Resource Solutions

11 job(s) at Resource Solutions

Resource Solutions
Dec 07, 2022
Full time
Are you looking for a new role as a Team Assistant? Large Asset Management company based in London are looking for someone to join an exciting and fast paced department. What you will need. Good administration experience preferably within a corporate environment but not essential. Good written and verbal communication skills Professional and confident phone manner Be well organised Great attention to detail Good stakeholder management Great interpersonal skills Ability to build good rapport both internally and externally at all levels Team player Great MS Office skillset Whats in it for you? Competitive salary Hybrid role 4 days in office Also DC Pension - 16% Employers Contribution (subject to cap) Group Life Assurance -10 x Base Salary Cover Personal Accident Ins - 5 x Base Salary Cover Group Income Protection - 66% Base Salary Cover Medical Care Scheme - Employee Only Annual Leave - 25 Days Discretionary Bonus Scheme (only eligible for 2024 payout now) If this is you please click on the link
Resource Solutions Liverpool, Merseyside
Dec 06, 2022
Full time
Hybrid - Client Relations Advisor, £22,500 Liverpool Feeling a change coming on in the new year with your career? are you ready to have a fresh start in 2023 and kick start with a new exciting challenge? We are currently recruiting for one of the biggest Wealth Management firms based in Liverpool that sit just outside the big 4 firms in the UK. We are looking for talented and enthusiastic customer focused people to join a growing, vibrant and professional team. If you have experience in customer services, whether in retail, hospitality or call centre with a proven track record of delivering exceptional services to clients and customers, then we want to hear from you! This amazing opportunity is not just like any customer or client focused role, this offer great development opportunities and a chance to learn the world of wealth management which is just fantastic for that hungry candidate looking to take on an amazing new career. So if you come from a financial services background and or are just really passionate, punctual and dedicated to your customers, then please read on! Business Overview Our client is a leading integrated wealth management and professional services group, who look after all clients combined wealth and tax needs, personal and business. They support over 172,000 clients across the UK managing a huge £52.7billion in assets. Key Responsibilities & Duties Investigate client queries and liaise with internal and external departments/providers to resolve issues Follow up outstanding queries Update clients with developments on their queries via email/letter/telephone Meet and exceed individual and team targets, working as part of a strong team Generate quality business leads by spotting opportunities when dealing with clients and referring them to other areas of the business when appropriate Strict adherence to internal compliance procedures and T&C requirements Reporting of any suspicious transactions to the MLRO Undertaking training and competence as required by the business Experience & Skills Required Excellent written, verbal and interpersonal skills Previous sales experiences is not essential but advantageous Proven ability to be both credible professionally and able to build long term relationships with colleagues and clients Demonstrable business acumen together with experience in developing and implementing business plans Excellent communication and interpersonal skills are essential Must have a proven strong ethic of client / customer service Attention to detail Good organizational skills Demonstrate interest in the financial services industry Ability to work at pace and deliver against established personal and team targets If you feel like you fit the profile of what we are looking for, then please apply today!
Resource Solutions Bolton, Lancashire
Dec 01, 2022
Full time
Do you like the idea of working for a global company We are currently supporting a global media brand to recruit for an HR administrator who can provide onboarding and right to work HR administration and new employee support. Are you who we are looking for Strong MS Office skills including Excel. Excellent verbal and written communication skills. Confident communication with new starters and third party agencies Numerical skills and analytical with the ability to analyse data and propose actions. Meticulous attention to detail. Excellent organisational and follow-up skills. Ability to prioritise and manage time well is essential. Thrives in a high volume, fast paced environment. Proven experience of working in a high-volume administrative role. What does the day to day look like Deal directly with employees, providing a first point of contact for all admin and onboarding queries and ensures issues are followed up and resolved appropriately. Managing all new starter paperwork including: generating and issuing full offer packs, including letters, contracts of employment and enclosures, ensuring a full audit trail is in place for each hire If this is of interest to you or someone in your network, please click the apply button and get in touch to find out more about this.
Resource Solutions
Aug 01, 2022
Contractor
Paralegal - FCA - 6 months - London Hybrid Working (2 days per week in office) About the FCA: At the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers! About the Opportunity This is an exciting opportunity to join the Information Disclosure Team (IDT) which is responsible for a variety of high profile and public facing work including compliance with the Freedom of Information Act (FOIA), Data Protection Act (DPA) and certain other areas of information-based activity such as compliance with the Environmental Information Regulations and the Re-use of Public Sector Information Regulations. The team's role is crucial to the success of the relationship between the FCA, the public and the regulated community and you will have the opportunity to make a real contribution to this high-profile area of compliance. You will be working in a challenging and high-profile environment and work with a wide range of key internal and external stakeholders. This is an opportunity to enhance and develop your skills and understand how the FCA approaches FoIA compliance and DPA requirements under GDPR. What does this role involve? Process requests for information, known as 'right to know' requests, received under the Freedom of Information Act, liaising with the business as required Process Subject Access Requests (SARs) made under the UK GDPR, liaising with relevant corporate teams and contacts as required Maintain the FCA's FOIA Publication Scheme Produce high quality oral and written communications Help to develop and maintain the network of FOI contacts Produce high quality ad hoc (oral and written) communications Monitor relevant regulatory developments and notifying the business of changing statutory or corporate requirements Managing Internal Reviews of FOI appeals Supporting on other Information Rights Requests (IRRs) Key Skills/Experience: Experience of processing Freedom of Information Act 2000 (FOIA) requests or similar compliance/case management experience Proven stakeholder management experience and ability to proactively develop effective relationships with colleagues at all levels Experience of processing SARs as a Case Officer. What will you get from the role? The opportunity to contribute to the FCA's greater transparency agenda through compliance with the Freedom of Information Act (FOIA) The opportunity to work in a high-profile environment, managing a wide network of internal and external stakeholders The opportunity to enhance and develop your skills and understand how the FCA FCA restricted approaches FOIA and DPA compliance The opportunity to learn more about the FCA, its regulatory agenda and deliver against its operational objectives
Resource Solutions
Dec 08, 2021
Full time
Pls note this is a Rejoin opportunity - pls apply if you have been on a career break for a min of 12months+ On behalf of our client, Resource Solutions are looking for a Senior Developer to join our client's Market Risk, Finance and TCM IT team, based in their London offices. The role falls within the Finance and Risk Run-The-Bank (RTB) team, reporting into the RTB/CTB Technical Lead. Managing and developing in excess of 12 systems, our systems also monitor, Risk (Modelled and Non), Liquidity positions, Large Exposures and any Regulatory breaches. Job Purpose Working within the Technology Finance, Risk and TCM team focusing on both 'run the bank' and 'small change' IT system activity. The candidate will be involved in any day to day Regulatory Reporting systems issues, or changes, and re-engineering the legacy systems. This will involve working in close partnership with the Regulatory Control team and IT support teams to specify, prioritise and test any enhancements. In addition, the candidate will be involved in a number of 'change the bank' projects. These are key strategic initiatives sponsored in other areas of the bank that impact Regulatory Reporting. Responsibilities include understanding the scope of the project, determining how it will impact Regulatory Reporting; specifying requirements back to the project team and then leading UAT. Immediate objectives/ deliverables: Assessment of criticality of each component of the Regulatory infrastructure, ensuring first line support is bedded down within IT Completeness check of data feeds to Regulatory systems and helping add new ones in SQL Server. ensuring the system is available to end users and working correctly. ensuring that all overnight upstream data loads have been received and loaded/processed without error. answering first and second line support queries from users. implementing system fixes and short-term system developments/enhancements (typically The role can involve out of hours support. This takes the form of being on-call for a week at a time. Currently, this is shared on a rota. There is also a requirement to check the overnight batch each morning and provide status update back into the central Service Delivery team as well as business. This is typically performed remotely from home before leaving for the office. This is also on a weekly rota basis.
Resource Solutions
Dec 07, 2021
Full time
Service Delivery Manager International Bank - London - Hybrid working 3 days London office / 2 remote Global Production Services delivers and supports all of the bank's critical IT production platforms globally. Service Delivery is an integral part of the team contributing to a wide range of services including incident, problem and change management. The core function resides in London with regional representation in Singapore and New York. Job Purpose:- The GPS Service Delivery Management team is being restructured to ensure a fit-for-purpose operating model is delivered into Technology's core performance KPI's. To strengthen our capability, we are recruiting an experienced Service Delivery Analyst to work intimately with our FICE, Risk and Finance & Control IT application stack. They will ensure business needs are met in the most effective & controlled manner and will continuously seek out improvements and process efficiencies whilst mitigating any risks. Alongside the core problem, incident and change expectations, a key objective for the new SDM will be to establish a consistent and strong degree of problem solving expertise along with a tenacious curiosity to get to the root cause of any problems. They will be expected to build strong working relationships across technology and will demonstrate their value as an enabler and protector of the production environment. . The successful candidate/s will own the end-to-end production environment and associated frameworks, and will work closely with the global stakeholders and local teams. They will be reporting into the Head of Service Delivery in London. Key Responsibilities:_ Production stability & customer experience Actively safe-guard, analyse, challenge and improve production stability & availability - Ensuring all production issues are managed in a timeous manner in accordance to the GPS governance, standards and policies to ensure that system stability & availability are returned to service as quickly as possible to support business needs. As the SME for your assigned business units, you will make yourself available at all times to support any incidents both in and out of hours. Ensure you are fully familiar with the Technology Crisis Management framework and will proactively advocate improvements to the process. Champion organisational awareness and delivery of the problem management function ensuring the right level of traction, prioritisation and delivery with a tenacious determination to get to the root cause of issues. Directly influence colleagues and leaders across Technology to think 'Production first'. Take the opportunity to mature the links between Problem, Knowledge and the Known-Error processes to ensure quicker resolution and appropriate tracking of incidences. Ensure all ITSM data quality assurance is maintained to expected standards by working with the PIC team and attending all mandatory review meetings. Take full ownership of all governance, change assurance, review and due diligence prior to approving changes to reduce the risk of any impacts to production stability. You will encourage active challenge between teams to ensure the right questions are being asked. Partake in the planning, facilitation & maturing of the annual disaster recovery tests to support the Banks business continuity capability, ensuring any application or Infrastructure issues are rectified where required. Identify ways to continually improve the user experience & explore areas of opportunity for driving service improvements back into the underlying technology and processes. Actively partake in regular reviews across the SDM, Service Desk, NOC, Problem, Incident and Change functions and identify areas of improvement either to process/ framework or the service offering itself. You will consider all aspects of your own role and that of the wider Service Delivery function ensuring that we are meeting stakeholder's needs. Provide a high quality customer service in a consistent manner through strong business relationships, you will understand the needs of our clients/ stakeholders to ensure those needs are encapsulated in our strategy/ delivery and that we understand our contribution to the 'bigger picture'. Present yourself as a 'sign-post' for the business and Technology ensuring that you are the 'go-to' person. You will achieve this by building a strong internal network and proactively understanding the complexities, processes, challenges and priorities of the business. Share customer feedback effectively across the team, department or organisation (locally and globally) keeping senior management apprised of conversations or issues. Work collaboratively, share knowledge and take joint accountability for delivery of Global team objectives to improve performance, leveraging regional capabilities where possible to improve on follow-the-sun support requirements. Ensure that work streams and delivery are sufficiently documented, tracked, reported and communicated with updates being provided appropriately. Performance, Servicing clients & team work Take full accountability and ownership at all times for your own performance & contribution to the maturity of the ITIL processes and uphold the highest levels of integrity at all times. Operate in a non-judgmental way working collaboratively with your peers both in and out of your silo and actively support/challenge them to drive constant improvement and stability back into the technology stack. Communicate with transparency, be passionate about production stability and assurance and motivate others to take the same approach delivering control & risk reduction into the stack at all times. Hold yourself and others to account on delivery at all times. Meet those targets, no exceptions. Build trust relationships with your colleagues keeping communications with your contacts or stakeholders transparent, frequent, relevant and actively seek to resolve conflict & break down barriers. Ensure that we are meeting stakeholder's needs by constantly performing a health-check with them. Leverage the power of teamwork but take responsibility & ownership for collective decisions and delivery, challenging each other to constantly do better, drive improvements and deliver against targets. Have fun and be passionate about what we do and how we do it, step outside of your comfort zone and learn something new. Have a restless curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience and quality. Ensure adherence to all group standards / policies and procedures. Be fully supportive to other members or roles within the immediate and wider technology teams. Preferred Qualifications & Experience A degree or equivalent ISEB ITIL practitioner or higher with a strong focus on incident, problem & knowledge management Evidence of progression and consistency in career to date. Knowledge and expertise: Understanding of risk and control Strong problem solving and decision making Good understanding of technical terminology and the ability to translate that terminology into simple English including the ability to provide clear and concise status updates both verbally and written to senior management. Experience in developing and presenting management metrics Hands-on experience of using ITSM tools such as Cherwell (Desirable) Excellent Excel skills Investment Banking experience Technical skills, exposure or awareness: A good level of awareness of both application & infrastructure technologies to be able to interrogate or challenge SME's on areas of improvement or opportunity. In particular: Murex, Python, Java, C#, Application Servers (Tomcat, IIS), SQL Server, Oracle, Sybase, Integration technologies (IBM MQ), HTML5 / CSS3 / AngularJS, Unix, Wintel, Storage Personal attributes: You will have a sense of urgency and be resilient, holding yourself and others to account on deliverables. You will display a high level of integrity, pay attention to detail and be results-orientated. Your influencing skills will be strong and you will be comfortable at collaborating at all levels both within Technology and in the business. The role would suit someone who is: Able to navigate complexity. Ideally Mandarin speaking A self-starter that can work independently in ambiguity. Passionate about providing unparalleled levels of production stability & control. Proven to have a strong track record in extensive problem & Incident management in a multi-disciplined technology department. Able to accurately document and share information with global peer groups.
Resource Solutions
Dec 07, 2021
Full time
Resource Solutions are recruiting on behalf of our client. If you have had a career break of 12months or more and are now ready to return to work, we have a fantastic opportunity for you within the CEO's Executive Office of this prestigious International Bank. As part of the Corporate Development function & team you will be supporting the bank and its senior management, primarily the CEO, with strategic change projects. For example, Business expansion plans, new business initiatives, Bank optimisation projects, acquisitions and disposals, capital/debt related raisings and overall project management on cross function initiatives. In addition the function has some core "day to day" responsibilities including, but not limited to - business management for CEO, corporate strategy management, stakeholder relationship management (e.g. shareholders, rating agencies), corporate ESG agenda and culture/communications. Key Responsibilities include:- Production and delivery of formal top quality presentations for Board meetings, Shareholder meetings, Senior Management meetings, Strategy sessions and other such forums General support to CEO and broader Exco Formulation, execution and communication of Bank Strategy and performance Support to CEO Office on regulatory requirements (e.g. compliance with SMCR) Analysis, due diligence and project management of RTB Corporate Projects. Recent examples: Brexit, Dubai office closure, Covid-19 and return to office planning, ESG framework development Corporate Development Working in partnership with Finance to facilitate the Banks target capital and liquidity structure Corporate change such as business expansion plans, new business initiatives, Bank optimisation projects, acquisitions and disposals, capital/debt related raisings Planning and facilitation of Town Hall and other adhoc staff events Maintaining the integrity of the Banks frameworks & Policies Day to Day management of the culture processes (working group meetings/Exco/Board reporting Analysis and facilitation of the Banks Integration Investor Relations Primary contact with Credit Rating agencies Preferred Qualifications and Experience (ideally 2/3yrs of experience in the following):- Strong academic background, preferably a professional Accountancy or Financial Services qualification Exemplary written and verbal communication skills / experience of working in a highly-regulated environment, ideally Financial Services Experience and confidence with working with CEO and C-suite level executives Good understanding of Front to Back Banking operations and risk and control / Experience of ESG, preferably within a Financial Services context Highly adept at working without close supervision and prioritising rapidly changing workloads / ability to take complex matters and present summarised decision points to executives Diverse business and operational understanding / Highly collaborative with stakeholders /Proactive and credible in approach with colleagues /Solution focused and uses own initiative Meticulous attention to detail, possess highest standards of integrity, resilience, fast learner who can remain calm and cope working within a high pressure business environment Please apply with CV below
Resource Solutions
Dec 07, 2021
Full time
Senior level role within International Bank - 3 days per week in London office / 2 remote. Pls note this is a Rejoin opportunity - pls apply if you have been on a career break for a min of 12months+ Provide third line operational support for all technologies operated by Endpoint Engineering, with overall accountability as the internal technical escalation point. Must have experience with Citrix and Netscaler. · Responsible for resolving and fulfilling incident, problem, change and service requests for all technologies managed by Endpoint Engineering · Responsible for supporting business change and managing the lifecycle of existing platforms · Provide shift cover and out of hours technical support by joining the team support rota Key Responsibilities · Responsible for the management, effectiveness & performance of the of the organisation's EUC technology stack, which will satisfy service level agreements (SLA's), and operational level agreements (OLA's), with Lines of Business (LoB), and other Run The Bank IT (RTB), teams . · Responsible for deployment of the Endpoint Engineering technology stack and component items, including deployment planning, scheduling & control, installations, hardware & software lifecycle management, upgrades (including capacity, modifications & enhancements and end-of-life replacements), as applicable. · Endpoint Engineering technology stack operations, including monitoring (command & control), and technical support & optimisation (to maximize availability); inclusive of systems support, communications, automation, storage, backup, restores, user access control, virus protection & safeguarding, as applicable
Resource Solutions
Dec 06, 2021
Full time
Are you an experienced and established HR Advisor looking for a new reward experience? Do you like the idea of working for a global organisation? We are recruiting for a strong HR Advisor, ideally with global experience who can be trusted to deal with the full remit of the employee lifecycle supporting the Senior HR Business Partners across Legal and Finance. This contract will run for at least 6 months with a view to further extending it and it will pay up to £400 per day (PAYE). Are you who we are looking for? You have a proven track record as Senior/HR Advisor within a global organisation You have strong experience across the entire employee lifecycle from recruitment to off-boarding You might not have volume ER experience but if a complex ER issue arises within your client group you have the confidence to deal with it You are a strong communicator and you are comfortable working with senior stakeholders within a global organisation You are collaborative and can work as part of a wider global team What does the day to day look like? You will be dealing with both tactical and operational issues for your client group, working closely with the Senior HR Business Partners You will be supporting with recruitment while liaising with colleagues in talent management to ensure you are meeting future staffing needs You will analyse HR metrics, prepare reports and use analytical tools like PowerBI Ad-Hoc HR Support to ongoing projects within the team. If you are looking for your next opportunity then get in touch for a confidential conversation with Nick Nassi or apply here.
Resource Solutions
Dec 01, 2021
Contractor
Risk assess new binding authorities and ensure effective due diligence takes place in a timely manner. Provide support to underwriters and guide them through the application process as may be necessary. Sponsor new coverholder applications through Lloyds ensuring the required standards in relation to compliance and expectations are met and log amendments to existing coverholder applications as may be required. Document and follow up on any subjectivities/ issues arising in a timely manner. Issue reminders of forthcoming renewals. Liaise with BDX, Claims, Complaints, Compliance and Credit risk team to ensure a smooth and accurate management of the financial and processing aspects of all facilities. Ensure all due diligence information required at renewal is obtained and signed off prior to renewal or that a remediation plan has been documented. Challenge underwriters on any aspects of the renewal where there is concern and it is appropriate to do so. Monitor the ongoing performance of Coverholders and binding authorities. Produce reports for team and management meetings. Ensure the Coverholder information held in our systems is accurate and kept up to date. Escalate any issues or concerns arising to the manager.
Resource Solutions Chelmsford, Essex
Dec 01, 2021
Full time
To ensure that all claims are adjusted in accordance with the appropriate regulation To ensure that claims presented are handled promptly, efficiently and within agreed service levels. To appoint and monitor the use of claims service providers in accordance with the Group policy. In addition to supply input into the procurement of service provider networks, including feedback as to provider service quality. To actively manage providers and develop strategy for effective claim resolution . Liaise with brokers, co-insurers, reinsurers and Xchanging on claims related issues. Ensure that the claim records are accurate and up to date, in accordance with claims procedures. Work in conjunction with Claims Teams and representatives of the Underwriting teams to ensure effective communication is in place through all areas of the business. To ensure that all avenues for recovery or subrogation are investigated evaluated and pursued, as appropriate.