results and actions back to BCG What You'll Bring 10+ years of experience in user research within consulting, agency, or technology-led organizations, including at least 5 years in research leadership roles. Proven success in scaling UX research, supporting diverse user groups, regions, and cross-functional teams. Experienced in leading distributed research teams and nurturing talent within fast-paced, innovation-driven environments. Deep expertise across the end-to-end design lifecycle - from discovery through delivery - with strong grounding in agile, scrum, and design thinking methodologies. Strategic leadership skills with a track record of aligning UX research initiatives to business outcomes, value creation, and executive priorities, particularly in emerging areas like GenAI. Data-driven mindset, with the ability to define and track UX impact through metrics and KPIs that communicate value to stakeholders. Skilled in research platforms and tools such as Qualtrics , Content Square , Hive , Dovetail , Maze , and . Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Client Partner - Banking and Financial Markets Position Description Join CGI as a senior business creator driving the next wave of growth across Banking & Financial Markets. In this influential role, you will shape industry-defining client relationships, open new markets and deliver high-value transformation that strengthens the future of financial services. You'll help clients navigate complex change with confidence-bringing clarity, innovation and commercial impact while collaborating across CGI's global expertise. This is an opportunity to take real ownership of strategic growth, work creatively with industry specialists, and thrive in a supportive environment that empowers you to make a lasting difference for our clients and the sector. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead the creation of new relationships across Banking & Financial Markets, shaping compelling value propositions and opening new opportunities that accelerate CGI's strategic growth. You will work closely with industry specialists and delivery leaders to build credibility, design innovative solutions and guide complex sales cycles from first engagement to close. You'll play a central role in expanding CGI's footprint-taking ownership of pipeline creation, engaging senior buyers and collaborating across teams to deliver commercially strong, client-centred outcomes. Your work will influence the future of CGI's BFM business, empowering you to bring creative thinking, contribute to market-shaping propositions and grow within a supportive, high-performing community. Key responsibilities: • Lead & Innovate: Build market credibility, shape thought leadership and represent CGI at industry events. • Target & Engage: Define target accounts, map buying centres and develop multi-threaded senior relationships. • Develop & Deliver: Orchestrate multi-channel prospecting and maintain strong qualified pipeline coverage. • Shape & Close: Lead discovery, craft solutions, guide bids, negotiate commercials and close 6- and 7-figure engagements. • Collaborate & Inspire: Work as one team with Consulting, Delivery, Finance, Legal, Marketing and Alliances. • Optimise & Grow: Leverage partners and emerging offerings, and feed insights to strengthen our market propositions. • Lead by Example: Coach colleagues and support a high-performance, inclusive sales culture. • Own Outcomes: Manage bookings, margin, risk and governance in line with CGI standards. Required qualifications to be successful in this role To succeed, you should bring a proven record of winning new enterprise clients in Banking & Financial Markets, strong consultative selling skills and the ability to engage credibly with senior decision-makers across complex programmes. You'll combine domain fluency with commercial acumen, disciplined sales management and excellent communication capabilities. Essential qualifications: • Proven track record of acquiring new logo enterprise clients in Banking & Financial Markets. • Consistent achievement of 100%+ new business quota. • Experience closing 6- and 7-figure multi-service deals. • Credibility with C-Suite and functional heads in banks and financial institutions. • Strong consultative selling skills and ability to lead complex sales cycles. • Fluency in two or more areas: digital banking, payments, core banking, data/AI, cloud, cyber, risk & compliance, operational resilience, capital markets tech. • Strong communication, negotiation and presentation skills. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Dec 05, 2025
Full time
Client Partner - Banking and Financial Markets Position Description Join CGI as a senior business creator driving the next wave of growth across Banking & Financial Markets. In this influential role, you will shape industry-defining client relationships, open new markets and deliver high-value transformation that strengthens the future of financial services. You'll help clients navigate complex change with confidence-bringing clarity, innovation and commercial impact while collaborating across CGI's global expertise. This is an opportunity to take real ownership of strategic growth, work creatively with industry specialists, and thrive in a supportive environment that empowers you to make a lasting difference for our clients and the sector. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead the creation of new relationships across Banking & Financial Markets, shaping compelling value propositions and opening new opportunities that accelerate CGI's strategic growth. You will work closely with industry specialists and delivery leaders to build credibility, design innovative solutions and guide complex sales cycles from first engagement to close. You'll play a central role in expanding CGI's footprint-taking ownership of pipeline creation, engaging senior buyers and collaborating across teams to deliver commercially strong, client-centred outcomes. Your work will influence the future of CGI's BFM business, empowering you to bring creative thinking, contribute to market-shaping propositions and grow within a supportive, high-performing community. Key responsibilities: • Lead & Innovate: Build market credibility, shape thought leadership and represent CGI at industry events. • Target & Engage: Define target accounts, map buying centres and develop multi-threaded senior relationships. • Develop & Deliver: Orchestrate multi-channel prospecting and maintain strong qualified pipeline coverage. • Shape & Close: Lead discovery, craft solutions, guide bids, negotiate commercials and close 6- and 7-figure engagements. • Collaborate & Inspire: Work as one team with Consulting, Delivery, Finance, Legal, Marketing and Alliances. • Optimise & Grow: Leverage partners and emerging offerings, and feed insights to strengthen our market propositions. • Lead by Example: Coach colleagues and support a high-performance, inclusive sales culture. • Own Outcomes: Manage bookings, margin, risk and governance in line with CGI standards. Required qualifications to be successful in this role To succeed, you should bring a proven record of winning new enterprise clients in Banking & Financial Markets, strong consultative selling skills and the ability to engage credibly with senior decision-makers across complex programmes. You'll combine domain fluency with commercial acumen, disciplined sales management and excellent communication capabilities. Essential qualifications: • Proven track record of acquiring new logo enterprise clients in Banking & Financial Markets. • Consistent achievement of 100%+ new business quota. • Experience closing 6- and 7-figure multi-service deals. • Credibility with C-Suite and functional heads in banks and financial institutions. • Strong consultative selling skills and ability to lead complex sales cycles. • Fluency in two or more areas: digital banking, payments, core banking, data/AI, cloud, cyber, risk & compliance, operational resilience, capital markets tech. • Strong communication, negotiation and presentation skills. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
This position sits in ourCreative & Media craft. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award-winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE Here at DEPT , we are proud of the award winning, creative campaigns and content that we produce for a range of exciting and well known brands and we believe that our Media Team is pivotal in the success of those campaigns. Our Media Team is made up of both paid and organic media specialists and we are looking for a Senior Social Analyst to join the team! The Senior Social Analyst will work across a range of teams to deliver solid Social Media data and insights which will be used to increase campaign performance and help shape the best and most effective strategies for our clients. Collaboration is key as the Senior Social Analyst will work closely with our clients, creative teams, tech teams and account management teams. In addition, they will take a leading role in consulting key clients and helping guide the wider team toward successful outcomes. KEY RESPONSIBILITIES Lead, manage, and inspire a high-performing team, providing ongoing mentorship and guidance; Partner with senior leadership (Head of Paid Social, Head of Digital Strategy, and Head of Media Strategy) to shape long-term media strategies, define tactical plans, and ensure excellence across planning and execution; Serve as a senior strategic advisor to key clients, offering direction on strategy, performance optimisation, and cross-channel planning while fostering strong, trust-based relationships; Drive team development by designing and initiating training and upskilling programmes to elevate overall team capabilities; Develop reporting frameworks to ensure accurate, timely delivery of performance insights aligned with client objectives, including audit and data-quality checks; Lead the vision for data utilisation, defining how cross-platform insights, client analytics, and content performance can inform smarter content creation, distribution, and optimisation; Leverage social listening tools to monitor brand sentiment, trends, and emerging conversation topics, translating insights into actionable creative opportunities; Champion innovation, continuously improving reporting processes, exploring new technologies, and introducing enhanced methodologies to strengthen our analytical and strategic capabilities; Contribute strategic insights across content, technology, media, and data to support broader business initiatives and enhance cross-functional alignment; Present work confidently to both internal and external stakeholders, acting as a senior representative of the team and a trusted expert. WHAT WE ARE LOOKING FOR Proven experience in a social media analytics role within a digital or creative agency, or in-house at a consumer-focused brand; Inspirational leadership style, able to foster a proactive, energised, and collaborative team culture; Exceptional client relationship management skills, including experience partnering directly with senior-level stakeholders on strategic initiatives; Deep understanding of the digital and social landscape, with awareness of industry shifts and evolving client needs; Expert knowledge of major social platforms and the performance metrics, analytics tools, and data points that underpin them; Advanced reporting proficiency across platforms such as TikTok, Facebook/Instagram, Snapchat, YouTube, and X/Twitter, and familiarity with Google Analytics or similar tools; Hands on expertise with social listening tools, including platforms like Pulsar and Brandwatch; Advanced Excel/Google Sheets skills, with the ability to build structured, scalable analysis; Exceptional time management and organisational skills, paired with strong attention to detail; Understanding of social first creative development, and how data can inform and enhance creative strategies; Ability to design and evolve reporting methodologies, ensuring frameworks remain innovative, insightful, and aligned with client objectives. WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT A reputation for doing good. DEPT has been a CertifiedB Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self driven, talented people who never stop innovating. DIVERSITY, EQUITY & INCLUSION Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Check out our efforts here.
Dec 05, 2025
Full time
This position sits in ourCreative & Media craft. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award-winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE Here at DEPT , we are proud of the award winning, creative campaigns and content that we produce for a range of exciting and well known brands and we believe that our Media Team is pivotal in the success of those campaigns. Our Media Team is made up of both paid and organic media specialists and we are looking for a Senior Social Analyst to join the team! The Senior Social Analyst will work across a range of teams to deliver solid Social Media data and insights which will be used to increase campaign performance and help shape the best and most effective strategies for our clients. Collaboration is key as the Senior Social Analyst will work closely with our clients, creative teams, tech teams and account management teams. In addition, they will take a leading role in consulting key clients and helping guide the wider team toward successful outcomes. KEY RESPONSIBILITIES Lead, manage, and inspire a high-performing team, providing ongoing mentorship and guidance; Partner with senior leadership (Head of Paid Social, Head of Digital Strategy, and Head of Media Strategy) to shape long-term media strategies, define tactical plans, and ensure excellence across planning and execution; Serve as a senior strategic advisor to key clients, offering direction on strategy, performance optimisation, and cross-channel planning while fostering strong, trust-based relationships; Drive team development by designing and initiating training and upskilling programmes to elevate overall team capabilities; Develop reporting frameworks to ensure accurate, timely delivery of performance insights aligned with client objectives, including audit and data-quality checks; Lead the vision for data utilisation, defining how cross-platform insights, client analytics, and content performance can inform smarter content creation, distribution, and optimisation; Leverage social listening tools to monitor brand sentiment, trends, and emerging conversation topics, translating insights into actionable creative opportunities; Champion innovation, continuously improving reporting processes, exploring new technologies, and introducing enhanced methodologies to strengthen our analytical and strategic capabilities; Contribute strategic insights across content, technology, media, and data to support broader business initiatives and enhance cross-functional alignment; Present work confidently to both internal and external stakeholders, acting as a senior representative of the team and a trusted expert. WHAT WE ARE LOOKING FOR Proven experience in a social media analytics role within a digital or creative agency, or in-house at a consumer-focused brand; Inspirational leadership style, able to foster a proactive, energised, and collaborative team culture; Exceptional client relationship management skills, including experience partnering directly with senior-level stakeholders on strategic initiatives; Deep understanding of the digital and social landscape, with awareness of industry shifts and evolving client needs; Expert knowledge of major social platforms and the performance metrics, analytics tools, and data points that underpin them; Advanced reporting proficiency across platforms such as TikTok, Facebook/Instagram, Snapchat, YouTube, and X/Twitter, and familiarity with Google Analytics or similar tools; Hands on expertise with social listening tools, including platforms like Pulsar and Brandwatch; Advanced Excel/Google Sheets skills, with the ability to build structured, scalable analysis; Exceptional time management and organisational skills, paired with strong attention to detail; Understanding of social first creative development, and how data can inform and enhance creative strategies; Ability to design and evolve reporting methodologies, ensuring frameworks remain innovative, insightful, and aligned with client objectives. WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT A reputation for doing good. DEPT has been a CertifiedB Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self driven, talented people who never stop innovating. DIVERSITY, EQUITY & INCLUSION Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Check out our efforts here.
Description Welcome to Moneycorp. We're delighted you're interested in being a part of Moneycorp. In the last decade, Moneycorp has transformed from a largely domestic, consumer-focused provider of foreign exchange to an end-to-end global payments' ecosystem. With two banking licenses and operations across the entire value chain of the international payments and foreign exchange sectors, we enable businesses, institutions, and individuals to thrive beyond borders. We help our clients realise their growth ambitions by providing them with worldwide reach, relentless regulatory excellence, and tailored, relevant solutions that resiliently optimise their financial operations. We're fervent about pursuing our goals, making substantial contributions to the payments industry, and consistently offering unwavering support to our clients at every stage of their journey. Moneycorp is a place where energy, commitment to our shared success and collaboration are core to our DNA. We're restless in our drive to surpass the expectations of our clients and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all of our colleagues is central to our journey as a global business. Find out more about Moneycorp's offering, global footprint and capabilities here. Your Next Challenge As the Group Head of Client Experience, you will lead the strategic development and operational delivery of our global Client Experience (CX) programme. You will own the frameworks, systems, and governance that ensure the voice of the client is embedded across the organisation, driving measurable commercial impact and continuous improvement. This role is responsible for the design and execution of CX strategy aligned to group objectives, including the development of insight-led processes that proactively prevent client issues and enhance satisfaction. You will lead the implementation of performance frameworks that measure CX investment, operational effectiveness, and return on experience across all client touchpoints. You will also be accountable for the governance of the CX programme at EXCO level, ensuring consistent reporting, action planning, and stakeholder engagement. This includes translating client feedback into actionable insights that inform product, service, and operational decisions, and establishing clear links between CX outcomes and business performance metrics such as retention, revenue growth, and profitability. The successful candidate will have deep expertise in client insight, experience design, and stakeholder influence. You will be familiar with CX measurement tools, journey mapping, CRM platforms (e.g., Microsoft D365), and data analytics. This is a unique opportunity to shape a high-impact CX programme within a fast-paced, agile organisation, and to champion a client-first culture across the group. Key Responsibilities Develop and implement a comprehensive client insights strategy aligned with company goals. Conduct client analytics to identify trends and behaviours that inform business strategies. Build and maintain analytics systems to monitor client behaviour and calculate lifetime value. Partner with data science teams to extract and analyse insights across systems. Develop predictive analytics to anticipate client needs and enable proactive service delivery. Utilise tools like Qualtrics and other technologies to capture and analyse feedback. Innovate in methods to assess and capture client feedback using emerging technologies. Experience Design & Journey Optimisation Lead end-to-end client journey mapping and apply service design principles to eliminate friction. Monitor the client journey to understand and enhance the client lifecycle. Champion service design principles to reimagine journeys and reduce failure demand. Design and implement scalable systems that improve first-contact resolution. Collaborate with cross-functional teams to ensure a seamless experience across all touchpoints. CX Governance & Strategic Leadership Define and track CX KPIs linked to revenue, retention, cost-to-serve, and lifetime value. Implement and monitor KPIs to measure effectiveness of insights initiatives. Build business cases for CX investment, demonstrating ROI and strategic value. Own CX commercial metrics including cost-to-serve, retention rate, and customer lifetime value. Benchmark CX performance against industry standards and best-in-class organisations. Culture & Capability Building Lead and manage the client insights team, providing guidance and development. Lead internal engagement programmes to embed client-centricity across departments. Owning 'Close-The-Loop' process to ensure satisfactory resolution of all client concerns. Lead CX Committee to review survey insights, identify themes of opportunity, implement action plans with cross-business stakeholders and measure impact to KPIs based on continuous improvement approach. Drive continuous improvement by staying informed on CX best practices and trends. Manage the budget for client insights initiatives and ensure efficient resource allocation. Lead cross-functional CX immersion programmes to connect employees with real customer stories. Person Specification Proven experience in a strategy, analytics, client insights or customer research role, with a track record of successfully navigating complex organisations Passion for delivering exceptional customer insights and a deep understanding of client needs and expectations Strong analytical skills and the ability to build and interpret client data and feedback systems Experience with client insights management tools, and analytics and reporting Experience in calculating and monitoring client lifetime value Innovative mindset with the ability to leverage new technologies and methodologies for capturing client feedback Data science skills or the ability to effectively partner with data science teams Meticulous attention to detail and a passion for continuous improvement. Innovative and creative thinker with a logical and methodical approach to problem-solving. Ability to manage multiple projects and priorities in a fast-paced, agile environment. Proficiency in Excel, Word, and PowerPoint for reporting, analysis, and stakeholder presentations. Familiarity with CX platforms (e.g., Qualtrics, CRM systems). Bachelor's degree in Business, Economics, Marketing, Data Science, or a related field (Master's degree preferred) Experience in financial services or other regulated industries is highly desirable. This position is full-time, permanent. The role is expected to be office-based in London as part of Group Marketing Team. However, we have an agile flexible working policy which enables you to work up to 2 days from home if desired. Fostering a culture of belonging and inclusivity We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organisation through initiatives like our DE&I focus groups and value champion network.
Dec 05, 2025
Full time
Description Welcome to Moneycorp. We're delighted you're interested in being a part of Moneycorp. In the last decade, Moneycorp has transformed from a largely domestic, consumer-focused provider of foreign exchange to an end-to-end global payments' ecosystem. With two banking licenses and operations across the entire value chain of the international payments and foreign exchange sectors, we enable businesses, institutions, and individuals to thrive beyond borders. We help our clients realise their growth ambitions by providing them with worldwide reach, relentless regulatory excellence, and tailored, relevant solutions that resiliently optimise their financial operations. We're fervent about pursuing our goals, making substantial contributions to the payments industry, and consistently offering unwavering support to our clients at every stage of their journey. Moneycorp is a place where energy, commitment to our shared success and collaboration are core to our DNA. We're restless in our drive to surpass the expectations of our clients and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all of our colleagues is central to our journey as a global business. Find out more about Moneycorp's offering, global footprint and capabilities here. Your Next Challenge As the Group Head of Client Experience, you will lead the strategic development and operational delivery of our global Client Experience (CX) programme. You will own the frameworks, systems, and governance that ensure the voice of the client is embedded across the organisation, driving measurable commercial impact and continuous improvement. This role is responsible for the design and execution of CX strategy aligned to group objectives, including the development of insight-led processes that proactively prevent client issues and enhance satisfaction. You will lead the implementation of performance frameworks that measure CX investment, operational effectiveness, and return on experience across all client touchpoints. You will also be accountable for the governance of the CX programme at EXCO level, ensuring consistent reporting, action planning, and stakeholder engagement. This includes translating client feedback into actionable insights that inform product, service, and operational decisions, and establishing clear links between CX outcomes and business performance metrics such as retention, revenue growth, and profitability. The successful candidate will have deep expertise in client insight, experience design, and stakeholder influence. You will be familiar with CX measurement tools, journey mapping, CRM platforms (e.g., Microsoft D365), and data analytics. This is a unique opportunity to shape a high-impact CX programme within a fast-paced, agile organisation, and to champion a client-first culture across the group. Key Responsibilities Develop and implement a comprehensive client insights strategy aligned with company goals. Conduct client analytics to identify trends and behaviours that inform business strategies. Build and maintain analytics systems to monitor client behaviour and calculate lifetime value. Partner with data science teams to extract and analyse insights across systems. Develop predictive analytics to anticipate client needs and enable proactive service delivery. Utilise tools like Qualtrics and other technologies to capture and analyse feedback. Innovate in methods to assess and capture client feedback using emerging technologies. Experience Design & Journey Optimisation Lead end-to-end client journey mapping and apply service design principles to eliminate friction. Monitor the client journey to understand and enhance the client lifecycle. Champion service design principles to reimagine journeys and reduce failure demand. Design and implement scalable systems that improve first-contact resolution. Collaborate with cross-functional teams to ensure a seamless experience across all touchpoints. CX Governance & Strategic Leadership Define and track CX KPIs linked to revenue, retention, cost-to-serve, and lifetime value. Implement and monitor KPIs to measure effectiveness of insights initiatives. Build business cases for CX investment, demonstrating ROI and strategic value. Own CX commercial metrics including cost-to-serve, retention rate, and customer lifetime value. Benchmark CX performance against industry standards and best-in-class organisations. Culture & Capability Building Lead and manage the client insights team, providing guidance and development. Lead internal engagement programmes to embed client-centricity across departments. Owning 'Close-The-Loop' process to ensure satisfactory resolution of all client concerns. Lead CX Committee to review survey insights, identify themes of opportunity, implement action plans with cross-business stakeholders and measure impact to KPIs based on continuous improvement approach. Drive continuous improvement by staying informed on CX best practices and trends. Manage the budget for client insights initiatives and ensure efficient resource allocation. Lead cross-functional CX immersion programmes to connect employees with real customer stories. Person Specification Proven experience in a strategy, analytics, client insights or customer research role, with a track record of successfully navigating complex organisations Passion for delivering exceptional customer insights and a deep understanding of client needs and expectations Strong analytical skills and the ability to build and interpret client data and feedback systems Experience with client insights management tools, and analytics and reporting Experience in calculating and monitoring client lifetime value Innovative mindset with the ability to leverage new technologies and methodologies for capturing client feedback Data science skills or the ability to effectively partner with data science teams Meticulous attention to detail and a passion for continuous improvement. Innovative and creative thinker with a logical and methodical approach to problem-solving. Ability to manage multiple projects and priorities in a fast-paced, agile environment. Proficiency in Excel, Word, and PowerPoint for reporting, analysis, and stakeholder presentations. Familiarity with CX platforms (e.g., Qualtrics, CRM systems). Bachelor's degree in Business, Economics, Marketing, Data Science, or a related field (Master's degree preferred) Experience in financial services or other regulated industries is highly desirable. This position is full-time, permanent. The role is expected to be office-based in London as part of Group Marketing Team. However, we have an agile flexible working policy which enables you to work up to 2 days from home if desired. Fostering a culture of belonging and inclusivity We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organisation through initiatives like our DE&I focus groups and value champion network.
CSL's R&D organization is accelerating innovation to deliver greater impact for patients. With a project-led structure and a focus on collaboration, we're building a future-ready team that thrives in dynamic biotech ecosystems. Joining CSL now means being part of an agile team committed to developing therapies that make a meaningful difference worldwide. You will be responsible for the management and oversight of the activities performed by ICSR Quality Control resources, Managed Services and QA & Compliance Oversight team. The incumbent Interfaces to support PV Operations strategy and initiatives. Key Responsibilities Accountable for Case Management's outsourcing strategy to support new acquisitions, integrations, expansion into new regions and company growth. Strategic Oversight of Global Case Management Pharmacovigilance vendors as it relates to governance, financials, contracts, reporting, training, and resourcing. Strategic Oversight of Global ICSR Quality Assurance activities. Oversight of Global ICSR Reconciliation activities. Develop and maintain workload metrics related to case volume and resources; adjust workload distribution and vendor resources based on existing or anticipated changes to case volume in order to maintain compliance and overall quality. Develop and/or update existing standard operational procedures (SOPs) for relevant functional responsibilities. Support audit/inspections and contribute to CAPAs specific to case quality or vendor/resource management, as required. Skills and Experience Required Minimum of 10 years of Clinical Trial and Post-marketing Pharmacovigilance (PV) experience with 5 years of managerial/leadership experience. Global pharmacovigilance database knowledge is required along with proficient knowledge of global and local regulatory rules and regulations. Experience working with third parties (e.g., contract service providers) and relationship management Qualifications and Education Required BS/BA, RN, Pharmacist, or equivalent. Our Benefits We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care at CSL. About CSL Behring CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma . Our parent company, CSL , headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries. We want CSL to reflect the world around us At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging CSL Do work that matters at CSL Behring!
Nov 17, 2025
Full time
CSL's R&D organization is accelerating innovation to deliver greater impact for patients. With a project-led structure and a focus on collaboration, we're building a future-ready team that thrives in dynamic biotech ecosystems. Joining CSL now means being part of an agile team committed to developing therapies that make a meaningful difference worldwide. You will be responsible for the management and oversight of the activities performed by ICSR Quality Control resources, Managed Services and QA & Compliance Oversight team. The incumbent Interfaces to support PV Operations strategy and initiatives. Key Responsibilities Accountable for Case Management's outsourcing strategy to support new acquisitions, integrations, expansion into new regions and company growth. Strategic Oversight of Global Case Management Pharmacovigilance vendors as it relates to governance, financials, contracts, reporting, training, and resourcing. Strategic Oversight of Global ICSR Quality Assurance activities. Oversight of Global ICSR Reconciliation activities. Develop and maintain workload metrics related to case volume and resources; adjust workload distribution and vendor resources based on existing or anticipated changes to case volume in order to maintain compliance and overall quality. Develop and/or update existing standard operational procedures (SOPs) for relevant functional responsibilities. Support audit/inspections and contribute to CAPAs specific to case quality or vendor/resource management, as required. Skills and Experience Required Minimum of 10 years of Clinical Trial and Post-marketing Pharmacovigilance (PV) experience with 5 years of managerial/leadership experience. Global pharmacovigilance database knowledge is required along with proficient knowledge of global and local regulatory rules and regulations. Experience working with third parties (e.g., contract service providers) and relationship management Qualifications and Education Required BS/BA, RN, Pharmacist, or equivalent. Our Benefits We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care at CSL. About CSL Behring CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma . Our parent company, CSL , headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries. We want CSL to reflect the world around us At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging CSL Do work that matters at CSL Behring!
The incumbent will lead a team to cultivate business relationships and opportunities to generate revenue with prospective and existing clients for WuXi TIDES, a WuXi AppTec company. In particular, to support the growth of the rapidly growing oligonucleotide and peptide (O&P) Contract Research, Development and Manufacture (CDMO) business. The candidate will work closely together with the Europe and global business development leaders to pursue new business leads, follow up on critical issues, and aid in attending to customer inquiries. Assists marketing in delivering content and driving the success of new and existing services. This role will lead TIDES Discovery European business development team and support key collaborations from research to early phase clinical development. The position works closely with WuXi AppTec's other BD team members and senior management team to develop and execute the most effective strategy to increase discovery sales in Europe. This role will report directly to the VP, Head of STA & Tides Business Development and Project Management Europe. Leads a team to prospect for oligonucleotide and peptide new drug discovery companies that would benefit from TIDES CRDMO model. Manages strategic relationships with selected key accounts within the TIDES Discovery business in Europe. Attends conferences and meetings to present TIDES services to prospective and existing clients via email, phone, and web-conferencing systems. Acts upon, refers to, and follows up on leads from both sales and marketing campaigns. Increase awareness of TIDES's marketing initiatives, including scheduling meetings for tradeshows and driving registrations for webinars and seminars. Maintains knowledge of industry trends, funding, regulatory influence, mergers and acquisitions, in-out licensing of products/technologies, government/private grants and contacts, new drug development and approvals, related patent grants and notifications, market growth of small, med, and large-cap companies. Develop a social network of industry-related contacts via LinkedIn and other social networking platforms. Strategizes quarterly business development plans and benchmarks performance for continued success. Travel to local client meetings and tradeshows to assist the Business Development team as required. Proposes new ideas and strategies to increase performance and drive personal and team goals. Documents information in Client Relationship Management (CRM), including contacts, pre-screened/qualified leads, and new account information as required. Stays current on competitors and competitive strategies and provides input needed for the development of future services and products Builds strong internal relationships across functions Key BD liaison along with senior leadership during crisis management; create business solutions and engage in business continuity planning as well as execution when the need arises. Ensure successful partner visits to China, Europe, and other new potential TIDES entities worldwide. 15 + years of experience at a pharmaceutical company, biotech or Contract Research Organization (CRO) or equivalent with an established track record in leading a team. Strong scientific expertise and new drug development insight A professional degree in science or pharmaceuticals - M.S. required, PhD preferred At least 5 years of experience leading highly professional multi-national team including senior members Must be a self-starter, self-motivated, highly flexible, with excellent communication skills (verbal, written, and presentation skills). Must be organized and detail oriented. Must have a proven track record of meeting or exceeding sales growth objectives and/or simultaneously managing several projects and timelines. Ability to perform within a professional environment and use judgment as dictated by the complexity of a situation. Experience with CRM (Customer Relationship Management) software (i.e. Sales Force and/or Microsoft Dynamics/CRM) is preferred 1. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability, or any other legally protected status. All employment decisions are made based on qualifications, merit, and business needs. 2. Non-Discrimination Clause (EU Directive-Aligned) This position is open to all qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnic or national origin, religion or belief, sex, or sexual orientation, in accordance with EU and national non-discrimination laws. 3. Accessibility and Reasonable Accommodation We are committed to providing a recruitment process that is accessible to all candidates. If you require any accommodation due to a disability or medical condition, please let us know at any stage of the application process. 4. Data Protection (GDPR Compliance) We will process your personal data in accordance with the EU General Data Protection Regulation (GDPR) for the purposes of managing your application. Your data will be handled securely and will not be shared with third parties without your consent, except where required by law. 5. Work Authorization Applicants must have the legal right to work in Germany at the time of application. We are an employer committed to fair and transparent hiring practices for all legally eligible workers. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by Management.
Nov 17, 2025
Full time
The incumbent will lead a team to cultivate business relationships and opportunities to generate revenue with prospective and existing clients for WuXi TIDES, a WuXi AppTec company. In particular, to support the growth of the rapidly growing oligonucleotide and peptide (O&P) Contract Research, Development and Manufacture (CDMO) business. The candidate will work closely together with the Europe and global business development leaders to pursue new business leads, follow up on critical issues, and aid in attending to customer inquiries. Assists marketing in delivering content and driving the success of new and existing services. This role will lead TIDES Discovery European business development team and support key collaborations from research to early phase clinical development. The position works closely with WuXi AppTec's other BD team members and senior management team to develop and execute the most effective strategy to increase discovery sales in Europe. This role will report directly to the VP, Head of STA & Tides Business Development and Project Management Europe. Leads a team to prospect for oligonucleotide and peptide new drug discovery companies that would benefit from TIDES CRDMO model. Manages strategic relationships with selected key accounts within the TIDES Discovery business in Europe. Attends conferences and meetings to present TIDES services to prospective and existing clients via email, phone, and web-conferencing systems. Acts upon, refers to, and follows up on leads from both sales and marketing campaigns. Increase awareness of TIDES's marketing initiatives, including scheduling meetings for tradeshows and driving registrations for webinars and seminars. Maintains knowledge of industry trends, funding, regulatory influence, mergers and acquisitions, in-out licensing of products/technologies, government/private grants and contacts, new drug development and approvals, related patent grants and notifications, market growth of small, med, and large-cap companies. Develop a social network of industry-related contacts via LinkedIn and other social networking platforms. Strategizes quarterly business development plans and benchmarks performance for continued success. Travel to local client meetings and tradeshows to assist the Business Development team as required. Proposes new ideas and strategies to increase performance and drive personal and team goals. Documents information in Client Relationship Management (CRM), including contacts, pre-screened/qualified leads, and new account information as required. Stays current on competitors and competitive strategies and provides input needed for the development of future services and products Builds strong internal relationships across functions Key BD liaison along with senior leadership during crisis management; create business solutions and engage in business continuity planning as well as execution when the need arises. Ensure successful partner visits to China, Europe, and other new potential TIDES entities worldwide. 15 + years of experience at a pharmaceutical company, biotech or Contract Research Organization (CRO) or equivalent with an established track record in leading a team. Strong scientific expertise and new drug development insight A professional degree in science or pharmaceuticals - M.S. required, PhD preferred At least 5 years of experience leading highly professional multi-national team including senior members Must be a self-starter, self-motivated, highly flexible, with excellent communication skills (verbal, written, and presentation skills). Must be organized and detail oriented. Must have a proven track record of meeting or exceeding sales growth objectives and/or simultaneously managing several projects and timelines. Ability to perform within a professional environment and use judgment as dictated by the complexity of a situation. Experience with CRM (Customer Relationship Management) software (i.e. Sales Force and/or Microsoft Dynamics/CRM) is preferred 1. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability, or any other legally protected status. All employment decisions are made based on qualifications, merit, and business needs. 2. Non-Discrimination Clause (EU Directive-Aligned) This position is open to all qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnic or national origin, religion or belief, sex, or sexual orientation, in accordance with EU and national non-discrimination laws. 3. Accessibility and Reasonable Accommodation We are committed to providing a recruitment process that is accessible to all candidates. If you require any accommodation due to a disability or medical condition, please let us know at any stage of the application process. 4. Data Protection (GDPR Compliance) We will process your personal data in accordance with the EU General Data Protection Regulation (GDPR) for the purposes of managing your application. Your data will be handled securely and will not be shared with third parties without your consent, except where required by law. 5. Work Authorization Applicants must have the legal right to work in Germany at the time of application. We are an employer committed to fair and transparent hiring practices for all legally eligible workers. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by Management.
