3 jobs found

Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.

Senior Tax Manager (Tax Managed Services) Location: Manchester Type: Permanent Role Details: Senior Tax Manager, Tax Managed Services, Big 4 Accountancy firm, Salary: £70,000 - £90,000, Locations: Manchester, Leeds, Edinburgh, or Glasgow Do you enjoy partnering closely with businesses? Have you worked in tax and enjoy being in-house with a client? Do you enjoy in-house tax work but appreciate the progression opportunities of an accountancy firm? We are currently working with a Big 4 Accountancy firm looking to recruit Senior Managers to support their Tax Managed Services division. Your new role: You will act as an extension of the client's in-house tax/finance team. Your responsibilities will mirror those of an in-house Tax Manager or Head of Tax, including: Managing day-to-day tax matters and serving as the primary contact for tax issues Overseeing the tax compliance lifecycle, ensuring smooth processes, and reviewing or helping to implement tax procedures Handling tax advisory projects and global strategy initiatives Leading digital transformation projects Developing and mentoring junior staff members To be successful in this role, you'll need: Strong UK corporate tax knowledge and experience Experience working with larger corporate clients Interested in finding out more? Please contact Sam Minor at or via email at As an employer, we are committed to promoting diversity and inclusion. We welcome applicants from all backgrounds and encourage you to inform us if any accommodations are needed during the recruitment process.

Senior Tax Manager Tax Managed Services Big 4 Accountancy firm Salary: £70,000 - £90,000 Locations: Manchester, Leeds, Edinburgh, or Glasgow Do you enjoy partnering closely with businesses? Have you worked in tax and enjoy being in-house with a client? Do you like in-house tax work but appreciate the progression opportunities within an accountancy firm? We are currently working with a Big 4 Accountancy firm seeking Senior Managers to support their Tax Managed Services division. Your new role: You will act as an extension of the client's in-house tax/finance team. Your responsibilities will mirror those of an in-house Tax Manager or Head of Tax, depending on client needs. Your duties will include: Managing day-to-day tax matters and serving as the primary contact for tax issues Overseeing the tax compliance lifecycle, ensuring smooth processes, and reviewing or implementing tax procedures Handling tax advisory projects and global strategy initiatives Participating in digital transformation projects Leading and developing junior staff members To be successful in this role, you'll need: Strong UK corporate tax knowledge and experience Experience working with larger corporate clients Interested in learning more? Please contact Sam Minor at or via email at . We are committed to diversity and inclusion. We welcome applicants from all backgrounds and encourage you to inform us of any accommodations needed during the recruitment process.