Neighbourhood Officer Permanent Manchester 37 hours pw £31,500 - £33,500 Hamilton Woods Associates are currently recruiting for a Neighbourhood Officer for a public sector organisation on a permanent basis. Duties and Responsibilities of the Neighbourhood Officer: Delivering a first class housing service to social housing tenants Assisting with the re-letting of void properties and garages to minimise ren click apply for full job details
Dec 07, 2025
Full time
Neighbourhood Officer Permanent Manchester 37 hours pw £31,500 - £33,500 Hamilton Woods Associates are currently recruiting for a Neighbourhood Officer for a public sector organisation on a permanent basis. Duties and Responsibilities of the Neighbourhood Officer: Delivering a first class housing service to social housing tenants Assisting with the re-letting of void properties and garages to minimise ren click apply for full job details
An exciting temporary opportunity has arisen with one of our most improved Local Authority Clients for an Allocations Officer, working 50% of the month from home. The role is for 37 hours per week (Monday to Friday) for an initial period of 6 months and will report directly into the Allocations Team Manager. No home visits are required in this post. In this role you will need to undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. In addition, you will be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. Our client is based in West London (not far from Heathrow airport) but the successful candidate will have to: Successfully implement the Allocations Policy to ensure the effective use of properties. Liaise with local authorities, other housing associations and appropriate agencies to achieve the policy objectives in allocating its properties, attending liaison meetings as necessary. Work as part of a team advertising and letting council and RSL homes to applicants on the housing register, or who require emergency temporary accommodation due to threat of homelessness. Challenge RSLs where nominations arrangements are not being met, with supervision from Team Leader. Provide information and advice on mobility schemes including out of London, Seaside and Country Homes and other mobility schemes that may be developed. Provide efficient and effective administration of the allocation of all housing resources available to ensure that customer's needs are met and to ensure the implementation of the Council's Housing Allocation Scheme. Advertise properties and process shortlists to arrange viewings. Experience of allocating temporary &/or permanent accommodation and use of Jigsaw, as well as Home Connections or similar Choice Based Lettings system is essential. Only applicants who meet the above criteria and are available either immediately or on a short notice period (1-2 weeks) need apply for this post, as the client is looking for an immediate start.
Dec 07, 2025
Seasonal
An exciting temporary opportunity has arisen with one of our most improved Local Authority Clients for an Allocations Officer, working 50% of the month from home. The role is for 37 hours per week (Monday to Friday) for an initial period of 6 months and will report directly into the Allocations Team Manager. No home visits are required in this post. In this role you will need to undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. In addition, you will be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. Our client is based in West London (not far from Heathrow airport) but the successful candidate will have to: Successfully implement the Allocations Policy to ensure the effective use of properties. Liaise with local authorities, other housing associations and appropriate agencies to achieve the policy objectives in allocating its properties, attending liaison meetings as necessary. Work as part of a team advertising and letting council and RSL homes to applicants on the housing register, or who require emergency temporary accommodation due to threat of homelessness. Challenge RSLs where nominations arrangements are not being met, with supervision from Team Leader. Provide information and advice on mobility schemes including out of London, Seaside and Country Homes and other mobility schemes that may be developed. Provide efficient and effective administration of the allocation of all housing resources available to ensure that customer's needs are met and to ensure the implementation of the Council's Housing Allocation Scheme. Advertise properties and process shortlists to arrange viewings. Experience of allocating temporary &/or permanent accommodation and use of Jigsaw, as well as Home Connections or similar Choice Based Lettings system is essential. Only applicants who meet the above criteria and are available either immediately or on a short notice period (1-2 weeks) need apply for this post, as the client is looking for an immediate start.
4Recruitment Services are seeking a Neighbourhood Housing Officer to work for a housing association at their East Midlands Team based in Oxfordshire. This is a front facing role specialising in tenancy and estate management out in neighbourhoods and peoples homes daily. The patch is 80 miles wide and other areas at times will need to be covered and so extensive travel will be required and a vehicle click apply for full job details
Dec 07, 2025
Contractor
4Recruitment Services are seeking a Neighbourhood Housing Officer to work for a housing association at their East Midlands Team based in Oxfordshire. This is a front facing role specialising in tenancy and estate management out in neighbourhoods and peoples homes daily. The patch is 80 miles wide and other areas at times will need to be covered and so extensive travel will be required and a vehicle click apply for full job details
Finance Manager We are seeking an experienced Finance Manager to lead a finance function and support the delivery of accurate, compliant and high quality financial information. Position: Finance Manager Salary: £56,375 per year Location: London office attendance 1-2 days per week with hybrid working Hours: Full time, 35 hours per week Contract: Permanent Closing date: 31st December 2025 Interviews: W/C 5th January Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. About the Role As Finance Manager, you will oversee the operational finance function and ensure the organisation maintains accurate, reliable and compliant financial records. You will line manage a team of Finance Officers, lead on financial reporting, support statutory accounts preparation, and ensure all financial processes meet regulatory standards. Key responsibilities include: Managing and developing the finance team Overseeing all financial transactions and ensuring compliance with internal policies and external regulations Maintaining accurate ledgers and control account reconciliations Supporting monthly and year end financial statements in line with SORP and FRS 102 Ensuring timely and accurate month end journals and management accounting Supporting budgeting and forecasting processes Preparing annual service charge budgets with budget holders Producing audit schedules and working papers Overseeing operational finance including accounts payable, receivable, rent accounting, payroll and bank reconciliations Managing balance sheet reconciliations, accruals and prepayments Providing financial data for grant claims, loan covenant monitoring and other funder requirements About You You will be a part qualified Accountant (CIPFA, CIMA, ACCA or ACA) with strong technical accounting knowledge, particularly relating to FRS 102 and SORP. You will bring experience managing a finance team and have excellent attention to detail, analytical capability and a strong understanding of financial controls, compliance and reporting. Essential experience and skills: Technical accounting expertise and experience preparing or supporting statutory accounts Previous team management within a finance setting Strong understanding of compliance and regulatory standards High level of accuracy and attention to detail Ability to work proactively and support wider organisational needs Experience in the charity or not for profit sector is highly desirable About the Organisation The organisation provides housing and support services and relies on a robust, well managed finance function to ensure sustainability, compliance and informed decision making. You will play a key part in maintaining financial integrity and supporting the delivery of high quality services. Other roles you may have experience of could include: Financial Controller, Senior Finance Officer, Finance Lead, Management Accountant, Financial Accounting Manager, Head of Finance (Deputy Level) PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Dec 07, 2025
Full time
Finance Manager We are seeking an experienced Finance Manager to lead a finance function and support the delivery of accurate, compliant and high quality financial information. Position: Finance Manager Salary: £56,375 per year Location: London office attendance 1-2 days per week with hybrid working Hours: Full time, 35 hours per week Contract: Permanent Closing date: 31st December 2025 Interviews: W/C 5th January Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. About the Role As Finance Manager, you will oversee the operational finance function and ensure the organisation maintains accurate, reliable and compliant financial records. You will line manage a team of Finance Officers, lead on financial reporting, support statutory accounts preparation, and ensure all financial processes meet regulatory standards. Key responsibilities include: Managing and developing the finance team Overseeing all financial transactions and ensuring compliance with internal policies and external regulations Maintaining accurate ledgers and control account reconciliations Supporting monthly and year end financial statements in line with SORP and FRS 102 Ensuring timely and accurate month end journals and management accounting Supporting budgeting and forecasting processes Preparing annual service charge budgets with budget holders Producing audit schedules and working papers Overseeing operational finance including accounts payable, receivable, rent accounting, payroll and bank reconciliations Managing balance sheet reconciliations, accruals and prepayments Providing financial data for grant claims, loan covenant monitoring and other funder requirements About You You will be a part qualified Accountant (CIPFA, CIMA, ACCA or ACA) with strong technical accounting knowledge, particularly relating to FRS 102 and SORP. You will bring experience managing a finance team and have excellent attention to detail, analytical capability and a strong understanding of financial controls, compliance and reporting. Essential experience and skills: Technical accounting expertise and experience preparing or supporting statutory accounts Previous team management within a finance setting Strong understanding of compliance and regulatory standards High level of accuracy and attention to detail Ability to work proactively and support wider organisational needs Experience in the charity or not for profit sector is highly desirable About the Organisation The organisation provides housing and support services and relies on a robust, well managed finance function to ensure sustainability, compliance and informed decision making. You will play a key part in maintaining financial integrity and supporting the delivery of high quality services. Other roles you may have experience of could include: Financial Controller, Senior Finance Officer, Finance Lead, Management Accountant, Financial Accounting Manager, Head of Finance (Deputy Level) PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Accommodation Officer Location: John Frost Sq, Newport, NP20 1PA Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £15.83 Per Hour Job Ref: OR19015 Job Responsibilities Assist with bookings and manage temporary, transitional, and settled accommodations. Manage rent accounts and minimize debts. Safeguard tenants and identify their support needs. Oversee client placements and movements to ensure suitable accommodations. Complete office duties including licence agreements, contracts, and housing benefit forms. Travel throughout Newport as needed. Person Specifications Must Have: Experience in housing services. Ability to work under pressure and manage stress effectively. Proactive work ethic and resilience. Own transport for travel within Newport. Nice to Have: Passion for making a difference in the community. Experience in managing temporary accommodations. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hirers to whom you do not wish your details to be disclosed.
Dec 07, 2025
Contractor
Accommodation Officer Location: John Frost Sq, Newport, NP20 1PA Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £15.83 Per Hour Job Ref: OR19015 Job Responsibilities Assist with bookings and manage temporary, transitional, and settled accommodations. Manage rent accounts and minimize debts. Safeguard tenants and identify their support needs. Oversee client placements and movements to ensure suitable accommodations. Complete office duties including licence agreements, contracts, and housing benefit forms. Travel throughout Newport as needed. Person Specifications Must Have: Experience in housing services. Ability to work under pressure and manage stress effectively. Proactive work ethic and resilience. Own transport for travel within Newport. Nice to Have: Passion for making a difference in the community. Experience in managing temporary accommodations. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hirers to whom you do not wish your details to be disclosed.
Marine Enforcement Officer (MEO) ID: 3342 Closing date: 30/12/2025, 16:00 Advertising basis - Permanent Actual starting salary: £30,754 - Salary range or pay band EO £30,754 to £34,997 Allowance: Other Allowance: Captive Duty Allowance Work pattern: Full time (applications are welcome from people who work part time, as part of a job share or who work full time) Group - Local Govt, Housing, Climate Change and Rural Affairs Directorate - Rural Afairs Branch - Control and Enforcement Location (s): South West Wales Main office base: Carmarthen Purpose of post Join a dynamic national team working at the heart of Wales' marine environment. This role offers a unique opportunity to make a real impact by protecting our seas and supporting sustainable fisheries. You'll deliver statutory services on behalf of the Welsh Government, supporting the Welsh fishing community, carrying out inspection and, where necessary, enforcement activities across the fishing industry and marine construction within Wales. What You'll Do Protect Wales' marine resources by enforcing fisheries legislation. Monitor fish landings at local ports for compliance and verify logbooks and landing declarations. Investigate and gather evidence for potential prosecutions, including preparing case files and, where required, giving evidence in court. Plan and enforce intertidal fisheries (e.g., hand gathering of cockles, shore netting). Spend time at sea on one of the Welsh Government's Fisheries Patrol Vessels, conducting enforcement activities and safeguarding marine habitats. Why This Role is Exciting Variety and challenge - no two days are the same, from port inspections to patrols at sea. Impactful work - play a key role in protecting Wales' marine environment and supporting sustainable fishing practices. Professional development - gain specialist enforcement experience and work alongside experts in marine and fisheries management. Team culture - be part of a supportive, national team committed to high standards and collaboration. Key tasks What You'll Be Doing This is a hands-on, varied role where you'll play a key part in protecting Wales' marine environment and supporting sustainable fisheries. Your work will combine technical expertise, enforcement duties, and collaboration with a wide range of partners. Key Responsibilities Shape and enforce fisheries plans - Implement strategies for commercial fisheries and ensure compliance both at sea and ashore. Protect marine environments - Enforce regulations to safeguard habitats and biodiversity. Gather intelligence and evidence - Monitor fishing activities, collect data, and, where required, conduct investigations under the Police and Criminal Evidence Act. Prepare case files and, when required, give evidence in court. Provide expert advice - Offer technical guidance to policy teams on fishing operations, fish distribution, processing, and marine issues. Engage and collaborate - Work closely with the fishing industry, Welsh Government teams, Law Enforcement, Natural Resources Wales, and other statutory bodies. Patrol and enforce at sea - Undertake seagoing patrols on Welsh Government Fisheries Patrol Vessels and operate shore-launched craft for coastal enforcement.
Dec 06, 2025
Full time
Marine Enforcement Officer (MEO) ID: 3342 Closing date: 30/12/2025, 16:00 Advertising basis - Permanent Actual starting salary: £30,754 - Salary range or pay band EO £30,754 to £34,997 Allowance: Other Allowance: Captive Duty Allowance Work pattern: Full time (applications are welcome from people who work part time, as part of a job share or who work full time) Group - Local Govt, Housing, Climate Change and Rural Affairs Directorate - Rural Afairs Branch - Control and Enforcement Location (s): South West Wales Main office base: Carmarthen Purpose of post Join a dynamic national team working at the heart of Wales' marine environment. This role offers a unique opportunity to make a real impact by protecting our seas and supporting sustainable fisheries. You'll deliver statutory services on behalf of the Welsh Government, supporting the Welsh fishing community, carrying out inspection and, where necessary, enforcement activities across the fishing industry and marine construction within Wales. What You'll Do Protect Wales' marine resources by enforcing fisheries legislation. Monitor fish landings at local ports for compliance and verify logbooks and landing declarations. Investigate and gather evidence for potential prosecutions, including preparing case files and, where required, giving evidence in court. Plan and enforce intertidal fisheries (e.g., hand gathering of cockles, shore netting). Spend time at sea on one of the Welsh Government's Fisheries Patrol Vessels, conducting enforcement activities and safeguarding marine habitats. Why This Role is Exciting Variety and challenge - no two days are the same, from port inspections to patrols at sea. Impactful work - play a key role in protecting Wales' marine environment and supporting sustainable fishing practices. Professional development - gain specialist enforcement experience and work alongside experts in marine and fisheries management. Team culture - be part of a supportive, national team committed to high standards and collaboration. Key tasks What You'll Be Doing This is a hands-on, varied role where you'll play a key part in protecting Wales' marine environment and supporting sustainable fisheries. Your work will combine technical expertise, enforcement duties, and collaboration with a wide range of partners. Key Responsibilities Shape and enforce fisheries plans - Implement strategies for commercial fisheries and ensure compliance both at sea and ashore. Protect marine environments - Enforce regulations to safeguard habitats and biodiversity. Gather intelligence and evidence - Monitor fishing activities, collect data, and, where required, conduct investigations under the Police and Criminal Evidence Act. Prepare case files and, when required, give evidence in court. Provide expert advice - Offer technical guidance to policy teams on fishing operations, fish distribution, processing, and marine issues. Engage and collaborate - Work closely with the fishing industry, Welsh Government teams, Law Enforcement, Natural Resources Wales, and other statutory bodies. Patrol and enforce at sea - Undertake seagoing patrols on Welsh Government Fisheries Patrol Vessels and operate shore-launched craft for coastal enforcement.
Weve evolved our Housing Officer role into Customer & Neighbourhood Officer, and wed love for you to join our dedicated, highly motivated team. Our mission is simple: deliver outstanding service by utilising the skills, experience, and understanding of our residents. As a result of our growth strategy we have a number of full time roles to fill including permanent and fixed term for 12 months - th click apply for full job details
Dec 06, 2025
Full time
Weve evolved our Housing Officer role into Customer & Neighbourhood Officer, and wed love for you to join our dedicated, highly motivated team. Our mission is simple: deliver outstanding service by utilising the skills, experience, and understanding of our residents. As a result of our growth strategy we have a number of full time roles to fill including permanent and fixed term for 12 months - th click apply for full job details
We are offering an exciting opportunity for an Energy Officer to join a local organisation on a long-term contract with hybrid working arrangements, allowing you flexibility between home and office-based work. This role offers excellent career progression within the local council, with the potential for future opportunities as you help manage government-funded energy efficiency projects, including the Warm Homes Local Grant Scheme. You'll play a key role in promoting climate change awareness, supporting communities with energy efficiency training, and securing funding to support decarbonisation efforts. Key Responsibilities of an Energy Officer: Manage and secure government grants for energy efficiency and decarbonisation projects. Oversee funding applications and manage the allocation of grants to qualifying households. Administer energy efficiency schemes, including on-site assessments and installations. Partner with local organisations to deliver community awareness campaigns and training on energy-saving measures. Provide guidance and training to residents on reducing energy consumption and improving sustainability at home. Serve as a liaison between local authorities, external partners, and residents for various environmental initiatives. Monitor and evaluate the impact of funded projects, ensuring successful delivery and outcomes. Stay up-to-date on policy changes, funding opportunities, and emerging trends in energy efficiency and climate change. Maintain effective communication with internal teams to ensure smooth project delivery and execution. What we'd love to see from you: Proven experience in managing energy-related projects, ideally with a focus on government grants. Familiarity with energy efficiency measures and sustainable practices. Experience in community engagement and delivering educational programs on climate change. Strong organisational skills and the ability to handle multiple projects simultaneously. Excellent communication and stakeholder management abilities. Experience working with grant applications, budgets, and project timelines. Knowledge of climate change issues and decarbonisation strategies is highly desirable. Proficient in IT systems, including grant management software and general office tools. We welcome applicants with backgrounds in: Environmental sustainability, energy management, or related sectors. Public sector project management, especially in energy-related projects. Community outreach, local government, or housing associations. Commutability: This role offers working locations in Leek and Buxton; both are well-connected by public transport and road links, making them easily commutable from surrounding towns and cities. If you're passionate about making a positive impact on your community while advancing your career in the energy sector, this Energy Officer role might be for you. Either apply to this Energy Officer role or contact JBRP1_UKTJ
Dec 06, 2025
Full time
We are offering an exciting opportunity for an Energy Officer to join a local organisation on a long-term contract with hybrid working arrangements, allowing you flexibility between home and office-based work. This role offers excellent career progression within the local council, with the potential for future opportunities as you help manage government-funded energy efficiency projects, including the Warm Homes Local Grant Scheme. You'll play a key role in promoting climate change awareness, supporting communities with energy efficiency training, and securing funding to support decarbonisation efforts. Key Responsibilities of an Energy Officer: Manage and secure government grants for energy efficiency and decarbonisation projects. Oversee funding applications and manage the allocation of grants to qualifying households. Administer energy efficiency schemes, including on-site assessments and installations. Partner with local organisations to deliver community awareness campaigns and training on energy-saving measures. Provide guidance and training to residents on reducing energy consumption and improving sustainability at home. Serve as a liaison between local authorities, external partners, and residents for various environmental initiatives. Monitor and evaluate the impact of funded projects, ensuring successful delivery and outcomes. Stay up-to-date on policy changes, funding opportunities, and emerging trends in energy efficiency and climate change. Maintain effective communication with internal teams to ensure smooth project delivery and execution. What we'd love to see from you: Proven experience in managing energy-related projects, ideally with a focus on government grants. Familiarity with energy efficiency measures and sustainable practices. Experience in community engagement and delivering educational programs on climate change. Strong organisational skills and the ability to handle multiple projects simultaneously. Excellent communication and stakeholder management abilities. Experience working with grant applications, budgets, and project timelines. Knowledge of climate change issues and decarbonisation strategies is highly desirable. Proficient in IT systems, including grant management software and general office tools. We welcome applicants with backgrounds in: Environmental sustainability, energy management, or related sectors. Public sector project management, especially in energy-related projects. Community outreach, local government, or housing associations. Commutability: This role offers working locations in Leek and Buxton; both are well-connected by public transport and road links, making them easily commutable from surrounding towns and cities. If you're passionate about making a positive impact on your community while advancing your career in the energy sector, this Energy Officer role might be for you. Either apply to this Energy Officer role or contact JBRP1_UKTJ
A Hertfordshire local authority is seeking two skilled Housing Options Officers to join its busy front-line Housing Needs service: one focused on families, and one dedicated to supporting single applicants. These roles will provide comprehensive housing advice, complete homelessness assessments under the Homelessness Reduction Act, and develop personalised housing plans that focus on early intervention and sustainable solutions. The officers will work closely with internal teams, private landlords and partner agencies to prevent homelessness wherever possible and secure suitable accommodation for those in need. The ideal candidates will have strong interviewing skills, experience in case management, and a sound understanding of housing legislation. You will be able to manage a varied workload, work sensitively with vulnerable households, and make clear, evidence-based decisions. These are excellent opportunities to make a positive impact on residents' lives while contributing to an effective, resident-focused Housing Options service. Please note, this is a hybrid position, with 3 days per week in office required. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Dec 06, 2025
Contractor
A Hertfordshire local authority is seeking two skilled Housing Options Officers to join its busy front-line Housing Needs service: one focused on families, and one dedicated to supporting single applicants. These roles will provide comprehensive housing advice, complete homelessness assessments under the Homelessness Reduction Act, and develop personalised housing plans that focus on early intervention and sustainable solutions. The officers will work closely with internal teams, private landlords and partner agencies to prevent homelessness wherever possible and secure suitable accommodation for those in need. The ideal candidates will have strong interviewing skills, experience in case management, and a sound understanding of housing legislation. You will be able to manage a varied workload, work sensitively with vulnerable households, and make clear, evidence-based decisions. These are excellent opportunities to make a positive impact on residents' lives while contributing to an effective, resident-focused Housing Options service. Please note, this is a hybrid position, with 3 days per week in office required. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
One of my local government clients is seeking a motivated and organised Housing Maintenance Administration Officer to join their Housing Maintenance Team. This role is vital in ensuring residents receive efficient, high-quality support with property repairs and housing services. Key Responsibilities: Provide administrative support to the Housing Maintenance Team Manage resident enquiries via phone, email, and internal systems Support the scheduling and coordination of maintenance and repair works Update records, logs, and databases accurately Assist in ensuring repairs and service requests are delivered efficiently Work collaboratively with internal departments and external contractors Requirements: Strong administrative background, ideally within housing, repairs, or a customer-focused environment Excellent communication and organisational skills Ability to manage competing priorities in a fast-paced setting Confidence using IT systems and CRM platforms Professional and customer-focused approach If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Dec 06, 2025
Contractor
One of my local government clients is seeking a motivated and organised Housing Maintenance Administration Officer to join their Housing Maintenance Team. This role is vital in ensuring residents receive efficient, high-quality support with property repairs and housing services. Key Responsibilities: Provide administrative support to the Housing Maintenance Team Manage resident enquiries via phone, email, and internal systems Support the scheduling and coordination of maintenance and repair works Update records, logs, and databases accurately Assist in ensuring repairs and service requests are delivered efficiently Work collaboratively with internal departments and external contractors Requirements: Strong administrative background, ideally within housing, repairs, or a customer-focused environment Excellent communication and organisational skills Ability to manage competing priorities in a fast-paced setting Confidence using IT systems and CRM platforms Professional and customer-focused approach If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
About The Role 3 Complaints Resolution Officer Roles. Working Hours: 35 hours per week Contract Type: Full time, permanent Closing Date: 14 December 2025 Closing time: 11.59pm Interview Method: Face to face This role is subject to: 2 references where possible; 3 years' history. We're excited to announce three brand new roles within our Resident Experience Team. These roles offer a chance to make a meaningful impact, working closely with residents to enhance their experience and contribute to a dynamic team. These 3 exciting new roles will sit at the heart of the complaints function within Resident Experience. We're looking for organised, empathetic individuals who are eager to learn and grow within a team that champions a culture of fairness, accountability, and continuous improvement. You'll be part of an environment that values diverse perspectives and encourages a proactive approach to problem solving, always putting residents at the heart of what we do. Responsibilitiesh3> In this role, you will manage formal Stage 1 complaints cases from start to finish, ensuring that the resident's voice remains central to every decision and action taken. You'll need to demonstrate empathy, professionalism, and a commitment to delivering fair and timely outcomes. The Complaints Team operates within a highly regulated environment, adhering to strict codes of conduct in line with the Housing Ombudsman's standards. Attention to detail, accountability, and a strong understanding of housing regulations are essential to succeed in this role. As the Case Manager, you will be expected to compose resolution letters to a high standard; this will form part of the interview process. About the Candidate You have exceptional communication skills, can navigate challenging conversations with residents, and resolve issues with empathy and efficiency. You are culturally aware and can adapt your approach to meet the diverse needs of our resident community. You demonstrate strong organisational skills, managing multiple caseloads simultaneously while maintaining attention to detail. You have a comprehensive understanding of housing practices, staying up to date with policy changes, procedures, and codes of conduct. Building trusting relationships is key to this role - not only with residents but also with colleagues across the organisation and external stakeholders. Your ability to collaborate, communicate, and remain solution focused will be central to your success. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand. We work together and trust each other. We show that we value our differences and treat each other fairly. We own it and we're not afraid to try new things. We're proud and passionate about Manchester. Benefits we offer Generous holiday allowance: Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. A buzzing pension: You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave: Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks: Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow: We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter Member: We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave: Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below: Members of the Armed Forces or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. For more information about the role or any adjustments, email . What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre Employment Checks Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information. Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. Driving Licence: If the role requires driving, we'll need evidence of your valid driving licence. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. For more information about the role, please ensure that you read the role profile attached. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence . click apply for full job details
Dec 06, 2025
Full time
About The Role 3 Complaints Resolution Officer Roles. Working Hours: 35 hours per week Contract Type: Full time, permanent Closing Date: 14 December 2025 Closing time: 11.59pm Interview Method: Face to face This role is subject to: 2 references where possible; 3 years' history. We're excited to announce three brand new roles within our Resident Experience Team. These roles offer a chance to make a meaningful impact, working closely with residents to enhance their experience and contribute to a dynamic team. These 3 exciting new roles will sit at the heart of the complaints function within Resident Experience. We're looking for organised, empathetic individuals who are eager to learn and grow within a team that champions a culture of fairness, accountability, and continuous improvement. You'll be part of an environment that values diverse perspectives and encourages a proactive approach to problem solving, always putting residents at the heart of what we do. Responsibilitiesh3> In this role, you will manage formal Stage 1 complaints cases from start to finish, ensuring that the resident's voice remains central to every decision and action taken. You'll need to demonstrate empathy, professionalism, and a commitment to delivering fair and timely outcomes. The Complaints Team operates within a highly regulated environment, adhering to strict codes of conduct in line with the Housing Ombudsman's standards. Attention to detail, accountability, and a strong understanding of housing regulations are essential to succeed in this role. As the Case Manager, you will be expected to compose resolution letters to a high standard; this will form part of the interview process. About the Candidate You have exceptional communication skills, can navigate challenging conversations with residents, and resolve issues with empathy and efficiency. You are culturally aware and can adapt your approach to meet the diverse needs of our resident community. You demonstrate strong organisational skills, managing multiple caseloads simultaneously while maintaining attention to detail. You have a comprehensive understanding of housing practices, staying up to date with policy changes, procedures, and codes of conduct. Building trusting relationships is key to this role - not only with residents but also with colleagues across the organisation and external stakeholders. Your ability to collaborate, communicate, and remain solution focused will be central to your success. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand. We work together and trust each other. We show that we value our differences and treat each other fairly. We own it and we're not afraid to try new things. We're proud and passionate about Manchester. Benefits we offer Generous holiday allowance: Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. A buzzing pension: You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave: Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks: Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow: We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter Member: We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave: Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below: Members of the Armed Forces or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. For more information about the role or any adjustments, email . What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre Employment Checks Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information. Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. Driving Licence: If the role requires driving, we'll need evidence of your valid driving licence. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. For more information about the role, please ensure that you read the role profile attached. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence . click apply for full job details
Your new company You'll be joining a leading housing provider committed to delivering excellent customer service and supporting communities. This organisation prides itself on creating sustainable tenancies and ensuring customers receive the help they need to manage their rent effectively. Your new role As an Income Officer, you will be the first point of contact for customers with low-level rent arrears. Using outbound technology, you'll negotiate affordable repayment agreements, promote payment by Direct Debit, and maintain accurate records on internal systems. You'll also provide basic debt and benefits advice, liaise with internal and external partners, and work towards agreed KPIs to maximise income collection. This is a fully office-based role, working Monday to Friday on a shift pattern between 8:00am and 7:00pm. What you'll need to succeed Experience in income recovery, debt negotiation and collection. Strong communication skills and ability to handle challenging conversations professionally. Competence in Microsoft Office and case management systems. Knowledge of welfare reform and data protection regulations. Excellent time management, organisational skills, and ability to work both independently and as part of a team. What you'll get in return Competitive pay of up to 21.27 per hour. A temporary contract until May 2025. Opportunity to work in a supportive team environment within a respected housing organisation. Valuable experience in income management and customer service. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dec 05, 2025
Seasonal
Your new company You'll be joining a leading housing provider committed to delivering excellent customer service and supporting communities. This organisation prides itself on creating sustainable tenancies and ensuring customers receive the help they need to manage their rent effectively. Your new role As an Income Officer, you will be the first point of contact for customers with low-level rent arrears. Using outbound technology, you'll negotiate affordable repayment agreements, promote payment by Direct Debit, and maintain accurate records on internal systems. You'll also provide basic debt and benefits advice, liaise with internal and external partners, and work towards agreed KPIs to maximise income collection. This is a fully office-based role, working Monday to Friday on a shift pattern between 8:00am and 7:00pm. What you'll need to succeed Experience in income recovery, debt negotiation and collection. Strong communication skills and ability to handle challenging conversations professionally. Competence in Microsoft Office and case management systems. Knowledge of welfare reform and data protection regulations. Excellent time management, organisational skills, and ability to work both independently and as part of a team. What you'll get in return Competitive pay of up to 21.27 per hour. A temporary contract until May 2025. Opportunity to work in a supportive team environment within a respected housing organisation. Valuable experience in income management and customer service. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are seeking a dedicated and proactive Housing Options Officer to join a busy and customer-focused Housing team within a local authority in Essex. In this vital front-line role, you will support individuals and families experiencing housing difficulties, assessing their needs and providing specialist advice on the full range of housing options available. Where homelessness cannot be prevented, you will carry out detailed investigations under Part VII of the Housing Act 1996 (as amended) and issue clear, legally sound s184 decision letters. Your responsibilities will include delivering comprehensive advice both in person and by telephone, participating in the Housing Options duty rota, completing and monitoring Personalised Housing Plans, and taking active steps to prevent and relieve homelessness. This may involve negotiating with landlords or mortgage providers, making referrals to partner agencies, and helping customers access suitable accommodation such as social housing, private rentals, supported housing or shared ownership schemes. You will work closely with Social Care teams, health providers, registered providers and voluntary organisations, attending case conferences and supporting outreach services as required. This role requires 2-3 days per week on site, with full-time on-site attendance during initial training. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Dec 05, 2025
Contractor
We are seeking a dedicated and proactive Housing Options Officer to join a busy and customer-focused Housing team within a local authority in Essex. In this vital front-line role, you will support individuals and families experiencing housing difficulties, assessing their needs and providing specialist advice on the full range of housing options available. Where homelessness cannot be prevented, you will carry out detailed investigations under Part VII of the Housing Act 1996 (as amended) and issue clear, legally sound s184 decision letters. Your responsibilities will include delivering comprehensive advice both in person and by telephone, participating in the Housing Options duty rota, completing and monitoring Personalised Housing Plans, and taking active steps to prevent and relieve homelessness. This may involve negotiating with landlords or mortgage providers, making referrals to partner agencies, and helping customers access suitable accommodation such as social housing, private rentals, supported housing or shared ownership schemes. You will work closely with Social Care teams, health providers, registered providers and voluntary organisations, attending case conferences and supporting outreach services as required. This role requires 2-3 days per week on site, with full-time on-site attendance during initial training. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Key Details: Provide housing advice and options in line with the Homelessness Reduction Act. Manage caseloads of homelessness applications and prevention duties. Work with partner agencies and landlords to secure housing solutions. Office based - 5x days a week on site Requirements: Previous experience as a Housing Options Officer (local authority or similar). Strong knowledge of homelessness legislation and housing law. Ability to manage complex cases and deliver positive outcomes for service users.
Dec 05, 2025
Contractor
Key Details: Provide housing advice and options in line with the Homelessness Reduction Act. Manage caseloads of homelessness applications and prevention duties. Work with partner agencies and landlords to secure housing solutions. Office based - 5x days a week on site Requirements: Previous experience as a Housing Options Officer (local authority or similar). Strong knowledge of homelessness legislation and housing law. Ability to manage complex cases and deliver positive outcomes for service users.
Job Title: Site Security Officer Location: Tunbridge Wells (site based) Salary: 35,000 per annum Hours: 48 hours per week (mix of day and night shifts, 12-hour shifts) Contract Type: Fixed Term Contract 12 months Purpose of the Role: To provide an on-site security presence and support across accommodation properties, ensuring the safety and welfare of residents, staff, and assets. The Site Security Officer will act as a visible deterrent, respond promptly to incidents, and uphold security and safeguarding standards in accordance with contractual requirements. Duties and Responsibilities: Maintain a visible and professional security presence at designated accommodation sites. Monitor access control, conduct patrols, and ensure site integrity. Respond to incidents and escalate to the Security Team Leader as needed. Support residents in maintaining a safe living environment. Complete incident reports and other documentation accurately and promptly. Assist with safeguarding referrals and protective measures for vulnerable individuals. Ensure compliance with health & safety, data protection, and contractual obligations. Operate CCTV and other surveillance systems as required. Attend training sessions and briefings to maintain operational readiness. Communicate effectively with residents, colleagues, and external agencies. Required Skills: Valid SIA Licence (Security Guarding or Door Supervision). Experience in front-line security or a similar role. Strong communication and interpersonal skills. Ability to remain calm under pressure and respond effectively to incidents. Basic IT skills for reporting and documentation. Understanding of safeguarding and duty of care principles. Willingness to work flexible hours, including evenings and weekends. Ability to collaborate with housing, operations, and safeguarding teams to support service delivery. Full UK driving licence required due to the location of the site. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Senal Fernando on (phone number removed) to learn more, or submit your application today.
Dec 05, 2025
Contractor
Job Title: Site Security Officer Location: Tunbridge Wells (site based) Salary: 35,000 per annum Hours: 48 hours per week (mix of day and night shifts, 12-hour shifts) Contract Type: Fixed Term Contract 12 months Purpose of the Role: To provide an on-site security presence and support across accommodation properties, ensuring the safety and welfare of residents, staff, and assets. The Site Security Officer will act as a visible deterrent, respond promptly to incidents, and uphold security and safeguarding standards in accordance with contractual requirements. Duties and Responsibilities: Maintain a visible and professional security presence at designated accommodation sites. Monitor access control, conduct patrols, and ensure site integrity. Respond to incidents and escalate to the Security Team Leader as needed. Support residents in maintaining a safe living environment. Complete incident reports and other documentation accurately and promptly. Assist with safeguarding referrals and protective measures for vulnerable individuals. Ensure compliance with health & safety, data protection, and contractual obligations. Operate CCTV and other surveillance systems as required. Attend training sessions and briefings to maintain operational readiness. Communicate effectively with residents, colleagues, and external agencies. Required Skills: Valid SIA Licence (Security Guarding or Door Supervision). Experience in front-line security or a similar role. Strong communication and interpersonal skills. Ability to remain calm under pressure and respond effectively to incidents. Basic IT skills for reporting and documentation. Understanding of safeguarding and duty of care principles. Willingness to work flexible hours, including evenings and weekends. Ability to collaborate with housing, operations, and safeguarding teams to support service delivery. Full UK driving licence required due to the location of the site. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Senal Fernando on (phone number removed) to learn more, or submit your application today.
A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Dec 05, 2025
Full time
A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
A place to create moments that matter. Location : Bradford, Hybrid Salary : £28,793 per annum Permanent , 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on them for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Are you ready to go above and beyond to market their properties and onboard their customers into their new homes? Our client is looking for an Lettings Coordinator to join their team in Bradford. As an Lettings Coordinator, your primary responsibility will be to advertise their empty homes and successfully onboard new customers. You will work as part of a specialist national lettings team, advertising homes directly and in collaboration with Local Authority partners. Your role is essential in ensuring that properties are advertised fairly, transparently, and in line with relevant legislative and policy frameworks. Moving into your new home should be an exciting experience so you ll work closely with their customers, providing support with the application process, keeping them up to date with their progress and ensuring they feel fully informed throughout their journey. Empathy and discretion are key as you'll discuss each customer's circumstances in detail to assess their eligibility and signpost them to any support services they may need. It's a challenging but rewarding role. Resilience is a key trait as some conversations may not result in a tenant sign up. You'll need to be highly organised to ensure they're speaking to the volume of customers needed to convert an empty property into a customers new home. About you • Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements. • CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience. • Proven experience building successful working relationships with external partners, particularly within the housing sector. • Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels. • Intermediate to advanced proficiency in MS Office applications and specific business software. • Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively. • Strong record-keeping skills with knowledge of GDPR. A place to build a future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Lettings Coordinator, Lettings Officer, Housing Allocations Officer, Allocations Coordinator, Housing Coordinator, Property Lettings, Housing Officer, Voids & Lettings, Empty Homes Officer, Customer Onboarding, Tenancy Officer, Tenancy Management, etc. REF-
Dec 05, 2025
Full time
A place to create moments that matter. Location : Bradford, Hybrid Salary : £28,793 per annum Permanent , 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on them for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Are you ready to go above and beyond to market their properties and onboard their customers into their new homes? Our client is looking for an Lettings Coordinator to join their team in Bradford. As an Lettings Coordinator, your primary responsibility will be to advertise their empty homes and successfully onboard new customers. You will work as part of a specialist national lettings team, advertising homes directly and in collaboration with Local Authority partners. Your role is essential in ensuring that properties are advertised fairly, transparently, and in line with relevant legislative and policy frameworks. Moving into your new home should be an exciting experience so you ll work closely with their customers, providing support with the application process, keeping them up to date with their progress and ensuring they feel fully informed throughout their journey. Empathy and discretion are key as you'll discuss each customer's circumstances in detail to assess their eligibility and signpost them to any support services they may need. It's a challenging but rewarding role. Resilience is a key trait as some conversations may not result in a tenant sign up. You'll need to be highly organised to ensure they're speaking to the volume of customers needed to convert an empty property into a customers new home. About you • Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements. • CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience. • Proven experience building successful working relationships with external partners, particularly within the housing sector. • Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels. • Intermediate to advanced proficiency in MS Office applications and specific business software. • Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively. • Strong record-keeping skills with knowledge of GDPR. A place to build a future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Lettings Coordinator, Lettings Officer, Housing Allocations Officer, Allocations Coordinator, Housing Coordinator, Property Lettings, Housing Officer, Voids & Lettings, Empty Homes Officer, Customer Onboarding, Tenancy Officer, Tenancy Management, etc. REF-
£35,340 - £39,268 per annum (dependent on experience) Full-time - 35 hours per week 12 month fixed term contract (with possibility of extension/permanent role) London SE26 - Hybrid Working Hexagon Housing owns and manages over 4,000 general needs homes in South-East London. We take pride in providing high quality services to our customers, are committed to raising the quality of our services and putting residents at the heart of what we do. We are looking for an outstanding candidate with a genuine desire to work with our residents to join our Income Team to cover a 12 month secondment. There is the possibility of a permanent role after 12 months should the secondment become permanent. You will ensure that our income collection services are delivered with the highest standards of professionalism and customer care. You will provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies. Our ideal candidate will have: A background in debt/arrears recovery (preferably in the housing sector). Knowledge of the legal processes involved in arrears recovery. A commitment to excellent standards of customer care. Good communication, numeracy, and IT skills. An ability to sensitively manage difficult situations with residents to achieve positive outcomes. If you think you have the skills to do all this and more, we want to hear from you. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. We are a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you. We will offer you excellent personal development, training and supervision to help you achieve your full potential, and an excellent package including flexible hybrid working (2 days office based), private medical insurance, defined contribution pension scheme with 3 x life assurance, and 26 days annual leave rising to 31. For an application pack and further details please visit our website via the apply button. No agencies. Closing date: Wednesday 7 January 2026. Interview date: Monday 19 January 2026. We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact
Dec 05, 2025
Full time
£35,340 - £39,268 per annum (dependent on experience) Full-time - 35 hours per week 12 month fixed term contract (with possibility of extension/permanent role) London SE26 - Hybrid Working Hexagon Housing owns and manages over 4,000 general needs homes in South-East London. We take pride in providing high quality services to our customers, are committed to raising the quality of our services and putting residents at the heart of what we do. We are looking for an outstanding candidate with a genuine desire to work with our residents to join our Income Team to cover a 12 month secondment. There is the possibility of a permanent role after 12 months should the secondment become permanent. You will ensure that our income collection services are delivered with the highest standards of professionalism and customer care. You will provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies. Our ideal candidate will have: A background in debt/arrears recovery (preferably in the housing sector). Knowledge of the legal processes involved in arrears recovery. A commitment to excellent standards of customer care. Good communication, numeracy, and IT skills. An ability to sensitively manage difficult situations with residents to achieve positive outcomes. If you think you have the skills to do all this and more, we want to hear from you. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. We are a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you. We will offer you excellent personal development, training and supervision to help you achieve your full potential, and an excellent package including flexible hybrid working (2 days office based), private medical insurance, defined contribution pension scheme with 3 x life assurance, and 26 days annual leave rising to 31. For an application pack and further details please visit our website via the apply button. No agencies. Closing date: Wednesday 7 January 2026. Interview date: Monday 19 January 2026. We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact
Working pattern: Full time Working arrangement: Hybrid, with a minimum of 2 days required in office Successful candidate must hold a valid UK driving license. About the role: West Sussex County Council, whilst not a housing authority or provider of social housing, has a responsibility in supporting our refugee, resettled and migrant families to find appropriate and affordable accommodation within West click apply for full job details
Dec 05, 2025
Contractor
Working pattern: Full time Working arrangement: Hybrid, with a minimum of 2 days required in office Successful candidate must hold a valid UK driving license. About the role: West Sussex County Council, whilst not a housing authority or provider of social housing, has a responsibility in supporting our refugee, resettled and migrant families to find appropriate and affordable accommodation within West click apply for full job details
Why this role exists We deliver practical legal support that changes lives. To grow responsibly, we need a COO to build operational excellence and keep systems ready to scale. What you will lead • Financial leadership Build, manage and monitor the annual budget; lead forecasting and cashflow; produce reports; oversee accounting, payments, payroll and invoicing; maintain strong controls and compliance; track restricted funds; support grant bids and donor reporting. • Day-to-day operations Maintain efficient systems across casework, admin and volunteers; design policies, SOPs and QA; oversee IT, digital tools and case management; ensure GDPR-compliant data handling; lead operational responses to risk and regulation. • Strategy and organisational development Work with the Executive Director on strategy; lead service development, scaling projects and national expansion; improve volunteer pathways, client experience and internal processes; provide data-driven insight for the Board. • People, volunteers and HR Support recruitment, onboarding and retention; develop clear HR processes and documentation; ensure supervision, wellbeing and safeguarding frameworks. • Governance, risk and compliance Manage risk registers and mitigation plans; lead internal audits and quality reviews; prepare Board papers; ensure compliance with legal, regulatory and charity requirements. You ll thrive here if you show • Ownership and follow-through: you take responsibility and land the work. • Planning under pressure: you bring order, rhythm and clarity. • Bold, informed judgement: you improve systems based on evidence, not habit. • Entrepreneurial drive: you simplify, standardise and scale what works. • Inclusive practice: you design operations that are easier to use and safer to deliver. • Clear communication: you turn complexity into simple actions and updates. • Team-building and collaboration: you help staff and volunteers succeed together. • Constant learning: you refine processes and leave usable documentation. What you will bring • Significant operational leadership in a non-profit, legal, community or mission-driven setting. • Strong financial management across budgeting, forecasting, reporting and controls. • Ability to build robust systems in a small but scaling organisation. • Strategic, organised and analytical working style. • Confident people leadership and clear communication. • Understanding of governance, safeguarding, risk and regulatory compliance. • Commitment to trans equality, dignity and client-centred practice. Helpful extras • Experience in legal services or legal operations. • Managing grants or donor-funded programmes. • Experience scaling an organisation or building new infrastructure. • Knowledge of trans community needs and support services. Practicalities • Hours: part time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Reporting line: Executive Director. • Salary: based on experience and time commitment. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines. Planning under pressure You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver. Inclusive practice You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved. Clear communication You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don t get offended and see it as a chance to improve. Team-building and collaboration You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger. Constant learning You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better. • Team-building and collaboration: you lead creatives and volunteers well. • Constant learning: you test, measure and iterate. What you will bring • A strong portfolio showing strategy-led creative across static, motion and copy. • Three or more years in creative communications or campaigns (agency, newsroom, charity or in-house). • Confident in Adobe Creative Cloud and either Figma or similar; comfortable with short-form video editing and basic motion. • Platform literacy across Instagram, LinkedIn, TikTok and YouTube, and working knowledge of analytics and paid promotion. • Clear writing and an ear for tone; calm leadership and useable feedback. • Sound judgement on reputation, privacy, GDPR and consent. • Commitment to trans-led practice and the communities we serve. Helpful extras • Clinic or not-for-profit experience. • Familiarity with gender recognition, healthcare advocacy, discrimination, housing and employment. • Basic SEO and email automation. Practicalities • Hours: full time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Salary: £25,000. • Reporting line: Executive Director. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services . click apply for full job details
Dec 05, 2025
Full time
Why this role exists We deliver practical legal support that changes lives. To grow responsibly, we need a COO to build operational excellence and keep systems ready to scale. What you will lead • Financial leadership Build, manage and monitor the annual budget; lead forecasting and cashflow; produce reports; oversee accounting, payments, payroll and invoicing; maintain strong controls and compliance; track restricted funds; support grant bids and donor reporting. • Day-to-day operations Maintain efficient systems across casework, admin and volunteers; design policies, SOPs and QA; oversee IT, digital tools and case management; ensure GDPR-compliant data handling; lead operational responses to risk and regulation. • Strategy and organisational development Work with the Executive Director on strategy; lead service development, scaling projects and national expansion; improve volunteer pathways, client experience and internal processes; provide data-driven insight for the Board. • People, volunteers and HR Support recruitment, onboarding and retention; develop clear HR processes and documentation; ensure supervision, wellbeing and safeguarding frameworks. • Governance, risk and compliance Manage risk registers and mitigation plans; lead internal audits and quality reviews; prepare Board papers; ensure compliance with legal, regulatory and charity requirements. You ll thrive here if you show • Ownership and follow-through: you take responsibility and land the work. • Planning under pressure: you bring order, rhythm and clarity. • Bold, informed judgement: you improve systems based on evidence, not habit. • Entrepreneurial drive: you simplify, standardise and scale what works. • Inclusive practice: you design operations that are easier to use and safer to deliver. • Clear communication: you turn complexity into simple actions and updates. • Team-building and collaboration: you help staff and volunteers succeed together. • Constant learning: you refine processes and leave usable documentation. What you will bring • Significant operational leadership in a non-profit, legal, community or mission-driven setting. • Strong financial management across budgeting, forecasting, reporting and controls. • Ability to build robust systems in a small but scaling organisation. • Strategic, organised and analytical working style. • Confident people leadership and clear communication. • Understanding of governance, safeguarding, risk and regulatory compliance. • Commitment to trans equality, dignity and client-centred practice. Helpful extras • Experience in legal services or legal operations. • Managing grants or donor-funded programmes. • Experience scaling an organisation or building new infrastructure. • Knowledge of trans community needs and support services. Practicalities • Hours: part time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Reporting line: Executive Director. • Salary: based on experience and time commitment. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines. Planning under pressure You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver. Inclusive practice You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved. Clear communication You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don t get offended and see it as a chance to improve. Team-building and collaboration You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger. Constant learning You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better. • Team-building and collaboration: you lead creatives and volunteers well. • Constant learning: you test, measure and iterate. What you will bring • A strong portfolio showing strategy-led creative across static, motion and copy. • Three or more years in creative communications or campaigns (agency, newsroom, charity or in-house). • Confident in Adobe Creative Cloud and either Figma or similar; comfortable with short-form video editing and basic motion. • Platform literacy across Instagram, LinkedIn, TikTok and YouTube, and working knowledge of analytics and paid promotion. • Clear writing and an ear for tone; calm leadership and useable feedback. • Sound judgement on reputation, privacy, GDPR and consent. • Commitment to trans-led practice and the communities we serve. Helpful extras • Clinic or not-for-profit experience. • Familiarity with gender recognition, healthcare advocacy, discrimination, housing and employment. • Basic SEO and email automation. Practicalities • Hours: full time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Salary: £25,000. • Reporting line: Executive Director. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services . click apply for full job details
