Description At Engine by Starling we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses on our technology. Engine is Starling's software-as-a-service (SaaS) business, and is the technology that was built to power Starling. Engine was formed as a separate business in early 2024. Starling has seen exceptional growth and success, largely due to how we built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped Starling achieve success. We draw upon our experience as knowledgeable bankers, and best in class technologists, to become the chosen option for these banks and preferred partners for leading consultancies. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Hybrid Working We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager, but as a guide we would like to see you in an office at least once or twice per week. About Engineering at Engine by Starling Platform engineering is something we are passionate about. We pride ourselves on delivering software in a reliable, scalable, reusable and maintainable manner. Our platform is expanding and with that brings new challenges to how we deliver our SaaS. All engineers are responsible for owning features from inception, through deployment, to running in production. Using a first principles approach, we aim to break down problems and implement solutions across every stage of that lifecycle. As an Engineer at Engine, you'll be helping to build, scale and deploy our first in class cloud native banking platform to multiple cloud providers and regions globally. You will be encouraged to get involved in all areas of our platform. We value a multi-discipline approach to engineering and a culture that supports that. Some of the disciplines you will be exposed to include: Globally deployed cloud architectures Toolchain development Build and deployment systems Observability and reliability Runtime orchestration; Control and data planes SaaS API management and security Core java platform We do not expect you to have experience in all of the above - we're looking for curious individuals who like to work across multiple disciplines and see this as an opportunity to grow and learn about other areas. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blog or our case studies with Women in Tech . Requirements We're looking for an experienced Senior or Staff Infrastructure Engineer to join the Infrastructure team. You will be the technical lead of projects critical to the success of the business, and optionally be line manager of other members of the team. You will drive the team toward finding clean and simple yet scalable solutions to technical problems. The ideal candidate will have Experience architecting, delivering and maintaining multiple complex AWS based infrastructure projects from design through to production Experience with a range of AWS services and have up to date knowledge about how they interact with each other A firm understanding of security concepts such as (M)TLS, secrets management, encryption, RBAC, etc Experience of service oriented architecture with containers, distributed systems and immutable infrastructure Been a key contributor to the remediation of production impacting incidents An understanding of how to design systems and processes that can meet future scaling requirements Contributed to achieving security and compliance certification with standards such as ISO270001, SOC2 and PCI-DSS Experience in reviewing code submitted by others, and changes proposed for release to production Worked in a zero-production-access environment and be an advocate for orchestrating all change through automation Experience writing Infrastructure as Code, particularly Terraform, and automation using a scripting language such as Go Passion about building observable and reliable systems that impact the wider engineering organisation Ability to communicate clearly in a manner that is accessible to technical and non-technical Engine colleagues, and occasionally to clients You will Take on responsibility for delivering large, complex and impactful projects covering multiple engineering domains Work with stakeholders to design hybrid-cloud systems - we use AWS and also co-locate Payment HSMs in physical data centres around the world Ensure the performance and reliability of cloud environments whilst being conscious of costs Be a champion of Engine's standards and procedures throughout the rest of Technology Share knowledge with colleagues by writing technical documentation and leading training sessions Have a passion for learning new technologies, and keep up to date with industry trends Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. You can find out more about our culture, mission and hiring on our shiny new Engineering Careers Page
Dec 07, 2025
Full time
Description At Engine by Starling we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses on our technology. Engine is Starling's software-as-a-service (SaaS) business, and is the technology that was built to power Starling. Engine was formed as a separate business in early 2024. Starling has seen exceptional growth and success, largely due to how we built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped Starling achieve success. We draw upon our experience as knowledgeable bankers, and best in class technologists, to become the chosen option for these banks and preferred partners for leading consultancies. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Hybrid Working We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager, but as a guide we would like to see you in an office at least once or twice per week. About Engineering at Engine by Starling Platform engineering is something we are passionate about. We pride ourselves on delivering software in a reliable, scalable, reusable and maintainable manner. Our platform is expanding and with that brings new challenges to how we deliver our SaaS. All engineers are responsible for owning features from inception, through deployment, to running in production. Using a first principles approach, we aim to break down problems and implement solutions across every stage of that lifecycle. As an Engineer at Engine, you'll be helping to build, scale and deploy our first in class cloud native banking platform to multiple cloud providers and regions globally. You will be encouraged to get involved in all areas of our platform. We value a multi-discipline approach to engineering and a culture that supports that. Some of the disciplines you will be exposed to include: Globally deployed cloud architectures Toolchain development Build and deployment systems Observability and reliability Runtime orchestration; Control and data planes SaaS API management and security Core java platform We do not expect you to have experience in all of the above - we're looking for curious individuals who like to work across multiple disciplines and see this as an opportunity to grow and learn about other areas. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blog or our case studies with Women in Tech . Requirements We're looking for an experienced Senior or Staff Infrastructure Engineer to join the Infrastructure team. You will be the technical lead of projects critical to the success of the business, and optionally be line manager of other members of the team. You will drive the team toward finding clean and simple yet scalable solutions to technical problems. The ideal candidate will have Experience architecting, delivering and maintaining multiple complex AWS based infrastructure projects from design through to production Experience with a range of AWS services and have up to date knowledge about how they interact with each other A firm understanding of security concepts such as (M)TLS, secrets management, encryption, RBAC, etc Experience of service oriented architecture with containers, distributed systems and immutable infrastructure Been a key contributor to the remediation of production impacting incidents An understanding of how to design systems and processes that can meet future scaling requirements Contributed to achieving security and compliance certification with standards such as ISO270001, SOC2 and PCI-DSS Experience in reviewing code submitted by others, and changes proposed for release to production Worked in a zero-production-access environment and be an advocate for orchestrating all change through automation Experience writing Infrastructure as Code, particularly Terraform, and automation using a scripting language such as Go Passion about building observable and reliable systems that impact the wider engineering organisation Ability to communicate clearly in a manner that is accessible to technical and non-technical Engine colleagues, and occasionally to clients You will Take on responsibility for delivering large, complex and impactful projects covering multiple engineering domains Work with stakeholders to design hybrid-cloud systems - we use AWS and also co-locate Payment HSMs in physical data centres around the world Ensure the performance and reliability of cloud environments whilst being conscious of costs Be a champion of Engine's standards and procedures throughout the rest of Technology Share knowledge with colleagues by writing technical documentation and leading training sessions Have a passion for learning new technologies, and keep up to date with industry trends Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. You can find out more about our culture, mission and hiring on our shiny new Engineering Careers Page
About Us 3173 is a privately owned UK firm of pensions experts with clients throughout the UK, serviced from offices in London, Belfast, Glasgow, Manchester, Birmingham, Bristol and Leeds. The 3173 Group of companies includes Dalriada Trustees Limited (Dalriada) one of the UK's largest professional pension scheme trustee companies. Spence & Partners provides full pension actuarial, consulting, investment consulting and administration services that provide simply smarter solutions for trustees, employers and members and Mantle: reimagines the traditional models of defined benefit pensions administration and actuarial valuation software. The 3173 Culture Our primary aim is to provide interesting, worthwhile and healthy careers for all our people; we believe that this emphasis sets us apart from our competitors. We are defined by our ethos and by our goal: Our ethos is an individual and collective commitment achieved through carefully balancing responsibility with freedom and flexibility, all of which is underpinned by a willingness to work interdependently. When we get this balance right, it is how we do our best work. We look after our staff first and foremost, but for a commercial purpose, which is to deliver great service profitably. By focusing on our goal, we provide the best outcomes for pension scheme members, trustees, and employers. About You You will be working as part of our outsourced pensions management and scheme secretarial team. You will act as the lead and day to day contact for our clients and will manage the delivery of services to the client through our client teams. To make an impact in this role you will be self-motivated and eager to improve member outcomes. Your technical pensions knowledge will be balanced with an ability to effectively communicate to a wide range of stakeholders. Your verbal and written communications will be tailored to suit the needs of the audience, and you will be an active promoter of our pensions management services, including helping respond to business opportunities. You should understand the importance of building and maintaining relationships with clients, networking contacts and your fellow colleagues. You will be expected to work with your team on a range of pension management and scheme secretarial appointments. Your appointments will be varied and could include managing scheme secretarial support to to project and advisor management. You will have proven project management and organisation skills as well as evidence of building and managing relationship skills. You will be able to provide leadership and support to other members of your team. You will have the capability to work independently and collaboratively with colleagues across our multi-site business, to ensure timely and high quality delivery to our clients. You will be committed and driven to deliver service excellence. Responsibilities & Criteria We are a multi-award winning pension services firm and part of an integrated group of privately owned companies. Since our inception we have grown to be one of the largest provider of pensions trusteeship and governance services in the UK, with over 300 appointments. Our pensions specialists are all employed and we are committed to providing professional careers, supporting the Pensions Management Institution (PMI) qualification for our pension managers. Our business is based on a client-centric culture which provides high-quality professional service through strong personal relationships. We have offices in Belfast, Glasgow, Manchester, London, Bristol, Leeds and Birmingham and operate in a hybrid model of working, whereby you will have the opportunity to work in the office and at home. Our team of pensions professionals come from a wide range of professional backgrounds which we would like to further enrich. Therefore we are looking for candidates with a background in pensions management, scheme secretarial, pensions consultancy, pensions administration or pensions project management. Key Responsibilities Core responsibilities include: Act as a lead for outsourced support for in-house pensions teams Act as scheme secretary on a permanent or interim basis Act as day to day contact for clients and scheme advisors Overall project management of a portfolio of pension schemes and specific projects being undertaken Oversee and maintain services in line with the client contract and internal quality standards Lead on issue resolution Oversee delivery of all aspects of pension scheme governance to ensure full compliance/no breaches Own the scheme business plan and lead on addressing any diversion from the plan Monitor budget and ensure recovery and profitability with minimal write-off, identifying out of scope activities Lead on client pensions management projects - for example, management of adviser review projects. Assist with refinement of pensions management processes Check/review supplier bills and oversee payments Business growth responsibilities include: Build a growing network of professional contacts at a regional level Identify business development opportunities and broker an introduction to the business Lead new business pitches Participate in weekly business development calls as appropriate Regularly write blogs and articles as marketing collateral Deliver on client seminars Identify and share opportunities for product and service enhancements through client proposition and revenue generating opportunities Support the growth of new business People leadership & management responsibilities Act as a line manager - setting objectives, giving feedback, appraising performance and addressing performance issues Act as a mentor and support to team members Manage resource requirement across clients Personal growth responsibilities Actively build skills and experience Keep abreast of all regulatory and governance changes Attend training, both technical and other business skills Essential Criteria Team player Solid pensions industry background, with scheme secretarial and governance experiance Recent experience in a role which specifically included occupational pension scheme responsibilities Full understanding of pension management and the work carried out by Dalriada Able to demonstrate technical understanding of pension legislation, regulations and other relevant legislation, codes of practice, including scheme management and compliance, best practice guides and a good knowledge of defined benefit and defined contribution schemes Excellent budget management skills Proven track record of project management exposure Evidence of client management responsibility and ability to manage and progress multiple strands of activity Excellent communication skills, both written and oral, with the ability to articulate technical points into lay terms Excellent organisation skills and ability to prioritise and work to client deadlines Experience of new business activity including new business pitches, networking and attending industry events. Use of computerised systems e.g. Microsoft Office products; in particular Excel, Word and PowerPoint; and the ability to learn and utilise bespoke systems and procedures. Mentoring/line management experience Excellent understanding of profitability Desirable Criteria Attainment of the Pensions Regulator's Trustee toolkit Working towards or successfully completed a relevant Professional Qualification (such as APMI or FPMI) Circumstances Location : UK Wide Working hours: Monday to Friday, 37.5 hours per week with additional hours as and when required. All roles are subject to a six-month probationary period and all prospective employees are required to complete an Access NI check. As part of the pre-hire process the successful candidate will be subject to reference checking security vetting. 3173 is an Equal Opportunity Employer. Applying with a disability or long-term health condition? As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us. If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements. We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially. To discuss this further please call and ask to speak to a member of the P&C team.
Dec 06, 2025
Full time
About Us 3173 is a privately owned UK firm of pensions experts with clients throughout the UK, serviced from offices in London, Belfast, Glasgow, Manchester, Birmingham, Bristol and Leeds. The 3173 Group of companies includes Dalriada Trustees Limited (Dalriada) one of the UK's largest professional pension scheme trustee companies. Spence & Partners provides full pension actuarial, consulting, investment consulting and administration services that provide simply smarter solutions for trustees, employers and members and Mantle: reimagines the traditional models of defined benefit pensions administration and actuarial valuation software. The 3173 Culture Our primary aim is to provide interesting, worthwhile and healthy careers for all our people; we believe that this emphasis sets us apart from our competitors. We are defined by our ethos and by our goal: Our ethos is an individual and collective commitment achieved through carefully balancing responsibility with freedom and flexibility, all of which is underpinned by a willingness to work interdependently. When we get this balance right, it is how we do our best work. We look after our staff first and foremost, but for a commercial purpose, which is to deliver great service profitably. By focusing on our goal, we provide the best outcomes for pension scheme members, trustees, and employers. About You You will be working as part of our outsourced pensions management and scheme secretarial team. You will act as the lead and day to day contact for our clients and will manage the delivery of services to the client through our client teams. To make an impact in this role you will be self-motivated and eager to improve member outcomes. Your technical pensions knowledge will be balanced with an ability to effectively communicate to a wide range of stakeholders. Your verbal and written communications will be tailored to suit the needs of the audience, and you will be an active promoter of our pensions management services, including helping respond to business opportunities. You should understand the importance of building and maintaining relationships with clients, networking contacts and your fellow colleagues. You will be expected to work with your team on a range of pension management and scheme secretarial appointments. Your appointments will be varied and could include managing scheme secretarial support to to project and advisor management. You will have proven project management and organisation skills as well as evidence of building and managing relationship skills. You will be able to provide leadership and support to other members of your team. You will have the capability to work independently and collaboratively with colleagues across our multi-site business, to ensure timely and high quality delivery to our clients. You will be committed and driven to deliver service excellence. Responsibilities & Criteria We are a multi-award winning pension services firm and part of an integrated group of privately owned companies. Since our inception we have grown to be one of the largest provider of pensions trusteeship and governance services in the UK, with over 300 appointments. Our pensions specialists are all employed and we are committed to providing professional careers, supporting the Pensions Management Institution (PMI) qualification for our pension managers. Our business is based on a client-centric culture which provides high-quality professional service through strong personal relationships. We have offices in Belfast, Glasgow, Manchester, London, Bristol, Leeds and Birmingham and operate in a hybrid model of working, whereby you will have the opportunity to work in the office and at home. Our team of pensions professionals come from a wide range of professional backgrounds which we would like to further enrich. Therefore we are looking for candidates with a background in pensions management, scheme secretarial, pensions consultancy, pensions administration or pensions project management. Key Responsibilities Core responsibilities include: Act as a lead for outsourced support for in-house pensions teams Act as scheme secretary on a permanent or interim basis Act as day to day contact for clients and scheme advisors Overall project management of a portfolio of pension schemes and specific projects being undertaken Oversee and maintain services in line with the client contract and internal quality standards Lead on issue resolution Oversee delivery of all aspects of pension scheme governance to ensure full compliance/no breaches Own the scheme business plan and lead on addressing any diversion from the plan Monitor budget and ensure recovery and profitability with minimal write-off, identifying out of scope activities Lead on client pensions management projects - for example, management of adviser review projects. Assist with refinement of pensions management processes Check/review supplier bills and oversee payments Business growth responsibilities include: Build a growing network of professional contacts at a regional level Identify business development opportunities and broker an introduction to the business Lead new business pitches Participate in weekly business development calls as appropriate Regularly write blogs and articles as marketing collateral Deliver on client seminars Identify and share opportunities for product and service enhancements through client proposition and revenue generating opportunities Support the growth of new business People leadership & management responsibilities Act as a line manager - setting objectives, giving feedback, appraising performance and addressing performance issues Act as a mentor and support to team members Manage resource requirement across clients Personal growth responsibilities Actively build skills and experience Keep abreast of all regulatory and governance changes Attend training, both technical and other business skills Essential Criteria Team player Solid pensions industry background, with scheme secretarial and governance experiance Recent experience in a role which specifically included occupational pension scheme responsibilities Full understanding of pension management and the work carried out by Dalriada Able to demonstrate technical understanding of pension legislation, regulations and other relevant legislation, codes of practice, including scheme management and compliance, best practice guides and a good knowledge of defined benefit and defined contribution schemes Excellent budget management skills Proven track record of project management exposure Evidence of client management responsibility and ability to manage and progress multiple strands of activity Excellent communication skills, both written and oral, with the ability to articulate technical points into lay terms Excellent organisation skills and ability to prioritise and work to client deadlines Experience of new business activity including new business pitches, networking and attending industry events. Use of computerised systems e.g. Microsoft Office products; in particular Excel, Word and PowerPoint; and the ability to learn and utilise bespoke systems and procedures. Mentoring/line management experience Excellent understanding of profitability Desirable Criteria Attainment of the Pensions Regulator's Trustee toolkit Working towards or successfully completed a relevant Professional Qualification (such as APMI or FPMI) Circumstances Location : UK Wide Working hours: Monday to Friday, 37.5 hours per week with additional hours as and when required. All roles are subject to a six-month probationary period and all prospective employees are required to complete an Access NI check. As part of the pre-hire process the successful candidate will be subject to reference checking security vetting. 3173 is an Equal Opportunity Employer. Applying with a disability or long-term health condition? As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us. If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements. We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially. To discuss this further please call and ask to speak to a member of the P&C team.
Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do As a senior member of BCG's Global IT UX Center of Excellence (CoE) , you will lead and elevate user research across the firm's digital product ecosystem. Your mission is to define and execute a forward-looking UX research strategy that shapes the design of next-generation SaaS platforms, digital ecosystems, virtual assistants, websites, apps, and Agentic AI-driven solutions. By harnessing existing and emerging AI technologies, you will enhance the consulting lifecycle, improve productivity, and create a distinct competitive advantage for BCG and its clients. You are a creative, strategic, and hands-on Research Leader - passionate about crafting intuitive, impactful, and AI-augmented user experiences. Through a strong advocacy for user-centred design, you will balance innovation with practicality and measurable business impact. Working collaboratively with other UX Chapter Leads, you will define standards, frameworks, and guardrails that ensure consistency and excellence across all BCG digital products. In this senior leadership role, you will serve as both mentor and contributor. As a line manager, you will establish a future facing UX research practice, and guide our team of UX Researchers working within in Digital Product Teams, fostering their professional growth and ensuring alignment with BCG's digital and AI-first priorities. You'll keep your skills sharp and your leadership grounded in practice. Key Responsibilities UX Research Strategy & Vision: Define the research strategy that aligns user insights with business objectives and value creation. Champion user-centred design principles to drive innovation while balancing technical feasibility and strategic value.Define the shift to experience and journey-based research methods from singular products. Cross-Functional Collaboration: Partner closely with design, product, data science, and consulting teams to embed UX practices into GenAI solutions, ensuring alignment across product roadmaps and business goals. Innovative, Scalable Research : Develop and lead AI-powered research methodologies that address critical challenges such as trust, and scalability in digital products. Execution & Delivery : Drive discovery-to-deployment research initiatives, collaborating with senior stakeholders to deliver validated, actionable insights that guide MVPs and scalable product releases. Leadership & Mentorship: Establish research standards for AI-first digital products in partnership with UX Chapter Leads. Mentor and develop researchers, fostering a culture of innovation, experimentation, and continuous learning. Research Practice & Expertise: Lead generative and evaluative research, usability testing, and behavioural data analysis to validate concepts and refine designs that enhance user experience and business outcomes. Capture user sentiment and own and publish results and actions back to BCG What You'll Bring 10+ years of experience in user research within consulting, agency, or technology-led organizations, including at least 5 years in research leadership roles. Proven success in scaling UX research, supporting diverse user groups, regions, and cross-functional teams. Experienced in leading distributed research teams and nurturing talent within fast-paced, innovation-driven environments. Deep expertise across the end-to-end design lifecycle - from discovery through delivery - with strong grounding in agile, scrum, and design thinking methodologies. Strategic leadership skills with a track record of aligning UX research initiatives to business outcomes, value creation, and executive priorities, particularly in emerging areas like GenAI. Data-driven mindset, with the ability to define and track UX impact through metrics and KPIs that communicate value to stakeholders. Skilled in research platforms and tools such as Qualtrics , Content Square , Hive , Dovetail , Maze , and . Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Dec 05, 2025
Full time
Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do As a senior member of BCG's Global IT UX Center of Excellence (CoE) , you will lead and elevate user research across the firm's digital product ecosystem. Your mission is to define and execute a forward-looking UX research strategy that shapes the design of next-generation SaaS platforms, digital ecosystems, virtual assistants, websites, apps, and Agentic AI-driven solutions. By harnessing existing and emerging AI technologies, you will enhance the consulting lifecycle, improve productivity, and create a distinct competitive advantage for BCG and its clients. You are a creative, strategic, and hands-on Research Leader - passionate about crafting intuitive, impactful, and AI-augmented user experiences. Through a strong advocacy for user-centred design, you will balance innovation with practicality and measurable business impact. Working collaboratively with other UX Chapter Leads, you will define standards, frameworks, and guardrails that ensure consistency and excellence across all BCG digital products. In this senior leadership role, you will serve as both mentor and contributor. As a line manager, you will establish a future facing UX research practice, and guide our team of UX Researchers working within in Digital Product Teams, fostering their professional growth and ensuring alignment with BCG's digital and AI-first priorities. You'll keep your skills sharp and your leadership grounded in practice. Key Responsibilities UX Research Strategy & Vision: Define the research strategy that aligns user insights with business objectives and value creation. Champion user-centred design principles to drive innovation while balancing technical feasibility and strategic value.Define the shift to experience and journey-based research methods from singular products. Cross-Functional Collaboration: Partner closely with design, product, data science, and consulting teams to embed UX practices into GenAI solutions, ensuring alignment across product roadmaps and business goals. Innovative, Scalable Research : Develop and lead AI-powered research methodologies that address critical challenges such as trust, and scalability in digital products. Execution & Delivery : Drive discovery-to-deployment research initiatives, collaborating with senior stakeholders to deliver validated, actionable insights that guide MVPs and scalable product releases. Leadership & Mentorship: Establish research standards for AI-first digital products in partnership with UX Chapter Leads. Mentor and develop researchers, fostering a culture of innovation, experimentation, and continuous learning. Research Practice & Expertise: Lead generative and evaluative research, usability testing, and behavioural data analysis to validate concepts and refine designs that enhance user experience and business outcomes. Capture user sentiment and own and publish results and actions back to BCG What You'll Bring 10+ years of experience in user research within consulting, agency, or technology-led organizations, including at least 5 years in research leadership roles. Proven success in scaling UX research, supporting diverse user groups, regions, and cross-functional teams. Experienced in leading distributed research teams and nurturing talent within fast-paced, innovation-driven environments. Deep expertise across the end-to-end design lifecycle - from discovery through delivery - with strong grounding in agile, scrum, and design thinking methodologies. Strategic leadership skills with a track record of aligning UX research initiatives to business outcomes, value creation, and executive priorities, particularly in emerging areas like GenAI. Data-driven mindset, with the ability to define and track UX impact through metrics and KPIs that communicate value to stakeholders. Skilled in research platforms and tools such as Qualtrics , Content Square , Hive , Dovetail , Maze , and . Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. 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