Pure Leisure Group
To proactively answer all inbound and outbound holiday enquires ensuring that a high level of conversion is achieved. To work as a team member to ensure that all revenue, occupancy and yield targets are achieved. To be a champion of customer service. Key Responsibilities / Duties: To achieve all call volume, conversion, bookings and revenue targets that are set by the Reservations Manager To ensure excellent customer service is delivered at all times to all existing and new customers To deal with all calls, internet, and face to face holiday enquiries into the business in a professional and efficient manner To respond to all customer queries via electronic communication, e.g. email, Social Media in a timely manner, ensuring accurate data capture To conduct adequate fact finds with all customers ensuring relevant and accurate information is established about their holiday needs. To effectively manage all leads taken from call through to booking ensuring all customers are adequately chased. To upsell and cross sell other products and services in line with the Company's expectations. To update the Company Reservations database in an accurate and timely manner To chase all outstanding customer monies and complete all administration linked to any holiday booking. To actively drive outbound sales and calls to generate new holiday leads when requested by the Reservations Manager. To make outbound customer satisfaction survey calls when requested by the Reservations Manager. To ensure that all inventory and company product knowledge is up to date. To keep updated on all parks, local area and attractions information and ensure the relevant information can be provided to customer if required. To act as a point of reference for customer complaints Respond to customer complaints, listening to their concerns and taking action to resolve the issue to the satisfaction of the customer. Accurate notes must be taken and added to the booking and customer information on the online booking system. To undergo specific training as indicated by the Manager as and when required. Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices. Comply with company policies, rules and procedures at all times. Any other duties as required by your line manager commensurate with your role. Skills required: Excellent communication skills both verbal and written Excellent organisational skills, with an attention to detail Excellent Office Administration skills A professional manner when dealing with customers and colleagues alike. Ability to work under pressure, in a claim and efficient manner to set deadlines. Education / Experience: The right to work in the UK. Good IT skills including proficiency in Word, Excel, Outlook, with an understanding of a CRM. Experience in travel and tourism is desirable. Experience of working in a customer facing role. Experience of working in a sales and call centre setting. Reservations Advisor - Vacancy Head Office Contact us for more information about this role. Bridlington Links is a stunning coastal Lodge Park with a mixture of traditional timber and modern lodges surrounded by Sewerby Hall, an 18 hole Links Golf Course and Driving Range. Cockerham Sands is a beautiful holiday park situated in a secluded and picturesque seafront location on the Lune Estuary Coniston View is a luxury lodge park based on the hillside above Aldingham overlooking Morecambe Bay Docker Holiday Park is a boutique, rural retreat and is perfect to escape from the hustle and bustle of everyday life and enjoy lots of country walks An award winning park located in the Arnside and Silverdale Area of Outstanding Natural Beauty in the Southern Lake District Hall More Holiday Park is situated in a typical farm setting among 10 acres of meadow and woodland. Set in the heart of the Arnside and Silverdale Area of Outstanding Natural Beauty, renowned for the variety of walks and wildlife Situated in the picture postcard village of Fort Augustus at the southern tip of the world-famous Loch Ness. Imagine having the possibility of escaping to a beautiful countryside retreat for 11 months of the year The small villages of Sutton Bridge, Holbeach, Wisbech and Sutton James along with the towns of Spalding and Boston are all perfect places to enjoy a relaxing shopping trip or a spot of local site seeing Welcome to South Lakeland Leisure Village the 'Jewel in the Crown' of Pure Leisure Group - the leading provider of U.K. and International Holiday Homes Trawsfynydd Leisure Village offers a stunning location for you to enjoy a lifetime of holidays Enjoy a different lifestyle in our beautiful country estate set in the heart of the stunning Cambridgeshire Fens Situated in the picture postcard village of Fort Augustus at the southern tip of the world-famous Loch Ness. Loch Ness Highland Lodges is an exclusive and unique development of luxury Loch Ness lodges for sale in the Highlands of Scotland Boasting incredible panoramic views overlooking the Lake District and set near the charming village of Levens, our 5-star rated Lakesway offers unique and stylish holiday home ownership for families who love the outdoors
To proactively answer all inbound and outbound holiday enquires ensuring that a high level of conversion is achieved. To work as a team member to ensure that all revenue, occupancy and yield targets are achieved. To be a champion of customer service. Key Responsibilities / Duties: To achieve all call volume, conversion, bookings and revenue targets that are set by the Reservations Manager To ensure excellent customer service is delivered at all times to all existing and new customers To deal with all calls, internet, and face to face holiday enquiries into the business in a professional and efficient manner To respond to all customer queries via electronic communication, e.g. email, Social Media in a timely manner, ensuring accurate data capture To conduct adequate fact finds with all customers ensuring relevant and accurate information is established about their holiday needs. To effectively manage all leads taken from call through to booking ensuring all customers are adequately chased. To upsell and cross sell other products and services in line with the Company's expectations. To update the Company Reservations database in an accurate and timely manner To chase all outstanding customer monies and complete all administration linked to any holiday booking. To actively drive outbound sales and calls to generate new holiday leads when requested by the Reservations Manager. To make outbound customer satisfaction survey calls when requested by the Reservations Manager. To ensure that all inventory and company product knowledge is up to date. To keep updated on all parks, local area and attractions information and ensure the relevant information can be provided to customer if required. To act as a point of reference for customer complaints Respond to customer complaints, listening to their concerns and taking action to resolve the issue to the satisfaction of the customer. Accurate notes must be taken and added to the booking and customer information on the online booking system. To undergo specific training as indicated by the Manager as and when required. Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices. Comply with company policies, rules and procedures at all times. Any other duties as required by your line manager commensurate with your role. Skills required: Excellent communication skills both verbal and written Excellent organisational skills, with an attention to detail Excellent Office Administration skills A professional manner when dealing with customers and colleagues alike. Ability to work under pressure, in a claim and efficient manner to set deadlines. Education / Experience: The right to work in the UK. Good IT skills including proficiency in Word, Excel, Outlook, with an understanding of a CRM. Experience in travel and tourism is desirable. Experience of working in a customer facing role. Experience of working in a sales and call centre setting. Reservations Advisor - Vacancy Head Office Contact us for more information about this role. Bridlington Links is a stunning coastal Lodge Park with a mixture of traditional timber and modern lodges surrounded by Sewerby Hall, an 18 hole Links Golf Course and Driving Range. Cockerham Sands is a beautiful holiday park situated in a secluded and picturesque seafront location on the Lune Estuary Coniston View is a luxury lodge park based on the hillside above Aldingham overlooking Morecambe Bay Docker Holiday Park is a boutique, rural retreat and is perfect to escape from the hustle and bustle of everyday life and enjoy lots of country walks An award winning park located in the Arnside and Silverdale Area of Outstanding Natural Beauty in the Southern Lake District Hall More Holiday Park is situated in a typical farm setting among 10 acres of meadow and woodland. Set in the heart of the Arnside and Silverdale Area of Outstanding Natural Beauty, renowned for the variety of walks and wildlife Situated in the picture postcard village of Fort Augustus at the southern tip of the world-famous Loch Ness. Imagine having the possibility of escaping to a beautiful countryside retreat for 11 months of the year The small villages of Sutton Bridge, Holbeach, Wisbech and Sutton James along with the towns of Spalding and Boston are all perfect places to enjoy a relaxing shopping trip or a spot of local site seeing Welcome to South Lakeland Leisure Village the 'Jewel in the Crown' of Pure Leisure Group - the leading provider of U.K. and International Holiday Homes Trawsfynydd Leisure Village offers a stunning location for you to enjoy a lifetime of holidays Enjoy a different lifestyle in our beautiful country estate set in the heart of the stunning Cambridgeshire Fens Situated in the picture postcard village of Fort Augustus at the southern tip of the world-famous Loch Ness. Loch Ness Highland Lodges is an exclusive and unique development of luxury Loch Ness lodges for sale in the Highlands of Scotland Boasting incredible panoramic views overlooking the Lake District and set near the charming village of Levens, our 5-star rated Lakesway offers unique and stylish holiday home ownership for families who love the outdoors
