Act as a trusted HR partner to managers, providing timely coaching and guidance while ensuring smooth coordination with the shared service center and benefits vendors. You will also take ownership of compliance activities like payroll input and SOX audits to support the integrity of HR operations. ABOUT YOU You are a proactive and detail-oriented HR professional with 1-3 years of experience supporting managers and Primos through coaching and HR guidance. You thrive in a fast-paced environment, have strong interpersonal skills, and can effectively collaborate with shared service centers and external vendors. Your solid understanding of HR policies, payroll processes, and compliance requirements, including SOX audits, enables you to contribute confidently to the team's success. RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE Act as a trusted point of contact for line managers, providing day-to-day HR support, coaching, and guidance on Primo matters including performance, development, employee relations, and team effectiveness. Assist in implementing HR initiatives aligned with the overall business strategy and HR plans. Provide first-line support on employee relations cases, ensuring fair and consistent application of HR policies and escalating more complex issues as needed. Advise Primos and managers on HR policies, procedures, and best practices, ensuring compliance with Bacardi and legal standards. Serve as the key link to the Shared Service Center (BES) for operational HR processes, including recruitment coordination, Primo data, reporting, and benefits administration. Provide accurate and timely monthly payroll input to the Shared Service Center (BES) and ensure service delivery standards are met. Support the performance and development review cycle, providing tools, communication, and guidance to ensure timely and effective execution. Support the identification of training needs and coordinate to implement development initiatives for Primos and teams. Assist in the delivery of organizational change programs by supporting communication, transition activities, and manager readiness. Contribute to Primo engagement activities, team-building initiatives, recognition programs, and culture-building efforts across the organization. Ensure all HR practices follow internal policies and comply with relevant employment laws and regulatory requirements. Take charge of SOX compliance audits related to HR processes, coordinating audit activities, gathering documentation, addressing audit queries, and ensuring controls are in place and effective. Act as the primary contact for external benefits vendors, managing relationships, supporting Primos with benefit queries, and ensuring smooth delivery of services. Maintain regular contact with benefits providers to ensure service quality, resolve issues, and keep internal stakeholders informed of any changes. SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY 1-3 years of experience in HR roles such as business partnering, employee relations, or HR operations, with SSC and payroll exposure preferred. Bachelor's degree in HR, Business Administration, Psychology, or related field; HR certifications a plus. Strong interpersonal and coaching skills to effectively partner with managers and Primos at all levels. Excellent organizational skills with keen attention to detail and the ability to handle confidential information discreetly. Proficient in Microsoft Word, Excel, and PowerPoint, with strong analytical abilities to interpret and summarize HR data. Sound business judgment, independent decision-making, and problem-solving skills in a fast-paced environment. Familiarity with HRIS, payroll processes, benefits vendor management, and compliance (including SOX audits). PERSONAL QUALITIES Belonging: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become. Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others. People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance. Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with. Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience. leadership agility At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level. Belonging: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Mental Agility:You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity. At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance. Compensation, Paid Time Off & Retirement Competitive Pay Package Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community) Retirement/Pension Plan Medical, Critical Illness, and Life Insurance Employee Assistance Programs Best-in-class, family-friendly, and inclusive leave policies Additional Benefits Flexible work arrangements (depending on role/office/site location) Access to E-learning Platforms and Career Development programs Travel Discounts ( i.e., hotel and car rental) And much more! The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution. Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand. Be a Part of Our Culture BE Fearless We empower our teams to question, challenge and innovate. This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless. BEHAVE LIKE Family We treat each other, and our communities, like family. Always. We are all 'Primos' (Spanish for cousins) at Bacardi. Being part of the family gives you the support you need to be the best you can be. The spirit of entrepreneurship is at the heart of everything we do. Everyone at Bacardi sees this business as their own. We do the right thing for the business and take accountability for our work. Life Inside Bacardi Be Fearless, act like a Founder. Follow our Primos on their journey to success. Where did they start and what's it like to work for Bacardi? You too can be part of our story. Bacardi is the world's largest privately-held international spirits company. We are a brand-led growth company with over 200 brands and labels. More than 8,000 people across the globe work toward a common purpose to Make Moments Matter. At Bacardi we are guided by our 3Fs culture of being Fearless, treating each other like Family . click apply for full job details
Jul 19, 2025
Full time
Act as a trusted HR partner to managers, providing timely coaching and guidance while ensuring smooth coordination with the shared service center and benefits vendors. You will also take ownership of compliance activities like payroll input and SOX audits to support the integrity of HR operations. ABOUT YOU You are a proactive and detail-oriented HR professional with 1-3 years of experience supporting managers and Primos through coaching and HR guidance. You thrive in a fast-paced environment, have strong interpersonal skills, and can effectively collaborate with shared service centers and external vendors. Your solid understanding of HR policies, payroll processes, and compliance requirements, including SOX audits, enables you to contribute confidently to the team's success. RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE Act as a trusted point of contact for line managers, providing day-to-day HR support, coaching, and guidance on Primo matters including performance, development, employee relations, and team effectiveness. Assist in implementing HR initiatives aligned with the overall business strategy and HR plans. Provide first-line support on employee relations cases, ensuring fair and consistent application of HR policies and escalating more complex issues as needed. Advise Primos and managers on HR policies, procedures, and best practices, ensuring compliance with Bacardi and legal standards. Serve as the key link to the Shared Service Center (BES) for operational HR processes, including recruitment coordination, Primo data, reporting, and benefits administration. Provide accurate and timely monthly payroll input to the Shared Service Center (BES) and ensure service delivery standards are met. Support the performance and development review cycle, providing tools, communication, and guidance to ensure timely and effective execution. Support the identification of training needs and coordinate to implement development initiatives for Primos and teams. Assist in the delivery of organizational change programs by supporting communication, transition activities, and manager readiness. Contribute to Primo engagement activities, team-building initiatives, recognition programs, and culture-building efforts across the organization. Ensure all HR practices follow internal policies and comply with relevant employment laws and regulatory requirements. Take charge of SOX compliance audits related to HR processes, coordinating audit activities, gathering documentation, addressing audit queries, and ensuring controls are in place and effective. Act as the primary contact for external benefits vendors, managing relationships, supporting Primos with benefit queries, and ensuring smooth delivery of services. Maintain regular contact with benefits providers to ensure service quality, resolve issues, and keep internal stakeholders informed of any changes. SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY 1-3 years of experience in HR roles such as business partnering, employee relations, or HR operations, with SSC and payroll exposure preferred. Bachelor's degree in HR, Business Administration, Psychology, or related field; HR certifications a plus. Strong interpersonal and coaching skills to effectively partner with managers and Primos at all levels. Excellent organizational skills with keen attention to detail and the ability to handle confidential information discreetly. Proficient in Microsoft Word, Excel, and PowerPoint, with strong analytical abilities to interpret and summarize HR data. Sound business judgment, independent decision-making, and problem-solving skills in a fast-paced environment. Familiarity with HRIS, payroll processes, benefits vendor management, and compliance (including SOX audits). PERSONAL QUALITIES Belonging: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become. Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others. People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance. Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with. Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience. leadership agility At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level. Belonging: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Mental Agility:You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity. At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance. Compensation, Paid Time Off & Retirement Competitive Pay Package Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community) Retirement/Pension Plan Medical, Critical Illness, and Life Insurance Employee Assistance Programs Best-in-class, family-friendly, and inclusive leave policies Additional Benefits Flexible work arrangements (depending on role/office/site location) Access to E-learning Platforms and Career Development programs Travel Discounts ( i.e., hotel and car rental) And much more! The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution. Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand. Be a Part of Our Culture BE Fearless We empower our teams to question, challenge and innovate. This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless. BEHAVE LIKE Family We treat each other, and our communities, like family. Always. We are all 'Primos' (Spanish for cousins) at Bacardi. Being part of the family gives you the support you need to be the best you can be. The spirit of entrepreneurship is at the heart of everything we do. Everyone at Bacardi sees this business as their own. We do the right thing for the business and take accountability for our work. Life Inside Bacardi Be Fearless, act like a Founder. Follow our Primos on their journey to success. Where did they start and what's it like to work for Bacardi? You too can be part of our story. Bacardi is the world's largest privately-held international spirits company. We are a brand-led growth company with over 200 brands and labels. More than 8,000 people across the globe work toward a common purpose to Make Moments Matter. At Bacardi we are guided by our 3Fs culture of being Fearless, treating each other like Family . click apply for full job details
Global Program Manager - Sustainability, Data Center Procurement Governance (DCPG) Job ID: Amazon Asia-Pacific Resources Private Limited (Singapore) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Are you passionate about driving comprehensive sustainability initiatives that create positive environmental and social impact? Join AWS's Data Center Procurement Governance Team (DCPG) as we continue to evolve how we build sustainable data centers worldwide. In this role, you will lead the standardization and optimization of environmental and social sustainability programs across our Data Center Sourcing & Procurement (DCSP) teams directly impacting AWS's commitment to responsible business practices and environmental stewardship. Key job responsibilities - Lead the development and implementation of standardized environmental and social sustainability processes across AMER, EMEA, and APAC regions for data centre construction - Partner with regional procurement teams to document, optimize, and scale existing sustainability programs, including environmental initiatives and social impact requirements - Create and maintain Standard Operating Procedures (SOPs) that align with AWS's sustainability goals, including environmental standards and social responsibility commitments - Drive consensus among stakeholders to establish unified approaches to sustainability initiatives that address both environmental and social aspects - Measure and report on program effectiveness across environmental and social metrics - Develop and implement training programs to ensure consistent execution of sustainability procedures - Collaborate with cross-functional teams to integrate comprehensive sustainability requirements into procurement processes A day in the life - Leading meetings with regional capacity delivery teams to align on environmental standards and social impact programs - Reviewing and documenting existing successful practices in areas such as carbon reduction, waste management and social responsibility - Collaborating with Procurement Category Managers (PCMs) to integrate environmental and social responsibility requirements into sourcing strategies and supplier relationship management - Analyzing program metrics across both environmental and social impact indicators - Working with stakeholders to resolve process conflicts and achieve consensus on standardized approaches - Mentoring regional teams on new procedures and best practices in sustainable construction and responsible sourcing About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - 3+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience - 3+ years of change management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelors degree (preferred Commerce or Engineering, Sustainability) or equivalent level of experience PREFERRED QUALIFICATIONS - 3+ years of managing stakeholders in cross-functional project experience - 3+ years of industry work experience - Basic understanding of sustainable procurement such as: Environmental impact i.e. low carbon materials, circular economy, water positivity Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 19, 2025
Full time
Global Program Manager - Sustainability, Data Center Procurement Governance (DCPG) Job ID: Amazon Asia-Pacific Resources Private Limited (Singapore) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Are you passionate about driving comprehensive sustainability initiatives that create positive environmental and social impact? Join AWS's Data Center Procurement Governance Team (DCPG) as we continue to evolve how we build sustainable data centers worldwide. In this role, you will lead the standardization and optimization of environmental and social sustainability programs across our Data Center Sourcing & Procurement (DCSP) teams directly impacting AWS's commitment to responsible business practices and environmental stewardship. Key job responsibilities - Lead the development and implementation of standardized environmental and social sustainability processes across AMER, EMEA, and APAC regions for data centre construction - Partner with regional procurement teams to document, optimize, and scale existing sustainability programs, including environmental initiatives and social impact requirements - Create and maintain Standard Operating Procedures (SOPs) that align with AWS's sustainability goals, including environmental standards and social responsibility commitments - Drive consensus among stakeholders to establish unified approaches to sustainability initiatives that address both environmental and social aspects - Measure and report on program effectiveness across environmental and social metrics - Develop and implement training programs to ensure consistent execution of sustainability procedures - Collaborate with cross-functional teams to integrate comprehensive sustainability requirements into procurement processes A day in the life - Leading meetings with regional capacity delivery teams to align on environmental standards and social impact programs - Reviewing and documenting existing successful practices in areas such as carbon reduction, waste management and social responsibility - Collaborating with Procurement Category Managers (PCMs) to integrate environmental and social responsibility requirements into sourcing strategies and supplier relationship management - Analyzing program metrics across both environmental and social impact indicators - Working with stakeholders to resolve process conflicts and achieve consensus on standardized approaches - Mentoring regional teams on new procedures and best practices in sustainable construction and responsible sourcing About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - 3+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience - 3+ years of change management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelors degree (preferred Commerce or Engineering, Sustainability) or equivalent level of experience PREFERRED QUALIFICATIONS - 3+ years of managing stakeholders in cross-functional project experience - 3+ years of industry work experience - Basic understanding of sustainable procurement such as: Environmental impact i.e. low carbon materials, circular economy, water positivity Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Head of Training & Certification - KOREA, Training and Certification Job ID: Amazon Web Services Korea LLC To meet the growing demand for AWS Training around the globe we need exceptionally talented, bright, and driven people. If you have a passion for learning, and can communicate highly technical concepts to audiences at different stages in the AWS journey, we'd like to speak with you. Here is your chance to join the Training & Certification team, working in the highly visible role of Head of Training & Certification - Korea. In this role, you will be responsible for leading the Korea Training and Certification Business Development Manager team. You will develop and own relationships with top AWS customers, helping our customers drive a long term transformation agenda, accelerating customers use of AWS Cloud. You will coach and manage a team of Business Development Managers. You will assist customers to understand their training requirements, develop detailed training proposals and manage the flawless execution of training plans. This is a great opportunity to combine your passion for business development, customer enablement and technology. You will have excellent communication skills and proven business development experience, ideally in the IT sector. Experience in supporting customer enablement or training and SaaS Sales will further enable your success. To be successful in this position, you must be a self-starter who is prepared to Think Big and Dive Deep. Key job responsibilities • Work closely with the Account and Partner Teams to identify, plan and deliver Training and Certification Programs for AWS Partner and Customer Audiences. • Own executive relationships with AWS top customers to drive their long term learning and development and transformation agendas in partnership with AWS. • Have AWS managerial experience and a background in leading through a matrix team structure to deliver results. • Work closely with the Customer Success Management team in Training and Certification and the broader business to ensure customer adoption of training is being acted upon. • Collaborate across teams within AWS, e.g., Solution Architects, Product and curriculum teams to establish local programs that deliver downstream impact for the customer and AWS. • Coach and manage a team of Business Development Managers, setting team and individual goals and revenue plans and successfully meet or exceed these as a team. • Maintain a strong relationship with stakeholders to ensure flawless execution of training plans. • Work closely with AWS KR leadership to help plan and execute a comprehensive AWS digital skills development framework across KR and influence think big opportunities to drive skills agenda together with the country leadership team. • Create & nurture Training Partnerships in KR supporting them to drive business, collaborating closely with the AWS Training partner team in KR to expand training through Training partners. • Develop a strategy to cooperate with local and national organizations, including public sector, higher education, skills councils, Public Policy or large non-profit or for-profit organizations to design, build and execute long-term projects supporting Digital Skills • Evangelize AWS Training & Certification at company and industry events. • Manage and drive all training investment programs in country, including philanthropic sponsoring or funded training projects for customers, AWS partners or a wider audience. • Drive training engagements at the CXO level as well as with Line of Business Leaders across complex organizations. • Build & maintain a pipeline of training opportunities and provide regular forecasts. • Prepare and deliver business reviews to senior management. A day in the life Your day starts with a fresh coffee or tea organising yourself for you day ahead. You help coordinate your teams engagement with account managers to understand customer needs, getting directly involved in specific strategic customer pursuits. You reach out to key customers to help them to understand the possibilities of leveraging AWS training. In the afternoon, you debrief your team's progress against goals and metrics, and review specific Learning Needs Assessments and proposed training plans. Success! The customer wants the training your team have suggested. Now you can monitor the planning and delivery of training outcomes while updating your forecasts. For the remainder of the day you work on a Think Big proposal to deliver a series of scaled training events focused on new and emerging AI technologies. About the team AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent - Senior Leadership Experience: Experience in leadership roles in sales operations, sales strategy, finance, business development, or other related fields, with proven people leadership managing multiple teams or sizeable organizations. - Vendor & Partnership Management: Proven experience managing relationships with external vendors, distributors, strategic partners, and learning providers - Bilingual Communication Excellence: Strong verbal and written communication skills with native-level fluency in both English and Korean - Executive Sales Leadership: Demonstrated business development and sales leadership experience at the C-suite level, with a track record of driving revenue growth and strategic partnerships PREFERRED QUALIFICATIONS - 5+ years of managing and developing high performance teams experience - Bachelor's degree or equivalent - Experience conducting Training Needs Assessments, developing training plans and demonstrated commercial experience and business acumen. - Ideally previous experience working in large multi-national companies and knowledge of Amazon Web Services for Cloud Computing concepts - Experience engaging and presenting to senior executives (CXO level) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 19, 2025
Full time
Head of Training & Certification - KOREA, Training and Certification Job ID: Amazon Web Services Korea LLC To meet the growing demand for AWS Training around the globe we need exceptionally talented, bright, and driven people. If you have a passion for learning, and can communicate highly technical concepts to audiences at different stages in the AWS journey, we'd like to speak with you. Here is your chance to join the Training & Certification team, working in the highly visible role of Head of Training & Certification - Korea. In this role, you will be responsible for leading the Korea Training and Certification Business Development Manager team. You will develop and own relationships with top AWS customers, helping our customers drive a long term transformation agenda, accelerating customers use of AWS Cloud. You will coach and manage a team of Business Development Managers. You will assist customers to understand their training requirements, develop detailed training proposals and manage the flawless execution of training plans. This is a great opportunity to combine your passion for business development, customer enablement and technology. You will have excellent communication skills and proven business development experience, ideally in the IT sector. Experience in supporting customer enablement or training and SaaS Sales will further enable your success. To be successful in this position, you must be a self-starter who is prepared to Think Big and Dive Deep. Key job responsibilities • Work closely with the Account and Partner Teams to identify, plan and deliver Training and Certification Programs for AWS Partner and Customer Audiences. • Own executive relationships with AWS top customers to drive their long term learning and development and transformation agendas in partnership with AWS. • Have AWS managerial experience and a background in leading through a matrix team structure to deliver results. • Work closely with the Customer Success Management team in Training and Certification and the broader business to ensure customer adoption of training is being acted upon. • Collaborate across teams within AWS, e.g., Solution Architects, Product and curriculum teams to establish local programs that deliver downstream impact for the customer and AWS. • Coach and manage a team of Business Development Managers, setting team and individual goals and revenue plans and successfully meet or exceed these as a team. • Maintain a strong relationship with stakeholders to ensure flawless execution of training plans. • Work closely with AWS KR leadership to help plan and execute a comprehensive AWS digital skills development framework across KR and influence think big opportunities to drive skills agenda together with the country leadership team. • Create & nurture Training Partnerships in KR supporting them to drive business, collaborating closely with the AWS Training partner team in KR to expand training through Training partners. • Develop a strategy to cooperate with local and national organizations, including public sector, higher education, skills councils, Public Policy or large non-profit or for-profit organizations to design, build and execute long-term projects supporting Digital Skills • Evangelize AWS Training & Certification at company and industry events. • Manage and drive all training investment programs in country, including philanthropic sponsoring or funded training projects for customers, AWS partners or a wider audience. • Drive training engagements at the CXO level as well as with Line of Business Leaders across complex organizations. • Build & maintain a pipeline of training opportunities and provide regular forecasts. • Prepare and deliver business reviews to senior management. A day in the life Your day starts with a fresh coffee or tea organising yourself for you day ahead. You help coordinate your teams engagement with account managers to understand customer needs, getting directly involved in specific strategic customer pursuits. You reach out to key customers to help them to understand the possibilities of leveraging AWS training. In the afternoon, you debrief your team's progress against goals and metrics, and review specific Learning Needs Assessments and proposed training plans. Success! The customer wants the training your team have suggested. Now you can monitor the planning and delivery of training outcomes while updating your forecasts. For the remainder of the day you work on a Think Big proposal to deliver a series of scaled training events focused on new and emerging AI technologies. About the team AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent - Senior Leadership Experience: Experience in leadership roles in sales operations, sales strategy, finance, business development, or other related fields, with proven people leadership managing multiple teams or sizeable organizations. - Vendor & Partnership Management: Proven experience managing relationships with external vendors, distributors, strategic partners, and learning providers - Bilingual Communication Excellence: Strong verbal and written communication skills with native-level fluency in both English and Korean - Executive Sales Leadership: Demonstrated business development and sales leadership experience at the C-suite level, with a track record of driving revenue growth and strategic partnerships PREFERRED QUALIFICATIONS - 5+ years of managing and developing high performance teams experience - Bachelor's degree or equivalent - Experience conducting Training Needs Assessments, developing training plans and demonstrated commercial experience and business acumen. - Ideally previous experience working in large multi-national companies and knowledge of Amazon Web Services for Cloud Computing concepts - Experience engaging and presenting to senior executives (CXO level) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for a Workforce Management (WFM) Program Manager to lead WFM related projects related to our back end/front end systems and tools. The WFM Program Manager will partner closely with matrix partners to deliver mission critical initiatives, and facilitate solutions and tools that will benefit SPS Operations. This role requires relationship building, stakeholder management, troubleshooting and problem-solving, attention to detail, and delivering high quality results on time. Key job responsibilities - Build knowledge and understanding of the WFM tools and solutions provided to stakeholders - Lead engagements with matrix partners on initiatives and create detailed work plans using accurate and aligned requirements. - Create project artifacts such as project scope, communication matrix, risk register, escalation matrix, charter document, and detailed project plan - Ensure that new projects are incorporated into planning cycles (OP1, OP2, etc.) including business documents - Collaborate with Business Intelligence and Data Engineering as needed to develop sustainable reporting mechanisms for project success measures - Create a mechanism to gather feedback during the project lifecycle - Regularly communicate project status, issues, and risks, and gather updates from cross-functional teams - Assist customer teams in change management strategies to ensure successful change management process implementation - Provide on-call support which will require some nights and weekends. - Occasional business travel and travel to other company facilities will be required BASIC QUALIFICATIONS - 3+ years of program or project management experience - 2+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Workforce Management experience (Forecasting, Scheduling, Real Time Management) required - Ability to perform many concurrent assignments and determine the need for changing priorities - Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience in requirement gathering and ability to write clear and detailed requirement document - Exceptional organizational skills and influencing and leadership skills - 3+ years experience in a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Oral and written communication skills are required in order to provide appropriate customer support and interaction - Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications. - Speaking-listening-writing skills, attention to details, proactive self-starter - Proven ability to work in a dynamic, ambiguous environment - Experience with automatic contact routing, VoIP and any contact center case management tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
Jul 19, 2025
Full time
strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for a Workforce Management (WFM) Program Manager to lead WFM related projects related to our back end/front end systems and tools. The WFM Program Manager will partner closely with matrix partners to deliver mission critical initiatives, and facilitate solutions and tools that will benefit SPS Operations. This role requires relationship building, stakeholder management, troubleshooting and problem-solving, attention to detail, and delivering high quality results on time. Key job responsibilities - Build knowledge and understanding of the WFM tools and solutions provided to stakeholders - Lead engagements with matrix partners on initiatives and create detailed work plans using accurate and aligned requirements. - Create project artifacts such as project scope, communication matrix, risk register, escalation matrix, charter document, and detailed project plan - Ensure that new projects are incorporated into planning cycles (OP1, OP2, etc.) including business documents - Collaborate with Business Intelligence and Data Engineering as needed to develop sustainable reporting mechanisms for project success measures - Create a mechanism to gather feedback during the project lifecycle - Regularly communicate project status, issues, and risks, and gather updates from cross-functional teams - Assist customer teams in change management strategies to ensure successful change management process implementation - Provide on-call support which will require some nights and weekends. - Occasional business travel and travel to other company facilities will be required BASIC QUALIFICATIONS - 3+ years of program or project management experience - 2+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Workforce Management experience (Forecasting, Scheduling, Real Time Management) required - Ability to perform many concurrent assignments and determine the need for changing priorities - Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience in requirement gathering and ability to write clear and detailed requirement document - Exceptional organizational skills and influencing and leadership skills - 3+ years experience in a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Oral and written communication skills are required in order to provide appropriate customer support and interaction - Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications. - Speaking-listening-writing skills, attention to details, proactive self-starter - Proven ability to work in a dynamic, ambiguous environment - Experience with automatic contact routing, VoIP and any contact center case management tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
Are you a Works Manager / Senior General Foreman with a strong background in heavy civils, deep drainage, and highways? This is your opportunity to join a major long-term infrastructure project delivering critical works in Bromsgrove We are currently recruiting for a Works Manager / Senior General Forema to join a Civils contractor on a major highways and infrastructure programme near Bromsgrove . You'll play a key role in leading the day-to-day site operations, ensuring high standards of safety, quality, and productivity across deep drainage, roads, and structural civils works. The Role: Supervise on-site construction activity, labour and subcontractors Oversee critical workstreams including highways, drainage, and earthworks Ensure works are delivered safely, efficiently, and to specification Maintain site diaries, carry out quality checks and assist with planning Conduct and support toolbox talks, briefings and site inductions Coordinate with Engineers and Project Managers to maintain progress The Person: Experienced General Foreman / Section Foreman with a civils and infrastructure background Deep understanding of deep drainage, road construction, and heavy civils SMSTS and CSCS Gold Card, and related tickets Strong leadership, organisation and communication skills Able to work full-time on-site in the Kenilworth area
Jul 19, 2025
Contractor
Are you a Works Manager / Senior General Foreman with a strong background in heavy civils, deep drainage, and highways? This is your opportunity to join a major long-term infrastructure project delivering critical works in Bromsgrove We are currently recruiting for a Works Manager / Senior General Forema to join a Civils contractor on a major highways and infrastructure programme near Bromsgrove . You'll play a key role in leading the day-to-day site operations, ensuring high standards of safety, quality, and productivity across deep drainage, roads, and structural civils works. The Role: Supervise on-site construction activity, labour and subcontractors Oversee critical workstreams including highways, drainage, and earthworks Ensure works are delivered safely, efficiently, and to specification Maintain site diaries, carry out quality checks and assist with planning Conduct and support toolbox talks, briefings and site inductions Coordinate with Engineers and Project Managers to maintain progress The Person: Experienced General Foreman / Section Foreman with a civils and infrastructure background Deep understanding of deep drainage, road construction, and heavy civils SMSTS and CSCS Gold Card, and related tickets Strong leadership, organisation and communication skills Able to work full-time on-site in the Kenilworth area
About Highspot Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work - it's about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. About the Role We are looking for an experienced Customer Success Manager to join our Post-Sales team. Customer Success Managers (CSMs) play a crucial role in ensuring Highspot's customers' satisfaction, retention, and ongoing success. Their primary focus is to build strong relationships with customers, understand their needs, and help them derive maximum value from the products or services offered by the company. Success is denominated in the form of the sellers, BTL, OT, and ATL satisfaction and assessment of HIghspot value that generates customer revenue retention and the potential for expansion within the customer account hierarchy. The CSM is expected to understand customers' needs and strategically expand engagement with Highspot. They are tasked with driving product adoption, ensuring customer satisfaction, and fostering advocacy across various organizational levels and functions, including Sales, Marketing, IT, and Finance. Additionally, the CSM proactively identifies account risks, collaborates with internal teams like Deployment Consultants and Technical Account Managers to optimize implementations, and achieves expertise in the Highspot platform. Ultimately, they deliver essential customer-facing milestones, including Mutual Value Plans, Solution Health Reviews and Strategic Business Reviews, while partnering with Account Management for renewals and expansions. We are looking for CSMs who are passionate about enablement and how it can transform organizations. As a CSM, you will have the opportunity to help some of the world's most influential companies solve their toughest problems. As a key member of our post-sales team, the CSM must thrive in a highly collaborative environment and have a proven track record of driving customer value and revenue retention. What You'll Do RESPONSIBILITY 1: Customer Relationship Ownership Serve as the face and voice of Highspot to customers in your portfolio and as "the buck stops with you" owner of those customer relationships internally at Highspot Deeply understand your customer's needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement Manage relationships with solution owners (Enablement, Marketing, Ops, etc.) to drive product usage and engagement Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals; in the event of key customer stakeholder turnover, you seek and build replacement relationships RESPONSIBILITY 2: Strategic Account Planning Collaborate with customers to develop a mutual value plan Analyze your portfolio, identify risks and opportunities, and prioritize for impact Collaborate with your Account Management partners in the event of renewal risk; project manage the plan to "get to green churn risk" You will be responsible for identifying expansion opportunities, which you will pass on to the Account Management team Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges RESPONSIBILITY 3: Value Realization Help customers realize the full value of the Highspot platform; the CSM should allow the Solution Owner and ATL to believe their company has achieved ROI from Highspot that they can quantify and explain Drive product adoption and ongoing usage of Highspot with a focus on making Highspot an essential platform for the customer while promoting customer satisfaction and advocacy Identify opportunities to sell add-on services in support of achieving customer goals Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams Your Background Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value 2+ years owning complex enterprises and 5+ years in a customer facing role Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally Strong collaboration skills to influence and gain alignment across internal and external stakeholders Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients' strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions. Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product. Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions. Loves to learn about sophisticated technical products and to understand the intricacies of how they work. A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit. You have skills for digesting and effectively communicating technical concepts across audiences of varying technical abilities. You're resourceful - you might not have all the answers, but you know how to find them. You have a strong background in project management, organizing complex customer engagements across multiple stakeholder groups. Benefits Competitive compensation including equity so you feel like you have a piece of the pie Flexible Leave Balance Holiday week off between Christmas and New Year Private medical insurance for you and your dependents 4 x death in service benefit Income protection insurance Company social events throughout the year Meaningfully contribute to a compelling vision Quarterly Recharge Fridays (paid days off for mental health recharge) Access to Coaches and Therapists through Modern Health Eligibility Checks We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know. Highspot UK Candidate Privacy Notice Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the 'apply' button.
Jul 19, 2025
Full time
About Highspot Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work - it's about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. About the Role We are looking for an experienced Customer Success Manager to join our Post-Sales team. Customer Success Managers (CSMs) play a crucial role in ensuring Highspot's customers' satisfaction, retention, and ongoing success. Their primary focus is to build strong relationships with customers, understand their needs, and help them derive maximum value from the products or services offered by the company. Success is denominated in the form of the sellers, BTL, OT, and ATL satisfaction and assessment of HIghspot value that generates customer revenue retention and the potential for expansion within the customer account hierarchy. The CSM is expected to understand customers' needs and strategically expand engagement with Highspot. They are tasked with driving product adoption, ensuring customer satisfaction, and fostering advocacy across various organizational levels and functions, including Sales, Marketing, IT, and Finance. Additionally, the CSM proactively identifies account risks, collaborates with internal teams like Deployment Consultants and Technical Account Managers to optimize implementations, and achieves expertise in the Highspot platform. Ultimately, they deliver essential customer-facing milestones, including Mutual Value Plans, Solution Health Reviews and Strategic Business Reviews, while partnering with Account Management for renewals and expansions. We are looking for CSMs who are passionate about enablement and how it can transform organizations. As a CSM, you will have the opportunity to help some of the world's most influential companies solve their toughest problems. As a key member of our post-sales team, the CSM must thrive in a highly collaborative environment and have a proven track record of driving customer value and revenue retention. What You'll Do RESPONSIBILITY 1: Customer Relationship Ownership Serve as the face and voice of Highspot to customers in your portfolio and as "the buck stops with you" owner of those customer relationships internally at Highspot Deeply understand your customer's needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement Manage relationships with solution owners (Enablement, Marketing, Ops, etc.) to drive product usage and engagement Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals; in the event of key customer stakeholder turnover, you seek and build replacement relationships RESPONSIBILITY 2: Strategic Account Planning Collaborate with customers to develop a mutual value plan Analyze your portfolio, identify risks and opportunities, and prioritize for impact Collaborate with your Account Management partners in the event of renewal risk; project manage the plan to "get to green churn risk" You will be responsible for identifying expansion opportunities, which you will pass on to the Account Management team Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges RESPONSIBILITY 3: Value Realization Help customers realize the full value of the Highspot platform; the CSM should allow the Solution Owner and ATL to believe their company has achieved ROI from Highspot that they can quantify and explain Drive product adoption and ongoing usage of Highspot with a focus on making Highspot an essential platform for the customer while promoting customer satisfaction and advocacy Identify opportunities to sell add-on services in support of achieving customer goals Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams Your Background Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value 2+ years owning complex enterprises and 5+ years in a customer facing role Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally Strong collaboration skills to influence and gain alignment across internal and external stakeholders Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients' strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions. Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product. Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions. Loves to learn about sophisticated technical products and to understand the intricacies of how they work. A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit. You have skills for digesting and effectively communicating technical concepts across audiences of varying technical abilities. You're resourceful - you might not have all the answers, but you know how to find them. You have a strong background in project management, organizing complex customer engagements across multiple stakeholder groups. Benefits Competitive compensation including equity so you feel like you have a piece of the pie Flexible Leave Balance Holiday week off between Christmas and New Year Private medical insurance for you and your dependents 4 x death in service benefit Income protection insurance Company social events throughout the year Meaningfully contribute to a compelling vision Quarterly Recharge Fridays (paid days off for mental health recharge) Access to Coaches and Therapists through Modern Health Eligibility Checks We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know. Highspot UK Candidate Privacy Notice Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the 'apply' button.
Press Tab to Move to Skip to Content Link Location: London Other locations: Anywhere in Region Date: Jul 15, 2025 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity With the continuing and rapid development of tax technology solutions and in particular Software-as-a-Service (SaaS) solutions, it is necessary to enhance our operational models to achieve success in the future. In preparation for the future, EY Tax and Law have created a new "Centre of Excellence" (CoE) to support SaaS solutions throughout their lifecycle. The objectives of the SaaS CoE are twofold: Operational management of Tax and Law SaaS solutions and Sales enablement and support to drive the market success of these solutions In joining the SaaS CoE, you will have an exciting opportunity to contribute to the ongoing success of this new business unit, becoming deeply embedded in the operational management of the SaaS CoE and thus ensuring the smooth running of the technology solutions that it supports. Your Role You'll work alongside clients and colleagues, balancing your time between supporting business development activities by providing tailored solutions, advising clients on transformation initiatives, delivering solution workshops, networking with our regional leaders and BD teams, supporting market campaigns as well as work with technology ecosystem partners to position our differentiating solution propositions. If you're flexible and ready to adapt to a constantly changing environment, there's no better place to develop your skills. Since you'll be working directly with clients and regional client teams, some travel may be required. Key Responsibilities but not limited to: Meet the established total sales targets in collaboration with the Global Tax SaaS Go-to-Market Leader. Assist member firms with pursuits, demonstrations, commercial discussions, and technical inquiries related to VAT Reporting and e-Invoicing. Develop a robust network with regional leaders across various service lines, key client account managers, and Markets/BD leaders to strengthen the pipeline in the region and support essential sales and account strategies to meet and surpass targets. Serve as the go-to expert on the various indirect tax technology assets within the CoE, acting as the primary contact for member firms. Aid in the preparation of proposals, presentations, and statements of work (SOWs), as well as respond to RFIs/RFPs by clearly articulating EY's value proposition in relation to customer-defined requirements and suggesting effective solutions. Provide training to member firms on how to effectively position and demonstrate different assets to clients. Take responsibility for achieving sales targets in conjunction with the CoE Go-to-Market leader and assist the CoE Leader in reaching overall CoE objectives. Participate in champions calls to showcase tool advancements, address challenges, and share success stories. Ensure both personal and professional skills are kept up to date for successful execution of role Preferred experience: Minimum of 7+ Years of indirect tax software B2B and pursuit management experience Hands-on experience of successfully selling and solutioning applications across different technologies Successful achievement of set goals / targets in the last three consecutive years Expertise in constructing indirect tax solutions with innovative commercial models Keen attention to detail and quality, holding yourself to a high standard of work. Confidence and maturity to work effectively with senior leaders across the Business Unit and beyond. Ability to multi-task and manage time, delivering within tight timeframes. Strong presentation skills and ability using Microsoft Office suite. Strong written and verbal communication skills What we look for We're interested in flexible professionals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. You'll also need the confidence to give professional advice and guidance to colleagues and clients from a diverse range of cultures, often with limited information - both verbally and in writing. If you're a fast learner, with strong influencing skills and a genuine passion for shaping and selling large technology operations deals, this role is for you. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Jul 19, 2025
Full time
Press Tab to Move to Skip to Content Link Location: London Other locations: Anywhere in Region Date: Jul 15, 2025 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity With the continuing and rapid development of tax technology solutions and in particular Software-as-a-Service (SaaS) solutions, it is necessary to enhance our operational models to achieve success in the future. In preparation for the future, EY Tax and Law have created a new "Centre of Excellence" (CoE) to support SaaS solutions throughout their lifecycle. The objectives of the SaaS CoE are twofold: Operational management of Tax and Law SaaS solutions and Sales enablement and support to drive the market success of these solutions In joining the SaaS CoE, you will have an exciting opportunity to contribute to the ongoing success of this new business unit, becoming deeply embedded in the operational management of the SaaS CoE and thus ensuring the smooth running of the technology solutions that it supports. Your Role You'll work alongside clients and colleagues, balancing your time between supporting business development activities by providing tailored solutions, advising clients on transformation initiatives, delivering solution workshops, networking with our regional leaders and BD teams, supporting market campaigns as well as work with technology ecosystem partners to position our differentiating solution propositions. If you're flexible and ready to adapt to a constantly changing environment, there's no better place to develop your skills. Since you'll be working directly with clients and regional client teams, some travel may be required. Key Responsibilities but not limited to: Meet the established total sales targets in collaboration with the Global Tax SaaS Go-to-Market Leader. Assist member firms with pursuits, demonstrations, commercial discussions, and technical inquiries related to VAT Reporting and e-Invoicing. Develop a robust network with regional leaders across various service lines, key client account managers, and Markets/BD leaders to strengthen the pipeline in the region and support essential sales and account strategies to meet and surpass targets. Serve as the go-to expert on the various indirect tax technology assets within the CoE, acting as the primary contact for member firms. Aid in the preparation of proposals, presentations, and statements of work (SOWs), as well as respond to RFIs/RFPs by clearly articulating EY's value proposition in relation to customer-defined requirements and suggesting effective solutions. Provide training to member firms on how to effectively position and demonstrate different assets to clients. Take responsibility for achieving sales targets in conjunction with the CoE Go-to-Market leader and assist the CoE Leader in reaching overall CoE objectives. Participate in champions calls to showcase tool advancements, address challenges, and share success stories. Ensure both personal and professional skills are kept up to date for successful execution of role Preferred experience: Minimum of 7+ Years of indirect tax software B2B and pursuit management experience Hands-on experience of successfully selling and solutioning applications across different technologies Successful achievement of set goals / targets in the last three consecutive years Expertise in constructing indirect tax solutions with innovative commercial models Keen attention to detail and quality, holding yourself to a high standard of work. Confidence and maturity to work effectively with senior leaders across the Business Unit and beyond. Ability to multi-task and manage time, delivering within tight timeframes. Strong presentation skills and ability using Microsoft Office suite. Strong written and verbal communication skills What we look for We're interested in flexible professionals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. You'll also need the confidence to give professional advice and guidance to colleagues and clients from a diverse range of cultures, often with limited information - both verbally and in writing. If you're a fast learner, with strong influencing skills and a genuine passion for shaping and selling large technology operations deals, this role is for you. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Select how often (in days) to receive an alert: Senior Category Manager Location: Manchester, ENG, GB, M2 3AA Corby, ENG, GB, NN17 5JF Frankfurt, Hesse, DE, 60327 London, ENG, GB, N1C 4AG Brand: RS Group Work Location: Hybrid Senior Category Manager (Product & Supplier Management) Location: Hybrid (UK Corby, London or Manchester, or Frankfurt Germany) An exciting opportunity has opened up in our Product & Supplier Management (P&SM) Team for an experienced Senior Category Manager. You will lead and develop a direct team consisting of Category Managers and Assistant Category Managers - to drive and optimise commercial performance. The Senior Category Manager leads the end-to-end cell incorporating all the relevant functions e.g. Inventory, Content, Own Brand, Pricing, Marketing and Digital etc. What you will be responsible for: Category strategy planning, governance and execution. Responsible for the development and execution of supplier strategies and business plans. Execution and governance of supplier business plans and value extraction as part of category strategy. People management of direct team. Management of the end-to-end cells to coordinate and optimise commercial performance across all relevant functions (e.g. inventory, Own Brand, pricing, digital, content and marketing). Successful NPI delivery for products within category strategy. Communication and collaboration across relevant group stakeholders. Key aspects to cover include: Progress updates on delivery of strategy, performance metrics, range/supplier performance and optimization of strategy / plans as appropriate. Development of direct reports and talent pipeline. What you can expect to be doing: The execution and governance of category strategy/business plans with an end-to-end channel understanding. (Instil the use of data analytics and insights to inform the category plan.) Manage the E2E team to deliver agreed within Category Strategy: Sales revenue; Product Margin (cost ownership and resale influence); ROI; Customer acquisition while focussing on customer journey; number of customers; number of products sold. Drive NPI sales and range expansion in line with strategy. Strategic supplier network share growth. Continuous alignment with local and regional Supplier Managers enabling and driving a high-performance culture. Responsible for negotiating, managing, reviewing and improving all contractual terms and conditions - ensuring that they are applied and respected. (Rebates, Marketing funds, return rights, NPI terms etc) Supplier Management of Strategic / Premium suppliers at group level (where applicable) Manage supplier rationalisation and associated impact to customers. Gain and share external market insight, communicating performance to relevant stakeholders. Manage the end-to-end product lifecycle process - ensure the discontinuation of poor performing products, review stocked/non stocked portfolio and manage provision risk. Optimise inventory availability, value and health in collaboration with inventory function. Ensuring accurate lead times, delivery performance and stock turn in line with targets. Local sourcing where appropriate. Working closely with the Own Brand team (RS Pro) to ensure we optimize the range, using our procurement capabilities and further build and maintain our Own Brand assortment following the strategy and customer needs. Knowledge of digital channels to improve product performance and enhance customer web experience. Support and Influence the NES and NPS score. Engage with Marketing to establish effectively targeted campaigns enabling customer acquisition, lead generation and profitable sales. Partner with Pricing to ensure specific resale initiatives are optimised through product, supplier, market and competitor intelligence, with the aim of optimising margin and revenue What we are looking for from you: Demonstrable leadership experience in the wider area of E2E Product and Supplier Management / Operations - with strong digital and technology knowledge, preferably in an international environment. Strong adherence to our company values both personally and professionally. Experience with content management systems, digital asset ownership and management, data models and governance. Strong communication skills; and an ability to manage senior stakeholders. Experience of building and delivering a category strategy. Proven ability to deliver organisational change and large-scale programmes on time and budget. Strategic thinking - scans the external landscape, identifying future trends and implications, and joins things up internally to simplify and align our business to pursue opportunity. Managed risk taking - analyse data for insight, seeks diverse perspectives, and uses that insight combined with sound judgement to inform decisions, derive actions that balance risk and reward. Collaboration and influencing - a team player, works well across a matrix, identifying and listening to all key stakeholders, building trust, and engaging in open dialogue and constructive debate. Strong people management - builds engaged and inclusive teams who have clear expectations and the capabilities and resources to deliver. Digital mindset - thinks digitally and commercially, can effectively use technology and enables colleagues and the whole business to foresee possibilities. RS - who we are At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose? Making amazing happen for a better world. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues, and communities - to solve problems. We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and over 2000 colleagues here in the UK - and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.
Jul 19, 2025
Full time
Select how often (in days) to receive an alert: Senior Category Manager Location: Manchester, ENG, GB, M2 3AA Corby, ENG, GB, NN17 5JF Frankfurt, Hesse, DE, 60327 London, ENG, GB, N1C 4AG Brand: RS Group Work Location: Hybrid Senior Category Manager (Product & Supplier Management) Location: Hybrid (UK Corby, London or Manchester, or Frankfurt Germany) An exciting opportunity has opened up in our Product & Supplier Management (P&SM) Team for an experienced Senior Category Manager. You will lead and develop a direct team consisting of Category Managers and Assistant Category Managers - to drive and optimise commercial performance. The Senior Category Manager leads the end-to-end cell incorporating all the relevant functions e.g. Inventory, Content, Own Brand, Pricing, Marketing and Digital etc. What you will be responsible for: Category strategy planning, governance and execution. Responsible for the development and execution of supplier strategies and business plans. Execution and governance of supplier business plans and value extraction as part of category strategy. People management of direct team. Management of the end-to-end cells to coordinate and optimise commercial performance across all relevant functions (e.g. inventory, Own Brand, pricing, digital, content and marketing). Successful NPI delivery for products within category strategy. Communication and collaboration across relevant group stakeholders. Key aspects to cover include: Progress updates on delivery of strategy, performance metrics, range/supplier performance and optimization of strategy / plans as appropriate. Development of direct reports and talent pipeline. What you can expect to be doing: The execution and governance of category strategy/business plans with an end-to-end channel understanding. (Instil the use of data analytics and insights to inform the category plan.) Manage the E2E team to deliver agreed within Category Strategy: Sales revenue; Product Margin (cost ownership and resale influence); ROI; Customer acquisition while focussing on customer journey; number of customers; number of products sold. Drive NPI sales and range expansion in line with strategy. Strategic supplier network share growth. Continuous alignment with local and regional Supplier Managers enabling and driving a high-performance culture. Responsible for negotiating, managing, reviewing and improving all contractual terms and conditions - ensuring that they are applied and respected. (Rebates, Marketing funds, return rights, NPI terms etc) Supplier Management of Strategic / Premium suppliers at group level (where applicable) Manage supplier rationalisation and associated impact to customers. Gain and share external market insight, communicating performance to relevant stakeholders. Manage the end-to-end product lifecycle process - ensure the discontinuation of poor performing products, review stocked/non stocked portfolio and manage provision risk. Optimise inventory availability, value and health in collaboration with inventory function. Ensuring accurate lead times, delivery performance and stock turn in line with targets. Local sourcing where appropriate. Working closely with the Own Brand team (RS Pro) to ensure we optimize the range, using our procurement capabilities and further build and maintain our Own Brand assortment following the strategy and customer needs. Knowledge of digital channels to improve product performance and enhance customer web experience. Support and Influence the NES and NPS score. Engage with Marketing to establish effectively targeted campaigns enabling customer acquisition, lead generation and profitable sales. Partner with Pricing to ensure specific resale initiatives are optimised through product, supplier, market and competitor intelligence, with the aim of optimising margin and revenue What we are looking for from you: Demonstrable leadership experience in the wider area of E2E Product and Supplier Management / Operations - with strong digital and technology knowledge, preferably in an international environment. Strong adherence to our company values both personally and professionally. Experience with content management systems, digital asset ownership and management, data models and governance. Strong communication skills; and an ability to manage senior stakeholders. Experience of building and delivering a category strategy. Proven ability to deliver organisational change and large-scale programmes on time and budget. Strategic thinking - scans the external landscape, identifying future trends and implications, and joins things up internally to simplify and align our business to pursue opportunity. Managed risk taking - analyse data for insight, seeks diverse perspectives, and uses that insight combined with sound judgement to inform decisions, derive actions that balance risk and reward. Collaboration and influencing - a team player, works well across a matrix, identifying and listening to all key stakeholders, building trust, and engaging in open dialogue and constructive debate. Strong people management - builds engaged and inclusive teams who have clear expectations and the capabilities and resources to deliver. Digital mindset - thinks digitally and commercially, can effectively use technology and enables colleagues and the whole business to foresee possibilities. RS - who we are At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose? Making amazing happen for a better world. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues, and communities - to solve problems. We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and over 2000 colleagues here in the UK - and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.
VP of Customer Success and Cyber Operations UK or NL At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks. Our managed services division is a significant enabler to NCC Groups growth strategy. It focuses on delivering scalable, cutting-edge managed security services, ranging from vulnerability scanning through to world class threat management services (MDR/XDR/EDR/NDR etc) . As we continue to grow and evolve based on increasing client demand, we seek a commercially minded and operationally excellent Director of Customer Success and Cyber Operations to lead the global in-life management of our managed cybersecurity services. This role is responsible for ensuring the ongoing success, satisfaction, and operational performance of our customers across services such as SOC, XDR, ASM, Bug Bounty, and more. The role will not be responsible for the build or implementation of services, which is managed by a separate function. In addition to operational leadership, the role carries commercial accountability for improving gross margin, driving customer expansion, and transforming the unit to increase revenue per head and reduce cost through automation and efficiency. Customer Success is a pivotal function within NCC . Ensuring that our service levels are maintained at the highest standard by supporting our clients proactively and dealing with customer escalations and issues in a timely manner . Customer Success is the glue that brings together the breadth of services that NCC has to offer and ensure that our clients receive world class service levels, Summary Customer Success & Service Operations Lead the in-life delivery and performance of all managed cyber services globally. Ensure operational excellence across SOC, XDR, ASM, Bug Bounty, Technical Assurance Servies and Consultancy services. Own the customer experience post-deployment, including service health, performance, and value realisation. Develop and manage frameworks for customer escalations and continuous improvement in Net Promoter Score (NPS). Project & Program Management (Build/Implementation) Provide strategic oversight of a global team of Project and Programme Managers responsible for delivering NCC Group-wide services. Ensure alignment of project delivery with business objectives , customer expectations, and operational readiness. Oversee Technical Account Managers (TAMs) and Service Transition Managers (STMs) to ensure seamless handover from build to run. Champion consistent project governance, reporting, and risk management practices across all regions. Operational & Team Leadership Lead globally distributed teams responsible for in-life service operations and customer success. Build and nurture a high-performing, collaborative culture across time zones and functions. Drive operational efficiency through AI, automation, and process optimization. Ensure team structures, capabilities, and capacity are aligned to current and future service demands. Commercial & Strategic Growth Own and manage the cost base for the function, with a focus on improving gross margin and revenue-per-head metrics. Identify and support customer expansion opportunities in collaboration with Sales and Product teams. Lead transformation initiatives to scale operations, reduce cost, and enhance service value. Use data and insights to inform strategic decisions and drive continuous improvement. Key KPI's to include: Net Promoter Score, Renewal %. Onboarding Time. Mean time to Detection (MTTD), Mean time to Respond (MTTR), Queue backlog time. Customer Healthcare Monitoring, Upsell/Cross sell impact. What we are looking for in you Significant progressive leadership experience in cybersecurity services, customer success, or operations, with a strong focus on managed service environments. Proven global leadership experience, managing diverse, cross-functional teams across multiple geographies and time zones. Demonstrated success in leading large-scale, in-life service operations for complex cybersecurity offerings such as SOC, XDR, ASM, and Bug Bounty. Experience overseeing global project and programme delivery functions, with a strong grasp of governance, stakeholder management, and delivery assurance. Deep understanding of customer success frameworks, including NPS, CSAT, and escalation management. Strong commercial acumen with a track record of improving gross margin, increasing revenue per head, and driving customer expansion. Expertise in project and program management methodologies (e.g., Agile, PRINCE2, PMP), with the ability to align delivery with strategic business goals. Proven ability to drive organizational change, lead transformation initiatives, and embed a culture of continuous improvement and innovation. Exceptional leadership and people management skills, including coaching, performance management, and team development. Excellent communication, stakeholder engagement, and executive reporting capabilities. Business transformation (e.g. labour arbitrage, Shift left, AI adoption) Preferred Skills: Familiarity with AI-driven automation in cybersecurity or service delivery. PMP, ITIL, or similar certifications. Experience in high-growth, fast-paced technology environments. Ways of working Focusing on Clients and Customers. Working as One NCC. Always Learning. Being Inclusive and Respectful. Delivering Brilliantly. Looking Externally Our company At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks. Our colleagues are our greatest asset , and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support. Come join us? What do we offer in return? We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits: Flexible working Financial & Investment Pension Life Assurance Share Save Scheme Maternity & Paternity leave Community & Volunteering Programmes Green Car Scheme Cycle Scheme Employee Referral Program Lifestyle & Wellness Learning & Development Diversity & Inclusion So, what's next? If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to . About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy ( candidate-privacy-notice-261023.pdf () ) . We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement. . click apply for full job details
Jul 19, 2025
Full time
VP of Customer Success and Cyber Operations UK or NL At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks. Our managed services division is a significant enabler to NCC Groups growth strategy. It focuses on delivering scalable, cutting-edge managed security services, ranging from vulnerability scanning through to world class threat management services (MDR/XDR/EDR/NDR etc) . As we continue to grow and evolve based on increasing client demand, we seek a commercially minded and operationally excellent Director of Customer Success and Cyber Operations to lead the global in-life management of our managed cybersecurity services. This role is responsible for ensuring the ongoing success, satisfaction, and operational performance of our customers across services such as SOC, XDR, ASM, Bug Bounty, and more. The role will not be responsible for the build or implementation of services, which is managed by a separate function. In addition to operational leadership, the role carries commercial accountability for improving gross margin, driving customer expansion, and transforming the unit to increase revenue per head and reduce cost through automation and efficiency. Customer Success is a pivotal function within NCC . Ensuring that our service levels are maintained at the highest standard by supporting our clients proactively and dealing with customer escalations and issues in a timely manner . Customer Success is the glue that brings together the breadth of services that NCC has to offer and ensure that our clients receive world class service levels, Summary Customer Success & Service Operations Lead the in-life delivery and performance of all managed cyber services globally. Ensure operational excellence across SOC, XDR, ASM, Bug Bounty, Technical Assurance Servies and Consultancy services. Own the customer experience post-deployment, including service health, performance, and value realisation. Develop and manage frameworks for customer escalations and continuous improvement in Net Promoter Score (NPS). Project & Program Management (Build/Implementation) Provide strategic oversight of a global team of Project and Programme Managers responsible for delivering NCC Group-wide services. Ensure alignment of project delivery with business objectives , customer expectations, and operational readiness. Oversee Technical Account Managers (TAMs) and Service Transition Managers (STMs) to ensure seamless handover from build to run. Champion consistent project governance, reporting, and risk management practices across all regions. Operational & Team Leadership Lead globally distributed teams responsible for in-life service operations and customer success. Build and nurture a high-performing, collaborative culture across time zones and functions. Drive operational efficiency through AI, automation, and process optimization. Ensure team structures, capabilities, and capacity are aligned to current and future service demands. Commercial & Strategic Growth Own and manage the cost base for the function, with a focus on improving gross margin and revenue-per-head metrics. Identify and support customer expansion opportunities in collaboration with Sales and Product teams. Lead transformation initiatives to scale operations, reduce cost, and enhance service value. Use data and insights to inform strategic decisions and drive continuous improvement. Key KPI's to include: Net Promoter Score, Renewal %. Onboarding Time. Mean time to Detection (MTTD), Mean time to Respond (MTTR), Queue backlog time. Customer Healthcare Monitoring, Upsell/Cross sell impact. What we are looking for in you Significant progressive leadership experience in cybersecurity services, customer success, or operations, with a strong focus on managed service environments. Proven global leadership experience, managing diverse, cross-functional teams across multiple geographies and time zones. Demonstrated success in leading large-scale, in-life service operations for complex cybersecurity offerings such as SOC, XDR, ASM, and Bug Bounty. Experience overseeing global project and programme delivery functions, with a strong grasp of governance, stakeholder management, and delivery assurance. Deep understanding of customer success frameworks, including NPS, CSAT, and escalation management. Strong commercial acumen with a track record of improving gross margin, increasing revenue per head, and driving customer expansion. Expertise in project and program management methodologies (e.g., Agile, PRINCE2, PMP), with the ability to align delivery with strategic business goals. Proven ability to drive organizational change, lead transformation initiatives, and embed a culture of continuous improvement and innovation. Exceptional leadership and people management skills, including coaching, performance management, and team development. Excellent communication, stakeholder engagement, and executive reporting capabilities. Business transformation (e.g. labour arbitrage, Shift left, AI adoption) Preferred Skills: Familiarity with AI-driven automation in cybersecurity or service delivery. PMP, ITIL, or similar certifications. Experience in high-growth, fast-paced technology environments. Ways of working Focusing on Clients and Customers. Working as One NCC. Always Learning. Being Inclusive and Respectful. Delivering Brilliantly. Looking Externally Our company At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks. Our colleagues are our greatest asset , and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support. Come join us? What do we offer in return? We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits: Flexible working Financial & Investment Pension Life Assurance Share Save Scheme Maternity & Paternity leave Community & Volunteering Programmes Green Car Scheme Cycle Scheme Employee Referral Program Lifestyle & Wellness Learning & Development Diversity & Inclusion So, what's next? If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to . About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy ( candidate-privacy-notice-261023.pdf () ) . We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement. . click apply for full job details
We are working in partnership with a leading global retailer with an extensive presence across Europe. Our client is currently seeking a highly capable and Dutch-speaking Senior Human Resources Advisor to join their People Services team on a 12-month fixed-term contract. This is a fantastic opportunity for an experienced HR professional to work within a high-performing HR Service Centre, supporting Dutch-based employees and driving process improvement initiatives. This is a full-time hybrid role based in North-West London. Key Responsibilities: Act as the first point of contact for Dutch-speaking employees, giving clear and accurate HR advice by phone, email, and in person. Manage a high volume of HR tasks, making sure everything follows Dutch employment law and internal policies. Work closely with managers and teams to support employee relations cases and performance issues. Give timely advice on payroll, case handling, and HR operations, in line with service level agreements (SLAs). Design and lead training sessions for managers and team members to improve their HR knowledge and confidence. Help improve the way we work by sharing ideas, updating documents, and supporting process changes across the HR team. About You: We are looking for a Dutch-speaking Senior Human Resources Advisor who combines strong interpersonal skills with technical HR expertise. You will be proactive, organised, and passionate about delivering exceptional employee experiences in a fast-paced environment. Profile: Fluent in Dutch and English, both written and spoken, is essential. Holds a recognised HR qualification Solid understanding of Dutch employment law with proven experience in its practical application. Background in HR advisory roles, ideally within shared services or a matrix organisation. Skilled at handling confidential issues, workplace disputes, and offering sound judgement. Experience coaching team members and being a go-to resource for HR process queries. Detail-oriented, with a knack for spotting trends and driving operational improvements. To apply, please send your CV in English and in Word format to Alexia. languagematters is acting as an employment agency in relation to this vacancy. Are you ready to bring people-powered experiences to life?We're hiri 3rd Floor, 9 Irving Street, London, WC2H 7AH
Jul 19, 2025
Full time
We are working in partnership with a leading global retailer with an extensive presence across Europe. Our client is currently seeking a highly capable and Dutch-speaking Senior Human Resources Advisor to join their People Services team on a 12-month fixed-term contract. This is a fantastic opportunity for an experienced HR professional to work within a high-performing HR Service Centre, supporting Dutch-based employees and driving process improvement initiatives. This is a full-time hybrid role based in North-West London. Key Responsibilities: Act as the first point of contact for Dutch-speaking employees, giving clear and accurate HR advice by phone, email, and in person. Manage a high volume of HR tasks, making sure everything follows Dutch employment law and internal policies. Work closely with managers and teams to support employee relations cases and performance issues. Give timely advice on payroll, case handling, and HR operations, in line with service level agreements (SLAs). Design and lead training sessions for managers and team members to improve their HR knowledge and confidence. Help improve the way we work by sharing ideas, updating documents, and supporting process changes across the HR team. About You: We are looking for a Dutch-speaking Senior Human Resources Advisor who combines strong interpersonal skills with technical HR expertise. You will be proactive, organised, and passionate about delivering exceptional employee experiences in a fast-paced environment. Profile: Fluent in Dutch and English, both written and spoken, is essential. Holds a recognised HR qualification Solid understanding of Dutch employment law with proven experience in its practical application. Background in HR advisory roles, ideally within shared services or a matrix organisation. Skilled at handling confidential issues, workplace disputes, and offering sound judgement. Experience coaching team members and being a go-to resource for HR process queries. Detail-oriented, with a knack for spotting trends and driving operational improvements. To apply, please send your CV in English and in Word format to Alexia. languagematters is acting as an employment agency in relation to this vacancy. Are you ready to bring people-powered experiences to life?We're hiri 3rd Floor, 9 Irving Street, London, WC2H 7AH
About: The Rolex SailGP Championship is the most exciting racing on water, where anything can happen in short, adrenaline-fueled battles between national teams at iconic stadium destinations worldwide. Top athletes fly in identical high-tech F50 catamarans faster than the wind, at speeds approaching 60 mph. Founded in 2018, SailGP is one of the world's fastest-growing sports and entertainment properties, now in its fifth season. SailGP also races for a better future, championing a world powered by nature. In 2020, SailGP set a new standard as the first climate positive sports and entertainment property and began delivering actions and innovations that advance the global adoption of clean energy. Underpinning the organization's purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender equity and inclusivity. SailGP is a global organisation with defined values that shape the culture of its team - deliver quality, break boundaries, make an impact, stand together and strike a balance. Summary: The Head of Experience is responsible for designing and shaping the end to end event experience for fans, premium ticket holders and VIP guests at SailGP events worldwide. Sitting within the Events team, this role serves as the strategic lead for the guest journey - translating insights from the Marketing and Data teams into compelling, onsite experiences that are seamlessly integrated with operational plans. The ideal candidate brings creativity with a deep understanding of live events, audience behaviour and premium hospitality and can work cross functionally to ensure every element of the experience - from entry to entertainment to exit - reflects the SailGP brand at its best. Key Responsibilities Experience Strategy & Planning In collaboration with the Director of Fan Experience, define and lead the overarching event experience vision for all audience tiers (GA, premium, hospitality, VIP, partners). Develop experience concepts and journey plans based on insights and fan behaviour data provided by the Director of Fan Experience and the Marketing and Insights teams. Collaborate with the Fan Engagement team to determine detailed fan journey maps that span pre-event communication, onsite experiences and post event engagement. Cross-Functional Collaboration Work closely with Operations to ensure all experience elements are feasible, deliverable and fully integrated into venue layouts, staffing plans, signage and crowd flow strategies. Liaise with internal teams to ensure all guest facing moments are coordinated, polished and fit for purpose. Support Marketing by feeding in real world insight to inform broader brand storytelling and digital to physical integration. Partner with the Head of Ticketing to shape seasonal sales plans, analyse customer satisfaction trends and maximise profitability through strategic cost and revenue management. Experience Development & Activation Collaborate with the marketing team to develop the creative and strategic direction for onsite activations, entertainment programming, hospitality environments and interactive race stadiums. Act as the lead voice for the onsite fan experience in all pre-event planning meetings, ensuring execution aligns with agreed standards. Ensure premium and VIP experiences are thoughtfully designed, logistically sound and consistently elevated across all events. Event Weekend Oversight Be the senior onsite experience lead during event weekends supporting operational teams in delivering the planned experiences and solving live issues as needed. Monitor guest flow, dwell time, NPS feedback and live sentiment to feed back into future planning. Collaborate with Regional Directors and Venue Managers (Race Stadium Lead etc.) to continuously improve the guest experience year on year. Toolkit & Standards Develop and manage the One Event playbook in relation to onsite experience that can be applied across global event locations. Work with the Operations Director on ensuring quality consistency across third party partners, suppliers and local delivery teams. Key Expectations: Role models SailGP Values and pioneers a positive culture Leads by example and demonstrates their commitment to diversity and inclusion through their words and actions Challenges the status quo, embracing a mindset of continuous improvement and evolution propagating this with their teams Encourage and empower the delivery of work that will leave an impact on SailGP and align with Better Sport, Better Planet Translates SailGP's strategic objectives into SMARTER objectives and goals for their teams enabling, empowering and coaching them to deliver Engage in high level thinking to drive the team and SailGP forward influencing others in the process Exercise key problem solving skills and serve as advisor to multiple areas of the business Strategise constructively with key stakeholders and team managers to work towards the bigger picture Embraces the power of feedback, recognising its importance in building high performing teams and evolution for SailGP Commercially impactful, assessing stakeholder areas and considers all variables to form commercial decisions About You: Extensive experience in live event experience, customer journey design or guest services roles ideally within sport, entertainment or high end hospitality. Proven ability to turn data insights into physical experience enhancements. Strong knowledge of venue operations, crowd movement, fan engagement and premium hospitality expectations. Experience working in a matrixed environment with operations, marketing and commercial teams. Creativity to reimagine and elevate the fan and event experience Excellent communication, planning and stakeholder management skills. Ability to thrive under pressure during live event delivery weekends. Location: SailGP HQ in London, United Kingdom. Hybrid working model with a minimum of 3 days per week in the London Office. This role will have some event travel. SailGP is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, equity and inclusion.
Jul 19, 2025
Full time
About: The Rolex SailGP Championship is the most exciting racing on water, where anything can happen in short, adrenaline-fueled battles between national teams at iconic stadium destinations worldwide. Top athletes fly in identical high-tech F50 catamarans faster than the wind, at speeds approaching 60 mph. Founded in 2018, SailGP is one of the world's fastest-growing sports and entertainment properties, now in its fifth season. SailGP also races for a better future, championing a world powered by nature. In 2020, SailGP set a new standard as the first climate positive sports and entertainment property and began delivering actions and innovations that advance the global adoption of clean energy. Underpinning the organization's purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender equity and inclusivity. SailGP is a global organisation with defined values that shape the culture of its team - deliver quality, break boundaries, make an impact, stand together and strike a balance. Summary: The Head of Experience is responsible for designing and shaping the end to end event experience for fans, premium ticket holders and VIP guests at SailGP events worldwide. Sitting within the Events team, this role serves as the strategic lead for the guest journey - translating insights from the Marketing and Data teams into compelling, onsite experiences that are seamlessly integrated with operational plans. The ideal candidate brings creativity with a deep understanding of live events, audience behaviour and premium hospitality and can work cross functionally to ensure every element of the experience - from entry to entertainment to exit - reflects the SailGP brand at its best. Key Responsibilities Experience Strategy & Planning In collaboration with the Director of Fan Experience, define and lead the overarching event experience vision for all audience tiers (GA, premium, hospitality, VIP, partners). Develop experience concepts and journey plans based on insights and fan behaviour data provided by the Director of Fan Experience and the Marketing and Insights teams. Collaborate with the Fan Engagement team to determine detailed fan journey maps that span pre-event communication, onsite experiences and post event engagement. Cross-Functional Collaboration Work closely with Operations to ensure all experience elements are feasible, deliverable and fully integrated into venue layouts, staffing plans, signage and crowd flow strategies. Liaise with internal teams to ensure all guest facing moments are coordinated, polished and fit for purpose. Support Marketing by feeding in real world insight to inform broader brand storytelling and digital to physical integration. Partner with the Head of Ticketing to shape seasonal sales plans, analyse customer satisfaction trends and maximise profitability through strategic cost and revenue management. Experience Development & Activation Collaborate with the marketing team to develop the creative and strategic direction for onsite activations, entertainment programming, hospitality environments and interactive race stadiums. Act as the lead voice for the onsite fan experience in all pre-event planning meetings, ensuring execution aligns with agreed standards. Ensure premium and VIP experiences are thoughtfully designed, logistically sound and consistently elevated across all events. Event Weekend Oversight Be the senior onsite experience lead during event weekends supporting operational teams in delivering the planned experiences and solving live issues as needed. Monitor guest flow, dwell time, NPS feedback and live sentiment to feed back into future planning. Collaborate with Regional Directors and Venue Managers (Race Stadium Lead etc.) to continuously improve the guest experience year on year. Toolkit & Standards Develop and manage the One Event playbook in relation to onsite experience that can be applied across global event locations. Work with the Operations Director on ensuring quality consistency across third party partners, suppliers and local delivery teams. Key Expectations: Role models SailGP Values and pioneers a positive culture Leads by example and demonstrates their commitment to diversity and inclusion through their words and actions Challenges the status quo, embracing a mindset of continuous improvement and evolution propagating this with their teams Encourage and empower the delivery of work that will leave an impact on SailGP and align with Better Sport, Better Planet Translates SailGP's strategic objectives into SMARTER objectives and goals for their teams enabling, empowering and coaching them to deliver Engage in high level thinking to drive the team and SailGP forward influencing others in the process Exercise key problem solving skills and serve as advisor to multiple areas of the business Strategise constructively with key stakeholders and team managers to work towards the bigger picture Embraces the power of feedback, recognising its importance in building high performing teams and evolution for SailGP Commercially impactful, assessing stakeholder areas and considers all variables to form commercial decisions About You: Extensive experience in live event experience, customer journey design or guest services roles ideally within sport, entertainment or high end hospitality. Proven ability to turn data insights into physical experience enhancements. Strong knowledge of venue operations, crowd movement, fan engagement and premium hospitality expectations. Experience working in a matrixed environment with operations, marketing and commercial teams. Creativity to reimagine and elevate the fan and event experience Excellent communication, planning and stakeholder management skills. Ability to thrive under pressure during live event delivery weekends. Location: SailGP HQ in London, United Kingdom. Hybrid working model with a minimum of 3 days per week in the London Office. This role will have some event travel. SailGP is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, equity and inclusion.
About Us At Assembly, our mission is to find the change that fuels growth. We apply this principle to the work we do with our clients and to how we engage with our people. We're a modern global agency bringing together media, data, technology and talent to make brands perform. Our business is purpose driven. In March 2022, we were named Ad Age's first ever Purpose-Led Agency of the Year, recognised for our mission to leave the world better than we found it. This year we became B Corp certified, the result of a two-year journey. We're proud to have created a culture where diversity of thought, experience, and background are valued, within an environment that fosters continuous learning, adaptability, and a shared passion for meaningful impact. When you join Assembly, you become part of an award-winning global community of digitally led experts, home to 1,500 talented people across 25 offices globally. Together we create unique data, technology and media solutions that enable faster and smarter problem solving within an inspired, collaborative workplace. Assembly is poised for its next chapter of growth. We're a meritocratic, high-performance business with a progressive outlook and a growth mindset in all that we do. To realise our potential we need some new skills and thinking. The core DNA of Assembly lies in digital performance marketing. New and existing clients are asking us to extend this expertise across all media, connecting traditional channels with digital methods of execution, measurement and automation. We were born the right way to do this - we're building out from a leading digital and technology capability and adding the rest, rather than trying to reverse engineer a legacy business into a more modern version of itself. At Assembly we ask our people to embody three core values: Show Up: actively contribute to a space of personal and collective growth Make Change: embrace obstacles as opportunities, taking intentional steps to drive positive change Win Well: approach success with integrity, responsibility, and a commitment to collaboration, understanding that the journey is as important as the destination. We look forward to meeting you and to discussing how we can grow together. Overview We are looking to hire a seasoned Project Director to help support the end-to-end Operations on our largest client, as well as digital and consultancy projects, covering various disciplines and services such as Data Science, MarTech, CRO, UX, Business Intelligence and others.You will be a vital part of a globally distributed and multicultural team that is passionate and driven about taking our clients' businesses to the next level. Responsibilities Co-ordinate resources and work closely with our internal teams such as Data Science SMEs, Client Managers, Strategists and other senior stakeholders in the agency. Take ownership of roadblocks ensuring your team has all the knowledge and resources they need to conquer them. Be the main point-of-contact with clients, liaising with a variety of external stakeholders across their business. Immerse yourself in cutting edge marketing technologies and large-scale projects, empowering our clients to embrace, adopt and extract value from the latest digital marketing solutions and platforms Develop project plans and roadmaps to manage your tasks and timelines, whilst remaining flexible and adaptable to changes and developments in the digital marketing space. Develop project briefs and RACI matrix to capture accountability and roles/responsibilities. Governance of the accounts' processes to ensure they are always up to date and being adhered to. Oversee stand ups within your project team, with a focus on delivery and efficiency. Being a maintenance and support POC for the agency Media Planning tool. Required Skills A proven track record of Digital Marketing project delivery - at least 3-4 years of experience in a project management role or similar, ideally within an agency environment Exceptional organisation and time management skills Demonstratable experience of working with cross functional teams, ensuring delivery to the project spec within allocated deadlines Excellent attention to detail, whilst being able to render such details into the wider goals of a project. Lots of initiative - we want someone who is a 'self-starter' with a 'get things done' attitude. Strong communication skills - someone who is able to clearly articulate complex technical subjects and concepts to a variety of stakeholders at all business levels Ability and willingness to quickly learn and understand the Consultancy team's products and services. An understanding and/or experience of using Project Management tools such as Asana, Trello, Jira, or similar. An understanding and/or application of Project Management methodologies such as Agile, Scrum, Lean, Six Sigma or similar Equal Opportunities Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Jul 19, 2025
Full time
About Us At Assembly, our mission is to find the change that fuels growth. We apply this principle to the work we do with our clients and to how we engage with our people. We're a modern global agency bringing together media, data, technology and talent to make brands perform. Our business is purpose driven. In March 2022, we were named Ad Age's first ever Purpose-Led Agency of the Year, recognised for our mission to leave the world better than we found it. This year we became B Corp certified, the result of a two-year journey. We're proud to have created a culture where diversity of thought, experience, and background are valued, within an environment that fosters continuous learning, adaptability, and a shared passion for meaningful impact. When you join Assembly, you become part of an award-winning global community of digitally led experts, home to 1,500 talented people across 25 offices globally. Together we create unique data, technology and media solutions that enable faster and smarter problem solving within an inspired, collaborative workplace. Assembly is poised for its next chapter of growth. We're a meritocratic, high-performance business with a progressive outlook and a growth mindset in all that we do. To realise our potential we need some new skills and thinking. The core DNA of Assembly lies in digital performance marketing. New and existing clients are asking us to extend this expertise across all media, connecting traditional channels with digital methods of execution, measurement and automation. We were born the right way to do this - we're building out from a leading digital and technology capability and adding the rest, rather than trying to reverse engineer a legacy business into a more modern version of itself. At Assembly we ask our people to embody three core values: Show Up: actively contribute to a space of personal and collective growth Make Change: embrace obstacles as opportunities, taking intentional steps to drive positive change Win Well: approach success with integrity, responsibility, and a commitment to collaboration, understanding that the journey is as important as the destination. We look forward to meeting you and to discussing how we can grow together. Overview We are looking to hire a seasoned Project Director to help support the end-to-end Operations on our largest client, as well as digital and consultancy projects, covering various disciplines and services such as Data Science, MarTech, CRO, UX, Business Intelligence and others.You will be a vital part of a globally distributed and multicultural team that is passionate and driven about taking our clients' businesses to the next level. Responsibilities Co-ordinate resources and work closely with our internal teams such as Data Science SMEs, Client Managers, Strategists and other senior stakeholders in the agency. Take ownership of roadblocks ensuring your team has all the knowledge and resources they need to conquer them. Be the main point-of-contact with clients, liaising with a variety of external stakeholders across their business. Immerse yourself in cutting edge marketing technologies and large-scale projects, empowering our clients to embrace, adopt and extract value from the latest digital marketing solutions and platforms Develop project plans and roadmaps to manage your tasks and timelines, whilst remaining flexible and adaptable to changes and developments in the digital marketing space. Develop project briefs and RACI matrix to capture accountability and roles/responsibilities. Governance of the accounts' processes to ensure they are always up to date and being adhered to. Oversee stand ups within your project team, with a focus on delivery and efficiency. Being a maintenance and support POC for the agency Media Planning tool. Required Skills A proven track record of Digital Marketing project delivery - at least 3-4 years of experience in a project management role or similar, ideally within an agency environment Exceptional organisation and time management skills Demonstratable experience of working with cross functional teams, ensuring delivery to the project spec within allocated deadlines Excellent attention to detail, whilst being able to render such details into the wider goals of a project. Lots of initiative - we want someone who is a 'self-starter' with a 'get things done' attitude. Strong communication skills - someone who is able to clearly articulate complex technical subjects and concepts to a variety of stakeholders at all business levels Ability and willingness to quickly learn and understand the Consultancy team's products and services. An understanding and/or experience of using Project Management tools such as Asana, Trello, Jira, or similar. An understanding and/or application of Project Management methodologies such as Agile, Scrum, Lean, Six Sigma or similar Equal Opportunities Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Job ID: Amazon Kuiper Manufacturing Enterprises LLC Project Kuiper is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. This role includes direct responsibility for program management of planning, manufacturing, integration, and test of production value stream. This is a highly technical role requiring experience with data analytics, data modeling, integrated hardware and software as well as some appreciation for complex applications and manufacturing systems. Candidate superpowers should include bias for action, ownership, insist on high standards, stakeholder management, innovation, creating clarity out of ambiguity, and enabling productive collaboration across different organization. Key job responsibilities As a Senior Technical Program Manager, you will Own the production roadmap for production value streams that delivers the end-to-end solutions necessary to source, build, test and integrate satellites. Establish the linkage between production roadmap and annual goals & objectives, creating data models, owning tools and mechanisms to measure, monitor and optimize these value streams. Drive daily execution working across supply chain, planning, fullfillment and production teams. Represent the overall production roadmap in assessing technical trades related to innovation, speed, manufacturability, cost, stability and trust. Translate strategic goals into actionable plans for specific projects and operations. Understand dependencies between roadmap projects, synchronize milestones, identify constraints and dive deep where necessary to unblock and deliver the roadmap. Create new tools and business processes that simplify, standardize and enable operational excellence across the entire production value stream. Develop and own operational rhythms for all of production operations teams Identify potential risks in manufacturing processes and develop mitigation strategies and recovery plans. Execute a strategic plan that defines how teams will deliver on forward looking production plans. Support the development and execution of Production Rate Ramp roadmaps. Partner with business teams on scalable, standardized approaches to meet their demand and enable growth. Drive the creation, documentation, and adoption of scalable, standardized, and highly visible processes across all supply chain, manufacturing and launch functions. Drive executive communication cadence and deliver artifacts that provide insight into the activities, accomplishments, challenges and risks of operations to senior leadership. Measure, analyze, improve, and control KPIs across all aspects of the operation. Work with software and analytics teams to develop reporting tools and applications that support, operating rhythms Analyze production data to identify trends, issues, and opportunities for improvement. Support implementation training on new processes or improvements identified through PDCA cycles Drive year over year optimization opportunities in all areas of operations, including manufacturing and sourcing. Provide feedback/escalate systemic concerns to tech teams regarding approaches that are cost-inefficient or detrimental to scaling. Advices production directors and sr. managers on technology and execution decisions. Unblocks production teams and increases the speed of delivery. Negotiates resources and priorities across different technology stakeholders. Create new tools and business processes that simplify, standardize and enable operational excellence across the entire production value stream. Ensure effective communication of changes and improvements across the organization. Perform internal audits to assess adherence to procedures, systems and standards. A day in the life This role will be highly collaborative, requiring partnerships with cross-functional production stakeholders to drive positive results. This role requires the ability to advocate on behalf of our customers (internal and external) and an ability to push back without being adversarial. This role will be supporting production of satellite operations across our facilities in Redmond and Kirkland, WA. A typical day for this role will be working directly with production teams and value stream owners on plan execution and check process adherence. Throughout the day, an Sr. Operations TPM for satellite manufacturing must balance strategic planning with hands-on oversight of project execution. Communication skills are crucial, as they interact with various stakeholders including customers, suppliers, and internal teams. The role requires strong leadership to motivate and coordinate teams towards achieving project goals while maintaining a focus on quality, efficiency, and adherence to timelines. Overall, the role demands strategic thinking, effective leadership, and meticulous oversight to drive satellite manufacturing projects forward successfully. This role will tackle challenging, novel situations every day and have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a high degree of ambiguity and relish the idea of solving problems that haven't been solved at scale before. Along the way, we guarantee that you will learn a lot, have fun and make a positive impact on millions of people. About the team Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. To deliver these complex solutions, as the Senior Technical Program Manager you will partner with peers across all Kuiper teams, including hardware, software, supply chain, manufacturing, launch, facilities, finance, compliance, and HR. This role includes direct responsibility for program management of planning, manufacturing, integration, and test of production value stream. This is a highly technical role requiring experience with integrated hardware and software as well as some appreciation for complex applications and manufacturing systems. Candidate superpowers should include bias for action, ownership, insist on high standards, stakeholder management, innovation, creating clarity out of ambiguity, and enabling productive collaboration across different organization. BASIC QUALIFICATIONS - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 3+ Years working directly in high paced manufacturing or production environments. PREFERRED QUALIFICATIONS - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 19, 2025
Full time
Job ID: Amazon Kuiper Manufacturing Enterprises LLC Project Kuiper is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. This role includes direct responsibility for program management of planning, manufacturing, integration, and test of production value stream. This is a highly technical role requiring experience with data analytics, data modeling, integrated hardware and software as well as some appreciation for complex applications and manufacturing systems. Candidate superpowers should include bias for action, ownership, insist on high standards, stakeholder management, innovation, creating clarity out of ambiguity, and enabling productive collaboration across different organization. Key job responsibilities As a Senior Technical Program Manager, you will Own the production roadmap for production value streams that delivers the end-to-end solutions necessary to source, build, test and integrate satellites. Establish the linkage between production roadmap and annual goals & objectives, creating data models, owning tools and mechanisms to measure, monitor and optimize these value streams. Drive daily execution working across supply chain, planning, fullfillment and production teams. Represent the overall production roadmap in assessing technical trades related to innovation, speed, manufacturability, cost, stability and trust. Translate strategic goals into actionable plans for specific projects and operations. Understand dependencies between roadmap projects, synchronize milestones, identify constraints and dive deep where necessary to unblock and deliver the roadmap. Create new tools and business processes that simplify, standardize and enable operational excellence across the entire production value stream. Develop and own operational rhythms for all of production operations teams Identify potential risks in manufacturing processes and develop mitigation strategies and recovery plans. Execute a strategic plan that defines how teams will deliver on forward looking production plans. Support the development and execution of Production Rate Ramp roadmaps. Partner with business teams on scalable, standardized approaches to meet their demand and enable growth. Drive the creation, documentation, and adoption of scalable, standardized, and highly visible processes across all supply chain, manufacturing and launch functions. Drive executive communication cadence and deliver artifacts that provide insight into the activities, accomplishments, challenges and risks of operations to senior leadership. Measure, analyze, improve, and control KPIs across all aspects of the operation. Work with software and analytics teams to develop reporting tools and applications that support, operating rhythms Analyze production data to identify trends, issues, and opportunities for improvement. Support implementation training on new processes or improvements identified through PDCA cycles Drive year over year optimization opportunities in all areas of operations, including manufacturing and sourcing. Provide feedback/escalate systemic concerns to tech teams regarding approaches that are cost-inefficient or detrimental to scaling. Advices production directors and sr. managers on technology and execution decisions. Unblocks production teams and increases the speed of delivery. Negotiates resources and priorities across different technology stakeholders. Create new tools and business processes that simplify, standardize and enable operational excellence across the entire production value stream. Ensure effective communication of changes and improvements across the organization. Perform internal audits to assess adherence to procedures, systems and standards. A day in the life This role will be highly collaborative, requiring partnerships with cross-functional production stakeholders to drive positive results. This role requires the ability to advocate on behalf of our customers (internal and external) and an ability to push back without being adversarial. This role will be supporting production of satellite operations across our facilities in Redmond and Kirkland, WA. A typical day for this role will be working directly with production teams and value stream owners on plan execution and check process adherence. Throughout the day, an Sr. Operations TPM for satellite manufacturing must balance strategic planning with hands-on oversight of project execution. Communication skills are crucial, as they interact with various stakeholders including customers, suppliers, and internal teams. The role requires strong leadership to motivate and coordinate teams towards achieving project goals while maintaining a focus on quality, efficiency, and adherence to timelines. Overall, the role demands strategic thinking, effective leadership, and meticulous oversight to drive satellite manufacturing projects forward successfully. This role will tackle challenging, novel situations every day and have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a high degree of ambiguity and relish the idea of solving problems that haven't been solved at scale before. Along the way, we guarantee that you will learn a lot, have fun and make a positive impact on millions of people. About the team Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. To deliver these complex solutions, as the Senior Technical Program Manager you will partner with peers across all Kuiper teams, including hardware, software, supply chain, manufacturing, launch, facilities, finance, compliance, and HR. This role includes direct responsibility for program management of planning, manufacturing, integration, and test of production value stream. This is a highly technical role requiring experience with integrated hardware and software as well as some appreciation for complex applications and manufacturing systems. Candidate superpowers should include bias for action, ownership, insist on high standards, stakeholder management, innovation, creating clarity out of ambiguity, and enabling productive collaboration across different organization. BASIC QUALIFICATIONS - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 3+ Years working directly in high paced manufacturing or production environments. PREFERRED QUALIFICATIONS - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
A facilities management business is looking for a Commercial Finance Manager. Your new company A company that has developed massively in the last 10 years and benefited from large-scale investment from a big player in the Real estate space, this company have contracts with some of the UKs biggest household names and provide multi- service offerings. Your new role Working as part of a finance team geared towards quality and the delivery of strategic insight, this company are looking for an experienced leader from a reporting background who can review and manage this process but ultimately has an acumen to really get involved in the analytical/partnering led capacity, pushing long term value. Duties: Overall ownership for financial reporting, including statutory accounts and audit liaisonReview of management accountsManagement of transactional team across two sitesBusiness partnering and financial review of contract performanceOngoing variance analysis and trend analysis to support Business Partnering initiativesBusiness partnering with operational budget holders What you'll need to succeed You will need to have experience taking oversight of financial reporting, ideally in a contract led business or a business with large labour force. Demonstrable experience of adding commercial value, working with operations and business partnering would be ideal. What you'll get in return You will get to really be part of a very exciting business, that have grown massively and have a fast paced atmosphere in their teams. You will get to be part of a business that really respect the quality of your outputs and reward and recognise this regularly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Jul 19, 2025
Full time
A facilities management business is looking for a Commercial Finance Manager. Your new company A company that has developed massively in the last 10 years and benefited from large-scale investment from a big player in the Real estate space, this company have contracts with some of the UKs biggest household names and provide multi- service offerings. Your new role Working as part of a finance team geared towards quality and the delivery of strategic insight, this company are looking for an experienced leader from a reporting background who can review and manage this process but ultimately has an acumen to really get involved in the analytical/partnering led capacity, pushing long term value. Duties: Overall ownership for financial reporting, including statutory accounts and audit liaisonReview of management accountsManagement of transactional team across two sitesBusiness partnering and financial review of contract performanceOngoing variance analysis and trend analysis to support Business Partnering initiativesBusiness partnering with operational budget holders What you'll need to succeed You will need to have experience taking oversight of financial reporting, ideally in a contract led business or a business with large labour force. Demonstrable experience of adding commercial value, working with operations and business partnering would be ideal. What you'll get in return You will get to really be part of a very exciting business, that have grown massively and have a fast paced atmosphere in their teams. You will get to be part of a business that really respect the quality of your outputs and reward and recognise this regularly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
London Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. The Payments team at is dedicated to delivering seamless and intuitive funding experiences for our users. Whether facilitating fiat deposits and withdrawals or enabling smooth crypto on-ramps and off-ramps for DeFi access, our goal is to eliminate friction and make getting started effortless. We strive to build world-class payment solutions that empower our clients to interact with crypto and traditional finance with ease. The team also looks at protecting us against fraud. We are looking for an experienced and technical and process-minded Senior/Lead Product Manager - Fiat experience to lead our Global payment rail expansion and anti-fraud practice. You will especially make sure that our users' deposit and withdrawal experience Globally is top-tier both with fiat and crypto. WHAT YOU WILL DO Optimize and expand our local fiat support capabilities, enabling our Global customers to deposit, and pay with their local currency. Optimize the payments UX to enhance conversion Own relationships with banks and payment gateways Globally Work with the brokerage team to enable trading in these local currencies. Build an industry-leading risk and anti-fraud function by collaborating with industry experts to identify benchmarks and develop strategies to exceed them. Create and execute a product roadmap, monitoring trends to identify risks, opportunities and new products/improvements. Implement and maintain systems that detect and prevent fraudulent activities, utilizing advanced analytics, machine learning models, and real-time monitoring systems Consistently assess and analyze the impact of existing and new features on key KPIs and user engagement. Collaborate with engineering, data science, operations, compliance and other teams to design and implement fraud detection and prevention tools. Work with external vendors on opportunities and solutions to protect against fraud Conduct root cause analysis of fraud incidents and develop corrective action plans. Partner with the Risk Operations team to design new automation/tooling that enhances their effectiveness. Manage timelines and follow multiple product roadmaps to organize timely feature releases and minimize release delays. WHAT YOU WILL NEED You are driven, curious and proactive, with a strong business acumen 5-8 years of experience in Product Management roles of which at least 3 years in payments and fraud Payment rail knowledge (cards, ACH, Apple Pay, SEPA, Faster Payments, etc.) and/or experience with risk and fraud teams applying data science to solve fraud problems. Demonstrable experience supporting new rails or currency for a Global Consumer Fintech Experience working in payments, fraud prevention, risk management, or a related field within consumer financial services with a big plus for crypto Strong analytical and problem-solving skills, with the ability to interpret complex data and trends. Experience working on cross functional teams and managing timelines. Excellent verbal and written communication skills to write thorough feature requirement documents and work with stakeholders and upper management. Detail and design oriented and always thinking of the end-user experience. A proven track record of shipping products in a technical environment and working with developers on a day-to-day basis. COMPENSATION & PERKS Full-time salary based on experience and meaningful equity in an industry-leading company Hybrid model: working from home & on-site in our central London office Unlimited vacation policy; work hard and take time when you need it The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business need at the time. You may contact our Data Protection Officer by email at . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you open to Hybrid setup? Select Do you have the right to work in the country you're applying for? Select
Jul 19, 2025
Full time
London Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. The Payments team at is dedicated to delivering seamless and intuitive funding experiences for our users. Whether facilitating fiat deposits and withdrawals or enabling smooth crypto on-ramps and off-ramps for DeFi access, our goal is to eliminate friction and make getting started effortless. We strive to build world-class payment solutions that empower our clients to interact with crypto and traditional finance with ease. The team also looks at protecting us against fraud. We are looking for an experienced and technical and process-minded Senior/Lead Product Manager - Fiat experience to lead our Global payment rail expansion and anti-fraud practice. You will especially make sure that our users' deposit and withdrawal experience Globally is top-tier both with fiat and crypto. WHAT YOU WILL DO Optimize and expand our local fiat support capabilities, enabling our Global customers to deposit, and pay with their local currency. Optimize the payments UX to enhance conversion Own relationships with banks and payment gateways Globally Work with the brokerage team to enable trading in these local currencies. Build an industry-leading risk and anti-fraud function by collaborating with industry experts to identify benchmarks and develop strategies to exceed them. Create and execute a product roadmap, monitoring trends to identify risks, opportunities and new products/improvements. Implement and maintain systems that detect and prevent fraudulent activities, utilizing advanced analytics, machine learning models, and real-time monitoring systems Consistently assess and analyze the impact of existing and new features on key KPIs and user engagement. Collaborate with engineering, data science, operations, compliance and other teams to design and implement fraud detection and prevention tools. Work with external vendors on opportunities and solutions to protect against fraud Conduct root cause analysis of fraud incidents and develop corrective action plans. Partner with the Risk Operations team to design new automation/tooling that enhances their effectiveness. Manage timelines and follow multiple product roadmaps to organize timely feature releases and minimize release delays. WHAT YOU WILL NEED You are driven, curious and proactive, with a strong business acumen 5-8 years of experience in Product Management roles of which at least 3 years in payments and fraud Payment rail knowledge (cards, ACH, Apple Pay, SEPA, Faster Payments, etc.) and/or experience with risk and fraud teams applying data science to solve fraud problems. Demonstrable experience supporting new rails or currency for a Global Consumer Fintech Experience working in payments, fraud prevention, risk management, or a related field within consumer financial services with a big plus for crypto Strong analytical and problem-solving skills, with the ability to interpret complex data and trends. Experience working on cross functional teams and managing timelines. Excellent verbal and written communication skills to write thorough feature requirement documents and work with stakeholders and upper management. Detail and design oriented and always thinking of the end-user experience. A proven track record of shipping products in a technical environment and working with developers on a day-to-day basis. COMPENSATION & PERKS Full-time salary based on experience and meaningful equity in an industry-leading company Hybrid model: working from home & on-site in our central London office Unlimited vacation policy; work hard and take time when you need it The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business need at the time. You may contact our Data Protection Officer by email at . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you open to Hybrid setup? Select Do you have the right to work in the country you're applying for? Select
Group Tax Manager - Colchester Your new company Global provider of outsourced business solutions Your new role The Group Tax Manager is based in the UK, reporting to the Group Financial Controller, with the responsibility of overseeing the group's tax affairs. As well as ensuing regulatory compliance, the role will look to add value by utilising tax incentives and the optimising the global structure whilst managing the group's tax risk profile. They will implement a robust tax governance program and provide support in areas that have material tax implications including M&A transactions, intra-group funding, corporate structure and transfer pricing. They will ensure that there is compliance with all filing obligations on a timely basis. There should also be an overview of accurate reporting of tax balances in accounts, as well as management of tax risk provisions. Your responsibilities: To improve the tax governance of the Group, ensuring robust processes and controls are implemented and maintained.To keep abreast of legislative changes and determine any effects that they may have on the Group, and plan accordingly.To ensure the comprehensive management of tax by agreeing roles and responsibilities between the various departments.To provide a stronger link to finance managers to ensure that tax requirements in local legislation are properly managed, including compliance requirements, withholding tax payments etc. To carry out finance manager training where appropriate and ensure that the relevant skills are owned by personnel with tax responsibilities.To ensure transfer pricing requirements are met, including the maintenance of master and local files, which will require all countries of operations with intra-group charges backed by legal agreements.To work with procurement to ensure tax costs are properly understood and relevant clauses inserted in contracts.To work with Treasury to ensure that the most tax efficient external and intra-group funding is maintained, taking account of transfer pricing concerns including Thin Capitalisation.To conduct regular reviews of corporate structure (including oversight of companies' tax residency) to ensure that the most tax efficient structure is present, especially given changes in Business streams and legislation.To maintain good relationships with external providers and ensure that fees are appropriately managed.To ensure tax compliance is kept up to date and manage any tax controversies with tax authorities.To maintain a tax risk register and update any tax provisions that should be reflected in statutory accounts, and which should be regularly reported to the audit committee, liaising with external auditors where required.To provide ongoing support for M&A, including how best to structure deals, complete due diligence and ensure that legal contracts are effective from a tax perspective.To review tax calculation and disclosure required for statutory accounts.To adhere to various reporting requirements and track any new requirements that may arise due to changes in Group size, including Senior Accounting Officer rules, determining tax strategy, country by country reporting, Pillar 2 etc.Assist with the Group's compliance program and training across the group What you'll need to succeed CA or CTA qualified.Strong technical and research skills with relevant experience within industry and/or practice.Functional excellence and strong communication and relationship building skills at all levels, across different nationalities.The ability to assimilate and present precise, accurate and timely data to management in both informal and formal situations.Enjoys challenging the status quo and looks for continuous improvement in delivering better business results.A self-starter with good problem-solving skills, a high level of accuracy and attention to detail.Strong presentation and negotiation skills in the context of dealing with tax authorities.Strong people management skills with the ability to train, mentor and develop staff and manage third party resources.Ability to influence the Senior Management team. What you'll get in return Competitive base salary25 days annual leavecompany contributory pension plancash back health care scheme, life assurancecar salary exchange schemePotential to progress within the company, with global opportunities updated regularly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jul 19, 2025
Full time
Group Tax Manager - Colchester Your new company Global provider of outsourced business solutions Your new role The Group Tax Manager is based in the UK, reporting to the Group Financial Controller, with the responsibility of overseeing the group's tax affairs. As well as ensuing regulatory compliance, the role will look to add value by utilising tax incentives and the optimising the global structure whilst managing the group's tax risk profile. They will implement a robust tax governance program and provide support in areas that have material tax implications including M&A transactions, intra-group funding, corporate structure and transfer pricing. They will ensure that there is compliance with all filing obligations on a timely basis. There should also be an overview of accurate reporting of tax balances in accounts, as well as management of tax risk provisions. Your responsibilities: To improve the tax governance of the Group, ensuring robust processes and controls are implemented and maintained.To keep abreast of legislative changes and determine any effects that they may have on the Group, and plan accordingly.To ensure the comprehensive management of tax by agreeing roles and responsibilities between the various departments.To provide a stronger link to finance managers to ensure that tax requirements in local legislation are properly managed, including compliance requirements, withholding tax payments etc. To carry out finance manager training where appropriate and ensure that the relevant skills are owned by personnel with tax responsibilities.To ensure transfer pricing requirements are met, including the maintenance of master and local files, which will require all countries of operations with intra-group charges backed by legal agreements.To work with procurement to ensure tax costs are properly understood and relevant clauses inserted in contracts.To work with Treasury to ensure that the most tax efficient external and intra-group funding is maintained, taking account of transfer pricing concerns including Thin Capitalisation.To conduct regular reviews of corporate structure (including oversight of companies' tax residency) to ensure that the most tax efficient structure is present, especially given changes in Business streams and legislation.To maintain good relationships with external providers and ensure that fees are appropriately managed.To ensure tax compliance is kept up to date and manage any tax controversies with tax authorities.To maintain a tax risk register and update any tax provisions that should be reflected in statutory accounts, and which should be regularly reported to the audit committee, liaising with external auditors where required.To provide ongoing support for M&A, including how best to structure deals, complete due diligence and ensure that legal contracts are effective from a tax perspective.To review tax calculation and disclosure required for statutory accounts.To adhere to various reporting requirements and track any new requirements that may arise due to changes in Group size, including Senior Accounting Officer rules, determining tax strategy, country by country reporting, Pillar 2 etc.Assist with the Group's compliance program and training across the group What you'll need to succeed CA or CTA qualified.Strong technical and research skills with relevant experience within industry and/or practice.Functional excellence and strong communication and relationship building skills at all levels, across different nationalities.The ability to assimilate and present precise, accurate and timely data to management in both informal and formal situations.Enjoys challenging the status quo and looks for continuous improvement in delivering better business results.A self-starter with good problem-solving skills, a high level of accuracy and attention to detail.Strong presentation and negotiation skills in the context of dealing with tax authorities.Strong people management skills with the ability to train, mentor and develop staff and manage third party resources.Ability to influence the Senior Management team. What you'll get in return Competitive base salary25 days annual leavecompany contributory pension plancash back health care scheme, life assurancecar salary exchange schemePotential to progress within the company, with global opportunities updated regularly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Junior HR Business Partner page is loaded Junior HR Business Partner Apply locations London - Shoreditch time type Full time posted on Posted 2 Days Ago job requisition id R25_01467 YOUR CHALLENGE Act as a trusted HR partner to managers, providing timely coaching and guidance while ensuring smooth coordination with the shared service center and benefits vendors. You will also take ownership of compliance activities like payroll input and SOX audits to support the integrity of HR operations. ABOUT YOU You are a proactive and detail-oriented HR professional with 1-3 years of experience supporting managers and Primos through coaching and HR guidance. You thrive in a fast-paced environment, have strong interpersonal skills, and can effectively collaborate with shared service centers and external vendors. Your solid understanding of HR policies, payroll processes, and compliance requirements, including SOX audits, enables you to contribute confidently to the team's success. RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE Act as a trusted point of contact for line managers, providing day-to-day HR support, coaching, and guidance on Primo matters including performance, development, employee relations, and team effectiveness. Assist in implementing HR initiatives aligned with the overall business strategy and HR plans. Provide first-line support on employee relations cases, ensuring fair and consistent application of HR policies and escalating more complex issues as needed. Advise Primos and managers on HR policies, procedures, and best practices, ensuring compliance with Bacardi and legal standards. Serve as the key link to the Shared Service Center (BES) for operational HR processes, including recruitment coordination, Primo data, reporting, and benefits administration. Provide accurate and timely monthly payroll input to the Shared Service Center (BES) and ensure service delivery standards are met. Support the performance and development review cycle, providing tools, communication, and guidance to ensure timely and effective execution. Support the identification of training needs and coordinate to implement development initiatives for Primos and teams. Assist in the delivery of organizational change programs by supporting communication, transition activities, and manager readiness. Contribute to Primo engagement activities, team-building initiatives, recognition programs, and culture-building efforts across the organization. Ensure all HR practices follow internal policies and comply with relevant employment laws and regulatory requirements. Take charge of SOX compliance audits related to HR processes, coordinating audit activities, gathering documentation, addressing audit queries, and ensuring controls are in place and effective. Act as the primary contact for external benefits vendors, managing relationships, supporting Primos with benefit queries, and ensuring smooth delivery of services. Maintain regular contact with benefits providers to ensure service quality, resolve issues, and keep internal stakeholders informed of any changes. SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY 1-3 years of experience in HR roles such as business partnering, employee relations, or HR operations, with SSC and payroll exposure preferred. Bachelor's degree in HR, Business Administration, Psychology, or related field; HR certifications a plus. Strong interpersonal and coaching skills to effectively partner with managers and Primos at all levels. Excellent organizational skills with keen attention to detail and the ability to handle confidential information discreetly. Proficient in Microsoft Word, Excel, and PowerPoint, with strong analytical abilities to interpret and summarize HR data. Sound business judgment, independent decision-making, and problem-solving skills in a fast-paced environment. Familiarity with HRIS, payroll processes, benefits vendor management, and compliance (including SOX audits). PERSONAL QUALITIES Belonging: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become. Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others. People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance. Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with. Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience. LEADERSHIP AGILITY At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level. Belonging: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity. U.S. applicants have rights under Federal Employment Laws. Perks of Working for us At Bacardi,we arecommitted toproviding ourPrimos (employees) with a comprehensive Total Rewards package ofcompensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance. Compensation, Paid Time Off & Retirement: Competitive Pay Package Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community) Retirement/Pension Plan Health & Wellbeing Medical, Critical Illness, and Life Insurance Calm Meditation App subscription (free) Employee Assistance Programs Best-in-class, family-friendly, and inclusive leave policies Additional Benefits The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution. Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.
Jul 19, 2025
Full time
Junior HR Business Partner page is loaded Junior HR Business Partner Apply locations London - Shoreditch time type Full time posted on Posted 2 Days Ago job requisition id R25_01467 YOUR CHALLENGE Act as a trusted HR partner to managers, providing timely coaching and guidance while ensuring smooth coordination with the shared service center and benefits vendors. You will also take ownership of compliance activities like payroll input and SOX audits to support the integrity of HR operations. ABOUT YOU You are a proactive and detail-oriented HR professional with 1-3 years of experience supporting managers and Primos through coaching and HR guidance. You thrive in a fast-paced environment, have strong interpersonal skills, and can effectively collaborate with shared service centers and external vendors. Your solid understanding of HR policies, payroll processes, and compliance requirements, including SOX audits, enables you to contribute confidently to the team's success. RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE Act as a trusted point of contact for line managers, providing day-to-day HR support, coaching, and guidance on Primo matters including performance, development, employee relations, and team effectiveness. Assist in implementing HR initiatives aligned with the overall business strategy and HR plans. Provide first-line support on employee relations cases, ensuring fair and consistent application of HR policies and escalating more complex issues as needed. Advise Primos and managers on HR policies, procedures, and best practices, ensuring compliance with Bacardi and legal standards. Serve as the key link to the Shared Service Center (BES) for operational HR processes, including recruitment coordination, Primo data, reporting, and benefits administration. Provide accurate and timely monthly payroll input to the Shared Service Center (BES) and ensure service delivery standards are met. Support the performance and development review cycle, providing tools, communication, and guidance to ensure timely and effective execution. Support the identification of training needs and coordinate to implement development initiatives for Primos and teams. Assist in the delivery of organizational change programs by supporting communication, transition activities, and manager readiness. Contribute to Primo engagement activities, team-building initiatives, recognition programs, and culture-building efforts across the organization. Ensure all HR practices follow internal policies and comply with relevant employment laws and regulatory requirements. Take charge of SOX compliance audits related to HR processes, coordinating audit activities, gathering documentation, addressing audit queries, and ensuring controls are in place and effective. Act as the primary contact for external benefits vendors, managing relationships, supporting Primos with benefit queries, and ensuring smooth delivery of services. Maintain regular contact with benefits providers to ensure service quality, resolve issues, and keep internal stakeholders informed of any changes. SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY 1-3 years of experience in HR roles such as business partnering, employee relations, or HR operations, with SSC and payroll exposure preferred. Bachelor's degree in HR, Business Administration, Psychology, or related field; HR certifications a plus. Strong interpersonal and coaching skills to effectively partner with managers and Primos at all levels. Excellent organizational skills with keen attention to detail and the ability to handle confidential information discreetly. Proficient in Microsoft Word, Excel, and PowerPoint, with strong analytical abilities to interpret and summarize HR data. Sound business judgment, independent decision-making, and problem-solving skills in a fast-paced environment. Familiarity with HRIS, payroll processes, benefits vendor management, and compliance (including SOX audits). PERSONAL QUALITIES Belonging: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become. Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others. People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance. Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with. Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience. LEADERSHIP AGILITY At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level. Belonging: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity. U.S. applicants have rights under Federal Employment Laws. Perks of Working for us At Bacardi,we arecommitted toproviding ourPrimos (employees) with a comprehensive Total Rewards package ofcompensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance. Compensation, Paid Time Off & Retirement: Competitive Pay Package Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community) Retirement/Pension Plan Health & Wellbeing Medical, Critical Illness, and Life Insurance Calm Meditation App subscription (free) Employee Assistance Programs Best-in-class, family-friendly, and inclusive leave policies Additional Benefits The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution. Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.
About Us: TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 37 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding further but it's not just about karting! We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options. Why Join Us? A Career in the Fast Lane: At TeamSport, we encourage the growth of future managers by promoting internal development and upskilling opportunities. Community Champions: Beyond being Carbon Neutral, we're actively making a positive impact in the communities we touch. Join us in supporting causes and charities that resonate with today's generation. Best Places to Work: Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform. Join a team that values your energy and enthusiasm. Our Values: Put the Customer on Pole: Make every karting experience unforgettable. One Crew: We're a close-knit team, fuelled by energy and fun! Stand Up and Stand Out: We Innovate, lead, and make our mark in the industry. Emphasis on Small Details: We get that the little things matter. Fuelled by Fun: It's not just a job; it's about enjoying what we do. The Role: Reporting directly to the Area Manager you'll take the lead in making sure our daily operations run smoothly and to the highest standard. You'll make sure all company procedures are followed, wage budgets are kept on track, and every department delivers great service, safely and consistently. You'll coach and develop your crew, keep an eye on standards, and play a key part in making Gosport a brilliant place to work and visit. You will continue to coach and grow your crew members and assist the wider business in being recognised as a Great Place to Work What were looking for You are a hands-on operator who sets the tone for the whole site. You'll be on the ground, working alongside your crew - especially during busy weekends and evenings - making sure all company procedures are followed, wage budgets stay on track, and standards are consistently high. You'll lead by example, coach and develop your team, and help make Gosport a standout place to work and visit. About you: You're a motivator with strong leadership skills. Your communication is top-notch, with a leadership style that adapts to the situation and the person. Flexibility is your middle name; our operation runs 7 days a week, from dawn till dusk. You're a pro at influencing and collaborating across all levels of the business. You've got a knack for proactive organisation and time management. Promoting equality, diversity, and an inclusive work environment is second nature. You've got the lowdown on Health and Safety, Food, and Consumer legislation. Your Duties: Lead the team to hit all departmental KPIs, including wage ratio and financial targets. Foster collaboration between departments for stakeholder satisfaction and service level agreement adherence. Keep all departments running smoothly, maintaining top-notch service and safety in line with Standard Operating Procedures (SOP). Manage departmental budgets like a pro, keeping costs within limits and maximising profitability. Always on the lookout for new revenue streams to boost the bottom line. Ensure all team members follow company policies, Health and Safety requirements, and relevant legislation to minimise risks and protect the business's reputation. Offer oversight and support to prevent accidents and maintain consistency across all areas. Build a culture of effective people management through recruitment, performance management, training, and talent management. Please note: As a leisure and hospitality business, our peak times are during evenings and weekends. Therefore, flexibility to work during these hours is essential for this role. You are likely to have one in three weekends off. Ready to Join the Race? Apply now to be part of an amazing team! If you are shortlisted, you will receive an email from the recruitment team with next steps Please note: Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies
Jul 19, 2025
Full time
About Us: TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 37 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding further but it's not just about karting! We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options. Why Join Us? A Career in the Fast Lane: At TeamSport, we encourage the growth of future managers by promoting internal development and upskilling opportunities. Community Champions: Beyond being Carbon Neutral, we're actively making a positive impact in the communities we touch. Join us in supporting causes and charities that resonate with today's generation. Best Places to Work: Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform. Join a team that values your energy and enthusiasm. Our Values: Put the Customer on Pole: Make every karting experience unforgettable. One Crew: We're a close-knit team, fuelled by energy and fun! Stand Up and Stand Out: We Innovate, lead, and make our mark in the industry. Emphasis on Small Details: We get that the little things matter. Fuelled by Fun: It's not just a job; it's about enjoying what we do. The Role: Reporting directly to the Area Manager you'll take the lead in making sure our daily operations run smoothly and to the highest standard. You'll make sure all company procedures are followed, wage budgets are kept on track, and every department delivers great service, safely and consistently. You'll coach and develop your crew, keep an eye on standards, and play a key part in making Gosport a brilliant place to work and visit. You will continue to coach and grow your crew members and assist the wider business in being recognised as a Great Place to Work What were looking for You are a hands-on operator who sets the tone for the whole site. You'll be on the ground, working alongside your crew - especially during busy weekends and evenings - making sure all company procedures are followed, wage budgets stay on track, and standards are consistently high. You'll lead by example, coach and develop your team, and help make Gosport a standout place to work and visit. About you: You're a motivator with strong leadership skills. Your communication is top-notch, with a leadership style that adapts to the situation and the person. Flexibility is your middle name; our operation runs 7 days a week, from dawn till dusk. You're a pro at influencing and collaborating across all levels of the business. You've got a knack for proactive organisation and time management. Promoting equality, diversity, and an inclusive work environment is second nature. You've got the lowdown on Health and Safety, Food, and Consumer legislation. Your Duties: Lead the team to hit all departmental KPIs, including wage ratio and financial targets. Foster collaboration between departments for stakeholder satisfaction and service level agreement adherence. Keep all departments running smoothly, maintaining top-notch service and safety in line with Standard Operating Procedures (SOP). Manage departmental budgets like a pro, keeping costs within limits and maximising profitability. Always on the lookout for new revenue streams to boost the bottom line. Ensure all team members follow company policies, Health and Safety requirements, and relevant legislation to minimise risks and protect the business's reputation. Offer oversight and support to prevent accidents and maintain consistency across all areas. Build a culture of effective people management through recruitment, performance management, training, and talent management. Please note: As a leisure and hospitality business, our peak times are during evenings and weekends. Therefore, flexibility to work during these hours is essential for this role. You are likely to have one in three weekends off. Ready to Join the Race? Apply now to be part of an amazing team! If you are shortlisted, you will receive an email from the recruitment team with next steps Please note: Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies
Location: London†Position: People Business Partner††Full time permanent†Welcome to†Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with†exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.†We're looking for a People Business Partner to join our brilliant People Team based in London (travelling regularly to our other properties across the region), reporting into our European Head of People and partnering closely with our Operations Directors and General Managers. We are looking for someone who is a curious, empathetic learner, who loves to coach people and figure out how to do things quickly, clearly, with kindness whilst having fun! You'll be encouraged to try new things and you'll be supported to learn, grow and take risks. If you love coaching, training, collaborating and figuring things out on the fly (with data!) you'll thrive here.†Benefits: We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured we celebrate that too:†Paid family leave (>1 year of service)†Annual Bonus;- based on your contribution and impact Discounted rates for overnight stays for you, your family and friends†Refer and earn scheme - earn up to £/€550†Cycle to work scheme- to support a healthy lifestyle and our planet†Education Support to help you foster new skills†Volunteer days: 2 paid volunteer days per year†Support for you and your family when you need it with our Employee Assistance Program (EAP)†Staff rates: From €25 per night - Overnight stays for you, and your family and friends†What you'll do for us:†Partner with General Managers and their leadership teams to build engaged, high-performing teams through coaching and training interventions.††Provide coaching and support on employee relations matters, ensuring alignment with our culture and SCG values.†Partner with our Regional Operations Directors and General Managers to drive a best-in-class people experience for every SCG team member†Lead or contribute to People projects in areas such as Government Directives, DEI, and Engagement.††Partner with our central People team to ensure all employment contracts, how to guides, and practices compile with relevant legal compliance and best practice for the jurisdiction.†Work closely with our inhouse recruitment team and hiring managers to ensure we hireworld class talent and deliver an exceptional pre-start and onboarding experience†Partner with our L&D Manager to identify opportunities for coaching, and learning across our teams- to grow leadership capability across all levels of our leadership structure†Ideally you will have the following:†4-5 years + experience as a HRBP or HR Manager, coaching Leaders and Managers, resolving problems and changing peoples minds with data!††Ability to work through ambiguity with kindness and clarity†Ability to make data led decisions and influence Leaders†Brings fresh perspective, challenges the status quo, and takes initiative to build forward-looking solutions guided by data and insight.†Bachelor's degree in Human Resources or a related field required, along with professional certification such as CIPD (ideal but not essential!)†A passion for learning and developing (changing your own mind is important too!)†Pace; We are growing and move quickly!†Communicates clearly and confidently, building trust and influencing positive outcomes across all levels of the organisation.†Extensive knowledge of employment law in UK†With hyper growth comes ambiguity, we are all facing new problems that need to be overcome quickly, if you are someone who thrives with high pace and ambiguity you'll love working here. We also love having our minds changed, with data and making data led decisions, if you've at least 4 years experience as a HRBP and or HR Manager doing similar work and think it's the right environment we'd love to hear from you.†Staycity Group is committed to diversity, equity and inclusion. We believe that everyone is unique and that these individual differences are valuable. We welcome your application whatever your background, situation or identity. As long as you are passionate about making guests happy, you are strongly encouraged to build a career with us.â€
Jul 19, 2025
Full time
Location: London†Position: People Business Partner††Full time permanent†Welcome to†Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with†exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.†We're looking for a People Business Partner to join our brilliant People Team based in London (travelling regularly to our other properties across the region), reporting into our European Head of People and partnering closely with our Operations Directors and General Managers. We are looking for someone who is a curious, empathetic learner, who loves to coach people and figure out how to do things quickly, clearly, with kindness whilst having fun! You'll be encouraged to try new things and you'll be supported to learn, grow and take risks. If you love coaching, training, collaborating and figuring things out on the fly (with data!) you'll thrive here.†Benefits: We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured we celebrate that too:†Paid family leave (>1 year of service)†Annual Bonus;- based on your contribution and impact Discounted rates for overnight stays for you, your family and friends†Refer and earn scheme - earn up to £/€550†Cycle to work scheme- to support a healthy lifestyle and our planet†Education Support to help you foster new skills†Volunteer days: 2 paid volunteer days per year†Support for you and your family when you need it with our Employee Assistance Program (EAP)†Staff rates: From €25 per night - Overnight stays for you, and your family and friends†What you'll do for us:†Partner with General Managers and their leadership teams to build engaged, high-performing teams through coaching and training interventions.††Provide coaching and support on employee relations matters, ensuring alignment with our culture and SCG values.†Partner with our Regional Operations Directors and General Managers to drive a best-in-class people experience for every SCG team member†Lead or contribute to People projects in areas such as Government Directives, DEI, and Engagement.††Partner with our central People team to ensure all employment contracts, how to guides, and practices compile with relevant legal compliance and best practice for the jurisdiction.†Work closely with our inhouse recruitment team and hiring managers to ensure we hireworld class talent and deliver an exceptional pre-start and onboarding experience†Partner with our L&D Manager to identify opportunities for coaching, and learning across our teams- to grow leadership capability across all levels of our leadership structure†Ideally you will have the following:†4-5 years + experience as a HRBP or HR Manager, coaching Leaders and Managers, resolving problems and changing peoples minds with data!††Ability to work through ambiguity with kindness and clarity†Ability to make data led decisions and influence Leaders†Brings fresh perspective, challenges the status quo, and takes initiative to build forward-looking solutions guided by data and insight.†Bachelor's degree in Human Resources or a related field required, along with professional certification such as CIPD (ideal but not essential!)†A passion for learning and developing (changing your own mind is important too!)†Pace; We are growing and move quickly!†Communicates clearly and confidently, building trust and influencing positive outcomes across all levels of the organisation.†Extensive knowledge of employment law in UK†With hyper growth comes ambiguity, we are all facing new problems that need to be overcome quickly, if you are someone who thrives with high pace and ambiguity you'll love working here. We also love having our minds changed, with data and making data led decisions, if you've at least 4 years experience as a HRBP and or HR Manager doing similar work and think it's the right environment we'd love to hear from you.†Staycity Group is committed to diversity, equity and inclusion. We believe that everyone is unique and that these individual differences are valuable. We welcome your application whatever your background, situation or identity. As long as you are passionate about making guests happy, you are strongly encouraged to build a career with us.â€
HR Administrator 4 months Belfast Your new company This is an exciting opportunity to join a large, respected public sector organisation that provides essential services across Northern Ireland. Known for its commitment to service excellence and employee development, this organisation offers a collaborative and inclusive working environment where your skills will be valued and nurtured. Your new role As an HR Administrator, you will play a key role in delivering a high-quality, customer-focused HR service. You'll be responsible for managing a range of transactional HR processes, ensuring compliance with policies, procedures, and employment legislation.Your responsibilities will include: Coordinating HR administrative processes and maintaining accurate records. Providing advice to staff and managers on HR policies and terms and conditions. Supporting the use of electronic HR systems and contributing to data reporting. Liaising with internal departments and external partners to ensure smooth service delivery. Assisting with training coordination, minute-taking, and project support. Supporting recruitment, performance reviews, and general HR operations. This is a varied and rewarding role that offers the chance to develop your HR expertise in a supportive team environment. What you'll need to succeed A Level 4 qualification (or higher) and at least 1 year's experience in an HR department. OR 4 GCSEs (Grades A-C / 9-4 including English) and 2 years' admin/customer service experience, with at least 1 year in HR. OR 3 years' admin/customer service experience, including 1 year in HR. At least 1 year's experience using SAP GUI (HRPTS) for HR actions such as new starts, leavers, and contractual changes. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Knowledge of HR policies, employment law, and equality legislation. Strong communication, planning, and organisational skills. The ability to work independently and as part of a team, managing multiple priorities. What you'll get in return Competitive salary and permanent contract. Opportunities for professional development and career progression. A supportive and inclusive team culture. Flexible working arrangements and generous leave entitlements. The chance to contribute to meaningful public sector work that impacts lives across the region. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jul 19, 2025
Seasonal
HR Administrator 4 months Belfast Your new company This is an exciting opportunity to join a large, respected public sector organisation that provides essential services across Northern Ireland. Known for its commitment to service excellence and employee development, this organisation offers a collaborative and inclusive working environment where your skills will be valued and nurtured. Your new role As an HR Administrator, you will play a key role in delivering a high-quality, customer-focused HR service. You'll be responsible for managing a range of transactional HR processes, ensuring compliance with policies, procedures, and employment legislation.Your responsibilities will include: Coordinating HR administrative processes and maintaining accurate records. Providing advice to staff and managers on HR policies and terms and conditions. Supporting the use of electronic HR systems and contributing to data reporting. Liaising with internal departments and external partners to ensure smooth service delivery. Assisting with training coordination, minute-taking, and project support. Supporting recruitment, performance reviews, and general HR operations. This is a varied and rewarding role that offers the chance to develop your HR expertise in a supportive team environment. What you'll need to succeed A Level 4 qualification (or higher) and at least 1 year's experience in an HR department. OR 4 GCSEs (Grades A-C / 9-4 including English) and 2 years' admin/customer service experience, with at least 1 year in HR. OR 3 years' admin/customer service experience, including 1 year in HR. At least 1 year's experience using SAP GUI (HRPTS) for HR actions such as new starts, leavers, and contractual changes. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Knowledge of HR policies, employment law, and equality legislation. Strong communication, planning, and organisational skills. The ability to work independently and as part of a team, managing multiple priorities. What you'll get in return Competitive salary and permanent contract. Opportunities for professional development and career progression. A supportive and inclusive team culture. Flexible working arrangements and generous leave entitlements. The chance to contribute to meaningful public sector work that impacts lives across the region. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
