Take the next step. Be part of something bigger at Suncorp. We currently have a position available for a customer service focused professional to join our Workers Compensation Claims team based in either Newcastle or Sydney. The role manages a portfolio of workers with highest needs. These claims are of a complex nature and require continued collaboration with internal and external stakeholders. Why You'll Love Working at Suncorp When you join Suncorp, you're not just taking on a job - you're embarking on a career with a company that values your growth, well being, and success. Here's what we offer: Salary: Competitive Annual Salary + Performance Based Incentives Leave Benefits: Annual leave, Flexible leave, Personal leave, Loyalty leave, and Parental leave (20 weeks full pay or 40 weeks half pay) Hybrid Working: Work where you thrive with our flexible blend of on site and at home work arrangements Work Life Balance: Ensure you have the time and support you need to thrive both personally and professionally Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more, as well as offers from over 400 top retailers Reward & Recognition Programs: We celebrate your hard work and achievements! Career Development: Ongoing training, development opportunities, and support to reach your full potential Reputable Employer: National, trusted company with an inclusive and diverse workplace Community Engagement: Involvement in charity events like Spirit to Cure What you'll do: Manage a portfolio of Personal Injury Claims, where you are responsible for dealing with the sensitivities surrounding complex injuries, sustained by workers. Develop and monitor Injury Management Plans with claimants, utilising open ended questioning to elicit SMART goals relevant to their circumstances. Accurately review and assess claims, ensuring injured workers received their correct entitlements. Communicate in a clear and concise approach with all key stakeholders. Manage workflow to ensure that all activities are completed within applicable timeframes. Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management. Provide an excellent level of customer service to the legislative authority, employers and injured workers. Deliver base practice outcomes in line with current legislation, timely responses and efficiency in processing. What you'll bring: Experience with Workers Compensation Claims, Portfolio Claims management or Call Centre experience. Strong team player with a proven track record of providing excellent customer service. Exceptional listening and communication skills in a high volume work environment. Strong analytical or Quality Assurance focus. Focused attention to detail and accurate reporting skills. Ability to demonstrate compassion and empathy for the customer. Proven ability to build rapport with customers and key partners. Ability to interpret complex information and respond by developing appropriate actions. High standard of written and verbal communication skills. Effective case management skills in a high volume work environment. Effective time management skills with the ability to adhere to strict timeframes. High level of resilience and ability to manage complex, sensitive and challenging matters. Allied Health experience would be highly regarded but not essential. Guidewire experience would be highly regarded but not essential. The successful candidate will need to have exceptional communication and time management skills. They will also be able to effectively manage all aspects of each claim whilst keeping in the restraints of the NSW legislation. It is ideal for the successful candidate to have a demonstrated claims experience, ideally within Workers Compensation claims and/or you will have an allied health background. If this sounds like the opportunity you've been looking for, apply today and be part of a team that's helping Suncorp protect what matters most. Chase the sun - apply online today. At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
Dec 06, 2025
Full time
Take the next step. Be part of something bigger at Suncorp. We currently have a position available for a customer service focused professional to join our Workers Compensation Claims team based in either Newcastle or Sydney. The role manages a portfolio of workers with highest needs. These claims are of a complex nature and require continued collaboration with internal and external stakeholders. Why You'll Love Working at Suncorp When you join Suncorp, you're not just taking on a job - you're embarking on a career with a company that values your growth, well being, and success. Here's what we offer: Salary: Competitive Annual Salary + Performance Based Incentives Leave Benefits: Annual leave, Flexible leave, Personal leave, Loyalty leave, and Parental leave (20 weeks full pay or 40 weeks half pay) Hybrid Working: Work where you thrive with our flexible blend of on site and at home work arrangements Work Life Balance: Ensure you have the time and support you need to thrive both personally and professionally Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more, as well as offers from over 400 top retailers Reward & Recognition Programs: We celebrate your hard work and achievements! Career Development: Ongoing training, development opportunities, and support to reach your full potential Reputable Employer: National, trusted company with an inclusive and diverse workplace Community Engagement: Involvement in charity events like Spirit to Cure What you'll do: Manage a portfolio of Personal Injury Claims, where you are responsible for dealing with the sensitivities surrounding complex injuries, sustained by workers. Develop and monitor Injury Management Plans with claimants, utilising open ended questioning to elicit SMART goals relevant to their circumstances. Accurately review and assess claims, ensuring injured workers received their correct entitlements. Communicate in a clear and concise approach with all key stakeholders. Manage workflow to ensure that all activities are completed within applicable timeframes. Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management. Provide an excellent level of customer service to the legislative authority, employers and injured workers. Deliver base practice outcomes in line with current legislation, timely responses and efficiency in processing. What you'll bring: Experience with Workers Compensation Claims, Portfolio Claims management or Call Centre experience. Strong team player with a proven track record of providing excellent customer service. Exceptional listening and communication skills in a high volume work environment. Strong analytical or Quality Assurance focus. Focused attention to detail and accurate reporting skills. Ability to demonstrate compassion and empathy for the customer. Proven ability to build rapport with customers and key partners. Ability to interpret complex information and respond by developing appropriate actions. High standard of written and verbal communication skills. Effective case management skills in a high volume work environment. Effective time management skills with the ability to adhere to strict timeframes. High level of resilience and ability to manage complex, sensitive and challenging matters. Allied Health experience would be highly regarded but not essential. Guidewire experience would be highly regarded but not essential. The successful candidate will need to have exceptional communication and time management skills. They will also be able to effectively manage all aspects of each claim whilst keeping in the restraints of the NSW legislation. It is ideal for the successful candidate to have a demonstrated claims experience, ideally within Workers Compensation claims and/or you will have an allied health background. If this sounds like the opportunity you've been looking for, apply today and be part of a team that's helping Suncorp protect what matters most. Chase the sun - apply online today. At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
Take the next step. Be part of something bigger at Suncorp. We currently have a position available for a customer service focused professional to join our Workers Compensation Claims team based in either Newcastle or Sydney. The role manages a portfolio of workers with highest needs. These claims are of a complex nature and require continued collaboration with internal and external stakeholders. Why You'll Love Working at Suncorp When you join Suncorp, you're not just taking on a job - you're embarking on a career with a company that values your growth, well being, and success. Here's what we offer: Salary: Competitive Annual Salary + Performance Based Incentives Leave Benefits: Annual leave, Flexible leave, Personal leave, Loyalty leave, and Parental leave (20 weeks full pay or 40 weeks half pay) Hybrid Working: Work where you thrive with our flexible blend of on site and at home work arrangements Work Life Balance: Ensure you have the time and support you need to thrive both personally and professionally Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more, as well as offers from over 400 top retailers Reward & Recognition Programs: We celebrate your hard work and achievements! Career Development: Ongoing training, development opportunities, and support to reach your full potential Reputable Employer: National, trusted company with an inclusive and diverse workplace Community Engagement: Involvement in charity events like Spirit to Cure What you'll do: Manage a portfolio of Personal Injury Claims, where you are responsible for dealing with the sensitivities surrounding complex injuries, sustained by workers. Develop and monitor Injury Management Plans with claimants, utilising open ended questioning to elicit SMART goals relevant to their circumstances. Accurately review and assess claims, ensuring injured workers received their correct entitlements. Communicate in a clear and concise approach with all key stakeholders. Manage workflow to ensure that all activities are completed within applicable timeframes. Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management. Provide an excellent level of customer service to the legislative authority, employers and injured workers. Deliver base practice outcomes in line with current legislation, timely responses and efficiency in processing. What you'll bring: Experience with Workers Compensation Claims, Portfolio Claims management or Call Centre experience. Strong team player with a proven track record of providing excellent customer service. Exceptional listening and communication skills in a high volume work environment. Strong analytical or Quality Assurance focus. Focused attention to detail and accurate reporting skills. Ability to demonstrate compassion and empathy for the customer. Proven ability to build rapport with customers and key partners. Ability to interpret complex information and respond by developing appropriate actions. High standard of written and verbal communication skills. Effective case management skills in a high volume work environment. Effective time management skills with the ability to adhere to strict timeframes. High level of resilience and ability to manage complex, sensitive and challenging matters. Allied Health experience would be highly regarded but not essential. Guidewire experience would be highly regarded but not essential. The successful candidate will need to have exceptional communication and time management skills. They will also be able to effectively manage all aspects of each claim whilst keeping in the restraints of the NSW legislation. It is ideal for the successful candidate to have a demonstrated claims experience, ideally within Workers Compensation claims and/or you will have an allied health background. If this sounds like the opportunity you've been looking for, apply today and be part of a team that's helping Suncorp protect what matters most. Chase the sun - apply online today. At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
Dec 06, 2025
Full time
Take the next step. Be part of something bigger at Suncorp. We currently have a position available for a customer service focused professional to join our Workers Compensation Claims team based in either Newcastle or Sydney. The role manages a portfolio of workers with highest needs. These claims are of a complex nature and require continued collaboration with internal and external stakeholders. Why You'll Love Working at Suncorp When you join Suncorp, you're not just taking on a job - you're embarking on a career with a company that values your growth, well being, and success. Here's what we offer: Salary: Competitive Annual Salary + Performance Based Incentives Leave Benefits: Annual leave, Flexible leave, Personal leave, Loyalty leave, and Parental leave (20 weeks full pay or 40 weeks half pay) Hybrid Working: Work where you thrive with our flexible blend of on site and at home work arrangements Work Life Balance: Ensure you have the time and support you need to thrive both personally and professionally Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more, as well as offers from over 400 top retailers Reward & Recognition Programs: We celebrate your hard work and achievements! Career Development: Ongoing training, development opportunities, and support to reach your full potential Reputable Employer: National, trusted company with an inclusive and diverse workplace Community Engagement: Involvement in charity events like Spirit to Cure What you'll do: Manage a portfolio of Personal Injury Claims, where you are responsible for dealing with the sensitivities surrounding complex injuries, sustained by workers. Develop and monitor Injury Management Plans with claimants, utilising open ended questioning to elicit SMART goals relevant to their circumstances. Accurately review and assess claims, ensuring injured workers received their correct entitlements. Communicate in a clear and concise approach with all key stakeholders. Manage workflow to ensure that all activities are completed within applicable timeframes. Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management. Provide an excellent level of customer service to the legislative authority, employers and injured workers. Deliver base practice outcomes in line with current legislation, timely responses and efficiency in processing. What you'll bring: Experience with Workers Compensation Claims, Portfolio Claims management or Call Centre experience. Strong team player with a proven track record of providing excellent customer service. Exceptional listening and communication skills in a high volume work environment. Strong analytical or Quality Assurance focus. Focused attention to detail and accurate reporting skills. Ability to demonstrate compassion and empathy for the customer. Proven ability to build rapport with customers and key partners. Ability to interpret complex information and respond by developing appropriate actions. High standard of written and verbal communication skills. Effective case management skills in a high volume work environment. Effective time management skills with the ability to adhere to strict timeframes. High level of resilience and ability to manage complex, sensitive and challenging matters. Allied Health experience would be highly regarded but not essential. Guidewire experience would be highly regarded but not essential. The successful candidate will need to have exceptional communication and time management skills. They will also be able to effectively manage all aspects of each claim whilst keeping in the restraints of the NSW legislation. It is ideal for the successful candidate to have a demonstrated claims experience, ideally within Workers Compensation claims and/or you will have an allied health background. If this sounds like the opportunity you've been looking for, apply today and be part of a team that's helping Suncorp protect what matters most. Chase the sun - apply online today. At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
Help us provide an outstanding new business service to our customers across the UK while working for a recognised leading global insurance company here at Markel as an Insurance Sales Advisor - Monday - Friday only with shifts between 8.30am - 5.30pm - £28,000 + achievable monthly bonus Join us and play your part in something special! The opportunity: We are looking for a dedicated and driven Insurance Sales Advisor who would like to progress their sales career with us. We offer great working hours - no late evenings or weekend working and a fantastic office location in the city centre. Working as part of an encouraging and lively team environment where we offer lots of rewards and benefits for your hard work and achievements.The role will be taking care of some inbound as well as making outbound telephone calls to insurance customers including those that have received an insurance quotes but not yet purchased specialist insurance products, handling online quote referrals as well as re-engaging with lapsed customers from previous years and renewal chasers aiming to convert quotes into business. There is no cold calling involved in the role, all leads are warm and pre-generated ! Markel are a global insurance business where we can offer you plenty of career progression opportunities across other area's such as claims, underwriting and business development. If you're looking to develop your insurance career then this may be the role for you What you'll be doing: Making outbound calls to customers - handling quotes, renewals, referrals and contacting lapsed customers with a view to converting these into business Handling inbound calls from new and existing customers Cross selling complementary insurance products Quoting, binding, renewing and taking payment for policies Answering customer questions over the telephone, live chat and email & following-up outstanding renewals Processing online quote referrals as within underwriting authority (new business and renewals) Handling mid-term adjustments and issuing renewal invitations and other administrative tasks Our must haves: You'll have some previous experience working within a sales, customer service, telesales or telemarketing environment - either face to face or via telephone Experience of working to sales or retention targets would be ideal Strong objection handling and negotiating skills as well as the ability to identify and cross sell other suitable products to warm customers A confident communicator and have a great customer focused approach A drive and enthusiasm for achieving your targets - you will be able to earn monthly commission on achieving team and individual targets along with regular great cash and prize incentives Who we are: Markel Corporation (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further What's in it for you: A great starting salary of £28,000 plus monthly bonus, incentive rewards & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!Choose 'Apply Now' to fill out our short application, so that we can find out more about you.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us on to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Dec 05, 2025
Full time
Help us provide an outstanding new business service to our customers across the UK while working for a recognised leading global insurance company here at Markel as an Insurance Sales Advisor - Monday - Friday only with shifts between 8.30am - 5.30pm - £28,000 + achievable monthly bonus Join us and play your part in something special! The opportunity: We are looking for a dedicated and driven Insurance Sales Advisor who would like to progress their sales career with us. We offer great working hours - no late evenings or weekend working and a fantastic office location in the city centre. Working as part of an encouraging and lively team environment where we offer lots of rewards and benefits for your hard work and achievements.The role will be taking care of some inbound as well as making outbound telephone calls to insurance customers including those that have received an insurance quotes but not yet purchased specialist insurance products, handling online quote referrals as well as re-engaging with lapsed customers from previous years and renewal chasers aiming to convert quotes into business. There is no cold calling involved in the role, all leads are warm and pre-generated ! Markel are a global insurance business where we can offer you plenty of career progression opportunities across other area's such as claims, underwriting and business development. If you're looking to develop your insurance career then this may be the role for you What you'll be doing: Making outbound calls to customers - handling quotes, renewals, referrals and contacting lapsed customers with a view to converting these into business Handling inbound calls from new and existing customers Cross selling complementary insurance products Quoting, binding, renewing and taking payment for policies Answering customer questions over the telephone, live chat and email & following-up outstanding renewals Processing online quote referrals as within underwriting authority (new business and renewals) Handling mid-term adjustments and issuing renewal invitations and other administrative tasks Our must haves: You'll have some previous experience working within a sales, customer service, telesales or telemarketing environment - either face to face or via telephone Experience of working to sales or retention targets would be ideal Strong objection handling and negotiating skills as well as the ability to identify and cross sell other suitable products to warm customers A confident communicator and have a great customer focused approach A drive and enthusiasm for achieving your targets - you will be able to earn monthly commission on achieving team and individual targets along with regular great cash and prize incentives Who we are: Markel Corporation (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further What's in it for you: A great starting salary of £28,000 plus monthly bonus, incentive rewards & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!Choose 'Apply Now' to fill out our short application, so that we can find out more about you.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us on to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Overview A new exciting Permanent Contact Centre Claims Advisor position in York. To work for a reputable not-for-profit business. About Our Client About Our Client Michael Page have partnered with a reputable not-for-profit business in York. The organisation are looking for a Contact Centre Claims Advisor to join the department on a permanent basis. This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme. Immediate interview available, please apply now. Job Description As a Contact Centre Claims Advisor you will be supporting customers with a range of enquiries in relation to the health care services the business offers. The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with, providing the highest level of care and support. You will also be processing claims for the customer and handling the transaction from start to finish, making sure a seamless experience is provided. The Successful Applicant Previous customer service experience this could be from a range of backgrounds such as retail and hospitality Excellent telephone manner and strong communication skills Passionate about helping and supporting customers providing the best solution for them A high level of empathy and understanding An excellent problem solver A good team player Whats on Offer Salary of £26,000+ Reputable business within the not-for-profit sector Full training provided Excellent progression and development opportunities Central location in York Free parking Monday to Friday 9am-5pm Part-time hours are available Excellent benefits Free gym on site Generous holiday allowance Option to buy and sell holidays Regular incentives Great team and culture Immediate interview
Dec 05, 2025
Full time
Overview A new exciting Permanent Contact Centre Claims Advisor position in York. To work for a reputable not-for-profit business. About Our Client About Our Client Michael Page have partnered with a reputable not-for-profit business in York. The organisation are looking for a Contact Centre Claims Advisor to join the department on a permanent basis. This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme. Immediate interview available, please apply now. Job Description As a Contact Centre Claims Advisor you will be supporting customers with a range of enquiries in relation to the health care services the business offers. The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with, providing the highest level of care and support. You will also be processing claims for the customer and handling the transaction from start to finish, making sure a seamless experience is provided. The Successful Applicant Previous customer service experience this could be from a range of backgrounds such as retail and hospitality Excellent telephone manner and strong communication skills Passionate about helping and supporting customers providing the best solution for them A high level of empathy and understanding An excellent problem solver A good team player Whats on Offer Salary of £26,000+ Reputable business within the not-for-profit sector Full training provided Excellent progression and development opportunities Central location in York Free parking Monday to Friday 9am-5pm Part-time hours are available Excellent benefits Free gym on site Generous holiday allowance Option to buy and sell holidays Regular incentives Great team and culture Immediate interview