16 jobs found

Expect the unexpected Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What's in it for you as Reservations Supervisor: Up to £38,500 including Tronc Cashback healthcare cover scheme Employee Assistance Programme access Career development with recognised training providers Generous friends and family rate across Iconic Luxury Hotels / L&R Hotels 25% discount on all food and beverage across Iconic Luxury Hotels Team breakfast available as well as meals on duty Employee recognition awards throughout the year Wellbeing and engagement calendar of events Cycle to work scheme and safe bike store Season ticket loan support Refer a friend incentive Team social events Seasonal gifts Reservations Supervisor - About You Previous experience working within hotel reservations department Opera Cloud knowledge would be an advantage Be able to remain calm under pressure in order to deliver the best guest experience A natural ability to sell our products and services, as well as a keen eye for detail Strong organisational skills and ability to prioritise tasks Confidence in your written and spoken English language to ensure our guests are dealt with in a polite and professional manner at all times The key aim of the Reservations Supervisor role is to maximise the revenue and profitability of the room sales for The Mayfair Townhouse through high standards and product knowledge Responsibilities of the Reservations Supervisor Liaise with the Central Reservations team daily for guest requests and correspondence checks Ensure accurate reservation entered checks by reviewing Suite, high rate, long stay and multiple room reservations Work closely with the onsite Sales Manager sharing potential leads & repeat guest details whilst being the point of contact for VIP bookings from the L+R Commercial team Promote a proactive overbooking culture to maximise hotel occupancy & limit 'no show' reservations by ensuring all reservations have valid credit cards in advance Attend the daily briefing providing updates on revenue targets, room availability, VIP arrivals etc. to the operational departments To be the onsite point of contact for group bookings ensuring accurate rooming lists, rates & billing throughout the stay Ensure any outstanding group balance is shared with the organiser on the day of departure for prompt payment Deal with VIP bookings from the GM, ILH or ownership and liaise with Hotel/Duty Managers to ensure all teams are aware Attend weekly operations meetings ensuring the operational team have all the relevant information for VIP guests to deliver a wonderful experience We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Who are we? Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott, and more. Our diverse team and 'people first' approach make the Aimbridge experience unique. What is in it for you? As part of the Aimbridge team, you will have access to industry-leading benefits, including: Industry-leading training and leadership development opportunities Hotel discounts across the portfolio - staff rates and up to 50% discount on food & beverage Wagestream - stream up to 40% of your pay as it is earned and set automatic savings for financial wellbeing 24/7 employee assistance program Industry-leading sales referral schemes Flexible working opportunities Minimum of 28 days holidays including Bank Holidays (Pro Rata) Paid breaks Starting salary above the national minimum wage Career and lifestyle breaks for key life events Free staff parking A day in the life of As our Hotel Reservations & Sales Manager, you'll represent our hotel to potential clients. You'll use your communication and negotiation skills to generate revenue by selling services and ensuring customer satisfaction. Your responsibilities include identifying potential clients, negotiating contracts, creating sales strategies with marketing and operations teams, maintaining positive client relationships, tracking industry trends, and reporting to senior management. You will also manage the Reservations Team to ensure efficient handling of group and transient bookings. We're looking for someone approachable, friendly, and passionate about hospitality, who thrives in a dynamic sales environment. What do we need from you? Sales experience, preferably in hospitality, with knowledge of the sales process, including lead generation, proposal creation, and closing deals. Experience with group proposals and contract negotiations is preferred. A desire to drive revenue by managing all aspects of Sales & Marketing, including managing social media and marketing campaigns. Ability to identify and solicit new business, manage key accounts and agents, and increase revenue in line with hotel strategies. Experience or training in Reservations management to maximise bookings and market share. Assist the Revenue Manager in producing weekly financial forecasts for accommodation. Use statistical data to set future pricing and selling strategies, manage inventory, and optimise revenue. Excellent communication skills, both verbal and written, to articulate the hotel's value proposition confidently and build rapport with clients. Strong teamwork skills to collaborate effectively with marketing, operations, and finance teams. Organizational skills and attention to detail to manage multiple projects and priorities efficiently. Most importantly, you should be passionate about delivering an exceptional guest experience and living our brand standards. At Aimbridge, we recognize that people are the heart of our business. We are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today. We'd love to welcome you to our inclusive team shaping the future of hospitality.

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all. With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people. At Clermont Hotel Group, we believe that real hospitality starts with real people. We're looking for an RSC Operations Manager based at our Tower Hotel, to support the running of our Reservations Sales Centre - keeping the team focused, engaged and continually growing. If you love developing people, improving processes, and being part of something that's bold, adaptable and real - this could be your next extraordinary opportunity. What you'll be doing As our RSC Operations Manager, you'll be at the heart of delivering an exceptional guest booking journey. Supporting the Head of RSC, you'll help shape a department that's efficient, proactive and people-led, ensuring our teams in RSC are equipped to convert calls and provide a standout guest experience. This role blends operational excellence, coaching, and commercial thinking - building team capabilities and supporting both short-term performance and long-term growth. Supporting the day-to-day running of the Reservations Sales Centre and managing the office in the absence of the Head of RSC Onboarding new team members - organising inductions, showarounds, and setting them up for success from day one Tracking probation reviews and job chats to ensure feedback is meaningful and timely Monitoring conversion rates, guest feedback and service standard - celebrating what's working and taking action when needed Running observations and test calls to enhance quality and guest satisfaction Driving personal development through coaching and identifying training needs Supporting with recruitment, retention and team engagement Working with the Head of RSC on longer-term strategy across people, process and tech Leading on monthly hotel familiarisation trips (fam trips) and ensuring learning is applied Collaborating with our L&D team to support wider Clermont learning programmes Keeping up with industry trends and bringing fresh ideas into the team What you'll bring A positive, people-focused leader who's passionate about nurturing potential A background in Reservations, Sales or Front Office (Assistant Front Office Manager/Duty Manager or above) Experience onboarding and coaching team members Comfortable with systems like Opera and confident using Microsoft Office A strong communicator with natural influence and a relatable style Commercially minded and able to bring data to life through insight A team player who's adaptable, organised and ready to take ownership What you'll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend - Earn up to £1000 when friends join our team Interest-Free Loans - Season ticket loans to make commuting easier Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line - Free, confidential advice Be Well Platform - Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture. 'Wonderful People' Awards - Monthly, quarterly, and annual recognition Social & Seasonal Events - Fun, inclusive celebrations People Council - A platform for every voice Paid Volunteering Days - Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

We're Sircle Collection - the Dutch lifestyle brand known for turning up the charm in Europe's coolest neighbourhoods - and we're counting down to the opening of Sir Devonshire Square, our first UK hotel this autumn located on the cusp of Shoreditch and the City. As we launch to the UK market, we're seeking a confident, creative and enthusiastic Sales Manager who shares our passion for one-of- kind hospitality, and can translate this into corporate and leisure reservations and event bookings. You'll have a natural spark for connecting with people - someone who thrives on building lasting relationships and turning prospects into sales; and be looking for an opportunity to bring a new hotel to market. What You Can Look Forward To Extra time for you - Take up to 3 bonus days off every year (your birthday, moving day, and flex day) Mind & body perks - Free fitness classes and a supportive environment Financial wellbeing - Enhanced sick pay, retail discounts, and great rates on stays across our hotels Feel-good moments - Paid volunteer day and regular team socials Room to grow - Brilliant learning opportunities and career pathways across the UK and Europe Your Role as Sales Manager Build and grow the hotel's corporate and Meetings, Incentives, Conferences, and Events business through smart sales activities, developing productive relationships with key clients Develop a clear business development plan and activate it with purpose and consistency Collaborate closely with internal teams to align on commercial strategy and exceed targets Keep a pulse on the market and use your insights to boost performance and spark new ideas Represent Sir Devonshire Square with charm and professionalism at meetings, events, and industry gatherings What We Are Looking For Experience in a hotel sales or similar commercial role, with a good understanding of the corporate and Meetings, Incentives, Conferences, and Events segments Natural communicator with excellent spoken and written English A self-starter with positive energy, curiosity, and a track record of driving results Comfort in a fast-moving environment with shifting priorities - flexibility is key Experience organising and participating in client and networking events Not sure if your experience ticks every box? That is okay. If this role excites you and you are eager to learn, we would love to hear from you. Our Hiring Journey Quick 15-minute call with People & Culture Interview with our Group Director of Sales Meeting with our hotel General Manager If it feels like the right match, we will send you an offer Ready to Help Us Build Bold Partnerships the Sircle Way? Apply now and join us in turning opportunities into unforgettable guest experiences. We are proud to be an equal opportunities employer. If you need adjustments to the process, email us at - we are here to help. Please note: You must have the right to work in the UK, as we are currently unable to sponsor visas. Sir Hotels Sir Hotels is a boutique hotel collection founded in Amsterdam in 2013 with Sir Albert. The collection has continued to grow with a second property in Amsterdam and further openings in Berlin, Barcelona and Prague. Sir Hotels caters to those who are looking for authentic stories and distinctive locations. Each hotel has stunning interior design, exceptional restaurants and bars and specialises in providing guests unique experiences on and off property. Upload a file or drag and drop here Accepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB. Questions Please fill in additional questions Are you eligible to work in the UK? Please note that we are unable to provide visa sponsorship. Yes No Do you live within commuting distance of Sir Devonshire Hotel (EC2M 4YE)? Yes No How much experience do you have in a similar role? No experience yet, but I am eager to learn Less than 1 year 1 to 3 years 3 to 5 years More than 5 years What are your salary expectations for this full-time role (40 hours per week)? Your application has been successfully submitted! We are Sircle Collection. A creative and ambitious team building one-of-a-kind hotels, restaurants and bars in Europe's most interesting neighborhoods. Sircle Collection is committed to creating and celebrating a diverse and inclusive culture. We are proud to be an equal opportunity employer and will make reasonable adjustments wherever possible for candidates with a disability. We have more openings across our hospitality brands.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Free and healthy meals when on duty Grow your Career ! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Sales Incentive up to 20% of base salary! A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. What will I be doing? As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. A Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage hotel sales and marketing plans to ensure theyaccurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support Prepare company contracts for the hotel in accordance with current business and pricing conditions Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reports Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests Produce accurate and timely reports that meet the needs of the hotel and the management company Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs Contribute to relevant management meetings to develop and implement sales and marketing initiatives What are we looking for? A Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members Excellent organisational and planning skills Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work well under time pressure and/or demanding travel schedules Demonstrated previous experience in a Sales role with the proven ability to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the local market Knowledge of hospitality industry A passion for sales and target-based performance Relevant degree, in sales, business development or other relevant business field, from an academic institution EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel - like the proper way to make a bed or how to best handle luggage - it's critically important to understand Hawaiian culture and the spirit of 'ohana, or 'family.' When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what 'ohana truly means. " Just some of the benefits you will enjoy as a Front Office Team Leader 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Free meals on duty Life Assurance 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels Business attire laundered complimentary Headspace membership and access to our Employee Assistance Programme Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide What you will do as a Front Office Team Leader Support the Front Office Manager with overseeing the front office department, ensuring high levels of team engagement. Conduct regular team meetings and provide ongoing training and development. Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences. Oversee daily front office operations, including check-in/check-out procedures, reservations, and room assignments. Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations. Prepare and review daily reports, including occupancy, revenue, and guest feedback. About Hyatt Regency London - The Churchill Hyatt Regency London - The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace. At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Next Steps: Apply today for Front Office Team Leader and start your journey with Hyatt Hotels! The Seabird Ocean Resort and Spa Oceanside , CA , US Hyatt Centric Austin-Downtown/Congress Street Austin , TX , US Hyatt Regency London - The Churchill London , ENG , GB Oklahoma City Sales Office United States Our family is always growing. Want to be in the know?

Job Description - Assistant Director of Sales (HOT0BBQW) Job Number: HOT0BBQW Work Locations: Hilton Birmingham Metro National Exhibition Centre Birmingham B40 1PP We are passionate about our brand and our people. WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality." With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. If you are looking to take the next step in your career in hospitality sales, look no further. This is an extremely rare opportunity to join our sales team in a newly created position at our recently refurbished hotel in Birmingham, the heart of the country and the international conference and events market. As if that isn't exciting enough, you could be working for the world's largest, fastest growing hospitality company voted the highest ranked hospitality company in the world's top 25 best places to work. A WORLD OF REWARDS Free, healthy and high quality meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program Discounted dental and health cover High street discounts: with Perks at Work Free car park Subsidised Taxi between 12am and 7am Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Guest Experience Day: 1 night stay with breakfast and dinner Modern and inclusive Team Member's areas If you are experienced in hospitality sales and thrive on finding new business opportunities, there is no better opportunity than the one to take your career to the next level with Hilton at the newly refurbished Hilton Birmingham Metropole. Job Responsibilities: As Assistant Director of Sales, you will be responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments. Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support. Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity. Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests. Produce accurate and timely reports that meet the needs of the hotel and the management company. Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team. Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs. Contribute to relevant management meetings to develop and implement sales and marketing initiatives. Prepare company contracts for the hotel in accordance with current business and pricing conditions. Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator. WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! Hospitality Integrity Leadership Teamwork Ownership Now Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect.

Edwards & Finn is very pleased to be working with a brand-new hotel in the London luxury boutique market, seeking to appoint a Head of Revenue to oversee their opening in Summer 2025, and drive profitability across all profit centres, establishing the hotel as a market leader. The ideal candidate will have 5 + years' experience in the luxury London market, knowledge of the intricacies of channel distribution and experience of managing a team, as the Reservations Manager and team will report into you. If you have managed the opening of a hotel in a revenue management capacity, that's even better! Due to the nature of the opportunity, you'll need to be highly analytical, commercially minded, and methodical in your approach as well as being well-versed in stakeholder management and have a customer-centric focus. The Head of Revenue position will work alongside the Director of Sales, Marketing Manager and Head of Rooms in creating a commercially driven culture with a particular emphasis on ensuring accurate pricing, reporting and analysis of the business activities in the hotels. The purpose of this role is to optimise revenue through engagement in rigorous, constant, and detailed evaluation and analysis. This role will report to the GM and CEO. If you're a current Head of Revenue operating in the London market in a 5 or boutique property, or an established Revenue Manager looking to step forward in your career, get in touch for more information.

The Crowne Plaza London Kings Cross has 430 beautifully designed bedrooms, two restaurants, 6 state of the art Meeting & Event spaces, a Club Lounge, and a Leisure Club. Scope & Purpose of the Role We are currently looking for a full time Reservations Supervisor / Groups Co-ordinator. This is 40 hours per week post with candidate expected to work mostly Monday to Friday, however flexibility with days and hours is required. As a Reservations Supervisor / Groups Co-ordinator, you will expected to deal with all aspects of the Reservations department. Including, but not limited to: - Ensure our guests have positive experience from the point of enquiry via telephone or email - Ensure smooth day to day running of the reservations department and ensure daily tasks are completed by the reservations team and offer support when needed. - Assist with staff training. - Deputise for the Reservations Manager in her absence. - Take decisions on ad- hoc group requests in line with budget / yield management guidelines - Deal with the administration and billing of all group bookings - Be aware of any sales and marketing promotions - Be knowledgeable and anticipate guests needs Entry Requirements We are looking for individuals that understand what it takes to be the best with proven success in a similar role and environment. If you are a team player, with a desire to excel, and have outstanding interpersonal and communication skills, please do apply. Other skills that will need to be demonstrated include: Previous IHG Crowne Plaza brand experience desirable, but not essential Previous IHG Loyalty recognition programme desirable, but not essential Extensive knowledge of Opera PMS software is preferred Exceptional customer care skills Ability to work under pressure Pride and attention to detail in your work Distinctive, professional and warm personality Excellent communication skills written and spoken Ability to Use Word, Excel and Outlook Benefits include: 28 paid holidays per annum Uniforms Meals on Duty Discounted of Food & Beverage and Accommodation with IHGs Worldwide Hotels Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Due to high volume of applications, only successful candidates will be contacted. Good Luck No agencies thank you.